The Path to Effective Handling of Grievances - Procedure and Practice Austin A. Gamey Gamey and Gamey Group Consultants in Conflict Resolution andLabour Relations P.O. Box CE 11787, Tema-Ghana Tel/fax 022-303432 Mobile: 0244-314193/020-8225187 Websites:www.gameyandgamey.com/www.adrdaily.com Email:
[email protected] 1 Table of Contents FOREWORD ...........................................................................................................................4 Labour Act, 2003 (Act 651) .....................................................................................................4 Why the Law?........................................................................................................................4 Paradigm Shift .......................................................................................................................5 Grievance Handling................................................................................................................5 Introduction ..........................................................................................................................7 Definition of “Grievance” .......................................................................................................7 Time Limits ........................................................................................................................8 Benefits of a Grievance Process..............................................................................................9 Types of Grievances ..............................................................................................................9