The King of Storage the SSA Rocks Vegas September 5–7

Vegas Conference & Trade Show

Co-Sponsored Info by the Inside… Nevada SSA!

FOUNDATION VOL. 11, NO. 9 September 2012 issue $8.00 / ANNUAL $96

the official voice of the self storage industry

The King of Storage The SSA Rocks Vegas September 5–7

Troubled Water hail, caesars! Keep on Truckin’ P.8 P.14 P.20

FOUNDATION September 2012

Published for the SSA by the Self Storage Association Foundation Viewpoint...... 4

Legal Q & A ...... 35 Troubled Water Las Vegas storage operators are up in arms SSA Education...... 54 over a controversial water surcharge. P. 8 2012 CSSM List...... 56

SSA Member Benefits...... 58

State Association News. . . . . 65 Hail, Caesars! The SSA’s host hotel has welcomed many Around Self Storage...... 81 memorable movies, TV shows and sporting events. P.14 Globe Advertisers...... 85

Data Depot...... 86

Keep on truckin’ U-Haul International Chairman Joe Shoen looks to the future in his SSA convention keynote address. P.20

CLASS IS IN SESSION We profile each of this year’s SSAF scholarship recipients. P.28

SSA Hall of Fame The SSA is proud to induct John Yelland and Lorin Christean into its Hall of Fame. P.47

Trade Show Tips Here are some suggestions on how best to maximize your trip to Vegas. P.52

Cover photo by Ben Zimmerman, taken at National Self Storage in Las Vegas, Nevada.

Publisher The SSA Globe is published by the Art Director Michael T. Scanlon, Jr. Self Storage Association Foundation Jan Sklennik [email protected] 1901 N. Beauregard Street, Suite 450 Alexandria, VA 22311 Staff Writers Executive Editor Phone 703.575.8000 Timothy J. Dietz Tom Comi, Tim Dietz [email protected] ©Copyright 2012 by the SSA Foundation. SSA and SSA Globe are trade- Philip Gianolpoulos marks of the Self Storage Association, Inc. D. Carlos Kaslow, Scott Zucker Advertising Sales Opinions expressed by authors and other contributors do not Contributors Tom Comi necessarily reflect those of the publisher or editors, nor do [email protected] they represent the policy or positions of the SSA. Information John Dunlap, Laura Williams-Tracy contained within articles should not be construed as the Mark Wright primary basis for legal or investment decisions. www.selfstorage.org Important Industry Dialogue By Pat Reilly, SSA Board Chairman

I want to take a moment to welcome those of you joining us in Las Vegas this month for the Self Storage Association Fall Conference & Trade Show. With all of the networking SSA Staff and information that is shared beginning September 4, perhaps there is no better week of the year to be a member Michael T. Scanlon Jr. of your national trade association. I encourage you to join President & CEO us in Las Vegas. [email protected] I’m excited about this year’s fall conference for many Timothy J. Dietz reasons. Each year I leave these events armed with new information to help Sr. Vice President me improve my business, from the general sessions to roundtable discussions, Communications & Gov’t Relations to the best trade show in self storage. I will not repeat the entire program of [email protected] events and learning opportunities here, but I encourage you to peruse the schedule and pick the track that is best for you. Mike Blackett Vice President Most of all this year I am encouraged to see that the SSA is filling one of its most Operations critical roles, as host to healthy dialogue about topics that, though controversial, [email protected] are important for us to confront and consider openly. These panel discussions will be particularly spirited with some of the most debated issues that our Derek Knights industry has faced in many years. A perfect example is our opening day session Vice President about the future of the lien process, particularly the changing regulatory envi- Finance & Administration ronment and the effect of increasing public awareness. [email protected] What exactly is the influence of Storage Wars and other similar reality cable Stacey Loflin television shows? Many of our members have embraced the amplified attention. Director More bidders at auctions certainly can increase the returns from the lien situa- Membership & Marketing tions, which historically fall significantly short of the unpaid rent that created [email protected] the situation in the first place. So, why the controversy? The problem, as many operators see it, is that the shows essentially depict a Tom Comi small portion of the industry’s collection process, which by no means is the Director actual “face” of self storage. Business owners like me and you work hard to Advertising Sales present a positive and useful image to the public. Thus, it rubs many the wrong [email protected] way when entertaining characters cheerfully purchase and rummage through the former belongings of others. What can the industry do to take advantage Jennifer L. Pettigrew of the phenomenon? What safeguards can be considered, such as disclaimers, Director that might portray the self storage industry in a better light? We’ve gathered Registration, Vendor & Sponsorship Relations the perfect panel of storage professionals who see many sides of the issue. [email protected] On the final day of the conference the SSA will once again set the stage for a lively debate, this time about the consequences of Internet-based “aggrega- Erin Morr tors.” The dynamics surrounding the ever-growing online presence of these Director Learning & Social Media Networking services are very complex. As is the case with the cable shows, some opera- [email protected] tors appreciate the exposure provided by the aggregators. However, many self storage experts see significant pitfalls, most of which we do not completely Patricia Fratarcangelo understand yet. Director State Association Management Although the discussion about aggregators at our conference will likely not [email protected] satisfy everyone’s concerns, it is important that the SSA provide the setting for open consideration and perhaps offer some options to help operators traverse D. Carlos Kaslow, Esq. the evolving issue. General Counsel These are just two examples of what I believe will be one of the most memorable [email protected] SSA events in years. The board and staff of the SSA have listened; we believe we have put together a truly compelling program that you won’t want to miss. v Patrick Reilly is a partner and president of Urban Self Storage, as well as the chairman of the SSA board of directors.

PAGE 4 SSA GLOBE September 2012 Location: Store America LLC, Camillus, NY

Intuitive. Efficient. Resourceful and Performance-Based. And that’s just her Syrasoft management software...

From the moment a new customer walks through your door, every aspect of your operation should reflect the highest level of service, professionalism and efficiency. Similarly, your management software should provide your staff with a powerful tool to process and maintain your customers with speed and precision.

This is why Syrasoft management software continues to lead the industry with more features and functions specifically designed to make your entire operation run smoothly and profitably.

You see, each of us at Syrasoft believes that we’re much more than just a software company... PA-DSS Certified Payment Application. we’re part of your success. Customer Online Payments & Reservations

Syrasoft... Solutions Beyond the Software.

800.817.7706 www.syrasoft.com

SSA Board of Directors

Patrick J. Reilly Chairman Kelly Gallacher Brenda Scarborough J.R. Clisham Vice Chairman Secretary Treasurer Terry Bagley, John Barry, Lisa Chiappetta Mitchell Danzis, Jim DiNardo, Shelley Geiler, Michael Riva, Marc M. Smith D. Carlos Kaslow, Esq., Michael T. Scanlon Jr.

SSA Foundation

S S A F

e Industry’s 501c-3 Charitable / Educational Organization

SSA Foundation Board of Governors Phyllis McArthur & Michael Nunez Co-Chairs Foy R. Cooley, Joanne Geiler, John Gilliland, Tim Hobin, Barry Hoeven, William F. Kenney, Maurice Pogoda, Robert Schoff, Marc M. Smith, Kenneth M. Woolley

Mission It shall be the Mission of the SSAF to provide timely, accurate industry information, communication and exceptional educational experiences for SSA members and owner-operators and investors across the United States and in affiliated nations. The SSAF will sponsor an “SSA Foundation Forum,” a general session executive education program, at both national SSA conferences and conventions on topical and cutting-edge topics of interest to the industry at-large. Also, SSAF will provide information, education and training as to the SSA-adopted “Code of Ethics” and by promoting respect for the anti-trust laws of the United States and foreign nations that must be adhered to by all companies involved in this industry. The Board of the Foundation is authorized to recognize accomplishments, achievements and significant landmarks within the industry, including serving as the Nominating Body of persons to the SSA Board for annual induction into the Self Storage “Hall of Fame.” The Board of the Foundation may from time to time acknowl- edge persons both inside and outside the industry who have contributed to the betterment of the industry by way of special awards and recognitions. Also, the SSAF will make charitable contributions to worthy causes, efforts and for educational purposes on behalf of the self storage industry.

PAGE 6 SSA GLOBE September 2012

Troubled Water Las Vegas storage facilities are drowning financially due to an increased utility fee.

By Laura Williams-Tracy

During one of the hottest summers on record in Las Vegas, Public Storage, which has 20 facilities in Las Vegas, is also a fight has been burning about water that has little to do feeling the impact. with how much of the liquid is being used. “The only way we can demonstrate we are unhappy is to Self storage owners and operators, among other busi- use our feet,” said Public Storage spokesman Clemente nesses and nonprofits, were hard hit by a new fee associ- Teng, “but we can’t move our facilities to better markets.” ated with their large but little-used water lines feeding fire sprinkler systems and hydrants. While water usage Sounding the Alarm by most self storage owners has remained steady or even dropped, water bills since May have increased as much As business owners collectively voiced their frustration as 300 percent. with the escalating water bills, the water authority took “It’s just impossible,” said Paul Peppard, who owns Chey- notice. The Southern Nevada Water Authority responded enne Storage Depot in Las Vegas and three more storage in mid-July to nearly 200 business owners, self storage facilities in the area. “I’ve owned these businesses since operators among them, to calls for a change in the rate. 2000 and 2003, and we’ve never had a fire. We’ve just The board approved a 50 percent credit on the fees busi- opened the fire meters to check to see if they work. We’re nesses have already paid on the fire line to ease the impact being killed on this thing.” of the agency’s new infrastructure surcharge. At Peppard’s Cheyenne facility, the water bill jumped from Scott Huntley, water authority spokesman, said busi- $541 in April to $1,631 in nesses can’t avoid the May, the first month of surcharge by removing the new fee. Actual water “I was shocked when I saw the bill. or decreasing the size of usage for the May bill was It was just outrageous.” their water meter, which a mere $165. is determined by the fire code. The steep hike is due Laurie Velasquez, Trident Property Management to a new “reliability fee” The Nevada Self Storage approved by the Southern Association has been Nevada Water Authority earlier this year. The surcharge hearing from irate isn’t based on water use but is calculated based on the size members, sending email blasts to other Las Vegas-area of water meters going into a home or business. operators to make them aware of rising water bills, and encouraging members to attend water board meetings. The new surcharge is a response to dwindling hookup fees Some of the chapter’s 129 members attended a June 21 that dropped from a high of $188 million in 2005–06 to meeting and expressed their opposition to the new just $10.8 million last year. Meanwhile, the water agency surcharge. needs to raise revenue to pay $3.3 billion for a new intake pipeline into the nearby reservoir. The surcharge is Association president Travis Morrow said the associa- intended to provide that revenue. tion’s largest Las Vegas operator, Storage One, saw its total water bill for 24 properties jump from $11,000 a month to “I was shocked when I saw the bill. It was just outrageous,” $26,000 a month, an increase that will cost Storage One said Laurie Velasquez, controller for Trident Property $155,000 a year. Morrow’s 38,000-square-foot National Management, which operates Stephanie Self Storage in Self Storage facility in Las Vegas saw its water bill double Las Vegas. The business’s bill jumped from $509 in April from $500 to $1,000 per month. to $949 in May. “It’s having the same effect on all operators,” Morrow said. “They charged on the fire line, and we don’t even use them,” “The real kicker about the whole thing is that none of this Velasquez explained. “We would use them if there was a has anything to do with how much water I use. It has to do fire, but they put the fee toward infrastructure instead of with my fire hydrant, which sits dry because my buildings use, and that’s not good.” aren’t burning down.” Greg Welsh Sr., director of operations for Storage One, Greg Welsh Sr., director of operations for Storage One, says the business’s owners are leading the fight against the holds up his water bill to show the dramatic increase new water surcharge. storage operators are facing in Las Vegas. See Water, page 10

September 2012 SSA GLOBE PAGE 9 Water, from page 9

“I’d like to be optimistic, but I do believe we will have to litigate this to get any changes,” Welsh said. “It’s like we have no voice with the water board.” Morrow added that the association’s lobbyist is working with other business groups to encourage a new formula for paying the water construction debt. “There have been some discussions about litigation to try to put a stop to it,” Morrow said. “If it comes down to it, this is something the Nevada association is willing to entertain with our limited budget to support those legal costs to help out our membership. We have no reservations about doing that at all, but this isn’t just a self storage issue.” Fighting the new surcharge legally would pose challenges, said Carlos Kaslow, attorney for the national Self Storage Association. “There is little recourse to an increase in the charge of water if the water board can relate it to a drop in revenue from other sources and that the fees are necessary to cover operating and capital expenses,” Kaslow said. “However, there may be a claim that basing the charge on the size of the connection and not actual water usage is an abuse of discretion.” Kaslow points out that the water board appears to have approved the fire meter surcharge so that commercial users would pay a greater share of the increase than residential users, which could be grounds for an equal protection claim. Meanwhile, operators are confronted with the challenge of absorbing the new costs or exploring the viability of passing those costs along to customers, which most agree is another obstacle. Welsh said Storage One has added a new Southern Nevada Infrastructure Surcharge fee of $8 to $12 per month at two of its Las Vegas-area facilities. “It’s a tough sell, and those two stores have had a hard time selling it to customers.” “We’re already giving them away and there’s lots of vacancy,” said Stephanie Storage’s Velasquez. “We can’t afford to pay it, but we have to.” Peppard said the local market is overbuilt and too weak to support a rent rate increase to help owners make up water costs. “People have moved away because they can’t find work, and the market is overbuilt with self storage,” he said. “You can’t pass this along or you’ll have even more vacancies. It’s just something we are going to have to eat.” v

PAGE 10 SSA GLOBE September 2012

Exposure Expertise Results The Leader in Self-Storage Investment Sales

Visit us in Las Vegas at booths 508 and 510

BeLOW IS A S AMPLING OF O ur r e C e NTLy CLOSe D T r ANSACTIONS

Valgard Self Storage Century Storage 3-Property Portfolio The Lock Up – Lake Forest Miami, FL Lakeland and Auburndale, FL Lake Forest, IL 113,000 SF | $15,325,000 218,200 SF | $14,900,000 73,894 SF | Price Not Disclosed Mike Mele Mike Mele Sean Delaney

Cincinnati Storage Portfolio The Lock Up – Schaumburg Visalia Mini Storage Cincinnati MSA, OH Schaumburg, IL Visalia, CA 307,885 SF | $13,200,000 88,686 SF | Price Not Disclosed 66,040 SF | $2,700,000 Brett Hatcher and Matt Amos Sean Delaney Chris Secreto

Self-S torage adviS orS and SSa Partner SP onS orS

Charles LeClaire Mike Mele Colorado Florida (303) 328-2025 (813) 387-4790 [email protected] [email protected]

Sean Delaney Stacey Gorman Brett Hatcher Richard Schontz Illinois Georgia Ohio Ohio/Pennsylvania (630) 570-2267 (678) 808-2700 (614) 360-9800 (216) 264-2035 [email protected] [email protected] [email protected] [email protected]

Chris Secreto Nick Walker Anne Williams Washington California Tennessee (206) 826-5700 (909) 456-3496 (901) 620-3600 [email protected] [email protected] [email protected]

Michael Hoffman National Director (303) 328-2050 [email protected] Offices Nationwide www.MarcusMillichap.com

SSA Globe Sept 2012 8.25”w X 10.875”H 4C Full bleed INSURANCE. EXPERIENCE. PARTNERSHIP.

Exposure Expertise Results The Leader in Self-Storage Investment Sales

Visit us in Las Vegas at booths 508 and 510

BeLOW IS A S AMPLING OF O ur r e C e NTLy CLOSe D T r ANSACTIONS

Cincinnati Storage Portfolio The Lock Up – Schaumburg Visalia Mini Storage Please stop Helping business owners and their Cincinnati MSA, OH Schaumburg, IL Visalia, CA 307,885 SF | $13,200,000 88,686 SF | Price Not Disclosed 66,040 SF | $2,700,000 by and see tenants for over 35 years has made Brett Hatcher and Matt Amos Sean Delaney Chris Secreto the Bader Bader the leader in the tenant Team: Self-S torage adviS orS and SSa Partner SP onS orS BOOTH # insurance industry. A Bader Partner Charles LeClaire Mike Mele gets peace of mind knowing they Colorado Florida (303) 328-2025 (813) 387-4790 provide property protection for their [email protected] [email protected] 502 The Self tenants while increasing their bottom www.BADERco.com Sean Delaney Stacey Gorman Brett Hatcher Richard Schontz 888-223-3726 Illinois Georgia Ohio Ohio/Pennsylvania Storage line through high tenant participation. (630) 570-2267 (678) 808-2700 (614) 360-9800 (216) 264-2035 Association’s [email protected] [email protected] [email protected] [email protected] Bader offers marketing tools, training FALL Trade Chris Secreto Nick Walker Anne Williams on Bader products, and easy Washington California Tennessee Show (206) 826-5700 (909) 456-3496 (901) 620-3600 enrollment. And in the event of a major [email protected] [email protected] [email protected] catastrophe our Disaster Recovery Michael Hoffman National Director Team is there with on-site evaluation (303) 328-2050 [email protected] and claim processing. Offices Nationwide www.MarcusMillichap.com

(STR34 - 4/12)

SSA Globe Sept 2012 8.25”w X 10.875”H 4C Full bleed Hail, Caesars!

SSA’s host hotel is home to some of the greatest moments in movies, television and sports.

By Tom Comi

If employees at the registration desk at Caesars Palace when they were filming that 2009 film, but those moments in Las Vegas were given a $100 chip every time a guest are actually pretty common at Caesars—which has hosted quoted a line from the blockbuster movie The Hangover, countless movies, TV shows and sporting events in its the odds are pretty good they’d be rich enough to retire. illustrious 46-year history. There’s something surreal about standing in the exact same So even if you are a first-time visitor who is checking into spot as Bradley Cooper, Zach Galifanakis and Ed Helms Caesars in September for the Self Storage Association’s Fall Conference & Trade Show, chances are likely that you will Mike Metzger jumped the fountain in 2006 as part of the Caesars Palace anniversary. See Caesars, page 16

PAGE 14 SSA GLOBE September 2012 1-800-456-9955 1620 Kipling Street, Lakewood, CO 80215 USA www.sentinelsystems.com

Sentinel-ISS042-FP4C.indd 1 1/31/12 10:44 AM Caesars, from page 14 Getting It Done

experience a case of déjà vu like you have seen the registra- Shooting TV shows, movies and live events on location tion area, casino, fountains, pool area or The Colosseum® is never easy, but imagine the obstacles in doing so at a many times before. venue that never closes. A perfect example is the afore- mentioned registration scene in The Hangover, which had “We have been very fortunate that prestigious filmmakers to be filmed while guests were still checking in several feet and innovative television producers have made some away. Munch said it couldn’t be done without the best of film and television’s most memorable productions at people in the business. Caesars Palace,” said Debbie Munch, vice president of public relations for Caesars Entertainment’s Las Vegas “Our secret is the team of people who work for us,” she hotels. said. “Production support is a lot like creating a spec- tacular on-site event. Many fine hotels can rightly claim expertise in event management, but movies often test the That Looks Familiar! very best in the business. That expertise has grown over the Movie fans roaming the grounds “We have been very fortunate years, bringing a huge benefit at Caesars will recall scenes to our guests, who have varied from Rain Man (Tom Cruise, that prestigious filmmakers service needs.” Dustin Hoffman), Iron Man (Robert Downey, Jr.), The Elec- and innovative television Munch cites some interesting tric Horseman (Robert Redford), producers have made some examples that attendees might Intolerable Cruelty (George appreciate while attending the Clooney, Catherine Zeta-Jones), of film and television’s most SSA’s convention: The Only Game in Town (Eliza- • The same employees who set beth Taylor, Warren Beatty), The memorable productions at up pool parties for the catering Gambler (James Caan), Dream- Caesars Palace.” clients are those who organized girls (Jennifer Hudson, Beyoncé a poolside restaurant scene Knowles), Fools Rush In (Salma Debbie Munch, Caesars Palace for The Hangover and helped Hayek) and Oh God! You Devil re-construct a penthouse terrace (George Burns). to shoot a season-ending finale of Avid TV watchers will recall Caesars depicted in scenes the NBC sitcom Will & Grace. from hit shows like Entourage, The Sopranos, Will & Grace • The lead electrician who organizes the electrical and Friends. The hotel has also hosted theJerry Lewis installations for meeting room booths and exhibits MDA Labor Day Telethon, Circus of the Stars, the TBS is the same man who pulled all the power to shoot program Earth to America and many other specials. the Oscar-winning Best Picture Rain Man. Perhaps most impressive, though, are the many sporting • Some of the stagehands that support Celine Dion’s events that have taken place at the venue over the past and Elton John’s shows in The Colosseum® were on four-plus decades, including 150 major championship duty when Robert Redford rode a horse through the boxing matches—featuring Muhammad Ali, Sugar Ray Circus Maximus Showroom in The Electric Horseman. Leonard, Mike Tyson, George Foreman and Oscar De La Hoya—and more than a dozen international tennis • The convention services team that sets up chairs and competitions that showcased the talents of everybody tables for banquets provided the speaker’s podium from Arthur Ashe to Pete Sampras. and convention props featured in Iron Man. You can’t mention Caesars and the fountains without “When people travel for business or pleasure, they espe- immediately thinking of motorcycle jumps, and it all began cially enjoy being in a picturesque setting,” says Munch. in 1967 when daredevil Evel Knievel broke 40 bones in his “We hope that Caesars Palace and its impressive staff body and ended up in a coma for 30 days after a horrific bring to life some of the movie magic that Steven Spiel- crash. Stuntman Gary Wells attempted the jump in 1980, berg immortalized in Dreamgirls and Mark Wahlberg did but a botched landing led to a broken pelvis, two broken with The Fighter.” legs and a ripped aorta. Oh, and just to clear up any confusion about the question It wasn’t until 1989 that the fountain was finally conquered, posed to the reception employee by Zach Galifanakis’s and it was fittingly accomplished by Evel’s son, Robbie. character in The Hangover, the real Caesar never did live In 2006, as part of Caesars Palace’s 40th anniversary, X at Caesars Palace in Las Vegas. v Games champion Mike Metzger performed a motorcycle back flip over the front fountains for an ESPN program titled The Impossible Jump.

PAGE 16 SSA GLOBE September 2012

GET YOUR STORAGE BUSINESS ON YOUR OWN U-HAUL® TRUCK.

CO-BRANDED STORAGE TRUCK AGENT RENTAL PROGRAM 10',1 4',1 7' Trucks Available Whether in use or on display, your truck makes you more money and billboards your business too! Investment Cost ...... $0 Learn more at uhaul.com/dealer Insurance Liability ...... $0 Licensing Fees ...... $0 Or scan this $ QR code with Repair/Maintenance Fees...... 0 your mobile Profit...... $2,500* device: *Typical annual commission of a Co-STAR truck.

Enter Referral Code: SSAGLOBE912 THE VALUE OF A

DEALERSHIP

We have a little ad, because that’s all we need. Our business continues to grow at a brisk pace. We deliver ever increasing quality and great returns to our clients. We’d be glad to help you, too. Call us at... 866.639.1715

Find current and archived copies of the SSA Globe Magazine online at

www.ssaglobe.org

phone-smart.info

PAGE 18 SSA GLOBE September 2012 A tenant insurance policy might be Your Best Friend

By protecting your customers’ assets, you’re really protecting your own. And isn’t that what a good dog is supposed to do?

Contact us today to learn more about our innovative insurance program and how it can benefit you and your customers! 317-808-7302 www.citysecurities.com

www.GreatAmericanInsuranceGroup.com I 301 E Fourth Street, Cincinnati, OH 45202 Conference Keynote speaker Keep on Truckin’ U-Haul International, Inc., chairman Joe Shoen looks to the future in his SSA keynote address.

By Mark Wright

The U-Haul brand has been a high-profile symbol of consumer mobility for more than six decades. According to the company, the annual mileage of North American U-Haul trucks, trailers and towing devices would move a family to the moon and back more than 20 times a day— every day of the year. Self storage has been a big part of its operation since the company began renting space back in 1974. With self storage available at 77 percent of U-Haul Centers and 28 percent of U-Haul independent dealerships, the company is obviously a major player in the industry. Yet its footprint and brand awareness serve as no guarantee of security, said Joe Shoen, chairman of U-Haul World War II veterans like Sam who were eager to relocate International, Inc. in pursuit of jobs. “I am the owner of a large self storage operation,” said By the end of 1945, the couple had turned their $5,000 Shoen. “But is any one of us really big enough to feel secure investment into a fleet of 30 four-by-seven foot trailers in today’s business environment?” located at service stations in Portland, Vancouver and Seattle. They endured a number of proverbial bumps in the Shoen, keynote speaker at the SSA Fall Conference &Trade road for several years before seeing the company take off. Show in Las Vegas on September 5, cited a challenging array of issues self storage pros have in common. As Joe Shoen pointed out to two Los Angeles Times reporters during a 2007 interview, “We’re a direct descen- “Government regulation, land use, signage restrictions, dant of the covered wagons. That tradition of seeking a consumer protection statutes, a lawsuit-obsessed culture, better life goes on.... We help people get to a better life.” electronic search engines, Internet marketing, big-name REIT competitors, Wall Street financiers and, if we are The U-Haul of today has close to 16,000 locations across lucky, capital gains or estate taxes are forces that every self the USA’s 50 states and in Canada’s 10 provinces, and the storage owner has to reckon with,” he said. company rents a lot more than those trailers of yore. From various sizes of trucks to packing supplies—plus U-Box® Spotting Opportunity pods and traditional self storage facilities—the company has positioned itself as a one-stop provider for people who The moving and storage landscape was much simpler are relocating. when his parents, Sam and Anna Mary Shoen, founded On top of all that, U-Haul reported that it is the largest U-Haul back in 1945. The young couple discovered an utter installer of permanent trailer hitches in the automo- lack of self-service moving options while trying to rent a tive aftermarket, as well as one of the largest retailers of utility trailer to haul their belongings from Los Angeles propane in the U.S. up to Portland. Newly discharged from the Navy, Sam was ready to start Observing Customers the next chapter in life with Anna Mary at his side and a new son in tow. The couple realized that their difficulty in The company said three-quarters of all movers are do-it- finding a one-way trailer rental for the L.A.-to-Portland yourselfers, and two-thirds of all movers move locally. move was actually an opportunity. No one seemed to be Paying attention to what movers are doing and what they providing the service, despite the growing population of need remains a key to U-Haul’s success, so Shoen and his See Shoen, page 22

PAGE 20 SSA GLOBE September 2012 OpenTech FP SSA.qk 12/14/11 1:01 PM Page 1 Shoen, from page 20

team keep a close eye on demographics and consumer trends. He cited three factors in particular that will to some extent re-shape or affect U-Haul’s business over the next five years: overall economic activity, customer-to-customer service-provider review systems, and increasingly difficult land-use regulation. Shoen’s concern about government regulation motivated him to participate in SSA’s Legislative & Regulatory Advi- sory Committee. His involvement has helped him weigh in on and stay informed about important details of the Association’s government relations initiatives. What are his top priorities in that regard? “Self storage lien regulation fair statutes—and efficient, effective, affordable notification,” he said. U-Haul has survived many a recession over its lifetime, so Shoen has a time-tempered perspective on how the self storage industry can best weather this latest prolonged period of economic challenge. He offered three tips to survive and thrive. “First, focus on the customer,” he said. “Second, focus on being a cost-effective service provider. Third, maintain an effective and affordable electronic presence.” Pushing ahead in the face of tough economic headwinds isn’t easy, but that might be why Shoen and U-Haul take a long-term view—and why they remain laser-focused on the people they serve. “Customers will be out there looking for service,” Shoen said. “As always, the trick will be getting them to pick you.” v

PAGE 22 SSA GLOBE September 2012

Auctions Stuff Users Search by Location 10mi HUNT.BUY.SELL.PROFIT

Find Auctions Find Stuff Find Storage Info Vault

Reality TV won’t bring bidders to your auctions forever

But we will. Take your auctions digital with 500,000 visitors a month!

Recoverat your morenext auction!

1.800.213.4183

Come see us527 booth

HUNT.BUY.SELL.PROFIT for a 2 month FREE Trial SSA Fall Conference & Trade Show Hot Coffee… Hot Topics!

Join industry professionals and gather ideas, information, and updates on topics that are important to the industry.

Thursday, September 6 7:30–8:20 AM

■ Disaster Preparation: Tips on Being Prepared in the Event a Disaster Occurs ■ Channel Level Pricing: What Is It and How Does It Impact Your Business?

Friday, September 7 7:30–8:20 AM

■ Community Marketing: Ideas for Sponsorships in Your Local Market ■ Facility Automation: Maximize Occupancy While Minimizing Overhead—A Winning Combination!

PAGE 26 SSA GLOBE September 2012

Class Is in Session! Here are the 2012 SSA Foundation Scholarship winners.

By John Dunlap

Three years ago the Self Storage Association decided that The third group of SSA Foundation Scholarship winners it was time to give back to those families and individuals was announced this summer, and the 10 recipients repre- who are associated with the industry. And what better way sent a wide range of interests and locales across the to give back than through education? So was born the SSA country. Foundation Scholarship program. Providing financial aid The winners are Amanda Vargas ($5,000) of Kalamazoo, to students who are either children of parents working Michigan; Sandee Miller ($5,000) of Layton, Utah; Holly in the self storage business or to self storage employees Martinsen ($2500) of Blaine, Washington; Madeline themselves became the perfect vehicle to both honor the Burman ($2500) of Eagle, Michigan; Jeremy Murphy present and help promote the future. ($2500) of Knoxville, Tennessee; Peter M. Gooch ($2500) “The SSA Foundation board of governors has done a truly of Dublin, Ohio; Molly Grenchik ($1250) of Fish Creek, remarkable job of establishing and launching the scholar- Wisconsin; Jessica Gross ($1250) of Ft. Myers, Florida; ship program,” said Michael Scanlon, president & CEO Porter Hahn ($1250) of San Clemente, California; and of the Self Storage Association. “They have provided Asher Smith ($1250) of Bozeman, Montana. an excellent opportunity for those who have had great Here is a brief look at each winner: success in this industry to give something back. It is with a great sense of pride that the Self Storage Association Amanda Vargas: Mandy is pulling and its Foundation can offer some financial assistance for double duty in many ways. First, she a college education to deserving young persons who are works with National Mini Storage at connected with our industry.” its Gull Road location in Kalamazoo. Second, she’s majoring in Spanish with a double minor in English and history at Western Michigan Univer- sity. Her goal is to teach in underprivi- leged areas in the U.S. and internationally. With that busy schedule, she still finds time for rock climbing, snowboarding, volleyball, travel, reading, and relaxing at the beach. Sandee Miller: Sandee is attending the University of Utah, working toward a master’s degree in social work. She has been working at the Lock It Up Self Storage center for nine-and-a-half years. After gradu- ating from graduate school, she hopes to obtain a job as a social worker, helping community members in need with services, resources and counseling. Sandee enjoys spending time with her family and friends, camping, scrapbooking, movies, and reading. Holly Martinsen: Holly is attending school at Skagit Valley College in Mt. Vernon, Washington. She is going to Skagit to earn her Chemical Depen- dency Professional Certificate so that she can become a licensed drug and alcohol counselor. Holly lives in Blaine,

See Scholarship, page 30

PAGE 28 SSA GLOBE September 2012 BUILDINGBUILDING RELATIONSHIPSRELATIONSHIPS Our Customers Build With Us. Our Customers Stay With Us. SELF STORAGE BOAT/RV STORAGE SINGLE & MULTI-STORY RE-ROOF CLIMATE CONTROL ENGINEERING & DESIGN

Call 1-800-383-4932 NATIONWIDE SHIPPING LOCATIONS

5650 El Camino Real Suite 150 Carlsbad, CA 92008 TEL: 800-383-4932 FAX: 760-448-1761 www .mak osteel.com i n f o @ m a k o s t e e l . c o m Scholarship, from page 28 Molly Grenchik: Molly’s father and uncle own and operate Rocky Ridge Washington, and works at Copac Self-Storage in Ferndale, Orchards and Self Storage, a self Washington. When finished with school, she hopes to storage and cherry orchard business counsel young adult women who suffer from substance located in Baileys Harbor, abuse. Among her non-school pleasures are traveling to Wisconsin. This fall she will enter her warm climates, and hiking on the many great Pacific sophomore year at Marquette Univer- Northwest trails with her husband and dog during the sity in Milwaukee, Wisconsin, and summer. continue her work as a major in clin- Madeline Burman: Maddie’s father ical laboratory science. In her free time she loves to play Joe is the property manager for the volleyball, soccer and basketball, spend time with friends National Storage Center in West and family, and cook and bake. Lansing, Michigan. She is attending Jessica Gross: A native of Ft. Myers, Central Michigan University and Florida, Jessica will be attending the plans to graduate with a biology major University of Tampa in Tampa, focusing on natural resources. In high Florida, where she plans to major in school, Maddie was the captain of a psychology and minor in art. Her three-time state champion gymnas- mother has been the site manager of tics team. Maddie’s goal for life after CMU is to continue Metro Self Storage Incorporated in Ft. her education at Michigan State University and obtain her Myers for the past five years. When master’s degree in zoology. Her ultimate goal is to work at she graduates from college she plans the San Diego Zoo as an animal trainer or behaviorist. to be an art therapist for children with brain injuries and Some of her favorite things to do are hang out with her disabilities like autism. She also hopes to be doing some friends, spend time at Lake Michigan, and workout. illustration work. Her hobbies include drawing, painting, Jeremy Murphy: Jeremy works on a reading, and hanging out with her friends. part-time basis at CubeSmart on Porter Hahn: Porter will be a freshman Chapman Highway in Knoxville and at Chapman University in Orange, attends the University of Tennessee. California, and plans to major in busi- Germany is a prime focus of his, as he ness administration with an emphasis is majoring in civil engineering and on international business. His mother, the German language. He hopes to Alison Hahn, is the director of Charity apply for a Fulbright grant so he can Storage and has worked with Barry spend a year in Germany doing Hoeven of Westport Properties and research and/or teaching English. His studies and work at Lance Watkins of StorageTreasures. CubeSmart take up a great deal of his time, but he still com. He is proud that his mother is helping to guide a new likes to find a way to the golf course as much as possible. charitable giving program for the storage industry like Peter Gooch: Peter attends Miami Charity Storage. After Porter graduates, he plans to travel University of Ohio where he is a and learn more about international business and foreign geology major. His father, Michael, is languages. His hobbies include volleyball, biking, reading, the regional manager for Morningstar and playing guitar. Mini-Storage in three states. Peter Asher Smith: This fall, Asher will be would like to have a career in geology attending Embry-Riddle Aeronautical that would allow him to live all over University in Daytona Beach, Florida, the world, including places like Saudi in hopes of garnering a degree in aero- Arabia and Finland. But he would nautical engineering. His father, particularly like to work in South America because he’s Richard Smith, and mother Jo-Anne learning Spanish. He plays hockey, likes to travel, and play Smith, own 4 Corners Self Storage in jazz piano. Bozeman, Montana. Asher hopes to Help Us Help Them! obtain a job with an aerospace company such as NASA, Boeing, or one of the up-and- To make a tax deductible donation to the SSA Foundation coming private industries. He actively participates in Scholarship Fund, please mail a check to: Taekwondo and was seeking third-degree black belt this SSA Foundation Scholarship Fund, 1901 N. Beauregard St., past summer. He also enjoys playing Airsoft and video- Suite 450, Alexandria, VA 22311 games with his friends in his free time. v For more information about the program, visit www.selfstorage.org.

PAGE 30 SSA GLOBE September 2012

TheSelf Storage Association Foundation (SSAF), the 501(c)(3) arm of the national Self Storage Association (SSA), commenced a scholarship program beginning with the fall semester, 2010. The SSAF Scholarship Program provides financial aid toward college or trade school tuition in the form of grants to employees or relatives of employees of self storage companies or vendor companies that serve the industry. Eligible companies must be members of the Self Storage Association. The SSAF board of governors thanks the generous SSA members who have already made the program a tremendous success with more than $500,000 contributed.

Named Gift Silver Partner $50,000 $5,000 – $9,999 $1,000 – $2,499 U.S. Storage Centers / William F. Bohannan Jr., Todd Baright, Affordable Self Storage Hoeven Family AMSMC-Storage Solutions Marc Boorstein & Jeffery Jacobson, Ed & Craig Olson, Paul Darden, Darden Interests MJ Partners RE Services A-American Storage Robert Francis, The Heron Group, Inc. Mike & Janice Burnam, Storage Mart Management Co., Inc. The Geiler & Bromiley Families, Brian Caster, A-1 Self Storage SoCal Self Storage, LLC Charity Storage Platinum Dan Hobin, G-5 Lisa Chiappetta, Barth Storage $25,000 – $49,999 William Hobin, James O. Davies, Talonvest Capital The William Warren Group, Inc. Ben Eisler, Gary DeBode, Manhattan Mini Storage Kelli Hyde, G5 Baco Realty Hardy Good, Minico Inc. Michael McGuire, Stor-All New Orleans William F. Kenney, Glenn Hunter, DOMICO All American Self Storage Stephen Mirabito, Storage PRO, Inc., Mirabito, Mooney & Assoc. Carlos D Kaslow, SSLN Phyllis McArthur, Lawrence Nora, U-Stor-It Group Mike Mikkelson, Morningstar Mini Storage Liberty Investment Properties Michael A. Nunez, A+ Mini Storage Todd Manganaro, Dan Nixon, Paragon Group LLC ezStorage Corporation Thomas & Carlyn Paterson Family Trust Maurice & Lori Pogoda, Kenneth E. Nitzberg, Jefferson Shreve, Storage Express Pogoda Companies Devon Self Storage Laurie S. & Marc M. Smith, Michael Riva, MSR Holdings, LLC Edmund C. Olson Family Foundation Shader Brothers Corp dba Personal Mini Storage Norman Schulman & Richard Yonis, Edward & Jeanette Roach, Sentry Self Storage Mgt SKS Management, LLC Aaron Swerdlin, Holliday Fenoglio & Fowler, LP Tom & Deborah Smith, Incorporated Investments, Inc. Richard & Shawn Tanner, Extra Space Storage Debbie Roark Sutherland, Gold Space Center Storage $10,000 – $24,999 Steve Wilson, Hide-Away Storage Bader Company Bronze $2,500 – $4,999 Foy R. Cooley, Access Self Storage Friend Robert & Toni Bader Peter Cowie & Robert McIntosh, $100 – $999 Ian Burnstein, SBOA Southern Self Storage Micheal Barker, Nancy Gunning & Joseph Wolinsky, Kimberly Clayton, The Hampshire Meriden Self Storage LLC Companies Chesapeake Resources, Inc. Mitchell Danzis, Storage Station John H. Gilliland, Investment Real Estate Albert R. Heyward III, Lee Anne Edwards, Eagle Exit Storage The Heyward Companies Dave Gordon, Tellus Management, Inc. Golden State Storage, Ojai Oil Company David K. Harder, Security Self Storage Michael Lackland, Mike Jones, USStorageSearch Inc. Lackland Self Storage Michael Haugh, Absolute Storage Management Norman & Constance Kotoch, K. Blair Nagel, Security Self Storage Ltd Metro Self Storage Marcus Hecker, David Levenfeld, SBOA Bridget Schalk, SMD Software - SiteLink Pegasus Group Dean Keller, BanCap Self Storage Group Brian Maguire, Lead Tracking Solutions Carol & Thomas Krendl, Skilcheck Brenda Scarborough, Accountable Management Anthony Marquez, Castor Valley Hayward Storage LLC Don Temple, Don Temple Storage Richard P. Moran, George S. Watson, Watson and Taylor Self Storage Services Inc. Kenneth Woolley, Robert & Rosemary Schoff, Woolley Enterprises / T-10 National Self Storage Management Inc Tracy & Diane Taylor, Watson and Taylor Management Co. Nancy Martin Wagner, Chateau Products Inc.

September 2012 SSA GLOBE PAGE 31 PAGE 32 SSA GLOBE September 2012 Low Cost Processors: The Cost is Actually Greater Than You think! Ask your current processor these important questions. 1. Can you match PayPros’ experience 4. Do you own your technology and in the self storage industry and customer support staff? Or are payment processing? you outsourcing and/or using a • Integrated payment solutions with third-party vendor? the top software packages. 5. Do you offer a PCI compliance program • More than 60% of the top 50 storage with a breach reimbursement guarantee? providers process with PayPros. 6. Do you offer expert assistance if • Since 1995, PayPros has supported I run into trouble with any PCI nearly 54,000 customers. compliance investigation? • Processed over $6.5 billion in credit 7. Are check services (ACH processing) and debit card transactions last year. available for integrated and standalone payment processing? 2. Do you provide a credit card processing platform at no additional cost? 8. Do you include fees such as annual & membership in your final pricing 3. Is 24/7/365 free customer proposal statement? support available? 9. Do your proposed rates and fees come with a price guarantee? Are you gambling your business away to a low-cost processor? Now is the time to find out. 800-513-2579

Visit the PayPros Booth at #509 and find out how you can get a free gift card!

800-513-2579 | www.paypros.com/selfstorage | [email protected] Payment Processing, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA and National Bank of Canada, Montreal, PQ. Paypros® is a registered trademark of Payment Processing, Inc. ©2012 Payment Processing Inc. All Rights Reserved. The #1 most important The Self Storage Association is pleased to provide SSA members exclusive access to the legal hotline benefit of being a services of the Self Storage Legal Network (SSLN). The SSLN is available only to SSA members and is the one Direct SSA Member of best sources available for obtaining industry related is access to the legal information. Attorneys D. Carlos Kaslow and Scott Zucker have unsurpassed knowledge of the self storage industry and the legal challenges faced by owner-operators. Carlos Kaslow is the editor of the Self Storage Legal Review (received by SSA direct members six times each year). Together these two experts have written SSA’s Rental Carlos Kaslow Agreement Handbook, SSA’s Legal Topics in Self Stor- age, and some 13 Annotated State Lien Law booklets. Timely and accurate legal information from the industry’s two most notable legal experts. For just the cost of a couple of hours with your local lawyer, you can have a whole year of access to expert legal information. If you have 1–2 facilities, the annual subscription fee is just $500/year. For 3–5 facilities, the annual subscription fee is just $750/year. If you have 6 or more facilities, go to www.selfstorage.org for additional pricing information. Scott Zucker 10% discount on first year subscription for conference attendees

The #2 most important benefit of being a Direct SSA Member is an annual subscription to the Self Storage Legal Review SSA members also receive a subscription (six issues per year) to the Self Storage Legal Review newsletter. Six issues of legal opinions, court cases and important legislative and regulatory actions related specifically to the self storage industry.

Find out more by calling 888.735.3784 ext. 113 or email at [email protected] 1 ? ? QUESTIONS ? for the Self Storage Legal Network

? Each month SSLN partners Carlos Kaslow and Scott Zucker will select a question ? ? from a SSLN subscriber on an important self storage legal issue and provide their best ? advice on dealing with the problem.

Question: We have a tenant whose rent is about 30 The situation where a space is abandoned but there is days late. We sent out the first lien notice, and then property that is left behind (even property with little or no discovered that the space was empty when we were value) presents a more difficult problem for storage opera- cleaning out an adjoining space. Do we have to go tors. When this ambiguous situation arises, the facility through the entire lien process or can we simply cut operator should try to contact the tenant and get written the lock and put the space back into inventory? Is there confirmation that he or she no longer has an interest in something else we might do to avoid the cost involved the property. An email from the tenant confirming that with going to auction? When can we consider a space they no longer have any interest in the space is accept- as being “empty?” This is a desirable space and could able, but a written abandonment agreement is the best be rented in a day or two. evidence of the tenant’s intent of verifying abandonment of their property. Answer: This is a common problem faced by storage There are also a few state lien laws that provide some help operators. In most delinquency situations, you will have on this topic. For example, Washington and Wisconsin to go through the lien sale process. However, there are have provisions that authorize a facility operator to circumstances when it is not necessary to go through the dispose of property without sale when the contents have entire process. For example, whenever you have a space a value less than a specified amount. In Washington, the that is empty, the rent is delinquent and you cannot threshold amount is $300. In Wisconsin, the threshold is contact the tenant, it is reasonable to conclude that $100. However, when relying upon such provisions you the tenant has abandoned the space and you can take should be very conservative in valuing the property. If back possession and can re-rent the space without first there is any doubt concerning the property’s value, you holding a lien sale. Taking this action has benefits for the should assume that the contents are worth more than the tenant, because it stops the accrual of rent, fees and lien statutory threshold and you should proceed with the lien expenses. Even if you are wrong in concluding that the sale. storage space has been abandoned, the tenant has not suffered any significant damage because of your action. Most state lien laws do not provide guidance on what an At the worst, if the tenant returns and pays current, you owner should do when a space contains property of negli- can always provide the tenant a new space to use. gible value. The low risk option is to include a space in a lien sale even if it contains property that appears to be As a general rule, you may take possession of spaces that junk. However, if the property in the space is clearly trash are left empty by tenants and not go forward with a mean- and the attempts to contact the tenant have been unsuc- ingless lien sale. When you open the space, make notes cessful, the owner may consider disposing of the contents to the file that the space was found empty. It’s important without sale. When an operator decides to take this step, to mention that some states provide more guidance on an inventory should be taken of the contents and the prop- your rights in this area than others. For example, in Cali- erty should be photographed prior to disposal. The photos fornia the law states that the tenancy terminates if the should be clear and provide enough detail, so that a judge tenant does not pay the rent and other charges by the date or jury will easily be able to see that the contents had no stated in the first lien notice (Preliminary Lien Notice). commercial value. The photos are the facility’s insurance The facility owner has a clear legal right to take possession if the tenant returns. v of an empty space and rent it. Operators should review their state self storage lien law carefully to determine what rights it provides in these circumstances.

September 2012 SSA GLOBE PAGE 35 Self Storage Collections & Lien Sale Handbook No self storage operator wants to conduct lien sales, but they are a necessary part of the rent collection process. Lien laws in 48 states and the District of Columbia grant to self storage facility operators the legal right to sell delinquent tenant stored property when rent is not paid. The lien laws provide, in reasonably clear language, the steps that storage operators must perform prior to conducting a lien sale. However, the state lien laws do not provide clear guidance on the nuts and bolts requirements of actually holding a distressed property lien The Self Storage sale or public auction. This manual provides some of the forms that Collections every self storage operator should consider as part of the process Sale in conducting a self storage lien sale. They can be used whether you & Lien wconduct your own sales or retain an auctioneer to assist you. Handbook This publication is sold electronically. Carlos Kaslow, Esq. Scott Zucker, Esq. Members - $100 www.selfstorage.org Non-Members - $150

PAGE 36 SSA GLOBE September 2012 By the end of the year, half of the searches on the top 500 keywords in our industry will made with mobile devices. Over 150 million Americans own smartphones and tablets, and half of them now use mobile internet as part of their daily lives.

Mobile Websites Mobile customers expect all the information they get from desktop websites on the go. To do this, you need a smaller, quicker interface designed for phones. We can serve both your inquiring customers and storage customers with fully HALF functional mobile-optimized websites. of your website tra c will be mobile Mobile Search Not only are Desktop and Mobile websites by the end of this year separate, but so is paid search and SEO for mobile. Competing for rankings on that tiny mobile screen is twice the work and getting more expensive. Our mobile campaigns are funded for growth and highly localized to get the best rankings and ROI.

Mobile Calling Search. Find. Push a button to call. Over 90% of our reservations from mobile visitors are made by phone. Are you ready for the volume? Our Customer Care Center is sta ed seven days a week, 15 hours per day, and trained to convert phone storage inquiries into rentals – period.

Uncle Bob’s management

6467 Main Street | Bu alo, NY 14221 1-877-270 - 4665 unclebobsmanagement.com [email protected]

Exclusive Third Party Management Partner Summer Advocacy: Federal Relationships, Potential California Tax and Remaining Lien Targets By Tim Dietz – SSA Sr. VP of Government Relations

With more than 3,500 trade and nonprofit organizations As the SSA has reported to its membership throughout in the Washington, D.C. area, government relations in the year, at least four states have actively considered tax support of multi-billion dollar industries has never been realignment for 2012. Often this legislation is “floated” but more active. does not progress, in hopes of pursuing it at a later date. This appears to be the case in Illinois and Michigan for the The SSA’s primary concerns at the federal level revolve second straight year. Rhode Island was very serious about around unfair competition from government entities, such taxing its 70-plus facilities, however, in the end the state as Department of Defense construction, as well as small balanced its budget without a tax adjustment. business issues and occasional discussions about bank- ruptcy laws. As state legislative priorities have waned The latest to dodge a services tax plan was California, somewhat during the summer, the SSA has taken the where it took a joint effort by the national SSA and the opportunity to meet with various committee staff and CA-SSA to ensure that the country’s second largest collec- advocacy groups in Washington, D.C. tion of storage businesses would not be undeservedly affected. Members of the California legislature worked on Although the SSA actively follows developments on Capitol four different measures that could have resulted in services Hill, 2012 has been relatively benign for the industry on tax levies on self storage. national issues. The same cannot be said of states that have targeted self storage for sales taxes. The industry has always maintained that it rents property and does not offer a service, such as moving and storage or portable storage. Two of the four California bills specifically included self storage facilities, while two were “spot bills”—possible vehicles for this purpose, though self storage had not been identified in language. In addition, there was a bi-partisan legislator working group on this issue. Working with the industry groups, a Sacramento-based lobbying firm successfully convinced one of the sponsors of AB 2540 to affirmatively exempt “self storage facilities” from its bill. He understood the distinction between a real estate rental transaction vs. the sales of a product or service. Yet another proposal, AB 1963, was much broader and expanded state sales tax to all perceived services, with a few exceptions. This bill was substantially amended, ultimately requiring the state’s Legislative Analyst’s Office (LAO) to undertake a future study and make recommendations on how to best broaden the state sales tax to services. In the past, the LAO has expressed support for broadening sales taxes to services; and while this was a victory for 2012, it remains a concern for the SSA moving forward. The other bills, AB 2215 and SB 1412, were not moved by their authors. The SSA continues to pursue lien law improvements in SSA interns Phillip Gianopoulos (left) and Jonathon states with legislatures that remain in session throughout McGee (right) with Senator Richard Shelby (R-AL). On the year. These include Massachusetts, Michigan, New July 26, Tim Dietz, SSA Sr. VP of Government Relations, Jersey and Ohio. Recently, the Association and the PA-SSA and SSA interns met with representatives and staff in have been working with legislators in Pennsylvania to Washington to discuss small business and other issues. pursue a new lien measure in 2013 as well. v

PAGE 38 SSA GLOBE September 2012 we manage storage facilities. we also buy storage facilities. either way, your game improves.

Extra Space Storage® is one of the country’s most successful storage providers, and we’re always looking for opportunities to grow. If you’re interested in selling your property, Extra Space Storage has the experience and stability to ensure that the process is simple and fair. If you’re looking for someone that can manage your property, Extra Space ManagementPlus is the most successful program of its kind in the country, with a proven track record of financial success for our partners. Either way, you get more revenue with less hassle.

Increase the potential of your investment today. Visit extraspacemanagementplus.com or call 866-447-6522.

MiniCo EXR Resize-Final.indd 1 1/27/12 1:59 PM SSA Legislative Checklist During the past four years SSA efforts have led to legislative victories by partnering with state associations throughout the country. Those efforts have included, but are not limited to, the SSG Development II, LLC following victories: ;; Arizona: Lien Law Improvements; Protected Property (private records, etc) ;; Arkansas: Sales Tax Repealed; Lien Law Improvements ;; California: Lien Law Improvements; Sales Tax Avoided

;; Colorado: Lien Law Improvements Finally, a move that makes day-to-day Wants to Acquire: ;; Florida: Lien Law Improvements ;; Georgia: Sales Tax Avoided, Tenant management easier on you.  Development Sites (1 + Acre) Insurance Specialty License  Existing Facilities ;; Illinois: Lien Law Improvements; Sales  Existing Debt Tax Avoided Centershift’s industry-leading software is ;; Kansas: Lien Law Improvements SSG is an All Cash Buyer designed to put the simplicity back into self ;; Maine: Lien Law Improvement; Sales Tax Broker Protected Avoided storage management. Built to efﬁciently handle ;; Michigan: Lien Law Improvements; Sales everything in your day from letters to rate Please submit information to: Tax Avoided increases, Centershift lets you forget the David M. Williams ;; Nevada: Lien Law Improvement Director of Market Development ;; North Carolina: Lien Law Improvements; complicated details and focus on what really Phone: 617.938.6494 Sales Tax Avoided matters—growing your business. Cell: 617.615.7470 ;; New York: Tenant Insurance Specialty [email protected] License ;; Rhode Island: Sales Tax Avoided; Lien Learn more at centershift.com SSG Development II, LLC Law Improvements 651 Washington Street, Suite 200 ; Brookline, MA 02446 ; South Dakota: Sales Tax Avoided Phone: 617.938.6478 FAX: 617.278.1552 ;; Tennessee: Lien Law Improved www.ssgdevelopment.com ;; Washington: Lien Law Improved; Late Fee Bill Come see us in Booth 503 at the Fall SSA Event September 5-7 PAGE 40 SSA GLOBE September 2012 Finally, a move that makes day-to-day management easier on you.

Centershift’s industry-leading software is designed to put the simplicity back into self storage management. Built to efﬁciently handle everything in your day from letters to rate increases, Centershift lets you forget the complicated details and focus on what really matters—growing your business. Learn more at centershift.com

Come see us in Booth 503 at the Fall SSA Event September 5-7 Storage Swagger

More leads. More exposure. Low cost. That’s smart.

Tallahassee, Florida Self Storage Operator Steve Every day we bid on more than Chaires proudly displays his enthusiasm for the 500,000 keywords on Google industry on his truck.. bringing over 1.5 million unique visitors to our website yearly. As a member of the CubeSmartSM Network, this results in more leads for you. Plus, becoming a member is risk-free - you only pay when you receive leads.

CubeSmartSM Network Partners Receive: • Highly ranked Google search listings for self storage • National search engine marketing campaigns • Industry-leading cubesmart.com website presence • Social media & PR campaign exposure • National Sales Center access • Expert tips via our Network partner blog Find current and archived copies of the SSA Globe Magazine Call to find out how you online at can receive 5 FREE leads! www.cubesmart.com/networkpartners 877-264-9749 www.ssaglobe.org Visit us! Self Storage Association Fall Conference & Tradeshow Las Vegas. September 5-7, 2012 - Booth #615

PAGE 42 SSA GLOBE September 2012

A very special thank you TO our event sponsor… ®

TM NEW! PROFESSIONAL PROFIT CENTER Self Storage Manager The Ultimate Management Software

E-SoftSys, a Member of the Microsoft Partner Network, is the Technology Leader and Total Solutions Provider for the self-storage industry. We offer a complete suite of products and services that include; Self Storage Manager Comprehen- sive management software available with a choice of Windows-based Standard Edition or Web-based Enterprise Edition for single and multi-facility companies; e-CRM advanced Customer Relationship Management module for the self storage industry, designed for multi-facility operators, with interfaces to leading phone systems, call center systems, etc. e-CRM is currently being used by several large operators with a combined total of 800 plus sites in USA and Canada; Interfaces such as INSOMNIACTM Kiosk, Online Reservations & Payments, G5 Integration, QlikViewTM Business Intelligence and Analytics, Mobile Websites, Mobile Apps, iPadTM/Tablet-based Site Audit and Walk Through module, etc.; 24/7 Customer Support, with Dedicated Team and Project Manager assigned for large operator implementations, as well as annual upgrades to software programs.

and as always, for the support of our Partners…

Charity $1399. Storage *FREE OUR bEST & bIggEST PROFIT CENTER EvER SHIPPINg TRIED & TRUE bEST SELLERS!

Free Ground Shipping INCLUDES EvERYTHINg: within continental USA DISPLAYS, SIgNAgE, INvENTORY AND RETAIL PROgRAm

PROTECT-ITTm PLAN-O-gRAm Includes suggested retail prices and product placement guidelines

PAGE 44 SSA GLOBE September 2012 800.833.9296 • www.CHATEAUPRODUCTS.com ® NEW! PROFESSIONAL PROFIT CENTER

$1399. *FREE OUR bEST & bIggEST PROFIT CENTER EvER SHIPPINg TRIED & TRUE bEST SELLERS!

Free Ground Shipping INCLUDES EvERYTHINg: within continental USA DISPLAYS, SIgNAgE, INvENTORY AND RETAIL PROgRAm

PROTECT-ITTm PLAN-O-gRAm Includes suggested retail prices and product placement guidelines

800.833.9296 • www.CHATEAUPRODUCTS.com ERTIFI C ED S M Q E U T A

S NTY A L

Y A I

W T

T 20S

We manufacture storage structures. But we build your business. Whether you’re expanding locally or nationally, when you choose Steel Systems, you’ll be backed by a coast-to-coast network of engineers, draftsmen and manufacturing facilities eager to respond to your needs. You’ll benefit from a huge variety of colors, trim packages, roof and wall profiles, as well as multi-story, climate-controlled configurations. And your STEEL SYSTEMS An NCI Company new customers will get to know standard-setting structures with limited warranties that extend up to 20 years. Keep building your business – and 800.345.6843 your storage solutions – with Steel Systems. [email protected]

Self Storage Association LOC Board of Directions 2012–13

Brian Caster, LOC Chairman A-1 Self Storage/Caster Properties Inc

Jeffrey Anderson Dan Nixon Stor-All Systems Inc. Paragon Group, LLC

Chris Burnam Jim Stevens TKG StorageMart Partners L.P. Extra Space Storage

Don Clauson Lance Watkins Strategic Property Management Inc. Storage Outlet

Barry Hoeven Gary Sugarman Westport Properties Inc. Manhattan Mini Storage

PAGE 46 SSA GLOBE September 2012 Self Storage Hall of Fame The Self Storage Hall of Fame recognizes annually the contributions of storage professionals to their businesses, to this industry, to the Association and to their communities. In addition to honoring those who are successful entrepreneurs and active within the SSA, we take great pride in inducting well-rounded self storage citizens. And that is precisely what we have in our 2012 inductees: John Yelland (Pouch Self Storage) and Lorin Christean (Urban Self Storage). 

September 2012 SSA GLOBE PAGE 47 Lorin Christean Pioneered Storage in the Northwest By Patrick Reilly

Lorin J. Christean had been very successful in the life He offered employees health insurance as part of the stan- insurance business in San Francisco when he decided to dard compensation package, and provided facilities with a move back to the Pacific Northwest to join his college well-designed, nicely furnished and adequately sized rental friend and fraternity brother, Wayne Rembold, in the real office, without caretaker units or requiring the manager estate development business. This career move would lead to live onsite. Lorin to develop one of the first self service storage facili- In order to free up time for the manager to market the ties in the Northwest. storage facility, Lorin sought to automate many manage- In early 1973 in Tacoma, Lorin developed a self storage ment functions. Examples of this approach include: the facility next to Interstate 5 about the time when current computerization of the ledger card system and late letters; SSA Hall of Fame inductees Donald Daniels and Charles computerized access control; security systems that turned Barbo started what would become Shurgard. Don Daniels lights on/off and integration with alarm systems; and using and Lorin became friends through their involvement in closed circuit television CCTV to monitor and market the burgeoning self storage industry and in the newly the facility. formed SSA. He also focused on improving customer service by After about seven years and 19 self storage facilities, Lorin accepting credit cards; sending customer billing state- had decided the industry was ments as a standard practice; getting saturated and stopped offering customers a money back developing self storage facilities guarantee; offering more than in favor of building other types of 50 different unit sizes instead of projects, like housing, retail and just the standard four to six, thus office buildings. He kept thinking providing more inventory from about self storage, though, and which customers could choose; wanted to find ways to build in extended office hours; and denser, more urban areas where offering furnished storage units he felt there were more barriers with customized built-in shelving. to entry, stronger demand, and This work has earned Lorin the ultimately higher rents. respect of many leaders in the The idea of utilizing existing industry today and friendships buildings by converting them with leaders of yesterday. Lorin, into urban self storage facilities through his participation with the drove him to develop some of the first storage “conver- SSA, developed business relationships with early solutions sions” in the Northwest. While many others focused innovators like Domico and Doug West & Associates. on the real estate investment aspects of the self storage Lorin remains passionate about the self storage industry industry, Lorin was one of the first industry pioneers to and is still active as the chairman of Urban Self Storage, approach self storage as a retail business. Inc., based in Seattle, Washington. He also focuses his time Lorin thought that the managers needed to be more on many social issues, charity work, and facilitating the marketers than caretakers. He thought that in the early personal development of others through organizations and stages of any product life cycle, consumers needed to campaigns like the YMCA Partners for Youth. be educated about the product through the managers Lorin graduated from Washington State University, where and proactive outbound marketing campaigns managed he participated in collegiate football as a varsity letterman. and tracked by the managers. This approach drove him He earned a degree in education—a profession he prac- to define a new skill set for managers, one focused on ticed to the benefit of our industry. marketing and customer service—terms used frequently today in our industry but rarely heard back then. Patrick Reilly is a partner and president of Urban Self Lorin pioneered the application of many more customer Storage, as well as the chairman of the SSA board service and employee retail-centric business practices of directors. to the self storage industry. We take many of them for granted today as minimum operating standards.

PAGE 48 SSA GLOBE September 2012 John Yelland Leveraged Teamwork to Make a Unique and Lasting Impact By Dennis Geiler

When John Yelland journeyed from Australia to the U.S. in children. One son lives in Australia while the other is near 1966, it was not to establish self storage, but rather to sell John in Laguna Beach, California. golf equipment for Australasian firm PGF Golf. He spent John has always been a team player in many aspects of his three years in San Francisco before moving to Phoenix, life, exemplified by his ongoing involvement in the SSA. Arizona, in 1969. There, he opened the first self storage He served on many SSA committees and was national facility in the area: Storage Garage Rentals, at 3611 North president from 1986–1987. John was honored in 1987 as 36th Avenue. the Association’s member of the year. John drew the plans for 20 simple plywood structures Yelland Properties, Inc., a private real estate management on his dining room table, because buildings smaller than company, was established in 1979 and operates under the 2,500 square feet did not require an architect. The rental name Pouch Self Storage—true to John’s Australian roots. rate for an 8x12 unit was $12 per month. With its kangaroo mascot, Pouch capitalized on Austra- In 1972, John joined in partnership with Jack and Art lia’s popularity in America—stoked at the time by Paul Linkletter to develop self storage and multi-tenant indus- Hogan of Crocodile Dundee fame. The company was one trial properties. From 1972 through 1979, John developed of the first in the industry to promote the “We Move You 10 self storage facilities and five multi-tenant projects Free” program. John has always been on the leading edge consisting of 800,000 square in management and marketing, feet. portraying safety and security in a unique way. When Buzz Victor held his 1976 meeting in Denver, Colorado, The company serves more than with 10 self storage developers 6,000 customers—and you’ll to discuss the formation of the still find Pouch’s symbolic Self Storage Association, John kangaroo flying over all nine participated. John also became Southern California facili- active in the California Self ties and at Pouch’s East Coast Storage Association, where he outpost in Norwood, New was regional president and was Jersey. Around the facili- responsible for organizing many ties, you’ll notice names like regional seminars. Meekatharra Drive, Oodna- datta Track and Mooloolaba John toured California with Place adorning hallways and Tom Elkins in order to establish driveways. These names come from Australia’s native a self storage category in the Yellow Pages, which ulti- aboriginals and identify towns, streets and cities across mately was successful. John also worked with Leonard Australia—from New South Wales through the outback Ziminsky to establish a workers compensation category to Perth in Western Australia. for storage managers, which eventually was accomplished. John also owns and operates Pouch Records Manage- During the Self Storage Association’s early days, John ment in Fullerton, California, which has 600 clients, and believed that ongoing education at all levels of manage- he manages multi-tenant industrial and commercial ment was essential, with an emphasis on psychology. John properties. single-handedly started the ski workshops and ran those for approximately 15 years. In later years, KC Moriarty John Yelland has positively impacted this industry as a from Canada assisted him in planning and organizing pioneer with a great vision and work ethic that just does these fun and creative events. (The Yelland Downhill race not quit. He exemplifies the imagination, hard work and is still a feature of SSA’s present-day ski workshops.) perseverance on which this industry was founded—which is why he is being admitted to the SSA Hall of Fame. John has always been active, both in his community and as a person. In addition to being a bicyclist, scratch golfer, Dennis Geiler is the owner and operator of SoCal Self surfer, tennis player and skier, he has traveled extensively Storage in Newport Beach, California. to Europe and South America (and he’s been to Australia every year since 1983). John has two sons and two grand-

September 2012 SSA GLOBE PAGE 49 Secure and Beautify Your Perimeter Eight Years of Hall of Fame 2005 • 20-Year Warranty • Maintenance-Free Finish • Aestheti cally Appealing

2005 2008 Frank Blumeyer, Sr. Joanne Geiler Gordon Burnam David Mackstaller Dan Curtis Dave Reddick Hardy Good 2009 Harold Leslie Bob Abernathy Edmund Olson Foy Cooley Arthur “Buzz” Victor Don Temple 2006 2010 Charles Barbo William Kenney Thomas Brundage Steve Wilson Don Daniels Harvey Linken 2011 W. Michael Schoff Alan Minter Bob Soudan Daniel Webster Ron Boorstein 2007 B. Wayne Hughes 2012 Lorin Christean W.W. Bill Woodard John Yelland Tom & Millie Swanson Call us today or visit our website!

1-800-321-8724 [email protected] www.ameristarfence.com PAGE 50 SSA GLOBE September 2012 Secure and Beautify Your Perimeter

• 20-Year Warranty • Maintenance-Free Finish • Aestheti cally Appealing

Call us today or visit our website!

1-800-321-8724 [email protected] www.ameristarfence.com SSA Fall Conference & Trade Show Maximize Your Time & Money at the SSA Trade Show

To get the most out of the SSA Fall Conference & Trade Networking Show in Las Vegas, you need to come up with a strategy before, during and after you attend. With some help from • Bring plenty of your own business cards. About.com, here are some trade show planning tips: • Don’t be afraid to introduce yourself to others. • Take advantage of the sessions, round-table discus- Pre-Show Planning sions and keynote addresses that the SSA provides. These educational presentations are why you came. • Avoid long lines at the show by pre-registering. You can visit the SSA’s website at selfstorage.org for more • Don’t linger too long at each booth, and don’t stay in information. a conversation with a company in which you’re not interested in doing business. • Have a goal of what you want to accomplish, such as which vendors to visit, what items you need to purchase, what sessions to attend and which new What to Wear product lines you’d like to see. • Pack comfortable shoes, wear business casual clothing, • Know your inventory needs before the show. More and remember you are a representative for your efficient purchasing will save you money by grouping business. your orders to take advantage of discounts and special offers, as well as keeping you within budget. • Allow enough room in your suitcase(s) for bringing back more than you take. This includes literature, free- • Set appointments with any vendor you’d like to meet bies and product samples. during the show. • The SSA gives all attendees a bag (as do some exhibi- • Plan to bring any employees who would greatly benefit tors), but come prepared by bringing a comfortable from attending the trade show. carryall for all that literature.

At the Trade Show After the Show

• A convention overview will be provided by the SSA • Follow up with the businesses you think can help you. when you arrive, so make some time to revise your plan if necessary. • Learn from what you think you could have done better in terms of networking and time management, so you • If this is your first SSA Conference & Trade Show, be can apply them to future SSA events you attend. sure to attend the New Member / First Timer Orienta- tion on Wednesday, September 5, 8–8:30 a.m. Note: A majority of the tips found here were reprinted • Make sure your badge is in plain sight while browsing verbatim from the Retail section of About.com. For more the trade show booths. valuable information on their site, go to retail.about.com. • If possible, request literature and samples be mailed instead of having to carry them with you. • Have a pen and notebook ready for notes, and use business cards to jot down information on the back. • Take advantage of show specials, discounts and sales. Check freight costs and delivery dates. • Keep track of orders placed, so you’ll stay within your budget. • Take a break after a few hours to refresh, have a snack and get some fresh air.

PAGE 52 SSA GLOBE September 2012 TM Powered by PA-DSS Self Storage Manager TM The Ultimate Management Software Certified

Standard Edition Enterprise Edition Online Interface Windows Based Web Based Reservations, Rentals & Payments

Management Software for the Modern Operator

e-CRM iPad / Tablet Applications QlikView Fully Integrated CRM Module with For Site Walk-Throughs and Business Intelligence and Phone System Interface District Managers on the go Analytics Interface

We provide 24/724/7 Support! Look Who’s Using Self Storage Manager: ezStorage, MD - 46 locations « Stor-All Storage, FL - 44 locations « StoragePRO, CA - 19 locations Storage West Self Storage, CA - 45 locations « A-1 Self Storage, CA - 40 locations Canadian Mini-Warehouse Properties - 53 Public Storage® branded locations across Canada

[email protected] Visit our Booths 614 & 616 SSA Fall Conference & Trade Show www.selfstoragemanager.com Caesars Palace, NV s Sep 5-6, 2012 800.469.1740 E-SoftSys s 1061 Dekalb Pike s Suite 201 s Blue Bell s PA 19422 Education Are You on a Quest for Knowledge? If so, look no further than the 2012 SSA Fall Conference & Trade Show.

By Philip Gianolpoulos

The SSA is at it again this fall with its annual conference of new lien laws on the self storage process and whether or and trade show in Las Vegas September 4–7, where you not the television show producers have a responsibility to will find new and improved business strategies to help you educate their viewers about the lien sale legal process and streamline your company’s daily operations and achieve how self storage operators must proceed under the law. long-term goals. Later in the day, enjoy small group roundtable The convention will offer the opportunity to network with discussions covering a range of self storage industry topics. your industry peers, gain new knowledge, and discover On September 6, start your morning off right and join innovative products and services at the trade show. SSA industry professionals for some Hot Coffee/Hot aims to provide you with the best possible venue for Topics, immediately followed with your second chance expanding your capacity to succeed in this industry. to attend the roundtable discussions. These are both great Starting on September 4, check out the Regional Super- opportunities to network with peers and expand your vision Program and the Economic Summit VIII optional knowledge base. sessions. Jenn Lim will address our Foundation Forum The Regional Supervision Program is for on the concept of “Delivering Happiness at Work.” The anyone who currently (or aspires to) oversee more than accomplished author and speaker is a great resource for one property and management team. Course attendees providing tools to help maintain and raise high morale in work directly with experienced industry management your business, and will share ways to further motivate your experts who show you how to motivate your staff and workers in order to make them more efficient. enhance your operations with new marketing goals and During our fall conference, our goal is to ensure there budgeting innovation. is something for everyone in the industry. Whether you The Economic Summit is the eighth installment of are an owner, investor, supervisor, vendor or site manager, a series designed for owners, operators, investors and we offer a variety of concurrent sessions you may attend, developers looking to learn about recent industry sales, including: marketing strategies for diverse communities; buyer acquisition strategies and other relevant financial revenue management; and compensation plans that work. information. Come prepared on the final day for a lively and interac- The first day of the conference starts with a rare appear- tive panel discussion about The Role of Aggre- ance by Edward “Joe” Shoen, the chairman & CEO gators in the Self Storage Industry. of U-Haul International. Shoen’s company is the premiere Then, the final guest speakers come to you with Live rental truck company in the industry, and U-Haul has also from Vegas: The Self Storage Legal become one of the largest renters of self storage. Shoen Network’s Legal Power Hour, headed by will share his knowledge and views of where he feels the the two most prominent and renowned self storage legal self storage industry is headed and where he plans to lead experts in the country: Carlos Kaslow and Scott Zucker. U-Haul in the future. The SSA fall conference would not be complete without The Storage Wars TV show is generating a lot of buzz, one particularly vital element: you! Your colleagues look but is it good for the industry? Immediately following forward to seeing you this month in Las Vegas and joining the opening keynote session, join us for a riveting panel in the annual quest for new insights, new connections and discussion on The Future of the Lien Sale new opportunities in this great industry. v Auctions. Industry experts will explore the influence

For more information about SSA Education & Events, go to selfstorage.org and click on Education & Events

PAGE 54 SSA GLOBE September 2012 EDUCATION ANYWHERE 24-7

Superior Education

$0 Travel Expense

Ready When You Are

SSA ONLINE UNIVERSITY Anytime, Anywhere Education

The prestigious SSA Certified Self Storage Manager (CSSM©) NEW designation program is now online! Attain and Renew More Interactive, Downloadable Education To Go Certification without On-Demand Education for Owners, Managers and the Expense or Time for Travel: on Facility Management: Prospective Owners: • The online SSA Managers • Each Managers Course Online • Audio/visual recordings of the Certification Program provides module is also available individually Self Storage Legal Network live you with over 12 hours of superior in non-certification mode webcasts for owners and managers on-demand, interactive education, • View slides and hear management • Audio and slides of recent SSA including lively Managers Course topic sessions from recent SSA sessions for owners, managers Online video, with downloadable conferences and prospects manuals and self tests • Test your knowledge and receive a • As a current Certified Self transcript of your progress Storage Manager (CSSM©) candidate or renewal, enjoy one-stop shopping at SSA Online U’s Facility Management site for your required CE credits Log in and Learn: www.selfstorage.org SSA Certified Self Storage Managers (CSSM©) Current Designees as of July 1, 2012

Thomas Anderson Carla L. Butler Latasha Dozier Bert Grant StoreRight Self Storage Arkansas Self Storage Storage World Inc Vanguard Self Storage Fayetteville AR Toronto ON Susan Anderson Lora Drycksback YourSpace Storage Scott Calvert McBride’s RV Storage Tyler Hamm Timonium MD Trojan Storage Chino CA FPA Inc. dba I-44 Mini Storage Tulsa OK JenniferA Appelman Jason Carl Carole Elbert 1-800-Self Storage Investment Real Estate Armor Mini Storage Teresa Hamm Oak Park MI Sacramento CA Financial Planning Advisors Inc. Dana Casella Jamul CA C. Michelle Ashby Moove In Self Storage Andrew Emory Community Storage Lancaster PA Self Storage Management Tommy Hardaway Anderson IN Company Brickhouse Storage LLC Casey Cavell Los Angeles CA Merriville IN Stephanie Avery de Always Open Storage Sanchez Covington GA Janet Erk Steven Hardy Alliance Self-Storage Barrie Inc. Ridge Terrace Apartments LLC Hardy Development Inc. Barrie Ontario Canada Bob Cialoni Homer Glen IL Bel Air MD The Cherry Hill Group Sheryll Batts Joliet IL Miriam Ettelson Norman Hardy VIP Self Storage Park Circle Storage Hardy’s Self Storage El Cajon CA Matt Clark Bel Air MD StoreRight Self Storage Phillip Faker Julie Bertoldi I-44 Mini Storage Stacie Haynes Maxwell Hill Management Collin Collins Jamul CA Universal Management Timonium MD Self Storage Management Co. Smyrna GA Los Angeles CA Ben Farmer Jaclyn Bierbaum Chatham Pkwy Self Storage Katrina Herring Storage Worx Susan Conner Savannah GA Associated Storage Moove In Self Storage Colin Bierbaum York PA Amanda Fawver Traci Holle BlueStone Properties - Store Store Safe Self Storage American Storage All Self Storage Debbie Constable Colorado Springs CO London Ontario Canada Eastlake Self Storage Debbie Fincham Chula Vista CA YourSpace Storage Ashley Hurst Peggy Bisbey Timonium MD Strategic Property Moove In Self Storage Mark Dagenais Management Lancaster PA Orange County Self Storage Chad Flinchbaugh Santa Ana CA Moove In Self Storage Polly Irion Angela Blomquist York PA Investment Real Estate Bay Area Self Storage Patrick Davids York PA Cupertino CA YourSpace Storage Carl Francis Timonium MD Chatham Pkwy Self Storage Cheri Jenkins Ken Bochenek Savannah GA A Storage Center American Oaks Properties Inc. Madeline Davies Gainesville FL Lafayette IN 1-800-Self Storage Tammy Freeman Ferndale MI Trojan Storage Trina Jimenez Karen Bodoano Trojan Storage Sentinel Self Storage Mahshid (May) Davoudian Jerry (Jay) Fulcher Jr Ontario CA Edmonton AB West Simi Lock Up DMI Calabasas CA Charlotte NC Aaron Jo Valerie Boyd Paramount Self Storage U Storit Freeway James Deem Tim Garrett Paramount CA Little Rock AR Armored Self Storage Moove In Self Storage Phoenix AZ Lancaster PA Ace Johnson Keri Brewer A Storage Depot Riverton Self Storage LLC Amanda Don Mark Gentry Riverton CT Barnegat Bay Self Storage Valley Mini Storage Teri Johnson Little Egg Harbor NJ Felton CA StorageWorld Mike Bridges Montgomery AL CTR Development LLC Tristan Donofrio Lisa (Shelly) Gibson Trenton IL Hunter Properties Inc. Universal Management Garry Kaylor Mountain View CA Company Storage Solutions Leonard Burkholder Smyrna GA Cave Creek AZ Cocalico Self Storage Gary Dorricott Denver PA A Storage Depot Christina Gilliam Donna Kaylor Clifton Heights PA Self Storage Management Co Storage Solutions Danny L. Butler Paramount CA Mesa AZ Arkansas Self Storage Fayetteville AR Amanda Gramling Sam Keith StorageWorld (Future Owner) Montgomery AL Chattanooga TN

PAGE 56 SSA GLOBE September 2012 SSA Certified Self Storage Managers (CSSM©) Current Designees as of July 1, 2012

Vivian Kennedy Judy Millard Ivan Rodgers Polly Stello Storage-R-Us Storage R Us The Self Storage Center A+ Safe & Secure Storage Columbia SC Aiken SC New Hyde Park NY Cindy Stewart Nicole Kesweder Connie Moore Britney Rodman Associated Storage Storage Solutions North Wenatchee Mini Storage Pleasant Grove Self Storage Mesa AZ Wenatchee WA Alese Stroud Teresa Rosier Purple Moon Properties Julie Kozlowski Michelle Morgan-Woody YourSpaceStorage Little Rock AR Purple Moon Properties Alpine Self Storage Timonium MD Eagle CO David L. Todd Christopher LaFaver Shirlene Ross Sahara Vista Enterprises Secure Choice Storage Inc. Heather Morrow Storage Worx Self Storage Santa Maria CA Prince Albert Saskatchewan National Self Storage Manage- Canada ment Inc. Dagmar Ross Tod Tsukano Tucson AZ Sims Mini Storage StorSecure Self-Storage Michael Lauder San Jose CA Honolulu HI StoreRight Inc Elke Moynihan Mountainside Storage Bonnie Rousset Diane Valentine Jim Lauer Sultan WA Avondale Self Storage Bay Area Self Storage Self Avondale LA San Jose CA Orlando FL Thomas Muller Mt Royal Mgt Robert Shelton Tristina Volesky Ernest Laurenzi Metro Self Storage Strategic Property Sims Mini Storage Anand Murthy Sarasota FL Management San Jose CA Statue Homes RE Investment San Antonio TX Group Dana Shelton Larry LeMasters Toronto ON Storage Solutions Jon Wallace Too Much Stuff Self Storage Mesa AZ Bay Area Self Storage Little Rock AR Chris Newcomer Investment Real Estate Matthew Shirey Angie Walls Michelle Leslie Management Universal Management YourSpace Storage Hill Management Services Inc. York PA Company Timonium MD Timonium MD Smyrna GA Laura Nordstrom David Warren Dawn Lucero 1-800-Self Storage Jane Short Southern Pavilion Self Storage Andasol Management Inc Ferndale MI Storage Solutions Mesa AZ Mesa AZ Amanda Maahs Patrick Orkies Sherilyn Warren BlackJack Storage Mini’s U-Stuff-It Valerie Sipes Southern Pavilion Self Storage YourSpace Storage Mesa AZ Hal Marston Grant Otto Timonium MD Marston & Associates LLC Mission Grove Self Storage LLC Nancy Wheeler Winter Park FL Riverside CA Gina Six Kudo StoreRight Cochrane Road Self Storage Josie Marston Carol Pena Morgan Hill CA Mavis Williams Marston & Associates LLC Leasing Services Inc. Garden City Storage Winter Park FL Las Cruces NM Cindi Smith Garden City Beach SC Short Pump Simply Storage Kathleen Martin Marylou Perez Glen Allen VA Christopher Wilmot Bay Area Self Storage Investment Real Estate Allender Self Storage Management Deborah Smith White Marsh MD Frank Martin York PA Incorporated Investments Inc. Bay Area Self Storage Centerville OH Clay Wilson San Jose CA Shelby Pody Pleasant Grove Self Storage Potter’s Self Storage Deborah Smith Lisa McNamara Lake Geneva WI Keyport Self Storage Gary Witmer Sentinel Storage Tulsa OK Stonewall Self Storage Mark Poole Carolyn McNichols Liberty Investment Properties Danielle Smith David K. Wood Jr. Self Storage Management Co. Big Red Self Storage Valley Mini Storage Georgia Ragsdale Lincoln NE Felton CA Tiffany Meeks Liberty Cap Properties Seattle WA Security Storage Brian Spurr Jamie Woodley “THE VAULT” Public Storage Store All Ronald Mees Kent Riley Cambridge Ontario YourSpace Storage LLC Ronald Mees Andover MA Timonium MD Michelle Zahn Julie Merry Greg Spurr YourSpace Storage Susan Riley Timonium MD Strategic Property Mgmt Inc. YourSpace Storage 24/7 Storage San Diego CA Timonium MD Brighton MA

September 2012 SSA GLOBE PAGE 57 SSA Member Benefits By joining the Self Storage Association, you become part of the largest community of self storage facility owners, operators, and managers in the world. (You also instantly receive a $50 gift certificate redeemable for trade show attendance, SSA publications, or education programs.)

The New SSA-Reis Study you talking weeks after the confer- that provides a solid foundation for ence. This conference, like other SSA self storage managers, and an oppor- Gain market insights from this survey events, offers one-on-one roundtable tunity for self storage professionals of more than 8,000 participants on discussion on industry topics that are to attain the prestigious SSA Certi- occupancy and historical rental rates important to you, your business, and fied Self Storage Manager (CSSM©) in the top 30 U.S. markets (due for your bottom line. designation. release in September 2012). Direct members receive first notice on all future data releases, and receive Education & Training Programs Publication Discounts substantial discounts on all studies. Well-informed owners and an SSA offers numerous sales and These studies are revolutionizing the educated workforce are vital to marketing tools, management mate- way owner/operators and managers success in today’s self storage rials, resources, safety programs and look at this industry and how they industry—and the SSA is your one- legislative resources at discounts to market to their residential and stop source of first class, self storage- members. commercial customer base. specific learning opportunities on key topics. The SSA Online University Online Networking SSA Annual Ski Workshop offers convenient multimedia online education and training that saves StorageChat.com allows self storage Network with high-level peers time and travel expense. Participate professionals to engage with their during the Annual SSA Executive Ski in live monthly webcasts (free to SSA peers. Membership in the commu- Workshop. This educational getaway members), plus download valuable nity is free and provides access to boasts some of the industry’s top training content. SSA also offers the post topics, the ability to comment speakers. Combined with industry acclaimed SSA Manager Certifica- on others’ posts, upload content, and roundtables and skiing fun, you can tion Program, an intensive course many other useful functions. Visit understand why this event is sold out www.StorageChat.com and begin every year. Members receive reduced networking today. registration rates. “Having SSA as a resource, educator and advocate is SSA Spring Conference The SSA Globe an invaluable asset to our All members receive the industry’s Be the first to see the latest products, company. Our employees leading monthly magazine, the SSA technology, and services at the SSA benefit from the Managers Globe, by mail. It’s also accessible Spring Conference and Trade Show. Certification Course and as online at SSAGlobe.org in an easily Vendor members can exhibit and real estate developers we readable digital format. The publi- attend at discounted rates. This east cation keeps you up to date with coast event location varies from year depend on timely and valu- the SSA’s latest news and activities, to year, so please check www.self- able data found in the Self providing features about owners, storage.org for this year’s location Storage Demand Study. Every operators and employees that make and date. self storage operator has a the industry what it is today. tremendous amount to gain SSA Fall Conference by joining the SSA each year Self Storage Legal Review to help take their business to The SSA Fall Conference and Trade SSA’s most valuable publication, the Show in Las Vegas, Nevada, connects the next level.” bimonthly Self Storage Legal Review you with top industry suppliers, Andy Hyde, Owner is one of the industry’s top publica- excellent educational seminars, and All City Self Storage tions, giving you timely information remarkable speakers that will have Cherry Hill, New Jersey

PAGE 58 SSA GLOBE September 2012 on legal developments in the industry. “If you are the owner of a the SSLN online and ask your ques- It monitors emerging trends and legal self storage facility, you tion. The SSLN is staffed from 8:00 issues that you need to know for your owe it to yourself to join a.m. – 5:00 p.m. Monday through individual business. If purchased the SSA. In just the last year, Friday, and provides a response to your inquiry by the next business separately, this publication is valued SSA’s networking opportu- at $240 per year. SSA members day. Do you have lien law questions, receive one subscription FREE with nities have put me in touch rental agreements, or partial payment their membership. with colleagues who I can questions? Just ask the attorneys. The share issues with as well SSLN is a legal and operations infor- Monday Morning Globe as suppliers I may have not mation service and does not provide known about otherwise. As subscribers with legal services. For more information, please contact Each week, the Monday Morning a facility owner, my time is Globe brings timely industry news SSA at (703) 575-8000. very precious so my involve- and information directly into your email inbox. ment with the SSA is a valu- SSA Scholarship Fund able investment in my future Facility Manager’s Memo and that of my company.” The SSA Foundation Scholarship Program provides scholarship Bob Richard, Owner awards of $2500 to $5000 toward Your onsite facility manager will Fenton Self Storage postsecondary education tuition and receive the monthly Facility Manag- Fenton, Missouri er’s Memo via email to stay current on fees. This is a needs-based scholar- relevant self storage industry news. ship program for students with at least a “C” cumulative average or 2.0 cumulative GPA on a 4.0 point Industry Advocacy Self Storage Legal Network scale. Recipients must be employees (or employees’ children/grandchil- SSA regularly lobbies around the How much do you spend per year dren) of companies that are direct country to represent members on self on legal fees? The number one members of the Self Storage Asso- storage issues at the local and state most important benefit of being a ciation. Eligibility requirements also levels. In addition, SSA Government direct SSA member is access to the include a demonstration of integrity Relations staff represents the industry Self Storage Legal Network. This within the applicant’s school and/ before the U.S. Congress and federal legal hotline service, only available or workplace, plus documented regulatory bodies through in-person to direct SSA members, provides pursuit of meaningful education at meetings and testimony. one of the best sources available an accredited postsecondary educa- for obtaining industry-related legal tion institution. Enhanced Business Exposure information. SSA attorneys Carlos Kaslow and Scott Zucker bring As always, by joining SSA you Members are listed in SSA’s online more than 50 years of combined instantly receive a $50 gift certificate facility locator and may use the self storage industry experience. An that may be redeemed to attend our SSA member logo in marketing and SSLN subscription begins at $500 trade shows, increase your office outreach materials. Additionally, SSA yearly (prices based on facility count). library by purchasing any of our prints the SSA Globe Yearbook & When you or your employees have a publications (including the anno- Membership Directory, a “who’s who” legal question concerning self storage tated state lien laws) or use it to take guide to the self storage industry. operations, you can simply login to a seminar. v Additionally, SSA provides an “SSA Member” window decal that displays the Association’s logo.

For questions or information on becoming a member of SSA, please contact Stacey Loflin at [email protected] or (703) 575-8000 ext 105

September 2012 SSA GLOBE PAGE 59 It’s Time to Join the SSA!

If you have not renewed your SSA membership, or have Vendor Member never joined, we need you! The not-for-profit Self Storage $775/year Association is a reflection of you, the owners, operators and vendors of self storage. Without the collective support Any person, partnership, corporation, limited liability of professionals, the important research, advocacy and company or other entity which is a supplier of goods and/ education developed by this organization would not be or services utilized within the industry or which is engaged possible. We encourage self storage operators and inves- in a business connected with or related to the self storage tors to join the SSA and their state Self Storage Associa- industry, or is an independent contractor that manages self tion. All revenues collected by the SSA are dedicated to storage facilities may apply to become a supplier member. the important programs and products that improve the industry as a whole. Management Firm Member SSA membership is on a calendar year basis from January $495/year, includes one facility. 1 to December 31. Dues are pro-rated in the second year Plus $75 for each facility managed not counting those of membership for those joining at a time other than the managed facilities that are already current SSA dues-paid beginning of the year. members Notice : Contributions or gifts to the Self Storage Associa- tion are not tax deductible as charitable contributions; A person or entity that manages self storage facilities on however, they may be deductible as ordinary and neces- behalf of a facility owner for a fee may be a Management sary business expenses. A portion of your membership Firm Member. (An SSA Registry of Self Storage Manage- dues is allocated toward subscriptions to the SSA Globe, ment Firms and size rankings, based on the number of and the Self Storage Legal Review. facilities managed, will be distributed as a special edition of the SSA Globe magazine, based on facilities reported Membership Levels with membership.)

Small Facility Member (aka Team One) Prospective Owner Member $250/year for Team One Plus or $495/year $150/year for Team One Basic membership An individual or entity that does not own an existing self Any person, partnership, corporation, limited liability storage facility or a facility under construction, but is a company, real estate investment trust or other entity which prospective developer or purchaser of a self storage facility is an owner of one or more self storage facilities whose (including entities outside the United States), may apply total rentable square footage is between 1 and 40,000 to be a Prospective Owner Member. This is a non-voting square feet may apply to become a small facility member. membership class. Small facility members must actually own an existing ‘small’ facility to qualify for this rate. Team One Plus is $250 International Firm annually and receives the full list of SSA member benefits, $100/year including the Self Storage Legal Review (SSLR). Team One Basic is $150 annually and does not include the SSLR. Any person, partnership, corporation, limited liability company, real estate investment trust or other entity which Regular Member is the owner of one or more self storage facilities or facili- $495/year, includes one facility plus ties under construction outside the U.S. and Canada may $75 for each additional facility. become a member in the International Firm category.

Any person, partnership, corporation, limited liability For questions or information company, real estate investment trust or other entity which on becoming a member of SSA, please contact is the owner of one or more self storage facilities or facilities under construction may become a regular member. Stacey Loflin at [email protected] Ownership of shares in a publicly traded company that or (703) 575-8000 ext 105 owns self storage properties does not constitute ownership of a self storage facility.

PAGE 60 SSA GLOBE September 2012 SSA MEMBERSHIP APPLICATION q Regular Member q Small Facility Member (Circle one: Team One Plus or Team One Basic) q Vendor Member q Management Firm Member q Prospective Owner Member q International Firm

Referred by (SSA member’s name and company) ______

Company Name ______Mailing Address ______City______State/Province ______Zip+4______Country (if other than U.S.) ______Web Site ______Telephone (______) ______Fax (______) ______Number of Facilities Owned/Managed ______Number of Years in Self Storage business ______

Contact (Voting Member) mr. / Ms. / Mrs. ______NIckname______title ______Delivery Address (if Mailing Address is a PO Box) ______City______State/Province ______Zip+4______Contact E-Mail ______

Primary Facility Information Facility Name______Number of Units ______total Rentable Sq. Ft. ______Year Constructed ______Address (if different from above) ______City______State/Province ______Zip+4______Telephone (______) ______Fax (______) ______Facility E-Mail ______

Membership Dues ...... Membership Dues (see Schedule & Definitions on next page) $______Initiation Fee Waived Initiation Fee $ 75.00 through October 31, Additional Facilities ( # ______X $75 each) $______2012!

Associate Members ( # ______X $75 each) $______

Total Amount Enclosed $______q Check (payable to SSA in U.S. funds) q Credit Card: q Visa q MasterCard q American Express

Credit Card Number ______exp. Date ______/ ______

Signature ______Indicate form of payment and mail or fax application with payment to: Self Storage Association • 1901 N. Beauregard St., #450 • Alexandria, VA 22311 • P 703-575-8000 • F 703-575-8901 Please list additional facilities here (use additional sheets if necessary) ......

Facility Name ______Facility Name ______

Contact (Manager) ______Contact (Manager) ______

Address ______Address ______

City/ST/Province/Zip ______City/ST/Province/Zip ______

Phone (______) ______Fax (______) ______Phone (______) ______Fax (______) ______

E-Mail* ______E-Mail* ______

# of Units ______Approx. Total Sq.Ft. ______# of Units ______Approx. Total Sq.Ft. ______*All dues-paid facilities will receive SSA’s monthly Facility Managers Memo electronic newsletter. q Upon joining, SSA provides your information to our vendor members. Check here if you would prefer not to be included on that list.

The information in this application is complete and accurate: Signature ______SSA ad 8.5x11.qxd 7/23/12 4:29 PM Page 1 Visit us at the SSA Fall Conference & Trade Show – Booth #639 ski ad 8.5x11.qxd 7/27/12 2:37 PM Page 1 the luncheon. You can also check our website as information and registration will be added soon. As we continue to grow as an organization we would like to remind everyone that we covet your input. We always look to our members to give us new ideas and to make recommendations and suggestions on how we can better assist and serve you. If you do have any comments, ideas, or suggestions please send them to Brent Fields at brent.fields@ docupak.com. Your suggestions and comments will go directly to the association board of directors for consideration. If you have not joined the Alabama Self Storage Association we want you as a member of our team. Join today and take advantage of all of the wonderful benefits for all of Alabama our members. Some of those benefits include affordable member- alabamassa.org ship, advocacy and keeping an Greetings from the board of directors ear to the ground in Montgomery, of the Alabama Self Storage Asso- news and information, education ciation. As summer winds down we assa.org. Please consider donating programs, networking and informa- trust that it has been a summer of today. Also, unfortunately, we are tive meetings, communications and increased business for everyone asso- required to inform you that under publications, national association ciated with the self storage industry IRS regulations these donations are relationship and much more. Join us in Alabama. Whether you pull for not tax deductible. However, we feel today as membership in this organi- the Tigers or the Tide, we are glad that through your donations we will zation can make a difference. indeed be successful in seeing the that you are a part of our team at the Contact: Brent Fields, 205-685-0244, Alabama Self Storage Association. changes passed and that will bring lasting and significant savings to [email protected] We are in the midst of our fundraising every self storage owner/operator. efforts to hire a lobbyist to assist us in passing meaningful changes Also, as you have heard by now, we Arizona to our state’s lien law. By now you are seeking new members to join azselfstorage.com should have received a fundraising the board of directors. If you would letter from the board of directors. It like to be considered then simply fill AZSA is pleased to announce the is vital to our efforts to bring much out the questionnaire that we have addition of Curt Mitchell, Extra needed changes to our state’s lien posted online in the members-only Space Storage district manager for law for you to give serious consid- section of the website. Once you Phoenix and Tucson, to our board of eration to donating. Your donation complete the questionnaire, you directors. Curt has been in the self will go straight to our legislative fund can email it to Brent Fields at brent. storage business for more than eight and will be solely used for lobbying [email protected]. If you would years, working as vice president of expenses. We, as a board, feel our like to nominate someone to join the operations and regional vice presi- best chance to have these proposed board of directors you can also send dent for such organizations as Public changes passed will be through the your nomination and contact infor- Storage and Best Storage. assistance of a reputable lobbyist. It mation to Brent Fields. We look forward to Curt becoming is imperative that we raise enough Our next event will be our annual an important member of the AZSA funds to see these changes through. fall luncheon in Birmingham. You board, the engine of the Arizona Self- As a convenience, we have enabled will be receiving in the mail some Storage Association. Board members you to donate online at www.alabam- information regarding the details of See Across the Country, page 66

September 2012 SSA GLOBE PAGE 65 Across the Country, from page 65 customers, making it more likely that they become rent-paying tenants. contribute the time, energy, talent, The AZSA lease and vehicle and thought necessary to promote addendum are available as two-part the self storage industry in our state. NCR forms, blank or personalized Curt will join us at monthly board with your company information, and meetings as well as educational as electronic documents to download events throughout the year and These Self Storage into your interactive management around the state, participate in AZSA Associations are Affiliated software. In fact, the eLease and the committee work, solicit new AZSA with the SSA eVehicle Addendum (eVA) are among members, and engage in other valu- AZSA’s best offerings. They are Alabama able activities to advance the associa- intended to completely integrate into Arizona tion’s mission to strengthen the self your facility’s interactive manage- Arkansas storage industry throughout the state, ment software to be printed as California promote professional standards and needed and to keep leases, payments, quality, and present a unified voice Colorado alternate contacts, and all the other on issues affecting the industry in the Connecticut information vital to running your state and in its communities. Florida business literally at your fingertips. Georgia One of the important ways AZSA Once an eLease is generated, your Idaho promotes this mission is by management software has all the Illinois providing members access to legal information necessary to use your Kansas resources. When AZSA members system’s reports, queries, tools, and attend regional meetings, one of the so on. Louisiana things we joke about is the oppor- AZSA’s electronic documents are Maine tunity to spend two hours with two compatible with most if not all of Maryland lawyers for free—and be entertained the 30+ interactive management soft- Massachusetts (because our lawyers are funny). The ware programs available. We have Michigan two lawyers: Richard Marmor, AZSA had good success with every soft- Legal and Legislative Committee Mississippi ware provider and self storage facility chair, and Chris LaVoy, AZSA Nevada using the electronic documents to counsel. In addition to the many New Jersey date, and we recently simplified the training events they have conducted North Carolina process of acquiring and using the around the state, both Richard and eLease and eVA. North Dakota Chris review the AZSA standard Ohio lease and vehicle addendum at least For information on AZSA resources, Oklahoma once a year. activities, and news, please visit our Oregon new website, www.azselfstorage. These standard forms are basic org, or contact Anne Mari DeCoster, Pennsylvania business tools on which every self AZSA executive director, at azsahq@ South Carolina storage operator depends. AZSA has gmail.com, 602-374-7184, PO Box Tennessee the ongoing goal of improving the 44031, Phoenix, AZ 85064. Utah quality and affordability of the rental Vermont lease, which has saved our members Virginia money while providing excellent Arkansas Washington State legal protection for many years. Wisconsin As AZSA member Jim Power, owner/ arssa.org ___ operator of Power Mini Storage The ASSA is preparing for our 8th in Queen Creek, said: “When annual expo and general meeting. Canada customers see that we use a stan- This year we will be meeting in Little Federation of European dard lease designed for the whole Rock at the Statehouse Convention Self Storage Associations state and used by AZSA members Center on September 26–27 with a Rental Storage Assoc. of Japan all over Arizona, it gives them confi- very exciting schedule. The ASSA will Japan SSA dence.” Consumers know the lease is host a golf tournament on September Latin America SSA backed by more than one individual’s 26 at the Pleasant Valley Country judgment. The AZSA lease enhances Club and a reception with roundta- SSA of AustralAsia legitimacy in the eyes of potential bles in the vendor hall that evening. We will have seminars for attendees

PAGE 66 SSA GLOBE September 2012 on both days, and storage software iting during the tradeshow and avail- vendors will give demos the morning able to meet with any of our current Connecticut of September 26. RK Kliebenstein or prospective members. Viva Las ctssa.org will give his presentation that after- Vegas, everyone. The Connecticut Self Storage Asso- noon. Anne Ballard will be returning Remember, the CSSA recently moved. ciation (CTSSA) is hosting its 2012 and Carlos Kaslow will discuss legal Call us at (949) 783-4130 or visit annual conference on October 10–11. issues. The expo hall will be open our website to confirm our contact There will be an opening reception during the day on the 27th. Contact information: www.californiaselfs- at the fabulous Max Fish from 6:00 the ASSA office for more details torage.org . Thank you again for your p.m.–7:30 p.m. on October 10. There about attending or booth informa- continued support. will be a full day of education on tion. You can also go to our website, October 11 at the Glastonbury Hilton www.arssa.org, for information and Garden Inn. With shopping and a registration forms. Colorado wide variety of restaurants and bars, Contact: 501-607-4775, info@arssa. Glastonbury is a fun location just org coloradossa.com outside Hartford. MASSA, MeSSA Colorado is hot, hot, hot this summer. and NHSSA members attend at the Hope you’re staying cool and that CTSSA member rate. Go to www. California your business is booming as the ctssa.org to register. housing market seems to be warming californiaselfstorage.org CTSSA is actively involved in up. lobbying on behalf of its members Our 10th annual conference returns Plans continue for the 9Cares and the Connecticut self storage to The Westin San Diego October collection drive this fall. We have industry. The legislative session 25–26. Our conference is gearing 26 facilities signed up to participate ended in May with a failure by our up to be another terrific event full and have had strong interest from legislators to act on many bills. Each of timely content that every oper- many more. Several owners plan to chamber was holding the other ator needs to know. Topics include match any donations they receive or chamber’s bills hostage. We had Internet marketing strategies, ADA they will discount their customer’s every reason to believe that our bill compliance, a real estate market next monthly rent if they make a was going to get through the process update and more. Registration will donation. This community service and we were very disappointed in the open soon, so book your flights early. project should be a huge success. If result. We will start again in January The CSSA is celebrating our 10th you haven’t yet signed up, contact 2013. This time the legislators are anniversary this year and we were [email protected] to enroll. reaching out to us to see what they recently voted Best State Trade Asso- can do to help. We’re expecting the Our new Membership Incentive ciation by Inside Self Storage. We are process will go more smoothly and Program offers savings for members commemorating this milestone by our lien law will be passed next year. who successfully recruit a new publishing a book of best practices— member and for non-members who If you are a facility owner in a book of know-how, knowledge and join COSSA. To learn more about Connecticut, remember that a can-do ideas from operators in Cali- how this works, contact cossa@q. strong membership results in a more fornia and industry vendors. The com. commanding presence at the State California Self Storage Association is Capitol. If you aren’t a member, join blessed with some of the best opera- Our fall meeting on October 17 will today so your voice is heard at the tors, the most experienced property again be held at the Park Hill Country Connecticut legislature. The CTSSA managers, the most knowledgeable Club, and will include Part II of our membership application is online experts in their fields. Let’s learn Manager Training Seminar. Also on at www.ctssa.org, or call the office from each other. Call our office today the agenda will be a discussion of at (860) 228-3624 and we’ll mail an to reserve your copy. high tech/social networking services, application to you. boat and RV storage opportunities, a Join the CSSA in Irvine on October 3 presentation on the state of the Colo- CTSSA members enjoy regular for our owners networking reception. rado self storage industry, a speaker educational meetings and networking Join the CSSA and our event host from the Small Business Owners’ luncheons, quarterly newsletter, Opentech Alliance for an evening Association, and a discussion on asset member discussion forums, library of of libations and learning. Visit our valuation. documents, website, subscription to website to register. Self Storage Now and additional bene- Contact [email protected] with any Have you registered for the SSA’s fits from SSA, including a subscrip- questions you might have or visit 2012 Fall Conference & Trade Show? tion to the SSA Globe. coloradossa.com to download an Don’t wait. The CSSA will be exhib- application for membership. See Across the Country, page 68

September 2012 SSA GLOBE PAGE 67 Across the Country, from page 67 Sunshine State. The measure, signed annotated guide to the new lien law is April 27 (formerly SB0646 / HB0715), available to SSA and FSSA members. If you would like to be added to the enables storage operators to utilize For more information and to order CTSSA legislative mailing list, or if cheaper and more effective notifica- the new publication, visit the FSSA you are interested in advertising on tion options, as opposed to certified online store under “Products” at our website or in the CTSSA news- mail, which has been required by www.floridassa.org. letter, Insights, send your request and law since 1979. If the some 2,600 self The FSSA offered a series of lunch- contact information including email storage properties utilize the new and-learns: Panama City, May 29 by address to CTSSA, 17 Rivendell Road, process, the industry could save more Nyle Wells with Storage Protection Marlborough, CT 06447-1260, (860) than $4 million annually, statewide. Auction Services; Gainesville, May 228-3624, (860) 228-1337 fax, or email Specifically, operators can now turn 31 by Jack Ballentine with Hammer [email protected]. to email (if the tenant provides an Down Auctions; Ft. Lauderdale, June email address) or verified mail (first- 5 by Cheli Rosa with Legacy Auction class mail with certificate of mailing Services; Melbourne, June 7 by Cheli Florida or certified mail). The email will Rosa, Legacy Auction Services; Sara- floridassa.org require a proof of delivery either by sota, June 12 by Jack Ballentine with reply from the sender or through an Hammer Down Auctions; Orlando, Registration is open for the FSSA e-verification service. The SSA and June 14 by Nyle Wells with Storage annual executive retreat October 5. the FSSA invested nearly $100,000 Protection Auction Services. It’s an opportunity you don’t want to support the legislative program, If you have not done so yet it’s time to miss. The FSSA is inviting 100 with representatives of both orga- to renew your membership for 2012 owners/developers of self storage to nizations testifying at hearings in with the Florida Self Storage Associa- come together and create a “think support of the bills during the 2011 tion. Everything we do at the asso- tank.” This is unlike any other event and 2012 legislative sessions. The ciation is for you, our members. We in the industry. Speakers will be bill also requires operators to ask if work diligently throughout the year from both inside and outside the self the occupant is active duty military, to bring you quality education, advo- storage industry, discussing their a provision that the SSA and FSSA cacy, networking opportunities, and successes, challenges, and creative felt protected both the business and industry information as we strive ideas. the soldier. An easy-to-understand Guest speakers include: Dale A. Brill, Ph.D. (Florida Chamber Founda- tion president); Paul Voss, Ph.D. (Arête Leadership Group CEO and Georgia State University professor); Karl Haas (Extra Space COO); Chris CTSSA ANNUAL Oakley (Federal Reserve Bank vice president); Brad Hunter (MetroStudy CONFERENCE chief economist). Location: Hilton Garden Inn, Glastonbury, CT Gaylord Palms Resort & Conven- tion Center, 6000 West Osceola Parkway, Kissimmee, FL 34746 (407) MAXIMIZING REVENUE! 586-2260. We will also be hosting October 11, 8:30 a.m. – 4:00 p.m. a Kure IT! Cancer Research Fund Raiser the evening prior on October RECEPTION AT MAX FISH 4 from 8:00pm–10:00pm. To register, October 10, 6:00 – 7:30 p.m. contact Robert Bret at rbret@floridassa.org, or visit our website: www. Sponsorships & Tabletops Available floridassa.org. Register online at www.CTSSA.org Florida Gov. Rick Scott has signed into law updates to the 33-year-old Self-Service Storage Act, capping a two-and-a-half year effort by the Self Storage Association (SSA) and CTSSA Connecticut Self the Florida Self Storage Association Storage Association (FSSA) to improve the regulations that govern the lien process in the

PAGE 68 SSA GLOBE September 2012 to add immediate value to you. We Also, the FSSA is an SSA-affiliated states that offering a tenant insur- look forward to the opportunity to state association, therefore all of our ance program is a win-win for storage continue to serve you in 2012. If you members are indirect members of the owners/operators and tenants alike; are not a member, please consider SSA. Benefits: $50 coupon for confer- and, utilization of tenant insurance to joining us. ences or publications, SSA Globe mitigate risk is a good business deci- magazine (value $96), special Indi- sion. On July 1, the Georgia Tenant The Florida Self Storage Association rect Member pricing on SSA confer- Limited License Insurance Law is a not-for-profit group of Florida ences and trade shows, access to (HB 463) went into effect, making self storage owners, operators, SSA’s free monthly webcasts, special the offering of a tenant insurance management personnel and vendors Indirect Member pricing on some of program an easier process in Georgia. with a common goal. The FSSA was SSA’s publications, access to SSA’s founded in 1999 by a small group Timothy Parnell joined Bader ODE•SSA program (Online Demand of operators in south Florida that Company in June 2010 after serving Estimator), access to the Certified Self quickly grew into a statewide orga- with the nation’s largest provider of Storage Managers (CSSM) program nization by 2001 with more than 100 health care benefits for more than online, and access to SSA’s Owner/ members. Today the FSSA boasts 20 years. As marketing director, Investor Course (only for Direct and a substantial 966 members with an Tim is responsible for the account Indirect Members of the SSA). annualized budget of more than managers, marketing support staff $250,000. Membership has its benefits. If you and the management of innovation have any questions, comments, or campaigns for Bader Company’s ever- “The mission of the Florida Self suggestions, please don’t hesitate to expanding product lines. Tim earned Storage Association is to ensure contact executive director Robert a bachelor of business administration the stability and growth of the Bret at: (877) 222-9441; rbret@flori- degree from Faulkner University in self storage industry by providing dassa.org. Visit our website at www. Montgomery, Alabama. a forum in which members may floridassa.org. increase knowledge through educa- The GASSA has two additional tional opportunities, exchange infor- educational seminars scheduled for mation and promote an established 2012. The next one is a management unified voice.” Georgia session on September 11—“2012: A Steady Climb to Improved Profits.” FSSA membership provides among gassa.org Our third and final seminar is on other things: educational programs The Georgia Self Storage Asso- October 9 on operations—“Where for owners and their management ciation (GASSA) meets on the Are You Now and How to Improve staff, an executive retreat designed to second Tuesday of each month for Your Year-End Results.” promote “out of the box” thinking for networking, luncheon, and board owners/developers while exchanging meeting. There is always a program, These educational sessions are for ideas and networking (value = price- often with many nationally recog- managers as well as owners. All semi- less), discounts on FSSA sponsored nized speakers. Members and non- nars will be held at The Vinings Club events, quarterly FSSA magazine, members are welcome. Membership Conference Center, 2859 Paces Ferry complimentary subscription to dues are $250 per calendar year Road, in Atlanta. Check-in is at 2:30 the Mini Storage Messenger, FSSA (January–December). Join the p.m. and classes are from 3:00pm to networking events with guest GASSA today. 6:00pm. To register, please RSVP to speakers, complimentary subscrip- executive director Chuck Manley at tion to Self Storage Now magazine, Luncheons are from 11:30 a.m. to 2:00 [email protected], phone (678) discounted advertising opportuni- p.m. at The Vinings Club, 2859 Paces 764-2006, or fax: (678) 264-0968. ties (print and website), leadership Ferry Road, in Atlanta. Please RSVP Visit our website for additional infor- and open lines of communication on to executive director Chuck Manley mation: www.gassa.org. issues affecting the industry, oppor- at [email protected], phone (678) tunities to increase knowledge of the 764-2006, or fax (678) 264-0968. industry through research, discus- The September 11 keynote speaker Idaho sion and exchange of information, an is Tim Parnell, marketing director, idssa.org FSSA attorney-created rental agree- Bader Company. His presentation ment and RV lease each available for will be “Risk Management in the For more information and to become purchase to members only, legislative Self Storage Industry: Using Tenant a member of the Idaho Self Storage initiative designed to save you money, Insurance to Minimize Risk and Association, please contact Richard and information pipeline for legisla- Adding to Your Bottom Line!” Tim Church or visit us online. tive and legal changes in the state. will review the feasibility of a tenant insurance program for storage owners/operators’ businesses. Tim See Across the Country, page 70

September 2012 SSA GLOBE PAGE 69 Across the Country, from page 69 in Wichita at the Crestview Country ciation offers. None of us is as strong Club November 14. If you have any alone, as we are collectively. suggestions or comments about Contact: Richard Church, (208) “KSSOA strives to provide high return what you’d like to see discussed 989-2960 on members’ dues investment on at this meeting, please contact any one of its single member bene- Larry Goldman or Shawn Herrick. fits. Thankfully, the 2012 legislative Topics are being planned now and initiative provided an exceptionally Illinois may include a profit center panel high return, and will for many years, ilministorage.org discussing issues like tenant insur- of financial commitment by our ance, eBay, box sales, truck leasing, If you would like information members, through lower postage etc. Also discussed will be bench- about membership in the Illinois costs, public notice costs, and other marks, software, property taxes and Self Storage Association, call (217) critical issues,” said Larry Goldman, of course an update on the new law. 528-5230 or email member@p-a-m- KSSOA president. s.com. The Kansas Self Storage Owners Visit our website for updated infor- Association’s mission is to provide mation as they become available at value and potential for growth by www.kssoa.org. Kansas working together in our regional trade organization. Be sure to take Contact: Shawn Herrick, (785) kssoa.org a moment to consider the many 286-1110, KSSOA, 7321 NW Roch- The KSSOA is looking forward to (and ever-increasing) services to the ester Road, Topeka, KS 66617 our fall luncheon that will be held storage industry that your trade asso- Louisiana ssala.org The date and place for the Louisiana Self Storage Association’s Fall Expo 2012 has been set and all roads lead to Baton Rouge. The Fall Expo 2012 will be at the Holiday Inn South on November 7. Information about special room rates and registration forms are available at our website: www.ssala.org. There are owners who do not believe in going these expos because they feel there is nothing new to gain by attending. I can say from personal experience that I have never attended an expo that I left without at least one nugget of information that I was able to incorporate into my operations and make money. By not attending, those owners are giving their competitors who do attend the competitive edge. And what better message can you send your managers than to let them know they are worth educating and developing into even better managers? Summer is done and now we settle into the normal day-to-day activity time of year. There is no better time of year than fall to take advantage of the cooler temperatures and work on the outside appearance of your facility. Not sure where to start?

PAGE 70 SSA GLOBE September 2012 Start with the front curb and work time than now to join. For more will realize a savings of $2,000/year. your way to the back of the property. details on how to become involved, We are also monitoring legislation Be honest in your assessment. There please contact Mark Adler at mark@ and proactively responding to any may not be money for all the repairs mainessa.com (207) 324-1644, or visit bills that affect our industry. that need to be done, but an honest mainessa.com. We also encourage If you have a facility in Massachu- look at problem areas will help everyone to become a fan of MeSSA setts, help MASSA save your busi- prioritize what should be addressed on Facebook. ness money. A strong membership first. If you see it, at least one of your results in a more commanding pres- customers has seen it, too. ence on Beacon Hill. If you aren’t a Lastly, for all of our south Louisiana Maryland member, join today so your voice is association members: now is the time The Maryland State Legislature held represented at the Massachusetts to make sure your disaster prepared- a special session to decide how to legislature. The MASSA member- ness plans are in place. Hurricane raise its taxes and try to come to ship application is online at www. models project a below average year some agreements on expanding maselfstorage.org, or call the office for hurricanes in 2012, but it only gambling by adding another location at (617) 600-4481 and we’ll mail an takes one to hit and your facility and as well as adding table games. They application to you. business could be changed forever. did agree to raise income and a few MASSA members enjoy educational Contact: Wanda Cox, (225) 774-2117 other taxes but couldn’t agree on the meetings and networking, quarterly and visit us at www.ssala.org. gambling. This will not be the end to newsletter, library of documents, Maryland’s fiscal condition. It was website, subscription to Self Storage just a side-step. The MDSSA board Now and additional benefits from Maine of directors along with their lobbyist SSA including a subscription to the mainessa.com continues to talk to the state sena- SSA Globe. tors and delegates about the overall Maine Self-Storage Association fiscal state of the state to determine The next big event for MASSA members: Did you know that you what solutions are being proposed. If members is the CTSSA annual can list your upcoming auctions or you are interested in getting involved conference where MASSA members other facility happenings on the event with the Maryland Self-Storage Asso- attend at the CTSSA member calendar at the MeSSA website? Take ciation, please contact any one of rate. The event features an opening advantage of this additional adver- the board members: president Todd reception at fabulous Max Fish at tising space to increase attendance Manganaro of ezStorage (tman- 6:00 p.m. on October 10 and a full at your next auction. [email protected]); vice presi- day of education on October 11, at dent Joe Wolinsky of Chesapeake the Glastonbury Hilton Garden Inn MeSSA’s last board meeting was a which is right next door to shopping lobster bake (the benefits of having Resources (jowolinsky@selfstorage- plus.com), and Nancy Gunning of and a diverse selection of restaurants. a board member with a son who is a There is a link to all of the informa- lobsterman). The board reflected on Chesapeake Resources; secretary Carol Shipley of CubeSmart (CShi- tion from our homepage at www. our recent conference and starting maselfstorage.org. planning for next year’s event. [email protected]); treasurer Richard Sellers of U-Store Manage- If you would like to be added to the Make sure to check mainessa.com or ment Corp. ([email protected]); MASSA mailing list, or if you are our Facebook page for more informa- and at-large member Jeff Kinder of interested in advertising on their tion on our upcoming fall meeting Advantage Self-Storage (jeff@advan- website or in the MASSA Advantage, and for other important updates. tagestorage.com). send your request and contact infor- The Connecticut Self Storage Asso- mation including email address to ciation has been gracious enough to MASSA, 17 Rivendell Road, Marlbor- extend their member rate to MeSSA Massachusetts ough, CT 06447-1260, (617) 600-4481, (860) 228-1337 fax, or email lbolduc@ members for their 2012 annual maselfstorage.org conference on October 10–11 in maselfstorage.org. Glastonbury, Connecticut. There The Massachusetts Self Storage Asso- will be an opening reception at the ciation (MASSA) is actively involved fabulous Max Fish on October 10 and in lobbying on behalf of its members Michigan a full day of education on October 11 and the Massachusetts self storage selfstoragemichigan.org at the Hilton Garden Inn. Register on industry. In 2012 we are pursuing their website: www.ctssa.org. changes to the lien laws to reduce The Self Storage Association of Mich- mailing and advertising costs. We igan’s 2012 annual conference will be MeSSA is always looking for new estimate that on average each facility members, and there is no better See Across the Country, page 72

September 2012 SSA GLOBE PAGE 71 Around, from page 71 newsletter. Cube ads for the news- We encourage you to join the Self letter will be $50 a month, with a Storage Association of Michigan held on October 24 in Lansing at the minimum six-month commitment. today and take advantage of the Best Western Plus Lansing Hotel. The Industry Insights newsletter is many benefits available. SSAM Attending the conference is a great sent out to all association members lobbies the Michigan legislature on way to network with fellow industry a minimum of twice per month. behalf of the industry concerning members and to obtain valuable Payment is due in advance. For more issues that are important to you and industry information. Mark your information, including ad require- your business. Your membership in calendar and check our website for ments, please contact Brandy Nelson SSAM allows you to take advantage additional details and registration at the association office: bnelson@ of special discounted rates on website information as it becomes available. mmhrvca.org. design and development, credit card processing, free listing on the SSAM SSAM is pleased to announce the Do you have a copy of the Self Storage website, and much more. SSAM has 2012–2013 board of directors: Jon Collections and Lien Sale Handbook? a professional management team to Hutto of Hutto Investments, Inc. This valuable resource will assist help answer your questions, or to (’14), Teresa Leonard of Northern Self operators in understanding national guide you to find the answers you Storage (’14), Chad Lundberg of The and state regulations. Please visit need. For membership information, Storage Group (’13), James Meredith www.selfstoragemichigan.org to please call (888) 308-7726, or visit the of U-Haul Company of West Mich- learn more about the handbook and SSAM website. igan (’13), and Maurice Pogoda of how you can order one today. This is Pogoda Companies (’14). Congratu- a must-have if you are in the industry. The new voice you hear when you lations to re-elected members Dan call the office these days belongs Have you changed your email address Morris of Chelsea Self Storage (’15), to Brandy Nelson, our new office or phone number? Have you had a and Kim Scott of Medallion Group administrative assistant. She is staff or contact change? Please keep (’15). excited about joining our association us in the loop so we can update our team. Welcome aboard, Brandy. SSAM is accepting cube-style adver- records. You and your staff wouldn’t tisements for the Industry Insights want to miss out on important SSAM wishes everyone a safe and industry news, would you? happy summer.

Wednesday, November 07, 2012 Holiday Inn South - Baton Rouge

Go to www.ssala.org for registration forms 9940 Airline Highway Baton Rouge, LA or call (225)774-2117 Call 225-924-7021 by 10/29/2012 for special room rates.

PAGE 72 SSA GLOBE September 2012 Donate a prize and receive recogni- Euster Morochnik P.C., and the ever- Mississippi tion at the event. popular roundtable sessions. msssoa.org Visit us at www.nv-ssa.org, email The agenda will have sessions of If you missed our annual conference [email protected] or call interest to owners, managers and and trade show this past August, not Valerie at (702) 952-2455 for more vendors. Learn about the latest to worry, we will have another around information. industry products and services. See the same time next year. Watch our what issues fellow owners and opera- website for details. tors are facing at their facilities. Join in the discussion about hot topics. Our organization is growing and we New Jersey If you’re a vendor to the industry, are happy to welcome new members. njssa.org consider securing a booth so you can Are you a self storage owner in reach out to potential customers and Mississippi? Do you serve the self Reminder: If you have not yet showcase your new offerings. storage industry with storage related renewed your NJSSA membership for products and services? Check out 2012, please take a moment to do so. There will be many opportunities for our new website at www.msssoa.org. If you have not joined the New Jersey networking and socializing. Help Self Storage Association, we want kick off the convention on Sunday, If you are interested in advertising you to be a member of our team. Join October 28 during the welcome your products or services on our today and take full advantage of all event featuring the band, The Carou- website, or would like to advertise the wonderful benefits our members sels. On Monday evening, visit the your storage location for sale, please enjoy, including advocacy, education vendor hall during the wine and contact Missy Hughes, execu- programs, networking, informative cheese reception. To register for the tive director, at (601) 248-5422 or meetings and publications. Join today. convention, visit www.ncssaonline. [email protected]. Also, please note that our address has org/convention. changed. Please mail all payments to: Nevada NJSSA 402 Main Street, Ste 100-317 If you are a self storage owner or Metuchen, NJ 08840. operator in North Carolina and have nv-ssa.org not yet joined the NCSSA, visit www. For more information regarding The Nevada Self Storage Association ncssaonline.org/member-benefits these items, membership questions, invites you to join us September 5–7 to see what you gain from being a or other information, please visit our for the 2012 SSA Fall Conference & member. website at www.njssa.org or contact Trade Show at Caesars Palace Las Trish Fratarcangelo at NJSSAEx- Contact: [email protected]; (919) Vegas. [email protected]. 459-2074 Visit our booth to meet and network with our board of directors. Ask them about membership benefits and see North Carolina Ohio how joining NVSSA can work for you. ncssaonline.org ohiossa.org Self storage owners, we invite you Registration has now opened for the to a free educational program on Register now for the Southeastern Self Storage Association of Ohio’s September 5 at 4:30 pm: “Winning Self Storage Convention & Trade 2012 annual convention. The conven- Storage Debt Options & Strategies,” a Show scheduled for October 28–30 tion is scheduled for October 19 at presentation by Jim Davies and Tom at the Holiday Inn in Wrights- the Ramada Plaza Hotel & Conven- Sherlock of Talonvest Capital. ville Beach. The location will allow attendees to learn and network, while tion Center in Columbus. Sponsor- Help us help you. We are hosting also taking advantage of a beautiful ship opportunities are going fast but our 3rd Annual Legislative Action setting. It’s the perfect blend of busi- are still available. This is the premier fundraiser immediately after the ness and pleasure. Please join the event for the SSA-OH and a chance educational program. Come join us NCSSA board and industry leaders for you to network with others in during the welcome reception on for a fun and educational three days your state, while gaining valuable September 5 at 6:00pm for a fabulous on the beach information. For more information silent auction. Our legislative efforts on the conference, and to register, The convention will feature a vendor on behalf of self storage operators please go to www.ohssa.org. helped us to pass the new Nevada hall, educational presentations by The Ohio Self Storage Associa- SB150 in 2011. There are still actions industry experts such as SSA presi- tion has a new website: ohiossa.org. that need to be taken. You can be a dent & CEO Mike Scanlon, and Scott Please visit this site for the latest part of legislative change in Nevada. Zucker with Weissmann Zucker information. See Around, page 74

September 2012 SSA GLOBE PAGE 73 Around, from page 73 tant industry issues. Such work in suggestions and recommendations Oregon will save members thousands on how we can better assist them. of dollars annually—much more than Your ideas, suggestions and recom- Oklahoma the membership dues would be to the mendations will go directly to the okssa.org new ORSSA. board of directors for consideration. The Oklahoma Self Storage Associa- Contact: Kimberly Cossar, (717) tion has formally affiliated with the 441-6044, kimberlycossar@ SSA and is actively recruiting new Pennsylvania wannerassoc.com members. paselfstorage.org Contact: Jared Jones, president, (918) Save this date: October 18 is the 948-3941, [email protected] PASSA annual meeting and confer- South Carolina ence at the Blue Bell Country Club scselfstorage.org in Blue Bell. Legislatively, the SCSSA has been Oregon Did you know that by being a especially busy with drafting new lien orssa.org member of PASSA, one of your laws, updating our rental agreement benefits includes free attendance (offered to members of the SCSSA The SSA has worked cooperatively at the national Self Storage Asso- free of charge), and working with our with Oregon owner/operators ciation’s Online University monthly state legislature to get the ball rolling. and vendors in forming an SSA- live webcasts? You are considered an State lien law updates are underway, managed “charter association” in affiliate member of the SSA. Please and the SCSSA announced that Oregon, the newly formed Oregon watch for blast emails as we will we have sought out and have been Self Storage Association (ORSSA). continue to update you each month awarded $15,000 in financial support The Oregon Self Storage Associa- on the webcast topics and registra- from the SSA Legislative Fund. This tion will help influence important tion information. is a huge success for our association legislation affecting self storage, and for our industry statewide. This such as updating and streamlining As we continue to grow as an orga- award is only a small indication of of the Oregon state lien law, as well nization, we look to our members the massive effort underway in South as key deliberations on other impor- to give us new ideas and to make

Members Educational Meeting SSA 2012 Fall Conference Caesars Palace in Las Vegas Wednesday September 5, 2012 4:30 pm Presenters: Jim Davies and Eric Snyder,

Help us Help YOU! Be a part of our 3rd Annual Legislative Action Fundraiser!

NVSSA is hosting a Silent Auction during the welcome reception Wednesday September 5, 2012

Our legislative efforts on behalf of members led to positive changes in Nevada Lien Laws in 2011. Help us continue to protect storage owners/operators in Nevada! Donate a Silent Auction item and receive recogni- tion at the event! Call Valerie for more information at 702-952-2455 or email [email protected].

Fabulous Silent Auction Items Donated by: AJS Management Corporation Storage Depot Storage One Ojai Oil Company/Golden State Self Storage National Self Storage Alliance Best Storage Henderson MSA Auction Company Chateau Products MiniCo ...And more!

PAGE 74 SSA GLOBE September 2012 Carolina to reform the laws affecting storage owner/operators and contact the association at UTSSAEx- self storage in a major effort to bring industry vendors to check us out [email protected]. them, and the industry, into the 21st and see why our members are raving century. about our networking opportunities, the guest speakers and valuable We have also been hard at work to Vermont information available not only at our update the SCSSA website and the quarterly luncheons but also through The Vermont Self Storage Associa- way we manage your association our e-blasts, newsletters and website. tion will hold its first annual confer- using that website and the software ence on October 10 at the Holiday in it. It has been our goal from the We are working hard on the TNSSA’s Inn in Rutland from 10:00 am to 3:30 start to run the association with an quarterly newsletter to make sure it pm. If you have suggestions for topics absolute minimum overhead so that contains industry news specific to or workshops, please email VTSSA funds could go toward offering free our state that interests you. If you executive director Trish Fratarcan- educational lunches, trade shows would like to receive a copy of the gelo at VTSSAExecDir@selfstorage. and many of the other value adding newsletter by email you may register org. benefits that we are proud to offer. at www.tnssa.net. If you are inter- Please visit us online and check out ested in contributing articles to The Self Storage Association (SSA) our auctions posting, job postings our newsletter, or if you would like will provide management services and other tools offered free of charge. to advertise within the newsletter, to the Vermont Self Storage Asso- please contact Jennifer Howell at ciation in 2012 and 2013. Under the If you are interested in attending [email protected] agreement, the SSA will provide our meetings, getting up-to-date on or Melissa Roberts at melissa2911@ day-to-day association manage- these or our many other efforts or if gmail.com. ment, meeting planning, educational you have a way to help our industry programming, quarterly newsletter, through your participation, please For more information about the website maintenance, lobbying activi- contact us. Membership is easy and Tennessee Self Storage Association ties, membership relations/reten- the benefits are great. please visit us at www.tnssa.net. tion/recruitment, board elections, Next meeting: Come and enjoy the accounting and budgeting services. great networking and delicious food Earlier this year the SSA established at our SCSSA summer meeting Utah a new association management division in order to provide third-party in Greenville on July 12, noon to The Utah Self Storage Association management services to state associ- 4:00pm. Attendance is free and the will hold an organizational meeting ations looking for support in admin- food is great, but an RSVP is helpful. on September 20 at the Hilton Salt istering their organizations. Details: www.scselfstorage.org/news- Lake City Airport from 10:00 am to andevents.html. 2:30 pm. Please visit www.selfstorage.org for information on becoming a member Contact: (843) 562-6736, president@ The Self Storage Association (SSA) of the VTSSA or contact the associa- SCSelfStorage.org will provide management services tion at VTSSAExecDir@selfstorage. to the Utah Self Storage Association org. in 2012–2013. Under the agreement, Tennessee the SSA will provide day-to-day tnssa.net association management, meeting planning, educational programming, Virginia The Tennessee Self Storage Asso- quarterly newsletter, website mainte- The Virginia Self Storage Association ciation is getting ready to meet nance, lobbying activities, member- in Nashville for our November continues to monitor the Virginia ship relations/retention/recruitment, state legislature for any legislation luncheon. Hurry and pre-register board elections, accounting and for the luncheon and receive your that may affect self storage opera- budgeting services. Earlier this year tors. Our lobbyist alerts us to any discounted price. Don’t forget that the SSA established a new associa- each new member that you refer issue in Richmond on which the tion management division in order VASSA needs to act. In the past to the TNSSA can earn you a free to provide third-party management luncheon admission. For additional we have joined together to alter or services to state associations looking defeat bills before they passed. We information visit www.tnssa.net. for support in administering their must keep our membership strong As TNSSA continues providing organizations. in numbers and diverse throughout valuable resources and networking Please visit www.selfstorage.org, the state, so that we can contact opportunities, our membership Affiliated States, for information on state representatives as needed. continues to grow. We invite all becoming a member of the UTSSA or See Around, page 76

September 2012 SSA GLOBE PAGE 75 Around, from page 76 and the CSSA operators certification Wisconsin course (Black Knight Inn, 2992 50th wiselfstorage.org Avenue, Red Deer, Alberta) The VASSA needs your support by way of both dues to help support our The WSSA represents more than 200 Contact: 888-898-8538, [email protected] legislative watch and by way of your self storage operators in Wisconsin, involvement in both the state and and our membership continues national political arena. Even if you to grow. Join us in protecting and Japan choose not to be a member, please enhancing the self storage industry keep your name and address current in Wisconsin. Japan Self Storage Association with us to receive any emergency Just a few benefits of membership japanssa.org alerts and our annual membership include your storage location listed information. For more information on how to on the website for potential storage become a member of the Japan Self searches, numerous guidance and If you would like more information Storage Association, please contact: legal documents, “ask the board” concerning the Virginia Self Storage Katsumi Watanabe at info@japanssa. questions via the website, discounted Association or want to get involved, org. contact any of the following: Bruce property insurance, a comprehensive Jennings of Fairfax City Self Storage lease designed specifically for self Rental Storage Association of Japan ([email protected]), John Aspin- storage in Wisconsin, and more. wall of Jackrabbit Self Storage The Rental Storage Association Mark your calendar for our October ([email protected]), Eric Miller (RSA) held its annual meeting for all 12 conference and trade show in the of Atlantic Self Storage (ericmiller@ members at KKR Hotel, Tokyo, Japan Wisconsin Dells. atlanticstor.com), Richard Sellers of on June 26, 2012. U-Store Mgmt. Corp (rsellers@u- Contact: (262) 786-3960 The event opened with greetings store.com), Mac Walker of CW by our chairman, Michinobu Tada, Investments ([email protected]), followed by our guest speaker, Junichi Carolyn Winks of Staples Mill Mini Australasia Imamoto, from the Ministry of Land, Storage (Carolyn-winks@comcast. selfstorage.com.au Infrastructure, Transportation and net), or Gordon Bowers of Gordon M Tourism. There were 38 people in Bowers Company (gordonbowers@ The Self Storage Association of attendance (26 members and 13 verizon.net). Australasia will be in attendance guests and media reporters). We at the SSA 2012 Fall Conference also had a presentation of “The Self & Trade Show at Caesars Palace in Storage Industry Study of Japan” by Washington Las Vegas, Nevada. We will share Yano Research Institute Ltd., which is with our American counterparts wa-ssa.org the largest market research company the results of our August conference. in Japan. WA-SSA continues to work for its If you would like to become a membership year-round, not just member of the Self Storage Asso- For more information or to become during the annual conference in ciation of Australasia, please contact a member of the Rental Storage the spring. Our lobbyists monitor Luisa Natoli at Luisa_natoli@selfs- Association of Japan, please contact activity in Olympia whenever the torage.com.au, or visit our website: Tatsuya Saji at [email protected]. legislature is in session, and they www.selfstorage.com.au. keep their eyes and ears open even when it isn’t. The board continues Latin America to meet and discuss industry issues Canada laselfstorage.org and ways to improve service to our members. We sincerely appreciate cssa.ca LASSA is a diversified group of indi- feedback to give us direction in how September 5–7: Canadian VIP viduals, all involved in the self storage best to serve our members. networking reception, Canadian industry in one way or another. We topic roundtables and the CSSA are owners and investors and vendors. Membership in the Washington Self annual general meeting, to be held We are from small companies and Storage Association is a nominal cost at the SSA 2012 Fall Conference & large corporations. And we are from but a tremendous resource for those Trade Show (Caesar’s Palace, Las different Latin American countries. who own and/or operate self storage Vegas, Nevada) But we all have a common objective, in Washington. and that is to improve the self storage October 17–19: CSSA 7th annual industry as a whole throughout Alberta conference and trade show, Mexico and Latin America. v

PAGE 76 SSA GLOBE September 2012 Does Lack of Funding Have Your Renovation or Conversion at a Standstill?

Thousands of self storage facilities are in need of renovation in order to remain competitive, not to mention the stalled conversions and expansions that remain merely an architect’s rendering. For many developers, the unavailability of upfront renovation funds has been a roadblock...until now.

Janus International has aligned with Self Storage Equipment Financing, a firm focused solely on providing financing terms for removable storage equipment such as doors, partitions, and even relocatable storage buildings. With attractive terms and interest rates, facility owners and developers can move forward with renovation and expansion plans that will generate greater rental revenue as well as increase the property value.

Start impacting your future today. Contact us at [email protected] or scan the code below to view complete details on equipment financing.

www.janusintl.com www.storageequipmentfinancing.com D&H12_SSA Globe_Don't Worry.pdf 1 2/6/12 10:51 PM

Annotated State Lien Laws

California • Colorado • Florida • Georgia Illinois Indiana • Louisiana • Maryland Massachusetts • Michigan Missouri New Jersey • New York • North Carolina Ohio • Pennsylvania • South Carolina Tennessee • Utah • Virginia Washington • Wisconsin Additional states coming – watch the website! The Lien Laws are broken down by section with a Conclusion, Lien Sale Checklist and Notice of Lien Letter Extensive comments provided by the Self Storage Legal Network attorneys, D. Carlos Kaslow and Scott Zucker

Order your copies today www.selfstorage.org Member price - $25 each Affiliate Members: $30 Not-Yet-Members: $35

Bulk order pricing available. For more details, call the SSA 703.575.8000

PAGE 78 SSA GLOBE September 2012 aLOnves closingT storage loans nationwide…T

Thanks to the storage owners who entrusted Talonvest with their business this year. By hiring the leading self storage capital advisor, they got peace of mind. Talonvest was the smart choice…over $3 billion of self storage debt/equity closed and capital relationships built over 70 collective years. Discover the difference... Call Talonvest Capital for your next loan!

Sample closings over the past 12 months…

Staten ISland, nY deStIn, Fl ChICago, Il hIlton head, SC San JaCInto, Ca 38,400 sf 98,200 sf 85,100 sf 139,200 sf 119,600 sf

pataSkala, oh Boulder, Co eaSt palo alto, Ca Charlotte, nC oak park, mI 37,000 sf 115,200 sf 49,700 sf 47,100 sf 83,900 sf

alpharetta, ga FarmIngton hIllS, mI Stanhope, nJ deS plaIneS, Il daphne, al 82,000 sf 86,700 sf 49,900 sf 57,300 sf 68,300 sf

phIladelphIa, pa orland park, Il WeSthaven, Ct kentFIeld, Ca ClInton tWnShp, mI 103,000 sf 110,000 sf 93,100 sf 45,000 sf 60,300 sf

glendale, Ca ann arBor, mI SummervIlle, SC ChICago, Il lICkIng CntY, oh 53,000 sf 113,600 sf 65,200 sf 125,800 sf 60,300 sf

jiM davies eric snyder TOM sHerLOcK 714.556.5083 | Lic. #00822106 714.556.5086 | Lic. #01202087 714.556.5085 | Lic. #01269855 [email protected] [email protected] [email protected] www.talonvest.com CA DRE corp license #: 01885343

Talonvest Tombstone Ad_July 2012.indd 1 7/16/12 4:26 PM ARE YOU PLANNING ON HIRING THIS YEAR?

If the answer is yes, you need to know about the self storage pre-employment testing and assessment service— created exclusively for the self storage industry!

HIRE THE RIGHT PEOPLE… KEEP THE RIGHT PEOPLE…

SSA FACILITY MANAGER APTITUDE eTEST eTest is a web-based screening program that provides self behavior. Better hires result in reduced turnover and improved storage owner-operators or hiring managers with real-time productivity by putting the right person in the right job. pre-employment testing and assessment services. Our test has SSA’s eTest requires no setup or licensing fees so administration been specially customized for evaluating potential self storage is straightforward and easy to use. Each customized facility facility managers. manager eTest is $75. When you buy an eTest, you also have The SSA eTest will provide a fast, reliable and cost-effective the option to add a Developmental Report (free), a Sales Report means of measuring common-sense traits linked to job ($25 each) or a Leadership Report ($25 each).

How Does SSA’s “eTest” Work? ➤ Complete one-time account registration at ➤ Test takes approximately 20 to 30 minutes to complete http://www.etest.net/signupSSA.asp ➤ Test is scored immediately ➤ On the sign up page (the page the above link takes you to), scroll ➤ Results are sent real-time via email to owner-operator/hiring down and fill out the form then click the “Submit” button manager to be utilized for more focused and effective interviews ➤ You will receive an email within one business day with your log-in ➤ Feedback comes as an Interview Guide which consists of: information, instructions and site link ➤ Narrative description ➤ Set up your test by going to www.etest.net, clicking on the “Client Log In” button, and entering your login information ➤ Interview questions to address extremes in responses ➤ Candidate takes test in browser at any location (preferably ➤ Actual scores which include a “good/bad” fit Facility Manager proctored) scale

To find out more or to sign up today, go to www.selfstorage.org Janus Announces New Partnership

Janus International Corporation announced a strategic business alliance with Self Storage Equipment Financing, an Atlanta, Georgia-based company specializing in the ARE YOU PLANNING ON HIRING THIS YEAR? financing of removable storage equipment such as doors Virginia Self Storage Facility Sold and hallway partitions. If the answer is yes, you need to know about Americana Self Storage in Chantilly, Virginia, was recently “We see aligning with Janus International as a win-win for sold. The facility included three two-story buildings and the self storage pre-employment testing and owners and developers who need new storage materials a rental office. It included approximately 870 units, RV to remain competitive, but need a resourceful method of assessment service— created exclusively for parking spaces and 72,000 rentable square feet, and was financing,” said Self Storage Equipment Financing prin- at 90-percent occupancy for years. It has tremendous cipal David Dixon. the self storage industry! visibility on Lee Road, directly across from many national retail stores. As a leading supplier of roll up doors and self storage building components, Janus vice president of sales Ramey The facility will undergo upgrades and renovations and be Jackson is optimistic about the alliance. rebranded Smart Stop Self Storage. John Barry of Invest- HIRE THE RIGHT PEOPLE… ment Real Estate, LLC, represented both the buyer and “By offering our customers a new method of financing seller in the transaction. their doors and components, we foresee a benefit to the self storage business across the board,” said Jackson. “The Investment Real Estate provides self storage brokerage, easier it is for storage owners and developers to build, the KEEP THE RIGHT PEOPLE… construction, feasibility and consulting services in the greater the impact on the entire industry.” Northeastern and Mid-Atlantic states. Visit irellc.com to view current properties for sale. (Note: For more on the buyer, see below.) Pogoda Companies Buys Michigan SSA FACILITY MANAGER APTITUDE eTEST Facility Pogoda Companies purchased New-West Mini Storage on Newburgh Road in Westland, Michigan. The bank-owned eTest is a web-based screening program that provides self behavior. Better hires result in reduced turnover and improved property was bought for $1.6 million. storage owner-operators or hiring managers with real-time productivity by putting the right person in the right job. pre-employment testing and assessment services. Our test has SSA’s eTest requires no setup or licensing fees so administration The facility will be converted into Pogoda’s flagship brand been specially customized for evaluating potential self storage and will be called National Storage Centers – Westland is straightforward and easy to use. Each customized facility Strategic Storage Trust Acquires Virginia facility managers. manager eTest is $75. When you buy an eTest, you also have on Newburgh Road. The property consists of eight buildings with 378 units totaling 52,350 square feet of rentable The SSA eTest will provide a fast, reliable and cost-effective the option to add a Developmental Report (free), a Sales Report Facility storage space. These numbers add to Pogoda’s almost 3 means of measuring common-sense traits linked to job ($25 each) or a Leadership Report ($25 each). Strategic Storage Trust, Inc. (SSTI), announced the million rentable square feet of storage space. purchase of an 870-unit self storage property in Chan- “We see this acquisition as an excellent opportunity to tilly, Virginia, for approximately $7.3 million. SSTI’s self carry on our practice of buying strategically located prop- storage portfolio in Virginia includes five facilities totaling erties that can benefit from our professional management approximately 3,320 units. The new site will be rebranded How Does SSA’s “eTest” Work? solutions,” said president Maurice Pogoda. under the SmartStop Self Storage trade name. ➤ Complete one-time account registration at ➤ Test takes approximately 20 to 30 minutes to complete http://www.etest.net/signupSSA.asp “The Chantilly property is a prime asset, as it is in close ➤ Test is scored immediately Two Self Storage Facilities Sold in ➤ On the sign up page (the page the above link takes you to), scroll proximity to our nation’s capital,” said H. Michael Schwartz, ➤ Results are sent real-time via email to owner-operator/hiring down and fill out the form then click the “Submit” button SSTI’s chairman and CEO. “The government influence Maryland manager to be utilized for more focused and effective interviews adds to the stability of the local economy and offers an ➤ You will receive an email within one business day with your log-in Two Extra Space facilities in Hagerstown, Maryland, ➤ Feedback comes as an Interview Guide which consists of: increase in job growth, which ultimately promotes resi- information, instructions and site link dential moving/self storage transactions.” recently sold at a public auction. John Barry from Invest- ➤ Narrative description ➤ Set up your test by going to www.etest.net, clicking on the “Client ment Real Estate, LLC, represented the buyer on both Log In” button, and entering your login information ➤ Interview questions to address extremes in responses The property, which is 90-percent occupied, is located at transactions. The facility included 566 units, 126 RV 14518 Lee Road in Chantilly. Built in 1985, the approxi- parking spaces and a total of 78,365 SF, while the second ➤ Candidate takes test in browser at any location (preferably ➤ Actual scores which include a “good/bad” fit Facility Manager mately 3.3-acre facility consists of three buildings with a proctored) scale facility located on Cole Road included 575 units, 14 RV retail office and approximately 83,700 net rentable square parking spaces and 66,835 SF. These two large facilities feet. The property offers both interior and exterior drive- will be rebranded and will operate as Valley Storage Co. up accessible units. See Around, page 82 To find out more or to sign up today, go to www.selfstorage.org

September 2012 SSA GLOBE PAGE 81 Around, from page 81 “We have worked very closely with Platinum over the past few months to better understand their business and identify areas where we can provide added value to their opera- Storage Asset Management Partners With tions,” said Robert A. Chiti, OpenTech president and CEO. PASSA

Storage Asset Management, Inc. (SAM) partnered with Amazing Spaces Aids Recycling in Texas the Pennsylvania Self Storage Association (PASSA) Amazing Spaces Storage Centers, which offers self storage recently to hold a training session for self storage property in Houston, Spring and The Woodlands, Texas, is teaming managers. The training focused on sales and marketing up with GREENspot DROPoff to provide Houstonians skills as well as tips, tools and tactics that can be utilized in with a free, convenient and responsible way to recycle all self storage markets. The training session was attended their e-waste at four Amazing Spaces storage locations. by 43 self storage professionals. “It’s really fantastic to see Amazing Spaces take charge in “We found many topics of discussion to be valuable for diverting electronic waste that typically ends up in our competing in today’s competitive environment,” said Jason landfills,” said Mike Wachtel, president of GREENspot Kolivoski, director of operations for StorageWorks. “Our DROPoff. team was able to take away new and fresh ideas that we have already begun to implement at our stores.” “Their commitment to preserving the quality of our environment certainly raises the bar for the rest of the industry.” Fox Joins Storage Treasures Team For more information on what items are recyclable and where to drop them off, visit amazingspaces.net or StorageTreasures.com, a website for self storage auction greenspotdropoff.org. hunters, has added Rebecca Fox to its list of expert contributors. Fox is best known for being an expert storage auction and estate sale buyer who sells items primarily U-Haul Partners With Four Facilities through yard sales. One of her recent articles was called “Ten Tips to Make Your Garage Sale Glorious.” “We’re really looking to help our members complete the cycle after they buy a storage unit, and helping them understand how to stage and promote a successful yard sale is a key part of that path to profitability,” said Stor- ageTreasures.com president and founder Lance Watkins. “Our job isn’t done until our members are making a profit on the items they buy.” U-Haul recently announced that the following storage businesses will now be renting its trucks and trailers at Visit StorageTreasures.com or call 800-213-4183 for more their facilities: Casino Center Mini Storage in Robinson- information. ville, Mississippi; U Stor It, owned by Darlene Kempf, in Lexington, Kentucky; Super Storage, owned by Kalpesh Platinum Storage Group Selects and Mahesh Patel, in Jamestown, North Dakota; and Jus INSOMNIAC 10 Time, owned by Michelle Eperjesi, in Enid, Oklahoma. OpenTech Alliance, Inc., announced that it will handle all California Facility Sells for $950,000 of the incoming facility calls for Platinum Storage Group, which operates under the Storage Direct brand. Platinum Bobby Loeffler and Tyler Skelly, self storage specialists Storage Group is a privately-held real estate company with The Loeffler Self-Storage Group (“LS-SG”), repre- headquartered in Laguna Hills, California. Founded by sented the seller, Mr. Vern Schafer, in the sale of Garden Skip Elefante in 1997, the company operates 94 self storage Highway Mini-Storage in Yuma, California. facilities across 16 states. The 45,430-square-foot facility sold for $950,000 to YC “We recognize the results publicly traded REITs are expe- Investors 57 LLC, also represented by Loeffler & Skelly. The riencing by having every call answered by a centralized property consists of 419 storage units and 20 open parking group of professionals, so we felt partnering with Open- stalls. The average unit size is more than 103 square feet. Tech would be a perfect way for us to standardize the The property features metal construction and sits on 2.72 customer experience and improve efficiency at each site,” acres. The buyer plans to update the facility and hold the Elefante said. property for investment purposes.

See Around, page 84

PAGE 82 SSA GLOBE September 2012 www.charitystorage.org

Special Thanks to our Founding Sponsors!

Your leadership & dedication make a difference for our communities!

Partnered with

Come see us at booth 525 Join these industry leaders in their support! Around, from page 82 Amsdell Acquires Five Properties in The Self Storage Cincinnati Area The Amsdell family of companies purchased five self Association Foundation storage properties in the greater Cincinnati area. The new facilities are operated by Compass Self Storage, LLC, and thanks the represent a total of 308,365 net rentable square feet. Amsdell also has several existing locations throughout Florida, Michigan, Ohio and Pennsylvania. The facilities sponsors/advertisers of offer drive up access, indoor storage, as well as boxes and a full line of packing supplies to help customers with all the SSA Globe magazine. of their moving and storing needs. “We are thrilled to expand our service to the greater Cincinnati market and to offer quality self storage and Your target market is reading moving solutions to our customers,” said president Todd Amsdell. “We plan to continue to expand our footprint to additional markets and look forward to furthering the this magazine. Is your ad growth of the Compass brand.”

here for them to see? Storage Pros Management Promotes Price

Storage Pros Management LLC recently announced the promotion of John D. Price III to executive vice president and chief financial officer, Reserve your ad with expanded responsibility for the full breadth of company operations space now! and performance. Previously, as SVP and CFO, Price Contact John Price led the improvement of numerous Tom Comi aspects of the company’s performance, instituted enhanced processes and controls, and built a scalable 703-406-6148 solution that facilitated in excess of 100-percent managed [email protected] property growth since joining the company one year ago. His focus on revenue management and cost containment has materially benefitted the managed property portfolio. “John’s contributions to building a strong financial infrastructure, coupled with his focus on cross-functional accountability and improvements, make his promotion a logical next step in SPM’s evolution,” said David M. Leven- feld, president and CEO. “I am confident that the company, its clients and its investors will benefit from John’s broad- ened focus.” v

If you have company news to report about a new hire, acquisition or client, send it to Tom Comi at [email protected].

PAGE 84 SSA GLOBE September 2012 The Self Storage Association thanks this month’s sponsors for advertising in the SSA Globe. Company Phone Website Page All From 1 Supply 877-256-3991 AllFrom1Supply.com 88 Ameristar Fence 800-321-8724 ameristarfence.com 51 Argus 800-55-STORE argus-selfstorage.com 28 Bader Company 888-223-3726 baderco.com 13 CDS Moving Equipment 800-225-3659 cds-usa.com 22 Centershift 877-927-4438 centershift.com 41 Charity Storage 949-748-5923 charitystorage.org 83 Chateau 800-833-9296 chateauproducts.com 45 CubeSmart 877-244-8799 cubesmart.com/management 23 CubeSmart 877-264-9749 cubesmart.com/networkpartners 42 Deans & Homer 800-847-9999 self-storage-insurance.com 78 District Manager 972-896-1170 district-manager.com 63 Domico 800-688-6181 domico.com 11 Extra Space Storage 866-447-6522 extraspacemanagementplus.com 39 Great American Insurance Group 317-808-7302 GreatAmericanInsuranceGroup.com 19 Janus International 866-562-2580 janusintl.com 77 Kiwi Construction 877-465-4942 kiwiconstruction.com 36 Mako Steel 800-383-4932 makosteel.com 29 Marcus & Millichap 303-328-2050 marcusmillichap.com 12 Miller Building Systems 800-323-6464 millerbldgs.com 10 MiniCo Insurance Agency, LLC 800-447-8383 minico.com 17 On the Move 800-645-9949 onthemovetrucks.com 26 On the Move Insurance Agency 800-645-9949 GetSecureLease.com 43 Open Tech Alliance 602-749-9370 opentechalliance.com 21 PayPros 800-513-2579 paypros.com 33 Phone Smart 866-639-1715 phone-smart.info 18 SBOA Tenant Insurance 800-780-1965 sboati.com 27 Self Storage Manager 800-469-1740 selfstoragemanager.com 53 Sentinel Systems Corporation 800-456-9955 sentinelsystems.com 15 SiteLink 919-865-0789 sitelink.com 2 SSG Development Group 617-938-6494 ssgdevelopment.com 40 Steel Systems 800-345-6843 steelsys.com 46 Storage Treasures Inc. 800-213-4183 storagetreasures.com 25 Storage Battles 855-786-9277 storagebattles.com 87 Syrasoft 800-817-7706 syrasoft.com 5 Talonvest 714-556-5083 talonvest.com 79 Therma-Stor LLC/Quest Protect 866-933-7486 questprotect.com 32 U-Haul 800-528-0361 uhaul.com/dealer 18 Uncle Bob's Management 877-270-4665 unclebobsmanagement.com 37 Universal Storage Containers 800-385-0755 universalstoragecontainers.com 7

Sponsors of the SSA Globe magazine help reduce the annual cost of producing and distributing important information to SSA members. As the only nonprofit magazine in the industry, all revenues generated by the SSA Globe, or any other SSA events or products, are recycled into programs that benefit the industry, and in particular, the SSA membership. Published SSA Globe advertising rates are the discounted rates for vendor members and are nonnegotiable, as all vendor members are treated equitably. The SSA offers this directory as a free service to our advertisers and readers and cannot be accountable for omissions or errors.

September 2012 SSA GLOBE PAGE 85 DATA DEPOT The SSA often surveys self storage owner/operators—members and nonmembers. Here is a sample of the latest survey. For more information about self storage data or to participate in one of our surveys, go to www.selfstorage.org.

This Month’s Topic: Lien Sales The SSA recently surveyed 400 self storage owner/operators. The survey consisted of questions pertaining to lien sales. Below is a portion of what the survey found.

During the lien sale process, how often are your certified mail (or registered mail) notices to nonpaying tenants 30.3% 30.0% returned unsigned? 20.5%

10.8% 8.4%

Very Often Somewhat Rarely Never Not Sure Often

How often do you find a piece 64.0% of equipment (or a tool) that you notice is leased from a third party in a unit that is being put up for a lien sale auction?

22.3%

11.4% 0.5% 1.8%

Very Often Somewhat Rarely Never Not Sure Often

PAGE 86 SSA GLOBE September 2012 ARE YOU FIGHTING THE STORAGE AUcTION BATTLES?

MAXIMIZE YOUR EFFORTS WITH

ONLINE SELF-STORAGE AUCTIONS

BUYER’S ADVANTAGES SELLER’S ADVANTAGES • Easy to use web site • more bidders from further away • Bid at your convenience/leisure • maximize revenue with more bidders • No wasted travel time • Easy to use web site • Bid on units further from you • #800 customer service • No time away from work or family • No crowds at facility • Easy payment process • Easy payment process • No crowds or traffic to deal with • managers time not wasted

OvER 2 MIllIOn STORAgE UnITS ARE AUcTIOnEd OFF EAcH YEAR. REgISTER nOW: www.STORAGEBATTLES.cOm FAcEbOOk.cOM/STORAgEbATTlES

WWW.STORAGEBATTLES.COm 1-855-786-9277 2660 E Mohawk lane, Phoenix, AZ 85050 1901 North Beauregard Street Suite 450 Alexandria, VA 22311

Meet us at the SSA Fall Conference & Trade Show September 5–7, 2012 Booth # 303

Call Toll Free: 877-256-3991 or Visit Us Online: www.AllFrom1Supply.com