ISSUE 60 Orient THE OFFICIALMAGAZINEOFBRITISHCHAMBERCOMMERCE- 41 17 SPECIAL FEATURES BUSINESS AWARDS CEO,COURTS ASIA IN FOCUS: TERRY O’CONNOR, 17 TH ANNUAL MCI 109/11/2016 Creating Opportunities Connecting Business Building Networks WWW.BRITCHAM.ORG.SG ISSUE 60/DEC16 HE THINKS HE’S JUST HAVINGFUN. YOU KNOW HE’S LEARNING.

Opening in July 2017 - the new early learning campus at the Australian International School

Our Reggio Emilia inspired teaching philosophy celebrates and acknowledges the importance of the environment in which your child learns. And that’s why every detail of our new Early Learning Campus has been designed with young learners in mind.

From innovative and creative play spaces, to clusters of classrooms each with their own connected outdoor play areas, to thoughtfully selected resources and furnishings, this is a place where your child will love to be and love to learn. www.ais.com.sg +65 6653 7906

Designed by award-winning architects with expert advice from educational and environmental psychologists,

EDU-2-2037 our brand new campus is built with a simple goal in mind - every child happy, every child learning. 19/2/2016 – 18/2/2020

For more information or to speak to our admissions team please call +65 6653 7906 or email us at [email protected] Australian International School Pte Ltd is registered by the Council for Private Education (CPE). Registration number 199204405H. Period of registration 6 July 2015 to 5 July 2019.

COGA16007324EX_AIS_Britcham the Orient Magz_420(W)x297(H)mm.indd 1 25/10/16 12:12 pm HE THINKS HE’S JUST HAVINGFUN. YOU KNOW HE’S LEARNING.

Opening in July 2017 - the new early learning campus at the Australian International School

Our Reggio Emilia inspired teaching philosophy celebrates and acknowledges the importance of the environment in which your child learns. And that’s why every detail of our new Early Learning Campus has been designed with young learners in mind.

From innovative and creative play spaces, to clusters of classrooms each with their own connected outdoor play areas, to thoughtfully selected resources and furnishings, this is a place where your child will love to be and love to learn. www.ais.com.sg +65 6653 7906

Designed by award-winning architects with expert advice from educational and environmental psychologists,

EDU-2-2037 our brand new campus is built with a simple goal in mind - every child happy, every child learning. 19/2/2016 – 18/2/2020

For more information or to speak to our admissions team please call +65 6653 7906 or email us at [email protected] Australian International School Pte Ltd is registered by the Council for Private Education (CPE). Registration number 199204405H. Period of registration 6 July 2015 to 5 July 2019.

COGA16007324EX_AIS_Britcham the Orient Magz_420(W)x297(H)mm.indd 1 25/10/16 12:12 pm PATHWAY TO SUCCESS AT STAMFORD AMERICAN EVEN THE MOST FROM AGED 18 MONTHS TO 18 YEARS EXPERIENCED EXPLORERS NEED A GUIDE.

Expanding to new markets rarely takes ROAD TO a single path, but with local expertise UNIVERSITY your company could forge its own way. Over the last 150 years, we have provided companies with bespoke banking solutions built on the strength SECONDARY of our global network. With teams where 90% of the world’s trade and capital 1:1 Macbook Program flows, we could give you local insight ELEMENTARY on today’s most important markets. 2 Graduating pathways - Discover growth opportunities 1:1 iPad Program International Baccalaureate (IB) Diploma or High School Diploma through our global network at Accelerated English Program www.business.hsbc.com.sg EARLY LEARNERS with Advanced Placement (AP) Personalized Assessment - credits or both Daily & Bilingual Language Measures of Academic Progress 40+ IB courses Instruction - Mandarin or Spanish (MAP) for Math & Reading 20 AP courses Specialist 200+ co-curricular activities & College test preparation under SMART Steps & Perceptual 90 competitive sports teams - SAT I, SAT II, ACT, PSAT Motor Program

Suzuki Violin & Cello Program

Personalized learning through Gold Tracking aligned to USA Head Start Outcomes

Stamford American offers an outstanding international education for students from 18 months to 18 years of age. We offer the rigorous IB Programme – enhanced by American standards.

Introducing our new Early Learners Campus. Pioneer Class August 2017. Enrollment now open.

21/2/2016 – 20/2/2020 +65 6653 7907 │ sais.edu.sg

Stamford American International School CPE Registration Number: 200823594D Period of Registration: August 10, 2014 to August 9, 2018 Issued by The Hongkong and Shanghai Banking Corporation Limited, which is incorporated in the Hong Kong SAR with limited liability.

G0101914_J0115290_CMB_Orient_A4.indd 1 04/02/2016 09:39 EVEN THE MOST EXPERIENCED EXPLORERS NEED A GUIDE.

Expanding to new markets rarely takes a single path, but with local expertise your company could forge its own way.

Over the last 150 years, we have provided companies with bespoke banking solutions built on the strength of our global network. With teams where 90% of the world’s trade and capital flows, we could give you local insight on today’s most important markets.

Discover growth opportunities through our global network at www.business.hsbc.com.sg

Issued by The Hongkong and Shanghai Banking Corporation Limited, which is incorporated in the Hong Kong SAR with limited liability.

G0101914_J0115290_CMB_Orient_A4.indd 1 04/02/2016 09:39 12 MONTHS 12 WEEKS

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12 MONTHS 12 WEEKS 9 WEEKS 12 WEEKS 12 WEEKS 2.5 YEARS 12 WEEKS 14 WEEKS 12 WEEKS 6 WEEKS

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WWW.UPFITNESS.COM.SG

DON’T ASK INSTEAD ASK “HOW LONG DOES “WHAT DOES IT TAKE & IT TAKE TO DO THIS?!” WHEN CAN I START?!”

12 WEEKS 12 WEEKS 12 WEEKS 15 WEEKS 18 MONTHS 12 WEEKS SEVERAL YEARS 12 WEEKS

12 MONTHS 12 WEEKS 9 WEEKS 12 WEEKS 12 WEEKS 2.5 YEARS 12 WEEKS 14 WEEKS 12 WEEKS 6 WEEKS

12 WEEKS 12 WEEKS 17 WEEKS 12 WEEKS 2 YEARS 8 MONTHS 11 MONTHS 12 WEEKS 10 WEEKS 12 WEEKS

We cannot do the work for you. The results you see are a testament to the ABOUT OUR RESULTS work ethic of our clients. GET IN TOUCH Your results are a function of time spent following the plan; genetic EXPERIENCE WORLD CLASS RESULTS We show you the best, we don’t show you the worst. response to the right exercise and diet program; how hard and UP SINGAPORE We show you people who follow the plans, & aren’t all talk. consistently you train; your discipline with diet; and your starting point. FROM THE WORLD'S LEADING 105 CECIL STREET, 21ST FLOOR, We show you those who inspire even us with their commitment. Our reputation is that we are the best trainers in the world for helping you to SINGAPORE 069534 You are unique - you can only get your own best possible results. unlock your potential, & we can lead you to the door, give you the key, even T: +65 6536 8649 turn the handle and push the door open, but we cannot walk through it for PERSONAL TRAINERS. Oftentimes the lower your starting point the better your results. you. In the end the result is down to you. E: [email protected] Building Networks Connecting Business Contents Creating Opportunities 8

11 PRESIDENT’S MESSAGE

13 EXECUTIVE DIRECTOR’S MESSAGE

SPECIAL FEATURES

th 17 17 Annual Business Awards 41 In Focus: Terry O’Connor, CEO, Courts Asia

FEATURES BritCham Case Study: Aligning Sponsorship 23 Values and Increasing Engagement with Barclays

27 Preventing a Leadership Crisis in Asia’s Talent Pipeline Rule Britannia? The Past, Present and Future of 30 Singapore — Trade Relations

Focus on Health: Why Sleep is a Necessity, 33 not a Luxury

Meeting the New Guidelines for 36 Sustainability Reporting

38 Why is Asia a Hotbed of Mobile Payment Technology?

46 Socially Responsible Recruitment: Why you should Expand your Inclusion when Hiring

49 Inspiring Teamwork — Singapore’s Double Success at the Rio 2016 Paralympics

54 The WELL Building Standard 58 Self-Driving Cars: Removing the Roadblocks

AT THE CHAMBER

64 Britain in Southeast Asia News 66 Business Group News 69 Business Services News

70 BritCham New Members 72 Sterling News 75 Corporate News 78 Members’ Offers 80 Events WWW.BRITCHAM.ORG.SG

British Chamber of Commerce, Singapore, Sponsors

GOLD AND DIVERSITY SPONSOR GOLD SPONSOR

SILVER AND BREAKFAST CLUB SPONSOR SILVER SPONSORS

BRONZE SPONSORS SUPPORTING PARTNER

BRITCHAM BOARD: PRESIDENT: BUSINESS GROUP CHAIRPERSONS: Bicky Bhangu: Rolls-Royce Singapore Built Environment: Marcus Eckersley Diversity: Stephen Trevis VICE-PRESIDENTS: Energy & Utilities: Tim Rockell Damian Adams: Simmons & Simmons Entrepreneur & Small Business: Jonathan O‘Byrne Sian Brown: Barclays Bank PLC Financial Services: Ashley Jones (Chairperson), Sunil Iyer (Co-Chair) SECRETARY: InfoComm Technology: Andrew Pickup (Chairperson), Cecilia Handel: Tanglin Trust School Ltd Chris Reed (Co-Chair) Leadership in Asia: Stephen Wyatt TREASURER: Marketing & Creative: Chris Reed Veronica McCann, Manulife US Real Estate Mgmt Pte Ltd Professional Services: Mark Chowdhry BOARD MEMBERS: Scottish Business Group: Neil Mclnnes Richard Warburton: Arcadis Sustainability & Responsibility: Rosie Danyluk Annabel Moore: Diageo Singapore Pte Ltd Transport, Logistics & Supply Chain: Simon Petch Haslam Preeston: Jardine Cycle & Carriage Limited Women in Business: Dora Lui David Pugh: The Fry Group Young British Chamber: Zoë Marmot Mark Chowdhry: Baxters International MANAGEMENT TEAM Andrew Vine: The Insight Bureau Executive Director: Brigitte Holtschneider Andrew Pickup: Microsoft Singapore Membership & Communications Manager: Lucy Haydon Chris Reed: Black Marketing — Enabling LinkedIn For You Robert Williams: British Airways Membership Manager: Katie Hudson Steven Cranwell: HSBC Membership Administrator: Siti Hadijah Ronald Totton: BT Singapore Marketing & Communications Executive: Nicole Alison Lim Terence Yuen: BP Singapore Senior Events Manager: Alexandra Packman Events Manager: Nicola Jackson COMMITTEES: Finance Manager: Pauline Yeo Business Group: Richard Warburton Business Services Manager: Carole McCarthy Events: Sian Brown Business Services Advisor: Nico Putri Safari External Affairs: Bicky Bhangu Business Services Advisor: Meiling Aw Membership: Damian Adams Office Administration Executive: Anna C Garciso

Editor: Orient is a quarterly magazine and the Chamber accepts no liability Contact: Lucy Haydon published by the British Chamber of for loss or damage. Copy is not for sale Simon Cholmeley, [email protected] [email protected] Commerce, Singapore. and images belong to their respective Design: owners. They are for illustrative Erika Wong, [email protected] Co-Editor: © All rights reserved. purposes only, and no copyright Khairunnisa, [email protected] Nicole Alison Lim infringement is intended. Content Lead: [email protected] The views and opinions expressed Alison Marshall, [email protected] or implied in Orient are those of the Designed by: Creative Services: 39 Robinson Road authors or contributors and do not Kwan Gek Lian, [email protected] #11-03 Robinson Point reflect those of the British Chamber Pearlyn Kwan, [email protected] Singapore 068911 of Commerce, its officers or editorial Tel: +65 6222-3552 staff. No reproduction of articles Fax: +65 6222-3556 without the prior permission of the Email: [email protected] Chamber. Unsolicited transparencies www.britcham.org.sg and articles are sent at owner’s risk www.novusasia.com Building Networks Connecting Business Advertorial Creating Opportunities 10 Every child happy, every child learning

he task of choosing a preschool just got environments children are encouraged to play easier for parents living in Singapore. The and collaborate with fellow students thanks Australian International School has built to a unique clustering design. Groups of a brand new early years centre on its campus at classrooms are positioned together to forge LorongT Chuan. Designed by leading architects with feelings of community and sharing. There’s also expert advice from environmental psychologists a class-buddy program, which prompts younger and early learning specialists, the new campus learners to engage with older students for easier promises a purpose-built environment where transition into the next stages of learning. children to explore ideas and discover their world. children are happy and learning. The IB Primary Years Programme is introduced Enjoyment and learning beyond the classroom from 3 years old and provides a foundation for To encourage play and learning beyond the success in Prep and beyond. classroom the new campus offers a range of exciting facilities. Learning to swim is a rite of Bringing parents closer to the child’s passage for Australian children. The school’s education 22-metre pool is designed specifically From the family observation deck at the for teaching youngsters with a series of swimming pool, to a café where parents concealed resting platforms. Sprawling outdoor are welcome to linger and relax, to a parent The Australian International School’s teaching play areas with shade protection give children workshop program that brings parents and staff philosophy is inspired by the principles of Reggio ample space to play and explore. Each cluster of together to share ideas, expertise and experience, Emilia, which acknowledges that an environment classrooms has its own mini-library and teaching the new campus offers a number of ways for that is built for the child is better for the child. kitchen. Shared across the campus are a range parents to get more involved in their little ones’ That’s why every detail of the school’s exciting of other shared multi-functional pod areas, a early education. And since life isn’t getting any new early learning campus has been designed library/inquiry centre and a multipurpose hall for less busy, there’s also an option for parents to with young learners in mind. sports, dance, performance and play. Children design the school week around their family needs have a wide choice of places to learn life skills so they can spend more time with their children. Light and airy classrooms feel like a home and follow their imaginations. The parent-teacher link is vital to the success away from home of the child and the design of the new campus When you’re building from scratch you can actively encourages it. create the ideal environment for children. Classrooms are spacious and flooded with For more information or to arrange a visit to natural light. Each one connects directly to its Australian International School, please call own covered outdoor area, where children might +65 6653 7906 or email [email protected] discover a sandpit, a creativity project table or sensory play equipment. They are free to wander to the outdoor space via an inviting child-sized A curriculum inspired by Reggio Emilia door, so they’ll feel right at home. The school’s teaching philosophy is inspired by the principles of Reggio Emilia, which emphasises Clusters of classrooms promote the importance the environment plays in collaboration and social skills education. Inquiry based learning, coupled From their safe and secure classroom with thoughtfully designed spaces, encourages Building Networks Connecting Business WWW.BRITCHAM.ORG.SG Creating Opportunities 11 President’s Message

Dear Members,

As we near the end of the year it seems like a good opportunity to reflect on 2016 and the progress the Chamber has made as a strong voice for British businesses in Singapore. My first seven months as President have been packed with a variety of exciting and informative events and I’m pleased that we’ve had a good mix of focused events alongside networking and socialising.

We’ve had the opportunity to hear from a range of highly prominent speakers from discussing the impact of Brexit on global business operations and corporate culture, to Singapore’s Smart Nation Initiative; to developing professional critical skills in today’s increasingly complex and volatile work environment.

The 17th Annual Business Awards was a huge success, celebrating outstanding achievements from across all industry sectors. Our Guest of Honour, Minister Iswaran, Minister for Trade and Industry, delivered his keynote speech emphasising that innovation and partnerships are key to sustaining the competitiveness of Singapore’s economy. Another important theme highlighted was to further build and strengthen Singapore and the UK’s longstanding and robust bilateral relations. This year also saw the inclusion of an exciting new category recognising excellence in collaboration between the UK and Singapore — congratulations once again to our winner Dyson. Bicky Bhangu President, British Chamber of Commerce, Singapore As the global economy and business continues to evolve, we too at the Chamber have continued to adapt this year, having streamlined our Business Groups in order to focus on subjects that matter most to our members in today’s climate.

Looking ahead our key priorities will be to continue to strengthen relations between the UK and Singapore, to develop greater engagement with the region to benefit from the economic opportunities in ASEAN, and to maintain and improve our strong relationship with Singapore business and government. Building on these areas will enable us to continue to identify new opportunities, ensure the right global agreements and policies are in place to help businesses thrive and celebrate business success.

The many events that take place throughout the year are only possible thanks to the commitment and enthusiasm of the board, management team, business group chairs and committees, and of course, our members. Thank you all for being part of a successful 2016 and I wish you all a very happy Christmas and prosperous new year. I look forward to seeing you all in 2017.

Best Regards,

Building Networks Connecting Business WWW.BRITCHAM.ORG.SG Creating Opportunities 13 Executive Director’s Message

Dear Members,

A busy, exciting and challenging year, 2016 is drawing to a close!

Your Chamber looks back to a diverse programme of events, networking and engagement opportunities to come together, exchange, learn and connect with other stakeholders such as the British High Commission, the Department for International Trade (formerly UKTI), the Ministry of Manpower, colleagues and visitors from our Britain in South East Asia network as well as other Chambers of Commerce.

Here are a few of the highlights: • An International Woman’s Day Panel discussing how “Men Make Equality Real” • The BritCham Energy Debate • Our Rugby Networking Night with Stirling Mortlock and Ollie Phillips on the eve of the inaugural Rugby 7s tournament • A high profile Women in Technology Panel discussion • Leaders in Business Lunches featuring British actress Jane Seymour, KPMG UK Chairman Simon Collins and Ho Kwon Ping, Executive Chairman of Banyan Tree Holdings • Our traditional F1 Networking, this year back at the Cricket Club • Country Briefings on Myanmar, Vietnam and Indonesia • Several Brexit Briefings and Member roundtable discussions • Back to Work Networking bringing members together after the summer break • Our 17th Annual Business Awards Gala Dinner welcoming Minister Iswaran as Guest of Honour and celebrating 9 proud winners Brigitte Holtschneider • Our first event featuring Fintech at vivaA Digital Garage Executive Director, • Two Open Houses at our offices in Robinson Road British Chamber of Commerce, Singapore • And the grand finale…. the BritCham Ball in December celebrating A eryV British Christmas!

Our Business Group Committees, the ‘engine room’ for member engagement as well as programme creation and development, progressed further, with many committees on-boarding more members and fostering closer links and collaboration.

We have been running 14 different committees from the start of the year and are adding our 15th, Transportation, Logistics and Supply Chain, in Q4.

This new Business Group Committee aims to provide members and the wider Singapore business community with a forum in the transportation, logistics and supply chain sectors • To meet and develop contacts • To share information and know-how • To create a channel of communication to the Singapore Government • To share and highlight key trends and • To provide relevant insights for businesses to benefit and learn

Internally, we strengthened the Chamber team by upskilling and adding resources to better support our members and manage our communication channels. With this we have laid the ground work to continue to deliver value and support in a continuously challenging and uncertain economic environment. Our Business Services team, led by Business Services Manager Carole McCarthy who works with Business Services Advisors Nico Putri Safari and Meiling Aw, continues to successfully collaborate with the Department for International Trade by supporting UK SMEs with their export and expansion plans into Singapore.

In closing, I would like to thank you for your loyalty, contribution and commitment and look forward to seeing you in 2017. I wish you and your families a peaceful and relaxing Christmas break and a happy and healthy New Year.

Warm regards,

LinkedIn https://www.linkedin.com/company/british- chamber-of-commerce-singapore

Twitter @britchamsg Building Networks Connecting Business Sterling Members Creating Opportunities 14 WWW.BRITCHAM.ORG.SG COULD FOOTSTEPS EVER LIGHT UP OUR CITIES?

Explore how your business can partner with us at this festival, which will feature a business symposium, technologies of the future, high-energy interactive exhibits, live science shows and free performances. Learn more at www.shell.com.sg and email us at [email protected]

Singapore

A FESTIVAL OF IDEAS & INNOVATION FOR ASIA MARCH 16 –19, 2017

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${Contact Email} ${Market} Building Networks Connecting Business Special Feature WWW.BRITCHAM.ORG.SG Creating Opportunities 17 17th Annual Business Awards

he 17th Annual Business Awards initiative culminated in a Gala Presentation Dinner on 29 September 2016 attended by almost 300T guests at the Shangri La Hotel. The Awards were presented to the winners by our Guest of Honour Minister S. Iswaran, Minister for Trade and Industry (Industry), Chamber President Bicky Bhangu and His Excellency Scott Wightman, the British High Commissioner. The BBC’s Sharanjit Leyl presented the Awards for the 11th year.

Congratulations to all of this year’s finalists and of course to our worthy winners! We received a record number of entries this year across nine categories representing signicant themes in the current business environment, with some excellent examples of successes, initiatives and future plans from all organisations involved. Building Networks Connecting Business Special Feature: 17th Annual Business Awards Creating Opportunities 18

Here are the winners in each category:

Outstanding UK- WINNER: Singapore Collaboration COMMENTS FROM THE JUDGE, HIS EXCELLENCY SCOTT WIGHTMAN, BRITISH HIGH COMMISSIONER Dyson have developed a strong collaborative relationship between their world class team of engineers and scientists in the UK and their R+D team in Singapore. This has been instrumental in the launch in the last 12 months of Dyson’s new Supersonic hairdryer, conceptualised in the UK and developed by the cross-functional Singapore-based team, working across electronics, mechanical and design engineering. This is a great example of UK-Singapore collaboration at the cutting edge of technology and design, contributing to economic growth and high quality jobs in both countries.

L-R: H.E. Scott Wightman, British High Commissioner, Minister S. Iswaran, Minister for Trade > & Industry (Industry), Scott Maguire, Global Engineering Director for Dyson, Dr. Bicky Bhangu, President of the British Chamber of Commerce

FINALISTS: Category Sponsor:

Colour Codes: Grey - #3a3a3c Orange - #e28336 Blue - #45b0bf Green - #aad270

Customer Engagement WINNER: COMMENTS FROM THE JUDGE, RUSSELL ANDERSON, MANAGING DIRECTOR APAC FOR JAGUAR LANDROVER Rolls Royce were able to clearly and succinctly demonstrate that Customer Satisfaction and Engagement are being placed at the heart of their plans while at the same time demonstrating their customer service improvement and the measurement of the success of their Customer Engagement.

L-R: H.E. Scott Wightman, British High Commissioner, Minister S. Iswaran, > Minister for Trade & Industry (Industry), Dr. Bicky Bhangu, President of the British Chamber of Commerce, Lee Brough, Manufacturing Executive at Rolls-Royce

FINALISTS: WWW.BRITCHAM.ORG.SG

Here are the winners in each category:

Excellence in Innovation WINNER: COMMENTS FROM THE JUDGE, STEVE LEONARD, CEO OF SG INNOVATE Lloyds have clearly articulated their business story, their challenges, how they are tackling those challenges and how they are committed to future initiatives around innovation. The Lloyds story is powerful because “innovating” in a 300 year old institution is much more difficult and the Lloyds chairman has made public statements about their commitment to continuous innovation and this reinforces their commitment to the future.

L-R: H.E. Scott Wightman, British High Commissioner, Minister S. Iswaran, Minister for Trade & > Industry (Industry), Michelle Cockrill, Regional Head of Marketing & Communications APAC for Lloyd’s of London, Dr. Bicky Bhangu, President of the British Chamber of Commerce

FINALISTS: Category Sponsor:

Technology Transformation WINNER: COMMENTS FROM THE JUDGE, WYNTHIA GOH, CHIEF DIGITAL DIRECTOR FOR AVIVA ASIA Kaer’s story and achievement in its business journey demonstrates the impact of technology transformation on itself, its customers and its customer’s customers. They have changed the business and process model of how air conditioning systems should be managed. Kaer’s business leaders understand the value of transformation, successfully executing their business and technology transformation with clear, measurable results.

L-R: H.E. Scott Wightman, British High Commissioner, Minister S. Iswaran, Minister for > Trade & Industry (Industry), David Mackerness, Director of Business Development for Kaer, Dr. Bicky Bhangu, President of the British Chamber of Commerce

FINALISTS: Category Sponsor:

Sponsored by: Building Networks Connecting Business Special Feature: 17th Annual Business Awards Creating Opportunities 20

Here are the winners in each category:

Sustainability Initiatives WINNER: COMMENTS FROM THE JUDGE, ESTHER AN, CHIEF SUSTAINABILITY OFFICER FOR CITY DEVELOPMENTS LIMITED DBS has demonstrated a firm commitment to CSR. It has an executive strategy to embrace its CSR initiatives to its business to create an impact and add value to its business. The extent of its

initiative and outreach is impressive and it is a deserving winner. > Mythili Mamidanna, Vice President , Group Strategic Marketing & Communications for DBS Bank

FINALISTS: Category Sponsor:

Investing in People WINNER: COMMENTS FROM THE JUDGE, SU YEN WONG, CHIEF EXECUTIVE OFFICER OF THE HUMAN CAPITAL LEADERSHIP INSTITUTE Even as a relatively young organisation, Salt has implemented a holistic approach to the business, including structured processes and systems, to enable future growth. Salt’s emphasis on creating a culture and instilling behaviours that enable business performance stand out. Salt demonstrated that regardless of company size or stage of development, there is a compelling case for investment in people. And, there are specific initiatives that can be implemented to attract, retain and develop talent.

L-R: H.E. Scott Wightman, British High Commissioner, Minister S. Iswaran, Minister for > Trade & Industry (Industry), Sarah Cragg, Senior Account Manager at salt Communications, Dr. Bicky Bhangu, President of the British Chamber of Commerce

FINALISTS: Category Sponsor: WWW.BRITCHAM.ORG.SG

Here are the winners in each category:

Embracing Diversity WINNER: COMMENTS FROM THE JUDGE, DR TANVI GAUTAM, DIRECTOR OF THE DIVERSITY & INCLUSION PROGRAMME AT SINGAPORE MANAGEMENT UNIVERSITY (EXECUTIVE DEVELOPMENT) The way the British Council has woven itself into the local fabric is impressive. Their approach to education and arts and a view to the future is inspirational.

L-R: H.E. Scott Wightman, British High Commissioner, Minister S. Iswaran, Minister for > Trade & Industry (Industry), Yeok Nguan Tan, British Council, Roland Davies, Director of the British Council, Dr. Bicky Bhangu, President of the British Chamber of Commerce

FINALISTS: Category Sponsor:

SME Excellence WINNER: COMMENTS FROM THE JUDGE, CALLUM LAING, PARTNER AT

THE MARKETING GROUP AND UNITY GROUP Colour Codes: Grey - #3a3a3c Orange - #e28336 Blue - #45b0bf It is clear Capital Springboard have credibility and authority in their Green - #aad270 industry through the team and other businesses. Capital Springboard are addressing a very real problem for small business owners and creating an opportunity for investors. Capital Springboard clearly

demonstrated their success and their ability to scale up the solution. > Roger Crook, CEO of Capital Springboard

FINALISTS: Category Sponsor:

Colour Codes: Grey - #3a3a3c Orange - #e28336 Blue - #45b0bf Green - #aad270 Sponsored by: Building Networks Connecting Business Special Feature: 17th Annual Business Awards Creating Opportunities 22

Here are the winners in each category:

Outstanding Young Professional WINNER: Rosanna Trigg, Gym With Me & The Yard COMMENTS FROM THE JUDGE, GOH SWEE CHEN, CHAIRPERSON, OF SHELL COMPANIES IN SINGAPORE Rosanna is a young lady who combines what she loves with a business venture that she single-handedly built. She is tenacious in pursuing her dreams, brings creativity into what she does and importantly, works tirelessly to improve the lives of many who share her passion. She has made a broad impact in the Singaporean sports and fitness scene.

FINALISTS: > David Gardner, Partner at St James’s Place

Wealth Management > Naomi Lewis, Director of Sports & Activities at Tanglin Trust School

> Rosanna Trigg, Owner, Gym With Me & The Yard

Category Sponsor: Sponsored by: Building Networks Connecting Business WWW.BRITCHAM.ORG.SG Creating Opportunities 23 Feature

BritCham Case Study: Aligning Sponsorship Values and Increasing Engagement with Barclays By Sian Brown

Barclays has been a supporter of the British Chamber for many years, both as a Member and as a Sponsor. By repositioning their sponsorship agreement, Chamber Vice President Sian Brown has transformed the Barclays sponsorship from a high cost, disengaged relationship to one of medium cost with high involvement. In this article, Sian provides her view on developing a model of how, in a time of cost rationalisation, you can extract greater value by aligning a sponsorship to your own corporate values, and in doing so take a meaningful leadership role in the local business community Building Networks Connecting Business Feature: BritCham Case Study: Aligning Sponsorship Creating Opportunities 24 Values and Increasing Engagement with Barclays

hen I was first approached to be the British Chamber of Commerce Board Representative for Barclays, I was unaware thatW Barclays was even a member of the Chamber. As a result my first priority was to understand the structure and workings of the Chamber, and what it could offer us as an organisation.

The marketing benefits of the sponsorship agreement were clear to see, placing Barclays name and logo prominently in all BritCham communications and as a Gold Sponsor at key flagship events throughout the year. What became quickly apparent were the potential benefits to both the Chamber members and to Barclays of having volunteers from across the Bank join the relevant Business Group Committees. For example, by having a senior IT representative join the Information and Communications Technology group, we were able to identify the opportunity of an event to share the work we had been doing to enhance the customer experience and account security through the use of voice biometrics. This provided a fantastic platform for a Barclays employee to showcase the project and to build their profile, as well as allowing us to reach a broad audience of senior professionals.

Ultimately, we decided to maximise our opportunities with the Chamber by adopting a Gold sponsorship package that placed Barclays as the Chambers Diversity sponsor —­ a first sponsorship of this type across the BritCham ASEAN Chambers. This has allowed us to focus the discounted rates on events, even if they and thought leadership in areas of promotional opportunities in events and had no additional time to volunteer. expertise (e.g. Diversity, ICT, Financial content on our key interest of Diversity and Services, Property, Young British Inclusion. We have also helped facilitate The opportunities for our employees are clear: Chamber, Sustainability) leadership development conversations, • All Singapore employees are encouraged • Access for all employees to attend providing leadership as Chairs of both to sign up for membership at no Chamber events at a discounted the BritCham Diversity and the Women in additional cost, which entitles them to rate, something I continue to receive Business Group Committees. Member Offers covering various deals excellent feedback on with other member organisations. As a • To provide networking and closed-door Once our sponsorship priorities and result, colleagues have stopped me in event opportunities which help our committee involvement had been the office and thanked me for getting business/government relationships repositioned, I focused upon the employee them 10 percent off their fridge at engagement opportunities. As a Sterling Courts or 10 percent off their flight with This approach has led to many benefits, member of the Chamber, Barclays is entitled British Airways! with over 350 Barclays Singapore to add all Singapore employees to the • Opportunities to participate as a employees signed up as members, membership at no additional cost, giving volunteer in Business Group Committees more than any other in the Chamber’s them access to various Member Offers and of interest providing diverse network Sterling membership group, and an WWW.BRITCHAM.ORG.SG

identify areas of synergy where working with the Chamber helps us to reach an internal objective for Barclays. For example, we were able to raise awareness on Sustainable Letters of Credit through the work of the Chamber’s Sustainability and Responsibility Business Group. In the second half of this year, the Chamber’s Diversity Business Group has produced a “Celebrating Diversity” photography

This approach has led to many benefits, with over 350 Barclays Singapore employees signed up as members

competition for school age entrants and upwards, which Barclays has sponsored in the form of costs for printing a 2017 desktop calendar of the finalist’s images. This will allow the D&I messages to remain prominent throughout the year. This initiative is culminating in a prize- giving event in partnership with the British High Commission. We are also planning to partner with the Chamber, other prominent member companies and the British High Commission for an event around the International Day of Persons with Disabilities.

In summary, by engaging with the Chamber in ways that support our company culture and internal goals we have been able to: Annual Business Award in 2014 for the are appreciative of the opportunity to use Community Star category, recognising the discounted member rates. More than • Enjoy multiple marketing opportunities Andrew Colyer, Director, Legal, for 200 Barclays Chamber members attended in our priority focus areas his efforts in bringing the Wheels for almost 50 events over the course of the • Build relationships at various levels: Change cycling event to Asia from the last three years, several of which were corporate and personnel, business UK and raising more than SGD$110,000 hosted by Barclays Diversity Group Leads, opportunities, professional networks in the process. including the Co-Chair of the Women’s and friendships Interest Network (WiN) and Co-Chair of • Allow Barclays employees to attend Barclays also frequently sponsors Reach, our disability network. a broad range of events, generating tickets for employees to attend relevant positive feedback events, which enables access to a broad It is important for any programme such as • Extend discounts across a broad spectrum of networking and knowledge- this to continue monitoring engagement, range of suppliers to all Barclays sharing opportunities in a cost effective which we achieve by holding a regular Singapore employees way that would not be otherwise working group within Barclays to bring • Allow access to visiting speakers, available through Barclays itself. Our the Barclays Chamber representatives business leaders and dignitaries member employees self-fund the together with other relevant internal leads • Offer opportunities to engage as a majority of the events they attend, and and internal communications teams to volunteer in Business Group Committees Building Networks Connecting Business Feature: BritCham Case Study: Aligning Sponsorship Creating Opportunities 26 Values and Increasing Engagement with Barclays

This has been achieved by: membership to employees • Having controls agreed with the • Reaching out to colleagues to get • Having a champion who will be a point Chamber management team to ensure volunteers interested in representing of contact if people have questions or that members sign up using Barclays Barclays at various Business Groups want to sign up email addresses and that this is • Holding a working group within • Communicating Chamber events validated on a regular basis Barclays to bring the Barclays Chambers internally on our intranet and • Promoting the personal development representatives together with other promoting the availability of the limited opportunities as well as the opportunity relevant internal stakeholders complimentary tickets received as to have fun and meet a great diverse • Leveraging our internal communications part of the Sterling membership and population of people through the channels to promote Chamber sponsorship agreement various engagements.

About the Author: details/diversity, and for the Women with RBS to build the FI and Equities Sian Brown is the Head of Chief Controls in Business Group visit http://www. business, later transferring to Hong Kong Office, Asia Pacific at Barclays Investment britcham.org.sg/business-group-details/ to manage the ABN integration, before Bank, Vice President of the Board at the women-in-business. moving to Singapore in 2010 to build British Chamber and Chair of the Events out a Business Change team before Committee. Prior to becoming Vice Sian has 20 years of change management moving into her current role with Barclays President, Sian served as Chair of the and leadership experience within in early 2015. Sian holds a BSc degree Women in Business Group Committee. Investment Banking across Asia, Europe in Computing and Accounting and is For more information on the Chamber’s and North America. Her banking career CIMA qualified. For more information Diversity Business Group visit http:// began in London in 1997 with Credit visit https://www.home.barclays/about- www.britcham.org.sg/business-group- Suisse. She moved to in 2006 barclays/around-the-world/singapore.html. Building Networks Connecting Business Feature WWW.BRITCHAM.ORG.SG Creating Opportunities 27 Preventing a Leadership Crisis in Asia’s Talent Pipeline

By Charles Moore & Rosemary Goater

Why are MNCs operating in Asia particularly at risk, and what can they do about it? Building Networks Connecting Business Feature: Preventing a Leadership Creating Opportunities 28 Crisis in Asia’s Talent Pipeline

uccession planning and developing is outstripping supply. Instead of relying for reasons of cost, to develop local talent, a pipeline of prospective leaders are on expatriates and returnees, MNCs must rather than rely on expensive expat or both vital to any company’s people develop local talent pipelines capable of returnee managers. strategy. Turning to the talent pool to plug taking on senior leadership roles in order to Sleadership gaps at the last moment is a succeed in the longer term. Visionary MNCs that recognise the high-risk move that could cause damaging increasing importance of Asia to their uncertainty if critical positions are left The Evolution of Asian Leadership businesses are adopting the following unfilled, even temporarily. Worryingly, there The overall quality of local executives has strategies to ensure an adequate supply of are signs that the talent pipelines of some improved significantly over the past 30 future talent: multinational corporations (MNCs) in Asia years —­ education and language ability are inadequate for the challenges ahead. have progressed, MNCs have entered Put Leadership on the Management various markets, and local companies Agenda The Asian Talent we Need have increasingly gone global. Inevitably, MNCs must ensure that developing talent As Asia’s economies mature, businesses will some industries can better manage the with a view to filling future senior leadership require more adept and locally informed talent pipeline challenge. For example, roles is a boardroom agenda item for both leaders who can succeed in complex companies that can sell generic products the global CEO and the Regional Chief organizations in larger, slower-moving globally with minimal differentiation have Executive. Our research shows that in this economies. Senior management teams had little incentive to develop local talent hyper-connected, continually changing and boards need to better understand the with the cultural insights necessary to world, CEOs must attract top talent from landscape and unique attributes required develop market-specific business lines. Yet, various backgrounds and countries to build of leaders in the region. However, demand low-margin businesses have been forced, a truly diverse senior team. WWW.BRITCHAM.ORG.SG

Rejuvenate Internal Talent Programmes graduate recruitment programmes, while Visionary companies in Asia are adopting visionary companies are also adopting the innovative strategies to rejuvenate their following innovative strategies: internal talent development programs: 1. Look Beyond Traditional Markets 1. Fast-track and Enhance For markets where potential talent Management Training shortages are of most concern, Accelerated, personalised management graduate recruitment could focus training that includes an element of on overseas universities to develop geographical and operational mobility potential returnee talent. For example, is vital to build a robust leadership some 20,000 Malaysians go to pipeline and address talent gaps. Asian Australia each year to study, suggesting leaders will increasingly need to run targeted recruitment programmes at global operations, and will require universities there could pay dividends sufficient experience to do so. for the Malaysian leadership pipeline in the future. 2. Develop Leadership Metrics On an operational level, it is vital 2. Identify Strategic Mid-career Hires to define metrics to identify high- Current economic conditions in Asia potential talent. This could include give companies an opportunity to creating a robust pipeline by identifying bolster their leadership pipelines the necessary skills for talented with qualified mid-career talent. For staff, identifying talent gaps, and example, astute companies can hire providing training to help upskill experienced mid-career talent when prospective leaders. their competitors scale back certain business lines and operations in Asia, 3. Provide an Inspiring Career Path and staff become available. The key to retaining and developing high-potential employees in Asia is to 3. Cultivate Rehires ensure that their ‘view to the top’ is It can be beneficial to formally track clear. Consequently, some organisations mid-career employee alumni as they are trying to build clearer career paths progress through their careers, with and are focusing on developing high- the view to potentially approaching potential people to address their lack them for senior leadership positions of local leaders. when they have obtained relevant experience. A dedicated alumni 4. Build Diversity in the Workforce programme can reap long-term To identify the potential of high- leadership pipeline benefits. Our research shows that achieving employees, talent management executives must look 4. Investigate Crossover Hires in this hyper-connected, broadly, and deepen the pipeline Monitoring and mapping potential continually changing world, in terms of gender diversity, ethnic talent should not be restricted to diversity and diversity of thinking. a company’s core industry sector. CEOs must attract top talent Sourcing ‘crossover talent’ could from various backgrounds Revamp External Talent Programmes be another viable solution to the and countries to build a truly Ensuring that talent searches outside the leadership pipeline challenge, especially company are sufficiently innovative is also given the likelihood of increasing career diverse senior team. crucial to addressing pipeline deficiencies mobility for senior executives in the in Asia. This begins with expanding current economic conditions.

About the Authors: Charles Moore is Partner-in-charge of the Singapore Heidrick & Struggles’ office, leading the Healthcare and Life Sciences Practice for the Asia Pacific and Middle East region. Rosemary Goater is a Partner in Heidrick & Struggles’ Hong Kong office and a member of the Financial Services Practice. For more information visit www.heidrick.com Building Networks Connecting Business Feature Creating Opportunities 30

Rule Britannia? The Past, Present and Future of Singapore – United Kingdom Trade Relations

By Mark Matthews

There will always be an affinity in Singapore, towards Britain

n the surface, the subject of First, there is the economic legacy. During Singapore – United Kingdom most of the British time, Singapore’s largest economic relations does not appear partners were China and India, with the to be one that can be further expanded upon. British in the middle. It can be said that the O mercantile nature of the British East India Over 1,000 British companies conduct Company lives on in Singapore. business in Singapore, with many choosing to operate their Asian or Southeast Asian Second, there is the institutional legacy. headquarters here. British brands are by far As former Singapore Prime Minister Lee one of the most visible international brands Kuan Yew said in an interview with Die Zeit in Singapore. While the UK exports over S$10 newspaper in 2012: “On the whole, the billion into Singapore however, this number British left institutions behind them, including pales in comparison to its exports to in Singapore. We had the rule of law, we had which are almost 60 times larger. In addition, statutes, we had the English language and the UK has a trade surplus with Singapore, we were wise enough not to change any of a welcome but small offset to the country’s that. They have helped us to grow.” otherwise large current account deficit. A significant portion of have In any relationship, including an economic a strong affinity with Britain. Singaporeans one, there are both “hard” and “soft” deeply value the British education system. The dimensions. The hard ones, stated above, educational aspect is the most important one, are the easy ones to quantify. The soft ones because when people spend time in a foreign are much less so, but they are sometimes country in their formative years, it tends to even more powerful and long-lasting. In the have a lifelong and positive impact on them. case of Singapore–UK relations, the “soft” dimension of the relationship is the legacy of Of the roughly 200,000 Singaporeans who 140 years of British rule. live abroad, over 40,000 are living in the UK. WWW.BRITCHAM.ORG.SG Building Networks Connecting Business Feature: Rule Britannia? The Past, Present and Creating Opportunities 32 Future of Singapore–United Kingdom Trade Relations

Only Australia has a larger number of our economy is run, our institutions and apps. Electric cars may not be Japanese; Singaporean residents, at 50,000. culture, are more British than American. the Internet of Things may not have a visible Korean component and more. Despite the fact that China and Although America, Japan and Korea may the USA are the second and fourth be important to Singapore from a trade It is also conceivable that as a result largest trading partners of Singapore perspective, they do not have that special of technology, company-to-company respectively, there are only 20,000 connection. In a way, the relationship relationships, or country-to-country Singaporeans living in China, and has more longevity, because people who ones, will not be as important as they 27,000 living in the USA. appreciate the benefits of British culture are today. Instead, there will be much are likely to try to see that their children more emphasis on personal relationships. This is what American political scientist and grandchildren benefit from it too. Joseph Nye terms “soft power” the In conclusion, we should not be ability to shape the preferences of Whereas, who knows what the future will nostalgic about a legacy. Culture runs others through attraction, rather look like? We are probably only three or deep, and is a vibrant and living thing, than coercion. As a Canadian, I feel four years away from another major boost whereas trade is a fickle thing. There I can understand this. America is our in technology, with implications as far or will always be an affinity in Singapore, largest trading partner. But the way farther reaching than smartphones and towards Britain.

About the Author: ING Barings Securities, Standard appear on their programmes. Mark Matthews is Head of & Poor’s and Merrill Lynch. Mark holds a Masters of Business Research Asia for Bank Julius Currently based in Singapore, Administration (Finance Major) Baer & Co. Ltd., an appointment he has lived in Asia for most of from the Schulich School of he has held since June 2011. his life, including in Hong Kong, Business, York University and a With over 23 years of experience , Taiwan and Sri Lanka. Bachelor of Arts (History Major) in finance and investment, from Université Laval, Quebec City, Mark has held senior research He is often quoted in the media Canada. He is fluent in French and and sales positions in various and invited regularly by CNBC Chinese. For more information financial institutions, including Asia and Bloomberg TV to visit www.juliusbaer.com Building Networks Connecting Business Feature WWW.BRITCHAM.ORG.SG Creating Opportunities 33

Focus on Health: Why Sleep is a Necessity, not a Luxury

By Chris Richards

All too often we skimp on sleep, thinking that we can “catch up” later, but the result is a negative impact on your health, productivity and body composition Building Networks Connecting Business Feature: Focus on Health: Creating Opportunities 34 Why Sleep is a Necessity, not a Luxury

leep is in scarce supply with the work culture in a city like Singapore.

We all too often skimp on it thinking that Swe can “catch up” either by weekend lie-ins or ride the fatigue wave out with caffeine and sugar. The harsh truth however is that it’s a zero sum game. You need what you need when you need it and cannot make it up later without a negative impact on your health, productivity and body composition.

How do you define how much sleep you need? You should wake up feeling refreshed without the need for an alarm clock. That’s probably something that very few of you ever achieve. It doesn’t have to be eight hours though for some it will be more and others can function optimally on much less. Whatever your own sleep sweet spot is, you must never forget that it is one of the key non-negotiables to optimal living.

In very simple terms not getting enough sleep plays havoc with: 1. Testosterone production: go a few nights on a 60 percent measure of sleep and see where your libido is at. Possibly a teenager or young man in his 20s won’t feel this, but wait until the 30s and 40s hit. 2. Insulin/Cortisol “see-saw syndrome”: your tired mind (never forget how significant the brain is in these things) and body needs boosts in cortisol to get it going and is also more insulin resistant, meaning it is much more likely to store 3. Make your bedroom a Batcave! REM sleep glucose in the fat cells. What sort of can be easily be affected by noise pollution foods do you reach for when you are and light interference so make your Light interference can sleep deprived? The worst kind. Forget bedroom as dark and as quiet as possible. easily create a sensory meat and vegetables and think croissants Go as far as switching off electrical devices marker in the brain that and candy. You do this for a hormonal that have standby lights on, and if you reason and it will send you into a negative travel a lot use hotel towels to block out disturbs REM sleep, spiral of worse food, lower “real” energy, the light that often comes through from therefore it is vital to mental fog and fat accumulation. hotel corridors. Light interference can 3. Growth Hormone (HGH) production: we easily create a sensory marker in the brain establish the best sleep release a lot of our HGH during certain that disturbs REM sleep, therefore it is vital environment. cycles of sleep. Miss these cycles out and to establish the best sleep environment. you can’t play “catch up”. Even the slightest light contact with the skin will reduce the quality of REM sleep, How to Improve Sleep Quality so the darker the bedroom, the more likely 5. Californian poppy extract is a great herbal 1. Keep regular hours.Go to bed at the same one is able to gain quality REM sleep. adaptogen that relaxes brain waves into time every night and dispel this notion that 4. Use Magnesium. This mineral is vital in deep wave sleep. It also acts as a liver you can play “catch up” at weekends. aiding cortisol management and it therefore detoxifier and has a secondary pathway 2. Sleep in a cool temperature. By decreasing assists deep wave sleep by resetting insulin in slowly aiding the removal of toxins that body temperature and regulating sensitivity. Magnesium is also a catalyst in affect the sleep cycle. room temperature, you can create an re-establishing adrenal health through the 6. Our diets also have a significant impact environment that will sustain REM sleep. cortisol/insulin connection. upon the sleep cycle. Foods that are WWW.BRITCHAM.ORG.SG

high in carbohydrates may increase stay away from carbohydrate-rich meals removal from the GI tract. Take two serotonin production (the neurotransmitter at least two hours before bed and try to calcium d-glucarate capsules three responsible for a calm, happy, and relaxed include a meal rich in essential fatty acids. times daily for 16 days state of mind), but the downside is that 7. If you are waking up after 2-4 hours’ sleep once blood sugar levels decline the body you may benefit from a protocol that will iii) Use an estrogen control protocol will go into a natural hunger mode and it is assists your liver’s ability to detoxify. for 16 days possible that you may wake up as a natural reaction to low blood sugar. Foods that are For example: iv) As an ongoing liver support high in essential fats will aid in establishing i) Increase fibre intake and consider a formula mix one to three tablespoons a constant blood glucose level, which is morning and evening addition of a high of a good quality greens powder beneficial as the body will be able to go into quality fibre supplement with 1.5ltr water and consume daily: a fasting state while slow-release energy maintaining pH levels will aid not only is being made available for metabolic ii) Glucuronic acid is vital in unbinding GI detoxification but also positively function. Therefore, one option to try is to phase two detoxified substances for influence proper cortisol management.

About the Author: celebrities and his personable General Manager at Ultimate Chris Richards is a motivated results driven approach ensure Performance Singapore. He body composition expert and clients feel value in the service is able to both manage and manager with a results-driven they invest in. Through his mentor the trainers working in record of changing individuals’ experience of previously the gym alongside the behind quality of life and physique. running his own business the scenes operations that He has worked with a wide and as Operations Manager are required for an effective range of personal training at Ultimate Performance’s service. For more information clients including CEOs and Mayfair gym, Chris is now visit http://upfitness.com.sg/ Building Networks Connecting Business Feature Creating Opportunities 36 Meeting the New Guidelines for Sustainability Reporting By Chin Chee Choon

From the end of this year, new annual Sustainability Reporting rules come into effect for SGX listed companies

s defined by the Brundtland Report by progressively managing its Environment, financial disclosure to include ESG factors, of 1987, sustainability is meeting Social and Governance (ESG) risks and sustainability reporting will help to improve the needs of the present generation leveraging related opportunities that may stakeholder communications in its objectives without compromising the ability of be presented to the organisation. to provide a broad-based, non-financial futureA generations to meet their needs. As perspective on the organisation. responsible business owners and companies, Good Corporate Governance we have to look beyond financial assessment Stakeholder interests often take Sustainability Reporting Guidelines when running businesses. Reports have also centre stage in the arena of corporate by SGX shown that companies which disclose their governance. Therefore, by encompassing The Singapore Stock Exchange (SGX) issued sustainability reports, increase the investor’s the objectives of accountability and a “Guide to Sustainability Reporting for confidence and values of the companies. corporate performance, the practice of Listed Companies” in 2011. Subsequently systematic sustainability reporting will give on 5 January 2016, a consultation paper was Principal Benefits of Sustainability stakeholders a well-rounded report on a issued on “Sustainability Report: Comply Reporting listed company by tracking and disclosing or Explain”, where primary listed issuers on Besides being an important aspect of issues relevant to the environment and both SGX Mainboard and Catalist need to holistic disclosure by listed companies, the social performance, amongst many other issue their sustainability report on a comply core benefits of sustainability reporting are important reporting considerations. or explain basis from financial year ending good corporate governance and improved on or after 31 December 2017. The affected stakeholder communications. When done Improved Stakeholder issuers must issue their Sustainability Report right, it is a powerful tool for companies to Communications on an annual basis within five months of the describe how they create long-term value By expanding disclosure beyond merely end of their financial year.

5 Primary Components SGX has proposed 5 Primary Components to be included in the Sustainability Report:

• Identify materials enviroment, social and governance (ESG) factors Material ESG Factors • Describe the reasons for and process of selection

• Set out issuer’s policies, practices and performance in relation to ESG factors Policies, Practices and Performance • Provide descriptive and quantitative information on each identified ESG factors • Performance should be described in the context of previously disclosed targets

Targets • Set out issuer’s targets for forthcoming year in relation to ESG factors

• Select and state the reasons for selecting a framework to guide its reporting and disclosure Sustainability Reporting Framework • Selected framework should be appropriate to the business model and industry

• Board needs to state that it complies with these primary components or describe and Board Statement explain the issuer’s alternative practices WWW.BRITCHAM.ORG.SG

SGX has further suggested the phased implementation approach:

Primary Component Phase 1 Phase 2 Phase 3

Material ESG Factors Identify four most critical factors Review, assess and identify Review and assess all seven factors three more factors

Policies, Practices • Minimal description of how • Includes specific policies and • Includes specific policies and and Performance issuer manages these factors practicies for each factor practices for each factor • No previous target • Quantitative metric and • Quantitative metric and for comparison qualitative description for qualitative description for • One metric per factor each factor each factor • Plans for improved reporting • Compare and disclose reason • Compare and disclose reason for the differences for the differences

Targets Qualitative commitments, if Short- and long- term • Short -and long -term qualitative no quantitative targets qualitative targets and and quantitative targets some quantitative targets • Include peer/sector benchmark • Link to KPIs

Sustainability In line with suitable Follow suitable In line with suitable international Reporting Framework international framework international framework comprehensive framework

Board Statement Compiled Compiled Compiled

About the Author: Chee Choon heads Corporate reviews, fraud investigation and review Chee Choon has more than 16 Governance, Risk Advisory and Internal of internal control manuals. Chee years of collective experience Audit services for NexiaTS and has been Choon is also the engagement director in Risk Advisory, Internal involved in the internal audit reviews of for the audit of companies from various Audit, External Audit and companies listed on the Singapore Stock industry and sizes including companies Sarbanes-Oxley areas with Exchange, Government Agencies and listed on the Singapore Stock Exchange. PricewaterhouseCoopers, also non-profit organisation. Other than He was involved in IPO projects Deloitte and Touche and two internal audit, he was also involved in where the firm functions as reporting US Multinational Corporations special projects such as Enterprise Risk accountants. For more information visit (MNC) prior to joining Nexia TS. Management, pre-IPO internal control www.nexiats.com.sg Building Networks Connecting Business Feature Creating Opportunities 38 WWW.BRITCHAM.ORG.SG

Why is Asia a Hotbed of Mobile Payment Technology?

By Phil Pomford

Nearly 75 percent of Asian consumers use a smartphone, with a large proportion using their device to pay for goods and services. What does the future hold for this tech-savvy region?

n Asia we have seen the meteoric rise instance, we’ve seen people jump directly of apps such as WeChat and Alipay, from cash payments offline to a robust which have made mobile payments mobile payments economy. Worldpay’s mainstream by integrating the technology Global Payments Report found that more Iinto the daily lives of Asian consumers. than 60 percent of online transactions in Mobile penetration in Asia is very high; China are made using a non-card method. nearly 75 percent of Asian consumers use a smartphone, and the majority use their What are the most exciting, new and mobile device to pay for goods and services. inventive mobile payments innovations With the likes of Tencent and Alibaba in Asia? offering a one-stop-shop for commerce and One of the most exciting things we have seen payments, e-wallets offer an unrivalled level in Asia has been the rise of the “super-apps,” of simplicity and convenience, which has which have become the gateway to a host helped drive innovation within this space. of consumer services, including payments, a trend which WeChat has pioneered in Asia. Mobile growth across the region is driven Although this trend has been quite unique by two main reasons. Firstly, the region has in Asia until now, we are also starting to see leapfrogged years of legacy technology, Western companies adopt this philosophy. which has created an environment ripe for Facebook, for example, has been working innovation and technological development. to expand its services around Messenger, Secondly, the young Asian population is very including integrating P2P payments and Uber tech-savvy, which has resulted in the rapid services into the messaging interface. adoption of new technologies. Businesses such as LINE, WeChat and Kakao have I also see invisible payments as one of the undoubtedly played an important role in most exciting trends to look out for. Internet bringing technology to the heart of Asian of Things technology is reaching the point consumers’ daily lives. of ubiquity, which means payments will follow. Smart cars, smart houses and smart It’s also important to remember that Asia offices all have the potential to contain has traditionally been dominated by cash, a payments element. Recently, Alibaba and that many consumers still prefer unveiled its connected car, enabling drivers non-card payment methods. In China, for to pay for parking, gas and coffee without Building Networks Connecting Business Feature: Why is Asia a Hotbed Creating Opportunities 40 of Mobile Payment Technology?

leaving the vehicle. This has been a relatively of, if not the, largest e-commerce markets in Hangame have been successful by letting untapped market thus far, but I see this as a the world overtaking Europe, US and China. users play for free and just charging them a huge opportunity moving forwards. fee to customize their in-game avatars. These What other kinds of digital payments impulse-driven micropayments add up quickly. ’s Nexon Corp. attributes all its What emerging economies are next? should we expect soon? With a population of 250 million, We can expect more integration between profits to in-game micropayments and is now Indonesia’s sheer size and rank as one of the social media apps and payments. Messaging valued at $266 billion . world’s top 20 economies indicate that it apps have become a true hub for internet is primed for a mobile payments explosion. activity in Asia. WeChat and LINE have We will also see micropayments become more The is also an exciting market. integrated both the supply and demand for aligned with cryptocurrencies like Bitcoin, More than half of the country’s 100 million goods and services in their applications, so which are virtual, instantly transferrable and inhabitants is English-speaking and it’s not it’s only natural for these companies to close allow users to mask their personal details. hard to imagine it following in the footsteps the loop by bringing payments into the Bitcoin ATMs are already popping up across of Thailand, the only other Asian nation that ecosystem as well. Asia, the Bitcoin Philippines Corporation ranks among the world’s top 20 countries by launched its first two-way ATM in English-speaking population. However the We are also starting to see Asian companies in 2015 and ANXBTC Bitcoin, Alitobit and real story here is the continuing dramatic look at how they can capitalise on the Bitcoin Group Hong Kong all introduced growth of SEA as a whole to become one micropayments. Online businesses like Japan’s Bitcoin ATMs to Hong Kong in 2014.

About the Author: acquiring and credit card in customer development, Phil Pomford leads the issuing with companies strategy, financial planning, Worldpay Global e-commerce including Citi, Diners Club, and new market entry. He team across Asia Pacific which American Express and has a degree in Accounting operates from three offices in Worldpay. Having lived in and Law and is currently Singapore, Japan and China, Asia for 19 years, he has completing an MBA with as General Manager. Phil has held diverse management Manchester Business School. over 12 years of experience in roles across Asia Pacific and For more information visit financial services in payments, developed key strengths www.worldpay.com/global Building Networks Connecting Business In Focus WWW.BRITCHAM.ORG.SG Creating Opportunities 41

Terry O’Connor, CEO, Courts Asia By Lucy Haydon

With over 20 years’ experience in Asia, Terry O’Connor has overseen the complete overhaul of Courts Asia into the empire it is today. Along the way he has been a key figure in many British organisations, including serving as President of the British Chamber. We talked to Terry about his journey, his community work and future retail trends in Singapore Building Networks Connecting Business In Focus: Terry O’Connor, CEO, Courts Asia Creating Opportunities 42

What initially brought you to In the late 1990s I took the risk of introducing computers into our retail plans, and by the early Singapore, and what led you to stay? I started out in the consumer electronics 2000s we were the largest IT retailer in the industry with Colourvision in the UK. During country. Digital cameras also became a lucrative that period I met and married my wife and opportunity for us around this time. had two ties to the Far East, one through business and purchasing, and one through After we became independent in 2004, my wife. After a few years I realised I needed we decided to take the risk of leading with to go out and be someone else’s imported, consumer electronics rather than our traditional experienced talent. I started looking for work furniture focus. Every store that we changed in Hong Kong, and was introduced to Courts quickly put an extra 15 percent on their who were looking for talent in Singapore. turnover, and we rolled it out over a two-year period across all stores. Concurrently we signed Courts was a furniture retailer at the time, up for the Tampines flagship big-box store trying to spearhead a more serious push into under the Government’s Warehouse Retail the electric retail space. I arrived as Buying Scheme in collaboration with Giant and Ikea, Director for Electricals in 1993 with the opening the store in time for Christmas 2006. intention of only staying for three years. I was promoted to Commercial Director at the end The opening of this flagship store and of this period, eventually becoming Managing corporate offices gave us a good position for Director in 2000. I expected again to leave after negotiations with potential investors. Barings a few years, but fate took a turn when the UK and TII came on board in 2007 acquiring the business went into administration in 2004. majority stake in Courts Singapore, Courts and a smaller legacy business in On the day when you find out you have no Indonesia, which was ultimately closed. From parent company, only one thing is going here we rebranded and rebuilt Courts Malaysia, to hold the company together. I needed to closing 26 of 72 stores but reinvigorating the look my team in the eye and say - I’m going remaining stores to much higher margins and nowhere, this is an opportunity. Let’s stick lower costs, ensuring the staff were taken together, we will find a new owner, and we care of. We worked on regional supplier will make it work. contracts for equalisation of terms, and as a result, by 2010 we went from heavy losses to reasonable profitability, giving us the basis for a listing of Courts Asia. We tested the market I believe the only way you in 2010 and realised we needed to show some can stay fresh and serve one stronger numbers. By 2012 we had improved profitability by another 50 percent and were company for 23 years is if able to secure a listing on the Singapore you are involved in voluntary Exchange. Since then we have used the capital to have a second iteration in Indonesia. and leadership learning for NGOs. Exposure to multiple Courts Singapore has been on an extensive multichannel journey and we will push out industries and CEOs leads to those learnings to the region soon, although lifelong learning opportunities the regional e-commerce industry is still in and makes you a better leader its infancy. Even in Singapore, online retail represents less than 6 percent of total spend (less than 2 percent in the other markets). It will How has the business evolved since you always be a smaller market than in Western first arrived? countries, as shopping is less of an irritant here There have been dramatic changes, with most and more of an experience. The natural trend of the competitors from 1993 no longer in of ecommerce will settle in time and we have business. As the Singaporean Government the ecosystem to support this. improved the infrastructure around the island, we capitalised on this regionalisation by closing We also monitor engagement. How people smaller stores and opening new, better ones in hover over certain items online and whether areas with improved surrounding infrastructure. this results in an order, what behavioural WWW.BRITCHAM.ORG.SG Building Networks Connecting Business In Focus: Terry O’Connor, CEO, Courts Asia Creating Opportunities 44

cues occur in the store, etc. The current retail decided to make this a priority. I quickly became I was invited to get involved with the British landscape is tough, so our current policy is to a regular at the British Club and expanded my Chamber as a Board Member and to chair set ourselves up for the next growth phase by circle. After a while I was asked to get involved the 50th Anniversary committee for 2003/4. improving our supply chain management and in their Committees, and by 1999 I was From there I chaired the Events Committee solution selling. Along with strong customer President of the Club. and became President. Since my term ended I service levels these efforts have ensured our have focused on leadership programmes and net promoter score is high, relative even to the In 2001 we sadly lost a family friend to breast committees, both locally and regionally. largest multinational companies. cancer. We had a Christmas party planned that year at the house, and had initially thought to I believe the only way you can stay fresh and With turnover just short of $800m, the next cancel, but decided to turn it into a fundraiser serve one company for 23 years is if you are milestone is the $1bn mark. That will be a in her honour. We raised $22k that first year, involved in voluntary and leadership learning personal milestone, as the business I came into and our Courts Chairman asked us to do for NGOs. Exposure to multiple industries and was around $50m at the time. another event for a local charity, followed by CEOs leads to lifelong learning opportunities others. In the third year of the fundraiser event and makes you a better leader. How important has your local we raised $63k. So far we had deliberately not been seeking publicity, but over the years we community work been to your success, Where do you see the future retail expanded and gave media access post-event, personally and for Courts? trends, and what can your customers and it has grown from there into a hybrid I have always had three aspects to my life: look forward to? business, family and community. I realised after of corporate and personal contacts. Millions I think we have to be open to a combination of a couple of years of working here that I had of dollars have been raised over the years, stores being retail fronts and some fulfilment not built a social life beyond the office, and benefiting around 15 different charities. centres. Rapid fulfilment will be important. WWW.BRITCHAM.ORG.SG

Omni-channel is going to be a prerequisite. If What words of advice and level that is above your pay grade. I always retailers don’t acquire strong digital skills they say to people be knowingly underpaid encouragement would you like to will not survive, but physical positioning for or knowingly be over delivering so that share with our readers? retail will remain critical. Fundamentally, dream big. It may be a cliché you get noticed as someone who is a but think about your three to five year goals. differential. Think differently, offer more. We must shape our activity around customer That will set the tone for what learnings, behaviour and be customer obsessed. Your what exposure, what development you will To build your career you need three management team needs a combination of need to achieve these goals. If you are only things: ability, knowledge and scientists and artists. People who are really good ever thinking about the next 12 months, you commitment. Eventually you want to with analytics, really good with being driven by will limit your options. move from being the star striker to the this data and also people who can dream up head coach, and your source of pride the new and the different. Use rapid testing and Scaling your career is important, but so is should not be from what you do, but failure until you find things that delight people. making sure that you are operating at a how you influence others.

About Courts Asia: Listed on the Mainboard of the in October 2012, Courts Asia Limited is a leading electrical, IT and furniture retailer in Southeast Asia that offers superior value and experience to its customers. For more information visit www.courts.com.sg

BritCham members are entitled to a 5% discount on electrical goods and a 10% discount on furniture at all Courts stores. Simply show your membership card at the point of purchase. Building Networks Connecting Business Feature Creating Opportunities 46

Socially Responsible Recruitment: Why You Should Expand your Inclusion When Hiring

By Lilia Stoyanov

Talent may be spread equally around the world, but what about opportunities?

ave you ever considered that getting so far has meant ever-longer commutes a job can increase purchasing on gridlocked highways to the capital. power, help send children to school Every morning at 5:30, Liu Desheng joins and may completely change the lives of those a dozen retirees waiting for the express Hin greater need, such as: bus to central from this small city in Hebei Province. Around 6:30, their adult • people living in high unemployment areas children arrive. The line, now snaking down • people less able to move the street, has become an hour-long wait. • people living in post-war zones “There’s not much I can contribute to the • women in the Middle East family anymore,” Mr. Liu, 62, said as his • single parents son waved goodbye from a bus window. • working moms “He is exhausted every day, so if I can help • people on the Autism Spectrum him get a bit more rest, I’ll do it.”

For lots of people in Asia, holding a job is not More worrying for many Yanjiao residents easy and requires hours of daily commute. is the dearth of hospitals and schools. According to a 2015 New York Times article “The services are bad,” said Zheng Linyun, by Ian Johnson: who works in a sales company in Beijing and commutes about five hours a day. “As Beijing becomes a supercity, the rapid His 6-year-old son just started elementary growth brings pains. Some of the new roads school and has more than 65 children in and rails are years from completion. For his class. “All we see are more and more many people, the creation of the supercity people coming here.”

WWW.BRITCHAM.ORG.SG Building Networks Connecting Business Feature: Socially Responsible Recruitment: Creating Opportunities 48 Why You Should Expand your Inclusion when Hiring

Lots of regular jobs could be transformed loudly and clearly that employers and unemployment driven immigration. The into remote jobs. By encouraging this the management believe flexible work only creation of virtual jobs does not require business has access to talent regardless of benefits the employee; they don’t even think risky investment and opening of a rep office their location, and those in need of a job it will benefit the broader organization.” or a subsidiary in a new country. Investors are employed. business activities are governed by the Being a socially responsible company means applicable law in the country of domiciliation. According to a survey conducted by the being willing to transform jobs in an attempt The virtual contractors are responsible for London Business School, 50 percent of the to revitalise local communities and change their tax and social security payments. There workforce will work remotely by 2020. A people’s life for good, while getting access are many remote contractors worldwide, but recent survey by FlexJobs and WorldatWork to great talent worldwide. Having access to you could find a single trusted outsourcing found that only 3 percent of the talent worldwide may optimise cash flow partner that can manage it all, including the organisations surveyed were actually trying and minimise costs while doing good for the payments to contractors worldwide and the to quantify the return on investment for job society at large. Open roles could be filled legal arrangements. flexibility or remote work. quickly to boost productivity. At the same time, people in need will receive a chance Remote work may be the future for some, Sara Sutton Fell, CEO and founder of to get a job and provide for themselves the convenient choice for many, and the only FlexJobs, said of the survey’s findings - and their families which in turn revitalises possible option for millions of people around “That’s shocking to me, because it says local communities and helps to manage the world.

About the Author: Lilia Stoyanov is currently CEO at Transformify. Previously she was Director PTP at Coca-Cola, General Manager and CFO at Skrill/Paysafe. She holds a post-graduate Diploma in Financial Startegy from Oxford University.

For more information visit www.transformify.org Building Networks Connecting Business Feature WWW.BRITCHAM.ORG.SG Creating Opportunities 49

Inspiring Teamwork – Singapore’s Double Success at the Rio 2016 Paralympics

By Emily Shaw

Dulwich College (Singapore) could not be prouder of their Head of Swimming, Mick Massey. As well as managing a challenging full time job, Mick is also the Head Coach and mastermind behind Singapore’s amazing double gold and bronze Paralympic medal winners, and Theresa Goh. In this article, Mick discusses with his colleague at the College how teamwork and dedication led to success this summer in Rio Building Networks Connecting Business Feature: Inspiring Teamwork – Singapore’s Creating Opportunities 50 Double Success at the Rio 2016 Paralympics WWW.BRITCHAM.ORG.SG

or the last nineteen months, Yip Pin Xiu (or PX as Mick and her friends refer to her) and Theresa Goh have been training three times a week at the Fnew Aquatic Centre at Dulwich College (Singapore). As the girls themselves will tell you, having the Headmaster, Nick Magnus and the College as a whole embrace and welcome them to use the facilities was one of the pivotal moments in the story of their success. If you ask Mick what else was critical to the success of these two girls at the 2016 Paralympics, he will tell you it was having the right team in place.

In 2014, Mick moved to Singapore to take up the chance of a lifetime — to build from scratch a world class swim program within the College. The vision was to build the best school’s sports teams in Asia and in the space of his 45 minute interview, Mick was convinced it was the right move and challenge for him. “It’s not an opportunity many coaches get — to build a team and a swim program from scratch; to start with nothing apart from a muddy hole in the ground”. His promise to Headmaster Nick Magnus was to provide him with the winning swim team for the 2019 Dulwich Olympiad in London, in time to celebrate the College’s 400th Anniversary.

Most people would think that was enough of a challenge, but soon after Mick’s arrival he was approached by Richard Gordon, Director of High Performance , and Henry Tan from the Singapore Disabilities Sports Council. “They told me they had two girls who had the potential to go to the Paralympics in Rio,” says Mick. Despite his commitment to the College they were determined they wanted Mick for this role. They told him if he was willing to take it on, they would work with the College to ensure he would be able to perform both roles.

“My philosophy is always the same when given a challenge, say yes and then go away and work out how you can achieve what you just signed up for. One of the things I have taken a lot of credit for in my career is building great support teams. My priority in January 2015 was to build the girls’ support team and prepare them for the challenge ahead,”Mick says. He cites this huge focus on the team surrounding the girls as the key Building Networks Connecting Business Feature: Inspiring Teamwork – Singapore’s Creating Opportunities 52 Double Success at the Rio 2016 Paralympics to success in Rio. At the time in Singapore, the concept of having a specific team of people, purely for two athletes and a coach, was unheard of. “With complex physical disabilities, you need a team that knows the athlete inside out”. Mick finally managed to convince the Singapore Sports Institute to allow him a unit to drive the girls forward. This approach was ground-breaking in Singapore.

Over a period of four to five months Mick built this team — with himself as head coach along with a team manager, physiotherapist, physiologist, biomechanist and nutritionist. “I lead the team and my experience makes me a successful leader. I want my staff to be able to come to me with crazy ideas, to be unafraid of challenging me. You have to give people in a team autonomy in their area and not quash their enthusiasm. I may say no to an idea but we look together at which bits of that idea we can take and build something else.”

The next and most crucial stage was to bond this team together. The team spent a lot of time training outside of Singapore away from the stresses of media, family and friends. “To go away with the whole team was seen as highly unusual” says Mick. “But I was emulating the situation we would be in in the holding camp before Rio. We could see what worked and what didn’t and the team had quality time to bond”. This is what years of experience had taught him. Even the accommodation they stayed in was crucial. “We all stay in one apartment and eat, sleep and train together. This is central to team bonding. To be successful, all members of a team have to communicate well. The better you know each other in and out of work, the better the team functions and performs. It sounds simple, but it’s not that common in sport”.

Over a period of 19 months the team trained and developed as a tight unit and the girls were on a steep upward curve of improvement. “We left for Rio in great shape. The initial goal had been for Theresa to reach the final and for PX to stand on the podium. By the time we reached Rio we believed we , had never won a medal at one priority” says Mick. “We have some could do better than that” says Mick. And the Paralympics in a 16-year career. Finally in tremendously talented young athletes here in he was right. Yip Pin Xiu won gold in the Rio she achieved her dream and won a bronze the College and my challenge is to nurture that Women’s S2 100m and broke medal in the SB4 100m . talent through to their youth years. It requires two world records. She then went on to win a lot of training and commitment but I am very a second gold medal in the 50m backstroke. So what now for Mick? “I came to Singapore fortunate to work with a highly experienced, Theresa Goh, who despite being the most in 2014 to build a swim team for Dulwich committed and passionate team of staff and decorated athlete of any sport in the ASEAN College (Singapore) and that is my number that is the key to success”. WWW.BRITCHAM.ORG.SG

About the Author: the children of today to take a leading events marketing, communications Emily Shaw is Marketing and role in tomorrow’s world. Built on and sponsorship management within Communications Manager at Dulwich nearly 400 years of innovation, Dulwich investment banking and education. College (Singapore). The College College (Singapore) is an academically Emily has been in Singapore for three opened its doors in August 2014 and selective school balancing traditional years with her husband and two

DETU DO R UN is the first British independent school to academic rigour with a modern learning children who also attend Dulwich. P O N S M open in Singapore. The global Dulwich approach within a structured and family of schools is one school across inspirational framework. Emily has over For more information visit many campuses and its ethos is inspiring thirteen years of global experience in www.dulwich-singapore.edu.sg Building Networks Connecting Business Feature Creating Opportunities 54

The WELL Building Standard

By Marcus Eckersley

We spend around 90 percent of our lives indoors and the workplace is where we spend many of our waking hours. There is a real opportunity to increase human health by the way we design the built environment and maintain the quality of our internal environment

here we live in Asia, with by cars, buses and industry. On the worst a growing middle class days you can actually taste the by-product economy and urbanisation, of these processes. has an increasing human and environmentalW impact. For example, So what has this got to do with buildings? Type II diabetes in China has increased We spend around 90 percent of our lives substantially over recent decades and indoors and the workplace is where we in China alone is estimated to affect spend many of our waking hours. This has a one in 10 Chinese adults. lasting impact on our bodies, our minds and can even affect how we sleep. Interestingly, In 2015, a report by the International the air quality inside, in most cases can Diabetes Federation (IDF) revealed that the be worse than the outdoor air quality. little red dot of Singapore has the second- Therefore, there is a real opportunity to highest proportion of diabetics among increase human health by the way we developed nations, when compared with design the built environment and maintain the UK, where diabetes affects about one in the quality of our internal environment. 20 adults. Many of the changes in lifestyle and diet are a direct result of increased The WELL Building Standard, a scheme economic development and urbanisation, which has been developed by built leading to a more sedentary lifestyle. environment professionals and doctors together, gives us a framework which Another side-effect of increased we can use to assess how ‘healthy’ a development in Asia is air pollution. In Hong building is for the occupants. WELL is also Kong when the wind blows from the north complementary to all existing sustainable the smog rolls into town. Most people now building standards (Green Mark, LEED, have apps on their phones tracking the air BREEAM, Green Star etc.). These systems quality. Here in Singapore we suffer from have been in the market place for a number annual episodes of transboundary haze in of years and assess a building’s impact addition to everyday air pollution developed predominantly on the use of environmental WWW.BRITCHAM.ORG.SG

We spend around 90 percent of our lives indoors and the workplace is where we spend many of our waking hours. This has a lasting impact on our bodies, our minds and can even affect how we sleep.

resources and to a lesser extent the indoor environment and human health. Considering a WELL certified building alongside one of the existing frameworks, we now have more information to develop buildings that look after both the environment and the humans within.

This is not a new concept as for years we have considered occupant comfort and health in buildings as the basics of good design. The big difference is to test and verify that the installation is actually achieving the design intent by physically verifying the prerequisites. Compliance requirements for WELL fit into seven key areas: air, water, nourishment, light, fitness, comfort and mind. Each category is scored out of 10 and depending on the total achieved a silver, gold or platinum rating is awarded.

The detail of how and what is tested is quite remarkable: use of natural materials with low volatile organic compounds, recycled materials, air quality, how many staff can eat together, which oxygenating plants can be used and to best effect, standards to which water is supplied, how the spread of germs is limited like choosing a brass worktop for the kitchen for its antimicrobial qualities, how staff are incentivised to exercise and how their food choices are healthier as a result of positive peer pressure. Everything is covered — even how the office is set out to achieve a space that people can work and socialise. Photo Credit: Dirk Lindner Building Networks Connecting Business Feature: The WELL Building Standard Creating Opportunities 56 Photo Credit: Dirk Lindner

Making the workplace a better improving health and well-being at the With increased human impacts, and environment to be in has a positive impact expense of the wider environment. the development of the WELL building on health and wellbeing. We could also standard, we are currently in the midst of say that it assists with the recruitment What provides a healthier workplace a paradigm shift in the way we view our and retention of staff. Attracting the right for a person may come at negative interaction with the built environment, staff and retaining them is made easier impact to communities or the planet at which is a real opportunity to have wide by having a workplace that is certified large. For example, providing increased ranging positive impacts particularly given healthy. Candidates are becoming savvier air quality and quantity could result in the issues discussed earlier, and which also on the choices they make in their careers, higher ventilation and air purification apply to most countries globally. and are looking at how their workplace energy consumption which, if taken environment is going to treat them. from the electricity grid, means higher One thought we should consider is how greenhouse gas emissions. A solution we ensure we can incorporate both the These frameworks however do not co-exist to this problem would be to use passive sustainable design methods that we have without some tension and it is imperative measures to reduce pollutants in the air spent over a decade perfecting, and the that we do not take our eye off the ball by such as green walls. WELL standard concepts, concurrently and WWW.BRITCHAM.ORG.SG

not in isolation of one another. We should to receive the WELL Building Standard their office in Singapore and Hong Kong all design buildings that are good for us, certification (http://www.cibsejournal. to see if the same principles in what is and for the world we live in. com/case-studies/a-picture-of-health-well- best for people and what is best for the building-standard-at-cundall/). Because of environment can be applied. A more in At Cundall, the London office at One Carter this great success, with incredibly positive depth look at the WELL Building Institute Lane is the first project in Europe registered feedback from staff, they are also reviewing can be found at www.wellcertified.com.

About the Author: worked with Cundall for Cundall were recently Marcus Eckersley is the ten years, first based in their shortlisted for two Annual Director of Cundall Manchester office before Business Awards by the British Singapore Pte Ltd and chair opening their Singapore Chamber, in the Investing of the British Chamber’s office in 2012. Marcus in People and Excellence in Built Enviroment Business has extensive experience Innovation categories. Group Committee. A across a number of sectors Chartered Building Services including workplace, data For more information visit Engineer, Marcus has centres and hotels. www.cundall.com Building Networks Connecting Business Feature Creating Opportunities 58

Self-Driving Cars: Removing the Roadblocks

By Nicola Willey

With both Singapore and the UK pushing forward in this area, there is much we can learn from each other WWW.BRITCHAM.ORG.SG

n the global race to develop self- The UK comes to the race from a unique With these background conditions in place driving cars, both Singapore and the starting point. We have some of the to support the development of self-driving UK are in the running. For Singapore, largest car manufacturers in the world, cars, testing is being carried out in the UK. smart cars are part of the Smart Nation with Jaguar Land Rover a manufacturing And what makes the UK and Singapore Ifuture. What better example of a force in the Midlands, and Nissan stand out is the way in which we are both technology that can enhance the lives expanding in the north. We have a long focussed on helping this technology to get of citizens, and make smarter use of city history of motoring glory. We are the out onto the streets. infrastructure, than autonomous vehicles? nation that nurtured Jackie Stewart and It is no coincidence that self-driving cars Lewis Hamilton, the home of Silverstone, In the UK, autonomous shuttles are were name checked in Prime Minister and a country where TV car programmes running in a two-year pilot, the GATEway Lee’s National Day Address as an example are prime time viewing. But we are also a Project, in Greenwich, South East London; of disruptive technology. For Singapore, country where new technologies are being lightweight pods and cars are being as for the UK, the vision is for self-driving produced at a rate that was inconceivable tested in the cities of Milton Keynes and cars to help us use our roads and public when our motoring revolution began. Coventry as part of the UK Autodrive transport in a smarter way. By taking our From our world class universities, to our Project; and the VENTURER consortium is hands off the wheel, we can help improve booming digital technology sector, to our testing a BAE Systems Wildcat driverless road safety, make better use of land, and recognised strengths in innovation, the UK car in Bristol. Funding supports the give people more access to transport. is a leading global player in technology. development of the industry; earlier Building Networks Connecting Business Feature: Self-Driving Cars: Removing the Roadblocks Creating Opportunities 60

this year GBP 20 million was awarded to framework to test their technologies safely, as Nutonomy announced the world’s first projects which will drive technological without the need for a bond or permit, and self-driving taxis. We’ve seen footage of development, and the next competition will paves the way for British cities to become visitors travelling through Gardens by the award GBP 30 million for the research and test beds for the vehicles of the future. Bay in driverless shuttles, and of the trials development of innovative connected and at one-north business park and Nanyang Autonomous Vehicles technologies. Taken together, the funding and Technological University. There is much that frameworks that have been put in place we can learn from each other’s experience, One of the most interesting elements of over the last two years in the UK show both in the trials as well as the wider issues our approach in the UK is how we are strong commitment to removing the that need to be addressed, like driving setting the ground for future real world roadblocks to full scale deployment of licenses and insurance. trials — which will provide the data and self-driving cars. The aim? To realise the learning on the road to help driverless the potential of self-driving cars, and to The UK takes pride in our motoring heritage cars to succeed. In 2015 British Ministers position the UK at the forefront of the as well as in our science, and our capacity announced the world’s first code of practice burgeoning intelligent mobility market. for new and exciting innovation. With our that sets the rules for testing of driverless partners in Singapore we have a unique cars, with safety at the forefront. This code Singapore too has seen exciting opportunity to work together to accelerate of practice gives industry a non-mandatory developments. We watched with interest towards deployment of self-driving vehicles.

About the Author: Nicola Willey is the Regional Director for the Foreign and Commonwealth Office’s Science and Innovation Network. She is responsible for promoting science and innovation cooperation between the UK and countries in South East Asia. Before to moving to Singapore, Nicola spent three and a half years in Beijing as Head of the FCO’s China Climate Change and Energy Network. For more information visit http://www.gov.uk/fco MEMBERS’ SPECIAL 50% OFF EXPAT LIVING SUBSCRIPTION! ONLY What’s inside every $39 month: A YEAR Fabulous features on home decor, travel, the arts, education, style, and more Useful recommendations and reviews on where to shop and dine Cool events around town and monthly giveaways Inspiration for the family, including yummy recipes and fun activities happening on the island

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i BiSEA News

The BBGV, in partnership with Department of International Trade in Vietnam, is pleased to launch our first edition of the “Inside out UK-Vietnam Trade” e-newsletter. The ultimate aim is to provide businesses with updates and briefings on trade issues between the two countries. Our Chairman’s presentation Vietnam Economic Briefing 2016 is provided here complimentary for our readers. The e-newsletter will be a handy and up to date resource when considering doing business in Vietnam. To make sure you do not miss our regular updates, please subscribe http://bbgv.org/newsletter-business-centre.html

In the past eventful months, the BMCC collaborated with MATRADE to host ‘Brexit & Malaysia: A New Opportunity’ featuring H.E Vicki Treadell, High Commissioner to Malaysia and YB Dato Sri Mustapa, Minister of International Trade and Industry. Recently, we also hosted our 12th Annual Charity Rugby Dinner, with three former players David Campese, Kyran Bracken and Craig Chalmers entertaining 400 guests with their stories and experiences playing at the highest stage of world rugby. In the coming months we look forward to several collaborative events with Standard Chartered, Jo Malone, TMF and Amcorp, along with our Annual Corporate Christmas Luncheon. For more information visit www.bmcc.org.my

BritCham Philippines had the honour of hosting a meeting between the British Prime Minister’s Trade Envoy to the Philippines Richard Graham, Department of Trade and Industry Secretary Ramon Lopez, and UK-Philippine businesses in August. The Trade Envoy addressed top business executives and affirmed the strong bilateral trade and investment relationship between the two countries. Events of the Chamber included a Cross-Sector Trade Mission to the Philippines from 18—20 October and a webinar on the Philippine e-learning industry on 26 October. For more information, please email [email protected] or visit the website http://www.britcham.org.ph/uksmesphilippines/ WWW.BRITCHAM.ORG.SG

The Chamber’s Business Services team visited the UK between 31st October and 11th November 2016 to meet with British companies interested in doing business in Myanmar. The team will be visiting a variety of regional UK locations as part of a Britain in South East Asia (BiSEA) regional Chamber tour. Daw Aung San Suu Kyi, State Counsellor and Leader of the National League for Democracy (NLD) and Myanmar’s elected government, made a monumental trip to London, following landmark democratic elections in 2015. She spoke of “Britain’s friendship and support” to Myanmar, signifying Myanmar’s importance to the UK as a trading nation. The Chamber has key business services to assist companies with market entry in to Myanmar. These are partner identification and business matching, market visit programmes and bespoke events to showcase products or services. For more information visit www.britishchambermyanmar.com

With a consistent 7 percent annual growth, the construction industry has become the most dynamic engine of economic growth in Cambodia, accounting for more than 10 percent of the gross domestic product. From 1—2 December, Cambodia’s biggest construction Expo will bring together key industry players, including project owners, contractors, designers, distributors, developers and investors, and ministries. The British Chamber of Commerce in Cambodia in partnership with the Department for International Trade, UK- ASEAN Business Council and British Expertise will be organising a Trade Mission for British companies looking to explore business opportunities in Cambodia. We will be linking you up to key local partners in market. For more information please contact businessservices@ britchamcambodia.org

Thai-UK 2016 was a four-day show celebrating the Thai-UK partnership and the 70th anniversary of the British Chamber of Commerce Thailand. It took place on Wednesday 7 to Saturday 10 September at BITEC with an opening ceremony presented by H.E. Brian Davidson, British Ambassador. The main attractions at the show were a classic original London Routemaster bus from Jesada Technik museum, vintage cars, a Rolls-Royce Corniche, Austin Healey and two E-Type Jaguars. A pictorial display of the History of UK-Thai relations, 1996 State Visit of HM Queen Elizabeth II to Thailand and History of the BCCT with dual language captions were also on display. For more information visit www.bccthai.com Building Networks Connecting Business At the Chamber: Creating Opportunities 66 Business Group News Diversity Business Group Chairperson: Stephen Trevis — Barclays

he Diversity Committee has been at the Shangri-La hotel on 23 September, was due to be announced as Orient went very busy in the second half of this hosted by Anna Britton of the British to press, at an event at Eden Hall. Please year with a variety of ideas and Council. Turnout was good at around 60 look out for announcements on this. In the events to keep us motivated. people, which allowed for a more lively meantime we have selected 12 of the best T discussion, and Anna had us discussing photos across a range of diversity themes Many of us were at the Pink Dot celebration the issues in our groups more or less from to be included in a calendar for 2017, so in June, which was put on to record numbers the first couple of minutes. An informative we are proud to be able to recognise more of attendees. As always it had a really festive, event that we very much hope to repeat. of the entries than just the top three plus party atmosphere, some great speeches and Incidentally we also collaborated with the the voters’ favourite, who will comprise the interesting and informative stalls. Women in Business group on an event winners of the competition itself. on resilience which they organised on 20 For some time now we had been talking October and which was also well attended, Last but not least we will be holding about putting on a short training course on so going into next year we will be looking a lunchtime event in support of the unconscious bias in the workplace. Broadly for further opportunities to work together the International Day of Persons with speaking this is where people unconsciously with other groups from the Chamber. Disabilities. The day itself is always on 3 favour those similar to themselves or December, but this year that falls on a unintentionally exclude those not similar Most ambitiously of all our recent activities Saturday so we will have the event on to themselves. Clearly this could touch we launched a photo competition in June Friday 2 December. Once again we are on any and all of gender, LGBT, disability, with the theme of “Celebrating Diversity”. imposing on the good graces of the British culture and generation, so a very topical We had quite a large number of entries High Commission and Eden Hall who will subject for a Diversity committee event. by the time the competition closed at the host the event. We’re planning on having a We were very pleased then that we were end of September, and the Committee number of Paralympians come in and talk able to organise, jointly with the Women and judges had a hard time to select the about their lives and achievements, so we in Business committee, a breakfast event finalists. The final order of the winners are very excited about that! WWW.BRITCHAM.ORG.SG

Entrepreneur & Small Business Group Chairperson: Jonathan O’Byrne & Miles Gooseman — Collective Works & The Fry Group

he Entrepreneur and Small Business open co-working spaces. This new type plan to hold more of these events next year Group (ESBG) is cognisant that it of working environment (largely modelled as the feedback has been very positive. is representing one of the fastest on tech companies like Google) provides growing areas in Singapore and, for that infrastructure such as meeting rooms, The ESBG committee membership reflects matter,T the region — entrepreneurship Wi-Fi, receptions and kitchens. This allows the sector itself and is quite dynamic. We and SMEs. This is a global phenomenon businesses to be established without having are fortunate to have four new members — spurred on by the interest in disruptive to pay for costly infrastructure, while to the committee this quarter, three of technology and innovation. providing flexibility to grow or contract. whom were finalists in the Chamber’s 17th Annual Business Awards — one of which This trend is particularly relevant to It is also about collaboration and won the SME category. They are: Jan-Arie Singapore with some of the major pillars networking. These types of co-working Bijloos, Head of Business Development, of its economy impacted by the general spaces provide the network to find clients, Otomonos; Kristy Castleton, Founder and global malaise — shipping/trade, oil service providers and complimentary Managing Director, Rebel and Soul Pte Ltd; and gas/offshore services, finance and businesses. and Scott Mitchell, Director of Sales, Capital banking, commodities, etc. People from Springboard (the winner). We were also these industries are finding they often The dynamic growth in entrepreneurship joined by new member, Norris Capsie, Sales need to reinvent themselves — as their and small businesses in Singapore has kept Director AlphaNova Pte Ltd. chosen sector is contracting — often as an the ESBG business group on its toes and we entrepreneur or a small business owner. constantly throw around ideas as to how to We are looking forward to another year evolve with the trend and best service this of strong growth in this sector and have SMEs are playing an increasingly prominent business area of the Chamber. already begun organising an interesting role in the economies of the region — in event calendar to support it. For more sectors previously dominated by either On the theme of networking, we have information visit http://www.britcham. governments or large family dominated organised two well attended speed org.sg/business-group-details/ business groups. networking nights — the small business entrepreneur--small-business. equivalent of speed dating — where each People are choosing Singapore as their participant is given a limited time for his Written by Mark Florance, preferred base to develop businesses “elevator pitch” before the bell rings. We Managing Director, S.E.A. Strategic either because they came here in another role and stayed on, or decided to move here keen to take advantage of the potential in Singapore (and the region) for disruption and innovation. In some cases, it is to fill a niche that is left unattended or unfulfilled by some of the more established players in a sector.

This trend is supported by the Singapore government through initiatives such as small business grants and the creation of hubs such as Fusionopolis and Block 71.

Which brings us to another trend. Entrepreneurs and small businesses are not developing in isolation — they are working in communities. Gone are four walls and cubicles and in their place > Co-working space at the new Capital Tower offices by Collective Works Building Networks Connecting Business At the Chamber: Creating Opportunities 68 Business Group News Built Environment Business Group Chairperson: Marcus Eckersley — Cundall

he New Year started with a Whilst this happens planning for the fifth Within the Chamber, the Property challenge for all sectors and here terminal is underway. By the time the fifth and Construction Group has been we are approaching the end of and largest terminal is completed by the considering what may be classed that year whilst preparing for the next. late 2020’s Changi airport will be able to as a rebrand to its title to a more OilT prices and China’s slowdown have handle 135 million passengers per year encompassing title with a view to both had corrective impacts on the global — up 66 million from now. And still the growing its members. The new title economy. Meantime, we have had Brexit projection is that this available capacity for the group, Built Environment, is to consider and how this will develop in will have a potential shortfall by 2032. more aligned with our discussions and the coming year. It has been an interesting goals. After all the built environment year to say the least and one which seems Meantime on the ground, Singapore’s affects us all, so watch this space! to have passed at great pace. stressed water resources are to see construction of the fourth desalination In other news our group also had Leafing through Singapore’s construction plant being rolled out. The plant is a number of companies nominated news finds some interesting projects expected to supply a further 137,000 at the Chamber’s Annual Business ahead of us for the coming year and well cubic meters of desalinated water a day Awards along with a winner. Finally, into the future. The little red dot will see into the NEWater supply system. It is we will be rolling out some fresh its fourth and newest airport terminal expected that desalination plants will breakfast presentations in the coming completed next year and once open support 85 percent of Singapore’s water months, so please feel free to come will be immediately used by six airlines. needs by 2060. along and join in.

> Kinetic Rain at Singapore’s Changi Airport Building Networks Connecting Business Business Services News WWW.BRITCHAM.ORG.SG Creating Opportunities 69

As we go to press, the Business Services The BiSEA Chambers will be bringing • Giving access to dozens of overseas team is about to embark on a mammoth a huge wealth of knowledge on doing British Chambers from all corners of the tour of the UK along with seven of the business in the region and Singapore globe who will be present on the day BiSEA British Chambers of Commerce, through presentations and one-to-one bringing ASEAN to the UK. meetings. A highlight is our attendance The Business Services team at the British at the British Chambers of Commerce Chamber in Singapore provides a range of The trip will take in 10 cities and Global Business Network Live event services to UK SMEs looking to do business counties including: on 1st November, an annual international in Singapore which include market • London trade event designed to help UK business research, organising inward trade missions, • Manchester grow through: offering B2B/B2G webinars, arranging • Sheffield tailor made visiting programmes, partner • Liverpool • Expanding knowledge of the practical identification and matching, and support • Staffordshire aspects of exporting, such as logistics setting up a representative office. • Birmingham and financing payments • Thames Valley • Introducing New Markets such as South For more information contact our Business • Hull East Asia through insightful breakout Services Manager Carole McCarthy at • Surrey sessions led by in-country experts [email protected] Building Networks Connecting Business At the Chamber: Creating Opportunities 70 New Members Sterling

Bellerbys Educational Services (The Study Group) Gary McIntosh

William Grant & Sons BritCham Jeff Tan New Members

Corporate Plus

Herbert Smith Freehills Lauren Ball

Corporate

Singapore Cricket Club

Singapore Cricket Club Chovin Ong Established 1852

The Energy Institute Peter Godfrey

Heidrick & Struggles Charles Moore

BAE Systems Ryan Ives WWW.BRITCHAM.ORG.SG

Scott Dunn Asia Networkers Technology Victoria Hogg Scott Tunnell

The Glasgow School of Art Eastwest Public Relations Chris Hand Jim James

Hawkins & Associates David Rose Overseas Corporate

Coronis (International) Corporate SME Julian Bruce

Capital Springboard Scott Mitchell Alphanova Serge Beraud

Capital Consulting Colour Codes: Grey - #3a3a3c Orange - #e28336 Blue - #45b0bf OpenGenius Green - #aad270 International Liz Oseland Trudie Moeller

CFO Centre Steve Settle

Total Health Chiropractic Timothy Errington

Tom Roche & Associates Tom Roche

Accorrus International Joan Cheng Building Networks Connecting Business At the Chamber: Creating Opportunities 72 Sterling News

Dulwich College (Singapore) is the seventh College to join the Dulwich family of schools and the first British independent school to open in Singapore. As one school across many campuses, our ethos is a shared and simple one: we believe in inspiring the children of today to take a leading role in tomorrow’s world. As an academically selective school, we achieve this through placing equal emphasis on our students’ intellectual and personal development. From Early Years (DUCKS), our pupils are immersed in daily Mandarin programmes as part of our dual-language approach, orchestral music programmes,

DETU DO R UN P O N S M sporting opportunities and subjects that develop their problem-solving skills and feed their hunger for knowledge and exploration. From the age of five our students follow the enhanced English National Curriculum, leading to an enriched three-year IGCSE syllabus that will best prepare them for the challenges of the IB Diploma Program. Built on nearly 400 years of innovation, we balance traditional academic rigour with a modern learning approach within a structured and inspirational framework. To make a booking for an open day, visit www.dulwich-singapore.edu.sg

British Airways pilots have developed a new photo app for customers to take away a souvenir cockpit picture from their flight. All British Airways’ 4,000 pilots will have the ‘View From The Flight Deck’ app loaded onto their iPads to take photos of customers visiting the cockpit before take-off or after landing.

The app automatically sends this special photo, which includes a graphic showing facts from their flight, to customers so they have an instant, unique memento of their trip. The information on the photo includes the Captain’s name, route travelled and distance flown, as well as the aircraft type and registration. There is also an image of the aircraft to help budding young future pilots to recognise individual plane types the next time they fly. British Airways’ Head of Flight Operations, Captain Charlie Maunder, said: “As pilots we love flying and naturally want to share that with everyone, so we all enjoy welcoming customers up to the cockpit whenever possible. We’re always looking for new ways to make sure everyone has a memorable flight every time they fly and our new souvenir photo flight app is a great way to help us do just that.” For more information visit www.ba.com WWW.BRITCHAM.ORG.SG

Stamford was honoured to welcome Global Mentor, Dr. John Francis, on campus recently. The environmentalist Planetwalker and UN Ambassador spoke with students and planet walked with our International Baccalaureate Diploma Programme (IBDP) students during the week. “Thank you for being here,” said Dr. Francis at the start of each of his sharing sessions, the very same words that he first uttered when he ended his 17 years of silence on Earth Day 1990. He told the assembled crowd, “Environment is about how we treat each other.” After witnessing the 1971 San Francisco Bay oil spill, Dr. Francis stopped riding in motorised vehicles and walked for 22 years including the length of both North and South America. He earned three university degrees while silent. Unique to Stamford American, the Global Mentor Programme invites inspirational minds, industry leaders, artists and athletes to engage with students, inspiring and motivating by sharing their life experiences. For more information visit www.sais.edu.sg

A new Global State of Information Security survey completed by PwC highlights the emergence of phishing as the top security threat to organisations in Singapore. According to the survey of more than 10,000 executives, phishing is the most-cited vector of cybersecurity incidents this year, with 42 percent of businesses in Singapore reporting phishing incidents. 74 percent of respondents said they have increased IT security spending as a result of digitisation of their business ecosystem. The top three safeguards organisations have implemented relate to talent, employing experts such as Chief Privacy Officers (CPO), Chief Information Security Officers (CISO), and ensuring employees receive and complete the required cyber security training. To explore the full survey findings in Singapore, visit www.pwc.com/sg/gsiss Building Networks Connecting Business At the Chamber: Creating Opportunities 74 Sterling News

Flying faster than the speed of sound at over 48,000 feet, the Red Arrows BAE Systems Hawk aircraft are powered by Rolls-Royce Adour engines. As part of their 2016 tour of Asia Pacific and Middle East, the Red Arrows were in Singapore in October to excite and inspire the country’s future engineers and technologists, and took some time out to speak to local students at an event hosted by Rolls-Royce. “Being a fast-jet pilot is all about quick decision making,” says Flight Lieutenant Toby Keeley. “Every single trip we fly, we’re making mathematical choices by applying what we’ve learned in school, airborne.” Watching dynamic airshows in the UK sparked Lieutenant Keeley’s love for aviation. Now, by interacting with Singaporean students, he hopes to encourage them to pursue their goals. Part of Rolls-Royce’s global commitment to reach six million people through STEM-related activities by 2020, Generation Aerospace is one our key initiatives to inspire Singaporean youth to enter an industry with a truly global impact. “The world is evolving as are our products and services,” says Bicky Bhangu, Director Singapore at Rolls-Royce. “It’s our responsibility to inform young people about the choices they have, so they can make empowered decisions about the opportunities that lie ahead… Science is not about reading a book and absorbing it,” says Bicky. “It’s real, and it’s fun. We tend to miss out the fun in the things we do. Today, we brought it back.” For more information visit www.rolls-royce.com

Businesses today face a rapidly evolving landscape including regulatory change, the adoption of more sophisticated approaches by revenue authorities and swift advances in technology. As operating models, organisational priorities and corporate cultures vary from business to business, the right solution for one may not be the best fit for another. Deloitte’s Business Process Solutions (BPS) can help companies identify that unique approach by assessing operational effectiveness, identifying opportunities to enhance strategic insight and operational efficiencies, and developing an incremental path to improvement by leveraging alternative resource models. Our approach assists businesses in improving the management, oversight, and control of their accounting, tax, and human resources processes through a flexible mix of in-house and external resources. The Deloitte BPS practice has the capabilities to provide services in statutory accounting/bookkeeping, payroll processing, accounts payable and receivable processing, invoicing, ERP system design and implementation as well as company secretarial services. Visit www.deloitte.com/sg for more information. Building Networks Connecting Business At the Chamber: Creating Opportunities 75 Corporate News WWW.BRITCHAM.ORG.SG

Aetna International has been awarded the coveted “New Insurance Product of the Year” title for each of its products, Aetna Summit and Aetna Pioneer, at the inaugural Insurance Asia Awards . Aetna Summit and Aetna Pioneer are innovative new products incorporating the best elements from Aetna’s existing products with new and improved features added to meet client needs, launched in January 2016. Unique benefits of the proposition include clinician support 24 hours, 365 days a year to help members navigate unfamiliar health care systems, country risk information and on-the-ground emergency services from red24 to enhance clients’ physical security, as well as an employee assistance programme offering telephone and in-person counselling. For more information visit www.aetnainternational.com

DUAL Asia has launched a new Cyber Liability and Data Protection insurance product, underwritten exclusively for MSIG Insurance. The product covers exposures companies face in the event of cyberattacks, security and data breaches, and cyber extortion. A recent report showed that in Singapore alone, businesses suffered nearly S$2 billion in losses in 2014. While major corporations have the financial strength to implement sophisticated technology, often SMEs face challenges in protecting themselves. In the event of a cyber incident, the insured has access to a 24-hour hotline with a response team who will investigate the cause of the loss. This team comprises IT forensic investigators, forensic accountants, PR consultants and specialist lawyers. The policy also covers loss of net income, data restoration costs as well as third party claims related to compensation. For more information visit www.msig.com.sg

With Premier Inn’s expansion to Singapore, holidaymakers will now be able to enjoy Premier Inn’s quality accommodation at affordable prices. General Manager, Pedro Mendes said: “Singapore remains a top commercial and holiday destination and we’re confident that our new hotel will set a definitive benchmark, becoming the preferred choice for value conscious travellers.”

Premier Inn Singapore Beach Road is a 300-bedroom hotel located near the Singapore Sports Hub, Esplanade and a 15-minute drive from the airport. Bus and train stations are located within a short walking distance. Facilities cover all essentials: complimentary Wi-Fi, rooftop swimming pool and multi-cuisine restaurant. For more information, visit www.global.premierinn.com Building Networks Connecting Business At the Chamber: Creating Opportunities 76 Corporate News

The CFO Centre welcomes a new CFO Principal on board. Fawziah Jainullabudeen has 23 years of experience in the areas of external audit, internal audit, commercial finance and general management.

Starting her career in KPMG Peat Marwick Singapore and continuing there for five years, Fawziah conducted and managed external audits covering a wide spectrum of industries including construction, manufacturing, banking and stockbroking. Fawziah has 16 years of commercial finance experience in the retail industry and was one of the key players in the development of Sephora in Singapore and Malaysia from seven shops to 25 shops. She was also the Local Project Manager for the SAP implementation for Singapore, Malaysia and Thailand. Fawziah is a member of the Institute of Singapore Chartered Accountants and the Institute of Public Accountants in Australia. For more information visit www.cfocentre.com.sg

Coronis (International) Ltd has been established for over nine years and offers very cost effective Evacuation & Repatriation insurance policies underwritten by Lloyd’s of London. Our policies have the option of including associated medical expenses and are available to both local nationals and expatriates worldwide. We are pleased to confirm our policy also includes access to the services of the Blood Care Foundation, which can make a potentially lifesaving difference through the supply of blood and blood products in emergencies, as well as the provision of rabies vaccine and Human Rabies Immunoglobulin in case of an animal bite. For more information visit www.coronisinternational.com

Hawksford Singapore is a leading Singapore-based corporate services firm providing a one-stop solution for starting and managing a business in Singapore. Our team consists of seasoned professionals with extensive experience in Singapore’s legal, financial, tax and regulatory frameworks.

Hawksford Singapore provides services for: • Incorporation of local companies • Registration of subsidiaries and branches of overseas companies • On going statutory administration of companies • Bookkeeping and payroll services • Tax filing for companies and individuals • Application for work passes for expatriate staff and business owners • Application for business licenses • Application for IP and Trademark • And other related corporate services

As part of Hawksford, we draw on the global expertise of a wide network of leading professionals and advisers. Today we have a global footprint across the UK, Asia and the Caribbean. For more information visit www.guidemesingapore.com WWW.BRITCHAM.ORG.SG

Budget pressures, technology and globalisation have changed the way businesses use property. More companies want greater flexibility; fewer companies want to operate from fixed offices that they hold on a long lease or own; and fewer employees work at the same office location every day. Instead, businesses are migrating to more flexible arrangements, which can also significantly reduce costs. At the forefront of that change has been Regus, the world’s largest provider of flexible workplaces. Its workspace helps over 1,000,000 customers to work more productively and efficiently, using products such as fully-equipped offices, co-working spaces, meeting rooms, video-communication studios, business lounges and virtual offices. Regus operates 30 locations Island-wide in Singapore and over 3000 globally. Visit www.regus.com.sg for more information.

The CIPD continues to work with organisations and individuals to champion better work and working lives in Asia. This year we have delivered short courses, in-house qualifications, and assessed the experience of HR professionals working in Singapore, Myanmar, the Philippines, Brunei, , Malaysia and Indonesia. For experienced professionals SMU has recently launched a CIPD accredited Master of Human Capital Leadership. Our CEO, Peter Cheese visited Singapore and Hong Kong in November to discuss the world of work and the future of the HR profession. While Peter was in Singapore he conferred a CIPD Honorary Fellowship on Ms Yong Ying-I, Permanent Secretary of the Public Service Division, Prime Minister’s Office. Finally, our latest research offers a glimpse into potential futures for Singapore, so don’t forget to go to www.cipd.asia to explore The Future of Talent in Singapore 2030 and our exciting thought leadership agenda for the New Year.

On 1 November, international law firm Simmons & Simmons launched its new Joint Law Venture (JLV) in Singapore: Simmons & Simmons JWS. The JLV’s establishment responds to the growing financial services industry in Singapore and means the firm can now offer an integrated service to clients across its key areas of focus, particularly asset management and investment funds, and financial institutions. The launch reflects Singapore’s increasing importance as a commodities, asset management and financial institution hub, and the JLV will form an integral part of Simmons & Simmons’ business in Asia alongside offices in Hong Kong, Beijing, Shanghai and Tokyo. For more information visit www.simmons-simmons.com Building Networks Connecting Business At the Chamber: Creating Opportunities 78 Members’ Offers To find out more about our members’ offers, visit our website under Membership -> Members Offers.

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Anagram Group City Serviced Offices EVA Group Harry’s One Hour Training Session at 10% discount on 5% discount on training 15% off at Harry’s on $990 and 10% off all one-day facilities and services presentation of your training workshops Membership Card

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British Airways Courts Fairmont Singapore & IOM Singapore 10% off airfare for 5% off electrical & 10% off Swissôtel The Stamford NEBOSH International British Airways furniture on presentation 20% off food General Certificate (IGC) of your Membership Card bill on Sunday course on 20% off Vintage Brunch

British Standards Cultural Training Asia Garner International (s) Mega Adventure Institution 5% off Women in Leadership FREE: Two Hours Consultation 20% Off Team 10% discount on ISO Programs - Developing with Garner International Building Programs certification, training services Global Leaders Asia Executive Search & Recruitment and purchase of standards Services WWW.BRITCHAM.ORG.SG

MSIG Progress U Singapore Cricket Club The Bank Bar 15% off MSIG’s 5% off International Up to $1000 credit for F&B Enjoy 15% off* total bill Prestige Healthcare Corporate Coaching Program for BritCham members on presentation of your Membership Card

MSIG Quayside Isle Singapore Tower Club 30% off MSIG’s Up to 15% off F&B Management University Enjoy a 6-week Complimentary TravelEasy Insurance 5% discount on SMU Executive Trial Membership at Tower Club Development Programme

Open Forum Raffles Singapore Sonru Transformify Enterprise Pte Ltd Discounts off Food & 10% off Annual Subscription Complementary Special Discounts for Britcham Beverage, Restaurant for Corporate Members Marketing for Britcham members to attend Open Forum Bookings & Event Meetings Members via Transformify Enterprise workshops

Pizza Express Regus Spaces Ultimate Performance 25% off at Pizza Express 15% Discount for all Britcham Special Membership Offer (UP Fitness) on presentation of your Members on all products for BritCham Members 10% off personal training packages Membership Card with Ultimate Performance

Premier Inn SandBank Survival Chic Enjoy a 10% Enjoy 10% off* total bill Special Membership Offer discount off for BritCham Members room rates and F&B a la carte menu at Premier Inn Building Networks Connecting Business At the Chamber: Creating Opportunities 80 Annual Event

Back to Work Networking 25 August 2016

The British Chamber organised our annual Back to Work networking evening exclusively for members at The British Club on 25 August.

We retreated from the hustle and bustle of the CBD to the Treetops Terrace where attendees had the opportunity to connect, catch up with friends, expand their network of contacts and strengthen existing business relationships. Sponsored by: Building Networks Connecting Business At the Chamber: Creating Opportunities 82 Annual Event

Rev-up & Go @ The BritCham F1 Networking 15 September 2016

Against the backdrop of the 2016 Formula One , the British Chamber organised a networking session for over 150 guests at the Singapore Cricket Club, a day ahead of the race weekend.

We networked and enjoyed the atmosphere, buzz and excitement of the upcoming Singapore Grand Prix at the elegant Padang Restaurant, which boasts one of the best vantage points looking out onto the thrilling ‘Turn 10’, also aptly known as the ‘ Curve’. Free-flow wine, beer and canapés were served to keep everyone entertained throughout the night.

> Guy Lovett, Innovation Manager, Shell Motorsport

Sponsored by: Building Networks Connecting Business At the Chamber: Creating Opportunities 83 Leaders in Business Lunch WWW.BRITCHAM.ORG.SG

Singapore’s Smart Nation Initiative with Mr Tan Kok Yam 6 October 2016

Singapore’s Smart Nation initiative is a whole-of-nation effort towards better living, creating more opportunities and fostering stronger communities by harnessing networks and data.

Mr Tan Kok Yam is at the forefront of this initiative and presented the details of the project to 100 of our members and guests over a three-course meal at the Grand Hyatt Hotel.

Mr Tan also took time to answer questions from the audience present.

> Tan Kok Yam, Head of the Smart Nation Programme Office in the Prime Minister’s Office

Sponsored by: Building Networks Connecting Business At the Chamber: Creating Opportunities 84 Leaders in Business Lunch

Leaders in Business Lunch with Simon Collins, UK Chairman and Senior Partner, KPMG 21 October 2016

Even as businesses adjust to the unexpected outcome of the EU referendum, society is demanding a different deal from businesses, with the CEO community acknowledging that a loss of public trust resulted in Brexit. The fallout has sparked wider discussions and might force fundamental changes in corporate culture and behaviour.

In this Leaders in Business Lunch, we welcomed Simon Collins, UK Chairman of KPMG, where he shared his opinions on what the future might hold for the UK and global business.

This event was moderated by Andrew Vine, Board Member of the British Chamber.

Simon Collins, UK Chairman of KPMG >

Sponsored by: Building Networks Connecting Business At the Chamber: Creating Opportunities 85 Country Briefing WWW.BRITCHAM.ORG.SG

Myanmar Country Briefing 2 September 2016

At this popular event our colleagues from the British Chamber of Commerce in Myanmar briefed around 120 guests on the viability of Myanmar as a regional expansion option.

Peter Beynon, Chairman of the British Chamber in Myanmar covered the practical aspects of doing business from his position of leading the Jardines Group into the country. Stephanie Ashmore, Executive Director of the British Chamber, provided an update on the rapidly evolving business environment and subsequent opportunities for British companies.

Building upon his experience advising multinational corporations and financial institutions with their entry into the country, Romain Caillaud (FTI Consulting) highlighted the political, integrity and compliance risks associated with doing business in Myanmar and how such risks can be mitigated.

Sponsored by: BUILDING NETWORKS CONNECTING BUSINESSES CREATING OPPORTUNITIES THIS IS WHAT WE DO BEST.

The Chamber plays a strong role within the business community in Singapore, providing valuable links for businesses, whilst maintaining a focus on delivering quality support to our growing membership base.

We currently represent over 400 companies across all industry sectors. The network of executives representing their companies grew substantially over the past years to now over 2,900 - a dynamic development that is continuing in 2016. Our Membership is open to all nationalities.

Join us today! Visit www.britcham.org.sg BUILDING NETWORKS CONNECTING BUSINESSES CREATING OPPORTUNITIES THIS IS WHAT WE DO BEST.

The Chamber plays a strong role within the business community in Singapore, providing valuable links for businesses, whilst maintaining a focus on delivering quality support to our growing membership base.

We currently represent over 400 companies across all industry sectors. The network of executives representing their companies grew substantially over the past years to now over 2,900 - a dynamic development that is continuing in 2016. Our Membership is open to all nationalities.

Join us today! Visit www.britcham.org.sg TAKE A STROLL to the lounge

EMIRATES FIRST AND BUSINESS

Stretch your legs and relax in our spacious onboard lounge, offering a range of drinks, canapés and snacks. Hello Tomorrow

003369 Orient Mag_December Insertion_210mmx297mm.indd 1 1/11/16 11:23 am