Volume 6

Push back…… The future has come.

ZIMBABWE AVIATION, FAST GROWING.

AIRPORTS SERVICE QUALITY AS KEY DRIVES TO AIRPORTS GROWTH IN

AFRICA: AVI-QUOTES: HEAR WHAT THE WEST AFRICA AVIATION, A CULTURE OF EXPERTS HAD TO SAY EMERGENCY LANDINGS

Feature Interview: Destination All in a day's work, Emirates a journey Airways CEO Kariba land of the Inside the cockpit with Cpt into the future Sebastian Mikosz Nyami-Nyami Chawasarira NATIONAL HANDLING SERVICES NHS Your hostess on the ground ONE STOP SHOP FOR . SAFETY & SECURITY IS OUR PRIORITY

RAMP HANDLING

GROUND SUPPORT EQUIPMENT

National Handling Services PVT Ltd First Floor Domestic Terminal- WWW R.G Mugabe International Airport, P.O. BOX A.P 191, , . Tel: 263-024-2575139, Web: www.nhszim.com

Editor's Note Aviation Magazine 2nd Edition/2018

t is amazing how time flies! It seems like Classic. We dressed the ladies in yesterday when I penned my June edition pink caps and golf shirts to raise IEditor's Note. Incredible, the year 2018 awareness for breast cancer has gone by at a V3 speed. We are already #pinktober. We scored an taking off into 2019. As always, it is my eagle!!!! For images on the pleasure to introduce to you the latest Aviation Golf Classic go to edition of the Aviation Magazine. It is my page 51. open hope that you will enjoy it as my team It is our commitment and I enjoyed compiling it for you. that Aviation Magazine On the aviation front, 2018 has been a continues to curve a niche turbulent flight full of crosswinds. I think I for itself as a must read speak for all when I say we seem to have aviation magazine. In this weathered the storm and the Captain might endeavour, my team and I just put the seatbelt sign off. owe a debt of gratitude to This edition, dear reader has a special our readers and dimension that I hope will excite you. We are advertisers. indebted to our global contributors who come to the party. They fill the pages with Happy Reading, rich and in-depth aviation features and articles. Naturally, being a woman in AJ Hungwe aviation, I obviously celebrate every Editor at Large success by my fellow kind who continue to shine in this buoyance industry of ours. I must admit, I have challenges in deciding which is my favourite article in this edition. During the World Routes Forum held in Guangzhou, , I was humbled to meet one of the world's most sought after aviation analysts, Alex Macheras. We discussed aviation in general, the Bombardier- merger and the growth being experienced in Victoria Falls. Also we touched on the CAAZ plans to have more airlines landing in Zimbabwe. I am heartened by his acceptance to contribute an article. His inaugural contribution for the Aviation Magazine is on page 38 and I hope you will enjoy the detail presentation in the article. As the mantra goes “Zimbabwe is Open for Business”, in September CEO Sebastian Mikosz paid R.G M u g a b e I n t e r n a t i o n a l A i r p o r t a familiarisation tour. He also had paid a similar visit to Victoria Falls in July. We caught up with him for detailed interview to discuss about Kenya Airways performance and plans. You can hear more from Sebastian Mikosz on pages 28-29. This year we decided to broaden our “All in a day's work” feature. We now include professions outside the Aviation Authority. In this edition we joined the aural Captain Brain Chawasarira of , in the cockpit of a aircraft to experience his working day. I hope you will enjoy the pre-flight checklist like we did. As with every edition, we ensure we Anna Julia Hungwe advocate for a worthy cause. On October 12 we held our annual Aviation Golf

2 Aviation Magazine Vol 6 CONTENT4. View from the Control Tower S 6. The importance of airports service quality as key driver to airports' growth in Africa AVIATION 8. Avi news 12. What a shot 14. Five in five MAGAZINE 16. Taking off in Twittersphere 18. Insightful quotes EDITORIAL 20. The African air cargo market 24. Boeing issues 737 operations manual after TEAM Lion Air accident 27. Emirates' biometric path is a glimpse into the airport journey of the future 28. Interview with KQ's Chief Executive Officer Editor Sebastian Mikosz Annajulia Hungwe 30. Privatisation can make Africa take off [email protected] 33. 10 Things that the new RG Mugabe International Airport will bring Consulting Editor Monica Cheru-Mpambawashe 36. Mobile platform ideally placed to facilitate loyalty [email protected] programmes 38. ZIMBABWE: Fast-Growing, and Determined To Have Content More Operators Nunurai Ndawana 43. Tourism news [email protected] 45. Kariba: legend, nature and man in harmony Photography 50. All in a day's work CAAZ PR [email protected]

Advertising Tendai Mbirimi [email protected]

Design and Layout Eric Nyawera OUR CONTACTS [email protected] 3rd Level Contributors New Terminal Building Alex Macheras Angela Gittens R.G Mugabe International Airport Bjorn Fehrm Harare, Zimbabwe Becca Rowland Tel: +263 (024) 2585073/88 Prof Eyden Samunderu Fax: +263 (024) 2585100 Richard Maslen Toni Ukachukwu [email protected] Nunurai Ndawana [email protected] Monica Cheru-Mpambawashe www.caaz.co.zw Publisher Civil Aviation Authority of Zimbabwe Advertisers National Handling Services- Inside front Printers Natprint P/L cover 102 Simon Mazorodze Air Zim- Inside page 1 04621730 Aviation Ground Services-Page 5 CAAZ- Page 19 Social media CAAZ page 32 Facebook:Civil Aviation Authority of Zimbabwe Car Safe Inside back cover Twitter: @caaz_online Instagram: @caazonline Aviadev 2019 Back cover @Williamtekeshe

Vol 5 Aviation Magazine 3 VIEW FROM THE CONTROL TOWER

There is scope for African Aviation to expand and SA in leaps and bounds. In his book aptly titled upscaling Victoria Falls service to a “Fly Africa” Hassan El-Houry correctly said Boeing 787 Dreamliner and an Avro 85 “It is not all gloom for African aviation; ... respectively. Both DHL and Proflight although Africans contribute 13% of the total introduced and upscaled global population, Africa contributes only services to Harare. For me however, the 3% of global aviation”. highlight has been the introduction of a Time is moving and generations must be low cost carrier to J M Nkomo clearly marked by distinct social International Airport, , giving landmarks and the time is now for our passengers a wider travelling choice. generation. Various experts have said This current year has not been that Africa is set to be one of the fastest- without its challenges as indicated by El- growing aviation regions over the next 20 Houry. Challenges of funds repatriation years, with annual expansion averaging have been an encumbrance for nearly 5%. This growth is something that Zimbabwe. Some airlines, such as Kenya David Chawota General Manager/CEO we have already started to experience in Airways, BACom Air, Emirates, Ethiopian Zimbabwe and Victoria Falls in particular. Airlines and have carriers (LCC). LCC's, in Zimbabwe, In 2018, we experienced an average of all suspended their local ticketing , Kenya and 33% month on month growth in Victoria authority pending the improvement of the embarked on aggressive and trendy Falls. Zimbabwean financial sector. promotions to attract more passengers, The projections that have been However, currently they are some of whom had never flown by air highlighted by experts and our own accepting foreign debit and master cards before. They continue to demystify flying projections have spurred us to prepare or cash in US dollars. Behind the scenes through the selling of air tickets in areas for these increases in numbers. In July we have been working tirelessly with both that the target market feels comfortable 2018, we broke the ground on the Robert the Ministry of Finance & Economic such as supermarkets, service stations Gabriel Mugabe International Airport Development and the Central Bank to find and websites. Payment methods too, Development Project. The expansion will sustainable solutions to enable all airlines have been made convenient for the see the airport increasing its handling to repatriate their funds and continue to consumer with most tickets being capacity from current 2,5 million operate in Zimbabwe, thereby aiding our purchased through mobile money passengers per annum to 6 million economic growth. platforms such as Ecocash and M-Pesa. passengers. In addition, the airport will On the Mother continent a lot still Zimbabwe and 13 other African have four more aerobridges - one of them needs to be done, connectivity remains a countries are landlocked making the capable of handling an Airbus A380. challenge. It is common practise for development of efficient aviation a Various works will be done for this passengers to connect between two priority as the fastest and safest mode project, one of which is of great emotional African cities via Istanbul, Paris, or of transport. Considering that 54% of value to me. The current domestic Abu Dhabi. It is my humble submission tourists worldwide use aviation services terminal will be refurbished and that for a more sustainable aviation for their travels, the investment in airport modernised leaving behind its current industry to be attained, African hub cities infrastructure can never be quaint feel. A new connection tunnel will must be connected between at least 15 underestimated. This we have link the two terminals with an array of fellow African hubs. These connections witnessed first-hand with the Victoria restaurants, improved passenger service will boost intra-African trade, commerce Falls International Airport being a case facilities and a multi-religion prayer room. and tourism. Africa is rich with vast natural in point. Once complete the Robert Gabriel wealth and unchallenged beauty. These and other positives drive us to Mugabe International Airport will be in Intra-African connectivity must be continue developing the aviation industry. league with fellow regional giants. enhanced by the relaxation of restrictive It was encouraging to learn that a number Engagements and collaborations visa requirements. According to the of African countries such as Uganda, remain some of the most critical building Africa Visa Openness Index, 55% of Ethiopia and placed orders for blocks in the development of our aviation Africans need a visa to visit fellow African new aircraft that will soon be flying the industry. Recently my team and I were in States. Pioneering countries like Rwanda African skies bringing modern Guangzhou, China for the World Routes and Ghana have removed visas for all efficiencies and better service delivery. Forum. We met and engaged various Africans making their environments As with us here at the Civil Aviation leading organisations and influencers in conducive for both business and tourism. Authority of Zimbabwe, we will continue the aviation sector. The airlines that we The African domestic passenger working towards the development of met all expressed a keen interest in numbers increased by over 8% to 19.4 aviation in Zimbabwe to ensure that we commencing direct service to Zimbabwe. million; This is attributed to an increase in regain our lost footstall. Where they cannot do a direct service we access to air travel, lower fares and new We have all worked hard throughout immediately offered them the “fifth routes launched in the recent past. the year. As the festive season freedom traffic rights” and other enticing Competition in most domestic markets approaches I wish you and your families incentives that reduce an airline's route has seen the improvementAnna in Julia service Hungwe well and a prosperous 2019. start-up costs. 2018 has brought mixed quality delivery and lower fares continue Until the next edition of Aviation fortunes for Zimbabwe. It started off with to stimulate demand, especially first time Magazine, safe landings. promising indications and we witnessed fliers as with the case with most low cost

4 Aviation Magazine Vol 6

AGS - WE ARE THE POWER ON THE GROUND!!

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Expertise, Professionalism, Integrity and Quality is our HALLMARK!!

AGS SCOOPED THE FOLLOWING AIRLINE AWARDS;

1. SOUTH AFRICAN AIRWAYS  Best GHA in Southern Africa 2012 to 2013  Overall Best GHA in Africa 2012 to 2013 2. WORLD CARGO  Overall Best in Africa GHA 2003

Aviation Ground Services R.G. Mugabe International Airport P.O. Box AP13 New Cargo Village Harare Contact Numbers: +263 242 575000-9 or +263 8677004791 Website: www.avi-ground.com Email: [email protected] / [email protected]

Angela Gittens Director General, Airports Council International (ACI) World.

he modern airport is a business in and meeting the different needs and THE IMPORTANCE its own right, no matter the expectations of the modern and Tgovernance model, and must emerging passenger base, is the key to OF AIRPORTS compete for air service, not only producing a positive airport customer regionally but also globally, in order to experience and securing more SERVICE QUALITY generate the economic vitality its connections in the region. community demands. In an increasingly Africa is often described as a AS KEY DRIVER TO commercial and competitive business sleeping giant poised for a mass environment, airports continue to awakening. As the second-largest and AIRPORTS' undertake the necessary steps to second-most populous continent, sustain and develop their connections, boasting over 1.2 billion inhabitants, GROWTH IN AFRICA safeguard and secure their facilities, Africa will be a vital participant in the and cope with traffic growth while global economy. In 2017, the continent improving their services to passengers. was home to some of the fastest- There is no doubt that the customer growing economies on the planet such service and experience component of as Ethiopia, Tanzania and Djibouti. the airport business became a core Moreover, air travel at African airports priority for airports worldwide, and Africa continues to make a strong comeback is no exception. in 2018 with the region's passenger As the aviation industry has worked traffic growing 11,2% in the first half of to reduce barriers to travel, and as the year. The increase can be attributed socio-economic shifts have fueled the to cyclical recovery in some of its major global propensity to travel, aviation in economies and a modest upswing in Africa has experienced not only growth commodity prices, a boon to the but diversity in its passenger base. In region's natural resource-heavy light of these factors, understanding industrial structure. P7

6 Aviation Magazine Vol 6 With this growth in passenger dynamic industry as airport traffic, customer needs and management. These quarterly requirements in Africa can be reports will go a long way in expected to evolve. helping inform airports and, in ACI operates the only global turn, encourage them to strive RESUME passenger satisfaction survey for continued customer based on experience while at excellence in tangible ways that the airport, the Airport Service resonate with their customers. OF ANGELA Quality (ASQ) programme and In addition, we have recently we have been able to provide added a Commercial Survey. African airport members the With pressure on African data they need to detect airports to diversify and GITTENS potential areas of improvement, strengthen sources of non- so that they can devise plans to aeronautical revenue, the Director General, Airports Council improve the experience of their Commercial Survey will help International (ACI) World passengers at the airport. them make crucial decisions Based on our 2018 findings, the about the mix of services they Angela Gittens began her tenure as Director top five most important items provide. General of Airports Council International (ACI for passengers of this region, in Clearly, with the development of World) in 2008. She was formerly airport CEO order of priority are waiting time aviation in the region and in the for Miami and Atlanta and Deputy at San in check-in queue, internet fast-changing world of airports, Francisco International Airport. In other access/Wi-Fi, feeling of being ASQ is a vital component in an previous roles, Gittens served as Vice- safe, cleanliness of washrooms airport's understanding of how President, Airport Business Services for HNTB and ease of finding your way to deliver better passenger Corporation, where she led the firm's practice through the airport. service. We have learned a lot in airport business and strategic planning. The ASQ programme defines from our experience in Africa And as Vice-President at TBI Airport six dimensions: Access, and we have successfully Management, she oversaw the transition to C h e c k - i n , W a y f i n d i n g , added a host of new tools in private ownership of Luton Airport and Infrastructure, Retail including order to better guide our African managed operations contracts at several food and beverage and members in their journey airports in the US and Canada. security. In the African region, toward passenger service Gittens is a Fellow of the Royal the top performing attributes, excellence and we will continue Aeronautical Society, and has served on measured on a five-point scale to do so. Africa has the potential numerous aviation industry boards and are: Check-in (3.94 out of 5.0), to become a leading part of the committees including the FAA Management Passport/ID control (3.72), global aviation industry and ACI Advisory Committee, the FAA Research, Security (3.86), and Wayfinding is committed to contribute to its Engineering and Development Committee, (3.91). success. the National Civil Aviation Review Commission To further cater for this (“the Mineta Commission”), the Executive upcoming trend in the region, Airports Council International Committee of the Transportation Research ACI has strengthened its (ACI), the trade association of the Board, the Airport Cooperative Research engagement level with its world's airports, was founded in Program Oversight Committee and the Board members in Africa and is 1991 with the objective of of Directors of JetBlue Airways. committed to provide them with fostering cooperation among its an increasingly holistic view of member airports and other the passenger experience. partners in world aviation, Because customer service has including the International Civil become such a high priority for Aviation Organization, the our members, ACI has International Air Transport expanded the ASQ programme Association and the Civil Air offerings. Last year, ACI added N a v i g a t i o n S e r v i c e s an Arrivals Survey and an Organization. In representing the Employee Survey for Customer best interests of airports during Experience to the ASQ k e y p h a s e s o f p o l i c y portfolio. This year, we have development, ACI makes a reinforced the service offering significant contribution toward to our members by developing ensuring a global air transport the ASQ barometer, which was system that is safe, secure, in direct response to members' efficient and environmentally feedback that they needed to sustainable. As of January 2018, be proactive in measuring their ACI serves 641 members efforts against sound and operating 1953 airports in 176 objective data. We appreciate countries. that objective measurement and benchmarking are critical in driving performance in a business as competitive and

Vol 6 Aviation Magazine 7 Proflight Zambia adds maiden Q300

Proflight Zambia on Tuesday 16 October 2018 took delivery of its first Dash 8-300 following the arrival of ZS-DHF in . The Q300 is expected to add more flexibility to Proflight's operation and aid its AVINEWS network expansion.

Air takes delivery of Two 72-600s. Ethiopian Airlines announces Moscow flights

Africa largest Airline launched flights between Addis The resurrecting Southern African airline, Air Ababa and Moscow, Russia, on 1 December 2018. Botswana has taken delivery of two ATR 72-600s Ethiopian Airlines now connects Moscow with 59 aircraft. has been operating ATR fleet cities in Africa, with thrice-weekly flights operated by for years and plans to grow its network in the South the ultra-modern 787 Dreamliner African market.

Air France to increase Paris- flights ups Johannesburg-Victoria Falls frequency

Air France, in 2019 season, will be increase Fastjet the low cost airline recently added a third frequencies on its Paris-Johannesburg route from weekly flight on its Johannesburg-Victoria Falls April 1 2019.The carrier will be servicing this route schedule, operating on Mondays, Thursdays, and ten times weekly, up from seven. The additional Sundays as follows; flights will be operated by a Boeing 787-9 Dreamliner, Johannesburg 13h15 Victoria Falls 14h55 every Monday, Wednesday and Saturday. Victoria Falls 10h35 Johannesburg at 12h10

Air Mauritius to introduce Airbus A330-900 Kenya Airways connects to New York.

Flag carrier will introduce two Airbus Daily non-stop flights between Nairobi and New York JFK began A330-900 New Engine Option (neo) aircrafts, to its on October 28 2018 and the route is serviced by a Boeing 787-8 “Dreamliner”, with 30 seats in lie-flat business-class seats and fleet by the end of 2018. The two A330neos will add 204 in coach. Flight time on the 7,360-mile route is a 15 hour to Air Mauritius already impressive fleet will enhance eastbound flight and 14-½ hours on the return. It fits within our its reach and service to both leisure and business strategy to attract corporate and high-end tourism traffic from travellers. the world to Kenya and Africa,” Kenya Airways Group CEO Sebastian Mikosz said in a statement announcing the service.

Air grows Victoria Falls route TAAG Angola boosts São Paulo service

Air Namibia is expanding its -Victoria Falls TAAG Angola has increased frequency on its Luanda-São Paulo (Zimbabwe) service for the second time in six months, Guarulhos route, from five to seven flights weekly. According to Gregory Epps, Regional General Manager Southern starting in November. The flight is operated by an Africa for TAAG Angola, the airline started operating the additional Embraer ERJ135 aircraft. Operating on Saturdays with flights at the end of October, all of which have connections from OR effect from 1 November 2018, now Tambo International Airport in Johannesburg, and Cape Town operates a sixth weekly flight on Thursdays. International Airport with four connections a week. The additional service is operated by a -200ER.

Air Zimbabwe leases out its -200ER Turkey opens new Istanbul airport as global hub.

Air Zimbabwe opened bids for the wet lease of one of On 29 October 2018 Turkey inaugurated Istanbul's its Boeing 767-200ER aircraft. The B767s have been in new airport which is slated as the world's largest operations for the past 20years and were airport in the World. The airport started operations on instrumental during Air Zimbabwe's glory days when the 95th anniversary of Turkey's establishment. they flew to London 9 times a week in the 90s.

Austrian Airlines launches flights to Cape Town Turkish Airlines to service the Lusaka route

In October 2018, Austrian Airlines launched two weekly Turkish Airlines has announced that with effect from flights between Cape Town and Vienna. Dr Alexis von Hoensbroech, CEO of Austrian Airlines said: “The route is 13 December 2018 it will start two weekly flights an exciting new addition to our leisure portfolio. 23 200 between Lusaka and Istanbul. The will Austrians visited Cape Town in 2017 and in the future we service the Lusaka route via Dar-es Salaam with flight would like to welcome two thirds of all travellers from arrivals on Mondays and Thursdays while departures Vienna to Cape Town on board of Austrian Airlines. from Lusaka will be on Tuesdays and Fridays. The Year Airlines answered to Oil

Sebastian Mikosz, CEO of Kenya Airways said, at the company's annual meeting earlier this year. Mikosz is not alone over the last twelve months, the global state of aviation has been dictated and determined by oil.

Alex Macheras

he volatility of the oil price has smaller airlines were able to survive November 2014. As a result, the been really tremendous. It 2017, oil ensured to decide their fate in International Air Transport Association Tremains our utmost concern” 2018, especially in Europe home to cut its outlook for airline profitability for Sebastian Mikosz, CEO of Kenya several vulnerable airline carriers. the current year by 12% from an earlier Airways said, at the company's annual Fuel costs have consistently estimate. meeting earlier this year. Mikosz is not topped the list of expenses for most of If there's a common enemy in the alone over the last twelve months, the the world's airlines. Brent crude prices world's airlines financial results it's global state of aviation has been have risen over 55% in the past year, specifically the 2018 oil price. Airline dictated and determined by oil. It's with oil recently soaring to record highs operators have declared huge profit wiped off profits for some airlines, while after crude prices hit a four-year high of plunges, each citing the higher oil price. completely killing others. If weaker, $82.16 the highest level since From the upscale, such as Airlines, who's half-year profits for the six months to September fell by 69% to $196 million “mainly due to high fuel price” to the weak, regional British carrier, Flybe who blamed its substantial devaluation on “continued headwinds from higher oil price”. It's inevitable that airlines have passed, or will have to pass some of the fuel burdens onto passengers. American Airlines said the carrier is managing to absorb rising fuel costs for the moment, but it may have to raise prices if those levels become “the new normal.” Australian flag carrier, said its domestic business “can continue to digest” higher fuel prices, but the same cannot be said for its international operations. IndiGo, India's largest airline, as well as Cathay Pacific, and Airlines will introduce a fuel surcharge on all flight tickets, thus increasing the final for passengers.

Vol 6 Aviation Magazine 10 influences the demand by increasing or has urged the rest of the industry to Have any airlines been decreasing the production, its control work harder on sustainable solutions, exempt from this year's and monopoly on the oil sector have which would, in turn, relieve airlines of now led to Washington considering their ongoing oil purchasing woes. oil woes? Not quite. legal action against OPEC for However, the aviation industry has 'continuing to manipulate the energy been slow in its adoption of renewable In the oil-rich Middle East, state-owned, market'. Earlier this week, the State of sources, and the limited availability of Emirates airline (of Dubai, UAE) admit Qatar announced its withdrawal from biofuels becomes an expense in itself. “Fuel remained the largest component the organisation, ending its 50+ year of the airline's cost, accounting for 33% participation. operating costs compared with 26% in In Hong Kong, Cathay Pacific the first six months of last year” while suffered fuel-hedging loses worth $6.45 Qatar Airways said the airline may too billion due to being locked into consider a fuel surcharge on tickets, to contracts during sharp oil price compensate for the higher oil price. fluctuations this year, mostly triggered However, over the past four weeks, by OPEC. a fluctuating oil price has taken a sharp decline, with oil dipping below $50 a Final Thought barrel for the first time in more than a year. Nevertheless, while a fall in crude oil prices may have a positive impact, The world's airlines will continue to be the aviation sector will take at least one the single fastest-growing user of oil, or two quarters to feel it. increasing consumption by 2.2% a year The main source of oil price on average, to 2040 but it's not just this fluctuations is OPEC (Organization of year's higher oil price that has stung Petroleum Exporting Countries) which airlines it's also the sudden falls. controls over 40% of global oil supplies. Following a year rocked by oil, OPEC influences the price of oil by International Civil Aviation Organization establishing production levels to 'meet (ICAO) wants to achieve carbon- the global demand' for crude oil. While it neutral growth in aviation by 2020 and

Vol 6 Aviation Magazine 11 5 6 7

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4 12 1. For the heroes @southwest 2. What a beauty Ethiopian Airlines A350XWB @caaz_online 3. Yellow Vueling @vueling 4. With Love @ 5. Cloudy day @klm 6. Ibex on the rise @qatarairways 7. Cloud surfing @officialkeegunH 8. Going Green @Airbaltic 9. Flying Workhorse @boeing 10. Carrying it there @Ups 11. Increased Capacity @caaz_online 12. Day end @southwest 3 Newly appointed Airport Manager for International Airport Margaret Samkange shares her experiences and plans for Zimbabwe's Airport Hub.

1. How has been your transition from Airlines reaching 100 aircraft in their managing a smaller airport for 3. What are your views on the low fleet and African airlines ordering new general aviation to managing the cost industry in Africa? aircraft. However for me it's the launch flagship airport of Zimbabwe? Low cost carriers have stimulated the of point to point service within Africa The fundamentals of managing an aviation in Africa. We have seen an such as Proflight Lusaka-Harare airport remain the same, however the increase in passengers and movement service. These services ensure that scope of and reach of operations are as a result of low cost operations. economic hubs are linked on the much wider and more demanding at Airlines such as Kulula, Mango and continent making trade and commence RG Mugabe International Airport. I was Jambojet have taken the lead in their much more efficient in Africa thereby fortunate to have managed RG respective markets and are reaching stimulating economic growth. Mugabe International Airport on an customers in revolutionary ways such acting basis in the past and that as accepting payment via mobile 5. It has been said; if you built it prepared me for this role. platforms and selling tickets in airlines will come. What are you supermarkets. This just made the flying expecting upon the completion of 2. As Airport Manager of RG Mugabe experience much easier and the RG Mugabe Expansion Project? International, what is the most accessible for passengers. There is empirical evidence that difficult situation you have had to supports that narrative. Victoria Falls face and how did you tackle it? 4. In your view what has been your International Airport is a case point. We Encountering a technical fault during a highlight for African aviation in are expecting the same for RG Mugabe peak hour in my first week as airport 2018? International Airport backed by sound manager; I had to put in remedial Africa in 2018 has witnessed some destination marketing and incentive measures to ensure that operations monumental achievements in aviation. schemes. The plan is to have it as an were not affected and that all airlines We saw Kenya Airways launching a alternative regional hub and yes we are left as scheduled. direct service to New York, Ethiopian expecting it to have an increase in traffic.

14 Aviation Magazine Vol 6 WHILE GENDER DIVERSITY REMAINS A MAJOR DISCUSSION POINT, NEW RESEARCH SHOWS MALE AND FEMALE BUSINESS TRAVELLERS ARE MORE SIMILAR THAN EVER

Standfirst: A new report suggests that travellers, delivers some interesting marginally more than those who take when it comes to business travel, male findings on the travel trends of men and taxis. Men are more likely to drive to the and female preferences and habits and women, but overall suggests male and airport, the responses show. Once at the are not that dissimilar. Richard Maslen female business travellers are probably airport women hate wasting time at reports. more similar, more homogeneous, than airports waiting and queuing, whereas In an age where gender diversity is a ever before. delays and cancellations frustrate male red-hot topic, a big question is are “With just a few exceptions, the travellers most. c o r p o r a t e t r a v e l p r o g r a m m e s tastes and habits of both genders are the Additionally the report shows more conditioned to treat their male and same. Corporate travel managers have than half of business travellers would female travellers the same or is the trend yet to apply the principles of stay in an Airbnb, although fewer women towards personalisation and the cost of personalisation to gender needs other are willing to do so than men they are talent retention forcing travel managers than under the catch-all umbrella of more open to the concept than men. to consider whether a more tailored traveller safety,” says the report. The Bleisure also seems to be gaining approach is beneficial? survey shows that most business traction amongst European business A new 'Women in Business Travel' travellers like to travel women even travellers with just under half of travellers report released by global business travel more than men. Although the value of occasionally extend their business stays specialist FCM Travel Solutions has business travel lies in face-to-face for leisure. revealed that despite current public interaction and meeting colleagues, “We made a decision to conduct scrutiny of the gender pay gap and equal over half of travellers enjoy the sheer research among our clients' travellers to treatment of women in the workplace, experience of travel and exposure to get better insight in to the needs and when it comes to business travel, male different cultures. Women travel more for preferences of female travellers versus and female preferences and habits and internal meetings than for meeting men and whether corporate travel are not that dissimilar. clients. programs still require a more tailored In 2016, research amongst female The biggest drawbacks of business approach,” explains Jo Greenfield, UK travel buyers and their travellers had travel across both genders are time general manager, FCM Travel Solutions. found that, the main, travellers were spent away from the family, and a dislike “With just a few exceptions, the tastes treated equably. Only 21.94% said that of travelling alone. Women find business and habits of both genders are the women were treated less well than the travel particularly disruptive to their work. same. Maybe Venus and Mars are closer men but 70.02% believed that travel The respondents say most business to colliding than anyone realised.” suppliers should try harder to address trips take travellers away for two nights Richard Maslen is director of Maslen the needs of female business travellers. and almost half (49%) of the surveyed Aviation Consultancy, supplying engaging The same research suggested a dis- travellers make less than ten trips a year; content solutions for the aviation and travel engagement with travel policy. 77% felt a third make between ten and twenty industries. This article first appeared on The policy should take account of female trips and a fifth make more than twenty Blue Swan Daily platform from one of the travellers' specific needs. trips a year. world's most trusted sources of market Women are a key part of the travel Whilst women make more overnight intelligence for the aviation and travel sector. The report highlights that nearly stays than men, more men stay away for industry, CAPA Centre for Aviation. two-thirds of all travellers today are longer 31.1% of women make less than women and that women make 80% of all ten trips a year, compared to 18% of travel decisions. “That means 670 million men. Overall men are travelling slightly women around the world control USD15 more than women, although women trillion in spending power, making female attend more events and conferences. Air travellers a market twice the size of China travel accounts for 71.4% of business and India's markets combined,” it says. trips among the respondents, rail for So, two years on from its previous 26.6% and car rental for 23.7%. More research has anything changed. Well, women travel by train than men with the the latest report, based on a survey opposite applying to self-drive. A third of Richard Maslen among 800 of FCM UK clients' business business travellers drive to the airport,

Vol 6 Aviation Magazine 15 @caaz_online Taking off in Twittersphere Sign up INSIGHTFUL UOTES

China Southern Airlines CEO: “Low cost carriers are cheaper than us, but we have better service “For us as an airline it is all about efficiency and here “Valencia had 23 new routes this at Routes be it World, summer, 19 new routes are Europe or elsewhere we planned for next winter. World are having efficient and Routes has been the place to productive meetings with develop them.” our counterparts from Miguel Angel Perez across the world.” Market Manager Valencia Tourism Wilken Bellmann “This is a major achievement for Head of Network Kenya as JKIA becomes one of the Planning and Scheduling elite African airports to be certified Sylvain Bosc, Fastjet's SunExpress as a last point of departure to the commercial administrator, said United States. JKIA is now poised that “establishing partnerships to become the premier hub in where brands can provide mutual “If the company is unable to carry out an Africa,” KAA Managing Director benefit to the public is essential”. equity fundraise and/or reach an agreement Jonny Andersen said in a “This agreement ensures reliable air with its key creditors in the coming days, the statement. services to all in , group would be unable to continue trading as based on the collaboration of Fastjet a going concern.” Fastjet. and LAM,” he added.

'A lot of weaker players are in a Mr Gebremariam said: more difficult situation because of “We were strong the high price of oil,' said Johan supporters of the 757 Lundgren EasyJet CEO [Ethiopian had 12 in the fleet], and so we like the Qatar Airways Group Chief speaking after the collapse of Executive, His Excellency Mr. Primera Air. middle of market aircraft concept. I think what Akbar Al Baker, said: “Qatar Boeing is developing with Airways sees Kenya as an the new mid-size plane will important market for our be a very good addition to passengers, so we are delighted FlyDubai accident where a FlyDubai Boeing the fleet for us” to offer this new service to a 737 crashed during an aborted landing at second Kenyan destination. We Rostov-on-Don Airport, Russia, on 19 March are sure our new direct daily 2016 a FlyDubai pilot: “I don't want to speculate service to Mombasa will prove on what caused the crash, but I think that fatigue very popular with tourists must have been a contributory factor. The crew are interested in exploring Kenya's overworked and suffering from fatigue. It is a “This Bombardier- beautiful tropical beaches and significant risk. Staff are going from night to day Airbus partnership coastline, as well as immersing shifts without enough rest in between. I would say brings together two themselves in the city's 50% of the airline's workforce is suffering from global aerospace fascinating diverse cultural mix. acute fatigue.” leaders. American airlines and domestic consumers are the Agnes Tsholofelo Khunwana, biggest winners in CEO of Air Botswana, “We have this strategic move. Alex been using ATRs for over 20 This is the first step Macheras on years and are very satisfied with toward the flying BBC: “You do their operating results. The latest public being able to not generation of ATRs will allow us Airbus-CEO Enders: “Our tangibly experience accommodate to provide the highest standards industries in Europe are too Bombardier cutting- the needs of a of comfort, reliability and eco- fragmented, the European space edge technology first racist on an efficiency to our customers. The governance is often inefficient, hand”. Darryl aircraft by ATR 72-600s have also we are wearing ourselves out Jenkins: Chairman removing the remarkable performance in terms with these discrepancies. And and Executive victim, and this of fuel consumption and lower most of all, there is not enough Director of the is exactly what CO2 emissions which is an trust between France and American Aviation RyanAir did. important added-value.” ”. Institute.

18 Aviation Magazine Vol 6

CONNECTING AFRICA

Becca Rowland MBA Marketing- City t i .

University GB o i l

BSc Physics, University e m

of Birmingham a d o

Partner, Midas Aviation z n e r o L .

Three years on has anything changed for African Connectivity? of scheduled air service between them. But back in April The somewhat shocking truth about connectivity between 2015 only 22 of the 45 possible city-pair connecting Africa's the ten largest African urban conurbations is that nothing has top 10 cities had airlines regularly ferrying passengers and really changed over the past three years. I first undertook this goods back and forth. analysis in 2015, looking to see how many of the most Today, that number has hardly changed. Only Abidjan- populous cities in Africa were connected to each other. If this has gained direct air service thanks to Air Cote was another region of the world it would seem almost d'Ivoire. unthinkable that two major cities would not have some level Why is this? All ten of these cities have cheaper too - to travel between two populations in excess of 4 million, cities via a European hub airport. 10 lagest urban Alexandra Cairo according to the publication 'The World's There are other factors too. Some of Cities in 2016, produced by the United these routes are quite long and right- conurbations in Africa in 4.9m 19.1m Nations. The fact that two cities such as sizing the aircraft and schedule for this April 2018 and non-stop air Alexandria and Lagos, with a combined type of undeveloped route is a services between them. population of over 18 million, are not challenge. Many of the unserved routes Lagos Khartoum connected seems strange if these have limited indirect traffic and so new Of 45 possible connections, 13.7m 5.3m things were driven simply by population air services would be starting from a low there are only 22 non-stop and latent demand. base but is there any intrinsic reason air services in place today. Of course, in the real world, a range why a Lagos-Nairobi service should be of factors affect which city-pairs have feasible yet not a Lagos - Population estimates from direct air services, not least of which are operation? the historic trading and migrant flows United Nations, 2016 Abidjan Nairobi between the cities, the economic ties of 5.0m 4.1m earlier times. In the case of Africa, this means that it has often been easier and

Kinshasa Dar es Salaam 12.1m 5.4m

Luanda Johannesburg 5.7m 9.6m 20 Aviation Magazine Vol 6 Vol 6 Aviation Magazine 21 Without doubt much of the lack of again aims to commit Africa to improved African cities with a population of 3.3 Of course, for airlines wanting to start air April 2018 the average Ethiopian Airlines the largest cities in Africa, local traffic is a connectivity in Africa has been due to the connectivity. So far only 23 States have million, but Ethiopia is home to 102 services on some of the 'missing' routes aircraft flying to these nine cities has 209 small component. restrictions placed on the skies by signed up. Given the lack of connectivity million people so there is a strong latent to Africa's largest cities, there are plenty seats compared to 180 seats 3 years The majority of passengers are individual nations, usually in an attempt being achieved between the Continents' demand for air services if the price and of lessons from Ethiopian Airlines. earlier. However, it is the hub operation at connecting at Addis Ababa from to protect their carriers. The largest cities, it is hard to understand schedule is right. Ethiopian has been operating most Addis Ababa that is key to making them elsewhere in Africa as well as from Yamoussoukro Decision was adopted what countries such as Angola, Tanzania The airline currently serves nine of of its services to Africa's major cities for work. OAG Traffic Analyser shows that and the Middle East and it is this back in 1999 and promised Open Skies and the DRC have to lose by not signing the top 10 cities in Africa and, although years, gradually increasing frequency on each of the nine routes that Ethiopian combination of local and connecting but despite plenty of words about up. the airport sits rather too east to be a and capacity as the market will bear. In Airlines operates from Addis Ababa to traffic which makes these routes viable. deregulation, the goal of achieving As the years tick by there are, natural hub for the continent, it is clearly competitive regional markets has not thankfully, some airlines which have taking on that role. Among the Top 10 materialised. The latest step towards been able to seize the opportunity. cities only Nairobi achieves as much liberalisation, the Single African Air Ethiopian is one of them. Addis Ababa connectivity to other Top 10 cities as Transport Market (SAATM), launched by may be a city which, in terms of Addis Ababa does with its Ethiopian the Africa Union in January this year, population, sits just outside the Top 10 of Airlines services. Ethiopian Airlines Traffic

Ethiopian Airlines African Network Mix at ADD by Route Connections to 9 of Africa’s Top 10 Cities 12 months to February 2018 April 2018

ADD-NBO ADD-LOS ADD-LAD ADD-KRT ADD-JNB ADD-FIH ADD-DAR ADD-CAI ADD-ABJ

0% 20% 40% 60% 80% 100%

Local Behind Bridge Beyond

It is not simply enough for countries to the moment not every major city in Africa approach to aviation right there is the wish for more air services from their can support a fully functioning hub prospect of more economic growth and national carrier and aim for better airport but as the economies of Sub- job creation. There's no time to waste. connectivity through piecemeal route Saharan Africa continue to grow and the additions. World Bank predicts growth of 3.2% in Becca Rowland As Ethiopian Airlines proves, a clear 2018 and 3.6% in 2019 and 2010 so too Midas Aviation strategy for aviation is needed which will demand for air travel. For those allows connectivity on a wider scale. For airlines and countries getting their

22 Aviation Magazine Vol 6 Vol 6 Aviation Magazine 23 The systems have a classical much nose up or down command collectors of the data from the Pitot, architecture for a mechanical flight they've given as the hydraulics isolates Temperature and Angle Of Attack control system with a 100% hydraulic them from the aerodynamic forces sensors, Figure 3. Note the last Boeing issues 737 Operations Manual boost for moving the elevators. The acting on the elevators). Alternative static ports and Auxiliary 100% hydraulic boost of the movements This Elevator Feel unit is controlled pitot probe shown in the figure; these go Bulletin after Lion Air accident from the pilots in pitch, necessitates an by an Elevator Feel Computer getting its to a third totally independent standby Air Elevator Feel and Centering unit data from the Air Data Inertial Reference Data Computer and Display unit in the Bjorn Fehrm (otherwise the pilots don't know how Units (ADIRU). The ADIRUs are the cockpit.

oeing issued a message to the aircraft. These erroneous inputs can 20 years as far as we understand. The operators of 737 MAX aircraft in potentially make the horizontal stabilizers system and its sensors have not been Figure 3 BNovember to remind their pilots repeatedly pitch the nose of the airplane changed since the introduction of the of the procedures if unreliable Angle downward, making the aircraft difficult to 737NG in 1998. Of Attack (AOA) information is control. The AD orders operators to revise In the case of the Lion Air Flight suspected while flying. the airplane flight manual (AFM) to give the JT610 the correct identification and Figure 3. Boeing 737NG and MAX Below we describe what these flight crew horizontal stabilizer trim action upon an incorrect AOA sensor primary air data procedures are and why Boeing is procedures to follow under certain information seem not to have been sensors with reminding its customers about what to conditions. The AD is effective made. This might have been made processing systems. do when suspecting a false AOA more difficult by a simultaneous false Source: 737NG immediately. Operators have three days to FCOM. reading. revise the AFM. The FAA continues to work reading of airspeed from the same closely with Boeing, and as a part of the system (one of three systems investigative team on the Indonesia Lion generating airspeed on the aircraft). Boeing's 737 AOA sensors Air accident, may take further appropriate To explain how a false AOA value actions depending on the results of the can affect the aircraft, we need to and how it affects the investigation. The FAA has alerted foreign understand the 737 flight control system aircraft airworthiness authorities who oversee for the pitch function. Figure 1 shows the We have read the Boeing bulletin, operators that use the 737 MAX of the flight control surfaces which exist on the what has been issued from the agency's action”. 737NG and MAX. Indonesian crash investigators and the The Flight Crew Operations Manual To explain how a false AOA value FAA, and what has been discussed in (FCOM) bulletin from Boeing reminds can affect the aircraft, we need to media. Below, we try to bring some operators that the existing procedures understand the 737 flight control system clarity and perspective into what is are the correct actions to be taken if an for the pitch function. Figure 1 shows the sometimes sensational headlines out of aircraft encounters a false stall warning flight control surfaces which exist on the a minimum of facts. and flight control 737NG and MAX. Faulty signals and their recovery system. The angle of attack is the triggered Stick Shaker but The Federal Aviation Administration has recovery triggered by a also used to control an Automatic trim stays at a high angle, the system today issued an Airworthiness Directive faulty Angle Of Attack effects action during manual flight to gradually then creates a stronger control for the 737-8 and -9: s i g n a l . T h e s e The Indonesian crash investigators have relieve the pilot of any constant stick Yoke force through the Elevator “The FAA has issued an Emergency procedures and the said the 737 MAX involved in the crash forces. This action is not described in Feel & Centering unit by applying Airworthiness Directive (AD) that s e n s o r s y s t e m has flown with unreliable airspeed the 737NG FCOM and might be the a nose down stick force for the addresses possible erroneous angle of triggering them has information in the last four flights. We reason why the bulletin is restricted to present Yoke position. attack (AOA) inputs on Boeing 737 Max stayed the same since interpret this as one of the primary the 737 MAX type, which has • As an additional measure, the ADIRU systems has delivered unreliable implemented this to increase Flight Control Computer starts a airspeed. The flight crew prior to JT610 longitudinal stability for this type. stabilizer trim nose down identified the unreliability to the captain's Any such Automatic trim action movement using the Autopilot displays, which should mean the left which doesn't makes sense has the feel trim channel. The trim action lasts ADIRU with sensors had a problem. of a runaway pitch trim which is a very 10 seconds. The Pilot's can Exactly what's the root cause of this common emergency simulator training counteract the trim by using their unreliable information (sensors, scenario. In isolation, this should be trim buttons, it overrides the Stall c o m p u t e r, c o m m u n i c a t i o n t o easy to spot and the correct action (Cut system trim. displays…) is not known. out the trim as described below) could • If the AOA persists, the Pitch trim The actions to correct the problem be taken in relative calmness. I'm nose down will trigger again after after the prior flight seem not to have inclined to think the JT610 crew had to a certain time lapse. If the Pilots worked. In the crash flight, the problem handle a more difficult and stressing have counter trimmed, the system seems to have affected the Angle Of false Stall warning and recovery waits 5 seconds until it repeats the Attack information. Whether the Alpha situation, which is the same between the trim nose down for 10 seconds. Vane or some other part of the system 737NG and the 737 MAX. If the crew suspects an Automatic trim generated this false reading is not The Stall warning and recovery functions action or Stall warning to be false, the known. are: Operating Procedure is to switch off the Figure 1. The AOA sensor measures how • Above a preset AOA, a stall Nose down trim action by disengaging large the angle is between the warning audio voice says: “Stall, both trim channels of the Pitch trim Figure 1. Boeing 737NG and MAX flight control surfaces. Source: 737NG Flight Crew Operations approaching air and the wings pitch Stall, Stall” and the Pilots control system and trimming the stabilizer Manual (FCOM). incidence. If this angle is too large, the yoke on the side with the high manually by the wheel. These switches wing stalls (loses lift). To combat such a AOA start shaking as an are placed on the central pedestal, Figure 2 shows the pitch control flight control system. This is unchanged for the MAX. The spoiler system, which is not involved in keeping the aircraft controlled in pitch, was changed situation, the 737 (as other airliners) has additional physical warning Figure 4. (from mechanical control to Fly-By-Wire), but not the pitch system. • If the AOA does not decrease after Figure 2. an implemented Stall warning and Figure 2. The 737NG and MAX pitch flight control system. Source: 737NG FCOM.

24 Aviation Magazine Vol 6 Vol 6 Aviation Magazine 25 Figure 4.

Figure 4. Control stand Switch to Cut Out the AUTO PILOT's STAB TRIM function (No 6) and the PIlot's trim channel (No 5). No 4 are the Pilot's trim buttons operating the MAIN ELECTrical trim (No 5) in normal operation. Source: 737NG FCOM.

It's this action that Boeing's message don't know why. And it's best to wait until level of technical and aircraft economic conveys, reminding the 737 operators we do. We need to understand what reporting rarely seen among aviation this is the procedure for suspected false exactly the flight crew was confronted writers. He has a background as an stall actions caused by a false AOA with and their actions as a result. aeronautical engineer and Fighter pilot reading. It's by now clear it's not a simple fact from the Swedish Air Force where he flew of them stalling the aircraft due to one the Draken and worked on the Viggen and side airspeed readings being unreliable. Gripen programs. After leaving the Air Force The 737 stall warning and They had more to fight, so far is he worked at SAAB with the Gripen program understood. But exactly what, we don't in the area of counter-measures. recovery system know and therefore we don't speculate Fehrm is the developer and expert on One can react to the above actions of the further. Leeham Co's aircraft model, which flight control system in the 737. But one What we wanted to do with this enables a complete performance analysis should know this chain of actions have article is pointing out, as far as we know, of aircraft from aerodynamical data to been defined by the 737 Flight Control the system involved is a tried and tested cost of operation. team after flying the 737 since 1967, with system. Why this didn't help the JT610 Fehrm holds four worldwide patents in many thousands of work hours research crew, we don't know, but it will be Aeronautics/High technology. behind the design and over 50 years of communicated in due course. airliner flight control design experience. It He was one of four aviation journalists to has also operated without known Bjorn Fehrm be afforded the opportunity to fly the adverse effects in thousands of 737NG Is Aeronautical and Economical analyst at Airbus A350-900 and provide a pilot's over the last 20 years. Leeham News and Comment. He focuses on report. In this case, the events might have technical evaluation for LNC, providing a overloaded the Flight Crew on JT610. We

26 Aviation Magazine Vol 6 Source: Emirates Airline

Source: Emirates Airline Emirates' biometric path is a glimpse into the airport journey of the future

Standfirst: Richard Maslen provides an Trials for the Smart Tunnel, a project by even better and more personalised insight into how technology could the General Directorate of Residence services. For instance, the airline notes change the airport experience and Foreigners Affairs in Dubai the tracking will enable the Emirates For many travellers the airport (GDRFA) in collaboration with Emirates, airport team “to locate and assist 'late' experience is one of the biggest pain was launched on 10-Oct-2018. It is a customers who would otherwise miss points in the customer journey. But, world-first for passport control, where their flights”. But, while offering obvious (UAE) carrier passengers simply walk through a benefits, there will remain many Emirates Airline believes that delivering tunnel and are “cleared” by immigration travellers concerned over their privacy. the world's first integrated “biometric authorities without human intervention The UAE carrier confirms that the path” at its hub at Dubai International or the need for a physical passport biometric path will cover departures, Airport will raise the global bar for airport stamp. arrivals, transit, chauffeur drive customer experience. With internal tests completed, connections, and lounge access in Utilising the latest biometric Emirates will launch trials for biometric Dubai. Initially focused on First and technology a mix of facial and iris processing at the other key customer Business class travellers, Emirates recognition, Emirates passengers can points at the airport check-in, lounge, intends to speedily extend it also to soon check in for their flight, complete and boarding gate and subsequently Economy class travellers in Dubai, and immigration formalities, enter the at transit counters/gates, and for its in the future potentially to other airports Emirates Lounge, and board their chauffeur drive services. It says all outside of Dubai, and also for its own flights, simply by strolling through the biometric data will be stored with dedicated crew check in facility. airport. The latest biometric equipment GDRFA, and customers invited to has already been installed at Emirates' participate in the trials will be asked for Richard Maslen is director of Maslen Terminal 3, Dubai International Airport. their consent. Aviation Consultancy, supplying engaging This equipment can be found at select Emirates' biometric path is sure to content solutions for the aviation and travel check-in counters, at the Emirates improve customer experience and industries. This article first appeared on Lounge in Concourse B for premium customer flow through the airport with The Blue Swan Daily platform from one of passengers, and at select boarding less document checks and less the world's most trusted sources of market gates. Areas where biometric queuing. Eventually, the 'live' passenger intelligence for the aviation and travel equipment are installed will be clearly tracking capability will also improve industry, CAPA Centre for Aviation. marked, acknowledges the airline. security and the airline's ability to deliver

27 Aviation Magazine Vol 6 #WTMA18

Mikosz Polishing KQ “National carrier should be led by the desire to serve a market”

Q: Currently you have 40 aircraft, are they fully utilised? Zimbabwean operations? A: Currently we operate 21 flights a week to Harare and 3 A: Over the years Kenya Airways has invested heavily on flights a week to Victoria Falls. Since we launched Victoria aircrafts to ensure improved services for our guests. Currently Falls, the route has been doing very well and we are looking at the we have a fleet of 32 aircraft in service (However from 28Oct 2018, 1 opportunity of increasing our frequencies. Q400 and 1 additional B788 enter into Service) Q: Has the LCC model done enough in Africa to be noticeable Kenya Airways Fleet Facts as a key growth driver for Aviation? A. Boeing 787 Dreamliner A: The LCC model is progressively growing in the African • Number of Aircraft: 7 Aviation sector. In 2014, three LCCs were launched in Africa B. Boeing 737-800 including Jambo Jet, our subsidiary. By 2015, four more LCCs were • Number of Aircraft: 8 launched. C. Boeing 737-700 Compared to other markets where the LCC model is mature, • Number of Aircraft: 2 in Africa it is still in its infancy. The LCC sector in Africa continues to D. Embraer 190 rise amidst the hurdles the existing players are confronted with in the • Number of Aircraft: 15 continent, like high operational and taxation costs, infrastructure constraints and slow pace of liberalization of African skies. The Q: Any plans to add to the fleet in next year? extent of success and viability of the LCC model in Africa will largely depend on addressing the challenges facing aviation operators in A: Our plan in the next year is the re-delivery of 2 B787-8 the continent. (Dreamliners) from Oman Air. Q: What are your views on the thought process that Africa does not require many national airlines but one giant African Q: We have recently seen that you announced services to Airline? New York. Where else in the Americas are you looking to A: Competition is always good and hence the notion of one expand to? giant Africa airline is not feasible. A: Our current focus is to make New York successful, then However, the driving force behind the establishment of a national after that, review further growth into the USA subsequently. carrier needs to go beyond national pride and prestige as these two Q: What new network developments are you planning in the will never count in an airlines balance sheet. It should be led by the Zimbabwe became the first country to have two cities that next 12-18 months? desire to serve a market but first and foremost the actual existence of Kenya Airways operates in to be visited by KQ CEO Sebastian A: We are also considering opportuneness to open new such a market, then the tried and tested expertise of effectively Mikosz. Aviation Magazine's Nunurai Ndawana met with routes to destinations that make commercial and business running an airline. sense to us. As an airline, we have a broad strategy to assert our The current market in Africa is growing but not at a rate that Mikosz during his visit to discuss various issues concerning presence on the continent. In addition to launching New York at the KQ including the exciting New York City flight launch. warrants establishment of fragmented national carriers that end of October, we shall resume flights to Libreville, Gabon and In scramble for a small pie. November 2018 commence daily flights to Mogadishu. Today, we operate to 52 destinations globally, 43 of these destinations are in Q: Finally, which model do you prefer LCC or traditional Africa. carrier? Q: Are there any particular gaps in Kenya's intercontinental A: There is no comparison. The model an airline adopts is network that you wish to address? highly dependent on its strategic focus, operational A: We are progressively balancing between Africa and environment and market. Kenya Airways is a full-service airline, intercontinental especially in markets with high dependency. but our subsidiary Jambo Jet is a regional airline that adopts the This is always evolving. We see opportunities for growth in Asia, LCC model and as such, we can offer services to all our guests India and Europe. based on their preference. Q: Any plans to develop your service offering to your

28 Aviation Magazine Vol 6 29 Aviation Magazine Vol 6 Privatization can make Africa take-off.

Prof. Dr Eyden Samunderu is a passionate aviation professional and leading expert in the area of air transport with extensive consulting experience. He holds a PhD in Strategic Management and is a Program Director for a Master´s program at the International School of Management in Dortmund Germany. He is also sitting as an Advisory Board Member for the Hamburg Aviation Conference. His research interests include: aviation, multimarket contact, strategic groups and competition dynamics, container logistics and maritime economics.

Prof. Dr Eyden Samunderu

Blaise Diagne International Airport f r i c a ´ s a vi a t i o n g r o wt h investing in improving business skills shows that in South Africa, trajectory seems to have gained sets will certainly contribute to viable liberalisation could yield an estimated Unless, there is a shift in the policy on investment flow. growth which requires “new” best Atraction, as demand for air travel industry performance. Thus, the 15,000 new jobs and generate USD ownership and control, foreign investors Steering investors into airport practices. Africa needs to open its is projected to hit 5.6 % growth rate development in aviation has created 284 million in national revenues. will continue to shy away from most infrastructure development means that doors for private capital investment. within the next twenty years signaling a an estimated 6.9 million jobs and USD Therefore, a full implementation of the African aviation market. out of Zimbabwe's 8 airports, there are This however, does not eclipse all the myriad of opportunities for investors, 80 billion in economic activity Yamoussoukro Decision (1999) road The flip side of the coin is however not only 3 airports that provide commercial legacy carriers in Africa, because three airlines and airport operators. This according to the International Air map is the way forward for a quick sombre when it comes to Zimbabwe´s activity, RG Mugabe, JM Nkomo -in kingpin carriers Kenya Airways, means Africa passenger capacity will Transport Association (IATA). take-off. tourism sector, which is a major pillar in Bulawayo and Victoria Falls. Ethiopian Airlines and a better South be an estimated 200 million, and in Evidently, Africa´s aviation has so But, such growth potential driving the once thriving economy. The ones that will provide much investor African Airways have certainly paved c o m p a r i s o n t o t h e g l o b a l far demonstrated that it has this requires market caution, because However, an acute shortage of foreign interest will be RG Mugabe and Victoria way for Africa´s aviation growth compounded average growth rate of potential to fuel growth, but multiple despite a rise in passenger capacity currency still remains a major problem Falls because Bulawayo is more or less propensity. 3.6 % (IATA, 2018), Africa is bracing impediments will restrict full optimality numbers, Africa´s home grown despite the country witnessing an considered as industrial, hence However South African Airways has itself for a surge. of growth. Impediments remain national champion carriers still have increase in the number of tourist arrivals investors will shy away from Bulawayo. embarked on a massive restructuring, While it is evident that aviation in typically poor developed infrastructure poor operational performance. since 2017. Therefore, the mechanism required to involving overall capacity being cut by Africa has the potential to fuel that is not capable of absorbing the Whilst the rest of the world is With the new Tourism Master Plan, the stimulate investment flow means that around a quarter and domestic capacity economic growth, several barriers growing increase in passenger and basking in an estimated $31.4 billion in country will aim to stimulate a double- Harare needs to develop air connectivity by more than a third as aircraft are exist. Weak infrastructure, high ticket cargo load factors. profits Africa´s airline carriers will digit growth in tourism numbers. with international destinations, which trimmed from its fleet. prices, poor connectivity and lack of Lack of connectivity, market haemorrhage $0.1bn in losses. This is H o w e v e r, i m p r o v i n g a i r p o r t means a viable carrier servicing liberalisation rank amongst the many liberalization; but the signing of the due to high operating costs and development by securing capital to international markets needs to be in challenges. Single African Aviation Transport excessive government taxes on fuel f i n a n c e a i r p o r t i n f r a s t r u c t u r e place. Notably, poor infrastructure is a Market (SAATM) was hailed by many further exacerbate the burden and this development remains a key catalyst Only 12 destinations are serviced from barrier to speeding economic as a major step forward to open up puts Africa's carriers: At the forefront of driver to steer Zimbabwe´s economic the RG Mugabe International Airport and With limited foreign progress and as long as African Africa´s aviation markets. a region with the highest operating growth. still it doesn't have enough flight airports remain poorly developed, Countries like Mozambique have costs and costly monopolies among With limited foreign cash inflow, the capacity to define itself as a Sub Sahara cash inflow, the airlines and other stakeholders may opened their domestic markets to service providers at the different Zimbabwe government has to take hub. Zimbabwe not have the appetite to access these more players, and while some airlines airports continue to blight the industry. advantage of the increased tourist Other countries like Rwanda and Ivory government has to destination demand in Zimbabwe and Coast are heeding the call to attract markets. Thus modal transport are proving successful in enhancing This can only be attributed to poor take advantage of the development does provide an impetus A f r i c a n c o n n e c t i v i t y o n a n m a n a g e m e n t p r a c t i c e s a n d attempt to encourage capital flow private capital investment, but this towards progress which in turn intercontinental scale, efforts to grow government restrictions on operational towards tourism. comes with a hurdle too because any increased tourist improves multiple layers of the intra-Africa connectivity continue to freedoms that have severely impaired This of course is challenging taking into modernization of infrastructure and destination demand in country's service chain. face hurdles. the natural progression of the industry. account the government coffers remain operations requires both investment Zimbabwe and Tourism has been a key economic With high prohibitive airfare The majority of Africa´s airlines limited, so privatizing parts of the and industry expertise and ideally from driver constituting a large chunk structures, air travel in Africa is continue to struggle in terms of tourism service chain may provide a public-private partnerships. attempt to encourage Africa´s gross domestic product extremely expensive which means revenue streams and lack of effective vehicle for raising capital. In the case of Zimbabwe the civil aviation capital flow towards (GDP) contribution, so to exploit the home grown low cost carriers can ease operating models. Air Zimbabwe, for Thus, aiding growth for an ailing body is still predominantly state tourism. interest in international tourism flows, of the pressure on exorbitant airfares one; currently sitting on an estimated economy requires robust policies and controlled and this only hinders the master plans have to be in place to only if Africa embraces a more open $341 million debt, continues to suffer strategies designed to influence foreign momentum of creating vibrant aviation accelerate growth. The human capital skies market. from lack of capacity and massive side in Africa is well educated and A study by InterVISTAS Consulting losses.

30 Aviation Magazine Vol 6 Vol 6 Aviation Magazine 31 Bugesera International Airport

Kenya Airways continues to showcase experiencing this surge in growth, it still remains visibly slow even though some its new fleet and expansion of route lags behind the rest of the world in terms key markets like South Africa, Nigeria, network and is now serving direct flights of aviation development. What has and the rising East African tiger, Rwanda from Nairobi to New York nonstop. That contributed to the stagnation in growth which is rapidly fostering economic is remarkable feat even against a is mainly to do with increased growth, thanks to the shift of political turbulent and cyclical market patterns, government protectionism in particular stability and an increasing tourist flow to like recent spikes in fuel prices. Most of sheltering national flag carriers from some of its natural gorilla sanctuaries. African legacy carriers also face the competition, which has hampered One can truly say that Rwanda is challenge of operating old fleet which possibilities of galvanizing Africa´s becoming a beacon for economic inherently put pressure on aircraft cost economic progress in air transport progression after bouncing back from drivers in particular, maintenance, development. economy battered by civil and political repairs and overhaul (MROs). Even Despite limiting factors such as unrest. though the African continent is these, Africa's privatization equation

32 Aviation Magazine Vol 6 THINGS THAT THE NEW ROBERT MUGABE INTERNATIONAL AIRPORT WILL BRING . . .

It has become a common feature across Africa to see some works being done at major international airport. 23 July 2018, witnessed the ground breaking ceremony for the Robert Gabriel Mugabe International Airport Development Project. The new airport will bring with it modern amenities that most leading airports have. Here are some 10 things that the new airport will bring.

Additional Space: World Class Retail More Food Options: It is best The terminal building will Facilities: The new practice to have the food outlets at the increase by 33,000 square facility will offer airport represent the country's culture. meters. This will enable the new passengers a world class Leading award winning restaurants airport to handle and increased duty free shopping and food outlets will offer Zimbabwean number of passengers from the experience with leading cuisine and will be backed up by some current 2, 5 million to 6 million local and global brands on global outlets that will add an passengers per annum. offer to satisfy the international flavour to the airport. passenger choice.

Refurbished Runway: RG Mugabe International Airbus A380 Handling Capacity: A handful of Airport has one of the longest runways in the World. African countries are equipped to handle the world's Stretching 4,725m long, the runway will be biggest aircraft. The new RGM International Airport will refurbished and re-equipped with modern lighting have an aerobridge that is capable of handling the A380, solutions from a world leader in airfield lighting. ensuring that when an operator with such equipment comes to Harare they will be adequately handled.

Self-Check-In Domestic Terminal Modern Amenities: Both Kiosks: It has become Building Touch Ups: The terminals will be equipped with a standard for leading domestic terminal building will digital screens for timeless hubs to be equipped undergo extensive modifications. 8. information for the travellers. with self-check-in kiosks. The works comprise modernising Departure lounges will be These kiosks will be the building to deliver and meet furnished with modern and installed at the two (2) the demands of the modern comfortable seats ideal for terminals namely passenger. An eloquently defined passenger needs. Escalators and domestic and Main Entrance will have a cover travelators will be installed across international terminals. that will protect the passengers the airport to increase and from weather elements and add improve passenger movement to the aesthetic feel. efficiencies.

A new and detached VVIP Pavilion: A Multi-Faith Prayer Room: In A separate VVIP pavilion will be constructed keeping with international passenger away from the main airport operations. It will requirements, RGM International Airport 9. be equipped with all the requirements that are will have a multi-faith prayer room that mandatory for international travel. The apron 10. will be used by religious travellers. will be capable of handling the B737 aircraft or Shower units will be provided for the equivalent. convenience of long hour connecting passengers and those with religious hygienic requirements. WEST AFRICA AVIATION, A CULTURE OF EMERGENCY LANDINGS

viation in Africa has peculiar The civil aviation authorities in West The remedy to effective regulatory challenges with little difference Africa are not completely autonomous. function of CAAs is simply to make them Aacross its regions. Aviation has a This has posed a major challenge to its truly autonomous and independent global standard with African countries' regulatory and oversight functions. following the standard practice by Civil Aviation Authority (CAA) being Interference by state is still a major issue AFCAC and by extension ICAO for which members to the International Civil affecting the way CAAs function in Africa they were set up. Aviation Organization (ICAO). The and West Africa to be precise. Another challenge facing Aviation in objective of member states is to ensure a In May 2018, South Africa Civil West Africa is lack of corporate high level of safety in civil aviation Aviation Authority (SACAA) grounded SA g o v e r n a n c e , w h e r e c o r p o r a t e operations through compliance with Express, a state owned airline due safety governance is predicated on four pillars: ICAO standard and recommended concerns. This is a clear case of SACAA Accountability, Fairness, Transparency practices (SARPs). being autonomous in the discharge of its and Independence. Effective and autonomous civil duties. In other cases CAAs of other These can be incorporated into an aviation authorities are essential for African countries even if they want to effective board for the successful achieving safe and secure air transport in wield the stick on state owned airlines, running of an airline but it is lacking. The the continent. In order to optimize the government will interfere. In West board members act as shareholders' resources, states collaborate to Africa, there are no state owned airlines guardians, acting in the best interest. establish Regional Safety Oversight but interference is experienced when Investors in turn have confidence in the Organizations (RSOOs) and Regional airline operators that have connections directors' action. When corporate Accident Investigation Agencies (RAIAS) in government use them to influence the governance systems are effective, they according to AFCAC (African Civil decision and/or given an undue prevent abuse of power. Aviation Commission). advantage by the CAA.

Vol 6 Aviation Magazine 34 Key emergency diversion airports Polar Pacific Atlantic

Airlines in West Africa, especially another challenge facing the region. international exposure. He has more than 12 Nigeria has seen over 50 airlines with This has raised the cost of running years' experience and has provided strategic less than 10 years thresholds come airlines in the region. Nigeria which and people leadership for leading hospitality and go. Airline owners divert funds provides 65 percent of aircraft and aviation businesses in emerging markets. Toni founded Aviators Africa, a media and meant for the company to fend for their movement can provide a facility that integrated marketing company with focus on expensive lifestyles to the detriment of will be able to cater for the the Aviation industry in Africa the company. Issues like owing of maintenance needs of the entire West Toni's contribution to the corporate travel salaries, aircraft not being able to go African sub region thus reducing the industry earned him the post as a regional for checks as at when due begin to cost of Airline that operate in the manager for Africa Business Travel crop up, leading to the demise of the region. Association (ABTA) based in Johannesburg airline. However, it is all not gloom for South Africa. Airlines in West Africa will have West Africa. Recently a few airlines longevity and a financial outlook if have started making informed corporate governance is taken into decisions in operations and aircraft cognizance when setting up an airline. acquisitions. invested that Other challenges facing the airlines includes the neo range. The West which affect Aviation in West Africa are: African block must ensure that its • Underestimation of the time it firstly, states invest in aviation and takes for route development ensure that authorities comply with and subsequent profitability ICAO SARPs, allow the CAA's to be • Managerial incompetence or autonomous and prioritize training and where a competent development. management is often hijacked Globally, the Aviation Industry is and overruled by an naturally gravitating towards incompetent operator who consolidation to spread risks and then ruins the business exploit group synergies. This is yet to • Market entry without a robust happen in West Africa. Airlines must business plan and poor be able to translate broad management skills competitive strategies into specific • No proper understanding of the action steps required to gain and startup cost and running sustain competitive advantage. It is capital required for airline expedient to link strategy formulation operations. and implementation into one efficient Lack of Maintenance repairs and and seamless process. overhaul (MRO) facilities to cater for the various commercial and civil Toni is an experienced aviation, travel and tourism management professional with aircraft operating in West Africa is Toni Ukachukwu

Vol 6 Aviation Magazine 35 Mobile platforms ideally placed to facilitate loyalty programmes' for airlines, but wide variation in adoption means airlines need to adapt strategies

booking and paying for travel through their mobile phone. China also has the most consolidated app experience available, says Travelport, with WeChat acting as WhatsApp, Facebook, Twitter, Instagram, Venmo, Skype and Slack rolled into one, meaning for increased mobile engagement. CarTrawler, chief technology officer, Bobby Healy believes the mobile platform is a personalised device that is “ideally placed to facilitate loyalty programmes” and the centre of changes in distributing travel is the digitisation of loyalty programmes. He says apps are capable of providing a better user experience and have access to new features such as push notifications and location-based alerts. These aspects play into the functionality aspect, which is “of paramount importance to today's Standfirst: On a global scale almost half survey, the top three most important customers who expect a seamless, of travellers surveyed for recent features identified by leisure travellers in multi-device service”. research said they have booked and their travel apps are the ability to search Mr Healy states that linking ancillary paid for an entire or part of a trip online and book flights, being able to see an services with the loyalty status of a through their smartphone. Richard entire trip itinerary in one place and real- customer means travel brands can more Maslen reports on the future role of the time flight alerts throughout the journey, easily personalise ancillary products mobilephone. while business travellers also want to be and ultimately reward loyal customers. In There is an increasing focus among able to make hotel and car bookings. order to do this, travel brands are technology providers on the mobile On a global scale almost half of the “increasingly leveraging their own platform. Recently, Travelport revealed 16,000 travellers surveyed have booked customer data to develop ever more that mobile devices are as vital for travel and paid for an entire or part of a trip sophisticated means of serving and as for other aspects of life in its 2018 online through their smartphone, but rewarding them” says Mr Healy. Global Digital Traveller Research. China takes this to another level with >>>>37 According to the respondents to its close to 100% of survey participants

Vol 6 Aviation Magazine 36 Things are different in the African market, where credit card penetration is low and a number of African airlines have responded to this by accepting advanced mobile money solutions as a form of payment

But, the wide variations in preferences Things are different in the African mobile merchandising solutions and between consumers in different markets market, where credit card penetration is notes that while most travel brands means it is “important that travel brands low and a number of African airlines have provide basic services such as mobile adapt their mobile strategies to reflect responded to this by accepting check-in, digital boarding passes and the variety and differences between advanced mobile money solutions as a itinerary management there is “huge f o r m o f p a y m e n t . scope for improvement” to deliver M e a n w h i l e , i n L a t i n personalised merchandising techniques America, the technology and journey-centric interfaces to adopting millennial age travellers. group is driving the trend of Richard Maslen is director of Maslen mobile payment adoption. Aviation Consultancy, supplying engaging But, while Asia Pacific content solutions for the aviation and travel leads in adoption of mobile industries. This article first appeared on The payments, CarTrawler says Blue Swan Daily platform from one of the apps from airlines in the world's most trusted sources of market region are failing to intelligence for the aviation and travel capitalise on the mobile industry, CAPA Centre for Aviation. interface. It cites research from Videc, examining 51 Android-based airline apps, which found that 98% of apps from Asia Pacific airlines have an in-app search function that routes geographic regions,” says Mr Healy. to an external browser that mimics the M o b i l e a p p d e v e l o p m e n t f o r desktop purchase flow, rather than smartphone platforms is a “standard capitalising on the mobile interface. strategy” for most North American, Asian “Companies need to commit to and European carriers, but according to fundamental change across their entire CarTrawler, the Asia Pacific region leads business model. It is crucially important the way in mobile payments with 53% of for them to think about mobile very connected consumers using their differently,” says Mr Healy. mobiles to pay for goods or services. He says the travel industry is This is a long way ahead of Europe (35%) “embarrassingly behind” in developing and North America (33%). Richard Maslen

Vol 6 Aviation Magazine 37 Attracting airlines is a difficult job for Luanda. The expansion project is commericial aircraft operational (the ZIMBABWE: even the world's most established, well- expected to take around three years to other three are grounded, forceding the connected airports. Theoretically, complete, and naturally brings with it national airline to abandon international Fast-Growing, and Determined To Have More Airline Operators airlines are only ever going to open a employment opportunities for locals. routes). route that it expects will be (at least It's also worth highlihghting that There's now an appointed Alex Macheras somewhat) profitable, be it by Zimbabwe's business ties to China are independent administrator running its imbabwe, with a population of of the authority, who are determined to established a partnership with passengers traffic, or cargo. If demand on the increase not only is Zimbabwe's loss-making national airline in order to try around 16.5 million, is home to a establish new airline operator international route airline operator]. doesn't historically exist for a route or authority present at a large Guangzhou and revive its fortunes, but Zimbabwe Zfast-growing aviation industry. customers, but it also gives Zimbabwe These domestic routes consist of flights destination, some airlines take the hosted aviation event, but the upgrade hasn't let the struggles of its national chance of creating the demand by flying of Harare is also being funded through a carrier interfere or tarnish its global there. concessionary loan from China's Exim image as a country with aviaiton Airport authorities are often able to Bank. The loan was established when potenital, passenger growth, and incentivise airlines with lower operating President Mnangagwa visited China, lucrative markets such as Victoria Falls. costs, as a way in which to have routes and it's also the same firm behind the Poor infrastructure, political instability, appear more financially attractive during successful upgrade of Victoria Falls and regional integration remain an airlines' economic route assessment. International Airport, which was obstacles for much of the African region To further its willingness for new airlines, completed back in 2016. but Zimbabwe's determination to secure and unlike several of its African nations Passenger Traffic Is Now On The more airline operators is futher neighbours, Zimbabwe is now offering Increase Zimbabwe's determination for enhancing the global awareness of generous incentives to the world's growth is already being reflected in the aviaiton opportunity in the country. airlines, in a bid to secure their business. latest passengers figures. Passenger Over the last 20 years, Africa's If an airline were to open a new route to traffic at the upgraded Victoria Falls growth in inbound tourism has exceeded Zimbabwe, the authority is offering a International Airport has surged by 25% the world average, and the continient is 100% discount on all applicable during the period of January to August becoming increasingly popular with aerodrome and air navigational charges 2018 with the number of passengers tourists from China, and UK. A recent for the first year, followed by a 50% continuing to rise. global market forecast notes that whilst discount for the second year of operation. A generous incentive of this kind is a rarity these days, but it doesn't end there. Zimbabwe has also extended similar incentives to new services to airlines wishing to boost frequencies, such as a 50% discount on an increased frequency to Zimbabwe. “Our incentives have already encouraged airlines to upgrade their flights to larger aircraft, with higher seating capacity, on routes to and from Zimbabwe” Sarue tells me. New Infrastructure To Come Zimbabwe's new government has The country is rich in natural resources visibility, and enables the authority to from Zimbabwe's larger airports, to approved upgrades to airports across (including over 40 types of metals and meet with the world's airlines and smaller airports strategically situated the country, in a bid to double existing minerals) and is home to a mining airports…all under one roof. near to tourist hotspots” AJ tells me. annual passenger handling capacity. sector that acts as the main driver for The 'mantra' being shared from the >>>39 The eight main airports in the country There are currently eight airlines serving the number of international city pairs the country's economy. Around 40% of Civil Aviation Authority of Zimbabwe's have a combined capacity of Victoria Falls, including South African connecting Africa has more than Zimbabwe's foreign exchange is the team (including AJ, Tawanda, approximately six million passengers Airlink, Fastjet, Air Zimbabwe, South doubled, city pairs connecting African export of metals and minerals. and Sarue) to the world's airlines? annually, with Harare's Robert Gabriel African Airways, British Airways , states declined until 2012, with the Combine that with the consistent 'Zimbabwe Is Open For Business'. Mugabe International Airport being the Kenya Airways, Air Namibia and number recovering to around 920 by the tourism demand at some Zimbabwe's Attracting The Airlines largest at around 2.5 million passengers, Ethiopian Airways. As I mentioned end of 2017. tourist hotspots including Victoria Falls In recent times, the priority of per year. earlier, the Civil Aviation Authority of Zimbabwe tend to be very liberal the vitality of the country's aviation Zimbabwe's aviation authority is For Harare, President Mnangagwa Zimbabwe's continued efforts could now when it comes to granting airlines fifth sector becomes more apparent. clear: to attract new airline has now commissioned a $153 million see the resumption of Lufthansa freedom rights but having this mentality As with other African nations, operators to launch services Robert Gabriel Mugabe International services to Victoria Falls. Furthermore is itself a tangible step to even greater aviation plays a significant role in to/from/via Zimbabwe, or to Airport expansion of the international British carriers Virgin Atlantic & British liberalisation across the region, which contributing to the country's overall b o o s t f r e q u e n c i e s a n d terminal building and aprons, with Airways are also tipped to be will ultimately lead to economic economic growth, and air routes strengthen relationships with installations of four new air bridges, a considering launching routes to the prosperity for the country. Zimbabwe's determine the links Zimbabwe has with existing airline operators. secondary radar system (rare for this country, with assessments of the route aviation infrastructure is growing in the rest of the world. Recently at World To break it down, the region) a construction of a VIP pavilion, viablity said to be 'ongoing'. parallel, and proven projects such as the Routes in Guangzhou, China, I met with authority's focus is to have airfield ground lighting system, and new Final Thought upgraded , are delegates of the Civil Aviation Authority airlines launch new international communication systems. If there were ever a time that already showing the previously forecast of Zimbabwe, in order to discuss the air routes to Zimbabwe's two When I spoke with officials at 'Zimbabwe Is Open For Business' it's rise in passenger traffic. With the recent growth across the country's busiest airports, Harare's Robert Lufthansa, the airline said they were now. The airport authority's focus on backdrop of a new government, and the airports and to talk through the Gabriel Mugabe International pleased with the developments other airlines doing business with authoirty's global vision Zimbabwe's authority's strategy for obtaining new Airport, and Victoria Falls. “Each underway in Zimbabwe, including the Zimbabwe is much more sustainable determination for more airline operators airline operators. The Civil Aviation international airline flight to either airport expansion a positive sign, amid than making Air Zimbabwe a priority, is already starting to pay off. Authority of Zimbabwe's presence at Harare or Victoria Falls feeds talk that the German flag carrier airline is given Air Zimbabwe is struggling with a the conference itself is significant. Not traffic on to domestic routes set to resume flights to Victoria Falls, via $300 million debt, with only three of its only does it further prove the willingness [even if domestic airlines haven't

38 Aviation Magazine Vol 6 Vol 6 Aviation Magazine 39 New Robert Gabriel Mugabe International Airport, A time to grow

Nunurai Ndawana n 1949 the government of viable for airlines to operate to Harare. purchased Kentucky and Adair Fast forward to 2016 when the new Ifarms east of Salisbury now Harare Victoria Falls International Airport was which was 2700 acres, for the commissioned, traffic started building development of an airport. This was back to Zimbabwe. Years of destination done after the then current airport in marketing by the Civil Aviation Authority Belvedere could not sustain of Zimbabwe and its partners started commercial aviation activities. bearing fruit. This history of Harare International Recently Zimbabwe has been Airport now Robert Gabriel Mugabe attracting interest from all business International Airport can be defined in sectors. This is largely attributed to new two pictures or should I say mixed country image and the events of feelings. In the late 90's its crowing was November 2017. Lonely Planet listed the landing of the now retired concord Zimbabwe as the third must visit aircraft. The over flow of passengers in destination in the world for 2019 and the current domestic terminal waiting to preparations for the imminent surge in board flights to Paris, London , , traffic must be done. Vienna, Cairo, and any other R o b e r t G a b r i e l M u g a b e major destination was a common International Development Project was feature. The airport was stretched with a commissioned on 23 July 2018 by H.E peak of 2.28million passengers and 45 E.D Mnangagwa. The decision to airlines in 1996. upgrade the airport was in response to A u t h o r i t i e s r e s p o n d e d b y the surging number of passengers and constructing a much bigger and modern to provide a facility that is modern and terminal building to accommodate the enhancing the passenger experience growing number of passengers. and service delivery. Construction will be Unfortunately when the terminal came, done in a two phase approach, with the the airlines flew off; constituting a record extensions on either sides being done low of 0.834million passengers in 2003. first. A new arrival and departure This was against a common correlation concourse will be constructed and in aviation which states that “if you built it, completed in the first phase. All airlines will come”. Looking back the operations will be moved to the new weakening Zimbabwean economy was fixtures paving way to the refurbishment not encouraging and it was not simply works at the current terminal. p41

40 Aviation Magazine Vol 6 Following the completion of all continent ranges an average of stages, the total capacity will be 6 63%, making the E-jets or turbo- million passengers per annum up props perfect for the inter from the current 2 million. Aircraft connectivity. Developments at the will be able to use a new runway RG Mugabe International Airport and taxiways. The later stage of provide perfect facilities for such development of the airport will see aircrafts to operate to and from. the construction of an airport hotel As African Aviation Godfather through a partnership model, multi- Germa Wake puts it across “Africa story carpark and a shopping needs connections between centre. African cities and not just long Like Victoria Falls International range point to point”. Harare with airport before it, RGMIA will be a its central location and the pioneer in sustainability making upgrading of the RG Mugabe use of natural lighting and bio- International Airport puts it in a mimicry in aeration. Passengers perfect position to offer these intra will experience a modern feel with Africa connections. bag-drop systems that allow The new history for Robert passengers to check in their Gabriel Mugabe International is luggage quickly and easily. A that of an alternative continental world-class shopping experience hub and a hub for intra-Africa awaits the passengers with food c o n n e c t i v i t y. I n t r a - A f r i c a outlets that will offer both African connectivity will address one i n s p i r e d m e n u s a n d t h e perennial challenge of African contemporary offering. Aviation, which are smooth Zimbabwe stone sculptures connections with Africa without are known and celebrated leaving the African continent. worldwide. The CAAZ is working Intra-African connectivity has with the Zimbabwe National Art the potential to grow the Gallery in identifying art pieces by economies of the African states leading Zimbabwean sculptors through the movement of goods, and artists that will be displayed services and people. As SAATM throughout the airport to symbolize encourages, these connections the renaissance of Zimbabwe. will be done through the use of Harare is a highly attractive narrow body aircrafts that are ideal destination for tourists and for the African markets. Short hops i n v e s t o r s u n d e r t h e n e w or regional services have the dispensation; an estimated 65% potential to offer more frequencies visitors travel by air to Harare. But and in the process create jobs this growth requires adequate through linking markets and i n f r a s t r u c t u r e f o r s m o o t h offering passengers a convenient facilitation. Zimbabwe is growing in service. the aviation sector with initial CAAZ cannot do this alone. targets being returning to the 90's There is no country that has grown glory days. The current airport has its economy without a vibrant vast limitations in handling modern national airline; I cannot imagine wide-body aircraft hence the need Dubai without Emirates. Rwanda is to upgrade. an example with RwandAir leading Robert Gabriel Mugabe the revival and repositioning of International Airport is the answer Rwanda as the Singapore of Africa. to these demands, considering Zimbabwe will need collaborative Zimbabwe's central geographic efforts from the Tourism Authority, position serving most Southern revived Air Zimbabwe and industry African countries with a 2 hour flight support. What this will mean is that time. Harare's unique central the tourism agency will create an advantage plays in the hands of appetite for people to visit Single African Air Transport Market Zimbabwe and Air Zimbabwe will (SAATM) of having more African provide them with the connections. cities linked with 2-3 hour flights. As the industry saying goes, Harare is linked to 12 central and if you build it airlines will come. All east African cities within a narrow ingredients are on the ground to body flight range of 3 and half make Harare a regional aviation hours. The Embraer range of hub. Yet again an opportunity for aircraft has the capacity to the airport to write itself some new enhance and improve Africa's inter history. connectivity. Loads within the

Vol 6 Aviation Magazine 41 In the community CIVIL AVIATION AUTHORITY OF ZIMBABWE JOINS FIGHT AGAINST CHOLERA AND TYPHOID

he Civil Aviation Authority of Zimbabwe has partnered the Ministry of Health Tand Child Care in the fight against Cholera and Typhoid as part of its Corporate Social Responsibility Programme, targeting the high density suburbs of Budiriro. Budiriro and Glen View made the headlines in September 2018 after an outbreak of Cholera and Typhoid. Mr. David Chawota, the Civil Aviation Authority of Zimbabwe (CAAZ) General Manager/CEO, said "the CAAZ prioritises hygiene, healthy living and healthy working environments. In April 2018, the Authority commissioned modern and environmentally friendly Sewer Ponds at JM Nkomo International Airport, and on 7 November 2018, just yesterday, we officially operationalised a new Sewer Pump station at RG Mugabe International Airport. Today we hold hands with the Ministry of Health and Child Care by donating clean water to the Budiriro Communities. CAAZ will donate 124 000 litres of water over the next 31 days. This is to ensure that we have a healthy and productive community as we rebuild Zimbabwe under the Second Republic. We are aware some of our employees may be resident in these suburbs and, together with the Budiriro community, will also be beneficiaries."

CAAZ will provide three water bowsers across Budiriro at the following points: • Guarded Carpark Budiriro 1 ((2,000.00 litre tank) • Corner Odzi Close and Nyan'ombe Crescent, Budiriro 5A (1,000.00 litre tank) • Bethel Assembly Church, Budiriro One Extension/Budiriro 3 (In-between). (1,000.00 litre tank)

The CAAZ will continue with its mandate of developing aviation in Zimbabwe and has embarked on a global drive to lure back airlines to Zimbabwe, and also to develop and refurbish airports infrastructure to meet current/future demands and standards. In the process, it will remain sensitive to community needs, and will continue to identify relevant Corporate Social citizenship programs where its hand is needed.

Vol 6 Aviation Magazine 42 MBANO MANOR HOTEL Victoria Falls will soon launch a new luxurious hotel called Mbano Manor Hotel in the 2019.

Located along the Old Kazungula road the hotel is going to offer a unique and nature based travel experience for high end tourist who seeks world class hospitality, comfort and privacy to commune with nature. The Mbano Manor Hotel boasts 18 luxurious standard suites, and one signature Presidential suite nestled within the natural beauty of the surrounding wildlife estate. The Presidential Suite offers the ultimate in understated yet intimate luxury.

Night activities introduced for tourists in Victoria Falls rainforest The Zimbabwe National Parks and Wildlife Management Authority MBANO MANOR HOTEL (Zimparks) introduced night time activities in the Victoria Falls Rainforest and National Park with closing time being extended from 6pm to 10pm.The night tourists will be paying more money than day visitors. The internationals will be paying $40,00 with children being charged $20,00 whilst locals paying $10 and children will be paying $5,00 per entry. NESBITT CASTLE a timeless Bulawayo Jewel Although it's authentically medieval and an interesting history Nesbitt Castle was built by Theodore Garde in the 19th Century. It was bought by Digby Nesbitt and his friend John Osborne in 1988 and they renovated it to its current brilliance as boutique Hotel. It has an offbeat as well as a romantic feel. Moreso, there is safety and security at Nesbitt .Their swimming NESBITT CASTLE pool is decent sized it has a pool bar and a restaurant. Nesbitt Castle has an Irish Pub, which is a little curious in Africa. Activities from the Nesbitt will take you to the CITY OF Bulawayo WHERE ONE CAN GO THROUGH curio shops as well as visiting the highly recommended Railway Museum. Bumi Hills Safari Lodge Located on a secret Riviera in the heart of Africa, Bumi Hills are located near and Matusadona where its proximity makes endless game viewing opportunities on a luxury safari. The activities include boat cruising, fishing, and guided walking safaris, day and night game drives led by the professional and passionate tour guides who will share their love of the bush with the tourists as well as their knowledge. During one's stay at Bumi Hills Safari Lodge one can see animals like buffalo, elephants to mention a few, from the Kariba's wildlife-rich shores to walking safaris through the ancient bush. BUMI HILLS SAFARI LODGE 5 new tourist sites for Zimbabwe Zimbabwe government has released funds for the development of Lonely Planet Ranks Zimbabwe 3rd Must Visit five new heritage sites to preserve and turn them into tourist attractions. These tourism sites are Chinhoyi Battle Site and the Country in 2019 Seven Heroes burial site (Chinhoyi), Trabablas Trail (), Tourism in Zimbabwe is on the bounce, as seen by the recent high Pupu Shangani (Matabeleland North), Old Bulawayo Site number in arrivals of tourists. One of the world's leading tourism (Bulawayo) and Tangwena Village (Manicaland). opinion shapers Lonely Planet, recently ranked Zimbabwe 3rd in Zimbabwe has in the past year, been receiving record breaking their list of must visit countries in 2019. Zimbabwe is blessed with tourist arrivals attributed to the improved country image and the unrivalled natural beauty from the big 5 to the majestic Victoria Falls new Victoria Falls International Airport. and historical monuments such as Great Zimbabwe.

Vol 6 Aviation Magazine 43

Kariba: Legend, nature and man in harmony

Monica Cheru-Mpambawashe raffic builds up as drivers patiently wait for jumbos to cross the road. There is no rush. This is exactly what Tyou came for. The sweltering heat feels like you are in a giant sauna. Someone who knows about these things tells you that the deep throat growl that sends chills down your back is the cry of an alpha lion male. The jungle encloses you, its secrets almost within reach. Welcome to Kariba. The largest manmade water reservoir by volume, the is literally the stuff of legends. The story of its construction is littered with myths of the fearsome Nyaminyami. It is a poor visitor indeed who leaves the resort without at least one souvenir of the fabled river god in the form of a crest-headed serpent. A favorite for many are the ornate walking sticks. Take infinite care when acquiring one, there may be a deadly dagger concealed inside in which case you definitely don't want it in your hands as you pass through airport security checkpoints to board your flight. Construction and completion of the Kariba Dam wall is a triumph of the eventual harmony between man, nature and legend, after a rocky beginning. In the 1940s when surveys were initiated the locals warned the Italian engineers working for Impresit that Nyaminyami ruled that part of and would not take kindly to interference within his kingdom. History bears witness to the river god's fury and determination to chase away the invaders. Science says the area is prone to seismic activity citing the example of an earthquake of surface wave magnitude 6.0 recorded on in 1910. In 1950 a cyclone from the Indian Ocean hit the area, a hitherto unknown phenomenon. In 1955 when work on the dam began a huge flood washed away the foundations of the coffer dam and pontoon bridge, twice. In 1956 the rains came a whole month early and progress stuttered again. An almighty flood came down and washed away equipment including the largest digger truck. Fast forward two years to 1958 yet another flood happened and the suspension bridge was shattered into pieces and swept away. N y a m i n y a m i w a s s e e m i n g l y lucky you may hear the rumble of Game viewing more humans than any other wild Fishing appeased some 80 human lives later Nyaminyami from deep underground animal in Africa in any given year. But at and the dam wall was finally during your stay. Scientists will least you are safe and snug in your high Kariba is the tourist completed in 1958. The beautiful mumble some nonsense about There is game viewing. Then you can cruise boat. Canoe the waters if you Every angler worth the name dreams of Church of Santa Barbara in Kariba seismic activity, but you and I know experience game viewing from Lake dare. catching a tiger fish that outweighs the haven of the Heights has a plaque with the names better. Kariba. No comparison. There is just one that got away. As the tiger fishing of the Italians who died during the something magical about drifting in the House boats experts say, “The tigerfish, Hydrocynus Zambezi basin and construction of Kariba Dam. A statue middle of the lake during a sunset boat vittatus, needs little introduction. Many of Nyaminyami dominates the dam What to do in Kariba cruise and watch the animals young fishermen growing up in is easily accessible wall, a tribute worthy of a river god. seemingly coming to you as they come There are plenty of top drawer hotels in Zimbabwe regard the capture of a After the wall was completed and Kariba is the tourist haven of the for their drink. Kariba. There are also some quiet tigerfish as their ultimate angling goal. by charter flights the dam filled up and flooded 5,580 Zambezi basin and is easily It is as if you are the monarch of all secluded lodges and camps. For the uninitiated however, the tigerfish km2 area people and animals in had to accessible by charter flights from you survey who has thrown a giant ball Backpackers will find plenty of clean is probably Africa's finest and most from areas like be rescued and relocated. Operation areas like Mana Pools and Victoria for the animal kingdom and everyone and pleasant places to stop over. But flamboyant game fish. For sheer Noah lasted 5 years as 57 000 people, Falls, should one wish for a wider turns up in their best costumes. until you spend a night on a houseboat, aggression, pound for pound, it must Mana Pools and mostly of the Tonga ethnic group, as experience. But Kariba on its own is a Antelopes and bucks of all shapes and don't cross Kariba off your bucket list rank as one of the world's most well as 6000 elephants, antelopes, full destination and definitely one for sizes, tall giraffes seemingly bowing to yet. powerful freshwater species.” Victoria Falls, rhinos, lions, leopards, zebras, the bucket list. Your stay is always too you as they reach for the water, stripes There are over 30 luxury house Tigerfish are native to the Zambezi. warthogs, birds and snakes were short and there are so many things left creating an illusion of a sea of zebras, boats and cruisers to choose from. You When the Kariba Dam wall was built, should one wish for relocated. Most of the animals were undone. the guest list is endless. get to enjoy all the comfort of gracious kapenta fish were introduced from Lake taken to Matusadonha National Park There are always the countless living while spending the night right in Tanganyika. The fecund tiny sardines a wider experience. and others were released around the deceptively harmless looking the heart of the lake. not only provided a whole thriving new lake. crocodiles lying on the shores. What could be better than to be on industry and a tasty snack and relish for Finally man, nature and legend Sometimes they quietly slip into the the deck and watch the nightlife while the human population, they also could reside in harmony. If you are water and you wonder if they are you indulge in a glass or two? Wide became easy prey for the voracious headed your way. The indolent hippos open skies and the calls of the wild will tigerfish boosting the population and will open their gigantic jaws in massive make you feel like you are the last of the growth of the latter. yawns as they seemingly ignore you. human species on earth. But then you remember that hippos kill

46 Aviation Magazine Vol 6 Vol 6 Aviation Magazine 47 Tokwe-Mukosi facts and figures

There are many spots where anglers can annual Kariba Invitational Tiger Fishing nature, then you head out to any one of try their luck and equally as many expert Tournament held in October. Anglers the several islands in Lake Kariba. guides to take you there. Guides are not from across the country and beyond Kariba has an amazing array of bird optional. Think lions and crocodiles and battle it out to catch the largest tigerfish species and they are best seen close up hippos and snakes and all other such of the tournament. A vehicle prize awaits on the islands where they nest. To lovely creatures best loved from afar. the winner, only if the fish weighs in at 10 preserve their pristine natural state as Yeah, this is Animal Planet and Nat Geo kg or more. much as possible, the islands are Wild, except there is no remote control naturally a low carbon footprint when it gets hairy. You will not be thinking environment. This is the ultimate treat for of selfies when they find you in their Be an islander true children of Gaia. dining area. If you really want to write your name in history, then you have to take part in the When you really want to be at one with

Kariba Fact file

Lake type: Hydroelectric reservoir Catchment area: 663,000 km2 (256,000 sq mi) Basin countries: Zimbabwe, Zambia Max. length: 223 km (139 mi) Max. width: 40 km (25 mi) Surface area: 5,580 km2 (2,150 sq mi) Average depth: 29 m (95 ft) Max. depth: 97 m (318 ft) Water volume: 180 cubic kilometres (43 cu mi) Surface elevation: 485 metres (1,591 ft) Islands: The lake has several islands, including Maaze Island, Mashape Island, Chete Island, Sekula, Sampa Karuma, Fothergill, Spurwing, Snake Island, Antelope Island, Bed Island, and Chikanka.- Wikipedia

48 Aviation Magazine Vol 6 Our Airport Network Designed To Facilitate Tourism And Trade

Lake Kariba Mythical Kariba and the Mighty Zambezi Harare “Sunshine City”

ZAMBIA

Kariba Airport

Victoria Falls The Majestic Victoria Falls MOZAMBIQUE

Robert Mugabe International Airport Victoria Falls International Airport The natural gateway to Central and Southern Africa

Great Zimbabwe Airport The Grand Medieval Palace

Masvingo Airport BOTSWANA

J. M. Nkomo Gonarezhou - Chilojo Cliffs Buffalo Range Great Limpopo Transfrontier Park covers International Airport Gonarezhou, Kruger and Limpopo Game Airport Parks to form the largest wildlife conservation area in the world

Hwange National Park Prisine Wildlife and Nature

SOUTH AFRICA

Matobo National Park Balancing Matobo Rocks Safety, Security, Quality and Efficiency In this edition of All In A Day's Work, we focus on Captain Brian Ngonidzashe Chawasarira of Air Zimbabwe, who is a Command Pilot on the Boeing 737- 200A. Captain Chawasarira is a familiar aviation practitioner with over eighteen years of experience in various capacities within the military, commercial sector and airline enterprises. He is also an astute business leader with a Masters Degree in Business Administration (MBA Degree) and has practical experience and exposure to the leadership and management of corporates in the transport services sector.

Present Role: Airline Captain Hobbies: I enjoy watching and playing Rugby. My favorite team is the Sharks of South Africa. I also try to maintain a level of fitness through Gym Weights training. Volunteering in Church Ministry work fills much of my idle off-duty time. Likes: My job gives me opportunity to travel to various destinations as well as meet and interact with people of different social backgrounds. I love the work culture that is present on the Flight Deck. Dislikes: Disruptive passengers and adverse weather conditions. Favorite Aspects of the Job: Airline Captaincy in essence is a call to Captain Brian Ngonidzashe leadership more that it is about flying skill. It is this call that inspires, motivates Chawasarira and challenges me everyday to learn through various tools and from practical experience that comes with each flight, the art of good leadership.

DIARY OF ACTIVITIES cleaned, refueled, fresh food, and luggage and cargo are loaded for the third flight leg of the day into the scenic Victoria Falls. 04:00 - 06:00 My typical morning begins early at 4am with Quiet Time; 30 10:00 - 12:00 minutes of Bible reading, studying and daily prayer. This is Passenger boarding for the Victoria Falls flight commences then followed by showering and dressing up for work, at 10am for a 10:30am takeoff time. We typically cruise at thereafter a 30-minute drive to the Airport. 34000ft to Victoria Falls at 0.78 Mach Speed (which means about 3/4 the speed of sound); flight time being just under 06:00 - 0800 1hour. I plan to arrive at the Flight Operations Room by 6am to do complete dispatch activities for the flights scheduled for the 12:00 - 16:00 day. These activities typically involve 10 minutes spent we usually have a 5-hour layover in Victoria Falls, which is studying the route, flight plans, weather briefings and essentially a period of rest and waiting before the final flight Airman notices with the and Dispatch of the day back to Harare. I occupy this time by engaging in Personnel. The information obtained helps us to decide on much reading and research on various subjects of interest. the take-off weights and fuel needed to complete the flight task at hand. The next 5 minutes involve an inter-crew briefing involving the pilots and cabin crew, which is 16:00 - 1800 essentially a team building and task orientation exercise. The flight from Victoria Falls departs at 4:15pm and lands in We then walk out of the Operations Room and trek to the Harare at 5:15pm. At the end of the flight, the crew Aircraft. At the Aircraft, we have a brief handover-takeover assembles in the business class of the Boeing 737 where a with Aircraft Engineers followed thereafter by pre-flight post mortem on the flight is discussed in the post-flight Inter- inspections by each member of the team for their specific crew briefing before leaving for the Flight Operations Room duty and responsibility areas. Once complete, I issue orders where I complete and sign off all requisite flight reports for Passenger Boarding at least 25 minutes before before knocking off for the day. departure time at 7am. At 6:45am, we close all aircraft doors; start engines and taxi to the runway aiming to have 18:00 - 20:00 wheels off the ground by 7am for the first takeoff of the day Bonding time with the family by interacting with kids, helping flying to Joshua Nkomo International Airport. The flight is them with school reading and homework before dinner, typically 40 minutes in duration and we plan to fly at 28000ft which is served at 7:30pm. at an average ground speed of 450kts (833km/h). 20:00 - 22:00 08:00 - 10:00 I catch up on the day's current affairs by watching television After a brief 30-minute turnaround in Bulawayo, we depart at news channels followed briefly by some reading before 08:15am for the return leg to Harare aiming to touch down at retiring to bed by latest 10pm. R.G. Mugabe airport by 09:00am. We are on the ground in Harare for about an hour during which time, the aircraft is

50 Aviation Magazine Vol 6 The 2019 edition of the Aviation Golf Classic was held in Victoria Falls at the scenic Elephant Hills Golf Course. As AVIATION per tradition, CAAZ used the golf event to raise awareness and register its support for Breast Cancer. During the Aviation Golf Classic all ladies were dressed pink golf GOLF shirts in support of #Pinktober. CLASSIC IN PICTURES Below are some of our favourite images of the day.

51 Aviation Magazine Vol 6 FLYING TIPS 18 Best Airport Hacks

flight. Your air travel clothes should be comfortable but presentable, neither too warm nor too thin and somewhat durable. Once you have chosen your air travel clothes, make sure they are clean and at the top of your packing list a couple of days before you travel.

4. If your luggage is overweight or close to it, wear more clothes.

When packing, if you suspect your luggage might be close to your airline's weight limit (a small luggage scale can help you figure this out), put a jacket, sweatshirt or other heavy item of clothing in a front pocket or right at the top of your bag. If the airline calls out your bag as overweight at check-in, you can open the bag, rip out the Getting through the airport can be a also has information about airport garment and put it on. (This tip also tricky and harrowing business these Wi-Fi options, which can eliminate the works on the way home from a trip if days, so just showing up and hoping hassle of trying to figure out which of your suitcase is weighted down by a for the best won't cut it. You need to a dozen available networks are legit. few extra souvenirs.) be prepared, nimble and wily. To help you pull it off, we've compiled 18 2. Put a few Ziploc bags in your 5. Pack stuff you will need within easy airport hacks to help you slip from the luggage. reach. parking garage to your gate with as little trouble as possible at every step Zip-top bags can be useful in countless along the way. ways when traveling (for liquids when going through airport security, to stow 1. Check for information about snacks, to keep your phone dry), so I destination and layover airports. always stow a few in the pockets of all my travel luggage. I leave them in there You're probably pretty familiar with even between trips, and then replenish your own home airport, but layover the stash as needed. and destination airports can be 3. Have a dedicated set of “air travel disorienting. The GateGuru app can clothes.” help, with its airport maps that include amenities available in each Having a favorite set of clothes to wear terminal. This can save you time if on planes can make the minutes before you're trying to find food or toiletries you leave for your flight easier, and >>>> 53 during a tight connection. The app guarantee comfort at the airport and in

52 Aviation Magazine Vol 6 FLYING TIPS

This applies to your carry-on; your next to his carry-on bag. the lanes to your left. “personal item” in which you might carry your ID, boarding pass and other critical 11. Wear a belt with a plastic buckle. 15. Stow your stuff while going through items; and your checked luggage. Pack the security line. stuff you will need first or frequently in Some security agents will let you leave your easily accessible locations to avoid the belt on if it is not made of metal; a belt with Don't wait until you get to the front of the misery of digging through your bag in view a plastic buckle might save you the trouble line to take your phone, keys, loose change of dozens of fellow travelers. of taking off your belt and having your and other stuff that security agents don't clothes half falling off. like out of your pockets; take care of it 6. Take a photo of your parking spot. while winding through the inevitable 12. Bring a portable phone charger. security line. Snap a picture of your parking spot before Having a portable phone charger can be a heading to the terminal, making sure to 16. Find an empty gate during layovers or include signage identifying your location delays. (level, aisle, etc.). At some airports the garage or terminal number is not obvious If you have a few hours to kill, opt for a on the signage (this is the case in more peaceful and comfortable Philadelphia), so you may need to experience by finding an empty gate where remember which garage you were in. you can have seating, power outlets, Wi-Fi signals and brain space to yourself. Just be 7. Put in-flight essentials all in one small careful not to be too far away when bag. announcements affecting your flight might kick in. Put everything you'll need during the flight into a single small bag earbuds, e- lifesaver if you can't find an open outlet at 17. Sneak your stuff into a shopping bag. reader/book, a snack, etc. so you can just the airport. You can also use it in-flight, grab it and stick it in the seatback pocket when your phone is likely in airplane mode If you're having trouble adhering to the before you stow the rest of your stuff in the and therefore not using much power. This “one carry-on and one personal item” rule, overhead bin or under the seat. (Note that can be a great way to make sure you have some devious travel hackers suggest asking if your in-flight necessities include liquids charge when you land. for a shopping bag at an airport store and like antibacterial hand gel, you may have to putting your extra stuff in it. Gate agents transfer them into the small bag after you 13. Bring a multi-plug adapter. will think it's just some things you get through security.) purchased, which they may not count Especially if you are traveling with family or against your carry-on allowance. 8. Pack an empty water bottle in your a group, bring an adapter that can turn one carry-on. outlet into multiple ones so more people 18. Be careful when wearing headphones can plug in. Even if you arrive at the gate at the gate. To avoid paying huge mark-ups for bottled and all the outlets are in use, often a fellow water at the airport, bring your own empty traveler will share one with you if you have Listening to music, streaming a bottle (which will go through security just such an adapter. podcast or watching a movie on your fine) and fill up at a water fountain after the mobile device helps pass time at the checkpoint. 14. Go to the left at security. gate, but also puts you at risk of 9. Check in next to the first/business-class missing important gate Apparently most humans are biased line. announcements. Be careful when toward their dominant hand, so the fact tuning out the noise that you don't that the majority of people are right- As check-in becomes more automated, also tune out the signal. handed causes most people to select the with most economy check-ins taking place Https://www.smartertravel.com/16- security lane on the right when faced with at kiosks, standing in big lines is becoming a choice. Zig when they zag by checking out ways-get-airport-faster/ less common, but some travelers swear by the tactic of using the check-in option closest to the first- and business-class counters, where agents will sometimes help economy travelers if no one is at their counter.

10. Use a jacket to carry on more stuff.

One photographer wears a photography vest that has a half-dozen large pockets designed for lenses, which he fills with his stuff. When he gets on the plane, he folds up the vest and puts it in the overhead bin

53 Aviation Magazine Vol 6 FLYING TIPS 16 Ways to Get Through the Airport Faster

ith airports busier than Buying more stuff is not always the ever, airline staffing best solution to travel problems, as Wreductions creating longer one of the most serious travel lines at check-in, and airport security problems for many people is having wait times that can be entirely too much stuff in the first place. But unpredictable, the old airport “two- there are a few items that are useful hour” rule often leaves just minutes to enough away from the airport to spare to buy a magazine, grab a snack, justify buying mostly for the airport, or hustle your kids into the bathroom. including slip-on shoes, clear zip-shut But there are still ways to get through sundries bags, and TSA-friendly the airport faster. laptop cases to help speed you through security. Saving a few extra minutes here and Especially if you are not checking there along the way can add up in your bags, this can save you a heap of favor; here are 16 airport tips to get time. When checking bags, having you from your front door to your seat the preprinted boarding pass in your on the plane as quickly and painlessly hand doesn't help all that much, and as possibleas well as some ideas to check-in agents often end up keep you moving no matter what is reissuing another boarding pass going on with your flight. when you check your bagsbut it sure doesn't hurt. Plus, it's the best way Get Ahead of the Game to secure the seat you want onboard Sign Up the plane. Learn more about online check-in. The TSA's PreCheck, a trusted traveler program, has spread to more cities Before You Leave Home Place Documents in an Easily across the U.S. and is now available at Check Flight Status Accessible Place more than 200 airports. Members of Check flight status early and often in the program are prescreened and can case of cancellations and other whiz through security without having changes. to take off their shoes or remove Most airlines will text you flight laptops from cases. The U.S. Customs status updates if you sign up on their Department's Global Entry program is websites, and sites like another shortcut for frequent FlightStats.com and TripIt.com will international travelers, especially as do the same by text, on the web, and the federal government immigration through smartphone apps. and customs lines get longer.

Check in Online Gear Up Before you leave for the airport, put your ID, credit card, and boarding pass in an easily accessible part of your wallet or bag. There are two reasons for this: one, by going through this exercise, you make sure that you don't leave home without these crucial items. Two, you don't waste your (and other people's) time fumbling around for them at the moment you need them.

54 Aviation Magazine Vol 6 FLYING TIPS

Pack Everything Else Out of Reach save you a lot of anxiety on your reserve a spot in advance and for drive in, as well as keep you safer as price savings in many cases. Clutter is the enemy of smooth you navigate tortuous and almost passage through the airport; pack always poorly marked airport ring Know Where to Go out of reach and sight anything that roads. During peak travel periods, Check the airport maps, hotel shuttle you will not need between your front lots fill up quickly, so you will want info, and rental car counter details door and your airplane seat. an alternate parking plan. for your destination airport. Check to see if the airport has an app that Check the Airport Parking Situation Many airports are adding parking lot puts all this information at your Online status updates to their websites, fingertips. Flight status updates while others have automated frequently include the likely arrival telephone information. As a side gate, so checking the maps at your benefit, parking prices are usually destination airport can help you get displayed, so you can save money as through the baggage pickup, find the well. At the very least, check the rental car counters or shuttle pickup maps so you know where you are locations, and find rendezvous spots going; these also typically show the for shuttles to your airport as location of cell phone waiting lots, available. If someone is picking you which can be useful to folks picking up, you can also pre-arrange a you up. pickup location so he or she can find Knowing ahead of time where to you without too much hassle. park, which lots are open, and how Off-airport lots are also worth far they are from the terminal can considering, both for the ability to

55 Aviation Magazine Vol 6 FLYING TIPS At the Airport: Before Check-In

Prep Your Documents swell (another topic altogether, which I Get to Your Gate won't go into here). Before you get in line to check in, or at With that said, though flight status least before you get to the front of the If you are really serious about baggage boards are your first stop for line, have in hand all the items and weight, you can even weigh bags at directions, go directly to your gate for homebuying your own luggage scale is any breaking information. The official inexpensive and will prevent surprises system updates sometimes lag behind at the airport. reality, so you want to check in at your gate to make sure nothing has Between Check-In and Airport changed. Beyond finding out your Security

Stow Documents in Your Carry-On

Stow everything except your ID and boarding pass in your carry-on bag. This way, when you get to the front of documentation you will need to check the security line, you are not finding in. This makes everyone happy you, stuff in random pockets, messing with airline agents, and the people behind your phone, dropping credit cards and you in line who appreciate your keys, spilling crumpled cash all over efficiency. the place, and generally ticking off everyone behind you. By the time you flight status, by showing up at the gate Weigh Your Bags get in the security line, you should be you will get a sense of how crowded the as close to ready to go through the flight is and figure out which terminal Many airports are installing scales in actual security machine as possible. amenities (restaurants, bathrooms) front of the check-in areas; if you are nearby. suspect your checked bag might be Assess Your Stuff Troubleshooting Take inventory of what you will need to do when you get to the front of the Program Your Airline's 800 Number security line. Do a quick mental review into Your Phone of everything you are wearing that you If you get stuck due to a delayed or will need to remove (shoes, jewelry, canceled flight, you'll want to be watch, jacket), and what you have proactive in figuring out your options, inside your carry-on bag that might as airline folks are typically need to be taken out (liquids, large understaffed and under siege in these electronics). When you get to the front situations. If you have the phone of the line, blast through your mental numbers of airlines that fly your inventory and make it happen. preferred route programmed into your phone, you will get a lot farther a lot On the Other Side of Security faster than if you don't.

Check the Flight Status Boards Again Download Apps That Help overweight, weigh it before you get in TripIt notifies very early on for line, and do any swapping between Unless you are really early, your actual cancelled flights, and also gives access your bags before you reach the check- flight time is getting close, and this is to a list of other flights on the route for in counter. This also avoids any when you will start to see gate changes that day, both on original airline and on scrutiny from the check-in agents and more reliable departure time other airlines. Smartertravel.com about your carry-on bag starting to estimates.

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