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Volume 6 Push back…… The future has come. ZIMBABWE AVIATION, FAST GROWING. AIRPORTS SERVICE QUALITY AS KEY DRIVES TO AIRPORTS GROWTH IN AFRICA AFRICA: AVI-QUOTES: HEAR WHAT THE WEST AFRICA AVIATION, A CULTURE OF EXPERTS HAD TO SAY EMERGENCY LANDINGS Feature Interview: Destination All in a day's work, Emirates a journey Kenya Airways CEO Kariba land of the Inside the cockpit with Cpt into the future Sebastian Mikosz Nyami-Nyami Chawasarira NATIONAL HANDLING SERVICES NHS Your hostess on the ground ONE STOP SHOP FOR AIRLINES. SAFETY & SECURITY IS OUR PRIORITY RAMP HANDLING GROUND SUPPORT EQUIPMENT National Handling Services PVT Ltd First Floor Domestic Terminal- WWW R.G Mugabe International Airport, P.O. BOX A.P 191, Harare, Zimbabwe. Tel: 263-024-2575139, Web: www.nhszim.com Editor's Note Aviation Magazine 2nd Edition/2018 t is amazing how time flies! It seems like Classic. We dressed the ladies in yesterday when I penned my June edition pink caps and golf shirts to raise IEditor's Note. Incredible, the year 2018 awareness for breast cancer has gone by at a V3 speed. We are already #pinktober. We scored an taking off into 2019. As always, it is my eagle!!!! For images on the pleasure to introduce to you the latest Aviation Golf Classic go to edition of the Aviation Magazine. It is my page 51. open hope that you will enjoy it as my team It is our commitment and I enjoyed compiling it for you. that Aviation Magazine On the aviation front, 2018 has been a continues to curve a niche turbulent flight full of crosswinds. I think I for itself as a must read speak for all when I say we seem to have aviation magazine. In this weathered the storm and the Captain might endeavour, my team and I just put the seatbelt sign off. owe a debt of gratitude to This edition, dear reader has a special our readers and dimension that I hope will excite you. We are advertisers. indebted to our global contributors who come to the party. They fill the pages with Happy Reading, rich and in-depth aviation features and articles. Naturally, being a woman in AJ Hungwe aviation, I obviously celebrate every Editor at Large success by my fellow kind who continue to shine in this buoyance industry of ours. I must admit, I have challenges in deciding which is my favourite article in this edition. During the World Routes Forum held in Guangzhou, China, I was humbled to meet one of the world's most sought after aviation analysts, Alex Macheras. We discussed aviation in general, the Bombardier- Airbus merger and the growth being experienced in Victoria Falls. Also we touched on the CAAZ plans to have more airlines landing in Zimbabwe. I am heartened by his acceptance to contribute an article. His inaugural contribution for the Aviation Magazine is on page 38 and I hope you will enjoy the detail presentation in the article. As the mantra goes “Zimbabwe is Open for Business”, in September Kenya Airways CEO Sebastian Mikosz paid R.G M u g a b e I n t e r n a t i o n a l A i r p o r t a familiarisation tour. He also had paid a similar visit to Victoria Falls in July. We caught up with him for detailed interview to discuss about Kenya Airways performance and plans. You can hear more from Sebastian Mikosz on pages 28-29. This year we decided to broaden our “All in a day's work” feature. We now include professions outside the Aviation Authority. In this edition we joined the aural Captain Brain Chawasarira of Air Zimbabwe, in the cockpit of a Boeing 737 aircraft to experience his working day. I hope you will enjoy the pre-flight checklist like we did. As with every edition, we ensure we Anna Julia Hungwe advocate for a worthy cause. On October 12 we held our annual Aviation Golf 2 Aviation Magazine Vol 6 CONTENT4. View from the Control Tower S 6. The importance of airports service quality as key driver to airports' growth in Africa AVIATION 8. Avi news 12. What a shot 14. Five in five MAGAZINE 16. Taking off in Twittersphere 18. Insightful quotes EDITORIAL 20. The African air cargo market 24. Boeing issues 737 operations manual after TEAM Lion Air accident 27. Emirates' biometric path is a glimpse into the airport journey of the future 28. Interview with KQ's Chief Executive Officer Editor Sebastian Mikosz Annajulia Hungwe 30. Privatisation can make Africa take off [email protected] 33. 10 Things that the new RG Mugabe International Airport will bring Consulting Editor Monica Cheru-Mpambawashe 36. Mobile platform ideally placed to facilitate loyalty [email protected] programmes 38. ZIMBABWE: Fast-Growing, and Determined To Have Content More Airline Operators Nunurai Ndawana 43. Tourism news [email protected] 45. Kariba: legend, nature and man in harmony Photography 50. All in a day's work CAAZ PR [email protected] Advertising Tendai Mbirimi [email protected] Design and Layout Eric Nyawera OUR CONTACTS [email protected] 3rd Level Contributors New Terminal Building Alex Macheras Angela Gittens R.G Mugabe International Airport Bjorn Fehrm Harare, Zimbabwe Becca Rowland Tel: +263 (024) 2585073/88 Prof Eyden Samunderu Fax: +263 (024) 2585100 Richard Maslen Toni Ukachukwu [email protected] Nunurai Ndawana [email protected] Monica Cheru-Mpambawashe www.caaz.co.zw Publisher Civil Aviation Authority of Zimbabwe Advertisers National Handling Services- Inside front Printers Natprint P/L cover 102 Simon Mazorodze Air Zim- Inside page 1 04621730 Aviation Ground Services-Page 5 CAAZ- Page 19 Social media CAAZ page 32 Facebook:Civil Aviation Authority of Zimbabwe Car Safe Inside back cover Twitter: @caaz_online Instagram: @caazonline Aviadev 2019 Back cover @Williamtekeshe Vol 5 Aviation Magazine 3 VIEW FROM THE CONTROL TOWER There is scope for African Aviation to expand Ethiopian Airlines and SA Airlink in leaps and bounds. In his book aptly titled upscaling Victoria Falls service to a “Fly Africa” Hassan El-Houry correctly said Boeing 787 Dreamliner and an Avro 85 “It is not all gloom for African aviation; ... respectively. Both DHL and Proflight although Africans contribute 13% of the total Zambia introduced and upscaled global population, Africa contributes only services to Harare. For me however, the 3% of global aviation”. highlight has been the introduction of a Time is moving and generations must be low cost carrier to J M Nkomo clearly marked by distinct social International Airport, Bulawayo, giving landmarks and the time is now for our passengers a wider travelling choice. generation. Various experts have said This current year has not been that Africa is set to be one of the fastest- without its challenges as indicated by El- growing aviation regions over the next 20 Houry. Challenges of funds repatriation years, with annual expansion averaging have been an encumbrance for nearly 5%. This growth is something that Zimbabwe. Some airlines, such as Kenya David Chawota General Manager/CEO we have already started to experience in Airways, BACom Air, Emirates, Ethiopian Zimbabwe and Victoria Falls in particular. Airlines and South African Airways have carriers (LCC). LCC's, in Zimbabwe, In 2018, we experienced an average of all suspended their local ticketing Tanzania, Kenya and South Africa 33% month on month growth in Victoria authority pending the improvement of the embarked on aggressive and trendy Falls. Zimbabwean financial sector. promotions to attract more passengers, The projections that have been However, currently they are some of whom had never flown by air highlighted by experts and our own accepting foreign debit and master cards before. They continue to demystify flying projections have spurred us to prepare or cash in US dollars. Behind the scenes through the selling of air tickets in areas for these increases in numbers. In July we have been working tirelessly with both that the target market feels comfortable 2018, we broke the ground on the Robert the Ministry of Finance & Economic such as supermarkets, service stations Gabriel Mugabe International Airport Development and the Central Bank to find and websites. Payment methods too, Development Project. The expansion will sustainable solutions to enable all airlines have been made convenient for the see the airport increasing its handling to repatriate their funds and continue to consumer with most tickets being capacity from current 2,5 million operate in Zimbabwe, thereby aiding our purchased through mobile money passengers per annum to 6 million economic growth. platforms such as Ecocash and M-Pesa. passengers. In addition, the airport will On the Mother continent a lot still Zimbabwe and 13 other African have four more aerobridges - one of them needs to be done, connectivity remains a countries are landlocked making the capable of handling an Airbus A380. challenge. It is common practise for development of efficient aviation a Various works will be done for this passengers to connect between two priority as the fastest and safest mode project, one of which is of great emotional African cities via Istanbul, Paris, Dubai or of transport. Considering that 54% of value to me. The current domestic Abu Dhabi. It is my humble submission tourists worldwide use aviation services terminal will be refurbished and that for a more sustainable aviation for their travels, the investment in airport modernised leaving behind its current industry to be attained, African hub cities infrastructure can never be quaint feel. A new connection tunnel will must be connected between at least 15 underestimated. This we have link the two terminals with an array of fellow African hubs.
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