SkyTeam Rebooking The industry-first alliance technology designed to keep customers moving during irregular operations
Flight disruptions affect many people around the world each year
Travelers worldwide are inconvenienced or stranded when trips are interrupted by flight delays, cancellations, and diversions.
Before SkyTeam Rebooking, airlines were unable to rebook customers of another member airline, making it difficult for travelers to get on-the-spot help at airports.
When customers are traveling on more than one airline they look for support from any member of the alliance.
They don’t understand when an alliance member is unable to help them.
These issues cause significant dissatisfaction among travelers.
SkyTeam is giving passengers the service they expect Our customers expect any member to Alliance-wide assist when travel does not go as planned. And now it is possible. Service An industry first and more than five years in development, SkyTeam Rebooking Recovery makes ticket exchanges easy, fast and seamless when customers need it most.
The first technical solution for the airline Any member can industry, enabling access to customer itineraries across multiple global help all SkyTeam reservation systems.
customers Frontline agents of all SkyTeam’s member airlines can easily rebook customers onto another member’s flight using their own reservation system. Simple. Seamless.
A revolutionary airline-to-airline technology
SkyTeam Rebooking is the first solution in the airline industry to provide airline ticket agents with access to customer itineraries across the alliance’s member airlines.
The technology will keep SkyTeam customers on the move when airlines experience cancellations, delays or diversions.
Working together when things go wrong
‧ Providing travelers with seamless travel experiences.
‧ Customers experiencing a disruption can request service from any SkyTeam member at the airport.
‧ Airport agents can access any member’s reservation system to assist passengers.
‧ Rebooking and ticket exchanges happen in minutes.
Committed to Simple. Seamless. Service Recovery. 1,150+ 14,500+ destinations in over 175+ countries daily departures
630+ million customers annually