User Manual Remote Admin Version # 1.1 Document Rev. 2.1 – Jan 2001 eComServer, Inc. 116-200 Village Blvd. Princeton, NJ 08540 (800) 348-9664 Visit our web site at: http://www.ecomserver.com Table of Contents Introduction and User Interface……………………………………………………page 3 Users Log In, Log Out and Priorities………………………………………….…...page 8 Administrator Functions and Client Environment Configuration…….……..….page 9 Voice System Database Administration…………………………………………...page 13 Voice Equipment Administration………………………………………………….page 19 Hosts………………………………………………………………………..…….…page 36 Systems Control….……………..……………………………….………….…..…..page 51 Voice Services………………………………………………………..….……..…...page 56 Feature Packages……………………………………………….. ………………...page 57 Reports……………………….………………………………………………….….page 62 System Monitors…………………………………………………………………...page 71 Backup and Restore Operations…………………………………………………..page 75 Installation and Support Information…………………………………………… page 77 Introduction and User Interface Remote Admin is a powerful user-friendly GUI tool for the day-to-day operations of the INTUITY CONVERSANT Systems. This package uses windows style point and click user interface, which is easy to use and requires minimal training. This document serves as a reference guide. Intended Audiences The primary audience for this document is system administrators and others responsible for CONVERSANT systems. This includes, on-site technicians who perform system administration at the customer site, and customers who choose to administer their own systems. Trademarks eComServer, Inc. has made every effort to supply trademark information about company names, products, and services mentioned in this document. • 5ESS, AUDIX, CONVERSANT, DEFINITY, and Voice Power are registered trademarks of Lucent Technologies. • INTUITY and FlexWord are trademarks of Lucent Technologies. • Microsoft, MS, MS-DOS, Internet Explorer, and Excel are registered trademarks and Windows is a trademark of Microsoft Corporation. • UnixWare is a registered trademark of The Santa Cruz Operation, Inc. • UNIX is a registered trademark of UNIX System Laboratories, Inc. • ORACLE, ORACLE * Terminal, OBJECT * SQL, SQL * FORMS, SQL * Menu, SQL * Net, SQL * Plus, PRO * C and SQL * ReportWriter are trademarks of the Oracle Corporation. User Interface The Remote Admin screen is divided into three panes or widows. • Map Window: The main window, called the map window, shows the current map. The current map is displayed as a tree. The first level children represent various sites, the next level children are machines at each site and below that are components, which are managed by Remote Admin. • Information Window: Information Pane is on the right side of the map window. This part on the screen shows information about the current selected object in the map pane (left). For example if Database is the currently selected object then it will show all the information for Database.: The information window is on the right side of the map window. This window shows information about the current selected object in the map window (left). For example if Database is selected in the map window, the information window will display all the information about the Database. • Message Window: The Message window, at the bottom of the map window, displays all the messages generated by Remote Admin and received from remote host. The Message window, below the map and information window displays all the messages generated by Remote Admin and received from the remote host. A single left click on any valid object in the map window, will update the information window with the information from remote host. A second single left click on the same node will not update the information window for optimization reasons if you want an immediate refresh of information then you must double click on that object. System Monitors are updated at certain intervals automatically. Title Bar Menus The following drop down menus is available. File: New Map Open Map Close Save Map Export Data Save Output Run Command Exit Edit: Edit map Clear Messages File - New Map: Ability to create new map file. A dialog box appears where the user cans add/delete sites and CONVERSANT machine names. Make sure the machine name is valid and is known to your TCP/IP system. File - Open Map: Use this menu option if you want to open a previously saved map. The current map will be closed and a new one will be loaded in the Current Map pane. Title heading of the application indicates the currently open map. File - Close: Closes currently selected map. File - Save Map: To save current map *NJ*? File - Save Map as: Use this option to save current map in a new file. You will be prompted with the save file dialog box. File - Export Data: Lets you save information in Information pane in a file. This information is tab separated and can be imported into popular spreadsheets for further use. File - Save Output: Lets you save the contents of Message pane for logging purpose or any other future use. File - Run Command: Gives you the option to run any command on remote host. *NJ* You can select the command from the dropdown list (supply parameters) or type in any other valid command. File - Exit: Exits the application. Edit - Edit map: Ability to change the current map. You get a dialog box to add / delete sites and CONVERSANT machine names. Make sure machine name is a valid name known to your TCP / IP system. Edit - Clear Messages: Lets you clear the message window. Context Sensitive menus Most of the objects in Current Map pane will show Context Sensitive menus when clicked using right button on the mouse. What menu items are shown for each object and what they do is discussed in chapter 2 to 5. You must first select the object using the left button on the mouse before you can access the Context Sensitive menus. Status Line - In most of the dialogs you will see a message in status bar. Voice System Administration This part describes the procedures needed to perform voice system administration through the Remote Admin user interface. The Voice System Administration provides access to many administrative options. This part describes tasks related to the Voice System Administration. Access the Voice System Administration Start Remote Admin application on your desktop. Open a map, select a site, and then select the machine. Click on the 'Voice System' object in the map window to access the Voice System Administration functionality. From the Voice System Administration, you have access to all the major administrative features of the voice system. This section provides a brief overview of each administrative option. Configuration Management The Configuration Management allows you to perform the following administrative tasks: Add or remove database access IDs Manage all voice system circuit card resources Diagnose equipment Administer channels numbers and functionality Configure host sessions and manage host protocols (Future Release) Modify system messages Report system status Stop and start the voice system Feature Packages The Feature Packages provides administrative access to the optional feature packages currently installed. Administer the Adjunct/Switch Application Interface (ASAI) package, if installed, through the Feature Packages. Reports The Reports allows you to generate and customize reports for: • Call classification and data • System messages • System traffic • Custom Reports System Monitor This option monitors the system's voice channels and provides input on channel states (on-hook, dialing, etc); call states, and caller input. Users Log In, Log Out, And Priorities There are two user priorities in Remote Admin system: Administrator and Regular User. First time after installation, the system asks to enter the Administrator's name and password: There can be only one Administrator in the system. Next time, after system starts, you will see the prompt to login as Administrator or as Regular User: You can choose user name from the list. Only Administrator has the privilege to add new users. (See also: Administrator Functions and Configuration). Logging Out: To log out immediately, choose the command "Log Out" of File Menu. You can also set the idle time for automatic logging out, by choosing "Timeouts" item of Configuration menu: The default idle time before logging out is 20 minutes. Administrator Functions and Client Environment Configuration Administrator Functions Menu: The Administrator can add Regular Users, delete Regular Users, change Regular User's password, see User's commands history and run manual commands. To run manual command, choose the item "Run Command." To use other Administrator functions, choose the item "Users Management": System Configuration Menu: For user's convenience, there is the ability to change the maximal time before response received from remote machine ("Command timeout"), and the idle time before automatic logging out. You can also record all your actions into the log file, or record only the manual commands, depending on your setting: To prevent endless output of some commands, there is the ability to change maximal strings quantity in Message Window output per one command cycle: The default strings quantity is 80. Voice System Database Administration ORACLE database is used to store voice system call data. This part describes how to administer voice system database access IDs. Clicking on the Database item displays currently recognized Database Access ID tables in the information pane. The information shown for databases is the Database Access