Annual Report for the Period of July 1, 2015 to June 30, 2016

Electric Gas Water Telecom

Annual Report

2016 Public Service Commission of Utah

For the Period of July 1, 2015 to June 30, 2016

1 | PSC Public Service Commission 2016 Annual Report

2016 Public Service Commission of Utah for the Period July 1, 2015 - June 30, 2016 Contents Letter to the Governor, Members of the Senate and Members of the House of Representatives ...... 3 Public Service Commission Personnel ...... 4 Commission Organization Chart ...... 5

Commissioners ...... 6 Thad LeVar -- Chair David Clark -- Commissioner Jordan White -- Commissioner

History of the Public Service Commission of Utah & Regulatory Process...... 7

Overview of Electric Utilities ...... 11 Electric Dockets Electric Utility Companies

Overview of Natural Gas Utilities ...... 27 Natural Gas Dockets Natural Gas Utility Companies

Overview of Water Utilities ...... 37 Water Dockets Water Utility Companies

Overview of Telecommunications Utilities . . . . . 43 Telecommunications Dockets

Incumbent Local Exchange Carriers ...... 51 Competitive Local Exchange Carriers ...... 52 Eligible Telecommunications Carriers ...... 60

Overview of Relay Services and Equipment Distribution Program...... 62

Overview of Miscellaneous Dockets...... 70

Overview of Rules Dockets...... 71

Complaint Resolution ...... 72 2 | PSC STATE OF UTAH Public Service Commission

Honorable Gary Herbert Governor, State of Utah Honorable Members of the Senate Honorable Members of the House of Representatives

It is a pleasure to present to you the Annual Report for fiscal year 2016 of the Public Service Com- mission of Utah. This report has been prepared in accordance with Utah Code § 54-1-10, which requires the PSC to submit to you a report of its activities during the fiscal year ending June 30, 2016.

This annual report highlights the issues and activities the PSC has focused on during the year.

We look forward to your continued support as we serve the citizens of Utah.

Respectfully submitted,

Thad LeVar, Commission Chair

David R. Clark, Commissioner

Jordan A. White, Commissioner

3 | PSC Public Service Commission 2016 Annual Report Personnel June 30, 2016

PSCChairman ...... Thad LeVar

Commissioner ...... David Clark

Commissioner ...... Jordan White

Commission Secretary ...... Gary Widerburg

Executive Staff Director ...... Carol Revelt

Legal Counsel ...... Melanie Reif

Legal Counsel ...... Michael Hammer

Legal Counsel ...... Jennie Jonsson

Telecommunications Technical Consultant/Economist . . John Harvey

Utility Technical Consultant ...... Jamie Dalton

Electric and Gas Utility Technical Consultant . . . Eric Martinson

Public Utility Engineer ...... Jerry Maio

Paralegal ...... Sheri Bintz

Paralegal ...... Melissa Paschal

Paralegal ...... Laurie Harris Wirz

Accounting Technician ...... Fred Nass

TRS Specialist ...... Jodi Goodenough

Equipment Delivery Specialist...... Brad Blackner

Equipment Delivery Specialist...... William Dean

Equipment Delivery Specialist...... Jake Rappleye

Equipment Delivery Specialist...... Diane Fenn

4 | PSC PSC Organization June 30, 2016

David Clark Thad LeVar Jordan White Commissioner Chair Commissioner

Melanie Reif Michael Hammer Carol Revelt Gary Widerburg Jennie Jonsson Legal Counsel Legal Counsel Executive Staff Director Commission Secretary Legal Counsel

John S. Harvey Sheri Bintz Utility Technical Paralegal Consultant

Eric Martinson Melissa Paschal Utility Technical Paralegal Consultant

Laurie Harris Wirz Jamie Dalton Paralegal Utility Technical Consultant

Fred Nass Accounting Jerry Maio Technician Public Utility Engineer

Jodi Goodenough TRS Specialist

Brad Blackner Equipment Delivery Specialist

William Dean Equipment Delivery Specialist

Jake Rappleye Equipment Delivery Specialist

Diane Fenn Equipment Delivery Specialist

5 | PSC Public Service Commission 2016 Annual Report C ommissioners

Thad LeVar David Clark Jordan White Appointed as Chair: June 19, 2015 Appointed: January 1, 2013 Appointed: June 5, 2015

Thad was appointed to the Public Service Com- David was appointed to the Public Service Jordan was appointed to the Public Service mission of Utah by Governor Gary R. Herbert on Commission of Utah by Governor Gary Herbert on Commission of Utah by Governor Gary December 20, 2012, and was appointed Commission January 1, 2013. At the time of his appointment, he Herbert on June 5, 2015, and confirmed by the Chair by Governor Herbert on June 19, 2015. He had been serving as the Commission’s legal counsel Utah Senate on June 17, 2015. At the time of his had been with the Utah Department of Commerce since 2010. David serves in a number of national appointment, he was serving as the Commis- sion’s legal counsel. since 2004, and at the time of his appointment he and regional organizations related to public utility was the agency’s deputy director. In that role Thad Prior to joining the Commission, Jor- regulation, including: the Electricity Committee of had oversight responsibilities related to both the Of- dan worked in private practice at the law firm the National Association of Regulatory Utility Com- fice of Consumer Services and the Division of Public of Fabian & Clendenin, where he represented missioners (NARUC); the Member Representatives Utilities, and twice served as interim director of the clients on real property and natural resource Committee of the North American Electric Reli- Division. While working with the Department of matters. Jordan later worked as in-house coun- Commerce Thad was appointed to be a member of ability Corporation (NERC); the Member Advisory sel for energy companies including PacifiCorp the steering committee for Governor Herbert’s 2011 Committee of the Western Electric Coordinating and most recently, NextEra Energy, Inc., where Utah Business Regulation Review, a project that re- Council (WECC); the Steering Committee of the his work focused on real property, utility sulted in over 300 changes to Utah state government Northern Tier Transmission Group (NTTG); and the regulatory matters, electric transmission and including streamlining and eliminating a significant Western Interconnection Regional Advisory Body renewable energy project development. number of rules and regulations. (WIRAB). Jordan previously served as Presi- Previously in his career Thad held jobs During a 22-year legal career in Cali- dent of the National Conference of Regulatory Attorneys and as a member of the National As- first as an administrative law judge, and then as di- fornia, David represented energy and telecommu- vision director, with the Utah Division of Consumer sociation of Regulatory Utility Commissioners nications utilities in administrative hearings, and Protection, an agency that investigates allegations (NARUC) Subcommittee on Law. Jordan also practiced corporate law for a public utility holding of deceptive sales practices. He also worked as an served on the Farmington City Planning Com- company, serving as manager of the company’s Legal associate general counsel to the Utah Legislature, mission. Before law school, Jordan practiced Division. He began his law practice as a member of where his duties included serving as counsel for as a mental health therapist, working primarily both the House and Senate committees on public the United States Navy Judge Advocate General’s with children, adolescents and families. He utilities and technology. Before law school, Thad Corps. received his undergraduate, masters of social taught in secondary schools in Texas and Arkansas. More recently, David founded a financial services work and law degree from the University of He is a graduate of the J. Reuben Clark Law School business in the banking sector, serving clients in the Utah. at Brigham Young University. western United States. He also spent three years in Thad has served as a member of the full-time, volunteer church service. David’s other Committee on Energy Resources and the Environ- community activities have included service on the ment of the National Association of Regulatory boards of the San Diego Urban League, the Poway Commissions (NARUC), and currently serves on Center for the Performing Arts Foundation, the San NARUC’s Committee on Gas. He also served as an Diego Cystic Fibrosis Foundation, and the San Diego inaugural member of the Body of State Regulators Chapter of the J. Reuben Clark Law Society. David for the Western Energy Imbalance Market. received his undergraduate and law degrees from Brigham Young University. 6 | PSC H ISTORY OF THE PUBLIC SERVICE COMMISSION & REGULATORY PROCESS

Since its origin under the Public Utilities Act of 1917, the PSC has served the citizens of Utah through technical and economic regulation of the state’s public utility companies. These privately owned but government regulated companies provide the electricity, natural gas, water, sewer and telecommunications, through which important services are delivered to Utah households and businesses.

Utility systems are key structural public utility service is adequate in The Division of Public Utilities, elements of Utah’s economy. Collec- quality and reliability, and is avail- within the Utah Department of tively, all such structural elements, able to everyone at just and reason- Commerce, performs public utili- whether provided by public author- able prices. This is the PSC’s goal. ty audits and investigations, helps ities or regulated private compa- The prices, terms and conditions of resolve customer complaints, and nies, are known as “infrastructure.” utility service affect the quality of enforces PSC Orders. Since its Roads, railways, and other modes the state’s infrastructure. 1983 reorganization, the Division of transportation, and communi- has been empowered to represent cations and other network-based Organization of the Regulatory an impartially-determined, broad services like electricity, natural Function in Utah Today public interest before the PSC. gas, and water, facilitate the flow of The Division employs a Director goods and services between buyers Since 1983, when the legislature and a clerical and technical staff of and sellers, making this infrastruc- last reorganized Utah’s public utility approximately thirty people and ture a prerequisite for economic regulatory function, the PSC has receives legal assistance from the growth. been an independent entity with a Office of the Attorney General. small clerical, legal, and technical Utility companies are certificated advisory staff. The PSC consists of Utah’s utility consumer advocate monopolies. With recent excep- a three-member commission, each was first established as the Com- tions, primarily in the telecommu- commissioner appointed by the mittee of Consumer Services in nications industry, each utility is Governor to a six-year term, an ad- 1977 by the Utah Legislature. In the sole provider of utility service ministrative secretary and clerical 2009 the Utah Legislature reor- in a designated geographic area of staff, an executive staff director and ganized the Committee into the the State called “certificated service technical staff, a legal counsel and Office of Consumer Services. The territory.” paralegal staff, and an administra- Office is staffed with five full-time tive law judge. Currently the PSC professionals led by a Director who Because there is no competition, employs seventeen full-time and is appointed by the Governor, with federal and state law obligates the four part-time employees. the concurrence of the Committee PSC to promote and protect the and consent of the Senate, for a public interest by ensuring that term of six years. The Director, on 7 | PSC Public Service Commission 2016 Annual Report behalf of the Office, represents the In the course of a hearing, par- Reaching decisions which balance interests of residential and small ties participating may include the the often-competing interests of commercial consumers. The Com- subject public utility, the Division concerned parties in pursuit of mittee of Consumer Services now of Public Utilities, and the Office of outcomes which protect and pro- exists as a nine-member layperson Consumer Services. Parties present mote the overall public interest is board as part of the Office to advise the sworn testimony and evidence the PSC’s task. These decisions, it regarding utility rate changes and of expert witnesses on matters at reviewed by the Utah Supreme other regulatory actions on residen- issue and witnesses are cross-exam- Court, must be drawn directly from tial, small commercial and irrigator ined by the attorneys assisting each the evidentiary record created in customers and to help establish pol- party. open public hearings or filed on the icy objectives. public record. In cases where tens of millions How the PSC Works of dollars may be at stake or im- During fiscal year 2016, there were portant issues of regulatory policy 304 active and opened dockets. PSC As a regulatory decision-making arise, a number of other interveners regulated 175 utility companies in- body, the PSC exercises a delegated representing interests as diverse as cluding gas, electric, telecommuni- legislative power. Each regulatory low income customers, environ- cations, water, sewer, and railroads decision is reached quasi-judicially mental groups, and large industrial and nearly $3.7 billion intrastate – that is to say, the decision must customers may also participate. revenue was reported in 2016. be based on evidence of record They employ expert witnesses and gathered in open public hearings in attorneys. They want to be involved docketed proceedings. All dockets because regulatory decisions dis- are closely scheduled, but the due tribute outcomes as gains or losses process rights of parties, carefully to particular parties. Cases raise is- observed by the PSC, govern their sues of law, economics, accounting, timing. finance, engineering, and service quality.

8 | PSC Public Service Commission of Utah Public Service Commission of Utah Commissioners Secretaries

Years of Service Name Home Town Years of Service Name Home Town 1917-21 Henry H. Blood Kaysville 1917-23 Thomas E. Banning Salt Lake City 1917-23 Joshua Greenwood Nephi 1923-35 Frank L. Ostler Salt Lake City 1917-25 Warren Stoutner Salt Lake City 1935-36 Theodore E. Thain Logan 1921-23 Abbot R. Heywood Ogden 1936-38 Wendell D. Larson Salt Lake City 1923-37 Elmer E. Corfman Salt Lake City 1938-40 J. Allan Crockett Salt Lake City 1923-37 Thomas E. McKay Huntsville 1941-43 Charles A. Esser Salt Lake City 1925-33 George F. McGonagle Salt Lake City 1943-44 Theodore E. Thain Logan 1933-35 Thomas H. Humphreys Logan 1935-37 Joseph S. Snow St. George 1945-48 Royal Whitlock Gunnison 1937-41 Ward C. Holbrook Clearfield 1949-49 C.J. Stringham Salt Lake City 1937-41 Otto A. Wiesley Salt Lake City 1949-56 Frank A. Yeamans Salt Lake City 1937-40 Walter K. Granger Cedar City 1956-59 C.R. Openshaw, Jr. Salt Lake City 1941-43 George S. Ballif Provo 1959-60 Frank A. Yeamans Salt Lake City 1941-49 Oscar W. Carlson Salt Lake City 1960-70 C.R. Openshaw, Jr. Salt Lake City 1941-51 Donald Hacking Price 1970-71 Maurice P. Greffoz* Salt Lake City 1943-52 W.R. McEntire Huntsville 1971-72 Eugene S. Lambert Salt Lake City 1949-73 Hal S. Bennett Salt Lake City 1972-77 Ronald E. Casper Salt Lake City 1951-56 Stewart M. Hanson Salt Lake City 1977-79 Victor N. Gibb Orem 1952-72 Donald Hacking Price 1956-57 Rue L. Clegg Salt Lake City 1979-81 David L. Stott Salt Lake City 1957-63 Jesse R. Budge Salt Lake City 1981-83 Jean Mowrey Salt Lake City 1963-65 Raymond W. Gee Salt Lake City 1983-86 Georgia Peterson Salt Lake City 1965-67 D. Frank Wilkins Salt Lake City 1986-91 Stephen C. Hewlett Salt Lake City 1967-69 Donald T. Adams Monticello 1991-2011 Julie P. Orchard Bountiful 1969-72 John T. Vernieu Richfield 2012-Present Gary L. Widerburg Ogden 1972-75 Eugene S. Lambert Salt Lake City *Acting Secretary 1972-76 Frank S. Warner Ogden 1973-79 Olof E. Zundel Brigham City 1975-76 James N. Kimball Salt Lake City 1976-77 Joseph C. Folley Ogden 1976-82 Milly O. Bernard Salt Lake City 1977-80 Kenneth Rigtrup Salt Lake City 1979-85 David R. Irvine Bountiful 1980-89 Brent H. Cameron Salt Lake City 1982-95 James M. Byrne Salt Lake City 1985-92 Brian T. Stewart Farmington 1989-91 Stephen F. Mecham Salt Lake City 1991-92 Stephen C. Hewlett* Salt Lake City 1992-95 Stephen C. Hewlett Salt Lake City 1992-2003 Stephen F. Mecham Salt Lake City 1995-2005 Constance B. White Salt Lake City 1995-2001 Clark D. Jones Salt Lake City 2001-2012 Richard M. Campbell Riverton 2003-2012 Theodore Boyer Salt Lake City 2005-2015 Ronald Allen Stansbury Park 2013-Present Thad LeVar Tooele 2013-Present David Clark Draper 2015-Present Jordan White Bountiful

*Commissioner Pro Tempore 1991 - 1992

9 | PSC Public Service Commission 2016 Annual Report

Electricity

10 | PSC Electric Utilities Overview The principal electric utility regulated by the PSC is PacifiCorp, who does business in Utah as Rocky Mountain Power. PacifiCorp is an investor-owned utility serving approximately 835,000 residential, commercial and industrial customers in Utah. PacifiCorp also serves retail customers in five other western states and wholesale customers throughout the west. PacifiCorp provides approximately 80 percent of the electricity to Utah homes and businesses. Other Utah customers are served either by municipal utilities, which are not regulated by the PSC, or by rural electric cooperatives or electric service districts, which are subject to minimal state regulation.

Rate Changes Energy Balancing Account

Under Utah Code Annotated § 54-4-4, the PSC is re- In October 2015, the PSC approved an uncontested sponsible for determining just and reasonable rates for settlement stipulation authorizing PacifiCorp to re- PacifiCorp. Utah law enables the PSC to approve rate cover energy balancing account costs of $29.8 million changes reflecting the outcome of a general rate case through Schedule 94, Energy Balancing Account rates, (GRC) in which costs associated with the generation, effective November 1, 2015. This amount is $15.5 mil- transmission and distribution of electricity are evalu- lion lower than the prior Energy Balancing Account ated. In addition, the PSC has the authority to approve Cost deferral approved by the PSC in 2014. This rate rate adjustments reflecting costs associated with the in- change, effective November 1, 2015, resulted in an ap- stallation of major facilities in between GRCs, the im- proximate 0.65 percent decrease in a typical residential plementation of approved demand-side management/ customer’s annual bill. energy efficiency programs, energy balancing accounts, and the funding of low income assistance programs. In Electric Energy Conservation fiscal year 2016, the PSC approved four rate changes, which resulted in an approximate 0.56 percent increase In 2003, the PSC approved Electric Service Schedule in the annual bill of a typical residential customer. An No. 193, the Demand Side Management (DSM) Cost average residential customer uses 700 kilowatt-hours Adjustment, the funding source for cost-effective of electricity per month. energy efficiency and load management programs approved by the PSC and managed by PacifiCorp. In 2014 General Rate Case Step 2 Rate Increase 2015, PacifiCorp spent approximately $61.2 million for 13 energy efficiency and load management programs. In August 2015, the PSC approved a $19.2 million These programs help reduce load and improve energy increase of PacifiCorp’s annual revenue requirement efficiency in new and existing homes and non-residen- effective September 1, 2015. This rate change, repre- tial buildings and processes, encourage the purchase senting the second step of a multi-year, uncontested of energy-efficient appliances, and directly control settlement stipulation in PacifiCorp’s 2014 GRC, was air conditioners and irrigation pumps. During 2015, conditionally approved by the PSC on August 29, 2014. approximately 176 megawatts of power and 311,000 The increase became effective on September 1, 2015, megawatt hours of energy were saved through these and resulted in an approximate 0.94 percent increase programs. in a typical residential customer’s annual bill.

11 | PSC Public Service Commission 2016 Annual Report

In December 2015, the PSC approved an increase PacifiCorp’s Subscriber Solar Program to the Electric Service Schedule No. 193 DSM Cost Adjustment surcharge rate from 3.62 percent to 4.0 In October 2015, the PSC approved Electric Service percent, effective January 1, 2016. PacifiCorp requested Schedule No. 73, Subscriber Solar Program Rider – this as the second step of a DSM surcharge rate in- Optional tariff (Subscriber Solar Program). The Sub- crease to align projected DSM program expenditures scriber Solar Program offers PacifiCorp customers the with DSM surcharge revenues by the end of 2016. This opportunity to purchase electricity from a large-scale increase helps DSM programs maintain expected per- solar resource at a fixed price and then use that pur- formance and cost effectiveness, and will help return chase to offset their energy usage at their home or the DSM Cost Adjustment balancing account back to a business. Under the program, customers will be able neutral position. This adjustment resulted in an ap- to subscribe to a specific solar project or group of solar proximate 0.35 percent increase in a typical residential projects that will be owned or contracted by Pacifi- customer’s annual bill. Corp by purchasing fixed kilowatt-hour blocks of solar energy at a fixed energy price for two, five, seven or Renewable Energy Credit (REC) Balancing ten-year terms. Account The solar project PacifiCorp proposes to procure for this program will be a 20 megawatt solar resource ac- On May 20, 2016, the PSC approved a $1.35 million in- quired through a competitive bid process. The resource terim rate decrease in PacifiCorp’s recovery of revenues must be located in Utah and must either interconnect from Electric Service Schedule No. 98, REC Revenue directly with PacifiCorp’s transmission or distribution Adjustment balancing account, effective June 1, 2016. system or be delivered into PacifiCorp’s service territo- This rate change resulted in a 0.08 percent decrease in ry. PacifiCorp may acquire the resource through Power a typical residential customer’s annual bill. Purchase Agreements with 15 to 25-year terms, or purchase an existing solar resource, or it may construct RENEWABLE RESOURCE ACTIVITIES a new facility. Alternatively, multiple resources of at least 2 megawatt capacity may be selected to achieve Avoided Cost Pricing the desired project capacity.

The Public Utility Regulatory Policies Act of 1978 Net Metering Program Cost Beneft Framework (PURPA) and the attendant rules promulgated by the Federal Energy Regulatory Commission (FERC) Utah Code Annotated § 54-15-105.1 requires the PSC require electric utilities to purchase energy and capac- to determine whether the costs that PacifiCorp or oth- ity from qualifying facilities (QF) at the utility’s avoid- er customers will incur from a net metering program ed cost. These regulations serve as the foundation of will exceed the benefits of the net metering program or PacifiCorp’s obligation to purchase capacity and energy whether the benefits will exceed the costs. In Novem- made available from QFs within its service territory. ber 2015, the PSC established an analytical framework in support of its statutory mandate. The PSC analyti- In September 2015, the PSC approved modifications cal framework consists of two separate cost of service to PacifiCorp’s avoided cost method and the prices studies conducted by PacifiCorp where costs and for purchases of power under Electric Service Sched- benefits will be analyzed over a one-year test period. ule No. 37 applicable to small power production QFs. The first study creates a counterfactual scenario where- These modifications help ensure the prices paid to by PacifiCorp estimates what its cost of service would small QFs reflect the costs PacifiCorp will actually be if net metering customers produced no electricity, avoid. drawing their entire load from PacifiCorp and provid-

12 | PSC ing no surplus energy to the system. The second cost of PLANNING FOR LEAST COST AND RELIABLE service study reflects PacifiCorp’s actual cost of service POWER with net metering customers’ participation, meaning PacifiCorp provides net metering customers with The PSC requires PacifiCorp to file, on a biennial basis, energy only when their self-generation is insufficient to an integrated resource plan (IRP) describing its plan meet their load and net metering customers push any to supply and manage growing demand for electricity surplus energy they produce to the system. in its six-state service territory for the next 20 years. During the intervening year, PacifiCorp files an update Qualifying Facility Contract Term Modification to its most recent IRP. In March 2015, PacifiCorp filed its 2015 IRP which was evaluated by interested parties In May 2015, PacifiCorp requested the PSC reduce the in mid-2015. In January 2016, the PSC issued an order maximum term of a QF’s Power Purchase Agreement acknowledging PacifiCorp’s 2015 IRP sufficiently com- (QF PPA) from 20 years to three years. In January plied with the PSC’s standards and guidelines for IRP 2016, the PSC determined that the public interest development. would best be served by adopting a five-year reduction in the maximum contract term, establishing a In March 2016, PacifiCorp filed an update to its 2015 maximum QF PPA contract term of 15 years. The PSC IRP. The 2015 IRP Update covers the period 2016 determined that the 15-year term strikes the appropri- through 2025 and describes resource planning and ate balance by mitigating the fixed price risk ratepayers procurement activities that occurred subsequent to the would otherwise bear while allowing QF developers filing of the 2015 IRP, including an updated resource and their financiers a reasonable opportunity to adjust needs assessment, changes in the planned resource to a more modest change in business practice. portfolio, and updates to the 2015 IRP Action Plan.

Qualifying Facility Contracts Approved in FY The 2015 IRP Update shows PacifiCorp’s most recent 2016 coincident system peak load forecast for the period 2016 In fiscal year 2016, the PSC through 2025 declined, on approved five renewable energy average, by about 54 megawatts QF PPAs between PacifiCorp relative to the 2015 IRP. This and renewable energy producers decline is driven primarily by under Electric Service Schedule projections related to industrial No. 38. The PSC’s approval of class load growth. The 2015 IRP these agreements authorizes the Update forecasts of natural gas pricing, terms, and conditions and energy prices also decline associated with the planned from 2016 through 2025 from development of the Pavant Solar those assumed during the same II, Iron Springs Solar, Granite period in the 2015 IRP. Mountain Solar East, Granite Mountain Solar West, and Three As a result of reduced loads, Peaks Power large-scale solar lower market prices, and in- generation QF projects, all lo- creased costs for gas conversion, cated in southwestern Utah. the 2015 IRP Update now shows the retirement of PacifiCorp’s coal-fired generating units at Naughton (Unit 3) and Cholla

13 | PSC Public Service Commission 2016 Annual Report

(Unit 4) to be a lower cost alternative than PacifiCorp’s 2016 LEGISLATIVE ACTIONS plan to convert these units to natural gas-fired resources, as identified in the 2015 IRP. The updated resource Senate Bill 115 -- Sustainable Transportation portfolio continues to show that customer loads over the 2016 through 2025 planning horizon will be met and Energy Plan with the acquisition of cost-effective energy efficiency resources and market purchases. In 2016, the Utah Legislature passed Senate Bill 115S4 (SB 115), the Sustainable Transportation and Energy CHANGES TO CARRYING CHARGES APPLIED Plan (STEP) Act. STEP includes an electric vehicle incentive program, a clean coal technology program, TO VARIOUS PACIFICORP ACCOUNT and other innovative technology programs, approved BALANCES by the PSC and undertaken by PacifiCorp, during a five-year period beginning January 1, 2017. At the request of the Utah Division of Public Utilities (Division), the PSC opened a docket to examine the SB 115 directs the PSC to authorize PacifiCorp to annual carrying charge interest rates applied to various annually allocate $10,000,000 to STEP during the pilot PacifiCorp accounts. Interest is charged on PacifiCorp’s period, to end PacifiCorp’s solar incentive program by Demand-Side Management Balancing Account, the December 31, 2016, and to submit periodic reports. In Energy Balancing Account, the Renewable Energy addition, SB 115 authorizes the PSC: to enable Pacifi- Credit Balancing Account, as well as accounts associat- Corp to establish a regulatory liability fund to depreci- ed with the Home Energy Lifeline Program, the Solar ate a generation plant; and to approve implementation Incentive Program, the Blue Sky Program, customer of new programs, tariffs, and accounting and cost security deposits, and customer overpayments. The in- recovery mechanisms in support of the STEP. terest rates for these accounts ranged from 5.20 percent to 7.76 percent. SB 115 allows PacifiCorp to recover 100 percent of prudently incurred costs relating to its energy balanc- The PSC found that there should be consistency in ing account beginning June 1, 2016, and to establish carrying charge interest rates and that rates should be a STEP balancing account. Correspondingly, SB 115 simple to determine, understandable to regulators and identifies specific accounting provisions applicable to customers, easy to administer, equitable to both Pacifi- the STEP balancing account and the regulatory liability Corp and ratepayers, and should reflect current market fund for thermal depreciation. conditions. Based on the Division’s recommendation, the carrying charge interest rate applied to these ac- In May 2016, the PSC approved revisions to Pacifi- counts was lowered to 4.45 percent, effective March 1, Corp’s Electric Service Schedule No. 94, Energy Bal- 2016 through February 29, 2017. This new rate is based ancing Account (EBA) pursuant to the requirements of on the average of the annual Aaa and Baa Corporate SB 115. Many of the other provisions of SB 115 will be Bond interest rates for the previous year as published addressed in FY 2017. by the Federal Reserve Board of Governors. The annual interest rate for these accounts will be updated each March.

14 | PSC House Bill 244 - Independent Power Producer Among other things, the Agreements and the PSC’s Amendments final order approving the stipulation address the provision of power to Resolute Natural Resources Company, Also in 2016, the Utah legislature passed House LLC (Resolute). Resolute is a commercial customer Bill 244 (HB 244) – Independent Energy Producer within the Nation that constitutes a significant portion Amendments. The legislation exempts independent of the demand PacifiCorp presently satisfies within the energy producers from PSC regulation as a public utili- Nation. The Agreements outline the process by which ty under certain conditions relating to the production Resolute will become a customer of NTUA after the or supply of energy to specific customers. HB 244 also expiration of existing Master Electric Service Agree- identifies specific requirements for the electric service ments between PacifiCorp and Resolute. agreement between the independent energy producer that supplies energy and eligible residential customers, PACIFICORP’S 2017 PROTOCOL FOR COST and provides that a public utility is obligated to serve AND REVENUE ALLOCATION a customer in the public utility’s service area that is partially served by an independent energy producer. The PSC recognizes that PacifiCorp, a multi-juris- dictional utility operating in Utah, Wyoming, Idaho, TRANSFER OF PACIFICORP FACILITIES AND Washington, Oregon, and California, must recover its SERVICE TERRITORY TO THE NAVAJO costs in a manner sufficient to viably operate as a fully NATION merged and integrated system. However, disagree- ment exists among the multiple jurisdictions in which PacifiCorp operates as to how system costs should be In May 2016, the PSC approved a Settlement Stipula- allocated. Additionally, PacifiCorp is concerned that tion addressing PacifiCorp’s application requesting the differing state policies might deny it a reasonable op- PSC: approve the Purchase and Transfer Agreement portunity to recover its prudently incurred costs. (PTA) between PacifiCorp and the Navajo Tribal Utili- ty Authority (NTUA), as amended; approve the Power To address these ongoing issues, in June 2016 the PSC Supply Agreement (PSA) between PacifiCorp and approved an Agreement by parties supporting the NTUA, as amended; find the entire proposed transac- use of the 2017 Protocol method (2017 Protocol) for tion, including the PTA and PSA, prudent; and amend apportioning PacifiCorp’s costs and revenues among its PacifiCorp’s Certificate of Public Convenience and Ne- various jurisdictions and for determining PacifiCorp’s cessity No. 1118 (Certificate) to remove the geographic Utah revenue requirement. The 2017 Protocol was de- area in San Juan County, Utah, within the boundaries veloped primarily as a short-term strategy to facilitate of the Navajo Nation in which NTUA is responsible to cost recovery in light of the imminent expiration of the provide electric service. 2010 Protocol and to allow parties more time to fully understand how emerging federal and state policies Under the Agreements, PacifiCorp will sell facilities may ultimately impact interjurisdictional allocation it owns within the Navajo Nation (Nation) to NTUA of costs and revenues. The 2017 Protocol will be used and, after a specified time period, will cease provision in all of PacifiCorp’s Utah rate proceedings filed after of service to Nation customers. NTUA will provide December 31, 2016, and will expire on December 31, service to approximately 14 customers located with- 2018, unless all state commissions that approve the in PacifiCorp’s existing service territory adjacent to 2017 Protocol determine that the term of the 2017 Pro- the Nation. PacifiCorp will also provide a firm supply tocol should be extended through December 31, 2019. of power to NTUA sufficient to serve the customers transferred to NTUA.

15 | PSC Public Service Commission 2016 Annual Report

UTILITY FACILITY REVIEW BOARD upgrade project in Wasatch County. The 0.26 mile- long segment was located entirely on land owned by a The Utility Facility Review Board Act (Act), as defined private entity which did not object to the construction by Utah Code Annotated § 54-14, provides for a Utility and operation of the facility on its property. Upon the Facility Review Board (Board) to resolve disputes be- Division’s recommendation, the Board was convened tween local governments and public utilities regarding in March 2016 to address PacifiCorp’s petition. the siting and construction of facilities. The Act allows a public utility to seek review by the Board if a local After public hearings and deliberations, the Board de- government has prohibited construction of a facility termined the transmission facility, including the route that is needed to provide safe, reliable, adequate, and proposed in the conditional use permit application to efficient service to the customers of the public utility. Wasatch County, is needed by PacifiCorp to provide The Board is composed of the three members of the safe, reliable, adequate, and efficient service to its cus- PSC and two other individuals appointed by the gover- tomers. The Board concluded the transmission facility nor representing, respectively, the Utah League of Cit- should be constructed and that Wasatch County’s deni- ies and Towns and the Utah Association of Counties. al of the conditional use permit in effect prohibited the construction of the needed transmission facility. The In February 2016, PacifiCorp filed a petition before Board directed Wasatch County to issue a conditional the Board concerning the denial of a conditional use use permit for the facility to be located in the transmis- permit (CUP) by the Wasatch County Board of Adjust- sion corridor specified in the permit application along ment (County). The County’s action halted PacifiCorp’s with any other permits, authorizations, approvals, proposed construction of a 0.26 mile-long segment of exceptions or waivers necessary for construction of the a 74 mile-long double-circuit 138 kV transmission line facility.

16 | PSC ELECTRIC TECHNICAL CONFERENCES

The PSC sponsored the following technical conferences during fiscal year 2016:

July 10, 2015 Docket No. 15-035-61 Technical Conference to allow PacifiCorp to present information on the proposed Electric Service Schedule No. 73, the Subscriber Solar Program Rider – Optional tariff.

July 17, 2015 Docket No. 15-035-04 Technical Conference to allow parties to discuss DSM issues related to the 2015 IRP.

August 11, 2015 Docket No. 14-035-128 Technical Conference to discuss PacifiCorp’s 2014 Utah Service Quality Review Report and for attendees to ask questions or request clarification on the report or service quality issues in general, including a discussion of the process for revising PacifiCorp’s SAIDI and SAIFI performance baselines.

September 29, 2015 Docket No. 15-035-69 Technical Conference to allow Rocky Mountain Power to present the status, history, and underlying basis of its carrying charges applied to various account balances.

November 19, 2015 Docket No. 15-035-72 Technical Conference to discuss PacifiCorp’s Utah Service Quality Review Report for the period of January 1 through June 30, 2015.

February 9, 2016 Docket No. 15-035-84 Technical Conference to allow Rocky Mountain Power to present information to PSC staff and interested parties concerning its proposed application for approval of its proposed agreements with the Navajo Tribal Utility Authority.

March 7, 2016 Docket No. 16-035-T03 Technical Conference to allow parties to address issues raised in the comments and reply comments submitted in this docket concerning the proposed revisions to Electric Service Schedule No. 140, Non-Residential Energy Efficiency Program, including the operation of the proposed reservation program and the implementation and administration of the “up to” incentive policy proposed for this tariff.

March 29, 2016 Docket No. 16-035-03 Technical Conference to allow Rocky Mountain Power to present its procurement policy and procedures update, and to give parties an opportunity to ask questions.

17 | PSC Public Service Commission 2016 Annual Report

ELECTRIC DOCKETS Docket No. 11-035-196 – In the Docket No. 14-035-147 – In the Matter of the Application of Rocky Matter of the Voluntary Request of Docket No. 03-035-14 – In the Mountain Power for Approval of Rocky Mountain Power for Ap- Matter of the Application of Pacifi- the Power Purchase Agreement be- proval of Resource Decision and Corp for Approval of an IRP-based tween PacifiCorp and Blue Moun- Request for Accounting Order Avoided Cost Methodology for QF tain Wind 1, LLC Projects Larger than One Megawatt Docket No. 14-035-150 – In the Docket No. 12-035-77 – In the Matter of Rocky Mountain Pow- Docket No. 05-035-08 – In the Mat- Matter of the Request for a Home er’s Report of Exchange of Certain ter of the Petition of Spring Canyon Energy Report Pilot Program Transmission Assets with Idaho LLC for Approval of a Contract for Power Company the Sale of Capacity and Energy Docket No. 13-035-02 – In the from its Proposed QF Facilities Matter of the Application of Rocky Docket No. 15-025-01 – In the Mat- Mountain Power for Authority ter of the Notification from Empire Docket No. 05-035-09 – In the Mat- to Change its Depreciation Rates Electric Association, Inc. of its ter of the Petition of Pioneer Ridge, Effective January 1, 2014 Prepayment of Outstanding Loans LLC and Mountain Wind, LLC for from Rural Utilities Service Approval of a Contract for the Sale Docket No. 13-035-184 – In the of Capacity and Energy from its Matter of the Application of Rocky Docket No. 15-035-03 – In the Proposed QF Facilities Mountain Power for Authority to Matter of the Application of Rocky Increase its Retail Electric Utili- Mountain Power to Decrease the Docket No. 08-999-05 – In the ty Service Rates in Utah and for Deferred EBA Rate through the Matter of the Consideration of Approval of its Proposed Electric Energy Balancing Account Mecha- the Amendment of Title 16 U.S.C. Service Schedules and Electric Ser- nism 2621(d) and the Addition of Title vice Regulations 42 U.S.C. 6344 by the U.S. Energy Docket No. 15-035-04 – In the Independence and Security Act of Docket No. 14-035-80 – In the Matter of Rocky Mountain Power’s 2007 Matter of Rocky Mountain Pow- 2015 Integrated Resource Plan er’s 2014 Smart Grid Monitoring Docket No. 09-035-15 – In the Report Docket No. 15-035-15 – In the Matter of the Application of Rocky Matter of PacifiCorp’s Semi-Annual Mountain Power for Approval of its Docket No. 14-035-114 – In the Hedging Report Proposed Energy Cost Adjustment Matter of the Investigation of the Mechanism Costs and Benefits of PacifiCorp’s Docket No. 15-035-19 – In the Net Metering Program Matter of the Formal Complaint Docket No. 09-035-T08 – The pur- of Kelly Margetts against Rocky pose of this filing is to request an Docket No. 14-035-128 – In the Mountain Power adjustment to the Demand Side Matter of Rocky Mountain Power’s Management (DSM) Cost Adjust- Service Quality Review Report Docket No. 15-035-27 – In the ment tariff rider (appearing on Matter of the Application of Rocky customer bills as a line item entitled Docket No. 14-035-140 – In the Mountain Power for Authority to “Customer Efficiency Services”) to Matter of the Review of Electric Revise Rates in Tariff Schedule 98, collect approximately $85.4 million Service Schedule No. 38, Qualifying Renewable Energy Credits Balanc- per year to support the acquisition Facilities Procedures, and Other ing Account of cost effective energy efficiency Related Procedural Issues and load management resources. 18 | PSC Docket No. 15-035-40 – In the Docket No. 15-035-51 – In the Mat- Docket No. 15-035-58 – In the Mat- Matter of the Application of Rocky ter of PacifiCorp’s Financial Reports ter of Rocky Mountain Power’s CY Mountain Power for Approval of 2014 Affiliated Interest Report the Power Purchase Agreement be- Docket No. 15-035-53 – In the tween PacifiCorp and Pavant Solar Matter of the Application of Rocky Docket No. 15-035-61 – In the II, LLC Mountain Power for Modification Matter of the Application of Rocky of Contract Term of PURPA Power Mountain Power for Approval of its Docket No. 15-035-41 – In the Purchase Agreements with Qualify- Subscriber Solar Program Matter of the Application of Rocky ing Facilities (Schedule 73) Mountain Power for Approval of the Power Purchase Agreement be- Docket No. 15-035-54 – In the Mat- Docket No. 15-035-63 – In the tween PacifiCorp and Iron Springs ter of the Request of Rocky Moun- Matter of Rocky Mountain Pow- Solar, LLC tain Power for Major Event Exclu- er’s 2015 Smart Grid Monitoring Docket No. 15-035-42 – In the sion for the Weather-Related Events Report Matter of the Application of Rocky that Occurred on April 14-16, 2015 Mountain Power for Approval of Docket No. 15-035-64 – In the the Power Purchase Agreement Docket No. 15-035-56 – In the Matter of Rocky Mountain Power’s between PacifiCorp and Granite Matter of Rocky Mountain Power’s Customer Owned Generation and Mountain Solar East, LLC 2015 Avoided Cost Input Changes Net Metering Report and Attach- Quarterly Compliance Filing ment A for the Period April 1, 2014 Docket No. 15-035-43 – In the through March 31, 2015 Matter of the Application of Rocky Docket No. 15-035-57 – In the Mountain Power for Approval of Matter of Rocky Mountain Power’s the Power Purchase Agreement Solar Photovoltaic Incentive Pro- between PacifiCorp and Granite gram (Schedule 107) 2015 Annual Mountain Solar West, LLC Report

Docket No. 15-035-47 – In the Mat- ter of Low Income Lifeline Program Reports 2015

Docket No. 15-035-48 – In the Matter of Rocky Mountain Power’s Semi-Annual Demand-Side Man- agement (DSM) Forecast Reports

Docket No. 15-035-49 – In the Matter of Rocky Mountain Power’s Fossil Fuel Energy Efficiency Stan- dard Plan

Docket No. 15-035-50 – In the Matter of Rocky Mountain Power’s Demand-Side Management 2014 Annual Energy Efficiency and Peak Load Reduction Report 19 | PSC Public Service Commission 2016 Annual Report Docket No. 15-035-65 – In the Docket No. 15-035-73 – In the Docket No. 15-035-81 – In the Matter of the Application of Rocky Matter of the Application of Rocky Matter of the Application of Rocky Mountain Power for Approval of Mountain Power for Approval of Mountain Power for Approval of Amended Agreement for Electric its Amendment to Agreement for the Electric Service Agreement Service with Manti City, Utah Electric Service with City of Bland- between PacifiCorp and Nucor ing, Utah Corporation Docket No. 15-035-66 – In the Docket No. 15-035-75 – In the Matter of the Formal Complaint Matter of the Application of Rocky Docket No. 15-035-82 – In the of Robert Yardley against Rocky Mountain Power for Approval of Matter of the Application of Rocky Mountain Power the Power Purchase Agreement Mountain Power for Approval of between PacifiCorp and Kennecott the Pole Attachment Agreement be- Docket No. 15-035-67 – In the Utah Copper LLC (Refinery) tween Rocky Mountain Power and Matter of the Application of Rocky TDS Baja Broadband Mountain Power for Approval of Docket No. 15-035-76 – In the its Amendment to Agreement for Matter of the Application of Rocky Docket No. 15-035-83 – In the Electric Service with Springville Mountain Power for Approval of Matter of the Request of Rocky City, Utah the Power Purchase Agreement Mountain Power for Approval of between PacifiCorp and Kennecott its Seventh-Year Action Plan and Docket No. 15-035-68 – In the Utah Copper LLC (Smelter) Budget for the Strategic Commu- Matter of Rocky Mountain Power’s nications and Outreach Plan for Notice of Renewable Resources in Docket No. 15-035-77 – In the Demand Side Management 2016 Matter of the Application of Rocky Mountain Power for Approval of Docket No. 15-035-84 – In the Docket No. 15-035-69 – In the Mat- the Power Purchase Agreement Matter of the Application of Rocky ter of a Request for Agency Action between PacifiCorp and Tesoro Mountain Power for Approval of to Review the Carrying Charges Refining and Marketing Company the Purchase and Transfer Agree- Applied to Various Rocky Moun- LLC ment and the Power Supply Agree- tain Power Account Balances ment with Navajo Tribal Utility Docket No. 15-035-78 – In the Authority (NTUA) and Amend- Docket No. 15-035-70 – In the Matter of the Application of Rocky ment of Certificate of Public Con- Matter of the Application of Rocky Mountain Power for Approval of venience and Necessity Mountain Power for Approval of the Power Purchase Agreement the Power Purchase Agreement be- between PacifiCorp and Sigurd Docket No. 15-035-85 – In the tween PacifiCorp and Three Peaks Solar LLC Matter of the Application of Rocky Power, LLC Mountain Power for Approval of its Docket No. 15-035-79 – In the Agreement for Electric Service to Docket No. 15-035-71 – In the Matter of Rocky Mountain Power’s Additional Customers with City of Matter of the Application of Rocky Notice of IRS Application for Auto- Enterprise, Utah Mountain Power for Approval of its matic Accounting Change Amended Agreement for Electric Docket No. 15-035-86 – In the Service with Lehi City, Utah Docket No. 15-035-80 – In the Matter of the Application of Rocky Matter of the Application of Rocky Mountain Power for Approval of Docket No. 15-035-72 – In the Mountain Power for Approval of its the 2017 Protocol Matter of Rocky Mountain Power’s Amended Agreement for Electric Service Quality Review Report Service with Manti City, Utah

20 | PSC Docket No. 15-2508-01 – In the Docket No. 15-035-T12 – In the Docket No. 15-2508-T01 – In the Matter of the Formal Complaint of Matter of Rocky Mountain Power’s Matter of Revisions to Tariff No. Marian Seamons against Ticaboo Filing to Comply with the Com- 1 of Ticaboo Utility Improvement Utility Improvement District mission’s Order Issued on August District 29, 2014 in Docket No. 13-035-184, Docket No. 15-2582-01 – In the Mat- In the Matter of the Application of Docket No. 16-035-01 – In the ter of the Utah Public Service Com- Rocky Mountain Power for Author- Matter of the Application of Rocky mission Exercising Jurisdiction ity to Increase its Retail Electric Mountain Power for Approval of Over Schedule 38 and, as Adopted, Utility Service Rates in Utah and the 2016 Energy Balancing Account PacifiCorp’s OATT Part IV for Approval of its Proposed Elec- Docket No. 15-025-T02 – In the tric Service Schedules and Electric Docket No. 16-035-02 – In the Matter of Empire Electric Associa- Service Regulations Matter of the Request of Rocky tion, Inc.’s Tariff Revisions Mountain Power for Major Event Docket No. 15-035-T13 – In the Exclusion for the Weather-Related Docket No. 15-031-T03 – In the Matter of Rocky Mountain Power’s Events that Occurred on December Matter of Mt. Wheeler Power, Inc.’s Changes to Schedule 111 – Home 14-15, 2015 Rate Adjustments Energy Savings Program Docket No. 16-035-03 – In the Docket No. 15-031-T04 – In the Docket No. 15-035-T14 – In the Matter of Rocky Mountain Power’s Matter of Mt. Wheeler Power, Inc.’s Matter of Rocky Mountain Power’s Procurement Policy and Proce- Revisions to Rule 1 Proposed Revisions to Rule 6 – dures Updates Company’s Installation Docket No. 15-035-T06 – In the Docket No. 16-035-04 – In the Matter of Rocky Mountain Pow- Docket No. 15-035-T15 – In the Matter of the Application of Rocky er’s Proposed Revisions to Electric Matter of Rocky Mountain Pow- Mountain Power for Approval of Service Schedule No. 37, Avoided er’s Proposed Revisions to Electric the Power Purchase Agreement Cost Purchases from Qualifying Service Schedule No. 193, Demand between PacifiCorp and Thayn Facilities Side Management (DSM) Cost Hydro, L.L.C. Adjustment Docket No. 15-035-T10 – In the Docket No. 16-035-06 – In the Matter of Rocky Mountain Power’s Docket No. 15-035-T16 – In the Matter of the Application of Rocky Filing to Comply with the Com- Matter of Rocky Mountain Power’s Mountain Power for Approval of its mission’s Order Issued on June 9, Request to Cancel Electric Service Amended Agreement for Electric 2015, in Docket No. 14-035-140, In Schedule No. 71, Energy Exchange Service with Nephi City Corpora- the Matter of the Review of Electric Program Rider tion Service Schedule No. 38, Qualifying Facilities Procedures, and Other Docket No. 15-035-T17 – In the Docket No. 16-035-07 – In the Related Procedural Issues Matter of Rocky Mountain Power’s Matter of the Application of Rocky Proposed Revisions to Electric Ser- Mountain Power for Approval of its Docket No. 15-035-T11 – In the vice Schedule No. 117, Residential Agreement for Electric Service with Matter of Rocky Mountain Power’s Refrigerator Recycling Program Mount Pleasant City, Utah Proposed Tariff Revisions Docket No. 15-036-T01 – In the Docket No. 16-035-08 – In the Matter of the Revised Tariffs for Matter of PacifiCorp’s Semi-Annual Wells Rural Electric Company Hedging Report

21 | PSC Public Service Commission 2016 Annual Report

Docket No. 16-035-09 – In the Docket No. 16-035-17 – In the Docket No. 16-035-25 – In the Matter of Rocky Mountain Power’s Matter of Rocky Mountain Power’s Matter of the Application of Rocky Petition for Review to the Utah Demand-Side Management 2015 Mountain Power for Approval of its Utility Facility Review Board Annual Energy Efficiency and Peak Agreement for Electric Service to Load Reduction Report Additional Customers with Hyrum Docket No. 16-035-10 – In the City, Utah Matter of the Application of Rocky Docket No. 16-035-18 – In the Mat- Mountain Power for Authority to ter of Low Income Lifeline Program Docket No. 16-035-26 – In the Revise Rates in Tariff Schedule 98, Reports 2016 Matter of the Application of Rocky Renewable Energy Credits Balanc- Mountain Power for Approval of ing Account Docket No. 16-035-19 – In the its Amendment to Agreement for Matter of Rocky Mountain Power’s Electric Service to Additional Cus- Docket No. 16-035-11 – In the Mat- Fossil Fuel Energy Efficiency Stan- tomers with Monroe City, Utah ter of the Division’s Audit of Pacifi- dard Plan Corp’s 2015 Fuel Inventory Policies Docket No. 16-035-27 – In the and Practices Docket No. 16-035-20 – In the Mat- Matter of the Application of Rocky ter of Rocky Mountain Power’s CY Mountain Power for Approval of a Docket No. 16-035-12 – In the 2015 Affiliated Interest Report Renewable Energy Services Con- Matter of the Application of Rocky tract between Rocky Mountain Mountain Power for Approval of Docket No. 16-035-21 – In the Power and Facebook, Inc. Pursuant its Amendment to Agreement for Matter of Rocky Mountain Power’s to Tariff Electric Service Schedule Electric Service to Additional Cus- Solar Photovoltaic Incentive Pro- 34 tomers with Manti City, UT gram (Schedule 107) 2016 Annual Report Docket No. 16-035-28 – In the Docket No. 16-035-13 – In the Matter of Rocky Mountain Power’s Matter of the Request of Rocky Docket No. 16-035-22 – In the Customer Owned Generation and Mountain Power for Major Event Matter of the Application of Rocky Net Metering Report and Attach- Exclusion for the Weather-Related Mountain Power for Approval of ment A for the Period April 1, 2015 Events that Occurred on February the Pole Attachment Agreement be- through March 31, 2016 18-19, 2016 tween Rocky Mountain Power and Mobilitie, LLC Docket No. 16-035-29 – In the Docket No. 16-035-14 – In the Matter of Rocky Mountain Power’s Matter of Rocky Mountain Power’s Docket No. 16-035-23 – In the 2016 Avoided Cost Input Changes 2015 Annual Report of the Blue Sky Matter of the Application of Rocky Quarterly Compliance Filing Program Mountain Power for Approval of the Pole Attachment Agreement Docket No. 16-022-T01 – In the Docket No. 16-035-15 – In the Mat- for Small Cell and Wi-Fi Antennas Matter of Bridger Valley Electric ter of PacifiCorp’s Financial Reports between Rocky Mountain Power Association’s Proposed Tariff Revi- 2016 and Mobilitie, LLC sions

Docket No. 16-035-16 – In the Docket No. 16-035-24 – In the Docket No. 16-027-T01 – In the Matter of the Application of Rocky Matter of the Request of Rocky Matter of the Revisions to Flowell Mountain Power for Approval of its Mountain Power for Major Event Electric Association, Inc.’s Retail Amended Agreement for Electric Exclusion for the Weather-Related Electric Rates Service with Ephraim City, UT Events that Occurred on April 30 – May 1, 2016 22 | PSC Docket No. 16-030-T01 – In the Docket No. 16-035-T04 – In the Docket No. 16-035-T08 – In the Matter of the Revisions to Moon Matter of Rocky Mountain Pow- Matter of Rocky Mountain Power’s Lake Electric Association, Inc.’s er’s Proposed Revisions to Electric Proposed Revisions to Electric Ser- Retail Electric Rates Service Schedule No. 73, Subscriber vice Schedule No. 8, Large General Solar Program Rider Service – 1,000 kW and Over – Docket No. 16-031-T01 – In the Distribution Voltage Matter of Mt. Wheeler Power, Inc.’s Docket No. 16-035-T05 – In the Tariff Revisions Matter of Rocky Mountain Pow- Docket No. 16-035-T09 – In the er’s Proposed Revisions to Electric Matter of Rocky Mountain Power’s Docket No. 16-035-T01 – In the Service Schedule No. 94, Energy Proposed Electric Service Schedule Matter of Rocky Mountain Power’s Balancing Account (EBA) No. 34, Renewable Energy Tariff Proposed Revisions to Electric Ser- vice Schedule No. 118, Low Income Docket No. 16-035-T06 – In the Docket No. 16-066-T01 – In the Weatherization Program Matter of Rocky Mountain Pow- Matter of the Revisions to Dixie er’s Proposed Revisions to Electric Power’s Retail Electric Rates Docket No. 16-035-T02 – In the Service Schedule No. 37, Avoided Matter of Rocky Mountain Power’s Cost Purchases from Qualifying Docket No. 16-2508-T01 – In the Request to Cancel Electric Service Facilities Matter of Revisions to Tariff No. Schedule No. 117, Residential Re- 1 of Ticaboo Utility Improvement frigerator Recycling Program Docket No. 16-035-T07 – In the District Matter of Rocky Mountain Power’s Docket No. 16-035-T03 – In the Proposed Revisions to Electric Ser- Matter of Rocky Mountain Power’s vice Schedule No. 135, Net Meter- Proposed Revisions to Electric Ser- ing Service vice Schedule No. 140, Non-Resi- dential Energy Efficiency Program

23 | PSC Public Service Commission 2016 Annual Report

ELECTRIC UTILITY COMPANIES Operating in the State of Utah under the jurisdiction of the Public Service Commission

Bridger Valley Electric Association Garkane Energy Raft River Rural Electric 40014 Business Loop I-80 120 W. 300 S. 155 N. Main St. PO Box 399 PO Box 465 PO Box 617 Mountain View, WY 82939-0399 Loa, UT 84747-0465 Malta, ID 83342-0617 Tel: (307) 786-2800 Tel: (435) 836-2795 Tel: (208) 645-2211 (800) 276-3481 (800) 747-5403 (800) 342-7732 Fax: (307) 786-4362 Fax: (435) 836-2497 Fax: (208) 645-2300 Web: www.bvea.coop Web: www.garkaneenergy.com Web: www.rrelectric.com

Deseret Generation & Transmission Moon Lake Electric Association South Utah Valley Electric Cooperative 188 W. 200 N. Service District 10714 South Jordan GTWY. PO Box 278 803 N. 500 E. Suite 300 Roosevelt, UT 84066-0278 PO Box 349 South Jordan, UT 84095-3921 Tel: (435) 722-5428 Payson, UT 84651-0070 Tel: (801) 619-6500 Fax: (435) 722-5433 Tel: (801) 465-9273 (800) 756-3428 Web: www.mleainc.com Fax: (801) 465-4580 Fax: (801) 619-6599 Web: www.sesdofutah.com Web: www.deseretgt.com Mt. Wheeler Power 1600 Great Basin BL. Ticaboo Utility Improvement Dixie Escalante Rural Electric PO Box 151000 District 71 E. Highway 56 Ely, NV 89315 Highway 276, Mile Marker 27 HC 76 Box 95 Tel: (775) 289-8981 PO Box 2140 Beryl, UT 84714-5197 (800) 977-6937 Ticaboo, UT 84533-2140 Tel: (435) 439-5311 Fax: (775) 289-8987 Tel: (435) 788-8343 Fax: (435) 439-5352 Web: www.mwpower.net Tel: (435) 788-2115 Web: www.dixiepower.com PacifiCorp dba Wells Rural Electric Company Empire Electric Association Rocky Mountain Power 1451 Humboldt Ave. 801 N. Broadway 1407 W North Temple PO Box 365 PO Box Drawer K Salt Lake City, UT 84116 Wells, NV 89835-0365 Cortez, CO 81321-0676 Tel: (801) 220-2000 Tel: (775) 752-3328 Tel: (970) 565-4444 Fax: (801) 220-2798 Fax: (775) 752-3407 (800) 709-3726 Web: www.rockymtnpower.net Web: www.wrec.coop Fax: (970) 564-4404 Web: www.eea.coop

Flowell Electric Association 495 N. 3200 W. Fillmore, UT 84631 Tel: (435) 743-6214 Fax: (435) 743-5722

24 | PSC Public Service Commission 2016 Annual Report

25 | PSC Public Service Commission 2016 Annual Report

Natural Gas

26 | PSC Natural Gas Utilities Overview Questar Gas Company (Questar) is the only natural gas utility regulated by the PSC for rate- making purposes. It currently provides natural gas distribution services to over 950,000 customers in Utah. Unlike most natural gas utilities, Questar owns or has access to natural gas production resources, known as cost-of-service gas, that provides a portion of the gas supply for its residential, commercial, and industrial sales customers. Questar also provides other services associated with natural gas, such as the transportation of customer-acquired gas through its distribution system and the sale of compressed natural gas for use in natural gas vehicles (NGV)

Rate Mechanisms to adjust its rates to recover the costs of producing its own gas and purchasing gas from others (collectively The PSC is responsible for determining just and referred to in rates as the gas commodity rate element), reasonable rates for Questar. During general rate case and the costs associated with gas gathering, storage, proceedings the PSC evaluates costs, excluding those and interstate transportation (collectively referred to for gas supply and transportation, to Questar’s system in rates as the supplier non-gas, or SNG, rate element). incurred by Questar to provide service to its retail When actual costs vary from those projected, the customers. At the conclusion of these proceedings the difference is maintained in a special balancing account PSC sets distribution non-gas (DNG) rates to cover and an appropriate rate adjustment is made in a pass- Questar’s costs and provide a fair rate of return on its through rate proceeding. Most recently, in May 2016, investments. Questar’s most recent general rate case Questar’s pass-through filing reflected commodity and concluded in February of 2014 and pursuant to stipu- SNG costs of $541.7 million for Utah customers. The lation, Questar’s will file its next general rate between rates set in this proceeding reflected an estimated de- July 1 and December 31 2019. crease of approximately $28.6 million when compared with the previous pass-through proceeding. Commod- DNG rates cover the costs associated with Questar’s ity and SNG costs currently represent the majority of U.S. Department of Transportation-required pipeline the cost of providing natural gas service to customers integrity management program, currently estimated at in Utah. approximately $6 million per year. Under this program, Questar is required to conduct ongoing assess- Since 2006, the PSC has approved the use of sever- ments of pipeline integrity and associated risks, collect al other balancing accounts agreed to in settlement and analyze pipeline data, and implement preventive stipulations, each supported by a diverse group of and mitigated measures to ensure pipeline safety. parties. These balancing accounts track costs and When actual integrity management costs vary from revenues associated with: the Conservation Enabling those projected, the difference is maintained in a spe- Tariff (CET), which allows Questar to collect a fixed cial balancing account that is addressed during general revenue-per-customer on a monthly basis in exchange rate case proceedings. for promoting customer energy efficiency programs; Questar’s energy efficiency (EE) program; and Que- Questar also collects revenue through a variety of oth- star’s energy assistance program for qualified low er PSC-approved mechanisms. At least twice annually income customers. Rate adjustments associated with Questar files a “pass-through” application with the PSC these accounts are normally filed concurrent with pass-through proceedings. The CET and EE balanc-

27 | PSC Public Service Commission 2016 Annual Report ing account rate adjustments are only applicable to associated with the infrastructure tracker program; Questar’s GS rate schedule whereas those associated and 4) a $0.2 million (0.02 percent) increase associ- with the energy assistance program are applicable to ated with the low-income energy assistance program all sales and transportation, as well as the natural gas account balance. vehicle rate schedules. Effective December 1, 2015, Questar implemented 1) In June 2010, as part of an overall general rate case set- a $7.3 million (0.82 percent) increase associated with tlement agreement among parties, the PSC approved the Infrastructure Tracker Pilot Program; and 2) no Questar’s implementation of an Infrastructure Tracker change to Questar’s Demand Side Management/Energy (IT) Pilot Program which allows Questar to track and Efficiency Program revenue requirement or rates. recover costs directly associated with replacement of aging infrastructure between general rate cases. These On February 1, 2016, Questar implemented a $1.8 costs are recovered through a surcharge included on million (0.19 percent) rate decrease associated with the all of Questar’s published rate schedules. As part of the Infrastructure Tracker Pilot Program resulting from PSC-approved stipulation in Questar’s 2013 general the extension of bonus depreciation by the federal Pro- rate case, the IT Pilot Program was continued in its pi- tecting Americans from Tax Hikes Act of 2015. lot program status and was expanded so that belt lines are now eligible for funding through the IT collection Effective June 1, 2016, Questar implemented a $28.6 mechanism. The stipulation specifies that the amount million (3.04 percent) decrease for the gas pass- eligible to be collected through the Infrastructure through balancing account reflecting a projected de- Tracker for both the high pressure and intermediate crease in both gas commodity costs and in SNG costs. high pressure natural gas facilities is limited to $65 million per year adjusted for inflation. Because the balancing account rates are set using a future test year, to the extent the future unfolds differ- Rate Changes ently than forecast, the amount collected in the balancing accounts can vary from projections. Rates reset in In FY 2016, Questar filed applications to change its subsequent proceedings take into account the current rates seven times in five separate rate proceedings. The status of the balancing account. As of the end of fiscal following information presents the date the new rates year 2016, the gas pass-through balancing account re- became effective, the PSC-approved revenue change flected a balance of $28.8 million owed to Questar, the and, in parentheses, the associated percent change in CET balancing account reflected a balance of $1.6 mil- a typical residential customer’s annual bill. A typical lion owed to customers, the DSM balancing account residential customer is defined as one using 82 decath- reflected a balance of $2.2 million owed to customers, erms per year of natural gas. With the exception of the the integrity management account reflected a balance low-income assistance program, these rate changes of $5.0 million owed to Questar, and the low income were approved on an interim basis, pending the review energy assistance program account reflected a balance of the results of the Division of Public Utilities’ (Divi- of $0.25 million owed to customers. sion) audit.

On October 1, 2015, Questar implemented a $12.3 million (1.3 percent) rate decrease reflecting the following elements: 1) a $17.6 million (1.84 percent) decrease for the gas pass-through account balance; 2) a $3.9 million (0.43 percent) increase associated with the CET account balance; 3) a $1.2 million (0.07 percent) increase

28 | PSC Acquisition of Questar Corporation by Dominion changes in the following parameters used to calculate Resources, Inc. the TIC: (1) a decline in the Clay Basin Fuel Gas Re- imbursement rate (i.e., from $0.08194 to $0.08152); (2) In March 2016, Questar filed an application requesting a decline in imbalanced volumes (i.e., from 3,333,731 approval of a transaction under which Questar Corpo- decatherm to 2,783,249 decatherm); (3) a decline in ration, the parent company of Questar, will become a the total annual costs associated with the imbalance wholly-owned subsidiary of Dominion Resources, Inc. charge (i.e. from $812,097 to $676,830); and (4) a de- (Merger). The application also requests the PSC issue cline in the total daily imbalances that exceed the plus an accounting order authorizing Questar to defer the or minus five percent tolerance (i.e., from 9,128,985 transition costs it incurs associated with the Merger decatherm to 8,508,613 decatherm). for possible future recovery in rates. The PSC held a technical conference on April 28, 2016 to allow parties Canyon Creek and PSC staff an opportunity to ask questions regarding the Merger and its effect on Questar. Parties to this Under the terms of the Wexpro Stipulation and Agree- docket executed a stipulation that the PSC approved in ment (Wexpro I Agreement) approved by the PSC in early FY 2017. 1981, Wexpro Gas (Wexpro) has managed and developed natural gas reserves within a defined set of Transportation Imbalance Charge properties for Questar. Production from these reserves is delivered to Questar at cost of service, which other In December 2014, Questar filed an application pro- than the time periods of 1994 through 1996 and 2009 posing to implement a new $0.19064 per decatherm to the present, has generally been lower-priced than daily transportation imbalance charge (TIC) applicable market-based resources acquired by Questar. This to transportation customers taking service under the arrangement has provided Questar customers with TS, MT, and FT-1 rate schedules. As proposed, the new a stable source of gas supply and long-term hedge TIC would be assessed on daily imbalance volumes against price volatility. outside of a plus or minus five percent tolerance. Que- star’s reason for the new charge was the Transportation In March 2013, the PSC approved the Wexpro II Customers were benefitting from services paid for by Agreement (Wexpro II) which identifies the proce- firm and interruptible customers. In December 2015, dures for Questar to apply to the PSC for approval to the PSC issued an order approving a TIC of $0.08896 include oil and gas properties under Wexpro II. Upon per decatherm applied to daily imbalance volumes approval, Wexpro II properties would be managed and outside of a five percent tolerance. The new charge be- developed in a manner similar to the properties in- came effective February 1, 2016, and the revenues from cluded under the Wexpro I Agreement. this charge are credited to sales customers in the 191 account in each pass-through application. The rate will In December 2014, Wexpro acquired an additional 30 be updated in each pass-through filing and reviewed in percent working interest in the natural gas- producing general rate cases. properties in the Wexpro I Canyon Creek development drilling area, located in the Vermillion Basin in south- As required, concurrent with the filing of the May 2016 west Wyoming, at a cost of $52.7 million. This acqui- pass-through application, Questar filed an application sition increased Wexpro’s ownership interest in the to update the TIC, effective June 1, 2016. Questar’s Canyon Creek Area from 70 percent to 100 percent. application, as corrected at hearing, proposed a 10.6 In August 2015, Questar filed a request for approval to percent decrease in the TIC to $0.07955 per decath- include the Canyon Creek acquisition under Wexpro erm. The PSC-approved decrease in the TIC reflects II. In November 2015, the PSC approved a settlement stipulation allowing Questar to include the Canyon

29 | PSC Public Service Commission 2016 Annual Report

Creek acquisition under Wexpro II with certain con- In the 2016 IRP Questar identified a cost-of-service gas ditions. These conditions include: the rate of return production level of 64.0 million decatherms (compared on post-2015 Wexpro I and Wexpro II Development with 66.2 million decatherms in the 2015 IRP) and a Drilling or any other capital investment, and any asso- balanced portfolio of 53.6 million decatherms of pur- ciated AFUDC, for both natural gas and oil wells, will chased gas (compared with 57.6 million decatherms in be the PSC-allowed rate of return; going forward, rev- the 2015 IRP) to meet the gas supply requirements of enue and related expenses from non-commercial wells its customers during the 2016 – 2017 IRP year. Questar will be shared on a 50/50 basis; and dry hole costs will also identified several potential future system upgrade be limited to 4.5% of Wexpro’s annual development and replacement projects to ensure safe, adequate drilling program. service. Questar concluded it should continue to mon- itor and manage producer imbalances and promote Resource Planning cost-effective energy efficiency measures. In addition, Questar concluded there is no current need for addi- The PSC requires Questar to prepare and file an an- tional price stabilization measures for purchased gas nual integrated resource plan (IRP) which is used by contracts to mitigate the risk of volatility in the mar- Questar as a guide for meeting the natural gas require- ketplace but it will continue to review this issue on an ments of its customers on both a day-to-day and long annual basis. term basis. The PSC-approved 2009 IRP Standards and Guidelines (Standards and Guidelines) are intended As mentioned above, to prevent catastrophic pipeline to ensure the present and future customers of Que- failure incidents, the U.S. Department of Transporta- star are provided natural gas energy services at the tion Pipeline Hazardous Materials and Safety Admin- lowest cost consistent with safe and reliable service, istration (PHMSA) promulgated rules to ensure the the fiscal requirements of a financially healthy utility, integrity of natural gas transmission and distribution and the long-run public interest. The IRP is based on lines. The 2016 IRP addresses Questar’s planned in- a 20-year planning horizon, focusing on the immedi- tegrity management program activities and associated ate future. During FY 2016, the PSC both concluded costs. Questar estimates it will spend approximately its evaluation of Questar’s 2015 IRP (representing $5 million per year through 2018 on transmission and the plan year of June 1, 2015, through May 31, 2016) distribution integrity management activities. and commenced review of Questar’s 2016 IRP filed in June 2016 (representing the plan year of June 1, 2016, Prior to filing the 2016 IRP, Questar held public in- through May 31, 2017). put meetings to address among other things: the announcement of Dominion Gas Corporation’s ac- Pertaining to Questar’s 2015 IRP, the PSC invited par- quisition of Questar Corporation, cost-of-service ties to file comments and reply comments, in August gas reporting, Wexpro’s 2016 drilling plan, upstream and September 2015, respectively. On October 2015, transportation contracts, meeting peak hour demands the PSC issued an order determining Questar’s 2015 storage and transportation contracts, a review of the Integrated Resource Plan substantially complied with 2016 heating season, and a review of Questar’s 2016 the requirements of the Standards and Guidelines. request for proposal for purchased gas. A technical conference was held on June 23, 2016, during which As part of the IRP process, Questar evaluates data on Questar presented information and responded to natural gas supply and demand, energy efficiency and questions concerning its 2016 IRP. This docket will conservation, system constraints and capabilities, and conclude in FY 2017. gas drilling, gathering, transportation and storage, as well as results from a cost-minimizing stochastic mod- el, to develop a resource acquisition plan and strategy.

30 | PSC Natural Gas Conservation and Energy Efficiency Infrastructure Tracker

The PSC reviews and approves Questar’s annual plan From January 2011, when the first IT collection rate and budget for EE activities and the market transfor- was approved, through June 2016, Questar collected mation initiative. This plan addresses Questar’s pro- over $50 million through the IT rate adjustment mech- posed programs to encourage residential and commer- anism to cover the costs associated with its infrastruc- cial customers to conserve energy through education ture replacement program in between general rate and the use of energy-efficiency products, appliances, cases. and construction methods. In November 2015, Questar filed its 2016 Replacement In 2015, Questar spent $24.2 million on its energy effi- Infrastructure Annual Plan and Budget indicating that ciency program, or 85% of its PSC-approved budget of in 2016 Questar plans to replace three line segments $28.5 million. Questar reported that the 2015 program in Salt Lake, Utah and Davis Counties, and several belt had over 80,000 participants and resulted in annual line segments in Salt Lake and Davis counties, at an natural gas savings of over 760,000 decatherms. estimated cost of $70 million. In February 2016, Que- star filed correspondence with the PSC seeking a $4 In December 2015, the PSC approved Questar’s pro- million increase for the 2016 IT budget. In response to posal to maintain the 2016 energy efficiency programs this request and comments from the Division of Public and market transformation initiative at $26.7 million. Utilities, the PSC approved the requested $4 million In 2016, Questar will continue its existing programs 2016 IT budget increase and ordered that Questar’s with minor changes. Questar estimated an annual 2017 IT program planned budget be decreased by an savings of 940,293 decatherms based on the same level equal amount. of participation as in 2015. This is equivalent to the average annual natural gas consumption of over 11,000 homes.

The programs currently offered by Questar are: Ther- mWise® Appliance Rebates, ThermWise® Builder Rebates, ThermWise® Business Rebates, ThermWise® Weatherization Rebates, ThermWise® Home Energy Plan, Low Income Efficiency, ThermWise® Business Custom Rebates, and a comprehensive Market Trans- formation initiative. These programs offer rebates, fund training and grants, and provide information to Questar customers with the goal of decreasing energy consumption.

31 | PSC Public Service Commission 2016 Annual Report

NATURAL GAS TECHNICAL CONFERENCES

During FY 2016, the PSC held technical conferences addressing the following matters:

September 11, 2015 Docket Nos. 15-057-11, 15-057-12, 15-057-13, and 15-057-14 A technical conference was held to allow parties and PSC staff an opportunity for questions and answers regarding Questar’s applications in these dockets.

September 17, 2015 Docket No. 15-057-10 A technical conference was held with the purpose of allowing Questar Company to present information to PSC staff and interested parties concerning its application for approval of the Canyon Creek acquisition as a Wexpro II property.

April 28, 2016 Docket No. 16-057-01 A technical conference was held to allow parties and PSC staff an opportunity to ask questions regarding Questar Company’s and Dominion Resources, Inc.’s proposed merger.

June 23, 2016 Docket No. 16-057-08 A technical conference was held to discuss the information presented in Questar’s 2016 Integrated Resource Plan.

32 | PSC NATURAL GAS DOCKETS Docket No. 14-057-25 – In the Docket No. 15-057-09 – In the Matter of the Application of Que- Matter of the Formal Complaint Docket No. 09-057-16 – In the Mat- star Gas Company for Approval of of Henry Chandra against Questar ter of the Application of Questar the 2015 Year Budget for Energy Gas Company Gas Company for Authority to In- Efficiency Programs and Market crease its RetailGas Utility Service Transformation Initiative Docket No. 15-057-10 – In the Rates in Utah and for Approval of Matter of the Application of Que- its Proposed Gas Service Schedules Docket No. 14-057-29 – In the star Gas Company for Approval of and Gas Service Regulations Matter of Questar Gas Company’s the Canyon Creek Acquisition as a Replacement Infrastructure 2015 Wexpro II Property Docket No. 11-057-05 – In the Mat- Annual Plan and Budget ter of the Request of the Division Docket No. 15-057-11 – In the Mat- of Public Utilities for Enforcement Docket No. 14-057-31 – In the ter of the Pass-Through Application Action under the Natural Gas Pipe- Matter of the Application of Que- of Questar Gas Company for an line Safety Act against Questar Gas star Gas Company to Make Tariff Adjustment in Rates and Charges Company Modifications to Charge Transpor- for Natural Gas Service in Utah tation Customers for Use of Suppli- Docket No. 13-057-05 – In the Mat- er-Non-Gas Services Docket No. 15-057-12 – In the ter of the Application of Questar Matter of the Application of Que- Gas Company to Increase Distri- Docket No. 14-057-32 – In the Mat- star Gas Company to Amortize bution Rates and Charges and to ter of a Request for Agency Action the Conservation Enabling Tariff Make Tariff Modifications to Review the Carrying Charges Balancing Account Applied to Various Questar Gas Docket No. 13-057-07 – In the Mat- Company Account Balances Docket No. 15-057-13 – In the Mat- ter of the Pass-Through Application ter of the Application of Questar of Questar Gas Company for an Docket No. 15-057-03 – In the Gas Company to Change the Base Adjustment in Rates and Charges Matter of Questar Gas Company’s Distribution Non-Gas Rate and the for Natural Gas Service in Utah Energy Efficiency Reports Infrastructure Rate Adjustment

Docket No. 13-057-13 – In the Mat- Docket No. 15-057-06 – In the Docket No. 15-057-14 – In the Mat- ter of the Application of Questar Matter of Questar Gas Company ter of the Application of Questar Gas Company for Approval to In- Financial Documents Filed in 2015 Gas Company for a Tariff Change clude Property Under the Wexpro and Adjustment to the Low Income II Agreement Docket No. 15-057-07 – In the Assistance/Energy Assistance Rate Matter of Questar Gas Company’s Docket No. 14-057-15 – In the Integrated Resource Plan (IRP) for Docket No. 15-057-15 – In the Mat- Matter of Questar Gas Company’s Plan Year: June 1, 2015 to May 31, ter of the Formal Complaint of Dell Integrated Resource Plan (IRP) for 2016 and Luceal Ellertson against Que- Plan Year: June 1, 2014 to May 31, star Gas Company 2015 Docket No. 15-057-08 – In the Matter of the Formal Complaint of Brittnie Boberg against Questar Gas Company

33 | PSC Public Service Commission 2016 Annual Report

Docket No. 15-057-16 – In the Docket No. 15-057-T05 – In the Docket No. 16-057-01 – In the Mat- Matter of the Application of Que- Matter of Questar Gas Company’s ter of the Joint Notice and Appli- star Gas Company for Approval of Filing to Comply with the Com- cation of Questar Gas Company the 2016 Year Budget for Energy mission’s Bench Order Issued on and Dominion Resources, Inc. of Efficiency Programs and Market September 24, 2015, in Docket Nos. Proposed Merger of Questar Cor- Transformation Initiative 15-057-11, 15-057-12, 15-057-13, poration and Dominion Resources, and 15-057-14 Inc. Docket No. 15-057-17 – In the Matter of the Application of Que- Docket No. 15-057-T06 – In the Docket No. 16-057-02 – In the star Gas Company to Change the Matter of Questar Gas Company’s Matter of the Renewal of Contract Infrastructure Rate Adjustment Filing to Comply with the Com- for Regulatory Services between the mission Order Issued on November Idaho Public Utilities Commission Docket No. 15-057-18 – In the 9, 2015 in Docket No. 14-057-31, and the Public Service Commission Matter of the Application of Que- Application of Questar Gas Com- of Utah star Gas Company to Amortize the pany to Make Tariff Modifications Demand Side Management/Energy to Charge Transportation Custom- Docket No. 16-057-03 – In the Mat- Efficiency Deferred Account Bal- ers for Use of Supplier-Non-Gas ter of the Application of Questar ance Services Gas Company to Increase Distribu- tion Rates and Charges and Make Docket No. 15-057-19 – In the Docket No. 15-057-T07 – In the Tariff Modifications Matter of Questar Gas Company’s Matter of Questar Gas Company’s Replacement Infrastructure 2016 Filing to Comply with the Com- Docket No. 16-057-04 – In the Annual Plan and Budget mission Order Confirming Bench Matter of Questar Gas Company’s Rulings Issued on December 2, Energy Efficiency Reports Docket No. 15-2577-01 – In the 2015 in Docket Nos. 15-057-17, Matter of the Petition of Mid-Utah Application of Questar Gas Com- Docket No. 16-057-05 – In the Mat- Gas Pipeline Co., LLC Requesting pany to Change the Infrastructure ter of the Pass-Through Application a Declaratory Ruling by the Public Rate Adjustment; and 15-057-18, of Questar Gas Company for an Service Commission of Utah Application of Questar Gas Com- Adjustment in Rates and Charges pany to Amortize the Demand Side for Natural Gas Service in Utah Docket No. 15-057-T03 – In the Management/Energy Efficiency Matter of Questar Gas Company’s Deferred Account Balance Docket No. 16-057-06 – In the Mat- Filing to Comply with the Com- ter of the Application of Questar mission Order Issued on April 29, Docket No. 15-057-T08 – In the Gas Company for an Adjustment to 2015, in Docket No. 14-057-32, In Matter of Questar Gas Company’s the Daily Transportation Imbalance the Matter of a Request for Agen- Filing to Comply with the Commis- Charge cy Action to Review the Carrying sion’s Order Issued on December Charges Applied to Various Que- 16, 2015 in Docket No. 15-057-16, star Gas Company Account Balanc- Application of Questar Gas Com- es pany for Approval of the 2016 Year Budget for Energy Efficiency Pro- grams and Market Transformation Initiative

34 | PSC Docket No. 16-057-07 – In the Matter of Questar Gas Company NATURAL GAS UTILITY COMPANIES Financial Documents Filed in 2016 Operating in the State of Utah under the jurisdiction of the Public Service Commission Docket No. 16-057-08 – In the Regulatory Affairs Matter of Questar Gas Company’s 2016 Integrated Resource Plan Questar Gas Company 333 South State Street Docket No. 16-057-T01 – In the PO Box 45360 Matter of Questar Gas Company’s Salt Lake City, UT 84145-0360 Proposed Tariff Revisions Tel: (801) 324-5555 Emergency: (800) 541-2824 Docket No. 16-057-T02 – In the Fax: (800) 324-5131 Matter of Questar Gas Company’s Proposed Tariff Revisions Wendover Gas Company http://psc.utah.gov/utilities/gas/ 285 S. 1st St. gasindx/2016/16057T02indx.html PO Box 274 Wendover, UT 84083 Docket No. 16-057-T03 – In the Tel: (775) 664-2291 Matter of Questar Gas Company’s (775) 664-3081 Request for Approval to Change Fax: (775) 664-4422 Section 5.08 of its Tariff

Docket No. 16-057-T04 – In the Matter of Questar Gas Company’s Proposed Tariff Revisions

35 | PSC Public Service Commission 2016 Annual Report

Water

36 | PSC water utilities Overview For the overwhelming majority of Utahns, culinary water is delivered by municipal systems, quasi-governmental special improvement districts, or water districts. Irrigation water is delivered by irrigation cooperatives in Utah. Some Utahns, however, receive their culinary water through privately-owned water companies. The PSC is charged by the legislature with regulat- ing those private water companies. The PSC ensures that customers of privately-owned water companies have access to water at just and reasonable rates. The PSC has no jurisdiction over municipal systems, quasi-governmental special improvement districts, or water districts. It does not have jurisdiction over irrigation cooperatives.

Water Companies PSC Jurisdiction

Many of the new water companies have been set up As with other utilities, the PSC exercises regulatory as non-profit cooperatives with the intent that control jurisdiction over rates and changes in tariffs. Rate cases and ownership, with all of the responsibilities atten- in the water context are relatively infrequent. Filing dant thereto, will transfer to the lot owners as the lots and prosecuting a rate case is somewhat costly and are sold. In the meantime, many developers subsidize complicated, so companies tend to apply only when their water companies to enable them to offer attrac- the need for an increase is acute. The PSC also adjudi- tive rates. cates consumer complaints regarding water companies, as it does with other utilities. The PSC must exercise its jurisdiction as long as the developer retains effective voting control of the water company. Once the lot owners/water users have at- tained voting control, the PSC must relinquish jurisdiction.

In uncontested cases, the PSC adjudicates the status of a water company informally. Those companies that operate as cooperatives are issued informal letters of exemption without the formal entry of a PSC order. Those companies found to be subject to PSC jurisdiction are issued Certificates of Public Convenience and Necessity.

37 | PSC Public Service Commission 2016 Annual Report Docket No. 16-098-01 – In the Matter of the Rates of WATER DOCKETS Community Water Company, LLC

Docket No. 14-098-01 – In the Matter of the Applica- Docket No. 16-2025-01 – In the Matter of the Formal tion of Community Water Company for Approval of a Complaint of Patricia L. Matthews against Dammeron General Rate Increase Valley Water Works

Docket No. 15-098-01 – In the Matter of the Applica- Docket No. 16-2567-01 – In the Matter of the Request tion of Community Water Company for Approval of of Bumblebee Water System, Inc. for an Exemption General Rate Increase from Public Service Commission Regulation

Docket No. 15-2025-01 – In the Matter of the Appli- Docket No. 16-2025-T01 – In the Matter of Dammeron cation of Dammeron Valley Water Works, LLC for Valley Water Works, LLC’s Updated Tariff to Comply Approval of General Rate Increase with the Commission’s Order Issued on September 11, 2015 in Docket No. 15-2025-01 Docket No. 15-2280-01 – In the Matter of the Formal Complaint of Kearston Adams against Legacy Sweet- JUDICIAL DECISIONS water, Inc. Utah Court of Appeals Case No. 20140653 - Dansie v. Docket No. 16-014-01 – In the Matter of Storm Haven Public Service Commission. The Court’s order, which Sewer Company and Storm Haven Water Company, affirmed in full the PSC’s administrative decision, was Inc. Cancellation of CPCNs issued on 05/26/2016.

38 | PSC 39 | PSC Public Service Commission 2016 Annual Report

WATER UTILITY COMPANIES Operating in the State of Utah under the jurisdiction of the Public Service Commission Bridge Hollow Water Coyotes-N-Cowboys Linecamp Grand Staircase Water Company, Association Subdivision, LLC. LLC. 600 Bridge Hollow Drive 1770 South SR 22 101 Larkspur Landing Circle, Wanship, UT 84017 Antimony, UT 84712 Suite 310 Tel: (801) 969-3481 Tel: (435) 624-3216 Larkspur, CA 94939 Fax: (801) 967-8127 Fax: (435) 624-3211 Tel: (415) 925-8000 email: [email protected] Bridgerland Village Harmony Heights Water Company Garden City, UT 84028 Dammeron Valley Water Works, 722 East 200 South Tel: (435) 757-6840 LLC. P.O. Box 487 Fax: (435) 755-3009 1 Dammeron Valley Drive East New Harmony, UT 84757 Dammeron Valley, UT 84783 Tel: (435) 586-9208 Canaan Springs Water Tel: (435) 574-2295 Fax: (435) 586-9208 Company Fax: (435) 656-0504 3659 Canaan Ranch Road email: [email protected] Harmony Mountain Ranch Water Apple Valley, UT 84737 Company Tel: (435) 877-1409 Eagle's Landing Water Company, 2116 North Canyon Greens Drive LLC. Washington, UT 84780 Cedar Ridge Distribution 1094 North Ridge Way Tel: (435) 531-1717 Company Spanish Fork, UT 84660 Fax: (435) 627-9383 12435 North Hillcrest Drive Tel: (801) 794-9559 Deweyville, UT 84309 Fax: (801) 794-9669 Hi-Country Estates Homeowners Tel: (435) 257-7152 email: hearthstonedevelopment@ Association hotmail.com d/b/a Hi-Country Estates Phase #1 Community Water Company, Water Company LLC. Elk Ridge Estates Water Company 124 Hi-Country Road 1840 Sun Peak Drive P.O. Box 100013 Herriman, UT 84065 Park City, UT 84098 Alton, UT 84710 Tel: (801) 254-2360 Tel: (435) 200-8400 Tel: (435) 648-2464 Fax: (801) 505-4664 Fax: (435) 200-8454 Fax: (800) 299-6201

Falcon Crest Water Company, LLC. C/O Lone Peak Realty & Management 4115 South 430 East, Suite 201 Salt Lake City, UT 84107 Tel: (801) 268-1087 Fax: (801) 262-7937

40 | PSC Public Service Commission 2016 Annual Report

WATER UTILITY COMPANIES CONTD.

Hidden Creek Water Company Legacy Sweet Water, Inc. Wanship Cottage Water Company 5225 Alvera Cir 1036 East Canyon Road 320 Old Farm Road Salt Lake City, UT 84117 Ephraim, UT 84627 Coalville, UT 84017 Tel: (801) 272-3525 Tel: (435) 283-3424 Tel: (435) 336-5584 Fax: (801) 277-6691 Fax: (435) 336-2380 North Creek Ranch Home Owners Highlands' Water Company, Inc. Association WaterPro, Inc. 5880 North Highland Drive 314 West 1425 North 12421 South 800 East Mountain Green, UT 84050 Beaver, UT 84713 Draper, UT 84020 Tel: (801) 876-2510 Tel: (435) 438-6308 Tel: (801) 571-2232 Fax: (801) 876-2510 Fax: (801) 571-8054 Pine Valley Irrigation Company Web: www.waterpro.net Horseshoe Mountain Ranch Estates 316 Diagonal Street Owners Assoc., Inc. St. George, UT 84770 White Hills Water Company, Inc. 10160 Roseboro Road Tel: (435) 673-3435 1099 West South Jordan Parkway Sandy, UT 84092 email: [email protected] South Jordan, UT 84109 Tel: (801) 572-4728 Tel: (801) 995-0158 Fax: (801) 572-7456 Pineview West Water Company Fax: (801) 495-3415 828 Radford Lane Kayenta Water Users, Inc. Eden, UT 84310 Willow Creek Water Company, Inc. d/b/a KWU, Inc. Tel: (801) 675-1711 14015 North 400 West 800 North Kayenta Parkway Beaver Dam, UT 84306 Ivins, UT 84738 South Duchesne Culinary Water, Inc. Tel: (435) 458-3429 Tel: (435) 628-7234 59 West Main Street email: [email protected] Fax: (435) 628-7707 Duchesne, UT 84021 Tel: (435) 738-6400 SEWER COMPANIES Lake Front Estates Water Users Fax: (435) 738-6003 Association Mountain Sewer Corporation 156 North Main Street Storm Haven Water Company, Inc. 932 South 6525 East Richfield, UT 84701 4782 South Cove Lane Huntsville, UT 84317 Tel: (801) 561-1752 Heber City, UT 84032 Tel: (801) 745-2639 Fax: (801) 561-6083 Tel: (435) 654-3119 email: [email protected] Storm Haven Water Company, Inc. Lakeview Water Corporation 4782 South Cove Lane 932 South 6525 East Heber City, UT 84032-9641 Huntsville, UT 84317 Tel: (435) 654-3119 Tel: (801) 745-2639 email: [email protected] email: lakeviewwatercorp@gmail. com

41 | PSC Public Service Commission 2016 Annual Report

Telecommunictions

42 | PSC Telecommunications Utilities Overview In fiscal year 2016, there were, on average, about 750,000 traditional land line telephones, close to 2.25 million wireless telephones, and an unknown, but likely increasing number of voice over internet protocol (VoIP) accounts within the state. Overall, the local exchange service telecommunications industry in Utah is characterized by both intra-industry competition with competitive local exchange companies (CLEC’s) as well as competition with wireless and VoIP companies. As a result of consumers having more options, the total number of traditional land line phone accounts in Utah has declined from 1.2 million in 2001 to about 750,000 today, even as the population and the number of households and businesses have been increasing.

The regulation of telecommunications companies The other major providers of telephone service are the providing telephone service in Utah has changed sig- CLECs. Since 1995, out of a total of 320 applications nificantly over the past twenty years. These changes are for Certificates of Public Convenience and Necessity due to alterations in the number and type of firms in (certificates), the PSC has issued 247 certificates to the industry, the types of technologies used, consumer CLECs, primarily in CenturyLink’s service territory. preferences, and the legal landscape. In fiscal year 2016, there were 145 CLECs (certificate holders), 85 of whom were active, meaning they Qwest (doing business as CenturyLink, referred to provided service to actual customers and/or filed as CenturyLink hereafter) is the largest certificated annual reports. Of these 85 CLECs, approximately 65 telecommunications company in Utah. It operates appear to be providing service as they pay into Utah’s under state pricing flexibility rules and faces both universal service support fund (UUSF) on an ongoing intra- and inter-industry competition. CenturyLink basis. Most of those active CLECs provide service only operates under the same service quality regulations to business customers. Most CLECs provide services that all rate-of-return regulated local exchange com- using some network elements of CenturyLink’s public panies and non-regulated competitive companies face. telephone network but Comcast offers VoIP over its CenturyLink primarily offers service to residential and own cable network and interconnects with Centu- business customers located along the Wasatch Front ryLink’s public telephone network directly as it is a and most of the major population centers from Lo- certificated local exchange carrier. gan to St. George. CenturyLink’s service area includes about ninety percent of the state’s population. Significant Developments Currently, the PSC sets rates through traditional rate- of-return regulation only for the nineteen independent The event with potentially the most far-reaching incumbent telephone companies (Rural Incumbents) consequences relating to telecommunications in Utah providing land line local exchange service in the more during FY 2016 was the ongoing implementation rural areas of the state. These Rural Incumbents gen- efforts of the Federal Communications Commission’s erally do not face competition from CLECs but, like (FCC) “Order on Connect America Fund and In- CenturyLink, face competition from both wireless and ter-Carrier Reform Order” (Transformation Order). VoIP providers. Many of these companies are part of This Order is beginning to meaningfully alter the larger corporate entities that also compete in the wire- federal programs relating to the FCC’s Universal Ser- less, internet, video, and VoIP markets. The PSC does vice Fund (FUSF). The Transformation Order creates not regulate wireless providers, toll resellers, video pro- the Connect America Fund (CAF) and shifts money viders, internet service providers, or VoIP companies.

43 | PSC Public Service Commission 2016 Annual Report from high cost telephone support and inter-carrier state to undertake additional verification and eligibility compensation objectives to building out broadband determination work to ensure duplicate benefits are facilities in un-served or under-served areas of the not being collected by the same person or household. country. Because Utah’s telephone carriers and broadband providers have done a good job of reaching most Additionally during FY 2016, the PSC adjudicated customers with broadband services, Utah has relatively requests for increases in the amount of disbursements few un-served or under-served areas remaining in three different carriers received for the Utah Universal the state. As a result, the PSC anticipates that over the Service Fund (UUSF). Two of the three cases were set- next five to ten years the state’s telephone carriers will tled by stipulation while the third one was fully litigat- lose a substantial amount of FUSF support for tradi- ed and decided by order of the PSC. The applicant in tional telephone service, while receiving only limited the latter case subsequently filed an appeal of the PSC’s amounts of new support to bring broadband service to order with the Utah Court of Appeals in June 2016. the few remaining unserved areas of the state. In addition, the Transformation Order reduces the amount Certificates of Public Convenience and Necessity of access charges carriers are allowed to collect from and Interconnection Agreements other carriers further reducing the Rural Incumbents’ revenues over time. In FY 2016 the PSC continued to grant and cancel certificates of Public Convenience and Necessity (CPCN) In responding to the Transformation Order, the PSC for CLECs, granting six CPCNs and cancelling five. In opened dockets and commenced investigations to FY 2016, there were 145 authorized CLECs, between understand the impacts of the Transformation Order, 65 and 85 of whom actively served customers in the identify compliance deadlines, and clarify auditing and state at some point during the year. To serve custom- oversight obligations. These efforts are ongoing and are ers, a CLEC must interconnect its facilities with oth- designed to result in Utah carriers receiving the maxi- er carriers. The PSC continues to review and, when mum amount of FUSF and CAF support available. requested, arbitrate “interconnection agreements” and “commercial agreements,” i.e., the terms by which the Currently some carriers and states are advocating re- incumbent and competitors interconnect facilities to view of certain provisions of the Transformation Order provide effective and efficient service. These agree- by the courts and lobbying to have certain parts of the ments facilitate competition by providing a means for Transformation Order overturned by Congressional competitors’ and CenturyLink’s networks to commu- action. As a result, it will be some time until the full nicate. effects of the Transformation Order become clear.

Recent Activity

During FY 2016, Utah continued to see some limited interest from potential competitors to CenturyLink. The PSC granted eleven applications for certification to compete in the state, and cancelled four certificates. Additionally, the PSC has seen an increased interest by wireless carriers to be designated as federal-level eligible telecommunications carriers (ETC) to receive federal-level Lifeline funds for serving low income customers. Currently the state has twelve such ETCs. These Federal ETCs do not receive any state-level Life- line funding, but their ongoing presence requires the

44 | PSC Telecommunications Dockets Docket No. 03-2405-01 – In the Docket No. 11-2543-01 – In the Matter of the Application of ACN Matter of the Application of Spec- The PSC addressed more than 150 Communication Services, Inc. for trotel, Inc. d/b/a OneTouch Com- telecommunications dockets in FY a Certificate of Public Convenience munications d/b/a Touch Base 2016. Most involved tariffs, price and Necessity to Provide Resold Communications for a Certificate lists, complaints, and the entry, and Facilities-based Local Ex- of Public Convenience and Neces- exit, or reorganization of CLECs change Service within the State of sity to Provide Resold and Facili- as the marketplace adjusted to and Utah ties-Based Local Exchange Services implemented the relatively new FCC rules regarding inter-carrier Docket No. 04-2441-01 – In the Docket No. 13-049-15 – In the relationships. Of the remainder, Matter of the Application of PAE- Matter of CenturyLink’s Petition several (11) dealt with the inter- TEC for Certificate of Public Con- for Review and Modification of its actions between CenturyLink and venience and Necessity to Provide Performance Assurance Plan and the other CLECs, the application of Facilities Based Local Exchange Performance Indicator Definitions wireless carriers to be federal eligi- Service in the State of Utah Consistent with the Colorado Set- ble telecommunications carriers for tlement the LifeLine program (2), or rural Docket No. 05-2450-01 – In the incumbent rate or UUSF cases (3). Matter of the Application of Pre- Docket No. 13-2563-01 – In the In general, the telecommunications ferred Long Distance, Inc. for a Matter of the Application of Ionex related dockets addressed certifi- Certificate of Public Convenience Communications North, Inc. dba cate applications and cancellations, and Necessity to Provide Competi- Birch Communications for a Cer- mergers and acquisitions, approval tive Local Exchange Services within tificate of Public Convenience and and enforcement of interconnec- the State of Utah Necessity to Provide Telecommuni- tion agreements, rate cases, UUSF cations Services in the State of Utah cases, resolution of inter-carrier Docket No. 10-049-16 – In the complaints, other service issues, Matter of the Joint Application of Docket No. 14-2236-01 – In the Matter of the Application of Talk and complaints. Qwest Communications Interna- tional, Inc. and CenturyTel, Inc. America Services, LLC for a Cer- for Approval of Indirect Transfer tificate of Public Convenience and CENTURYLINK DOCKETS of Control of Qwest Corporation, Necessity to Provide Resold Local Qwest Communications Company, Exchange and Interexchange Tele- Price List dockets may be found LLC, and Qwest LD Corporation communications Services in the by going to the telecommunica- State of Utah tions section of the PSC’s website Docket No. 10-2521-01 – In the at http://psc.utah.gov/utilities/ Matter of Virgin Mobile USA, L.P. Docket No. 15-041-01 – In the telecom/index.html. In the Telecom Petition for Limited Designation Matter of the Formal Complaint Dockets drop down box, click the as an Eligible Telecommunications of Susan Hilliard against Frontier year you would like to search in, Carrier Communications then look for dockets ending in – Pxx. Docket No. 11-2538-01 – In the Docket No. 15-041-02 – In the Matter of the Application of Wind- Matter of the Formal Complaint of Docket No. 00-2351-01 – In the stream NuVox, Inc. for a Certificate Wyndee Hansen, dba Hole N’ the Matter of the Application of Time of Public Convenience and Neces- Rock Inc. against Frontier Commu- Warner Telecom of Utah, LLC, for sity to Provide Resold Local Ex- nications a Certificate of Public Convenience change Access Telecommunications and Necessity to Provide Facili- Services in the State of Utah ties-Based Local Exchange Services within the State of Utah 45 | PSC Public Service Commission 2016 Annual Report

Docket No. 15-042-01 – In the Docket No. 15-049-15 – In the Docket No. 15-2383-01 – In the Matter of the Application of Emery Matter of the Interconnection Matter of the Joint Application of Telephone for an Increase in Utah Agreement between Qwest Corpo- Comcast Phone of Utah, LLC d/b/a Universal Service Fund Support ration dba CenturyLink QC and CIMCO, a Division of Comcast RCLEC, Inc. Business Services, and First Com- Docket No. 15-049-04 – In the munications, LLC for Waiver of Matter of the Formal Complaint of Docket No. 15-049-16 – In the Mat- Utah Code Ann. § 54-8b-18 and Kelly Margetts against CenturyLink ter of the Formal Complaint of Pam Commission Rule R746-349-5 Leatherbury against CenturyLink Docket No. 15-049-10 – In the Docket No. 15-2405-01 – In the Matter of Qwest Corporation d/b/a Docket No. 15-053-01 – In the Matter of ACN Communication CenturyLink QC’s Petition for Matter of the Application of UB- Services, Inc.’s Notice of Name Commission Approval of 2015 Ad- TA-UBET Communications, Inc., Change ditions to its Non-Impaired Wire dba STRATA Networks for an Center List Increase in Utah Universal Service Docket No. 15-2426-01 – In the Fund Support Matter of X5 Solutions, Inc. Notice Docket No. 15-049-11 – In the Mat- of Withdrawal ter of the Interconnection Agree- Docket No. 15-2236-01 – In the ment between Qwest Corporation Matter of the Request of Talk Docket No. 15-2431-01 – In the dba CenturyLink QC and Emery America Services, LLC for an Matter of the Joint Application of Telecommunications and Video, Amendment to its Certificate of Garrison TNCI LLC, TNCI Op- Inc. dba Emery Telcom Public Convenience and Necessity erating Company LLC, Impact Telecom, Inc. and Matrix Telecom, Docket No. 15-049-12 – In the Docket No. 15-2302-01 – In the Inc. for Approval of the Proposed Matter of the Amended Intercon- Matter of the Application of Car- Transfer of Indirect Control of nection Agreement between Qwest bon/Emery Telcom, Inc. for an Matrix Telecom, Inc. to Garrison Corporation dba CenturyLink QC Increase in Utah Universal Service TNCI LLC and Related Transac- and Emery Telecommunications & Fund Support tions Video, Inc. dba Emery Telcom Docket No. 15-2450-01 – In the Docket No. 15-049-13 – In the Matter of Preferred Long Distance Matter of the Interconnection Inc.’s Notice of Name Change and Agreement between Initiation of iVoIP and Qwest Corporation dba CMRS CenturyLink QC and CenturyLink Communi- Docket No. 15-2452-02 – cations, LLC In the Matter of the Joint Application of Garrison Docket No. 15-049-14 TNCI LLC, TNCI Operat- – In the Matter of the ing Company LLC, Impact Approval of the Pole Telecom, Inc. and Matrix Attachment Agreement Telecom, Inc. for Approval between TDS Baja of the Proposed Transfer of Broadband LLC in Utah Indirect Control of Matrix and Qwest Corporation Telecom, Inc. to Garrison d/b/a CenturyLink QC TNCI LLC and Related Transactions 46 | PSC Docket No. 15-2474-01 – In the Docket No. 15-2554-01 – In the Docket No. 15-2583-01 – In Matter of the Joint Application of Matter of Budget PrePay Inc. dba the Matter of the Application of Garrison TNCI LLC, TNCI Op- Budget Mobile’s Notice of Proposed RCLEC, Inc. for a Certificate of erating Company LLC, Impact Budget Mobile Rate Plans Public Convenience and Neces- Telecom, Inc. and Matrix Telecom, sity to Provide Resold and Facil- Inc. for Approval of the Proposed Docket No. 15-2563-01 – In the ities-Based Local Exchange and Transfer of Indirect Control of Matter of the Joint Application of Exchange Services within the State Matrix Telecom, Inc. to Garrison Ionex Communications North, Inc. of Utah TNCI LLC and Related Transac- dba Birch Communications and tions OrbitCom, Inc. for Approval to Docket No. 15-2584-01 – In the Transfer Assets and Customers to Matter of the Application of Lo- Docket No. 15-2458-01 – In the Ionex Communications North, Inc. cal Access LLC for a Certificate of Matter of the Application of LSSi dba Birch Communications Public Convenience and Necessity Data Corporation to Voluntarily to Provide Facilities-Based and Surrender its Certificate of Public Docket No. 15-2578-01 – In the Resold Local Exchange and Access Convenience and Necessity Matter of the Petition of TAG Mo- Telecommunications Services in bile, LLC for Designation as an El- the State of Utah Docket No. 15-2462-01 – In the igible Telecommunications Carrier Matter of OrbitCom, Inc.’s Request for the Purpose of Offering Lifeline Docket No. 15-2585-01 – In the to Relinquish its Certificate of Au- Service on a Wireless Basis Matter of PlatinumTel Communi- thority cations, LLC d/b/a Care Wireless’ Docket No. 15-2579-01 – In the Petition for Designation as an Eli- Docket No. 15-2515-01 – In the Matter of the Petition of American gible Telecommunications Carrier Matter of the Joint Application of Broadband & Telecommunications in the State of Utah for the Limited Onvoy, LLC, The Broadvox Hold- Company for Designation as an El- Purpose of Offering Lifeline Service ings Company LLC, and Broad- igible Telecommunications Carrier to Qualified Households vox-CLEC, LLC for Approval of for the Purpose of Offering Lifeline Transfer of Control Service on a Wireless Basis Docket No. 15-041-T02 – In the Matter of Citizens Telecommuni- Docket No. 15-2531-01 – In the Docket No. 15-2580-01 – In the cations Company of Utah d/b/a Matter of the Notification of Matter of the Application of X5 Frontier Communications of Utah’s WiMacTel, Inc. for a Name Change OpCo LLC for a Certificate of Tariff Revisions Public Convenience and Necessity Docket No. 15-2546-01 – In the to Provide Certain Telecommuni- Docket No. 15-041-T03 – In the Matter of the Joint Application of cations Services within the State of Matter of Citizens Telecommuni- Onvoy, LLC, The Broadvox Hold- Utah cations Company of Utah d/b/a ings Company LLC, and Broad- Frontier Communications of Utah’s vox-CLEC, LLC for Approval of Docket No. 15-2580-02 – In the Tariff Revisions Transfer of Control Matter of the Joint Application of X5 Solutions, Inc. and X5 OpCo Docket No. 15-046-T02 – In the Docket No. 15-2553-01 – In the LLC for Approval of Asset and Cus- Matter of Manti Telephone Com- Matter of Telrite Corporation d/b/a tomer Transfer Transaction pany’s Filing to Discontinue Emer- Life Wireless’ Notice of Increased gency Line Service Minutes

47 | PSC Public Service Commission 2016 Annual Report

Docket No. 15-050-T01 – In the Docket No. 16-049-05 – In the Docket No. 16-2452-01 – In the Matter of Navajo Communications Matter of the Interconnection Matter of the Request to Amend Company, Inc. d/b/a Frontier Na- Agreement between Qwest Corpo- the Certificate of Public Conve- vajo Communications Company’s ration dba CenturyLink QC and nience and Necessity of Matrix Tariff Revisions Wide Voice, LLC Telecom, Inc. and Petition for Leave to Transfer Customers of TNCI Docket No. 15-050-T02 – In the Docket No. 16-049-06 – In the Operating Company, LLC to Matrix Matter of Navajo Communications Matter of Qwest Corporation, dba Telecom, LLC Company, Inc. d/b/a Frontier Na- CenturyLink QC’s Request for a vajo Communications Company’s Numbering Waiver Docket No. 16-2507-01 – In the Tariff Revisions Matter of Comtech Telecommuni- Docket No. 16-2208-01 – In the cations Corp.’s Notice of Acquisi- Docket No. 15-050-T03 – In the Matter of the Notification of the tion of TeleCommunication Sys- Matter of Navajo Communications Indirect Transfer of Control of XO tems, Inc. and its Wholly-Owned Company, Inc. d/b/a Frontier Na- Communications Services, LLC Subsidiary, NextGen Communica- vajo Communications Company’s from XO Holdings to Verizon tions, Inc. Tariff Revisions Communications, Inc. Docket No. 16-2515-01 – In the Docket No. 16-049-01 – In the Docket No. 16-2351-01 – In the Matter of the Joint Application of Matter of Qwest Corporation, dba Matter of tw telecom of utah llc’s Communications Infrastructure CenturyLink QC’s Request for a Notification of Name Change Investments, LLC, Transferor, Numbering Waiver Onvoy, LLC, Broadvox-CLEC, LLC, Docket No. 16-2366-01 – In the Licensees and GTCR Onvoy Hold- Docket No. 16-049-02 – In the Matter of Intrado Communications ings LLC, Transferee for Approval Matter of the Formal Complaint of Inc.’s Notice of Name Change to Transfer Control of Onvoy, Delmus Hall against Qwest Corpo- LLC and Broadvox-CLEC, LLC to ration, d/b/a CenturyLink QC Docket No. 16-2431-01 – In the GTCR Onvoy Holdings LLC Matter of the Request to Amend Docket No. 16-049-03 – In the the Certificate of Public Conve- Docket No. 16-2530-01 – In the Matter of the Formal Complaint nience and Necessity of Matrix Matter of the Application of Mo- of Shahid Janjua/Oasis Car Wash Telecom, Inc. and Petition for Leave bilitie, LLC and Utah Transmission against Qwest Corporation, d/b/a to Transfer Customers of TNCI Network Company, LLC for Ap- CenturyLink QC Operating Company, LLC to Matrix proval of Pro Forma Transfer of Telecom, LLC Certificate to Provide Public Tele- Docket No. 16-049-04 – In the communications Services in Utah Matter of the Interconnection Docket No. 16-2442-01 – In the Agreement between Qwest Corpo- Matter of the Transfer of Control of Docket No. 16-2540-01 – In the ration dba CenturyLink QC and inContact, Inc. to NICE Systems, Matter of the Application of Nexus McLeodUSA Telecommunications Inc. Communications, Inc. for Relin- Services, LLC, PAETEC Commu- quishment of Eligible Telecommu- nications, LLC and Windstream nications Carrier Designation and NuVox, LLC Discontinuance of Wireless Service Docket No. 16-2543-01 – In the Matter of the Application of Spec- trotel, Inc. and its Affiliates to Discontinue Services

48 | PSC Docket No. 16-2546-01 In the Docket No. 16-2586-01 – In the Docket No. 16-2589-01 – In the Matter of the Joint Application of Matter of the Application of Ex- Matter of the Application of Mobil- Communications Infrastructure teNet Systems, Inc. for a Certificate itie Management, LLC for a Certifi- Investments, LLC, Transferor, of Public Convenience and Neces- cate of Public Convenience and Ne- Onvoy, LLC, Broadvox-CLEC, LLC, sity to Provide Resold and Facil- cessity to Provide Local Exchange Licensees and GTCR Onvoy Hold- ities-Based Local Exchange and Telecommunications Services in ings LLC, Transferee for Approval Interexchange Services within the the State of Utah to Transfer Control of Onvoy, State of Utah LLC and Broadvox-CLEC, LLC to Docket No. 16-040-T01 – In the GTCR Onvoy Holdings, LLC Docket No. 16-2587-01 – In the Matter of Central Utah Telephone, Matter of the Application of Neigh- Inc.’s Petition for Approval to Re- Docket No. 16-2563-01 – In the borhood Networks, Inc. for a Cer- vise its Tariffs to Increase Rates to Matter of Ionex Communications tificate of Public Convenience and the Affordable Base Rates North, Inc. dba Birch Communica- Necessity to Provide Resold and tions’ Acquisition of Primus Tele- Facilities-Based Local Exchange Docket No. 16-040-T02 – In the communications, Inc. Services within the State of Utah Matter of Central Utah Telephone, Inc.’s Proposed Tariff Revisions Docket No. 16-2563-02 – In the Docket No. 16-2588-01 – In the Matter of Ionex Communications Matter of the Application of XYN Docket No. 16-040-T03 – In the North, Inc. d/b/a Birch Communi- Communications of Utah, LLC for Matter of Central Utah Telephone, cations’ Notice of Additional d/b/a a Certificate of Public Convenience Inc.’s Proposed Tariff Revisions and Necessity to Provide Facili- ties-Based, Resold Local Exchange and Access Telecommunications Services in the State of Utah

49 | PSC Public Service Commission 2016 Annual Report

Docket No. 16-042-T01 – In the Docket No. 16-052-T01 – In the Docket No. 16-2180-T02 – In the Matter of Emery Telephone’s Pro- Matter of South Central Utah Tele- Matter of All West Communica- posed Tariff Revisions phone Association, Inc.’s Proposed tions, Inc.’s Petition for Approval to Tariff Revisions Revise its Tariffs to Increase Rates Docket No. 16-043-T01 – In the to the Affordable Base Rates Matter of Gunnison Telephone Docket No. 16-052-T02 – In the Company’s Proposed Tariff Revi- Matter of South Central Utah Tele- Docket No. 16-2201-T01 – In the sions phone Association, Inc.’s Proposed Matter of Bear Lake Communica- Tariff Revisions tions, Inc.’s Petition for Approval to Docket No. 16-043-T02 – In the Revise its Tariffs to Increase Rates Matter of Gunnison Telephone Docket No. 16-053-T01 – In the to the Affordable Base Rates Company’s Petition for Approval to Matter of UBTA-UBET Communi- Revise its Tariffs to Increase Rates cations Inc.’s Informational Filing Docket No. 16-2201-T02 – In the to the Affordable Base Rates Matter of Bear Lake Communica- Docket No. 16-053-T02 – In the tions, Inc.’s Proposed Tariff Revi- Docket No. 16-046-T01 – In the Matter of UBTA-UBET Communi- sions Matter of Manti Telephone Compa- cations Inc. Proposed Tariff Revi- ny’s Proposed Tariff Revisions sions Docket No. 16-2302-T01 – In the Matter of Carbon/Emery Telcom, Docket No. 16-046-T02 – In the Docket No. 16-054-T01 – In the Inc.’s Petition for Approval to Re- Matter of Manti Telephone Compa- Matter of the Petition of Union vise its Tariffs to Increase Rates to ny’s Proposed Tariff Revisions Telephone Company for an In- the Affordable Base Rates crease in Rates to the Current Docket No. 16-046-T03 – In the Commission-Approved Affordable Docket No. 16-2303-T01 – In the Matter of Manti Telephone Compa- Base Rate Matter of Hanksville Telcom, Inc.’s ny’s Proposed Tariff Revisions Petition for Approval to Revise Docket No. 16-054-T02 – In the its Tariffs to Increase Rates to the Docket No. 16-049-T01 – This fil- Matter of Union Telephone Com- Affordable Base Rates ing is the fifth step in implementing pany’s Proposed Tariff Revisions the “Transitional Intrastate Access Service” reductions mandated Docket No. 16-576-T01 – In the by the Federal Communications Matter of Skyline Telecom’s Petition Commission’s November 18, 2011 for Approval to Revise its Tariffs Report and Order and Further to Increase Rates to the Affordable Notice of Proposed Rulemaking in Base Rates WC Docket Nos. 10-90, etc. (FCC 11-161). Docket No. 16-576-T02 – In the Matter of Skyline Telecom’s Pro- Docket No. 16-051-T01 – In the posed Tariff Revisions Matter of Beehive Telephone Com- pany, Inc.’s Tariff Revisions Docket No. 16-2180-T01 – In the Matter of All West Communica- Docket No. 16-051-T02 – In the tions, Inc.’s Proposed Tariff Revi- Matter of Beehive Telephone Com- sions pany, Inc.’s Tariff Revisions

50 | PSC Public Service Commission 2016 Annual Report

INCUMBENT LOCAL EXCHANGE CARRIERS (ILECs) Operating in the State of Utah under the jurisdiction of the Public Service Commission Albion Telephone Company, Inc. Central Utah Telephone Farmers Telephone Company, Inc d/b/a ATC Communications d/b/a CentraCom Interactive 26077 Highway 666 225 West North Street 35 South State Street Pleasant View, CO 81331 Albion, ID 83311 Fairview, UT 84629 Tel: (970) 562-4211 Tel: (208) 673-5335 Tel: (435) 427-3331 Toll Free: (877) 828-8656 Fax: (208) 673-6200 Toll Free: (800) 427-8449 Fax: (970) 562-4214 Fax: (435) 427-3200 Web: www.farmerstelcom.com All West Utah, Inc. Web: www.centracom.com 50 West 100 North Gunnison Telephone Company Kamas, UT 84036-0588 CenturyTel of Eagle, Inc. 29 South Main Street Tel: (435) 783-4361 d/b/a CenturyLink Gunnison, UT 84634 Toll Free: (888) 292-1414 100 CenturyLink Drive Tel: (435) 528-7236 Fax: (435) 783-4928 Monroe, LA 71203 Fax: (435) 528-5558 Web: www.allwest.net Tel: (318) 388-9081 Web: www.gtelco.net Toll Free: (800) 562-3956 Bear Lake Communications Fax: (318) 340-5244 Hanksville Telecom, Inc. d/b/a CentraCom Interactive Web: www.centurytel.com 455 East SR 29 35 South State Street Orangeville, UT 84537 Fairview, UT 84629 Citizens Telecommunications Com- Tel: (435) 748-2223 Tel: (435) 427-3331 pany of Utah Fax: (435) 748-5222 Toll Free: (800) 427-8449 d/b/a Frontier Communications of Web: www.emerytelcom.net Fax: (435) 427-3200 Utah Web: www.centracom.com 1800 41st Street Manti Telephone Company Everett, WA 98201 40 West Union Street Beehive Telecom, Inc. Tel: (425) 261-5855 Manti, UT 84642 2000 East Sunset Road Toll Free: (888) 340-9545 Tel: (435) 835-3391 Lake Point, UT 84074-9779 Fax: (425) 258-9597 Fax: (435) 835-0008 Tel: (435) 837-6000 Web: www.frontier.com Web: www.mantitel.com Toll Free: (800) 629-9993 Fax: (435) 837-6109 Direct Communications Cedar Val- Navajo Communications Company, ley, LLC Inc (UTAH) Carbon - Emery Telecom Inc. 150 South Main d/b/a Frontier Navajo Communi- 455 East SR 29 Rockland, ID 83271 cations Company Orangeville, UT 84537 Tel: (801) 789-2800 1800 41st Street Tel: (435) 748-2223 Fax: (801) 789-8119 Everett, WA 98201 Fax: (435) 748-5001 Tel: (425) 261-5855 Web: www.emerytelcom.net Emery Telephone Toll Free: (888) 340-9545 d/b/a/ Emery Telcom Fax: (425) 258-9597 455 East SR 29 Web: www.frontier.com Orangeville, UT 84537-0550 Tel: (435) 748-2223 Fax: (435) 748-5001 Web: www.etv.net 51 | PSC Public Service Commission 2016 Annual Report

Qwest Communication, QC COMPETITIVE LOCAL EXCHANGE CARRIERS (CLECs) d/b/a CenturyLink QC Operating in the State of Utah under the jurisdiction of the 1801 California Street, Third Floor Public Service Commission Denver, CO 80202 Access One, Inc. Tel: (801) 237-7200 All West Utah, Inc. 820 West Jackson Blvd. 6th Floor Toll Free: (888) 642-9996 d/b/a All West World Connect Chicago, IL 60607 Web: www.centurylink.com 50 West 100 North Tel: (269) 381-8888 Kamas, UT 84036-0588 Toll-Free: (800) 804-8333 Skyline Telecom Tel: (435) 783-4361 Fax: (312) 441-1010 d/b/a CentraCom Interactive Toll-Free: (888) 292-1414 Web: www.accessoneinc.com 35 South State Street Fax: (435) 783-4928 Fairview, UT 84629 Web: www.allwest.net Tel: (435) 427-3331 Access Point, Inc. 1100 Crescent Green, Suite 109 Toll Free: (800) 427-8449 American Fiber Systems, Inc. Cary, NC 27518 Fax: (435) 4273200 400 Centennial Parkway, Suite 200 Tel: (919) 851-4838 Web: www.centracom.com Louisville, CO 80027 Toll-Free: (800) 957-6468 Tel: (303) 381-4662 Fax: (919) 851-5422 South Central Utah Telephone Asso- Fax: (303) 226-5922 ciation, Inc. Web: www.accesspointinc.com d/b/a South Central Communica- AT & T Corp. ACN Communications Services, Inc. tions One AT & T Way 1000 Progress Place 45 North 100 West Room 2B115E Concord, NC 28025-2449 Escalante, UT 84726 Bendminster, NJ 07921 Tel: (704) 260-3000 Tel: (435) 826-0225 Tel: (908) 234-7386 Toll-Free: (877) 226-1010 Fax: (435) 826-0826 Fax: (908) 532-1808 Fax: (704) 260-3625 Web: www.socen.com Web: www.att.com Web: www.acninc.com UBTA-UBET Communications, Inc. Bandwidth.com CLEC, LLC. Affinity Network Incorporated d/b/a UBTA Communications, 900 Main Campus Drive, Suite 500 250 Pilot Road, Suite 300 Strata Networks Raleigh, NC 27606 Las Vegas, NV 89119 211 East 200 North Tel: (913) 439-3571 Tel: (407) 260-1011 Roosevelt, UT 84066 Toll-Free: (800) 808-5150 Fax: (407) 260-1033 Tel: (435) 622-5007 Fax: (919) 238-9903 Web: www.affinitynetworkinc.com Fax: (435) 646-2000 Web: www.bandwidth.com Web: www.ubtanet.com Airespring, Inc. BCM One, Inc. 6060 Sepulveda Blvd., Suite 220 Union Telephone Company 521 5th Avenue, 14th Floor Van Nuys, CA 91411 850 North Highway 414 New York, NY 10175-0000 Tel: (818) 786-8990 Mountain View, WY 82939 Toll-Free: (888) 543-2000 Toll-Free: (888) 389-2899 Tel: (307) 782-6131 Fax: (212) 843-0457 Fax: (818) 786-9225 Toll Free: (800) 646-2355 Web: www.bcmone.com Fax: (307) 782-6913 Web: www.airespring.com Web: www.union-tel.com

52 | PSC Public Service Commission 2016 Annual Report

Beehive Telecom, Inc. BT Communications Sales, LLC. BullsEye Telecom, Inc. 2000 East Sunset Road a/k/a Concert Communications 25925 Telegraph Road, Suite 210 Lake Point, UT 84074-9779 Sales, LLC. Southfield, MI 48033 Tel: (435) 837-6000 11440 Commerce Park Drive, Tel: (248) 784-2500 Toll-Free: (800) 629-9993 Suite 1000 Toll-Free: (877) 638-2855 Fax: (435) 837-6109 Reston, VA 20191 Fax: (248) 784-2501 Web: www.beehive.net Tel: (703) 755-6733 Web: www.bullseyetelecom.com Toll-Free: (866) 221-8623 Bresnan Broadband of Utah, LLC. Fax: (703) 755-6740 12405 Powerscourt Drive Web: www.btna.com St. Louis, MO 63131 Tel: (314) 965-0555 Toll-Free: (866) 207-3663 Fax: (314) 288-3555

Broadband Dynamics, LLC. 8757 East Via De Commercio 1st Floor Scottsdale, AZ 85258 Tel: (480) 941-0444 Toll-Free: (800) 277-1580 Fax: (480) 941-1143 Web: www.broadbanddynamics.net

Broadview Networks, Inc. 1018 West 9th Avenue King of Prussia, PA 19406 Tel: (610) 755-4446 Toll-Free: (800) 276-2384 Fax: (347) 287-0845 Web: www.broadviewnet.com

Broadvox-CLEC, LLC. 1950 North Stemmons Fwy, Suite 3031 Dallas, TX 75207 Tel: (214) 646-8035 Fax: (214) 646-8005 Web: www.broadvox.com

Broadweave Networks of Utah, LLC. 744 North 300 West Provo, UT 84601 Tel: (801) 691-5800 Fax: (801) 307-1104

53 | PSC Public Service Commission 2016 Annual Report

COMPETITIVE LOCAL EXCHANGE CARRIERS(CLECs) Cont’d Electric Lightwave, LLC. 265 East 100 South, Suite 100 Salt Lake City, UT 84111 Central Telcom Services, LLC. Comtech21, LLC. Tel: (801) 746-2000 d/b/a CentraCom Interactive One Barnes Park South Toll-Free: (888) 746-2150 35 South State Street Wallingford, CT 06492 Fax: (801) 505-4200 Fairview, UT 84629 Tel: (203) 679-7000 Web: www.integratelecom.com Tel: (435) 427-3331 Fax: (203) 679-7387 Toll-Free: (800) 427-8449 Emery Telecommunications & Fax: (435) 427-3200 Crexendo Business Solutions, Inc. Video, Inc. Web: www.cutel.com 1303 North Research Way 455 East SR 29 Orem, UT 84097 Orangeville, UT 84537-0550 Cincinnati Bell Any Distance, Inc. Tel: (801) 227-0004 Tel: (435) 748-2223 221 East Fourth Street, Toll-Free: (866) 621-6111 Fax: (435) 748-5001 Suite 103-1290 Fax: (801) 426-6712 Web: www.etv.net Cincinnati, OH 45202 Web: www.crexendo.com Tel: (513) 397-7772 Entelegent Solutions, Inc. dishNet Wireline, LLC. 3800 Arco Corporate Drive, Citizens Telecommunications Com- f/k/a Liberty-Bell Telecom, LLC Suite 310 pany of Utah 2460 West 26th Avenue, Charlotte, NC 28273 d/b/a Frontier Communications of Suite #380-C Tel: (704) 323-7488 Utah Denver, CO 80211 Toll-Free: (800) 975-7192 1800 41st Street Tel: (303) 831-1977 Fax: (704) 504-5868 Everett, WA 98201 Toll-Free: (866) 664-2355 Web: www.entelegent.com Tel: (425) 261-5855 Fax: (303) 831-1988 Toll-Free: (888) 340-9545 Web: http://bundles.dish.com Ernest Communications, Inc. Fax: (425) 258-9597 5275 Triangle Parkway, Suite 150 Web: www.frontier.com EarthLink, LLC. Norcross, GA 30092-6511 3000 Columbia House Blvd., Tel: (770) 242-9069 Clear Rate Communications, Inc. Suite 106 Toll-Free: (800) 456-8353 555 South Old Woodward Vancouver, WA 98661-2969 Fax: (770)-448-4115 Avuenue, Suite 600 Tel: (360) 693-9009 Web: www.ernestgroup.com Birmingham, MI 48009 Toll-Free: (866) 636-4357 Tel: (248) 556-4500 Fax: (360) 737-0828 Eschelon Telecom of Utah, Inc. Toll-Free: (877) 877-4799 Web: www.earthlink.com d/b/a Integra Telecom Fax: (248) 556-4501 265 East 100 South, Suite 200 Web: www.clearrate.com Easton Telecom Services, LLC. Salt Lake City, UT 84111 Summit II Unit A, Tel: (801) 746-2000 Comcast Phone of Utah, LLC. 3040 Brecksville Road Toll-Free: (888) 746-2159 One Comcast Center Richfield, OH 44286 Fax: (801) 505-4200 Philadelphia, PA 19103 Tel: (330) 659-6700 Web: www.eschelon.com Tel: (215) 286-8667 Toll-Free: (800) 222-8122 Toll-Free: (800) 288-2085 Fax: (330) 659-9379 Fax: (215) 286-8414 Web: www.eastontele.com Web: www.comcast.com

54 | PSC Public Service Commission 2016 Annual Report

COMPETITIVE LOCAL EXCHANGE CARRIERS(CLECs) Cont’d

FirstDigital Telecom, LLC. Global Crossing Local Services, Inc. iNetworks Group, Inc. 90 South 400 West, Suite M-100 255 Kenneth Drive 125 South Wacker Drive, Suite 2510 Salt Lake City, UT 84101 Rochester, NY 10623 Chicago, IL 60606 Tel: (801) 456-1000 Tel: (585) 255-1327 Tel: (312) 212-0822 Toll-Free: (800) 540-9789 Toll-Free: (800) 400-0446 Toll-Free: (866) 409-2826 Fax: (801) 456-1010 Fax: (877) 766-2492 Fax: (312) 422-9201 Web: www.firstdigital.com Web: www.globalcrossing.com Web: www.inetworksgroup.com

France Telecom Corporate Solu- Global Crossing Local Services, Inc. Integra Telecom of Utah, Inc. tions, LLC. 255 Kenneth Drive 265 East 100 South, Suite 200 13775 McLearen Road, Rochester, NY 10623 Salt Lake City, UT 84111 Mail Stop 1100 Tel: (585) 255-1327 Tel: (801) 746-2000 Oak Hill, PA 20171-3212 Toll-Free: (800) 400-0446 Toll-Free: (888) 746-2150 Tel: (703) 375-7323 Fax: (877) 766-2492 Fax: (801) 505-4200 Toll-Free: (866) 280-3726 Web: www.globalcrossing.com Web: www.integratelecom.com Fax: (703) 925-4712 Granite Telecommunications, LLC. IntelePeer, Inc. Frontier Communications of 100 Newport Avenue Extension 2855 Campus Drive, Suite 200 America, Inc. Quincy, MA 02171 San Mateo, CA 94403 1800 41st Street, Floor #5, Room 33 Tel: (866) 847-1500 Tel: (650) 525-9200 Everett, WA 98201 Fax: (866) 847-5500 Toll-Free: (866) 780-8639 Tel: (570) 631-5003 Web: www.granitenet.com Fax: (650) 287-2628 Fax: (570) 631-8026 Web: www.intelepeer.com Greenfly Networks, Inc. GC Pivotal, LLC. d/b/a Clearfly Communications Intrado Communications. Inc. 200 South Wacker Drive, Suite 1650 550 South 24th Street West, 1601 Dry Creek Road Chicago, IL 60606 Suite 201 Longmont, CO 80503 Tel: (312) 673-2400 Billings, MT 59102 Tel: (720) 494-5800 Toll-Free: (866) 226-4244 Tel: (406) 580-4530 Toll-Free: (877) 318-7941 Fax: (312) 673-2422 Toll-Free: (866) 652-7520 Fax: (720) 494-6600 Fax: (406) 869-4614 Web: www.intrado.com Global Connection of America, Inc. Web: www.clearfly.net 5555 Oakbrook Parkway, Suite 620 InTTec, Inc. Norcross, GA 30093 inCONTACT, Inc. 1001 South Douglas Highway, Tel: (678) 741-6200 7730 South Union Park Avenue, Suite 201 Toll-Free: (877) 511-3009 Suite 500 Gillette, WY 82717-2799 Fax: (678) 458-6773 Midvale, UT 84047 Tel: (307) 685-5536 Tel: (866) 541-0000 Toll-Free: (888) 682-1884 Toll-Free: (800) 669-3319 Fax: (307) 682-2519 Fax: (866) 800-0007 Web: www.inttec.biz Web: www.inContact.com

55 | PSC Public Service Commission 2016 Annual Report

COMPETITIVE LOCAL EXCHANGE CARRIERS (CLECs) Cont’d IIonex, Communications North, Inc. Matrix Telecom, LLC MegaPath Corporation d/b/a Birch Communications d/b/a Matrix Business Technologies 2220 O’Teele Avenue 2300 Main Street, Suite 340 d/b/a Excel Telecommunications San Jose, CA 95131 Kansas City, MO 64108 d/b/a Trinsic Communications Tel: (408) 616-6400 Tel: (816) 300-3000 d/b/a Vartec Telcom Fax: (408) 952-7539 Toll-Free: (888) 772-4724 433 East Las Colinas Blvd., Suite Web: www.megapath.com Fax: (816) 300-3350 400 Web: www.birch.com Irving, TX 75039 Metropolitan Telecomm of Utah, Tel: (972) 910-1900 Inc. IPDataStream, LLC Toll-Free: (888) 411-0111 d/b/a MetTel 4000 SE International Way, Suite Fax: (866) 418-9750 55 Water Street, 31st Floor F204 Web: www.matrixtele.com New York, NY 10041 Milwaukie, OR 97222 Tel: (212) 607-2004 Tel: (503) 205-4767 MCI Communications Services, Inc. Toll-Free: (800) 876-9823 Toll-Free: (877) 255-4767 d/b/a Verizon Business Services Fax: (212) 635-5074 Fax: (866) 912-4768 201 Spear Street 7th Floor Web: www.mettelagents.com Web: www.ipdatastream.com San Francisco, CA 94105 Tel: (703) 886-5600 Mitel Cloud Services, Inc. Level 3 Communications, LLC Toll-Free: (800) 749-9600 7300 West Boston Street 1025 Eldorado Blvd. Fax: (703) 866-0860 Chandler, AZ 85226-3229 Broomfield, CO 80021-8869 Web: www.verizon.com Tel: (602) 253-6004 Tel: (720) 888-1000 Toll-Free: (800) 894-7026 Toll-Free: (877) 453-8353 MCI Metro Access Transmission Ser- Fax: (602) 798-7000 Fax: (720) 888-5134 vices, LLC Web: www.mitel.com Web: www.level3.com 201 Spear Street 7th Floor San Francisco, CA 94105 Mobilitie, LLC Level 3 Telecom of Utah, LLC Tel: (703) 886-5600 660 Newport Center Drive, Suite 1025 Eldorado Blvd. Toll-Free: (800) 749-9600 200 Broomfield, CO 80021-8869 Fax: (703) 866-0860 Newport Beach CA 92660 Tel: (720) 888-1000 Web: www.mci.com Tel: (949) 717-6023 Toll-Free: (877) 453-8353 Toll-Free: (877) 999-7070 Fax: (720) 888-5134 McLeod USA Telecommunications Web: www.mobilities.com Web: www.level3.com Services, LLC d/b/a Paetec Business Services Neighborhood Networks, Inc. Local Access, LLC 600 Willowbrook Office Park P.O. Box 970968 11442 Lake Butler Boulevard Fairport, NY 14450 Orem, UT 84097 Windermere, FL 34786 Toll-Free: (800) 634-0395 Tel: (801) 609-7900 Tel: (866) 841-7898 Fax: (800) 523-6998 Toll-Free: (844) 889-6641 Toll-Free: (866) 841-7898 Web: www.mcleodusa.com Fax: (801) 852-0228 Fax: (888) 315-4278 Web: www.neighborhoodnetworks. Web: www.localaccesssllc.com co/

56 | PSC Public Service Commission 2016 Annual Report

COMPETITIVE LOCAL EXCHANGE CARRIERS (CLECs) Cont’d Net Talk.com, Inc. North County Communications QuantumShift Communications, 1100 NW 163rd Drive Corp. Inc. North Miami, FL 33169 3802 Rosecrans Street, Suite 485 d/b/a vCom Solutions Tel: (305) 621-1200 San Diego, CA 92110 12657 Alcosta Blvd., Suite 418 Fax: (305) 621-1201 Tel: (619) 364-4750 San Ramon, CA 94583 Web: www.nettalk.com Toll-Free: (619) 364-4700 Tel: (415) 209-7044 Fax: (619) 364-4710 Toll-Free: (800) 804-8266 Neutral Tandem-Utah, LLC Web: www.nccom.com Fax: (415) 415-1458 550 West Adams Street, Suite 900 Web: www.quantumshift.com Chicago, IL 60661 Onvoy, Inc. Tel: (312) 384-8000 d/b/a Onvoy Voice Services Questar InfoComm, Inc. Toll-Free: (866) 388-7251 300 South Highway 169, Suite 700 180 East 100 South Fax: (312) 346-3276 Minneapolis, MN 55426-1137 Salt Lake City, UT 84145-0433 Web: www.neutraltandem.com Tel: (736) 230-2036 Tel:-(801) 324-5912 Fax: (952) 230-4200 Toll Free: (800) 729-6790 NewPath Networks, LLC Fax: (801) 324-5935 1200 Augusta Drive, Suite 500 PAETEC Communications, LLC Web: www.questarinfo.com Houston, TX 98109 600 Willowbrook Office Park Tel: (206) 632-0931 Fairport, NY 14450-4223 Qwest Communications Company, Toll-Free: (888) 632-0931 Tel: (585) 340-2600 LLC Fax: (206) 632-9374 Toll-Free: (877) 472-3832 d/b/a CenturyLink QCC Web: www.newpathnetworks.net Fax: (585) 340-2801 1801 California Street, Third Floor Web: www.paetec.com Denver, CO 80202 NextG Networks of California, Inc. Tel: (303) 992-1400 890 Tasman Drive Peerless Network of Utah, LLC Toll-Free: (800) 362-1228 Milpitas, CA 95035 222 South Riverside Plaza, Suite Fax: (303) 296-2782 Tel: (408) 954-1580 2730 Web: www.qwest.com Toll-Free: (800) 959-3749 Chicago, IL 60606 Fax: (408) 383-5397 Tel: (407) 260-1011 RCLEC, Inc. Web: www.nextgnetworks.net Fax: (407) 260-1033 20 Davis Drive Belmont, CA 94002 NextGen Communications, Inc. Preferred Long Distance, Inc. Tel: (650) 472-4100 275 West Street, Suite 400 d/b/a Telplex Communications Toll-Free: (888) 898-4591 Annapolis, MD 21401 d/b/a Ringplanet Fax: (888) 528-7464 Tel: (410) 349-7097 16830 Ventura Blvd., Suite 350 Toll-Free: (800) 959-3749 Encino, CA 91436-1716 Redline Phone, Inc. Fax: (410) 295-1884 Tel: (818) 380-9090 2706 Decker Lake Blvd. Web: www.telecomsys.net Toll-Free: (888) 235-2026 West Valley City, UT 84119 Fax: (818) 380-9099 Tel: (801) 217-9000 Web: www.pldtel.com Web: www.redlinephone.com

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COMPETITIVE LOCAL EXCHANGE CARRIERS (CLECs) Cont’d

Sorenson Communications, Inc. Talk America Services, LLC Veracity Networks, LLC 4192 South Riverboat Road 10802 Executive Center Drive 379 North University Avenue, Suite Salt Lake City, UT 84123 Benton Building, Suite 300 Little 301 Tel: (801) 287-9400 Rock, AR 7221 Provo, UT 84601-2878 Fax: (801) 281-3294 Tel: (501) 748-5870 Tel: (801) 379-3000 Web: www.sorenson.com Toll-Free: (855) 546-5500 Fax: (801) 373-0682 Fax: (330) 425-0881 Web: www.veracitynetworks.com South Central Communications Web: www.talkamericaservices.com Telecom Services, LLC Vitcom, LLC 45 North 100 West Teleport Communications America, 1425 37th Street, Suite 209 Escalante, UT 84726 Inc. Brooklyn, NY 11218 Tel: (435) 826-4211 One AT & T Way, Room 2B115E Tel: (212) 571-4000 Fax: (435) 826-4900 Bedminster, NJ 07921 Toll-Free: (877) 766-1199 Web: www.socen.com Tel: (908) 234-7386 Toll-Free: (888) 227-3824 Wholesale Carrier Services, Inc. Spectrotel, Inc. Fax: (908) 532-1808 5471 North University Drive d/b/a OneTouch Communications Web: www.att.com Coral Springs, Florida 33067 d/b/a Touch Base Communications Tel: (954) 227-1700 3535 State Highway 66, Suite 7 Telequality Communications, Inc. Toll Free: (888) 940-5600 Neptune, NJ 07753 16601 Blanco Road Fax: (561) 750-7244 Tel: (732) 345-7000 San Antonio, TX 78232 Web: www.wcs.com/ Toll-Free: (888) 773-9722 Business Tel: (210) 481-5499 Customers Fax: (210) 408-1700 Wide Voice, LLC Toll-Free: (888) 700-5830 Residen- Web: www.telequality.com 410 South Rampart, Suite 390 tial Customers Las Vegas, NV 89145 Fax: (732) 345-7893 Teltrust Corporation Tel: (702) 553-3007 Web: www.spectrotel.com 3783 South 500 West, Suite 6 Toll-Free: (844) 844-8444 Salt Lake City, UT 84115 Fax: (702) 825-2582 Sprint Communications Company Tel: (801) 260-9020 Web: www.wide voice.com LP Toll-Free: (866) 260-9020 6200 Sprint Parkway Fax: (801) 265-8181 WilTel Communications, LLC Overland Park, KS 66251 Web: www.teltrust.com 1025 Eldorado Blvd. Tel: (800) 829-0965 Broomfield, CO 80021-8869 Toll-Free: (800) 829-0965 Velocity The Greatest Phone Compa- Tel: (720) 888-1000 Web: www.sprint.com ny Ever, Inc. Toll-Free: (877) 453-8353 7130 Spring Meadows Drive West Fax: (720) 888-5134 TDS Metrocom, LLC Holland, OH 43528-9296 Web: www.level3.com 525 Junction Road Tel: (419) 868-9983 Madison, WI 53717 Toll-Free: (800) 983-5624 Toll-Free: (888) 225-5837 Fax: (419) 868-9986 Fax: (608) 830-5570 Web: www.velocity.org Web: www.tdstelcom.com

58 | PSC Public Service Commission 2016 Annual Report

COMPETITIVE LOCAL EXCHANGE CARRIERS (CLECs) Cont’d

WiMacTel, Inc. XYN Communications of Utah, LLC d/b/a Intellicall Operator Services 8275 South Eastern Avenue, Suite of North America 200 2225 East Bayshore Road, Suite 200 Las Vegas, NV 89123 Palo Alto, CA 94303 Tel: (504) 832-1894 Tel: (877) 776-0042 Toll-Free: (888) 476-0881 YipTel, LLC Fax: (877) 476-0890 9176 South 300 West, Suite 1 Web: www.wimactel.com Sandy City, UT 84070 Tel: (801) 975-7466 Windstream NuVox, LLC Fax: (801) 975-2233 4001 North Rodney Parham Web: www.yiptel.com Little Rock, AR 72212 Tel: (501) 748-7000 YMax Communications Corp. Web: www.windstream.com 5700 Georgia Avenue Palm Beach, FL 33405 X5 OpCo, LLC Tel: (561) 290-8336 555 East Lancaster Avenue, Suite Toll-Free: (888) 370-5005 444 Fax: (561) 586-2328 Radnor, PA 19087 Web: www.ymaxcorp.com Tel: (610) 567-2380 Zayo Group, Inc. Xmission Networks, LLC 400 Centennial Parkway, Suite 200 51 East 400 South, Suite 100 Louisville, CO 80027 Salt Lake City, UT 84111 Tel: (303) 381-4683 Tel: (801) 539-0852 Toll-Free: (800) 390-6094 Toll-Free: (877) 964-7746 Fax: (303) 226-5922 Fax: (801) 539-0853 Web: www.zayo.com Web: www.xmission.com

XO Communications Services, LLC 13865 Sunrise Valley Road Herndon, VA 20171 Tel: (703) 547-2000 Toll-Free: (888) 575-6398 Fax: (703) 547-2881 Web: www.xo.com

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(ETCs) - ELIGIBLE TELECOMMUNICTIONS CARRIERS Cont’d

ETCs) - ELIGIBLE TELECOM- Q Link Wireless, LLC MUNICTIONS CARRIERS 499 Sheridan Street, Suite 300 Dania, FL 33004 Blue Jay Wireless, LLC Tel: (678) 672-2837 5010 Addison Circle Web: www.qlinkwireless.com Addison, TX 75001 Tel: (972) 788-8860 Telrite Corporation Web: www.bluejaywireless.com d/b/a Life Wireless 4113 Monticello Street Budget Prepay, Inc. Covington, GA 30014 d/b/a Budget Mobile Web: www.telrite.com 1325 Barksdale Blvd., Suite 200 Bossier City, LA 71111 Tempo Telecom, LLC Tel: (407) 740-8575 2323 GRAND, Suite 925 Web: www.budgetphone Kansas City, MO 64108

Cricket Communications, Inc. Total Call Mobile, Inc. 10307 Pacific Center Ct. 1411 West 190th Street, Suite 700 San Diego, CA 92121 Gardena, CA 90248 Tel: (858) 882-6000 Tel: (310) 618-4300 Fax: (858) 882-6010 Toll-Free: (800) 550-5265 Web: www.mycricket.com Fax: (310) 818-4310 Web: www.totalcallmobile.com Global Connect, Inc. d/b/a Stand Up Wireless TracFone Wireles, Inc. 5555 Oakbrook Parkway, Suite 620 d/b/a Safelink Wireless Norcross, Georgia 30093 9700 North West 112TH Avenue Tel: (678) 741-6200 Miami, FL 33178 Toll-Free: (800) 544-4441 Tel: (305) 715-3733 Fax: (678) 741-6333 Web: www.tracfone.com Web: www.standupwireless.com Virgin Mobile USA, L.P. iWireless, LLC d/b/a Assurance Wireless 1 Levee Way, Suite 3104 6391 Sprint Parkway, Mailstop: Newport, KY 41071 KSOPHT0101-Z2400 Tel: (770) 956-7525 Overland Park, KS 66251 Web: www.iwireless.com Tel: (913) 762-5929 Fax: (908) 607-4823 Web: www.virginmobileusa.com

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61 | PSC Public Service Commission 2016 Annual Report

Telecommunications Relay Service & Equipment Distribution Program

The Public Service Commission (PSC) began adminis- tering the Relay Utah program in 1987 with the goal to provide telecommunications access and equipment to those who are deaf, hard of hearing and speech-challenged. Prior to this service, individuals with hearing and speech challenges relied on others. Through the Relay Utah program, those with hearing or speech challenges have multiple service and equipment options including video relay, internet protocol relay, captioned telephones, application software, and amplified telephones. Relay services have expanded to include Spanish language, Speech-to-Speech, Voice Carry Over (VCO) Captioned Telephone (CapTel), and Hearing Carry Over (HCO).

Funding

Funding for Relay Utah derives from a monthly surcharge on Utah landline and cellular phone accounts. This rate is set by the PSC and is currently $.02 per account. The surcharge covers relay services, equipment distribution, outreach, education, interpreter training and administrative costs. The total surcharge revenue collected during FY 2016 was $710,744. Total expenditures for FY 2016 was $1,055,714. The difference between revenue and expenditures was received from an existing non-lapsing balance. The PSC’s focus is to reduce the non-lapsing balance with a focus of main- taining the surcharge at a steady rate.

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Consumer Education Relay Service

The PSC collaborates with Penna Powers Brian & Sprint Relay provides Telecommunication Relay Haynes (“PPBH”) for marketing, outreach, public Service and Captioned Telephone Service for Relay relations, education, and grassroots activities for relay Utah. Under the contract, Sprint Relay maintains a services and equipment distribution. Each year PPBH full-time in-state coordinator who provides and the PSC utilize print, television, and radio adver- outreach and information concerning relay service tising to raise awareness of Relay Utah. and Relay Utah.

63 | PSC Public Service Commission 2016 Annual Report

Outreach Activities

Outreach events are designed to provide educational information on Relay Utah concerning equipment and service options for the deaf, hard of hearing and speech-challenged community.

The following functions highlight the various outreach events and activities. Date Event Attendance

7/16/2015 Weber Area Agency on Aging presentation to staff (19 attendees; 50 applications and 75 brochures distributed) 7/15/2015 Serenity Senior Education Day 25 attendees; 5 applications and 5 brochures distributed

8/21/2015 Be Well Senior Focus at the Lib- 205 attendees; 15 applications and 30 brochures distributed erty Senior Center 8/25/2015 Serenity Senior Education Day at 60 attendees; 5 applications and 10 brochures distributed Sandy Senior Center 9/02/2015 Utah Coalition for Caregiver Sup- 20 attendees; 20 applications and 20 brochures distributed port 9/09/2015 West Jordan Senior Center 10 attendees; 8 applications and 10 brochures distributed

9/16/2015 East Carbon Center 20 attendees; 4 applications and 6 brochures distributed 9/17/2015 Karl Peterson Carbon Center 67 attendees; 15 applications and 20 brochures distributed 9/17/2015 North View Senior Health Fair 70 attendees; 15 applications and 20 brochures distributed

9/23/2015 Millcreek and Mt. Olympus Se- 60 attendees; 3 applications and 15 brochures distributed nior Centers Health Fair 9.29.2015 Utah Health Care Association 427 attendees; 30 applications and 96 brochures distributed Fall Convention & Expo 9/30/2015 Taylorsville Health Fair

10/7/2015 Hyrum Senior Center Health Fair (50 attendees; 10 applications and 10 brochures distributed) 10/8/2015 Provo Eldred Center Health Fair (300 attendees, 29 applications distributed)

10/23/2015 Symbii Health 15 attendees

10/27/12015 Symbii Health 12 attendees

11/6/2015 Sanderson Center Fall Bazaar 12 applications

64 | PSC Date Event Attendance

11/7/2015 Mountainland Aging Annual 72 attendees; 21 applications and 22 brochures distributed Caregiver Conference 11/11/2015 Canyon View Apartments Provo (3 attendees; 3 applications and 3 brochures distributed City Housing Authority 11/11/2015 Maeser School Apartments Provo 3 attendees; 2 applications and 3 brochures distributed City Housing Authority 11/13/2015 Friendly Neighborhood Center

11/17/2015 Midvale Senior Center 23 attendees and 10 applications distributed

11/18/2015 Weber Senior Services Program 8 attendees in-service 11/24/2015 Continuum of Care In-Service Mountainland Aging & Family Services Department Training 1/5/2016 Salt Lake County Senior Com- 50 attendees; 60 brochures and 5 applications distributed panions 1/7/2016 South Summit Senior Citizens 40 attendees Center 1/16/2016 Lehi Wellness Fair 30 brochures and 10 applications distributed

1/19/2016 Harman Senior Recreation Cen- 27 attendees; 25 brochures and 6 applications distributed ter 1/22/2016 Salt Lake County Foster Grand- 40 attendees; 37 brochures and 7 applications distributed parents Presentation 1/25/2016 River’s Bend Senior Center 4 attendees; 29 brochures and 1 application distributed

1/26/2016 Canyon Home Care & Hospice 7 attendees, 30 brochures distributed in-service training 1/28/2016 United Way Northern Utah (5 attendees, 30 brochures distributed

2/9/2016 Utah Nonprofit Housing Corpo- 28 attendees, 32 packets distributed ration in-service training 2/10/2016 Golden Age Senior Center pre- 3 brochures, 2 applications distributed sentation 2/16/2016 River Park Senior Housing 5 attendees, 3 applications distributed

2/17/2016 Magna Kennecott Senior Center 3 attendees, 1 application distributed

2/24/2016 Blanding Senior Center 30 attendees; 35 brochures and 2 applications distributed

2/25/2016 Monticello Senior Center 34 attendees; 31 brochures and 4 applications distributed

65 | PSC Public Service Commission 2016 Annual Report

Date Event Attendance 2/26/2016 La Sal Senior Center 12 attendees; 28 brochures and 3 applications distributed

2/27/2016 KUTV 2 Your Health Expo 61 brochures and 31 applications distributed

3/1/2016 Crossroads Senior Center 25 attendees; 5 brochures and 4 applications distributed

3/3/2016 USHA Conference 11 brochures and 4 applications distributed 3/4/2016 3/15/2016 Dominguez Park Apartments 11 attendees; 34 brochures and 7 applications distributed

3/29/2016 Mount Olympus Health Fair 29 brochures and 7 applications distributed

4/5/2016 Liberty Senior Center presenta- 23 brochures and 1 application distributed tion 4/8/2016 St. George Celebrating Wellness Expo

4/13/2016 River’s Bend Senior Health Fair (27 brochures and 14 applications distributed

4/14/2016 Golden Hours Senior Center 15 brochures and 5 applications distributed

4/14/2016 Bluff Senior Center 16 brochures and 16 applications distributed

4/15/2016 Millcreek Senior Center 30 brochures and 1 application distributed

4/19/2016 Riverton Senior Center Health Fair

4/19/2016 Columbus Senior Center Health (5 brochures and 5 applications distributed Fair 4/28/2016 Sandy Senior Center Health Fair

5/3/2016 Applegate Home Healthcare

5/12/2016 Association of Utah Community Primary Care Conference 5/13/2016 Health (AUCH) 5/19/2016 Agewise Conference 40 brochures and 14 applications distributed

5/24/2016 West Jordan Senior Center Health Fair

5/25/2016 National Senior Health and Fitness Day - Clearfield Aquatic Center

5/27/2016 Riverdale Senior Center Health Conference

6/1/2016 Parkinson’s Disease Health Fair 46 brochures and 4 applications distributed and Mini Expo North Davis Se- nior Activity Center 6/9/2016 Cache County Senior Citizens Center

66 | PSC Date Event Attendance 6/13/2016 Draper Senior Center Health Fair

6/16/2016 Utah Valley Senior Companions 40 volunteer and staff attendees In-Service Training 6/20/2016 Community Nursing Services in 12 attendees Logan 6/23/2016 Sandy Senior Center 4 attendees

6/27/2016 Veterans Wheelchair Games

Brochures Issued During FY 2016 25 brochures issued to Gateway Center 25 brochures issued to Moab Center 30 brochures issued to Bluff Senior Center 1,000 brochures issued to Salt Lake City Meals on Wheels

67 | PSC Public Service Commission 2016 Annual Report

Equipment Training and Distribution Interpreter Certification Advancement Network (ICAN) The PSC employs one full-time and four (4) part-time employees who provide equipment distribution, train- The PSC contracts with the Division of Services for the ing, repairs, and outreach throughout Utah. To provide Deaf and Hard of Hearing for the Interpreter Certi- effective services, employees respond to requests by fication Advancement Network (ICAN) Program, to phone, email, and text regarding questions on equip- provide American Sign Language (ASL) interpreter ment and training. This approach has improved cus- training. The program achieves this through monthly tomer service and reduced unnecessary on-site visits. workshops, language immersion retreats, and regu- The Relay Utah equipment and training distribution lar mentoring provided by experienced certified and provided distribution, trouble shooting, and training native ASL users. The following chart is a summary of for 642 individuals. The following graph is a four year the certification advancement rates based on calendar history of the equipment training and distribution years 2014 and 2015. program.

Previous Years Deliveries are Summarized Below FY Participants Certification Success Rate Year Advancement 740 2014 18 13 72% 720 2015 17 11 65% 700 680 660 Client Visits Community Feedback 640 Utah Code 54-8b-10 (7) states, “The Commission shall 620 solicit the advice, counsel, and physical assistance of 600 severely hearing or speech impaired persons and the FY 2013 FY 2014 FY 2015 FY 2016 organizations serving them in the design and implementation of the program.” To comply with this stat- ute, the PSC held quarterly meetings with the Relay Utah Consumer Council (RUCC). This council is com- prised of representatives of different groups or organizations; individuals who are deaf, hard of hearing, or speech disabled; and individuals who use the services provided by the PSC. RUCC meetings are currently held in conjunction with Sprint Relay for members to actively provide feedback and ideas of how to best meet the needs of Relay consumers in Utah.

68 | PSC Mobile Device Program

The PSC is investigating how mobile devices and apps could benefit Relay Utah clients. Near the end of FY 2016, the PSC was reviewing new rulemaking and program design to implement a pilot program for the deaf, hard of hearing and speech challenged community. Additional information concerning the pilot program should be available in FY 2017.

Relay Utah Website

The PSC redesigned the RelayUtah.gov website in FY 2016. Changes include an outreach calendar providing details of scheduled events and an online appointment system for individuals desiring to review and test equipment and phone products at the Relay Utah demo room. The website also includes a list of available telecommunications equipment commonly distributed by Relay Utah. Applications in English and Spanish are now available on the website. Relay Utah also maintains a Facebook page.

Relay Utah Office

The Relay Utah office is located at 168 North 1950 West in Salt Lake City. This office houses the telecommunications equipment testing center. The testing center is available for the public to view and test telecommunications equipment options. Testing rooms are also available at the Robert G. Sanderson Commu- nity Center in Taylorsville and its satellite office in St. George. When Every Word is Important

69 | PSC Public Service Commission 2016 Annual Report

MISCELLANEOUS DOCKETS OVERVIEW

Docket No. 15-999-01 – In the Matter of the Miscella- Docket No. 16-999-01 – In the Matter of the Miscella- neous Correspondence and Reports Regarding Electric neous Correspondence and Reports Regarding Electric Utility Services; 2015 Utility Services; 2016

Docket No. 15-999-02 – In the Matter of the Miscel- Docket No. 16-999-02 – In the Matter of the Miscel- laneous Correspondence and Reports Regarding Gas laneous Correspondence and Reports Regarding Gas Utility Services; 2015 Utility Services; 2016

Docket No. 15-999-03 – In the Matter of the Miscella- Docket No. 16-999-03 – In the Matter of the Miscella- neous Correspondence and Reports Regarding Tele- neous Correspondence and Reports Regarding Tele- communications Utility Services; 2015 communications Utility Services; 2016

Docket No. 15-999-04 – In the Matter of Eligible Tele- Docket No. 16-999-04 – In the Matter of Eligible Tele- communications Carriers' Annual Lifeline Recertifica- communications Carriers' Annual Lifeline Recertifica- tion Filings tion Filings

Docket No. 15-999-05 – In the Matter of Lifeline Out- Docket No. 16-999-05 – In the Matter of Universal reach Reports Service and Speech/Hearing Impaired Funds Status Reports Docket No. 15-999-07 – In the Matter of the 2015 Uni- versal Service Fund (USF) CAF ICC Review Docket No. 16-999-07 – In the Matter of the 2016 Uni- versal Service Fund (USF) CAF ICC Review Docket No. 15-999-08 – In the Matter of the Annual Reports for Calendar Year 2014 of Natural or Other Docket No. 16-999-08 – In the Matter of the Annual Gas Transmission and Gathering Systems Reports for Calendar Year 2015 of Natural or Other Gas Transmission and Gathering Systems Docket No. 15-999-12 – In the Matter of the Miscella- neous Electric Correspondence for 2015 Docket No. 16-999-12 – In the Matter of the Miscella- neous Electric Correspondence for 2016 Docket No. 15-999-13 – In the Matter of the Over- payment of New Cingular Wireless PCS, LLC into the Utah Universal Service Support Fund

70 | PSC RULES DOCKETS OVERVIEW Docket No. 16-R100-01 – In the Matter of Potential Amendments to R746-100-3 Docket No. 15-R100-02 – In the Matter of the Amend- ment to R746-100-3 – Practice and Procedures Gov- Docket No. 16-R100-02 – In the Matter of Potential erning Formal Hearings and Pleadings Amendments to Utah Administrative Code R746-100

Docket No. 15-R200-01 – In the Matter of Amend- Docket No. 16-R200-01 – In the Matter of the Rule ments to Rule 746-200, Residential Utility Service Amendment R746-200-7 for Residential Utility Service Rules for Electric, Gas, Water, and Sewer Utilities Rules for Electric, Gas, Water and Sewer Utilities

Docket No. 15-R312-01 – In the Matter of questions/ Docket No. 16-R360-01 – In the Matter of the Utah requests regarding reports on electrical interconnec- Affordable Base Rate for Telecommunications Services tions and electric service reliability Docket No. 16-R360-02 – In the Matter of the Utah Docket No. 15-R313-01 – In the Matter of questions/ Universal Service Fund Surcharge requests regarding reports on electrical interconnec- tions and electric service reliability Docket No. 16-R360-03 – In the Matter of the Business Line Affordable Base Rate for Telecommunications Docket No. 15-R360-01 – In the Matter of R746-360 – Services Universal Public Telecommunications Service Support Fund Docket No. 16-R360-04 – In the Matter of the Applica- tion of Fund Surcharges to Customer Billings Docket No. 15-R409-01 – In the Matter of Amend- ment to Rule R746-409 Re: Pipeline Safety

71 | PSC Public Service Commission 2016 Annual Report

COMPLAINTS The following table shows the number of informal complaints processed by the Division of Public Utili- The Role of the Division of Public Utilities ties in FY 2016. Of these, 11 became formal complaints before the PSC. A dissatisfied customer who cannot resolve service problems through contact with the utility can seek Type of Utility Complaint FY 2016 assistance from state regulators. Utility consumers may contact the Division of Public Utilities (Division) Electric 84 (www.publicutilities.utah.gov) through an informal Natural Gas 59 complaint process. Division staff construct a factual Telecom - ILEC* 125 statement through discussions with the complainant Telecom - CLEC* 21 and the utility regarding the problem. Often this step resolves the dispute. At times, a customer facing ser- Telecom - Long Distance 3 vice difficulties may also request the assistance of the Water and Sewer 0 Office of Consumer Services (Office). Through following the same sort of process the Division does, if the Total 292 Office learns that other customers face similar problems, it may petition the PSC for action in a matter * ILEC - Incumbent Local Exchange Carrier having wider applicability. * CLEC - Competitive Local Exchange Carrier Formal Complaints

If the informal process does not yield satisfactory results for either party, the complaint can be escalated to the PSC as a formal complaint requesting review and a hearing before an Administrative Law Judge.Docketed complaint cases resolved by the PSC through formal processes during the fiscal year are listed below. By far, though, most customer complaints are resolved in the informal process.

72 | PSC 2016 Annual Report

Public Service Commission of Utah 160 East 300 South Salt Lake City, UT 84111 psc.utah.gov 801-530-6716 - Toll Free 866-772-8824