The BREAKOUT SESSIONS Choose among these six industry-related Develop. concurrent sessions each hour.

Jen Piccotti Zach Howell Grudge Match: Deconstructing Five Raw Understanding ADA Requirements Online Reviews Is your property in accordance with ADA? Online reviews are helpful to apartment Well, according to federal law, it better be. shoppers but a scathing stream-of-con - This course will introduce general ADA sciousness review from a resident can be codes applicable to multifamily properties detrimental to the success of your property. and how to efficiently manage accommo - Some reviews might be rants of half-truths, dations. You’ll learn how to look for ADA exaggerations or misrepresentations. What deficiencies, take proper measurements and should you do when residents post negative the importance of a recording checklist. reviews? Where do you start? Which com - Sponsored by FSI Construction Inc. plaint should you tackle first? Do you need to address every issue? During this session, five common negative reviews will be Lisa Trosien deconstructed and the tools to address Cross-Generational Selling online reviews will be provided. Showings with baby boomers seem to take The KEYNOTE Sponsored by Behr Process Corporation forever, Generation X just wants to get it over with, Generation Y always want to involve mom and dad and now that Generation Z is CARLI LLOYD Karen Purves turning 21 and entering adulthood, there are Communicate with Strength – Key Words a lot of generations to get to know. During that Undermine Your Effectiveness this course, you’ll learn on point leasing and Most of you probably know U.S. Women’s National Soccer Check yourself before you wreck yourself – marketing strategies specifically tailored for player, Carli Lloyd from her exhilarating game-winning specifically what you’re saying. Communica - each generation. goals in the Olympic Games finals at both the 2008 tion connects people and builds relation - Sponsored by Brook Furniture Rental Games in Beijing and the 2012 Games in London. Way to ships, but only when done properly. During this interactive session, you’ll learn language represent the U.S. and Houston. The two-time Olympic to avoid when talking to residents, potential Summer Pailet gold medalist is a soccer player for the Houston Dash. residents, vendors and colleagues and how Personal Branding She also represented the U.S. at the past three Women’s to apply specific words and phrases for I bet you didn’t know that you have a per - World Cup tournaments. Within the same year – and Live. effective communication. sonal brand. We all have one, it’s just a mat - game – she brought the 2015 World Cup back to the U.S. Sponsored by Meyer Smith Inc. ter of uncovering it. How you brand yourself for the first time since 1999 and was voted top player of is how other people identify you and your the 2015 FIFA Women’s World Cup following her historic organization. You are building your brand The 2016 EXPO COMMITTEE ONE LOW PRICE! Traci Brown through everything you do and all that you hat trick versus Japan, with all three goals occurring Mastering Magical Persuasion – say, whether you’re just now finding out or 2016 Expo Committee Chair 2016 Expo Committee Members Amber Hyde Southhampton Management within the first 16 minutes of the game. Honoring her Your all-inclusive Education Conference Strategic Body Language for Unconscious not. This course is designed to enhance your Israel “Izzy” Garza Maintenance Supply Headquarters Anita Alberger ePremium Insurance Crystal Jackson Gaia Property Management Grant Almquist Texas Apartment Pool Services Debra Knight Valet Waste killer performance, she was awarded the Golden Ball Tro - Ticket will include Keynote Speaker Persuasion and Influence brand equity and provide strategies that will phy for best player and the Silver Boot for her six tourna - Learn how to use body language for uncon - build your personal brand. 2016 Education Conference Chair Debbie Andreozzi US Residential Group Jacob Kunath Century A/C Supply ment goals plus one assist. Media outlets and soccer Carli Lloyd and six Breakout Sessions. scious persuasion when interviewing, net - Sponsored by Foundation Specialists Kelly Scott Alliance Residential Marivel Bownds Valet Waste Laura Lestus The Liberty Group working, negotiating and selling. Effective Debbie Brueckner Dixie Carpet Installations Inc. Liz Levins Criterion Brock analysts have deemed her performance among the best Early Bird Pricing available Carina Bryars Greystar David Lindley FSI Construction Inc. ever on a world stage. Her work ethic is second to none body language will pull people towards you, until May 10: Only $125 make people comfortable with you and Peggy Charles Meyer Smith Inc. Chuck Littlepage Ice Blue Advertising having played in more than 200 matches for the U.S. make that sell easier. You’ll even learn how Dylan Coleman Camp Construction Services Kristin McLaughlin Mohawk Industries team and scoring 67 goals. $165 after May 10 to talk your way out of a traffic ticket and Mally Cook FTK Construction Services Candis Mohr AAA Plumbers Grant Crowell The Urban Foresters LLC Dean O’Kelley The Liberty Group ynamo how to convince your children of pretty ouston D Special pricing for NAA Designates: $95 ided by H John Dang Rockstar Capital Management Michelle Bridges-Pahl Century A/C Supply Lloyd has easily become a soccer legend, but once upon a Thursday, May 19 otos prov much anything. Just remember, with great li Lloyd Ph Conference fee includes admittance to all time, she almost gave up her soccer dream. She studied Car power comes great responsibility. Alan DeBarbieris Cotton Commercial USA Inc. Mark Park AAA Plumbers NRG Center, Hall C education programming as well as a Sponsored by Craven Carpet Inc. Deborah DeRouen RentPath Christy Rodriguez Greystar the careers of legends such as Michael Jordan and Derek DeVries Camp Construction Services Shelly Shea HD Supply Muhammad Ali and persevered through her moment of “lunch on the go” to be enjoyed on Brian Febbo FSI Construction Inc. Roland Silas Foundation Specialists doubt. That, plus the support from her family and friends www.haaexpo.org the Expo show floor. Sarah Fox BG Staffing Natalie Spratt Scenic Property Group put her back on her journey. Kurt Gilpin Vesta Management LLC Richard Wall Concierge Management Services Play. Register online at Bryan Head Vesta Management LLC April Wilkin HD Supply Sponsored by HD Supply, HomeMe Inc. and Horisons LLC www.haaexpo.org or www.haaonline.org. “It’s All About Houston” Thursday, May 19 Live. NRG Center, Hall C and multifamily is a big part of this great city! www.haaexpo.org Thursday, May 19 NRG Center, Hall C Join Conference and Expo Chairs Israel “Izzy” Garza , Maintenance Supply Thanks to our SPONSORS www.haaexpo.org Headquarters, and Kelly Scott , Carli Lloyd Keynote Session sponsored by Alliance Residential, for the best HD Supply, HomeMe Inc. and Horisons LLC multifamily expo in the country Lanyards sponsored by TPI Painting Inc. at NRG Center – The 2016 HAA Breakout Sessions sponsored by Meyer Smith Education Conference & Expo. Inc., Brook Furniture Rental Inc., Craven Carpet Inc., Behr Process Corporation, Foundation P hoto by Ca Specialists and FSI Construction Inc. rina Bryars “Lift Off” Lunch Hour sponsored by Craven The SCHEDULE Carpet Inc., FSI Construction Inc. and Gemstar Construction and Development Inc. www.haaexpo.org PRESORTED STANDARD Education Conference Registration HTX Visitors Center sponsored by Behr Process Corporation Houston Apartment Association U.S. POSTAGE PAID 8 a.m. to 9 a.m. and Gemstar Construction and Development Inc. 4810 Westway Park Blvd. HOUSTON, TEXAS HTX Freeway/Aisle Signs sponsored by Best Plumbing LLC, Play. PERMIT NO. 7841 Houston, Texas 77041 Breakout Sessions 1 Century A/C Supply, HD Supply, Texas Apartment Pool Services, 9 a.m. to 10:15 a.m. Foundation Specialists, Trash N Dash, FSI Construction Inc. and 713-595-0300 Trend Brand Solutions Keynote Session with Carli Lloyd “Energy Corridor” Mobile Charging Station sponsored by PPG Paints 10:30 a.m. to 11:45 a.m. and Ameritex Movers Inc. HTX Nightlife Beverage Station sponsored by Century A/C Supply and Breakout Sessions 2 Maintenance Supply Headquarters 2 p.m. to 3:15 p.m. “Med Center” Hand Sanitizer Stations sponsored by Ameritex Movers Inc. and Camp Construction Services . “Taste of Houston” Snack Station sponsored by Brook Furniture Rental Expo hours elop Dev Inc. and Texas Apartment Pool Services Noon to 6 p.m. • 250+ Exhibitors • Two $1,500 cash giveaways! Expo Only attendance is FREE and the Expo hours are noon to 6 p.m. Attendance for the Expo only is FREE and only for owner/management Fun “Houston” surprises throughout the show! company owners and personnel. Non-exhibiting suppliers are not admitted. More than 250 Exhibitors NRG Parking: $12 CASH Two $1,500 cash giveaways ! Visit our Featured Suppliers for a chance to win $1,500 at 3:45 p.m. and 5:45 pm.