The Minnesota Pharmacists Foundation Is an Organization That Invests in Public Health Through the Profession of Pharmacy
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Most important, you'll get a partner committed to promoting your interests so you can focus on providing the personalized care that sets you apart. 2 Minnesota Pharmacist n WINTER 2012 MPhA BOARD OF DIRECTORS Executive/Finance Committee: President: Scott Setzepfandt Past-President: Brent Thompson President-Elect: Martin Erickson Secretary-Treasurer: Bill Diers Speaker: Meghan Kelly Executive Vice President: Julie K . Johnson Rural Board Members: Eric Slindee Mark Trumm Metro Board Members: Cheng Lo James Marttila Winter 2012 Volume 66. Number 1, ISSN 0026-5616 At-Large Board Members: Tiffany Elton Tim Cernohous Amy Sapola Jill Strykowski IN THIS ISSUE Jason Varin PRESIDENT’S DESK A Valuable Insight: Patients Appreciate Extra Effort . 4 Student Representation: Duluth MPSA Liaison: Jeremy LeBlanc EXECUTIVE’S REPORT Minneapolis MPSA Liaison: Kandace Schuft Remembering the Dream Weaver . 7 Ex-Officio: PHARMACY AND THE LAW Rod Carter, COP Recordkeeping Isn’t that Important, is it? . 16 Julie K . Johnson, MPhA MSHP Representative FEATURES Pharmacy Technician Representative: Walgreens: “America’s Premier Pharmacy” Lives Up to its Self-Image . 8 Drug Dosing Based on Kidney Function: A Survey of Minnesota Pharmacists . 10 Barb Stodola Minnesota Practice-Based Research Network: An Update . 14 Home Care: A New Frontier for Pharmacy Practice . 18 MINNESOTA PHARMACIST . 19 Official publication of the Minnesota Pharmacists Association. MPhA INFORMATION MPhA is an affiliate of the American Pharmacists Association, COMMITTEES AND TASK FORCES . 22 the American Society of Consultant Pharmacists, the Academy of Managed Care Pharmacy, and the National Community MPhA BENEFITS . 23 Pharmacists Association. COMMUNITY PHARMACY DEFENSE FUND . 24 Editor: PHARMACY FUTURE FUND . .25 Julie K . Johnson . 26 Managing Editor, Design and Production: MPhA AWARD NOMINATION FORM Anna Wrisky LEGISLATIVE DIRECTORY . 29 The Minnesota Pharmacist (ISSN # 0026-5616) journal PHARMACY RESOURCES . 33 is published quarterly by the Minnesota Pharmacists Association, 1000 Westgate Drive, Suite 252, St . Paul, 2012 MphA AWARD CATEGORIES . 34 MN 55114-1469 . Phone: 651-697-1771 or 1-800-451- 8349, 651-290-2266 fax, info@mpha .org . Periodicals postage paid at St . Paul, MN (USPS-352040) . ADVERTISERS POSTMASTER: Send address changes to Minnesota Pharmacists Association, 1000 Westgate Drive, Suite 252, Dakota Drug Inc . 40 St . Paul, MN 55114-1469 . McKesson . 2, 39 ARTICLE SUBMISSION/ADVERTISING: For writer’s Minnesota Pharmacists Foundation . 35 guidelines, article submission, or advertising opportuni- ties, contact the editor at the above address or email julie@ MPhA Career Center . 9 mpha .org . PACE Alliance . 17, 39 Bylined articles express the opinion of the contribu- Pharmcists Mutual Companies . 6 tors and do not necessarily reflect the position of the Minnesota Pharmacists Association . Articles printed in this Pharm PAC . 28 publication may not be reproduced in any manner, either Pharmacy Quality Commitment . 13 in whole or in part, without specific written permission of the publisher . Acceptance of advertisement does not indicate endorsement . Minnesota Pharmacist n WINTER 2012 3 PRESIDENT’s desk A VALUABLE INSIGHT: PATIENTS APPRECIATE EXTRA EFFORT by Scott Setzepfandt, RPh, MPhA President “Thank you, Tia!” Get out from behind One of the more rewarding aspects of being a community phar- the counter and ask! macist is when your patient thanks you for providing good coun- seling, especially when you aren’t expecting it . Pharmacists are well trained to provide good drug therapy man- improvement; along with increased exercise he recommended agement . They do it every day, and for the most part don’t even I start taking niacin . So there I was, checking out the nutrition think about the valuable service they are providing . It’s a humble shelves looking for it . bunch of professionals who really don’t expect accolades for doing Out from behind the counter came Tia Paulson, PharmD . She their job well . On the other hand, there are barriers in place that asked me if I needed any help . Always curious about how well make it difficult to do just that . pharmacists counsel, I put my patient hat on and played ignorant A study was reported in the Journal of the American Pharmacist (some would argue that isn’t a hard task for me…but that’s a Association last summer that looked at pharmacy services from whole different article) . I told Tia my doctor advised that I start the patient perspective 1. In that study, more than 90% of those taking niacin daily and asked what the difference was and what surveyed indicated a desire for pharmacist-provided information she would recommend . She explained the differences of the ones or that written material was insufficient when obtaining a new they had in stock, told me about what type of side effect I might prescription . Even on refills, nearly half surveyed indicated they experience and recommended when I should take it . It was a short wanted more information than simply how many refills were left . exchange but she answered all of my questions clearly and in a reassuring manner . The study also looked at barriers to getting the information they desired . One might think the obvious barrier is a lack of privacy I put the bottle in my cart and went about finishing the rest of my due to the layout of the pharmacy . Surprisingly, from the patients’ shopping . As I rolled my cart around the store I reflected on how perspective, this came up only 4% of the time . It is reassuring, nice an exchange that was, how interested Tia seemed in my well- too, that only 1 .5% indicated they did not trust the pharmacist being, and how useful her information would be for the patient to provide good information . On the other hand, the perception who has no real health care background . I also thought about how that pharmacists were not “approachable” came up 18 .7% of the rarely the pharmacist is made aware that what they did was very time . But 63% of the patients reported the largest barrier was the much appreciated . Sure, I gave Tia a typical “thanks,” but it just patient him/herself . Reasons cited: lacking time 9 .7%, perceiv- didn’t seem like enough . ing no need for info 9 .7%, lacking initiative 20 .0% and fear or So before I left the store I went back to thank Tia . I told her embarrassment at 24 .2% . who I was, thanked her again for doing a great job of counseling The article contains much more data, but suffice to say patients and asked if it was OK if I mentioned her in my next article for want to interact and receive information from pharmacists — but MPhA . She was surprised and blushed a little . But I believe she, as aren’t motivated or sure how to do so or are restrained by fear well as all of you who take that extra effort, deserve to know that or embarrassment to reach out . This is valuable insight . We may the patient really does appreciate what you do . want to provide counseling, but how do we reduce the barriers? So, like Tia, take a step around the counter and make yourself How do we overcome both the barrier of being perceived as unap- available and approachable . They will appreciate it . I did . proachable as well as self-imposed barriers by the patient? Thank you, Tia! One way is to simply get out from behind the counter and ask . 1 “Patient perspective of medication information”, JAPhA, July/Aug The other day I was getting some groceries and decided to swing 2011, pp510-519 . by the pharmacy area to see what niacin they had on the shelf . My doctor recently informed me that my HDL/LDL ratio needed 4 Minnesota Pharmacist n WINTER 2012 DEAR PHARMACY COLLEAGUE, The Minnesota Pharmacists Association is pleased to host the 5th Annual platform/poster presentation program at the MPhA 128th Annual Meeting, Minnesota Research and Practice Innovation Forum being held at Madden’s Resort in Brainerd, Minn . Upcoming Events This venture provides an opportunity for those of us performing research or Visit www.mpha.org developing innovative pharmacy services to present findings and experience to for more information pharmacy practitioners in Minnesota . It is an exciting opportunity for practicing pharmacists, academic faculty, residents and students to display their work, and to share its impact with the individuals responsible for serving the medication needs of Minnesota’s citizens . In past years we have received excellent examples of innovation and research in pharmacy; and we hope that more pharmacists 128TH ANNUAL MEETING, and students will participate this year . June 8-10, 2012 The platform presentation program will be held on Saturday, June 9, 2012, Madden’s Resort, Brainerd from 10:00 a .m . to 11:00 a .m . as part of the MPhA continuing pharmacy education . The posters will be displayed in the Exhibit Hall from 12:00 noon HERBIE CUP GOLF INVITATIONAL, to 1:30 p .m . immediately following the Oral Abstract presentations .