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The Attractions Guide is Canobie Lake Park’s by the manufacturer to accommodate Guests of initiative to provide equal access to all Guests. average physical stature and body proportion. This program includes allowing those Guests Due to the rider restraint system requirements, participating along with their companions, Guests of unique body proportion; either by We want your day with us to be as enjoyable priority boarding on most attractions. height and/or weight may not fit within a seat or restraint system. as possible. If you have any questions that We have put together quite an extensive have not been answered by this booklet, array of resources and recommendations to A Guest must be able to fit securely and properly please feel free to ask any Team Member or allow our Guests who have a disability a in the restraint system. If a Guest cannot fit more pleasurable and memorable experience stop by the Guest Service office at the Main properly, the Guest will not be allowed to ride. Gate. here at Canobie Lake Park. These are the components available to them: To provide Guests with unique body proportion 1.) Attractions Guide – We have published an an option to check if they can fit securely, we ENJOY YOUR VISIT! Attractions Guide with detailed information suggest Guests seek out the operations team on each ride experience we offer here at prior to getting into a queue line. In between the park. This guide is complete with cycles, Guests are permitted to try the seat height requirement information, a detailed and confirm/deny if they can fit properly. In description of the experience, and accessibility addition, on select attractions, we provide test guidelines. This guide is available at the seats that are exact replicas of the ride vehicle Guest Services Office or online at Canobie at the beginning of the queue line for Guests Lake Park’s website. to confirm/deny if they can fit properly and securely. 2.) Priority Boarding – To allow for easier access and transfer to ride vehicles, we offer Thank You and enjoy your day at beautiful Guests with disabilities the opportunity to Canobie Lake Park! avoid the lines, and enter through the priority boarding entrance of the attraction. 3.) Ease of Mind Wristbands – We offer Guests who wish to participate, the opportunity to wear a red wristband in order to make it easier for ride operators to identify them. One wristband is issued for each individual or group participating in the program with access for up to three additional Guests. Guests with Disabilities are NOT required to wear a red wristband to participate; however, it is best in order to expedite their boarding. 85 North Policy Street Our amusement rides and devices are Salem, NH 03079 equipped with restraint systems designed CANOBIE LAKE PARK VISIT WITH A COMPANION SERVICE ANIMALS RESTROOMS Our goal is to provide all Guests with a safe Guests with mobility or vision impairment Guests with disabilities and their service animals All of Canobie Lake Park’s restrooms are and enjoyable experience every time they may require the assistance of a Companion to are permitted throughout the Park and in theaters, accessible to Guests with disabilities. They are visit us. For Guests with disabilities, we approach the loading area, to load and unload an gift shops and restaurant facilities. Service located at the Main Gate, behind Kiddieland, have prepared this guidebook as a detailed amusement ride vehicle, or to provide assistance animals shall remain under the handler’s control in the Bear Lodge, on the lakefront near the overview of the Park’s accessibility program. in the event of an emergency evacuation. Guests and on a leash at all times. Guests with service Boathouse Casino, Castaway Island and by Should you have any questions or need with service animals may require the assistance animals should follow the same attraction entry the Pirate Ship ride. A Family/Companion additional assistance, please stop by the Guest of a Companion to remain with the animal procedures as those recommended to Guests restroom is located at the Main Gate, to the Services office at our Main Gate or ask a Team while you ride the attraction. We recommend in wheelchairs. Due to the nature of some right of the bathroom entrances. Member. Throughout Canobie Lake Park, that you plan your visit with someone who is attractions, service animals may not be permitted Team Members will be happy to answer any aware of your needs and can physically assist to ride. In those instances, the Guest’s companion FIRST AID questions, or when necessary to direct you to you when necessary. Team Members do not must remain with the animal. The Park’s First Aid station is located behind a supervisor. have the special training to physically assist the Carousel and adjacent to the Main Gate. guests on or off ride vehicles. When necessary, Due to the nature of the experience, Guests It is staffed with qualified medical personnel Please carefully read this guidebook, or have a supervisor from the rides department may with service animals should check with a Team at all times. If you require medical attention a Companion read it to you. It contains be called to the ride to describe loading and Member for attraction and boarding information and cannot get to the First Aid station, simply helpful information that will assist you in unloading procedures for Guests and to oversee at the following attractions: contact any Canobie Lake Park Team Member. enjoying our Park and its many attractions. the process. They will be able to contact the proper This guidebook provides descriptions of Antique Carousel, Blue Heron, Canobie Express, personnel via radios and telephones that are each attraction, including access and safety PARKING FOR GUESTS WITH Giant Sky Wheel, Mine of Lost Souls, and Boston networked throughout the Park. If you have information. DISABILITIES Harbor Patrol. The animal must remain under the any questions regarding specific First Aid Parking for non-ambulatory Guests is located Guest’s control and be placed in the ride vehicle’s services, please ask the personnel at First Aid We hope this guidebook is helpful to you. near the Main Gate area and is clearly marked. foot-well at all times. directly. Please keep in mind, however, that it is only Please ensure that your vehicle has a “Disabled” intended as a general guide. Only you know state license plate or a permit that allows you Please contact a Team Member for assistance and SHOWS AND whether you are able to ride a particular to park in this area. If you have arrived with a directions to service animal “break areas.” They ENTERTAINMENT attraction safely. Canobie Lake Park does companion who is without a “Disabled” plaque are located next to the Tall Timber Splash, First All theater show seating is first come, first not know. Therefore, in deciding which and require parking assistance - please let us Aid and the Boathouse Casino. serve. However, there is always plenty of attractions to ride, you should rely solely know by visiting Guest Services. room for Guests in wheelchairs and their on your own judgment and not on Canobie WHEELCHAIR RENTAL companions. We recommend you come early Lake Park or any of the statements in this WRISTBANDS Wheelchairs may be rented from Guest Services and ask a Team Member for seating assistance. general guidebook. We caution all riders to A wristband may be obtained at Guest Services just inside the Main Gate or the Locker Pad In all theater shows, wheelchair access is make appropriately cautious judgments when prior to boarding any attraction through the for a daily fee. Wheelchairs are available on a through the main entrance. deciding which attractions to ride. accessibility entrance. This wristband worn by first come, first serve basis and quantities are the Guest with disability allows up to three limited. There are a few Electric Service Vehicles GUEST SERVICES additional companions to join. The Guest (ESV) available for Guests to rent. Guests with The Guest Services office located at the Main with disability must ride in order to utilize the a wheelchair or seated scooter of their own that Gate provides a variety of services including: accessibility entrance as a point of entry. The they wish to bring in, are welcome to do so. general/ticket information, guide maps and wristband allows for one ride cycle. entertainment schedules, and information on services for Guests with disabilities. GIFT SHOPS AND RIDE SIGNAGE SYMBOLS GENERAL SAFETY AND OTHER RESTAURANTS Each ride at Canobie Lake Park is equipped with At Canobie Lake Park we use symbols to help RULES All Gift Shops and restaurants in Canobie Lake an informational sign detailing that particular our Guests identify services that we offer. Each attraction at Canobie Lake Park has Park are accessible to Guests with disabilities. attraction’s features, rules, requirements, and These symbols are defined below and are used safety rules that apply for that particular In all gift shops and restaurants, wheelchair recommendations. Additionally, each ride sign throughout this guide. attraction. However, there are several rules access is through the main entrance. Should is equipped with an intensity rating of green that apply to all the Park’s attractions. These you need assistance in retrieving merchandise circle, blue square, or black diamond. Guest may remain in wheelchair to rules are as follows: or in restaurant seating, please ask. Our Team experience attraction. • Remain in riding position until the ride Members will be happy to assist you. Attractions that are mild identified by comes to a complete stop. low speeds with expected movements Guest must transfer into the ride vehicle if • Secure loose items (cellular phones, If you have difficulty reaching or transporting and thrills.

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