T h e

E s e n t i a l STUDENT G u i d e

t HANDBOOK o H o t e l a n d T o u r i s m M a n g e m t I n s t i u e ( S i n g a p o r e )

www.htmi.sg Hotel and Tourism Management Institute (Singapore) HTMi(Singapore) CPE Registration No. 201505088M Hotel and Tourism Management Institute Period of registration: 12 Nov 2020 to 11 Nov 2024 51 Cuppage Road, #03-06 Singapore 229469

HTMi (Singapore) Student Handbook Version 1. 2021 C O N T E S

Overview of HTMi Hotel and Tourism Management Institute (Singapore)

Welcome Message from the Director 2 Hotel and Tourism Management Institute (Singapore) Background 3 Strategic Direction 3 HTMi (Singapore) is EduTrust Certified 3

Campus Location

Singapore Campus 4

Course Information

Course Offered 5 Prerequisites 6

Recommended Pathway for prospective students 7 Academic Services Course Completion Criteria and Award 7 Class schedule and academic calendar 20 Students to Teacher Ratio 20 Course Application 7 Course Transfer 20 Reporting to school 8 Course Withdrawal 21 Conditions and Obligations Governing Student Pass Holders 7 Course Deferment 21 Admissions Process 9 Graduation(all courses) & Official Academic Transcripts 21 Examination and Coursework 22 Course Schedule 10 D i r Pre-arrival Information 10 Exam timetable 23 Release of exam results 23 Dress Code and Grooming Standards 10 Absence from an exam 23 Orientation Program 11 e c t o r y Immigration and Checkpoint Authority (ICA) Requirement for Special Pass Holders 11 Support Services School Fees 11 Confidentiality of student data 24 Fee Protection Scheme 13 Student Feedback 24 Medical Insurance 13 Student Complaint Resolution 25 Singapore Law 26 Payment options available 14 Accommodation and Cost of Living in Singapore 26 Student Code of Conduct 14

Student and Support Services

Important contact details 16 Students Email Account 16 Student Pass for International Students 16 Career Counselling 17 Counselling Services 17 Support for students with a Disability 17 School Activities 17 Refund and Withdrawal Policy 18 Attendance 19 Student Contract 19

www.htmi.sg

The student handbook is an easy reference guide to help students find their way around the School facilities, services and current regulations. Each student at the HTMi (Singapore) is responsible for knowing and observing the policies, procedures and regulations contained in this Handbook as well as additional policies or changes in policy officially distributed during the academic year. HTMi (Singapore) reserves the right to amend these standards and procedures without prior notice. In addition, this Student Handbook is not, nor is it intended, to create a contract between any student and the School.

HTMi (Singapore) Student Handbook Version 1. 2021 1 Overview of HTMi Hotel and Tourism Management Institute (Singapore)

Welcome Message From the Director

Dear Students and Community A very warm welcome to HTMi Hotel and Tourism Management Institute (Singapore). The tertiary education years are an exhilarating time where you will embark upon new adventures and navigate your way around the corporate society. Each semester will provide important acquisition of new skills that will be beneficial to your future career. HTMi (Singapore) is committed to providing a W

challenging and rigorous curriculum that will e l c o m ultimately prepare you for the workforce.

As with any group of individuals studying, M e s a g learning and socializing in a community, it is necessary to observe certain rules and regulations in order to promote harmony and

respect for others. This is particularly true F r

in a community where staff and students o m originate from a variety of social and cultural Director t h e Mr. Edmund Lim backgrounds. For students, rules and regulations support D i r

respect for individual identity while promoting e c t o r appropriate levels of empathy, integration and As an educator and business owner, I value co-operation. life-long learning aim to make your learning experience at HTMi (Singapore) engaging, A positive and professional conduct is an informative and exciting. Together as a absolute necessity for future hospitality, community, we will build on past hospitality events and tourism managers whose traditions and meet the future challenges in favorable impression on their customers an innovative and inspiring ways. and staff will be a core asset in career Enjoy your studies and best wishes for the development. Follow the simple but essential time you are with us! ‘Principles of Hospitality’ and you are guaranteed to maximize your professional and personal development during your time at HTMi (Singapore).

2 HTMi (Singapore) Student Handbook Version 1. 2021 Hotel and Tourism Management Institute (Singapore) Background

HTMi Hotel and Tourism Management Institute (Singapore), partner school of HTMi Switzerland, gain it’s 4-year Edutrust in 2019, offering hospitality and tourism education and training. We are part of 1Summit Global (1SG) list of companies and under Wong Fong Industries, a Singapore Public Listed Company. 1SG website: https://1sg.sg/ Wong Fong Industries Website: https://wongfong.com/

Strategic Direction Vision and Mission Vision: To be a Leading Hotel Management Institute in Singapore Mission: “Come as a Student, Become a Manager” To help achieve this mission, the focus of HTMi (Singapore) is to provide high quality education, search for excellence in everything that happens within the Institute and to provide an organization that meets the contemporary needs of the international hotel and tourism industry.

alues V “ HTMi (Singapore) Values are based upon the principles of hospitality, necessary to achieve C o the mission: “Come as a Student, Become a Manager”. m e

The Values: of HTMi (Singapore) are derived from the principles of being successful in the a s

hospitality industry: greeting and hosting people; being courteous and polite; being well a S

groomed with proper decorum; being able to integrate with many different cultures; effective t u communication and use of common language; respect and integrity; being a lifelong and d e n

active learner; reflection and self – improvement; and striving for excellence. t , A key part of the student-centered approach to the mission “Come as a Student, become a B e c

Manager” and the HTMi (Singapore) values is the instilling of professional behavior and skill- o set. This is highly valued by employers and is of key essential to success in the hospitality m e industry. Professional behavior and attitude are monitored and graded by the academic a M

team, and is part of student overall marks. a n a g e

HTMi (Singapore) is EduTrust certified r The Private Education Act 2009 and Private Education Regulations 2009 was enacted ” in December 2009. The Private Education Act also establishes the Council for Private Education (CPE) to formulate and oversee the implementation of initiatives to regulate and develop Singapore’s private education sector. This includes the Enhanced Registration Framework and the EduTrust certification scheme. In October 2016, the Council for Private Education was renamed as the Committee for Private Education. EduTrust provides a framework for private education institutions to benchmark themselves against best practices. In 2019, HTMi (Singapore) was awarded the 4 year EduTrust. By obtaining this award, HTMi (Singapore) has displayed its commitment and focus towards providing high quality education for all our students.

HTMi (Singapore) Student Handbook Version 1. 2021 3 Campus Location S o m e r s t

HTMi (Singapore) is delighted to create its new city concept at 51 Cuppage Road, off the shopping belt of Orchard in city centre of Singapore. The location is ideal to access for students with an abundance of nearby shopping, cafes, restaurants, and banks with convenient access to the MRT train, bus and taxi transportation links. HTMi Hotel and Tourism Management Institute, currently occupies 5651 square feet of space with a very modern and stylish teaching and learning environment. The facilities include 5 classrooms, a Learning Resource Centre with reading materials, a Front office training / Housekeeping training room, Swisstouches Cafe for Food and Beverage service training which also serves as the student café / lounge, a reception area and 3 offices rooms.

Location

Address: 51 Cuppage Road, #03-06, Singapore 229469 Operating Hours: Monday – Friday, 9am – 6pm Nearest train station: Somerset MRT

Nearest bus station and buses available: Opposite Somerset MRT. Bus numbe r s: 502,7,14,174,10 6,

4 HTMi (Singapore) Student Handbook Version 1. 2021 Course Information

Courses Offered

1. Certificate of English (Beginner, Intermediate and Advanced Level) 2. Foundation Course in International Hotel & Tourism Management 3. Diploma in International Hotel & Tourism Management 4. Advanced Diploma in International Hotel & Tourism Management 5. Bachelor, BSc (Honours) in International Hospitality Management (Awarded by Ulster University, UK)

HTMi (Singapore) Student Handbook Version 1. 2021 5 Pre-requisites

Certificate of English (Beginner, Intermediate and Advanced Level) • At least 16 years old • Has completed High School Year 10

Entry Requirements • Applicants to sit for an English Placement test as part of the application process to determine current English levels

Foundation At least 1 pass in GCE ‘O’ level; or • NITEC; or • Higher NITEC certification; or • International year 10; or Entry Requirements • Mature applicants with 5 years’ relevant work experience; or • Candidates with other qualifications will be assessed individually on a case-by case basis.

• IELTS 5.0; or Language • Passing of HTMi (Singapore’s) English placement test OR Requirements Letter from College/University clearly stating the Medium of instruction of the highest qualification to be English or C6 pass in English GCE “O” Level or equivalent.

Diploma At least 2 pass in GCE ‘A’ level; or • Year 12 High School; or • An existing Diploma from a polytechnic, college or vocational high school; or • PEI’s Preparatory Programme; or Entry Requirements • HTMi (Singapore) Foundation Programme; or • Other international qualifications shall be assessed on a case-by-case basis

• IELTS 5.5; or • Passing of HTMi (Singapore’s) English placement test or Language Letter from College/University clearly stating the Medium of instruction of the highest qualification to be English or Requirements C6 pass in English GCE “O” Level or equivalent.

Advanced Diploma

• HTMi (Singapore) Diploma in International Hotel and Tourism Management; or • A Diploma in a hospitality related programme; or Entry Requirements • Equivalent qualifications related to business or hospitality or tourism management for international applicants will be subjected to approval

• IELTS 6.0; or • Passing of HTMi (Singapore’s) English placement test or Language Letter from College/University clearly stating the Medium of instruction of the highest qualification to be English or Requirements C6 pass in English GCE “O” Level or equivalent.

Bachelor Degree

• HTMi (Singapore) Advanced Diploma in International Hotel and Tourism Management or equivalent. Age 19 and above Entry Requirements Applicant will have completed equivalent of 6 months industrial experience.

Language • IELTS 6.0; or TOEFL 550 Requirements

6 HTMi (Singapore) Student Handbook Version 1. 2021 Recommended Pathway for prospective students

Foundation course in Diploma in International Hotel & Advanced Diploma in Bachelor, BSc (Honours) International Hotel & Tourism Tourism Management International Hotel & Tourism International Hospitality Management (8 months) (8 months) Management Management (Awarded by (8 months) Ulster University, UK) (8 Months) (Top Up Degree)

Course Completion Criteria and Award

For the award of the Foundation, Diploma & Advanced Diploma, students must: • Have 60% marks on each module For the award of the BSc, students must: • Have 40% marks on each module

Course Application

Applicants can submit their application through our authorized representatives or directly to HTMi (Singapore) via online or email. The application form can be downloaded at https://htmi.sg/application-form

Applicants are required to submit supporting documents such as, not limiting to, academic transcripts, personal statement, passport size photo. Only full, completed application will be processed. Application process for domestic and international students take approximately 1 – 2 weeks and 4 – 8 weeks, respectively.

Application process comprises of: • Assessment of application • Pre-course counselling • Issuance of the Letter of Offer, Standard Student Contract and Form 12 Advisory Note • Acceptance and signing of the Letter of Offer, Standard Student Contract and Form 12 Advisory Note • Student Pass Application with ICA (Immigration & Checkpoints Authority) for international applicants • ICA In-principle Approval Letter (IPA) for successful student pass applicants • Application for Approval of Entry (AFE) after IPA approval (Applicable during Covid-19 period)

HTMi (Singapore) Student Handbook Version 1. 2021 7 Reporting to School

International students who received the IPA and AFE should strive to report to school (after clearing necessary quarantine procedures) in Week One.

Both domestic and international students are required to bring along original and translated (if applicable) documents for verification on their first day of reporting.

This encompasses passport or NRIC, academic transcripts / qualifications, birth certificate and any other necessary documents. International students will be advised of the Immigration & Checkpoints Authority’s formalities which includes medical check up and student pass collection.

Conditions and Obligations Governing Student Pass Holders

Immigration Act Chapter 133, Security Bond Regulation 21 outlines the conditions and obligations that all student pass holders are to strictly abide by. HTMi (Singapore) students are required to familiarize themselves with these regulations.

Students may review it through the ICA webpage: https://www.ica.gov.sg/docs/default-source/ica/forms/ application-for-student-s-pass-security-bond.pdf

8 HTMi (Singapore) Student Handbook Version 1. 2021 Admission Process

1st Step Select Course

2nd Step Submit your completed application form and supporting documents

3rd Step A representative of HTMi (Singapore) will contact you for pre- course counselling

4th Step

Receive a Letter of Offer, Standard Student Contract and Advisory Note if application is successful. Make payment for application fee.

5th Step

INTERNATIONAL STUDENTS DOMESTIC STUDENTS Return signed Letter of Offer, Standard Student Return signed Letter of Offer, Standard Student Contract, Form 12 Advisory Noted and requested Contract and Form 12 Advisory Note. Pay the required documents for student pass application. school fees as per contract.

6th Step

Wait while we submit your Student pass application to Immigration for Approval

7th Step

Once In-principle approval (IPA) letter is received, Admission Team will apply for Approval for Entry (AFE). Applicant is required to provide accommodation and flight details.

8th Step

Once AFE is approved, student to pay school fees as stipulated in Student Contract

9th Step

Arrive in Singapore, complete necessary Covid-19 quarantine. Report to HTMi (Singapore), have medical check up and complete immigration formalities

10th Step

Attend orientation and start your classes

HTMi (Singapore) Student Handbook Version 1. 2021 9 Course Schedule

Hotel and Tourism Management Institute (Singapore) has the following intake dates for the year of 2021:

Foundation

Diploma 1st March, 28th June and 25th October

Advanced Diploma

Bachelor Degree 6th September

** International Students, by law, are only allowed to undertake full-time programs and must not engage in any form of employment or attend an industrial attachment / internship programme, whether paid or unpaid, without a valid work pass issued by Ministry of Manpower.

Pre-arrival Information Dress Code and Grooming Standards Student may refer to HTMi (Singapore) All HTMi (Singapore) students, while in school, webpage(https://htmi.sg/pre-arrival-for-international- are required to be in professional, formal students) on pre-arrival details. business attire from Monday – Thursday.

These information are of general nature and Students are required to purchase them on provide brief overview of pre-departure details their own, in accordance to the Dress Code for International Students. guidelines. On Fridays, students are required to be in school red-polo T-shirt which will be issued to them after the Orientation Day.

A full detailed Dress Code and Grooming Standards can be downloaded from here: https://0zl.136.myftpupload.com/wp-content/uploads/2020/10/ HTMi-Singapore-Grooming-Guidelines.pdf

10 HTMi (Singapore) Student Handbook Version 1. 2021 Orientation Program Immigration and Checkpoint Authority (ICA) requirement for Special Pass Orientation is held during the first week of the Holders course commencement. The programme is mandatory for all new students. It provides For applicants who are under special pass an opportunity for new students to become holders such as dependent pass or long-term familiar with HTMi (Singapore) and the services visit pass, and wish to apply for full time study at it provides. HTMi (Singapore), you will need to get letter of consent from ICA. Students will be able to meet both academic and non-academic staff so as to gain a better The letter of consent allows foreign students understanding of the logistics of program who are under special pass to study full-time delivery and to ensure that they fully understand at HTMi (Singapore). As long as the letter of the enrolment process. consent is granted by ICA, student pass is not required for Special Pass Holders. It also provides opportunity for the Student Services Team to sort out post arrival formalities In the event that the dependent pass or long- such as medical check and student pass term pass is expired within the study period, collection. students are required to extend their special pass or apply for student pass in advance. Lastly and just as importantly, this is an opportunity for new students to meet their classmates and form friendships which often last beyond their time in HTMi (Singapore).

School Fees

School fees are categorized as either tuition fee (i.e fees associated with the delivery of the course) or non-tuition fees (fees associated with the administrative aspects of the course). The following table outlines the school fees for English proficiency course:

CERTIFICATE OF CERTIFICATE OF CERTIFICATE OF ENGLISH (BEGINNER) ENGLISH ENGLISH (ADVANCED) (INTERMEDIATE)

APPLICATION FEE SGD 500 SGD 500 SGD 500 (NON-REFUNDABLE)

NON-TUITION FEE SGD 1,070 SGD 1,070 SGD 1,070

TUITION FEE SGD 1,605 SGD 1,605 SGD 1,605

TOTAL FEE SGD 3,175 SGD 3,175 SGD 3,175

HTMi (Singapore) Student Handbook Version 1. 2021 11 The following table outlines the respective course fees for International Students:

FOUNDATION DIPLOMA ADVANCED BACHELOR DIPLOMA DEGREE

APPLICATION FEE SGD 500 SGD 500 SGD 500 SGD 500 (NON-REFUNDABLE)

NON-TUITION FEE SGD 0 SGD 1,605 SGD 1,605 SGD 1,605

TUITION FEE SGD 4,815 SGD 9,951 SGD 9,951 SGD 10,395

TOTAL FEE SGD 5,315 SGD 12,056 SGD 12,056 SGD 12,500

The following table outlines the respective course fees for Domestics Students:

FOUNDATION DIPLOMA ADVANCED BACHELOR DIPLOMA DEGREE

APPLICATION FEE SGD 500 SGD 500 SGD 500 SGD 500 (NON-REFUNDABLE)

NON-TUITION FEE SGD 0 SGD 1,605 SGD 1,605 SGD 1,605

TUITION FEE SGD 2,140 SGD 4,815 SGD 4,815 SGD 8,395

TOTAL FEE SGD 2,640 SGD 6,920 SGD 6,920 SGD 10,500

Total Fees for all courses in HTMi (Singapore) includes:

• E-books, e-journals, class materials handed out in class • 7% Government Service Tax (GST) • Fee Protection Scheme (FPS), which is mandatory for all students • Medical Insurance • Student Pass formalities and application (International students)

12 HTMi (Singapore) Student Handbook Version 1. 2021 The following table outline the miscellaneous fees (refers to any non-compulsory fees which the student pays only when applicable. Such fees are normally collected by school only when the need arises.) for both domestic and international students:

Amount (with GST, if any) (SGD$) Purpose of Fee

Re-sit Fee (Per Module) SGD 250

Re-sit Fee (Per Module) SGD 1,500

Reprinting of Certificate (upon graduation of the course) SGD 50

Fee Protection Scheme

HTMi (Singapore) has in place a Fee Protection Scheme (FPS) to protect the paid fees of both local and international students.The FPS serves to protect the student’s course fees in the event that the PEI is unable to continue due to insolvency, and/or regulatory closure. The FPS is compulsory for all students and had appointed Liberty Insurance as our FPS insurance provider. Under the FPS insurance scheme, students’ fees are insured by Liberty Insurance and HTMI (Singapore) shall purchase the insurance within 7 calender days of the course fee payment date in order to protect students’ fees.

FPS Master Certificate - https://0zl.136.myftpupload.com/wp-content/uploads/2020/11/HTMI-FPS-Master-Certificate- 01012020-to-31122021.pdf More details of the FPS can also be found in the FPS Instruction Manual, available at CPE’s website. https://www.cpe.gov.sg

Medical Insurance

HTMi (Singapore) has appointed Liberty Insurance as a group medical insurance scheme for all its students for the entire course duration. This medical insurance scheme will have a minimum coverage as follows: - • B1 Ward (In Government and Restructured Hospitals) • Annual overall limit of S$20,000 per student • 24 Hours coverage in Singapore and overseas (if student is involved in school related activities) Master Certificate of Insurance (Student Medical) - https://0zl.136.myftpupload.com/wp-content/uploads/2020/11/ Master-Certificate-of-Insurance-Student-Medical.pdf Policy Schedule - https://0zl.136.myftpupload.com/wp-content/uploads/2020/11/Policy-Schedule.pdf Medical Claim Form - https://0zl.136.myftpupload.com/wp-content/uploads/2020/11/Medical-Claim-Form.pdf

HTMi (Singapore) Student Handbook Version 1. 2021 13 Payment options available

• Bank cheque – made out to “ HTMi Hotel and Tourism Management Institute Pte Ltd” • Electronic Fund Transfer:

Bank Name United Overseas Bank Limited

Bank Address 80 Raffles Place UOB Plaza, Singapore 048624

Beneficiary’s Name HTMi Hotel and Tourism Management Institute Pte Ltd

Account Number 357-306-235-1

Swift Code UOVBSGSG

Beneficiary’s Address 51 Cuppage Road, #03-05A/07, Singapore 229469

Note: • All payments should be in Singapore Dollars • Students are responsible for all bank charges associated with their payments • Please indicate the student’s full name with the payment ensure payment confirmation • Please inform Student Services of any payment made via [email protected]

Student Code of Conduct

HTMi (Singapore) holds itself to high standards and strive to provide quality education to all our students. To maintain these standards, we have high expectation of our students and will not tolerate bad behavior. HTMi (Singapore) reserve full right to discipline or expel students who exhibit such behaviour.

Attendance, Punctuality and Absences

Attendance at all scheduled activities is mandatory, unless otherwise stated. A student whose attendance falls below 100% of the allocated class hours for a particular module (excluding Medical Leave or alternate valid proof of absence), may be provided up to two verbal warnings and a subsequent final written warning.

If a student fails to attend classes for a continuous period of 7 days or more or has an attendance rate of less than 90% in any month without any valid reason, the student pass is liable for cancellation. Refer to www.ica.gov.sg for details.

Failure to furnish the original MC when requested will be deemed as absent. Please note that it is serious criminal offence to submit fraudulent MCs, which is chargeable under the Penal Code Chapter 224. Only MCs from doctors and dentists with the Singapore Medical Council.

14 HTMi (Singapore) Student Handbook Version 1. 2021 Academic Integrity

HTMi (Singapore) shall not hesitate to impose serious penalties on students who are found to have perform acts that constitute academic dishonesty. This is not an exhaustive list, but it constitutes the following: • Plagiarism: To steal and pass off (the ideas or words of another) as one’s own, or to us (another’s production) without crediting the source, or present as new and original idea or product derived from an existing source.

• Academic fraud: Cheating during examination or assessment, falsification of data, false citation, contract cheating (students hiring someone else to complete their own academic work) and / or collusion (copying the work of another student or allowing another student to borrow one’s work).

Acceptance of Gifts Alcohol & Drugs

The Institute strictly do not accept gifts or favors Students are not permitted to keep or by students and / or their parents / guardians consume alcohol in the Institute premises. with the intention or perception to improve If students are found to be in possession of the student’s grades or career experience alcoholic beverages, aside class hours which opportunities during their course duration. may require them to learn and appreciate specific alcoholic beverages, they will be subjected to disciplinary action. Any student found in possession of, or under the influence of illegal drugs will be subject to immediate disciplinary action, which can lead to expulsion. In addition, the Singapore Police Force will be informed.

Smoking Policy

Smoking is strictly prohibited at the Institute premises. Students are only permitted to smoke outside the building at the designated area (yellow box). Students who fail to observe this rule, will be issued with a final warning letter. The legal age for smoking in Singapore is 21 years old.

HTMi (Singapore) Student Handbook Version 1. 2021 15 Student and Support Services

Important contact details

Main line (During office hours) – +65 6815 4528 Mobile line (During office hours) - +65 8600 8329 Singapore Emergency Services Hotline: Police – 999 Ambulance / Fire Fighting – 995 Email address for all matters – [email protected]

Students Email Account

HTMi (Singapore) provides every student with an email address. Both academic and non- academic staff regularly communicate with students using the HTMi (Singapore) email network. It is vital for students to know how to use it and check their account regularly. All important messages will be sent via this email. HTMi (Singapore) assumes that such messages to students have been received, read and acted upon (if necessary) when required by a student.

Student Pass for International Students

Student Pass is your primary source of identification during your stay in Singapore. You are required to carry it on you at all times. If you lose your Student’s Pass in Singapore or overseas, you are required to lodge a police report with the Singapore Police and submit this report to Student Services Department. Student Services will then assist you to re-apply for a new pass. You will be required to pay for the charges accordingly.

As a Student Pass holder, please take note of the following: • During the validity period of your Student Pass, you must not engage in any form of employment or attend an industrial attachment / internship programme, whether paid or unpaid, without a valid work pass issued by Ministry of Manpower. • Overstaying is a punishable offence under the Immigration Act. Apply for an extension one month prior to expiry of your Student Pass if you have not completed the course. • Surrender your Student Pass to ICA for cancellation within seven days of the date you complete or terminate your full-time studies, go on leave of absence or withdraw from HTMi (Singapore). Refer to www.ica.gov.sg for details.

16 HTMi (Singapore) Student Handbook Version 1. 2021 Career Counselling

HTMi (Singapore) students are strongly encouraged to pursue 6 months of career work experience. Ideally, students should embark on this upon successful completion of Advanced Diploma before the commencement of their Bachelor Degree.

HTMi (Singapore) also conducts regular, informative employability workshops to assist in gaining essential job search skills. This includes interview preparation and resume writing. Whenever possible, HTMi (Singapore) arranges for workshops with industry professionals Counselling Services which can broaden a student’s understanding of the industry, employer’s expectations and to HTMi (Singapore) provides counseling referral develop their own pool of network. services to students during their course of studies. This may include: health and stress Note: HTMi (Singapore) does not guarantee that students management, re-location difficulties, emotional will gain employment upon completion of their course. It stress, communication difficulties and / or is the student’s responsibility to gain rightful employment. harassment grievance. When the student However, upon completion of their course, students will have requires advance counseling, the student a well-recognised Singapore or United Kingdom qualification may be refer to an external party e.g. social (depending on which course they completed), which will be of counseling service. significant benefit in easing their transition from higher education All information and sessions are treated with learning to full-time employment. the strictest confidentiality.

Support for Students with a disability

HTMi (Singapore) supports and encourage the use of alternative methods of assessment for students with disability. This encompasses situation where the student is unable, because of disability, to undertake assessment in the same manner as other students.

School Activities

Excursions and educational visits are arranged throughout each semester. There are two main types of excursions at HTMi (Singapore):

I. Professional, educational excursions linked to a specific unit which are planned as part of the module taught at HTMi (Singapore) and are aimed at helping students’ development and application of theories studied in class.

II. Outdoor activities or leisure excursions for students bonding sessions and / or increase students’ knowledge of Singapore.

HTMi (Singapore) Student Handbook Version 1. 2021 17 Refund and Withdrawal Policy

Refund for Withdrawal Due to Non-Delivery of Course:

HTMi Hotel &Tourism Management Institute will notify the Student within three (3) working days upon knowledge of any of the following: (i) It does not commence the Course on the Course Commencement Date; (ii) It terminates the Course before the Course Commencement Date; (iii) It does not complete the Course by the Course Completion Date; (iv) It terminates the Course before the Course Completion Date; It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the student contract within any stipulated timeline set by CPE; The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated above, HTMi Hotel &Tourism Management Institute will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the Refund Table.

Refund During Cooling-Off Period:

HTMi Hotel &Tourism Management Institute will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Refund Table) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

REFUND TABLE

% of If Student’s written notice of [the number of fees paid under Schedules B and C] withdrawal is received: Within 22 to 29 days before the Course 80% Commencement Date Within 14 to 21 days before the Course 50% Commencement Date Less than 14 days before the Course 25% Commencement Date

0% Upon Course Commencement Date

18 HTMi (Singapore) Student Handbook Version 1. 2021 Attendance

Attendance at all scheduled activities is mandatory, unless otherwise stated. A student whose attendance falls below 100% of the allocated class hours for a particular module (excluding Medical Leave or alternate valid proof of absence), may be provided up to two verbal warnings and a subsequent final written warning.

Students who are absent from class due to sickness must inform the student services team either via email [email protected] or phone (6815 4528 OR 8600 8329). A valid medical certificate (MC) shall be submitted on the next reporting day, to the Student Services Department. If a student fails to attend classes for a continuous period of 7 days or more or has an attendance rate of less than 90% in any month without any valid reason, the student pass is liable to be cancelled. Refer to www.ica.gov.sg for details.

Failure to furnish the original MC when requested will be deemed as absent. Please note that it is serious criminal offence to submit fraudulent MCs, which is chargeable under the Penal Code Chapter 224. Only MCs from doctors and dentists registered with the Singapore Medical Council.

Student Contract

All students who accept the placement offer at HTMi (Singapore), must sign a student contract which details the terms and conditions of their enrolment. The terms and conditions are specified by the Committee for Private Education (CPE). HTMi (Singapore) will terminate the contract for students caught breaking the Singapore Law.

HTMi (Singapore) Student Handbook Version 1. 2021 19 Academic Services

Class schedule and academic calendar

All classes are spread over 8 months, which is known as a semester. In a semester, there will be 2 teaching blocks of 16 weeks each. The class schedules for each block will be communicated to the students via:

1. Email to the students’ respective htmi.sg email addresses prior to course commencement 2. The Student Notice Board in the Institute.

Any changes to the schedule due to some unavoidable circumstances will also be communicated accordingly. The classes can vary in terms of days and duration per week, the timetables will be pasted on the Notice Board and also emailed to the students at the beginning of each Block. The format of the timetable will remain the same each week and will be prepared and published on the notice board.

Student to Teacher Ratio

For every class at HTMi (Singapore), the average student to teacher ratio is 25: 1

Course Transfer

A student who requests for an internal course transfer within the HTMi (Singapore) must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts.

A student who transfers from his/her current course to another course within HTMi (Singapore) shall be deemed to have withdrawn from the enrolled course and the Refund Policy shall apply unless as otherwise agreed between HTMi (Singapore) and the Student.

When the transfer of course application is approved, the student will be required to sign a new contract for the new course and apply for a transfer of course with Immigration Checkpoint Authority for a change in Student Visa. Student Services will cancel the current FPS Insurance and purchase new FPS insurance for the new course. Student must meet the entry requirements of the new course and pay the new course fee at the point of transfer.

The student must also fulfil all the admissions criteria of the new course and will be subjected to the HTMi (Singapore) student selection and admission procedures.

20 HTMi (Singapore) Student Handbook Version 1. 2021 Course Withdrawal

Students may withdraw from the course at anytime after course commencement and before completion of course. To withdraw, student sends a dated and signed written notice by email to HTMi (Singapore) stating their request with their particulars, or; Student may obtain a withdrawal form from Student Services. Refund will be carried out in accordance to Refund Policy Table.

Conditions for granting of Transfer and Withdrawal: • All outstanding fees must be settled prior to request for transfer. • Student to fill in Course Withdrawal/Transfer Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer Procedures.

Course Deferment

Students wishing for deferment need to take note of the course completion timeline. Students need to ensure there is sufficient time for completion of their studies within the timeline. Student may apply for deferment of a module in a semester only ONCE and deferment of course is also ONCE only. A decision will be given in writing no later than 4 weeks after the written request is received.

Deferment of a course prior to commencement date or within one month of course commencement, with all fees received (or the portion remaining) will be held for the next course commencement date. A new student contract will be signed, with a new application for Student Pass. In the event deferment is rejected, student can choose to withdraw and any refund of fees will be according to the Refund Table.

Graduation (all courses) and Official Academic Transcripts

All students are provided with course certificate that indicates they have satisfactorily completed the requirements of the course. Academic transcript which details the course, subjects completed and results for each module are also provided.

HTMi (Singapore) Student Handbook Version 1. 2021 21 Examination and Coursework

All students are responsible for checking their own examination time-table and for taking note of important datelines on examination-related matters.

Examination and Coursework: Examination Re-Sit (Applicable to Foundation, Diploma and Advanced Diploma Programme Only) This is applicable to student(s) whom; 1. fail their respective subjects. • Students re-sitting their examination(s) are only permitted to achieve the maximum mark be capped at a pass (60%) according to the subject and year the student is enrolled. • A re-sit fee is required at a cost of SGD $250 (inclusive of GST) and the maximum mark be capped at a pass (60%). • A student who needs to re-sit an examination or coursework assignment must complete the Student Request Form by the stated deadline in the semester in which they intend to re-sit and pay the re-sit fee of SGD $250 (inclusive of GST), per examination subject, to the Academic Department. • Students who do not meet these deadlines may not be permitted to re-sit the examination. All students re-sitting the required examinations should stay in close contact with the lecturers of the subject(s) they have failed, in order to maintain learning support. Note: Only 2 attempts on re-sit, per subject, is permitted. If student(s) still fail after the 2nd re-sit attempt, student(s) will have to retake the subject.

Examination and Coursework: Retaking of Subject (Applicable to Foundation, Diploma and Advanced Diploma Programme Only) This is applicable to student(s) whom; 1. have not permitted to take an examination due to exceeding the permitted number of unapproved absence (will be assessed as fail), 2. fail to attempt an examination subject, without an approved reasonable reason, by the Academic Dean (will be assessed as fail) • Subject condonement (at the end of the final semester) may be allowed at the discretion of the Examination Board, provided the students grade average is above the pass mark for the programme, and there are circumstances that warrant condonement. In order for a grade to be condoned, it must be no more than 5% below the passing mark for that individual subject. Note: • A maximum of two (2) subjects may be condoned in the respective programme (Foundation / Diploma / Advanced Diploma) • Student(s) will not be allowed to progress to the next academic level if they have not fulfilled the criteria to pass at the present level. Arrangements for re-take should be made with the Academic Department.

22 HTMi (Singapore) Student Handbook Version 1. 2021 Exam timetable

The Academic Department will release the examination timetable; - 1 month before the scheduled examination week

Release of exam results

Every student will receive their own exam results via their personal HTMi email, one (1) month after the end of the scheduled examination week.

Absence from an exam

Absence If a student fails to take the examination, the student shall be deemed to have failed the course unless the Academic Dean is satisfied that there is good and sufficient reason for the student’s absence from the examination.

Compassionate Leave In the event of death in a student’s immediate family (defined to include parents, grandparent, siblings and spouse), the student may decide whether to proceed with the scheduled examination(s). If the student decides not to take the examination(s), the student has to inform HTMi (Singapore)’s Academic Department immediately.

Leave of absence on compassionate grounds will be granted for absence from any examination(s) within 7 days of the death (starting from the day of the death, inclusive of Saturdays, Sundays and Public Holidays).

The form Application for Compassionate Leave for Examination must be duly filled up, together with a copy of the death certificate, must be submitted to HTMi (Singapore)’s Academic Department, latest by the 2nd working day after the scheduled examination date.

HTMi (Singapore) Student Handbook Version 1. 2021 23 Support Services

Confidentiality of student data

Personal information of all students shall be handled in accordance with HTMi (Singapore) Privacy Policy (available at “https://htmi.sg/quality-management”). The information may be shared internally or with third parties for administrative and legislative purposes (under the Private Education Act 2009 and the Private Education Regulation 2009).

This includes other academic institutions to verify authenticity of qualifications, fee protection and medical insurance providers. All Government Ministries and associated Statutory Boards are exempted from the Personal Data Protection Act (PDPA).

Student Feedback

HTMi (Singapore) students are strongly encourage to provide feedback on course and quality of lecturer and module taught, school facilities, service standards both at HTMi (Singapore) and from the school representative.

Students may do so at any time either verbally or through writing to Student Services Department and / or to their respective lecturers. Students are also given access to Student Forum, which happens twice per intake, to communicate any areas for improvement.

24 HTMi (Singapore) Student Handbook Version 1. 2021 Student Complaint Resolution

HTMi (Singapore) aims to resolve all disputes, whether financial or otherwise, involving the school and the students in a just and amicable manner.

Dispute resolution and grievance process shall be activated if the complaints could not be resolved (Section 2.7.1 a) and the dispute resolution shall align with the provision in Private Education Act.

Dispute resolution process is categorized as following • Resolution by a staff member or a team appointed by the Academic Dean • Resolution by the Managing Director / Director • Resolution by reference to a third party like CPE, Small Claims Tribunal.

If internal efforts to resolve dispute fails and/or absence of an acceptable solution, the students may approach CPE’s Student Service Centre for assistance.

Procedures 1. Upon receiving a written dispute by the parent /student stating the nature of dispute, HTMi (Singapore) will acknowledge this letter within 3 working days. 2. The Academic Dean himself or an appointed person by him will investigate the basis of dispute and suggest a resolution with the parent’s or/and student involved. 3. On the instances of the disagreement can’t be resolved, the issue will be bought to the Directors involvement to explore options for an amicable resolution. 4. In the event of disagreement after this stage, HTMi (Singapore) will email stating their options a) Shall advise the parents to either refer the matter to the Student Services Centre at CPE (Dispute resolution scheme) b) Small Claims Tribunal (in case of fee issues). 5. All disputes shall be attempted to be resolved within 21 days of receiving in writing, unless a third-party intervention occurs.

In the event that the Student and the School are unable to resolve a dispute, the student and the school may refer the dispute to the Singapore Mediation Centre or Singapore Institute of Arbitrators through the CPE Student Services Centre for mediation prior to instituting any legal action.

For further information, visit www.cpe.gov.sg

HTMi (Singapore) Student Handbook Version 1. 2021 25 Singapore Law

Prospective students are strongly advised to familiarize them with the respective laws in Singapore. We recommend students to have a working knowledge of the requirements of the following Acts: 1) Immigration Act 2) Road Traffic Act 3) Sale of Drugs Act 4) Smoking (prohibited in certain areas) Act 5) The Private Education Act 2009 6) Undesirable Publications Act A full list of content can be found at https://sso.agc.gov.sg

International students should also be aware that they are not allowed to work while studying in Singapore on a student pass.

Accommodation and Cost of Living in Singapore

The actual cost of living will vary depending on student individual lifestyle. On average, students can expect to pay SGD 600 – 1300 per month for accommodation and SGD 500 – 1200 for food and transportation. Students have few options to select from when it comes to accommodation. This includes: 1) Public Housing (either room or the whole apartment) 2) Private Housing (either room or the whole apartment) 3) Student Hostels (room) 4) Service Apartment HTMi (Singapore) do not provide accommodation to students. However, we have our preferred accommodation options

26 HTMi (Singapore) Student Handbook Version 1. 2021 You can find us at

Webpage: www.htmi.sg

Instgram @htmisg

LinkedIn @HTMi Hotel and Tourism Managment Institute Singapore

Facebook @HTMi- Hotel and Tourism Management Institue in Singapore

Youtube @htmi (Singapore)

HTMi (Singapore) Student Handbook Version 1. 2021 27