Fullback Answers the Call It’S the Pick-Up for All Jobs – Packed with Innovation Both Inside and Out
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SOLUZIONIISSUE 2. NOVEMBER 2017 Fullback answers the call It’s the pick-up for all jobs – packed with innovation both inside and out RICHARD CHAMBERLAIN n THE LCV RANGE FOR THE 21ST CENTURY + n THE ROLE OF MOPAR n LCV TECHNOLOGY n MEET THE TEAM FIATPROFESSIONAL.CO.UK , WELCOME CHUCK NORRIS DOESN’T HAVE CLIENTS. JUST PEOPLE WHO GOT LUCKY. elcome to issue two of Soluzioni INSIDE THIS ISSUE where we put the spotlight on INTERVIEW Fiat Professional, our light 4 Richard Chamberlain is confident of commercial vehicle business. further success at Fiat Professional W Over the past few years, we SPOTLIGHT: FIAT FULLBACK have enjoyed consistent growth in the van 6 It’s the pick-up packed with innovation fleet sector, thanks to an ever-improving model for every conceivable job line-up and a fresh approach to business. MODEL OVERVIEW We can offer fleet operators a wide range of 8 Whatever your requirements, there is a light commercial models which meet all their model in the FCA range for you needs, from the rugged Fullback pick-up to FOCUS ON MOPAR the versatile Ducato large panel van, with 10 The aftersales service that works across all brands in FCA support from our dedicated van retail network. The fleet and corporate sector is very INTERVIEW 12 TCO manager Chris Lovegrove is important to us and last year we made a drawing on all his experience number of significant changes to our business structure in order to improve our services to INTERVIEW 14 Andy Parker is building on huge companies and their drivers. demand for converted vehicles You can read all about our van proposition in this report, hear from members of the van TECHNICAL ANALYSIS 16 How FCA is keeping pace with team about how they are supporting fleets modern-day LCV demands and find out how we have improved our conversions programme. MEET THE TEAM 18 New features are delivering an We hope you find this magazine a useful and unrivalled driving experience informative read. FROM £195 PER MONTH* PLUS INITIAL RENTAL OF £1,170 YOU ARE EITHER CHUCK NORRIS OR YOU NEED A DOBLÒ. When Doblo won Best Light Van of the Year 2017, no luck was involved. Just best in class capacity, versatility, No AdBlue, Sat Nav, Cruise Control, Reverse Parking Sensors and Bluetooth handsfree. SIMON WHEELER NATIONAL CORPORATE Get Doblo, and you’re good to go. MARKETING MANAGER Fuel consumption figures for the Fiat Professional Doblo range in mpg (l/100km): Urban from 30.7 (9.2) – 52.3 (5.4); Extra Urban from 49.6 (5.7) – Fuel consumption and CO based on standard EU tests for comparative purposes A PRO LIKE YOU 68.9 (4.1); Combined from 40.4 (7.0) – 61.4 (4.6). CO2 emissions 120g/km – 169g/km. 2 3 and may not reflect real driving results. *Business Contract Hire. Fiat Doblo Van SWB 1.3 95 HP MultiJet Tecnico. Initial rental of £1,170 followed by 35 monthly rentals of £195, excl. VAT & maintenance. Based on 10,000 miles p.a. Excess mileage charges apply. Vehicles must be ordered between 17/10/17 and 31/12/17 and registered by 30/06/2018. Subject to status. Guarantees may be required. Ts&Cs apply. Leasys, SL1 0WU. Vehicle shown has optional metallic paint, body coloured bumpers and alloy wheels at £850 excl. VAT which will increase your initial rental by £79.10 and monthly rental by £13.20. FIAPR000310_FIAT_PROFESSIONAL_Q4_2017_OCT_CHUCK_NORRIS_DOBLO_297x210_V3.indd 1 23/10/2017 11:00 CONCEPT MASTER A/W ✓ ADAPT SIGNED DATE Filename: FIAPR000310_FIAT_PROFESSIONAL_Q4_2017_OCT_CHUCK_NORRIS_DOBLO_297x210_V3 Project Manager File Location: KROW_PRODUCTION:PRODUCTION:2017:FIAT:FIAT_PROFESSIONAL:Q4:S2477_FIAPR00310_FIAT_PROFESSIONAL_Q4_2017_OCT_PRESS:DOCUMENT:CHUCK_NORRIS:MASTER:FIAPR000310_FIAT_PROFESSIONAL_Q4_2017_OCT_CHUCK_NORRIS_DOBLO_297x210_V3 Creative Client: FIAT Job No: FIAPR000310 Studio Job No: S2477 Acc. Management Publication: MASTER Insertion Date: Size: 297 x 210mm Modified Date: 23-10-2017 10:36 Creative Director Operator: KH Repro NOTES: Studio FLEET INTERVIEW Richard Chamberlain DIRECTOR OF COMMERCIAL VEHICLES, FIAT PROFESSIONAL “Ducato is doing particularly well as a versatile platform for a A range of superb commercial vehicles range of uses, with sales up 12% year on year. to suit every eventuality has led to great “We have had some substantial contract wins and strong demand in a range of areas, including life saving ambulances and many success for Fiat Professional, but Richard utility and telecom organisations. Fullback has been doing well, particularly with lifestyle customers and those who want to use a Chamberlain believes there is still an vehicle for work during the week and leisure pursuits at the week- opportunity for further growth end, such as watersports. “Following our dynamic growth at the start of the year, we are aiming to maintain our position for the rest of the year to solidify our strengthening position in the market.” n his first year at Fiat Professional, Richard To maintain close contact with the market, Fiat Professional has a Chamberlain is focusing on the core strengths team of LCV experts who are dedicated to the sector. of the brand that is winning new customers We have a number of teams in place to support and work with our throughout the fleet market. customers. We have two dedicated support teams, one focused Chamberlain, who this year became Director of on large corporate customers and another supporting the SME’s I Commercial Vehicles for Fiat Professional, has through the dealer network. In addition, we have teams working seen sales rise 16% for the year to date, according to figures from with leasing and rental companies and a dedicated convertor the Society of Motor Manufacturers and Traders. specialist. He attributes the brand’s success to a combination of quality Customers value the investment Fiat Professional is making in vehicles that are well-built, efficient and cost-effective, specialist expertise to support LCV operators, Chamberlain says, supported by an expert team and a nationwide service network that adding: “Our focus on LCV at all levels gives us the edge, as many is dedicated to maximising vehicle uptime. other manufacturers have combined car and van teams. We want Fiat Professional offers buyers a wealth of vehicle to bring market leading understanding to our clients, so we can choices that match every need. The range spans from Fiorino, support them through every step of the van sourcing process and which packs maximum space into a small footprint, to the multi operational use. This industry can be very focused on the big fleet award-winning Doblo mid-sized van, flexible Talento and the customers, but we have expanded our service in the SME market as phenomenally successful Ducato, that is a dominant force in the well. We are seeing the results in increased demand as our products large van market. fit really well with key sectors, such as retail SMEs.” The range is completed by the Fullback double-cab pick-up, This close understanding of the key issues facing LCV operators which bridges the divide between workhorse and leisure vehicles. has also influenced the shape of the 151-site Fiat Professional Chamberlain says: “We are seeing an increase in demand right servicing network, with a range of outlets that meet needs ranging across the range, from Fiorino to Ducato and there is growth across from the casual user through to high-mileage fleets, where the van all our customer segments. is essential to business profitability. Chamberlain says: “Services include 24-hour and late-night opening so that we can minimise downtime during working hours. Minimising downtime is critical to us. It adds to the strength of our offering, combined with great product, low running costs and a BIG WIN WITH SHB DEAL skilled and knowledgeable team.” To streamline the process further, Fiat Professional has launched a complete service solution for up to five years, enabling fleets to Fiat Professional’s successes this year have included have fixed long-term costs with full maintenance provided by the a deal with leading independent vehicle hire and expert service network. management company SHB to supply 176 Fiat “It provides peace of mind for the customer, who can then get on Professional vans. with running their business,” Chamberlain says. The family-owned company placed the order through Fiat Professional is also continuing its industry-leading product FCA Fleet and Business just months after ordering 30 development programme, including the provision of diesel engines Doblo Cargo vans. that meet Euro6 emission standards without needing AdBlue. This The latest batch of vehicles comprises a mix of means that fleets can comply with the latest regulations without The Fiat Fullback is also being enhanced with a new 4x4 ‘Cross’ Fiorino, Doblo, Ducato Dropside and Talento Panel and incurring the additional cost and disruption of filling AdBlue tanks. version. nine Seat Combi vans, which will be rented to their Chamberlain adds: “There has never been a better time to buy a The new top-of-the-range model meets the ever-increasing customers from SHB’s 15 sites across the UK. new Fiat Professional van.” demand for vehicles which are rugged and versatile, but have “We have had substantial Paul Street, managing director of SHB, said: “We have Fiat Professional also continues to drive excellence with ongoing specific car-class comfort and strong design. worked with Fiat for a number of years and have product updates. These include the launch of a new Ducato utility Chamberlain adds: “Overall, we offer a great package for fleets. contract wins and strong always found them easy to deal with. Their high stand- cab, which provides a secure, lockable area in the cab behind the We are AdBlue-free, the cost of operating our vans is low, vehicles ards of customer service and reliability go hand-in-hand demand in a range of areas, front seats.