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Fulham Broadway Scores for Chelsea Tracking Our Assets Move To s s Issue 1 - er er tt tt Fulham Broadway scores for Chelsea The shape of things to come Tracking our Assets The Ellipse Programme Move to Templar House Metronet’s new home Fast Track Replacement New methods - big savings The House Magazine of Metronet Rail The House Magazine of Metronet ma ma It’s Carnival Time t t Preparing for the world’s biggest street party Dealing with Disfigurement Mindless daubings that deface Keeping our cool rone rone Air conditioned trains t t Win a family break at Euro-Disney e Prize draw - see inside back page me m In this first issue you will hear from Management Team: Hello... David Crawley and Andrew Cooper about Paul Emberley Amanda Claassen herever you are based in our first 100 days since taking over from London Underground on April 4th and be Eileen O'Neill the Metronet organisation, David Field able to read about some of the things we Anthony Lambert W I hope you like Metronet have achieved already, such as the new Jonathan Field Matters, our new joint house station at Fulham Broadway, the first of a Design: magazine to keep you abreast new breed which will greatly improve the Jo Carter of many of the bigger activities Tube traveller’s experience. Greg Field and cross-company issues in There is also a prize crossword and an Photography: easy-to-enter word search competition, Metronet Rail SSL and Metronet David Cave with attractive prizes, and a prize draw for Dirk Illing Rail BCV. a family break at Euro Disney in Paris. Metronet Matters is published five We want to know what you think about times a year for Metronet by this, the first issue of Metronet Matters. Adfield-Harvey Ltd. We have made it easy with a reply-paid Editorial office: reader survey card which has space for Metronet Matters you to add your comments. The Granary Every completed card we receive goes Beckbury Shifnal TF11 9DG into the prize draw for the Euro Disney Freephone: 0800 032 1342 family break. Please let us know if there’s F: 01952 752510 anything you would like to see in future E: [email protected] issues. Just send an email to Metronet [email protected]. Victoria Station House The next issue is published in October. 191 Victoria Street It will include features on some of our London SW1E 5NE Shareholders, the Supply Chain, the T: 020 7932 6200 matters Scarce Resource Alliance and lots more 30 The South Colonnade news of what’s happening within Metronet. Canary Wharf London E14 5EU T: 020 7222 5600 © Metronet, August 2003 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or Paul Emberley transmitted in any form, or by any means without the prior consent of the publishers and copyright Director of Communications holder. Paul Emberley [email protected] metronet ANYONE FOR TENNIS ? A TIME FOR CHANGE TAKING THE HEAT Southfields coping with Vision & Mission Air conditioned trains a Wimbledon possibility 9 17 26 DEALING WITH MOVE TO TEMPLAR HOUSE PEOPLE & NEWS IN BRIEF DISFIGUREMENT Our new home The scourge of graffiti 10 18 5 12 13 24 25 28 DEEP CLEANING FAST TRACK REPLACEMENT COMPETITION PAGE Enhancing the Ambience New system for the world’s oldest Tube 12 20 Inside Back cover TRACKING OUR ASSETS THE SHAPE OF THINGS READER SURVEY The Ellipse Programme TO COME Fulham Broadway - first of a new breed 14 22 Inside Back cover Metronet Matters - Issue 1 1 David Crawley (left) and Andrew Cooper n 4th April 2003 three and half years of uncertainty over the range of investment commitments and 1 future of London Underground came to an end when Metronet performance targets. For the next 7 /2 O went ‘live’. Now, after 100 days in the job, the two men years, Metronet will be investing £2.5 million every day in repairing, refurbishing responsible for delivering on Metronet’s promises look confidently and renewing track, trains, stations, ahead. signals and systems, all with the goal of Shadow operations were replaced by providing a world-class, safe and reliable contractual obligations with real money at Tube for London. stake on 4th April. It was time to make For the best part of a century the good the promises of the bid process London Underground - the world’s first and that had entrusted Metronet with the therefore the world’s oldest - has provided largest part of the Underground to a fast and reliable way of getting around maintain and regenerate. the capital. The Tube holds a special place in the hearts of Londoners and Performance and investment visitors alike. But it is showing its age. With £17 billion to invest over the next Much needs doing to make it the source 30 years, these promises are not empty of pride it once was for Londoners - and words. They are enshrined in contracts substantial private investment is needed that hold Metronet to account for a wide in the infrastructure. 2 Metronet Matters - Issue 1 THEFIRSTTHEFIRST 100DAYS100DAYS The two men leading this investment the realisation that they are a vital part of Andrew Cooper explained that they programme are the managing directors of doing something.” tried to get across three principal points: the two Metronet companies - David To help this transition, both MDs Crawley at Metronet Rail SSL Ltd and conducted a series of road shows around 1. The performance regime now Andrew Cooper at Metronet Rail the business in the spring to involved real money. Penalties - BCV Ltd - photographed at listen to staff questions and and bonuses - meant a permanent Oxford Circus, the centre of concerns, as well as to transfer of money: there is a cost the Tube network map press home the point that associated with failure to perform and a key station the changes in view will while meeting and exceeding maintained by MRBCV. be positive. After three goals brings financial benefit. years of minimal Challenge alteration to the daily 2. There was now a need to look at Perhaps their greatest round of most staff, spending the budget in a slightly immediate challenge was to coupled with the different way. Under LU everyone ease the cultural change from uncertainties that had was under pressure to spend their public to private sector. As David surrounded the Public Private budget; if they didn’t, it would be Crawley puts it, “We needed to encourage Partnership (PPP), it was understandable difficult to ask for the same people to move from the question, when that this point was not always readily amount again next year. Now the ▼ is Metronet going to do something? to accepted. Metronet Matters - Issue 1 3 THE FIRST 100 DAYS Continued from page 3 The first covers the Availability of trackwork; and two with Trans4m covering assets for service and is already stations and civil engineering work. For test is ‘value for money’ but it is significantly in bonus. many staff, the transition from actively still important to spend it - only by Service Points, a more complex carrying out these tasks to assuming a investing funds is Metronet going measure, is split between facilities - client role has posed a challenge. to deliver tangible improvements everything employees need to carry out A major aspect of preparing for the for LU, its customer, and the their job - and fault rectification, which investment programme has been design of travelling public. relates to everything that impinges on the station refurbishments and the track passenger. renewal scheme, often with associated 3. The improvements will take place - Facilities range from office furniture to drainage works. Priorities are being but it will take time and staff toilets. “If something fails, it attracts determined by focusing on internal commitment. To those who are instant penalties however quickly it is customers as well as the external understandably impatient for those fixed,” said Andrew Cooper, “so the sub- customer, LU. “By analysing the location of improvements and question when contractors we employed to look after the most frequent track or signalling they will happen, Andrew stresses these facilities are expected to focus on problems, for example, we can target our that they are not optional. They preventive maintenance.” investment to reduce delays and improve are part of the contract that will Fault rectification applies to performance.” see nearly every station something as simple as a blown light refurbished and all but the most bulb in a station to a signal failure. A set Tribute newly-built trains replaced. amount of time is allowed to rectify the Both MDs pay tribute to the way Metronet’s fault; penalties accrue if this is exceeded. staff have responded to the changes. They However, although Metronet is Despite the problems inherited on the stress the value placed on many aspects committed to achieving the results of its Central Line following the Chancery Lane of the old models, while urging recognition investment programme, we need the derailment, there has been no loss on of the scope for improvements. skills and commitment of our staff to service rectification, which is as good a “New ways of doing things are often not specify how. result as the regime will allow. the threat they are sometimes perceived to be,” said Andrew Cooper, who cites the “Metronet won the concession with a bid. A bid is not a detailed fear of depot staff at the prospect of plan. It specifies performance and sets out the cost of delivering Bombardier taking over responsibility for train maintenance and has been at pains to that performance.
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