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mamaThe House Magazinetttt of Metroneterer Rail- Issuess 1 Fulham Broadway Fulham Broadway Win afamilybreakWin atEuro-Disney Win afamilybreakWin atEuro-Disney Preparing fortheworld’s biggeststreet party Preparing fortheworld’s biggeststreet party Dealing with Dealing with Fast Track Fast Fast Track Fast Prize draw-see insideback page Move to Move Prize draw-see insideback page Move to Move Mindless daubingsthatdeface Mindless daubingsthatdeface The shapeofthingstocome The shapeofthingstocome r cigorAssets Tracking our rcigorAssets Tracking our scores for Chelsea for scores scores for Chelsea for scores New methods-bigsavings New methods-bigsavings It’s CarnivalTime Keeping ourcool It’s CarnivalTime Keeping ourcool The EllipseProgramme The EllipseProgramme Templar House Templar House Metronet’s newhome Metronet’s newhome Air conditionedtrains Air conditionedtrains Disfigurement Disfigurement Replacement Replacement In this first issue you will hear from Management Team: Hello... David Crawley and Andrew Cooper about Paul Emberley Amanda Claassen herever you are based in our first 100 days since taking over from on April 4th and be Eileen O'Neill the Metronet organisation, David Field able to read about some of the things we Anthony Lambert W I hope you like Metronet have achieved already, such as the new Jonathan Field Matters, our new joint house station at Fulham Broadway, the first of a Design: magazine to keep you abreast new breed which will greatly improve the Jo Carter of many of the bigger activities Tube traveller’s experience. Greg Field and cross-company issues in There is also a prize crossword and an Photography: easy-to-enter word search competition, Metronet Rail SSL and Metronet David Cave with attractive prizes, and a prize draw for Dirk Illing Rail BCV. a family break at Euro Disney in Paris. Metronet Matters is published five We want to know what you think about times a year for Metronet by this, the first issue of Metronet Matters. Adfield-Harvey Ltd. We have made it easy with a reply-paid Editorial office: reader survey card which has space for Metronet Matters you to add your comments. The Granary Every completed card we receive goes Beckbury Shifnal TF11 9DG into the prize draw for the Euro Disney Freephone: 0800 032 1342 family break. Please let us know if there’s F: 01952 752510 anything you would like to see in future E: [email protected] issues. Just send an email to Metronet [email protected]. Victoria Station House The next issue is published in October. 191 Victoria Street It will include features on some of our London SW1E 5NE Shareholders, the Supply Chain, the T: 020 7932 6200

matters Scarce Resource Alliance and lots more 30 The South Colonnade news of what’s happening within Metronet. Canary Wharf London E14 5EU T: 020 7222 5600

© Metronet, August 2003 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or Paul Emberley transmitted in any form, or by any means without the prior consent of the publishers and copyright Director of Communications holder. Paul Emberley [email protected] metronet

ANYONE FOR TENNIS ? A TIME FOR CHANGE TAKING THE HEAT Southfields coping with Vision & Mission Air conditioned trains a Wimbledon possibility

9 17 26

DEALING WITH MOVE TO TEMPLAR HOUSE PEOPLE & NEWS IN BRIEF DISFIGUREMENT Our new home The scourge of graffiti

10 18 5 12 13 24 25 28

DEEP CLEANING FAST TRACK REPLACEMENT COMPETITION PAGE Enhancing the Ambience New system for the world’s oldest Tube

12 20 Inside Back cover

TRACKING OUR ASSETS THE SHAPE OF THINGS READER SURVEY The Ellipse Programme TO COME Fulham Broadway - first of a new breed 14 22 Inside Back cover

Metronet Matters - Issue 1 1 David Crawley (left) and Andrew Cooper

n 4th April 2003 three and half years of uncertainty over the range of investment commitments and 1 future of London Underground came to an end when Metronet performance targets. For the next 7 /2 O went ‘live’. Now, after 100 days in the job, the two men years, Metronet will be investing £2.5 million every day in repairing, refurbishing responsible for delivering on Metronet’s promises look confidently and renewing track, trains, stations, ahead. signals and systems, all with the goal of Shadow operations were replaced by providing a world-class, safe and reliable contractual obligations with real money at Tube for London. stake on 4th April. It was time to make For the best part of a century the good the promises of the bid process London Underground - the world’s first and that had entrusted Metronet with the therefore the world’s oldest - has provided largest part of the Underground to a fast and reliable way of getting around maintain and regenerate. the capital. The Tube holds a special place in the hearts of Londoners and Performance and investment visitors alike. But it is showing its age. With £17 billion to invest over the next Much needs doing to make it the source 30 years, these promises are not empty of pride it once was for Londoners - and words. They are enshrined in contracts substantial private investment is needed that hold Metronet to account for a wide in the infrastructure.

2 Metronet Matters - Issue 1 THEFIRSTTHEFIRST 100DAYS100DAYS

The two men leading this investment the realisation that they are a vital part of Andrew Cooper explained that they programme are the managing directors of doing something.” tried to get across three principal points: the two Metronet companies - David To help this transition, both MDs Crawley at Metronet Rail SSL Ltd and conducted a series of road shows around 1. The performance regime now Andrew Cooper at Metronet Rail the business in the spring to involved real money. Penalties - BCV Ltd - photographed at listen to staff questions and and bonuses - meant a permanent Oxford Circus, the centre of concerns, as well as to transfer of money: there is a cost the Tube network map press home the point that associated with failure to perform and a key station the changes in view will while meeting and exceeding maintained by MRBCV. be positive. After three goals brings financial benefit. years of minimal Challenge alteration to the daily 2. There was now a need to look at Perhaps their greatest round of most staff, spending the budget in a slightly immediate challenge was to coupled with the different way. Under LU everyone ease the cultural change from uncertainties that had was under pressure to spend their public to private sector. As David surrounded the Public Private budget; if they didn’t, it would be Crawley puts it, “We needed to encourage Partnership (PPP), it was understandable difficult to ask for the same

people to move from the question, when that this point was not always readily amount again next year. Now the ▼ is Metronet going to do something? to accepted.

Metronet Matters - Issue 1 3 THE FIRST 100 DAYS

Continued from page 3 The first covers the Availability of trackwork; and two with Trans4m covering assets for service and is already stations and civil engineering work. For test is ‘value for money’ but it is significantly in bonus. many staff, the transition from actively still important to spend it - only by Service Points, a more complex carrying out these tasks to assuming a investing funds is Metronet going measure, is split between facilities - client role has posed a challenge. to deliver tangible improvements everything employees need to carry out A major aspect of preparing for the for LU, its customer, and the their job - and fault rectification, which investment programme has been design of travelling public. relates to everything that impinges on the station refurbishments and the track passenger. renewal scheme, often with associated 3. The improvements will take place - Facilities range from office furniture to drainage works. Priorities are being but it will take time and staff toilets. “If something fails, it attracts determined by focusing on internal commitment. To those who are instant penalties however quickly it is customers as well as the external understandably impatient for those fixed,” said Andrew Cooper, “so the sub- customer, LU. “By analysing the location of improvements and question when contractors we employed to look after the most frequent track or signalling they will happen, Andrew stresses these facilities are expected to focus on problems, for example, we can target our that they are not optional. They preventive maintenance.” investment to reduce delays and improve are part of the contract that will Fault rectification applies to performance.” see nearly every station something as simple as a blown light refurbished and all but the most bulb in a station to a signal failure. A set Tribute newly-built trains replaced. amount of time is allowed to rectify the Both MDs pay tribute to the way Metronet’s fault; penalties accrue if this is exceeded. staff have responded to the changes. They However, although Metronet is Despite the problems inherited on the stress the value placed on many aspects committed to achieving the results of its Central Line following the Chancery Lane of the old models, while urging recognition investment programme, we need the derailment, there has been no loss on of the scope for improvements. skills and commitment of our staff to service rectification, which is as good a “New ways of doing things are often not specify how. result as the regime will allow. the threat they are sometimes perceived to be,” said Andrew Cooper, who cites the “Metronet won the concession with a bid. A bid is not a detailed fear of depot staff at the prospect of plan. It specifies performance and sets out the cost of delivering Bombardier taking over responsibility for train maintenance and has been at pains to that performance. Our staff will specify how.” allay their fears. “They are the only people David Crawley with knowledge of the current trains and signalling systems, so it is inconceivable Some people may assume there is a Finally, Ambience. This involves a that their expertise will not be part of detailed plan for the next thirty years whole raft of measures to do with the Bombardier’s plans,” said Andrew Cooper. which specifies everything we will do in cleanliness and appearance of trains and finite detail. “There isn’t one, of course,” stations. It started in a penalty position Relish said David, “we shall be relying on our but there is already a strong upward Andrew Cooper and David Crawley relish staff to specify the ‘how.’ For the first trend and Ambience is expected to be in the challenge before them. They are year we can turn the handle on the bonus later this year. grateful for the length of Metronet’s 30- machine a bit faster and it will deliver the results we need. For later years, to deliver more, we have to redesign the “Some thought performance was going to fall off the edge of a cliff. machine.” It hasn’t. Because the investment programme has still to begin (in September) the better we do in year one, the less we’ll be noticed.” Performance - Andrew Cooper judged under 3 heads By putting across such messages to the teams, the MDs hoped that the first For the doubting Thomases, these year concession, which allows the kind of quarter’s performance targets would figures came as something of a surprise. long-term planning enjoyed by few of the show the figures moving in the right It will be a very different story next year, train operating companies on National Rail. direction. Metronet’s performance is when work begins on 14 stations on just “We have been given the freedom to judged in three principal areas: three of the lines alone. get on with the job of giving London a world-class Tube system in which we can • Availability Key supply chains all take pride,” David Crawley said. Andrew Ramping up the investment programme Cooper added, “in this first 100 days we • Service Points has entailed putting the finishing touches have gained a clear idea of the magnitude • Ambience to the four key supply chains which were of the challenges facing us - and now have part of the original bid: Bombardier a better focus on the issues which lie Transportation for new trains and ahead.” ■ maintenance; for

4 Metronet Matters - Issue 1 From the Chief Executive CHANCERYLANE

he Report of the Final commitment rolled out across the rest of Investigation into the the Metronet managed fleets. Safety remains at the very top of our T Chancery Lane derailment priority list - and it will always be that on the Central Line which way. Many pundits believed that safety occurred on 25th January this would somehow be compromised under year was published on 11th July. the PPP arrangements. That’s simply not the case. In fact, our safety performance The root cause of the derailment was record has excelled since we acquired gearbox failure. Excessive forces caused responsibility on 4th April. But we’re not by this failure caused the motor to just content to maintain the status quo become detached. When the safety either - we’re continually looking at ways brackets failed as well, the motor fell to further improve our safety from the train and derailed it. performance. The Report, which identified twenty Take track fires. They occur four recommendations which should frequently, sometimes several in one prevent such an occurrence in the day. But whilst they are future, and which are being generally not serious, they Rod Hoare implemented by Metronet and cause disruption and delay. LU, also stated, “It is s we pass the 100 day mark That affects the travelling reassuring to note that the since Metronet became a public - and our vehicles involved survived A real operational business - performance. So we now the impact of the have a zero-tolerance policy the first thing I want to do is to derailment well and, despite towards track fires and to thank every member of staff - some inevitable confusion achieve that, we’re and panic, the 500 or so wherever you work in our scrutinising the root causes passengers were evacuated from organisation. much more closely, rather than the train and station within five simply dealing with the outcome. Where minutes. Consequently, nobody was I want to thank all our staff, as well as we need to step-up a maintenance seriously hurt.” our shareholders, advisors, and regime, we shall do that. Where we need At the time of the derailment these consultants - for the massive task in to consider replacing electrical trains were owned and operated by LU helping us to graduate - from some three components - we shall do that too. We and maintained by LU’s infrastructure and a half years of shadow running - to a shall achieve our goal. Another example company, Infraco BCV Ltd. Responsibility live business with real business of our dedication to safety can found on for maintenance and regeneration of the objectives. Just getting through to the page 7 in this issue of Metronet Matters. BCV lines was transferred to Metronet final hurdle of Financial Close in early I’m delighted to welcome Philip Pacey Rail BCV on 4th April 2003. April was a challenge in itself - but the to the Metronet team, our new Chief Andrew Cooper, MRBCV Managing smooth transition to a fully operational Financial officer, formerly Finance Director, said, “while many of the business - with real responsibilities - has Director of GNER (see page 13). Also Ms deficiencies that led to this accident gone remarkably well. We have, however, E Noël Harwerth - new non-executive occurred before we were involved, we only just begun and we still have much director for MRBCV and MRSSL (see will be adopting the recommendations more to do as we move forward. page 25). I am particularly pleased to and making changes to minimise the We’re committed to maintaining an welcome the new management team aggressive focus on business under Tim O’Toole at London “We shall act upon appropriate performance, especially as we are about Underground, our customer (see page recommendations.” to change gear in September by 24). I’ve had the pleasure of maintaining Andrew Cooper beginning on the major programme of a good dialogue with Tim over the last capital works. Meanwhile, our customer, few months, prior to Transfer of London risks of similar mistakes in the future.” London Underground, and the travelling Underground to in Metronet has appointed a Programme public will soon start to identify some of mid-July - and I expect that to continue in Manager to oversee the implementation the tangible benefits of our investment the future. of the Report’s recommendations and taking shape. A deep clean regime for Our change programme of continuous commissioned an independent design stations - and cleaner trains. Just look at improvement must now develop. As we review of the entire drive train assembly the high standards attained on the go forward, the move to Templar House which will be completed by the end of Central Line through effective in Holborn and the mobilisation of our October 2003. ■ management of the graffiti removal Supply Chain are just two current

programme (see pages 10-11). We shall examples. ▼ Continued on page 13 soon start to see that level of

Metronet Matters - Issue 1 5 AIR CONDITIONING PEOPLE

Continued from page 27 MRBCV Capital On a lighter note... Projects Inaugural BC on-line have been General Meeting collecting the public’s B responses to ’s offer of £100,000 to anybody who can come up with a workable solution to the air-conditioning problem. Up till now, the BBC has received more than 2000 ideas - which it has passed on to the Mayor. Here’s just a taster of the inventiveness of the great British public...

● Use the Thames as a cooling medium.

● Simply re-decorate the stations to make commuters feel like they need their winter woollies in summer.

● Print (tube) maps on flame-retardant paper. Passengers concertina their maps and have a handy fold-up fan.

● Insert coils of pipe in seats, and then put cold water through Philip Todd them. Use the same technique on handrails.

● Crank up the power on the London Eye and make it an hree hundred people oversized fan. attended the successful Metronet Rail BCV Capital ● Replace tired old tracks and trains with canals and gondolas. T Projects Inaugural General The slow pace of travel will make it pleasant. Meeting held on 11th July 2003 ● Frozen peas wrapped around the top of the carriages in a at the Institute of Electrical promotional tie-up with a frozen food company. ■ Engineers.

Philip Todd, Director of Capital Projects, and Andrew Cooper, Managing Director, outlined the key objectives and challenges for Capital Projects over the next year. These included delivering benefits from an increase in capital expenditure from £140 million to £225 million, a new fully operational Supply STOPPRESS Chain, a new Capital Projects organisation in place by October, new As Metronet Matters went to press, Metronet Rail SSL Project Management IT systems defined announced two new key appointments. and a move to new offices, Templar House in Holborn. Mick Foote has been appointed Director of Maintenance. His career has been spent “It was an excellent opportunity to in the management of infrastructure design and maintenance, and he is currently a gather together in one place all those director of W S . Mick has been with Atkins since 1980, and will join MRSSL at who will be making a direct contribution the beginning of September. to the delivery of the Capital Programme, Ian Prosser will be joining MRSSL in mid-September as Director of Safety and and to share together the challenges we Assurance. Ian is currently Technical Director for Amey Rail and has provided leadership face over the coming months,” said for Safety, Health, Environment, Quality and Assurance. Ian has twenty years Philip Todd. “We are going through a experience in manufacturing process and engineering management. ■ period of significant change and the enthusiasm for success evident from 28 Metronet Matters - Issue 1 those present was very encouraging”. ■ largest-ever metro regeneration scheme. stations. Itisoneoftheworld’s biggestinfrastructure projects, andthe trains, newtrack,signallingandrefurbished and modernised Some £7billionofthiswillbespentduringthefirst7.5years-onnew 30-year life. twelve linesontheentire networkandwillspend£17billionduringits in April2003forupgrading,replacing andmaintainingnineofthe withLondonUnderground,partnership Metronet tookoverresponsibility The LondonTube networkistheoldestinworld,butworking Water. Metronet ofsome5,000people. hasastaff Beatty, Bombardier, EDFEnergy (formerlySEEBOARD),andThames Its shareholders consistoffiveworld-classcompanies:Atkins,Balfour initiative (PPP)driventhrough bytheUKGovernment. Underground of thePublicPrivatePartnership network-aspart billion poundupgradeandrevitalisation oftwo-thirds oftheLondon Metronet isthecompanythathasacquired responsibility forthemulti- tttt tttt