Standards of Business Conduct The Promise of the Golden Arches

“The basis for our entire business is that we are ethical, truthful and dependable.”

9497_SBC_International_ENG-NZ.indd 1 6/14/11 1:46:10 PM “The basis for our entire business is that we are ethical, truthful and dependable. It takes time to build a reputation. We are not promoters. We are business people with a solid, permanent, constructive ethical programme that will be in style…years from now even more than it is today.” — Ray Kroc, 1958

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9497_SBC_International_ENG-NZ.indd 2-3 6/14/11 1:46:34 PM McDONALD’S VALUES 5 6/14/11 1:47:13 PM

We aspire to be our customers’ favourite place and way to eat. To achieve this mission, this mission, achieve To our actions as individuals and as a system must reflect our Values. McDONALD’S VALUES McDONALD’S We place the customer experience at the core of all we do experience at the core of We place the customer our appreciation by providing demonstrate the reason for our existence. We Our customers are welcoming environment, at a great food and superior service, in a clean, them with high-quality and every time. each value. Our goal is QSC&V and every customer, for each to our people We are committed believe nurture talent, We leaders and reward achievement. develop provide opportunity, We working and experiences, individuals with diverse backgrounds that a team of well-trained that fosters respect and together in an environment to our drives high levels of engagement, is essential continued success. We believe in the McDonald’s System business model, depicted by the McDonald’s suppliers, “three-legged stool” of owner/operators, and the and company employees, is our foundation, groups is key. balance of interests among the three We operate our business ethically Sound ethics is good business. At McDonald’s to we hold ourselves and conduct our business and integrity. high standards of fairness, honesty, are individually accountable and collectively responsible. We We give back to our communities help our customers build We take seriously the responsibilities that come with being a leader. We better communities, support RMHC, and leverage our size, scope and resources to help make the world a better place. We grow our business profitably we work to provide sustained As such, profitable is a publicly-traded company. McDonald’s requires a continuing focus on our customers and the health growth for our shareholders. This of our system. We strive continually to improve are a learning organisation customer, aims to anticipate and respond to changing that We employee and system needs through constant evolution and innovation. . provide Standards Standards of Business Conduct , we must continue to openly communicate by , we must continue to openly communicate Standards Dear Fellow McDonald’s Employee, Dear Fellow McDonald’s guided by has been a company more than 50 years McDonald’s For We place the customer experience at the core of all we do place the customer experience We people are committed to our We System believe in the McDonald’s We operate our business ethically We to our communities give back We grow our business profitably We strive continually to improve We Ü Ü Ü Ü Ü Ü Ü core values. Our founder, Ray Kroc, built this great company on the seven basic built this great company on the seven Ray Kroc, core values. Our founder, and decisions every day: actions to guide our behaviour, principles that continue Inherent in each value is our commitment to be ethical, truthful and dependable. value Inherent in each through our commitment is articulated This the environment of complex laws and regulations, In today’s James Skinner Chief Executive Officer direction for many of the complicated areas we face. direction for many of the complicated In addition to abiding by the even when doing so might be difficult. asking questions and raising issues, of us, around the world. Each name is trusted and respected McDonald’s The in all that is an ambassadorfrom the crew room to the boardroom, for McDonald’s right keeps the shine on the commitment to doing what’s we say and do. Your worldwide. Arches you. Thank 9497_SBC_International_ENG-NZ.indd 4-5 TABLE OF CONTENTS 7 6/14/11 1:47:21 PM

changes changes

as it deems appropriate with Standards of Business Conduct Standards Standards of Business Conduct Environmental ResponsibilityNutrition and Well-BeingSustainable Supply Chain 44 Shine on our Arches Keeping the Our Communities Our Communities 33 Community and Giving Back Activities 34 Political 35 Corporate Social Responsibility 35 35 Profitable Growth 37 and Antitrust Fair Competition Practices 38 Trade 39 and Securities Trading Inside Information 39 with the Public Communicating Enquiries 39 Government Continuous Improvement 41 Governance and Internal Controls Corporate Investigations 41 Internal Concerns 42 Reporting Team Extended 43 People/Your 43 the Extended Information Network Policies/Your 43 Suspected Violations Reporting of 35 Additional Resources Additional the nature of that relationship, nor does it create an employment Corporation and the employee. relationship between McDonald’s reserves the McDonald’s Subject to applicable national law, right to determine how the apply to any particular situation, and to amend or modify the Standards of Business Conduct out prior notice, consultation applicability to an or agreement. The amendments or modifications will depend on employee of such the circumstances amendment or modification and regarding such applicable national law. The relationship that exists between McDonald’s and each of and each between McDonald’s relationship that exists The in its employees is governed by national law in the jurisdiction the employee is employed. Subject to applicable national which nothing in the law, 32 36 40 43 Doing Business with Family Outside Employment and Gifts, Favours & BusinessOutside Entertainment Investments McDonald’s System Ethics Our Customers Our People

Introduction and Friends and Other Business Arrangements 20 Relationships Relationships Owner/Operator 21 21 Supplier of the System Acting in the Best Interest 22 24 25 Protecting Company Assets 26 26 Conflicts of Interest 26 27 28 28 Business Electronic Communications Usage 29 International Business Records and Communications 30 30 Anti-Bribery The Letter and Spirit of the Law 30 9 Applicability of Standards of 8 Applicability 9 Commitment 9 Employees Conduct The Standards of Business Management Line 10 9 Supervisory Accountability and Waivers Publication, Amendments Integrity Communication/ 10 Personal 10 Additional Responsibilities of Open Business 11 12 Information Confidential 14 13 Data Marketing Safety Product Quality and 14 Personal 15 Experience 16 Employment 17 17 Retaliation Protection Against 18 Workplace the Law Human Rights and 18 Safe Respect and Dignity 19 19 Inclusion and Diversity 19 Alcohol and Drugs TABLE OF CONTENTS TABLE Standards of Business Conduct 6 9497_SBC_International_ENG-NZ.indd 6-7 INTRODUCTION 9 6/14/11 1:47:32 PM

give us Standards . This shared . This , to develop their do not apply to will be posted and for executive officers would Standards Standards Standards AIVERS Standards of Business Conduct are a guide to the ethical and legal are a guide to the ethical apply to employees of McDonald’s apply to employees of McDonald’s are revised periodically, please check the website for please check are revised periodically, Standards of Business Conduct Standards of Business Conduct Standards of Business Conduct Standards of Business Conduct Photo: Milan, Italy guidance and direct us to resources to help us make the right decisions. us to resources to help us make the guidance and direct of the as members employees. However, our owner/operators, suppliers or their System, we expect them to be aware of the McDonald’s consistent with the spirit of the own policies and procedures that are complying with the and to fully support our employees in earn our reputationcommitment will help ensure that we that conducts as a company business with integrity. W AND AMENDMENTS PUBLICATION, the current version of The Amendments will website at www.mcdonalds.com. maintained on the McDonald’s In the extremely unlikely also be posted on the website, as required by applicable law. event that a waiver of the it must be approved by the Audit Committee be in the best interests of the Company, Because the of the Board disclosed promptly as required by law. of Directors, and Standards of Business Conduct the most recent version. THE STANDARDS OF BUSINESS OF CONDUCT STANDARDS THE These is not a complete This family. share as members of the McDonald’s responsibilities we It is not a summary of all every ethical issue that might arise. rulebook that addresses and it does business. It is not a contract, apply to McDonald’s laws and policies that the Rather, not replace good judgement. APPLICABILITY OF STANDARDS These worldwide. Non-employee members Corporation and its majority-owned subsidiaries Board of Directors must abide by the Code of Conduct for the of McDonald’s maintained is posted and Corporation, which on Board of Directors of McDonald’s The website at www.mcdonalds.com. the McDonald’s INTRODUCTION Standards of Business Conduct 8 9497_SBC_International_ENG-NZ.indd 8-9 INTRODUCTION 11 6/14/11 1:47:33 PM The McDonald’s Business Integrity Business McDonald’s The days a 7 Line is staffed hours a day, 24 outside firm days a year by an week, 365 calls. in handling sensitive experienced the United 800-261-9827 within Phone +1 States. the U.S. if outside charges Reverse Callers may report Interpreters are available. and no attempt will be made to anonymously, callers should know, identify them. Anonymous it is sometimes more difficult to that however, raised anonymously. follow up on issues Standards or of any applicable or of any applicable OPEN COMMUNICATION/ COMMUNICATION/ OPEN BUSINESS INTEGRITY LINE and we speak honestly At McDonald’s, raise listen for understanding.openly and We even if they are difficult. questions or issues, violation of the If you know of any of Business Conduct for reporting the you are responsible law, violation immediately. are a number of ways to raise issues. There law has been violated, If you believe that a Compliance Office or consult with the Global other For the Legal Department immediately. matters, you can talk to your direct supervisor contactor another member of management, or Human Resources or the Global Compliance can also call the McDonald’s Office. You Business Integrity Line, a toll-free telephone calls on line reserved specifically for employee ethics and compliance issues. LITY are subject CCOUNTABI PERSONAL A actions of our of the world, each the rest To we must do our and McDonald’s, represents reputation times to uphold the best at all of our of us success depends on each Our Company. responsibility for doing the accepting personal obligation to stop accept the right thing. We that could harm customers, or prevent actions reputation, and to the System or McDonald’s occur. actions as soon as they report any such the law or the Employees who violate Standards of Business Conduct to disciplinary action, up to and including termination of employment.

and Standards Standards IBILITIES Standards

Standards of , McDonald’s has , McDonald’s ESPONS to sustain an ethical work GEMENT COMMITMENT GEMENT ADDITIONAL R EMPLOYEES SUPERVISORY OF have supervisory employees who Those of trust authority over others are in positions they have special and influence. Therefore, responsibilities under the Business Conduct ethics complete all required compliance and training. In addition, they must communicate policies to employees and relevant McDonald’s assist them in understanding policies. such Supervisors must maintain open and honest two-way communication with employees. means encouraging employees to ask This questions, make suggestions and report must follow supervisors wrongdoing. Finally, up on allegations of wrongdoing that are brought to their attention and take appropriate corrective or disciplinary action. environment and to lead by example. They report to must ensure that the employees who them understand and follow the of Business Conduct established the Global Compliance Office. the office is responsible for overseeing This compliance with these Company’s MANA committed to management is McDonald’s high standardsliving up to behaviour. of ethical Board of Directors oversees McDonald’s The and commitment to ethics the Company’s help standards.compliance with legal To up to our our employees live and other McDonald’s policies. and other McDonald’s Standards of Business Conduct

10 9497_SBC_International_ENG-NZ.indd 10-11 OUR CUSTOMERS 13 6/14/11 1:47:43 PM ALITY AND SAFETY fellow employees.” fellow Walking the Talk PRODUCT QU PRODUCT Clean restaurants. Great tasting safe and Happy Meal food. Child-friendly fundamental and to McDonald’s, have long been hallmarks of toys. These our brand promise. to our that the foods and beverages we serve is committed to ensuring McDonald’s test and track customers are safe. working with our suppliers who monitor, means This to ensure the safety we have a comprehensive programme ingredients. In addition, of items. Our safetyall toys and promotional quality standards and beverages, for food, all applicable government requirements. toys and promotional items meet or exceed consumers and ensure the safety support additional measures to help protect We of our responsibility as a good corporate view this as part of local food supplies. We to the continuing growth and profitabilitycitizen, and we know it is also essential of our business. follow all applicable safety employee to It is the responsibility of every McDonald’s Notify your manager if you become aware of a and hygiene policies and procedures. problem relating to the safety of our products. every single day and —McDONALD’S EMPLOYEE “We are representing “We the McDonald’s brand with every word, every message that we give to our customers—and to our OUR CUSTOMERS OUR WE PLACE THE CUSTOMER WE PLACE THE CUSTOMER EXPERIENCE AT THE CORE OF ALL WE DO Standards of Business Conduct 12 9497_SBC_International_ENG-NZ.indd 12-13 OUR CUSTOMERS 15 6/14/11 1:47:44 PM McDonald’s. about confidential or trade secret or trade secret confidential in the information with those a need to know, Company who have of information and limits distribution group. to the smallest possible drawer information in a locked lunch. when she goes to personnel files, he always keeps them cabinet. in a locked confidentiality agreement from prospective vendors before providing them with information potentially only discusses Miguel puts confidential Carol always job involves employees’ Since Joe’s Rita always obtains a signed Proper Protection of Protection Proper Information: Confidential Ü Ü Ü Ü AccessMCD McDonald’s Golden Arches Code: Policies & Standards Available on McDonald’s Intranet on McDonald’s Available PERSONAL DATA of our value the privacy respect and We and franchisees, customers and employees, maintain their when handling confidentiality must means that you This personal information. customer and franchisee treat all employee, personal data with care and respect, while access and guarding against inappropriate any such must never use disclosure. You datapersonal benefit or in any other for inappropriate way. What is confidential is confidential What I just returned from a Confidential information is all Confidential information not information has No. This Question: Question: information? Answer: that might be non-public information or harmful to the of use to competitors if disclosed. owner of the information Examples would include information or operations that on business plans are not known to the general public or competitors. Question: regional meeting where I learned about McDonald’s exciting new product plans and excellent financial results that will be announced soon. I am very proud of McDonald’s success and am eager to share the or answer news. Can I tell my family, questions if a reporter contacts me? Answer: been released to the public and is confidential. Unauthorised disclosure could have serious consequences. could be example,For McDonald’s placed at a competitive disadvantage Never or exposed to legal liability. disclose confidential Company information to reporters or anyone outside McDonald’s. marketing, as well as our legal and trademark as well as our legal marketing, standards.policies and contains

McDonald’s Golden Our brand promise begins even before our customers enter our restaurants, with advertising and marketing that is truthful, most tastefulof the world’s and worthy of one well-known retail brands. Code:Arches Policies & Standards information on our commitment to how and what we communicate in our advertising and MARKETING CONFIDENTIAL INFORMATION Do not is a valuable asset. Information to anyone information disclose confidential not discuss it and do outside McDonald’s, not have employees who do with McDonald’s know the information. a business need to may include, for Confidential information example, unpublished sales and financial Company changes, information, major formulas and methods, product or operating estatemarketing and real plans, research results, employee data, and information about and relationships with suppliers, franchisees as confidential any information others. Treat if it could be helpful to competitors, breach or the privacy of employees, franchisees customers, or be harmful to the McDonald’s System if publicly disclosed. precautions against accidentally Take disclosing confidential information. For never discuss example, mark it appropriately, it in public places and keep your laptop, mobile phone and/or any other electronic access device secured or use passwords to other your laptop, mobile phone and/or any electronic device. Never send confidential have information through e-mail unless you taken precautions to ensure it is safe. Standards of Business Conduct

14 9497_SBC_International_ENG-NZ.indd 14-15 OUR PEOPLE 17 6/14/11 1:47:59 PM EMPLOYMENT EXPERIENCE EMPLOYMENT nurture talent, leaders and reward achievement. develop provide opportunity, We and experiences, individuals with diverse backgrounds believe that a team of We and drives high levels of an environment that fosters respect working together in to our continuing business success. engagement, is essential PROTECTION AGAINST RETALIATION retaliation strictly prohibit retaliation. protects employees against We McDonald’s raise a concern or cooperate in an against employees who report misconduct, have acted in good faith and with a investigation, provided that the employees provided is true. Anyone who retaliatesreasonable belief that the information will be including termination of employment. If you subject to disciplinary action, up to and of retaliation,believe that you have been the subject contact Human Resources or the Global Compliance Office. OUR PEOPLE OUR WE ARE COMMITTED WE ARE COMMITTED TO OUR PEOPLE Standards of Business Conduct 16 9497_SBC_International_ENG-NZ.indd 16-17 OUR PEOPLE 19 6/14/11 1:48:00 PM Several of my co-workers No. Respect for people is a Question: often tell distasteful jokes, but I am not comfortable telling them these jokes are offensive to me. Does McDonald’s this? allow Answer: value. Since long-standing McDonald’s you are not comfortable talking to your colleagues about the need for this inappropriate behaviour to stop, raise your concerns with your supervisor or Human Resources. If you wish to call the Business report anonymously, Integrity Line at +1 800-261-9827. ALCOHOL AND DRUGS AND ALCOHOL illegal or use alcohol or may not possess You engaged workplace, or while drugs in the not work may You activity. in any job-related of alcohol, illegal drugs under the influence or any substance that could prevent you from safelyperforming your job and effectively. or alcohol may not distribute any drugs You or consume may not possess at work. You premises except at alcohol on Company where social events McDonald’s-sponsored alcohol is authorised. SAFE WORKPLACE are committed to providing a safe We and healthy working environment for our require all employees to abide employees. We by safety and to take rules and practices the necessary themselves precautions to protect everyone’s and their fellow employees. For employees must immediately report safety, accidents and unsafe or conditions practices to their immediate supervisors. INCLUSION AND DIVERSITY AND INCLUSION diversity and is committed to McDonald’s respect We for everyone. equal opportunities of attributes and perspectives the unique we rely on these diverse every employee, and us build and improve our perspectives to help and business relationships with customers diversity of our embrace the partners. We customers and employees, franchisees, and work hard to make sure business partners, feels welcome. everyone at McDonald’s and provides equal treatment McDonald’s regard equal employment opportunity without age, gender, religion, colour, to race, ethnicity, physical or mental national origin or ancestry, sexual orientation,disability, military status This or any other basis protected by law. policy applies to our employees, applicants, vendors independent contractors, franchisees, and suppliers. It also applies to all aspects dealings with customers of McDonald’s and to our employment decisions, including recruitment, hiring, placement, development, benefits, promotion, training, scheduling, compensation and termination. Guidelines AccessMCD McDonald’s Human Resource Operating Available on McDonald’s Intranet on McDonald’s Available RESPECT AND DIGNITY AND RESPECT the world throughout of our employees Each fairness, respect to be treated with deserves opportunity for provide equal We and dignity. employees and applicants. to employees have the right McDonald’s is free from harassment, work in a place that sexual or otherwise, intimidation or abuse, physical violence. We or acts or threats of or physical conduct do not tolerate verbal person, unreasonably that demeans another work performance interferes with another’s or or creates an intimidating, abusive, hostile offensive work environment. harassment purposes of this policy, For includes slurs, offensive remarks, jokes, visual, electronic communications, and other verbal or physical conduct that could create an intimidating, hostile or offensive work environment. In addition to the above, “sexual harassment” requests includes unwelcome sexual advances, of a for sexual favours and other conduct sexual nature. these topics, see: more information on For

Jerry and his supervisor, his supervisor, Jerry and Yes. Jerry should report Yes. Question: Question: together on businessDavid, travel they travel, time Each quite frequently. small personal items to David charges his Company American Express card of David’s charges. and Jerry is aware Jerry would like to let someone that David is improperly using know his Company credit card, but he is affect his job. Is itafraid that this will to reportJerry’s responsibility David’s questionable charges? Answer: activities without fear charging David’s of retaliation. He has several options. charging He can report David’s supervisor, activities directly to David’s contact the Global Compliance Office, or if he prefers to report anonymously, he can contact the Business Integrity Line at +1 800-261-9827. We support fundamental human rights for We will not employ underage all people. We prohibit or forced labourers. We children respect physical punishment or abuse. We the right of employees to associate or not to associate with any group, as permitted by and in accordance with applicable laws and comply with employment laws regulations. We in every market where we operate. HUMAN RIGHTS AND THELAW Standards of Business Conduct

18 9497_SBC_International_ENG-NZ.indd 18-19 McDONALD’S SYSTEM 21 6/14/11 1:48:12 PM IONSHIPS DONALD’S BEST INTEREST C do not apply to McDonald’s owner/operators or their employees, owner/operators or their employees, do not apply to McDonald’s Standards Photo: London, United Kingdom who are independent business men and women. However, we expect our we expect women. However, who are independent business men and owner/operators to maintain high standards of integrity and to abide by all laws regarding human rights, applicable laws and regulations, including workplace safety and worker compensation and treatment. ACTING IN M IN ACTING never for personal gain benefit of McDonald’s, act for the long-term We friends. or to favour family or RELAT OWNER/OPERATOR their potential in a by helping owner/operators achieve built our great System We did this by treating them with We with McDonald’s. positive business relationship our and difficult ones. Treating through good times honesty, respect, fairness and a key to our success, and is the responsibility owner/operators right continues to be of all employees. These McDONALD’S SYSTEM SYSTEM McDONALD’S WE BELIEVE IN THE WE BELIEVE IN THE McDONALD’S SYSTEM Standards of Business Conduct 20 9497_SBC_International_ENG-NZ.indd 20-21 McDONALD’S SYSTEM 23 6/14/11 1:48:20 PM ? and support . In addition, Standards McDonald’s Do McDonald’s suppliers for Suppliers No. However, suppliers No. However, AccessMCD and Code of Conduct Standards www.mcdonalds.com Available on McDonald’s Intranet on McDonald’s Available Question: Question: complete the and owner/operators annual certification of compliance with the Standards of Business Conduct Answer: are expected and owner/operators as those to uphold similar principles outlined in the employees in complying McDonald’s with the to operate their they are expected businesses ethically and abide by all applicable laws and regulations.

Standards of Code of Conduct do not apply to our do not apply to our for Suppliers. does McDonald’s As a global company, business with suppliers from many countries of diverse cultural, social and is economic circumstances. McDonald’s committed to fair employment practices and strives to provide a safe, healthy and productive work environment for its employees. who In turn, we strive to work with suppliers means our suppliers are share our values. This expected to share our support of fundamental rights for all people: to treat their employees with fairness, respect and dignity and to follow practices that promote health and safety. regularly review and update our sourcing We and sustainability ensure it activity to strive consistently meets our standards. We to work with suppliers that are committed to our universal business in a principles of doing responsible and ethical manner. suppliers, we expect our suppliers to adhere suppliers, we expect to applicable legal requirements in their with business relationships, including those and their employees, their local communities In addition, all of our suppliers McDonald’s. are required to affirm our Business Conduct SUPPLIER RELATIONSHIPS to the first McDonald’s, As a supplier the importance knew Ray Kroc of building still We with suppliers. strong relationships fairly respectfully, treat our suppliers do. We and expect our suppliers to and honestly, treat us in the same way. bases its relationships with McDonald’s efficient and fair suppliers on lawful, these practices. Although Standards of Business Conduct

22 9497_SBC_International_ENG-NZ.indd 22-23 ETHICS 25 6/14/11 1:48:32 PM action that involves theft, fraud, embezzlement, extortion or misappropriation of property. security or integrity of Company information or software. security or integrity of Company information our policy regarding confidentiality. that are inappropriate, illegal or may violate specifically authorised by the officer in charge. information or property, position for personal gain. Never take part in any or networks in a way that could compromise the Never use Company computers or networks to access, receive or transmit materials Never use Company computers property unless donate, sell or dispose of any Company Do not loan, borrow, Never use Company Ü PROTECTING COMPANY ASSETS employees must safeguard our most Company assets, including All McDonald’s our brand is to prevent the brand. One of the ways we protect valuable asset: our trademarks or other intellectual property. name, McDonald’s improper use of the and must use and protection of Company assets, are responsible for proper You good judgement and business purposes. Exercise use them only for legitimate abuse any privileges that use of Company assets, and do not responsibility in your assets, Company assets include financial position at McDonald’s. you receive in your computers, networks, software, telephone and vehicles, office supplies, equipment, internet services, voice mail and e-mail. Ü Ü Ü Ü ETHICS WE OPERATE OUR WE OPERATE OUR BUSINESS ETHICALLY Standards of Business Conduct 24 9497_SBC_International_ENG-NZ.indd 24-25 ETHICS 27 6/14/11 1:48:34 PM One of my vendors asked One of my In my country, refusing refusing In my country, Maybe. If your supervisor Maybe. If your supervisor If it is customary to exchange If it is customary to exchange Question: Question: that they at a conference me to speak to pay all and has offered are sponsoring this offer? Can I accept of my expenses. Answer: agree to speak at approves, you can McDonald’s the conference. However, allow vendors to pay generally does not for employees. travel and hotel costs Discuss the invitation with your situation depends supervisor since this and circumstances.on the specific facts Question: be a gift from a business associate can should I do considered an insult. What if I am offered an expensive gift and that I will cause offence if I don’t know accept it? Answer: gifts in the local culture and you believe business that you will harm McDonald’s relationships if you do not accept a gift, you may accept the gift on behalf of the must then disclose the You Company. gift to your supervisor to determine appropriate disposition, or you may contact the Global Compliance Office for guidance. Is cash or a cash equivalent; Is excessive in value; Could be construed as a bribe or payoff; or any laws or regulations. Violates Is inconsistent with customary business practices;

Ü Ü Ü Ü We will not pay bribes or provide anything of bribes or provide will not pay We to influence may influence or appear value that We another. or actions of the judgement or kickbacks or accept bribes, will not seek exercise good We any improper payments. in providing judgement and moderation respect business gifts or entertainment. We organisationsthe policies of other with whom we do business. purpose of business gifts and The entertainment in a commercial setting is to create goodwill and sound working relationships. Company employees, following applies to The immediate family members of Company working employees, and agents or third parties on behalf of the Company: give or accept any gift, Do not offer, entertainment or other personal benefit if it: Ü Gifts, Favours & Business Entertainment & Business Favours Gifts, If you are not certain whether any gift, about proposed gift or other personal benefit is appropriate, you must consult your supervisor before taking any action. My brother owns a owns My brother I have developed a Yes, it probably would. Even Yes, Maybe. Always notify Maybe. Always notify Question: Question: that he believes can company and less supply higher-quality supplies to McDonald’sexpensive Can we than the current vendor. use his company? Answer: or the individual your supervisor, purchasing responsible for making relationship decisions, of any close of our vendors as you have with any well as disclosing the potential conflict of interest to the Global Compliance will be reviewed situation Office. Each on a case-by-case basis. Question: friendship with a supplier and am considering entering into a partnership with him in a business venture unrelated to McDonald’s. this violate CompanyWould policy? Answer: if you are able to keep your personal and financial dealings from affecting your judgement on behalf of the others may perceive that Company, you are biased. Before taking any action, you must discuss your plans with both your supervisor and the Global Compliance Office.

All of us have a primary duty to advance interests. Outside employment McDonald’s or other business arrangements must not interfere with this obligation. As a McDonald’s employee, you may not accept or receive compensation or business from any supplier entity with whom you are conducting business on behalf of McDonald’s. Outside Employment and Other Business Arrangements A conflict of interest may arise when you have A conflict of interest may arise when any business dealings with family members must disclose or close personal friends. You any potential conflict of interest to both your supervisor and the Global Compliance Office. Also, be very cautious about sharing work information with relatives or friends who in for competitors, or have business interests samecompetitors. The holds true if you have family or friends who work for McDonald’s or suppliers, vendors, service providers owner/operators, or have business interests companies. in such Doing Business with Family and Friends CONFLICTS OF INTEREST OF CONFLICTS in which avoid any situation of us must Each might cause or financial interests our personal avoid even must to be divided. We our loyalties a conflict of interest that the appearance of to doubt our fairness or might cause others for disclosing any are responsible You integrity. conflict of interest situation actual or potential Office, and abiding to the Global Compliance on you to control by any conditions placed conditions Such or eliminate the conflict. may include, for example, removing you from or decision-making on behalf of McDonald’s that having you dispose of the outside interest creates the conflict. Standards of Business Conduct

26 9497_SBC_International_ENG-NZ.indd 26-27 ETHICS 29 6/14/11 1:48:35 PM . AccessMCD Management Policy McDonald’s Records Available on McDonald’s Intranet on McDonald’s Available Almost all business records, including e-mail e-mail including records, all business Almost become subject to records, may and computer of litigation or in the course public disclosure governmental are also Records investigations. often obtained the media. outside parties or by truthful concise, you should be clear, Therefore, recording any information. and accurate when exaggeration,Avoid colourful language, and derogatory guesswork, legal conclusions, characterisations their motives. of people and in accordance with Handle all documents McDonald’s Records Management Policy Contact the Legal Department if you have any doubt about whether to save or destroy a document. IONS I have my own business and own I have my No. Using Company equipment No. Using Company Question: Question: internet. the my business over do a lot of using my McDonald’sI have been search to send e-mail and computer business on my own the internet for my break and after work.lunch this okay? Is Answer: to pursue or and/or internet service business is conduct non-McDonald’s not acceptable. expense reports; or assets; liabilities, funds or “off the book” assets; that should be expensed; or disguises the true nature of any transaction. on Make false entries or alter receipts sheets; Enter false information on time Alter or falsify quality or safety results; Understate or overstate known liabilities Maintain undisclosed or unrecorded Improperly record or fail to record items Make any entry that intentionally hides or Ü Ü Ü Ü Ü Ü Ü BUSINESS RECORDS COMMUNICAT AND to Shareholders count on McDonald’s provide honest and accurate information and to make responsible business decisions books, based on reliable records. All financial reflect records and accounts must accurately transactions must also and events. They conform both to generally accepted accounting system of internal principles and McDonald’s ensure the accuracy of all controls. To records, you must never: McDonald’s , which is available , which McDonald’s Electronic IONS USAGE IONS AccessMCD McDonald’s Electronic Communications Policy Available on McDonald’s Intranet on McDonald’s Available ELECTRONIC ELECTRONIC COMMUNICAT Everything related to McDonald’s e-mail and related to McDonald’s Everything systems, communications other electronic and information including all communications savedcreated, received, or sent on McDonald’s of the Company. systems, is the property and received through Employee e-mail sent including e-mail and Company computers, activity using third-party internet internet search and subject to search service providers, is without notice, regardless monitoring, with or systems are of whether the Company’s the accessed in or out of the office, or whether communications pass through the Company’s Company will periodically and The server. randomly perform monitoring of individual employee usage. these reasons, employees For material have no personal right to privacy in any created, received, saved or sent using the e-mail or computer systems, Company’s service including through third-party internet providers, nor an expectation of privacy in In addition to complying communications. such must with these requirements, all employees read and comply with Communications Policy on AccessMCD.

booklet for more information.) Finally, do not make a personal investment Finally, or in an entity if the investment may affect appear to affect your judgement on business decisions relating to that enterprise. Be arise in mindful of potential conflicts that may investments in private and public companies, and be sensitive to any insider trading issues that may be associated with investments in public companies. (See “Inside Information on page 39 of this and Securities Trading” Standards Outside Investments Outside may not own a substantialEmployees or McDonald’s, any competitor of interest in doing entity that is currently any business with or seeking to do business business, applies to both direct rule This McDonald’s. “Substantialand indirect ownership. interest” greater than 5% of the is an ownership interest total worth of the employee and immediate net greater than 1% of the family members, or outstandingin equity securities for investments exception may be an There a public company. funds or managed for investments in mutual do not choose employees accounts in which the investment. Do not take personal advantage of business or investment opportunities that are discovered through the use of Company property, includes directly information or position. This or indirectly buying, leasing or otherwise acquiring rights to any property or materials might also be interested in if McDonald’s pursuing the opportunity. Standards of Business Conduct

28 9497_SBC_International_ENG-NZ.indd 28-29 ETHICS 31 6/14/11 1:48:54 PM Photo: Munich, Germany Intranet AccessMCD Available on McDonald’s on McDonald’s Available BRIBERY Global Anti-Corruption Policy ANTI- U.S. three decades, the more than For has Practices Act (“FCPA”) Corrupt Foreign operations business McDonald’s applied to that makes is a U.S. law FCPA The globally. offer to pay anything of it a crime to pay or to any non-U.S. value, directly or indirectly, of state-ownedofficial, including employees candidates or anyone companies, political a public organisation.acting on behalf of also requires that all publicly-traded FCPA The companies maintain a system of internal controls and books and records that accurately reflect every transaction. All employees, agents, consultants, representatives and joint venture partners or its controlled acting on behalf of McDonald’s subsidiaries must fully comply with the do not tolerate We provisions of the FCPA. of violations. Compliance is a condition employment or association with our Company. is not a simple task. Interpreting the FCPA situations fall into the are times when There If you have any “grey areas” of the FCPA. or a request questions regarding the FCPA for payment, contact the Global Compliance Office or the Legal Department. see: more information on Anti-Bribery, For

organisations and that support terrorists; used for money laundering. any way with unsanctioned boycotts; dealings that could aid terrorists or Prohibit Require that transactions are not being cooperate in Ensure that companies do not Restrict trade with certain countries; Ü Ü Ü Ü INTERNATIONAL BUSINESS complies with all applicable laws McDonald’s and regulations wherever we do business. Almost every country in the world prohibits of making payments or offers of anything parties value to government officials, political or candidates in order to obtain or retain must never pay commissions business. We or fees to dealers, distributors, agents, finders or consultants that are used as a bribe or kickback. many U.S. laws As a U.S.-based company, outside apply to our business both inside and the U.S. Among these are laws that: Our first and most fundamentalOur first and in obligation is to obey where we do business every place both applies This of the law. the letter and spirit parties employees and to third to McDonald’s If you have our Company. acting on behalf of you legality of any matter, a concern about the consulting with the Legal are responsible for any potentially illegal acts Department before have taken place. THE LETTER AND SPIRITOF THE LAW Standards of Business Conduct

30 9497_SBC_International_ENG-NZ.indd 30-31 OUR COMMUNITIES 33 6/14/11 1:49:14 PM ITY AND GIVING BACK COMMUN local communities. We to our of giving back has a long, proud tradition McDonald’s strengths. As leaders in thing to do, and that it is one of our great know it is the right our neighbourhoods, people and we have a positive influence on social responsibility, the environment. millions of dollars and employees and owner/operators donate Our Company, charitablecountless hours to organisations particularly those that around the world, the occasion when disasters also rise to strike, We of children. address the needs and disasterworking with owner/operators, suppliers relief organisations to assist victims and relief workers. Ronald McDonald House Charities (“RMHC”) and its local Chapters have a special restaurants raise millions of dollars year McDonald’s Each place in our philanthropy. helps defray RMHC’s general and causes. McDonald’s for RMHC and other children’s administrative costs and certainincur to raise funds other costs it would otherwise and deliver programme services. OUR COMMUNITIES OUR WE GIVE BACK TO WE GIVE BACK TO OUR COMMUNITIES Standards of Business Conduct 32 9497_SBC_International_ENG-NZ.indd 32-33 OUR COMMUNITIES 35 6/14/11 1:49:16 PM Report AccessMCD and www.mcdonalds.com McDonald’s Worldwide Corporate Responsibility Available on McDonald’s Intranet on McDonald’s Available Nutrition and Well-Being and Well-Being Nutrition our to supporting are committed We range offer a well-being. We customers’ to meet our customers’ of menu choices provide preferences. We diverse needs and nutritional values of our information on the customers can choose offerings so that our dietaryitems that meet their needs and those of their families. Sustainable Supply Chain that profitably envision a supply chain We safe products without yields high-quality, supply interruption while leveraging our leadership position to create a net benefit by improving the ethical, environmental and economic outcomes. IBILITY CORPORATE SOCIAL SOCIAL CORPORATE RESPONS take that seriously the responsibilities We leverage our We being a leader. come with to help make size, scope and resources publish our place. We the world a better CorporateWorldwide Report Responsibility on the impacts of our to provide information our most recent initiatives business, as well as environment, nutrition in areas including the and sustainability. Environmental Responsibility is committed to environmental McDonald’s and everyone in the System has responsibility, a role to play in living up to that commitment. focus our efforts on areas where we We can have significant impact on critical environmental issues, including climate conservation natural resource change, and waste management. continuously listen, learn and invest in We innovations that can improve our environmental partner with other organisations footprint. We to raise environmental awareness. We work with our key suppliers to promote environmentally responsible practices in their operations. While attending a attending While McDonald’s will not cover McDonald’s Question: Question: Angeles, function in Los business opportunityI had the to attend a $200-a-plate in support dinner a of the nextpolitician running in election. of the dinner on I included the cost my expense report, but my supervisor the expense. Since will not approve McDonald’s meals the cost of covers travelling on business, for employees why won’t my supervisor this approve dinner charge? Answer: this expense because it was not pre-approved by the head of must Government Relations. You cover the dinner expense from your own funds. Otherwise, it could appear that you were donating to the candidate in your capacity as employee and that a McDonald’s was supporting McDonald’s this candidate.

POLITICAL ACTIVITIES by the contribution made Any political in advance by must be approved Company Relations Government of McDonald’s the head must support a Department. Any contribution or ballot initiative that the political candidate Relations determines head of Government long-term interests of is beneficial to the contributions must Political McDonald’s. laws and regulations comply with applicable is the contribution which in the jurisdiction in FCPA. made, including the to Any request for political contributions a single candidate, political party or ballot U.S. initiative that will aggregate to more than the $100,000 in a calendar year requires area of the world approval of the McDonald’s president of the market where the contribution will be made. Employees may participate in personal political activity and are free to support political candidates and issues of their any involvement in such However, choosing. at activity must be on your own time and must make it clear your own expense. You own that your views and actions are your do Finally, and not those of McDonald’s. for not use Company assets or resources any political activities without prior approval Government from the head of McDonald’s Relations Department. Standards of Business Conduct

34 9497_SBC_International_ENG-NZ.indd 34-35 PROFITABLE GROWTH 37 6/14/11 1:49:30 PM that fixes, controls or affects prices, products, terms of sale,or affects prices, products, terms of that fixes, controls costs, profits or profit market share, or distribution practices. margins, markets or whom they would otherwise transactto boycott suppliers or persons with business, or to bid or not to bid on business generally. or understanding any formal or informal agreement Entering into with competitors Agreements or understandings customers or products, with competitors to allocate FAIR COMPETITIONFAIR AND ANTITRUST or around the world have fair competition we operate in which Most of the countries to safeguardantitrust laws in place of consumers to the best products at the rights other and complies with these laws. Among supports the best prices. McDonald’s generally prohibit: things, these laws Ü Ü Competition laws also govern our relationships with suppliers and owner/operators. Competition laws also govern our relationships or local advertising cooperatives should Employees who work with supplier councils antitrust issues. If you have a question about consult the Legal Department about decision or action that has potential antitrust these issues or any other discussion, before takingimplications, consult the Legal Department any action. Photo: Beijing, China PROFITABLE GROWTH PROFITABLE WE GROW OUR WE GROW OUR BUSINESS PROFITABLY Standards of Business Conduct 36 9497_SBC_International_ENG-NZ.indd 36-37 TRADE PRACTICES INSIDE INFORMATION AND COMMUNICATING WITH Information about competitors and suppliers Question: In the course of doing my SECURITIES TRADING THE PUBLIC is a valuable asset. We respect the rights of job at McDonald’s, I learned that one Information that has not been made available to When McDonald’s provides information to competitors and suppliers, and we will act of our suppliers is about to announce the public and that a reasonable person would the news media, securities analysts and fairly towards them in the marketplace. We a breakthrough that should greatly consider important in making an investment stockholders, we have an obligation to strive for competitive advantages through increase the value of its stock. May decision is commonly called inside information. accurately and completely communicate the

superior research, marketing, execution, quality I purchase shares of stock in the Inside information also includes information facts. To ensure accuracy and completeness, PROFITABLE GROWTH and service — never through unethical or supplier now before the news that relates to other public companies’ stock. employees receiving enquiries regarding questionable business practices. We do not is public? Examples of inside information would be McDonald’s activities, results, plans or its engage in unfair or illegal trade practices. Answer: No, for two reasons. First, significant upward or downward revisions to position on public issues must refer the The following rules apply when McDonald’s this would be a conflict of interest. earnings forecasts, significant restructurings, request to the Communications Department, or anyone working on our behalf gathers or You are not allowed to use information management changes and important product or the department for your area that deals uses information concerning competitors acquired solely as a result of your or litigation developments. with public issues. This applies to all public or suppliers: relationship with McDonald’s for It is illegal to buy or sell securities of any statements, including those made on internet personal benefit. Second, using this bulletin boards and chat rooms. If you answer Ü Respect the proprietary rights of company, including McDonald’s, based on information could be insider trading, a question from a public source with consent others, including patents, copyrights inside information. It is also illegal to inform which is illegal. You may not buy from the Communications Department, be sure and trademarks; others about inside information, or to make or sell shares based on non-public stock buying or selling recommendations to to stay within your level of knowledge and get Ü Do not accept, disclose or use information information you receive about others based on such information. help if you are unsure of the correct answer. that was disclosed to you in breach of a McDonald’s or other companies in confidentiality agreement; the course of your employment GOVERNMENT ENQUIRIES Ü Do not disclose or use information that at McDonald’s. McDonald’s cooperates with government could be proprietary or confidential without agencies and authorities. Forward all requests consulting the Legal Department; for information (other than routine requests) to

Ü Do not use unethical or illegal methods to the Legal Department immediately to ensure gather information about other companies; that we respond appropriately. All information provided must be truthful and accurate. Never Ü Do not steal trade secret information, mislead any investigator, and never alter or or persuade past or present employees destroy documents or records subject to of other companies to disclose trade an investigation. secrets; and

Ü Do not take any action that could create an appearance of an improper agreement with competitors.

38 Standards of Business Conduct 39

9497_SBC_International_ENG-NZ.indd 38-39 6/14/11 1:49:32 PM CONTINUOUS IMPROVEMENT 41 6/14/11 1:49:39 PM IONS information in the course of the investigation, you may be subject to disciplinary action, up to and including termination of employment. or outside of McDonald’s, without the express consent of those authorised to without the express consent or outside of McDonald’s, conduct the investigation; relevant information in a complete and to and truthful manner, cooperate fully with the authorised investigation team throughout the course of the investigation; and If you interfere with or provide false investigation with any person, either inside may not discuss anything about the You are required to disclose any You Ü CORPORATE GOVERNANCE AND INTERNAL CONTROLS independent Board corporate governance begins with an believe that effective of We behalf of shareholders. We performance on monitors the Company’s Directors which protect designed to of internal controls and reporting mechanisms also have a system management and the Board of the Company and to provide the assets and operations Audit Committee and its Board’s and timely information. The with accurate, honest with the preparation independent oversight in connection outside auditor provide internal control systems. financial statements and the Company’s of the Company’s the letter and spirit of our system of internal Employees are required to live up to audit or investigation. controls, and to cooperate fully with any INTERNAL INVESTIGAT If you become aware of takes allegations of misconduct very seriously. McDonald’s asked to provide information or to assist with an an internal investigation, or if you are apply: internal investigation, the following rules Ü Ü CONTINUOUS IMPROVEMENT CONTINUOUS WE STRIVE CONTINUALLY WE STRIVE CONTINUALLY TO IMPROVE Standards of Business Conduct 40 9497_SBC_International_ENG-NZ.indd 40-41 ADDITIONAL RESOURCES 43 6/14/11 1:49:46 PM

from Human Standards +1 630-623-3522 +1 630-623-7125 [email protected] BUSINESS INTEGRITY LINE Reporting Suspected Violations of the GLOBAL COMPLIANCE OFFICE Box 4567 P.O. Oak Brook, IL 60522-4567 USA Phone: Fax: or or +1 800-261-9827 Line is staffed Business Integrity The by a live operator from an outside 7 days 24 hours a day, company, Calls are a week, 365 days a year. free, confidential and may be made Interpreters are anonymously. always available. You can obtain copies of McDonald’s can obtain of McDonald’s copies You Standards of Business Conduct Department for your Resources or the Legal Compliance Office. area or from the Global TEAM 1 800-261-9827 Code of Conduct for Suppliers Policy Communications Electronic & Standards Code: Policies Golden Arches Guidelines Human Resource Operating Global Anti-Corruption Policy Policy Management Records Report Corporate Responsibility Worldwide Your supervisor Your of management Another member officer-in-charge Your Resources Human Department Legal Audit Internal Business Integrity Line + Employee Assistance Programmes (EAP) Ü Ü Ü Ü Ü Ü Ü ADDITIONAL RESOURCES ADDITIONAL of us must personally standEach when acting together in for these values, but still, we are stronger good place to start. resources are a them. Get support if you need it. These our goal of upholding EXTENDED PEOPLE/YOUR Ü Ü Ü Ü Ü Ü Ü Ü EXTENDED POLICIES/YOUR INFORMATION NETWORK through Copies of these policies are available or AccessMCD:www.mcdonalds.com There may be additional policies that serve There as resources. Employees are expected to be aware of and comply with additional policies that govern their job. Office Employee calls (may choose to (may choose remain anonymous) Information forwarded to Global Compliance Business Integrity Line Line Business Integrity Gloria Santona Corporate Executive Vice President, General Counsel and Secretary OR OR guidance or Office directly: Office provides Issue is resolved e-mail, fax or mail investigates issue Employee contacts Global Compliance Global Compliance Global Compliance face-to-face, phone, face-to-face, phone, question or concern question REPORTING CONCERNSREPORTING Employee makes informed decision Employee has ethics or compliance has ethics or compliance Employee

Haydee Olinger President Corporate Vice Chief Compliance Officer other manager direct supervisor or direct supervisor or Employee speaks with Employee speaks with Standards of Business Conduct

42 9497_SBC_International_ENG-NZ.indd 42-43 KEEPING THE SHINE ON SUPPLEMENT TO THE STANDARDS OF 2. Cash and Third Party Country Payments OUR ARCHES Stop and Reflect BUSINESS CONDUCT RELATING TO THE or Gifts. To avoid even the appearance of U.S. FOREIGN CORRUPT PRACTICES ACT impropriety, no payments to any third party No policy, booklet, committee or compliance McDonald’s expects its employees to comply shall be made in cash other than documented office can guarantee good, ethical behaviour. Ü Is it legal? Is it right? with applicable local laws and to maintain high cash disbursements. No corporate cheque Only each one of us can. It is up to every Ü Will customers, co-workers, friends ethical standards at all times. The Standards shall be written to “cash”, “bearer” or third party person who is a part of McDonald’s to keep and family approve? of Business Conduct apply to McDonald’s designees of the party entitled to payment. No our good name shining by doing the right Ü Will I feel good about my employees in the United States and in all other payments shall be made outside the recipient’s things the right way. decision tomorrow? country of residence without prior written If the answer to all these questions is countries of the world in which McDonald’s approval of the General Counsel of McDonald’s “yes” — then you are on the right track. operates. This supplement emphasises and clarifies aspects of the Standards relating to the Corporation. In addition, no entertainment or gifts United States Foreign Corrupt Practices Act may be offered, or travel expenses paid, to any Frequently Asked Questions about the Global Compliance Office: (“FCPA”), a U.S. anti-bribery law that applies government official without prior written approval of your Legal Department or Area of the World Question: What are my options for reporting contacts. If you choose to report anonymously, to McDonald’s Corporation, its subsidiaries, General Counsel. an issue or concern? you will be given a number that you can joint ventures and its officers, employees, Answer: You can contact the Global reference when you call back for an update. representatives and agents. 3. Facilitating Payments. “Facilitating Payments” are small payments to a government official Compliance Office in many ways: Question: How will I know whether my issue 1. Payments to Government Officials. No necessary to expedite or secure performance of 1. Meet face-to-face with member of Global was addressed? employee of McDonald’s Corporation or any a routine governmental action, such as obtaining Compliance staff Answer: The Global Compliance Office subsidiary or joint venture shall offer or make any official documents, processing governmental 2. Call Global Compliance: +1 630-623-3522 initiates investigations. We work with payment to secure, maintain, or direct business papers, or providing postal or utility services. 3. Fax to Global Compliance secure fax line: many other departments including Human to any government official. “Government McDoanld’s prohibits facilitating payments. +1 630-623-7125 Resources, Internal Audit and Security when Official” would include employees of any 4. Post hard copy to Global Compliance conducting investigations and bringing them foreign government, government agency, public 4. Books and Records. Employees must help secure address: to closure. When you call to follow up on international organisation or political party. to ensure that corporate books and records P.O. Box 4567, Oak Brook, IL 60522-4567 your question or concern, we will give you “Government Official” would also include any accurately and fairly reflect in reasonable detail USA an answer or tell you that appropriate action political official or candidate for public office, or all transactions and dispositions of assets. 5. E-mail to Global Compliance secure has been taken. We must respect all parties any person acting in an official capacity for or McDonald’s prohibits creating or maintaining e-mail: [email protected] involved in an investigation, so the amount of on behalf of any of the above. The FCPA also undisclosed or unrecorded funds or assets for 6. Call the Business Integrity Line: information that we can provide will be different prohibits payments made indirectly through a any purpose. No employee shall participate +1 800-261-9827 in each situation. third party, especially if it is likely or certain that in falsifying any accounting or other business Question: If I call the Business Integrity Line, the payment or offer of payment will be made record. All employees must respond fully and Question: What if someone makes a will I have to give my name? to a government official for the purposes of truthfully to any questions from McDonald’s false accusation? Answer: No. Your call goes to a third party influencing the official’s acts or decisions. Corporation’s internal or independent auditors. Answer: It depends. We are very thorough who will listen to your questions and concerns in our investigations and we respect all without collecting identifying information. employees. No disciplinary action will be Question: How do I get an answer to my taken without a full investigation. However, an question or concern if you do not know employee who knowingly makes a false report my name? will be subject to discipline, up to and Answer: When you call the Business Integrity including termination. Line, case numbers are assigned to all

44 Standards of Business Conduct 45

9497_SBC_International_ENG-NZ.indd 44-45 6/14/11 1:49:48 PM Calls to the McDonald’s Corporation Business Integrity Line NOTES in the United States. In order to contact the McDonald’s Corporation Business Integrity Line in the United States, please locate the local AT&T Direct Access Number for the country you are calling from on the list below:

American Samoa ...... 1-800-225-5288 Korea (ONSE) ...... 00-369-11 Australia (Telstra) ...... 1-800-881-011 Korea (DACOM) ...... 00-309-11 Australia (Optus) ...... 1-800-551-155 Lebanon (Beirut) ...... 426-801 Bahrain ...... 800-00-001 Lebanon (outside Beirut) ...... 01-426-801 Bahrain (Cellular) ...... 800-000-00 Macau ...... 0800-111 Bahrain (US Military Bases) ...... 800-000-05 Malaysia ...... 1-800-80-0011 Brunei ...... 800-1111 Mauritius ...... 01-120 China (PRC-South, New Zealand ...... 000-911 Shanghai-Telecom) ...... 10-811 Pakistan ...... 00-800-01-001 China (PRC-North, Beijing CNCG) ...... 108-888 Philippines (Digitel, Globe, Philcom, Smart) ...... 105-11 Cyprus ...... 800-900-10 Philippines (PLDT) ...... 1010-5511-00 Egypt (Cairo) ...... 2510-0200 Reunion Island ...... 0800 99 0011 Egypt (Outside Cairo) ...... 02-2510-0200 Saipan...... 1-800-2255-288 Fiji ...... 004-890-1001 Saudi Arabia ...... 1-800-10 Guam ...... 1-800-225-5288 Singapore (SingTel) ...... 800-011-1111 Hong Kong (Hong Kong Telephone) ..... 800-96-1111 Singapore (StarHub) ...... 800-001-0001 Hong Kong South Africa...... 0-800-99-0123 (New World Telephone) ...... 800-93-2266 Sri Lanka (Colombo) ...... 2-430-430 India ...... 000-117 Sri Lanka Indonesia ...... 001-801-10 (outside Colombo) ...... 112-430-430 Israel (Bezeq) ...... 1-80-949-4949 Syria ...... 0-801 Japan (KDDI) ...... 00-539-111 Taiwan ...... 00-801-102-880 Japan Thailand ...... 001-999-111-11 (Softbank Telecom) ...... 00-663-5111 Thailand ...... 1-800-0001-33 Japan (NTT) ...... 0034-811-001 Turkey ...... 0811-288-0001 Jordan ...... 1-880-0000 U.A.E...... 8000-021 Korea U.A.E. (Military) ...... 8000-051 (Korea Telecom) ...... 00-729-11

The mark ^ appearing in some AT&T Direct codes means “await second dial tone”. After you locate this number, please follow the following instructions: Make sure you have an outside line (if using a public phone, make sure it can be used to make international calls). STEP 1: Enter the AT&T Direct Access Number for the country you’re calling from. STEP 2: When you hear the English-language voice prompt or series of tone prompts, enter your toll-free McDonald’s Business Integrity Line number: 800-261-9827 (DO NOT press “1” or “0” before dialling the telephone number). STEP 3: The call will be connected to McDonald’s Business Integrity Line. 47

9497_SBC_International_ENG-NZ.indd 46-47 6/14/11 1:49:50 PM The following trademarks used herein are owned by McDonald’s Corporation and its affiliates; McDonald’s, the Golden Arches Logo, the McDonald’s Building Designs, QSC&V, RMHC, Happy Meal, i’m lovin’ it, Ronald McDonald House Charities and Hamburger University.

Printed on Recycled Paper. ©2011 McDonald’s. McDonald’s Creative Services CS-9497 New Zealand/English (3)

9497_SBC_International_ENG-NZ.indd 48 6/14/11 1:50:02 PM