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Annual Report 2019

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Annual Report 2019 Annual Report 2019 Help support us @ careflight.org Contents Our Vision: 3 Chairman and CEO report To be the most 7 Growth and financial Our Mission: sustainability advanced integrated 16 Diversification and depth To save lives, speed aeromedical service 19 Safety, quality and recovery and serve innovation trusted by all 23 Brand and reputation Australians. the community. 26 Community engagement 29 Financial strength Cared for 6,540 Australians this year. CareFlight recognises and respects Indigenous Australians as the Traditional Owners of these lands. In the spirit of reconciliation, we acknowledge and pay respects to the Traditional Owners and Elders – both past and present – of all the lands on which CareFlight operates. A 42-year-old driver was airlifted to hospital in a stable condition after his truck collided with another truck on the motorway. 1 CareFlight Annual Report 2019 2 Chairman and CEO report Our mission and ethos Despite the diverse and complex services we provide, we are financial year was on consolidating our CareFlight’s mission is to save lives, speed recovery and serve very much a patient-centric organisation. Not only are our new contracts to ensure we deliver on our the community. We operate in very complex environments, doctors, nurses, aircrew and engineers highly qualified and service commitments while also expanding from built-up urban locations to extremely remote and trained, they bring the CareFlight ethos of quality and care to the team to enhance our organisational inaccessible locations. Across this spectrum of operations, every patient. capacity. CareFlight delivers the best hope for life-saving support to the people we assist. Strategic focus Significant effort and investment went into The framework CareFlight uses to guide the organisation and commencing our new contracts – Patient Every decision and action we take is focussed on achieving deliver our social purpose is our Strategic Plan. This provides Transport Service (PTS), Rural Fire Service our mission, whether it is getting the medical team to the us with the framework required to continually measure and (RFS) and Palmerston Interhospital Road patient as quickly as possible to commence treatment and evaluate our activities. Transport Service (PIRTS) – and in creating save lives; transporting patients to the most appropriate greater depth across each of our critical hospital for their continued care; or upskilling first responders Growth and sustainability teams required to deliver these services. in communities to better equip them to manage medical CareFlight has experienced significant growth in recent emergencies. years so the focus during the second half of the 2019 Our growth also ensures CareFlight can retain the critical mass we need to sustainably deliver our social purpose. Diversification Left: Andrew Refshauge, Chairman. Right: Mick Frewen, Chief Executive Officer. Certification and Accreditation CareFlight continues to focus on increasing diversification across our Air Operator’s Certificate of Aviation Certificate Approval revenue streams. It is important to note CASA CASA that this diversification always leverages our core skills and organisational strengths. A comprehensive assessment is number of aircraft to 17 and air hours flown to just under Australian College Australian & New Australian College European College of Royal Australian conducted on all emerging opportunities to ensure alignment 11,000 for the year. Medical for Emergency Zealand College of of Rural & Remote Aeromedical Intensive Care College of General Medicine Anaesthetists Medicine Institute Medicine Practitioners with our strengths. Diversification ensures we are removing any single points of threat to the organisation’s long-term Brand and reputation sustainability. We are very proud to see the results of the annual Australian Mgt Quality Environment Systems ISO 9001 ISO 14001 Charity Reputation Index survey, which ranks Australia’s 40 largest charities by reputation. The result ranked CareFlight Quality Environment Depth ISO 9001 ISO 14001 One of the key areas addressed this financial year was second overall and was an improvement across the year from Australian Skills Training CAR217 operational depth and capacity building. We have invested a our already excellent third place standing last year. CASA Quality Authority RTO significant amount in ensuring we have depth for succession planning and sufficient staffing levels to ensure key staff Financial strength can take leave and undergo training without impacting the Given the significant investment we made this year in delivery of daily operations. Additional resources also mean building staffing depth and capacity, it is even more pleasing we can meet organisational requirements and continue to to report that we have been able to achieve a surplus of invest time in innovation projects and tender submissions. $2,542,093, compared to the 2018 deficit of $1,364,010. This exceptional performance is a validation of all the hard work Board of Directors Safety and quality from across the CareFlight team and of their commitment to Dr Andrew Refshauge Patricia Angus Garry Dinnie Ian Vanderbeek We approach every aspect of our service delivery with a CareFlight’s long-term strength. MBBS, FAICD PSM, MTH BCom, FCA FAICD, MIIA (Aust), FAIM BBus, MAICD safety and quality mindset. Independent Non-Executive Director Independent Non-Executive Director Independent Non-Executive Director Independent Non-Executive Director This surplus will be reinvested into enabling CareFlight to As an organisation we review and address all workplace deliver our social purpose, including upgrading our helicopter Mick Frewen Dr Nicholas Coatsworth Anna Guillan Peter Quayle BA, MMgt, GAICD MBBS (Hons), MintPH, FRACP AM, MBA BCom, FCPA safety incidents and we remain well below the level of fleet, growing our cash reserves, and ensuring that we CEO, Executive Director Independent Non-Executive Director Independent Non-Executive Director Company Secretary incidents experienced by similar organisations. The number continue to innovate and lead the industry in aeromedical of patients we support has grown to 6,540 patients, the response. 3 CareFlight Annual Report 2019 4 Training and education CareFlight operations Fee-for-service at a glance Rapid response helicopter service Deliver and support operational excellence Medical retrievals + seach and rescue Continue our focus on safety, compliance and quality to ensure operational excellence for our patients. Develop capabilities Strengthen brand reputation Continue to invest in research and Continue to build awareness of our innovation to better deliver our mission in the community to ensure social purpose, and position continued support. CareFlight as thought leaders in DELIVER ON aeromedical excellence. Darwin OUR SOCIAL PURPOSE For purpose diversification People and culture focus Build depth in our operations and explore new revenue streams to Build depth in our teams as our people increase the reach and impact of are central to who we are and how we our social purpose. deliver our social purpose. Cairns Broome Ensure financial strength Continue to explore new opportunities to grow our organisation and deliver cost efficiencies to ensure long term Alice Springs financial sustainability. Brisbane Thank you members, and the importance of the contribution that each To all our stakeholders, we offer the assurance of good one makes to the whole. Newcastle governance, dedication to service excellence and a Perth commitment to providing value for money. To our donors, we Finally, we acknowledge with gratitude and appreciation all Sydney deliver a return on investment that goes not to their pockets, those members of the community – our donors, supporters but to their hearts. and volunteers – who are there for us, and trust that we will be there for them. Adelaide Canberra We thank all the members of the extraordinarily diverse and talented team of people – the CareFlight staff – who go Hon. Dr Andrew Refshauge, Chairman out there every day and make it happen. We also recognise Melbourne the inter-connectedness and inter-dependence of our team Mick Frewen, CEO Hobart 5 CareFlight Annual Report 2019 6 Growth and financial sustainability another five years. The significant investment by NSW Health demonstrates recognition of the service’s value. We launched a project to determine the optimal aircraft for future operations. The process underway will evaluate a new, modern helicopter with enhanced technology for the CRRH service. In the last financial year, the service treated and transported 202 patients. Top End Medical Retrieval Service The Top End Medical Retrieval Service (TEMRS) is operated by CareFlight for the Northern Territory Government. Our long- Meet the team term contract with the Government commenced in 2011. The Dean Blackney – Nurse and midwife fully-integrated service utilises aeroplanes and a medical rescue Experienced CareFlight nurse and midwife Dean helicopter to service the Top End of the Territory providing both Blackney co-created and developed our new Sick and high and low acuity retrievals and repatriations. Injured Kids in the Bush program. The evidence-based The CareFlight Rapid Response Helicopter crew land on the Princes Highway to treat a cyclist in his 30s who suffered serious injuries when he fell from his bike. course is designed to share the latest knowledge in Our service operates 24 hours a day, seven days a week and managing and stabilising unwell and injured
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