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Informe-Global-Amadeus-2018.Pdf LOMO 13mm OJO, AJUSTAR SI ES NECESARIO UVI - PANTONE PINK C GRI 102-53 2018 2018 Amadeus IT Group S.A. C/ Salvador de Madariaga, 1 28027 - Madrid. España Teléfono: +34 91 582 0100 Informe Global industry.affairs@amadeus.com www.amadeus.com © Amadeus IT Group y sus filiales y sociedades controladas Informe Global Análisis de la actividad empresarial, financiera y de sostenibilidad LOMO 13mm OJO, AJUSTAR SI ES NECESARIO 2018 Informe Global Análisis de la actividad empresarial, financiera y de sostenibilidad El objetivo de este Informe Global es ofrecer una visión completa y transparente de las actividades, operaciones y resultados de Amadeus durante 2018. Hemos tenido en cuenta una amplia perspectiva que engloba información financiera y no financiera y ofrecemos una visión general de la empresa desde el punto de vista Impreso en papel ecológico 100 %, FSC® (Forest Stewardship Council®) y económico, social y ambiental. certificado ECF (Elemental Chlorine-Free), respetuoso con el medio ambiente Para una lectura más interactiva de este informe, visite la versión en Internet en http://www.amadeus.com/informe-global-2018 2 Informe Global 2018 GRI 102-14 Mensaje del Presidente del Consejo Mensaje del Presidente del Consejo Estimados amigos: Cada año y cada vez con mayor intensidad, el sector de la tecnología de viajes ofrece innovaciones apasionantes y se enfrenta a nuevos retos. Me gustaría comentar tres temas que pueden plantear tanto oportunidades como riesgos para el futuro del sector de los viajes: el efecto transformador de las nuevas tecnologías, los actuales acontecimientos geopolíticos que afectan al desarrollo del sector y la creciente importancia de la sostenibilidad en el sector de los viajes. En lo referente a las nuevas tecnologías, la conectividad cada vez más amplia de los viajeros, sobre todo a través del uso exponencial del móvil, es tan solo la punta del iceberg de lo que aportará la tecnología al sector de los viajes en un futuro no muy lejano. Y lo más apasionante es que, con toda probabilidad, la rapidez con que las nuevas tecnologías se incorporarán en el mercado será cada vez mayor. Efectivamente, en esta época tan emocionante el número de empleados con una elevada cualificación tecnológica es mayor que nunca, los conocimientos se comparten con una facilidad sin precedentes gracias a Internet y la digitalización de los datos, y la financiación de los proyectos es hoy, en términos generales, más sencilla que nunca. Amadeus se encuentra bien preparado para afrontar este futuro tecnológico con una serie de capacidades únicas, como la mayor comunidad de desarrolladores de software de viajes en el sector, GRI 102-14 Informe Global 2018 3 Mensaje del Presidente del Consejo un enorme potencial de procesamiento de transacciones, gran de la remuneración económica de los accionistas. La Directiva rapidez de respuesta al servicio de cientos de miles de usuarios 2014/95 de la UE, por ejemplo, exige que las grandes empresas simultáneos, la introducción de nuevas tecnologías como divulguen determinada información no financiera y de diversidad la inteligencia artificial y el uso progresivo de los servicios y la relativa a aspectos medioambientales, sociales, laborales y de infraestructura en la nube. Encontrarán más información acerca derechos humanos. Nosotros nos hemos comprometido plenamente de estos aspectos en el capítulo sobre tecnología e innovación a apoyar el objetivo de esas nuevas regulaciones y seguir de este informe. trabajando en el futuro para que el sector de los viajes sea más eficiente en beneficio de todos los grupos de interés y de las futuras Recientemente hemos sido testigos de acontecimientos generaciones. La especial atención de Amadeus a la inversión geopolíticos, como un aumento de los niveles de proteccionismo y en I+D, nuestro equipo humano de enorme talento y diversidad, grandes disparidades en el crecimiento económico entre regiones, nuestros conocimientos expertos en el mercado y nuestra que pueden exacerbar las diferencias en el crecimiento del sector estrategia de diversificación contribuyen a afrontar los retos de los viajes en las distintas partes del mundo. En este sentido, que nos aguardan y a desarrollar un mejor futuro para los viajes. un alcance geográfico mundial ha sido siempre un componente importante en la propuesta de valor de Amadeus y, en el actual contexto geopolítico, nuestra amplia cobertura resulta aún más valiosa. Tal como se explica en las secciones de este informe dedicadas a nuestras unidades de negocio, nuestra presencia mundial en términos de oficinas, volumen de negocio y segmentos de clientes está distribuida de manera uniforme. Esa cobertura equilibrada aporta una gran resistencia a nuestro negocio, ya Si existe una predicción de la cual que la eventual recesión en una región se ve compensada por el avance en otras, en un sector donde el crecimiento global de los podemos sentirnos seguros en el viajes, después de todo, sigue siendo fuerte. De hecho, si existe una predicción de la cual podemos sentirnos sector de los viajes, es el crecimiento seguros en el sector de los viajes, es el crecimiento a largo plazo. Por una parte, el crecimiento ofrece oportunidades de negocio a largo plazo”. para todos los participantes en el sector, pero, por otra, debemos tener en cuenta la sostenibilidad como prioridad esencial. Aunque no percibamos un sentido de urgencia, si no abordamos En este informe encontrarán información completa acerca de los seriamente asuntos como el cambio climático, no podremos principales hitos de nuestro negocio en 2018, así como detalles mantener el crecimiento exponencial del sector sin afectar sobre nuestras prácticas de sostenibilidad. Espero que les parezca a la capacidad de las generaciones futuras para disfrutar de informativo e interesante. las mismas oportunidades. Necesitamos encontrar formas de viajar de manera más sostenible colaborando con los grupos de interés del sector. A lo largo de los últimos años, los reguladores y gobiernos han demostrado cada vez mayor preocupación por el valor que aportan José Antonio Tazón las grandes empresas a la sostenibilidad a largo plazo, más allá Presidente del Consejo de Amadeus 4 Informe Global 2018 GRI 102-14 Mensaje del Consejero Delegado Mensaje del Consejero Delegado El 2018 será recordado como un año en el cual hemos seguido las aerolíneas continúan estudiando estrategias alternativas creciendo, prestando servicio a más clientes, llegando a para distribuir su contenido y responder así a los cambios en más viajeros y ampliando nuestro alcance global. Este año las expectativas de los viajeros. Como socio tecnológico y de en particular, hemos continuado con nuestra apuesta por la distribución, Amadeus ocupa una buena posición para apoyar las diversificación de nuestro negocio y por el servicio a todo el sector decisiones de nuestros clientes, sea cual sea la estrategia que elijan. de los viajes en el más amplio de los sentidos. Nuestros éxitos en las operaciones siguen traduciéndose en Un momento clave del año tuvo lugar en octubre, cuando solidez financiera, lo que nos proporciona la flexibilidad necesaria concluimos la adquisición de TravelClick, el proveedor para invertir en nuestro equipo humano y nuestra tecnología. estadounidense de tecnología para hoteles. Nuestra mayor Estas inversiones nos permitirán seguir prosperando durante adquisición hasta la fecha representó un enorme paso adelante mucho tiempo en el futuro. En 2018, Amadeus invirtió el 17,8 % en el mercado hotelero, transformando nuestra cartera y nuestro de sus ingresos en I+D, impulsando proyectos estratégicos como alcance. Dimos la bienvenida también a un nuevo equipo Amadeus Cloud Services y NDC-X, además de mejorar nuestra de profesionales de gran talento y experiencia en el sector cartera de soluciones y reforzar la seguridad y flexibilidad hotelero que elevó el número total de empleados de nuestra de nuestros sistemas. empresa a más de 18.000 en todo el mundo. Y para hacer realidad todas nuestras aspiraciones, confiamos Somos ya un auténtico líder en el sector hotelero que ofrece en el talento, en la riqueza de recursos y en el compromiso de una amplia gama de soluciones innovadoras para hoteles nuestros empleados, que siguen siendo nuestro activo más valioso y cadenas de todos los tamaños. Al final de 2018 habíamos y nuestro verdadero elemento diferenciador. Al igual que nuestra concluido también la implementación del Sistema de Reserva empresa, nuestro equipo es realmente internacional y nuestro de Habitaciones en los 5.600 establecimientos de InterContinental objetivo es estar cerca de nuestros clientes, ofreciendo lo mejor Hotels Group. Amadeus se encuentra ahora en una buena posición de Amadeus en todos los mercados donde operamos. para el éxito futuro en este mercado crucial. Estamos orgullosos de la diversidad de este equipo. Estamos Nuestras líneas de negocio consolidadas siguieron creciendo orgullosos también del sentido de la responsabilidad con el que también a lo largo del año. En lo relativo a nuestras soluciones realizan su trabajo, especialmente en lo relativo a la repercusión tecnológicas para aerolíneas, varias nuevas compañías aéreas global del sector de los viajes en el mundo actual. En este migraron a la plataforma Altéa o New Skies, mientras que el informe se destacan algunas de las principales iniciativas número de pasajeros embarcados aumentó un 12 % hasta alcanzar desarrolladas para ayudar al entorno social donde trabajan los 1.850 millones. Hemos sido testigos de la evolución positiva nuestros equipos. En 2018, Amadeus se unió al Pacto Mundial de nuestro alcance mundial, debido sobre todo al crecimiento de las Naciones Unidas, demostrando nuestro compromiso en Norteamérica y Asia-Pacífico. Un 60% de nuestros pasajeros con los principios universales sobre derechos humanos, trabajo, embarcados es generado fuera de Europa. medio ambiente y lucha contra la corrupción promovidos por el Pacto Mundial. Nuestra actividad de distribución también se está expandiendo: en un mercado duro y competitivo, logramos un importante Una vez más, quiero dar las gracias a nuestros compañeros de avance en Asia, América y Oriente Medio.
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