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www.ClarionLBV.com WELCOME Welcome to the Clarion Inn Lake Buena Vista, your home away from home. It is a privilege to have you as our guest. We hope our accommodations and service exceed your expectations. This directory provides detailed information about services available at your hotel. Turn to channel 2-1 on the TV for a guided tour of these services. Should you require service or have additional questions, please dial “0” on the in- room telephone and our staff will assist you. Clarion Inn at Lake Buena Vista, a Rosen Hotel, and the staff are here to make sure your stay is memorable, so please contact us any time. Next time you travel to the Central Florida area, we hope you choose the Clarion Inn at Lake Buena Vista. Sincerely, Robert Coletti General Manager This Fine Hotel is Owned and Managed by Please call front desk for translations. GUEST SERVICES Clarion Inn DOMESTIC AIRLINES Lake Buena Vista, A Rosen Hotel AirTran Airways .......................(866) 247-2428 Jet Blue Airways .......................(800) 538-2583 8442 Palm Parkway, Lake Buena Vista, FL 32836 Alaska Airlines ...........................(800) 654-5669 Spirit Airlines .............................(801) 401-2222 407-996-7300 Allegiant Air ................................(702) 505-8888 Southwest Airlines .................(800) 435-9792 Dial toll-free 1-800-999-7300 American Airlines ...................(800) 433-7300 United Airlines ..........................(800) 864-8331 to make reservations Delta Airlines .............................(800) 455-2720 www.ClarionLBV.com INTERNATIONAL AIRLINES Aer Lingus ...................................(516) 622-4022 KLM ................................................(866) 434-0320 Air Canada..................................(888) 247-2262 Korean Airlines .........................(800) 438-5000 Air New Zealand ....................(800) 262-1234 Lufthansa ......................................(800) 645-3880 British Airways ..........................(800) 247-9297 Qantas ...........................................(800) 227-4500 Cathay Pacific Airways .........(800) 233-2742 Singapore Airlines ...................(800) 742-3333 Emirates .......................................(800) 777-3999 SAS .................................................(800) 221-2350 Japan Airlines .............................(800) 525-3663 Virgin Atlantic Airways .........(800) 862-8621 ATM MACHINE Located in the lobby by the front desk. Local charges and additional bank charges may apply. ATTRACTION TICKETS Extension 1047020 Our Guest Service/Attractions Desk is located in the main lobby to assist with attraction tickets, car rental, restaurant reservations, transportation, and shuttle service. BABYSITTING Contact Guest Services/Attractions Desk for assistance. Local area service providers available. BANQUETS See Meeting Space. BELL CARTS Press “0” for guest contact assistance. GUEST SERVICES BUSINESS CENTER Extension 1047016 Operating Hours: 7:00 a.m. - 11:00 p.m. The Business Center handles guest mail, faxes, receiving, storing packages, and copying. Guest printing (including airline boarding passes) should be done at the internet kiosk in the lobby; the Business center will only handle printing when the kiosk is not working. Please be advised there is a handling fee for receiving boxes and a nominal charge for outgoing domestic and international faxes. The Business Center is located in the main lobby next to the front desk. A photo ID is required to retrieve packages and must match the name of the addressee. CAR RENTAL Car rental is available through Enterprise Rent-A-Car. For booking information, contact Guest Services Attractions Desk or use the Enterprise courtesy telephone in the lobby. CASHIER/CHECK CASHING U.S. Traveler’s Checks can be cashed at the Front Desk. Guests are required to sign the Traveler’s Checks in the presence of the Front Desk Agent and are limited to $100 per day, per room with proper identification. CHECK-IN/CHECK-OUT Check-in any time after 4:00 p.m. Check-out time is 11:00 a.m. If you would like to extend your check-out time after 11:00 a.m., please call the Front Desk to arrange for a late check-out or make arrangements for luggage storage at our Business Center. Please press “0” to inquire for availability. DINING Enjoy a variety of delicious on-site dining options at our all-you-can-eat buffet, deli, and bar and grille. DISABILITY EQUIPMENT The Clarion Inn Lake Buena Vista is fully compliant with all ADA requirements including: roll-in showers, in-room accommodation for hearing, vision or physically-impaired guests. For wheelchair assistance, equipment rental, or specific medical needs, please contact our Security Department. Closed captioning is available on all hotel television. Please contact Security for assistance. GUEST SERVICES DISTANCES TO PLACES (APPROXIMATE) Walt Disney World Resort Entrance ....................................................................................................................1 mile Disney Springs ......................................................................................................................................................................2 miles Sea World Theme Parks ...............................................................................................................................................3 miles Orange County Convention Center ..............................................................................................................3.5 miles International Drive ............................................................................................................................................................4 miles Universal Theme Parks...............................................................................................................................................6.5 miles Orlando International Airport...............................................................................................................................12 miles Downtown Orlando - City Hall/Orlando Magic .....................................................................................17 miles DOCTOR/DENTIST In the event of a life-threatening medical emergency, dial 911. Please notify Security if an ambulance is summoned or 911 is called so that we may direct them to the appropriate area expeditiously. East Coast Medical Network: (407) 648-5252 East Coast Medical Network offers hotel house calls for in-house guests. The network has a variety of specialists, including obstetrics, dermatology, pediatrics, chiropractic, and dentistry. EMAIL Guests may access e-mail through the workstations at the Internet Kiosk. In addition, guests may access e-mail through in-room complimentary Wi-Fi connections. Please contact Front desk for passcode assistance, or see Directory under Wi-Fi Internet Access. EMERGENCY/FIRE Please review the “Emergency” information card located on the back of your guest room door and under the Safety & Security Procedures section of this directory. EXPRESS CHECK-OUT There are two options for Express Check-Out. You can press “0” and check-out over the phone, then leave your room keys on the desk in your room. You may also pick up an Express Check-Out envelope at the Front Desk to return your room keys. FAX NUMBER You may collect your faxes from the Business Center in the Lobby. Guest Fax ...........................................................................................................................................................(407) 996-7301 Sales Office/ Administration .................................................................................................................(407) 996-7301 GUEST SERVICES FREE AMENITIES • Phone calls local and toll-free codes: 1-800,1-888, 1-877, 1-866, and 1-855 • Wi-Fi Access: Clarion8442 (passcode), ClarioninnLBV (username) • Free breakfast and dinner buffet for one child, 5 and younger, per paying adult • Parking • Electronic in-room safe • In-room coffee and tea • Shampoo and conditioner • Computer kiosks in lobby GAME ROOM The game/video arcade is located across from the Boardwalk Buffet. Tokens are available from the token machine in the game room. GOLF Owned and operated by Rosen Hotels & Resorts, Shingle Creek Golf Course is located on Universal Blvd., less than 5 minutes from the hotel. The club is home to the Brad Brewer Golf Academy. Club and shoe rental is available. For assistance with golf tee times, please contact (407) 996-9939 or visit online at www.ShingleCreekGolf.com. GUEST REQUESTS Dial “0” For your comfort and convenience, a variety of amenities are available upon request. These include cribs, pillows, blankets, and toiletry essentials Also available are rollaway cots at an additional charge. These items are also available for sale. Please contact Hotel Operator for a list of prices. ICE, BEVERAGE, AND VENDING MACHINES There are a number of locations throughout the property where you may obtain ice or cold soft drinks: Ice machines are located on floors 2, 3, and 4 of each building. There are a variety of soda machines available on floors 2, 3, and 4 in each building by the elevators. INTERNET ACCESS Our Hotel offers Free Wireless Internet Access (Wi-Fi). For additional support contact Millennium Technology Group (407) 996-3333. If you don’t have a computer, please visit our Internet Kiosk which offers computer workstations for use free of charge. GUEST SERVICES LAUNDRY/DRY CLEANING Guest Laundry, Available 24 hours There are token-operated