The Impact Fintech Is Having on the Financial Services Industry in Ireland
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& The Impact FinTech is having on the Financial Services Industry in Ireland 1 | P a g e The impact that financial technology known as FinTech is having on the financial services industry in Ireland Dissertation submitted in part fulfilment of the requirements for the degree of Masters of Business Administration (MBA) at Dublin Business School John Gibson 10007685 Word Count: 22,000 20th August 2015 Research Supervisor: Andrew Quinn 2 | P a g e Declaration Declaration: I, John Gibson, declare that this research is my original work and that it has never been presented to any institution or university for the award of Degree or Diploma. In addition, I have referenced correctly all literature and sources used in this work and this work is fully compliant with the Dublin Business School’s academic honesty policy. 3 | P a g e Acknowledgements When looking at a piece of work of this magnitude it’s important to remember and be grateful for all those involved in the process. First all I would like to thank my dissertation supervisor Mr Andrew Quinn. For without his guidance, support and expertise this dissertation would not have been accomplished. I must also point out that it was Andrew’s inspirational lectures which guided me down the financial path. I would like to acknowledge other Dublin Business lecturer’s involved in the process, some of which inspired us to achieve our goal Master of Business Administration (MBA). I must also extend my gratitude and acknowledgement to the following individuals who took part in the interviews. Their knowledge and expertise provided essential qualitative research which formed the main objective of the research Mr Cian Twomey – Economist for the National University of Galway (NUIG) Mr Derek Butler – CEO of Grid Finance Mr Aman Kohli – Lead Mobile Architect at Citigroup Architecture Mr David Tighe – Head of Innovation for Bank of Ireland Mr David Dalton – Head of Financial Services at Deloitte Minister Simon Harris TD – Minister of State at the Department of Finance Finally I would like to say thanks to both my family and friends for all their support over the past few years and in particular the last year. Your encouragement and emotional support has been essential to achieving my goal. Words cannot describe how grateful I am to you all. 4 | P a g e Abstract The world has seen a dramatic change in our everyday lives due to the advancements in technology. Every one of us has been affected or influenced with the latest technology in a variety of ways. The financial services industry is no different and over the past decade has witnessed reform in regulation and the way in which traditional financial services interact with consumers. Part of this reform has come from the advances in financial technology or as the new ambiguous word of FinTech as it’s now known. FinTech is already revolutionising the industry as hundreds of new start-ups design new innovative financial products and services for customers. These new entrants are challenging the traditional financial services model or framework. The research is to look further into the financial services industry and gain a much greater insight into where the industry is now and where it’s going in the future. The thesis will aim get an understanding and develop further expert insight into FinTech and its affect that it’s having on the financial services industry. At the beginning of the paper the researcher will analyse academic books, journals, newspaper articles and corporate business papers produced by industry experts. The research is a qualitative study which involved six interviews from industry experts within the financial services industry and FinTech. These interviews will provide direct insight with an overview of the financial services industry currently. To analyse what impact FinTech has already had on the industry and is going to have in future. One of the key objectives is to understand whether FinTech will disrupt the financial services here in Ireland or will it collaborate with the existing providers. 5 | P a g e Table of Contents Declaration ....................................................................................................................... 3 Acknowledgements....................................................................................................... 4 Abstract ............................................................................................................................. 5 Table of Contents .......................................................................................................... 6 List of Figures ................................................................................................................. 9 Chapter 1 - Introduction ............................................................................................ 10 1.1 Background to the Research Problem ..................................................................... 10 1.2 Research Question, Aim & Objectives ..................................................................... 11 1.3 Dissertation Approach & Plan .................................................................................. 11 1.4 Scope and Research Limitations ............................................................................. 12 1.5 Major Contribtuions of Study .................................................................................... 13 Chapter 2 - LiteratureReview .................................................................................. 14 2.1 Financial Services ................................................................................................... 14 2.1.1 What is the Financial Services Industry ............................................................. 14 2.1.2 History of the Financial Services ........................................................................ 14 2.1.3 Where we are today ........................................................................................... 15 2.1.4 Future of the Financial Services in Ireland ......................................................... 17 2.2 FinTech ................................................................................................................... 20 2.2.1 Overivew ........................................................................................................... 20 A. Asset Management .................................................................................................. 22 B. Bank Technology ..................................................................................................... 22 C. Crowdfunding .......................................................................................................... 23 D. Cryptocurrency ........................................................................................................ 23 E. Information Portal .................................................................................................... 24 F. Investment Management.......................................................................................... 24 G. Machine Intelligence ................................................................................................ 24 H. Marketplace Lending ............................................................................................... 25 I. Money Management ............................................................................................... 25 J. Payments ................................................................................................................ 25 K. Private Markets ........................................................................................................ 26 6 | P a g e L. Real Estate .............................................................................................................. 26 M. Trading .................................................................................................................... 27 2.3 Evolution of Financial Services with FinTech ........................................................... 28 2.3.1 Payment Revolution ............................................................................................ 30 2.3.2 Lending Revolution ............................................................................................. 31 2.4 Literature Review Conclusion .................................................................................. 33 Chaper 3 - Research Methodology ....................................................................... 35 3.1 Research Introduction .............................................................................................. 35 3.2 Research Question .................................................................................................. 35 3.3 Proposed Methodology ............................................................................................ 36 3.4 Research Onion ....................................................................................................... 36 3.5 Research Philosophy ............................................................................................... 37 3.6 Research Approach ............................................................................................... 41 3.7 Research Strategy ................................................................................................. 41 3.8 Research Choice ....................................................................................................