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GD No 2019/0074

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GD No 2019/0074 ANNUAL REPORT 2018/19 WATER ELECTRICITY SEWERAGE CONTENTS Chairman’s Statement 4 CEO’s Report 6 Water 8 Electricity 12 Sewerage 16 Flood Risk 20 Gas 24 Telecoms 25 2 MANX UTILITIES Corporate social responsibility 26 Financial review 28 Statement on internal control 32 Statement of responsibilities of the Board 37 Report of the independent auditors 38 Consolidated statement of income and retained 42 earnings for the year ended 31 march 2019 Consolidated & authority statements 43 of financial position as at 31 march 2019 Consolidated statement of cash flows 44 for the year ended 31 march 2019 Notes to the financial statements 45 ANNUAL REPORT 2018/19 3 CHAIRMAN’S STATEMENT THIS IS THE FIFTH ANNUAL REPORT & FINANCIAL STATEMENTS OF THE MANX UTILITIES AUTHORITY, FOLLOWING ITS ESTABLISHMENT ON THE 1 APRIL 2014, AND THE THIRD REPORT THAT I HAVE THE PLEASURE IN PRESENTING. During the year Manx Utilities continued to The completion of the pricing review supports work on the pricing strategy review requested the Programme for Government objectives and by Tynwald following a debate in October Manx Utilities also continues to work closely 2017. After some detailed modelling the final with Government Departments to support plans were laid before Tynwald in October Government policies. A significant part of this 2018 and supported unanimously. This review is supporting environmental aims to ensure the has resulted in a framework for charges that Isle of Man remains a special place to live. The gives customers certainty of their bills for the investment in sewerage infrastructure over next 5 years. I am pleased that Manx Utilities’ recent decades has been a key part of this, with standard domestic tariff is below the price cap the aim of ending the continuous discharge of for electricity charges set by the Office for Gas untreated sewage into the Irish Sea. I am pleased and Electricity Markets (OFGEM) in the United that Tynwald has supported the investment in Kingdom. The agreed tariffs provide a fair level the final phase of this, the Regional Sewage of charges for customers and ensure the long Treatment Strategy Phase 2 (RSTS2), and Manx term financial sustainability of Manx Utilities. Utilities is committed to delivering sewage treatment works in Peel, Laxey and Baldrine in an efficient and effective manner. 4 MANX UTILITIES During the year Manx Utilities also commenced appreciation of the workforce at Manx Utilities a major programme to replace and upgrade its for their commitment to their customers in electrical metering infrastructure. This will lead achieving these high standards of quality. I am to the installation of digital electricity meters also supported in my role by the Manx Utilities’ across all properties, improving the provision Board and the Executive Management team. and usefulness of consumption data for I would like to thank Mr Tim Crookall, MLC as customers. These meters will allow customers to Vice-Chairman, and the other Board members; better understand their electricity consumption Mr Bill Mummery, Mr Chris Allen and Mr John and make more informed choices about their Cowan for their dedication and hard work over usage. Energy efficiency and reduction of the last twelve months. Mr Allen advised me of unnecessary consumption is a key part of many his intention to resign from the Board of Manx countries’ strategies to reduce carbon emissions Utilities in May 2019 and I am very grateful for and tackle the climate change emergency. his contributions during his term. In March 2019 I presented a report to Tynwald on Home Generation Feed-In Tariffs, Electric Dr Alex Allinson MHK Vehicles and Electric Heating for Buildings. Manx Utilities continues to support the Chairman take-up of Electric Vehicles on the Isle of Man and has been developing a scheme to encourage electric heating. Work has also been undertaken with the Department of Environment, Food and Agriculture to develop options for future sustainable generation for the Isle of Man. The reduced rainfall in the spring and summer of 2018 saw it necessary to introduce water restrictions until water stocks recovered. I am grateful for the understanding and support of the local community during these restrictions. Whilst we have taken a number of measures, including leakage monitoring, mains refurbishment and a review of our water resources, the Isle of Man is dependent on its own raw water stocks and it is important that these are used wisely. Manx Utilities continues to be committed to delivering essential utility services to the Isle of Man in a safe, reliable, efficient and sustainable manner. These services require significant and complex infrastructure to be maintained and operated, in addition to changes needed to support the expectations of the local community. I wish to record my ANNUAL REPORT 2018/19 5 CHIEF EXECUTIVE’S REPORT MANX UTILITIES REMAINS FULLY COMMITTED TO DELIVERING HIGH QUALITY UTILITY SERVICES TO OUR CUSTOMERS IN A SUSTAINABLE AND EFFICIENT MANNER. Stakeholder communications during the year longer term certainty for our customers. Service have ensured our evolving strategy remains standards have remained high with average aligned to the Isle of Man’s economic, social and customer minutes lost for electricity and water environmental aspirations. In particular during supplies meeting our targets. 2018/19 priority focus was given to climate The ongoing health of Manx Utilities on behalf change and the development of plans to help of its stakeholders also relies on effective and deliver our low carbon ambitions. This included well targeted capital investment programmes. Manx Utilities reporting its plans to Tynwald, During the year we announced our intention to supporting the Government’s Energy Futures roll out a nationwide advanced smart metering programme and working with suppliers and network, which will assist in enabling a low customers to develop robust sustainable energy carbon future as well as introducing new solutions and supply chains fit for the future. efficiencies for customer benefit. Similarly, we Of course, maintaining reliable and cost- progressed the remaining phase of the regional effective services to our customers remains sewage treatment strategy which will eliminate central to our business plan. It is therefore the discharge of all raw sewage into our pleasing to report that in October 2018 Tynwald environment. Our risk based asset management approved a 5 year pricing strategy for electricity, principles were also used to enhance the life water and sewerage services, underpinned by and performance of existing plant, network and a set of transparent principles and providing supporting infrastructure. 6 MANX UTILITIES The delivery of our services continues to be Ultimately, it’s our people that build our underpinned by quality procedures and good business and deliver our plans for the benefit governance. Our water quality system was of our stakeholders i.e. achieve all of the re-accredited to ISO9001:2015 during the year above successes. We therefore prioritise our and our internal Quality Council continues. efforts into the recruitment, development Changes to accommodate the General Data and retention of an up to date skilled team, Protection Regulations and Treasury’s updated supporting their health, safety, wellbeing Financial Regulations were also introduced and building an engaging work environment. in the year. We have also continued to I would like to place on record my personal support the Environment and Infrastructure appreciation and thanks to everybody at Manx sub-committee of the Council of Ministers Utilities for their commitment and skill in to ensure ‘joined-up’ delivery of Government helping deliver many individual and collective policy initiatives. successes during the year - and look forward to many more. We have continued to review our identification and assessment of risks, making changes to the business where appropriate. A significant Philip E King area of uncertainty during the year has been the potential impact of the United Kingdom BSc(Hons) MBA CEng CDir FIET FIoD leaving the European Union (Brexit). During the Chief Executive year work was undertaken with the Cabinet Office to identify potential risks to the supply of utility services and the costs of supplying these services. Following the extension to the United Kingdom’s departure date we will continue to monitor the possible implications for Manx Utilities and take action, where appropriate, to mitigate emerging risks. ANNUAL REPORT 2018/19 7 WATER 8 MANX UTILITIES WE DELIVERED OVER 10 BILLION LITRES OF SAFE CLEAN DRINKING WATER TO 42,800 CUSTOMERS ON THE ISLE OF MAN. THE WATER QUALITY SUPPLIED CONTINUED TO EXCEED THE STANDARDS PRESCRIBED IN THE UNITED KINGDOM AND EUROPE ANNUAL REPORT 2018/19 9 Water Our Services > We delivered over 10 billion litres of safe clean drinking water to 42,800 customers on the Isle of Man. The water quality supplied continued to exceed the standards prescribed in the United Kingdom and Europe Our Assets > Notable water mains replacement projects included: a new 2.2km main laid at Bayrauyr Road Ballamodha to St Marks. New mains were also laid at Nobles Park, Ballagraingey Farm St Marks and Arragon Lane Santon > Our in-house teams worked again with the Department of Infrastructure on road resurfacing/ refurbishment schemes and took the opportunity to renew a number of sections of water mains as part of these road schemes > We carried out enabling works for Douglas Promenade including various mains connections, pipe
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