General Motors China 2012 Corporate Social Responsibility Report CSR

Total Page:16

File Type:pdf, Size:1020Kb

General Motors China 2012 Corporate Social Responsibility Report CSR General Motors China 2012 Corporate Social Responsibility Report CSR 2 CSR 01 Executive’s Remarks General Motors had a prosperous year in China in 2012, with an 11 percent sales increase from 2011. That’s primarily because GM and our joint ventures offer the widest range of attractive high-quality vehicles with advanced technologies, such as the new Buick Encore and Cadillac XTS. We are pleased that our vehicles are helping improve the quality of life of people across the nation. We are not just focused on building and selling vehicles, but are also committed to creating a safer, greener and healthier community. As an automaker, it’s natural to focus on making China’s roads safer. The GM Safe Road Project shows drivers and their passengers the importance of using safety belts and child safety seats. Helping protect natural wetlands is the focus of the GM Restoring Nature’s Habitat Project. Finally, providing those in rural areas with much-needed access to quality health care is the focus of our Back to 100 Rural Hospitals and SAIC-GM- Wuling Motorcade initiatives. GM is also helping protect the environment by applying our philosophy for sustainability to manufacturing and supply chain management. Today our facilities produce less waste than those of any other automaker. In our 105 landfill- free sites around the globe, including 10 in China, waste generated from our operations is reused, recycled or converted to energy instead of going into a landfill. We are also helping our parts suppliers to reduce their energy use and waste production. Above all, we are taking care of our most valuable resource, our more than 55,000 employees across China. Our market-competitive compensation and benefits, career development opportunities and professional working environment all help us to attract and retain the best talent in China. In the years to come, GM will continue to give back to the communities in which we work and live through our corporate social responsibility initiatives. We plan to continue to practice our strategy of working in China, with China and for China. Bob Socia President, General Motors China 3 CSR 01 Executive’s Remarks 3 05 Energy Efficiency 14 Introduction 14 General Motors China Introduction 6 Energy Saving Technology and 02 16 Vehicle Introduction Energy Efficiency Market Orientation 18 03 GM China’s Vision 8 Pan Asia Technical Automotive Center 20 Guangde Proving Ground 21 04 2012 CSR Milestones 10 Green Supply Chain Program 22 Landfill Free Program 25 4 CSR CONTENTS 2012 Joint Venture Companies’ CSR Programs 06 26 07 Programs 38 Introduction 26 CSR Commitment 27 08 Caring for Employees 42 Road Safety Programs 28 Environmental Protection Program 34 09 Employee Volunteerism 44 Public Health Program 36 10 2012 CSR Awards 46 5 CSR GM is committed in building a greener, safer and healthier community in China 02 General Motors China -the Introduction General Motors traces its roots back to 1908. Its presence in China dates back more than eight decades. GM has 12 joint ventures, two wholly owned foreign enterprises and more than 55,000 employees in China. GM and its joint ventures offer the broadest lineup of vehicles and brands among automakers in China. Passenger cars and commercial vehicles are sold under the Baojun, Buick, Cadillac, Chevrolet, Jiefang, Opel and Wuling brands. In 2012, GM sold more than 2.8 million vehicles in China. It has been the sales leader among global automakers in the market for eight consecutive years. Moving forward, GM will maintain its long-term commitment to China while helping create a greener, safer and healthier community. 6 CSR GM'S GROWING FOOTPRINT 12 joint ventures Engineering & design center Automotive financing JV On-board telematics JV Certified used car JV Harbin Changchun Shenyang Yantai Qingdao Guangde Shanghai Qujing Liuzhou Hong Kong 7 CSR GM’s vision is to design, build and sell the world’s best vehicles. 03 Vision This vision is supported and enabled by The highest levels Strong brands A commitment to A fortress of quality and profitable growth balance sheet customer service in around the world any industry GM’s sustainable approach for realizing its vision GM’s business model creates a self-sustaining cycle of reinvestment that drives continuous improvement in vehicle design, manufacturing discipline, brand strength, pricing and margins. The company is positioned to be profitable throughout various business cycles. The company has aligned its sustainability model with its business model to encourage integration between the two and to support a similar cycle of sustainable reinvestment. 8 CSR HOW OUR BUSINESS & SUSTAINABILITY MODELS ALIGN Build Sell Maximizing the benefits Offering sustainable of operating facilities vehicle choices to in an environmentally consumers that meet their friendly and socially diverse needs. responsible manner. GM’s vision is to design, build and sell the world’s best vehicles. Design Reinvest Leading in the research and Putting GM’s financial strength to development of advanced work to ensure the economic viability technologies to help reduce of the company, to be the employer petroleum dependency, improve of choice for its workforce and to fuel economy and reduce enhance the quality of life in the emissions. communities where it does business. Sustainability is not only a key part of how GM is shifting from a good to great company, it is about the leadership and innovation that can transform the auto industry. Our long-term approach to sustainability enables us to increase efficiency and reimagine personal mobility to best meet customer needs and lifestyles. Bob Socia President, General Motors China 9 CSR 04 GM China 2012 Corporate Social Responsibility (CSR) Milestones 2012 January 5 February 1 March 2 GM delivered a Chevrolet GM completed installation The GM Restoring Nature’s Volt to the China Electric of the first Sunlogics Green Habitat Project was launched Vehicle International Zone® solar charging station by GM China in cooperation Demonstration Zone in at its China and International with the China Environmental Shanghai’s Jiading district for Operations headquarters in Protection Foundation (CEPF) testing. Shanghai. to improve ecology, protect biodiversity and educate the public on the importance of preserving the environment. In 2012, GM China made a continuous effort to create March 26 a greener, safer and healthier GM China signed community in China a memorandum of understanding with the China Automotive Technology and Research Center (CATARC) to manage GM’s Chevrolet Volt demonstration fleet in Beijing and help organize workshops and seminars in support of vehicle electrification. 10 CSR April 23 May 21 June 11 GM showed the design The GM China Advanced GM delivered a Chevrolet of the Chevrolet EN-V 2.0 Technical Center announced Volt to the Tianjin Eco-City concept, the next version that its micro-foundry to assess its vehicle charging of its revolutionary mobility and formability lab had infrastructure and provide concept from Expo 2010. successfully completed the feedback on how the Volt initial low-pressure casting of performs in a planned a magnesium part, marking charging environment. April 28 a milestone in lightweight automotive materials The 2012 GM China research. June 27 Consumer Fuel-Saving Challenge, which GM signed a memorandum demonstrated the fuel of understanding with the economy of GM vehicles Sino-Singapore Tianjin built and sold in China, Eco-City Investment and began in Chengdu. Development Co. Ltd. and the Tianjin Eco-City Administrative Committee to collaborate on assessing the real-world application of GM’s EN-V 2.0 concept in the Tianjin Eco-City. 11 CSR 04 GM China 2012 Corporate Social Responsibility (CSR) Milestones 2012 September 10 GM China and Hudong launched the 2012 GM Safe Road Project with the theme of “Safety Belt, Safe Journey.” In 2012, GM China September 12 GM China, Tongji University made a continuous effort to create and the Virginia Tech Transportation Institute a greener, safer and healthier launched China’s first Naturalistic Driving Study to community in China explore the behavior of local vehicle users. August 22 September 28 GM China and SAIC-GM- GM launched China’s first Wuling launched the Back new energy vehicle (NEV) to 100 Rural Hospitals and first responder training SGMW Motorcade health program to teach public care initiatives. safety professionals how to safely rescue crash victims in hybrid, electric and other NEVs. 12 CSR October 18 November 10 December 10 GM showcased the The 2012 GM China GM China launched the achievements of the first Consumer Fuel-Saving Safe Kids in the Car Project phase of the GM Restoring Challenge concluded in in cooperation with Safe Nature’s Habitat Project Fujian, its sixth stop. Kids Worldwide (China) to at the Changdao National highlight the importance of Nature Reserve in Shandong. using child safety seats and November 22 show parents how to use child restraint systems. Shanghai GM introduced the Sail EV at Auto Guangzhou 2012. December 13 GM China took more than 20 media volunteers to the Guangxi Naman Rural Hospital to assist with the delivery of free health care to local residents. December 22 GM China launched the Safe Driving School in Shenyang to highlight vehicle safety technologies and the importance of proper driving habits under various weather conditions. 13 CSR We are committed to enhancing energy efficiency. Energy-saving vehicles as well as manufacturing processes are equally important to us. Dan Akerson Chairman and CEO, General Motors 05 Energy Efficiency In line with GM’s global corporate social responsibility principles, GM China is dedicated to achieving sustainability in its local operations by leading the development of efficient and eco-friendly technologies. Furthermore, the company is managing product design, its external supply chain, production processes, customer service and other areas of its business in an eco-friendly manner.
Recommended publications
  • 2013 Buick Encore
    LUXurY THAT FITS BUICK Your LIFE. ALL in A ’13 ENCORE SIZE THAT FITS You. To D AY, CASUAL FriDAYS CAN HAPPen EVERY DAY. Your ForMAL DininG rooM MAY HAVE GONE INFORMAL. AnD JEANS JUST MIGHT BECOME Your BLue SuiT. THIS IS A neW APProACH TO LivinG AND TO LUXurY. WHere inviTATIONS AREN’T enGRAveD, THEY SIMPLY SAY, “coME AS You Are.” THIS IS A STYLE THAT FITS You. IT’S Your kinD OF LUXURY. Vehicles shown may contain optional equipment. BUICK ENCORE INSPIRATION WHERE THE MOMENT TAKES YOU. SoME OF our MOST MEMorABLE EXPerienceS Are THOSE WE DIDN’T PLAN. IT’S CALLEd “enJOYinG LIFE AS IT coMES.” MAkinG THE MOST OF everY MOMenT. GoinG WHerever Your neXT IMPULSE TAkeS You IS one OF LIFE’S GreAT LUXurieS. AnD one OF THE MANY You’LL FinD in Encore. BUICK ENCORE INTRODUCTION WiTH You AS inSPirATion, THE ALL-neW Encore SIZED TO FIT YOUR LIFE. WAS born. IT’S noT onLY SIZED TO FIT THE ciTY, buT Your LIFE AS WELL. A verSATILE croSSover THAt’S AS SPonTAneouS AS You Are. QuickLY DIScover HOW IT TurnS “niMBLE” inTO AN ACTive verb, GivinG You LUXurY, UTILITY AND coMForT WITHouT ALL THE buLK. MAkinG Encore THE TRAveL coMPAnion You’ve ALWAYS WANTED. BUICK ENCORE EXTErior DEsiGN THE FAMILY reSEMBLAnce IS QuiTE STrikinG. Sure, it has Buick signature design cues like a waterfall grille, ice-blue-accented projector-beam headlamps and chrome portholes— yet that’s where the similarity ends. From sketch to sheet metal, Encore carves out its own blend of style and confidence in a decidedly efficient package.
    [Show full text]
  • GM End of Lease Guide
    END-OF-LEASE GUIDE GOOD THINGS SHOULD NEVER COME TO AN END. As the end of your current lease with GM Financial draws near, we’d like to thank you for your business, and we hope that you’ve had an excellent driving experience in your General Motors vehicle. To help guide you through the end-of-lease process, we’ve created this step-by- step guide. Or, visit gmfinancial.com/EndofLease. What should you do with your current TABLE OF CONTENTS leased GM vehicle? You have several options from which to choose: Your Lease-End Options 1 • Purchase or lease a new GM vehicle Trade in Your Vehicle 2 • Purchase your current leased vehicle Turn in Your Vehicle 2 • Turn in your leased vehicle Want to continue enjoying the GM driving experience? Select Your Next GM Vehicle 3 GM has many new and exciting models available. Check your mail in the coming weeks because you may become Schedule Your Inspection 4 eligible to receive incentives towards the purchase or lease of a new GM vehicle. Review Your Vehicle’s Condition 6 Frequently Asked Questions 11 What will you be driving this time next year? Contact Us 12 GM is consistently developing new and exciting models for our customers. Visit GM.com to check out Wear-and-Tear Card 13 new vehicles and determine which one fits your needs. YOUR LEASE-END OPTIONS Buick Envision Chevrolet Cruze Cadillac XT5 OPTION 1: OPTION 2: OPTION 3: TURN IN YOUR GM VEHICLE PURCHASE YOUR TURN IN YOUR GM VEHICLE AND PURCHASE OR LEASE LEASED GM VEHICLE Return the vehicle to the GM A NEW GM VEHICLE You can purchase your leased vehicle dealership where it was leased.* Are you ready for your next at any time during your lease period, Remember to bring your GM vehicle? Visit your nearest or you may do so near the end of your owner’s manual, extra set of GM dealer to test drive the lease.
    [Show full text]
  • Buick 2021 Encore GX Brochure
    2021 BUICK ENCORE GX CONTENTS 01 S(YOU)V 10 VERSATILITY 02 DESIGN 11 PERFORMANCE 03 SPORT TOURING 12 COLORS 04 INTERIOR 13 FEATURES 05 CONNECTIVITY 15 BUICK FAMILY 07 SAFETY THE BUICK S( YOU) V FAMILY S(YOU)V 2021 ENCLAVE Having a vehicle that truly fits your life can make all the difference. That’s why Buick has created not one, but four distinctly different SUVs. Choose the one that best suits your lifestyle and you’ll be rewarded with performance, versatility, safety and style that feel custom-made just for you. 2021 ENCLAVE AVENIR 2021 ENCORE Simply put, we build every Buick not to change your life, but to fit your life. At the heart of our sport utility vehicles isn’t just utility. What’s at the heart of a Buick SUV is actually you. 2020 ENVISION Back to Contents DESIGN STREET SMARTS OF THE HIGHEST STANDARD Smart doesn’t just happen. It’s designed. And in the case of Buick Encore GX, smart is innovated, engineered and crafted as well. That’s why you’ll find every detail in this five-person SUV cleverly fits the way your life moves. IN-VEHICLE TECHNOLOGY With its long list of available technologies, Encore GX helps you wear the many hats that modern life requires. Leading the list is voice-activated Amazon Alexa Built-In,1 which allows you to listen to music, make phone calls with your Bluetooth®- connected phone2 and much more. SPORT TOURING Overflowing with attitude, the Sport Touring Package is the boldest expression of Encore GX style and is available on all trim levels.
    [Show full text]
  • 2018 BUICK ENCORE Encore Is a Modern Expression Of
    BUICK.CA 193-18-B - 004E 2018 BUICK ENCORE Encore is a modern expression of Buick’s beautiful aesthetics. Sleek, sculpted and offering you flexible room for up to five, Encore is where LIFE MEETS STYLE. With its advanced technology, spacious storage and nimble manoeuvrability, Encore is sized to fit the way you live. Encore Premium shown in Ebony Twilight Metallic WHAT SETS ENCORE APART REFINED IS SOMETHING YOU CAN FEEL. Walk up to Encore and you’ll see how its beautifully sculpted shape flows smoothly from the grille to the rear, giving this SUV a fluid, contemporary look. As you approach it, your Encore recognizes you. Sensing the key fob in your possession, the Keyless Open feature allows for the doors to unlock so you don’t have to fumble for your keys. Now get inside, press the push-button start and drive. That’s when you’ll discover what premium feels like. Each sensation adds to the impression that what you’re driving has been crafted with meticulous attention to every detail. Whether you’re glancing at a gauge, touching a switch or enjoying the responsive, efficient performance, what’s likely to impress you most is how quiet things are inside Encore. That’s Buick QuietTuningTM and Bose® Active Noise Cancellation working behind the scenes. 02 • The front appearance provides a modern expression of luxury. • LED daytime running lamps feature Buick’s unique signature lighting, while standard LED-accented tail lamps echo the front’s sculptural design, ensuring you’ll see and be seen in the best light.
    [Show full text]
  • Encore Brochure
    ENCORE 2 O15 B U I C K WHEN WILL YOU KNOW YOU’VE FOUND YOUR KIND OF LUXURY? OVERVIEW WHEN FUNCTIONAL IS BEAUTIFUL Today, luxury isn’t necessarily defined by size. It’s about finding the things that fit your life. With its stylish and functional design inside and out, plus seamlessly integrated digital connectivity, Buick Encore does just that. It’s sized to get you around town and into tight parking spaces easily and efficiently. Yet with its versatile cargo space and variable seating configurations, it’s a premium crossover that can keep up with your every move. Now isn’t that your kind of luxury? Vehicles shown may contain optional equipment. WHITE PEARL TRICOAT 2 NIMBLENESS WHEN YOU’RE STREET SMART COCOA SILVER METALLIC EXTERIOR DESIGN WHEN DESIGN REVEALS CHARACTER Let your eyes wander across the shapes and surfaces of Encore and study its details: The tailored creases in the hood that highlight Encore’s refinement. The blue-accented projector-beam headlamps that give Encore its expressive look. And the chrome portholes and waterfall grille that are signatures of Buick design. It’s all a reflection of character. 7 WHITE PEARL TRICOAT INTERIOR STYLING WHEN YOU’RE IN THE MOMENT Inside Encore, seamlessly flowing lines, highlighted by ice-blue ambient lighting, create a relaxed yet spacious environment. The instrument panel’s “low and away” design gives a feeling of openness, while soft-to-the-touch materials like a leather-wrapped steering wheel and available leather-appointed heated front seats add to your comfort. 10 11 QUIETTUNING WHEN CONFIDENCE IS QUIET QuietTuning is Buick’s way to reduce, block and absorb noise—helping to keep the quiet in and the noise out.
    [Show full text]
  • NHTSA Recalls of Interest July 25, 2016
    NHTSA Recalls of Interest July 25, 2016 RECALL Subject : Electronic Stability Control Systems/FMVSS 126 Report Receipt Date: JUN 29, 2016 NHTSA Campaign Number: 16V482000 Component(s): ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC Potential Number of Units Affected: 1,895 Vehicle Make Model Model Year(s) FORD TRANSIT CONNECT 2016 Manufacturer: Ford Motor Company SUMMARY: Ford Motor Company (Ford) is recalling certain model year 2016 Transit Connect vehicles manufactured February 22, 2016, through June 16, 2016. The Continental brake Hydraulic Control Unit (HCU) pump may be contaminated with metallic debris. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems." CONSEQUENCE: If the brake HCU pump is contaminated, the performance of the electronic stability control and related brake systems may degrade, increasing the risk of a crash. REMEDY: Ford will notify owners and dealers will replace the brake HCU pump, free of charge. The recall is expected to begin on August 15, 2016. RECALL Subject : Key May Be Removed When Not In Park/FMVSS 114 Report Receipt Date: JUL 05, 2016 NHTSA Campaign Number: 16V502000 Component(s): ELECTRICAL SYSTEM , POWER TRAIN Potential Number of Units Affected: 7,620 Vehicle Make Model Model Year(s) BUICK ENCORE 2013 BUICK REGAL 2011 BUICK VERANO 2013-2014,2016-2017 CHEVROLET CRUZE 2011-2016 CHEVROLET EQUINOX 2010-2013 CHEVROLET MALIBU 2013-2016 GMC TERRAIN 2011-2013 Manufacturer: General Motors LLC SUMMARY: General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the Alps Electronics electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK.
    [Show full text]
  • GENERAL MOTORS COMPANY (Exact Name of Registrant As Specified in Its Charter) ______
    UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549-1004 ___________________ FORM 8-K ___________________ CURRENT REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Date of Report (Date of earliest event reported) October 15, 2014 ___________________ GENERAL MOTORS COMPANY (Exact Name of Registrant as Specified in its Charter) ___________________ DELAWARE 27-0756180 (State or other jurisdiction of 001-34960 (I.R.S. Employer incorporation) (Commission File Number) Identification No.) 300 Renaissance Center, Detroit, Michigan 48265-3000 (Address of Principal Executive Offices) (Zip Code) (313) 556-5000 (Registrant's telephone number, including area code) Not Applicable (Former name or former address, if changed since last report) ___________________ Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions: ☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) ☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17-CFR 240.14a-12) ☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) ☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) Item 8.01 Other Events On October 15, 2014, General Motors Company issued a news release announcing 2014 third quarter global sales. The release and charts are attached as Exhibit 99.1. EXHIBIT Exhibit Description Method of Filing Exhibit 99.1 2014 Third Quarter Global Sales Release and Charts Attached as Exhibit Dated October 15, 2014 SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
    [Show full text]
  • 2020 Buick Encore GX Owner's Manual
    20_BUI_Encore_GX_COV_en_US_84394118A_2019SEP30.ai 1 8/22/2019 3:10:11 PM 2020 Encore GX 2020 Encore C M Y CM Encore GX MY CY CMY Owner’s Manual K 84394118 A Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 14018934) - 2020 - CRC - 9/30/19 Contents Introduction . 2 Keys, Doors, and Windows . 7 Seats and Restraints . 39 Storage . 92 Instruments and Controls . 97 Lighting . 144 Infotainment System . 152 Climate Controls . 216 Driving and Operating . 224 Vehicle Care . 301 Service and Maintenance . 386 Technical Data . 400 Customer Information . 404 Reporting Safety Defects . 414 OnStar . 418 Connected Services . 426 Index . 429 Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 14018934) - 2020 - CRC - 9/30/19 2 Introduction Introduction This manual describes features that Helm, Incorporated may or may not be on the vehicle Attention: Customer Service because of optional equipment that 47911 Halyard Drive was not purchased on the vehicle, Plymouth, MI 48170 model variants, country USA specifications, features/applications that may not be available in your Using this Manual region, or changes subsequent to the printing of this owner’s manual. To quickly locate information about the vehicle, use the Index in the The names, logos, emblems, Refer to the purchase back of the manual. It is an slogans, vehicle model names, and documentation relating to your alphabetical list of what is in the vehicle body designs appearing in specific vehicle to confirm the manual and the page number where this manual including, but not limited features. it can be found. to, GM, the GM logo, BUICK, Encore GX and the BUICK Emblem Keep this manual in the vehicle for are trademarks and/or service quick reference.
    [Show full text]
  • Bob Socia at Auto Shanghai 2013 Remarks 2013
    Remarks by Bob Socia President of GM China and Chief Country Operations Officer for China, India and ASEAN GM China Press Conference April 20, 2013 at Auto Shanghai 2013 Good evening. Thank you, Tim (Lee). You often hear guys like me talk about China's vehicle market as being a marathon, not a sprint. And that's true. As tonight's theme suggests, it is a long journey. I feel fortunate to be the head of GM China at such an important point in our history and our journey. The market continued to grow last year, reaching a record 19.4 million units. The growth has continued this year, with vehicle sales up 10.4% percent in the first three months to a record 5.4 million units. We expect industry sales to grow around 7 to 8 percent this year. GM has also gotten off to a strong start this year. We set an all-time monthly sales record in January achieved record March sales and set a new sales record for the first quarter. In the first three months of 2013, GM and our joint ventures sold a record 816 thousand vehicles, which was up 9.6 percent from the same period last year and posted a 15.1% market share. And here's some late-breaking news we expect to sell our 1 millionth vehicle this weekend. It will be the earliest we have ever reached this milestone in a calendar year. This is a great start to the year and a big accomplishment for our team.
    [Show full text]
  • 2021 Buick Encore Owner's Manual
    21_BUI_Encore_COV_en_US_84709979B_2020SEPT3.pdf 1 8/7/2020 4:20:24 PM C M Y CM MY CY CMY K Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) - 2021 - CRC - 8/18/20 Introduction not be available in your region, or changes Contents subsequent to the printing of this owner’s manual. Introduction . 1 Refer to the purchase documentation relating to your specific vehicle to confirm Keys, Doors, and Windows . 6 the features. Seats and Restraints . 24 Keep this manual in the vehicle for quick Storage . 67 reference. Instruments and Controls . 71 The names, logos, emblems, slogans, vehicle model names, and vehicle body designs Canadian Vehicle Owners Lighting . 97 appearing in this manual including, but not A French language manual can be obtained Infotainment System . 103 limited to, GM, the GM logo, BUICK, the from your dealer, at www.helminc.com, BUICK Emblem, and ENCORE are trademarks or from: Climate Controls . 159 and/or service marks of General Motors LLC, Driving and Operating . 163 its subsidiaries, affiliates, or licensors. Propriétaires Canadiens Vehicle Care . 201 For vehicles first sold in Canada, substitute On peut obtenir un exemplaire de ce guide the name “General Motors of Canada Service and Maintenance . 266 en français auprès du concessionnaire ou à Company” for Buick Motor Division wherever l'adresse suivante: Technical Data . 279 it appears in this manual. Helm, Incorporated Customer Information . 282 This manual describes features that may or Attention: Customer Service Reporting Safety Defects . 290 may not be on the vehicle because of 47911 Halyard Drive optional equipment that was not purchased Plymouth, MI 48170 OnStar .
    [Show full text]
  • Condition/Concern Recommendation
    Bulletin No.: PIC5611D Date: Jun-2015 Subject: Diagnostic Tip: Rear View Camera Options Models: 2012 Buick LaCrosse 2012-2013 Buick Regal 2012-2015 Buick Verano 2013-2015 Buick Encore 2012-2015 Chevrolet Camaro, Cruze, Equinox, Malibu 2014-2015 Chevrolet SS 2012-2015 Chevrolet Volt 2012-2015 GMC Terrain This PI was superseded to update the Models. Please discard PIC5611C. Condition/Concern Some customers may ask if they can turn the RVC (rear vehicle camera) off, turn the RVC guidelines on/off, and/or change the brightness of the RVC. Recommendation/Instructions To prevent unnecessary repair attempts, please refer to the table below to determine normal RVC features for the vehicle and RPO combination that you are working with before attempting repairs. Note: RVC display brightness can be adjusted on some models while the transmission is in reverse (use proper safety, set parking brake, etc) and using the Menu/Select path(*). Note: If equipped with guidelines, they can be turned on/off using the Config, Display, Guidelines path(*). *Some models may use different terminology and/or navigation path. RVC Content Table: Vehicle RVC (UVC) w/o Lines RVC (UVC) w/ Lines RVC Can Be Turned ON or Brightness Adjustment OFF Allowed 2012 Models with RPO x UEW 2012-2014 Models x Yes - only for MY12 & MY13 Yes - only for MY12 & MY14 with RPO UFU (UFW in Europe) or RPO UHQ (UHR Europe / UHM Australia) 1 2012-2014 Chevrolet Malibu x Yes - only for MY12 & MY13 Yes - only for MY12 & MY14 with RPO UFU or RPO UHQ 2012-2014 Models with RPO x Yes - only for MY12 & MY13 Yes - only for MY12 & MY14 UFU or RPO UHQ (Except Malibu) 2015 Models with UFU or x No Yes UHQ 2013-2015 Acadia, Enclave, x Traverse, Captiva Sport GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer".
    [Show full text]
  • Revision to General Motors' Vehicle Identification Number
    GENERAL MOTORS LLC Global Vehicle Safety March 22, 2019 USG 4817 Part 1 The Honorable Heidi King Deputy Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, DC 20590 Subject: Revision to General Motors’ Vehicle Identification Number decoding for 2020 Model Year Dear Ms. King: A revision to General Motors’ Vehicle Identification Numbering (VIN) Standard for the 2020 Model Year dated March 20, 2019, is submitted per the VIN reporting requirements of 49 CFR Part 565.16(c). For additional copies of any of the material submitted to the NHTSA for consideration at this time, any additional information regarding items herein, or if further discussion of this matter will be of assistance to the agency during its consideration of this petition, please contact me at the following address: Brian Latouf, Executive Director Global Safety and Field Investigations, Regulations and Certification General Motors LLC, North America GM Global Technical Center 29427 Louis Chevrolet Rd VEC Podium / Floor 02 / Office 2F6-04 Warren, Michigan 48093-2350 Questions may also be directed to either Ms. Lucia Propst, Safety Regulations and Certification, in GM’s Warren office; or Mr. Matthew Jerinsky, of GM’s Washington D.C. office. Sincerely, Brian Latouf, Executive Director Global Safety and Field Investigations Attachment cc: Office of Executive Secretariat Rosalind Proctor, Division Chief, Consumer Programs Division Mail Code: 480-210-2V 29427 Louis Chevrolet Rd • Warren, MI 48090-9020 General Motors LLC 2020 This Vehicle
    [Show full text]