School District of Lee County Department of Procurement Services ITN No. N177281RC Computer Hardware, Software, An

Prepared for: School District of Lee County Department of Procurement Services

ITN No. N177281RC Computer Hardware, Software, and Services Due: September 22, 2017 2:00 PM

Prepared by: United Data Technologies 8825 NW 21st Terrace Doral, FL 33172

1 Table of Contents Title Page 1 Table of Contents Letter of Transmittal 4 Dell Letter of Endorsement 7 ITN Required Submittal Checklist 8 Project Approach 9 Related Experience 25 Technical Account Manager 32 Attachment A - Pricing - Proposal Response Form Attachment A Category 1 Price Form 35 Attachment A Category 2 Price Form 37 Additional Documents 38 Reference Forms - Directly emailed from customer Attachment C - Insurance Requirement Forms 39 UDT Certificate of Insurance 41 Attachment D - Addenda Acknowledgement Form 42 Addendum 1 43 Addendum 2 44 Addendum 3 48 Addendum 4 50 Addendum 5 66 Attachment E - Debarment Form 67 Attachment F - Drug Free Workplace Certification 68 Attachment H - Guarantee Warranty Statement 71 Attachment G - Public Entity Crimes Form 69 Attachment I - Scrutinized Company Certification 72 Dell Partner Certificate 73 Lenovo Authorization Letter 74 HP Authorization Certificate 75 Product Brochures 76 Optiplex 3050 Micro 76 Optiplex 3050 AIO 80 Optiplex 5250 AIO 84 Optiplex 7450 AIO 88 Precision 3000 Tower Workstation 92 Chromebook 3180 11" Display 96 Chromebook 3380 13" Display 100 Latitude 3380 Windows 104 Latitude 7280 Ultrabook 108

2 Latitude 5289 2 in 1 113 Latitude 2 in 1 5285 118 Dell ADP Service Datasheet 123 Dell Extended Battery Service 124 Basic Hardware Service 128

3 Letter of Transmittal

September 22, 2017

To: Richard Cowie [email protected]

Re: United Data Technologies, Inc. (“UDT”) Quote for ITN entitled “N177281RC Computer Hardware, Software, and Services.

Mr. Cowie,

United Data Technologies, Inc. (“UDT”), a Florida-based, privately-held corporation, minority business enterprise headquartered in Doral, Florida, respectfully submits this response to the above referenced Invitation to Negotiate N177281RC for Computer Hardware, Software, and Services. UDT hereby agrees with all terms, conditions, and provisions included in the solicitation. UDT makes no assumptions not noted or reports limitations related to this submission.

UDT’s points of contact for this contract are listed below:

Name Title Address Telephone E-mail

Enrique CEO 8825 NW 800-882-9919 [email protected] Fleches 21 Terrace Doral, Florida 33172 Jeffrey J. Vice 8825 NW 305-882-0435 [email protected] Engle President 21st Terrace, ext. 6002 Doral, Florida 33172 William Contracts 8825 NW 786-364-6085 [email protected] Rodriguez Lead 21st Terrace, Doral, Florida 33172 Tony Cossio VP of Major 8825 NW 305-882-0435 [email protected] Accounts 21st Terrace, Doral, Florida 33172 Manny Account 8825 NW 305-882-0435 [email protected] Castro Manager 21st Terrace, Doral, Florida 33172

4 Together the School District of Lee County (“SDLC”) and UDT have deployed approximately 80,000 devices. Through this continued relationship, the next phase of this digital transformation will be made with confidence as UDT holds in-depth knowledge of the needs and challenges of the district. The benefits of this ongoing relationship will provide the district a reduced risk deployment and eliminating the need of introducing a new vendor, manufacturer processes, personnel and integrated systems that may not meet the needs of the district.

Continued partnership with UDT will place SDLC on the forefront of the next phase of digital learning as the district can focus on increased instructional value at the lowest learning curve. Deploying a stable mobile device with UDT as a service delivery partner means lower initial information technology (IT) costs and time savings. It also leads to dramatic time savings for SDLC employees as migration of assets and integration will not be required. SDLC will continue to have a single-vendor to support all devices that will eliminate the need of training designated site personnel (DSP), site techs and other supporting IT staff.

UDT continues to focus on innovation that delivers outcomes in the K-12 industry. UDT’s unprecedented relationship with Dell EMC, Intel, Google and Microsoft gives us the ability to understand and influence technology solutions that power learning. We will continue to bring these innovations to SDLC for validation, piloting and deployment.

Over the last year, UDT in corporation with SDLC has commenced to develop solutions and strategies for STEAM, Maker, and literacy based upon the device and learning ecosystem strategy. It is our hope that through continued partnership with the district we can continue to bring our strategic investments in Artificial Intelligence, Cloud Computing, and device innovation to further close the digital divide. UDT believes that with the investments the district has made in Digital Learning Convergence and UDT’s investment in innovation, we will continue to improve our teachers impact on student proficiency.

In support of the SDLC goal of focusing on the instructional needs of teachers and the learning needs of students in K-12, Dell is proud to provide professional learning days that will be tailored to the county’s goals and objectives. Upon subsequent purchase, Dell will provide up to 115 days of customized onsite Professional Learning. This is a value of $300,000 put towards the efforts of supporting ongoing success and student learning outcomes.

Managing devices across the district can quickly become overwhelming without the right tools. The UDT Device Allocation and Reassignment Tool (DART), has been customized to meet the needs of education users and provide complete customized reporting and features to meet the demands of SDLC. UDT is offering the use of this tool as a value-add and compliment to the district’s current asset management infrastructure.

As part of UDT’s partnership approach to education, UDT is very active in local district communities and supports district community development by providing student based internships, providing jobs for local graduates, supporting foundation fundraising events and other community engagements. Over the past years, UDT has sponsored the Digital Lee

5 initiative at the District helping to prepare students for the dynamic work environment of the future and will continue to support SDLC in its community based initiatives to drive student achievement and positive learning outcomes.

UDT has attached evidence of OEM Authorization to Distribute equipment and materials. Regarding this offer, Manny Castro Account Manager at UDT, is authorized to submit and bind the organization to the terms and conditions set forth in this quote. If there are any questions or concerns, please contact him using the information above.

Sincerely,

Manny Castro Account Manager

6 Mariana Lugaro

From: Manny Castro Sent: Wednesday, September 20, 2017 3:13 PM To: Mariana Lugaro Subject: FW: Letter

From: [email protected] [mailto:[email protected]] Sent: Wednesday, September 20, 2017 3:10 PM To: Manny Castro Subject: [EXTERNAL] Letter

To The School District of Lee County,

Over the course of the past 5 years Dell and UDT have worked together at the School District of Lee County (SDLC) to present the best of breed devices and technology to the district. Dell is invested in the success of the district and it is our intent to continue to support and assist SDLC and UDT in their technology initiatives.

We hope SDLC continues to leverage the resources and tools available to the district through UDT and Dell.

Warm Regards,

Frank Wendt

Frank Wendt Account Executive Dell EMC | SW Florida mobile 941-538-8082 [email protected]

Please consider the environment before printing this email

How am I doing? Please contact my manager at: [email protected] with any feedback, thank you.”

7 8 Project Approach This section must include a description of the approach to be applied to implement the tasks defined in the Scope and Technical Specifications herein.

Scope and Technical Specifications:

24. General Terms: The District intends to purchase enterprise-class, stable-platform equipment. For all standard configurations the vendor shall maintain identical image-critical hardware for a minimum nine-month life cycle. a. Image-critical hardware includes: processor, chipset, NIC, wireless NIC, audio card, video card, or any hardware that requires a driver. b. Windows operating system licenses shall be included with all new computer systems.

UDT Response: UDT has read and acknowledged.

25. Terminology used in the RFP such as “Chromebook”, “laptop”, “desktop”, and “workstation” are intended to describe current platforms and form factors. The use of this terminology shall not limit the District from adapting emerging technologies, mobile devices, or other personal computing devices that have different physical characteristics.

UDT Response: UDT has read and acknowledged.

26. Evolving Technology: Technology is continuously evolving. Although the core equipment required by the District pursuant to this contract won’t change during the contract term, e.g. purchase of a laptop computer or computer workstation, it is anticipated that the technical specifications of the equipment will change. As such, the District reserves the right to update product makes and models, technical specifications, installation procedures, and other items of a technical nature described in the RFP. The District will work with the Vendor to determine which shall be purchased as part of the baseline configuration and which products shall be purchased using the percentage discount.

UDT Response: UDT has read and acknowledged.

27. Product Transitions: The awarded vendor shall provide two reference computers for testing from each standard computer configuration at no cost to the District. Reference computers shall be provided within fifteen days after award of contract. Vendor shall also provide, at no cost to the District, one returnable evaluation computer and eventually two additional reference computers for systems replacing current models due to a product transition. Reference systems are to be delivered no later than 15 days after official notification to the District that a product is transitioning or the current model will no longer be available for ordering. All orders for each standard computer configuration shall be identical to the reference computers and shall be provided

9 for a period of at least nine months, including all internal hardware that the District considers image-critical. For all standard configurations the vendor shall maintain identical image-critical hardware for a minimum nine-month life cycle.

Vendor shall provide notice, in writing of the intent for a product to transition (current model to be replaced by new model) no later than 60 days prior to the current model no longer being available for ordering.

UDT Response: Dell EMC will provide reference models for each transition during the 6-year contract.

28. Account Management and Project Management: a. Vendor shall assign a primary point of contact to the District. b. Vendor shall provide price quotations electronically to the District within two business days of a request. c. Vendor shall process orders in a timely fashion and provide internal order numbers to the District upon request. d. Vendor shall coordinate and communicate shipment details with the District point of contact including: PO numbers, manufacturer order numbers, status, order date, ship date, quantity, product description, shipping company waybill or confirmation number, asset tag numbers, etc.

UDT Response: UDT believes in a high touch sales and service model. We are committed in providing Lee County School District the appropriate number of staffing with the level of qualification needed to support this contract. The UDT/Lee County School District dedicated team at a minimum will consist of Executive level management, Account Managers, Inside Sales Support Representative, Sales Operations Administrator, Project Manager, Technical Account Manager (Educational Client Relations manager), Warranty Engineers, and Solution Engineers. UDT Executive and Account Management team are committed in attending meetings with school district administration as frequently as required for a successful contract partnership. Manufacturer meetings will also be coordinated as often as needed or at minimum on a quarterly basis. The UDT account manager Manny Castro will function as a daily conduit of information and communication for the district.

Quotes will be emailed to the requesting party within the requested two Days. If the request is for a large project and/or additional discount in pricing is requested the end user will be notified with an estimated time of completion for the quote. Special pricing request may take up to an additional 72 hours.

After Lee County School District has assigned a purchase order number to a quote, the order should be sent to UDT for processing via email or fax. UDT will review the order for technical accuracy and end-of-life or discontinued status prior to order processing and fulfillment with Dell. Upon request UDT can provide a UDT Sales Order number.

UDT will coordinate and communicate all shipment details with the appropriate Lee County School District representative(s)

10 29. The District expects that, for orders of 100 or more computers, coordination is performed by an individual experienced with project management tools and techniques as defined by PMI. The following documentation methods may be required: a. Project status updates using MS Excel or equivalent spreadsheet software. b. Project timeline updates in Gantt chart format using MS Project or equivalent project management software, PERT network diagrams, and other documentation techniques used in conjunction with project management.

UDT Response: UDT has read and acknowledged. The UDT Project Management Office (PMO) contains a full breadth of skill levels to include Project Coordinators, Project Managers, Program Managers, Client Relations Managers and Sr. Project Managers to fulfill needs across different types of project engagements. Additionally, UDT’s PMO is staffed with full-time Project Management Professional (PMP) Certified Project Managers with years of industry experience.

Project Description of Activities Methodology and Activities

Internal UDT Kick- The UDT PMO will engage the assigned resources to discuss project Off Meeting goals and objectives and review logistics prior to arranging an introduction and kick-off meeting with the district’s Project Staff.

UDT and Lee The UDT PMO will coordinate the customer kick-off meeting with all project County School stake holders. The Kick-off meeting is focused on discussing the project Board objectives, technical overview and project deliverables. Additionally, project Kick-Off Meeting logistics, roles & responsibilities, and initial risk are assessed. Project Schedule The UDT PMO will provide a draft project schedule for review with the and Activities district’s staff. Upon review and acceptance of roles, responsibilities, task ownership and change windows for migrations/cutovers by both UDT and the district’s approved project schedule (timeline) will be confirmed. The project timeline will be utilized to track project activity and meet project dates. Communication The UDT PMO will develop a mutually agreeable communication plan that Plan includes a contact list and email distribution list. Additionally, focal points of communication between teams as well as the frequency of said communication is defined, typically weekly or twice-weekly. A Project Dashboard will be made available for project stakeholders where Action Items, Risks, Next Steps and Milestone Accomplishments can be viewed. Status Meetings Time / date and frequency of project status meetings are defined during the Kick-off meeting. The status meeting agenda may comprise of review of open issues and risks, completed tasks, next steps / action items and milestone accomplishments. Meeting minutes will be documented and distributed to the project team. UDT recommends weekly status meetings. Project The UDT PMO is responsible for tracking project progress, issues and Management risks. Tools

11 Issues and Risk Log – Excel Spreadsheet designed to track issues and risks by priority level and impact. A risk mitigation plan is defined for each risk with support from the project team. MS Project (or similar) – A Gantt chart that includes phases, tasks, due dates, task owners and dependencies to be shared with the project team. Change The UDT PMO is responsible for explaining and documenting the change Management management policy of the project during the project kick-off meeting to district appropriate staff. Change requests submitted in writing by the district will be administered through the Change Management process and accepted by mutually accepted by UDT and the district before any work is performed. Milestone / Project The UDT PMO will arrange the project meetings necessary to finalize all Closure aspects of the milestone or overall project. During closure proceedings, the UDT PMO will ensure all milestone or project objectives have been met. A Project completion acceptance form or Milestone Completion Certificate (MCC) is delivered to the district for review and sign-off (acknowledgement of project completion).

30. Category 1 A. Desktops, All-in-one units, and Digital Design Workstations: See Exhibit 1 for technical details of the product to be purchased at a firm not to exceed price for Student and Staff desktops, all in one units and digital design workstations. UDT Response: UDT has read and acknowledged.

B. Laptops and Chromebooks: See Exhibit 2 for technical details of the product to be purchased at a firm not to exceed price for Student and Staff Chromebook, Student Windows laptop. UDT Response: UDT has read and acknowledged.

C. Ultrabook, 2 in 1 Convertible and Detachable Tablets: See Exhibit 3 for technical details of the product to be purchased at a firm not to exceed price for Staff laptop and Ultrabook. UDT Response: UDT has read and acknowledged.

D. Pre deployment Configuration: 1. A minimum of two asset tags or etching are required for any computer system ordered by the District and shall be included in the price of the computer. a. District approval is required for material, size, style, and placement of asset tags or placement of etched data. b. Asset tags shall be unique to each computer system ordered and the District shall specify the naming convention and range of characters to use. UDT Response: UDT has read and acknowledged. The Dell units will arrive to the Lee County School Board end user location with the requested asset tagging requirements completed.

12 Asset Tagging All Dell OptiPlex, Latitude and Precision Workstation systems are integrated with a unique service tag number, provided as a physical bar-coded asset label on the outside of each system chassis.

UDT and Dell will supply these tags to meet the custom requirements of the district and ensure all devices, upon arrival to the end user location, have the appropriate asset information attached. In addition, the UDT DART system will be updated with required asset tag information and the on-site delivery sign-off will include this information as well.

Devices requiring laser etching will also have the Dell system service tag ID permanently etched on the lid in the specified district location. UDT will work with Lee to ensure these requirements are customized and successfully implemented into the standard configuration processes for specified Dell laptops.

13 2. Asset management reporting requirements a. Vendor shall provide automated electronic reports in a District-approved format (i.e. Microsoft Excel) delivered via email to specific contacts provided by the District. b. Frequency of reports to be determined by the District. c. Example of data to be provided in the reports: Asset tag number, Serial number, PO number, manufacturer/reseller order number, order date, device model. UDT Response: UDT will provide reports as required in an approved format as frequently as determined by the Lee County School District and below is the header of the report currently being used today.

Sample Excel Report:

In addition to traditional reporting, UDT is providing to the district, the use of its Device Assignment and Reallocation Tool (DART) to provide customized and transparent views into district orders, asset information and schedules. Please see below for some features and screenshots of the tool:

UDT DEVICE ASSIGNMENT AND REALLOCATION TOOL (DART)

UDT recognizes that each and every K-12 environment is different and poses unique device allocation challenges. Keeping this in mind and in an effort to assist K-12 environments manage and track their assigned assets, UDT has created its Device Assignment and Reallocation Tool (DART). The intent of this tool is truly to assist K-12 environments to easily manage their assets and provides the flexibility and customization to track the specific requirements of any district.

The DART provides the specific highlighted items below as well as other unique and customized feature sets. UDT has provided some screen shots to provide examples of the capabilities and reporting the DART provides. This is a tool truly designed for K-12 environments and utilized within the majority of UDT’s client base today.

1) One Click Functionality for ease of use a. One Click Assignment to perform initial device assignment b. One Click Return to check devices back into inventory c. One Click Status Change to change the current status to lost, stolen, damaged, in repair, etc.… 2) Extensive Analytics and Reporting a. Ability to fully customize district required reports b. Full export feature options to create editable and working reports c. Automated report generation to provide reports at your pre-determined time settings d. Report on any field within the DART to provide complete transparency into your district devices and inventory 3) Permissions and Security Based

14 a. Custom permissions to allow level 1 access through district admin access b. Provide assign only functionality to site admin’s c. Can provide ticket entry to district techs d. Allow site users to have only visibility to their location e. District admins to have visibility district wide 4) Data Feed and Asset Upload a. UDT performs initial entry into DART from its Configuration Center b. District student/teacher ID feed transfer into DART nightly (or per district request - optional) c. Student/Teacher feed allows for real time information and simplifies device assignment d. Ability to mass upload district devices if needed or perform single asset entry 5) Asset History Logs a. Logs – Provides complete historical view of device, user and/or location b. Anytime a device is edited within DART, it is automatically logged and tracked 6) Support Portal a. Ability to enter service tickets directly into DART for ease of access into one system b. Tracks all service events by serial number for historical purposes c. Provides district full view into their warranty support

1) ONE CLICK ASSIGNMENT a. Used to easily assign devices to specific users at a school location (or can be used to assign to classroom, school, teacher, etc.…depending on your specific requirements) b. Student/Teacher ID numbers are fed live into UDT DART on a nightly basis to ensure real time user data c. This live feed allows a teacher or site admin to simply scan/type in ID number and the name and location fields will automatically populate d. Scan in device serial number to assign and click submit to assign device to appropriate user

15 2) ONE CLICK RETURN a. Used to return the device back into site inventory and un-assign from user, location, school, etc.… b. Has the functionality to un-assign a device and reassign new device in one click c. Scan or type in device serial number and the user information will auto populate, hit submit and the device is returned to an unassigned status

3) ONE CLICK LOST/STOLEN a. Used to quickly move a device to a lost or stolen status in the event a user or location misplaces a device b. Scan or type in used ID number and device information will populate automatically c. Select the appropriate status to move the device to and hit submit…. d. Status options are customizable to meet district requirements

16 4) ASSETS VIEW a. This view shows all assets within the district and can be filtered by any field for items such as: i. Devices that are operational status only ii. Only devices at a certain location iii. Only devices assigned to grade level iv. Devices by model type b. Fields and filters are fully customizable to capture data requested by district c. All information exportable to PDF, CSV, Excel, HTML, etc.…. d. Auto reports can be sent based on any filtered status sent to any district resource at any pre-determined timeframe

5) GLOBAL REPORTS a. Fully customized reports to meet district requirements including, but not limited to: i. Number of units per location (below) ii. Number of units per status (operational, in repair, damaged, etc…) iii. Number of in warranty units per location or in the district iv. Number of devices in assigned status across the district or by location v. School level reports to show any filtered results such as status, assigned, warranty tickets, etc… b. All reports are customizable and include active data (meaning, by clicking on any graphic in a report, it will display the data that makes up the report) c. Reports can be of any graphic (pie chart, bar graph, etc…) d. DART allows for any field to be turned into a report which allows the district to generate their own unique reports

17 18 6) ASSET LOGS a. All asset activity within the DART are logged for historical purposes, some of the included log data is listed below: i. Serial number history by location or assignment ii. User historical data including all devices assigned to the user iii. Support log for all service tickets placed against the serial number iv. The login credentials used to make any asset changes in the DART v. Status history of the asset (Operational, in repair, etc…) b. All log information is customized to meet district criteria

7) LOANER GROUPS a. Loaner groups are used when the district may not assign devices to individual users at a site location but rather to a classroom, lab, teacher or testing environment temporarily b. Allows the ability to mass upload assets to assign to these loaner groups

19 3. BIOS Customization: The District will require customized BIOS settings, at no additional cost, that may include, but are not limited to, any of the following at the District’s discretion: a. Administrator password, lock password changes. b. Boot sequence. c. Integrated NIC enabled with PXE. d. Wake-on-LAN enabled. e. USB boot disabled. f. Storage operation. g. Virtualization technology enabled. h. Asset tag. i. TPM / volume encryption settings

UDT Response: UDT has read and acknowledged. The units will arrive to the Lee County School Board end-user locations with the BIOS settings configured as required.

E. Onsite Delivery: 1. Vendor shall coordinate and direct the actions of the shipping companies or parcel carriers. UDT Response: UDT will coordinate and direct the actions of the shipping companies as required.

2. All pricing proposed shall include shipping, handling and inside delivery on all equipment. UDT Response: UDT has read and acknowledged. All proposed equipment cost includes inside delivery.

3. Orders of up to twenty-five computers may be shipped common carrier, as long as inside delivery is included. Orders exceeding twenty-five units must include inside delivery on pallets. Vendor shall be responsible for arranging proper lift-gate delivery when necessary. The District may refuse shipment if improperly packaged or carrier arrives unprepared to provide efficient inside delivery. UDT Response: UDT has read and acknowledged.

20 4. Orders exceeding 100 units may require customized delivery. Examples may include removal of packing material and/or repackaging and delivery on rolling carts (e.g. baker’s racks), with additional costs to be agreed upon by District and Vendor at time of order. UDT Response: UDT has read and acknowledged.

5. All computer accessories are considered part of the computer bundle such as: mouse, keyboard, and power cord, and shall be packaged together with the computer, unless approved by The District. UDT Response: UDT has read and acknowledged. All orders will be shipped complete unless approved by the district.

6. For orders of twenty-five or more computers, all equipment or accessories considered part of the computer bundle that are not shipped in the same package shall be shipped simultaneously unless otherwise specified by the District. UDT Response: UDT has read and acknowledged.

7. No partial shipping without District approval. UDT Response: UDT has read and acknowledged.

8. It is the vendor’s responsibility to ensure that delivery of product doesn’t disrupt the operations of any District locations. a. For example, deliveries shall be coordinated outside of school start and end times to avoid delivery vehicles hindering traffic flow during those periods. b. Vendor acknowledges delivery during the start of school and during school dismissal is unacceptable UDT Response: UDT has read and acknowledged. UDT’s dedicated customer support team from the Configuration Center in Orlando coordinates and schedules all deliveries with the appropriate district/school personnel. This approach allows for UDT coordinators to become knowledgeable with the districts delivery polices at the school level and truly customize deliveries to meet the needs of the district.

F. Hardware Repair: 1. All desktop and all-in-one computers and monitors shall include a five-year parts and labor warranty included in the price of the computer. All mobile computers will include a four-year warranty, with the exception of Chromebooks carrying three-year warranty and accidental damage coverage. The warranty is not optional, and is not to be itemized or sold as a separate item. Warranty claims shall be fulfilled by computer manufacturer. Third-party warranties are not acceptable. UDT Response: UDT has read and acknowledged. All product quoted has the required Manufacturer warranty.

21 Desktop Computer – 5 Years Parts and Labor Mobile Computers - 4 Year Parts and Labor Chromebooks - 3 Year Warranty including Accidental damage coverage and 3 Year Battery Warranty

UDT understands that the K12 environment can be tough on student devices and the burden this causes school districts in managing warranty, ADP and non-warranty events. While the warranty repair and standard ADP repair process is defined, items falling outside of these guidelines still need to be supported effectively and efficiently. Based on this statement and the district’s request in addendum 4 regarding “unlimited ADP” support, UDT has proposed its Enhanced Spares and Damage Protection (ESDP) and provided this as an optional upgrade to SDLC. This program allows for UDT to support and cover support events that fall outside of the standard ADP terms and conditions (i.e. 2nd event within a year) as well as provide a pool of spare units to manage these requests efficiently to ensure maximum uptime for the learning environment.

For an additional $28 per Chromebook (UDT can also discuss and provide this program for Windows devices), UDT will provide this enhanced program above and beyond the standard Dell ADP terms and conditions and ensure SDLC has a peace of mind when it comes to the support of their critical Digital Convergence devices. Additionally, UDT will work with SDLC to identify the recommended spares pool quantity, where they will be located to ensure quick turn around and the processes that will be incorporated to manage this program.

Lastly, UDT’s experience within K12 districts means we have developed and implemented different strategies focusing on device support. While the standard ESDP program may fit one district, it may not be the ideal solution for others. UDT will work with SDLC to build the appropriate hybrid model to fit their district requirements. Often times, as opposed to additional ADP coverage, using that funding to purchase spare devices to support any units that fall outside of the standard warranty and ADP terms can be the best approach.

2. The awarded vendor(s) shall agree that all replacement parts or additional part orders will be handled through the District’s Information Technology Support Department. All parts shall be shipped to the Information Technology Support Department or on-site support contractor unless the District authorizes shipment directly to schools and/or administrative facilities. Vendors will work only through District-specified contacts. Unauthorized requests shall be referred to a District-specified contact. UDT Response: UDT has read and acknowledged.

3. The awarded vendor(s) shall provide for District Support Staff to become factory authorized for warranty repairs at no cost to the District. The District will not pay for any travel expenses for Vendor staff. UDT Response: Dell has agreed to waive the $1500.00 registration fees for the Dell Online Self Dispatch Program (DOSD). Annual training required for a minimum of two technicians per location (fees waived).

22 Online access to Dell technical knowledge through web training and support tools facilitates self- diagnosis of hardware related issues.

4. All warranty parts shall be shipped same day if ordered by 3:00 PM, Eastern Time, on any business day. The parts shall be shipped overnight delivery. The awarded vendor will pay all shipping costs for warranty replacement parts and for return shipping of defective parts. In the event that a replacement part for a warranty repair is not available within the period of time specified above, the vendor may ship a substitute part that meets or exceeds the specifications of the original part at no cost to the District. UDT Response: UDT has read and acknowledged. All in stock warranty parts will be shipped the same day if ordered prior to 3:00PM. Upon determination that a part should be returned to Dell for repair or replacement, packaging, shipping instructions and a prepaid shipping waybill will be supplied. We will pay standard shipping charges for shipping the product in for repair and for shipping it back to you.

5. The awarded vendor shall provide spare parts for each standard computer configuration to be kept in stock at the District office, for the warrantied life of the product at the vendor’s cost. Vendors will be required to propose suitable parts lockers, based upon the purchase volume of each model. Quantities and types of components will be subject to mutual agreement of The District and vendor. UDT Response: Dell will provide Spare parts to sufficiently support warranty repairs by the onsite team. Upon award, UDT/Dell will work with the district to determine the required number of parts/units to inventory.

6. The awarded vendor shall provide a Technical Account Manager (TAM) and sufficient number of full-time on-site technicians to manage warranty repair in order to meet the SLA requirements for implementations exceeding 10,000 devices from the same manufacturer. The TAM is required to be a direct employee of the manufacturer or reseller. UDT Response: UDT has assigned Hiram Lennox as our Education Client Relations Manager (ECRM) and will act as the single point of contact for technical support matters and works closely with you to focus on identifying and resolving any escalated issues. If required, the ECRM engages technical support teams to drive rapid resolution of critical service requests and coordinates involvement of additional UDT/Dell EMC resources as needed.

Upon Award UDT/Dell will provide sufficient number of full-time on-site technicians to manage all warranty repair request (please see section Technical Account Manager & Other Key Personnel for additional details).

31. Category 2 Accessories: The District anticipates purchasing additional software, audio visual equipment and computer accessories including but not limited to; mice, keyboards, power cords, laptop carry cases, docking stations, special needs accessories, and other appropriate peripherals at a percentage discount off advertised/catalog price as identified in the proposal and represented on Attachment A.

23 UDT Response: UDT has read and acknowledged. Please find completed attachment A.

24 Related Experience This section will provide a detailed description of the management approach to be provided on this project and how it has been applied to prior projects, specifically projects with K-12 institutions for which the Proposer has performed project management to coordinate order fulfillment, shipping, and product deliveries for orders of 100 or more computers.

UDT provides a completely customized approach to site delivery that is determined by the size of the order, the priority of the order and the location the order is ultimately being delivered to. UDT will only deliver complete orders that also includes clear and concise paperwork so district site contact knows exactly what has arrived and what they are signing for.

Overall UDT Process Methodology Information Gathering & Process Planning • Customized configuration and installation implementation meeting o UDT will customize and provide requirements documentation to the appropriate Lee County Schools representatives o Documentation and meeting is designed to establish all configuration, logistics and pre-delivery credentials to allow proper planning and implementation on a pre-determined basis o Primary goal is to perform and configure bulk of unit imaging and customization prior to on-site delivery at UDT’s Configuration Center in Orlando, FL • Pre-delivery logistics meeting o All timelines, custom configuration and scope requirements established o Delivery guidelines set to adhere to Lee County Schools specific requests such as inside delivery, dock-height, etc…. o Development of customized Proof of Delivery (POD) document to ensure all needed inventory information included upon order delivery o Discuss final imaging and configuration requirements and work to develop and streamline processes to ensure an efficient and accurate image and configuration solution o Develop “urgent” need process to provide a clear and precise process for orders that are deemed to be labeled as critical o All contact information and roles to be distributed at start of implementation and team documentation will be continually updated throughout duration of project o Final process flow plan created and distributed to ensure clear and accurate expectations from all parties

Implementation of Process Flow Plan • UDT Customer Service Support Team to coordinate and manage all logistics of finalized process flow plan o Coordinate delivery date/time with required site locations . In the event of local delivery, equipment may be delivered in secure UDT delivery vehicles by UDT badged resources . In the event equipment is freighted from UDT Configuration Center location, UDT will coordinate and manage all logistics to guarantee on- time delivery to meet SLA requirements

25 o Manage Lee County Schools Configuration Center inventory to ensure UDT can meet SLA turn-around time requirements for standard orders o Manage the overall image and configuration process to ensure accurate image deployment and services provided per order o Act as primary escalation contacts in the event of any logistical or technical escalation needs o Primary logistical contact team throughout scope of work and attend all Lee County Schools requested meetings to ensure clear line of communication • UDT Senior Solution Engineer to manage automation, scripting and DART to ensure all Lee County Schools technical requirements are exceeded o Manage and configure all imaging and scripting process deployment/development o Meet with Lee County Schools team upfront as well as throughout process to continually update, improve and streamline overall processes o Responsible for working to automate all imaging and configuration processes, both pre-delivery as well as post-delivery deployment o Act as a consultative resource for Lee County Schools to discuss overall configuration and automation methodology • UDT Logistics Manager to coordinate field logistics and all required site reporting and informational documentation o UDT to fully customize and develop primary POD documentation to meet Lee County Schools specific requirements o Documentation to be provided to designated Lee County Schools representatives prior to site delivery via email as well as with the equipment during delivery o Custom reporting available upon request (additional fees may apply) • Where applicable, and to continue to drive UDT’s Green IT initiative, desktops and workstations will be delivered by UDT resources unboxed to end user location; laptops delivered within laptop carts where applicable/possible o Allows for less cardboard to end up at end user location o UDT is able to recycle this cardboard at its Configuration Center location as opposed to this cardboard being disposed of within site dumpster o While this option may not always be feasible within the Lee County Schools environment, UDT utilizes this model as a standard practice within its Configuration Center location in an effort to recycle over 5 tons of cardboard monthly

UDT fully understands the challenges surrounding extensive and customized technology implementations and will diligently work with the Lee County Schools team to customize and streamline overall processes. As with all technology implementations, the scope of work and methodology surrounding it is considered an evolving document and can be adjusted to ensure all processes are efficiently completed.

26 Project Approach Workflow Summary: Design

Custom Image & Logistics Planning & Timelines & Project Plan DART Development Reporting Customization Configuration (Engineering) Coordination Developed

Process

Technical Requirements Equipment Receipt & Image Deployment Warehousing, Staging Appropriate Units Vetting & Testing Order Verification - All Including Configuration and Prepping for Laser Etching of all Units Loaded into Pre-Wired (Image, Etch & Equipment Scanned and and Quality Control Configuration Carts / Racks Reporting) Accounted for Procedures

Deploy

All Units Properly Stored Equipment Verfifed and Units Updated in DART Site Contacted to Order Securely DART Updated with all and Staged with Inside Accounted for - Proper and Order Prepared for Confirm Just-in-Time Delivered to Dedicated Required Asset Delivery to End User Documentation Shipment Delivery SIte Location Information Location Provided

Receipt of Product – Asset Management UDT is proposing that all Lee County Schools procured hardware be delivered to the UDT Configuration Center in Orlando, Florida. This secure imaging and configuration facility has the capacity to warehouse, image, configure and process 800,000 units on an annual basis. The UDT Configuration Center location was developed in 2009 to assist customers and manufacturers with the challenges surrounding asset management, image deployment and warehousing needs by developing a turn-key process that incorporates best practice standards while providing the flexibility and versatility to adjust to specific end user requirements.

By receiving the product at the UDT Configuration Center location, this eliminates the Lee County Schools team from having to receive any product directly from the manufacturer and as a result, ensures a complete product delivery to the site location. UDT will receive, asset track and ensure order accuracy of all equipment prior to site delivery and also ensure that any delivery RMA and/or DOA issues are appropriately resolved, resulting in the Lee County Schools location not having to engage in this process. UDT will work directly with the manufacturer, as it does today, through the RMA process and ensure only functioning, ready to deploy equipment is delivered and deployed on-site. Additionally, this process allows for UDT to inspect for possible physical damage caused by shipping prior to delivery and resolve with manufacturer immediately.

27 Upon receiving all ordered products, UDT immediately inputs all order and product information into the UDT Order Management System (OMS). This OMS will track all orders from an inventory standpoint to provide real-time data and reporting of what has been received on every order as well as what may be on backorder or not received to date. Once an order is complete and all items have arrived, the order status will change to “received” and Lee County Schools will be fully aware of all completed orders. This allows for immediate order status as needed by the Lee County Schools team and ensures that any order discrepancies are caught in advance to ensure no delivery delays to the site location.

Once the order is received in full, UDT will begin the imaging and configuration process. All orders are tracked throughout the process within the Configuration Center facility and the DART is updated accordingly. All orders will be tracked by the below statuses:

1) Ready for Image a. Status shows order received in full and ready for the imaging process 2) Imaging a. Status shows product is currently in the imaging process 3) Backorder a. Status shows order is not complete as items are missing from PO 4) Ready for Delivery a. Status shows order is fully configured and re-packaged for delivery to site location 5) Shipped to Customer a. Status shows equipment is out for delivery to site location (if applicable) 6) Scheduled a. Status shows order is currently scheduled with end user 7) Delivered/Installed a. Status shows order has been delivered and installed at requested site location

By providing the Lee County Schools team access to this OMS, any real-time data will be able to be secured on an as needed basis. This OMS can be fully customized to track all orders depending on the fields and data Lee County Schools would like to have proactive visibility to.

Custom Imaging and Configuration Whether a Windows platform or Chrome environment, UDT can be as involved in the image/enrollment development process as Lee County Schools would like meaning that UDT can have an active role, through its Technical Services Engineering team, in the development and streamlining of the image and configuration or UDT can simply load the Lee County Schools provided image. UDT is readily available from an imaging consultation standpoint to ensure the best possible imaging and configuration processes are utilized. As a standard practice, UDT’s Configuration Technical Engineer will meet with Lee County Schools team to discuss image requirements and streamline the images accordingly to verify within the Lee County Schools environment. The process for image creation and verification is listed below: Image Verification Process

28 1) Pre-Image Development Meeting a. UDT’s technical team will meet with Lee County Schools technical representatives to discuss and finalize image, configuration and BIOS requirements and discuss configuration options if required 2) Post Meeting Image Creation (if applicable) a. Upon Completion of image requirement gathering, UDT’s Configuration technical team will assist in the development of images to meet Lee County Schools’s IT requirements 3) Image Deployment a. UDT will push the image to test units and deliver to Lee County Schools IT for environment verification to ensure the image is configured properly and all software is working as planned. 4) Image Upload (Pending image approval) a. If no image adjustments are needed, image is rolled into production environment for image push b. If image adjustments are needed, Lee County Schools & UDT will perform image adjustments and re-verification will occur to confirm successful image push

UDT will provide access to all successfully verified images via secure FTP location. This will allow Lee County Schools IT access to the images as needed (if applicable). In addition, and if requested, UDT will update all images on a pre-determined basis set by Lee County Schools IT (if applicable). As a standard practice, UDT updates critical Windows updates on a quarterly basis but this can be adjusted on an as needed requirement by Lee County Schools. Lastly, any new hardware products that are introduced into the Lee County Schools portfolio will also follow the above image creation and verification process. This will ensure a consistent set of images are deployed across all products and will reduce any configuration issues at site locations. UDT follows a standard guideline for documenting all image creation and updates as requested by Lee County Schools IT. This documentation will be provided as needed to Lee County Schools representatives to ensure the proper flow of communication is adhered to when it comes to image configuration. Any image update that is performed will have an image approval document sent with it that will highlight any changes to the image. All units imaged can have an image version number associated with it within the UDT Asset Management System (DART). In the unlikely event that there appears to be an issue at site locations caused by the image, this will allow UDT and Lee County Schools IT to easily discover which units have this particular image and where they are located. UDT would like the opportunity to work with the Lee County Schools team to streamline the image and delivery process. Primary goal is to automate as much of the post-image configuration prior to site delivery to streamline the actual deployment process once these units arrive at the end user location to provide an end to end solution that is fully customized to meet Lee County Schools requirements.

Scheduling, Delivery & Installation Logistics UDT utilizes its OMS utility to schedule, coordinate and track project progress. UDT expects that, in collaboration with Lee County Schools representatives, a complete process

29 flow plan will be developed to provide a complete beginning to end delivery and logistics schedule. UDT fully expects to adhere to the requested SLA delivery turn-around timeframe depending on services to be performed on the units. UDTs standard practice utilizes a just-in- time delivery method as to minimize the amount of time that the end user units are stored on location. UDT will warehouse and store Lee County Schools units for a pre-determined timeframe if requested and deliver to site locations on a specific requested date. If no date is requested, the standard agreed upon SLA guidelines will be followed. Every effort will be made to consolidate overall packaging and shipping of orders to ensure that PC’s, laptops and peripherals arrive to end user site location as one complete shipment. In the event of a rush order, UDT will communicate if shipping the peripherals with the units is not possible and get prior approval before shipment occurs. UDT will provide overall service coordination throughout the duration of this project through its service coordinators. UDT provides a tiered approach when it comes to Delivery Management to ensure all aspects of the account contract are satisfactorily exceeded. Multiple coordinators are utilized to ensure all parties are accurately communicated with and provide project coordination redundancy if needed. The Account Management team and Service Coordinators within UDT are heavily involved throughout the process to ensure all Lee County Schools implementation expectations are satisfactorily met and the final agreed upon scope is adhered to.

Reporting and Asset Tracking

Upon configuring and shipping the requested order, all required information will be entered into the UDT OMS for basic reporting and asset management. A complete report will be provided to the designated Lee County Schools representative showing all customized information as pre-determined during initial process flow generation. This includes, but is not limited to: 1) PO and appropriate order information 2) Serial and product number information of new hardware 3) Site delivery location of all new hardware (name, office number, etc…) 4) IP, asset number and naming information of all new hardware installed 5) Image version number installed on new hardware 6) Serial and asset information for all removed hardware 7) Sign-off documentation 8) Any additional information deemed necessary by Lee County Schools

Evidence of relevant experience of similar K12 deployments

As the current provider, UDT has delivered more than 80,000 units to Lee County School District. The services include, but were not limited to: • Google Chrome enrollment services • Custom asset tagging • Laser Etching of specified laptops • Customized reporting (working with Lee County to fully develop) • Inside delivery of completed units

30 • Laptop cart wiring and delivery of devices inside of carts • Bakers Rack custom delivery as needed with devices secured within Belkin sleeves • Complete project management and coordination of services and deliveries

Beginning in 2013 Miami-Dade County school district launched a 1-to-1 computing initiative, providing 140,000 Windows devices to students by December 2016.

In partnership with HP and Microsoft, UDT has successfully completed Phase 1, 2 and 3 of the delivery of 1:1 solution services for over 140,000 Devices (Tablets and Laptops) and 300 Servers.

All 350,000 students in the district will receive Office365 Pro Plus for free – to install on their personal computers at home or school - as part of Microsoft’s Student Advantage program, as well as the use of the IT Academy for job training programs.

Once students connected to enterprise-quality Windows devices, they literally have the tools in their hands to gain the skills proven to be most valuable for success in college and career.

UDT is the primary service provider for Orange County Public Schools (OCPS) which is the 12th largest school district in the US.

UDT provides an abundance of services including desktop/laptop hardware, datacenter hardware, imaging/configuration services, installation services and support services.

UDT implemented the district’s Digital Learning Convergence initiative with more than 100k devices deployed since 2015. Similar to Miami-Dade Public Schools, UDT provided windows image consulting/automation, etching, cart wiring delivery and installation, asset reporting and warranty support.

UDT has been the primary partner within Hillsborough County Public Schools for more than 12 years.

UDT’s scope includes the order management, receipt of all product, configuration, laser etching, delivery/installation and warranty support of all units. UDT has imaged, laser etched and delivered more than 50,000+ windows devices to SDHC under the current contract.

31 Technical Account Manager & Other Key Personnel This section must identify a Technical Account Manager (TAM) and sufficient number of full- time on-site technicians to manage warranty repair in order to meet the SLA requirements for implementations exceeding 10,000 devices from the same manufacturer. Describe the experience of the individual(s) that demonstrate their knowledge, skills, and ability to support the District in achieving the stated goals and delivering quality work products.

UDT is assigning Hiram Lennox, Education Client Relationship Manager, to act as the requested TAM as stated in this proposal. Hiram has specialized in educational deployments and support structures with UDT for more than 5 years and has been instrumental in ensuring the success of deployments over 100k devices in Miami Dade Schools and Orange County Public Schools.

Hiram will work with Lee County to attend requested meetings, both remotely and in person, and act as a true single point of contact for Lee County Schools in collaboration with Manny Castro as the Account Manager. This structure allows Lee the ability to work with one resource in all areas of support, configuration services, reporting, escalation issues, etc. and proactively work with the district and internal UDT resources to streamline current processes and resolve any issues that may arise.

Additionally, UDT is a network of hundreds of highly skilled employees in more than 15 offices around the country. UDT uses the following hiring and retention strategies that support our ability to keep qualified staff for the life of the contract. UDT cultivates an environment that attracts driven, entrepreneurial talent from a broad scope of academia, industry, and government.

From identifying the need to attracting top talent, UDT leverages our corporate culture and impactful mission, as well as competitive compensation, benefits packages, and opportunities to broaden or augment professional ability, our integrated talent management processes and systems facilitate our ability to identify, keep, and motivate key talent. These processes drive how we develop critical, adaptable, and mobile skills for the future, and focus our attention on innovative and flexible workforce planning to meet our current and future resource needs. As a result, we attract the best and brightest in key IT functions from Network Engineers to Database Administrators, who are all passionate about and committed to tackling the world’s IT challenges. This, along with our matrixed staff of experts and pool of part-time on-call (PTOC) personnel offers an innovative and sustainable ramp-up/ramp-down capability to manage surges and downturns in staffing needs.

Team UDT’s dedicated Human resources team supports this capability with defined functions in recruiting, employee development, and conflict resolution. Aligned to ensure employee recruiting and on-boarding occurs quickly, the HR team is in Florida but supports offices across the Southeast and mid-Atlantic regions. In addition to our robust HR support infrastructure and operational techniques to ensure rapid ramp-up/ramp-down of personnel resources as needed, we further reduce risk by having a solid team of key personnel to ensure continuity of operations, establishment of best practices and protect the interest of the District’s customers.

32 Please see chart below which outlines the UDT Key Team members with appropriate roles and responsibilities. The UDT team works in tandem with manufacturer representatives as needed to successfully meet the requirements of this ITN.

UDT Account Executive • Overall account management and customer satisfaction Manny Castro • Solution design issues [email protected] • Internal process related issues • External customer process interface issues • Introduction to new technology and Market trends

UDT Inside Sale Representative • Account management and customer satisfaction at the individual Jason Motter school site [email protected] • Backup to Manny Castro • Quoting/ Price Escalation to manufacturer • Order Tracking and Support

UDT Director of Education • Responsible for overall Education Solutions at UDT Solutions • Escalation contact for high visibility or unique customer Devin Hicks support issues [email protected] • Assist in creation of streamlined processes and procedures around Technical Service and Support offerings • Work with Lee to continually provide new and innovative solution offerings UDT Senior Solution Engineer • Primary solution consultant for MDCPS around imaging, Luis Palacio scripting and automation [email protected] • Manage team of scripting engineers and act as point of escalation for internal and customer related issues. • Work closely with imaging and configuration team to enhance Configuration Center processes and QC

UDT Education Client Relations • As the Client Relations Manager, Hiram will be a primary point Manager (ECRM) of contact meeting with Lee County on a pre-determined Hiram Lennox weekly basis • Complete understanding of all service and support processes implemented at Lee County • Be the focal point for Lee County to contact in the event that there are any specific challenges or concerns with support, technical services, invoicing, inventory, DART, etc.…. • Work directly with James Andrews and Configuration Center team to ensure streamlined and effective overall processes for configuration and delivery

UDT Customer Support • Accountable for documenting and understanding Lee County Manager School District unique customization requirements, James Andrews communicating these requirements to the UDT Team, [email protected] formalizing and maintaining instructions for your project, communicating project status, and managing the project to completion within the timelines committed.

Dell Account Manager • Frank has been with Dell for 10 years serving in various Frank Wendt capacities. For the past three years he has been in the role of Account Executive Account Executive. A Dell Account Executive he is responsible for all Dell business within the accounts which are

33 Dell EMC | SW Florida mobile assigned to them, whether that business is direct through Dell 941-538-8082 or through a Dell partner. This includes pre-sales activities, [email protected] post-sales support, consulting regarding technology solutions, and ensuring service level agreements are met. A team of Dell subject matter experts are assigned to each account from which the AE can call upon for their expertise.

Frank has been working with Lee County School District and UDT for the past five years. Dedicated Onsite Warranty Minimum Qualifications for Onsite Warranty Technicians Technicians Various The current Dell SOS team will • 2 or more years of experience in a field service support remain in place if awarded. role supporting a variety of vendor server, mass storage, desktop, core legacy and networking devices • Must have valid driver’s license and reliable vehicle with appropriate insurance (required) • Proficiency in Windows operating systems, Microsoft Office software • Ability to troubleshoot and repair enterprise-level software and hardware issues • Experience communicating with enterprise-level clients – excellent communication skills required. • A+, Dell and EMC certifications

ADDITIONAL ATTACHMENTS:

Attachment B – Reference Form Attachment C – Insurance Requirements Forms Attachment D – Addenda Acknowledgement Form Attachment E – Debarment Form Attachment F – Drug Free Workplace Certification Attachment G – Public Entity Crimes Form Attachment H – Guarantee/Warranty Statement Attachment I – Scrutinized Company Certification Form

UDT Response: Please find attached completed required forms.

38 39 40 DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE 11/2/2016 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). CONTACT PRODUCER NAME: Deanna Elias Keyes Coverage Insurance PHONE FAX (A/C, No, Ext): 954-724-7000 (A/C, No): 954-724-7024 5900 Hiatus Road E-MAIL Tamarac FL 33321 ADDRESS: [email protected] INSURER(S) AFFORDING COVERAGE NAIC #

INSURER A :Hartford Fire Insurance Co 19682

INSURED 14202 INSURER B :Twin City Fire Insurance Co 235

United Data Technologies Inc. INSURER C :Hartford Casualty Insurance Co 29424 UDT 8825 NW 21st Terrace INSURER D : Miami FL 33172 INSURER E : INSURER F : COVERAGES CERTIFICATE NUMBER: 126812800 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDL SUBR POLICY EFF POLICY EXP LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER (MM/DD/YYYY) (MM/DD/YYYY) LIMITS A X COMMERCIAL GENERAL LIABILITY Y 21UUNHV1911 11/1/2016 11/1/2017 EACH OCCURRENCE $1,000,000 DAMAGE TO RENTED CLAIMS-MADE X OCCUR PREMISES (Ea occurrence) $300,000 MED EXP (Any one person) $10,000 PERSONAL & ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $3,000,000 PRO- X POLICY JECT LOC PRODUCTS - COMP/OP AGG $3,000,000 OTHER: $ A COMBINED SINGLE LIMIT AUTOMOBILE LIABILITY 21UENHZ6281 11/1/2016 11/1/2017 (Ea accident) $1,000,000 X ANY AUTO BODILY INJURY (Per person) $ ALL OWNED SCHEDULED AUTOS AUTOS BODILY INJURY (Per accident) $ NON-OWNED PROPERTY DAMAGE X HIRED AUTOS X AUTOS (Per accident) $ $

CX UMBRELLA LIAB X OCCUR 21RHUHV0939 11/1/2016 11/1/2017 EACH OCCURRENCE $10,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE $10,000,000

DED X RETENTION $ 10,000 $ WORKERS COMPENSATION PER OTH- B 21WBAP8421 11/1/2016 11/1/2017 X STATUTE ER AND EMPLOYERS' LIABILITY Y/N ANY PROPRIETOR/PARTNER/EXECUTIVE E.L. EACH ACCIDENT $1,000,000 OFFICER/MEMBER EXCLUDED? N/A (Mandatory in NH) E.L. DISEASE - EA EMPLOYEE $1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $1,000,000 A Cyber Liability 21TE0292955-15 11/1/2016 11/1/2017 Liability Limit 5MM / 50,000 Ded B D&O/EPLI/Fid/CR 21KB0292958-15 11/1/2016 11/1/2017 D&O/EPLI/Fid Limits 5MM/5MM/1MM EPLI Ded 25,000

DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

CERTIFICATE HOLDER CANCELLATION 30 days notice 10 for non-pay

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE The School Board of Lee County THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 2855 Colonial Blvd ACCORDANCE WITH THE POLICY PROVISIONS. Fort Myers FL 33966

AUTHORIZED REPRESENTATIVE

41 42 THE SCHOOL DISTRICT OF LEE COUNTY

PROCUREMENT SERVICES DEPARTMENT

Richard Cowie, Procurement Agent

ADDENDUM TO CONTRACT DOCUMENTS

ADDENDUM NO.: 1

PROJECT NAME: ITN No. N177281RC – Computer Hardware, Software and Services

DATE OF ISSUE: August 18, 2017

______

The following information shall be included in the ITN documents and is hereby made part of the project bid documents in the form of clarification, addition, deletion or revision to the contract specifications. ______

Proposer’s questions/issues and District answers:

Q1. I understand the district has primarily used Dell in the past. Based on how the RFP is written, it appears that no manufacturer is listed as preferred. Can you please confirm if all manufacturers will be given equal preference?

A1. The District has utilized Dell, Lenovo, and HP in the past. Dell most recently. Vendors may bid any manufacturer. The scoring process allows for preference based upon historical District performance, vendor experience with large-scale K-12 implementations, feedback from reference districts, and support/service model.

Q2. Are you going to allow vendors to submit multiple proposals based upon different manufacturers?

A2. Yes.

Q3. In my experience, manufacturer reps are not always allowed to attend pre-bid meetings in- person. Is the district going to allow manufacturer representatives to attend next week’s conference in-person?

A3. The Florida Sunshine Law allows for the public to attend.

There are no other changes at this time. Please acknowledge this addendum via Attachment D, Addenda Acknowledgement Form.

Thank you for your interest in the School District of Lee County.

Richard Cowie Procurement Agent

2855 COLONIAL BLVD.  FORT MYERS, FLORIDA 33966-1012  PHONE (239) 337-8128  FAX (239) 337-8200 [email protected]

43 THE SCHOOL DISTRICT OF LEE COUNTY

PROCUREMENT SERVICES DEPARTMENT

Richard Cowie, Procurement Agent

ADDENDUM TO CONTRACT DOCUMENTS

ADDENDUM NO.: 2

PROJECT NAME: ITN No. N177281RC – Computer Hardware, Software and Services

DATE OF ISSUE: August 28, 2017

______

Clarifications on deadlines.

**THE DEADLINE FOR DELIVERY OF PROPOSALS HAS BEEN EXTENDED TO SEPTEMBER 15, 2017 at 2:00PM**

**The deadline for questions is at 4:00 pm on August 29, 2017**

Proposer’s questions/issues and District answers:

Q4. What if there are industry wide product shortages? –

A4. First there should be good communication with us. If we are aware of the situation well in advance, we can work on solutions. Otherwise, we will look for an alternate equivalent for the same price. If you are not able to provide this, then we will look elsewhere for another solution as we cannot hold up our timelines. You do have the opportunity to sub an equivalent or better component.

Q5. Do you want data (asset file with identifying fields of the ordered machines) prior to delivery?

A5. No.

Q6. Do you provide baker’s racks for custom large orders for inside delivery to the schools?

A6. No. We procure them through the vendor.

Q7. X Do you provide the packaging material?

A7. We purchase the sleeves from the vendor. The required accessories are listed in configurations.

2855 COLONIAL BLVD.  FORT MYERS, FLORIDA 33966-1012  PHONE (239) 337-8128  FAX (239) 337-8200 [email protected]

Q8. Is the manufacturer’s support system working out of the schools district’s ticket system?

A8. Yes, we do require that you work out of our system.

Q9. Are you currently receiving a fee from the manufacturer?

A9. Yes, current fee structure is based on whether the component is a technician replaceable component vs a user replaceable component.

Q10. In regards to techs that you have onsite taking care of the break/fix on Chromebooks, how many techs do you have at peak times and low times?

A10. There are 7-8 techs during standard workflow times and 12 during peak times such as end of Christmas and summer.

Q11. How many machines are under warranty?

A11. Approximately 90,000.

Q12. How many repairs per week?

A12. Around 250-300.

Q13. Please elaborate on your current and desirable ADP plan.

A13. What we are seeking, you will propose. We would like to specify the time period (current duration is 3 years). Currently, we take problem to SOS team and they file the ADP claim v.s. a warranty claim. We are limited to 1 ADP claim per year with a total of 2 over the life of the device (or 3 year duration). We are seeking unlimited ADP or more flexible terms - not because our damage rate is high. It is more about that we have to treat devices differently in our support process. Another thing is that we are also seeking a better battery plan for the majority of our portables this time. You will be required to defend battery thresholds at which you define a battery is qualified for replacement.

Q14. Is your current ADP only for student devices?

A14. Yes (student Chromebooks).

Q15. Is that a District decision or school decision?

A15. District

Q16. Regarding chipset for the 6th & 7th gen, we are being told that the 6th won’t be available past December on laptops which will make it difficult to commit through June.

Page 2 of 4

45 A16. If you feel you will not be able to make this commitment, bring an Intel person with you to the meeting (Kevin).

Q17. So you are only using Intel CPU’s?

A17. Yes we are going to stick with Intel.

Q18. Is there a preference for camera placement on the ultra-books? Do you prefer top and center?

A18. Camera placement is not a part of the evaluation. Also enterprise facetime camera is not specified.

Q19. Do you require that the detachable units be serviceable on site?

A19. We are requiring that the unit be serviceable within the service model you provide.

Q20. Are there any requirements regarding the hinges (i.e. material on the hinges)?

A20. No specifications on this.

Q21. Can we propose multiple service models?

A21. Sure. And if you are a reseller, you can propose multiple manufacturers.

Q22. Is the cost of the courier the responsibility of the school district or the vendor?

A22. This is on the District and will remain that way if you choose a centralized model.

Q23. What is the percentage of “loaner” units do you have for students to use during repair time?

A23. About 3% - 4%. These loaners are also in stock to provide for growth of student population in that year.

Q24. Does student ever get the same laptop back after repairs?

A24. That is up to each school. There is a triage process when the central office receives a damaged laptop. We look for physical damage, any removed labels and the need for cleaning the device.

Q25. Regarding customized delivery to school sites, is there a designated administrator or person to receive this? What is current process?

A25. The school is notified ahead of time the date and approx. time of delivery. On day of delivery, driver first goes to the office and notifies them. The school tech person supervises the delivery. Then the tech person or assistant principal signs the receipt of delivery. This is well orchestrated in our district – not many issues.

Page 3 of 4

Q26. Is there a contingency plan for laptops lost or not returned?

A26. The parents receive a letter from the District with the amount they owe for the device. If it is not found/returned, we levy a fine on the student and we issue a replacement device to the school. If it is returned, there is an inspection of the device and after any repairs are made, it is returned to the school.

Q27. On Page 23 where it says Available Accessories, does this mean they are required?

A27. “Available” to us means that you have to have the item available to us, but it does not have to be bundled in the package. “Required” means it has to be bundled in the package every time we buy the unit.

Q28. Earlier you stated that a small chassis is preferred for the student desktops is this acceptable? (vendor shows staff object).

A28. That is acceptable but not required.

Q29. On the “all-in-ones”, would you consider them something as an option? Us coming in and presenting something where the power and the display are separate but within the same chassis with cable management?

A29. Yes. It is not desirable, but we would consider it.

Q30. If you had a workstation this size (vendor shows object), would you consider this for CTE machines?

A30. No because we prefer mini towers specifically because sometimes we have to put cards in them. (PCIE cards).

There are no other changes at this time. Please acknowledge this addendum via Attachment D, Addenda Acknowledgement Form.

Thank you for your interest in the School District of Lee County.

Richard Cowie Procurement Agent

Page 4 of 4

47 THE SCHOOL DISTRICT OF LEE COUNTY

PROCUREMENT SERVICES DEPARTMENT

Richard Cowie, Procurement Agent

ADDENDUM TO CONTRACT DOCUMENTS

ADDENDUM NO.: 3

PROJECT NAME: ITN No. N177281RC – Computer Hardware, Software and Services

DATE OF ISSUE: September 1, 2017

______

Clarifications on deadline.

**THE DEADLINE FOR DELIVERY OF PROPOSALS HAS BEEN EXTENDED TO SEPTEMBER 15, 2017 at 2:00PM**

**THE DEADLINE FOR REFERENCES TO BE RECEIVED HAS BEEN EXTENDED TO SEPTEMBER 14, 2017 at 4:00PM**

Clarifications on:

Intel CPUs and Windows 7 / 10 Support

1. All Exhibit 3 (C1. Ultrabook, C2. 2-in 1 Convertible Laptop, and C3. 2 in 1 Detachable Tablet) devices may be shipped with latest (Gen 7 & Gen 8) CPUs for Windows 10 support. Windows 7 support is not required on these devices. 2. All other configurations must maintain Windows 7 support until June 30, 2018. We have confirmed availability of Intel platforms for Windows 7 support through that time. 3. No CPU substitutions (e.g. AMD or ARM CPUs) will be considered.

Accessories Update

The following configurations must include both a keyboard and active stylus.

1. C2. 2 in 1 Laptop (Convertible): This should be a 360-degree hinged device with integrated keyboard. Stylus must be included. For reference, our current solution for this category is the Dell XPS 13 model 9365. 2. C3. 2 in 1 Detachable: This is expected to be a device similar to a Microsoft Surface Pro or Dell Latitude 5285 (our current solutions). Keyboard may be flexible (like the Surface Pro) or may be rigid. Both removable keyboard and stylus must be included.

2855 COLONIAL BLVD.  FORT MYERS, FLORIDA 33966-1012  PHONE (239) 337-8128  FAX (239) 337-8200 [email protected]

Changes to the Detailed Specifications.

The District will require all manufacturers to provide the following sample devices for District evaluation. Manufacturers providing proposals with multiple reseller partners must only provide a single set of sample devices.

Student Chromebook Devices Each manufacturer must provide three of each student Chromebook model included in proposals for Chromebook Unit A at no cost to The District. Please be advised that the units will be subjected to usability and durability tests and may be broken due to testing. Vendor may opt to require devices to be returned. If the device is to be returned, please include a pre-paid return shipping label.

Thin & Light Units Each manufacturer must provide one of each model of ultrabook, convertible, and detachable proposed for configurations C1, C2, and C3 at no cost to The District. The units will be subjected to usability testing only – no durability testing. Vendor may opt to require the devices to be returned. If the device is to be returned, please include a pre-paid return shipping label.

All-In-One Units Any manufacturer proposing a small form-factor device to be attached to a monitor, as an alternative to a requested all-in-one configuration must provide either:

(a) Detailed photographs of a fully assembled and cabled unit with included cable management features.

-OR- (b) One sample unit for each alternative to requested AIO configuration.

If providing a sample unit, vendor may require the unit to be returned. If device is to be returned, please include a pre-paid return shipping label.

There are no other changes at this time. Please acknowledge this addendum via Attachment D, Addenda Acknowledgement Form.

Thank you for your interest in the School District of Lee County.

Richard Cowie Procurement Agent

Page 2 of 2

49 THE SCHOOL DISTRICT OF LEE COUNTY

PROCUREMENT SERVICES DEPARTMENT

Richard Cowie, Procurement Agent

ADDENDUM TO CONTRACT DOCUMENTS

ADDENDUM NO.: 4

PROJECT NAME: ITN No. N177281RC – Computer Hardware, Software and Services

DATE OF ISSUE: September 1, 2017

______

Clarifications on deadlines.

**THE DEADLINE FOR DELIVERY OF PROPOSALS HAS BEEN EXTENDED TO SEPTEMBER 15, 2017 at 2:00PM**

**THE DEADLINE FOR REFERENCES TO BE RECEIVED HAS BEEN EXTENDED TO SEPTEMBER 14, 2017 at 4:00PM**

Proposer’s questions/issues and District answers:

Q31. Was the 14” laptop configuration deliberately omitted from the bid specifications?

A31. Yes

Q32. Was the 14” laptop configuration to be replaced by the 13” configuration?

A32. Yes

Q33. Is the definition of a “convertible”, a device that separates into a separate tablet and keyboard or a device that swivels into a tablet form factor?

A33. N Convertible – Folds into tablet with 360 hinge. If you need a reference, the one we use now is the Dell XPS 13 – 9365.

Detachable – Detaches from keyboard. For reference, look at Microsoft Surface Pro, Dell Latitude 5285.

2855 COLONIAL BLVD.  FORT MYERS, FLORIDA 33966-1012  PHONE (239) 337-8128  FAX (239) 337-8200 [email protected]

Q34. There is mention of graphic cards to do open GL. Can you provide a summary of some of the applications you are running at the District?

A34. If you are referring to the Digital Design Workstation, they utilize full design suites from Adobe and Autodesk.

Q35. Does Lee Schools need ISV certifications on the workstations?

A35. Not required, but preferred.

Q36. Does Lee Schools require height adjustable stands for the monitors?

A36. It is not required, but may be considered superior design during evaluation.

Q37. Is VPRO required on any of the device models?

A37. VPRO is not required.

Q38. Pg. 22, LCSD requires “7th Generation CPUs are preferred where they can be retrofitted in 6th generation boards/chipsets to maintain Windows 7 compatibility.” Per Intel, the 7th generation processor will not run Windows 7. Please clarify your request.

A38. Please maintain Windows 7 compatibility, using Intel CPUs, through June, 2018. Exceptions are convertible Windows devices. Those may be Windows 10 only.

Q39. Page 13 of 38 # 7 Qualifications – Can you elaborate further or provide an example of the “Definition of Adequate facilities” according to Lee Schools? Is there a preference for the facility to reside in Florida? Will the District be validating size and location of facility address (ex. lease agreement, site survey)?

A39. The term means a business must be able to provide without interruption the anticipated volume of sales and repairs our school District would generate.

Q40. There is mention of a Service Level Agreement. What is Lee County School’s definition of a Service Level Agreement (SLA)?

A40. Each vendor is free to propose service level agreement within their service offerings.

Q41. With regards to the service offering, are all damages caused by end user error to be covered in this service offering?

A41. All user-created damage, except clearly identifiable vandalism must be covered under your accidental damage protection proposal.

Q42. Liquidated Damages: Very Vague on what constitutes failure to perform. Can you provide more details or additional examples of what would constitute failure to perform?

A42. The provision is written broadly because it is a general term intended to apply to a variety of products and services. The specifics of performance for this product/service are addressed in the detailed specifications. Examples of nonperformance for this service may include failing to timely deliver the computers ordered; the computers not performing to specifications of the ITN; not providing service within the timeframe required, etc.

Page 2 of 16

Q43. In the current way they are running their service, how are the teacher laptops being serviced? Are those laptops being brought back to the District with the Chromebooks or are those being repaired on site? Are the Dell technicians doing this service or the Lee County technicians?

A43. All Chromebooks, Windows Laptops, and Windows all-in-one units are serviced in the shop by the Dell SOS team. Traditional desktop systems are repaired on-site by District technicians.

Q44. The District is requesting touch optional, where would you like that priced on the “Proposal Response” form?

A44. You can add optional items below the pricing grid or on a separate page referenced in the response form.

Q45. On Exhibit 3, C1. Ultrabook – C2. 2 in 1 Laptop Convertible – C3. 2 in 1 Detachable Tablet, Required Accessories section: Please clarify what HDMI adapter you would like. Is it HDMI to USB-A?

A45. A single adapter that connects to the computer via USB-C and offers a single USB-A port, single HDMI port, single VGA port, single Ethernet port, unless those ports exist on the ultrabook already.

If you would like a reference, the model we currently use is: http://www.dell.com/en-us/shop/accessories/apd/470- abhh?ref=p13n_std_pdp_mv&c=us&cs=19&l=en&s=dhs

Q46. On the Exhibits sheet, some of the configurations list ADP as optional, but on the “Proposal Response” form there is a spot to fill in a price. Please clarify.

A46. You may provide a price for ADP for those items where it is optional. It is not required.

Q47. What specific product is being referred to by "plastics"?

A47. We use the term “plastics” to include all laptop exterior body shell parts (bezels, keyboard decks, etc.).

Q48. With regard to pricing, Attachment A Category 1 - Is the final price to be listed here, after the discount, or the full retail price without the discount?

A48. All prices must be net discount; final price.

Q49. Attachment A - Category 2: Is this the discount already applied to the pricing listed in Attachment A, Category 1, or is this discount in addition to the pricing already listed in Category 1? See

A49. Category 2 references a discount for your entire catalog of products, separate from your proposal for specific configuration in Category 1.

Q50. How many spare units is Lee Schools purchasing annually to provide loaners to students while systems are being repaired?

Page 3 of 16

52 A50. Approximately 4% of total quantity purchased is designated as spare equipment. The spare equipment is to accommodate student population growth and repair buffer. We do not differentiate between the two functions.

FY 18 (This fiscal year): 22,000 Chromebooks, 3,000 Windows devices. FY 19: 32,000 Chromebooks, 3,000 Windows devices FY20: 25,000 Chromebooks, 3,000 Windows Devices

Q51. What models is the district currently purchasing for the Chromebook categories?

A51. Dell Chromebook 11, 3380. 4GB model.

Q52. How many Chromebook systems is the district currently servicing per week?

A52. The total number varies significantly by week. We anticipate approximately 300 per week during normal times. Peak times (end of school year, beginning of school year) will be significantly higher, as we proactively repair items that may not have been reported because they do not impact functionality (example: plastics).

Q53. What price is the district currently paying for the Chromebook systems including service and warranties?

A53. The current package includes: Dell Chromebook 11, 3380. 4GB RAM model. 3 Year Warranty 3 Year Accidental Damage Chrome OS Management License 4 Year ClassLink License Belkin Air Protect Sleeve Services: Chromebook Enrollment Update to District-Specified Chrome OS Version Laser Etching Property Tag Labeling Unbox and Package (Insert in Sleeve / Power Supply) Inside Delivery

Total Cost: $308.09

NOTE: Cost of baker’s racks extra.

Q54. Is the district currently purchasing ADP on all student laptops? If yes, how many years?

A54. We are purchasing them on all student Chromebooks. 3 Years. We do not purchase ADP currently on shared student Windows devices, as they do not leave the school.

Q55. How much is the district currently paying for backer’s racks?

A55. We currently utilize medium-duty, NSF certified, four-shelf baker’s rack, 60” x 24” x 69”. The cost include: Rack (purchase) Rack Assembly Page 4 of 16

53 Loading pre-sleeved devices onto the rack, per district specifications. Shrink Wrapping On-site delivery with liftgate truck.

Total Cost: $340.00 Per Rack.

Q56. Does the district currently pay a fee for asset management to the OEM or channel partner?

A56. Yes, but it is incorporated into the package – not a line item. The costs are included in the total cost listed in the answer to question #53.

Q57. To ensure the district is leveraging every available funding source such as Microsoft Shape the Future to help offset bill 7069. Would the district consider language in the contract allowing for pricing changes based on MS Shape the Future Program, limiting pricing changes to the exact change of the program?

A57. No. Pricing shall be all-inclusive.

Q58. According to the pre bid conference, on Exhibit 3 page 23, the district provided clarification on the Inputs/Outputs for C1 Ultrabook, C2 2 in 1 Laptop, and C3 2 in 1 Detachable Tablet. Stating that 1 USB-C port is acceptable as long as an additional USB-A port is also available on the device. In such case the 2xUSB-C requirement is fulfilled with the 1 USB-C + 1 USB-A correct?

A58. Correct.

Q59. On the Ultrabook requirement, is the placement of the webcam still preferred on the top center of the screen?

A59. Top center would be preferred, but is not required.

Q60. Per the pre-bid conference, is the district still allowing for smaller footprint options for both the desktops and All in Ones systems? Do you prefer that listed as a separate attachment?

A60. To Clarify: A1 (Student / Staff Desktop) may be any chassis. Smaller is preferred. A2 & A3 (All-In-One Units A & B). May be monitor with mounted small-chassis PC, but fully integrated is preferred. A3 (Digital Design Workstation) must include a chassis large enough for proper cooling and the inclusion of one PCI-E card.

Q61. On Exhibit 1 - Desktops & All-in-One Configurations PG 20 and Exhibit 2 - Chromebooks and Laptops (Clamshell) PG 22 you require Windows 7 compatibility for all devices purchased through June, 2018. Given the award date is tentatively scheduled for November and the district is planning a Windows 10 migration for next summer, would the district grant exceptions to the Windows 7 support if that were unavailable at a later date prior to June 2018? Although this was discussed during the pre-bid conference we would like to know if there's been any change in your position.

Page 5 of 16

54 A61. We still require Windows 7 compatibiltiy for all devices except convertible (360 hinge, detachable) Windows computers. Those computers will only function appropriately with Windows 7. All other Windows configurations must support Windows 7 through June, 2018. We have confirmed availability of Windows 7 support for both mobile and desktop platforms until at least that time.

Q62. General: Will District consider Windows in place of Chromebooks for students?

A62. No.

Q63. General: Will the District consider Windows for the High Schools and Chromebooks for middle and elementary schools?

A63. No.

Q64. What Microsoft licensing program does the District currently have in place?

A64. Microsoft Educational Enterprise Agreement.

Q65. Does Lee County School District have a current Letter of Eligibility (LOE) from Microsoft? If yes, may we have the number?

A65. Yes. The only reference number on the document is 3233. I don’t know if that is the number you are seeking, but it is the only one we have readily available.

Q66. Page 23, Section C3 - Per Microsoft and OEMs, there will not be any Gen 6 available for this form factor. Will the District consider a 7 Gen for the 2 in 1 Detachable Tablet?

A66. Yes, all convertibles may be Windows 10 compliant.

Q67. Would the School District consider Windows 10 S devices for any student devices?

A67. No.

Q68. Exhibits 1, 2 & 3 – What are the estimated quantities for each type of device?

A68. Quantities will vary by year. 20K – 50K units per year total across all configurations. We do not commit to quantities. The following general projections are loose at this point.

FY 18 (This fiscal year): 22,000 Chromebooks, 3,000 Windows devices. FY 19: 32,000 Chromebooks, 3,000 Windows devices FY20: 25,000 Chromebooks, 3,000 Windows Devices

Q69. What is the estimated quantities for spares for each type of device?

A69. 4% of the estimated quantities are spare units for support swap-out and population growth.

Page 6 of 16

55 Q70. Do you require that the price for devices include the device, stated accessories, software licenses, warranty and Accidental Damage Protection always or only if “Included” or “Required” is in the description?

A70. Required or included accessories must be included in the price of the unit. Optional accessories include those that must be available, but not included in the price of the unit.

Q71. i.e. Exhibit 3, C1. Ultrabook has: Required Accessories and Available Accessories. Do we include the price of the Required Accessories, Included Software and device provisioning service in the device price and leave the Available Accessories as standalone price?

A71. Yes, please include in the price.

Q72. Attachment A - Category 1 (pg 25) and Category 2 (pg 27) Both documents state: In addition to pricing, provide information required in response to Section 8. What page is Section 8 on?

A72. Attachment A for both categories should reference In addition to pricing, provide information required in response to Section 9 Section 8

Q73. Page 27 Section E #4 - Who provides the baker’s racks?

A73. The baker’s racks (or equivalent) shall be provided by the vendor. When using the term “vendor” we are indicating the manufacturer/VAR performing the device prep.

Q74. Page 27 Section E #4 - If baker’s racks are filled at the central location who ships them to the schools?

A74. Baker’s racks are dropped shipped by the vendor. Our current method is that they are assembled at the VAR’s configuration center and delivered by the VAR to the school site.

Q75. Page 26 Section D. Parts Reimbursement - Please provide a detailed explanation of what the District means by Parts Reimbursement.

A75. This is mislabeled. It should more accurately be labeled “Labor Reimbursement”. For this section, we are seeking the amount that your organization will pay the district to replace each respective component under a self-maintainer model.

Q76. Is the awarded vendor required to provide image deployment services. If not, what is your current process of deploying images to your devices?

A76. Yes, Windows computers must be imaged prior to delivery.

Q77. How many images does the school district manage?

A77. Currently 2. One Windows 7 image, one Windows 10.

Q78. What are the current warranty service SLAs for your existing devices? Page 7 of 16

A78. On-site next business day. We have opted for centralized service, rather than on-site with our current model. You are free to propose the model you believe best serves our needs.

Q79. How do you dispose of older devices no longer in use?

A79. Approximately 85%-90% of our EOL equipment is sold to asset recovery firms or auctioned. The remaining assets are either (a) reused in another role (ex. Kiosks), (b) donated, or (c) destroyed.

Q80. What type of Service Desk ticketing system is currently in use?

A80. In-house developed.

Q81. Please describe you current process for handling service tickets.

A81. User reports issue through help ticketing system. Issue is routed to on-site tech support staff (each school has at least one tech person). If the issue is hardware related, or the tech person is otherwise unable to address issue, it is escalated to our staff. - If mobile device hardware issue, it scanned into a bin (4 units per bin). Picked up by district mail delivery, and brought to shop to be repaired by the current Dell SOS team and shipped back to school. Turnaround 1 business day from time it hits shop. - If the issue is a desktop computer or non-hardware issue, we dispatch technician. Desktop hardware repairs are handled in-field by our technician.

Q82. Do you currently have a Help Desk? If so, what are your Help Desk hours?

A82. Yes. 7:00 am – 4:30 pm. Not relevant as they have no part in hardware repairs.

Q83. How many employees do you have working the Help Desk?

A83. 3.

Q84. What Levels of support does your Help Desk solution include?

A84. Our help desk does not troubleshoot hardware issues. The on-site tech person triages.

Q85. Does your Service ticketing system integrate into your Help Desk solution?

A85. Yes, all support work from help desk to engineers is tracked in a single system.

Q86. Is your Help Desk solution onsite or “hosted”?

A86. On site.

Q87. Is the awarded vendor required to provide IMAC/DMAC services? Page 8 of 16

A87. If you are referring to installation, moves, adds, changes, etc. No.

Q88. When does the County intend for this project to start?

A88. This is not a single project. It is a multi-year award for purchase of products and services. Please see ITN document for schedule.

Q89. Can Lee County Schools provide a historical view of how many orders get closed with credit card? Can you tell us the average amount of the invoice that is closed with a credit card?

A89. None. This is the first agreement of this type for which we are interested in exploring the use of Credit Cards for billing.

Q90. Does Lee County have a preferred method for vendors to show “Evidence of minimum sales volume of 50,000 units”?

A90. It is best to include such customers in your references. If unable to do so, then please provide additional documentation.

Q91. What does SDLC do with your current End of Life devices?

A91. Approximately 85%-90% of our EOL devices are sold directly to asset recovery firms or auctioned. The remaining devices are (a) re-used in another role (like kiosks), (b) donated, or (c) destroyed.

Q92. Page 19. For the 24" LCDs, will the District accept comparable models of a slightly different size that are more cost effective, such as 23.8”?

A92. Yes, a 24” class monitor is acceptable. Please be advised that, when proposing all-in one PCs, any second monitor we purchase must match the height and design of the AIO monitor. Please consider that in your response.

Q93. Page 19. On the Digital Workstation, to allow for future upgrades with more slots available will the District accept 1x16gb RAM configuration?

A93. Yes.

Q94. Page 21. On B2. Windows Laptop - If the unit comes with a VGA Port, do you still want to pay for an additional an adapter?

A94. No.

Q95. Page 23. On C2. 2 in 1 Laptop Convertible, it makes mention of it needs to support a stylus however there is no mention of a stylus in the accessories. Do you require a stylus as an option?

Page 9 of 16

58 A95. We prepared an addendum today to address the stylus issue. All convertible/detachable devices must include keyboards and styluses.

Q96. Page 23. On C3 Detachable tablet. Does the keyboard need to be included?

A96. Yes.

Q97. Page 15, “12. Technical Account Manager.” Please identify the desired skillset of the Technical Account Manager.

A97. Rather than provide the desired skillset, I will describe the desired duties: - Monitor all support work, volume levels, re-work percentages being performed. Augment on-site team when volume warrants. - Provide monthly reports of support work volume, repair types, on-time parts delivery, and SLA compliance rate. - Be the Districts interface and supervisor of the on-site support team. Essentially, this person will be who we interface with to address any support related issues. It is the TAMs responsibility to work with the on-site team. - Address out-of-warranty parts quotes. - Be the “single throat to choke” for support issues.

Q98. On page 17 (Category 1, D. Pre-deployment Configuration 1.), the RFP states “a minimum of two asset tags or etching are required for any computer system”. However, on pages 20, 22 and 24 (Included Services), the RFP states “laser etch serial and/or barcode number, print and affix asset tags”. Certain products are challenging to laser etch, thus if the Proposer uses asset tags in place of laser etching, will the District’s requirements be met?

A98. All portable devices must allow for laser etching and barcoding. Desktops and AIOs may be barcode only.

Q99. Is the District’s Information Technology Support Department responsible for troubleshooting support tickets or calls from the District?

A99. School tech support staff will triage (identify hardware vs. software issues). Vendor must be prepared to perform all diagnoses and repairs. In practice, we may opt to perform as a self-maintainer for desktop products, as it is likely to provide faster service. However, this is at our discretion. Vendor must be prepared to handle all escalation for portable devices.

Q100. Is the District’s Information Technology Support Department responsible for determining which warranty part is necessary to repair the device?

A100. School tech support staff will triage (identify hardware vs. software issues). Vendor must be prepared to perform all diagnoses and repairs. In practice, we may opt to perform as a self-maintainer for desktop products, as it is likely to provide faster service. However, this is at our discretion. Vendor must be prepared to handle all escalation for portable devices.

Page 10 of 16

59 Q101. Is the District’s Information Technology Support Department responsible for ordering warranty parts?

A101. In the event that a District technician is performing the repair, yes. In most cases, no; the vendor will need to process warranty part orders.

Q102. At what point will the District’s Information Technology Support Department contact the awarded vendor for warranty repair?

A102. When something breaks.

Q103. What ticketing system does the District currently use?

A103. Internally built system.

Q104. Is the awarded vendor responsible for providing parts lockers?

A104. Yes.

Q105. Pages 15 and 28. Will each reference automatically count as 2 points if the reference request form is received from the Proposer’s client via email from the Proposer’s client’s email address no later than the proposal due date? If not, how will each reference earn 2 points?

A105. Each reference has a potential for two points. Points are not awarded simply for receiving the form. The results of the reference, as well as how relevant the work with that customer is to The District’s intended solutions will determine the point rating between 0 and 2.

Q106. Are the services under this agreement governed by prevailing wage?

A106. The District needs more detail. What provision of the ITN does this question address?

Q107. Page 3, “5. Specification Precedence.” In general conditions #5, it states that “in the event of a conflict between the general conditions and the detailed specifications, the detailed specifications shall prevail.” Please confirm that within detailed specifications, Attachments A-J govern the submission and shall prevail above any conflicts in either the general conditions and detailed specifications.

A107. The District asks the proposer what conflicts they see between the general conditions and the referenced attachments?

Q108. Please provide a detailed list of all the locations in Lee County where products and services will be performed (Name & Address of each)

A108. You may review the list of schools and addresses at http://www.leeschools.net.

Q109. Please provide a list of locations where onsite support resources will spend 60% or greater onsite. Page 11 of 16

A109. Question is unclear. We have no guidance.

Q110. Are there any printer devices expected to be sold and supported on-site? If yes, please describe make, model, quantity of each, and expected warranty, and services.

A110. We may purchase printers through balance of line. No specific models or volumes have been selected.

Q111. Does any of the County facilities require parking fees to park? If so, list the name, address, and parking fees for each location

A111. No.

Q112. Confirm how trash is handled from new PC’s. Is trash such as boxes and packaging material placed in a designated area in each facility where the district personnel will pick it up and take to a facility provided dumpster.

A112. We are not requesting installation services where you will unbox computers.

Q113. Confirm if the District will provide the etched asset tags to the vendor for new equipment, Will the vendor be required to include and provide the asset tags?

A113. Vendor is to provide.

Q114. If vendor provides the asset tag; what is the number sequence to be used and asset tag size and details.

A114. To be determined.

Q115. What is the District requirement for tracking assets after they have been deployed to an end user. When an asset changes ownership, location etc. what tracking and reporting is required by the vendor?

A115. None.

Q116. Can the District provide a detailed list of all the IT assets (Make, Model and Serial Number) currently deployed and expected to be covered under this contract by the vendor.

A116. We have posted on the Procurement Webpage a list of Dell devices that are likely to be under warranty called Exhibit DD. We made a good faith effort to provide an accurate list, but do not guarantee the completeness of accuracy of the list. The list only includes devices currently within the district. It is likely the list omits devices currently in process of configuration and delivery, not yet received by the district.

Q117. Can the District provide a list of all the good working spare parts inventory that is currently being used to support deployed assets by make, model, part number and physical address/location Page 12 of 16

A117. No. All spare parts inventory is owned by current vendor.

Q118. How often will the vendor receive an order from the District to deploy 100+ devices; by week, month, quarter

A118. As needed throughout the year. Typically tens of thousands of devices will be ordered between April and June. Other orders will be made throughout the year, but we cannot predict specific volumes.

Q119. What service improvements would the District like to see that is currently not being provided today?

A119. Elimination of the limit on accidental damage claims.

Q120. Is there any mobile device services assumed or expected by the District to be delivered by the vendor for this RFP. If, yes please describe in detail what services should be included in the flat rate pricing

A120. No.

Q121. Please provide scenarios where the vendor will need to account for travel costs to and from the District facilities to provide installation and support services

A121. The district will not reimburse travel costs.

Q122. Since the District is using their ticketing system to track PC deployments and Hardware break-fix services can the District provide a 1 year (12 consecutive months) sample of all support tickets to show vendors a sample of support activity throughout the District?

A122. No.

Q123. We understand the District is looking to be a self-maintainer to provide warranty Hardware Break- Fix service.

A123. Can you provide a detailed understanding of what support the District will provide vs. what support the vendor will provide?

Q124. Where does the Vendor and Client support both start and stop?

A124. Vendor support is for hardware, drivers, and required services.

Q125. Please list all the locations in the District where parts lockers will be needed.  How many lockers?  What are the size limitations?  Also please describe where the parts lockers will be located within the facility (Example: IT room, supply closet) Page 13 of 16

A125. To be negotiated based upon your proposal.

Q126. For the parts lockers, who will have access to these lockers; only the vendor, only District employees or both

A126. To be negotiated.

Q127. How is the replacement cost for lost equipment handled if parts are accessible by more than the vendor?

A127. Parts won’t be accessible to more than one vendor.

Q128. What are the onsite support hours; M-F, 8am to 5pm?

A128. Varies by school location. If you propose on-site support, you will be expected to work within the school bell times. You may review bell times for each school at http://www.leeschools.net.

Q129. Will the District manage pushing all software updates for all applications and the OS updates after the PC’s have been deployed?

A129. District will push updates.

Q130. Will the District provide the image for all computer related equipment and provide frequent updates to the image? If the Image is updated frequently, what is the typical frequency vendor can expect to receive an updated image; once a month, quarter?

A130. Yes. Quarterly.

Q131. How is misuse / abuse of IT equipment handled from a support perspective? Both at the teacher administration level and student level.

A131. Students are responsible for obvious abuse. In these cases, the district will cover the cost of repair and collect from student. All other repairs are the responsibility of the vendor.

Q132. Describe the process the vendor is responsible to perform when replacing out a PC. Example: Scheduling w end-user, data backup, data transfer, application load…

A132. We are not requesting these services.

Q133. Describe the decommission process that is expected when a user receives a new PC. What is the responsibility of the vendor relating to the old PC?

A133. None. You won’t be deploying PCs to the user.

Q134. Describe the liquidation support requirements of old assets Page 14 of 16

A134. None.

Q135. Describe the data wipe requirements of old asset HD’s

A135. None.

Q136. Describe and packaging and shipping requirements of old assets

A136. None.

Q137. Describe old asset tracking requirements when a PC and monitor or other equipment is decommissioned

A137. None.

Q138. What service and support is the District expecting from the vendor above and beyond deployment of the PC and Hardware Break-Fix.  Level 1 helpdesk support,  Level 2 desk side support…please describe.

A138. Pre-delivery configuration (imaging, asset tagging, etc.) Break-fix

Q139. What are the SLA’s expected by the District when providing support

A139. Will be negotiated. Provide your best support model.

Q140. Since the District is asking the vendor to leverage their helpdesk ticketing system; What reports will be pulled and what data will be reviewed and looked at to ensure the vendor is managing the support within the Client SLA’s

A140. To be negotiated.

Q141. Are there any training requirements from the vendor when delivering/deploying a new PC to an end user

A141. No. You will not deploy to end user.

Q142. For PC deployments to students, please describe the District requirements when deploying to students

A142. You will not deploy to end user.

Q143. What products will be required to have misuse abuse warranty and which products will not

Page 15 of 16

64 A143. None are required, but you may however propose that type of coverage for student Chromebook devices.

Q144. In regards to the Baker’s rack which you purchase through the vendor. Do we need to include the cost of these racks in the unit pricing?

A144. No.

Q145. In regards to the number of break/fix techs, how many are vendor techs? How many are District self-maintainer’s techs?

A145. We don’t specify the number. The current number fluctuates based upon repair load. The District has 10 techs.

There are no other changes at this time. Please acknowledge this addendum via Attachment D, Addenda Acknowledgement Form.

Thank you for your interest in the School District of Lee County.

Richard Cowie Procurement Agent

Page 16 of 16

65 THE SCHOOL DISTRICT OF LEE COUNTY

PROCUREMENT SERVICES DEPARTMENT

Richard Cowie, Procurement Agent

ADDENDUM TO CONTRACT DOCUMENTS

ADDENDUM NO.: 5

PROJECT NAME: ITN No. N177281RC – Computer Hardware, Software and Services

DATE OF ISSUE: September 14, 2017

______

Clarifications on deadlines.

**THE DEADLINE FOR DELIVERY OF PROPOSALS HAS BEEN EXTENDED TO SEPTEMBER 22, 2017 at 2:00PM**

There are no other changes at this time. Please acknowledge this addendum via Attachment D, Addenda Acknowledgement Form.

Thank you for your interest in the School District of Lee County.

Richard Cowie Procurement Agent

2855 COLONIAL BLVD.  FORT MYERS, FLORIDA 33966-1012  PHONE (239) 337-8128  FAX (239) 337-8200 [email protected]

66 67 68 69 70 71 72 DELL EMC TITANIUM PARTNER

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HAS MET THE PROGRAM PREREQUISITES AND BUSINESS REQUIREMENTS TO QUALIFY AS A DELL EMC PARTNER PROGRAM TITANIUM SOLUTION PROVIDER

73 74 9/21/2017 Partner First Membership Certificate

Certificate Of Partnership

Effective from: September 21, 2017

UNITED DATA TECHNOLOGIES UNITED STATES Is an HP Partner First member and has the following designations:

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Specializations Partner First DaaS Specialist Partner First Mobility Solutions Specialist Partner First Services Specialist Delivery Partner First Services Specialist Sales

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© Copyright 2016 HP Inc. The information contained here in is subject to change without notice. 2016 HP Restricted. This document contains confidential and/or legally privileged information. It is intended for HP and Channel Partner Internal Use only. Partner must regenerate document if status changes

https://hp-rfb.itcs.hp.com/form/view/1178 1/1 75 76 77 78 79 Business essential. Space saving design. Expansive ecosystem.

OptiPlex 3050 All-in-One

Power your success Thoughtfully designed Equipped with Intel® 7th generation 19.5" all-in-one with HD+ display, processors for the superior reduced bezels and a smooth profile. performance your business needs. Aesthetics meet essential business needs.

Tailored workspace Less clutter, easy set up Multiple stand options providing height With one single plug, wireless peripheral adjustment, tilt or articulation. Work the options and a removable back cover, your way that works best for you. system will remain viable and wire clutter free for years.

80 Features & Technical Specifications

Feature OptiPlex 3050 All-in-One Technical Specifications1 Intel® 7th Generation Celeron®, Pentium® and Core™ i3 Dual Core, Core™ i5 Quad Core (up to 65w); supports Windows 10/ Linux Processor1 Intel® 6th Generation Celeron®, Pentium® and Core™ i3 Dual Core, Core™ i5 Quad Core (up to 65w); supports Windows 7/10/ Linux Chipset Intel® B250 Chipset Microsoft® Windows 7 Pro (32/ 64-bit) with Windows 10 Pro License (requires Intel® 6th generation processors) Microsoft® Windows 7 Embedded (OEM only) Microsoft® Windows 10 Home (64-bit) Operating System Options1 Microsoft® Windows 10 Pro (64-bit) Microsoft® Windows 10 Embedded (OEM only) Ubuntu® 16.04 (64-bit) Neokylin® v6.0 (China only) 19.5 inch TN Wide Viewing Angle WLED, HD+ 1600x900 resolution with anti-glare coating; Panel optional projected capacitive touch screen Integrated Intel® HD Graphics 610/ 630 (Intel® 7th generation processors) Video2 Integrated Intel® HD Graphics 510/ 530 (Intel® 6th generation processors) Two SODIMM slots; Non-ECC dual-channel 2400MHz DDR4 SDRAM (2133MHz performance on Intel 6th Memory 2,3 generation processors) Maximum memory is 32GB Realtek RTL8111HSD-CG Ethernet LAN 10/100/1000 Networking1,4 Optional wireless Intel® 3165 802.11ac + Bluetooth 4.2 card Optional wireless Intel® 8265 802.11ac + Bluetooth 4.2 card Six external USB ports: USB 3.1 Gen 1 x 2 (side, one with PowerShare), USB 3.1 Gen 1 x 2 (rear), USB I/O Ports 2.0 x 2 (rear), DisplayPort 1.2 Out (rear), VGA/Serial Port (rear, optional), Universal Audio Jack (side), RJ-45 (rear) Number of Bays One internal 2.5 inch Expansion Slots Two M.2 connectors (one for Wi-Fi card, one for Solid State Drive) DVD+/-RW Optical Disk Drive (optional) Removable Media SD3.0 Media Card Reader (standard) Optional Hard Disk Drives, Solid State Hybrid Drive, Solid State Drives (SATA/ PCIe), Storage Options1.4 Opal and FIPS SED Drives (HDD/ SSD), Dual storage support, Intel® Optane™ Memory ready Camera 1.0MP 720P HD Webcam with privacy cover Power Supply Unit (PSU)1 External Power Supply Unit; 130W adapter/ 180W adapter Measurement HD+ Non-Touch HD+ Touch Dimensions (w/o stand) 12.94 x 19.0 x 2.38 in 12.94 x 19.0 x 2.32 in Panel Type (H x W x D) 32.87 x 48.25 x 5.89 cm 32.87 x 48.25 x 5.8 cm Minimum System Weight 7.92 / 3.6 9.0 / 4.1 (lbs/kg) Stylus: Targus Stylus for Capacitive Touch Devices Monitors: Qualified with select Dell UltraSharp, Professional and E series monitors Keyboards: Dell wired keyboard, Dell wireless keyboard, Dell Smart Card Keyboard 1 Peripherals Options Mouse: Dell wired mouse, Dell wireless mouse, Dell Laser Mouse Audio: Optional external speakers, Dell Pro Stereo Headset UC350 Locks: Noble Custom All-in-One Plate Lock (on HAS stand), Dell Combination Lock LC300, Dell Premium Lock LP500, Kensington Twin Head Lock

81 Features & Technical Specifications (continued)

Measurement Easel Articulating Stand Height Adjustable Stand Stand Type (Panel also supports VESA) Stand Weight (lbs/kg) 1.76 / 0.80 6.27 / 2.85 Stand Width x Depth 5.19 x 1.04 / 13.20 x 2.65 10.12 x 8.86 / 25.70 x 22.50 (inches / centimeters) Trusted Platform Module5 (TPM) 2.0 (TPM 1.2 firmware downgradable), Dell Data Protection| Encryption (optional), Dell Data Protection| Endpoint Security Suite Enterprise (optional), Dell Data Protection| Secure Lifecycle (optional), Local HDD data wipe via BIOS ("Secure Erase"), Self-Encrypting Drives (Opal, FIPS) Security (optional), chassis lock slot support, port cover (standard), chassis intrusion switch (optional), D-Pedigree (Secure Supply Chain functionality), Setup/BIOS password, Dell Smart Card keyboard (optional), Intel® Identity Protection Technology, Dell Secure Works, Firmware support for optional Absolute™ Data & Device Security6 (formerly Computrace) Systems Management Dell Client Command Suite for In-Band systems management ENERGY STAR 6.1 qualified, EPEAT Registered7, TCO Certified, CEL, WEEE, Japan Energy Law, China Environmental & Regulatory RoHS11 Standards Other Environmental Options: Carbon Offset, Asset Resale and Recovery Service Limited Hardware Warranty8; Standard Next Business Day On Site Service after Remote Diagnosis9 (term Warranty and Service varies by region); Optional 3-year Dell ProSupport™ and ProSupport Plus™; 4 year and 5 year service and support options10 Configuration Services Factory Image Load, BIOS Customization, Hardware Customization, Asset Tagging and Reporting

Essential Accessories

OptiPlex 3050 All-in-One

OptiPlex All-in-One OptiPlex All-in-One Dell Wireless Keyboard Height Adjustable Stand Articulating Easel Stand and Mouse KM636 At The Desk

Dell Pro Stereo Headset UC350

82 Business essential. Space saving design. Expansive ecosystem.

OptiPlex 3050 All-in-One

Discover professional class desktops at www.dell.com/OptiPlex 1. Offering may vary by region. Some items may become available after product introduction. For complete details, refer to the Technical Guidebook published on www.dell.com. 2. System Memory and Graphics: Significant system memory may be used to support graphics, depending on system memory size and other factors. 3. 4GB or Greater System Memory Capability: A 64-bit operating system is required to support 4GB or more of system memory. 4. Storage Option: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. 5. TPM is available in selected regions. 6. Absolute™ Data & Device Security: An Absolute™ offer. Some conditions apply. Terms and Conditions at www.absolute.com/legal 7. Please refer to www.epeat.net for specific country registration rating and participation. 8. Limited Hardware Warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty. 9. Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved remotely, technician and/or part will be dispatched, usually within 1 business day following completion of Remote Diagnosis. Availability varies. Other conditions apply. 10. Dell Services: Availability and terms of Dell Services vary by region. For more information, visit www.dell.com/servicedescriptions. 11. For complete listing of declarations and certifications, refer to the Dell Regulatory and Environmental Datasheet found in the Manuals section of Product Support information 12. www.dell.com/support/home/us/en/19.

Revised February 2017 83 Fully-featured all-in-one designed to please.

OptiPlex 5250 All-in-One

Power your success See the difference Equipped with Intel® 7th generation Aesthetically impressive 21.5" Full HD processors for ultimate performance display and optional ten point multi-touch for your business needs. allows you to reduce scrolling and improve productivity.

Tailored workspace Less clutter, easy set up Multiple ergonomic stand options One single plug, multiple wireless providing height adjustment, tilt or peripheral options, tool-less design and articulation. Work the way that works removable cover. Your system will remain best for you. viable and wire clutter free for years.

84 Features & Technical Specifications

Feature OptiPlex 5250 All-in-One Technical Specifications1 Intel® 7th Generation Pentium®, Core™ i3 Dual Core, Core™ i5-i7 Quad Core (up to 65W); supports Windows 10/ Linux Processor1 Intel® 6th Generation Pentium®, Core™ i3 Dual Core, Core™ i5-i7 Quad Core (up to 65W); supports Windows 7/ 8.1/ 10/ Linux Chipset Intel® Q270 Chipset Microsoft® Windows 7 Pro (32/64-bit) with Windows 10 Pro License (requires Intel® 6th generation processors) Microsoft® Windows 7 Embedded (OEM only) Microsoft® Windows 10 Home (64-bit) Operating System1 Microsoft® Windows 10 Pro (64-bit) Microsoft® Windows 10 Embedded (OEM only) Ubuntu 16.04 (64-bit) NeoKylin 6.0 (China only) 21.5” IPS Wide Viewing Angle WLED, Full HD 1920x 1080 resolution with anti-glare coating; optional Panel projected capacitive touch screen Integrated Intel® HD Graphics 610/ 630 (Intel® 7th generation CPUs) Video2 Integrated Intel® HD Graphics 510/ 530 (Intel® 6th generation CPUs) Optional discrete graphics: 2GB AMD Radeon™ R7 M465 Two SODIMM slots; Non-ECC dual-channel 2400MHz DDR4 SDRAM (2133MHz performance on Intel 6th Memory2,3 generation processors) Maximum memory is 32GB Integrated Intel® I219-V Ethernet LAN 10/100/1000 Networking1,4 Optional wireless Intel® 3165 802.11ac + Bluetooth 4.2 card Optional wireless Intel® 8265 802.11ac + Bluetooth 4.2 card Six external USB ports: USB 3.1 Gen 1 x 2 (side, one with PowerShare), USB 3.1 Gen 1 x 2 (rear), I/O Ports USB2.0 x 2 (rear); HDMI 1.4 Out (rear), DisplayPort 1.2 Out (rear), Universal Audio Jack (side), Audio Line-Out (rear), RJ-45 (rear) Number of Bays One internal 2.5 inch Expansion Slots Two M.2 connectors (one for Wi-Fi card, one for Solid State Drive) DVD+/-RW and DVD/ROM Optical Disc Drives (optional) Removable Media SD4.0 Media Card Reader (standard) Optional Hard Disk Drives, Solid State Hybrid Drives, Solid State Drives (SATA/ PCIe), Opal and FIPS SED Storage Options1,5 Drives (HDD/ SSD) Dual storage support Camera 2.0MP 1080P FHD Webcam with privacy cover Power Supply Unit (PSU)1 80 PLUS internal Power Supply Unit; optional 155W EPA Bronze or 200W EPA Platinum Measurement Full HD Non-Touch Full HD Touch Dimensions (w/o stand) 14.29 x 20.78 x 2.4 in 14.29 x 20.78 x 2.37 in Panel Type (H x W x D) 36.30 x 52.78 x 6.09 cm 36.30 x 52.78 x 6.01 cm Minimum System Weight 13.90 / 6.32 15.53 / 7.06 (lbs./kg) Stylus: Targus Stylus for Capacitive Touch Devices Monitors: Qualified with select Dell UltraSharp, Professional and E series monitors Keyboards: Dell wired keyboard, Dell wireless keyboard, Dell Smart Card keyboard Peripherals Options1 Mouse: Dell wired mouse, Dell wireless mouse, Dell Laser mouse Audio: Optional external speakers, Dell Pro Stereo Headset UC350 Locks: Noble Custom All-in-One Plate Lock, Dell Combination Lock LC300, Dell Premium Lock LP500, Kensington Twin Head Lock

85 Features & Technical Specifications (continued)

Height Adjustable Measurement Basic Stand Articulating Stand Stand Stand Type Stand Weight (lbs./kg) 5.04 / 2.28 6.14 / 2.79 6.66 / 3.02 (Panel also supports VESA) Stand Width x Depth 8.86 x 8.46 10.12 x 8.86 9.84 x 9.84 (inches / centimeters) 22.50 x 21.55 25.70 x 22.50 25.0 x 25.0 Trusted Platform Module5 (TPM) 2.0 (TPM 1.2 firmware downgradable), Dell Data Protection| Encryption (optional), Dell Data Protection| Endpoint Security Suite Enterprise (optional), Dell Data Protection| Secure Lifecycle (optional), Local HDD data wipe via BIOS ("Secure Erase"), Self-Encrypting Drives (Opal, FIPS) Security (optional), chassis lock slot support, port cover (standard), chassis intrusion switch (optional), D-Pedigree (Secure Supply Chain functionality), Setup/BIOS password, Dell Smart Card keyboard (optional), Intel® Trusted Execution Technology, Intel® Identity Protection Technology, Dell Secure Works, Firmware support for optional Absolute™ Data & Device Security7 (formerly Computrace), Intel® Software Guard Extensions Dell Client Command Suite for In-Band systems management Systems Management Intel® Standard Manageability for Out-of-Band systems management ENERGY STAR 6.1 qualified, EPEAT Registered8, TCO Certified, CEL, WEEE, Japan Energy Law, China Environmental, Ergonomic, RoHS12, & Regulatory Standards Other Environmental Options: Carbon Offset, Asset Resale and Recovery Service Limited Hardware Warranty9; Standard Next Business Day On Site Service after Remote Diagnosis10 (term Warranty and Service varies by region); Optional 3-year Dell ProSupport™ and ProSupport Plus™; 4 year and 5 year service and support options11 Configuration Services Factory Image load, BIOS Customization, Hardware Customization, Asset Tagging and Reporting Essential Accessories

OptiPlex 5250 All-in-One

OptiPlex All-in-One OptiPlex All-in-One Dell Wireless Height Adjustable Stand Articulating Stand Keyboard and Mouse KM636 At The Desk

Dell Pro Stereo Headset UC350

86 Fully-featured all-in-one designed to please.

OptiPlex 5250 All-in-One

Discover professional class desktops at www.dell.com/OptiPlex 1. Offering may vary by region. Some items may be available after product introduction. For complete details, refer to the Technical Guidebook published on www.dell.com. 2. System Memory and Graphics: Significant system memory may be used to support graphics, depending on system memory size and other factors. 3. 4GB or Greater System Memory Capability: A 64-bit operating system is required to support 4GB or more of system memory. 4. Particular versions of Microsoft Windows may not support the full Bluetooth 4.2 functionality 5. Hard Drive: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. 6. TPM is available in selected regions. 7. Absolute™ Data & Device Security: An Absolute™ offer. Some conditions apply. Terms and Conditions at www.absolute.com/legal 8. Please refer to www.epeat.net for specific country registration rating and participation. 9. Limited Hardware Warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty. 10. Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved remotely, technician and/or part will be dispatched, usually within 1 business day following completion of Remote Diagnosis. Availability varies. Other conditions apply. 11. Dell Services: Availability and terms of Dell Services vary by region. For more information, visit www.dell.com/servicedescriptions. 12. For complete listing of declarations and certifications, refer to the Dell Regulatory and Environmental Datasheet found in the Manuals section of Product Support information 13. www.dell.com/support/home/us/en/19. Revised February 2017

87 Sleek. Versatile. Manageable. Premier business all-in-one desktops.

OptiPlex 7450 All-in-One

Incomparable performance Elegant and efficient Equipped with Intel® 7th generation Stunning 23.8" Full HD display with processors with optional Intel® vProTM optional 4k Ultra HD display and optional technology for ultimate performance on ten point multi-touch. Reduce scrolling all of your projects. and drag and drop your way to success.

Design your workspace Deploy and manage made easy Multiple ergonomic stand options One single plug, internal Wi-Fi, webcam providing height adjustment, tilt and and speakers in a tool-less design with swivel or articulation. Work the way that removable cover. Your system will remain works best for you. viable and wire clutter free for years.

88 Features & Technical Specifications

Feature OptiPlex 7450 All-in-One Technical Specifications1 Intel® 7th Generation Core™ i3 Dual Core, Core™ i5-i7 Quad Core (up to 65W); supports Windows 10/ Linux Processor1 Intel® 6th Generation Core™ i3 Dual Core, Core™ i5-i7 Quad Core (up to 65W); supports Windows 7/ 8.1/ 10/ Linux Chipset Intel® Q270 Chipset Microsoft® Windows 7 Pro (32/ 64-bit) with Windows 10 Pro license (requires Intel® 6th generation processors) Microsoft® Windows 7 Embedded (OEM only) Microsoft® Windows 10 Home (64-bit) Operating System1 Microsoft® Windows 10 Pro (64-bit) Microsoft® Windows 10 Embedded (OEM only) Ubuntu® 16.04 (64-bit) NeoKylin® 6.0 (China only) 23.8” IPS Wide Viewing Angle WLED, Full HD 1920x 1080 resolution and Ultra HD (4K) 3840 x 2160 Panel resolution with anti-glare coating; optional projected capacitive touch screen on FHD and UHD panels Integrated Intel® HD Graphics 610/ 630 (Intel® 7th generation CPUs) Video2 Integrated Intel® HD Graphics 510/ 530 (Intel® 6th generation CPUs) Optional discrete graphics: 2GB AMD Radeon™ R7 M465X Two SODIMM slots; Non-ECC dual-channel 2400MHz DDR4 SDRAM (2133MHz performance on Memory 2,3 Intel 6th generation processors), Maximum memory is 32GB Integrated Intel® I219-LM Ethernet LAN 10/100/1000 Networking4 Optional wireless Intel® 8265 802.11ac + Bluetooth 4.2 card Eight external USB ports: USB 3.1 Gen 1 x 2 (side, one with Type-C for data only and one with PowerShare) / USB 3.1 Gen 1 x 4 (rear)/ USB2.0 x 2 (rear) I/O Ports HDMI 1.4 Out (rear), HDMI 1.4 In (rear, Full HD resolution only), DisplayPort 1.2 Out (rear), Universal Audio Jack (side), Audio Line-Out (rear), RJ-45 (rear) Number of Bays Two internal 2.5 inch Expansion Slots Two M.2 connectors (one for Wi-Fi card, one for Solid State Drive) DVD+/-RW and DVD/ROM Optical Disc Drives (optional) Removable Media SD4.0 Media Card Reader (standard) Optional Hard Disk Drives, Solid State Hybrid Drives, Solid State Drives (SATA/ PCIe), Opal and FIPS SED Storage Options1,5 Drives (HDD/ SSD) Dual storage and RAID support Camera 2.0MP 1080P FHD Webcam with privacy cover

Power Supply Unit (PSU)1 80 PLUS internal Power Supply Unit; optional 155W EPA Bronze or 200W EPA Platinum

Full HD Full HD Ultra HD Ultra HD Measurement Non-Touch Touch Non-Touch Touch

Dimensions 15.5 x 22.7 x 2.5 15.5 x 22.7 x 2.5 15.5 x 22.7 x 2.5 15.5 x 22.7 x 2.5 Panel Type (w/o stand) (H x W x D) (in/cm) 39.3 x 57.5 x 6.4 39.3 x 57.5 x 6.3 39.3 x 57.5 x 6.4 39.3 x 57.5 x 6.3 Minimum System 15.6 / 7.1 17.0 / 7.8 15.6 / 7.1 17.01 / 7.73 Weight (lbs/kg)

Stylus: Targus Stylus for Capacitive Touch Devices Monitors: Qualified with select Dell UltraSharp, Professional and E series monitors Keyboards: Dell wired keyboard, Dell wireless keyboard, Dell Smart Card keyboard Peripherals Options1 Mouse: Dell wired mouse, Dell wireless mouse, Dell Laser mouse Audio: Optional external speakers, Dell Pro Stereo Headset UC350 Locks: Noble Custom All-in-One Plate Lock, Dell Combination Lock LC300, Dell Premium Lock LP500, Kensington Twin Head Lock

89 Features & Technical Specifications (continued)

Height Adjustable Measurement Basic Stand Articulating Stand Stand Stand Type (Panel also Weight (lbs/kg) 5.0 / 2.3 6.3 / 2.8 6.6 / 3.0 supports VESA) Width x Depth (in/cm) 8.9 x 8.5 / 22.5 x 21.6 10.1 x 8.9 / 25.7 x 22.5 9.8 x 9.8 / 25.0 x 25.0

Trusted Platform Module5 (TPM) 2.0 (TPM 1.2 firmware downgradable), Dell Data Protection| Encryption (optional), Dell Data Protection| Endpoint Security Suite Enterprise (optional), Dell Data Protection| Secure Lifecycle (optional), Local HDD data wipe via BIOS ("Secure Erase"), Self-Encrypting Drives (Opal, FIPS) Security (optional), chassis lock slot support, port cover (standard), chassis intrusion switch (optional), D-Pedigree (Secure Supply Chain functionality), Setup/BIOS password, Dell Smart Card keyboard (optional), Intel® Trusted Execution Technology, Intel® Identity Protection Technology, Dell Secure Works, Firmware support for optional Absolute™ Data & Device Security7 (formerly Computrace), Intel® Software Guard Extensions

Dell Client Command Suite for In-Band systems management Systems Management Intel® Standard Manageability or Intel® vPro™ for Out-of-Band systems management

ENERGY STAR 6.1 qualified, EPEAT Registered8, TCO Certified, CEL, WEEE, Japan Energy Law, China Environmental & Regulatory RoHS12 Standards Other Environmental Options: Carbon Offset, Asset Resale and Recovery Service Limited Hardware Warranty9, Standard Next Business Day On Site Service after Remote Diagnosis10 (term Warranty and Service varies by region); Optional 3-year Dell ProSupport™ and ProSupport Plus™; 4 year and 5 year service and support options11

Configuration Services Factory Image load, BIOS Customization, Hardware Customization, Asset Tagging and Reporting

Essential Accessories

OptiPlex 7450 All-in-One

OptiPlex All-in-One OptiPlex All-in-One Dell Wireless Height Adjustable Stand Articulating Stand Keyboard and Mouse KM636 At The Desk

Dell Pro Stereo Headset UC350

90 Sleek. Versatile. Manageable. Premier business all-in-one desktops.

OptiPlex 7450 All-in-One

Discover professional class desktops at www.dell.com/OptiPlex 1. Offering may vary by region. Some items may be available after product introduction. For complete details, refer to the Technical Guidebook published on www.dell.com. 2. System Memory and Graphics: Significant system memory may be used to support graphics, depending on system memory size and other factors. 3. 4GB or Greater System Memory Capability: A 64-bit operating system is required to support 4GB or more of system memory. 4. Particular versions of Microsoft Windows may not support the full Bluetooth 4.2 functionality 5. Storage Option: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. 6. TPM is available in selected regions. 7. Absolute™ Data & Device Security: An Absolute™ offer. Some conditions apply. Terms and Conditions at www.absolute.com/legal 8. Please refer to www.epeat.net for specific country registration rating and participation. 9. Limited Hardware Warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty. 10. Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved remotely, technician and/or part will be dispatched, usually within 1 business day following completion of Remote Diagnosis. Availability varies. Other conditions apply. 11. Dell Services: Availability and terms of Dell Services vary by region. For more information, visit www.dell.com/servicedescriptions. 12. For complete listing of declarations and certifications, refer to the Dell Regulatory and Environmental Datasheet found in the Manuals section of Product Support information 13. www.dell.com/support/home/us/en/19. Revised February 2017

91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 Work how you want with the world’s most secure convertible laptop

LATITUDE 5289 2-in-1

Multiple work modes Mobile performance Seamlessly transition between multiple With the latest 7th Generation Intel® work modes including laptop, tablet, Core I processors, PCIe NVMe flash stand and tent modes. storage.

Writing is natural again Security at its best Enjoy a natural writing experience with Features may include varying biometric the optional active pen using Wacomm and card readers, NFC with Control technology for an natural writing Vault 2™ and FIPS 140-2 Level 3 experience. certification.

113 Features & Technical Specifications

Model Number Latitude 5289 2-in-1

Processor Options1 7th Generation Intel® Core™ i3-7100U Processor (up to 2.4GHz, 3M cache, 15W) 7th Generation Intel® Core™ i5-7200U Processor (up to 3.1GHz, 3M cache, 15W) 7th Generation Intel® Core™ i5-7300U Processor (up to 3.5GHz, 3M cache, 15W), vPro 7th Generation Intel® Core™ i7-7600U Processor (up to 3.9GHz, 4M cache, 15W), vPro Operating System1 Microsoft® Windows 10 Pro 64 Microsoft® Windows 10 Home 64 bit Memory Options1,2,3 LPDDR3 SDRAM 1866MHz; Up to 16GB (on board)

Chipset1 Integrated with the Processor

Intel Responsiveness Intel® Rapid Storage Technology Technologies1,7 Graphics1,13 Intel® Integrated HD Graphics 620

Display1 12.5” 16:9 1920x1080 Touch with Corning® Gorilla Glass® 4, Active Pen Support, Anti-reflective and Anti-Smudge, 255 nits Storage1 M.2 Up to 360GB SATA Solid State Drive M.2 Up to 1TB PCIe NVMe Solid State Drive M.2 Up to 512 GB PCIe NVMe Self Encrypting Solid State Drive M.2 Up to 256GB Secondary PCIe Solid State Drive (in WWAN slot) Security1 TPM 2.0 FIPS 140-2 Certified, TCG Certified Optional Hardware Authentication Bundle 1: Contacted Smart Card, Control Vault 2.0 Advanced Authentication with FIPS 140-2 Level 3 Certification Optional Hardware Authentication Bundle 2: Touch Fingerprint Reader, FIPS 201 Contacted Smart Card, Contactless Smart Card/NFC5, Control Vault 2.0 Advanced Authentication with FIPS 140-2 Level 3 Certification Optional Face IR camera (Windows Hello compliant) Dell Client Command Suite Optional Dell Data Security and Management Software Dell Endpoint Security Suite Enterprise Dell Data Guardian Dell Threat Defense Dell Protected Workspace Dell Data Protection | Secure Lifecycle MozyPro®, or MozyEnterprise® RSA NetWitness® Endpoint VMware Airwatch® Absolute Data & Device Security RSA SecurID Access Docking1 Dell Dock - WD15 (optional, sold separately) Dell Dock with Monitor Stand - DS1000 (optional, sold separately) Dell Wireless Dock WLD15 (Optional, sold separately, requires optional installed Intel® Tri-Band Wireless-AC 18265 WiGig + Wi-Fi + BT4.28) Optical Drive Options External Options Only

Multimedia1 Microsoft Skype for Business Certified HD 6.5 mm RGB Integrated Camera (User-Facing fixed focus) with LED Stereo Speaker with MaxxAudio Pro 4 x Noise reducing integrated array microphones Headset/Mic combo jack

114 Battery Options1 45 WHr6 Polymer, ExpressCharge™ capable 60 WHr6 Polymer, ExpressCharge™ capable 60 WHr6 Polymer Long Life Cycle (Summer 2017) Power Options1 45W adapter, USB Type-C (3’ AC/6’ DC) 65W adapter, USB Type-C (3’ AC/6’ DC) 90W adapter, USB Type-C (3’ AC/6’ DC) Connectivity Microsoft Modern Standby compliant Options1,14 WiFi Display (Miracast)14 Wireless LAN Options8: Qualcomm QCA61x4A 802.11ac Dual Band (2x2) Wireless Adapter+ Bluetooth 4.1 Intel® Dual-Band Wireless-AC 8265 Wi-Fi + BT 4.2 Wireless Card (2x2). Bluetooth Optional Optional Mobile Broadband Options:8,10 Qualcomm® Snapdragon™ X7 LTE-A (DW5811e) for AT&T, Verizon & Sprint (US) Qualcomm® Snapdragon™ X7 LTE-A (DW5811e) (EMEA/APJ/ROW) Qualcomm® Snapdragon™ X7 HSPA+ (DW5811e) (China/Indonesia/India) Qualcomm Snapdragon X7 LTE-A (DW5816e for APJ) - Summer 2017 Optional WiGig Option:8 Intel® Tri-Band Wireless-AC 18265 WiGig + Wi-Fi + BT4.2 Wireless Card Ports, Slots & 2 x USB 3.1 Gen 1 (with Power Share) Chassis1 2 x Display Port over USB Type-C™ HDMI 1.4 uSIM card slot (WWAN only) uSD 4.0 Memory card reader Noble Wedge Lock slot Power Button Volume Up/Down Rocker Keyboard ISO/GS compliant, Backlit, Single Pointing, Dual-Button Touchpad with 1.65 mm key travel

Pen Dell Active Pen PN557W (optional, sold separately)

Dimensions & Width: 12” / 304.8mm Weight1,15 Height: 0.47’’- 0.73” / 12.03-18.45mm (Front to Back) Depth 8.26” / 210mm Starting weight: 2.97lb / 1.34kg (with 45Whr 3-cell Battery) Regulatory and Regulatory Model: T02H Environmental Regulatory Type: T02H001 Compliance1 ENERGY STAR 6.11 EPEAT Gold Registered. For specific country participation and rating, please see www.epeat.net Hg-Free/Arsenic-Free BFR/PVC free (not including PSU)9 TAA compliant Input1 10-Finger Touch Display Integrated Array Microphones (4) Headset/Mic combo jack Integrated ISO Keyboard Active Pen PN557W (Optional, sold separately) Sensors Gyroscope, eCompass/Magnetometer, Accelerometer/FFS, GPS (via WWAN Card only), Ambient Light Sensor Systems Intel® vPro™ (AMT 11.0) Technology’s advanced management features (optional, requires Management1 Intel WiFi® Link WLAN and a vPro compatible processor), Dell Client Command Suite available (dell.com/command), Factory Installed Dell Client Command | Update, Factory Installed Dell Command | Power Manager

115 Warranty and Limited Hardware Warranty4, Standard 1 year Mail-in Service after Remote Diagnosis11, Service1 optional 3, 4 and 5 year hardware warranty extensions and 3-5 year Dell ProSupport contracts available12 Peripheral Powerful accessories designed and tested for Latitude 5289 2-in-1 enable seamless Ecosystem1 productivity for Corridor Warriors and On-the-Go Professionals, wherever work takes them. Includes Dell Active Pen (PN557W), Dell Hybrid Adapter + Power Bank - USB-C, Dell Adapter – USB-C to HDMI/VGA/ Ethernet/USB 3.1 Gen 1 - DA200, Dell Wireless Keyboard and Mouse - KM636, Dell Premier Slim Backpack 14 and Dell Premier Briefcase 14, UC650 (summer 2017)

1 Offering may vary by country and by configuration 2 A 64-bit operating system is required to support 4GB or more of system memory. 3 GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. 4 Limited Hardware Warranty: For copy of Limited Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty 5 Tap to Pay will not be supported. Tap to Login is only supported with USH SKU 6 The stated Watt Hour (WHr) is not an indication of battery life 7 Intel Rapid Storage Technology requires a HDD, mSATAor an SSD, as primary storage device. See OS requirements 8 Wireless antenna and module available only at time of system purchase; Intel 8265ac / 18265ac card support BT4.2 but is limited to BT4.1 by Windows OS 9 Dell Latitude 5000 Series 2-in-1 are brominated flame retardant free (BFR-free) and polyvinyl chloride free (PVC-free); meeting the definition of BFR- PVC-free as set forth in the iNEMI Position Statement on the ‘Definition of Low-Halogen Electronics (BFR-/CFR-/PVC-free)’. Plastic parts contain less than 1,000 ppm (0.1%) of bromine (if the Br source is from BFRs) and less than 1,000 ppm (0.1%) of chlorine (if the Cl source is from CFRs or PVC or PVC copolymers). All printed circuit board (PCB) and substrate laminates contain bromine/chlorine total less than 1,500 ppm (0.15%) with a maximum chlorine of 900 ppm (0.09%) and maximum bromine being 900 ppm (0.09%). 10 Mobile Broadband Subject to service provider’s broadband subscription and coverage area; additional charges apply. 11 Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved remotely, technician and/or part will be dispatched, usually within 1 business day following completion of Remote Diagnosis. Availability varies. Other conditions apply. 12 Dell Services: Availability and terms of Dell Services vary by region. For more information, visit www.dell.com/servicedescriptions. 13 GB means 1 billion bytes and TB equals 1 trillion bytes; significant system memory may be used to support graphics, depending on system memory size and other factors. 14 Miracast Wireless Technology: Requires a compatible media adapter (sold separately) and an HDMI-enabled display. 15 Weights vary depending on configuration and manufacturing variability.

116 Essential Accessories

LATITUDE 5289 2-in-1

Purpose built and powerful accessories designed and tested for Latitude enables seamless productivity for Corridor Warriors and On-the-Go Professionals, wherever work takes them.

At The Desk Dell Dock – WD15 Dell Wireless Keyboard Dell UltraSharp 24 and Mouse - KM636 InfinityEdge Monitor – U2417H

87% On-The-Go

Dell Active Pen – Dell Premier Slim Dell Hybrid Adapter + PN557W Backpack 14 Power Bank - PH45W17-CA

87% 117 118 119 120 121 122 Help your customers stay on top of things – even when accidents happen. Accidental Damage Protection Insurance

Get back to work quickly and efficiently You can’t prevent surges, drops and spills at your customer’s work or Peace of mind - Enhanced coverage for at home, but you can help them recover from mishaps fast with damage not covered by the hardware Accidental Damage Protection Insurance1,2. warranty.

Whether client devices are used in a classroom, a hospital, on the road Value - Reduce out-of-pocket expenses or in an office, accidents are inevitable. So when a customer calls for unexpected repairs. about a damaged device, be ready with Accidental Damage Protection Insurance. Productivity - Get users back to Dell gives you peace of mind knowing you can easily repair devices business quickly and efficiently. used by your mobile customers, even when they’re traveling or working off-site. That makes it an ideal option for systems that are routinely International coverage4 - Technical exposed to high-risk conditions, including those used in medical, retail, support is available if accidental classroom, police and military settings. damage occurs while traveling.

Coverage for everyday accidents and high-risk situations Accidental Damage Protection Insurance is a great complement to Examples of accidental damage where your customer’s Base Warranty or upgraded service contract. the hardware unit would be repaired or replaced include: If a system is accidentally damaged, you simply contact Dell and our • Liquid spilled on or in the unit technicians will provide instructions for either sending the unit to a • Drops, falls and other collisions service center for repair3 or scheduling an onsite repair. • Electrical surges • Damage or broken LCD due to a drop If your customer has Base Warranty or Base Warranty with onsite, including Basic service extensions with onsite, we will request you Examples of damage where the hardware send the system to a service center for repair so that we can physically unit would not be repaired or replaced examine it and perform comprehensive diagnostics to determine the include: extent of damage, including potentially unknown or internal damage. • Damage due to fire or natural disasters We then complete the necessary repairs, ensure the system has • Intentional damage passed all repair lab quality assurance and functionality tests and • Normal wear & tear return the system. If your customer purchased an upgraded service • Cosmetic damage contract, such as ProSupport, ProSupport Plus or Premium Support, • Consumable parts (ex. bulbs, toner) they will have the option for onsite repair. • Theft

Accidental Damage Protection Insurance for client devices is available for laptops, desktops, tablets, thin and zero clients.

1Dell Accidental Damage Protection is an insurance product which is underwritten by AIG Insurance New Zealand Limited (“AIG”) and is provided under a group insurance policy that Dell has purchased from AIG. You are a beneficiary of cover under the group insurance policy. As Dell is not the insurer under such policy, your rights under such policy can only be enforced against AIG. Dell is not authorised to provide any financial advice in connection with the Dell Accidental Damage Protection. AIG has appointed Dell to settle and administer all claims arising from the accidental damage cover. This is a summary of benefits only; you should read the Product Disclosure Statement and coverage terms for full details of the terms, conditions and exclusions that apply.

2 Accidental Damage Protection Insurance is only available during the term for Dell’s limited hardware warranty or upgraded service contract and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts

3 Dell pays all freight costs.

4 Claims outside the country in which the contract is purchased are limited to a reasonable effort basis and may not be available to all customers. In addition, out of country support will not include whole unit replacements.

Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.

©2017 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Specifications are correct at date of publication but are subject to availability or change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell’s Terms and Conditions of Sales and Service apply and are123 available on request. Dell service offerings do not affect consumer’s statutory rights.

Service Description Extended Battery Service

Service Overview

Extended Battery Service (the “Service” or “Services”) is available for select products (the “Supported Products” defined below) that are entitled to “Dell’s Limited Warranty” and service contract coverage of greater than one year. Dell’s Limited Warranty and service contract provides primary portable computer battery coverage for the lesser of either a 1-year limited warranty or the length of the limited warranty for the Dell portable computer with which the battery is shipped. This Service extends the term of coverage for the remainder of Customer’s Limited Warranty and service contract up to 3 years by providing a replacement battery during the extended term in the event that Customer’s primary battery experiences a failure. This Service is limited to one battery replacement during the extended term only and this Service Description terminates after the Customer receives a battery replacement or the Extended Battery Service period expires on the Supported Product, whichever event occurs earlier. Additionally, if the replacement battery sent by Dell to the Customer experiences a failure within 90 days after receipt, a subsequent replacement for that battery will be provided.

Supported Products: This Service is available on select Dell Precision™, Dell Latitude™ and Dell Vostro™ portable computer systems that are entitled with a Limited Warranty and service contract. This Service is not available on Dell Inspiron™ or Dell XPS™ portable computer systems. The Supported Product covered under this Service Description is identified on Customer’s Dell invoice. A separate Service must be purchased by Customer for each Supported Product.

Please read this Service Description carefully and note that Dell reserves the right to change or modify any of the terms and conditions set forth in this Service Description at any time, and to determine whether and when any such changes apply to both existing and future Customers.

Terms & Conditions Overview

This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice (“Dell”). By purchasing these Services (as defined herein) from Dell, Customer agrees to be bound by all terms and conditions set forth in this document. Customer agrees that renewing, modifying, extending or continuing to utilize the Services beyond the initial term is subject to the then-current Service Description available for review at the location provided in the Global Website Information table below.

Master Services Agreements. Dell is pleased to provide this Service Description in connection with Customer’s separate signed master services agreement with Dell or, in the absence of such agreement, the following agreement is incorporated in its entirety by reference:

• Direct Customers & End Users: Dell’s Customer Master Services Agreement (“CMSA”) available for review at the location provided in the Global Website Information table below; or • PartnerDirect Certified Partners or Registrants and Resellers: Dell’s Terms and Conditions of Sale for Persons or Entities Purchasing to Resell available for review at the location provided in the Global Website Information table below.

Dell Services Acceptable Use Policy. All customer use of software, online services, or software-enabled services in connection with the Services is pursuant to the terms of the Dell Services Acceptable Use Policy (“AUP”), which is available for review at the location provided in the Global Website Information table below and incorporated in its entirety herein by reference. PartnerDirect Certified Partners or Registrants, Resellers and

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Service Providers are responsible for ensuring that their end-user customers assent to be bound by the terms and conditions of the AUP prior to use of the Services by end-users.

Support Procedures

Contacting Dell for Extended Battery Service: Customers should call Dell hardware warranty support in accordance with Customer’s applicable Service Contract when Customer experiences a problem with their primary battery. If the technician determines that the battery has experienced a failure that is covered by the terms of this Limited Warranty (Dell will ship the replacement battery to the Customer within four to five business days).

Not Included With This Service:

• More than one battery replacement per Supported Product. • Coverage for a different type of battery than what was originally ordered with the portable computer system. • Coverage outside of Supported Products. • Coverage beyond the term of the Service indicated on the invoice • Coverage for secondary batteries • Support for damage resulting from moving the Supported Product from one geographic location to another or from one entity to another.

Customer Responsibilities

• Report battery failure to Dell hardware warranty support in accordance with Customer’s applicable Agreement • Upon request, provide Dell the serial tag number and piece part identification information (“PPID”) or adequate detail to validate that a contract covered battery failure has occurred and is covered by this Service • Inform the technician that Extended Battery Service was purchased for the system • Upon receipt of the replacement battery, return failed Battery to Dell in the provided pre-paid packaging for proper disposal. Dell is not responsible for batteries which are not disposed of properly. • Complete a backup of all existing data and programs on all affected systems prior to the delivery of this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) arising out of the services or support or any act or omission, including negligence, by Dell or a third-party service provider.

Important Additional Information

Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers.

Cancellation. Subject to the applicable product and services return policy for Customer’s geographic location, Customer may terminate this Service within a defined number of days of Customer’s receipt of the Supported Product by providing Dell with written notice of cancellation. If Customer cancels this Service within that period, Dell will send Customer a full refund less the costs of support claims, if any, made under this Service Description. However, if that period has transpired since Customer’s receipt of the Supported Product, Customer may not cancel this Service except as provided by an applicable state/country/province law which may not be varied by agreement.

Dell may cancel this Service at any time during the Service term for any of the following reasons:

• Customer fails to pay the total price for this Service in accordance with the invoice terms; • Customer refuses to cooperate with the assisting analyst or on-site technician; or • Customer fails to abide by all of the terms and conditions set forth in this Service Description.

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If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on Customer’s invoice. The notice will include the reason for cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL.

Relocation. This Service will be delivered to the site(s) indicated on the Customer’s invoice. This Service is not available at all locations. Dell’s obligation to supply the Services to relocated Supported Products is subject to local service availability and may be subject to additional fees, and to inspection and recertification of the relocated Supported Products at Dell’s then current time and materials consulting rates. Customer will provide Dell with sufficient and safe access to Customer’s facilities at no cost to Dell for Dell to fulfill Dell’s obligations.

Service Parts Ownership. All Dell service parts removed from the Supported Product and returned to Dell become the property of Dell. Customer must pay Dell at the current retail price(s) for any service parts removed from the System and retained by Customer (except for hard drives from systems covered by Keep Your Hard Drive service) if Customer has received replacement parts from Dell. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs.

Term and Renewal. Customer will receive Services for the term indicated on Customer’s Dell invoice. Prior to the expiration of the service term, Customer may be entitled to extend the term depending on available options then in effect and in accordance with Dell’s then-current procedures.

In addition, Dell may, at its option, propose to renew this Service by sending Customer an invoice to renew the Services. Customer may, at its option (where permitted by law), agree to such renewal of the Services by paying such invoice by the due date. Payment of renewal invoices shall indicate Customer’s agreement to extend the term of this Service. By renewing this Service, Customer agrees that the then-current terms will apply to the renewal period. If Customer elects not to pay a renewal invoice, Services will be discontinued as of the expiration date set forth on the original or last paid Customer invoice for the Supported Product.

Transfer of Service. Subject to the limitations set forth in this Service Description, Customer may transfer this Service to a third party who purchases Customer’s entire Supported Product before the expiration of the then- current service term, provided Customer is the original purchaser of the Supported Product and this Service, or Customer purchased the Supported Product and this Service from its original owner (or a previous transferee) and complied with all the transfer procedures. A transfer fee may apply.

Please note that if Customer or Customer’s transferee moves the Supported Product to a geographic location in which this Service is not available or not available at the same price as Customer paid for this Service, Customer may not have coverage or may incur an additional charge to maintain the same categories of support coverage at the new location. If Customer chooses not to pay such additional charges, Customer’s Service may be automatically changed to categories of support which are available at such price or a lesser price in such new location with no refund available.

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Global Website Information

Customer Master Services PartnerDirect and Reseller Dell Services Acceptable Location Agreement Terms & Conditions Use Policy & Service Contracts

United States, Latin America www.dell.com/servicecontracts www.dell.com/termsandconditions www.dell.com/termsandconditions & the Caribbean

Canada www.dell.ca/servicecontracts www.dell.ca www.dell.com/termsandconditions

Europe, Middle East & euro.dell.com/service-descriptions www.dell.com* www.dell.com/termsandconditions Africa

Asia, Pacific www.dell.com* www.dell.com* www.dell.com/termsandconditions & Japan

* Please utilize the “Choose a Country/Region” drop-down menu at http://www.dell.com

Dell Precision™, Dell Latitude™, Dell Vostro™ Dell Inspiron™ and Dell XPS™ are trademarks of Dell, Inc.

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Service Description Basic Hardware Service

A. Service Overview Basic Hardware Service (“Service(s)”) provides technical support options, service parts and related labor services to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period applicable to Customer’s Supported Product(s) (“Qualified Repair(s)”). B. Terms & Conditions Overview This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity indentified on Customer’s invoice. By purchasing these Services (as defined herein) from Dell, Customer agrees to be bound by all terms and conditions set forth in this document. Customer agrees that renewing, modifying, extending or continuing to utilize the Services beyond the initial term is subject to the then-current Service Description available for review at www.Dell.com/ServiceContracts. This Service is provided pursuant to Customer’s separate signed master services agreement with Dell or, in the absence of such agreement, Dell’s Customer Master Services Agreement (“CMSA”), which can be obtained at www.Dell.com/ServiceContracts and incorporated by reference in its entirety herein. C. Support Services This Service provides technical support options, service parts and related labor services to address Qualified Repairs. The applicable service response level is identified on Customer’s order acknowledgement, invoice or receipt for the Supported Product(s). Available service response levels vary by Customer location and may include the following:  Return for Repair Services: Mail-In Service (MIS), Carry-In Service (CIS), Collect and Return Service  Parts Only Service  Next Business Day Onsite Service (NBD)  Advanced Exchange Service

1. Contacting Dell for Technical Support All Basic Hardware service offerings, except Parts Only Service, are entitled to the following technical service and support:  Telephone support services, which provides hardware troubleshooting during local business hours excluding local national holidays.  24x7 technical support services through instant online chat and e-mail. Note: Service offerings may vary by geographic region. For Supported Products purchased from a Dell reseller, Customer may contact Dell or their Dell reseller to identify the applicable service response level for Customer’s Supported Products. Low-Urgency Technical Service Resolution: For issues that are of low urgency and for self help resolution, please consider contacting Dell technical support service through instant online chat or e-mail available at www.support.dell.com. Telephone-Based Resolution: Basic Hardware Service Technicians (“Dell Technicians”) are available by telephone during local business hours Monday-Friday, excluding local national holidays. Local telephone support numbers are available at www.support.dell.com. Before contacting Dell, please have the following available:  Service Tag, Express Service Code and Model Number of the Supported Product.  A description of the problem and any troubleshooting steps taken prior to calling Dell.  The case number if one has already been assigned through prior contact with Dell.  Physical access to the Supported Product during the troubleshooting process. The Dell Technician will also verify the service level for the Supported Product and assist Customer with a series of troubleshooting steps to help diagnose the issue. The Dell Technician may ask that the Customer open the product case, remove hardware, manipulate software or perform other diagnostic activities.

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If the Supported Product is no longer within its applicable hardware warranty term or the issue is outside the scope of this Service, diagnosis and remedy of the issue may still be available, but at an additional fee. 2. Service Parts & Related Labor Services Regardless of the service response level purchased, some component parts are specifically designed for easy Customer removal and replacement. Such parts are designated as Customer Self Replaceable (“CSR”). If during diagnosis, the Dell Technician determines that a Qualified Repair can be accomplished with a CSR designated part, Dell will ship the CSR designated part directly to the Customer. The freight method used to ship the CSR part is based on the level of service purchased by the Customer. Service parts for customers with “Next Business Day Service” will be shipped via a next business day freight method. Service parts for customers with “Return for Repair Service” will be shipped via ground freight service. Once the Dell Technician has determined whether it is necessary to replace a part or return the system, the Customer will be informed of the next steps to take. Depending on the service level that was purchased by the Customer, the following options will apply: a. Return for Repair Service Options There are three types of Return for Repair service: Mail-In Service, Carry-In Service or Collect and Return Service.  Mail-in Service (MIS) Mail-in Service is initiated by calling Dell technical support as outlined above. During diagnosis, the Dell Technician will determine if the issue requires that the Supported Product be sent to a Dell-designated repair center to support a Qualified Repair. Typical cycle time, including shipping to and from the repair center, is 10 business days from the date Customer ships the Support Product to Dell.  Carry-In Service (CIS) Carry-In Service is a “drop-off” service initiated by calling Dell technical support as outlined above. During the telephone-based troubleshooting process, the Dell Technician will diagnose whether a hardware fault is the issue: If so, then the Customer will be asked to deliver the Supported Product to a Dell-designated repair center or shipping location (at the Customer’s cost). Standard service hours are local business hours, available 5 days per week, excluding local national holidays. Qualified Repairs will be performed in accordance with the response time identified on Customer’s order acknowledgement, invoice or receipt. Once the Supported Product has been repaired, Dell will contact Customer to make arrangements to retrieve it. Repair service level agreements may vary by country and city.  Collect and Return Service Collect and Return Service is initiated by calling Dell technical support as outlined above. If a Qualified Repair in the Supported Product is diagnosed and cannot be resolved through telephone-based troubleshooting with the Dell Technician, a Dell representative will collect your Supported Product and take it to a Dell-designated repair center. This service method includes labor and the repair or replacement of parts in the main system unit, including monitor, keyboard and mouse, if not ordered separately. Qualified Repairs will be performed in accordance to the response time identified on Customer’s order acknowledgement, invoice or receipt. Once the Supported Product has been repaired, it will be returned to the Customer. Repair service level agreements may vary by country and city. Shipping procedures: During diagnosis, the Dell Technician will provide instructions on how to return the product to the Dell-designated repair center. The Supported Product must be shipped to the address provided by the Dell Technician and prominently labeled with the “Return Authorization Number”. The Return Authorization Number will be provided by the Dell Technician. To expedite repair or replacement, enclose a brief description of the issue in writing. Package the product being returned in its original packaging. If the original packaging is not available, the Dell Technician may assist by providing packaging; however a fee may apply for this service. Shipping precautions: Customer should not send manuals, confidential, proprietary or personal information or removable media such as floppy disks, DVDs, PC Cards, etc. Dell is not responsible for lost or corrupted data, damaged or lost media or the Customer’s confidential, proprietary or personal information. b. Parts-Only Service For Customers with Parts-Only Service, Dell will enable Customer to request replacement parts to support a Qualified Repair(s). Dell may provide whole unit exchanges rather than the exchange of individual parts, in which case Dell includes a prepaid shipping container with each replacement part for Customer to use to return the

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original defective part to Dell. Parts-Only Service does not include telephone-based trouble-shooting or other types of remote assistance. c. Next Business Day Onsite Service For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting the Dell Technician will determine if an onsite service technician must be dispatched to support a Qualified Repair. For Next Business Day Onsite Service, a technician will typically arrive onsite the next business day. There are specific restrictions and terms to this service:  Technicians are available Monday-Friday from 8:00 am to 6:00 pm local time, excluding local holidays.  Generally, calls received by Dell before 5:00 pm local time qualifies for next-business day service, however, regional differences apply. Please contact a Dell Technician to determine the deadline for your location.  In the event that additional parts/resources are required once the onsite technician is at the Customer’s site, work may be temporarily suspended until the additional parts/resources arrive. Missed Service Visit: If the Customer or Customer’s authorized representative is not at the location when the onsite service technician arrives, the technician cannot complete the required service. When possible, the onsite service technician will leave a card to let the Customer know that they were there. If this occurs the Customer may incur an additional charge for a follow-up service call. d. Advanced Exchange Service For Customers with Advanced Exchange Service, Dell may ship a replacement product to the Customer’s business location to support a Qualified Repair. The replacement product will be shipped via ground shipping. In some instances, at Dell’s discretion, an onsite service technician may also be dispatched to replace/ install the replacement product. Upon receipt of the replacement product, Customer must return the defective Supported Product to Dell by taking the defective Supported System to the designated return carrier location within 3 business days. Should the Customer fail to return the defective item, a fee will be charged. 3. Dell EqualLogic™ Software Updates

Basic Hardware Service for select Dell EqualLogic Supported Products, including the Dell EqualLogic PS Series, includes both maintenance software updates and the introduction of new features to firmware and core software such as SAN HQ, Auto Snapshot Manager and the Host Integration Toolkit (for the service period indicated on Customer’s invoice).

 Patches and Bug Fixes. Dell will periodically release patches and bug fixes to the applicable Enterprise Storage Software to maintain operating system compatibility and/or database compatibility as well as error corrections and/or patches necessary to maintain conformance to product documentation for the Supported Product.

 New Software Versions. New software versions or releases of the applicable Enterprise Storage Software are generally made available by Dell at no additional charge to licensees for Enterprise Storage Software that is installed on a Supported Product covered by a Dell limited hardware warranty or an applicable annual service or maintenance contract. New Versions include patches and bug fixes, changes that reflect an expansion or extension of existing features and changes that present new features, functions or capabilities.

Dell EqualLogic Support Renewal Rates are available at: http://www.dell.com/ProSupport/EQLpricelist D. Supported Products Basic Hardware Service is available on select Dell OptiPlex™, Latitude™, Precision™, Vostro™, PowerEdge™, PowerEdge SC™, PowerVault™, PowerConnect™, Dell EqualLogic™, Dell | EMC Storage Systems™ and select Dell printers and monitors, which are purchased in a standard configuration. This Service may be available on additional products. Please contact your Dell sales representative or a Dell Technician for a current list of Supported Products. Each Supported Product is tagged with a serial number (the “Service Tag”). A separate service agreement must be purchased by Customer for each Supported Product. For example, a printer purchased with a laptop system is not covered by the laptop system’s service contract: the printer and the laptop will each need their own service contract. Please refer to the Service Tag on your Supported Product when contacting Dell for this Service. E. Customer Responsibilities 1. Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer and Dell to access and use the Supported Product, the data on it, and all hardware and software components included in it,

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for the purpose of providing these Services. If Customer does not already have that permission, it is Customer’s responsibility to obtain it, at Customer’s expense, before Customer asks Dell to perform these Services. 2. Cooperate with Phone Technician and On-site Technician. Customer agrees to cooperate with and follow the instructions given by the Dell Technician and on-site service technicians. Experience shows that most system problems and errors can be corrected over the phone as a result of close cooperation between the user and the Dell Technician. 3. On-Site Obligations. Where Services require on-site performance, Customer must provide free, safe and sufficient access to Customer’s facilities and the Supported Product(s). Sufficient access includes ample working space, electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and keyboard must also be provided (at no cost to Dell), if the system does not already include these items. 4. Maintain Software and Serviced Releases. Customer must maintain software and Supported Product(s) at Dell- specified minimum release levels or configurations as specified on PowerLink for Dell | EMC Storage or EqualLogic™, or as specified on www.support.dell.com for other Supported Products. Customer must also ensure installation of remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep the Supported Product(s) eligible for this Service. F. Not Included With This Service: Hardware Coverage Limitations: 1. SATA hard drives in PowerEdge™, PowerEdge SC™ and PowerVault™ systems carry the lesser of either a 1-year limited hardware warranty or the length of the limited hardware warranty for the Dell system with which the SATA hard drive is shipped. 2. Portable computer batteries carry the lesser of either a 1-year limited hardware warranty or the length of the limited hardware warranty for the Dell computer with which the battery is shipped. 3. A PERC5 or PERC 6 battery may provide up to 72 hours of controller cache memory backup power when new. Under the 1-year limited hardware warranty, Dell warrants that the battery will provide at least 24 hours of backup coverage during the 1-year limited hardware warranty period. 4. Projector lamps carry a 90-day limited hardware warranty. 5. The limited hardware warranty for monitors purchased independent of a system lasts for the time period indicated on your packing slip. Monitors purchased with a system are covered by the system limited hardware warranty. 6. Other add-on hardware carries the longer of either a 1-year limited hardware warranty for new parts and a 90-day limited hardware warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell computer on which such parts are installed. Additional hardware coverage limitations may apply. Service offerings may be available to extend these limitations for an additional fee. Please see www.Dell.com/Warranty, your invoice or contact a Dell Technician for more details. Service Coverage Limitations: 1. Operating system software how-to assistance 2. Database assistance 3. Media replacement for non-Dell branded software (for example, Microsoft® Office) or for software that Dell no longer ships with new Supported Products 4. Assistance with configuration, optimization, installation, relocation or upgrades 5. Global Command Center mission critical monitoring 6. Emergency dispatch or Customer determined incident severity levels 7. Case Management or escalation management 8. Warranty, repair or any other type of service requested for non-Dell products (unless as otherwise stated) 9. Accessories, operating supplies, peripherals or parts such as batteries, frames and covers 10. Any recovery or transfer of data G. Important Additional Information 1. Commercially Reasonable Limits to Scope of Service. Dell may refuse to provide Services if, in its opinion, providing the Services creates an unreasonable risk to Dell or Dell’s Service providers or is beyond the scope of Services. Dell is not liable for any failure or delay in performance due to any cause beyond its control. Service extends only to uses for which the Supported Product was designed. 2. Optional Services. Optional services (including point-of–need support, installation, consulting, managed, and professional, support or training services) may be available for purchase from Dell and will vary by Customer location. Optional services may require a separate agreement with Dell. In the absence of such agreement, optional services are provided pursuant to this Agreement. 3. Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers.

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4. Cancellation. Subject to the applicable product and services return policy for Customer’s geographic location, Customer may terminate this Service within a defined number of days of Customer’s receipt of the Supported Product by providing Dell with written notice of cancellation. If Customer cancels this Service within that period, Dell will send Customer a full refund less the costs of support claims, if any, made under this Service Description. However, if that period has transpired since Customer’s receipt of the Supported Product, Customer may not cancel this Service except as provided by an applicable state/country/province law which may not be varied by agreement. Dell may cancel this Service at any time during the Service term for any of the following reasons:  Customer fails to pay the total price for this Service in accordance with the invoice terms;  Customer refuses to cooperate with the assisting technician or on-site technician; or  Customer fails to abide by all of the terms and conditions set forth in this Service Description. If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on Customer’s invoice. The notice will include the reason for cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL. 5. Term and Renewal. Customer will receive Services for the term indicated on Customer’s Dell invoice. Prior to the expiration of the service term, Customer may be entitled to extend the term depending on available options then in effect and in accordance with Dell’s then-current procedures. In addition, Dell may, at its option, propose to renew this Service by sending Customer an invoice to renew the Services. Customer may, at its option (where permitted by law), agree to such renewal of the Services by paying such invoice by the due date. Payment of renewal invoices shall indicate Customer’s agreement to extend the term of this Service. By renewing this Service, Customer agrees that the then-current terms will apply to the renewal period. If Customer elects not to pay a renewal invoice, Services will be discontinued as of the expiration date set forth on the original or last paid Customer invoice. 6. Geographic Limitations & Relocation. This Service will be delivered to the site(s) indicated on the Customer’s invoice. This Service is not available at all locations. Service options, including service levels, technical support hours and onsite response times will vary by geography and certain options may not be available for purchase in Customer’s location. Dell’s obligation to supply the Services to relocated Supported Products is subject to local service availability and may be subject to additional fees, and to inspection and recertification of the relocated Supported Products at Dell’s then current time and materials consulting rates. Customer will provide Dell with sufficient and safe access to Customer’s facilities at no cost to Dell for Dell to fulfill Dell’s obligations. 7. Service Parts. a. Service Parts Installation. Regardless of the service response level purchased, some component parts are specifically designed for easy Customer removal and replacement: such parts are designated as Customer Self Replaceable (“CSR”). If during the troubleshooting and diagnosis, the Dell technical support analyst determines that the repair can be accomplished with a CSR designated part, Dell will ship the CSR designated part directly to the Customer. CSR parts fall into two categories:  Optional CSR parts. Optional CSR parts are designed for simple installation by Customer; however, depending on the type of service that was purchased with the Supported Product, Dell may provide an onsite technician to replace the parts.  Mandatory CSR parts. Mandatory CSR parts are designed for simple installation by Customer and Dell does not provide installation labor services to install Mandatory CSR parts. If the Customer requests that Dell and/or the Dell Authorized Reseller replace these parts, the Customer will be charged a fee for this service. b. Whole Unit Replacement. If the analyst determines that the component of the defective Supported Product is one that is easily disconnected and reconnected (such as a keyboard or monitor), or if the analyst determines that the Supported Product is one that should be replaced as a whole unit, Dell reserves the right to send Customer a whole replacement unit. If a Dell technician delivers a replacement unit to Customer, Customer must relinquish the defective System or component thereof to the Dell technician, unless Customer has purchased Keep Your Hard Drive for the affected system in which case Customer may retain the respective hard drive(s). If Customer does not relinquish the defective unit to the Dell technician as required above, or if (in the event the replacement unit was not delivered in person by a Dell technician) the defective unit is not returned within ten (10) days, Customer agrees to pay Dell for the replacement unit upon receipt of invoice. If Customer fails to pay such invoice within ten

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(10) days after receipt, in addition to any other legal rights and remedies available to Dell, Dell may terminate this Service Description upon notice. c. Parts Stocked. Dell currently stocks parts in various locations throughout the world. Selected parts may not be stocked in the location closest to a customer’s site. If a part that is needed to repair the Supported Product is not available from a Dell facility near the customer’s location and must be transferred from another facility, it will be shipped using overnight delivery. 2-Hour and 4-Hour parts locations stock mission critical components of the system, as determined by Dell. A mission critical component is one, which upon failure, may prevent the system from performing its basic functions. Parts deemed non-critical include, but are not limited to: software, floppy drives, media drives, modems, speakers, sound cards, zip drives, monitors, keyboards, and mice. In order to receive 2-Hour or 4-Hour parts, Customer must have purchased a corresponding service contract that supports mission critical parts delivery and the Supported Product must be located within the supported coverage area determined by Dell. d. Service Parts Ownership. All Dell service parts removed from the Supported Product and returned to Dell become the property of Dell. Customer must pay Dell at the current retail price(s) for any service parts removed from the System and retained by Customer (except for hard drives from systems covered by Keep Your Hard Drive service) if Customer has received replacement parts from Dell. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs. 8. Transfer of Service. Subject to the limitations set forth in this Service Description, Customer may transfer this Service to a third party who purchases Customer’s entire Supported Product before the expiration of the then-current service term, provided Customer is the original purchaser of the Supported Product and this Service, or Customer purchased the Supported Product and this Service from its original owner (or a previous transferee) and complied with all the transfer procedures available at www.support.dell.com. The terms of this Service Description shall apply to the new owner of the Supported Product. A transfer fee may apply. Please note that if Customer or Customer’s transferee moves the Supported Product to a geographic location in which this Service is not available or not available at the same price as Customer paid for this Service, Customer may not have coverage or may incur an additional charge to maintain the same categories of support coverage at the new location. If Customer chooses not to pay such additional charges, Customer’s Service may be automatically changed to categories of support which are available at such price or a lesser price in such new location with no refund available.

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