Amusement Parks

South Park Slid... Industry White Paper for Amusement Parks Every year, 300 million people visit amusement parks - that’s the size of the population of the United States. And this number doesn’t even include the millions more who attend local fairs, events, and roadshows. These are large scale operations that require around the clock communication to ensure that things run smoothly, and great communication can play a major role in the success of an amusement-based business. ! ! ! How does Voxer Business help amusement parks? ‣ Every message is live and recorded - Hear things as they come in and play them back later, it’s perfect for when employees are busy !with guests or other conversations ‣ Create team contacts - Make it easy for groups to communicate among different functional teams in parks (e.g. Security, Guest ! Services, Maintenance) ‣ Eliminate dead zones - Being out of range matters less because ! messages are immediately sent when your connection is restored ‣ Multitask with multiple conversations - Easily manage any number of ! chats with co-workers using one application ‣ Multimedia messaging - Address issues more quickly by sending a !picture of problems or suspicious activity ‣ Desktop functionality - Managers can monitor ongoing employee conversations from a computer browser with Voxer for Web 1 ! There are many factors that could make or break the guest experience. Being able to quickly relay information about groups visiting attractions, closing rides, weather forecasts, employee schedule updates, supplies, security alerts or suspicious activity, maintenance needs, and VIPs are all incredibly important to ensure the very best guest experience. Two-way! radios and push-to-talk services provided by wireless carriers are the communication tools typically used among amusement workers, but purchasing 2-way radios (especially for seasonal employees) can be an incredibly expensive proposition. Not to mention that business-grade radios require an FCC license, and there are steep fines associated with using standard off-the-shelf GMRS radios for business purposes. Wireless carrier Quickly relay information push-to-talk also requires a device purchase, and limits communication to about attractions, individuals with plans on the same carrier network. maintenance or security alerts. Voxer! Business, however, doesn’t require any licensing, and is easily downloaded as an app on any modern smartphone (iOS, Android, and Windows Phone 8). It allows companies more flexibility in their device strategy, and provides significant cost savings in the process. Seasonal employees can be added and removed as needed, there’s no contract or commitment required, users can operate Voxer Business on their own devices, and if the park has solid WiFi, everything can be run without cellular data charges being incurred. ! More Than Live Communication It is vital for amusement professionals to have instant communication tools, but unlike other forms of live voice, Voxer Business ensures no information is ever lost. Every message on Voxer Business is both live and simultaneously recorded. ! That means that your workers can use Voxer Business as they would a radio, because it provides the live voice communication that companies rely on There’s no faster way to connect workers and today, but it also provides your team with a more complete suite of than Voxer Business. capabilities such as recording every voice message for later playback, and !integrated text, photo and location sharing. Voxer Business: Industry White Paper for Amusement Parks 2 Voxer Business also offers a web-based client, Voxer for Web, which Voxer Business allows managers to monitor employee conversations from a Features !desktop, and be aware of situations as they arise. Easy Group Communication Live and recorded voice Two-way radios have limited options when it comes to segmenting messaging for smartphones which groups hear specific information. You can assign groups ! different channels to communicate on, but it’s difficult to monitor Turn your phone into a 2-Way several channels with radios. Another option is to have all Radio with Walkie Talkie Mode employees communicate on one channel, but this may lead to an ! overwhelming amount of messages or excessive chatter. Never miss a message with ! loud, repetitive alerts With Voxer Business, you can easily upload all your employees, and ! segment them into ‘Teams’ based on shift (e.g. morning or evening), Text, photos & location sharing functional working groups or departments (such as Maintenance or Chat with up to 500 contacts Ticketing), specific projects or all three in combination. Teams with the press of a button function like email distribution lists, and show up as contacts in the ! application immediately, ready for one-touch communication. Support for iPhone, Android, ! Windows Phone and desktop Listen and Respond Over Any Data Connection ! Two-way radios are great at transmitting live-only communications Talk across wireless carriers - in a fixed area. However, once you move away from that area, the works on 2G, 3G, 4G or WiFi radios become unusable. Voxer Business is a more flexible ! communication tool. Issues like being out of range and obstacles Manage employee accounts that create dead-spots matter less as Voxer Business picks up the with ease from your computer strongest available data signal, whether that’s WiFi, 2G, 3G, or 4G, and sends data as a connection is established. ! ! Prioritize Important Conversations Voxer Business utilizes patented store-and-stream technology, which records every message as it is received. If an employee is having a conversation or attending to the needs of a guest, they don’t have to worry about asking ! !someone to repeat themselves, as every message is available for later playback. ! Employees who frequently interact with guests can use wired or bluetooth headsets to monitor incoming ! information. Using our Walkie Talkie Mode feature, they can listen and respond to conversations without !touching their device. Voxer Business: Industry White Paper for Amusement Parks 3 ! Extreme Notifications also allows employees to flag specific conversations to send loud, repetitive alerts when new messages come in. For instance, you could select a chat for emergencies to always use Extreme Notifications. Alerts will continue for up to 5 minutes, or until the message is heard. ! More Efficient Communication with Multimedia The integration of text, photos and location alongside voice messages gives your employees flexibility in how they can communicate. A photo can often communicate much more than voice or text. For example, if a ride or exhibit needs to be repaired, your employees can send a photo alongside a voice or text message to describe a situation. Or, if there’s a security concern with a person or a suspicious package at the concession stand, an employee can Important conversations are send a photo with a location pin to immediately share it with everyone who at your fingertips any time needs to know. you need them. ! Manage Multiple Conversations Using Voxer for Web Voxer for Web gives managers an easy way to listen and respond to what’s going on from their desktop. You can stay on top of several conversations in the browser-based application, hear chats as they stream in live, send text, photos and see your employees’ locations. Communication can also be made private by using a headset plugged into your computer. ! ! ! ! Listen and respond to workers conveniently from your desktop computer. To learn more about Voxer Business, visit voxer.com or contact [email protected]. Voxer Business: Industry White Paper for Amusement Parks 4.

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