12th May 2021

National Stock Exchange of Ltd, BSE Limited Exchange Plaza, Bandra Kurla Complex, P.J. Towers, Dalal Street Bandra (East), Mumbai – 400051. Mumbai - 400001. Fax No.26598237/26598238 Fax No.22722037/22723121

Name of Scrip: CIGNITITEC Scrip code: 534758

Dear Sir / Madam,

Sub: Submission of Annual Report for the FY 2020-21

In compliance with Regulation 34 of SEBI (Listing Obligation and Disclosure Requirement) Regulations, 2015, we are herewith submitting the Annual report of the Company for the FY 2020-21.

This is for the information and records of the Exchange, please.

Thanking you.

Yours Faithfully, For Cigniti Technologies Limited

A.N.Vasudha Company Secretary

Encl: as above

WELCOMING

Assuring Digital Experiences

Annual Report 2020-21 Cigniti Technologies Ltd.

Contents

Corporate Overview

Welcoming Next - Assuring Digital Experiences 01 Key Performance Indicators 07 Chairman’s Message 08 CEO’s Message 10

World of Cigniti 12

Project Cignificance, a CSR Initiative 25 Board of Directors 26 Our People 28 Corporate Information 32

Reports Notice 36 Board’s Report 44 Management Discussion and Analysis 70 Business Responsibility Report 76 Corporate Governance Report 84

Financial Statements Consolidated Statement Independent Auditors Report 114 Balance Sheet 121 Statement of Profit and Loss 122 Cash Flow Statement 124 Notes 125

Standalone Statement Independent Auditors Report 172 Balance Sheet 181 Statement of Profit and Loss 182 Cash Flow Statement 184 Notes 185

Cautionary Statement Regarding Forward-Looking Statements Certain statements in this annual report concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. We have tried wherever possible to identify such statements by using words such as ‘anticipate’, ‘estimate’, ‘expect’, ‘project’, ‘intend’, ‘plan’, ‘believe’ and other words of similar substance, in connection with any discussions regarding future performance. We cannot guarantee that these forward-looking statements will be realized, although we believe that we have been prudent while making the assumptions. The achieve- ment of results is subject to risks, uncertainties and even inaccurate assumptions. Should known orunknown risks or uncertainties material- ize, or should underlying assumptions prove inaccurate, our actual results could vary materially from those anticipated, estimated, or projected. Readers should bear this in mind. We undertake no obligation to publicly update any forward-looking statements, whether as a result of new information, future events, or even otherwise.

Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Welcoming Next Assuring Digital Experiences

Last year saw customer demands surge across Consumers today demand online experiences and sectors and enterprises – especially those that could want to be ‘happily virtual’. They want seamless provide services online. There was a need to rapidly digital procurement and provisioning - at the click of adopt digital transformation initiatives for organiza- a button. Today, everything is about speed, conve- tions across the globe to cater to these require- nience, and not to forget, remotely accessible! ments and provide the best possible digital custom- ayn u an ny a er experience. This led organizations to rethink their tions to increase the customer’s digital experience digital strategies and priorities and make serious a l aly anan an n . across sectors. Per Forrester, “27% of brands provide customer-centric services using advanced, improved their CX this year, which is 13% higher next generation technologies. than the previous year. They improved by focusing on core CX competencies.” Organizations that implemented new strategies quickly to ensure ease of use and reduced challeng- At Cigniti, we understand the importance of assuring es for customers grew the fastest. The rate of growth digital experience for our customers. In the coming of the digital native across the globe was nothing year, we are set to further increase our spread of short of spectacular! Per Satya Nadella “Microsoft alnaaalnna has seen two years' worth of digital transformation of trends and technologies. This will help us add in just two months of its third quarter”. Google Cloud greater value to all our enterprise clients. As we too reported more than 45% growth during the welcome the next year, we are very excited about same period. our potential, the opportunities, and the value we can deliver. While 81% of insurers acknowledge that technology has become an inextricable part of the human expe- rience, about 37% of consumers are very likely to use telehealth in the future. AI, IoT, Augmented Reality, Virtual Reality, and cloud are growing trends in retail, accelerated due to the pandemic. Construc- tion technology, AI, and Big Data analytics are the top three biggest disruptors in the real estate industry.

As the adoption of digital transformation can be n n n n nu a globe, the digital customer service interactions are set to increase by 40%. Next-generation communi- cations, edge computing architectures, and cloud-native technologies are coming togeth- er to create breakthroughs in cloud-to-edge integration. Implementing these technolo- gies will require new levels of security, compliance, infrastructure, service, support, and continuity.

Annual Report 2020-21 1 Cigniti Technologies Ltd.

Next-gen Technologies are Causing Rapid Digital Transformation

The COVID-19 crisis has accelerated the digitization of customer interactions by several years.

Global siaPacific Europe North America Adoption Adoption Adoption Adoption acceleration acceleration acceleration acceleration 3 years 4 years 3 years 3 years

With the pandemic intensifying the rate of adoption of While disruptive, investments in digital transforma- digital transformation initiatives and new technolo- tion has helped organizations expedite their gies, the way organizations need to work today has business goals and long-term digital strategies. undergone a sea of change. Enablers such as AI, hyperautomation, RPA, IoT, digital analytics and delivery, machine and deep According to a recent McKinsey Global Survey, organi- learning, and process automation are being imple- zations have accelerated the digitalization of their mented to create agile research and development internal operations and their customer and processes. supply-chain interactions by three to four years. Also, the share of digitally enabled products in these organi- Recently, most boardroom technology conversa- zations has accelerated by seven years. Deloitte in a tions have pivoted in the direction of how 5G will recent report states that 77% of surveyed CEOs shape the structure of their industry and the acknowledge that COVID-19 has accelerated their future-readiness of their organization to adopt 5G. digital transformation plans. As the global infrastructure is still playing catch-up on how to adopt the technology with the least This adoption of digital technologies is taking place amount of R&D costs, 5G seems to be ahead of its across application and infrastructure platforms, curve – yet it is one of the most coveted technolo- digital supply networks, e-commerce, smart factories, gies of the decade. CIOs and CTOs all over the world the supply chain, and more with cognitive automation ananalyna.n and AI, and broader adoption of data and predictive of 5G adoption and vying to introduce 5G-driven analytics. solutions to their customers for placing their organi- zation above competition.

2 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

To make the most out of the technologies, every Digital Technologies, thus, are critical to be imple- industry needs to focus on developing or implement- mented if organizations wish to achieve the advan- ing tools for experience analysis and strategize a plan tages of agility. The advantages may include being aly u nn able to make fact-based decisions faster, analyse n. n nl l n anunnnlya nyanun line operations and automate processes to achieve yl.lnylun quality at high speed, improve productivity by decrease the cost of doing business and comple- leveraging collaborative tools and technologies, and ments investments in infrastructure, quality products launlynlalnu help improve customer satisfaction that improves the failproof, cybersecurity measures. brand of the organizations.

Annual Report 2020-21 3 Cigniti Technologies Ltd.

The Growing Importance of Digital Experience

When organizations interact with their customers via By implementing digital strategies, a lot of organiza- digital means, the result is Digital Experience. The tions were able to put themselves in the shoes of way their customers react to the digital experience their customers and eventually provide seamless helps organizations and technology leaders under- service to them. They were able to provide them the stand what improvements are needed to be imple- best possible experience and make them feel mented to drive the digital growth. Understanding comfortable as they could analyse and predict not how consumer experiences (CX) and expectations just their needs, but also gauge their sentiments. are changing leads to continuous reviews and imple- mentation of the best possible digital strategies. This This was possible by using digital transformation to helps organizations set their own digital experience lnyann.ynn priorities leading to exceptional digital interactions in latest technologies as AI etc. and in modern and experience. platforms that integrate and talk to each other, they were able to access more comprehensive and The pandemic has led to a steady rise of organiza- complete customer data. Analysis of this data helped tions trying to provide digital experience and expand them understand the needs of their customers. their portfolio of services with new capabilities. It has also made them rethink their innovation, security Analysis of digital tools helped them understood not and quality assurance strategies, along with trying to just what their customers are buying – but also why analyse what their customers want and demand. they are buying something. Using social media channels and more, they had a deeper insight into “This year organizations took a giant leap in not just what their customers sought, but also what closing the gap of delivering per customer they felt after they bought. Customer sentiment expectations. Some 27% of brands improved experience assurance measurement and analysis their CX this year, which is 13% higher than the thus became a major step forward in the past year. previous year. They improved by focusing on core CX competencies.” ~ Forrester

The COVID-19 pandemic forced companies to reckon with their arsenal of digital tools. Or, their lack thereof. ~ Forrester

4 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Assuring Digital Experience: A Business Imperative

Here is how some key industries are embracing digital technologies, leading to a global wave of digital transformation.

Digital Technologies across Global Industries

Retail Education Entertainment

Online shopping has now added Technology and online content have “Real world” has gone online with regular grocery items to its e-com- made the classroom optional. virtual reality and virtual events. merce bandwagon. Additionally, AI, Remote learning technologies, Social online gaming, virtual events IoT, AR/VR, and cloud are growing online courses & content are the and roundtables etc. are a rage trends in retail. need, and the way ahead. today.

Customer service Manufacturing Food services

Customer experience across the 3D printing, industrial automation, Social distancing has propelled globe has gone virtual with conversa- industrial IoT & robotics are the way take-outs and deliveries to a huge tional AI/chatbots and cloud-based to forward for the manufacturing success. call centers. industry.

Healthcare Security Finance

Telehealth technology, continuous & With everything going online, Demand for options such as anualn cybersafety and cybersecurity are contactless payments, branchless & gyms, senior care and much more two critical areas that every industry banking, parametric insurance, etc. has made healthcare very accessible. needs to focus on. has accelerated digital adoption in ways never expected before.

Annual Report 2020-21 5 Cigniti Technologies Ltd.

Growing needs of providing digital customer experience, implementing edge computing architectures, next-generation communications, cloud-native technologies and more require organizations to think their strategies around compliance, continuity, infrastructure, security, and more.

“The era of digital transformation is here to support consumers on their quest for better. And we’re here to help you navigate it all.” ~ Forrester

Forrester couldn’t have said it better.

At Cigniti, assuring customer experience is key to achieving our goal of building a better world. We have nnunnananualnalunlnal transformation challenges as they implement new technologies. As we welcome the next year, we are very excited about our potential, the opportunities, and the value we can deliver.

Cigniti believes in establishing a robust partner ecosystem that helps us achieve client co-innovation and provide employee experience by utilizing our in-house, next-generation intellectual property, BlueSwan. We deliver experience-led transformation by focusing on analyzing customer experience and creating strategy and insights to improve predictability and higher adoption of digital touchpoints. We are a strategic quality engineering partner for leading global organizations. We assist our enterprise clients in accelerating their time to market by predicting and preventing unanticipated failures, leveraging AI-driven, proprietary Contin- uous Testing & Test Automation solutions which are platform and tool agnostic, with customer centricity at anan.unnluualynnnyananal uananualyuan.

The era of digital transformation is here to support consumers on their quest for better. And we’re here to help you navigate it all. ~ Forrester

6 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Key Performance Indicators All values in Rupees Lakhs

Revenue from Operations

2021 89,653 2021 75,106 2020 87,197 2020 74,328

2019 81,608 2019 68,331

2018 69,328 2018 66,123

2021 14,106 2021 10,535 2020 13,084 2020 12,160

2019 14,223 2019 14,736

2018 3,291 2018 3,217

2021 14,547 2021 16.2% 2020 12,869 2020 14.8%

2019 13,277 2019 16.3%

2018 5,173 2018 7.50%

Revenue Concentration FY2021

Top Client 6.5% BFSI 19.2%

Top 5 20.9% Travel 17.5% Top 10 32.0% Retail 16.8% Top 20 48.6% Others 14.2% ISV 13.5% Healthcare 13.4% Energy 5.4%

Annual Report 2020-21 7 Cigniti Technologies Ltd.

Chairman’s message

I am very pleased to share that the board has recommended a maiden dividend of 25%, and as part of prudent governance, we have also approved a dividend policy for the benefit of the investors.

Dear Shareholders,

Hope you and your loved ones are keeping safe and and professional integrity that created an impact in doing good. alan al uny u ln. a also grateful to all our shareholders, who have The unprecedented pandemic last year triggered shown immense faith in us, as we navigated through grave challenges across the globe, related to both challenging times. alannanunanana and adapt newer processes and technologies to While the world was engulfed in a crisis, it also survive and grow. Likewise, your company too identi- nnunanana naannunauny. the globe. I am happy to note that the accelerated digital transformation in the marketplace opened up I appreciate our clients for their continued trust in great opportunities for Cigniti. I am happy to update us, and for letting us continue being a part of their you that we have sustained our growth by focusing al anan uny. ul al l on these new opportunities which will pave the way take this opportunity to appreciate all my fellow for stupendous growth in the coming years. Cignitians for demonstrating unwavering commitment

8 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

yanalannn Cigniti as a Niche player in its magic quadrant for annunnnnul application testing services, has mentioned that Banking and Financial Services, Insurance, Health- n nnu l nly na care & Life Sciences (HCLS), Retail & Ecommerce, continuous testing services leveraging BlueSwan, Communication, hi-tech products and the Public ua.luany . u nnu n nnan help clients achieve business outcomes at speed. technologies such as hyperautomation, 5G, edge computing, AI, RPA, and cloud also got due recogni- Education has always been the prime charter of tion in the industry. Cigniti as part of our corporate social responsibility na a un un u a Financial & Business performance anan.ana ununanalyaa have been supporting education initiatives in the .... villages surrounding Hyderabad for the last couple on a consolidated basis resulting in 3% growth. The of years, along with the GMR Varalakshmi Founda- a..nan n. nan a.. improve the quality of education through need-based interventions in government schools to I am very pleased to share that the board has recom- u ln al a ann a n a an n . n a education. nnnanalyaaalyal run rate and a good order book position and is Outlook & Concluding Remarks nn an aa ly n nualauaan coming years. beyond testing. We brainstormed to introduce new n ul aln l Amid, and despite, the pandemic, we were able to enterprises achieve digital transformation. We nnlanluuna strengthened our leadership team by appointing nies. We have also won key logos in Healthcare & an aay nu Life Sciences (HCLS), Banking & Financial Services al all nu anan. (BFS) and Retail & Ecommerce which are the indus- al na a nuln a n tries in focus in the coming years. closely with the leadership team to create a futuristic unlanallaunll. anally u a a a a Travel & Hospitality industries, but the past year has To achieve our mission of becoming a fast-growing a u nu nuy digital transformation services company, we would nanuya. focus on 3 key things – growing revenue from the n n aun n nnan l Our renewed focus on HCLS, BFS & Insurance, and lunanulnnnanalaal Retail & Ecommerce has allowed us to sustain our aualnnnnu. growth momentum. Recent wins like a Europe-based motor vehicle manufacturer, Japan-based multina- On behalf of Cigniti’s Board of Directors, I take this nal aua an ann na opportunity to thank our clients, technology Toyota in Australia have added up to our aspirations partners, shareholders, and various governmental to focus on this industry as well. anananauynn ued support and guidance. I am happy to update you that NelsonHall has recog- n u a a n al nlln uuly testing, Quality Engineering and Continuous Testing C V Subramanyam na.anlnn Chairman & Managing Director

Annual Report 2020-21 9 Cigniti Technologies Ltd.

CEO’s message

The year 2020-21 will be known as the year when Cigniti decided to re-align its strategies and vision to fast-track its growth journey. As planned last year, we continued investing in advanced and sophisticated technologies such as RPA, AI, IoT driven quality engineering, and more.

Dear Shareholders,

The onslaught of pandemic resulted in organizations As the adoption of digital transformation picked up having to reprioritize their growth strategies. Initially, across industries, next-generation technologies due to the heavy cloud of uncertainty due to the such as hyperautomation, 5G, edge computing, AI, pandemic, enterprises postponed their investment RPA, and Cloud started gaining importance. Howev- plans in next-gen technologies. However, realizing the er, organizations also realized that implementing fact that digital is the only way to deal with the uncer- these technologies requires new levels of frame- tainty and to ensure the continuity of business and life works, processes, compliance, infrastructure, in general, organizations across industries slowly security, service, and support. started accelerating their digital transformation initiatives.

10 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Over the last year, Cigniti sailed through the pandem- n.nnannnuu ic to be recognized by analysts globally - as a Leader our remotely working teams, we have been able to in AI Testing, Continuous Testing, and Quality leverage our competitive edge and brand value to Engineering capabilities by NelsonHall; as a Niche nanly na u n n Player in the Gartner 2020 Magic Quadrant for Appli- Fortune 500 (5 Clients) and Global 2000 (4 Clients) cation Testing Services, Worldwide; and was also companies worldwide this year, while we continued featured in the Everest report – Application and nnunanunluan Digital services in Banking – Services PEAK matrix our proprietary IP. assessment 2020. Transformation is a journey of who we are, what we The last year also taught us that just being resilient is want to do, and where we want to reach. not enough. We realized that the rapid adoption of digital and acceleration of digital transformation The year 2020-21 will be known as the year when needs us to do more and be open to welcoming the Cigniti decided to re-align its strategies and vision to next wave of disruption. We realized that we don’t fast-track its growth journey. We continued investing just need to be able to bounce back, but also be in advanced and sophisticated technologies such as proactive enough to start putting together the strate- RPA, AI, IoT driven quality engineering, and more. gy that can lead us to a phase of stupendous, With these technologies at our disposal, we are now planned and consistent growth. focusing on digital transformation initiatives that are customer-centric and capable of delivering incredi- As we witnessed a slow growth in some of our prima- ble customer experience assurance. ry industries (such as Travel and Hospitality and Airlines) in the initial part of the year, we invested a Today we are strategically aligned with a sense of l an n an an n clarity and unifying zeal to achieve our grand vision n u n n ny and are working collectively towards achieving it. We newer growth areas and adjacencies. While almost are ready to welcome what is coming next, what we 33% of our revenues come from digital, we decided want to do more. to expand our digital footprint further by venturing into promising areas. u uny an n an ala lan nnunany We analyzed the services we can provide beyond the augmentation of our capabilities in the next nyannunyn generation technologies. I am sure Cigniti in its new relevant to our clients and adding more value, and avatar will be able to help enterprises deliver more by focusing on transformation and change. While we value to their customers by assuring digital experi- improvised and thrashed out ideas on the new ences. nalnnunualyau ance services to our clients in the past year. Srikanth Chakkilam I am very happy to share that we found adjacencies u an n u n n n ann nanalnuanalaal Devices, Retail, and more that helped us come back

Annual Report 2020-21 11 Cigniti Technologies Ltd.

World of Cigniti

Cigniti is the world’s leading Independent Quality Engineering Services company that brings the power of AI into Agile and DevOps to accelerate enterprise digital transformation journey. We help the world’s leading enterprises build quality software and accelerate speed to market while lowering the overall cost of quality and driving a huge positive impact on ROI from their QA, QE, and Digital initiatives. We advance the Quality nnn l y ln un an a a l . aa ananan.

200+ 2700+ 58 Active Clients Employees un Globally Companies

ONTARIO LONDON

PHILADELPHIA

DALLAS DUBAI HYDERABAD

BRYANSTON

MELBOURNE

12 Assuring Digital Experiences Cigniti Technologies Ltd.

Key Clients Won in FY2021

unnunnnnlnuuln.

World’s most admired technical professional ervice fir

Leading biotechnology company in the US

Denmark-based multinational brewer

13 Assuring Digital Experiences Cigniti Technologies Ltd.

World leader in cientific instrumentation

Japanese multinational automaker

Leading London-based fashion company

14 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

One of the largest utility companies in the US

Leading South African mobile telecom multinational

Global medical devices and healthcare leader

Annual Report 2020-21 15 Cigniti Technologies Ltd.

Largest provider of public education in Australia

Canada’s leading public transport company

World's most iverifie casino- entertainment provider

16 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

iverifie Revene Acro Intrie

30%

27.1%

25%

20% 19.2%

17.5% 16.3% 16.8%

14.4% 15% 14.2% 14.1% 13.4% 13.5% 13.4%

10.6% 10%

5.4% 5% 4.1%

0% 2021 2020 2021 2020 2021 2020 2021 2020 2021 2020 2021 2020 2021 2020

BFSI Travel & Hospitality Retail & eCommerce Others

ISV Healthcare Energy and Utilities

In FY2020, 27.1% of our revenue was won from the Travel-Tourism-Hospitality industry. In FY2021, that industry was heavily impacted by the pandemic and the revenue from it dropped to 17.5%. However, Cigniti’s wins through the past FY made up for it across other key industries and closed the year at $120M revenue. We added 10 new clients from the Healthcare-Life Sciences industry, 7 from BFSI and 3 from Retail.

Annual Report 2020-21 17 Cigniti Technologies Ltd.

Global Analyst Mentions

nnnulnlyna Figure 1. Magic Quadrant for Application Testing Services, Worldwide nnuu n lan u aluany llnaunua . u n aan y lan analy n al aa a nu.

Gartner

n nl n a a laynuyan anauaanlann l.nan nnnlnnll ualynlunnna nnlaluan.

nnnnluanynan n un aal. nann nlu auanalaualynnn nauanlaanalyanlaannn analyl.

nalylyayannTManayulnu.

18 Assuring Digital Experiences Corporate Overview anan nanalan

NelsonHall

naanlnallannaaana.nnan nnualynnnnannnuunn.

lananalylnlanuyaalyanan anuaannanaalnnnnuun an.nalunlnlananalaaly u.

Quality Engineering Services 2020 naaly

Annual Report 2020-21 19 Cigniti Technologies Ltd.

Global News Coverage

Our CEO's perspective on key technologies & enterprise transformation

Our CEO, Srikanth Chakkilam's insights on 5G, IoT and transformative data analytics were published globally through FY2021.

Building The Smart Fabric Of 5G Connectivity With Experience Assurance

Transforming Business Processes With Intelligent Analytics

Here’s what the CEO – Cigniti Technologies have to say about the IoT trends

Press coverage

Cigniti's recognition by leading analysts, new strategic partnerships, role in technical associations and leadership team members in FY2021 were covered by global publications.

20 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Annual Report 2020-21 21 Cigniti Technologies Ltd.

Thought Leadership

Webinars

We hosted and participated in virtual events that brought together recognized thought leaders to share valuable and current insights with global decision-makers.

22 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Inspirational global IT leaders shared insights in our events & podcasts

Ritesh Jain Brian Benn Melissa Tondi Edson Ferreira CTO, Former Head of Delivery CIO at Atlanta Housing Authority Quality Engineering Head of Engineering (Digital Platform) Digital Tech at HSBC Leadership Team at E*TRADE at Lloyds Banking Group

Dr. Anke Sax Gerold Rajesh Paul Holiand Martha Heller European Digital Leader of the SVP & Global Head of Quality Mgmt. Sr. Director of Test Engineering CEO, Heller Search Associates Year 2020 & former CIO at dwpbank at Brown Brothers Harriman at Medidata Solutions

Gary Brantley Mark Bland Avik Ganguly Paul Trotter Commissioner & CIO, Sr. Global Test Manager Director of Engineering, DevOps Tools Deputy Chief Technology The City of Atlanta at Premier Farnell & Quality at LSEG aan

Walt Carter Vibhu Taneja Aimee Bechtle Dr. David A. Bishop alIO, Head of Transformation, Quality Head of DevOps & Cloud, CEO, Heller Search Associates Homestar Financial Corporation Engineering S&P Global, Market Intelligence

Annual Report 2020-21 23 Cigniti echnologies td.

Forrester Consulting Thought Leadership Spotlight

Cigniti commissioned Forrester Consulting to conduct a custom study involving 100 IT decision makers in the US and UK to explore the priorities and challenges of organizations in their software testing strategies. nnannuyllallannuunanala Agile and DevOps journey.

ome of the ey findings revealed by the study

67% 18% 76% 40%

42% 24% 33%

“Which of the following 76% say that better Agile and DevOps have considered state of agile practices?” practices help pure-play testing capabilities for Recently implemented practices anaalnal consistent quality Piloting practices and aalaal

Mature and expanding practices in agile

nalanaanannanuy.nau Forrester Research’s Vice President and Principal Analyst, Diego Lo Giudice, as a speaker. Diego was joined ynannnanaay.nl naaalnlalannauly successful digital transformation journeys in the American Logistics and Retail industries. The case studies a uan an uan l anan achieve over 90% of cost savings and zero critical defects in production.

24 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Project Cignificance: A CSR Initiative

Cigniti has been supporting education initiatives in We have reached about 3000 children in 8 primary the villages surrounding Rajiv Gandhi International schools and 4 high schools. The education also Airport (RGIA) Hyderabad for the last couple of years provides scholarships where it selects underprivi- along with the GMR Varalakshmi Foundation. The leged children from the villages to provide free nan EAMCET coaching to bright students. quality of education through need-based interven- tions in government schools to support children Cigniti provided infrastructure support for the from marginalized families. government schools through the construction of new classrooms, washrooms, kitchen, RO sheds, Cigniti supports government educational institutions renovation of existing infrastructure and technologi- from pre-primary to higher secondary levels in 8 cal upgrades to computer labs and app-based villages. We help 4 Kid Smart Early Learning Centers assessment. This initiative reached about 3000 in government primary schools at Airport Colony, underprivileged children in 12 government schools. llaallyaallyanaaan around 1000 children. The Kid Smart center is a An ongoing program is the supply of Buddhi AI DIY digital literacy-based program for children from the Kits for government high school children. The kits 3 to 9 year age group. are sourced from CYRAN AI Solutions, an IIT-Delhi deep-tech start-up. 5 teachers and 10 students have To improve the quality of teaching and learning, been trained on AI concepts to develop AI-based teacher training is organized for the supported projects while studying from home. Government school teachers to make sure that the needs of slow learners are taken care of. It has also provided Teaching Learning Material (TLM).

Buddhi AI kit training program School renovation at Airport Colony

Inauguration of new classrooms Renovation school washroom

Annual Report 2020-21 25 Cigniti Technologies Ltd.

Board of Directors

Mr. C V Subramanyam is the Chairman & MD of the supervisory board of Cigniti Technologies Limited and focuses on the corporate governance and is regulatory aspects of running a publicly listed company. His primary focus is on creating shareholder value by ensuring that various parts of the organization add value to the various stakeholders such as clients, employees, partners, industry, and society. He is a successful entrepreneur who co-founded one of South India’s largest transport and logistics organizations. In 1998, he founded Chakkilam Infotech as an IT services company and in 2004, he successfully took the company public and listed on BSE. In 2008, he was instrumental in putting together a world class executive management team, as was required to C V Subramanyam successfully reposition the company as an Independent Software Testing Chairman & MD services company. Chakkilam Infotech merged with Cigniti Inc. of USA in 2012 and became Cigniti Technologies Ltd. He holds a Bachelor’s Degree in Commerce along with Law and Post Graduate Diploma in Business Management. In the Board Committees of Audit Committee, Nomination & Remuneration Committee, Risk Management Committee, CSR Committee and Business Responsibility Committee

As CEO and Co-Founder of Cigniti Technologies Inc., Srikanth Chakkilam is helping Cigniti grow strength-to-strength and become a global leader in independent quality engineering & software testing services. Srikanth is responsible for driving Cigniti’s global growth strategy, help set organizational goals and direction, and provide insights to build lasting relationships with clients, partners, & investors. Previously, as an Executive Director, Srikanth spearheaded Cigniti’s expansion into diverse geographies including U.K., EU, ANZ, SA, Middle East, and APAC regions. Under his leadership, the revenues from these regions grew exponentially over the years. Srikanth works closely with the Global Marketing team at Cigniti to orchestrate great customer Srikanth Chakkilam experiences for our clients. Srikanth is an alumnus of the University of Southern CEO & Director, California where he worked closely with Barry Boehm, one of the legends of Cigniti Technologies Inc. software engineering and quality. He also holds a Graduate Degree in Electronics and Communication Engineering. In the Board Committees of Nomination & Remuneration Committee, Stakeholders Relationship Committee, CSR Committee and Business Responsibility Committee

. . . aal a ual a unan an a a nnnalynlalun Rank on all India basis in both the Intermediate and Final Examinations of the Institute of Chartered Accountants of India. He has been a Partner with S. R. Batliboi & Associates LLP since 1978 and was the Managing Partner of the Firm at the time of his retirement in June, 2013. Mr. Agarwal has over 40 years post ualan n n au l l u aan any a Consultancy, etc. He has got a wide exposure of various industries, including Steel, Paper, Cement, Automobiles, Textile, Milk & Dairy Products, etc. both in India and abroad. R K Agarwal In the Board committees of Audit Committee, Stakeholders Relationship Independent Director Committee, Risk Management Committee and Business Responsibility Committee

26 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Mr. Phaneesh Murthy, global IT industry veteran, who spearheaded the growth story of companies like Infosys and iGate, joined the board of Cigniti Technologies Ltd. as Independent Director in 2017. Phaneesh is a business leader with 25 years of experience in structuring and managing large outsourcing deals for Fortune 500 companies. Phaneesh’s previous roles include CEO & President of iGate Corporation and Worldwide Head of Sales and Marketing, Head of Communications, and Product Solutions Group at Infosys Ltd. He also consults for various businesses. Phaneesh is widely recognized as an Industry pioneer in propelling organizations to an all-round, multifold growth, and helping them reach leadership positions. Phaneesh Murthy In the Board Committees of Audit Committee, Nomination & Remuneration Independent Director Committee, Risk Management Committee (Chairman) and Business Responsibility Committee

Mr. Srinath Batni is a global IT veteran. He is a CoFounder of Axilor Ventures Private Limited. At Infosys Limited, he served as Group CoHead of Worldwide Customer Delivery, Head of Delivery (GCARE), Head of Strategic Groups & CoCustomer Delivery and Whole-Time Director of Infosys Limited from May 2000 to July 2014. He serves as Director of Infosys Technologies China (Shanghai) and Infosys Technologies Australia Pty Limited, subsidiaries of Infosys Technologies Ltd. He has a B.E. in Mechanical Engineering from Mysore University and an M.E. in Mechanical Engineering from the Indian Institute of Science, Bangalore. In the Board Committees of Audit Committee, Nomination & Remuneration Srinath Batni Committee (Chairman), CSR Committee and Business Responsibility Independent Director Committee

Ms. Nooraine Fazal is the Managing trustee, CEO, and Co-Founder of Inventure Academy. Ms. Nooraine has a Master of Science degree in Management from Boston University. She worked with IBM and Reuters for a period of 10 years in a front-line and managerial capacity. Post a period of introspection about the future, she returned to India in 2003 (after twelve years across the UK, USA, Middle East, Australia, and the Greater China region) in order to be a ‘citizen with a say’ in the way the country is developing. In the Board Committees of Nomination & Remuneration Committee, Stakeholders Relationship Committee (Chairperson), CSR Committee (Chairperson) Nooraine Fazal Independent Director

Mr. K. Ch. Subba Rao is a post graduate in science and has got varied experience in Real Estates and other related activities. He has 3 decades of rich entrepreneurial experience in real estate and logistics. He is a successful entrepreneur who cofounded one of South India’s largest transport and logistics organization which continues to grow stronger since inception. He is on Board of Cigniti since 2003 and contributing his honorary services for the growth of the Company.

K. Ch. Subba Rao Non-Executive Director

Annual Report 2020-21 27 Cigniti Technologies Ltd.

Our People

anaaanlnla.ulynnnal as a function has stepped up to play a pivotal role in the way the organization lends itself to this change. At nnuanuunnanaunnaunu ulyayanllnnanunanlal.ann nnananannauanln.

2020 saw unprecedented changes to our work and un nu la an personal lives. It has also been a year of learning for anannaluannllnn alluanlann them with standards of professional conduct. It bilities and our resilience as an organization. Our articulates the values the organization wishes to n aly an a a any a n la an ly an n n new ways to stay connected. From video calls to n a. ay u ual ay u l n aly COBC is to help employees recognize and deal with an a an n an ethical issues in their work. Our current COBC has found joy in small moments while we learned more been revamped to ensure its relevance to the chang- au n an. uully ya ay ing business environment and bring in aspects of has brought us closer. Global elements to align with our core values.

Taking one step closer to the implementation of a a n n a nn annululaun their collective and individual goals to create a new anyl. synergy within the function. The three big dimensions nu aln n an un n n n Manager and above across all functions globally. We nnaalnlal believe this initiative will help us strengthen our of operations and working together with more collab- leadership capabilities and enable the pay for perfor- oration and agility around their common goals as anaanuul. n.aauu .aaualal l ln n au a n an lylyllnaln analanalanan This year we launched anananauylan. yn an platform echoing the essence of One Cigniti. a an ua a lanlun.nu naanaaannuuan beginning of a journey that accelerates our culture inclusive work environment and welcome diversity in transformation through digitization. What makes all its forms. We believe Diversity and Inclusion ynnalyanna aaannnanan ull ul a nan an annnnananlln. anan nan n an a a n n n ualy an a one-stop-shop for employee information and trans- safe work environment for women colleagues has actions through the employee life cycle at Cigniti. been our focus for the year.

28 Assuring Digital Experiences anan nanalan

lalnallaala all of us to celebrate the success we achieved togeth- uyanyannau the plans and direction we are taking to meet our organizational goals in the next few years. The event saw high participation across locations and was naaunaan employees that were addressed by the leaders unn.

a u n nnanal n ay a a ala lan n virtual platform. The theme of IWD 2021 being Cigniti strives to provide a vibrant work environment alln a n u a to its employees. There are multiple initiatives that across locations encouraging them to stand up for a we drive to create a sense of oneness. We strongly au aun n ay an n believe that such a culture builds collaboration and n. u u la n lyaly. n a u a aa u #ChoosetoChallenge and pledging for the cause of have designed an internal communication frame- n u an an an an work that includes varied employee meetings like inclusive environment was a week-long initiative. alalnallanal ayuan.nal a ya a nlun ay n unualanananlan. a anan auuynu competition from leading IT tier 1 companies in yaanaayaa ananauu y. ulnl aan transition to virtual working arrangements seamless for the entire organization while keeping a close focus on building and reinforcing employee bonding with the team and organization was well recognized by this award.

nanal our employees and their families. Our Group Medical nuanlynaanal care costs and makes related healthcare easy and al. un an llaa nuan an a u COVID and opened up the channel for employees to opt for an additional top-up.

Annual Report 2020-21 29 Cigniti Technologies Ltd.

30 Assuring Digital Experiences Corporate Overview anan nanalan

Learning at Cigniti

annnaulannalaalanan. nalannalallly.nallaunnuua nnallaaanaanllnalannnnalll.

Cigniti Testing Professional Program – Australia

aululyaaalannaaaaannnu. nynalanananannaa n un n. aan an n all a nl laananalyl.

Annual Report 2020-21 31 Cigniti Technologies Ltd.

Corporate Information

BOARD OF DIRECTORS: BANKERS: REGISTRAR & SHARE TRANSFER Mr. C V Subramanyam Ltd AGENTS: Chairman & Managing Director Secunderabad Branch M/s. Aarthi Consultants Pvt. Ltd. (DIN:00071378) 1-2-285, Domalguda, Hyderabad-29. Ltd Tel: (040) 27642217 / 27638111 Mr. Ram Krishna Agarwal Madhapur Branch, Hyderabad Fax: (040) 27632184 Independent Director (DIN: 00416964) HDFC Bank Ltd Email: [email protected] Mr. Phaneesh Murthy Lakidikapool, Branch, Hyderabad Independent Director (DIN:00388525) LISTED AT: Oriental Bank of Commerce BSE Limited Mr. Srinath Batni Secunderabad Branch. S.D Road, National Stock Exchange Limited Independent Director (DIN:00041394) Secunderabad Ms. Nooraine Fazal DEMAT ISIN NUMBER IN NSDL & Independent Director (DIN: 03110948) AUDIT COMMITTEE: CDSL: Mr. Ram Krishna Agarwal - Chairman INE675C01017 Mr. K. Ch. Subba Rao Mr. Phaneesh Murthy - Member Non-Executive Director (DIN: 01685123) Mr. Srinath Batni - Member WEBSITE: Mr. C V Subramanyam - Member www.cigniti.com Mr. C Srikanth Non-Executive Director (DIN: 06441390) NOMINATION & INVESTOR E-MAIL ID: REMUNERATION COMMITTEE: [email protected] CHIEF FINANCIAL OFFICER: Mr. Srinath Batni - Chairman Mr. Krishnan Venkatachary Mr. Phaneesh Murthy - Member Ms. Nooraine Fazal - Member COMPANY SECRETARY & Mr. C Srikanth - Member COMPLIANCE OFFICER: Mr. C V Subramanyam - Member Mrs. A. Naga Vasudha STAKEHOLDERS RELATIONSHIP REGISTERED OFFICE: COMMITTEE: Suit No.106 & 107, 6-3-456/C, Ms. Nooraine Fazal - Chairperson MGR Estates Mr. R. K. Agarwal - Member Dwarakapuri Colony, Panjagutta, Mr. C Srikanth - Member Hyderabad - 500082. Telangana State RISK MANAGEMENT Tel: No (040) 40382255, COMMITTEE: Fax: (040) 30702299 Mr. Phaneesh Murthy - Chairman Mr. R. K. Agarwal - Member GLOBAL DELIVERY CENTER: Mr. C V Subramanyam - Member 6th Floor, ORION Block, “The V” (Ascendas), Plot No# 17, Software CORPORATE SOCIAL Units Layout, Madhapur, RESPONSIBILITY COMMITTEE: Hyderabad – 500 081. Ms. Nooraine Fazal - Chairman Tel: (040) 30702255, Mr. Srinath Batni - Member Fax: (040) 30702299 Mr. C Srikanth - Member Website: www.cigniti.com Mr. C V Subramanyam - Member Email: [email protected] BUSINESS CORPORATE IDENTITY NUMBER: RESPONSBILITY COMMITTEE: L72200TG1998PLC030081 Mr. C V Subramanyam - Chairman Mr. Phaneesh Murthy - Member STATUTORY AUDITORS: Mr. R. K. Agarwal - Member S. R. Batliboi & Associates LLP Mr. Srinath Batni - Member Mr. C Srikanth - Member

32 Assuring Digital Experiences

Cigniti Technologies Ltd.

NOTICE

Notice is hereby given that the 23rd Annual General a n n Meeting of the Shareholders of M/s. Cigniti 62 of Companies Act 2013 read with the Rule 12 of Technologies Limited will be held on Friday, 4th day of The Companies (Share Capital and Debenture) Rules, June, 2021 at 9.00 A.M. through Video Conferencing annananan (“VC”) / Other Audio Visual Means (“OAVM”) to transact and any other rules, regulations and guidelines of the following business: any / various statutory / regulatory authority(ies) that are or may become applicable and subject to any ORDINARY BUSINESS: approvals, permissions and sanctions of any / various auyaayuanuu To receive, consider and adopt the Audited Balance nnananaay nlunnlananalan imposed while granting such approvals, permissions aaaan and sanctions and based on the recommendations and Cash Flow Statement for the year ended on that of the Nomination and Remuneration Committee date together with the Notes attached thereto, along (NRC), and the Board of Directors of the Company in with the Reports of Auditors and Directors thereon. their respective meetings held on November 1, 2020, January 28, 2021 and April 29, 2021 the Company be and hereby accords its approval by a special la a nal n . . uy resolution to grant 3,00,000 stock options (including share, for the year ended March 31, 2021. n alay an un nanal ya un n ly option scheme 2014 and Cigniti Employee Stock nn.un To appoint a director in place of Mr. K. Ch. Subba Rao issued share capital of the Company to Mr. Ganesh y an an n aay nu n lllann. Technologies Inc; USA, a wholly owned subsidiary Company.” Based on the terms of appointment, nnunnnnn a...uaanya are subject to retirement by rotation. Mr. K. Ch. aan anan any Subba Rao, who was appointed on 30th July 2018 be and is hereby authorised to sign Stock option an lal a nun Agreement/ issue grant letter/s and do all such acts, nllann.an deeds and things for and on behalf of the Company performance evaluation and the recommendation of as may be necessary for granting stock options to the the Nomination and Remuneration Committee, the aforesaid employee of the Company. anann. aunan u a lln lun a an nanuau ordinary resolution : anllnlunanay RESOLVED THAT, pursuant to the provisions of Resolution: n an alal n “RESOLVED that pursuant to the provisions of section the Companies Act, 2013, Mr. K. Ch. Subba Rao 197 and other applicable provisions, if any, of the y an an Companies Act, 2013 (Act), as amended from time to yanaalaly a u n n n n annu rotation. n any alula n accordance with the provisions of section 198 of the Act, be paid to and distributed amongst the Directors of the Company or some or any of them (other than anananln nanuau such amounts or proportions and in such manner anllnlunaaal and in all respects as may be directed by the Board Resolution: of Directors and such payments shall be made in

36 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

anyaya Central Depository Services (India) Limited (CDSL) for a period of three years, commencing April 1 2020.” for facilitating voting through electronic means, aaunany.aly “RESOLVED further that Mr. C.V. Subramanyam, anyaunn aan anan an y allanyna authorized to do all such deeds necessary and AGM will be provided by CDSL. nnalnlunlnu with Registrar of Companies, Hyderabad.” 4. The Members can join the AGM in the VC/OAVM nuanaul For and on behalf of the Board time of the commencement of the Meeting Cigniti Technologies Limited by following the procedure mentioned in the Notice. The facility of participation at the AGM C.V. Subramanyam through VC/OAVM will be made available to at layaa aananan la n Date: 29.04.2021 DIN: 00071378 basis. This will not include large Shareholders allnaln NOTES: Promoters, Institutional Investors, Directors, Key Managerial Personnel, the Chairpersons of the . n nnun an Audit Committee, Nomination and Remuneration nyaaa Committee and Stakeholders Relationship its circular dated 13th January, 2021 read with Committee, Auditors etc. who are allowed to ula a ay l an attend the AGM without restriction on account of April 13, 2020 (collectively referred to as “MCA a. Circulars”) permitted the holding of the Annual General Meeting (“AGM”) through VC / OAVM, . anan ann without the physical presence of the Members AGM through VC/OAVM will be counted for at a common venue. In compliance with the u aann uu un provisions of the Companies Act, 2013 (“Act”), SEBI Section 103 of the Companies Act, 2013. nlananluun . nlnnyaa ulannulanan Circular No. 17/2020 dated April 13, 2020, the MCA Circulars, the AGM of the Company is being Notice calling the AGM has been uploaded on the held through VC / OAVM. website of the Company at www.cigniti.com. The 2. Pursuant to the provisions of the Act, a Member Notice can also be accessed from the websites of entitled to attend and vote at the AGM is entitled an..ananal anayanann annaa.na. alanynna com and www.nseindia.com respectively. The Company. Since this AGM is being held pursuant AGM Notice is also disseminated on the website to the MCA Circulars through VC / OAVM, physical anynn attendance of Members has been dispensed with. aly an n y un .. nlyalyann www.evotingindia.com. by the Members will not be available for the AGM . lanayanuuann an n y an nan l of the Companies Act, 2013 relating to the Special anann. un n ann an 3. Pursuant to the provisions of Section 108 of the forms part of this Notice. Companies Act, 2013 read with Rule 20 of the 8. The Register of Directors’ and Key Managerial Companies (Management and Administration) Personnel and their shareholding maintained Rules, 2014 (as amended) and Regulation under Section 170 of the Companies Act, 2013, n lan lu the Register of Contracts or arrangements in un ulan a an which the directors are interested under Section and MCA Circulars dated April 08, 2020, April 13, 189 of the Companies Act, 2013, will be available ay an th January 2021, the electronically for inspection during the AGM. any n aly n to its Members in respect of the business to be . a a u n transacted at the AGM. For this purpose, the anyaannauly Company has entered into an agreement with yalunaun

Annual Report 2020-21 37 Cigniti Technologies Ltd.

their representative to attend and vote at the Number (PAN) by every participant in securities Annual General Meeting. market. Members holding shares in demat form a u u al 10. The Register of Members and Share Transfer to the Depository Participants with whom they Books of the Company will remain closed from have demat accounts. Members holding shares in ....aynlu. physical form can submit their PAN details to the 11. Members may note that the Board of Directors, Company/ Registrar and Share Transfer Agents in its meeting held on April 29, 2021 has (M/s. Aarthi Consultants Pvt. Ltd.) nanaln.a 14. In consonance with the company’s sustainability al ya . a initiatives and Regulation 36 of the SEBI (LODR) unalnllay. ulan any an all nalnnayn documents with shareholders in the electronic nunllann mode, wherever the same has been agreed to day (i.e. June 11, 2021), from the date of AGM, by the shareholders. Further The Ministry of electronically through various online transfer a a ula n. modes to those members who have updated their and 18/2011 dated April 21 and April 29, 2011 bank account details. For members who have respectively), has undertaken a ‘Green Initiative in not updated their bank account details, dividend Corporate Governance’ and allowed companies to aananaulln share documents with its shareholders through out to their registered addresses once the postal anln.alau facility is available. To avoid delay in receiving the to support this green initiative by registering/ nauua uan al a n KYC with their depositories (where shares are held electronic communications. Members holding in dematerialized mode) and with the Company’s ananaunnl Registrar and Transfer Agent (RTA) (where shares l a u aly nlan are held in physical mode) to receive the dividend of such folios and send the relevant share ly n an aun n ayu a date. Share Transfer Agents of the Company for their 12. In accordance with the provisions of the Income doing the needful. aaanyana . an . n nan GN/2018/24 dated June 8, 2018 and further from 1st April 2020, dividend declared and ann an . ayanyaalnan NRO/GN/2018/49 dated November 30, 2018, an any u w.e.f. April 1, 2019 the transfer of securities of uaauna listed companies shall not be processed unless the members at the applicable rates. A separate the securities are held in the dematerialized email will be sent at the registered email ID of the form (Demat) with a depository. Hence, the members describing about the detailed process any a u to submit the documents/ declarations along dematerialize their shareholding to avail the a n un a n aalan. nly u aunnayu.un for transmission and transposition of securities in will be provided for submitting the documents/ physical form, will be accepted by the RTA. declarations by the members who are desiring to lanalaan.nanll .aunua alulanany least 10 days before the date of meeting so that www.cigniti.com. Shareholders holding shares information can be made available at the meeting. in physical form may write to the company/ 17. In respect of shares held in physical mode, all any an any an n alaunaan address and bank mandates; shareholders any, in their registered address immediately to the holding shares in electronic form may inform the registrar and share transfer agent of the company same to their depository participants immediately, and correspond with them directly regarding where applicable. share transmission /transposition, Demat / Remat, .uanananaa change of address, issue of duplicate shares mandated submission of Permanent Account aannnanaly.

38 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

18. In terms of Section 72 of the Companies Act, 2013, a n ay ay .. u a member of the company may nominate a person date, may cast their vote electronically. The on whom the shares held by him/her shall vest nulallaly in the event of his/her death. Members desirous voting thereafter. Those Members, who will of availing this facility may submit nomination be present in the AGM through VC / OAVM n any facility and have not cast their vote on the in case shares are held in physical form, and to lununana their respective , if held in otherwise not barred from doing so, shall be electronic form. llunyun the AGM. 19. In compliance with the aforesaid MCA Circulars anulaaanuay III. The Members who have cast their vote by alnnnual n ay al 21 is being sent only through electronic mode attend/ participate in the AGM through VC / to those Members whose email addresses are OAVM but shall not be entitled to cast their registered with the Company/Depositories. vote again. 20. Since the AGM will be held through VC / OAVM, IV. The voting rights of Members shall be in uanannn. n a n au uyaaalanyan .nunnannna ua. as follows: V. The details of the process and manner for nalannl REMOTE E-VOTING ARE AS UNDER: (i) The shareholders should log on to the I. In compliance with provisions of Section nwww.evotingindia.com. 108 of the Companies Act, 2013, Rule 20 of the Companies (Management and (ii) Click on Shareholders tab Administration) Rules, 2014 as amended (iii) Now Enter your User ID by the Companies (Management and nannnulan a. nay Regulation 44 of SEBI (Listing Obligations and b. For NSDL: 8 Character DP ID followed luunulan by 8 Digits Client ID, the Members are provided with the facility to cast their vote electronically, through c. Members holding shares in Physical n y nal Form should enter Folio Number Depository Services (India) Limited (CDSL) registered with the Company. on all the resolutions set forth in this Notice. n a an a nunnann displayed and Click on Login. below. (v) If you are holding shares in demat form . n n n and had logged on to www.evotingindia. Tuesday, June 1, 2021 (9:00 a.m. IST) and ends com and voted on an earlier voting of any n uay un .. . anynyuna During this period, Members holding shares to be used. either in physical form or in dematerialized

Annual Report 2020-21 39 Cigniti Technologies Ltd.

yuaaull lnlanany given below: Name> on which you choose to vote. nnayull DESCRIPTION” and against the same the option “YES/NO” for voting. Select the option n yu alanu YES or NO as desired. The option YES implies u y n a an (Applicable for both demat shareholders that you assent to the Resolution and option as well as physical shareholders) NO implies that you dissent to the Resolution. lnyu • Members who have not updated their PAN with the Company/Depository wish to view the entire Resolution details. aan a u u ln lun yu a lnaan decided to vote on, click on “SUBMIT”. A unnun PAN nan ll lay. yu l. nyulnl • naunnul to change your vote, click on “CANCEL” and than 8 digits enter the applicable accordingly modify your vote. number of 0’s before the number n yu yu n a aa resolution, you will not be allowed to modify name in CAPITAL letters. Eg. If your your vote. naauaun number 1 then enter RA00000001 in uanalaanay l. clicking on “Click here to print” option on the • Enter the Dividend Bank Details or Voting page. Date of Birth (in dd/mm/yyyy format) as aaaunlan recorded in your demat account or in changed password then Enter the User ID and Dividend Bank the company records in order to login. aananln Details OR Date • If both the details are not recorded analay of Birth (DOB) with the depository or company the system. please enter the member id / folio alan al a un number in the Dividend Bank details l a n aalal lannnnun. anal.naan be downloaded from Google Play Store. Apple (vii) After entering these details appropriately, and Windows phone users can download the click on “SUBMIT” tab. app from the App Store and the Windows (viii) Members holding shares in physical form Phone Store respectively. Please follow the will then directly reach the Company instructions as prompted by the mobile app selection screen. However, members while voting on your mobile. holding shares in demat form will now reach ‘Password Creation’ menu wherein E-VOTING DURING THE AGM ARE AS UNDER: - y a u analy n their login password in the new password unnay l.nlynaa AGM is same as the instructions mentioned also used by the demat holders for voting an. for resolutions of any other company on (ii) Only those shareholders, who are present which they are eligible to vote, provided in the AGM through VC/OAVM facility and a any n u have not casted their vote on the Resolutions CDSL platform. It is strongly recommended u n an a not to share your password with any other not barred from doing so, shall be eligible to person and take utmost care to keep your unyaalalun annal. the AGM. ln a n yal (iii) If any Votes are cast by the shareholders form, the details can be used only for u n aalal un n n lun nan n AGM and if the same shareholders have this Notice.

40 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

not participated in the meeting through VC/ a al la OAVM facility , then the votes cast by such a aun al shareholders shall be considered invalid as nay aly n un n Name, client master or copy of Consolidated available only to the shareholders attending Account statement, PAN (self attested the meeting. scanned copy of PAN card), AADHAR (self attested scanned copy of Aadhar Card) to Company/RTA email id. any all na nnual al .. an CDSL and provide the login credentials to the Individuals, HUF, NRI etc.) and Custodian are annal. u l n .nna. and register themselves as Corporates. (ii) A scanned copy of the Registration Form bearing the stamp and sign of the entity ARE AS UNDER: should be emailed to helpdesk.evoting@ (i) Shareholder will be provided with a facility to cdslindia.com. attend the AGM through VC/OAVM through (iii) After receiving the login details a Compliance ny.alay User should be created using the admin login access the same at https://www.evotingindia. and password. The Compliance User would com under shareholders/members login by be able to link the account(s) for which they unnnal.ln wish to vote on. for VC/OAVM will be available in shareholder/ (iv) The list of accounts linked in the login should members login where the EVSN of Company be mailed to [email protected] will be displayed. and on approval of the accounts they would (ii) Shareholders are encouraged to join the be able to cast their vote. Meeting through Laptops / IPads for better (v) A scanned copy of the Board Resolution and n. Power of Attorney (POA) which they have uallluall issued in favour of the Custodian, if any, should Camera and use Internet with a good speed be uploaded in PDF format in the system for to avoid any disturbance during the meeting. the scrutinizer to verify the same. (iv) Please note that Participants Connecting (vi) Alternatively Non Individual shareholders from Mobile Devices or Tablets or through a u n lan a Laptop connecting via Mobile Hotspot Resolution/ Authority letter etc. together ay n u l u with attested specimen signature of the duly Fluctuation in their respective network. It is authorized signatory who are authorized to n u al vote, to the Scrutinizer at the email address Fi or LAN Connection to mitigate any kind of [email protected] and to the Company at aforesaid glitches. the email address viz; company.secretary@ cigniti.com, if they have voted from individual alull anulaann aununnay system for the scrutinizer to verify the same. register themselves as a speaker by sending unaanalaay to meeting mentioning their name, demat account number/folio number, email id, mobile number at company email id viz; company. [email protected]. The shareholders who yal al la do not wish to speak during the AGM but have necessary details like Folio No., Name of uaynunaan shareholder, scanned copy of the share days prior to meeting mentioning their name, ananala demat account number/folio number, email scanned copy of PAN card), AADHAR (self id, mobile number at (company email id). attested scanned copy of Aadhar Card) by u ll l y email to Company/RTA email id. company suitably by email.

Annual Report 2020-21 41 Cigniti Technologies Ltd.

.nayuaanyuuan unl a u n n yu ay unly and make, not later than 48 hours of conclusion unannanualaalal of the AGM, a consolidated Scrutinizer’s Report of at www.evotingindia.com, under help section or the total votes cast in favour or against, if any, to write an email to [email protected] the Chairman or a person authorised by him in all.llannn writing, who shall countersign the same. the facility for voting by electronic means may be 24. The Results declared along with the Scrutinizer’s addressed to Mr. Rakesh Dalvi, Manager, (CDSL,) Report shall be placed on the Company’s website Central Depository Services (India) Limited, A www.cigniti.com and on the website of CDSL nlaanuuaalalll within two(2) days of passing of the resolutions at Compounds, N M Joshi Marg, Lower Parel (East), the AGM of the Company and communicated to uananall. analannaan nlna.all. BSE Limited. 23. Mr. S. Chidambaram, Practicing Company For and on behalf of the Board Secretary, bearing C.P. Number 2286 has been Cigniti Technologies Limited appointed as the Scrutinizer to scrutinize the n.unallaly C.V. Subramanyam a nlun n a layaa aananan count the votes cast during the AGM, thereafter Date: 29.04.2021 DIN: 00071378

42 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

EXPLANATORY STATEMENT Item No. 4: .anaayaananunnlnallyn subsidiary Company. Considering the scale of business of the Company and the responsibilities, contribution, anannnanaaynunnl Inc; USA a wholly owned subsidiary Company, the Board of Directors based on the recommendation of the nananunananynnlnth November 2020, 28th January 2021 and April 29, 2021 has recommended for approval of the shareholders, the grant of nnuaaalanyalannn the proposed resolution as set out in Item No. 4 of this Notice. naalynulananalaln annnuaalanyuaalal the Company. Hence the resolution as set out in item no.4 of this Notice is recommended for your approval. Mr. Ganesh is a Mechanical Engineering Graduate from the College of Engineering, Guindy, Chennai, and holds analua.yanaanlylaan track record of building global digital transformation business across industry verticals. Prior to joining Cigniti, Mr. Ganesh spent 20 years at HCL, led strategic relationships with Fortune 100 enterprise clients in Financial annlyalanlnannuaannanala. allanannalnlynnunuyunal anlanna. None of the Directors or Key Managerial Personnel of the Company including their relatives are, in any way, nnnnanallynlunua.. Item No. 5: Section 197 of the Companies Act, 2013, provides for payment of remuneration to the directors who are neither anannl..nnuallnn any.aanyayunannu ..ananananlnnnaa nnnanyananalyaaunannlann Section 198 of the Act. nunnnannunnlal anuul.nnalnanlyuallnu nnnnanlnlanunaa anunnnanyulunayany which should commensurate with their increased role, responsibilities and duties. Accordingly, it is proposed that in terms of section 197 of the Act, the Directors (apart from the Managing anlaanunanalyannl unannnnnannunanyun accordance with the provisions of the Act. This remuneration will be distributed amongst all or some of the Directors in accordance with the directions given by the Board. nyanaalnnlanyla.ana aal.anaalan.naannanyaynnnnanally in the said resolution. aanlynlunua.yuaal. For and on behalf of the Board Cigniti Technologies Limited

Place: Hyderabad C.V. Subramanyam a.. aananan DIN: 00071378

Annual Report 2020-21 43 Cigniti Technologies Ltd.

BOARD’S REPORT

Dear Members, The Board of Directors hereby submits the report of the business and operations of your Company along with aunanalannanalyana. The performance during the period ended 31st March 2021 has been as under: (Rs. In Lakhs)

2020-2021 2019-2020 Revenue from Operations . 31,106.90 87,197.21 30,033.44 Other Income . 1,268.42 . 1,941.04 lannananan . . . . Less: Depreciation/ Amortisation/ Impairment 1,226.92 1,007.92 1,147.81 . lnananan . 6,344.39 13,883.93 6,907.24 Less: Finance Costs . . 799.64 418.36 lan . . 13,084.29 6,488.91 anun . . 924.30 . lya . . . . Total Comprehensive Income/(loss )(2) (40.43) (40.43) (161.26) (161.26) al 10,494.07 . 11,998.73 . alanlalya (4,268.90) . (16,267.63) (7,730.79) Less: Transfer to Debenture Redemption Reserve Less: Transfer to Reserves nanuya Less: Dividend paid on Preference Shares nuna Balance carried forward . 2,826.89 (4,268.90) .

Software has become an integral part of our lives. Your Company’s vision is to help companies improve the ualyanll.analnann testing. By focusing on a niche area like software testing, your Company hopes to make a mark in the IT industry. uanyaaulananunanannnuln unanalanlanaallunulaan do it faster. alnuanynanalyaunnnlaaa.. laaaan..launanalya.anyan. .lananalyaaaann..lau year. nanalnaalnuanynanalyaa..la aaan..launanalya.nnanalya ..aaaann..lauya. During the period under review and the date of Board’s Report there was no change in the nature of Business.

44 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

u n un un. ann u n n nan nl The unprecedented pandemic has pushed is helping us continuously win new clients across organizations to adopt and adapt newer processes industry, domains, and geographies, creating a very and technologies to survive and grow. Amidst this strong pipeline for the coming years, and further crisis, digital transformation, thus, is no longer a strengthening our leadership in assuring digital choice, but rather an imperative for businesses to n. achieve continuity. lannalaana an a u n n al n heights, automation, AI, and ML are set to dominate There are no material changes and commitments al lana n ya. u annanalnany l luan an u ualy nnn aunnnanalya and software testing approach provides a strongly and the date of this report. naaluaulnln accelerate their digital transformation initiatives. u uln n au Your Company has not transferred any amount ualy a ln ula to reserves during the year under review and un. proposes There was a slow growth in some of our primary annaunnan industries (such as Travel, Hospitality, and Airlines) and Loss/retained earnings. in the initial part of the last year. While continuing DIVIDEND: ununauualnal annyanananln unaynnaln unnnyn . . uy a . a areas and adjacencies. After a lot of discussions, we the year ended 31st March 2021. The dividend will an u al n u y be paid after approval of members at the ensuing venturing into newer and promising areas. Annual General Meeting (AGM) of the Company. The dividend, if approved by the members at the AGM Even amidst such a global crisis, Cigniti was able to scheduled on 4thunllulnau win 67 news logos primarily in high growth sectors like ..la. ann nanal nuan ala n al an ny Utilities. We have a very strong pipeline built in these annnanalan sectors for the coming years. There were multiple the year under review. ln al a ulna n ullln dollar accounts. Continuing to get 4/4 on the Client aan n u u unyayuanyaall demonstrated the strong trust they have on our uy a . a ly un capabilities. n . nunly au As we grow into a digital transformation company, we share capital of the Company stands increased to ananlannnulu . n uy as RPA, IOT, Cloud, Cybersecurity, Hyper automation a.a. an . an u n u centricity is at the core of this transformation. New age enterprises and legacy businesses can bank on During the year, the company had granted options u ny n n aa al unnann st practices that can help them in actualizing their .alnu March business goals. 2021 are set out in the to this report, a u un lau u an Our focus is on increasing our deal size by winning an a na ly n n n aun an nn n Scheme and Employee Stock Purchase Scheme) aun. a n n an Guidelines, 1999 and Regulation 14 of SEBI (Share ly nal aun a lan l alynulan.

Annual Report 2020-21 45 Cigniti Technologies Ltd.

n u aun na nla n an n uan an nunnanalyanaaanyanlaanyn for previous years. nanyualunnan unnlananluunulan.alunana uunnanaulannn and Remuneration of Managerial Personnel) Rules, 2014 are set out in the to this report In accordance with the provisions of the Companies Act, 2013 and Articles of Association of the Company, Mr. ..uaannnnnannnuyanannll lann. un ulan n lan an lu un ulan a an an lau .. aal ana a u y nuanyanaaannannual...uaa nannnl

Name Mr. K. Ch. Subba Rao DIN Date of Birth Age ya Mr. K. Ch. Subba Rao is a post graduate in science and has got varied nnalaanlaa.aa l nnalaanlun.auul nnuunnunalaanan logistics organization which continues to grow stronger since inception. ualan Master of Science nannunnaa unnalnan Appointed w.e.f. 21st ay a nu n nnn annnannann Director liable to retire by rotation as per the provisions of the Companies along with details of remuneration sought to be paid. Act, 2013 (as amended) Remuneration last drawn by such person Nil aannna 01/12/2003 Membership/ Chairmanship of Committees of the Board Nil of Directors of the Company nanla Other Directorships and Membership of other Boards nlayluna

any a laan all nnn any nn ayannnaununn ananunulanaulannulanaa as nnnaalnayalulan Company’s Code of Conduct. nulannulannnnanaya naaanyuanuanayanalyanaaula aalyauannnnunanuanynal nun.

46 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

During the year, Independent Directors of the Company had no pecuniary relationship or REMUNERATION: transactions with the Company, other than sitting In adherence to the provisions of Section 134(3)(e) n an un n an an incurred by them for the purpose of attending Board of Directors upon recommendation of the meetings of the Board of Directors and Committee(s). Nomination and Remuneration Committee approved a policy on Director’s appointment and remuneration, nlun a nn ualan positive attributes, independence of a Director and nnnnnu a. a ly a n have any pecuniary relationship or transactions with Corporate Governance Report which forms part of the Company which in the Judgment of the Board may this Report and is also uploaded on the Company’s annn. website at www.cigniti.com.

In line with the Guidelines and / Rules as prescribed Independent Directors are familiarized about the by SEBI and the Companies Act, evaluation of all Company’s operations and businesses. Interaction Board members is performed on an annual basis. The un a an y u evaluation of all the directors, Committees, Chairman Company is also facilitated. Detailed presentations of Board and Board as a whole was conducted based on important policies of the Company are also made on the criteria and framework adopted by the Board. to the directors. Direct meetings with the Chairman The evaluation parameters and the process have is further facilitated to familiarize the incumbent nlannanan. Director about the Company/its businesses and the group practices. A table containing the particulars in accordance with The details of familiarisation programme held in FY the provisions of section 197(12) of the act, read with aallnany ulanulannn at https://www.cigniti.com/investors/familiarisation and Remuneration of Managerial Personnel) Rules, programme 2014, is appended as to this report.

BOARD MEETINGS During the year, four (4) meetings of the Board of Directors of the Company were convened and held in accordance with the provisions of the Act and the details of which are given in the Corporate Governance (a) In the preparation of the annual accounts, the Report. applicable accounting standards have been followed and there are no material departures; (b) They have selected such accounting policies and There are various Board constituted Committees applied them consistently and made judgments as stipulated under the Act and Listing Regulations and estimates that are reasonable and prudent namely Audit Committee, Nomination and so as to give a true and fair view of the state of Remuneration Committee, Stakeholders Relationship aaanyannanal Committee, Risk Management Committee, Corporate yaananlany Social Responsibility (CSR) Committee and Business that period; Responsibility Committee. Brief details pertaining to composition, terms of reference, meetings held and a an an un ananunyaa aannanauaaunn been enumerated in Corporate Governance report. records in accordance with the provisions of this Act for safeguarding the assets of the company and for preventing and detecting fraud and other irregularities; During the year, all recommendations of Audit Committee were approved by the Board of (d) They have prepared the annual accounts on a Directors. going concern basis; and

Annual Report 2020-21 47 Cigniti Technologies Ltd.

yalannnalnanalnl As per the provisions of Section 129 of the Companies be followed by the company and that such internal Act, 2013 read with Companies (Accounts) Rules, nanal nl a aua an an 2014, a separate statement containing the salient ly. aunanalanuay companies is prepared in and is attached (f) They have devised proper systems to ensure as and forms part of this report. compliance with the provisions of all applicable laanauyauaan In accordance with the provisions of the Companies anly. alan an and Loss and other documents of the subsidiary companies are being made available on the website of the Company. The Internal Financial Controls with reference to nanal an a n an ln y any a aua. any The Company has not accepted any public deposits maintains appropriate system of internal control, during the Financial Year ended March 31, 2021 including monitoring procedures, to ensure that and as such, no amount of principal or interest on all assets are safeguarded against loss from public deposits was outstanding as on the date of the unauthorized use or disposition. Company policies, balance sheet. uln an u aua Since the Company has not accepted any deposits checks and balances, and are meant to ensure that all during the Financial Year ended March 31, 2021, transactions are authorized, recorded and reported a n nan nnlan correctly. un. During the period under review, no material or serious an a n n nny INVESTMENTS: nauayunl. Details of loans, guarantees or investments made under section 186 of the companies Act, 2013 are nnnnanalan. In compliance with the provisions of the Companies Act, 2013 and the Indian Accounting Standards n an n n nla nanal All related party transactions that were entered into statements, your Directors have provided the unnanalyanalna nla nanal an nanal and were in the ordinary course of business. During year ended March 31, 2021 which forms part of the nanalyanaally Annual Report. nan la ay anan a y Company with Promoters, Directors, Key Managerial Personnel or other designated persons which may a a nal n n VENTURES: Company at large. In line with the provisions of Section 177 of the Act Your Company has four wholly owned foreign read with the Companies (Meetings of the Board subsidiary companies (WOS), one Indian wholly and its Powers) Rules, 2014, omnibus approval for owned subsidiary company (WOS) and two foreign the estimated value of transactions with the related Branches. a nanal ya an Audit Committee. The transactions with the related parties are routine and repetitive in nature. The summary statement of transactions entered into with the related parties pursuant to the omnibus approval so granted are reviewed and approved by the Audit Committee and the Board of Directors n a ualy a. uay an a supported by an independent audit report certifying that the transactions are at an arm’s length basis and in the ordinary course of business

48 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

uuan n The Committee is responsible for reviewing the risk the Companies Act, 2013 read with Rule 8(2) of ananlanannunn. an un ul ann anyunanunn herewith as to this report. are systematically addressed through mitigating actions on a continual basis. The Company has constituted a CSR Committee in The Board of Directors have formulated a Whistle aan n . al Blower Policy which is in compliance with the of the CSR Policy of the Company, its development provisions of Section 177(10) of the Companies Act, and initiatives taken by the Company on CSR during 2013 and Regulation 22 of the Listing Regulations. The the year in terms of the Companies (Corporate Company promotes ethical behaviour and has put in Social Responsibility Policy) Rules, 2014 have been place a mechanism for reporting illegal or unethical appended as to this Report. behaviour. The Company has a Vigil Mechanism and ll ly un ly With the mission to discover once again the social are free to report violations of applicable laws and responsibility of developing economic, social and regulations and the Code of Conduct. Employees may environmental capital towards sustainability, Cigniti report their genuine concerns to the Chairman of the crafted CSR projects in achieving the mission. Your Audit Committee. During the year under review, no Company believes and strives hard in sustainable employee was denied access to the Audit Committee. development of society in which the enterprise draws economic and natural resources by enriching lyauaauaaan aaynnunnan the victimisation of the employees who use the vigil change in the economy. mechanism. The details of establishment of such mechanism has been disclosed on the website www. The said policy is available on the website of the cigniti.com. Company at: https://www.cigniti.com. annananaala AND OUTGO: by the regulators /courts that would impact the going concern status of the Company and its future operations. Your Company’s operations are not energy nn. ua au a n an STATUTORY AUDIT AND AUDITORS REPORT to conserve energy wherever possible by using The members of the Company at their Annual General ny n u an ua Meeting held on 30th June, 2017 have appointed M/s. nynun. alaaauyau anylunlnlun Your Company has not undertaken any research 24th Annual General meeting of the Company. The and development activity for any manufacturing unnan aynaanynlyan any ualan an a a. any nal u n u nl nanal absorbed or adapted. statements in this Annual Report. The Company has au un nn analnannlaaunanal nanann..la results of the Company for the Financial Year ended March 31, 2021 from the statutory auditors of the nanu..la Company. unnanalaua The Board of Directors have constituted a Risk not reported any matter under section 143(12) of the Management Committee to identify elements of annalu n n aa an an l to be disclosed under section 134(3) (ca) of the policy for actions associated to mitigate the risks. Companies Act, 2013.

Annual Report 2020-21 49 Cigniti Technologies Ltd.

alnlnalllun the Registrar of Companies. Pursuant to provisions of Section 138 read with Rule 13 of the Companies (Accounts) Rules, 2014 and . any n ln nnual Section 179 read with Rule 8(4) of the Companies nanal a n (Meetings of Board and its Powers) Rules, 2014 an. the Company has appointed M/s. BDO India LLP, Chartered Accountants, Hyderabad as Internal unanala. Pursuant to the provisions of Section 118 of the Companies Act, 2013, the Company has complied with Deviations are reviewed periodically and due the applicable provisions of the Secretarial Standards lan nu. uay nan u issued by the Institute of Company Secretaries of Observations along with recommendations and its naannynyaa. implementations are reviewed by the Audit Committee and concerns, if any, are reported to Board. There naaualannaun Pursuant to section 92(3) of the Companies Act, 2013 of the Company from the Internal Auditor. and Rule 12(1) of the Companies (Management and nan ul an a annual return in MGT 9 is included as and forms annananun part of this Report. The Annual Return is disclosed on audit as prescribed under the provisions of Section website of the Company at https://www.cigniti.com/ 148(1) of the Act, are not applicable for the business investors/Annaul Return activities carried out by the Company. Pursuant to Regulation 34 (2) of SEBI (Listing In terms of section 204 of the Companies Act, 2013 lan an lu un read with the Companies (Appointment and ulanunnly Remuneration of Managerial Personnel) Rules, 2014, n au na an y based upon the recommendations of the Audit Company on social, environmental and governance Committee, the Board of Directors have appointed perspective, is attached at which forms Mr. S. Chidambaram , Practicing Company Secretary part of this report. (CP No. 2286 ) as the Secretarial Auditor of the Company, for conducting the Secretarial Audit for nanalyana. REPORT: The Secretarial Audit was carried out and the Report Management discussion and analysis report for the nyaaluann year under review as stipulated under Regulation 34 (e) as and forms integral part of this read with schedule V, Part B of SEBI (Listing Obligations Report. anluunulan an n na ann a to this report. 1. In the earlier years, the Company had made foreign The properties and assets of your Company are investments in Cigniti Technologies Inc., USA aualynu.uan and Cigniti Technologies (Canada) Inc., Canada aualyunly. without obtaining ODI/UIN from Reserve (RBI). The Company is in the process of obtaining the UIN from uanyaanauanu regarding the said Investments. Once the same compliance with the provisions of Corporate an any all l nnual Governance as prescribed under the Listing Performance Reports. Regulations. A separate section on Corporate 2. The Company has issued the newspaper Governance, forming a part of this Report and the publication intimating the conducting the AGM u a an any through Video Conference (VC)/Other Audio Visual aynnlannn Means (OAVM) and the said notice contains all the of Corporate Governance is attached to the report on important information. Further the Company is ananannu.

50 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

INSIDER TRADING Your Directors state that no disclosure or reporting The Board of Directors have adopted the Insider unllna an ly n aan un were no such transactions during the year under of the SEBI (Prohibition of Insider Trading) Regulation, review: a an . n uuyanala Trading Policy of the Company lays down guidelines dividend, voting or otherwise. and procedures to be followed, and disclosures to be made while dealing with shares of the Company, as well . uanlunauya anunlan.lyan employees of the Company under any scheme formulated to regulate, monitor and ensure reporting aann. of deals by employees and to maintain the highest . anan n l ethical standards of dealing in Company securities. time Directors of the Company receive any The Insider Trading Policy of the Company covering remuneration or commission from any of its code of practices and procedures for fair disclosure subsidiaries. of unpublished price sensitive information and code of conduct for the prevention of insider trading, is available on our website (https://www.cigniti.com/ The Board thanks all the customers, vendors, nnanly.) investors and bankers for their continued support during the year. It places on record its appreciation for the contribution made by employees of the u un ulan a company at all levels. The Board also wishes to record Schedule II of the SEBI (Listing Obligations and its appreciation for business constituents like SEBI, lu un ulan BSE, NSE, NSDL, CDSL etc. for their continued support an aa annual in the growth of the Company. The Board thanks the report as governments of various countries where the company has operations. It also thanks the Government of India, particularly the Ministry of Communication and Information Technology, the Ministry of Commerce, the Ministry of Finance, the Ministry of Corporate anyanlaaualaanly a u an an nlnunualaan naananna of Women at workplace (Prevention, Prohibition and the State Governments, and other government Redressal) Act, 2013. Internal Complaint Committee agencies for their support, and look forward to their (ICC) has been set up to redress complaints received continued support in the future. an ual aan. ll ly a covered under this policy. For and on behalf of the Board llnuayualaan Cigniti Technologies Limited complaints received and disposed during the calendar year. C.V. Subramanyam layaa aananan • Number of complaints received: Nil Date: 29.04.2021 DIN: 00071378 • Number of complaints disposed of: Nil

Annual Report 2020-21 51 Cigniti Technologies Ltd.

Annexure -I AOC-1 (Amount in INR)

USA . 100.76 . . 1 100,000 (99,264,333) (160,232,347) 40,190,626 6,020,084 1,381,416,039 101,971,363 60,000 166,976,880 2,176.00 31,217,699 36,094,444 (21,993) 296,491,918 (267,771) - - 488,373,098 (37,816,787) 31,217,699 (21,993)

unnlunanannu.unnlun Income

52 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Annexure-II AOC-2 This Form pertains to the disclosure of particulars of contracts / arrangements entered into by the Company laanunnannlunan arm’s length transactions under third proviso thereto. There are no contracts or arrangements or transactions not at arm’s length basis. The details of material contracts or arrangement or transactions at arm’s length basis for the year ended March 31, 2021 are as follows : (i) Contracts with Wholly owned Subsidiary Companies

Cigniti Technologies Inc; USA Wholly Owned Subsidiary Running contract All type of support services by . Cigniti Technologies (UK) the holding Company are at Wholly Owned Subsidiary Running contract 1,977.23 Limited cost mark up: Cigniti Technologies • Testing Services Wholly Owned Subsidiary Running contract 319.33 (Australia) Pty Limited • Human resources services • nanalunn support services • allan • Other: Cigniti Technologies (Canada) Wholly Owned Subsidiary Running contract 1,073.18 Inc Provision of any other services as may be agreed in writing between the Parties from time to time (ii) The wholly owned subsidiary company M/s. Cigniti Technologies Inc, USA has appointed M/s. Primentor n a nuln nn ay n . an uy n founder promoters. Mr. Phaneesh Murthy is independent Director on the Board of Cigniti Technologies Ltd; India ..anllynuayany.nnln and is also director on the Board of Cigniti Technologies Ltd; India

Annual Report 2020-21 53 Cigniti Technologies Ltd.

Annexure-III

Sl. No luun Disclosure Details Ratio of Remuneration of each Director to u Ratio to median remuneration i. the median remuneration of the employees anynanalya Mr. C.V. Subramanyam ..anunan u na n unan n Company Secretary and Manager nanalya Percentage increase in the remuneration a nanal Mr. C.V.Subramanyam ii. Company Secretary or Manager, if any, in Mr. C. Srikanth* nanalya Mr. Krishnan Venkatachary Mrs. Naga Vasudha

* uannalaynalynanalya.

* Mr. C.Srikanth is drawing remuneration from Wholly Owned Subsidiary Company i.e. Cigniti Technologies Inc; USA. Hence comparision can not be made. 2020-21 – . lal a a n n n ala ly nanal ya u an. Not applicable as there is no variable component of remuneration availed by the Directors. However, commission is payable to Managing Director and Independent Directors of the Company depending on the nnanalyannalllanaul Companies Act, 2013. The Company is in compliance with its remuneration policy.

54 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

S.No NA since founder of 1. CV Subramanyam aan . 1998 Cigniti Senior Vice Age:47 2. Nanda Padmaraju 182.60 App Labs, AVP President, Sales Chief Financial 3. Krishnan Venkatachary 103.94 Yashoda Hospitals,CFO u Age:47 Accenture, 4. Jaya Raghuram K 89.46 Delivery Senior Manager Age:38 5. Charles Antoine Roche Senior Manager 84.46 nana Senior Vice 6. R. Jagdish Kumar 68.19 JDA, Vice President President, ICT Ramana Vemuri 66.09 App Labs, AVP Operations VP, Human Age:40 8. Veera Reddy Patlolla . VP, Genpact Resources Cheminnova 9. Sundar Rao B VP, Finance 63.21 Pharmaceuticals Finance Manager NA associated with VP, Corporate 10. M. Urmila 61.48 Cigniti since its Services Inception Not Applicable as no employee was posted in a Country outside India for working on behalf of the Company.

S.No Name of the Employee Designation Remuneration per anum(RS in lakhs) 1. C V Subramanyam aan . 2. Nanda Padmaraju Senior Vice President, Sales 182.60 3. Krishnan Venkatachary nanal 103.94

Annual Report 2020-21 55 Cigniti Technologies Ltd.

Annexure-IV Employee Stock Option Schemes uuannuanananalynan lyuaulnanulanaalyn Regulations, 2014 as amended, the details of stock options as on 31st March,2021 under company’s Employee Stock Option Schemes are as under:

Esop Esop ESOP Scheme Sr. No. Description Scheme Scheme Esop Scheme 2014(I) 2014(II) 2011 2013 No of options outstanding at the 1 beginning of the period 2 Options granted during the year Nil aann anaaluuyaany... 3 Pricing formula SEBI (Share Based Employee 10.00 nulan 4 Options vested during the year 40,000 nunya Total number of shares arising as a 6 uln 7 Options lapsed during the year 8 Variation in terms of options N.A N.A N.A. Nil ny al y 9 . RS. 1,17,00,000 options during the year Total number of options outstanding 10 at the end of the period al n. n al a 11 Nil Nil the end of the period Employee wise details of options 12 granted during the year : Mr.Ganesh Mr.Ganesh Ramamoorthy Ramamoorthy Chief nu nun (i) Senior managerial personnel Nil Nil Nil Cigniti Technologies Inc; USA Technologies Inc; USA a a wholly owned subsidiary wholly owned subsidiary Company Company Any other employee who receives a grant in any one year of options (ii) Nil Nil Nil Nil Nil aunnn granted during the year. n ly granted option, during any one year, ual n (iii) Nil Nil Nil Nil Nil uaallunuann warrants and conversions) of the company at the time of grant. Diluted Earnings per share (EPS) pursuant to issue of shares on n alula 13 .. .. .. in accordance with Accounting Standard (AS) 20 – Earning per share. Method of calculation of employee 14 The Company has calculated the employee compensation cost using the fair value of the stock options. compensation cost

56 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Esop Esop ESOP Scheme Sr. No. Description Scheme Scheme Esop Scheme 2014(I) 2014(II) 2011 2013 n n ly compensation cost so computed at (i) above and the employee Nil Nil Nil Nil Nil compensation cost that shall have been recognised if it had used the fair value of the options a n n Not Not Applicable Not Applicable Not Applicable annany Applicable The weighted aa The weighted Average a The weighted Average anaaaalu . . . 16 n whereas the weighted whereas the whereas the weighted uallan average fair value is Rs. weighted average average fair value is Rs. market price of the stock . fair value is . .. Description of the method and The Black Scholes option pricing model was developed for estimating fair value of traded options that have nanaunuun nnnanaullyanal.nnnluuuan 17 the year to estimate the fair values aunannanaallyaaalun.nnln of options. necessarily provide a reliable measure of fair value of options. 18 anaununlalnnlunyaall na .. .. l n ya ya date(s) of grant laly .. .. nyl

Annual Report 2020-21 57 Cigniti Technologies Ltd.

Annexure-V MGT 9 :

i. CIN L72200TG1998PLC030081 ii. Registration Date 03/09/1998 iii. Name of the Company CIGNITI TECHNOLOGIES LIMITED iv. ayuayany anylyannnany u.a v. annaal aaaulnyanauayaalanana vi. Whether listed company Yes / No Yes M/s. Aarthi Consultants Pvt. Ltd. aluayaa. Name, Address and Contact details of Registrar and vii. Tel: (040) 27642217 / 27638111 Transfer Agent, if any a Email: [email protected] llunanunalunanyalla

1 nalnnaly 71200

Name and Address of the Holding/Subsidiary / a Applicable S.No. CIN/GLN Company Associate held Section 1. Subsidiary (Wholly Owned) 2 (87) 2. --- Subsidiary (Wholly Owned) 2 (87) 3. --- Subsidiary (Wholly Owned) 2 (87) 4. --- Subsidiary (Wholly Owned) 2 (87) . --- Subsidiary (Wholly Owned) 2 (87)

58 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

i) Category-wise Share Holding;-

A. (1) Individual/ HUF 68,68,181 68,68,181 24.67 24.88 0.21 Central Govt State Govt (s) Bodies Corp. Banks / FI Any Other…. 24.88 0.21 anual 34,60,019 34,60,019 12.42 34,60,019 34,60,019 . (0.07) b) Other – Individuals c) Bodies Corp. d) Banks / FI e) Any Other…. 12.42 12.35 0.14 2) a) Mutual Funds b) Banks / FI . 90 90 . c) Central Govt d) State Govt(s) e) Venture Capital Funds f) Insurance Companies g) FIIs h) Foreign Venture Capital Fund i) Others Foreign Portfolio Investors Alternate 8,436 8,436 0.03 1,28,628 0.46 1,28,628 0.46 0.43 Investment funds - 0.28 - 0.46 0.18 a) Bodies Corp. i) Indian 12,74,369 12,74,369 . 6,69,281 6,69,281 2.39 (2.19) ii) Overseas b) Individuals i) Individual shareholders holding nominal share capital 91,620 48,92,970 . 26,730 17.97 0.40 up to Rs. 2lakh ii) Individual shareholders holding nominal share capital 1,07,14,879 1,07,79,879 38.71 1,10,61,321 1,10,61,321 39.48 0.77 nla

Annual Report 2020-21 59 Cigniti Technologies Ltd.

c) Others (specify) Clearing Members 0.06 . . Non Resident Indians/ 4,70,201 1.67 1.90 0.23 Foreign Nationals NBFC Trust 11 11 11 11 Employees 0.02 0.02 ual 62.63 32980 62.32 (0.31) Total Public Shareholding 62.91 32980 (0.14) C. Shares held by Custodian anal 2522139 (ii) Shareholding of Promoters

No al Demat Physical Total Total Demat Physical Total an Shares Shares 1. Pennam Sapna 12.42 12.34 (0.08) Chakkilam Venkata 2. 10.97 11.26 0.29 Subramanyam 3. Chakkilam Srikanth 8.98 8.92 (0.06) 4. C Rajeswari 13,14,348 13,14,348 4.72 13,14,348 13,14,348 4.69 (0.03) . Pennam Sudhakar 1,127 1127 1127 1,127

60 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

(iii) Change in Promoters’ Shareholding ( please specify, if there is no change)

No. 1. At the beginning of the year 12.42 12.34 Date wise Increase /Decrease in Promoters Share holding during the nnlnuallnan year specifying the reasons for increase ESOPs by employees. / decrease (e.g.allotment / transfer / nuauy At the End of the year 12.42 12.34 2. At the beginning of the year 3053833 3156205 11.26 Date wise Increase /Decrease in Promoters Share holding during the nnlnuuaa year specifying the reasons for increase aualuanaananalu / decrease (e.g.allotment / transfer / allnanyly. nuauy At the End of the year 3053833 3156205 11.26 3. At the beginning of the year 2500000 8.98 2500000 8.92 Date wise Increase /Decrease in Promoters Share holding during the nnlnuallnan year specifying the reasons for increase ESOPs by employees. / decrease (e.g. allotment / transfer / nuauy At the End of the year 2500000 8.98 2500000 8.92 4. At the beginning of the year 1314348 1314348 4.69 Date wise Increase /Decrease in Promoters Share holding during the nnlnuallnan year specifying the reasons for increase ESOPs by employees. / decrease (e.g. allotment / transfer / nuauy At the End of the year 1314348 1314348 4.69 . At the beginning of the year Date wise Increase /Decrease in Promoters Share holding during the year specifying the reasons for increase Not Applicable / decrease (e.g.allotment / transfer / nuauy At the End of the year

Annual Report 2020-21 61 Cigniti Technologies Ltd.

(iv) Shareholding Pattern of top ten Shareholders (other than Directors, Promoters and Holders of GDRs and ADRs):

Shareholding at the beginning of the Share holding at the end of the year Sl. year Shareholder Name No. ala ala No. of shares No. of shares of The company the company 1. Kukunuru Samba Siva Rao 3.77 . 2. Venumanohar Rao Rangineni 3.19 1,94,697 0.69 3. C Mithun Chand . 1.88 4. Kukunuru Madhava Lakshmi 2.08 2.07 . Northeast Broking Services Ltd 1.24 0.01 6. Puttaha Mahesh Kumar . 21,761 2,20,799 0.79 7. Kukunuru Kumar Bapuji 1.13 1.12 8. Chennamaneni Sushmitha 2,46,368 0.88 0.82 9. Anjana Bangad 2,41,406 0.87 2,64,718 0.94 10. Shilpa Sriram 2,08,933 . 30,477 0.10 1. Kukunuru Samba Siva Rao 3.77 . 2. Kukunuru Madhava Lakshmi 2.08 2.07 3. C Mithun Chand . 1.88 4. Nagendra Ganpaa 0.00 4,03,463 1.44 . Kukunuru Kumar Bapuji 1.13 1.12 6. Vanaja Devi Gundavaram 0.0 2,97,164 1.06 7. Anjana Bangad 2,41,406 0.87 2,64,718 0.94 8. Chennamaneni Sushmitha 2,46,368 0.88 0.81 9. Puttaha Mahesh Kumar . 21,761 0.07 2,20,799 0.79 10. Viswam Seeds Private Limited . 2,13,479 0.76

al al 1 No. of shares shares of the No. of shares shares of the company company At the beginning of the year 10.97 11.26 Date wise Increase / Decrease in Promoters Share holding during nnlnuuaa the year specifying the reasons for aualuanaananalu increase / decrease (e.g. allotment / allnanyly annuauy At the End of the year 10.97 11.26 al al 2. No. of shares shares of the No. of shares shares of the company company At the beginning of the year 8.98 8.92 Date wise Increase / Decrease in Promoters Share holding during nnlnuallnan the year specifying the reasons for ESOPs by employees. increase / decrease (e.g. allotment / annuauy At the End of the year 8.98 8.92

62 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

al al 3. No. of Shares shares of the No. of Shares shares of the company company At the beginning of the year Date wise Increase / Decrease in Promoters Share holding during the year specifying the reasons for Not Applicable increase / decrease (e.g. allotment / annuauy At the End of the year al al 4. No. of Shares shares of the No. of Shares shares of the company company At the beginning of the year . 30,000 0.12 Date wise Increase / Decrease in Promoters Share holding during nnlnuallnan the year specifying the reasons for ESOPs by employees. increase / decrease (e.g. allotment / annuauy At the End of the year . 30,000 0.12 al al 5. No. of Shares shares of the No. of Shares shares of the company company At the beginning of the year 20,000 0.07 Date wise Increase / Decrease in Promoters Share holding during the year specifying the reasons for aallnunya increase / decrease (e.g. allotment / annuauy At the End of the year 20,000 0.07

V. INDEBTEDNESS t

Secured Loans Unsecured Total nnannnnanalya lun Deposits Loans Indebtedness deposits Principal Amount ii) Interest due but not paid iii) Interest accrued but not due - - annnnunnanalya Addition Reduction Net Change i) Principal Amount ii) Interest due but not paid iii) Interest accrued but not due - -

Annual Report 2020-21 63 Cigniti Technologies Ltd.

A. Remuneration to Managing Director, Whole-time Directors and/or Manager:

Sl. no. Particulars of Remuneration C.V. Total Amount (in Rs) Subramanyam MD Gross salary (a) Salary as per provisions contained in section 17(1) of naaluuun 1. anlualayunnn a 2. Stock Option 3. auy Commission 4. a y . Others, please specify 6. Total (A) 7. Ceiling as per the Act B. Remuneration to other directors:

Name of Director Total Sl. Particulars of Remuneration Amount no. Ram Krishna Nooraine Srinath Phaneesh K.Ch.Subba Agarwal Fazal Batni Murthy Rao (in RS) 1. Independent Directors 12,00,000 12,00,000 12,00,000 36,00,000 · Fee for attending board / committee meetings · Commission 21,00,000 21,00,000 21,00,000 63,00,000 · Others, please specify Total (1) 33,00,000 33,00,000 33,00,000 99,00,000 . nu · Fee for attending board / committee meetings ·commission · Others, please specify Total (2) al 33,00,000 33,00,000 33,00,000 99,00,000 Total Managerial Remuneration Overall Ceiling as per the Act

64 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

C. REMUNERATION TO KEY MANAGERIAL PERSONNEL OTHER THAN MD/MANAGER/WTD (in Rs. Except Stock Option)

Key Managerial Personnel Sl. no. Particulars of Remuneration Company Secretary CFO Krishnan CEO Total NagaVasudha venkatachary Gross salary (a) Salary as per provisions contained in section 17(1) of na 1. aluuu na n lu alay un nna 2. Stock Option uya 3. auy Commission 4. a y Others, please . Specify 6. Total

Penalty Punishment Compounding Penalty Punishment Compounding Penalty Punishment Compounding

Annual Report 2020-21 65 Cigniti Technologies Ltd.

Annexure-VI FORM MR-3 ST

To, (v) The following Regulations and Guidelines The Members, un u an an Cigniti Technologies Limited ana u. a u an an a MGR Estates Dwarakapuri Colony na uanal un a an anauayaa Takeovers) Regulations, 2011; I have conducted the secretarial audit of the u an an a na compliance of applicable statutory provisions and (Prohibition of Insider Trading) Regulations, the adherence to good corporate practices by Cigniti Technologies Limited (hereinafter called the company). Secretarial Audit was conducted in a manner that u an an a na provided me a reasonable basis for evaluating the uaalanluun corporate conducts/statutory compliances and Regulations, 2018; nynnn. u an an a na a n y an any aalynulan a nu an un l an 2014; other records maintained by the company and also u an an a the information provided and declarations made India (Issue and Listing of Debt Securities) yanyananau Regulations, 2008; representatives during the conduct of secretarial audit, I hereby report that in my opinion, the u an an a na company has, during the audit period covering the (Registrars to an Issue and Share Transfer nanal ya n n st March, 2021 complied Agents) Regulations, 1993 regarding the with the statutory provisions listed hereunder and Companies Act and dealing with client; alaanyaa u an an a na an lanan n la n lnuyaulan in the manner and subject to the reporting made hereinafter; uananana (Buyback of Securities) Regulations, 2018; and a an a nu an un l an (i) SEBI (Listing Obligations and Disclosure anan y any nanal un ulan n year ended on 31st March, 2021 according to the Regulations). provisions of: anan a n an n (i) The Companies Act, 2013 (the Act) and the rules llnlaanallyalal made thereunder; to the Company: u na ulan (a) Information Technology Act, 2000 and the (‘SCRA’) and the rules made thereunder; rules made thereunder. (iii) The Depositories Act, 1996 and the Regulations (b) Software Technology Parks of India rules and anylaaun regulations nanananan a al an lan rules and regulations made thereunder to the applicable clauses of the following: nnnnana (a) Secretarial Standards issued by The Institute Direct Investment; of Company Secretaries of India;

66 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

(b) The Listing Agreements entered into by the 1. any a l nnual an Company with BSE Limited and National Stock Report (APR) with RBI on or before 31st December anna . any ul n l for some of the subsidiaries, as it has not yet During the period under review the Company has received the UIN from RBI regarding investments complied with the provisions of the Act, Rules, in the said subsidiaries. Regulations, Guidelines, Standards, etc., I further report that the Board of Directors of the 2. It was observed that the Company has Company is duly constituted with proper balance issued newspaper publication intimating u nu an conducting of AGM through Video Conferencing Independent Directors. There is no change in the (VC)/ Other Audio Visual Means (OAVM), composition of the Board of Directors. however the company had not strictly complied with the provisions of MCA Circular uannallul . a th May, 2020 regarding the the Board Meetings, agenda and detailed notes on contents of newspaper publication. Further as agenda were sent at least seven days in advance, aulaanyau anaynanannu l n ay all lun a nan an laan n ana at annual general meeting with the Registrar of before the meeting and for meaningful participation an any y l at the meeting. the same. Majority decision is carried through and no members 3. anyaulnnual have dissented to any of the Resolutions. nanal ya n u a a aua y ananyy and processes in the company commensurate with la. the size and operations of the company to monitor S. Chidambaram and ensure compliance with applicable laws, rules, Practicing Company Secretary regulations and guidelines. . During our Audit for the period under review we Place: Hyderabad C P No: 2286 observe the following: a..

Annual Report 2020-21 67 Cigniti Technologies Ltd.

Annexure- A to Secretarial Audit Report

To The Members of M/s. Cigniti Technologies Limited Our report of even date is to be read along with this letter. 1. Maintenance of secretarial records is the responsibility of the management of the company. Our responsibility is annnnaalanuau. 2. I have followed the audit practices and processes as were appropriate to obtain reasonable assurance aunaal.anannanua aanaal.laanall provide a reasonable basis for our opinion. 3. I have relied on the reports given by the concerned professionals in verifying the correctness and aannanalanaunany. . uaananannanaulanlaul and regulations and happening of events etc. . lannaanalallaululanana nlyanan.uananalanuna. . aalunanauanauualyanynay nanananuaaany.

S. Chidambaram Practicing Company Secretary . Place: Hyderabad C P No: 2286 a..

68 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Annexure-VII

The Members of Cigniti Technologies Limited u.a aaaulnyanauayaa

aanlannnananynnl anynanalyanaaulanuananana nlananluunulanla 31, 2021. lannnanannlyanan.yanan was limited to review the procedures and implementation thereof, adopted by the Company, for ensuring the lannnanan.nanaunannnn nnanalanany. nynnanunanananlanannya the Company has complied with the conditions of corporate governance as stipulated under Securities and anananlananluunulan. I further state that such compliance is neither an assurance as to the future viability of the Company nor the nynanananuaaany.

S. Chidambaram Practicing Company Secretary . Place: Hyderabad C P No: 2286 a..

Annual Report 2020-21 69 Cigniti Technologies Ltd.

MANAGEMENT DISCUSSION AND ANALYSIS

Global GDP Growth (%) Cigniti Technologies Limited (Cigniti) is one of the 8 l lan lay n nnn ualy 6 6 nnnana.n 4.4 4 aua n yaa na un 2 operations spread across the US, UK, India, Australia 2020(A) 0 and Canada. It is North America’s largest independent 2021(P) 2022(P) software testing company. The company not only -2 anal n u al l -4 -3.3 Organisations’ across the sector to accelerate World enterprise digital transformation by leveraging the Source: IMF, World economic outlook, April’21 nl.nan led approach to digital through its platform BlueSwanTM, aynaany. Ever since its inception in 1998 Cigniti has evolved Compared with the global economies, the Indian into a company that has played a vital role in economy has responded very well and made a strong enabling organizations to grow by streamlining their rebound from one of the steepest falls witnessed in an anln nal an. un n ua nanal n a l n au ya . n la u a ala al an nanyy.n an.aynaly nnanalyaanna l a u .nynanalya. nlununuanlln anaan dollar accounts. Over the years the company has large economy in the world and the only economy created a niche for itself in the testing space and has aulnnanal also been accredited by the likes of Gartner, Everest ya.unan and NelsonHall. the country could be the only downside risk to India’s GDP growth.

an an uun ln a India's GDP (%) llnnananuaann their citizens at their homes during the initial months 15 12.5 . unn n u 10 6.9 world trade to a halt and plunge global demand 5 2020 impacting the global GDP growth. The slow unlocking 0 2021 2022 of the global economy along with stimulus packages -5 introduced by the governments across countries to -10 -8 support its industries has facilitated growth recovery India's GDP anna. Source: IMF, World economic outlook, April’21 As per World Economic Outlook released by IMF in April 2021, Global growth is projected at 6 percent in 2021, moderating to 4.4 percent in 2022. The projections for 2021 and 2022 are stronger than in the October 2020 WEO. The government’s additional lalnannlya alunalanana . lln n . anynnal billion in 2021 at a compound annual growth and continued adaptation of economic activity to a .. anly u subdued mobility were the key factors for upward the companies rearranging their operations and n. na.

70 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

As per a Nasscom report, the addressable software / Hybrid working models were evolved into work from naaa any.nallyan USD 76 Billion by 2022, from USD 60 Billion in 2019. client no engage seamlessly making physical distance According to a 2018 Zion research report, the global irrelevant. Similarly, businesses that were traditionally auanaaaluaaaly dominated by physical engagement model as part lln n an a of the business continuity process creating growth aalyllnynaa opportunities for organizations across sectors. nan. Edtech is changing the way education services were .annayun used to be transacted which has led to the immense n u ya a a y an growth of Fintech. Data has become the new gold related declines in growth across industries, the and hence there is a growing need for cloud service nan nuy a an n. n providers as well as data center operators. There is a to estimates by Nasscom the Indian IT –ITES sector paradigm shift being witnessed in the way industries y . lln n are beginning to function, automation and robotics are nanalyaaau seen being adopted by various industries to ensure a year. As per the Nasscom report India’s technology .uaan services industry could accelerate by two to four applications has increased manifold which has led to nnyaanula accelerated release cycles of applications. In order to llnay.unlynan nuualyula nuynual application developers to conduct security testing as an n n nn. early as possible in the application development life Indian IT sector currently contributes to about. The IT cycle. According to a UBS report at least 70 percent nuyaalulnaa of consumers will spend their media time on digital digital transformation would be the topmost priority by 2029. a l. nan sector can make use of deep technologies like cloud, The use of land will change invariably as the use of AI, machine learning, IoT thereby contributing to the an n au a growth of the overall economy in the coming decade. something that will stay in the post COVID era as it helps organizations cut down on infrastructure an al ly ly. Indian IT Industry ($ Billion) n ul u a u nauu 300 yuy an aln use of applications, thus providing huge scope for 200 43 45 an n n a a ul u 100 continuous and automated testing to ensure smooth 147 150 . 0 FY2020 FY2021 (E) We feel that as the divide between the digital and physical world continues to blur a host of IT Exports Domestic opportunities lie ahead for Cigniti. There are a lot of Source: Nasscom annnaannalyn technology as there is a belief that companies that are able to rapidly implement technology may be able to na.na.unna outperform the economy. COVID has also accelerated unnuynny the need for data centers, AI, automation and faster naal. aa.annlyalla un a ll a nn aln na nny. a a nly ll nun nly an ny not only be limited to handheld devices it will have a inevitable as we live in a world where technology much larger impact on cars, industrial machinery, AR, touches every aspect of our lives. Covid 19 pandemic VR which could witness a possible transformation by has globally accelerated the digitalization process this new technology. an anan a a an y ya. n an l.yn ananannalaa remote engagement models such as work from home completely changed the way people shop online and

Annual Report 2020-21 71 Cigniti Technologies Ltd.

aalanuannyal an stores. Tools like machine learning, data science, nlanalalan computer vision, augmented reality have already or connecting billions of devices and sensors for started making their mark in the industry. Cigniti has annuy..aa worked closely with companies in this sector and has shall introduce new products, services, business anlann lannnunnya to build a digital ecosystem for themselves. driving everything from home appliances that order groceries to autonomous vehicles and smart cities. ann.annyaa Cloud computing is Bank” is nothing about Banking, but all about emerging considered one of the most disruptive forces nl a nlu aal nlln in IT markets since the early days of the digital machine learning (ML), cloud computing, blockchain a.nanan anauan.a spending on system infrastructure, infrastructure led to an increase in the number of digital transactions software, application software and business across the BFSI spectrum as more and more clients process outsourcing will shift from traditional have started making use of the same. As the entire solutions to the cloud by 2024. For an organization, industry is looking to make this shift to this digital lu n l lnnllnan nalyanalaly.lu n an ln ln shall facilitate organizations to sail through the sector to achieve their goal of digitization. n a a nly un u as aal nlln un anadvanced data analytics.nya al a aan nn ala shall witness organizations shifting their approach y uly an nlan an lulua.unn innovation are the major pillars that are reframing few years, “Cloud Smart” shall assist in balancing the future of healthcare. The entire industry is an anan unu uan in the need to move the needle to create strong goals and business value thereby facilitating the frameworks to augment physical infrastructure, introduction of more potent digital services and human infrastructure and technology capabilities for products in the market. achieving the transformational journey in healthcare lynl.nllla Edge Computing tackles uannalan a growing demand to address lower latency, space to achieve their growth goal in the post COVID processing a growing amount of data on the edge world. and support resilience to network disconnection. Going forward, through the use of data, Edge an n u aal nlln an For manufacturing companies, agility will be critical in machine learning in order to integrate insight an an a. n a a n an an work and social distancing norms will continue consumers. This shall drive meaningful changes an an ll n n ay n n nal n u lan nu ally. through new innovative customer engagement al nlln an nn n a u l.uaann infrastructure will be the key to address these issues. ya un ll n n ay an n innovation, improved security and enforcement, digital solutions to these manufacturing companies. an auan n n aal intelligence (AI). Robotic process automation and nllnauanllu a huge leap forward in speed, capacity and keep a company moving when employees will be connectivity. This leap forward in connectivity unable to be physically present in the company. ll y a aal nlln According to Gartner global RPA software revenue and machine learning that shall enable massive is projected to reach $1.89 billion in 2021, an amounts of data to be collected from remote na..anal an l n an analy n al. that 90 percent of large organizations globally will ll nu a an n llany have adopted RPA in some form by 2022. In fact,

72 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Hyperautomation which goes beyond RPA with challenges arising from legacy practices, budget l ll n n n constraints and skill gaps. a. al nlln an lann Circumstances of the Covid pandemic have also and intelligent automation are amongst the top a an a an ten Industry 4.0 technologies that may have the of distributed agile, more widespread use of most profound impact on major organizations collaboration tools, greater use of data masking and globally. Hyperautomation will enable companies al au nn a l to reimagine work typically done by employees function. with technology. Key trends that were witnessed during the year Analytics is of huge related to Test Environment Management (TEM) and importance and is widely recognized for its Test Data Environment (TDE) are – problem solving and predictive prowess. Today, data analytics has become a very essential ananaanluanlu navigation tool. Businesses that use and apply based technology for managing their TEM and data analytics and AI faster than others will not TDE needs. They are also implementing tools for nlyaananna test data management. challenges that the pandemic has raised but anaaualannuaal ll al a a ln aana n becoming mainstream and are being used for of making faster decisions. We believe that data TEM and TDM. analytics will be the DNA of the new economy. yaalnlalan According to a report by Nasscom data and in the area of security. While the nature of security issues aal nlln ul lln as far as consumers are concern hasn’t changed, the na y nn au scale certainly has. The incidence of a breach has gone n lln ny aan unanlyaanana the Indian government. Data analytics and AI operations. Similarly, as more transactions and work will have a key bearing on sectors like consumer gets online, the risk of cybercriminals launching al. sophisticated attacks proportionally increases. These Blockchain as a technology has have increase application security over the last 12 emerged as a transformative force for both months and therefore there is a demand for security government and private operations. Its potential testing. has been recognized globally by international According to UBS Investor Survey, Cybersecurity is organizations and technology companies ranked as one of the top three concerns for investors ln n alan n and business owners. Globally, Cybersecurity reducing costs of operation and compliance, as nn a n y y ya. n ll a n n n. lan an y a a nun an ly enable ease of collaboration for enterprises and nulnalaay the ease of living for our citizens by bringing in also damages trade, competitiveness, and innovation transparency across government and private at the macro level. sector interfaces. The World Economic Forum Given the intensity of Cybersecurity and the anaalalll n ualy uan n an nlanyanllan anan a a nla as one of 7 technologies that are anticipated to aaalnnly. revolutionize various aspects of our lives. Independent software testing teams like Cigniti are llyanunna.nal aindependent software testingn uan na nl the advantage of a dedicated testing team sans the to drive digitalization such as Mobility, Big data, Cloud challenges of maintaining such a team. computing, AI, Machine Learning in the new normal. alan a al n ualy uan An independent testing team n a an l an anaalaya continues to gain traction along with usage of AI and lannanunnunaun ML. Test automation is accelerating to become more n a u an. intelligent and comprehensive. Overall the moment nnnnna has been encouraging during the year, despite to testing performed by the project team. The

Annual Report 2020-21 73 Cigniti Technologies Ltd.

testing cycle is not compromised due to a lack year will be a year where we will be looking to make of time or budget. Independent testers adhere investments for Cigniti as the company aims for strictly to the customer goals and objectives and higher growth and to become more relevant in the are immune to management pressure. IT landscape. The company has started making the nay a nan n With an independent in its portfolio. Cigniti has started working towards testing team, the hassle of hiring and training adjacencies such as RPA, Cybersecurity, DevOps as testers is eliminated. Managers need not worry there lies a huge opportunity in that space. au aln ulu a. an be engaged on demand and they come with The management has chalked out a strategy to knowledge of industry standards and compliance. increase its revenue and has also started making lna ann n n strides towards the same. Apart from building a tester moves from one domain to the other. capabilities, the management has hired a new Chief un an a an n uly nu an a al u n market changes and stay ahead of the competition. mining. Cigniti has hired Mr. Ganesh Ramamoorthy as the new CRO, he has spent two decades at HCL Independent where he led strategic relationships with Fortune testing organizations give a business access to an an l nan nu the latest testing practices and resources skilled streams. The new CRO will be solely responsible for in new technologies. Most testing services have accelerating the revenue for the company and also n n lln an a helping Cigniti make the shift towards the digital partnerships with leading tool vendors for the assurance stage. Another thing that the organization lantesting tools. They bring the advantage of lnunnnann alanlaulya portfolio of over 200 accounts out of which the nuynn. anananaun Partnering with an anal.nana independent testing services company eliminates been made by the company in terms of mining nuaaanau n aun an na a all for testing. Businesses do not need to maintain from these top accounts. testing practices or test environments and tools. Keeping in mind the impact of COVID on various Access to specialized resources reduces rework. sectors we at Cigniti have made a conscious decision uan al l u n to focus less on sectors that have been adversely n.llalyual impacted by the pandemic. This can be witnessed cost of ownership of the product. from the fact that the company travel and hospitality Independent testers bring the is no more the highest contributor to our revenue. advantage of tried and tested testing processes. anan a a an na People with the right skills are engaged from the nuauaala beginning of the project. This ensures a faster telecom and retail as there is going to be a huge turnaround time, thereby reducing the time to digitization boom there. We are looking to increase market. u n n a an ll look at increasing more realization per account along with looking to tap new business. Cigniti Technologies limited is not only the world’s largest independent software testing vendor but has Cigniti Technologies Limited as a company is alaanlnualyauan na an u a n allaualynnna. unanannauan anlaanann la.yanlaa TM allaaannll to software testing services through the BlueSwan opportunities beyond software testing and the good platform. This platform is Cigniti’s proprietary IP that auaanua n lun al n. of opportunities in multiple areas. Cigniti Technologies nan n la aal ln a an l n a a of servicing clients across domains. Blue Swan as growing digital transformation services company. a platform not only helps clients achieve growth but also helps establish brand Cigniti. It also helps As we at Cigniti are looking to transform ourselves n nn u nan an nu into a digital transformation company, the upcoming recurring revenues.

74 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Discussion on financial performance with respect to operational performance. nuunyaaa.aaaa. EBITDA yaa.aaaan.annuyana y anyaa.anaaan.a in the previous year. aanya..naaan..n. llnaaunnanalyaanannnanalyaaln lanananannaalynnanalya

2021 2020 Realization of trade receivable has been 1 Debtors Turnover (in days) 64 69 improved Not relevant, as Compay do not have any 2 Inventory Turnover (in days) inventory. Company do not have any debt other than 3 Interest coverage ratio naallan.n Reduction in current liability improved the 4 Current Ratios 3.38 2.12 current ratio Company do not have any debt other than uya naallan.n 6 anan . . un ya l a a 7 an . . naunnalaa 8 unn nuy

Annual Report 2020-21 75 Cigniti Technologies Ltd. Cigniti Technologies Ltd.

Annexure-VIII 2. Do the Subsidiary Company/Companies . Details of compliance (Reply in Y/N): BUSINESS RESPONSIBILITY REPORT participate in the BR Initiatives of the parent Company? If yes, then indicate the number of Note: The Company has constituted a Business such subsidiary Company(s) Responsibility Committee (BR Committee) comprising of Directors. Mr. C V Subramanyam 28,02,00,090 is designated as Director responsible for 3. Do any other entity/entities (e.g. suppliers, implementation of the Business Responsibility distributors etc.) that the Company does Principles as well as the BR Policy of the business with, participate in the BR initiatives Company. L72200TG1998PLC030081 of the Company? If yes, then indicate the 2. Principle-wise (as per NVGs) BR Policy/policies Cigniti Technologies percentage of such entity/entities? [Less than Limited 30%, 30-60%, More than 60%] The National Voluntary Guidelines (NVGs) on social, environmental and economic responsibilities of u. business prescribed by the Ministry of Corporate C, MGR Estates, Dwarakapuri Colony, Panjagutta, . SECTION D: BR INFORMATION a aa nn nl al yaalanana 1. Details of Director/Directors responsible for below) as P1-P9 to be followed: www.cigniti.com BR. Businesses should conduct and govern themselves with (a) Details of the Director/Directors P1. [email protected] . Ethics, Transparency and Accountability. Company’s Policy responsible for implementation of the BR la policy/policies Businesses should provide goods and services that are P2. safe and contribute to sustainability throughout their life 2021 . 1. DIN Number: 00071378 cycle.

2. Name: C V Subramanyam Businesses should promote the wellbeing of all P3. nal 3. Designation: Chairman & Managing employees. Testing and Analysis Cigniti has associated with GMR Varalakshmi Director Businesses should respect the interests of, and be P4. responsive towards all stakeholders, especially those who Foundation, a CSR arm of GMR Group to provide (b) Details of the BR head are disadvantaged, vulnerable and marginalized. ualyuanunlln P5. Businesses should respect and promote human rights. and support in building better infrastructure at No. Particulars Details schools run by local governments. unulana DIN Number (if P6. n a lal la n nnn ualy 1 restore the environment. engineering and software testing services. a. Rs. 30 Lakh contribution to GMR Varalakshmi applicable) 2 Name Mr. C V Subramanyam unnnannunnulan Foundation school infrastructure P7. regulatory policy, should do so in a responsible manner. developments 3 Designation Chairman & Managing Director Telephone Businesses should support inclusive growth and equitable 4 P8. number development. Full list forms part of this Annual Report 5 E-mail id uaanyan. Businesses should engage with and provide value to their P9. customers and consumers in a responsible manner. alla lalann Yes. The following are the subsidiary Companies: naananalunuala 9 Locations analnnanal

76 Assuring Digital Experiences 84 Empowering Business Resilience Corporate Overview Management Reports Financial Statement Cigniti Technologies Ltd.

2. Do the Subsidiary Company/Companies . Details of compliance (Reply in Y/N): participate in the BR Initiatives of the parent Company? If yes, then indicate the number of Note: The Company has constituted a Business such subsidiary Company(s) Responsibility Committee (BR Committee) comprising of Directors. Mr. C V Subramanyam

is designated as Director responsible for 3. Do any other entity/entities (e.g. suppliers, implementation of the Business Responsibility distributors etc.) that the Company does Principles as well as the BR Policy of the business with, participate in the BR initiatives Company. of the Company? If yes, then indicate the 2. Principle-wise (as per NVGs) BR Policy/policies percentage of such entity/entities? [Less than 30%, 30-60%, More than 60%] The National Voluntary Guidelines (NVGs) on social, environmental and economic responsibilities of business prescribed by the Ministry of Corporate SECTION D: BR INFORMATION a aa nn nl al 1. Details of Director/Directors responsible for below) as P1-P9 to be followed: BR. Businesses should conduct and govern themselves with (a) Details of the Director/Directors P1. Ethics, Transparency and Accountability. Company’s Policy responsible for implementation of the BR policy/policies Businesses should provide goods and services that are P2. safe and contribute to sustainability throughout their life 1. DIN Number: 00071378 cycle.

2. Name: C V Subramanyam Businesses should promote the wellbeing of all P3. 3. Designation: Chairman & Managing employees. Director Businesses should respect the interests of, and be P4. responsive towards all stakeholders, especially those who (b) Details of the BR head are disadvantaged, vulnerable and marginalized. P5. Businesses should respect and promote human rights. No. Particulars Details DIN Number (if unulana 1 P6. applicable) restore the environment. 2 Name Mr. C V Subramanyam unnnannunnulan P7. regulatory policy, should do so in a responsible manner. 3 Designation Chairman & Managing Director Telephone Businesses should support inclusive growth and equitable 4 P8. number development. 5 E-mail id uaanyan. Businesses should engage with and provide value to their P9. customers and consumers in a responsible manner.

Annual Report 2020-21 77 84 Empowering Business Resilience Cigniti Technologies Ltd. Corporate Overview Management Reports Financial Statement Cigniti Technologies Ltd.

Note:

P6: The aspects outlined under this Principle are not substantially relevant to the Company given the nature of its business. The Company complies with applicable environmental regulations in respect of its premises and operations. Further, the Company participates in initiatives towards addressing environmental issues. policy The Company also requires the borrowers of project loans to comply with the applicable environmental employees

No. Questions engagement Well-being of Stakeholders Human rights Product safety

and consumers standards. Inclusive growth and accountability Value to customers Environment Policy Ethics, transparency Public and regulatory P8: The Company directly and along with the Cigniti Technologies, has been working on several initiatives for P6 P8 promotion of inclusive growth. P1 P2 P3 P4 P5 (Refer P7 (Refer P9 Note) Note) * The consultations are conducted as required and where relevant. Do you have a policy/ 1 YYYYYYYYY policies for # All policies and practices are subject to internal audit and / or review from time to time. Has the policy being formulated in b. If answer to question at Serial Number 1 against any principle, is ‘No’, please explain why: (Tick up 2 consultation with the YYYYYYYYY to 2 options): relevant stakeholders?* Does the policy conform to any YYYYY Y YYY 3 national/international standards? If yes, The policies are based on anallunayuln. No. Questions specify? Has the policy been

approved by the Ethics, transparency and accountability Product safety Well-being of employees Stakeholders engagement Human rights Environment Policy Public and regulatory policy Inclusive growth Value to customers and consumers Board? 4 If yes, has it been YYYYYYYYY P1 P2 P3 P4 P5 P6 P7 P8 P9 signed by MD/owner/ The Company has not CEO/appropriate Board 1 ------Director? understood the Principles Does the Company The Company is not at a aa anln committee of the 2 a position to formulate and ------5 Board/Director/ YYYYYYYYY implement the policies on al nl implementation of the policy? The Company does not ananalan 3 ------Indicate the link for resources Policies are available only on the Company’s intranet. i.e 6 the policy to be viewed available for the task www.cigniti.com online? It is planned to be done 4 ------within next 6 months Has the policy been It is planned to be done formally communicated 5 ------7 to all relevant YYYYYYYYY within the next 1 year internal and external Any other reason (please stakeholders? 6 ------specify) Does the Company have in-house 8 YYYYYYYYY structure to implement 3. Governance related to BR the policy/policies? (a) Indicate the frequency with which the Board of Directors, Committee of the Board or CEO meet to Does the Company assess the BR performance of the Company. Within 3 months, 3-6 months, Annually, More than 1 have a grievance redressal mechanism year. related to the policy/ 9 YYYYYYYYY policies to address The BR performance of the company is assessed every annually. stakeholders’ grievances related to (b) Does the Company publish a BR or a Sustainability Report? What is the hyperlink for viewing this the policy/ policies? Has the Company report? How frequently it is published? carried out independent audit The company publishes the Business Responsibility Report annually in the Annual Report. Hyperlink: https:// 10 / evaluation of the YYYYYYYYY www.cigniti.com/annual-reports/ working of this policy by an internal or external agency?# The company is in the process of adopting sustainability reporting guidelines.

78 Assuring Digital Experiences Annual Report 2019-20 85 86 Empowering Business Resilience Corporate Overview Management Reports Financial Statement Cigniti Technologies Ltd.

Note:

P6: The aspects outlined under this Principle are not substantially relevant to the Company given the nature of its business. The Company complies with applicable environmental regulations in respect of its premises and operations. Further, the Company participates in initiatives towards addressing environmental issues. The Company also requires the borrowers of project loans to comply with the applicable environmental standards.

P8: The Company directly and along with the Cigniti Technologies, has been working on several initiatives for promotion of inclusive growth.

* The consultations are conducted as required and where relevant.

# All policies and practices are subject to internal audit and / or review from time to time. b. If answer to question at Serial Number 1 against any principle, is ‘No’, please explain why: (Tick up to 2 options):

No. Questions Ethics, transparency and accountability Product safety Well-being of employees Stakeholders engagement Human rights Environment Policy Public and regulatory policy Inclusive growth Value to customers and consumers

P1 P2 P3 P4 P5 P6 P7 P8 P9

The Company has not 1 ------understood the Principles The Company is not at a anln 2 a position to formulate and ------implement the policies on nl

The Company does not ananalan 3 ------resources available for the task It is planned to be done 4 ------within next 6 months It is planned to be done 5 ------within the next 1 year Any other reason (please 6 ------specify)

3. Governance related to BR

(a) Indicate the frequency with which the Board of Directors, Committee of the Board or CEO meet to assess the BR performance of the Company. Within 3 months, 3-6 months, Annually, More than 1 year.

The BR performance of the company is assessed every annually.

(b) Does the Company publish a BR or a Sustainability Report? What is the hyperlink for viewing this report? How frequently it is published?

The company publishes the Business Responsibility Report annually in the Annual Report. Hyperlink: https:// www.cigniti.com/annual-reports/

The company is in the process of adopting sustainability reporting guidelines.

Annual Report 2020-21 79 86 Empowering Business Resilience Cigniti Technologies Ltd.

Cigniti Technologies Limited also provides a platform for employees, employee’s representatives and other stakeholders to submit their suggestions and feedback to the committee of the Company at the naal. Cigniti Technologies Limited creates long term value for stakeholders through unwavering adherence to the CAPITAL values, our Code of Conduct, our vigil The policy provides the associates, clients, vendors mechanism, data privacy policies and tools, as well as an avenue to raise their concerns in line with Cigniti’s our grievance mechanism. These are the tools that commitment to the highest possible standards of guide and enable the senior management and every ethical, moral and legal business conduct and its employee of the company to conduct business with commitment to open communication. Moreover, utmost integrity, commitment and high ethical and the policy also provides necessary safeguards for moral standards. protection of associates, clients and vendors from reprisals or victimization, for whistle blowing in good faith. Cigniti Technologies Limited is guided by the values Collaborative, Assertive, Passionate, Innovative, anan unal ann We acknowledge the needs of the client in protecting across all our relationships with clients, stakeholders nal an nnal aa un and associates. We strongly believe that our vision of dealing with us. Cigniti’s information security policy lanualya strives to protect its own data and client’s intellectual being delivered worldwide’ can be achieved by property and provide seamless services in the areas maintaining highest standards of corporate ethics of consulting, software product development and and good governance practices keeping our core software testing. values intact We accomplish this by addressing the following objectives: The Company has adopted ‘Code of Conduct’ for • anann nnaly ny an its Board of Directors and senior management availability of sensitive information in the company personnel in order to strengthen the corporate with minimal to no disruptions governance practices. The company has several • Proactively initiating business continuity practices policies guided by the ‘Code of Conduct’ which to minimize the system failures and interruptions includes code of conduct for Directors and Senior to business Management, code of conduct for prevention of insider trading, code of practices and procedures aullluylnuan for fair disclosure of unpublished price sensitive the IT compliance. information. Other policies including our Board Diversity policy, policy for determination of materiality, Cigniti Technologies Limited has a transparent policy on related party transactions etc. strengthen grievance mechanism and details of the investor our corporate governance system. complaints and disposals are discussed in the company’s Report on Corporate Governance. During nanalyanlan. Cigniti Code of Business Conduct and Ethics policy provides a detailed guidance on the business ethics, values, policies and procedures to prevent bribery Cigniti Technologies has also published a Modern in all the activities and business dealings of Cigniti Slavery Statement on the corporate website, which Technologies Ltd. It sets forth the policy of zero outlines the steps that the company has taken to tolerance of bribery applicable to the organization ensure that there is no modern slavery in our business and its subsidiaries who have an obligation to have and supply chains. In addition to ensuring compliance aua u nn n with the applicable laws, this demonstrates Cigniti’s nnanunnanylann commitment to transparent business practices and ylaananunla. commitment to protection of workers’ rights.

80 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

From safety view point, we have facilitation teams across all locations that drive EHS initiatives in partnership with Human resources. As one of the recognised organizations, Cigniti Total Head Count : 2189 is aware of its responsibility to care for the ullly environment, and to ensure the sustainability of resources. This Environmental Policy is intended Contract Employees : 33 to provide a framework to bring together the There are no complaints relating to child labour, n aunal nl n n aa launlunaylauualaan of environmental responsibility. Protecting the nlananalyaannnann environment is the responsibility of every employee nanal ya. u annan an in the organization. anaan l aly yn nl Cigniti is committed to protecting the environment in the operations of the company. There are forums of the Earth and related resources. To minimize to deal with any issues and concerns raised by our environmental impacts concerning Cigniti’s services employees. and activities, we Our training programs cover all our employees • ly alal lal un an irrespective of race, gender, or physical disability. Our un any aanuyna subscribes which relate to its environmental learning programs to ensure talent enablement for aspects the safety and security of the employees, awareness sessions, mock drills, classroom sessions and periodic • Prevent pollution, reduce waste and minimize the demonstrations related to safety, security and consumption of resources wellbeing are regularly conducted. We are not talking • Educate, train and motivate employees to carry about the numbers, percentages. out tasks in an environmentally responsible manner • Encourage environmental protection among suppliers • Perform regular performance reviews to Yes, the policy is applicable across Cigniti and ensure that environmental objectives and the ua an ala an. al unnaa applicable to suppliers and contractors. n nl an lyn organization which focuses on creating a work environment that provides new learning and growth There are no stakeholder complaints received in the opportunities to our talent along with ensuring their . health and safety at workplace. We provide our associates with clean and hygienic workspaces with a llnanly. Several of our employee engagement initiatives ny nnan an The company ensures stakeholder engagement in collaboration. We promote diversity and inclusion aun.alnu within the organization by building awareness among lynnnanann. employees. any a n u y al uannlnaanal groups including associates, investors, customers and technical and personality development trainings for the society and as documented/detailed elsewhere, employees to upskill and make them be ready for aaun. any challenge they face. We also collaborate with our Various surveys like customer satisfaction surveys, nal an an u ly n la client satisfaction surveys are conducted at regular tools and technology.

Annual Report 2020-21 81 Cigniti Technologies Ltd. intervals every year in order to assess and gauge the feedback of the respective stakeholders. Thorough analysis on the information gathered is then assessed As a globally respected organization, Cigniti carefully to ensure further improvement. is aware of its responsibility to care for the We carry out various CSR activities to give back to the environment, and to ensure the sustainability of society within which we operate. The details of these resources. This Environmental Policy is intended to initiatives have been described in Principle 8. a a n n accountabilities nl n n aa nnnal responsibility. Protecting the environment is We abide by the spirit of the Fundamental Rights the responsibility of every employee in the and Directive Principles of State Policy of the Indian organization. Constitution which acts as our guiding framework for promoting human rights. We strictly adhere to the Cigniti is committed to protecting the environment human rights laws and guidelines of the International of the Earth and related resources. To minimize Bill of Human Rights. environmental impacts concerning Cigniti’s services and activities, we shall: a ly alal lal un an n n an al y u un any mechanism for addressing human rights in our subscribes which relate to its environmental organization, supplemented by various organizational aspects l. al a an n l l mechanism to approach the Ombudsperson of the b) Prevent pollution, reduce waste and minimize the company and make protective disclosures about consumption of resources unethical behavior and actual or suspected fraud. c) Educate, train and motivate employees to carry Further, we have also set up an Internal Complaints out tasks in an environmentally responsible a u nu y la manner at all the locations in India. The company, within its nun al aan d) Encourage environmental protection among and realization of human rights across its value chain suppliers nlun nal al nlun ul e) Perform regular performance reviews to and contractors. ensure that environmental objectives and the unnaa At Cigniti Technologies Limited, Employees and Cigniti is committed to continual improvement of Others are entitled to work in an environment free environmental performance. This Policy will be ualaanannaal communicated to all employees, contractors and nnnnn.nulan consultants, and be available for the public whenever this principle, may result in disciplinary action u. including but not limited to dismissal from the services of Cigniti. Cigniti will not tolerate, condone or allow ual aan na n y ll employees, supervisors, associates, clients or other nnly nu un n. The Company is member of National Association of ual aan a la an Software and Service Companies and participates la nln aa a a n n al na nan a annunal.nlanual of commerce, National HRD Network, Society Harassment of Women at Workplace (Prevention, of Cyberabad Security Council, HYSEA, All India Prohibition and Redressal) Act, 2013, the company Management Association. has adopted and implemented a Policy to prevent Cigniti closely works with the above associations and anualaanala. na n nunn ul an ly policy further provides for the redressal of complaints necessary. ualaan.

82 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

ensure higher customer satisfaction and providing aalunyaunu nnan a an nun nan Cigniti Technologies Limited acknowledges its lylu.unnun responsibility towards the society and supports n a aln un n nluanuallnall consumption, we use our knowledge and skills to stakeholders. We strongly believe in growing together create solutions that are future facing, imaginative responsibly leading to success of our business. We and practical for our customers. aim at balancing the needs and address the concerns of our stakeholders and endeavours to take into the an u uan n u consideration of the impact it has on the environment, ln l la ualy u an society and the community. Quality Management system in place and best practices As part of our corporate social responsibility (CSR) initiatives, Cigniti has been associated with GMR that are aligned with the internationally renowned Varalakshmi Foundation, a CSR arm of GMR Group ualyanaanll ualy uan unl children and support in building better infrastructure at schools run by local governments. Details of our . CSR initiatives have been mentioned in this annual ann.l. report under CSR activities section. All interactions with our customers are based on a strong foundation of our ‘CAPITAL’ Values philosophy of Collaborative, Assertive, Passionate, Innovative, Transparent, Accountable, Learning. We carry out The company is committed to creating and delivering Customer Satisfaction Surveys on annual basis. This nnn an lun a provides valuable feedback for the Company for u an an nan ll providing the best possible service to customers and unaly.nnly continuously improve our engagement with them.

Annual Report 2020-21 83 Cigniti Technologies Ltd.

CORPORATE GOVERNANCE

Cigniti Technologies Limited (CTL) is committed to best practices in the area of Corporate Governance. nan ala anan The Company’s policy is to maintain optimum and control of business, maintaining a high level nan u an nu of business ethics and optimizing the value for all Directors. The composition of the Board and stakeholders. category of Directors are as follows: The Corporate Governance Structure in the Company u assigns responsibilities and entrusts authority among Mr.C.V.Subramanyam Director naannanan.a nu Mr. C. Srikanth of Directors, the Senior Management, Employees, etc. Director 1. Mr. Ram Krishna Agarwal 2. Mr. Phaneesh Murthy The Company’s philosophy on Corporate Governance Independent Directors is backed by principles of Concern, Commitment, 3. Mr. Srinath Batni lln an ann n all a an 4. Ms. Nooraine Fazal nun relationships with Stakeholders, Clients, Associates Mr. K. Ch. Subba Rao Independent Directors and Community at large. This philosophy revolves around fair and transparent governance and Mr. C. Srikanth is the son of Mr. C.V. Subramanyam. disclosure practices in line with the principles of Good None of the other directors is related to any other Corporate Governance. CTL’s Corporate Governance director on the Board. policies ensures, among others, the accountability The Company is managed and controlled through of the Board of Directors and the importance of a professional body of Board of Directors which its decisions to all its participants viz employees, comprises of 7 members (including four independent investors, customers, regulators etc. The Company nu a n an respects the inalienable rights of the shareholders knowledge. None of the Directors on the Board to information on the performance of the Company. is a Member of more than 10 committees or The Company believes that good Corporate aan an an a all Governance is a continuous process and strives to Companies in which he/she is a Director. The Board improve the Corporate Governance practices to meet has been enriched with the advices and skills of the alan. Independent Directors. The composition of the board n ny u an an The information provided in the Report on Corporate Board of India (Listing Obligations and Disclosure Governance for the purpose of uniformity is as on unulan. 31st March, 2021. The Report is updated as on the A. date of the report wherever applicable. During the year, the Board of Directors duly u n .. .. .. an .. n meetings, proper notices were given and the proceedings were properly recorded and signed in the Minutes Book maintained for the purpose.

84 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

No of S.No 04.08.2020 05.11.2020 28.01.2021 03.08.2020 Promoter Chairman 1 Mr.C.V.Subramanyam Y Y YY Y n 2 Mr. C. Srikanth Y Y YY Y u Mr. Ram Krishna nnnn 3 Y Y YY Y Nil Agarwal u nnnn 4 Mr. Phaneesh Murthy Y Y YY Y Nil u nnnn Ms. Nooraine Fazal Y Y YY Y Nil u nnnn 6 Mr. Srinath Batni Y Y YY Y Nil u nnnn 7 Mr. K. Ch. SubbaRao Y Y YN Y nu

Innate leadership skills including the ability to represent the organization and set appropriate Board Y Y YYY Y Y and organization culture. Demonstrated strengths in talent development, succession planning and bringing change and long term future growth.

Ability to critically identify and assess strategic opportunities and threats and develop Y YY Y a n nln and the organizations’ relevant policies and priorities.

Reasonable knowledge and n n nly with an ability to foresee Y YY Y technological trends and changes, apply new technology and bring about innovations in business strategies.

Annual Report 2020-21 85 Cigniti Technologies Ltd.

Understanding of the various governance and compliance un un au applicable laws, supporting Y Y Y Y a strong Board base and management accountability, transparency, and protection of shareholder interests.

Wide ranging knowledge and nanal ll risk management and internal Y Y YYY Y Y nl an ny n nanal anan an nanaln.

n aa a cultures, ethnicity, geography, gender, age, philosophies, life nany Y Y YYY Y Y a an Board’s understanding of the needs of diverse stakeholders and a better ability to respond to changes.

nan n n an aun an other business combinations, with strong insight of risks and Y Y YY Y opportunities, valuations and diligence processes, structural impact on the organization, and ability to leverage integration planning.

nann business environments, economic, political, cultural Y YY Y and regulatory framework across the globe, and a broad perspective on global market opportunities.

Ability to analyze the market and technological impacts, Y Y YYY Y Y developing strategies for brand awareness and brand building and enhancing market share.

86 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

# ** * Mr.C.V.Subramanyam Nil Nil Nil Nil Mr. C. Srikanth Nil Nil Nil Nil Mr. Ram Krishna Agarwal Nil 2 2 1 Mr. Phaneesh Murthy Nil Nil Nil Nil Ms. Nooraine Fazal Nil Nil Nil Nil Mr. Srinath Batni Nil Nil Nil Nil Mr. K. Ch. Subba Rao Nil Nil Nil Nil

* Other directorships do not include section 8 companies, private limited companies and companies incorporated outside India.

aananlunlynuanallanau unulanulan.

# Details of directorships of aforesaid Directors, in other listed entities are given below:

1. Mr.C.V.Subramanyam Nil Nil 2. Mr. C. Srikanth Nil Nil 3. Mr. Ram Krishna Agarwal Srei Infrastructure Finance Limited Independent 4. Mr. Phaneesh Murthy Nil Nil . Ms. Nooraine Fazal Nil Nil 6. Mr. Srinath Batni Nil Nil 7. Mr. K. Ch. Subba Rao Nil Nil unnanalyananannnulanlan anluunanlaanan. Independent directors play a pivotal role in maintaining a transparent working environment in the company. yaalualulanaannunanly to the decision making process. They help the company in improving corporate credibility and governance standards. They bring an element of objectivity to the board processes and deliberations. As per clause 7 of the schedule IV of the Companies Act (Code for Independent Directors) read with ulan ulan a aa n nnn any u anan nnnn a l n .. discuss: • Evaluation of the performance of Non Independent Directors and the Board of Directors as whole; • aluanualynnanlnnannananan aanayalyananalyu. All the Independent Directors of the Company were present at the meeting. ( uunulanaulnlananlu unulananyulalyalannn Company, their roles, rights, responsibilities in the company, nature of the industry in which the company operates, business model of the company etc.

Annual Report 2020-21 87 Cigniti Technologies Ltd.

The Board members are provided with nanallnananan necessary documents, reports, internal entered into by the subsidiaries. Investment policies and site visits to enable them to proposals beyond threshold values are familiarize with the Company’s operations, u y uay an nly its procedures and practices. Periodic after positive recommendation by the Board/ presentations are made at the Board and Investment and Risk Management Committee Board Committee Meetings, on business of the Company. and performance updates of the Company business, strategy and risks involved. Detailed presentations on the Company’s business segments were made at the meetings of the Directors held during the year. During the Terms of reference of Audit committee covers all nanal ya a n n the matters prescribed under Regulation 18 of change in the independent directors of the the Listing Regulations and Section 177 of the Act, Company. 2013. The Company’s Policy of conducting the Familiarization Program and details of such any nanal n familiarisation program during the year, is anlunanalnan placed on its website viz., www.cigniti.com. nu a nanal an a u an a n an a un an ( credible information is disclosed. llnnnan . anynanaln that they meet the criteria of independence an lu nanal as mentioned under Regulation 16(1)(b) of nan nu a nanal the SEBI (Listing Obligations and Disclosure anunanl unan of the Act. ii. Recommending the appointment and removal naluanauan approval for payment for any other services; aanannn iii. Review and monitor the auditor’s nnn ulll independence and performance, and nnnulanan nau. are independent of the management. iv. Approval of payment to statutory auditors for During the year under review, no Independent any other services rendered by them. a n y tenure. v. Review with the management and statutory au annual nanal an before submission to the Board with particular reference to: The Company has one foreign unlisted a a u nlu n material subsidiary i.e. Cigniti Technologies Directors’ Responsibility Statement to be n . an u an included in the Board’s Report in terms of Independent Director on the Board of its lauunn material subsidiary. Pursuant to regulation of the Companies Act, 2013; 16(1)(c) and Regulation 24 of the SEBI(LODR) ulananyaan (b) Changes, if any, in accounting policies and Mr. Phaneesh Murthy on the Board of Cigniti practices and reasons for the same; Technologies Inc; USA., (c) Major accounting entries involving nanal an ua a a n are reviewed by the Audit Committee. The judgment by management; minutes of the meetings of the subsidiaries nan aun a n are placed before the Board of Directors of nanal an an u au the Company, and the Board has periodically nn

88 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

(e) Compliance with listing and other . unnn l lal un lan nanal blower mechanism; statements . an n n u un (f) Disclosure of any related party a u ul an la transactions; matters; nn n a au . al ann nanal report; a an ualan n an aun . . ualy an al yaly candidate; nanal ul anan an the statutory auditors; .a an l n lan implementation of the Code of Conduct for . anan nanal an an Prevention of Insider Trading and supervise its the auditors’ report thereon; implementation under the overall supervision viii. Review and monitor statutory auditor’s of the Board; independence and performance and .a u u an unn a nau na n u an an . al any uun an Board of India (Listing Obligations and transactions with related parties; lu un ulan . uny na lan an the Companies Act, 2013 and the rules made investments; thereunder from time to time. . aluanunana Review of the following information: of the company wherever it is necessary; • management discussion and analysis of . aluan nnal nanal nl an nanalnnanulan risk management systems; • an nan la ay . anan auy anan a n y au auditors and the internal auditors about committee), submitted by management; the nature and scope of audits and of the • management letters / letters of internal auaynnalnly control weaknesses issued by the statutory .n auay nnal au auditors; function, if any, including the structure • internal audit reports relating to internal nnal au an an control weaknesses; an ny al an • The appointment, removal and terms of department, reporting structure, coverage remuneration of the Chief Internal Auditor anunynnalau shall be subject to review by the Audit . n nn any nnal Committee. investigations by the internal auditors into • Statement of deviations as per SEBI (Listing matters where there is suspected fraud or lan an lu un irregularity or a failure of internal control ulan systems of a material nature and reporting the matter to the board; • Quarterly statement of deviation(s) including report of monitoring agency, if applicable, .nan nnal u an n au an un au nn Regulation 32(1). with the management and suggesting corrective actions wherever necessary; • Annual statement of funds utilized for uanan . n an any uanal document /prospectus / notice in terms of defaults in payment to the depositors, Regulation 32(7). nul al n a nnayn la n an • The Audit Committee of the listed holding creditors, if any; any all al nanal

Annual Report 2020-21 89 Cigniti Technologies Ltd.

statements, in particular, the investments made by the unlisted subsidiary company. • Carrying out any other function as may be referred to the Committee by the Board. • Authority to review / investigate into any matter covered by Section 177 of the Companies Act, 2013 and anaulnulan.

Attended Mr. Ram Krishna Agarwal (Chairman) nnnnu 4 ..

Mr. Phaneesh Murthy (member) nnnnu 4 03.08.2020 Mr.C.V.Subramanyam (member) Managing Director 4 ..

Mr. Srinath Batni (member) nnnnu 4 28.01.2021 Previous Annual General Meeting of the Company was held on 3rd August, 2020 and Mr. Ram Krishna Agarwal, Chairman of the Audit Committee for that period, attended previous AGM. D. nualyaauannaauyau and internal auditors without the presence of the management. The audit committee is suitably apprised of the same. The Nomination and Remuneration Committee (‘NRC’) functions in accordance with Section 178 of the Act, Regulation 19 of the Listing Regulations and its Charter adopted by the Board. The terms of reference of the NRC includes i. Recommend to the Board the setup and composition of the Board, including formulation of the criteria nnualanauannnna. ii. Periodical review of composition of the Board with the objective of achieving an optimum balance of llnnnnlanann. iii. Support the Board in matters related to the setup, review and refresh of the Committees. i. Devise a policy on Board diversity. ii. Recommend to the Board the appointment or reappointment of Directors. iii. Recommend to the Board how the Company will vote on resolutions for appointment of Directors on the Boards of its material subsidiaries. . naannyanaalnnlanua members. v. Carry out the evaluation of every Director’s performance and support the Board and Independent Directors in the evaluation of the performance of the Board, its Committees and individual Directors, including formulation of criteria for evaluation of Independent Directors and the Board. . ananuaaan appropriate cascading of goals and targets across the Company. . nunanlyuaanly. .nanannualanaunanayalanu team of the Company. . alaunanannayalunnanan anua. . alalunaynanalyaanany.

90 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

. ulnunannaalua. . naanyllnlununann the Boards of its material subsidiaries. .anulllnanannllanunan aanua. .alaana. . anlayanalnnunayallyna change is made to either. .ayanlunlalnaannn talent management and succession planning. .alaaauya

No. of Meetings Name of the Member Category Dates on which Meetings Held Attended Mr. Srinath Batni (Chairman) nnnnu 4 Mr. Phaneesh Murthy (member) nnnnu 4 .. Ms. Nooraine Fazal (member) nnnnu 4 03.08.2020

Mr.C.V.Subramanyam (Member) u 4 ..

Mr. C. Srikanth (Member) nu 4 28.01.2021 unanlyaalnann their contribution and retain talent in the organization and reward merit. unanllanynuyanualanann responsibilities shouldered and individual performance.

Annual Report 2020-21 91 Cigniti Technologies Ltd.

• shall endeavour to attend all Board Meeting and Wherever he is appointed as a Committee Member, the Committee Meeting; • shall abide by the code of Conduct established This policy sets out the guiding principles for by the company for Directors and senior nan unan Management personnel; nynnaual • shall disclose his concern or interest in any Directors and to determine the independence company or companies or bodies corporate, of Directors, in case of their appointment as aannualnlun independent Directors of the Company. alnana n y nanal ya an a n 2.1 means a director appointed to the there is a change in the disclosures already made; Board of a Company. • uunaay from time to time, under the companies Act, 2013, 2.2 uylnnanlanla. means the committee constituted in accordance with the provisions of Section 178 of the Companies Act, .. nan unan 2013 and Regulation 19 of SEBI ( Listing obligations shall evaluate each individual with the objective of anluunulan. having a group that best enables the success of the company’s business. 2.3 means a director n un n Companies Act, 2013 read with Regulation 16 (1) (b) .. nan unan ulan shall assess the independence of Directors at time annannanaall aaannually.aalla ualanana determinations of independence when any new 3.1.1 The Nomination and Remuneration Committee, interest or relationships are disclosed by a Director. and the Board, shall review on annual basis, 3.2.2 The criteria of independence shall be in aa ll nl an n accordance with guidelines as laid down in companies u a a a l an nual anulannlan members. The objective is to have a board with anluunulan. aunannaalan for the Company’s operations. 3.2.3 The independent Director shall abide by the nnn a n 3.1.2 In evaluating the suitability of individual Board Schedule IV to the companies Act, 2013. member the NR Committee may take into account factors, such as: • General understanding of the company’s business .. a a a dynamics, global business and social perspective; aua an an n nu a an. • Educational and professional background Accordingly, members should voluntarily limit their • Standing in the profession; directorships in other listed public limited companies in such a way that it does not interfere with their role • Personal and professional ethics, integrity and as director of the company. The NR Committee shall values; take into account the nature of and the time involved • llnnunanny in a director service on other Boards, in evaluating in carrying out their duties and responsibilities the suitability of the individual Director and making its ly. recommendations to the Board. .. an all al ull 3.3.2 A Director shall not serve as director in more llnun than 20 companies of which not more than 10 shall be public limited companies. • allananu 3.3.3 A Director shall not serve as an independent • allnualunan Director in more than 7 listed companies and not 2013;

92 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

more than 3 listed companies in case he is serving as committee shall review and approve the alnanylany. unan ayal u Director of the company within the overall 3.3.4 A Director shall not be a member in more than limit approved by the shareholders. a a aan an committee across all companies in which he holds 3.1.2. The Board on the recommendation of directorships. the NR committee shall also review and approve the remuneration payable to the For the purpose of considering the limit of the key managerial personnel of the company. committee, Audit committee and stakeholder’s relationship committee of all public limited companies, 3.1.3 The remuneration structure to the whether listed or not, shall be included and all other u an y anaal companies including private limited companies, personnel shall include the following foreign companies and companies under section 8 of components: analllu. (i) Basic pay uanllan (iii) Stock Options 1. Scope: (iv) Commission (Applicable in case of u 1.1 This policy sets out the guiding principles aln for the Nomination and Remuneration committee for recommending to the Board (vi) Annual performance Bonus the remuneration of the directors, key 3.1.4 The Annual plan and Objectives for managerial personnel and other employees u all of the company. by the NR committee and Annual 2. Terms and Reference: performance Bonus will be approved by the committee based on the achievement In this policy the following terms shall have the against the Annual plan and Objectives. following meanings: .unannu 2.1 “Director” means a director appointed to the Board of the company. 3.2.1 The Board, on the recommendation of the NR Committee, shall review and approve the 2.2 “key managerial personnel” means unanayalnu u anan Directors of the Company within the overall director or the manager; limits approved by the shareholders. (ii) The company secretary; ..nuallnl to sitting fees attending the meetings of the l aan.n nanan u all al nl uaayun la n n an the companies Act, 2013 sitting fees. 2.3 “Nomination and Remuneration committee” 3.3. Remuneration to other employees means the committee constituted by Board in 3.3.1. Employees shall be assigned grades accordance with the provisions of section 178 an ualan an of the companies Act,2013 and Regulation 19 of n n a ll ulan. as their roles and responsibilities in the 3. Policy: organization. Individual remuneration shall be determined within the appropriate grade and .unan u an y shall be based on various factors such as job managerial personnel l ll ny n an 3.1.1 The Board on the recommendation of alnunanllualn the Nomination and Remuneration (NR) jobs.

Annual Report 2020-21 93 Cigniti Technologies Ltd.

u

unanaunl

S. No. 1 Mr. C.V.Subramanyam . . . (ii) None of the directors have been granted stock options during the year. nannnlnallanu and the company. (iv) The terms and conditions including remuneration of Managing Director is as per the resolution passed by the shareholders at their meeting held on 03.08.2020 nu nayalnuunyaunnny with the applicable provisions of the Companies Act, 2013, and duly considered and approved by the Board and the shareholders.

unananunl

r Mr. Ram Krishna Agarwal 12.00 21.00 Ms. Nooraine Fazal 12.00 21.00 Mr. Srinath Batni 12.00 21.00

..annuanaunanlannlnally owned subsidiary Company Pursuant to provisions of Regulation 17(10) of the SEBI Listing Regulations and the provisions of the Companies Act, 2013, The Board of Directors of the Company on recommendation of Nomination and Remuneration Committee, adopted Board Evaluation Policy to comply with the various provisions of the nulananulaaanuayulayn aaluanuananulaauay. Evaluation of IDs, in their absence, by the entire Board was undertaken, based on their performance and ullnnnnaunannulanan Evaluation of the Board of Directors, its Committees and individual Directors, including the role of the Board Chairman. An IDs’ meeting, in accordance with the provisions of Section 149(8) read with Schedule IV of the Act and ulanannulanannnlanly annnnanaanananaalaaa whole. All IDs were present at the said meeting. The above evaluation was done keeping in view the following factors: (i) Board: Composition, responsibilities, stakeholder value and responsibility, Board development, diversity, governance, leadership, directions, strategic input, etc. u ll nl an lan al ana an uanalyayulananunnanallannnanananuan lanaaunlannallannlununynlnan image building, etc. (iii) Independent Directors: Participation, managing relationship, ethics and integrity, Objectivity, brining independent judgement, time devotion, protecting interest of minority shareholders, domain knowledge contribution, etc.

94 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

aanananlannlannannan development of directors etc. (v) Committees: Terms of reference, participation of members, responsibility delegated, functions and duties, objectives alignment with company strategy, composition of committee, committee meetings and procedures, management relations. The evaluation process elicited responses from the directors in a judicious manner ranging from composition annunanannan.aluanaan aayanananualyunanlanaa.aluan alnuullnnnnaanalalulanan that the latter are independent of the management. a n uly ll nan unan . a n evaluation done by the Directors, the Committee has prepared a report and submitted the Evaluation Report. Based on the report, the Board of Directors has informed the rankings to each Director.

Observations of Board evaluation carried out for the year No observations. Previous year’s observations and actions taken Since no observations were received, no actions were taken. Proposed actions based on current year observations Since no observations were received, no actions were taken. Terms of reference to the committee comprise of various matters provided under Regulation 20 of the nulanannnalanlu i. Resolving the grievances of the security holders of the listed entity including complaints related to anannannannualnnlanu nulaanaln. ii. Proactively communicate and engage with stockholders including engaging with the institutional shareholders at least once a year along with members of the Committee/Board/ KMPs, as may be uannynanalnlnan. . auannyal. ii. Review of adherence to the service standards adopted by the listed entity in respect of various services nnyaaann. . auauannaanylnyunuanu unclaimed dividends and ensuring timely receipt of dividend warrants/annual reports/statutory notices by the shareholders of the Company.

Annual Report 2020-21 95 Cigniti Technologies Ltd.

Attended Ms. Nooraine Fazal (Chairperson) nnnnu 4 .. Mr. Ram Krishna Agarwal(member) nnnnu 4 03.08.2020 .. Mr. C. Srikanth(member) nu 4 28.01.2021

Complaints as on 1 April, 2020 Nil Received during the year Nil Resolved during the year Nil Number of pending complaints as on 31 March 2021 Nil uananaanaalannanu aalanaly.ylannanal based mechanism. The company is in compliance with this system. Mrs. Naga Vasudha anyaylan ln alany.ayn. In compliance with the provisions of the Companies (Corporate Social Responsibility Policy) Rules 2013, the Company constituted a Corporate Social Responsibility Committee. One meeting was held during the year naalnlyunnan nnnanu. nunyaall

Ms. Nooraine Fazal Chairperson nnnnu Mr. Srinath Batni Member nnnnu Mr.C.V.Subramanyam Member u Mr. C. Srikanth Member nu A detailed overview of the CSR initiatives of the company is published elsewhere in the Annual Report. The Details of composition of the Committee are given below:

Mr. Phaneesh Murthy Chairman nnnnu Mr. Ram Krishna Agarwal Member nnnnu Mr. C.V. Subramanyam Member u

96 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

• Framing of Risk Management Plan and Policy • Overseeing implementation of Risk Management Plan and Policy • Monitoring of Risk Management Plan and Policy • Validating the process of risk management • Validating the procedure for Risk minimisation • Periodically reviewing and evaluating the Risk Management Policy and practices with respect to risk assessment and risk management processes. • Continually obtaining reasonable assurance from management that al known and emerging risks have nnanaana.

VENUE TIME MEETING 22nd VC/OAVM 10.00 A.M. Yes all l l a 21st 24.07.2019 Hitec City), P.O. Bag 1101, Cyberabad Post 10.00 A.M. No yaa all l l a 20th 30.07.2018 Hitec City), P.O. Bag 1101, Cyberabad Post 10.00 A.M. Yes yaa anaynalnlunya. During the year, the shareholders of the company passed no resolutions through postal ballot. anynuaalallunaannan 2013 and the Rules made thereunder and applicable regulations. At present, there are no postal ballots proposed to be held. ualyalyalynnnunaunanalulanannualaunanalul anyanallyulnunanananalananalllnnl language as well as Andhra Prabha at regional level in Telugu language circulating in the state of Telangana. nanal ul any a aalal n any .. .n.. alnlaalnanaaanalynunaln.an ananalannaanalaaalaln company i.e. www.cigniti.com . Your company also makes timely disclosure of necessary information to BSE ananalannanulanan ulanulanuyuananana. llallanlnlalnanananala anallnallynlnlannyan alannn. uanananynunallaanualynanalul in the Board meeting. The following information would be useful to the shareholders:

Annual Report 2020-21 97 Cigniti Technologies Ltd.

aun Venue : The Company is conducting meeting through VC / OAVM pursuant to the MCA Circular dated 13th January 2021 and as such there is no un a a nu . details please refer to the Notice of this AGM. nanalala na alna laan nanal anu ulnnanalya NATIONAL SECURITIES DEPOSITORY LIMITED Trade World, Kamala Mills Compound Senapati Bapat Marg, Lower Parel 30 June 2021 22 July 2021 Mumbai – 400 013

30 September 2021 21 October 2021 CENTRAL DEPOSITORY SERVICES (INDIA) LIMITED 31 December 2021 20 January 2022 lnaanuu 31 March 2022 02 May 2022 Mafatlal Mills Compound, NM Joshi Marg, alua. The dates for book closure are from 29th May, 2021 to 4th June, 2021 (both days inclusive). The record date shall be 28th May 2021 for the purpose of The monthly high / low prices of shares of the payment of Dividend. Company from April, 2020 to March, 2021 at BSE and NSE: BSE NSE uyaanyaln MONTH analannaan Ltd. April 2020 267.00 . . . May 2020 343.00 246.90 . 246.00 June 2020 . 266.80 317.00 . analanna July 2020 . . . . anlaal CIGNITITEC August 2020 334.60 . 334.10 . anaulalana September 2020 416.00 . 417.00 . ua October 2020 . 417.00 . 418.00 BSE Ltd November 2020 470.00 391.00 461.80 390.60 Phiroze Jeejeebhoy Towers, Dalal Street, December 2020 . . 449.40 366.80 ua. January 2021 . . . . The Company has paid annual listing fees for the February 2021 . . 394.70 338.80 nanalyaann March 2021 . 310.60 360.00 . stipulated time. I. There was no suspension of trading in securities on or after 11th June of the Company during the year under review. 2021 if declared at Annual General meeting held on June 4 2021 Aarthi Consultants Pvt. Ltd. aluayaa. Tel: (040) 27642217/27638111 a Email: [email protected] anaya after necessary approval of the Board/Share an.annallya .laan

98 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Regulation 40 of the SEBI Listing Regulations, which deals with transfer, transmission or transposition of u.nannunanluall not be processed unless the securities are held in dematerialised form with a Depository. Therefore, for nanyanuallanalyuna.

(A) (1) 24.88 a. Individuals/Hindu Undivided Family 24.88 b. Central Government/State Government(s) c. Bodies Corporate d. Financial Institutions/Banks e. Mutual Funds f. Trusts Sub Total (A)(1) 24.88 (2) 12.35 Individuals (Non Resident Individuals/Foreign a. 34,60,019 . Individuals) b. Bodies Corporate ------c. Institutions ------ ------d. Overseas Corporate Bodies ------Sub Total (A)(2) -- -- 12.35 -- -- -- -- (B) -- -- (1) 0.46 -- -- a. Mutual Funds/UTI b. Financial Institutions/Banks 90 0.00 c. Central Government/State Government(s) d. Venture Capital Funds e. Insurance Companies Foreign Institutional Investors/Foreign Portolio f. 69,628 . Investors g. Foreign Venture Capital Investors h. Foreign Companies i. Alternate Investment fund 0.21 Sub Total (B)(1) 0.46 (2) 62.32 -- -- a. Bodies Corporate 6,69,281 2.39 b. Individuals

Annual Report 2020-21 99 Cigniti Technologies Ltd.

i)Individual shareholders holding nominal share 17.97 capital up to Rs.2 lakh ii)Individual shareholders holding nominal share 1,10,61,321 39.48 aaln.la c. ny I )Non Resident Individuals 1.81 ii)Overseas Corporate Bodies iii)Trusts 11 0 iv)Employees 0.02 v)Clearing Members . vi)Foreign Nationals 0.09 Sub Total (B)(2) 62.32 alulaln al 100 ------ 100 -- --

6446 . 2.09 . 3,61,873 1.29 3.68 4,46,670 . 1.9 3,83,842 1.37 91 1.14 3,19,241 1.14 76 . . 191 2.39 13,70,216 4.89 297 3.71 86.37 8006 100 100 Trading in Company’s shares is permitted only in dematerialised form for all investors. The ISIN allotted any.naanaaauna Depository participant of their choice to trade in dematerialized form. Shares of the Company are actively anan.nanyaaluy.alan physical and dematerialised form are as given below:

NSDL 39.46

CDSL 1,69,30,013 60.42

PHYSICAL 32,980 0.12

100

100 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

are not in conformity with the policy. Directors, employees, vendors or any person having dealings any ay nnlan to the Chairman of the Audit Committee, who The Company has not issued any GDRs / ADRs / . nnaly anan Warrants / any convertible instruments. of such reporting and it is ensured that the whistle blowers are not subjected to any discrimination. No person was denied access to the Audit The Company has not undertaken any hedging Committee. activities for commodity price risk and foreign an. Plot No#17, Software Units Layout, The Company has complied with the mandatory The ‘V” Ascendas Park, Orion Block, un ulan laauya. annlnannn Telangana State, India anayun. Mrs. Naga Vasudha In terms of Regulation 34(3) of the SEBI (LODR) anyaylan ulan a 6th Floor, Orion Block, “The V”(Ascendas), Company has adopted a policy with regard to Plot No#17, Software Units Layout, determination of material subsidiaries. The policy aauyaa is placed on the Company’s website: www.cigniti. com The Policy on dealing with Related Party During the year under review, the Company Transactions is available on the Company’s a n n n any aally nan website: www.cigniti.com transaction with any related party that may have nalnnany at large. The Audit Committee has issued omnibus approval for the Related party transactions with in the limits. Transactions with the Related Parties a u un n a l n During the year ended 31st March 2021, there . analn nanal an were no proceeds from public issues, rights forming part of this Annual Report. issues, preferential issues etc.

There are no penalties imposed on the Company y an any statutory authority on any matter related to capital markets, during the last three years. The Board reviews the compliance of all the applicable laws and gives appropriate directions wherever necessary. (Set up in terms of Sec 177 of the Companies Act, 2013 read with Regulation ulan With a view to adopt the highest ethical nnanunnanalya standards in the course of business, the naana Company has a whistle blower policy in place recommendations made by any Committee of the for reporting the instances of conduct which Board.

Annual Report 2020-21 101 Cigniti Technologies Ltd.

Limited Review ana 800,000 nau ulayana 1,18,241 a. ulanlunnanalya . ulanunnanalya . ulannnannnanalya anyalunananuaa uluananaulan. anayunanyaalaulannnalau directly reporting to the Audit Committee.

17 Board of Directors Yes 18 Audit Committee Yes 19 Nomination and Remuneration Committee Yes 20 Stakeholders Relationship Committee Yes 21 Risk Management Committee Yes 22 Vigil mechanism Yes 23 Related Party Transactions Yes 24 ananunuaylny Yes Obligations with respect to Independent Directors Yes 26 Obligation with respect to Directors and senior management Yes 27 ananun Yes 46(2)(b) to (i) Functional Website Yes There are no instances with respect to Demat suspense account/unclaimed suspense account. nlannlananluunulanany has framed the following policies which are available on Company’s website i.e. www.cigniti.,com • Board Diversity Policy • Policy on preservation of Documents • Policy for Materiality

102 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

The Board of Directors has laid down a ‘Code of Conduct’ (code) for all the Board members and the Senior Management of the Company and this code is posted on the website of the company. Annual declaration is obtained from every person covered by the code. The Company has a comprehensive Code of Conduct for prevention of insider trading in accordance with unnnanulan.aaulaa Code of Conduct to regulate, monitor and report trading by insiders and the Board has also adopted a code aanualuunulnnannaln the same with SEBI (Prohibition of Insider Trading) (Amendment) Regulations, 2018. The Company has complied with the appropriate accounting policies and has ensured that they have been applied consistently. There have been no deviations from the Indian Accounting Standards prescribed under section 133 of the Companies Act, 2013 read with relevant rules. nnnnnuaanyunaylananan anynunaayannn. nulannulanaaana Directors which has been reviewed by the Audit Committee and taken on record by the Board and enclosed as to this Annual Report. On behalf of the Board Cigniti Technologies Limited

C.V. Subramanyam layaa aananan Date: 29.04.2021 DIN: 00071378

naaalananuallaannanan personnel of the Company. The code of Conduct has also been posted on the website of the Company. It is further naallannanannnlanyaalan nuanynanalyannaananulan 26(3) of the Listing Regulations.

C.V. Subramanyam layaa aananan Date: 29.04.2021 DIN: 00071378

Annual Report 2020-21 103 Cigniti Technologies Ltd.

Annexure to Corporate Governance Report (Pursuant to Regulation 34(3) and Schedule V Para C clause (10)(i) of the SEBI (Listing Obligations and luunulan To, The Members of Cigniti Technologies Limited u.a Dwarakapuri Colony Panjagutta, yaa aanlanunanlu n nl an an an a u . a aaau lny anaua yaa na aanyuyanyuuna naanulanaulaaulauuan ananlananluunulan. n y nn an y nan an an an nlun nanuauaal.a..nannayanlanan unyanyyyannna anyaalnanalannnaanaual nannnunaanyuananana nyaaanyuauyuy.

S. DIN No. 1 Venkata Subramanyam Chakkilam Chairman and Managing Director 00071378 03/09/1998 2 Srikanth Chakkilam nu 06441390 3 China Subba Rao Kolla nunnnn 01/12/2003 4 Phaneesh Murthy Independent Director 30/06/2017 Ram Krishna Agarwal Independent Director 00416964 30/06/2017 6 Nooraine Fazal Independent Director 03110948 30/06/2017 7 Srinath Batni Independent Director 00041394 24/08/2017 Ensuring the eligibility for the appointment / continuity of every Director on the Board is the responsibility of the ananany.unlyannnnanuan. ananauanauualyanynnyn anananuaaany.

S. Chidambaram Practicing Company Secretary . Place: Hyderabad C P No: 2286 a..

104 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Annexure-VIII uuannanaulun The Company recognizes its responsibility as an important stakeholder in the society and strives to work towards the betterment of the society constantly. With this objective, on the recommendation of the CSR Committee the Board of Directors have approved the CSR Policy which is available at: https://www.cigniti. com/investors/Policies/CSR Policy

Chairperson 1. Ms. Nooraine Fazal 1 1 Independent Director Member 2. Mr. Srinath Batni 1 1 Independent Director Member 3. Mr. C. Srikanth nun 1 1 Independent Director Member 4. Mr.C.V.Subramanyam 1 1 u The Company has constituted CSR committee, CSR policy in accordance with provisions of Companies Act, 2013 read with Companies(Corporate Social Responsibility) Rues, 2014 as amended there to. The details of Committee, CSR policy and ongoing projects are available at available at: https://www.cigniti.com/investors/Policies/CSR Policy NOT APPLICABLE NIL ..la Rs.106.87 lakhs Nil Nil Rs. 106.87 lakhs

30,00,000 76,87,000 N.A. 0 0

Annual Report 2020-21 105 Cigniti Technologies Ltd.

Mode of in No No) (in 135(6) (in

GMR R.R. 1 No Nil

Mode of Mode of in No. No) No). Nil Nil 30,00,000

(i) naananyan 106.87 (ii) Total amount spent for the Financial Year 30.00 (iii) aunnnanalya 0 Surplus arising out of the CSR projects or programmes or activities of the previous (iv) 0 nanalyaany (v) unaalalnunnanalya 76.87

l

ID. l

106 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Not Applicable anyanalnlayunnlalan.un the year the Company has spent Rs.30 lakhs out of Rs.106.87 lakhs and transferred the unspent amount of Rs.76.87 lakhs to a separate bank account in compliance with Companies (Corporate Social Responsibility lynnulnanand January 2021.

Place: Hyderabad C.V.Subramanyam Nooraine Fazal Date: 29.04.2021 Managing Director Chairperson of CSR Committee

Annual Report 2020-21 107 Cigniti Technologies Ltd.

Annexure IX

To The Board of Directors Cigniti Technologies Limited Dear Sirs, uunulanulanaa . ananalananaanyanst March 2021 and to the best of our knowledge and belief; a. These statements do not contain any materially untrue statement nor omit any material fact nor contain statements that might be misleading, and . annauanaanyaaananlan naunnanaalallaanulan. 2. There are, to the best of my knowledge and belief, no transactions entered into by the company during the year, which are fraudulent, illegal or violative of the company’s code of conduct. . anlyalnananannnnalnlaaluan of the internal control systems of the company and I have disclosed to the auditors and the audit committee, nnnannnalnlanyaaaana aanaanynnan 4. That we have informed the auditors and the audit committee of: a nanannnnalnlunya nanannaunnlunyaanaaanln nnanalanan nannanauaaaannlnanyly anananlnanynnalnly. Yours Sincerely,

C.Srikanth Krishnan Venkatachary layaa nanal Date : 29.04.2021 Cigniti Tech Inc; USA

108 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Annexure XII DECLARATION FROM INDEPENDENT DIRECTORS

To subsidiary or associate company amounting The Board of Directors unu M/s. Cigniti Technologies Limited Sub: Declaration of independence under SEBI (LODR) lyla ulananunn total voting power of the company; Companies Act, 2013. auyana a na aal y y a a a n allanynnanana u n nl an anyany comply with all the criteria of independent director of its promoters, directors or its holding, subsidiary envisaged under Section 149(6) of the Companies Act, 2013 aaanyal and the provisions of Regulation 16(1)(b) of the Securities the total voting power of the company; or an an a na n lan an (v) is a material supplier, service provider or customer lu un ulan a an or a lessor or lessee of the company; till date. I further certify that: 6. None of my relatives– 1. I am/was not a promoter of the company or its holding, subsidiary or associate company or member of the (i) hold any security of or interest in the company, its promoter group of the Company; holding, subsidiary or associate company during aly n nanal ya 2. Iam/was not related to promoters or directors in the ununnanalya company, its holding, subsidiary or associate company; (ii) is indebted to the company, its holding, subsidiary 3. Apart from receiving director sitting fees/remuneration, or associate company or their promoters, or I have/had no material pecuniary relationship / n u aun a ay transactions , with the company, its holding, subsidiary prescribed during the two immediately preceding or associate company, or their promoters, or directors, nanalyaununnanalya unalynnanalya ununnanalya. (iii) has given a guarantee or provided any security in connection with the indebtedness of any third 4. None of my relatives has or had pecuniary relationship person to the company, its holding, subsidiary or or transaction with the Company, its holding, subsidiary associate company or their promoters, or directors or associate company, or their promoters, or directors, of such holding company, for such amount as amounting to two per cent. or more of its gross may be prescribed during the two immediately un al n y la u u n nanal ya un un higher amount as may be prescribed from time to nanalya time, whichever is lower, during the two immediately nnanalyaununnanal (iv) has any other pecuniary transaction or relationship year; with the company, or its subsidiary, or its holding or associate company amounting to two per cent. or . nyla more of its gross turnover or total income singly or (i) holds or has held the position of a key managerial in combination with the transactions referred to in personnel or is or has been an employee of the ulau. Company or its holding, subsidiary or associate 7. I am not less than 21 years of age. any n any nanal ya alynnanalya . a n a nnnnn an anynaanynnnnn (ii) is or has been an employee or proprietor or director of the listed entity is an independent director. a an n any nanal ya and I meet the criteria of independence as per the alynnanalya provisions of the Companies Act, 2013. a a au any a n Thanking you, practice or cost auditors of the company or its Yours faithfully, holding, subsidiary or associate company; or Director: Ram Krishna Agarwal anylalanulnaaa DIN: 00416964 any transaction with the company, its holding, Date: 29.04.2021

Annual Report 2020-21 109 Cigniti Technologies Ltd.

DECLARATION FROM INDEPENDENT DIRECTORS

To unu The Board of Directors M/s. Cigniti Technologies Limited lyla Sub: Declaration of independence under SEBI (LODR) total voting power of the company; ulananunn auyana Companies Act, 2013. allanynnanana anuyyyaaanu anyany Director of Cigniti Technologies Limited and comply with all of its promoters, directors or its holding, subsidiary the criteria of independent director envisaged under Section aaanyal 149(6) of the Companies Act, 2013 and the provisions of the total voting power of the company; or ulan u an an a (vii) is a material supplier, service provider or customer nanlananluun or a lessor or lessee of the company; ulanaanlla.uya 6. None of my relatives– 1. I am/was not a promoter of the company or its holding, subsidiary or associate company or member of the (i) hold any security of or interest in the company, its promoter group of the Company; holding, subsidiary or associate company during the alynnanalyaun 2. Iam/was not related to promoters or directors in the unnanalya company, its holding, subsidiary or associate company; (ii) is indebted to the company, its holding, subsidiary 3. Apart from receiving director sitting fees/remuneration, or associate company or their promoters, or I have/had no material pecuniary relationship / n u aun a ay transactions , with the company, its holding, subsidiary prescribed during the two immediately preceding or associate company, or their promoters, or directors, nanalyaununnanalya unalynnanalya ununnanalya. (iii) has given a guarantee or provided any security in connection with the indebtedness of any third 4. None of my relatives has or had pecuniary relationship person to the company, its holding, subsidiary or or transaction with the Company, its holding, subsidiary associate company or their promoters, or directors or associate company, or their promoters, or directors, of such holding company, for such amount as amounting to two per cent. or more of its gross may be prescribed during the two immediately un al n y la u u n nanal ya un un higher amount as may be prescribed from time to nanalya time, whichever is lower, during the two immediately nnanalyaununnanal (v) has any other pecuniary transaction or relationship year; with the company, or its subsidiary, or its holding or associate company amounting to two per cent. or . nyla more of its gross turnover or total income singly or (i) holds or has held the position of a key managerial in combination with the transactions referred to in personnel or is or has been an employee of the ulau. Company or its holding, subsidiary or associate 7. I am not less than 21 years of age. any n any nanal ya alynnanalya . a n a nnnnn an anynaanynnnnn (ii) is or has been an employee or proprietor or director of the listed entity is an independent director. a an n any nanal ya alynnanalya and I meet the criteria of independence as per the provisions of the Companies Act, 2013. a au any a n practice or cost auditors of the company or its Thanking you, holding, subsidiary or associate company; or Yours faithfully, anylalanulnaaa Director: Phaneesh Murthy any transaction with the company, its holding, subsidiary or associate company amounting Date: 29.04.2021

110 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

DECLARATION FROM INDEPENDENT DIRECTORS

To unu The Board of Directors M/s. Cigniti Technologies Limited lyla Sub: Declaration of independence under SEBI (LODR) total voting power of the company; ulananunn auyana Companies Act, 2013. allanynnanana anaalyyaaanu anyany Director of Cigniti Technologies Limited and comply with all of its promoters, directors or its holding, subsidiary the criteria of independent director envisaged under Section aaanyal 149(6) of the Companies Act, 2013 and the provisions of the total voting power of the company; or ulan u an an a (v) is a material supplier, service provider or customer nanlananluun or a lessor or lessee of the company; ulanaanlla.uya 6. None of my relatives– 1. I am/was not a promoter of the company or its holding, subsidiary or associate company or member of the (i) hold any security of or interest in the company, its promoter group of the Company; holding, subsidiary or associate company during aly n nanal ya 2. I am/was not related to promoters or directors in the ununnanalya company, its holding, subsidiary or associate company; (ii) is indebted to the company, its holding, subsidiary 3. Apart from receiving director sitting fees/remuneration, or associate company or their promoters, or I have/had no material pecuniary relationship / n u aun a ay transactions , with the company, its holding, subsidiary prescribed during the two immediately preceding or associate company, or their promoters, or directors, nanalyaununnanalya unalynnanalya ununnanalya. (iii) has given a guarantee or provided any security in connection with the indebtedness of any third 4. None of my relatives has or had pecuniary relationship person to the company, its holding, subsidiary or or transaction with the Company, its holding, subsidiary associate company or their promoters, or directors or associate company, or their promoters, or directors, of such holding company, for such amount as amounting to two per cent. or more of its gross may be prescribed during the two immediately un al n y la u u n nanal ya un un higher amount as may be prescribed from time to nanalya time, whichever is lower, during the two immediately nnanalyaununnanal (viii) has any other pecuniary transaction or relationship year; with the company, or its subsidiary, or its holding or associate company amounting to two per cent. or . nyla more of its gross turnover or total income singly or (i) holds or has held the position of a key managerial in combination with the transactions referred to in personnel or is or has been an employee of the ulau. Company or its holding, subsidiary or associate 7. I am not less than 21 years of age. any n any nanal ya alynnanalya .anannnnnanany naanynnnnn (ii) is or has been an employee or proprietor or listed entity is an independent director a an n any nanal ya alynnanalya and I meet the criteria of independence as per the provisions of the Companies Act, 2013. a a au any a n practice or cost auditors of the company or its holding, subsidiary or associate company; or Thanking you, Yours faithfully, anylalanulnaaa Director: Nooraine Fazal any transaction with the company, its holding, DIN: 03110948 subsidiary or associate company amounting Date: 29.04.2021

Annual Report 2020-21 111 Cigniti Technologies Ltd.

DECLARATION FROM INDEPENDENT DIRECTORS

To unu The Board of Directors M/s. Cigniti Technologies Limited lyla Sub: Declaration of independence under SEBI (LODR) total voting power of the company; or ulananunn auyana Companies Act, 2013. allanynnanana na an y y a a a nu anyany Director of Cigniti Technologies Limited and comply with all of its promoters, directors or its holding, subsidiary the criteria of independent director envisaged under Section aaanyal 149(6) of the Companies Act, 2013 and the provisions of the total voting power of the company; or ulan u an an a (v) is a material supplier, service provider or customer nanlananluun or a lessor or lessee of the company; ulanaanlla.uya 6. None of my relatives– 1. I am/was not a promoter of the company or its holding, subsidiary or associate company or member of the (i) hold any security of or interest in the company, its promoter group of the Company; holding, subsidiary or associate company during aly n nanal ya 2. I am/was not related to promoters or directors in the ununnanalya company, its holding, subsidiary or associate company; (ii) is indebted to the company, its holding, subsidiary 3. Apart from receiving director sitting fees/remuneration, or associate company or their promoters, or I have/had no material pecuniary relationship / n u aun a ay transactions, with the company, its holding, subsidiary prescribed during the two immediately preceding or associate company, or their promoters, or directors, nanalyaununnanalya unalynnanalya ununnanalya. (iii) has given a guarantee or provided any security in connection with the indebtedness of any third 4. None of my relatives has or had pecuniary relationship person to the company, its holding, subsidiary or or transaction with the Company, its holding, subsidiary associate company or their promoters, or directors or associate company, or their promoters, or directors, of such holding company, for such amount as amounting to two per cent. or more of its gross may be prescribed during the two immediately un al n y la u u n nanal ya un un higher amount as may be prescribed from time to nanalya time, whichever is lower, during the two immediately nnanalyaununnanal (iv) has any other pecuniary transaction or relationship year; with the company, or its subsidiary, or its holding or associate company amounting to two per cent. or more of . nyla its gross turnover or total income singly or in combination (i) holds or has held the position of a key managerial anannulau. personnel or is or has been an employee of the 7. I am not less than 21 years of age. Company or its holding, subsidiary or associate any n any nanal ya .anannnnnanany alynnanalya naanynnnnn listed entity is an independent director (ii) is or has been an employee or proprietor or a partner, n any nanal ya aly and I meet the criteria of independence as per the provisions nnanalya of the Companies Act, 2013. a a au any a n practice or cost auditors of the company or its Thanking you, holding, subsidiary or associate company; or Yours faithfully, anylalanulnaaa Director: Srinath Batni any transaction with the company, its holding, DIN: 00041394 subsidiary or associate company amounting Date: 29.04.2021

112 Assuring Digital Experiences CONSOLIDATED FINANCIAL STATEMENTS Cigniti Technologies Ltd.

INDEPENDENT AUDITOR’S REPORT

Opinion aauaanynnlananalannnlna referred to as the “Holding Company”) and its subsidiaries (the Holding Company and its subsidiaries together referred to as “the “Group”), comprising of the Consolidated Balance Sheet as at March 31, 2021, the Consolidated anannlunannnnlaa l an an nla an an n uy ya n n an n nla nanal an nlun a uay nan aunn l an lanaynannaanlananalan. nunnanunanananlanannuaa nlananalannanuyanaan nannuanauanannyaunnnlnally annanlaaaauaaanla nlunnnnlaaannlaan annuyyannaa. We conducted our audit of the Consolidated Financial Statements in accordance with the Standards on Auditing aunn.unlunanaau described in the ‘Auditor’s Responsibilities for the Audit of the Consolidated Financial Statements’ section of our report. We are independent of the Group in accordance with the ‘Code of Ethics’ issued by the Institute aunannaalunaalanuau nanalanunnanulunanaulllu al nl n aan un an . l a aunaanunanaaaauaunnn Consolidated Financial Statements. yauaaaanunalunnannuau nlananalannanalyana.a annuaunlananalanaalannn our opinion thereon, and we do not provide a separate opinion on these matters. For each matter below, our nuauaanan. We have determined the matters described below to be the key audit matters to be communicated in our . a ulll nl n u nl au Consolidated Financial Statements section of our report, including in relation to these matters. Accordingly, our audit included the performance of procedures designed to respond to our assessment of the risks of material misstatement of the Consolidated Financial Statements. The results of audit procedures performed by us, including those procedures performed to address the matters below, provide the basis for our audit opinion on the accompanying Consolidated Financial Statements.

114 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

(as described in note 3.1 of the Consolidated Financial Statements) Our audit procedures included the following: As at March 31, 2021, the Group has goodwill amounting to • We tested the design, implementation and operative ..lannlanannal n anan y nnal nl aunnn.analllunn.nlun goodwill impairment assessment; their subsidiaries. • We assessed the Group’s methodology and judgements In accordance with Ind AS, the goodwill is tested annually applied in determining the CGU to which goodwill is allocated anununala and impairment analysis. In making this assessment, we also Generating Unit’s (CGU) recoverable value compared to the aluannalualany carrying value of the assets. and independence of Company’s specialists involved in the The inputs to the impairment testing model include: process;

• Projected revenue growth, operating margins and • With the assistance of a specialist, we assessed the assumptions ananya aun y a a nlun un a a an nal • allnaynyaann rates used; in consideration of the current and estimated future perpetuity; and economic conditions; • Discount rates that represent the current market • We assessed the recoverable value headroom by performing an an n sensitivity testing of key assumptions used; consideration the time value of money. • We discussed potential changes in key drivers as compared to The impairment test model includes sensitivity testing of previous year / actual performance with management in order key assumptions, including revenue growth, operating to evaluate whether the inputs and assumptions like projected margin and discount rate. nu . u n a a The annual impairment testing is considered a key audit were suitable; matter because the assumptions on which the tests are • We tested the arithmetical accuracy of the impairment model; a a ly unal an a a y uu and market and economic conditions which are inherently uncertain, and because of the materiality of the balances to • a auay la lu a nanalanaal. n n . an nla nanal statements. (as described in note 37A of the Consolidated Financial Statements) Our audit procedures included the following:

• We tested the design, implementation and operative As at March 31, 2021 the Group has outstanding trade n anan y nnal nl al an unll nu . . la. allowance for credit losses The Group has determined the allowance for credit losses ananauanalln • We assessed the completeness and accuracy of the information auunanauun used in the estimation of probability of default and tested conditions. historical payment records, correspondences with customers anuunllnualanan We considered this as key audit matter due to the materiality aunannanaanuna We performed procedures to test the ageing of receivables, stated above. tested the mathematical accuracy and computation of the allowance for credit losses and assessed the allowance for layanan.

Annual Report 2020-21 115 Cigniti Technologies Ltd.

The Holding Company’s Board of Directors is responsible for the other information. The other information comprises the information included in the Annual Report, but does not include the Consolidated Financial Statements and our auditor’s report thereon. Our opinion on the Consolidated Financial Statements does not cover the other information and we do not anyauannlunn. In connection with our audit of the Consolidated Financial Statements, our responsibility is to read the other information and, in doing so, consider whether such other information is materially inconsistent with the nlananalanunlannauaaaally misstated. If, based on the work we have performed, we conclude that there is a material misstatement of this nanauaa.annna. The Holding Company’s Board of Directors is responsible for the preparation and presentation of these nlananalannunaauana nlananalnnlananalannlunnn nlaaannlaanannuyunaan aunnnlnallyannanlunnanunnanan unnaannanunnanaulaan. The respective Board of Directors of the companies included in the Group are responsible for maintenance auaaunnnaannauana of the Group and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; making judgments and estimates that are reasonable and prudent; and the nlnananannanauannalnanalnlaanly for ensuring the accuracy and completeness of the accounting records, relevant to the preparation and presentation of the Consolidated Financial Statements that give a true and fair view and are free from material misstatement, whether due to fraud or error, which have been used for the purpose of preparation of the Consolidated Financial Statements by the Directors of the Holding Company, as aforesaid. In preparing the Consolidated Financial Statements, the respective Board of Directors of the companies included in the Group are responsible for assessing the ability of the Group to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unlanannnluauaananalalna but to do so. Those respective Board of Directors of the companies included in the Group are also responsible for overseeing nanalnu. Our objectives are to obtain reasonable assurance about whether the Consolidated Financial Statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit nunaanllalayaaalann.anan arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably nunnnuannanlananal Statements. a an au n aan nal un an anan nal skepticism throughout the audit. We also: • Identify and assess the risks of material misstatement of the Consolidated Financial Statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit naunanaaaaunn.nna material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

116 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

• Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are aanuan.nnaalnln unnnlnanyaauannalnanalnln nanalannlaanannunl. • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by management. • Conclude on the appropriateness of management’s use of the going concern basis of accounting and, a n au n an a aal unany la n nnaayananunalyunnuaannn. nluaaaalunanyauaannnuau lalunnlananalanuluanaua to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the Group to cease to continue as a going concern. • Evaluate the overall presentation, structure and content of the Consolidated Financial Statements, including the disclosures, and whether the Consolidated Financial Statements represent the underlying transactions and events in a manner that achieves fair presentation. • anunaaaunannanalnannun anuannnauannanalnan aauannnnnlananalan.anl nunananaunanalanunnlun nlananalanannnau. We communicate with those charged with governance of the Holding Company and such other entities included in the Consolidated Financial Statements of which we are the independent auditors regarding, among alannannauannanaunnnlunanynan nnnnalnlanyunuau. We also provide those charged with governance with a statement that we have complied with relevant ethical unannnnanunaalllananaa may reasonably be thought to bear on our independence, and where applicable, related safeguards. From the matters communicated with those charged with governance, we determine those matters that were nannaunlananalannanalyana 31, 2021 and are therefore the key audit matters. We describe these matters in our auditor’s report unless laulanluulluauannlyauan naaaulnunanuauanun nulanalyuulnnuunan. uynnalala a auananallnananlananunlan belief were necessary for the purposes of our audit of the aforesaid Consolidated Financial Statements; n u nn aun a u y la lan aan aa nlannanalananaaaauanan books; nlaalannlaanannlunan of Other Comprehensive Income, the Consolidated Cash Flow Statement and Consolidated Statement of annuyalyananaunanan purpose of preparation of the Consolidated Financial Statements; (d) In our opinion, the aforesaid Consolidated Financial Statements comply with the Accounting Standards unnaannanunnanaula amended;

Annual Report 2020-21 117 Cigniti Technologies Ltd.

(e) On the basis of the written representations received from the directors of the Holding Company and its subsidiary as on March 31, 2021, and taken on record by the respective board of directors, none of the uannannaualanan appointed as a director in terms of Section 164 (2) of the Act; auayanannnnalnanalnlnanal reporting with reference to these Consolidated Financial Statements of the Holding Company, refer to uaannnu.nnananlanann by the Management, the provisions of the section 143(3)(i) are not applicable to its subsidiary company incorporated in India; (g) In our opinion the managerial remuneration for the year ended March 31, 2021 has been paid / provided by the Holding Company and its subsidiary company incorporated in India to their directors in accordance with the provisions of section 197 read with Schedule V to the Act; anlununaanul Companies (Audit and Auditors) Rules, 2014, as amended, in our opinion and to the best of our information ananlanannu . u l a nn lan n nla nanal n n nlananalannnlananalan . unaanylnnanlunanaunyan March 31, 2021 for which there were any material foreseeable losses; and . naunuannuanann Fund by the Holding Company and its subsidiary company incorporated in India during the year ended a.

For Chartered Accountants ICAI Firm Registration Number: 101049W/E300004

______ Partner Place of Signature: Hyderabad Membership Number.: 213271 Date: April 29, 2021 UDIN: 21213271AAAABH2023

118 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

nnunnuaunlananalannnlna referred to as the “Holding Company”) as of and for the year ended March 31, 2021, we have audited the nnalnanalnlnnlananalannnl aaa.nnananlanannyanann Section 143(3) (i) are not applicable to its subsidiary company incorporated in India. The Board of Directors of the Holding Company, are responsible for establishing and maintaining internal nanal nl a n nnal nl nanal n a al y ln Company considering the essential components of internal control stated in the Guidance Note on Audit of Internal Financial Controls Over Financial Reporting (the “Guidance Note”) issued by the Institute of Chartered Accountants of India (“ICAI”). These responsibilities include the design, implementation and maintenance aua nnal nanal nl a an ly nun ly an n conduct of its business, including adherence to the Holding company’s policies, the safeguarding of its assets, the prevention and detection of frauds and errors, the accuracy and completeness of the accounting records, anlyaanlalnanalnanauun. unlyannnnlnanynnalnanalnln nlananalananuau.nuuaunaanuan anananununnnalal anaunnalnanalnluy.anaanuanu a ly al un an lan an au an anal auan auauannalnanalnlnnlananalana alananananunlalynallaal. u au nl n u an au n au auay nnal nanalnlnnlananalananann.u aunnalnanalnlnnlananalannluannan unannnnalnanalnlnnlananalanan aaaalanannanaluannanannnnal control based on the assessed risk. The procedures selected depend on the auditor’s judgement, including the anaalannanalanuau. laaunaanunanaaaau au nn n ln any nnal nanal nl n nla nanal statements. any nnal nanal nl n nla nanal an a nanalauananlalynanalnanaan nanalannalunaannallyaaunnnl. anynnalnanalnlnnlananalannlul and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly anan an n a any anal auan a anan a a nay aan nanal an n aan nallyaaunnnlanaannuanyan made only in accordance with authorisations of management and directors of the company; and (3) provide analauanannnlynunauaunun anyaaulaaaalnnanalan.

Annual Report 2020-21 119 Cigniti Technologies Ltd.

au nn lan nnal nanal nl n nla nanal statements, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may occur and not be detected. Also, projections of any evaluation of the nnalnanalnlnnlananalanuuau annalnanalnlnnlananalanay nauaauannnnalanlu may deteriorate. Opinion nunnlnanyaanannallaalauannalnanalnl n nla nanal an an u nnal nanal nl n nlananalananlyaaaannnalnl nanalnaalylnanynnnalnn internal control stated in the Guidance Note issued by the ICAI.

For Chartered Accountants ICAI Firm Registration Number: 101049W/E300004

______ Partner Place of Signature: Hyderabad Membership Number.: 213271 Date: April 29, 2021 UDIN: 21213271AAAABH2023

120 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

CONSOLIDATED BALANCE SHEET (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

ylananun 3 . 1,719.48 Other intangible assets 3 ua . 2,989.92 Goodwill 3 . . aan 12 . Financial assets Loans 5 . . nnunnanala 6 . Financial assets Investments 4 8,046.27 4,889.19 Loans 5 64.06 . Trade receivables . 16,441.01 aanaualn 8 . 762.20 analananaanaualn 9 10,230.40 . unnanala 6 . 4,899.94 unaan 10 . 262.82 Other current assets 11 . . uyaaal 13 2,802.00 2,784.63 uy 14 34,432.73 23,939.09 Financial liabilities Lease obligation . . Long term provisions 19 . 900.90 Financial liabilities Borrowings 15 1,611.26 8,377.26 Trade payables 16 i) total outstanding dues of micro enterprises and small enterprises ii) total outstanding dues of creditors other than micro enterprises . 6,014.39 and small enterprises Lease obligation 907.82 . unnanallal 18 287.79 . Short term provisions 19 . . unalalyn 20 1,833.64 . Other current liabilities 21 . . uaynanaunnl 2.3 aanynnaannalanlananalan. As per our report of even date. For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

Annual Report 2020-21 121 Cigniti Technologies Ltd.

CONSOLIDATED STATEMENT OF PROFIT AND LOSS (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

Revenue from operations 22 . 87,197.21 Other income 23 . . Finance income 24 . . lynn 25 . . n 26 22,947.82 22,432.04 ananaann 1,226.92 1,147.81 Finance costs 28 . 799.64 29 una . 971.38 aalya . (47.08) a . 924.30 annnanlannanna (269.39) . aun lan n ly n n lan (40.43) (161.26) na (309.82) nalaluuya.a 30 aunaaualuyl 37.77 43.87 luunaaualuyl 37.77 43.69 2.3

aanynnaannalanlananalan. As per our report of even date.

For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

122 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

CONSOLIDATED STATEMENT OF CHANGES IN EQUITY (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

No. Add: Issued during the year (refer note 13) 1.82 18.20 Add: Issued during the year (refer note 13) 1.74 17.37 280.20

(893.25) Impact of adoption of new accounting standard (660.62) (660.62) ya . . annnanlann . . operations aunlannly (161.26) (161.26) nnlan uuyann 703.27 . 46.00 aaaynn . . 525.93 ya . . annnanlann (269.39) (269.39) operations aunlannly (40.43) (40.43) nnlan uuyann . . 112.12 aaaynn . . 144.89

aanynnaannalanlananalan.

As per our report of even date.

For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

Annual Report 2020-21 123 Cigniti Technologies Ltd.

CONSOLIDATED STATEMENT OF CASH FLOWS (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

Cash flow from operating activities . 13,084.29 ananaann 1,226.92 1,147.81 Interest income on bank deposits . (439.47) Income on fair valuation of mutual funds . . nnnnaun (17.34) nnnanana . 799.64 nalnanlann 7.78 (0.81) aaaynn . . Provision for /(recoveries of) doubtful trade receivables, net 21.02 . alnlnunan (92.98) . an 38.12 . Increase in trade payables 344.47 600.20 naannanallal 133.26 . Increase/ (decrease) in other liabilities 244.39 (39.19) Increase/ (decrease) in provisions 263.89 (16.31) Decrease/ (increase) in trade receivables . . anannanala 207.64 . Decrease/ (increase) in other assets . (389.08) Decrease/ (increase) in loans 8.08 . Cash generated from operations naanun . . (A) uaylananun (318.47) . Investments in mutual funds and debentures . (4,743.60) Redemption of mutual funds and debentures . Investment in bank deposits . . Redemption of bank deposits 4,218.49 2,672.10 Interest received . 114.87 (B) lyn . 64.20 Payment towards lease obligation . (1,096.37) Interest, other borrowing cost and factoring charges paid . . Bill discounting with bank, net (169.19) 169.19 annnanlannunyalan (269.39) . aanaualnannnya . (1,172.17) Cash and cash equivalents at the end of the year 949.96 Balances with banks nunaun . 716.27 annan . Cash on hand 0.07 . Cash credit facility (1,611.26) (8,208.07) 949.96 As per our report of even date.

For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

124 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (All amounts are in lakhs of Indian Rupees, unless otherwise stated) AS compliant Schedule III), as applicable to the Consolidated Financial Statements. The Consolidated Financial Statements comprise nanal an n nl The Consolidated Financial Statements have Limited (“the Company”) and its subsidiaries been prepared on a historical cost basis and (hereinafter collectively referred to as “the consistent with previous year subject to changes Group”) for the year ended March 31, 2021. in accounting policies. The Consolidated Financial The Company is a public company domiciled in Statements are presented in INR and all values India and is incorporated under the provisions a un na la n of the Companies Act. Its shares are listed on otherwise indicated. n an n na. any la a Dwarakapuri Colony, Panjagutta, Hyderabad. The The Consolidated Financial Statements comprise Group is principally engaged in providing software nanal an any an testing services across the world. its subsidiaries as at March 31, 2021. Control is anua The Consolidated Financial Statements were to variable returns from its involvement with the authorised for issue in accordance with a nanaalyaun resolution of the directors on April 29, 2021. un.ally The World Health Organisation (WHO) declared the Group controls an investee if and only if the ua nau a a Group has: lalanna.nun • n .. n to this, Government of India declared lockdown that give it the current ability to direct the on March 23, 2020 and the Group has taken relevant activities of the investee); measures to enable employees to work from home by mobilizing laptops and desktops with • u aal un access to secure virtual work environment its involvement with the investee, and wherever necessary. • The ability to use its power over the investee The Group has made a detailed assessment of its aun. luynnyaanayn Generally, there is a presumption that a value of all its assets. Based on current indicators majority of voting rights result in control. To of future economic conditions and considering the support this presumption and when the Group various measures announced by the government has less than a majority of the voting or similar uunuully rights of an investee, the Group considers recover the carrying amount of these assets. The all relevant facts and circumstances in naluuaay assessing whether it has power over an investee, n a a a a a including: aal nanal an an Company will continue to closely monitor any • The contractual arrangement with the other material changes in future economic conditions vote holders of the investee; and assess the impact on its business. • Rights arising from other contractual arrangements; • The Group’s voting rights and potential voting rights; and The Consolidated Financial Statements of the • The size of the group’s holding of voting Group have been prepared in accordance with rights relative to the size and dispersion nan unn ana n n of the holdings of the other voting rights under the Companies (Indian Accounting holders. anaulaan uannl annanunn an investee if facts and circumstances indicate II of Schedule III to the Companies Act, 2013, (Ind

Annual Report 2020-21 125 Cigniti Technologies Ltd.

that there are changes to one or more of the u n an n three elements of control. Consolidation of a subsidiary are based on the amounts of the subsidiary begins when the Group obtains control assets and liabilities recognised in the over the subsidiary and ceases when the Group nla nanal an a loses control of the subsidiary. Assets, liabilities, auna. nannauayau lnaaynaun disposed of during the year are included in the parent’s investment in each subsidiary and the nla nanal an a annuyauay. the Group gains control until the date the Group unnanlylan ceases to control the subsidiary. account for any related goodwill. nla nanal an a (c) Eliminate in full intragroup assets and prepared using uniform accounting policies laluynnana for like transactions and other events in similar lananannn circumstances. If a member of the group uses ululn accounting policies other than those adopted intragroup transactions that are recognised in n nla nanal an l auaylananun transactions and events in similar circumstances, are eliminated in full). Intragroup losses appropriate adjustments are made to that group ay na an an a u nanal an n an nn n nla nanal nla nanal an nu an.nnaal conformity with the group’s accounting policies. aynaa nanal an all n u lnan an l uln for the purpose of consolidation are drawn up from intragroup transactions. to same reporting date as that of the parent l an a nn company, i.e., year ended on 31 March. When Comprehensive Income (OCI) are attributed to the end of the reporting period of the parent is uy l an u naauayuay an nnnlln n n prepares, for consolidation purposes, additional ul n nnnlln n an a nanalnanaaaa alan.nnayauna nanalanannal ananalanua annlananalnan to bring their accounting policies into line with the subsidiary, unless it is impracticable to do so. u aunn l. ll nau a an lal uy n n analananann (a) Combine like items of assets, liabilities, members of the Group are eliminated in full on uy n n an a consolidation. the parent with those of its subsidiaries. For

nlananalanunluualnall

Cigniti Technologies Inc. Software testing services USA Cigniti Technologies (UK) Limited Software testing services UK Cigniti Technologies (Australia) Pty Ltd. Software testing services Australia Cigniti Technologies (Canada) Inc. Software testing services Canada Gallop Solutions Private Limited Software testing services India

126 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

aun au a aa the consideration transferred measured at aunaaaluanaun The preparation of Consolidated Financial anynnnllnnnau. annnynu unla a n a the management to make judgments, incurred. a an aun a a aunanala aun nu n au an lal au a assets and liabilities and the disclosure of naaunaaalu. contingent liabilities, at the end of the reporting For this purpose, the liabilities assumed year. Although these estimates are based on include contingent liabilities representing the management’s best knowledge of current present obligation and they are measured events and actions, uncertainty about these aaunaalu assumptions and estimates could result in the aauuyn uunaaalaun nnnal. the carrying amounts of assets or liabilities in llnaanlalaun future periods. a business combination are measured at the The key assumptions concerning the basis indicated below: future and other key sources of estimation • aalalan uncertainty at the reporting date, that assets or liabilities related to employee a a nan aun a aal n aann a n adjustment to the carrying amounts of and measured in accordance with Ind AS aanlalnnnanal n a an n ly year, are described in note 34. The Group nly. based its assumptions and estimates on parameters available when the Consolidated • al uy nun la nanalana.n to share based payment arrangements of circumstances and assumptions about future auaaayn developments, however, may change due to arrangements of the Group entered market changes or circumstances arising that n la aa ayn are beyond the control of the Group. Such aann au a an a n aun measured in accordance with Ind AS 102 when they occu aaaynaaun date. • aalaalaln aannnun Assets Held for Sale and Discontinued In assessing the recoverability of assets Operations are measured in accordance including trade receivables, unbilled receivables with that standard. and investments, the Group has considered nnal an nal nan u • auaauaaalu aaalnlananal determined on the basis of the remaining statements including credit reports and contractual term of the related contract. economic forecasts. The Group has performed Such valuation does not consider potential sensitivity analysis on the assumptions used nalau. and based on current indicators of future n u au a un n nn u a nanal a an lal recover the carrying amount of these assets. au aa laan an The eventual outcome of impact of the global designation in accordance with the contractual alanayn terms, economic circumstances and pertinent estimated as on the date of approval of these nn a a aun a. analnnanalan. includes the separation of embedded annayau. Business combinations are accounted for If the business combination is achieved in unaun.an a any uly l uy n

Annual Report 2020-21 127 Cigniti Technologies Ltd.

auaaunaaalu unit is less than its carrying amount, the and any resulting gain or loss is recognised in an l alla u laaa. the carrying amount of any goodwill allocated to the unit and then to the other assets of the Any contingent consideration to be unit pro rata based on the carrying amount an y au n a of each asset in the unit. Any impairment loss aaluaauna.nnn llnnl.n nanlaaanalaly impairment loss recognised for goodwill is not a a nanal nun an n nuun. scope of Ind AS 109 Financial Instruments, is measured at fair value with changes in fair value llanallaaa nnl.nnn generating unit and part of the operation within consideration is not within the scope of Ind that unit is disposed of, the goodwill associated AS 109, it is measured in accordance with the with the disposed operation is included in appropriate Ind AS. Contingent consideration the carrying amount of the operation when alaauynaua determining the gain or loss on disposal. uunnaanuun Goodwill disposed in these circumstances is lnaunnuy. measured based on the relative values of the disposed operation and the portion of the Goodwill is initially measured at cost, being the ananunan. aanan transferred and the amount recognised for If the initial accounting for a business nnnlln n an any u combination is incomplete by the end of the nlnnala reporting period in which the combination au an lal au. a occurs, the Group reports provisional alunaaun amounts for the items for which the the aggregate consideration transferred, the accounting is incomplete. Those provisional u a a ly amounts are adjusted through goodwill n all a au an all during the measurement period, or additional of the liabilities assumed and reviews the a lal a n procedures used to measure the amounts new information obtained about facts and n a aun a. uanaaaun anllulnan aannul aa aalunaau amounts recognized at that date. These aggregate consideration transferred, then the adjustments are called as measurement gain is recognised in OCI and accumulated in period adjustments. The measurement uyaaal. n n ya no clear evidence of bargain purchase, the auna. ny n an ly n uy as capital reserve, without routing the same through OCI. The Group presents assets and liabilities in alan a n un nn After initial recognition, goodwill is measured un laan. n a a a at cost less any accumulated impairment current when it is: losses. For the purpose of impairment testing, ll au n a un nan • al nn aunaallaa be sold or consumed in normal operating u anan un a a cycle; n nan • Held primarily for the purpose of trading; irrespective of whether other assets or liabilities auaanun. • al n l months after the reporting period; or A cash generating unit to which goodwill has been allocated is tested for impairment • aaualnunl annuallyunlynan nanula indication that the unit may be impaired. If the liability for at least twelve months after the recoverable amount of the cash generating reporting period.

128 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

llaalaannun. a nal anan. n monetary items measured at fair value in A liability is current when: a foreign currency are translated using • l n nal an a a a n operating cycle; fair value is determined. The gain or loss • It is held primarily for the purpose of annanlannnnay trading; measured at fair value is treated in line with the recognition of the gain or loss on the • It is due to be settled within twelve months change in fair value of the item (i.e., translation after the reporting period; or n n a alu an • There is no unconditional right to defer or loss is recognised in OCI or statement of the settlement of the liability for at least l a al n n twelve months after the reporting period. anlly. ulaalllalann current. On consolidation, the assets and liabilities aaanlalala of foreign operations are translated into annunaanlal. aaanalna naanan The operating cycle is the time between the l a anla a an a aunanan prevailing at the dates of the transactions. For alannaanaualn. practical reasons, the group uses an average u a n l n a aanlanann operating cycle. aaaaaan rates at the dates of the transactions. The an n an n anlan unlananalan for consolidation are recognised in OCI. are presented in INR, which is also the parent On disposal of a foreign operation, the company’s functional currency. For each component of OCI relating to that particular entity the Group determines the functional foreign operation is recognised in statement uny an nlu n nanal l. statements of each entity are measured using that functional currency. The Group uses ny ll an n aun the direct method of consolidation and on business combination of a foreign operation disposal of a foreign operation the gain or loss on or after April 1,2016 and any fair value alal adjustments to the carrying amounts of assets amount that arises from using this method. an lal an n aun a treated as assets and liabilities of the foreign operation and translated at the spot rate of Transactions in foreign currencies are initially anana. recorded by the Group’s entities at their Any goodwill or fair value adjustments arising respective functional currency spot rates nunnanaun a a anan ual occurred before the date of transition to recognition. Ind AS (April 1, 2016), are treated as assets Monetary assets and liabilities denominated and liabilities of the entity rather than as in foreign currencies are translated at the assets and liabilities of the foreign operation. unnalunyaana Therefore, those assets and liabilities are the reporting date. nnnay alay n the functional currency of the parent and no annannln uanlannu. translation of monetary items are recognised an l n a uun al nl. any n an lu anlan nnay a a au n n a a a terms of historical cost in a foreign currency transition but includes only translation a anla un an a a nanaanna.

Annual Report 2020-21 129 Cigniti Technologies Ltd.

• laluannu l ll nu a nan u au nanal nun to the fair value measurement is such as, derivatives at fair value at each unobservable. balance sheet date. For assets and liabilities that are recognised in Fair value is the price that would be received nanalannauna to sell an asset or paid to transfer a liability the Group determines whether transfers have in an orderly transaction between market occurred between levels in the hierarchy by participants at the measurement date. The an aan a n fair value measurement is based on the lllnuanana presumption that the transaction to sell the value measurement as a whole) at the end of asset or transfer the liability takes place either: each reporting period. • In the principal market for the asset or For the purpose of fair value disclosures, liability, or the Group has determined classes of assets • In the absence of a principal market, in the and liabilities on the basis of the nature, most advantageous market for the asset characteristics and risks of the asset or liability or liability. and the level of the fair value hierarchy as The principal or the most advantageous lana. market must be accessible by the Group. The fair value of an asset or a liability is The Group derives revenue primarily from measured using the assumptions that market software testing services. Revenue from participants would use when pricing the asset contracts with customers is recognised when or liability, assuming that market participants control of the services are transferred to act in their economic best interest. uaanauna a alu aun a nnnanal nanu asset takes into account a market participant’s nl n an . alynannyun The Group has concluded that it is the the asset in its highest and best use or by principal in its revenue arrangements since selling it to another market participant that it is the primary obligor in all the revenue would use the asset in its highest and best arrangements as it has pricing latitude and is use. al.nun volume discounts/price incentives which are u u aluan nu a estimated and accounted for based on the are appropriate in the circumstances and for terms of contract. unaaaaalalau a alu an u lan observable inputs and minimising the use of The method for recognizing revenues and unobservable inputs. costs depends on the nature of services All assets and liabilities for which fair value rendered as mentioned below: au l n nanal • Time and material: Revenue from time statements are categorised within the fair and material contracts are recognized as value hierarchy, described as follows, based the related services are performed, which nlllnuanan uuannan the fair value measurement as a whole: agreed rate with the customer. Revenue • Level 1 — Quoted (unadjusted) market from the end of the last invoicing to the prices in active markets for identical assets reporting date is recognized as unbilled or liabilities; revenue. • laluannu • na nu lllnuanan nana the fair value measurement is directly or na ln indirectly observable; and where the performance obligations are a an n

130 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

no uncertainty as to measurement or n n alal collectability of consideration. When there aluanann is uncertainty as to measurement or unnnan ultimate collectability, revenue recognition unany aualy is postponed until such uncertainty is realisation and utilisation of the credit resolved. Percentage of completion is under the scheme. The receivables determined based on the project costs la a la a incurred to date as a percentage of nanalaann al a u receivable” to complete the project. The input • Interest income is recognized on a time method has been used to measure the proportion basis taking into account the progress towards completion as there amount outstanding and rate applicable is direct relationship between input and in the transaction. productivity. • Income and Losses from Investments is recognized based on changes in Fair value • of investments during the year and are reported on Net basis. A contract asset is the right to consideration n an an • Foreign currency gains and losses are the customer. If the Group performs by reported on net basis. transferring services to a customer before the customer pays consideration or before payment is due, a contract asset is recognized for the earned consideration un n a a an lal that is conditional. a au a aun • a aan A receivable represents the Group’s right au. a a an a la u to an amount of consideration that is to compute the amount are those that are unconditional (i.e., only the passage of enacted or substantively enacted, at the u ayn reporting date in the countries where the consideration is due). Refer to accounting u a an na aal l nanal a n n income. Financial instruments – initial recognition un n a lan anuunaun. nuln • ulnnuy. unaannlan A contract liability is the obligation to to the underlying transaction either in OCI or transfer services to a customer for which ly n uy. anan ally the Group has received consideration alua n an n a un (or an amount of consideration is due) with respect to situations in which applicable from the customer. If a customer pays a ulan a u nan consideration before the Group transfers and establishes provision where appropriate. services to the customer, a contract liability is recognized when the payment is made, or the payment is due (whichever is a un laly earlier). Contract liabilities are recognized n ay n n as revenue when the Group performs a a a an lal an under the contract. aynaunnanaln purposes at the reporting date. • a lal a n all aalayn n India Scheme (‘SEIS’) incentives under • nalalya nnnaly the initial recognition of goodwill or an

Annual Report 2020-21 131 Cigniti Technologies Ltd.

asset or liability in a transaction that is n a a an a la a a n not a business combination and, at the enacted or substantively enacted at the ananan reporting date. aunnnaall a lan n • n aal ay u l n u n aa nn l n n uy. in subsidiaries, when the timing of the a a n n alaynan correlation to the underlying transaction be controlled and it is probable that the nlynuy. aynllnn aaanalal the foreseeable future aalallynal a a a n all un a a aan un ul ay n ay alalanala aunuaananyunu aaalnyanaaan al.aaan authority. naalaaal nulnaaanaya ll aalal aan a an an ul ay n an launaya.u ay a unu a an n a a unualanul aalal nly n a • n a a lan probable that the Group will pay normal ul ay n naun.. arises from the initial recognition of an the period for which MAT credit is allowed to asset or liability in a transaction that is be carried forward. In the year in which the not a business combination and, at the Group recognizes MAT credit as an asset, it ananan is created by way of credit to the statement aunnnaall anlannaa asset. The Group reviews the “MAT credit • In respect of deductible temporary entitlement” asset at each reporting date and n aa nn nana n ua a a a al a ll ay nal a un n nly n a . al a ay n will reverse in the foreseeable future and a n au a a a un aal ll aalal aan combination, but not satisfying the criteria ay n an for separate recognition at that date, are utilised. n uunly n nan about facts and circumstances change. aynaunaa u a n n reviewed at each reporting date and reduced within the measurement period reduce nanlnala ll la a aun y un aal ll aalal result from new information obtained about allallaaa a an uan n a ul.nnaaa aun a. ayn aun a a a n a an a ll any ann a nnaa nannaal alauuaalllall nn n nl lan aa. aanuaan.llaua a a an lal a n al a n n auaaaaa loss. to apply in the period when the asset is a n aun a n realised or the liability is settled, based nunn

132 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

n an a a n n auna • nanunaua assets or services is not recoverable from Buildings 60 aanauyna lalun 10 aanaa Over the period of Leasehold improvements aunaaa lease naalal unuanu 10 • When receivables and payables are stated un aunanlu Computer and computer 3 n aun a al un ayalaanauynlu Vehicles 8 as part of receivables or payables in the The residual values, useful lives and methods balance sheet. of depreciation of property, plant and unaaananalya end and adjusted prospectively, if appropriate. Capital work in progress is stated at cost, net of accumulated impairment loss, if any. Property, lananunaan nanl a au aaly a accumulated depreciation and accumulated measured on initial recognition at cost. impairment losses, if any. Property, plant Following initial recognition, intangible assets an un un nallan un are carried at cost less any accumulated construction as at balance sheet are shown amortisation and accumulated impairment a aal n an la losses. advances are shown as loans and advances. The useful lives of intangible assets are uun nu la an aannn. ylananuna its book value only if it increases the future nanlanlaa n n a yn over the useful economic life and assessed for previously assessed standard of performance impairment whenever there is an indication nauull. that the intangible asset may be impaired. The amortisation period and the amortisation n y lan an un an nanl a a n an any nan a nally n useful life are reviewed at least at the end is derecognised upon disposal or when no of each reporting period. The amortisation uunna nnnanlanl its use or disposal. Any gain or loss arising on n n an an derecognition of the asset (calculated as the loss. nnnal and the carrying amount of the asset) is A summary of the policies applied to the nlu n an an l Group’s intangible assets is, as follows: when the asset is derecognised. Software licenses Finite (3 years) Depreciation on property, plant and nanl a nn uul un alula n a aln lives are not amortised, but are tested for basis using the rates arrived at based on the impairment annually, either individually useful lives estimated by the management. a anan un ll. The management has made technical an nn l assessment of the useful lives of the following annuallynnn classes of assets which coincides with the life continues to be supportable. If not, the lives prescribed under Schedule II of the annuullnnn Companies Act, 2013: made on a prospective basis.

Annual Report 2020-21 133 Cigniti Technologies Ltd.

Gains or losses arising from derecognition If ownership of the leased asset transfers of an intangible asset are measured as the to the Group at the end of the lease nnnal and the carrying amount of the asset and are of a purchase option, depreciation is nnanl calculated using the estimated useful life when the asset is derecognised. of the asset.

u a a al u Borrowing costs directly attributable to the to impairment. Refer to the accounting aun nun un lnnannn an asset that necessarily takes a substantial nanala. period of time to get ready for its intended use or sale are capitalised as part of the cost of the asset. All other borrowing costs are At the commencement date of the lease, nnnyu. the Group recognises lease liabilities Borrowing costs consist of interest and other measured at the present value of lease costs that an entity incurs in connection with payments to be made over the lease the borrowing of funds. . la ayn nlu ayn nlun n uan payments) less any lease incentives The Group assesses at contract inception receivable, variable lease payments whether a contract is, or contains, a lease. a n n an n a a an That is, if the contract conveys the right to aun a un nl u an n a a residual value guarantees. The lease nannan. aynalnlu of a purchase option reasonably certain to yuanayn The Group applies a single recognition and of penalties for terminating the lease, if the aunaaallla la u n laanlalalu the option to terminate. Variable lease assets. The Group recognises lease liabilities to aynannnann alaaynanua a a a n a n representing the right to use the underlying (unless they are incurred to produce assets. inventories) in the period in which the event or condition that triggers the payment occurs. unuaa the commencement date of the lease (i.e., In calculating the present value of lease the date the underlying asset is available payments, the Group uses its incremental u.uaaau borrowing rate at the lease commencement at cost, less any accumulated depreciation date because the interest rate implicit in and impairment losses, and adjusted for the lease is not readily determinable. After any remeasurement of lease liabilities. the commencement date, the amount of uanlu lalalna amount of lease liabilities recognised, initial accretion of interest and reduced for direct costs incurred, and lease payments the lease payments made. In addition, made at or before the commencement the carrying amount of lease liabilities is date less any lease incentives received. au a an a uaaana change in the lease term, a change in the alna lease payments (e.g., changes to future lease term and the estimated useful lives payments resulting from a change in an of the assets, as follows: naunula payments) or a change in the assessment ROU of an option to purchase the underlying ya asset.

134 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

recoverable amount. A previously recognised impairment loss is reversed only if there has been a change in the assumptions used to u al la determine the asset’s recoverable amount nn n since the last impairment loss was recognised. la any an un .. The reversal is limited so that the carrying those leases that have a lease term of 12 aun a n months or less from the commencement alaunnayn date and do not contain a purchase option). amount that would have been determined, alallalalua net of depreciation, had no impairment loss nnnla been recognised for the asset in prior years. unaanl Such reversal is recognised in the statement of alu. a ayn n l.anaan laanlalaluaa is provided on the revised carrying amount of n a n n a aln the asset over its remaining useful life. basis over the lease term. Goodwill is tested for impairment annually and when circumstances indicate that the The Group assesses, at each reporting date, carrying value may be impaired. Impairment whether there is an indication that an asset is determined for goodwill by assessing the ay a. any nan recoverable amount of each CGU (or group when annual impairment testing for an asset of CGUs) to which the goodwill relates. When u u a a the recoverable amount of the CGU is less recoverable amount. An asset’s recoverable than its carrying amount, an impairment loss aun an a a is recognised. Impairment losses relating to Generating Unit’s (CGU) fair value less costs goodwill cannot be reversed in future periods. of disposal and its value in use. Recoverable amount is determined for an individual asset, unless the asset does not generate a n a a laly nnn Provisions are recognised when the Group those from other assets or groups of assets. has a present obligation (legal or constructive) When the carrying amount of an asset or CGU as a result of a past event, it is probable alauna a an u u yn considered impaired and is written down to n n ll u l its recoverable amount. the obligation and a reliable estimate can be made of the amount of the obligation. When In assessing value in use, the estimated future uallan a a un n u al un an alu un a a un a a insurance contract, the reimbursement is un a an recognised as a separate asset, but only when alunyan the reimbursement is virtually certain. The the asset. In determining fair value less costs n lan a n n of disposal, recent market transactions are nananlnany taken into account. If no such transactions reimbursement. an n an aa aluan model is used. alu ny material, provisions are discounted using Impairment losses of continuing operations a un a a a n annanan aa laly. loss. When discounting is used, the increase in alunllanan the provision due to the passage of time is is made at each reporting date to determine naanan. whether there is an indication that previously nanlnln a a. u nan If the Group has a contract that is onerous, the Group estimates the asset’s or CGU’s the present obligation under the contract is

Annual Report 2020-21 135 Cigniti Technologies Ltd.

recognised and measured as a provision. the scheme for service received before the However, before a separate provision for an alananun onerous contract is established, the Group alayaayal recognises any impairment loss that has is recognized as a liability after deducting the occurred on assets dedicated to that contract. contribution already paid. If the contribution alayanunu An onerous contract is a contract under services received before the balance sheet which the unavoidable costs (i.e., the costs annaana that the Group cannot avoid because it has naaynllla the contract) of meeting the obligations alaunnuuayn un na n a cash refund. nun. unaal un a na uaannauy lannna lannnaunun lulllnan be made to a separately administered fund. any compensation or penalties arising from The Group also provides certain additional aluull.ulllnana lyn ala n comprises the costs that relate directly to the employees in the United States. These contract (i.e., both incremental costs and an alanaunun. allocation of costs directly related to contract n n un activities). nnlannun projected unit credit method. Contingent liability is disclosed in the case of: Remeasurements, comprising of actuarial ananlaln • A present obligation arising from past lunaunnlunnnn events, when it is not probable that an nnnlalyanun uullnu nlanalunaunnlun to settle the obligation nnnnnnlaly • A present obligation arising from past are recognised immediately in the balance events, when it cannot be measured sheet with a corresponding debit or credit to reliably. retained earnings through OCI in the period • A possible obligation arising from past in which they occur. Remeasurements are n unl aly u nlalnuun of resources is remote periods. The Group does not recognize a contingent aann laly u l n n loss on the earlier of: nanalan. • The date of the plan amendment or Commitments include the amount of curtailment, and purchase order (net of advances) issued to • The date that the Group recognises parties for completion of assets. Provisions, related restructuring costs contingent liabilities, contingent assets and Net interest is calculated by applying the commitments are reviewed at each balance unannnlaly sheet date. or asset. The Group recognises the following annnnnlan n n n n aannnnlaan Fund and Employee State Insurance are anl n nun . u • Service costs comprising current service has no obligation, other than the contribution a an an payable to the fund. The Group recognizes l n ualn an nnun contribution payable to these schemes as settlements; and annnanlyn • nnn. related service. If the contribution payable to

136 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

an nna an conditions are not taken into account when uula la determining the grant date fair value of awards, ulnnln but the likelihood of the conditions being aalyn. met is assessed as part of the Group’s best u au u anuuynun absences as the additional amount that it that will ultimately vest. Market performance ay a a ul unu nnanana entitlement that has accumulated at the fair value. Any other conditions attached to reporting date. an award, but without an associated service The Group treats accumulated leave un a n nn aaynl nnn.nnnna n a ln ly n naaluanaaanla aun u. u ln anannanaaunl compensated absences are provided for there are also service and/or performance based on the actuarial valuation using the conditions. unayan. n n aa a Actuarial gains/losses are immediately taken n ulaly au nna ananlanan performance and/or service conditions have deferred. not been met. Where awards include a market However, the Group presents the entire nnnnnanana provision towards accumulated leave as a treated as vested irrespective of whether the current liability in the balance sheet, since it a nnn nn a does not have an unconditional right to defer provided that all other performance and/or its settlement for twelve months after the nnaa. reporting date. nanuylaaa nu n n lynlunnu n a a n n Group receive remuneration in the form of nalaaa aa ayn y ly .nanalnn n a nan uy anyananaala nunuylanan. aluaaaynanan nal ly a au a a an. uyl anan Where an award is cancelled by the entity or determined by the fair value at the date by the counterparty, any remaining element when the grant is made using an appropriate a alu aa n valuation model. alyul. That cost is recognised, together with a lu uann n nn na n aa a anal a lun n ayn n uy computation of diluted earnings per share. period in which the performance and/or nn a ulll n ly n n. uula n nanal nun any na a n uyl anan a nanal a n ny at each reporting date until the vesting date anananallalyuynun nn another entity. a an u a nuuynunall ulaly.ananl nan ll nanal a a n nally a nnuulann aalulunananala as at the beginning and end of that period and n a a alu u nnlynn. Loss (FVTPL).

Annual Report 2020-21 137 Cigniti Technologies Ltd.

laan nanal a a nal a) The asset is held within a business model nn n n nanal a whose objective is to hold assets for naual a aa an llnnaualaan the Group’s business model for managing b) Contractual terms of the asset give rise on .naal aaaally a n nan a nan nann Payments of Principal and Interest (SPPI) component or for which the Group has on the principal amount outstanding. al aal n u nally au a nanal a a a This category is the most relevant to the Group. alulunaananalan nalaununanala aaaluulanan a uunly au a a costs. Trade receivables that do not contain cost using the EIR method. Amortised cost is a nan nann nn calculated by taking into account any discount which the Group has applied the practical unaunan n a au a anan that are an integral part of the EIR. The EIR nunn. aan nlu n nan n the accounting policies in section (f) Revenue n l. l an from contracts with customers. an a n n a nanal a la an loss. This category generally applies to trade measured at amortized cost or fair value and other receivables. through OCI, it needs to give rise to cash a a lly ayn nal nun la a a and interest (SPPI)’ on the principal amount FVTOCI if both of the following criteria are outstanding. This assessment is referred met: to as the SPPI test and is performed at an instrument level. a) The objective of the business model is achieved both by collecting contractual The Group’s business model for managing aanllnnanala nanal a ana and nanal a n na a a naual a . un l n represent SPPI. allullln naual a lln nanal Debt instruments included within the FVTOCI assets, or both. category are measured initially as well as at each reporting date at fair value. Fair ua al nanal a a value movements are recognized in the OCI. ulyanaa However, the Group recognizes interest established by regulation or convention in n an l al an the marketplace (regular way trades) are nananlnan recognised on the trade date, i.e., the date an l. n nn that the Group commits to purchase or sell asset, cumulative gain or loss previously the asset. n n la uyananl.n u uun aun earned whilst holding FVTOCI debt instrument nanalaalanua is reported as interest income using the EIR method. • Debt instruments at amortised cost • Debt instruments at FVTOCI • nun a an uy FVTPL is a residual category for debt instruments at FVTPL instruments. Any debt instrument, which does not meet the criteria for categorization as at • uynunaua aalaaa FVTPL. A ‘debt instrument’ is measured at the In addition, the Group may elect to designate amortised cost if both the following conditions a debt instrument, which otherwise meets are met: amortized cost or FVTOCI criteria, as at FVTPL.

138 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

However, such election is allowed only if doing When the group has transferred its so reduces or eliminates a measurement or a an recognition inconsistency (referred to as a a n n a a ‘accounting mismatch’). through arrangement, it evaluates an a n a an Debt instruments included within the FVTPL the risks and rewards of ownership. category are measured at fair value with all When it has neither transferred annnan nor retained substantially all of the and loss. risks and rewards of the asset, nor transferred control of the asset, the lluynnnn group continues to recognise the aauaaalu.uynun anan which are held for trading and contingent Group’s continuing involvement. In nan n y an au n that case, the group also recognises a business combination to which Ind AS103 an associated liability. The transferred alalaaa.all asset and the associated liability are uy nun u ay a aunaaa an irrevocable election to present in OCI rights and obligations that the Group uun an n a alu. has retained. uaulnnannun Continuing involvement that takes ynuna.laana the form of a guarantee over the on initial recognition and is irrevocable. transferred asset is measured at the u lay an uy lower of the original carrying amount instrument as at FVTOCI, then all fair value aanauaun an n nun lun of consideration that the group could dividends, are recognized in the OCI. There uay. is no recycling of the amounts from OCI to ananlnnal In accordance with Ind AS 109, the group investment. However, the group may transfer all uulaanlnuy. measurement and recognition of impairment uynunnlun l n lln nanal a an category are measured at fair value with all u annnan a) Financial assets that are debt instruments, and loss. and are measured at amortised cost e.g., loans, debt securities, deposits, trade nanalaalalaa receivables and bank balance ananalaaaula b) Trade receivables or any contractual right nanalaalyn.. a an nanal a removed from the Group’s balance sheet) that result from transactions that are within when: the scope of Ind AS 11 and Ind AS 18 a a ulllaa aa recognition of impairment loss allowance b) the Group has transferred its rights to on: aaan • Trade receivables or contract revenue i. the Group has transferred receivables; and substantially all the risks and rewards • nanala of the asset, or alan l aa ii. the Group has neither transferred n u u a an n nor retained substantially all the risks credit risk. Rather, it recognises impairment and rewards of the asset, but has loss allowance based on lifetime ECLs at each transferred control of the asset. reporting date, right from its initial recognition.

Annual Report 2020-21 139 Cigniti Technologies Ltd.

a l resulting from all possible default events over lananalnun. nanal lal a la a nal nnallnaual nn a nanal lal a a a a u u n FVTPL, loans and borrowings, payables, as accordance with the contract and all the cash appropriate. any..all cash shortfalls), discounted at the original EIR. ll nanal lal a n nally n an a an ny at fair value and, in the case of loans and un borrowings and payables, net of directly attributable transaction costs. • ll naual nanal instrument (including prepayment, u nanal lal nlu a nnallanlan and other payables and loans and borrowings l nanal nun. including bank overdrafts and cash credits. naan l nanal nun ann be estimated reliably, then the entity is aun nanal lal uuannnaual nnlaana nanalnun below: • aalllaall or other credit enhancements that are nanal lal a nlu nanal integral to the contractual terms lal l an an nanal aaalnualua liabilities designated upon initial recognition individual balances to determine impairment a a . nanal lal a la loss allowance on its trade receivables. The as held for trading if they are incurred for the evaluation is based on its historically observed purpose of repurchasing in the near term. aul a l Gains or losses on liabilities held for trading aalanaua annl. looking estimates. At every reporting date, the historical observed default rates are updated Financial liabilities designated upon initial anannalna recognition at FVTPL are designated as such are analysed. at the initial date of recognition, and only if the annaa.lal ECL impairment loss allowance (or reversal) designated as FVTPL, fair value gains/ losses recognized during the period is recognized attributable to changes in own credit risk annnan are recognized in OCI. These gains/ loss are anl.aunun n uunly an an a n n an an l. u ay anl.nanalaaua transfer the cumulative gain or loss within at amortised cost and contractual revenue uy.llannaaluu receivables: ECL is presented as an allowance, liability are recognised in the statement of i.e., as an integral part of the measurement l.uanna of those assets in the balance sheet. The anynanallalyaa. allowance reduces the net carrying amount. nl a a group does not reduce impairment allowance nalnnnanlan from the gross carrying amount. For assessing an n a uunly au increase in credit risk and impairment loss, the at amortised cost using the EIR method. Gains unnanalnunn an l a n n l basis of shared credit risk characteristics with when the liabilities are derecognised as well the objective of facilitating an analysis that is as through the EIR amortisation process. n nal nan na n nnalya. Amortised cost is calculated by taking into account any discount or premium on

140 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

aun an a a an integral part of the EIR. The EIR amortisation aanaualnnalan nluanannan comprise cash at banks and on hand and anl. annalauy of three months or less, which are subject to annnanannalu. nanal laly n n obligation under the liability is discharged For the purpose of the consolidated statement anll . n an n a a an a ualn nanallalylayan n a an a ln n uanally n a n a n uann an annlalya overdrafts as they are considered an integral uanally u an an part of the Group’s cash management. an a a nn of the original liability and the recognition of anlaly.nn The Group has only one reportable business carrying amounts is recognised in the segment, which is rendering of software anl. testing services. Accordingly, the amounts aannnanalanla the Group’s single business segment. unlaannanal assets and liabilities on initial recognition. nal nn n laan The Group charges its Corporate Social ananalaauy nly nu an nun an nanal lal. anl. nanal a a nun a laan a nly a change in the business model for managing The Company recognises a liability to pay those assets. Changes to the business model n uy l an a nun. u when the distribution is authorised, and the senior management determines change in distribution is no longer at the discretion of the unlaaulnal Company. As per the corporate laws in India, a nnalananan distribution is authorised when it is approved group’s operations. Such changes are evident by the shareholders. A corresponding amount nala.annun nlynuy. model occurs when the group either begins or aanayanan an. u la Basic earnings per share is calculated by nanalaallaan n n l aual ly laan a uy l an any a ayalyn deducting preference dividends and reporting period following the change in aual a y aa business model. The group does not restate nuuyauannun any previously recognised gains, losses . aly a uy a a (including impairment gains or losses) or aaaananuya interest. nayanlaan nlaaullyauya during the reporting period. The weighted nanal a an nanal lal a aanuuyauann an n aun n during the period is adjusted for events such the consolidated balance sheet if there is a as bonus issue, bonus element in a rights unlynallal issue, share split, and reverse share split recognised amounts and there is an intention (consolidation of shares) that have changed to settle on a net basis, to realise the assets nu uy a uann and settle the liabilities simultaneously. without a corresponding change in resources.

Annual Report 2020-21 141 Cigniti Technologies Ltd.

For the purpose of calculating diluted annanl aualuyal ann a n nn of the parent company and the weighted of material that states, “information is average number of shares outstanding during material if omitting, misstating or obscuring aauall ulanalynun lunaluya. decisions that the primary users of general u nanal an a n a nanal an nanalnanaua reporting entity.” The amendments clarify The amendments provide relief to lessees that materiality will depend on the nature or from applying Ind AS 116 guidance on lease magnitude of information, either individually anaunnnnn or in combination with other information, an a a nun n n nanal an. an.aaaln misstatement of information is material if it a lessee may elect not to assess whether ul analy nun a la n nn a decisions made by the primary users. l a la an. l a These amendments had no impact on the makes this election accounts for any change nla nanal an n nlaaynuln anyuua related rent concession the same way it would Group. account for the change under Ind AS 116, if an n a la an. This amendment had no impact on the nla nanal an The amendments to Ind AS 109 Financial Group. Instruments: Recognition and Measurement provide a number of reliefs, which apply to all hedging relationships that are directly aynana. The amendment to Ind AS 103 Business nlana nanlaan gives rise to uncertainty about the timing and/ a business, an integrated set of activities and aunnaaa assets must include, at a minimum, an input the hedged item or the hedging instrument. and a substantive process that, together, These amendments have no impact on the nanly nu aly nla nanal an a uu. u la a Group as it does not have any interest rate a un an u nlun all hedge relationships. the inputs and processes needed to create The amendments to Ind AS 107 prescribe outputs. This amendment had no impact lunau n nla nanal an make for hedging relationships to which the the Group but may impact future periods reliefs as per the amendments in Ind AS 109 should the Group enter into any business are applied. This amendment had no impact combinations. n nla nanal an the Group.

142 Assuring Digital Experiences 3. Property, plant and equipment, goodwill and other intangible assets

note 3.1) 193.53 404.36 529.99 345.80 338.31 10.98 246.66 246.66 Additions 87.70 24.62 . 401.62 173.76 . ann . . 19.43 2.72 40.20 193.53 492.06 356.66 246.66 246.66 Additions 33.36 . 4.14 312.98 . ann (3.38) (0.06) 1.20 (0.80) (3.04) 193.53 525.42 186.66 246.66 246.66

ManagementReports Corporate Overview 12.36 113.44 119.18 4.89 - 246.66 246.66 Charge for the year 4.27 48.71 . 47.07 . . 13.42 342.40 ann . 0.40 18.14 . 38.13 16.63 124.25 134.98 342.26 344.94 20.85 - 246.66 246.66 Charge for the year . . 21.48 31.10 . 211.08 23.18 . ann (3.49) (0.07) (0.20) (0.82) . 20.88 156.46 555.82 43.21 - 246.66 246.66 As at March 31, 2020 176.90 367.81 182.12 229.89 181.73 414.42 166.61 1,719.48 . 346.12 160.64 199.40 143.45 - - Annual Report2020-21 ylananunaaynaun..a..auauaalyan. Financial Statement 143 Cigniti Technologies Ltd.

3.1 Impairment testing of goodwill llauuunnannnalllunnna Private Limited and Gallop Solutions Private Limited has been allocated to its single Cash Generating Unit (CGU) i.e. Software Testing for impairment testing.

Software testing CGU . . The Group performed its annual impairment test as at March 31, 2021 and March 31, 2020. Based on aunlananaluananananun ananuanaly.nunaaluuy indicating no signs of impairment of goodwill. Accordingly, these Consolidated Financial Statements do not include any adjustment relating to impairment of goodwill. The recoverable amount of the software testing CGU has been determined based on a value in use alulanunannanaluayananna yaanaalull.aaannanalaun that are derived from the integrated results of economic outlook, industry outlook, project analysis, historical nanal analy . a un a al a n an n ununya.a.anaynyaa alauna.aa.aaalnaa growth rate for the software testing industry. It was concluded that the value in use is higher than the carrying value. As a result of this analysis, management has not recognised any impairment charge for the year ended March 31, 2021. The calculation of value in use for the units is most sensitive to the following assumptions: a. Revenue growth and EBITDA Margins b. Discount rates . aualaayna

The implications of the key assumptions for the recoverable amount are discussed below: annunananyulnulnanyan in the Software testing CGU. naunaynanulnulnan. The management recognizes that the speed of technological change and the possibility of new entrants anaanananaaun.nnann to have an adverse impact on the forecasts, but could yield a reasonably possible alternative to the alna.an.un.nln growth rate in Software testing CGU would not result in impairment.

144 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

There are no loans or deposits given, covered under section 186(4) of Companies Act, 2013.

Unsecured, considered good 4,498.62 832.27 Unsecured, considered good . 1,992.28 Unsecured, considered good 1,322.12 2,064.64

aanlula 80,000.00 904.00 80,000.00 832.27 Shriram Transport Finance Company Ltd. . . 60.00 604.38 an . . . . nanal . . Tata Capital Financial Services Limited 30.00 . IIFL Home Finance Limited . . nnlnuu . . . 1,992.28 uun 13,237.80 . launulalan 2,302,789.10 . launulalan 9,902.40 . yalaunuanunlan 138,826.44 766.42 100,918.64 . unalanunlan 132,407.63 . 132,407.63 .

Annual Report 2020-21 145 Cigniti Technologies Ltd.

2021 2020 2021 2020

Security deposits . . 64.06 .

515.54 64.06 64.15

ananalannananalanaaaalnnu. aynaluayayannuna.

2021 2020 2021 2020 Bank balances (having original maturity of more than twelve months) . Interest receivable 302.42 . Grant receivable . nnaln 2,744.89 2,744.89 Unbilled receivables 1,609.21 1,819.37 - 350.00

Unsecured, considered good . 16,441.01 Unsecured, considered doubtful 224.07 241.48 Less: Allowance for credit losses (224.07) (241.48)

aalauuallynlyany n.anyaalauaanlynanya partner, a director or a member.

aalannnanananallyay.

Balance with banks nunaun . 716.27 annan . Cash on hand 0.07 .

146 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

aanaualnn . 762.20 aalyn (1,611.26) (8,208.07) 949.96

2021 2020 2021 2020 Deposits with original maturity for more than 3 months . 10,230.40 . unlunnanalan . - -

naalnna . 262.82 259.22 262.82

Advances recoverable in cash or kind 21.49 2.44 aaan . 37.72 an 428.02 329.87 Balance with government authorities . 1,289.92

aanauuanyallynlyany n aan u a an ly n any a an a a member.

y lan an un an nanl a a nnaanaanananal 22.38 reporting nlyn . Provision for doubtful debts 31.88 Right to use assets/lease obligation 197.42 602.42 Revaluations of current investments to fair value . - -

Annual Report 2020-21 147 Cigniti Technologies Ltd.

ylananunannanla a n n a anaan 22.38 22.38 ananaln nlyn . . Provision for doubtful debts 31.88 31.88 Right to use assets/lease obligation 197.42 197.42 Revaluations of current investments to fair value . . -

ylananunannanla a n n a anaan ananaln nlyn Provision for doubtful debts Right to use assets/lease obligation Revaluations of current investments to fair value - - -

ununyaanyaulaaalananaaaaal nalllaalalaanulaynanulanaanly nanuulayn.nual.

auya.a 3,600.00 3,600.00 auya.a 2,802.00 2,784.63 ullyau uya

At the beginning of the year 278.46 2,784.63 276.64 2,766.43 Shares issued during the year against stock options 1.74 17.37 1.82 18.20 Outstanding at the end of the year 280.20

148 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

anyanlauyaanaalu.a.aluy shares is entitled to one vote per share. The Company declares and pays dividends in Indian rupees. The dividend proposed by the Board of Directors is subject to the approval of the shareholders in the nnualnaln.nnluananyluyall be entitled to receive the remaining assets of the Company after distribution of all preferential amounts. unllnnnuuyalyal.

P. Sapna . . . . C. V. Subramanyam . . . . C. Srikanth . . . . As per records of the Company, including its register of shareholders/members and other declarations alannalnaalnnlal annalna. For details of shares reserved for issue under the employee stock option (ESOP) plan of the Company, refer note 32. aanlnln..a naalu.aalaan..la.nnuya is subject to approval at the annual general meeting and are not recognised as a liability as at March 31, 2021.

Opening balance 28,633.76 27,930.49 uuyanlyn . 703.27 Opening balance . . uuyanlyn . . aaaynn . . 144.89 525.93 Opening balance (4,268.90) . Less: Impact of adoption of new accounting standard (660.62) unya . . aunlnlynnlanna (40.43) (161.26) Opening balance . . Add: Arisen during the year (269.39) .

Annual Report 2020-21 149 Cigniti Technologies Ltd.

Securities premium reserve is used to record the premium on issue of shares. The reserve can be utilised only for limited purposes such as issuance of bonus shares in accordance with the provisions of the Companies Act, 2013. aa ayn u n an a a alu n u employees under Employee stock option plan. Refer to note 32 for further details of these plans. annannanlannanannn n a n aunn ly an auula n a aa n uy. uulaaunlalnnnn. anannyaunuannaaalnunya.

Cash credit from banks (refer note (a) and (b) below) 1,611.26 8,208.07

Bills discounting with bank (refer note (c) below) 169.19

(a) Cash credit from banks of Rs. 1,611.26 lakhs (March 31, 2020: Rs 1,336.37 lakhs) is secured by yany lananunaalanyanal property of Mr. C.V Subramanyam, Managing Director and his relative. The cash credit is also secured by personal guarantee of the directors, Mr. C.V Subramanyam, Managing Director and Mr. C. Srikanth, anla.ayalnananaanna..a. a . .a.. any a aalal . . la unan borrowing facilities as at March 31, 2021 (March 31, 2020: Rs. 163.63 lakhs). (b) Cash credit from bank obtained by Cigniti Technologies Inc., USA (“CTI”) of Nil (March 31, 2020: USD .laualn..lauyyanaal any.ayalnananaanna..a.a ..a.nulaunanaynna..aa .nunulaun.aaalallaualn..la a.laualn..launann facilities as at March 31, 2021. ll unn an u. ll aun un a . the face value of the purchased accounts. The closing balance of bills discounting pertains to Cigniti nl aunn l a . la ualn Rs. 169.19 lakhs). aananynanannanlananln worth, senior debt to EBIDTA ratio, interest coverage ratio, limitation on indebtedness, distribution of dividend and purchase of its stock. The limitation on indebtedness covenant gets suspended, if CTI meets certain prescribed criteria. The other loans do not carry any debt covenant. The Group has not defaulted on any loans payable.

150 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

uannulaan 297.94 . uannua . . annnananallal aayalannnanananallylnay. lanannanyanann.

2021 2020 2021 2020 Lease obligation (refer note 38(a)) . . 907.82 .

Interest accrued but not due on borrowings (refer note below) 4.32 23.43 Capital creditors 66.76 32.71 Advance from customers 216.71 29.98 Contract liability . 139.58

nayalnallylnlyualyuunanalya.

nlunaaly 169.19 (169.19) 169.19 (169.19) - - nlunaaly . 169.19 . 169.19 50.26 169.19 (50.26) 169.19

nlulaannaayal.

2021 2020 2021 2020 Provision for gratuity . 900.90 nlan . . 900.90 255.81 285.13

naannaana 1,833.64 . 493.85

Annual Report 2020-21 151 Cigniti Technologies Ltd.

Statutory dues . .

Revenue from software testing services . 87,197.21

Set out below is the disaggregation of the Group’s revenue from contracts with customers:

US 73,924.42 69,211.49 Rest of the world . .

Trade receivables, net . 16,441.01 Unbilled revenue 1,609.21 1,819.37 Advance from customers 216.71 29.98 Contract liabilities . nllnuanallynnuannaunlllna at the balance sheet date. Upon completion of acceptance by the customer, the amounts recognised as naaalaaal. Contract liabilities represents the obligation of the Group to perform services for which the entity has received consideration from the customer. This majorly pertains to unearned revenue on account of alnnnalna. The Group has arrangements with the customer which are “time and material” basis. The performance lannaanaalnaa.nunaann the services are performed. u al un aann. nu na nanalnanlanaa over time and when there is no uncertainty as to measurement or collectability of consideration. When there is uncertainty as to measurement or ultimate collectability, revenue recognition is postponed until such uncertainty is resolved. Percentage of completion is determined based on the project costs incurred aaanaalaul.nu has been used to measure the progress towards completion as there is direct relationship between input anuy.nunnnuuaann. aynunayuay Group.

152 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

nn 1,127.26 annn 218.70 (82.62) Recoveries of bad and doubtful receivables (21.02) . alnlnuna 92.98 . Miscellaneous income 69.28 18.14 359.95

Interest income on bank deposits . 439.47 nnaaluannnuanl . . nnnnaun 17.34 985.32 585.06

Salaries, wages and bonus 49,760.27 49,402.73 Contribution to provident and other funds (refer note 31) . 448.34 aaaynn . . auynn 477.09 392.16 alan . 1,347.60

Power and fuel 318.60 386.61 Rent 401.94 389.49 aana . . Insurance 120.39 . Repairs and maintenance 44.44 38.39 Advertising, marketing and sales promotion 1,942.88 1,804.96 annan 247.66 402.69 Travelling and conveyance 629.92 . Communication costs 366.61 . unana 14,167.18 11,713.81 Legal and professional fees . 1,697.06 Payment to auditor (refer note below) 107.18 83.22 an . Software licensing cost 1,638.38 . Printing and stationery . . lann 18.06 . unn . 286.64 aalnlynunl 106.87 90.00 llanun 6.00 9.14

Annual Report 2020-21 153 Cigniti Technologies Ltd.

Audit fee . . Limited review . 30.00 an 8.00 unn 1.18 3.22 83.22

aaununyuunya 106.87 71.47 (b) Amount spent during the year nunaunanya ii) On purposes other than (i) above 30.00 90.00 nunanaalnlylynnululanya anunnaun..laaaaanaunuunalana.

anylananunn . 342.40 anuana . .

nn 114.60 . Interest on lease obligation 360.21 410.66 Other borrowing cost 14.60 . Factoring and bank charges 69.78 73.33 559.19 annnanyanaanya ended March 31, 2020 are:

ununalanalya . (47.08) unnaa . 971.38 lannananalayn . anaaalyannaannlunnunal impacts) received during the year pertaining to earlier years of Cigniti Technologies Inc., USA subsidiary of Cigniti Technologies Limited.

anaanaalyaynnln.uay of Cigniti Technologies Limited in the previous year.

154 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

a . 13,084.29 naaanna . . an 4,107.60 . naunnnaanua 93.10 . anulaynanaal (926.64) (3,443.22) yaaanayaaall MAT credit utilised . annnaul . 28.12 nulnaan . aa . .

unnuaynaunlaananlaauuanaan annnannnauulalannunn a.ulanlannaul.

uaaanlalannlyaalallynalunaaan unalalanaaanalallanalyaa authority. aaunaalulaynyaaualuyl anyaanuuyauannunya. luaunaalulaynaualuylany aanuuyauannunyaluaanu uyaaulunnnalllunaluyanuy shares. llnanaaaunaanluuan

aualuyalaann . . aanuuyanuna. 278.90 277.16 in lakhs) lun Employee stock options (No. in lakhs)* 1.14 anuuyaaulun 278.90 278.30 (No. in lakhs) aaluauya. 10.00 10.00 Earnings per share a. 37.77 43.87 lu. 37.77 43.69

annanannlnuyanaluyannaana auannanalan.

nuanluannnnuanluanna.

Annual Report 2020-21 155 Cigniti Technologies Ltd.

anyaannauylanannyaynauy.y lyalyanlaauynauaay of last drawn salary for each completed year of service. The scheme is funded through a policy with LIC. The llnaluannnnnananlau of funding and the amount recognised in the Balance sheet for the gratuity plan:

Current service cost 426.23 340.10 Interest cost . 70.24 unnlana (34.71) (18.18) 392.16 Actual return on plan asset 34.71 18.18

nnlan 1,964.07 . Fair value of plan assets . 614.73 900.90

. . Current service cost 426.23 340.10 Interest cost . 70.24 na . (64.42) Net actuarial losses/(gains) on obligation for the year recognised 12.79 161.26 under OCI

614.73 260.98 Investment income 34.71 18.18 Employer's contribution 190.00 377.00 na (82.27) (41.43) unnlanalunaunnnn (27.64) nn

anynu..laauyunnnyaa.. lakhs).

The major categories of plan assets as a percentage of the fair value of total plan assets are as follows:

Investments with LIC . .

156 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

nlannlanlal 12.79 . Financial loss/ (gain) on plan liabilities . Actuarial loss on plan assets 27.64 40.43 161.26 (i) The principal assumptions used in determining gratuity for the Company’s plans are shown below:

Discount rate . . aunna . . Salary rise . . Attrition Rate . . The estimates of future salary increases, considered in the actuarial valuation, take account nan ny n an lan a u a uly an an n employment market. all a un n a n a n aual a un during the current year.

naynyann 1 year 280.89 . ya 1,012.77 770.23 ya 792.89 639.31 More than 10 years 798.27 637.10 aauannnlanlanannyaa 2020: 6 years). uananyanalynanaunanl

aannauuna na 109.76 . a (122.06) (96.32) annaualayalana na (101.11) . a . 76.30 anyana nayana . . ayana (624.89) .

Contribution to provident and other funds . 448.34

Annual Report 2020-21 157 Cigniti Technologies Ltd.

Under the Employee Stock Option Plan, the Group, at its discretion, may grant share options to employees of the Group. The remuneration committee of the board evaluates the performance and other criteria of lyanaann.nlya annyauullnannn.nnlyall alyanuallnanyaaaualaalu.aalua nanaaaanunalallannaun annnunanan.anaunalan nanauuanaananyan distribution of relative share performance. nnlyunyannllnal

nanuylaaaynanan . . The following table contains movements in share options during the year:

2011 2013 2014-I 2014-II 2015 2011 2013 2014-I 2014-II 2015 Total No. of options under the grant . 10.00 20.00 . . . 10.00 20.00 . . Outstanding at April 1 0.09 . 1.33 0.07 0.39 . 1.60 Granted during the year . . Forfeited during the year 0.07 unya . 0.49 0.07 0.30 . 0.20 Outstanding at March 31 0.34 3.34 0.09 . 1.33 alaa 0.09 0.09 0.09 0.03 aaaaana.a.

The following table lists the weighted average remaining contractual life for the share options as at March 31, 2021 and as at March 31, 2020

an . 2.38 an 4.76 an 3.87 2.84 The weighted average fair value of options granted during the year ended March 31, 2021 was Rs 170.61.There were no options granted during the previous year.

annuannannnanuanna nyaa.

The following tables list the inputs to the models used for the year ended March 31, 2021. There were no grants during the previous year.

Dividend yield laly .. .. na .. .. lnannya ya ya Weighted average share price . . lal lal Model used model model lanalaaanunanannnalyna anaayu.lalyaunaallalyala to the life of the options is indicative of future trends, which may not necessarily be the actual outcome.

158 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

The Group has only one reportable business segment, which is rendering of software testing services. nlyaunaannnlananalanlaunl business segment. Geographical information

US 73,924.42 69,211.49 Rest of the world . .

llnannnunaalanna.

nlnalunuanunu.

Primentor Inc. nyanannnlnannun. Mr. C. V. Subramanyam aananan Mr. C. Srikanth nu Mr. Krishnan Venkatachary nanal Ms. Naga Vasudha Company Secretary Mr. Phaneesh Murthy Independent director Mr. Ram Krishna Agarwal Independent director Sri. Srinath Batni Independent director Ms. Nooraine Fazal Independent director Mr. K CH Subbarao Independent director

Professional fees 218.62 Remuneration . 430.67 103.94 . 21.00 21.00 21.00 Director sitting fees 12.00 12.00 12.00 Reimbursement of 4.28 8.91 n

Remuneration . . . (0.38) (21.00) (21.00) (21.00) payable Trade payables (18.29)

Annual Report 2020-21 159 Cigniti Technologies Ltd.

Professional fees 224.23 Remuneration 330.00 448.46 106.60 . 22.00 22.00 22.00 Director sitting fees 13.00 12.00 12.00 Reimbursement of . . n

Remuneration payable (110.00) . . (0.38) (22.00) (22.00) (22.00) Trade payables (19.49)

Key management personnel (Mr. C.V Subramanyam and Mr. C. Srikanth) have given personal guarantees and personal property as collateral security in favour of bankers in connection with cash credit facility whose closing balance in total is Rs. 1,611.26 lakhs (March 31, 2020: Rs. 1,336.37 lakhs).

As the future liability for gratuity and leave encashment is provided on an actuarial basis for the Company as a whole, the amount pertaining to the Key Management personnel and their relatives is not ascertainable and, therefore, not included above.

ananlaaaanualnaalnalnanan. anunanananalyauannnanalnlaayanan laaya.uannalanayanaununanlnun cash. aan u nla nanal an u anan a unaanaunaaaunnuna and liabilities, and the accompanying disclosures, and the disclosure of contingent liabilities. Uncertainty auaunanaululnuauaaalaun aynaunalalanuu. lulanuuanunannlu • Capital management Note 39 • Financial risk management objectives and policies Note 37 • Sensitivity analyses disclosures Notes 31 and 37. unlaannanllallaany yannnlaanalyanany yannnalaanalyann. uaallanaanlunnannann.ual unnaluananalyannnn or terminate the lease. That is, it considers all relevant factors that create an economic incentive for it to nalnan.nnauala anannannuanannlanaaly nnnna..nunnanlal nnanuanlaa.

160 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

unlunalaalala nnanllal..ya.uyallynn laaullanannanuanalanan readily available. Refer to Note 38 for information on potential future rental payments relating to periods following the annannannaannlunla. The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting aaaananaunaaalaunaynaunaan lalnnnanalyaal.uaaunana n aa aalal n nanal an a. n uan an assumptions about future developments, however, may change due to market changes or circumstances anaaynnlu.uananaunny occur. annaynaluanaananunal amount, which is the higher of its fair value less costs of disposal and its value in use. The fair value less costs of disposal calculation is based on available data from binding sales transactions, conducted at arm’s length, for similar assets or observable market prices less incremental costs for disposing of the a.alunualulananal.aau nyaannnluuunaauny nanuunnallnanaann. alaunnunaulalla uuananaualanu.aa lanll.yaununalaunn nlunanyanalyalanulannn.. aaanunualnaalaaal llaalalaanlanul.nanananun unaunaaaannaunlly nanlluuaaluualannnan. n n auy lan an n alu auy lan a determined using actuarial valuations. An actuarial valuation involves making various assumptions that ayauallnnuu.nlunanun auualaynaanalya.ulnlnaluanan lnnauannlanlynannaun.ll assumptions are reviewed at each reporting date. The parameter most subject to change is the discount rate. In determining the appropriate discount rate for plans operated in India, the management considers the interest rates of government bonds in unnnunlynnlan. alyaanullyaalalalyalun.aly tables tend to change only at interval in response to demographic changes. Future salary increases and auynaaanuunanaun.u details about gratuity obligations are given in note 31. The Group cannot readily determine the interest rate implicit in the lease, therefore, it uses its incremental borrowing rate (IBR) to measure lease liabilities. The IBR is the rate of interest that the Group would have to pay to borrow over a similar term, and with a similar security, the funds necessary to obtain an asset

Annual Report 2020-21 161 Cigniti Technologies Ltd.

alaaluuanalannnn. auulaayuannnalaaaalal uauaannnnannanannynau annnlaalnlaannuay functional currency). The Group estimates the IBR using observable inputs (such as market interest anaalalanuaannyauauay analnan. u n allan l a n al l n au un an a uu n nn. u n un an anticipated future economic conditions relating to industries the Group deals with and the countries a.nalulanluaalnan other related credit information for its customers to estimate the probability of default in future and has annaunalanlan. u l a an y la ayn aun an a alu u nanal instruments:

Investments 8,046.27 4,889.19 8,046.27 4,889.19 Loans . . . . Trade receivables . 16,441.01 . 16,441.01 aanaualn . 762.20 . 762.20 analananaanaualn 10,230.40 . 10,230.40 . nanala . . . .

Borrowings 1,611.26 8,377.26 1,611.26 8,377.26 Trade payables . 6,014.39 . 6,014.39 Lease obligation . 3,770.23 . 3,770.23 unnanallal 287.79 . 287.79 . ananaaaaluaanaualnaalaayal anunlalaaaynaunlalyuau nun.uananaaaaalunaa aynaunlalynyaaaanan. aalunanalaanlalnluaaunanunul annaunanannllnaannaluanal. unalnanallallanannaanayal.an unanallalnanuan.unalnanal anlulanaanalanaanaualnaly its operations. uaanluy.uanan anan.unanalaanyaalan uanananalanauanananaanu policies and risk objectives. The Board of Directors reviews and agrees policies for managing each of these risks, which are summarised below.

162 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

a unay ll n lan un a nanal nun unalanananall.uan aalyaalannannanlunanan nanalnunnanananannanalnun. The Group considers a counterparty whose payment is due more than 90 days after the due date as a defaulted party. This is based on considering the market and economic forces in which the entities in uaanannna.uan aununaynananlyunanalnan aluaaynynaayua.nalulan loss, the Group has also considered historical pattern of credit loss, the likelihood of increased credit annunalaulnnnuanu. The customer credit risk is managed by the Group’s established policy, procedures and control relating to customer credit risk management. Before accepting any new customer, the Group uses an internal n y a nal u ualy an n l y customer. Limits and scoring attributed to customers are reviewed on periodic basis. Outstanding ualaulalyn.ualunuanally nnanaul.nuannynnlaun lalauaulallanana aunaunnaann.uaa aaannanalnananalaaunanala a.laauaanaunualll nnanalaanananlynnalnn.ua uaaalnyunlallanaala n a n a. n a a n aun al l n an aualnnan. At March 31, 2021, the Company had 28 customers (March 31, 2020: 28 customers) that owed the anyanaalalanaunaalya allaluann.nuaalana anaunnaalyaalaunal. uaauanaaaaunn..laaa ..laalnanalany.a however, still subject to enforcement activity. uyauannnanallan. luyananananunluyannuaunaaalalu a un. u ana luy y anann aua ann nalynnuulynnaanaualaanyan auylnanalaanlal. alluaauylunanallalannaual undiscounted payments:

Borrowings 1,611.26 1,611.26 Trade payables . . Lease obligation . . 461.03 . nanallal 287.79 287.79 461.03

Annual Report 2020-21 163 Cigniti Technologies Ltd.

Borrowings 8,377.26 8,377.26 Trade payables 6,014.39 6,014.39 Lease obligation . . . 4,992.03 nanallal . . aaaaluuuaananalnunlluua because of changes in market prices. Market risk comprises three types of risk: interest rate risk, unyanaan.nanalnunayanlulan and borrowings and deposits. The sensitivity analysis in the following sections relate to the position as at March 31, 2021 and March 31, 2020. nyanalyananaaauna annaannnanalnunnnuna all constant. The following assumptions have been made in calculating the sensitivity analyses: nylanlauann a.annanalaannanallallaaaan March 31, 2020. naaaaluuuaananalnunlluua auannana.uuanna nalaalyunaallananna. The following table demonstrates the sensitivity to a reasonably possible change in interest rates on that nna.allaallnanua auannall

Indian Rupees . . (14.13) 14.13

Indian Rupees . . (34.09) 34.09 The assumed movement in basis points for the interest rate sensitivity analysis is based on the currently observable market environment. nunyaaaluuuaanulluua auannnana.uuannn an a la aly u an a n nu n denominated in a foreign currency). uuannnunyanaayanalanan lannnanuyanyanannann currency or where assets/liabilities are denominated in a currency other than the functional currency of the respective entities.

164 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

yannunyuaannyaanuna as under:

aanaualn USD 0.80 . 0.03 2.23 ZAR 91.08 . 49.03 204.63 EUR 0.44 38.07 0.09 7.42 AED 2.61 . 4.83 98.26

Trade receivables USD 4.08 298.39 2.72 203.32 EUR 1.14 98.13 3.23 . CAD 0.33 19.33 0.17 8.80 ZAR 10.93 . 38.98 162.68 SGD 2.01 109.33 1.66 87.14 AED . 114.63 3.83 77.86 DKK . . 14.93 164.34

Trade payables ZAR 0.10 0.49 0.97 4.06 AED 0.49 9.71 0.14 . The following tables demonstrate the sensitivity to a reasonably possible change in USD, ZAR and DKK anaallaallnan.anuau annaalunayaanlal.uununy changes for all other currencies is not material.

USD . . . . ZAR . . . . DKK . . 3.11 (3.11)

USD . . 2.06 (2.06) ZAR . . 3.63 (3.63) DKK . . 1.64 (1.64) uannanlannananal anaanya.alanaan annualaan.anula. Group also has certain leases spaces including guest houses with lease terms of 12 months or less anlalu.uallaanlalaluann nla.

Annual Report 2020-21 165 Cigniti Technologies Ltd.

Opening balance 2,989.92 . Additions 118.93 ann 1.80 23.16 Amortization . .

Opening balance 3,770.23 4,313.86 Additions 118.93 Accretion of interest 360.21 410.66 Payments (1,174.06) (1,073.22) Current 907.82 . nun . . The maturity analysis of lease liabilities are disclosed in Note 37. nalalalauyn llnaaunnnananl

Amortization of Right to use asset . . Interest on lease obligation 360.21 410.66 uaalaula..lanunyaa ..la.naunnnaulaayn.uannn aanuaanlalalnaa.. lakhs) on account of revision of terms of lease with respect to change in the lease payments over the period of the lease. uaallanaanlunnannann.n anayananlynananlaalanaln uunn.anannanunnnn nnannannaanalyann. aaunnaannunaalaunannl (March 31, 2020: Nil). (i) During the current year, the Company has received a draft Transfer Pricing (TP) assessment order .. un n n a n an aun ..lanlnalanaaly..lalunnaly. The adjustment majorly pertains to transfer pricing margin adjustment and interest on loans and aanua.ananaananaan documentation relating to the international transactions, believes that the Company has a strong basis to support its position and that the likelihood of any liability devolving on the Company is .anynlnnayaalaanu. (ii) During the current year, the Company has received a show cause notice from the Department of naauuananunlln Ahmedabad dated December 28, 2020, stating that the services provided by the Company are not covered under technical testing and analysis services and it appears that the Company provides services through subsidiaries in the foreign countries and accordingly the services rendered by the anyallunnnnualnnan

166 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

unynllnan.nall unanyauayaanaunn.la the year ended March 31, 2017, should not be cancelled/ recovered from the Company and (b) The penalty should not be imposed as per Customs Act, 1962. anyalnaanaaaunalalnn. Based on their internal assessment and legal opinion, Management believes that the software testing services being provided by the Company are eligible under the SEIS and will be able to establish that the services will not fall in the category of “Supply of services through commercial presence”. In view aananlannnl aaunn..laaullyal. aununyaanyaaln nnayaanannuyunnnan ananunanun.naall for an in person hearing where the Company had submitted the necessary information. The matter primarily relates to issue of shares to a resident entity against money received from an anyanuallaynlnun. (b) In the earlier years, the Company had made foreign investments aggregating to USD 1,002 ualnauyaalnuauanna nna.anynannaal from RBI and compounding FEMA related non compliances. Management is in the process of addressing the above matters and in view of the administrative/ ualnaunnlanlayllnaaaala nnlananalan. uuaalananaalnluuuyaaluu analluyaualuyl.ayuaal ananaalalu. The Group manages its capital structure in consideration to the changes in economic conditions and the unnanalnan.unaalunaanan debt divided by total capital plus net debt. The Group includes within net debt, interest bearing loans and nlaanaualn.ulyanaaanal level to ensure that the debt related covenants are complied with.

Borrowings 1,611.26 8,377.26 aanaualnn . (762.20) analananaanaualnn (10,230.40) . Current investments (refer note 4) (8,046.27) (4,889.19) - - uy 2,802.00 2,784.63 uy 34,432.73 23,939.09 Gearing ratio (Net debt/ Capital and net debt) In order to achieve this overall objective, the Group’s capital management, amongst other things, aims to ensure that it meets nanalnanaananlanannanaaluuun.a nnnanalnanulanalyalllanann.ann annanalnananynanlanannnunanuya.

No changes were made in the objectives, policies or processes for managing capital during the year ended March 31, 2021 and March 31, 2020. 40 al uy lan ly n un lyn an lynnalannanayn. anyllaanan.

Annual Report 2020-21 167 168 Cigniti TechnologiesLtd. Assuring DigitalExperiences Parent – Cigniti Technologies Limited . . . . . (40.43) . . Gallop Solutions Private Limited . . . (0.22) . . (0.22) Cigniti Technologies Inc., USA . 4,460.14 . 4,883.74 . . 4,883.74 Cigniti Technologies (UK) Limited, UK . (131.11) . (378.17) . . (378.17) Cigniti Technologies (Australia) Pty Ltd, Australia . (1,120.74) . 312.18 . . 312.18 Cigniti Technologies (Canada) Inc., Canada . . . . . . . (40.43) Adjustments arising out of consolidation . (269.39) - (269.39) (309.82) Parent – Cigniti Technologies Limited . 29,367.62 . . . (161.26) . . Gallop Solutions Private Limited . . . (0.07) . (0.07) Cigniti Technologies Inc., USA . . . 6,168.88 . 6,168.88 Cigniti Technologies (UK) Limited, UK . 247.41 . . . . Cigniti Technologies (Australia) Pty Ltd, Australia . . . . . . Cigniti Technologies (Canada) Inc., Canada . . . 43.08 . 43.08 oprt vriwManagementReports Corporate Overview (161.26) Adjustments arising out of consolidation . . .

42.uuanulanaynunyalaan.

As per our report of even date.

For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Annual Report2020-21 Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Financial Statement Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021 169

STANDALONE FINANCIAL STATEMENTS Cigniti Technologies Ltd.

INDEPENDENT AUDITOR’S REPORT

Opinion a au aanyn analn nanal an n nl anyalanaaaanannlun the Statement of Other Comprehensive Income, the Cash Flow Statement and the Statement of Changes in uy ya n n an n analn nanal an nlun a uay nanaunnlanlanaynannaaanaln Financial Statements”). nunnanunanananlanannuaa analnnanalannanuyanaan n ann u an a u an a n ny aunn nl nallyannaaaaanyaaanlun nnaanannuyyannaa. We conducted our audit of the Standalone Financial Statements in accordance with the Standards on Auditing aunn.unlunanaau described in the ‘Auditor’s Responsibilities for the Audit of the Standalone Financial Statements’ section of our report. We are independent of the Company in accordance with the ‘Code of Ethics’ issued by the Institute of aunannaalunaalanuau nanalanunnanulunanaulllu al nl n aan un an . l a aunaanunanaaaauaunnn Standalone Financial Statements. yauaaaanunalunnannuau analn nanal an nanal ya n a . a annuauanalnnanalanaalannnu opinion thereon, and we do not provide a separate opinion on these matters. For each matter below, our nuauaanan. We have determined the matters described below to be the key audit matters to be communicated in our report. aulllnlnunlauanaln Financial Statements section of our report, including in relation to these matters. Accordingly, our audit included the performance of procedures designed to respond to our assessment of the risks of material misstatement of the Standalone Financial Statements. The results of our audit procedures, including the procedures performed to address the matters below, provide the basis for our audit opinion on the accompanying Standalone Financial Statements.

172 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

(as described in note 4 of the Standalone Financial Statements) As at March 31, 2021, the Company has investment of Rs. Our audit procedures included the following: .lannnln. • We tested the design, implementation and operative anannuallyununal n anan y nnal nl subsidiary’s recoverable value compared to the carrying value. investment impairment assessment; The determination of recoverable amounts of the Company’s investments in the subsidiary relies on management’s estimates • We assessed the methodology applied by the Company auuaanun in its impairment analysis. In making this assessment, we to the forecast of the subsidiary’s future performance. alaluannalualan objectivity and independence of Company’s specialists The inputs to the impairment testing model include: involved in the process; • Projected revenue growth, operating margins and operating • With the assistance of a specialist, we assessed the anya aun aun y a • al ln a yn ya an n anlununaa perpetuity; and and terminal growth rates used, in consideration of the current and estimated future economic conditions; • Discount rates that represent the current market anuayann • We assessed the recoverable value headroom by consideration the time value of money. performing sensitivity testing of key assumptions used;

The impairment test model includes sensitivity testing of key • We discussed potential changes in key drivers as compared assumptions, including revenue growth, operating margin and to previous year/ actual performance with management in discount rate. order to evaluate whether the inputs and assumptions like projected revenue growth, EBIDTA, etc. used in the cash The impairment testing is considered a key audit matter because aual the assumptions on which the tests are based are highly unal an a a y uu a an n • We tested the arithmetical accuracy of the impairment conditions which are inherently uncertain, and because of the model; aalyalannanalanaal. • a auay la lu a nnanalnnanalan. (as described in note 37A of the Standalone Financial Statements) As at March 31, 2021 the Company has outstanding trade Our audit procedures included the following: receivables and unbilled revenue of Rs. 8,830.02 lakhs. The • We tested the design, implementation and operative Company has determined the allowance for credit losses based n anan y nnal nl nanauanallnau allowance for credit losses; unanauunnn. • We assessed the completeness and accuracy of the We considered this as key audit matter due to the materiality of information used in the estimation of probability of default aunannanaanunaa and tested historical payment record, correspondences above. uanuunllnu balances; and

• We performed procedures to test the ageing of receivables, tested the mathematical accuracy and computation of the allowance for credit losses and assessed the allowance for layanan.

Annual Report 2020-21 173 Cigniti Technologies Ltd.

The Company’s Board of Directors is responsible for the other information. The other information comprises the information included in the Annual report, but does not include the Standalone Financial Statements and our auditor’s report thereon. Our opinion on the Standalone Financial Statements does not cover the other information and we do not anyauannlunn. In connection with our audit of the Standalone Financial Statements, our responsibility is to read the other information and, in doing so, consider whether such other information is materially inconsistent with the Standalone Financial Statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If, based on the work we have performed, we conclude that there is a material misstatement of this nanauaa.annna. anyanlaann aan analn nanal an a a u an a nanal nnanalannlunnnaanannuy the Company in accordance with the accounting principles generally accepted in India, including the Indian unnananunnaannanunn anaulaan.nlyalnluannanauaaunn records in accordance with the provisions of the Act for safeguarding of the assets of the Company and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; making judgments and estimates that are reasonable and prudent; and the design, implementation and annanauannalnanalnlaanlynunauay and completeness of the accounting records, relevant to the preparation and presentation of the Standalone Financial Statements that give a true and fair view and are free from material misstatement, whether due to fraud or error. In preparing the Standalone Financial Statements, management is responsible for assessing the Company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the nnnaaunnunlanannnluaanya operations, or has no realistic alternative but to do so. aaalnlnanynanaln. Our objectives are to obtain reasonable assurance about whether the Standalone Financial Statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit nunaanllalayaaalann.anan arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably nunnnuannaanalnnanal Statements. a an au n aan nal un an anan nal skepticism throughout the audit. We also:

• Identify and assess the risks of material misstatement of the Standalone Financial Statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit naunanaaaaunn.nna material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

• Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances. Under section 143(3)(i) of the Act, we are also responsible for nunnnanyaauannalnanalnln nanalannlaanannunl.

174 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

• Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by management.

• Conclude on the appropriateness of management’s use of the going concern basis of accounting and, anaunanaaalunanylannn aayananunanyalynnuaannn.nlu aaaalunanyauaannnuaula lunanalnnanalanuluanauayu opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the Company to cease to continue as a going concern.

• Evaluate the overall presentation, structure and content of the Standalone Financial Statements, including the disclosures, and whether the Standalone Financial Statements represent the underlying transactions and events in a manner that achieves fair presentation. We communicate with those charged with governance regarding, among other matters, the planned scope and nauannanaunnnlunanynannnnnalnla identify during our audit. We also provide those charged with governance with a statement that we have complied with relevant ethical unannnnanunaalllananaa may reasonably be thought to bear on our independence, and where applicable, related safeguards. From the matters communicated with those charged with governance, we determine those matters that were nannauanalnnanalannanalyana 31, 2021 and are therefore the key audit matters. We describe these matters in our auditor’s report unless laulanluulluauannlyauan naaaulnunanuauanun nulanalyuulnnuunan. . uyanuuynalnn nanunnnnnuaann anaaaan. . uyna a auananallnananlananunl and belief were necessary for the purposes of our audit; nunnaunauylaanyanyaa aauanan alananannlunann nalanananannuyalyan agreement with the books of account; (d) In our opinion, the aforesaid Standalone Financial Statements comply with the Accounting Standards unnaannanunnanaul as amended; (e) On the basis of the written representations received from the directors as on March 31, 2021 taken on yannualanan appointed as a director in terms of Section 164 (2) of the Act; auayanannnnalnanalnlnanal reporting of the Company with reference to these Standalone Financial Statements, refer to our separate nnnu (g) In our opinion, the managerial remuneration for the year ended March 31, 2021 has been paid / provided by the Company to its directors in accordance with the provisions of section 197 read with Schedule V to the Act;

Annual Report 2020-21 175 Cigniti Technologies Ltd.

anlununaanul of the Companies (Audit and Auditors) Rules, 2014, as amended in our opinion and to the best of our nanananlanannu . anyalannlannnanalnnanaln nanalannanalnnanalan . anynaanylnnanlunanaunya ended March 31, 2021, for which there were any material foreseeable losses; and . n aun u an n uan an Protection Fund by the Company.

For Chartered Accountants ICAI Firm Registration Number: 101049W/E300004

______per Partner Place of Signature: Hyderabad Membership Number: 213271 al

176 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

aanyaanannullaulanlunuanaal anuanylananun. ylananunanyallyyananunyaann aalannnuan. nnananlanannyananlal nlunylananunalnnaany. anyunnnlnnananlyununaaa 3(ii) of the Order are not applicable to the Company and hence not commented upon. nnananlanannuanyanananylanu unuanalyanan maintained under section 189 of the Companies Act, 2013 (“the Act”). Accordingly, the provisions of clause 3(iii)(a), (b) and (c) of the Order are not applicable to the Company and hence not commented upon. n u nn an an nan an lanan n u a n lan nnuaananunnnnan Act are applicable and hence not commented upon. (v) The Company has not accepted any deposits within the meaning of Sections 73 to 76 of the Act and the Companies (Acceptance of Deposits) Rules, 2014 (as amended). Accordingly, the provisions of clause 3(v) of the Order are not applicable and hence not commented upon. unlanalannalnnanannan of cost records under Section 148(1) of the Act, for the services of the Company and hence not commented upon. (vii) (a) The Company is regular in depositing with appropriate authorities undisputed statutory dues including nunlyanuannaanaanauyu alal.nlanalauyuuyanan applicable to the Company. nnananlanannununuaunayaln nunlyanuannaanaanauy u uann a ya n a an n a y became payable. nnananlanannuanunaan aanannnaunanyu. nunnanannananlanannyananany has not defaulted in repayment of loans or borrowing to a bank. The Company did not have any outstanding lannunananalnunnnunul during the year. nnananlanannyanananyanaany nyaynalulnunanlannnunlaun applicable to the Company and hence not commented upon. aunauuunuana nanal an an an nan an lanan n y anan anauyanynaunanyyanly Company has been noticed or reported during the year. nnananlanannyanananaalunana nanaanuaalanaynn read with Schedule V to the Act.

Annual Report 2020-21 177 Cigniti Technologies Ltd.

nunnanynaany.nlau are not applicable to the Company and hence not commented upon. nnananlanannyananananla parties are in compliance with section 177 and 188 of the Act where applicable and the details have been lnnnanalanauyalalaunnana. nnananlanannuannanallananalan sheet, the Company has not made any preferential allotment or private placement of shares or fully or aly nl nu un ya un an n n un un lauanalalanyannnnun. nnananlanannyanananyann nanynnaanannnnann of the Act. nnananlanannunn Bank of India Act, 1934 are not applicable to the Company and hence not commented upon.

For Chartered Accountants ICAI Firm Registration Number: 101049W/E300004

______per Partner Place of Signature: Hyderabad Membership Number: 213271 Date: April 29, 2021 UDIN: 21213271AAAABF7312

178 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

n nunn u au analn nanal an n nl anyaanyanaaaunnalnanalnl nanalnnanalananyaaa. a any a nl aln an anann nnal nanal nlannnalnlnanalnaalyanynn the essential components of internal control stated in the Guidance Note on Audit of Internal Financial Controls Over Financial Reporting (“the Guidance Note”) issued by the Institute of Chartered Accountants of India (“ICAI”). nl nlu n lnan an annan aua nnal nanal nlaanlynunlyannnuunnlun adherence to the Company’s policies, the safeguarding of its assets, the prevention and detection of frauds and errors, the accuracy and completeness of the accounting records, and the timely preparation of reliable nanalnanauun. u nly an nn n any nnal nanal nl n analnnanalananuau.nuuaunaanuan anananununnnalalan aunnalnanalnluy.anaanuanua lyalunanlananauananalauanau auannalnanalnlnanalnnanalanaal ananananunlalynallaal. uaunlnuanaunauauaynnalnanal nlnanalnnanalananann.uaunnal nanalnlnanalnnanalannluannanunann nnalnanalnlnanalnnanalananaaaal anannanaluannanannnnalnlan the assessed risk. The procedures selected depend on the auditor’s judgement, including the assessment of the aalannanalanuau. laaunaanunanaaaau aunnnanynnalnanalnlnanalnnanalan. anynnalnanalnlnanalnnanalanan analauananlalynanalnanaannanal annalunaannallyaaunnnl.any nnal nanal nl n analn nanal an nlu l an procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly anan an n a any anal auan a anan a a nay aan nanal an n aan nallyaaunnnlanaannuanyan made only in accordance with authorisations of management and directors of the company; and (3) provide analauanannnlynunauaunun anyaaulaaaalnnanalan. aunnlannnalnanalnlnanalnnanalan including the possibility of collusion or improper management override of controls, material misstatements due

Annual Report 2020-21 179 Cigniti Technologies Ltd.

auayuann.lnanyaluannnalnanal nlnanalnnanalanuuaua nnalnanalnlnanalnnanalanaynauaau of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Opinion nunnanyaanannallaalauannalnanalnl nanalnnanalananunnalnanalnlnanaln nanalananlyaaaannnalnlnanal reporting criteria established by the Company considering the essential components of internal control stated in the Guidance Note issued by the ICAI.

For Chartered Accountants ICAI Firm Registration Number: 101049W/E300004

______ Partner Place of Signature: Hyderabad Membership Number: 213271 Date: April 29, 2021 UDIN: 21213271AAAABF7312

180 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

BALANCE SHEET (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

ylananun 3 . . Intangible assets 3 ua 2,001.61 2,678.90 aan 13 . Financial assets Investments 4 6,941.31 6,941.31 Loans 6 . . nnunnanala . Financial assets Investments 5 8,046.27 4,889.19 Loans 6 0.84 0.84 Trade receivables 8 8,672.70 7,432.00 aanaualn 9 . . analananaanaualn 10 10,230.40 . unnanala 3,262.63 4,316.10 unaan 11 . . Other current assets 12 . 1,471.69 uyaaal 14 2,802.00 2,784.63 uy 15 . . Financial liabilities Lease obligation 18 2,027.36 . Long term provisions 20 . 900.90 Financial liabilities Borrowings 16 1,611.26 1,336.37 Trade payables i) total outstanding dues of micro enterprises and small enterprises ii) total outstanding dues of creditors other than micro enterprises 1,074.81 1,061.49 and small enterprises Lease obligation 18 744.67 664.81 unnanallal 19 2,332.40 2,220.16 Short term provisions 20 131.62 . Other current liabilities 21 329.02 300.90 uaynanaunnl 2.2 aanynnaannalaanalnnanalan. As per our report of even date. For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

Annual Report 2020-21 181 Cigniti Technologies Ltd.

STATEMENT OF PROFIT AND LOSS (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

Revenue from operations 22 31,106.90 30,033.44 Other income 23 283.10 . Finance income 24 . . lynn 25 21,349.89 . n 26 3,673.12 4,860.02 ananaann 1,007.92 . Finance costs 28 . 418.36 29 una . . a . 521.02 523.44 aun lan n ly n n lan (40.43) (161.26) na (40.43) (161.26) 30 aunaaualuyl . . luunaaualuyl . 21.44 uaynanaunnl 2.2

aanynnaannalaanalnnanalan. As per our report of even date.

For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

182 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

STATEMENT OF CHANGES IN EQUITY (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

No. Add: Issued during the year (refer note 14) 1.82 18.20 Add: Issued during the year (refer note 14) 1.74 17.37 280.20

Impact of adoption of new accounting standard . . ya . . aun l an n ly (161) (161.26) nnlan uuyanly 703.27 . 46.00 stock options aaaynn . . 525.93 Impact of adoption of new accounting standard (refer note 2.2) ya . . aun l an n ly (40.43) (40.43) nnlan uuyanly . . 112.12 stock options aaaynn . . 144.89

aanynnaannalaanalnnanalan.

As per our report of even date.

For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

Annual Report 2020-21 183 Cigniti Technologies Ltd.

STANDALONE STATEMENT OF CASH FLOWS (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

. 6,488.91 annylananun 1,007.92 . Interest income . (439.41) Income on fair valuation of mutual funds . . nnann . 418.36 nalnananln (60.44) aaaynn . 303.32 Provision for/(recoveries of) doubtful trade receivables, net 91.67 (108.24) an 13.61 Increase in trade payables 13.31 . Increase in other liabilities 28.12 218.46 Increase/ (decrease) in provisions 309.20 . (Increase)/decrease in trade receivables . . Decrease/(increase) in other assets 443.18 (371.23) Decrease/(increase) in loans 7.99 . aanannanala 1,020.21 . nannanallal 78.19 81.92 naanun (1,046.67) . (A) uaylananun (280.21) . Investments in mutual funds and debentures . (4,743.60) Redemption of mutual funds and debentures . Investment in bank deposits . . Redemption of bank deposits 4,218.49 2,668.69 Interest received . 114.80 (B) lyn . 64.20 Interest paid (21.17) (23.06) Payment towards lease obligation (1,022.46) . (914.13) (910.10) 873.79 . aanaualnannnya (971.20) 4,113.78 Balances with banks nunaun . 319.24 annan . Cash on hand 0.06 . Cash credit from banks (1,611.26) (1,336.37) As per our report of even date. For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

184 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

NOTES TO THE STANDALONE FINANCIAL STATEMENTS (All amounts are in lakhs of Indian Rupees, unless otherwise stated)

analn nanal an a been prepared on a historical cost basis and Cigniti Technologies Limited (“the Company”) consistent with previous year subject to changes is a public company domiciled in India and n aunn l. analn nanal is incorporated under the provisions of the statements are presented in INR, and all values Companies Act. Its shares are listed on two a un na la n n an n na. otherwise indicated. any la a Dwarakapuri Colony, Panjagutta, Hyderabad. The Company is principally engaged in providing software testing services across the world. aan analn nanal The Standalone Financial Statements were annnynu authorized for issue in accordance with a the management to make judgments, resolution of the directors on April 29, 2021. a an aun a a The World Health Organisation (WHO) declared aun nu n ua nau a a assets and liabilities and the disclosure of lalanna.nun contingent liabilities, at the end of the reporting to this, Government of India declared lockdown year. Although these estimates are based on on March 23, 2020 and the Company has taken the management’s best knowledge of current measures to enable employees to work from events and actions, uncertainty about these home by mobilizing laptops and desktops with assumptions and estimates could result in the access to secure virtual work environment uunaaalaun wherever necessary. the carrying amounts of assets or liabilities in future periods. The Company has made a detailed assessment luynnyaan The key assumptions concerning the carrying value of all its assets. Based on current future and other key sources of estimation indicators of future economic conditions and uncertainty at the reporting date, that considering the various measures announced a a nan aun a aal by the government to support businesses, the adjustment to the carrying amounts of assets any ully ayn an lal n n nanal ya amount of these assets. The potential future a n n . any a ay n based its assumptions and estimates on that estimated as at the date of approval of these parameters available when the standalone nanalanananyllnnu nanal an a. n to closely monitor any material changes in future circumstances and assumptions about future economic conditions and assess the impact on its developments, however, may change due to business. market changes or circumstances arising that are beyond the control of the Company. Such an a n aun when they occur. analn nanal an Company have been prepared in accordance with Indian Accounting Standards (‘Ind AS’) nunannanunn In assessing the recoverability of assets anaulaan including trade receivables, unbilled annanunn receivables and investments, the Company has II of Schedule III to the Companies Act, 2013, (Ind nnnalannalnan AS compliant Schedule III), as applicable to the upto the date of approval of these standalone Standalone Financial Statements. nanal an nlun

Annual Report 2020-21 185 Cigniti Technologies Ltd.

and economic forecasts. The Company has performed sensitivity analysis on the Transactions in foreign currencies are initially assumptions used and based on current recorded by the Company at its functional indicators of future economic conditions, currency spot rates at the date the transaction anyayn ualnn. amount of these assets. The eventual outcome of impact of the global health pandemic may Monetary assets and liabilities denominated naan in foreign currencies are translated at the aaalanalnnanal unnalunyaana statements. the reporting date. annannln translation of monetary items are recognised The Company presents assets and liabilities nl. nalananunnn un laan. n a a a nnay a a au n current when it is: terms of historical cost in a foreign currency a anla un an a a • alnn a nal anan. n sold or consumed in normal operating monetary items measured at fair value in cycle; a foreign currency are translated using the • Held primarily for the purpose of trading; anaaanaalu • al n l is determined. The gain or loss arising on months after the reporting period; or anlannnnayau • aaualnunl at fair value is treated in line with the recognition nanula of the gain or loss on the change in fair value of liability for at least twelve months after the ..anlannn reporting period. whose fair value gain or loss is recognised in nn llaalaannun. laalnn A liability is current when: loss, respectively). • l n nal operating cycle; anyaunanalnun • It is held primarily for the purpose of such as, derivatives at fair value at each trading; balance sheet date. • It is due to be settled within twelve months Fair value is the price that would be received after the reporting period; or to sell an asset or paid to transfer a liability • There is no unconditional right to defer in an orderly transaction between market the settlement of the liability for at least participants at the measurement date. The twelve months after the reporting period. fair value measurement is based on the presumption that the transaction to sell the anylaalllala asset or transfer the liability takes place either: nnun. • In the principal market for the asset or aaanlalala liability, or annunaanlal. • In the absence of a principal market, in the The operating cycle is the time between the most advantageous market for the asset aunanan or liability. alannaanaualn. The principal or the most advantageous anyanlna market must be accessible by the Company. operating cycle. The fair value of an asset or a liability is measured using the assumptions that market any analn nanal participants would use when pricing the asset statements are presented in INR, which is the or liability, assuming that market participants functional currency of the Company. act in their economic best interest.

186 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

a alu aun a nnnanal uaanauna asset takes into account a market participant’s nanany alynannyun nlnan. the asset in its highest and best use or by The Company has concluded that it is the selling it to another market participant that principal in its revenue arrangements since would use the asset in its highest and best it is the primary obligor in all the revenue use. arrangements as it has pricing latitude and is al.nun anyualuannua volume discounts/price incentives which are are appropriate in the circumstances and for estimated and accounted for based on the unaaaaalalau terms of contract. a alu an u lan observable inputs and minimising the use of unobservable inputs. Revenue from software testing services All assets and liabilities for which fair value rendered to its subsidiary companies is is measured or disclosed in the standalone recognized on accrual basis for services nanal an a a n rendered and billed as per the terms of the fair value hierarchy, described as follows, nana based on the lowest level input that is nluanaan. nanaaluaunaa The method for recognizing revenues and whole: costs depends on the nature of services • Level 1 — Quoted (unadjusted) market rendered to others as mentioned below: prices in active markets for identical assets • Time and material: Revenue from time or liabilities; and material contracts are recognized as the related services are performed, which • laluannu uuannan lllnuanan agreed rate with the customer. Revenue the fair value measurement is directly or from the end of the last invoicing to the indirectly observable; and reporting date is recognized as unbilled • laluannu revenue. l ll nu a nan • na nu to the fair value measurement is nana unobservable na ln For assets and liabilities that are recognised where the performance obligations are n analn nanal an n a a an n recurring basis, the Company determines no uncertainty as to measurement or whether transfers have occurred between collectability of consideration. When there ll n ay y an is uncertainty as to measurement or categorisation (based on the lowest level ultimate collectability, revenue recognition nu a nan a alu is postponed until such uncertainty is measurement as a whole) at the end of each resolved. Percentage of completion is reporting period. determined based on the project costs incurred to date as a percentage of For the purpose of fair value disclosures, the al a u Company has determined classes of assets to complete the project. The input and liabilities on the basis of the nature, method has been used to measure the characteristics and risks of the asset or liability progress towards completion as there and the level of the fair value hierarchy as is direct relationship between input and lana. productivity. The Company derives revenue primarily from software testing services. Revenue from contracts with customers is recognised when A contract asset is the right to consideration control of the services are transferred to n an an

Annual Report 2020-21 187 Cigniti Technologies Ltd.

the customer. If the Company performs by transferring services to a customer before the customer pays consideration or before payment is due, a contract asset is un n a a an lal recognized for the earned consideration that a au a aun is conditional. a aan au. a a an a la u to compute the amount are those that are A receivable represents the Company’s enacted or substantively enacted, at the right to an amount of consideration that is reporting date in the countries where the unconditional (i.e., only the passage of time is any a an na aal uaynnan income. u.aunnlnanal un n a lan assets in section Financial instruments – initial nuln nnanuunaun. ulnnuy. unaannlan to the underlying transaction either in OCI or A contract liability is the obligation to transfer ly n uy. anan ally services to a customer for which the Company alua n an n a un has received consideration (or an amount of with respect to situations in which applicable consideration is due) from the customer. If a ulan a u nan a customer pays consideration before the and establishes provision where appropriate. Company transfers services to the customer, a contract liability is recognized when the payment is made or the payment is due a un laly (whichever is earlier). Contract liabilities are n ay n n recognized as revenue when the Company a a a an lal an performs under the contract. aynaunnanaln purposes at the reporting date. • Income from Government incentive a lal a n all aalayn n India Scheme (‘SEIS’) incentives under • nalalya nnnaly the initial recognition of goodwill or an n n alal asset or liability in a transaction that is aluanann not a business combination and, at the unnnan ananan unany aualy aunnnaall realisation and utilisation of the credit • n aal ay under the scheme. The receivables n aa nn la a la a in subsidiaries, when the timing of the nanalaann alaynan receivable” be controlled and it is probable that the • Interest income is recognized on a time aynllnn proportion basis taking into account the the foreseeable future amount outstanding and rate applicable a a a n all in the transaction. ul ay n ay • Income and Losses from Investments is aunuaananyunu recognized based on changes in Fair value al.aaan of investments during the year and are naalaaal reported on Net basis. ll aalal aan ul ay n an • Foreign currency gains and losses are ay a unu a an reported on net basis. unualanul

188 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

• n a a lan In the year in which the Company recognizes ul ay n MAT credit as an asset in accordance with arises from the initial recognition of an the Guidance Note on Accounting for Credit asset or liability in a transaction that is Available in respect of Minimum Alternative not a business combination and, at the a un na u ananan by the Institute of Chartered Accountants of aunnnaall India, the said asset is created by way of credit ananlann • In respect of deductible temporary as “MAT Credit Entitlement under Deferred n aa nn a . any n ua a a a credit entitlement” asset at each reporting n nly n a aannan al a ay n the Company does not have convincing will reverse in the foreseeable future and nallaynalaun aal ll aalal aan . ay n an utilised aynaunaa reviewed at each reporting date and reduced n an a a n n nanlnala auna un aal ll aalal • nanunaua allallaaa assets or services is not recoverable from ul.nnaaa aanauyna a a a n a an a aanaa nnaa aunaaa alauuaalllall naalal aa. • When receivables and payables are stated a a an lal a aunanlu. auaaaaa to apply in the period when the asset is n aun a al allalylana ayalaanauynlu aanalaaanna as part of receivables or payables in the substantively enacted at the reporting date. balance sheet. a lan n u l n u Capital work in progress is stated at cost, net of l n n uy. accumulated impairment loss, if any. Property, a a n n lananunaan correlation to the underlying transaction accumulated depreciation and accumulated nlynuy. impairment losses, if any. Property, plant aaanalal an un un nallan un aalallynal construction as at balance sheet are shown un a a aan un a aal n an la alalanala advances are shown as loans and advances. aaalnyanaaan uun nu la an authority. ylananuna nu lna a a n a ya its book value only if it increases the future aananl n n a yn auna.anyn previously assessed standard of performance aalalaananlyn nauull. that there is convincing evidence that the n y lan an un any ll ay nal n a un an any nan a nally n .. is derecognised upon disposal or when no MAT credit is allowed to be carried forward. uunna

Annual Report 2020-21 189 Cigniti Technologies Ltd.

its use or disposal. Any gain or loss arising on A summary of the policies applied to the derecognition of the asset (calculated as the Company’s intangible assets is, as follows: nnnal and the carrying amount of the asset) is nlu n an an l Software licenses Finite (3 years) when the asset is derecognised. Software tools Finite (3 years) nanl a nn uul lives are not amortised, but are tested for Depreciation on property, plant and impairment annually, either individually un alula n a aln a anan un ll. basis using the rates arrived at based on the an nn l useful lives estimated by the management. annuallynnn The management has made technical life continues to be supportable. If not, the assessment of the useful lives of the following annuullnnn classes of assets which coincides with the made on a prospective basis. lives prescribed under Schedule II of the Companies Act, 2013: Gains or losses arising from derecognition of an intangible asset are measured as the nnnal and the carrying amount of the asset and are nnanl Buildings 60 when the asset is derecognised. lalun 10 Leasehold improvements Over the period of lease unuanu 10 Borrowing costs directly attributable to the un aun nun un Computer and computer an asset that necessarily takes a substantial 3 un period of time to get ready for its intended Vehicles 8 use or sale are capitalized as part of the cost of the asset. All other borrowing costs are The residual values, useful lives and methods nnnyu. of depreciation of property, plant and Borrowing costs consist of interest and other unaaananalya costs that an entity incurs in connection with end and adjusted prospectively, if appropriate. the borrowing of funds. nanl a au aaly a The Company assesses at contract inception measured on initial recognition at cost. whether a contract is, or contains, a lease. Following initial recognition, intangible assets That is, if the contract conveys the right to are carried at cost less any accumulated nl u an n a a amortisation and accumulated impairment nannan. losses. The useful lives of intangible assets are aannn. The Company applies a single recognition and aunaaallla nanlanlaa la an la l over the useful economic life and assessed for value assets. The Company recognises lease impairment whenever there is an indication lal a la ayn an that the intangible asset may be impaired. uannu The amortisation period and the amortisation underlying assets. an nanl a a n useful life are reviewed at least at the end of each reporting period. The amortisation any n u nnnanlanl assets at the commencement date of the n n an an lease (i.e., the date the underlying asset is loss.

190 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

aalalu.uaa its incremental borrowing rate at the measured at cost, less any accumulated lease commencement date because depreciation and impairment losses, and the interest rate implicit in the lease adjusted for any remeasurement of lease is not readily determinable. After the lal. u a commencement date, the amount of includes the amount of lease liabilities lalalna recognised, initial direct costs incurred, accretion of interest and reduced for and lease payments made at or before the lease payments made. In addition, the commencement date less any lease the carrying amount of lease liabilities is nn . u a au a an a a a n a aln a change in the lease term, a change in the over the shorter of the lease term and lease payments (e.g., changes to future the estimated useful lives of the assets, as payments resulting from a change in an follows: naunula payments) or a change in the assessment ROU of an option to purchase the underlying ya asset. If ownership of the leased asset transfers to the Company at the end of the lease of a purchase option, depreciation is anyalla calculated using the estimated useful life nn n of the asset. la any an un .. those leases that have a lease term of 12 u a a al u months or less from the commencement to impairment. Refer to the accounting date and do not contain a purchase option). lnnannn alallalalua nanala. nnnla unaanl alu. a ayn n At the commencement date of the lease, laanlalaluaa the Company recognises lease liabilities n a n n a aln measured at the present value of lease basis over the lease term. payments to be made over the lease . la ayn nlu ayn nlun n uan The Company assesses, at each reporting date, payments) less any lease incentives whether there is an indication that an asset receivable, variable lease payments ay a. any nan a n n an n a a an when annual impairment testing for an asset aun a un uanyaa residual value guarantees. The lease recoverable amount. An asset’s recoverable aynalnlu aun an a a of a purchase option reasonably certain Generating Unit’s (CGU) fair value less costs y any an of disposal and its value in use. Recoverable payments of penalties for terminating amount is determined for an individual asset, la la unless the asset does not generate cash any n n naalalynnn terminate. Variable lease payments that from other assets or Company of assets. nnnannaaa When the carrying amount of an asset or CGU nanunlya alauna incurred to produce inventories) in the considered impaired and is written down to period in which the event or condition its recoverable amount. that triggers the payment occurs. In assessing value in use, the estimated future In calculating the present value of a a un n lease payments, the Company uses alu un a a un a a

Annual Report 2020-21 191 Cigniti Technologies Ltd.

un a an the provision due to the passage of time is alunyan naanan. the asset. In determining fair value less costs of disposal, recent market transactions are taken into account. If no such transactions If the Company has a contract that is onerous, an n an aa aluan the present obligation under the contract is model is used. recognized and measured as a provision. However, before a separate provision for an Impairment losses of continuing operations onerous contract is established, the Company annanan recognises any impairment loss that has loss. occurred on assets dedicated to that contract. An assessment is made at each reporting date An onerous contract is a contract under to determine whether there is an indication which the unavoidable costs (i.e., the costs that previously recognised impairment losses that the Company cannot avoid because it n ln a a. u has the contract) of meeting the obligations nan any a un na n the asset’s or CGU’s recoverable amount. nun. A previously recognised impairment loss unaal un a na is reversed only if there has been a change lannna in the assumptions used to determine the lulllnan asset’s recoverable amount since the last any compensation or penalties arising from impairment loss was recognised. The reversal aluull.ulllnana is limited so that the carrying amount of the comprises the costs that relate directly to the analaun contract (i.e., both incremental costs and an n ayn aun a ul allocation of costs directly related to contract have been determined, net of depreciation, activities). had no impairment loss been recognised for the asset in prior years. Such reversal is nnanl. Contingent liability is disclosed in the case of: After impairment, amortisation is provided on the revised carrying amount of the asset over • A present obligation arising from past its remaining useful life. events, when it is not probable that an uullnu to settle the obligation • A present obligation arising from past Provisions are recognised when the Company events, when it cannot be measured has a present obligation (legal or constructive) reliably. as a result of a past event, it is probable that anuuynn • A possible obligation arising from past n ll u l n unl aly u obligation and a reliable estimate can be made of resources is remote of the amount of the obligation. When the The Company does not recognize a contingent anyallan laly u l n n u al un an analnnanalan. insurance contract, the reimbursement is recognised as a separate asset, but only when Commitments include the amount of the reimbursement is virtually certain. The purchase order (net of advances) issued to n lan a n n parties for completion of assets. Provisions, nananlnany contingent liabilities, contingent assets and reimbursement. commitments are reviewed at each balance sheet date. alu ny material, provisions are discounted using a un a a a n n n n n aa laly. Fund and Employee State Insurance is a When discounting is used, the increase in n nun . any

192 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

has no obligation, other than the contribution payable to the provident fund. The Company uula la recognizes contribution payable to these ulnnln aannnanly aalyn. renders the related service. If the contribution any au payable to the scheme for service received such absences as the additional amount that alan a ay a a ul unu nunalayaayal entitlement that has accumulated at the to the scheme is recognized as a liability reporting date. after deducting the contribution already a.nunalaya The Company treats accumulated leave the contribution due for services received aaynl alan a n n a ln ly n n a an a n a aun u. u ln ayn ll la al a compensated absences are provided for reduction in future payment or a cash refund. based on the actuarial valuation using the unayan. any a a n n Actuarial gains/losses are immediately taken auy lan n na u ananlanan contributions to be made to a separately deferred. administered fund. However, the Company presents the entire n n un provision towards accumulated leave as a nnlannun current liability in the balance sheet, since it projected unit credit method. does not have an unconditional right to defer Remeasurements, comprising of actuarial its settlement for twelve months after the ananlaln reporting date. lunaunnlunnnn nnnlalyanun nlanalunaunnlun lynlunnu nnnnnnlaly Company receive remuneration in the form of are recognized immediately in the balance aa ayn y ly sheet with a corresponding debit or credit to n a nan uy retained earnings through OCI in the period nunuylanan. in which they occur. Remeasurements are nlalnuun periods. uyl anan determined by the fair value at the date aann when the grant is made using an appropriate loss on the earlier of: valuation model. • The date of the plan amendment or That cost is recognized, together with a curtailment, and nn na n aa • The date that the Company recognises ayn n uy related restructuring costs in which the performance and/or service Net interest is calculated by applying the nn a ulll n ly n un a n n n n.uulann liability or asset. The Company recognises the uyl anan a a lln an n n n n naunlna lanaannnan n n a anl ananya nu uy nun a ll • Service costs comprising current service ulaly.ananl a an an nan l n ualn an nnun nnuulann settlements; and as at the beginning and end of that period and • nnn nnlynn.

Annual Report 2020-21 193 Cigniti Technologies Ltd.

an nna an laan nanal a a nal conditions are not taken into account when nn n n nanal a determining the grant date fair value of awards, naualaaaan but the likelihood of the conditions being met Company’s business model for managing is assessed as part of the Company’s best .naal anuuynun a n nan a nan nann that will ultimately vest. Market performance component or for which the Company has nnanana alaalnany fair value. Any other conditions attached to nally au a nanal a a a an award, but without an associated service alulunaananalan un a n nn aaaluulanan nnn.nnnna costs. Trade receivables that do not contain naaluanaaanla a nan nann nn anannanaaunl which the Company has applied the practical there are also service and/or performance n a au a anan conditions. nunn. the accounting policies in section (f) Revenue n n aa a from contracts with customers. n ulaly au nna performance and/or service conditions have nananalala not been met. Where awards include a market and measured at amortised cost or fair value nnnnnanana through OCI, it needs to give rise to cash treated as vested irrespective of whether the a a lly ayn nal a nnn nn a and interest (SPPI)’ on the principal amount provided that all other performance and/or outstanding. This assessment is referred nnaa. to as the SPPI test and is performed at an nanuylaaa instrument level. nu n n The Company’s business model for managing n a a n n nanal a ana nalaaa nanal a n na a .nanalnn . un l n anyananaala allullln aluaaaynanan naual a lln nanal nal ly assets, or both. a au a a an. Where an award is cancelled by the entity or ua al nanal a a by the counterparty, any remaining element ulyanaa a alu aa n established by regulation or convention in alyul. the market place (regular way trades) are recognized on the trade date, i.e., the date lu uann n that the Company commits to purchase or sell a anal a lun n the asset. computation of diluted earnings per share. u uun aun nanal nun any na a nanal a a la n u a nanal a n ny categories: anananallalyuynun another entity. • Debt instruments at amortised cost • Debt instruments at Fair Value Through Other Comprehensive Income (FVTOCI) ll nanal a a n nally a • nun a an uy aalulunananala instruments at FVTPL naaaluu Loss (FVPTL). • uynunaua

194 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

not meet the criteria for categorization as at aalaaa A ‘debt instrument’ is measured at the FVTPL. amortised cost if both the following conditions are met: In addition, the Company may elect to designate a debt instrument, which otherwise a) The asset is held within a business model meets amortized cost or FVTOCI criteria, as whose objective is to hold assets for at FVTPL. However, such election is allowed llnnaualaan only if doing so reduces or eliminates a b) Contractual terms of the asset give rise on measurement or recognition inconsistency aaaally (referred to as ‘accounting mismatch’). Payments of Principal and Interest (SPPI) Debt instruments included within the FVTPL on the principal amount outstanding. category are measured at fair value with all This category is the most relevant to the annnan Company. After initial measurement, such and loss. nanalaauunlyaua amortised cost using the EIR method. Amortised cost is calculated by taking into account any ll uy nn n n ununaunan a au a a alu. uy or costs that are an integral part of the EIR. The instruments which are held for trading and aannlunnann contingent consideration recognized by n l. l an an au n a un nan anannl. n al a la a a This category generally applies to trade and . all uy nun other receivables. Company may make an irrevocable election nnuunann fair value. The Company makes such election nun la a a n an nunynun a. FVTOCI if both of the following criteria are laan a n nal nn met: and is irrevocable. a) The objective of the business model is anylayanuy achieved both by collecting contractual instrument as at FVTOCI, then all fair value aanllnnanala an n nun lun and dividends, are recognized in the OCI. There is a naual a nylnaun represent SPPI. even on sale of investment. However, the Company may transfer the cumulative gain or Debt instruments included within the FVTOCI lnuy. category are measured initially as well as at each reporting date at fair value. Fair uynunnlun value movements are recognized in the OCI. category are measured at fair value with all However, the Company recognizes interest annnan n an l al an and loss. nananlnan an l. n nn nanalaalalaa asset, cumulative gain or loss previously ananalaaaanyla n n la nanalaalyn.. uyananl.n removed from the Company’s balance sheet) earned whilst holding FVTOCI debt instrument when: is reported as interest income using the EIR method. a a aa b) the Company has transferred its rights to FVTPL is a residual category for debt aaan instruments. Any debt instrument, which does

Annual Report 2020-21 195 Cigniti Technologies Ltd.

i. the Company has transferred • nanala substantially all the risks and rewards alan l aa of the asset, or nuanyaann ii. the Company has neither transferred credit risk. Rather, it recognises impairment nor retained substantially all the risks loss allowance based on lifetime ECLs at each and rewards of the asset, but has reporting date, right from its initial recognition. transferred control of the asset. a l When the Company has transferred resulting from all possible default events over a an lananalnun. aannaau nnallnaual arrangement, it evaluates if and to what a a a u any n n a an an accordance with the contract and all the cash rewards of ownership. When it has neither any..all transferred nor retained substantially cash shortfalls), discounted at the original EIR. all of the risks and rewards of the asset, n an a an ny nor transferred control of the asset, the un Company continues to recognise the an a n • ll naual nanal Company’s continuing involvement. In instrument (including prepayment, that case, the Company also recognises nnallanlan an associated liability. The transferred l nanal nun. asset and the associated liability are naan au n a a a l nanal nun ann rights and obligations that the Company be estimated reliably, then the entity is has retained. uuannnaual nanalnun Continuing involvement that takes the form of a guarantee over the transferred • aalllaall asset is measured at the lower of the or other credit enhancements that are original carrying amount of the asset and integral to the contractual terms au aun nan a aal n any a any ul u evaluates individual balances to determine repay. impairment loss allowance on its trade receivables. The evaluation is based on its historically observed default rates over the In accordance with Ind AS 109, the Company l a al an all au aln a. measurement and recognition of impairment every reporting date, the historical observed l n lln nanal a an default rates are updated and changes in the u alnaaanaly. a) Financial assets that are debt instruments, ECL impairment loss allowance (or reversal) and are measured at amortised cost e.g., recognized during the period is recognized loans, debt securities, deposits, trade annnan receivables and bank balance anl.aunun b) Trade receivables or any contractual a n n an aannanal anl.nanalaaua asset that result from transactions that at amortised cost and contractual revenue are within the scope of Ind AS 11 and receivables: ECL is presented as an allowance, Ind AS 18. i.e., as an integral part of the measurement of those assets in the balance sheet. The anylllaa allowance reduces the net carrying amount. recognition of impairment loss allowance on: nl a a • Trade receivables or contract revenue Company does not reduce impairment receivables; and allowance from the gross carrying amount.

196 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

For assessing increase in credit risk and impairment loss, the Company combines nalnnnanlan nanal nun n a a an n a uunly au credit risk characteristics with the objective at amortised cost using the EIR method. Gains of facilitating an analysis that is designed to an l a n n l nalnannan when the liabilities are derecognised as well nnalya. as through the EIR amortisation process. Amortised cost is calculated by taking into account any discount or premium on aun an a a an nanal lal a la a nal integral part of the EIR. The EIR amortisation nn a nanal lal a nluanannan FVTPL, loans and borrowings, payables, as anl. appropriate. ll nanal lal a n nally at fair value and, in the case of loans and nanal laly n n borrowings and payables, net of directly obligation under the liability is discharged attributable transaction costs. anll . n an n nanallalylayan any nanal lal nlu a ln n uanally n trade and other payables and loans and annlalya borrowings including bank overdrafts and uanally u an an cash credits. an a a nn of the original liability and the recognition of anlaly.nn aun nanal lal carrying amounts is recognized in the nnlaana anl. below: any n laan nanal lal a nlu nanal nanal a an lal n nal lal l an an nanal recognition. After initial recognition, no liabilities designated upon initial recognition laan a nanal a a a . nanal lal a la a uy nun an nanal as held for trading if they are incurred for the lal.nanalaa purpose of repurchasing in the near term. nun a laan a nly if there is a change in the business model Gains or losses on liabilities held for trading for managing those assets. Changes to the annl. unlanun. Financial liabilities designated upon initial The Company’s senior management recognition at FVTPL are designated as such determines change in the business model as at the initial date of recognition, and only if aulnalnnalan a n n a a. a nan any an. liabilities designated as FVTPL, fair value uanannala. gains/ losses attributable to changes in own A change in the business model occurs credit risk are recognized in OCI. These gains/ when the Company either begins or ceases l a n uunly an an ay a nan an an l. an. any la Company may transfer the cumulative gain nanalaallaan lnuy.llanna ly laan a value of such liability are recognised in the ay aly an l. any n n lln an annaanynanallalyaa in business model. The Company does not FVTPL. restate any previously recognized gains,

Annual Report 2020-21 197 Cigniti Technologies Ltd.

losses (including impairment gains or losses) uy a a a a a an or interest. an uy a n a y a entitled to participate in dividends relative to aullyauyaunn nanal a an nanal lal a period. The weighted average number of an n aun n uy a uann un the balance sheet if there is a currently is adjusted for events such as bonus issue, nallaln bonus element in a rights issue, share split, and amounts and there is an intention to settle on reverse share split (consolidation of shares) a net basis, to realise the assets and settle the a a an nu uy liabilities simultaneously. shares outstanding, without a corresponding change in resources. aanaualnnalan For the purpose of calculating diluted comprise cash at banks and on hand and annanl annalauy aualuyal of three months or less, which are subject to of the parent company and the weighted annnanannalu. average number of shares outstanding during aauall For the purpose of the statement of cash lunaluya. a an a ualn n a an a n above, net of outstanding bank overdrafts as they are considered an integral part of the Company’s cash management. The amendments provide relief to lessees from applying Ind AS 116 guidance on lease The Company has only one reportable anaunnnnn business segment, which is rendering of an a a nun software testing services. Accordingly, the an.aaaln aunaannanalnnanal a lessee may elect not to assess whether statements relate to the Company’s single a la n nn a business segment. l a la an. l a makes this election accounts for any change nlaaynuln The Company charges its Corporate Social related rent concession the same way it would nly nu an account for the change under Ind AS 116, if anl. annalaan. amendment had no impact on the standalone nanalanany. The Company recognises a liability to pay n uy l an when the distribution is authorised, and the distribution is no longer at the discretion of the ann a n nn Company. As per the corporate laws in India, a of material that states, “information is distribution is authorised when it is approved material if omitting, misstating or obscuring by the shareholders. A corresponding amount ulanalynun nlynuy. decisions that the primary users of general u nanal an a n a nanal an Basic earnings per share is calculated by nanalnanaua nnlaual reporting entity.” The amendments clarify uy l a un n that materiality will depend on the nature or n an aual a y magnitude of information, either individually aa nu uy a or in combination with other information, outstanding during the period. Partly paid n n nanal an.

198 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

misstatement of information is material if it gives rise to uncertainty about the timing and/ ul analy nun aunnaaa decisions made by the primary users. These the hedged item or the hedging instrument. amendments had no impact on the standalone These amendments have no impact on nanalann analn nanal an to be any future impact to the Company. Company as it does not have any interest rate hedge relationships. The amendments to Ind AS 107 prescribe lunau The amendments to Ind AS 109 Financial make for hedging relationships to which the Instruments: Recognition and Measurement reliefs as per the amendments in Ind AS 109 provide a number of reliefs, which apply to are applied. This amendment had no impact all hedging relationships that are directly nanalnnanalan aynana. Company. nlana

Annual Report 2020-21 199 200 Cigniti TechnologiesLtd. Assuring DigitalExperiences 193.53 404.42 308.16 2.34 246.66 246.66 Additions 87.70 23.07 . 266.28 173.76 . 193.53 492.12 331.23 246.66 246.66 Additions 33.37 4.14 . 314.26 193.53 525.49 331.23 352.10 246.66 246.66 12.36 113.44 69.45 113.32 1.83 246.66 246.66 Charge for the year 4.28 48.71 . 39.09 . 112.00 9.07 288.71 16.64 124.30 134.98 108.54 10.90 246.66 246.66 Charge for the year 4.24 . 21.48 29.30 . . 21.72 330.63 20.88 156.46 221.02 628.90 32.62 246.66 246.66 As at March 31, 2020 176.89 367.82 182.12 222.69 180.62 . . . - - 346.12 160.64 193.39 131.08 405.86 143.48 - -

ylananunaaynaun..a..auauaalyan. Corporate Overview Management Reports Financial Statement

a auyaaullya . . up in Cigniti Technologies Inc., USA (refer note 40 (c) (iii b)) auya.aully 110.00 110.00 aunallluna auyaaullyaun 0.00 0.00 Cigniti Technology Canada Inc., Canada (refer note 40 (c) (iii b))* auyaa . . ullyaunnnl. auyaa . . ullyaunnnlualay. a uy a a ully au n 0.00 0.00 Cigniti Technologies (NZ) Limited, New Zealand (refer note 40 (c) (iii b))* Less: Provision for diminution in value of investment in Cigniti 0.00 0.00 Technologies (NZ) Limited, New Zealand* a nnlalanllynuayanyaunuanuay 30, 2019. The Company has made provision for the investment in the subsidiary during the previous year. b Investment impairment testing: The carrying amount of the investment is tested annually for impairment using discounted aluayalaluaaynaluanaalull. nalaluanaynalunnululnan.nu annlanananalalunlu nuanananananya allnaynyaannuyan un a a n un a an uay an n consideration the time value of money. The impairment test model includes sensitivity testing of key assumptions, including revenue growth, operating margin and discount rate. anaunlananaluanananananyn ananuanaly.nunaalunnnan nnan.nlynanalannnluanyaunlanan investments. nnaluunnla. There are no loans or deposits given, covered under section 186(4) of Companies Act, 2013.

Unsecured, considered good 4,498.61 832.27 Unsecured, considered good . 1,992.28 Unsecured, considered good 1,322.12 2,064.64

Annual Report 2020-21 201 Cigniti Technologies Ltd.

aanlula 80,000.00 904.00 80,000.00 832.27 Shriram Transport Finance Company Ltd. . . Bank of Baroda 60.00 604.38 an . . State Bank of India . . nanal . . Tata Capital Financial Services Limited 30.00 . IIFL Home Finance Limited . . nnlnuu . . . 1,992.28 uun 13,237.80 . launulalan 2,302,789.10 . launulalan 9,902.40 . yalaunuanunlan 138,826.44 766.42 100,918.64 . unalanunlan 132,407.63 . 132,407.63 .

2021 2020 2021 2020 Security deposits . . 0.84 0.84 515.54 0.84 0.84 ananalannananalanaaaalnn any.aynaluayayannuna.

2021 2020 2021 2020 Bank deposits (having original maturity of more than twelve months) . Interest receivable 302.42 . nnaln 2,744.89 2,744.89 Advances/reimbursements receivable from related parties (refer note . 1,091.30 below) Unbilled receivables . 144.23 - 350.00

Cigniti Technologies Inc. . 41.03 Cigniti Technologies UK Limited 13.60 472.60 Cigniti Technologies Canada Inc. . 140.90 Cigniti Technologies Australia Pty Limited 436.77 58.00

202 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Receivables from related parties (refer note 34) . 6,483.68 Receivables from other parties . 948.32 Receivables from related parties (refer note 34) 20.44 20.44 Receivables from other parties 103.96 . Less: Allowance for credit losses (124.40) (31.98) aalauanyally nlyanyn.anyaalauaan respectively in which any director is a partner, a director or a member. alanualaaaanualnaaln arm’s length transactions. The Company has recorded an allowance for credit loss of Rs. 20.44 lakhs on receivables relating to amounts owed by related party (March 31, 2020: Rs. 20.44 lakhs). This assessment is unanananalyauannnanalnlaayana in which the related party operates. Trade receivables are generally with the credit term of 30 to 90 days and are non interest bearing.

Balance with banks nunaun . 319.24 annan . Cash on hand 0.06 .

aanaualnn . . Less: Cash credit facility (refer note 16) (1,611.26) (1,336.37)

2021 2020 2021 2020 Deposits with original maturity for more than 3 months . 10,230.40 . unlunnnunan . - -

naalnna . . 255.16 258.68

Annual Report 2020-21 203 Cigniti Technologies Ltd.

Advances recoverable in cash or kind 6.12

aaan . 26.13

an . .

Balance with government authorities . 1,289.92

aanauanyanyally nlyanynaanuaanlynany director is a partner or a director or a member.

y lan an un an nanl a a n n a anaan a nanal 22.38 reporting

nlyn .

Provision for doubtful debts 31.88

Right to use assets/lease obligation 197.42

602.42 -

Revaluations of current investments to fair value . -

-

-

y lan an un an nanl a a n n a an 22.38 22.38 aanananaln

nlyn . .

Provision for doubtful debts 31.88 31.88

Right to use assets/lease obligation 197.42 197.42

Revaluations of current investments to fair value . .

-

204 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

y lan an un an nanl a a n n a an aanananaln nlyn Provision for doubtful debts Right to use assets/Lease obligation Revaluations of current investments to fair value ununyaanyaulaaalanana aaaalnalllaalalaanulayn an ul an a anly n a n u ul ay n. nual.

auya.a 3,600.00 3,600.00 auya.a 2,802.00 2,784.63 ullyau uya

At the beginning of the year 278.46 2,784.63 276.64 2,766.43 Shares issued during the year against stock options 1.74 17.37 1.82 18.20 Outstanding at the end of the year 280.20 anyanlauyaanaalu.a.aluy shares is entitled to one vote per share. The Company declares and pays dividends in Indian rupees. The dividend proposed by the Board of Directors is subject to the approval of the shareholders in the nnualnaln.nnluananyluyall be entitled to receive the remaining assets of the Company after distribution of all preferential amounts. unllnnnuuyalyal.

P. Sapna . . . . C. V. Subramanyam . . . . C. Srikanth . . . . As per records of the Company, including its register of shareholders/members and other declarations alannalnaalnnlal annalna.

Annual Report 2020-21 205 Cigniti Technologies Ltd.

For details of shares reserved for issue under the employee stock option (ESOP) plan of the Company, refer note 32. aanlnln..anaalu .aalaan..la.nnuyauaala the annual general meeting and are not recognised as a liability as at March 31, 2021.

Opening balance 28,633.76 27,930.49 uuyanlyn . 703.27 Opening balance . . uuyanlyn . . aaaynn . . 144.89 525.93 Opening balance . (7,730.79) Less: Impact of adoption of new accounting standard . unya . . aunlnlynnlanna (40.43) (161.26) Securities premium reserve is used to record the premium on issue of shares. The reserve can be utilised only for limited purposes such as issuance of bonus shares in accordance with the provisions of the Companies Act, 2013. aa ayn u n an a a alu n u employees under Employee stock option plan. Refer note 32 for further details of these plans. anannyaunuannaaalnunya.

Cash credit from banks (refer note below) 1,611.26 1,336.37 Cash credit from banks of Rs. 1,611.26 lakhs (March 31, 2020: Rs 1,336.37 lakhs) is secured by hypothecation ylananunaalanyanaly.. Subramanyam, Managing Director and his relative. The cash credit is also secured by personal guarantee of the directors, Mr. C.V Subramanyam, Managing Director and Mr. C. Srikanth, Director and their relatives. ayalnananaanna..a.a..a.. The Company had available Rs. 888.74 lakhs (March 31, 2020: Rs. 163.63 lakhs) of undrawn committed borrowing facilities as at March 31, 2021.

206 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Outstanding dues of micro enterprises and small enterprises(refer note 33 for details of dues to micro and small enterprises) Outstanding dues of creditors other than micro enterprises and small . 883.46 enterprises Outstanding dues to related parties (refer note 34) 122.38 178.03 aayalannnanananallylnay. lanannanyanann.

2021 2021

Lease obligation (refer note 40 (a)) 2,027.36 . 744.67 664.81

664.81

nayalnallylnlyuunanalya.

Advance from customers 24.04

Advances from related parties (refer note 34) . 2,163.41

Capital creditors 66.76 32.71

2021 2020 2021 2020 Provision for gratuity . 900.90 nlan 131.62 . 900.90 131.62 115.63

Statutory dues 329.02 300.90 329.02 300.90

Revenue from software testing services 31,106.90 30,033.44

Annual Report 2020-21 207 Cigniti Technologies Ltd.

Set out below is the disaggregation of the Company’s revenue from contracts with customers:

Related parties 28,004.81 26,784.40 Others 3,102.09 3,249.04

a. Income from software testing services rendered to related parties is recognised on accrual basis and billed as per the nananluanaann.. the revenue recognition policy).

b. Income from software testing services rendered to others mainly comprises of time and material contracts (refer note 2.2.(e) for the revenue recognition policy).

Trade receivables, net 8,672.70 7,432.00 Unbilled revenue . 144.23 Advance from customers 24.04 nllnuanallynnuannaunlllna at the balance sheet date. Upon completion of acceptance by the customer, the amounts recognised as naaalaaal. Contract liabilities represents the obligation of the Group to perform services for which the entity has received consideration from the customer. The Company has arrangements with the customer which are “time and material” basis. The performance lannaanaalnaa.nunaan when the services are performed. anyalunaann.nuna nanalnanlana aannnunanyaaunllalynan. When there is uncertainty as to measurement or ultimate collectability, revenue recognition is postponed until such uncertainty is resolved. Percentage of completion is determined based on the project costs nuaaanaalaul. input method has been used to measure the progress towards completion as there is direct relationship nnuanuy.nunnnuuaann. aynunayuay Company.

annn 283.10 . nn 1,127.26 Recoveries of bad and doubtful receivables 108.24 Miscellaneous income 4.62 283.10

208 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Interest on bank deposits . 439.41 nnaaluannnuanl . . nnnaun 17.34 985.32 585.00

Salaries, wages and bonus 19,961.08 17,881.32 Contribution to provident and other funds (refer note 31) . . aaaynn . 303.32 auynn 477.09 392.16 alan 361.33 323.97

Power and fuel 291.27 . Rent . 193.73 Repairs and maintenance . 313.83 Advertising, marketing and sales promotion 210.01 80.98 Travelling and conveyance 411.48 . Communication costs 234.06 210.38 Software licensing cost 808.26 698.62 unana 463.94 292.23 Legal and professional fees . 417.87 aana . 39.60 Insurance 8.68 10.08 Printing and stationery 18.39 24.69 unn . 11.30 Payment to auditor (refer note below) 107.18 83.22 an 13.61 alnl (13.61) nl . aalnlynunl 106.87 90.00 llanun 6.00 .

Audit fee . . Limited review . 30.00 an 8.00 unn 1.18 3.22 83.22

Annual Report 2020-21 209 Cigniti Technologies Ltd.

aaununyanyunya 106.87 71.47 (b) Amount spent during the year nununanya ii) On purposes other than (i) above 30.00 90.00 nunanaalnlylynnulul anyaanunnaun..laaaaanaunuun to the balance sheet date.

annylananunn 330.63 288.71 Amortization of right to use asset (refer note 40(a)) 677.29 663.26

nn 17.71 . Interest on lease obligation . 387.80 Bank charges 3.46 . 418.36 annnanyanaanya ended March 31, 2020 are:

unnaa . . a . 521.02 523.44

a . 6,488.91 naaanna . . an 1,737.02 .

anulaynanaal . . yaaanayaaall anallunna . 26.21 nulnaan . MAT credit utlisation . 521.02 523.44 aa . .

210 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

anyaaanlalannlyaalallynalun aaanunalalanaaanalallan alyaaauy. anynnuaynaunlaananlaa uuanaanannnannnauulal annunna.anylanlan naul. aaunaalulaynyaaualuyly aanuuyauannunya. luaunaalulaynaualuyly aanuuyauannunyaluaanuuy aaulunnnalllunaluyanuya. llnanaaaunaanluuan

aualuyalaann . . aanuuyanuna 278.90 277.16 lun Employee stock options* 1.14 a nu uy a au 278.90 278.30 dilution* aaluauya. 10.00 10.00 Earnings per share a. . . lu. . 21.44

annanannlnuyanaluyannaana auannanalan.

nuanluannnnuanluanna. anyaannauylannyaynauy.y lyalyanlaauynaua days of last drawn salary for each completed year of service. The scheme is funded through a policy with .llnaluannnnnananl the status of funding and the amount recognised in the Balance sheet for the gratuity plan:

Current service cost 426.23 340.10 Interest cost . 70.24 unnlana (34.71) (18.18) 392.16 Actual return on plan asset 34.71 18.18

Annual Report 2020-21 211 Cigniti Technologies Ltd.

nnlan 1,964.07 . Fair value of plan assets . 614.73 900.90

. . Current service cost 426.23 340.10 Interest cost . 70.24 na . (64.42) Net Actuarial losses on obligation for the year recognised under 12.79 161.26 OCI

614.73 260.98 Investment income 34.71 18.18 Employer's contribution 190.00 377.00 na (82.27) un n lan a lun aun n n n (27.64) (41.43) nn anynu.laauyunnnyaa.. lakhs).

The major categories of plan assets as a percentage of the fair value of total plan assets are as follows:

Investments with LIC . .

nlnlanlal 12.79 . Financial loss on plan liabilities . Demographic loss on plan liabilities 0.40 Actuarial loss on plan assets un n lan a lun aun n n n 27.64 nn 40.43 161.26 (i) The principal assumptions used in determining gratuity for the Company’s plans are shown below:

Discount rate . . aunna . . Salary rise . . Attrition Rate . .

auualaynannauaalaluanaaunnanny promotion and other relevant factors, such as supply and demand in the employment market.

allaunnananaualaunununya.

212 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

naynyan

1 year 280.89 .

ya 1,012.77 770.23

ya 792.89 639.31

More than 10 years 798.27 637.10

aauannnlanlanannyaa 2020: 6 years).

uananyanalynanaunanl

a annauuna

na 109.76 .

a (122.06) (96.32)

annaualayalana

na (101.11) .

a . 76.30

anyana

nayana . .

ayana (624.89) .

Contribution to provident and other funds . . Under the Employee Stock Option Plan, the Company, at its discretion, may grant share options of employees of the Company. The remuneration committee of the board evaluates the performance and other criteria of lyanaann.nlya annyauullnannn.nnlyall alyanuallnanyaaaualaalu.aalua nanaaaanunalallannaun annnunanan.anaunalan nanauuanaananyan distribution of relative share performance. nnlyunyannllnal

nanuylaaaynanan . .

a n nlu n an uyl aa ayn anan ua amounting to Rs. 42.18 lakhs (March 31, 2020: Rs 2.22 lakhs).

Annual Report 2020-21 213 Cigniti Technologies Ltd.

: The following table illustrates movements in share options during the year:

2011 2013 2014-I 2014-II 2015 2011 2013 2014-I 2014-II 2015 Total No. of options under . 10.00 20.00 . . . 10.00 20.00 . . the scheme Outstanding at April 01 0.09 . 1.33 0.07 0.39 . 1.60 Granted during the year . . Forfeited during the year 0.08 unya . 0.49 0.07 0.30 . 0.20 unya Outstanding at March 31 0.34 3.34 0.09 . 1.33 alaa 0.09 0.09 0.09 0.20 aaaaana.a Rs 288.80) The following table lists the weighted average remaining contractual life for the share options as at March 31, 2021 and as at March 31, 2020

an . 2.38 an 4.76 an 3.87 2.84 The weighted average fair value of options granted during the year ended March 31, 2021 was Rs 170.61 (March 31, 2020: Rs Nil). annuannannnan uannanyaa. The following tables list the inputs to the models used for the current year March 31, 2021. There are no grants for the previous year ended March 31, 2020:

Scheme 2014 Dividend yield laly .. .. na .. .. lnannya ya ya Weighted average share price . . lal lal Model used model model lanalaaanunanannnaly na an a ay u. laly aun a historical volatility over a period similar to the life of the options is indicative of future trends, which may not necessarily be the actual outcome. 33 anyanalanyayanunnallanu Enterprises Development Act, 2006 during the current and previous year.

214 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

Cigniti Technologies Inc., USA Wholly owned subsidiary Cigniti Technologies (Canada) Inc., Canada Wholly owned subsidiary Cigniti Technologies (UK) Limited, UK Wholly owned subsidiary Cigniti Technologies (Australia) Pty Ltd, Australia Wholly owned subsidiary Cigniti Technologies (NZ) Ltd, New Zealand Wholly owned subsidiary Gallop Solutions Private Limited, India Wholly owned subsidiary Mr. C. V. Subramanyam aananan Mr. C. Srikanth nu Mr. Krishnan Venkatachary nanal Ms. Naga Vasudha Company Secretary Mr. Ram Krishna Agarwal Independent director Mr. Phaneesh Murthy Independent director Ms. Nooraine Fazal Independent director Mr. Srinath Batni Independent director Mr. K CH Subbarao Independent director

Rendering of software . 1,073.18 1,977.24 319.33 testing services Reimbursement of nnuy 20.67 3.48 10.76 2.18 0.01 India Reimbursement of nnuy (149.00) Inc. USA Trade receivable 6,392.92 482.39 879.17 149.67 20.44 Advance receivable . . 13.60 Advance payable (2,212.78) . Investments . 0.00 . . 0.00 110.00

Annual Report 2020-21 215 Cigniti Technologies Ltd.

Remuneration . 103.94 . 21.00 21.00 21.00 Director sitting fees 12.00 12.00 12.00

Remuneration payable . . (0.38) (21.00) (21.00) (21.00)

Rendering of software . 830.41 2,999.14 301.31 testing services Reimbursement of 18.33 9.74 . 2.18 0.01 n Trade receivable 4,687.20 208.69 . 128.98 20.44 Advances to related 41.03 140.90 472.60 436.77 parties Advances from related . . parties Investments . 0.00 . . 0.00 110.00

Remuneration 330.00 106.60 . 22.00 22.00 22.00 Director sitting fees 13.00 12.00 12.00 Remuneration payable (110.00) . (0.38) (22.00) (22.00) (22.00) Key management personnel (Mr. C.V Subramanyam and Mr. C. Srikanth) have given personal guarantees and personal property as collateral security in favour of bankers in connection with cash credit facility whose closing balance in total is Rs. 1,611.26 lakhs (March 31, 2020: Rs. 1,336.37 lakhs). As the future liability for gratuity and leave encashment is provided on an actuarial basis for the Company as a whole, the amount pertaining to the Key Management personnel and their relatives is not ascertainable and, therefore, not included above. ananlaaaanualnaalnaln anan.anunanananalyauannnanaln laayananlaaya.uannalanayan are unsecured, interest free and settlement occurs in cash.

216 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

aan any nanal an u anan a un aanaunaaaunnunaanlal and the accompanying disclosures, and the disclosure of contingent liabilities. Uncertainty about these aunanaululnuauaaalaunayn aunalalanuu. lulananyuanunannlu • Capital management Note 39 • Financial risk management objectives and policies Note 37 • Sensitivity analyses disclosures Notes 31 and 37. anynlaannanllallaany yannnlaanalyanany yannnalaanalyann. anyaallanaanlunnannann.any alunnaluananalyannn renew or terminate the lease. That is, it considers all relevant factors that create an economic incentive for nalnan.nnaanya laanannannuanannlana alynnnna..nunnan lalnnanuanlaa. any nlu nal a a la la nnanllal..ya.anyyallynn laaullanannananyanalan asset is not readily available. Refer to note 40 (a) for information on potential future rental payments relating to periods following the annannannaannlunla. The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting aaaananaunaaalaunaynaunaanlal nnnanalyaal.anyaaunanan aaaalalnnanalana.nuananaun about future developments, however, may change due to market changes or circumstances arising that are ynnlany.uananaunnyu. aaanunualnaalaaal llaalalaanlanul.nanananun unaunaaaannaunlly nanlluuaaluualannnan. n n auy lan an n alu auy lan a determined using actuarial valuations. An actuarial valuation involves making various assumptions that ayauallnnuu.nlunanun auualaynaanalya.ulnlnaluanan lnnauannlanlynannaun.ll assumptions are reviewed at each reporting date.

Annual Report 2020-21 217 Cigniti Technologies Ltd.

The parameter most subject to change is the discount rate. In determining the appropriate discount rate for plans operated in India, the management considers the interest rates of government bonds in unnnunlynnlan. alyaanullyaalalalyalun.aly tables tend to change only at interval in response to demographic changes. Future salary increases and auynaaanuunanaun.u details about gratuity obligations are given in note 31. The Company cannot readily determine the interest rate implicit in the lease, therefore, it uses its incremental borrowing rate (IBR) to measure lease liabilities. The IBR is the rate of interest that the Company would have to pay to borrow over a similar term, and with a similar security, the funds necessary ananaalaaluuanalannnn. aanyulaayuannnal aaaalaluauaannnnannananny nauannnlaalnlaan in the subsidiary’s functional currency). The Company estimates the IBR using observable inputs (such aananaalalanuaannyau auayanalnan. The Company has determined the allowance for credit losses based on the ageing status and historical lnauunanauunnn.any considered current and anticipated future economic conditions relating to industries the Company alanuna.nalulanlnaya alnalanlllnaannunal aulnnnuanu..a ulaanylaaynaunanaaluanynanal instruments:

Investments 8,046.27 4,889.19 8,046.27 4,889.19 Loans . . . . Trade receivables 8,672.70 7,432.00 8,672.70 7,432.00 aanaualn . . . . Bank balances other than cash and cash 10,230.40 . 10,230.40 . ualn nanala 3,262.63 4,666.10 3,262.63 4,666.10 Borrowings 1,611.26 1,336.37 1,611.26 1,336.37 Lease obligation 2,772.03 3,436.31 2,772.03 3,436.31 nanallal 2,332.40 2,220.16 2,332.40 2,220.16 Trade payables 1,074.81 1,061.49 1,074.81 1,061.49 ananaaaaluaanaualnaalaayal anunlalaaaynaunlalyuau nun.uananaaaaalunaa aynaunlalynyaaaanan. aalunanalaanlalnluaaunanunul annaunanannllnaannaluanal.

218 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

anynalnanallallanannaanayal. anunanallalnananyan.anynal nanalanlulanaanalanaanaualnaly from its operations. anyaanluy.anynanan anan.anynanalaanyaa lanuanananalanauanananaan the Company’s policies and risk objectives. The Board of Directors reviews and agrees policies for managing each of these risks, which are summarised below. a unay ll n lan un a nanal nun unalanananall.anyan a aly a al an nann a nlun an annanalnunnanananannanalnun.n nanalnunanyulnaalnnana receivables. The Company considers a counterparty whose payment is due more than 90 days after the due date as a defaulted party. This is based on considering the market and economic forces in which the entities in the Company are operating. The Company creates provision for the amount if the credit risk of unay na nanly u nanal n an alu a ayn ynaayua.nalulanlanya alnalanlllnaannunal aulnnnuanu. The customer credit risk is managed by the Company’s established policy, procedures and control relating to customer credit risk management. Before accepting any new customer, the Company u an nnal n y a nal u ualy an n credit limits by customer. Limits and scoring attributed to customers are reviewed on periodic basis. Outstanding customer receivables are regularly monitored. The Company’s receivables turnover is uanallynnanaul.nuannynn launlalauaulallan anaaunaunnaann. anyaaaaannanalnananalaa anynanalaa.laauaanaunual llnnanalaanananlyn nalnn.anyauaaalnyunl allanaalanana.naanaun allnanaualnnan. At March 31, 2021, the Company had 14 customers (March 31, 2020: 19 customers) that owed the anyanaalalaanlaaanaun aalyaaluannanna. uaualanaanaaunn aaly a al aun al a an related parties. anyaauanaaaaunn..laaa ..laalnanalany. are however, still subject to enforcement activity.

Annual Report 2020-21 219 Cigniti Technologies Ltd.

uyaanyannnanallan. luyananananunluyannuaunaaalalu aun.anyanaluyyanannauaann nalynnuulynnaanaualaanyan auylnanalaanlal. al l ua auy l any nanal lal a n contractual undiscounted payments:

Borrowings 1,611.26 Lease obligation . 2,444.44 . Trade payables 1,074.81 nanallal 2,332.40 Borrowings 1,336.37 Lease obligation 1,007.86 2,867.68 . Trade payables 1,061.49 nanallal 2,220.16 aaaaluuuaananalnunlluua because of changes in market prices. Market risk comprises three types of risk: interest rate risk, unyanaan.nanalnunayanlulan and borrowings and deposits. The sensitivity analysis in the following sections relate to the position as at March 31, 2021 and March 31, 2020. nyanalyananaaauna annaannnanalnunnnuna all constant. The following assumptions have been made in calculating the sensitivity analyses: nylanlauann a.annanalaannanallallaaaan March 31, 2020. naaaaluuuaananalnunlluua auannana.anyuanna nalaalyanynaallananna. The following table demonstrates the sensitivity to a reasonably possible change in interest rates on that nna.allaallnananya auannall

Indian Rupees . . (1.02) 1.02 Indian Rupees . . (0.79) 0.79 The assumed movement in basis points for the interest rate sensitivity analysis is based on the currently observable market environment.

220 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

nunyaaaluuuaanulluua auannnana.anyuannn an a la aly any an a n nu n denominated in a foreign currency). uuannnunyanaayanalanan lannnanuyanyanannann currency or where assets / liabilities are denominated in a currency other than the functional currency of the respective entities. yannunyuaannyaanuna aun

aanaualn USD 0.78 . 0.01 . AED 2.61 . 4.83 98.26 ZAR 91.08 . 49.03 204.63 Trade receivables USD 90.48 . . 4,873.91 GBP 8.73 879.17 . . AUD 2.69 149.67 2.81 128.98 CAD 8.31 482.39 3.96 208.69 ZAR 10.93 . 38.98 162.68 SGD 2.01 109.33 1.66 87.14 DKK . . 14.93 164.34 AED . 114.63 3.29 66.98 EUR 0.21 17.98 0.02 . Advances recoverable in cash or kind USD . . . 41.03 GBP 0.14 13.60 . 472.60 AUD . 436.77 CAD 0.03 . 2.67 140.90 Advance from related parties USD . 2,212.78 28.24 . Trade payables ZAR 0.10 0.49 0.97 4.06 AED 0.49 9.71 0.14 2.77 The following tables demonstrate the sensitivity to a reasonably possible change in USD, GBP and an a all aal l nan. a n any a u an n a alu nay a an lal. any ununyanallunnaal.

USD . . . . GBP . . 8.93 (8.93) ZAR . . . . USD . . . . GBP . . 19.31 (19.31) ZAR . . 3.63 (3.63)

Annual Report 2020-21 221 Cigniti Technologies Ltd.

The Company has only one reportable business segment, which is rendering of software testing services. nlyaunaannnanalanlaanynlun segment. Geographical information

Revenue from related parties US . . Others . 4,130.86 nunalu India 821.07 968.73 Outside India 2,281.02 2,280.31 llnnunaalanna. nlnalunuananynu. uanyaalananaalnluuuyaalau analluyaualuyl.ayany aalananaalalu. The Company manages its capital structure in consideration to the changes in economic conditions and the unnanalnan.anynaalunaanan debt divided by total capital plus net debt. The Company includes within net debt, interest bearing loans and nlaanaualn. The Company’s policy is to keep the gearing ratio at an optimal level to ensure that the debt related covenants are complied with.

Borrowings 1,611.26 1,336.37 aanaualnn . . analananaanaualnn (10,230.40) . unnnn (8,046.27) (4,889.19) - - uy 2,802.00 2,784.63 uy . . anaaluy In order to achieve this overall objective, the Company’s capital management, amongst other things, aims nu a nanal nan aa nan lan an n a naaluuun.annnanalnanulan alyalllanann.annannanalnanany nanlanannnunyaanuya. No changes were made in the objectives, policies or processes for managing capital during the year ended March 31, 2021 and March 31, 2020.

222 Assuring Digital Experiences Corporate Overview Management Reports Financial Statement

any a n n an la n n an a nalanaanya.alana anannualaan.anula. The Company also has certain leases spaces including guest houses with lease terms of 12 months lanlalu.anyallaanlalalua nnnla. ulaaynaunuanannun the year:

Opening balance 2,678.90 3,223.23 Additions 118.93 Amortization (677.29) (663.26) ulaaynaunlalalnluunnanlanan borrowings) and the movements during the year:

Opening balance 3,436.31 . Additions 118.93 Accretion of interest . 387.80 Payments (1,022.46) (943.77) Current 744.67 664.81 nun 2,027.36 . The maturity analysis of lease liabilities are disclosed in note 37. nalalalauyn. llnaaunnnananl

Amortization of Right to use asset 677.29 663.26 Interest on lease obligation . 387.80 anyaalaula..lanaa ..la.naunnnaulaayn.anya nnnaanuaanlalalnaa. 118.93 lakhs) on account of revision of terms of lease with respect to change in the lease payments over the period of the lease. any a al la na a nlu nn an nan n. nanayananlynananlaalan alnanyunn.anannanunnnn nnannannaanalyann. aaunnaannunaalaunannaa March 31, 2021 is Rs. Nil (March 31, 2020 : Rs. Nil).

Annual Report 2020-21 223 Cigniti Technologies Ltd.

(i) During the current year, the Company has received a draft Transfer Pricing (TP) assessment order .. un n n a n an aun ..lanlnalanaaly..lalunnaly. The adjustment majorly pertains to transfer pricing margin adjustment and interest on loans and aanua.ananaananaan documentation relating to the international transactions, believes that the Company has a strong basis to support its position and that the likelihood of any liability devolving on the Company is .anynlnnayaalaanu. (ii) During the current year, the Company has received a show cause notice from the Department of naauuananunlln Ahmedabad dated December 28, 2020, stating that the services provided by the Company are not covered under technical testing and analysis services and it appears that the Company provides services through subsidiaries in the foreign countries and accordingly the services rendered by the anyallunnnnualnnan unynllnan.nall unanyauayaanaunn.la the year ended March 31, 2017, should not be cancelled/ recovered from the Company and (b) The penalty should not be imposed as per Customs Act, 1962. anyalnaanaaaunalalnn. Based on their internal assessment and legal opinion, Management believes that the software testing services being provided by the Company are eligible under the SEIS and will be able to establish that, the services will not fall in the category of “Supply of services through commercial presence”. In view aananlannnl aaunn..laaullyal. aununyaanyaaln nnayaanannuyunnnan ananunanun.naall for an in person hearing where the Company had submitted the necessary information. The matter primarily relates to issue of shares to a resident entity against money received from an anyanuallaynlnun. (b) In the earlier years, the Company had made foreign investments aggregating to USD 1,002 ualnauyaalnuauanna nna.anynannaal from RBI and compounding FEMA related non compliances. Management is in the process of addressing the above matters and in view of the administrative/ ualnaunnlanlayllnaaaala nanalnnanalan. 41 al uy lan ly n un lyn an lynnalannanayn. anyllaanan. 42 uuanulanaynun laan.

As per our report of even date. For and on behalf of the Board of Directors ICAI Firm Registration No: 101049W/E300004 Chartered Accountants Partner aananan Director Membership No. 213271 DIN: 0071378 DIN: 06441390 nanal Company Secretary Place: Hyderabad Place: Hyderabad Date: April 29, 2021 Date: April 29, 2021

224 Assuring Digital Experiences