Government Customer Reference Ebook

Government Customer Reference eBook

eBook Network Infrastructure The rising tide of e-Government represents a significant wave that government entities need to | City of Frankfurt ride in order to achieve better engagement with | Sardegna Ricerche citizens, and deliver services of the highest quality. Digital tools improve the relationship | City of Vila Franca de Xira with citizens by: • Connecting the public to secure, responsive | Fukuoka City experiences | Prefeitura de Fortaleza • Connecting staff to deliver more secure, reliable public services | Bangkok Metropolitan Administration • Connecting public officials to enhance value, Communications efficiency, and budget management

| Secretaria de Energia This eBook presents a number of successful | DIRECCTE solutions chosen by some of our government Table of customers. And, while each government entity | City of Montrouge has specific requirements, here are just a few contents reasons why government customers choose ALE: | Evangelical Supreme Ecclesiastical Council • Improved interaction between administrations, | Criminal Sanctions Agency citizens and companies • Create safer buildings; smarter cities | G20, Australian Government • Improved operational cost-efficiency Department of the Prime Minister and Cabinet • Increased mobility and collaboration to deliver | Volusia County Government more efficient services

Network Infrastructure and Communications We help governments connect communities by delivering technology that works for your people, | Ville de la Tronche your public, and your organization. | Gobierno del Estado de Tamaulipas Learn more about the Alcatel-Lucent Enterprise | Ayuntamiento de Arroyomolinos Government solutions.

| Blickle & Scherer

The City of Frankfurt provides efficient infrastructure for a modern administration

A high-availability solution was needed to support all critical services such as traffic lights, traffic control systems in addition to the thousands of user at 600 different locations. Network virtualization helps the IT team work more efficiently, as they do not have to go on-site to make changes to the network.

“Alcatel-Lucent Enterprise can be proud of the fact that their PRODUCT LIST consistent use of open standards • Alcatel-Lucent OmniSwitch® 6250 Stackable ensures incredible interoperability.” Fast Ethernet Switch • Alcatel-Lucent OmniSwitch 10K Modular STEPHAN SEEGER LAN Chassis HEAD OF NETWORK PLANNING AND DEVELOPMENT • Alcatel-Lucent OmniSwitch 6450, 6850, and 6900 Stackable LAN Switches • Alcatel-Lucent OmniSwitch 6855 Hardened LAN Switch • Alcatel-Lucent OmniSwitch 9000E Chassis Based LAN Switch Series • Alcatel-Lucent 7710, 7750 Service Routers • Alcatel-Lucent 7450 Ethernet Service Switch • Alcatel-Lucent 5620 Service Aware Manager • Alcatel-Lucent OmniVista® 2500 Network Management System

The full Customer success story video 3

Sardegna Ricerche delivers better and faster network access to support innovation

Sardegna Ricerche manages and develops the Science and Technology Park of Sardinia, and provides services for small and medium-sized enterprises to support the introduction of new technologies and products. They needed a technological solution with a long-term vision, and a partner to ensure continuity and secure technological support over the years.

“Our new network infrastructure enables us to deliver advanced technology to PRODUCT LIST researchers, employees and guests so that • Alcatel-Lucent OmniSwitch 10K they can test their innovative ideas. Thanks Modular LAN Chassis to Alcatel-Lucent Enterprise, we gave them • Alcatel-Lucent OmniSwitch 6900 Stackable LAN Switch the possibility to use high-tech tools to share and implement their own projects.” • Alcatel-Lucent OmniSwitch 9702 Chassis LAN Switch SARDEGNA RICERCHE • Alcatel-Lucent OmniVista 2500 Network Management System

The full Customer Customer success story video reference 4

The City of Vila Franca de Xira offers free connectivity in cultural and recreational spaces

The goal was to allow free internet access to registered users in community areas such as libraries, gardens, museums and schools. There are now numerous internet hotspots set up to provide extensive free localized wireless internet access.

“We decided to implement our hotspots with Alcatel-Lucent Enterprise PRODUCT LIST equipments since they are robust, • Alcatel-Lucent OmniVista 3600 reliable, intuitive and they have a Air Manager good quality-price ratio.” • Alcatel-Lucent OmniAccess® 4306, 4704 DAVID FIALHO • Alcatel-Lucent OmniAccess PROJECT DEVELOPER, CITY OF VILA FRANCA DE XIRA AP93, AP105 • Alcatel-Lucent OmniAccess IAP175 • Alcatel-Lucent OmniSwitch 6450 Stackable LAN Switch

The full Customer Customer success story video reference 5

Fukuoka City extends Wi-Fi to enhance leisure and business tourism

One of Fukuoka City’s key growth objectives was to increase leisure and business tourism in the city. To make itself more attractive as a tourism and convention destination, the city decided to implement free Wi-Fi for visitors at the Marine Messe Fukuoka and Fukuoka International Conference centers.

“We are pleased that the development of the Wi-Fi environment in convention facilities PRODUCT LIST has improved convenience for convention • Alcatel-Lucent OmniVista 3600 participants and has made Fukuoka City a Air Manager more attractive destination for meetings • Alcatel-Lucent ClearPass Policy Management System and events. They can download and read the academic documents, business materials • Alcatel-Lucent OmniAccess WLAN Controllers anywhere, anytime. It gives them flexibility • Alcatel-Lucent OmniAccess and mobility to power their success!” WLAN Access Points

FUKUOKA CITY • Alcatel-Lucent Enterprise Professional Services

The full Customer Customer success story video reference 6

Prefeitura de Fortaleza modernizes its network infrastructure and citizen experience

The municipality needed a modern solution that was easy to implement across its many departments. It needed to be robust and reliable enough to power Internet of Things (IoT) devices and ensure public safety, as well as be easy to manage and affordable. The new ALE solution came in at 60% under the estimated budget and improved overall network performance tenfold. The savings allowed the city to invest the remaining funds in security and user devices. Centralized network management and maintenance allows the IT team to manage all local institutions efficiently.

“With the help of ALE, we are making Fortaleza an even better place for our PRODUCTS: citizens to live and work. Modernizing • Alcatel-Lucent OmniSwitch 6350 our infrastructure is one of the pillars of Gigabit Ethernet LAN Switch our strategy to make Fortaleza one of the • Alcatel-Lucent OmniSwitch 6450 Stackable Gigabit Ethernet LAN Switch most cutting-edge cities in Brazil.” • Alcatel-Lucent OmniSwitch 6860 ALCIDES GUERRA Stackable LAN Switch CORPORATE MANAGEMENT COORDINATOR, PREFEITURA DE FORTALEZA • Alcatel-Lucent OmniSwitch 6900 Stackable LAN Switch • Alcatel-Lucent OmniVista 2500 Network Management System

The full Customer Customer success story video reference 7

Bangkok Metropolitan Administration A new network backbone enables smart citizen service

The Bangkok Metropolitan Administration (BMA), founded by the Bangkok Metropolitan Administration Act of 1985 is responsible for Bangkok city management. To stay competitive and compete on the world stage an innovative project to make Bangkok a “Smart City” was undertaken as part of the “Thailand 4.0” initiative.

A new network backbone and a plan to support the Internet of Things (IoT) were required. With the ALE solution, BMA can better support its citizens and improve their quality of life. The new infrastructure investments are key to keeping the city competitive in the increasingly digital global market.

“We considered many technology and device brands to find a partner able to meet our PRODUCT LIST requirements. We found that ALE is one of • Alcatel-Lucent OmniSwitch 6860 the leading manufacturers, that they are Stackable LAN Switch continuously improving, and that they fulfill • Alcatel-Lucent OmniSwitch 6900 Stackable LAN Switch their roles perfectly to support the needs of Bangkok’s people, both now and in the future.” • Alcatel-Lucent OmniVista 2500 Network Management System PRASOPSOOK PIMPAGOVIT DIRECTOR OF COMPUTER SYSTEM OPERATION DIVISION SOLUTION: Alcatel-Lucent Mobile Campus Harsh Environments

The full Customer Customer success story video reference 8

The Secretaria de Energia lowers costs and improves performance with state-of-the-art communications solution

The department required a conference call solution that could host more than three participants, provide efficient unified messaging, as well as a complete suite for management and monitoring of the voice solution. The latest technology offers the necessary encryption to provide all department employees complete communication privacy, and creates extra mobility for staff by connecting with personal devices.

“Today we are very satisfied with the tools we have, which have provided us with PRODUCT LIST exceptional service.” • Alcatel-Lucent OmniPCX® Enterprise Communication Server BRUNO P. MARTINEZ LIZARDI GENERAL DIRECTOR OF ITC, SECRETARIA DE ENERGIA • Alcatel-Lucent OmniTouch® 8440 Messaging Software • Alcatel-Lucent OmniTouch 8660 My Teamwork Conferencing and Collaboration • Alcatel-Lucent IP Desktop Softphone • Alcatel-Lucent OmniVista 8770 Network Management System

The full Customer Customer success story video reference 9

DIRECCTE centralizes telephony system to improve collaboration and customer service

DIRECCTE offer access to a wide spectrum of administrative services. Centralizing the telephony infrastructure has simplified network management for the system’s administrators while maintaining security due to the built-in redundancy. The multi-site architecture using VoIP has reduced the number of call entry points from 25 to 7, resulting in better incoming call management and reduced call costs.

“The Alcatel-Lucent Enterprise solution has allowed us to successfully carry out PRODUCT LIST a strategic project to improve customer • Alcatel-Lucent OmniPCX Enterprise relations and facilitate communications Communication Server amongst our 900 agents that are located • Alcatel-Lucent 4029 Digital Phones across 25 sites.” • Alcatel-Lucent IP Touch® 4028, 4038 Extended Edition PASCAL FONDU DEPUTY HEAD OF REGIONAL IT, DIRECCTE NORD PAS DE CALAIS • Alcatel-Lucent OmniVista 8770 Network Management System

The full Customer Customer success story video reference 1010

The City of Montrouge improves communications infrastructure for local residents

Montrouge City Hall needed to update its communications infrastructure to deliver the latest generation VoIP technologies and benefit from advanced functionalities such as, unique number, call-by-name among others. It was important to implement a user-friendly solution that would meet the wide variety of user profiles.

“Thanks to the complementary nature and availability of teams on the project along PRODUCT LIST with the ability to test solutions in advance, • Alcatel-Lucent OmniPCX Enterprise our Information Technology department Communication Server managed to internally support the change • Alcatel-Lucent OpenTouch Multimedia Services and achieve complete interaction of all users. It’s a success!” • Alcatel-Lucent OmniVista 8770 Network Management System - THIERRY GLANTZMANN MCS Edition INFORMATION SYSTEMS DIRECTOR, MAIRIE DE MONTROUGE • Alcatel-Lucent Solution Premier Service

The full Customer Customer success story video reference 11

Evangelical Supreme Ecclesiastical Council improves voice network reliability and scalability

Enhanced call quality for internal and external communications was necessary for employees, and improvement was needed in the council’s network management process. The ALE solution significantly improves the reliability and scalability of the voice network, to support the increasing call volumes for the large number of employees. In addition it provides the flexibility needed for office moves and temporary requirements that are common in the council’s operations.

“Our 20-year experience with our old Alcatel- PRODUCT LIST Lucent Enterprise voice infrastructure left a • Alcatel-Lucent OmniPCX Enterprise very positive impression on the Council, so Communication Server it was natural for us to make the transition • Alcatel-Lucent 4039 Digital Phone to a new solution from Alcatel-Lucent • Alcatel-Lucent IP Touch 4038 Enterprise. The new infrastructure has Extended Edition addressed all our needs and I estimate our overall total cost of ownership has been reduced by 35-40 percent.”

BENJAMIN LUFF IN-HOUSE SUPPORT MANAGER & ADMINISTRATOR, EVANGELICAL SUPREME ECCLESIASTICAL COUNCIL

The full Customer Customer success story video reference 12

RISE implements a new phone system to improve efficiency and boosts inmate morale

Strictly regulated communications requiring prison guards to accompany inmates and oversee individual calls was costly and inefficient, and not an optimal experience for inmates, many of whom are minor offenders. The new communications system provides centralize monitoring and conversation recording capabilities and ensures compliance with security regulations.

“In prisons, the expectations placed on new technology systems are always very PRODUCT LIST high. Through our cooperation so far, these • Bespoke telephony system designed expectations have certainly been met by by the Professional Services team the Alcatel-Lucent Enterprise solution. The • Alcatel-Lucent OmniPCX Enterprise Communications Server Criminal Sanctions Agency is extremely satisfied with this solution.” • Alcatel-Lucent OmniPCX RECORD Suite

JANI KOTOARO LAWYER, CRIMINAL SANCTIONS AGENCY

The full Customer Customer success story video reference 13

The Australian Government ensures secure, high-performance communications for G20 Summit

As host to the G20 Summit, the Department of the Prime Minister and Cabinet needed to provide secure telephones in each of the event venues. Given the short but intense nature of the event, it was critical that the telephony solution deliver guaranteed zero downtime. The right solution needed to be scalable and offer high performance levels at a reasonable cost. It also had to be easy to deploy and operate.

“The financial model really worked for us. It allowed us to deliver a highly critical PRODUCT LIST service for an intense period without the • Alcatel-Lucent OpenTouch need to buy and own expensive technology, Enterprise Cloud meaning that we only paid for what we • Alcatel-Lucent 8038 Premium DeskPhone consumed. The alternative would have been to purchase a large number of permanent • Alcatel-Lucent OmniTouch 8082 My Instant Communicator Phone licenses to meet the needs of our 7000 • Alcatel-Lucent OmniTouch 4135 attendees. We made the right choice.” IP Conference Phone

BEN COUTTS DIRECTOR OF ICT SERVICE OPERATIONS, DEPARTMENT OF THE PRIME MINISTER AND CABINET

The full Customer Customer success story video reference 14

Volusia County reinforces effectiveness and prevention with centralized and uniform communications solution

The Volusia County Government has 50+ buildings, and telephony is critical for carrying out the day-to-day operations. Centralization and use of one system across Volusia has greatly simplified management and maintenance, and reinforced the effectiveness of preventative maintenance. A uniform user experience is delivered across the county, enabling staff to connect to deliver efficient, reliable public services.

“Calling is an essential part of how the County conducts business to deliver services PRODUCT LIST to our citizens. The ALE communication • Alcatel-Lucent OmniPCX Enterprise solution simplifies communications and Communication Server delivers a homogeneous user experience • Alcatel-Lucent OmniTouch Contact Center Standard Edition to internal and external users. We are more effective today than we were before.” • Alcatel-Lucent Emergency Notification Server BRIAN WHITING • Alcatel-Lucent OmniVista 8770 SYSTEMS & DATABASE MANAGER, VOLUSIA COUNTY GOVERNMENT Network Management System

The full Customer Customer success story video reference 15

Ville de la Tronche updates communications to improve productivity and customer service

The Ville de La Tronche wanted to modernize its telecommunications facilities. This resulted in replacing the PBX with a centralized IP telephony solution based in the Town Hall, and included the remote devices of the other sites. The new solution increased employee productivity and improved customer service.

“To modernize its telephony, facilitate the use of business software, and PRODUCT LIST reduce costs, the Ville de La Tronche • Alcatel-Lucent OpenTouch approached Alcatel-Lucent Enterprise. Business Edition The retained full IP solution has enabled • Alcatel-Lucent OmniSwitch 6250 Stackable Fast Ethernet Switch us to standardize equipment and enhance network performance.” • Alcatel-Lucent OmniSwitch 6450 Stackable LAN Switch SÉBASTIEN ASTIER • Alcatel-Lucent OmniSwitch 6900 ICT PROJECT OFFICER, VILLE DE LA TRONCHE Stackable LAN Switch

The full Customer Customer success story video reference 16

Tamaulipas State Government employees enjoy stable and reliable communications

The Government needed to connect and improve the quality of communications between cities and offices located within the state of Tamaulipas. They also required the solution to be integrated into their new campuses, schools and hospitals. The centralized solution offers stability and reliability and provides every Government employee with improved communications and collaborations.

“We have been investing in Alcatel-Lucent Enterprise products for 10 years. We have PRODUCT LIST a great relationship with both Alcatel- • Alcatel-Lucent OmniPCX Enterprise Lucent Enterprise and the business partner. Communication Server The major benefits are that we have a • Alcatel-Lucent OmniVista 4760 Network Management System centralized base that is reliable and stable, a unified directory that is available to • Alcatel-Lucent OmniSwitch 6850E Stackable LAN Switch provide access to the right people in cases • Alcatel-Lucent OmniAccess AP93H, of emergencies, and an investment that AP134, AP175, AP224 matches to our growth and needs.” • Alcatel-Lucent OmniAccess 4306 VICTOR VAZQUEZ ADAME Branch Office WLAN Switch UNDERSECRETARY FOR INNOVATION AND INFORMATION TECHNOLOGY, GOBIERNO DE TAMAULIPAS

The full Customer Customer success story video reference 17

Ayuntamiento de Arroyomolinos optimizes communications with centralized management solution

The city wanted to provide a unique number for citizens to access all services. It needed to control all the extensions at the verification level. The city also needed to ensure the network was compatible for radio links, laser, Wi-Fi, and fiber. The new all-in-one solution provides a platform which contains a communication server, a management system and a fax server.

“The choice of Alcatel-Lucent OmniPCX™ Enterprise Communication Server will PRODUCT LIST allow us to maximize the use of the laser • Alcatel-Lucent OmniPCX Enterprise and wimax network that we have and Communication Server we are sure that it will be a technological • Alcatel-Lucent OmniPCX Office Rich Communication Edition Fax Server leader in the not too distant future.” • Alcatel-Lucent OmniSwitch 6250 MIGUEL F. CESPEDOSA Stackable Fast Ethernet Switch HEAD OF TELECOMMUNICATIONS AT CITY HALL OF ARROYOMOLINOS

The full Customer Customer success story video reference 18

Blickle and Scherer improve collaboration to meet safety and data protection regulations

Blickle and Scherer provide reliable private mobile radio communications to German authorities for public safety and emergency services, as well as various industries service providers. They needed to improve cross-site collaboration and increase availability, while maintaining strict safety and data protection standards (GDPR) imposed by the Ministry of the Interior and the Federal state. Choosing the Alcatel-Lucent Rainbow™ application to deliver enriched collaboration and GDPR compliance, in the cloud, meant they did not have to deal with on-site implementation and support constraints.

“Rainbow brings a considerable workload reduction in everyday life. Before, PRODUCTS: communication between sites was limited • Alcatel-Lucent Rainbow Essential to phone calls and sending documents via • Alcatel-Lucent Rainbow Enterprise e-mail. Today, multisite teams work together • Alcatel-Lucent OXO Connect on sales opportunities and presentations, using video calls and instant messaging in addition to traditional phone conversations.”

PETER SANDNER COLLABORATION COORDINATOR, BLICKLE AND SCHERER

The full Customer Customer success story video reference 19

G20, Australian Evangelical City of Bangkok Criminal Government Volusia Gobierno del Ayuntamiento City of Sardegna Prefeitura Secretaria City of Supreme Ville de Blickle Vila Franca Fukuoka City Metropolitan DIRECCTE Sanctions Department of the County Estado de de Ecclesiastical Frankfurt Ricerche de Xira de Fortaleza Administration de Energia Montrouge Agency Prime Minister Government la Tronche Tamaulipas Arroyomolinos & Scherer Council and Cabinet We make everything connect, delivering technology that works for your people, your public, and your organization. With our global reach and local focus, we deliver secure networking and communications, purpose-built for responsive community services. https://www.al-enterprise.com/en/industries/government

www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. © 2018 ALE International. All rights reserved. MPR00331092-en (October 2018)