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2019 Limited Warranty and Owner Assistance Information

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2019 Limited Warranty and Owner Assistance Information 19_BUI_Limited_Warranty_and_Owners_Assistance_Information_COV_en_US_84134742B_2018JUL03.ai 1 6/25/2018 2:58:48 PM C M Y CM MY CY CMY K 84134742 B Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-U.S-12032535) - 2019 - crc - 6/25/18 IMPORTANT: This booklet contains important information about your vehicle's warranty coverage. It also explains owner assistance information and Buick's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner's Name: Phone Number: Street Address: City & State: Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use: Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-U.S-12032535) - 2019 - crc - 6/25/18 © 2018 Buick Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors. Part No. 84134742 B Second Printing Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-U.S-12032535) - 2019 - crc - 6/25/18 2019 Buick Limited Warranty and Owner Assistance Information Important Message to After-Manufacture How to Determine the Owners... .......................1 “Rustproofing” . 12 Applicable Emissions Control Buick’s Commitment . 1 Paint, Trim, and Appearance System Warranty . 16 Owner Assistance . 1 Items . 12 Federal Emission Control Buick’s Participation in an Vehicle Operation and Care . 13 System Warranty . 16 Alternative Dispute Resolution Maintenance and Warranty California Emission Control Program . 1 Service Records . 13 System Warranty . 17 Warranty Service– United Chemical Paint Spotting . 13 Emission Warranty Parts List . .20 States . 1 Warranty Coverage – Replacement Parts . 23 Warranty Coverage at a Extensions . 13 Maintenance and Repairs . 24 Glance .........................2 Warranty Service — Foreign Claims Procedure . 25 New Vehicle Limited Warranty . 2 Countries . 14 Permanent Relocation . 14 Customer Satisfaction Emission Control System Procedure ....................26 Warranty . 2 Original Equipment Alterations . 14 State Warranty New Vehicle Limited Warranty . .3 Recreation Vehicle and Special Enforcement Laws . 28 What Is Covered . 3 Body or Equipment What Is Not Covered . 8 Warranty Information for Alterations . 15 California Only . 29 Things to Know About the New Pre-Delivery Service . 15 Vehicle Limited Warranty . 12 Special Coverage Adjustment Production Changes . 15 Programs Beyond the Warranty Warranty Repairs – Component Emission Control Systems Exchanges . 12 Period ........................30 Warranty ......................16 Customer Assistance Offices . .31 Warranty Repairs – Recycled What Is Covered . 16 Materials . 12 Customer Assistance for Text Tire Service . 12 Telephone (TTY) Users . 32 Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-U.S-12032535) - 2019 - crc - 6/25/18 2019 Buick Limited Warranty and Owner Assistance Information Roadside Assistance Program ......................33 Courtesy Transportation Program ......................34 Buick Protection . 35 Coverage Beyond Your Expectations . 35 Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-U.S-12032535) - 2019 - crc - 6/25/18 Important Message to Owners... 1 Buick’s Commitment workmanship. These instances will necessary warranty repairs can be be reviewed on a case-by-case made to your Buick vehicle. Buick Buick is committed to ensuring satisfaction with your new vehicle. basis. If the issue has not been requests that the vehicle be resolved to your satisfaction, follow returned to the selling dealer for all Your dealer also wants you to be the Customer Satisfaction warranty repairs. If a situation or completely satisfied and invites you Procedure 0 26. event occurs where you are to return for all your service needs, We thank you for choosing Buick. significantly inconvenienced, an both during and after the warranty authorized GM dealer can make the period. Buick’s Participation in an warranty repairs. However, in the Owner Assistance Alternative Dispute Resolution event the dealer is not able to Program perform the repair due to the special The dealer is best equipped to tool and training requirements, provide all your vehicle's service See Customer Satisfaction contact the Customer Assistance 0 needs. Should you ever encounter a Procedure 26 for information on Offices 0 31. If you are unable to problem that is not resolved during the voluntary, non-binding return to the selling dealer, contact a or after the limited warranty period, Alternative Dispute Resolution GM dealer in the United States for talk to a member of dealer Program in which GM participates. warranty service. management. Under certain Warranty Service– United circumstances, GM and/or Buick States dealers may provide assistance after the limited warranty period has The selling dealer has invested in expired when the problem results the proper tools, training, and parts from a defect in material or inventory to ensure that any Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-U.S-12032535) - 2019 - crc - 6/25/18 2 Warranty Coverage at a Glance The warranty coverages are Emission Control System California summarized below. Warranty . Gasoline Engines New Vehicle Limited Warranty For light duty trucks, see “How to ‐ Defects and performance for Determine the Applicable Emissions Bumper-to-Bumper (Includes cars and trucks with light duty Control System Warranty” under Tires) or medium duty emission Emission Control Systems Warranty control systems are covered . Coverage is for the first 4 years 0 16 for more information. for the first 3 years or or 50,000 miles, whichever Federal 50,000 miles, whichever comes first. comes first. Gasoline Engines Powertrain ‐ Specified components for cars ‐ Defects and performance for . Coverage is for the first 6 years or light duty trucks equipped cars and light duty truck with light duty or medium duty or 70,000 miles, whichever emission control systems are comes first. truck emission control systems covered for the first 2 years or are covered for the first Sheet Metal 24,000 miles, whichever 7 years or 70,000 miles, comes first. From the first whichever comes first. Corrosion coverage is for the 2 years or 24,000 miles to first 4 years or 50,000 miles, 4 years or 50,000 miles Important: Some California whichever comes first. defects in material or emission vehicles may have special . Rust-through coverage is for the workmanship continue to be coverages longer than those listed first 6 years, unlimited mileage. covered under the New here. See “California Emission Vehicle Limited Warranty Control System Warranty” under Bumper-to-Bumper coverage Emission Control Systems Warranty 0 explained previously. Specified 16. major components are covered for the first 8 years or 80,000 miles, whichever comes first. Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-U.S-12032535) - 2019 - crc - 6/25/18 New Vehicle Limited Warranty 3 Buick will provide for repairs to the No Charge Powertrain Coverage vehicle during the warranty period in Warranty repairs, including towing, The powertrain is covered for accordance with the following terms, parts, and labor, will be made at no 6 years or 70,000 miles, whichever conditions, and limitations. charge. comes first, except for other coverages listed here under “What What Is Covered Obtaining Repairs Is Covered” and those items listed Warranty Applies To obtain warranty repairs, take the under “What Is Not Covered” later in This warranty is for Buick vehicles vehicle to a Buick dealer facility this section. registered in the United States and within the warranty period and Engine Coverage includes: All normally operated in the United request the needed repairs. internally lubricated parts, engine oil States and is provided to the Reasonable time must be allowed cooling hoses and lines. Also original and any subsequent owners for the dealer to perform necessary included are all actuators and of the vehicle during the warranty repairs. electrical components internal to the period. Warranty Period engine (e.g, Active Fuel Management Valve Lifter Oil Repairs Covered The warranty period for all Manifold) cylinder head, block, coverages begins on the date the The warranty covers repairs to timing gears, timing chain, timing vehicle is first delivered or put in correct any vehicle defect, not slight cover, oil pump/oil pump housing, use and ends at the expiration of noise, vibrations, or other normal OHC carriers, valve covers, oil pan, the coverage period. characteristics of the vehicle due to seals, gaskets, manifolds, flywheel, materials or workmanship occurring Bumper-to-Bumper Coverage water pump, harmonic balancer, during the warranty period. Needed engine mount, turbocharger, and The complete vehicle is covered for repairs will be performed using new, supercharger. Timing belts, and 4 years or 50,000 miles, whichever remanufactured, or refurbished other associated components comes first, except for other parts. required in the timing belt service coverages listed here under What “ replacement procedure are covered Is Covered and those items listed ” until the first scheduled under What Is Not Covered later in “ ”
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