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Presidential Transition Presidential Transition Edition About the IBM Center for The Business of Government For additional information, contact: The IBM Center for The Business of Government connects public Jonathan D. Breul management research with practice. Since 1998, we have helped Executive Director public sector executives improve the effectiveness of government IBM Center for The Business of Government with practical ideas and original thinking. We sponsor independent 1301 K Street, NW research by top minds in academe and the nonprofit sector, and Fourth Floor, West Tower we create opportunities for dialogue on a broad range of public Washington, DC 20005 T management topics. he Business of Government The Center is one of the ways that IBM seeks to advance (202) 515-4504 knowledge on how to improve public sector effectiveness. fax: (202) 515-4375 The Business of Government The IBM Center focuses on the future of the operation and e-mail: [email protected] management of the public sector. website: www.businessofgovernment.org 3 From the Editor’s Keyboard Presidential Transition About IBM Global Business Services 4 Conversations with Leaders With consultants and professional staff in more than 160 countries A Conversation with J. Christopher Mihm globally, IBM Global Business Services is the world’s largest consulting A Conversation with Paul R. Brubaker services organization. IBM Global Business Services provides clients with business process and industry expertise, a deep understanding 16 Profiles in Leadership of technology solutions that address specific industry issues, and the Dr. Richard Beck * Spine is 1/4 in. Adjust ability to design, build and run those solutions in a way that delivers Robert J. Carey Rex W. Cowdry, M.D. width appropriately to bottom-line business value. For more information visit www.ibm.com. page count. Robert Doyle Dr. Richard Beck Robert J. Carey Rex W. Cowdry, M.D. Mitchell L. Glassman U.S. Department of the Interior U.S. Department of the Navy Maryland Health Care Commission Robert Howard Jonathan Q. Pettus Lt. Gen. James G. Roudebush, M.D. J. D. Sicilia 43 Forum: Helping the Next Administration Succeed in Washington Forum Introduction Getting It Done Eight Essential Tools for Achieving Your 1301 K Street, NW Goals Fourth Floor, West Tower Robert Doyle Mitchell L. Glassman Robert Howard Washington, DC 20005 61 Viewpoints Hubris or Wise Policy? Early Planning U.S. Geological Survey Federal Deposit Insurance Corporation U.S. Department of Veterans Affairs for a Presidential Transition An Apollo Project for Climate Change/ Energy? History’s Lessons for Future Success What Do (and What Should) Federal LISTEN TO Officials Do During a Presidential THE BUSINESS OF Transition? PRESIDENTIAL GOVERNMENT HOUR 74 Management weekly conversations The National Security Council: with government leaders Recommendations for the New Every Saturday at 9:00 am President Jonathan Q. Pettus Lt. Gen. James G. Roudebush, M.D. J. D. Sicilia on WJFK (106.7 FM) Biometrics: Enhancing Security in Organizations National Aeronautics and Space Administration United States Air Force U.S. Department of Defense Mondays at 11:00 am and Wednesdays at noon on Leveraging Web 2.0 in Government What the Federal Government Can Do Federal News Radio, T RANSITION to Encourage Green Production WFED (1500 AM) Success Factors for Implementing Shared Services in Government 96 Research Abstracts 100 From the Executive Director 1890-1 IBMC Business of Government FALL 2008 Cover OUTSIDE; 6/C: CMYK [PMS 2718 Blue (CMYK build); PMS 1797 (CMYK build); PMS 877 Metallic Silver = 6/c; with full aqueous varnish; SEAL IS 2/c, 877 SILVER AND 2718 BLUE (build) 1890-1 IBMC Business of Government FALL 2008 Cover INSIDE; 4/C: CMYK Table of Contents From the Editor’s Keyboard Presidential Transition By Albert Morales ...................................................................................3 Conversations with Leaders A Conversation with J. Christopher Mihm, Managing Director, Strategic Issues, U.S. Government Accountability Office .........................4 A Conversation with Paul R. Brubaker, Administrator, Research and Innovative Technology Administration, U.S. Department of Transportation ........................................................10 Profiles in Leadership By Michael J. Keegan, Lauren Kronthal, and Ruth Gordon Dr. Richard Beck, Director, Planning and Performance Management, U.S. Department of the Interior .............................................................16 Robert J. Carey, Chief Information Officer, U.S. Department of the Navy ................................................................19 Rex W. Cowdry, M.D., Executive Director, Maryland Health Care Commission ..................................................................................22 Robert Doyle, Deputy Director, U.S. Geological Survey, U.S. Department of the Interior .............................................................25 Mitchell L. Glassman, Director, Division of Resolutions and Receiverships, Federal Deposit Insurance Corporation ..........................28 Robert Howard, Assistant Secretary for Information and Technology and Chief Information Officer, U.S. Department of Veterans Affairs ......................................................31 Jonathan Q. Pettus, Chief Information Officer, National Aeronautics and Space Administration ......................................................................34 Lt. Gen. James G. Roudebush, M.D., Surgeon General, United States Air Force ..........................................................................37 J. D. Sicilia, Director, Lean Six Sigma Program Office, U.S. Department of Defense ..................................................................40 Forum: Helping the Next Administration Succeed in Washington Forum Introduction: Helping the Next Administration Succeed in Washington By Jonathan D. Breul .............................................................................43 Getting It Done: Advice for Government Executives By Mark A. Abramson, Jonathan D. Breul, John M. Kamensky, and G. Martin Wagner ...........................................45 Eight Essential Tools for Achieving Your Goals: Insights for the New Administration By Mark A. Abramson, Jonathan D. Breul, John M. Kamensky, and G. Martin Wagner ..........................................53 Viewpoints Hubris or Wise Policy? Early Planning for a Presidential Transition By Martha Joynt Kumar .........................................................................61 An Apollo Project for Climate Change/Energy? History’s Lessons for Future Success By W. Henry Lambright .........................................................................66 FALL/WINTER 2008 IBM Center for The Business of Government 1 [ TABLE OF CONTENTS ] continued What Do (and What Should) Federal Officials Do During a Presidential Transition? By Bruce W. McConnell .........................................................................70 The Business of Government A Publication of the IBM Center for The Business of Government Management The National Security Council: Recommendations for Albert Morales the New President By D. Robert Worley .............................................................................74 Managing Partner Biometrics: Enhancing Security in Organizations Jonathan D. Breul By Babita Gupta ....................................................................................78 Executive Director Leveraging Web 2.0 in Government By Ai-Mei Chang and P. K. Kannan ........................................................82 John Kamensky What the Federal Government Can Do to Encourage Senior Fellow Green Production By Nicole Darnall ..................................................................................86 G. Martin Wagner Success Factors for Implementing Shared Services in Government Senior Fellow By Timothy J. Burns and Kathryn G. Yeaton ..........................................90 Michael J. Keegan Research Abstracts Managing Editor New from the Center: Recently Published Reports ................................96 The Business of Government magazine and Producer, The Business of Government Hour Collaboration: Networks and Partnerships Series Integrating Service Delivery Across Levels of Government: Lauren Kronthal Case Studies of Canada and Other Countries ........................................ 96 Marketing Director Contracting Series Success Factors for Implementing Shared Services in Government ........ 96 Ruth Gordon Business and Web Manager E-Government/Technology Series Best Practices for Implementing Agile Methods: A Guide for Consueline Yaba Department of Defense Software Developers ........................................ 96 Administrative Assistant Leveraging Web 2.0 in Government ...................................................... 97 Biometrics: Enhancing Security in Organizations .................................. 97 IBM Center for The Business of Government 1301 K Street, NW, Fourth Floor, West Tower Managing for Performance and Results Series Washington, DC 20005 Five Actions to Enhance State Legislative Use of Performance Information ....................................................................... 97 For subscription information, call (202) 515-4504. World Wide Organizational Transformation Series Web page: www.businessofgovernment.org. Copyright 2008 Four Strategies to Transform State Governance ..................................... 98 IBM Global Business Services. All rights reserved. No part
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