User Manual Remote Admin
Version # 1.1 Document Rev. 2.1 – Jan 2001
eComServer, Inc. 116-200 Village Blvd. Princeton, NJ 08540 (800) 348-9664
Visit our web site at: http://www.ecomserver.com
Table of Contents
Introduction and User Interface……………………………………………………page 3 Users Log In, Log Out and Priorities………………………………………….…...page 8 Administrator Functions and Client Environment Configuration…….……..….page 9 Voice System Database Administration…………………………………………...page 13 Voice Equipment Administration………………………………………………….page 19 Hosts………………………………………………………………………..…….…page 36 Systems Control….……………..……………………………….………….…..…..page 51 Voice Services………………………………………………………..….……..…...page 56 Feature Packages……………………………………………….. ………………...page 57 Reports……………………….………………………………………………….….page 62 System Monitors…………………………………………………………………...page 71 Backup and Restore Operations…………………………………………………..page 75 Installation and Support Information…………………………………………… page 77
Introduction and User Interface
Remote Admin is a powerful user-friendly GUI tool for the day-to-day operations of the INTUITY CONVERSANT Systems. This package uses windows style point and click user interface, which is easy to use and requires minimal training. This document serves as a reference guide.
Intended Audiences
The primary audience for this document is system administrators and others responsible for CONVERSANT systems. This includes, on-site technicians who perform system administration at the customer site, and customers who choose to administer their own systems.
Trademarks eComServer, Inc. has made every effort to supply trademark information about company names, products, and services mentioned in this document.
• 5ESS, AUDIX, CONVERSANT, DEFINITY, and Voice Power are registered trademarks of Lucent Technologies. • INTUITY and FlexWord are trademarks of Lucent Technologies. • Microsoft, MS, MS-DOS, Internet Explorer, and Excel are registered trademarks and Windows is a trademark of Microsoft Corporation. • UnixWare is a registered trademark of The Santa Cruz Operation, Inc. • UNIX is a registered trademark of UNIX System Laboratories, Inc. • ORACLE, ORACLE * Terminal, OBJECT * SQL, SQL * FORMS, SQL * Menu, SQL * Net, SQL * Plus, PRO * C and SQL * ReportWriter are trademarks of the Oracle Corporation.
User Interface
The Remote Admin screen is divided into three panes or widows.
• Map Window: The main window, called the map window, shows the current map. The current map is displayed as a tree. The first level children represent various sites, the next level children are machines at each site and below that are components, which are managed by Remote Admin. • Information Window: Information Pane is on the right side of the map window. This part on the screen shows information about the current selected object in the map pane (left). For example if Database is the currently selected object then it will show all the information for Database.: The information window is on the right side of the map window. This window shows information about the current selected object in the map window (left). For example if Database is selected in the map window, the information window will display all the information about the Database. • Message Window: The Message window, at the bottom of the map window, displays all the messages generated by Remote Admin and received from remote host. The Message window, below the map and information window displays all the messages generated by Remote Admin and received from the remote host.
A single left click on any valid object in the map window, will update the information window with the information from remote host. A second single left click on the same node will not update the information window for optimization reasons if you want an immediate refresh of information then you must double click on that object. System Monitors are updated at certain intervals automatically. Title Bar Menus The following drop down menus is available.
File: New Map Open Map Close Save Map Export Data Save Output Run Command Exit
Edit: Edit map Clear Messages
File - New Map: Ability to create new map file. A dialog box appears where the user cans add/delete sites and CONVERSANT machine names. Make sure the machine name is valid and is known to your TCP/IP system.
File - Open Map: Use this menu option if you want to open a previously saved map. The current map will be closed and a new one will be loaded in the Current Map pane. Title heading of the application indicates the currently open map. File - Close: Closes currently selected map. File - Save Map: To save current map *NJ*? File - Save Map as: Use this option to save current map in a new file. You will be prompted with the save file dialog box.
File - Export Data: Lets you save information in Information pane in a file. This information is tab separated and can be imported into popular spreadsheets for further use.
File - Save Output: Lets you save the contents of Message pane for logging purpose or any other future use. File - Run Command: Gives you the option to run any command on remote host. *NJ* You can select the command from the dropdown list (supply parameters) or type in any other valid command. File - Exit: Exits the application. Edit - Edit map: Ability to change the current map. You get a dialog box to add / delete sites and CONVERSANT machine names. Make sure machine name is a valid name known to your TCP / IP system. Edit - Clear Messages: Lets you clear the message window.
Context Sensitive menus Most of the objects in Current Map pane will show Context Sensitive menus when clicked using right button on the mouse. What menu items are shown for each object and what they do is discussed in chapter 2 to 5. You must first select the object using the left button on the mouse before you can access the Context Sensitive menus.
Status Line - In most of the dialogs you will see a message in status bar.
Voice System Administration This part describes the procedures needed to perform voice system administration through the Remote Admin user interface. The Voice System Administration provides access to many administrative options. This part describes tasks related to the Voice System Administration. Access the Voice System Administration Start Remote Admin application on your desktop. Open a map, select a site, and then select the machine. Click on the 'Voice System' object in the map window to access the Voice System Administration functionality.
From the Voice System Administration, you have access to all the major administrative features of the voice system. This section provides a brief overview of each administrative option.
Configuration Management The Configuration Management allows you to perform the following administrative tasks: Add or remove database access IDs Manage all voice system circuit card resources Diagnose equipment Administer channels numbers and functionality Configure host sessions and manage host protocols (Future Release) Modify system messages Report system status Stop and start the voice system
Feature Packages The Feature Packages provides administrative access to the optional feature packages currently installed. Administer the Adjunct/Switch Application Interface (ASAI) package, if installed, through the Feature Packages.
Reports The Reports allows you to generate and customize reports for: • Call classification and data • System messages • System traffic • Custom Reports System Monitor This option monitors the system's voice channels and provides input on channel states (on-hook, dialing, etc); call states, and caller input.
Users Log In, Log Out, And Priorities
There are two user priorities in Remote Admin system: Administrator and Regular User. First time after installation, the system asks to enter the Administrator's name and password:
There can be only one Administrator in the system.
Next time, after system starts, you will see the prompt to login as Administrator or as Regular User:
You can choose user name from the list. Only Administrator has the privilege to add new users. (See also: Administrator Functions and Configuration).
Logging Out:
To log out immediately, choose the command "Log Out" of File Menu. You can also set the idle time for automatic logging out, by choosing "Timeouts" item of Configuration menu:
The default idle time before logging out is 20 minutes.
Administrator Functions and Client Environment Configuration
Administrator Functions Menu:
The Administrator can add Regular Users, delete Regular Users, change Regular User's password, see User's commands history and run manual commands. To run manual command, choose the item "Run Command."
To use other Administrator functions, choose the item "Users Management":
System Configuration Menu:
For user's convenience, there is the ability to change the maximal time before response received from remote machine ("Command timeout"), and the idle time before automatic logging out.
You can also record all your actions into the log file, or record only the manual commands, depending on your setting:
To prevent endless output of some commands, there is the ability to change maximal strings quantity in Message Window output per one command cycle:
The default strings quantity is 80.
Voice System Database Administration
ORACLE database is used to store voice system call data. This part describes how to administer voice system database access IDs. Clicking on the Database item displays currently recognized Database Access ID tables in the information pane. The information shown for databases is the Database Access ID, Remote Machine and Database SID as shown in the table below.
Table below describes each field in the Database Access ID Table window.
Database Access IDs List of Database Access IDs, each representing an established ORACLE database connection to the system. See ‘‘Database Access IDs’’ below for more information. Remote Machine Remote machine name. DB SID Database instance, ORACLE_SID or database name (dbname) on ORACLE systems. There could be multiple instances on a remote machine.
Note: If Remote Machine or DB SID fields are blank, the connection is to a local ORACLE database. If these fields are populated, connection is to an ORACLE database on the system machine or to an ORACLE database on the machine specified in the Remote Machine field.
Database Access ID: Each ID listed in the Database Access ID Table window represents an established local or remote connection to an ORACLE database. This connection is used by the voice system’s applications to access a customer’s database tables. The database ID represents local or remote database to the voice system.
An application can access multiple database tables in a local database (that is, residing on the voice system’s hard disk). However, you can improve the access performance by adding multiple database access IDs to that local database to split the access evenly between the multiple database access IDs.
You can perform the following operations on a Database Object.
Add a Local Database Access ID
Use the procedure below to add a local database access ID:
Select Database
Right click on Database
The system displays Database Pop-up menu:
Select 'Add Local Access ID’ menu option.
The system displays Add Local Database Access ID dialog box.
Select Access Id from the drop down list.
Click OK button to save the database access ID.
Double click Database object to refresh information pane.
Stop and start the voice system.
The system establishes the local database connection(s).
Add a Remote Database Access ID Using SQL * NET V1
Before you can add a remote database access ID, the voice system and remote machines must be connected to a TCP / IP local area network and have the SQL * NET Version 1 or 2 software installed.
NOTE: SQL * NET Version 1 and 2 can coexist in the same machine.
CAUTION: The combination of machine name + database ID cannot be longer than 13 characters. If the combined text string is longer than 13 characters, UNIX will perform a core dump, that is, UNIX will abort the current command involving the text string that is too long and write troubleshooting information to a file in the current directory called 'core'.
Use the procedure below to add a remote database access ID:
Select Database
Right click on Database
The system displays Database Pop-up menu
Select 'Add Remote Access ID - V1' menu option.
The system displays Add Remote Database Access ID dialog box.
Select Access Id from the drop down list.
Enter the name of the remote machine in the Remote Machine name field.
Enter the DB SID in the Database Instance ID (SID) field to identify the database instance of the remote ORACLE machine (the ORACLE_SID variable on ORACLE Version 5 machines or the dbname variable on ORACLE Version 6.0 machines).
The DB_SID field is not required if the ORACLE database on the remote machine is a single instance that is not identified by ORACLE_SID (ORACLE Version 5) or dbname (ORACLE Version 6.0).
The DB SID field is required if the remote machine ORACLE database is identified by ORACLE_SID or dbname.
Click OK button to save the database access ID.
Double click Database item to refresh information pane.
Stop and start the voice system.
Add a Remote Database Access ID Using SQL*NET V2
You must have the INTUITY CONVERSANT System Version 6.0 SQL * NET TCP / IP installed on your system to use SQL * NET V2 for remote database access. See Installing the Oracle SQL * NET TCP / IP
Package in Chapter 11, Installing Optional Feature Software, in the maintenance book for your platform for information on installing the SQL * NET V2 software.
Host, Port and SID information is the same for both SQL * NET V1 and V2. See Configuring the TNS Listener: LISTENER.ORA and Identifying the Servers: TNSNAMES.ORA in Chapter 4, Contents of the Configuration Files, in the ORACLE Administration Guide, 585-350-909, for more information on setting these parameters.
Use the procedure below to add a remote database access ID using SQL * NET V2:
Select Database
Right click on Database
The system display Database Pop-up menu
Select 'Add Remote Access ID - V2' menu option.
The system displays Add Remote Database Access ID dialog box:
Select Access Id from the drop down list.
Enter the connect descriptor for the remote host in the Remote Host Connect Descriptor field to identify the connection between the remote database SID and the name of the remote machine.
Click OK button to save the database access ID.
Double click Database item to refresh information pane.
Stop and start the voice system.
The system establishes the remote database connection(s).
Remove a Database Access ID
Database Access ID allows you to remove one or more existing database access IDs, thereby dropping the connection to the associated ORACLE database.
CAUTION: When you remove a remote database access ID, make sure that no applications use that Database Access ID. If an application uses an ID that has been removed, the application will fail when it tries to access data stored in that database.
Use the procedure below to remove a database access ID:
Select Database
Right click on Database
The system display Database Pop-up menu
Select 'Remove Access ID' menu option.
The system displays Remove Database Access ID dialog box.
Select Access Id from the drop down list.
Click OK button to save the database access ID.
Double click Database item to refresh information pane.
Stop and start the voice system.
The system removes the database connection.
NOTE: DB1_local represents the standard connection to the local ORACLE database and cannot be removed, because there must always be at least one connection to the local database.
Database Monitoring
To monitor database space utilization, a user can execute 'Free', 'Used', and 'Fragmentation' commands:
'Free' command shows the free space amount for every table in the database, both in ORACLE blocks and in Mbytes (each block is equal to 2048 bytes):
'Used' command shows the used space amount in the database for every table. The space amount is shown both in ORACLE blocks and in Mbytes.
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Voice Equipment Administration
Voice equipment includes those circuit cards and they’re associated channels in the system that provide voice system functionality such as the digital and analog circuit cards (T1 / E1 and Tip / Ring, respectively) and the speech processing circuit cards (SP / CMP and SSP).
Use the Voice Equipment to:
Assign, display, and unassigned voice system equipment options and states
Change channel maintenance states
Assign, display, and unassigned channel and telephone number services
Assign, display, and unassigned circuit card and channel functions Voice Cards Administration
All cards i.e. TipRing, SP and LST1 can be controlled. The following information is displayed for each cards: Card Number, Type, Attributes, Functions, Osidx, State, Pending, Errq, OwnerQ, Group, Flash, Wink, IVol, and OVol.
Right clicking on any card allows you execute actions:
Display Voice Cards Information
Use the procedure below to display voice equipment information:
Click on the voice equipment (‘Analog’ or 'Digital' or 'Speech Processing’)
Voice equipment information will display on the right window.
Voice Equipment of Analog Cards
Analog cards can be assigned two different Voice Equipment options, 'talk' or 'tdm'. This option allows the user to indicate to the voice system the function of the analog card.
Follow the procedure below to change the voice equipment option for analog cards.
Select the 'Analog item and right click on it.
The system displays the following pop-up menu
Select 'Change Voice Eqp Options'.
A 'Change Voice Eqp Options' box appears.
Select an option from the drop down menu (talk or tdm).
Enter the card number or select from the drop down menu.
Then click 'OK'.
Assign Functions to Speech Processing cards
The Assign Functions menu allow you to assign one of several installed pack file functions to SP/SSP circuit cards, or to change the currently assigned functions of SP/SSP circuit cards
Use the procedure below to assign functions to SP/SSP circuit cards:
Click on the 'Speech Processing' item.
Speech processing cards information will be displayed on the right window.
Right Click on 'Speech Processing' item.
Te system displays the following Pop-up menu: Select 'Assign functions' menu option.
! CAUTION: The Speech Processing circuit card must be in the 'manoos' state before functions may be assigned to it. Be careful when making assignments and reassignments. Assignments made to Speech Processing cards window will overwrite any other assignments currently in effect on the specified circuit cards. See ‘Change State of Cards’ for more information on changing states.
System displays 'Assign functions to SP cards' dialog box.
Enter the desired Cards No(s) in the text box or select from the drop down list, and check the box next to each function to be assigned.
Click 'OK' button.
Double click on the 'Speech Processing' object to refresh the information pane.
Change State of Cards
The equipment's state indicates to the voice system whether or not a voice circuit card/channel is ready and able to receive calls, process speech, etc. in other words, whether it can perform the job required of it. The Change Equipment State menu option allows you to change the state, or maintenance state, of a card/channel.
Refer to INTUITY CONVERSANT Administration manual for details of these states.
Use the procedure below to change the state of the card's voice channels:
Select a card (Analog, Speech Processing, or Digital) and right click on that object.
The system displays the following pop-up menu
Select the 'Change State' menu option.
System displays the 'Change State of Cards' dialog box.
Enter the 'New State' or select from the drop down list.
Enter the card number, range of numbers or select from the drop down list.
Select 'Yes' or 'No' from the drop down list for the 'Change Immediately' field.
Click 'OK' button.
Diagnose Equipment
! CAUTION: Run diagnostics on a TDM bus master circuit card during off–hours. The diagnostic procedure has a negative impact on call processing. See ‘‘modify the Display Voice Equipment Window Parameters’’ below for more information about identifying the circuit card that serves as the TDM bus master.
You can run diagnostics on Analog, Speech Processing or Digital circuit cards or the TDM bus. Diagnosing an Speech Processing circuit card also diagnoses its associated companion circuit cards (CMPs) if FlexWord™ or WholeWord speech recognition is assigned to the SP. Run diagnostics whenever the system displays a message indicating circuit card failure.
Use the procedure below to diagnose equipment:
Click on the type of card to be diagnosed.
Right Click on that object.
The system displays the following pop-up menu:
Select the 'Diagnose' menu option.
System displays 'Diagnose cards' dialog box.
Enter the Cards No(s) or select from the drop down list.
Enter 'Yes' or 'No' for immediate diagnosis?
Specifies whether or not there should be immediate diagnosis on the selected circuit card or bus. If you choose yes, all calls on active channels for the specified equipment are terminated. If there
are active calls and you choose no, the circuit card is returned to the original state and diagnostics are not performed.
Click 'OK' button. Channels Administration
Display of Channel's Information
Use the procedure below to display channels information:
Click on the 'Channels' object.
Channel information will display on the right window.
Following information fields are shown for Channels.
Channel Number, Card Number, Port Number, State, Pending, Stat Time, Service, Startup, Phone, Group, OwnerQ, Options, and Type. By right clicking you can execute following actions.
Assign Services
The Assign Services to Channels allows you to specify the service or application to use for incoming calls on one or more channels.
Use the procedure below to assign services to channels:
Click on the 'Channels' item.
Channel information will display on the right window.
Right Click on 'Channels' item.
Select 'Assign Services' menu option.
System displays 'Assign services to channels' dialog box.
Enter the service name or select from the drop down list.
Enter the startup name (optional) or select from the drop down list.
Enter the channels number or range or change the option 'All'.
Click 'OK' button.
NOTE: A special service name of "*DNIS_SVC" is available. It allows you to select a number service based on the called and calling numbers. It is also used when a single trunk supports multiple services or special services are required for specific callers. DNIS (called party) is available with T1 (E&M), E1 (CAS), and PRI. DNIS is also available when ASAI is used with a Tip/Ring, LST1, or LSE1 connection to a DEFINITY® switch.
Another special service name "ANI" (calling party) is available with PRI, or when ASAI is used with a Tip / Ring, LST1, or LSE1 connection to a DEFINITY switch.
Unassigned Services
The unassigned Services to Channels allow you to unassigned service from one or more channels.
Use the procedure below to unassigned services to channels:
Click on the 'Channels' item.
Channel information will display on the right window.
Right Click on 'Channels' item.
Select 'Unassign Services' menu option.
System displays 'Unassign services to channels' dialog box.
Enter the service name or select from the drop down list.
Enter the startup name (optional) or select from the drop down list.
Enter the channels number or range or choose the option 'All'.
Click 'OK' button.
Assign Extension
Use the procedure below to assign a PBX extension telephone number to a channel:
Select and right click on 'Channels' item.
The system displays Pop-up menu:
Select 'Assign Extension' menu option.
System displays 'Assign extension to channels' dialog box.
Enter the 'Extension'.
Enter the channel number, or channels range, or select the option 'All'.
Click 'OK' button.
Unassign Extension
Use the procedure below to unassign a PBX extension telephone number from a channel:
Select and right click on 'Channels' item.
Select 'Unassign Extension' menu option.
System displays 'Assign extension to channels' dialog box.
Enter the 'Extension'.
Enter the channel number, or channels range, or select the option 'All'.
Click 'OK' button.
Change State
The equipment states indicate to the voice system whether or not a voice circuit card / channel is ready and able to receive calls, process speech, etc. - in other words, whether it can perform the job required of it. The Change Equipment State menu option allows you to change the state, or maintenance state, of a card/channel.
Refer to Intuity Conversant Administration manual for details of these states.
Use the procedure below to change state of voice channels:
Select and right click on 'Channels' item.
Select 'Change State' menu option.
System displays 'Change State of channels' dialog box.
Enter the 'New State' or select from the drop down list.
Enter the channel number, or channels range, or select from the drop down list.
Enter 'Yes' or 'No' for 'Change Immediately' or select from the drop down list.
Click 'OK' button.
Change Voice Equipment Option
The equipment options, talk or tdm, indicate to the voice system the functionality of the analog and / or digital circuit cards (also known as voice circuit cards).
Use the procedure below to change voice equipment options for analog and digital circuit cards:
Select and right click on 'Channels' item.
Select 'Change voice eqp options' menu option.
System displays 'Change voice equipment options for channels' dialog box.
Enter the option or select from the drop down list.
Enter the channels number or select from the drop down list.
Click 'OK' button.
Renumber Voice Channels
The Renumber Voice Channels option removes all nonexistent (NONEX) circuit cards from the voice equipment table, then reorders all existing equipment with E1 / T1 circuit cards first, followed by Tip / Ring circuit cards, then SP / SSP circuit cards. This reordering changes the channel numbers of some circuit cards. However, user–defined characteristics such as options, attributes, and script assignments do not change. If a circuit card is found in the system that was not in the voice equipment table, it is added under the appropriate heading (E1 / T1, Tip / Ring, or SP / SSP) with default settings.
! CAUTION: Renumbering voice channels brings down the system immediately and restarts it. When you select this option, a warning is displayed and you are given the option of continuing with the procedure or returning to the System Control menu.
Use the procedure below to renumber voice channels:
Click on the 'Channels' item.
Channel information will display on the right window.
Right Click on 'Channels' item.
The system displays Pop-up menu.
Select 'Renumber voice channels' menu option.
The system renumbers voice channels.
Groups
The Group menu option allows to assign and unassign channels to equipment group(s). For example, an equipment group can be dedicated to outbound call bridging so that bridging does not interfere with incoming calls.
Assign Group to Channels
Use the procedure below to assign an equipment group to channels:
Select and right click on 'Groups' item.
The system displays Pop-up menu:
Select 'Assign' menu option.
System displays 'Assign groups to channels' dialog box.
Enter the channels number or range or select from the drop down list.
Enter the group or select from the drop down list.
Click 'OK' button.
Unassign Group to Channels
Use the procedure below to assign an equipment group to channels:
Select and right click on 'Groups' item.
Select 'Unassign' menu option.
System displays 'Unassign groups from channels' dialog box.
Enter the channels number or range or select from the drop down list.
Enter the group or select from the drop down list.
Click 'OK' button.
Host
Host Configuration
Use the Host Configuration menu to access, configure, and display host sessions, and to define SDLC and Token Ring protocol information:
Under Host you have control of SDLC Protocol and Token Ring Protocol
SDLC Protocol
Following information fields are shown for SDLC Protocol.
Name, Card, Line Type, Node ID to Send, Encoding, Constant Carrier, Poll Address and LU.
By right clicking you can execute following actions.
Add
Add SDLC protocol:
Select Connection Name, Card Number, Encoding *What*, whether or not constant carrier. Select or enter Line Type. Enter values for Node ID to send, Pol Address and LU Number.
Change
Change SDLC protocol:
Select Connection Name, Card Number, Encoding *What*, whether or not constant carrier. Select or enter Line Type. Enter values for Node ID to send, Pol Address and LU Number.
Delete
Delete SDLC protocol:
Select Connection Name, Card Number, Encoding *What*, whether or not constant carrier. Select or enter Line Type. Enter values for Node ID to send, Pol Address and LU Number.
Diagnose
Diagnose SDLC connection: Select or Enter the Connection Name.
Rename
Rename SDLC Connection name. Select or Enter Current and New Connection name in the list boxes.
Token Ring Protocol
Following information fields are shown for Token Ring Protocol.
Name, Adapter Device Name, Local SAP Address, Remote SAP Address, Node ID to Send, Remote Network Address and LU. By right clicking you can execute following actions.
Add
Add Token Ring Protocol:
Select or Enter Connection Name.
Enter Adapter Device name, Local SAP Address, remote SAP Address, Node ID to send, remote Network Address and LU Number.
Change
Change Token Ring Protocol:
Select or Enter Connection Name. Enter Adapter Device name, Local SAP Address, remote SAP Address, Node ID to send, remote Network Address and LU Number
Delete
Delete Token Ring Protocol:
Select or Enter Connection Name. Enter Adapter Device name, Local SAP Address, remote SAP Address, Node ID to send, remote Network Address and LU Number.
Rename
Rename Token Ring Protocol: Select or Enter Current and New Connection name in the list boxes.
Messages Administration
Messages are used to provide information about events and errors during system operations. System messages vary in content, priority, destination, and threshold parameters. Use the Message Administration to:
List all the parameters associated with system message.
Add or remove a new destination to/from the current list of destinations for the system message.
Modify a message priority.
Modify the system message threshold period.
Add or remove a new threshold or threshold message ID pair to or from the current list of thresholds for the system message.
Note: Some messages are generated with destinations and priorities that are not administrate through system message administration windows (that is, gen001, gen002, and thr001-4). Almost all other messages can be administered through the message administration.
Access Message Administration
Information about all messages is displayed in the information window.
Field Description for Message Display Window:
MessageID Specifies a unique name for each message in the system
Mnemonic Short description of the message Priority Message Priority: Specifies the urgency level of the message. The Message Priority may be NONE or - (for none), * (for minor), ** (for major), or *C (for critical)
Destination Specifies a list of destinations where the message should be sent. By default, messages are sent to the message master log and either the alarm (if the message is an alarm) or event (if the message is an event).
Thres. Specifies the length of time the message is included in the threshold count, provided that one or Period more thresholds are defined for this message. Message Thresholds: Shows the message threshold for the corresponding Message ID in the Threshold Message ID column. Most messages will not be associated with a threshold.
Thres Specifies the number of messages to be generated within the threshold period necessary to trigger the threshold action.
Thres. Specifies the ID of the message to be generated when a threshold is reached. The priority and MsgId the destinations for the threshold message should be meaningful as a threshold action. For example, message ID VROP003 may have a priority of minor (*), while its corresponding threshold message ID could be THR003, which has a major (**) priority. Generating the THR003 message after enough VROP003 messages have been generated within the Threshold Period is the threshold action. THR001, THR002, THR003, and THR004 have priorities of none (-), minor (*), Major (**), and critical (*C), respectively.
The following commands can be run on Message Object.
Add Message Destinations
The system’s message log provides a complete account of all messages generated by the voice system. All system messages are assigned to the appropriate destination during installation.
NOTE: If a message is changed from the event destination to the alarm destination, a similar change should be made on the message priority from none (-) to minor (*) and vice versa.
Use the procedure below to add a destination to a message:
Select Messages
Right click on Messages
The system displays Messages Pop-up menu:
Select 'Add Destination' menu option.
The system displays 'Add Message Destination' dialog box.
Select Message Id from the drop down list.
Select Destination from the drop down list.
Click OK button to add the destination.
Double click Messages object to refresh information pane.
The system installs the changes on the voice system.
Valid message destinations are:
Stderr The standard error of the process generating the message. Since most system processes redirect standard error to the system console, specifying this destination may result in the message being sent to the system console. Console The system console or /dev/console. AlertPipe A specially named pipe for messages that must be sent directly to the alerter. The alerter pipe is used for some special system processes. Specification of the alerter pipe for other system messages has little or no effect on the system message facility or the alerter itself. The system is distributed with some messages specified with the alerter pipe as a destination. This destination should not be removed from the message.
NOTE: Separating alarm destinations from event destinations ensure that alarm messages do not overrun event messages, and vice versa. Alarm Specifies that the delivery system send all alarm level messages (priority "*", "**" and "*C") to the alarm log. The alarm log may be accessed via the display messages command or the Message Log Report window. Event Specifies that the delivery system send all event level messages (priority "-") to the event log. The event log may be accessed via the display messages command or the Message Log Report window. mxmtr Used only when the Netview Alarms package is installed. Messages sent to mxmtr are sent to the appropriate Netview Alarm device. If this package is not installed, messages with this destination have no effect on the system.
Remove Message Destinations
This procedure allows you to remove a destination from the current list of destinations for the system message. Use the procedure below to remove a message destination:
Select Messages:
Right click on Messages
The system displays Messages Pop-up menu:
Select 'Remove Destination' menu option.
The system displays 'Remove Message Destination' dialog box.
Select Message Id from the drop down list.
Select Destination from the drop down list.
Click OK button to remove the destination.
Double click Messages item to refresh information pane.
The system installs the changes on the voice system.
Add Thresholds
Message thresholds are triggering devices that alert operations personnel to take action when a certain number of messages are generated over a certain period of time. Message threshold allows for escalation of message priority or criticality. A system message may be of little concern when it occurs in small numbers over long time intervals. However, if message occurrences increase over shorter time intervals, this may indicate more serious problems with the system. Message threshold sends a new message to be sent when a threshold is reached. The new message may be higher in priority and have a different destination set than the original message. This procedure adds a new threshold and threshold message ID pair to the current list of thresholds for the current system message.
Use the procedure below to add a message threshold:
Select Messages
Right click on Messages
Select 'Add Threshold' menu option.
The system displays 'Add Threshold' dialog box.
Select 'Message Id' from the drop down list.
Enter a non-negative integer threshold value or none in the 'Threshold' field.
Select 'Threshold Message Id' from the drop down list.
Click OK button to add the threshold.
Double click Messages item to refresh information pane.
The system installs the changes on the voice system.
Remove Thresholds
This procedure allows you to remove a threshold or a threshold message ID pair from the list of thresholds for the system message.
Use the procedure below to remove a message threshold:
Select Messages
Right click on Messages
Select 'Remove Threshold' menu option.
The system displays 'Add Threshold' dialog box.
Select 'Message Id' from the drop down list.
Enter a non-negative integer threshold value in the 'Threshold' field.
Click OK button to remove the threshold.
Double click Messages item to refresh information pane.
The system installs the changes on the voice system.
Modify Message Priorities
This procedure allows you to modify message priority. When the system is installed, each message is assigned a particular priority. In most cases, these priorities are appropriate and do not need to be modified. Depending on the type of application, however, you may want to modify a message priority. Events are messages of priority none (denoted by "-" in the System Message Administration window). Alarms are messages of priority minor, major, and critical (denoted by "*", "**", and "*C", respectively, in the System Message Administration window).
Use the procedure below to modify a message priority:
Select Messages Right click on Messages
Select 'Modify Priorities' menu option.
The system displays 'Modify Message Priority' dialog box.
Select 'Message Id' from the drop down list.
Select 'Message Priority' from the drop down list.
Click OK button to modify the priority.
Double click Messages item to refresh information pane.
The system installs the changes on the voice system.
Modify Threshold Periods
This procedure allows you to modify the system message threshold period, or the interval of time over which messages are counted for a given threshold.
Use the procedure below to modify a threshold period:
Select Messages
Right click on Messages
Select 'Modify Threshold Period' menu option.
The system displays 'Modify Message Threshold Period' dialog box.
Select 'Message Id' from the drop down list.
Enter a time interval in the 'Threshold Period' field.
You must enter the threshold period as a time interval with the following syntax: {number}{dimension} [{number}{dimension}] where {number} is a positive integer and {dimension} is one of the following single characters: w for weeks, d for days, h for hours, m for minutes, or s for seconds. Table 3-5 provides examples of threshold periods and the required syntax.
Click OK button to modify the threshold period.
Double click Messages item to refresh information pane.
The system installs the changes on the voice system.
Threshold Period Examples:
Specification Value or Description 1s 1h A 3601 second threshold period 2w A 14 day threshold period 5m 30s A 330 second threshold period 5m 3m BAD INTERVAL Two minute specifications.
System Control
Use the System Control menu to:
Display the status of the INTUITY CONVERSANT system
Start and stop the voice system
Diagnose buses
Report Voice System Status
Use the procedure below to see whether the voice system is running or stopped, and to view the current voice system run level.
Click on the 'System Control'
Voice system status will display on the right window.
Stop the Voice System
This procedure stops the voice system by taking all system channels out of service with the option to wait for in - progress calls to end. Stopping the system is usually done when you are performing some type of routine service such as backup and restore. When the system is stopped, the CPU does the following:
Places the entire system in the idle state when all lines are free
Saves internal system tables
Turns off voice system processes
Stopping the voice system takes approximately 2 to 3 minutes to complete.
Use the procedure below to stop the voice system:
Click on the 'System Control'
Voice system status will display on the right window.
Right Click on 'System Control'
Select 'Stop Voice System' menu option.
The system displays messages in the output window.
Double click 'System Control' object to refresh information pane.
Start the Voice System
This procedure allows you to start or restart the voice system. When this process is invoked, all channels that were deactivated when you stopped the voice system are returned to service in the maintenance state they had when the voice system was last running.
Use the procedure below to start the voice system:
Click on the 'System Control'
Voice system status will display on the right window.
Right Click on 'System Control'
Select 'Start Voice System' menu option.
The system displays messages in the output window.
Double click 'System Control' object to refresh information pane.
NOTE: Immediately after starting the voice system, you will be unable to perform some administrative commands and you may receive a system message indicating that MTC is busy. After the system is initialized, MTC will be free to handle administrative commands.
Shut Down the System
! CAUTION: Always stop the voice system before executing a shutdown. Shutting down the system without stopping the voice system may negatively affect the software.
Use the procedure below to shut down the system:
Click on the 'System Control'
Voice system status will display on the right window.
Right Click on 'System organizes'
The system displays Pop-up menu:
Select 'Shutdown System' menu option.
The system displays 'Shutdown System' dialog box.
Select 'Shutdown the computer' or 'Restart the computer'.
Enter wait time in seconds.
Click OK button to shutdown the system.
Bus
By right clicking you can execute following functions.
Diagnose
Diagnose Bus: Enter or Select Bus Numbers from list.
Select whether Diagnose is required immediately or not.
Voice System
Assign, display, and unassign voice system equipment options and states
Change channel maintenance states
Assign, display, and unassign channel and telephone number services
Assign, display, and unassign circuit card and channel functions
Print a report of voice system circuit card and channel options
What is info shown *NJ*
By right clicking you can execute following actions:
Start Voice System to start Voice System.
Stop Voice System to stop Voice System.
Shutdown System
A user can choose one of 4 options for remote machine shutdown: Shutdown, Shutdown with reboot, Shutdown and reboot with ID build, Shutdown the Voice System first. In cases of Shutdown and Shutdown with reboot a user can also specify the waiting time before shutdown.
Voice Services
Under Voice services you have Services, Channel Services and Number Services.
Services
The Services object displays all services.
Channel Services
The Channel Services object displays all currently assigned channel services.
Number Services
The Number Services object displays all currently assigned number services.
Called From, Called To, Calling From, Called To, Service.
Feature Packages Administration
This chapter describes the procedures to administer optional feature packages in the voice system. This release supports the following feature packages:
Adjunct/Switch Application Interface (ASAI) Feature Packages
The Feature Packages administration provides administrative access to the optional feature packages currently installed. ASAI Administration
ASAI is a software standard that allows applications, such as those written in Script Builder, to effectively communicate with DEFINITY® switches. This release of Remote Admin supports the following ASAI Administration options:
Channel Status Domain Status Version of ASAI software Status of the ASAI link
ASAI Channels
To check the status of ASAI channels, click on the 'ASAI channels' object. ASAI Channel status is displayed in the information pane:
Following fields are displayed:
CHANNEL Tip/Ring or LST1 channel number on the voice system. EXTENSION Switch extension number assigned for the channel. LOGIN Yes represents channel login for ACD split. If No, ACD does not deliver any calls to this channel. STATUS Channel maintenance state; one of the following:
Broken: A possible malfunction is detected on the line.
Foos (facility out-of-service) - The line is not functional.
Hwoos (hardware out-of-service)- The channel cannot be logged in because ASAI digital link is not operating.
Logout (logged out) – The channel has not been administered to be logged in.
Manoos (manual out-of-service) - The channel has been taken out of service by the administrator.
Netoos (network out-of-service)- The ASAI link is up, but switch attempts to log into the channel are failing.
Nonex (nonexistent) – The channel does not exist.
Login - The Tip/Ring or LST1 channel is ready to receive calls from the ACD.
ASAI Domains
To check the status of ASAI domains, click on the 'ASAI Domains' object. ASAI Domain status is displayed in the information pane.
Following fields are displayed:
NAME Domain name TYPE Domain type for the voice system EXT Extension for calls transferred to any destination not already monitored by another domain, or one of the following, Table depending on the domain type SERVICE Application name that services the domain, and can be assigned to any type of domain STATUS Domain maintenance state; one of from the Table
Domain types for the voice system:
ACD Monitors calls to the corresponding split domain on the switch. VDN Monitors calls to the corresponding VDN domain on the switch. CTL Monitors calls transferred away from the voice system (by a voice script using the A_Tran action) to destinations on the switch that is not monitored by an ACD or VDN domain (for example, monitor calls transferred using A_Tran to miscellaneous extensions). CTL domains are defined only by the voice system and do not correspond to any domain on the switch. RTE Accepts Route Requests from the switch. RTE domains are defined by only the voice system and do not correspond to any domain on the switch
Extension types for the voice system:
ACD switch extension Corresponding ACD split switch extension being monitored. VDN switch extension Corresponding VDN switch extension being monitored. CTL extension Extension for which calls are being transferred by a voice system channel using the A_Tran action and processed by the CTL domain. Extension must correspond to an extension used in the Destination field of the A_Tran action used by an application assigned to the ASAI channel. RTE extension Extension that limits the processing of route requests based on the extension that was dialed. Only route requests for the specified extension are processed.
Service types for the voice system:
ACD/VDN domains If the application, ACD or VDN, directs calls to the voice system Tip/Ring or LST1 channel, must enter the special service VIS. VIS service provides the ability to start voice scripts on the Tip/Ring channels based on the DNIS. It also provides the ability for those voice scripts to use the A_Callinfo and A_Tran action. The VIS service can be assigned to multiple ACD or VDN domains. All channels that are administered as agents must be members of at least one ACD or VDN domain. CTL domains The SERVICE must be monitoring. RTE domains The SERVICE must be routing.
STATUS types for the voice system
Broken (broken) A virtual channel could not be allocated for the service assigned to this domain. Foos (facility out-of-service) The ASAI digital link is not operating. Initing (initializing) - The service assigned to the domain is failing initialization. Inserv (in service) The domain is ready to receive call information from the switch. Manoos (manual out-of-service) The domain has not been placed into service. Netoos (network out-of-service) The ASAI link is up, but attempts to receive call information from the switch are failing.
ASAI Software Version
This object displays the version information about the ASAI software loaded onto the voice system.
ASAI Link Status
This object displays the current maintenance state of the ASAI link to the voice system. It also displays whether the connection to the switch is provided by an IPCI circuit card or a local area network (LAN). Reports Administration
The Reports Administration object gives you access to system reports, including call classification reports, call data detail reports, call data summary reports, message log, and traffic reports. This package allows you to customize each report to meet your needs and requirements. Remote Admin also supports up to five custom reports.
System Reports:
Call Classification Report
Call Data Detail Report
Call Data Summary Report
Traffic Report
Message Log Report
Custom Reports
Call Classification Reports
The Call Classification Report provides the following information for each extension or number dialed:
1. The total number of calls 2. The total number of failed calls 3. The number of blind or intelligent transfer attempts that: 4. Were answered 5. Were busy 6. Rang with no answer 7. Experienced network problems 8. Summary statistics
To display this reports, click on the 'Call Classification Reports' object. Report is displayed in the information pane.
Following fields are displayed in the report:
Dialed Specifies the telephone number from the transfer attempt. Telephone numbers have a 16-digit Number maximum, however only 12 digits are displayed in the report. Longer numbers are truncated and displayed with an asterisk (*). Total Specifies the total transfer attempts to connect to the Dialed Number. This number is the sum of Failed, Unclass, and Class attempts. Failed Specifies the number of transfer attempts that failed because no dial tone or no energy was detected. This number corresponds to call dispositions equal to "1","2","3","4","E", or "p". Unclass Specifies the number of blind transfer attempts. This number corresponds to call dispositions equal to 'X". Class Specifies the number of intelligent transfer attempts. These are either Full CCA or Intelligent attempts. This number corresponds to call dispositions not equal to "1","2","3","4","E","p" or "X". Answer Specifies the number of transfer attempts that were answered. This number corresponds to call dispositions equal to "A". Busy Specifies the number of transfer attempts that were busy. This number corresponds to call dispositions equal to " Ring Specifies the number of transfer attempts that rang with no answer. This number corresponds to call dispositions equal to "N". Other Specifies the number of times the network is busy and cannot complete a call (fast busy). This number corresponds to call dispositions "F","H","T", or a recognized SIT. Total Specifies the sums of each column. Percent Specifies the percentage of the Total.
Call Classification Report Options: You can specify the beginning and ending dates for the Call Classification Report. Use the procedure below to modify the Call Classification Report: Select 'Call Classification Report' Right click on 'Call Classification Report' (The system displays a Pop-up menu) Then click on 'Options' item:
Select the Start Date and End Date and click OK button. Double click on 'Call Classification Report' to refresh report.
Call Data Detail Report The Call Data Detail Report keeps data on the following voice system call information from the last 7 days: • Date, time, and duration of the call • Service run on the call • Channel receiving the call • Assigned database record number To display this reports, click on the 'Call Data Detail Reports' item. Report is displayed in the information pane. 7
Following fields are displayed in the report:
Record Specifies the database record number of each call made to the voice system. Channel Specifies the channel on which call was made. Start Specifies time the call began. Duration: Specifies the length of the call in minutes and seconds. Service Specifies the script that was associated with the call.
Call Data Detail Report Options: You can customize the Call Data Detail Report to limit the display by changing one or more of the following parameters: Number of most recent calls records you want to include Date of the data to include in the report Service associated with the call data Use the procedure below to modify the Call Data Detail Report: Select 'Call Data Detail Report' Right click on 'Call Data Detail Report' (The system displays Pop-up men) Then click 'Options' item:
Enter the number, range of numbers, or all in the Number of Call Records field to specify the number of most recent records to include in the report. The default is all. Enter the date to which you want to limit the report information, or all, in the Date field. The default is all, meaning the report displays all dates. Enter a service name or select from the pull-down menu in the Service field to limit the report to a particular service, or all, the default is all, meaning the report includes every service recognized by the voice system. Enter Yes or No, or select from a pull-down menu, in the Include Call Data Fields. Use this field to specify if call event data should be included in the report. The default is No. If call event data does exist for a particular record, the information appears immediately after the record entry on the Call Data Detail Report window. Click 'OK' to save these options. Double click on 'Call Data Detail Report' to refresh report.
Call Data Summary Report The Call Data Summary Report provides an hourly summary of the calls made to the voice system. This report is similar to the Call Data Detail Report, except that the Call Data Summary Report shows the calls on an hourly basis by service. The system maintains approximately 7 days worth of data. NOTE: Call data summary information is prepared at midnight for the entire day. Therefore, call data summary information for the current day is not available until after midnight. To display this reports, click on the 'Call Data Summary Reports' object. Report is displayed in the information pane.
Following fields are displayed in the report:
Period Time, in hourly increments, when calls were made to the voice system. Service Script associated with a group of calls made during the specified time. Average Average duration of a call for the specified time in minutes and seconds. Hold Time Calls Total number of calls for the specified time. Event Description Name of the call data field. Event No Identifying number for each call data message. Count Either the total value of all calls for this event during the period if the event is a numeric field or the total number of all calls during the period if the event is a non-numeric field.
Call Data Summary Report Options: You can customize the Call Data Summary Report to limit the display by changing one or more of the following parameters: Day of the week and hours to perform data collection Service to include Whether to show call data fields Use the procedure below to modify the Call Data Summary Report: Select 'Call Data Summary Report' Right click on 'Call Data Summary Report' (The system displays Pop-up menu) Then click 'Options' item:
Enter the date for which you want to obtain report information. The default is current day. Enter the hours for which you want report information, or all, in the Hours field. A valid range between 0-23 can be specified in this field, with 0 representing midnight and 23 representing 11 p.m. If you enter a range between 9 and 16, the system displays call data for calls made between 9 a.m. and 5 p.m. The default is all; the system displays call data for the entire 24-hour period for the day.
Enter a service name or select from the pull-down menu in the Service field to limit the report to a particular service, or all, the default is all, meaning the report includes every service recognized by the voice system. Enter Yes or No, or select from a pull-down menu, in the Include Call Data Fields? Field to specify if call event data should be included in the report. The default is No. If call event data does exist for a particular record, the information appears immediately after the record entry on the Call Data Summary Report window. Click 'OK' to save these options. Double click on 'Call Data Summary Report' to refresh report. Traffic Report The Traffic Report provides call volume information for approximately the last seven days, including the: Number of calls coming in to the system during a specific time period Average holding time Percentage of time a channel was occupied for a specific hour
NOTE: Traffic summary information is prepared at midnight for the entire day. Therefore, traffic summary information for the current day is not available until after midnight. To display this reports, click on the 'Traffic Report' item. Report is displayed in the information pane.
Following fields are displayed in the report:
Channel Channel that handled the call. Period Time period when system traffic is monitored. Calls Number of calls made during the indicated time period. Average Hold Time Average duration of a call for the specified time in minutes and seconds. %Occ Percentage of occupancy (that is, the proportion of the hour that the channel was in use).
Traffic Report Options: You can customize the Traffic Report by specifying the date and time when you want the system to monitor call traffic, and whether you would like the data summarized. Use the procedure below to modify the Traffic Summary Report: Select 'Traffic Report' Right click on 'Traffic Report' Then click 'Options' item:
Enter the date for which you want to obtain report information. The default is current day. Enter the hours for which you want report information, or all, in the Hours field. A valid range between 0-23 can be specified in this field, with 0 representing midnight and 23 representing 11 p.m.
If you enter a range between 9 and 16, the system displays call data for calls made between 9 a.m. and 5 p.m. The default is all; the system displays call data for the entire 24-hour period for the day. Enter yes or no in the Summarize field to specify whether or not you want to see a Traffic Summary Report. The default is No, which means the system displays the Traffic Report instead of the Traffic Summary Report. The two reports are described below: The Traffic Summary report provides information on the total traffic volume for each channel for the range of hours specified in the Traffic Report window. The Traffic Report provides traffic volume for each channel in one-hour increments starting and ending with the hours specified in the Traffic Report window. Click 'OK' to save these options. Double click on 'Traffic Report' to refresh report.
Message Log Report The Message Log Report allows you to access voice system error messages including the: • Priority level of the error • Date and time the error occurred • Source of the message • Type of circuit card associated with the message, as well as the circuit card number and channel number • Descriptive text To display this reports, click on the 'Message Log Report' object. Report is displayed in the information pane.
Message Log Report Options:
You can tailor the Message Log Report to limit the display by changing one or more of the following parameters: • Message priority • Message source • Circuit card • Start and stop time for the report • Message ID • Number of most recent messages to be displayed • By default, the Message Log Report is configured to display every message. Use the procedure below to modify the Traffic Summary Report: • Select 'Message Log Report' • Right click on 'Message Log Report' • (The system displays Pop-up menu) • Select 'Options' menu item:
Enter *C (critical), ** (major), * (minor), alarms, all, or events in the Priority field to limit the type of messages you want to see based on priority. Or, you may select from a pull-down menu. The default is all. Enter a single message source or multiple message sources separated by commas (for example, TSM, MTC) in the Source field to limit the report to specific software processes, or select from a pull-down menu. The default is all, meaning all message sources are included. Enter a single circuit card number or multiple circuit card numbers separated by commas (for example, T1, 2,TR) in the Card field to limit the display to specific circuit cards. There is no default value. If you specify all in the Card field, the display is limited to messages about voice system circuit cards only. Enter the end date for the message search in the End Date field, that is, the date of the first message to be displayed.
Enter the ID of the messages to be displayed in the Message ID field. Enter a single ID, multiple IDs separated by commas (for example, TSM001, TWIP003), or all. Enter a single number from 1 to 999, or all in the 'Number of Messages to be displayed' field to specify the number of most recent messages to be displayed. If you enter all, the report displays all messages maintained by the log. If you enter 5, the voice system searches all records and displays only the five most recent records that match the specified start and stop time, priority, circuit card, and source. Click 'OK' to save these options. Double click on 'Message Log Report' to refresh report.
Custom Reports The Custom Report allows you to access your own reports, Remote Admin supports up to five custom reports. To access custom report click on the Custom Report1. All custom reports have option to set the date of the report.
Custom Report Options: You can tailor the Custom Report by selecting the date of the report. Use the procedure below to modify the Custom Report: Select 'Custom Report<1-5>' Right click on 'Custom Report<1-5>' (The system displays Pop-up menu) Select 'Options' menu item:
Enter the date for which you want to obtain report information. The default is current day. Click 'OK' to save these options. Double click on 'Custom Report<1-5>' to refresh report.
System Monitor
The System Monitor object displays the voice channels on the system and provides input on channel states (on- hook, dialing, etc.), call states, and caller input. System administrators frequently use System Monitor first when troubleshooting a voice channel problem because the System Monitor displays several important pieces of data in one location.
System Monitor - Voice
To access system monitor for voice channels, click on 'System Monitor V' item.
Following information fields are shown for System Monitor V:
Channel Lists the existing channels on the voice system. Virtual channels have the letter ‘v’ Number appended to the channel number. These channels are not voice channels but are instead used for "data-only" applications. The number of virtual channels in the system depends on the software applications installed. In most systems, there is a single virtual channel for the playing of background speech. Calls Lists the number of calls made to a particular channel within the system. This column reflects the number of calls received during the day for the particular channel since the last stop and start of the voice system. When the end of the day occurs or the voice system is stopped and then restarted, the number of calls in the Calls Today column starts at zero. Calls are monitored for a 24-hour period, on any day beginning at midnight (12 a.m.). For virtual channels, this value is the number of times the service was used t o run a data-only service. Time Time in seconds of the current call. Voice Service Provides the name of the service associated with the corresponding voice or virtual channel. Service Status State of each channel in the voice system. All hardware states (for example, On Hook, Foos, Manoos, Broken) are marked with an asterisk. This field is blank for virtual channels except when a transaction with a DIP is running. Caller Input Last set of digits entered by the caller. For example, when a caller enters their account number in response to a transaction prompt, a series of touch-tone digits is registered in the voice system from the caller. This information is collected by the voice system and displayed in this column by the System Monitor. This field always is blank for virtual channels. Dialed Digits Last set of digits dialed by the voice system during this transfer process. In many cases, the application transfers the caller to an attendant. The numbers used in this transfer process are collected by the voice system and displayed in this column. This field always is blank for virtual channels.
Change the System Monitor Refresh Rate:
By default, the system monitor refreshes every five seconds. Use the procedure below to change the refresh rate:
• Select System Monitor V • Right click on System Monitor V • The system display System Monitor V Pop-up menu • Select 'Refresh Rate' menu option.
Select refresh rate and click OK button.
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Remote Admin supports the following backup operations:
- Differential Backup and Estimation:
- Full Backup and Estimation:
- Verification for Differential and Full Backup (verifying a Full Backup tape):
NOTE 1: For all backup and restore operations, the tape must be inserted into cartridge tape drive of remote machine.
NOTE 2: Backup and Restore operations cannot be cancelled after start by pressing "Del" from Remote Admin client program.
Installation and Contact Information
Remote Admin application consists of agent package and GUI package. If you are installing Remote Admin package from Web, refer to Web installation document. Agent Package
Agent package is to be installed on all conversant machines. Use following steps to install Agent package:
1. Login as root.
2. Install Remote Admin Agent package using pkgadd command and floppies labeled 'Remote Admin Agent'
pkgadd -d diskette1 NW-OAM
3. Install Remote Admin License (NW-OAM-L) package using pkgadd command and floppies labeled 'Remote Admin License'.
pkgadd -d diskette1 NW-OAM-L
4. After successful installation, it starts all Remote Admin agents.
5. Repeat above step for all Intuity Conversant machines.
You can verify that Remote Admin system started successfully by running: /opt/NW/oam/NWOAMStatus command. This will how status of Remote Admin system and should generate following output if Remote Admin system is fully up (process ids as shown may not be same):
Checking status of Remote Admin Agents
NWOamAgent is currently running. root 339 1 0 07:37:40 ? 0:00 /opt/NW/oam/NWOamAgent Windows GUI Package
This package is to be installed on Windows 95 / Windows 98 / Win NT4.0 PC.
1. Insert CD labeled 'Remote Admin GUI - Windows' into the CD drive.
3. Follow the easy instructions to install this package.
4. Start Remote Admin using Remote Admin icon from Start Menu Bar -> Programs
5. Create your map using Edit->Edit Map pull down menu. Make sure machine name used in the map is in the /etc/hosts file. You can also use IP address in the machine name field.
6. Save Map using File->Save Map As pull down menu.
7. Pont and click on sites and machines to perform Remote Admin tasks.
NOTE: If machine name is "eComServer", Remote Admin runs in demo mode (simulation mode). For running in demo mode, you do not need agent package on your conversant machine.
6. Create your map using Edit->Edit Map pulls down menu. Make sure machine name used in the map is in the /etc/hosts file. You can also use IP address in the machine name field.
7. Point and click on sites and machines to perform OAM tasks. Removal of Agent Package
1. Login as root.
2. Remove Remote Admin License package using pkgrm command.
pkgrm NW-OAM-L
3. Remove Remote Admin package using pkgrm command.
pkgrm NW-OAM Configurations
Remote Admin parameters tuning
At startup Remote Admin reads some initialization info from OAM.INI File in the application directory. You can change the following parameters in OAM.INI file.
TCP_OAM_PORT = 7000 > TCP/IP port for communicating to remote host.
GET_OBJECT_INFO_TIMEOUT = 60 > Time out for getting information from remote host.
RUN_COMMAND_TIME_OUT = 180 > Timeout for executing command on remote host.
DIALOG_COMMAND_TIMEOUT = 180 > Timeout for executing command on remote host via Right click on any object in Current Map Pane..
Custom Report Configuration
Remote Admin enables you to access your own reports from the desktop. Remote Admin runs custom report shell script to generate custom report. This shell script is passed date as the argument. You must change these shell scripts to integrate Remote Admin with your custom reports.
Remote Admin comes with five custom report shell scripts (nwcus1rpt.sh - nwcus5rpt.sh), one per custom report. These files are located in $NWOAM (/opt/NW/oam) directory. Modify these shell scripts to run your own reports.
How to Start Remote Admin System?
Remote Admin system starts automatically when the Conversant system starts so there is no need to start it. However in some cases you may have to start it manually. Use following steps to start Remote Admin system:
1. Login as root
2. $NWOAM/NWOAMStart. This will start Remote Admin system and should generate following output (process ids as shown may not be same):
Starting Remote Admin Agents
NWOamAgent has been started successfully.
How to Stop Remote Admin System?
Remote Admin system stops automatically when Conversant system goes down so there is no need to stop it. However in some cases you may have to stop it manually. Use following steps to stop Remote Admin system:
1. Login as root
2. $NWOAM/NWOAMStop. This will stop Remote Admin system and should generate following output (process ids as shown may not be same):
Stopping Remote Admin Agents
Kill NWOamAgent process: 285
Remote Admin Support
In case of any problems with the Remote Admin product, please contact Vinay Patel at the following address.
eComServer, Inc. 116-200 Village Blvd. Princeton, NJ 08540 (800) 348-9664
Visit our web site at: http://www.ecomserver.com