TECHNOLOGY STREAM: HARDWARE AND NETWORK ENGINEERING

KCP – 101 : SYSTEM ADMINISTRATION

Examination Topics

Familiarization of PC Components

Overview of computer system

• CPU • Input Units • Output Units • Working Storage Units • Permanent Storage

Storage Devices

• Primary storage • Secondary storage • Need for permanent storage • Difference between primary and secondary

Layers of PC

• Non-Standard Hardware • Firmware-BIOS • Standard Operating System • Standard Application Software • Users

Hardware

• Logical Hardware • Peripheral Hardware Software

• Driver Software • Firmware • System Software • Application Software

Types of Operating System

• Operating System • Single User Single Tasking • Single User Multi Tasking • Multi User Single Tasking • Multi User Multi Tasking

Different Components of PC

• Key Board • Mouse • Monitor • CRT • LCD • Gas Plasma • Hard Disk Drive • IDE • SCSI • SATA • CD/DVD • Floppy Disk Drive • Flash Drive • Tape Drive • ZIP Drive • Power Supply • Mother Board • Processor • Memory • Case

Other Daughter Cards

• Video Cards • Sound Cards • Network Interface Cards • Internal Modem • TV Tuner Cards • AGP • SCSI

Identification of Mother Board Components

• Processor’s Sockets and Slots • BIOS • Cooling Methods • CMOS Battery • Chipset

Identification of Expansion Slots and Cards

• ISA • PCI • AGP • AMR • CNR • PCI Express

Interfaces and Ports

• PCMCIA • USB • Fire wire • PS/2 • Serial Port • Parallel Port • Game/MIDI Port • Centronics 36, 50, 68 • SVideo • DVI

Front Panel Connectors

Power Supply Connectors

• AT • ATX Main Power Connection • ATX Auxiliary Power Connection • ATX 12V Connectors • MOLUX Connectors External Peripherals

• Internal and External modems • Printers • Plotters • Scanners • Joystick • Light Pen • Touch Screen • Web Cam • UPS

Preventive Maintenance

• VIRUS • Anti VIRUS Programs • Cleanup • Using Wrist Strap MS DOS

• DOS Versions • MS DOS File Structure • Directories

 Current Directory

 Sub Directory

 Root Directory • How to Specify the Location of Files • Naming Files and Directories

 Primary Name

 Extension

 Commonly used extensions • Wild Cards • How to Install DOS? • What LOCK command does? • DOS Commands

 Internal Commands

 External Commands • Batch Files

 Batch File Commands

 Creating batch Files • MS DOS Memory Types

 Conventional Memory

 Upper memory area  Expanded Memory

 Extended Memory

 Upper Memory Blocks Introducing and Installing Microsoft Windows

• The Windows Family • Configuration Preparing for Windows Installation • Decide on the Boot Method(s) • Hardware Requirements and Compatibility • Up Data and Key Files • Hard Drive and File System • Installing Windows • Setup failure detection and recovery • Avoiding crashes • Device drivers installation • Modify boot records • Control panel applets • Msconfig • SFC • Schedule tasks • Backup • Understanding power management • Creating start up disk • Installing and configuring modem • Dial up networking • Outlook express configuration • Converting file system without data loss • Preventive Maintenances using following terms 1. Scandisk • DefragTroubleshooting a Windows 98 Installation • Windows 2003 Installation • Upgrade or Clean Install • Post installation Tasks • Troubleshooting

Outlook Express

• Configuring modem • Connecting to internet • Installing Outlook Express • Configuring Outlook Express • Send and receive mails • Locating and Backing up database file • Restoring mail details • Backup and restore address book

Introducing the Windows Registry

• Scanreg • Accessing and Managing the Registry • REGEDIT with Windows 9x,2k. • Examine the Registry Contents

Points to considered before assembling a PC

• Optimizing system performances to use 16 bit OS in BIOS level • Different types of windows installations with dos • Feature of windows multi tasking multi monitor support • Drives driver installation and configuring hard were devices, 1. Control panel applets 2. SFC 3. Ms config 4. Regedit 5. Antivirus 6. Device Manager

LAPTOP SESSION

• Laptop fundamentals • SMPS (ADAPTOR) • Laptop components • Assembling and dissembling • Multi OS installation • Installation and troubleshooting • Removing and replacing laptop components • Upgrading memory modules • Extended PC cards • Removing and Installing • Display functions • Removing battery • Recalibrating battery • Memory problems • PC card problems • Display problems • Touchpad problems • Key board Problems • Motherboard problems Windows Troubleshooting

• Basic Windows Troubleshooting Approach • Localize and Identify the Problem • Resolve the Problem • Performing a Differential Diagnosis • Dealing with Startup Issues • Operational Issues • Shutdown Issues Working • Through the Phases • Windows Troubleshooting Tools • Operating System Management Tools • Windows 98 MSI Tool • Shutdown and Related Problems • Resource Loss and System Monitoring • The Windows 98 System and Resource Monitor • Resource Meter • Registry Recovery • MS-DOS Application Incompatibilities • Wrong MS-DOS Version • Printing Problems • Not booting problems

SYSTEM TROUBLE SHOOTING

1. Various troubles and rectification procedures of Motherboard – CPU- Memory modules- Display adapters- Monitors- SMPS – Key boards- FDC- FDDs, HDD – CMOS set-up –CD ROM driver- Sound cards- DMP – Inkjet Printer- Scanners- Modem- Mouse 2. OS related problems (dos, windows 98) 3. Other software installation procedures 4. Virus problem and solution- Antivirus software 5. Common problems 6. Not power in problem 7. No display Problems 8. Not booting Problems 9. Intermittent system hanging problems 10.Intermittent system restarting problems Network Engineering

NETWORK TERMINOLOGY

• Signals and Protocols • Server • Server Farm • Blade Server • Client • Thick/Fat Client • Thin Client • Protocols • Workstation • Host • Node • Servent • Operating Systems • Desktop OS • Network OS • Transmission Types • Broad band • Base band • Bandwidth • Hardware, Operating System and Virtual machine • Different Topologies • Star • Bus • Ring • Mesh • Network Medium • Segments and Backbones • Storage Server • Fault Tolerant Environment • Fault Tolerant • Storage Area Network • Network Attached Storage • Circuit Switching • Message Switching • Packet Switching • MAN Dialup Services • Duplex • Login Process • Workgroup • Domain • Overview of Windows 2000 • Client-Server • Two Tier Client-Servers • Three Tier Client-Servers • Multi Tier Client-Server • Bluetooth • Clustering • Cluster Categories

IP ADDRESS AND SUBNETTING

• IP Address and Sub net mask • Octet • Network ID and Broadcast ID • IP Version • IP Classes • Private and Public IPs • Classless IP Addressing and Sub netting

OSI LAYERS

• Evolution of Networks • Standards Organizations • The OSI Reference Model • Advantages of OSI Reference Model • Protocols and devices Used in each layer • The TCP/IP Reference Model • Comparison between two Models

DEVICES

• Building Large Networks • Need for an Amplification • Repeater • Hubs • Passive Hubs • Active Hubs • Collision Domain • Broadcast Domain • Problems While Extends a LAN Using Hubs • Bridges • Working Principles • Creating MAC Table • Filtering • Forwarding • Flooding • Multi Port Bridges (Switch) • Advantages • Adaptive Switching • ATM Switch • LAN Switch • Bridges vs. Switches • Router • How Router Works • Routing Table Components • Filtering And Forwarding • WAP • Gateway • Modems • LAN Extended • Access Server • CSU/DSU • ISDN Adapter

TOPOLOGIES

• What is Topology? • Network Topologies • Hybrid • Mesh • Wireless • Sending the Signal • Terminator • Network Expansions • Star Topology • Tree Topology • Trouble Shooting Problems • Hub-based Topology • Network Planning Problem CABLES

• Network medium • How to pick your cabling • Types of cables • co-axial o Thin o Thick • Twisted pair o STP o UTP o ScTP o FTP • Optical fiber cable • Single mode • Multi mode • Comparison • Principle of operation • Making twisted pair network cables • Color code standards • Cross over cables • Rollover cables

SERVICES

DHCP

• Origins of DHCP • DHCP Components • The DHCP lease process • IP lease Renewal and Release • DHCP relay agent • DHCP Server redundancy • Backing up and restoring DHCP database ROUTING

• What is the need of a Router? • Static Routing • Dynamic Routing • Routed Protocols • Routing Protocols • Adding/Removing Routing Table entry

DNS

• Different types of naming systems • Introductions to DNS • Advantage of Domain Naming System • DNS structure • Overview of the Name Resolution Process • How a web client connect a web server using DNS • DNS Queries • Forward lookup zone • Reverse lookup zone • Stub zone • Forwarders and delegations • Dynamic DNS • Round robin • Need of DNS in a Company network

Remote Access Service

• Overview of RAS • Features of RAS • RAS Client • RAS Server • Dial up Equipment and Wan Infrastructure • Remote access Protocols • Remote Access Security • Managing Remote Access

TROUBLE SHOOTING THE NETWORK

Using TCP/IP utilities

• PING • NETSTAT • NBTSTAT • TRACERT • IPCONFIG • NSLOOKUP • WINIPCFG • ARP

General Problem Solving Model

1. If you are having difficulty to make a network connection 2. If you cannot ping 3. If your ping works but having problems with internet connection 4. If you are on a LAN but cannot connect any other devices 5. Cannot access a Remote Computer 6. Ping works only in one direction

ADMIISTARATING WINDOWS NETWORK

Introducing Microsoft Windows Server

• The Windows Server Family • Windows Server Editions • Installation and Configuration of Windows Server and Active Directory • Installing and Configuring Windows Server • Installing Windows Server

Administering Microsoft Windows Server

• Managing Servers with Remote Desktop for Administration • Enabling and Configuring Remote Desktop for Administration • Remote Desktop Connection • Configuring the Remote Desktop Client • Terminal Services Troubleshooting • Installing Terminal Services and Running Remote Administration • Using Remote Assistance • Making the Request for Assistance • Using Remote Assistance User Accounts

• Creating and Managing User Objects • Creating User Objects with Active Directory Users And Computers • Managing User Objects with Active Directory Users And Computers • Creating and Managing User Objects • Creating Multiple User Objects • Creating and Utilizing User Object Templates • Creating Multiple User Objects • Managing User Profiles • User Profiles • Local User Profiles • Roaming User Profiles • Creating a Preconfigured Group Profile • Configuring a Mandatory Profile • Managing User Profiles • Auditing Authentication

Group Accounts

• Special Identities • Changing the Group Type and Scope • Managing Group Accounts • Creating a Security Group • Modifying Group Membership • Finding the Domain Groups to Which a User Belongs • Modifying Group Membership • Using Automation to Manage Group Accounts

Computer Accounts

• Joining a Computer to a Domain • Creating Computer Accounts • Joining a Computer to an Active Directory Domain • Managing Computer Accounts • Managing Computer Object Permissions • Configuring Computer Properties • Finding and Connecting to Objects in Active Directory • Managing Computer Accounts • Troubleshooting Computer Accounts • Deleting and Disabling and Resetting Computer Accounts • Recognizing Computer Account Problems • Troubleshooting Computer Accounts

Files and Folders

• Setting Up Shared Folders • Sharing a Folder • Managing a Shared Folder • Configuring Share Permissions • Managing User Sessions and Open Files • Setting Up Shared Folders • Configuring File System Permissions • Configuring Permissions • Inheritance • Effective Permissions • Resource Ownership • Configuring File System Permissions • Auditing File System Access • Configuring Audit Settings • Enabling Auditing • Examining the Security Log • Auditing File System Access

Backing Up Data

• Fundamentals of Backup • Introducing the Backup Utility • Determining a Backup Strategy • Combining Backup Types • Performing Different Backup Types • Restoring Data • Restoring with the Backup Utility • Restore Options • Restoring Data • Advanced Backup and Restore • The Ntbackup Command • Scheduling Backup Jobs

Printers

• Installing and Configuring Printers • Understanding the Windows Server Printer Model • Installing a Printer on Windows Server • Configuring Printer Properties • Connecting Clients to Printers • Installing and Configuring a Printer • Advanced Printer Configuration and Management • Managing Printer Properties • Setting Up a Printer Pool • Configuring Multiple Logical Printers for a Single Printer • Windows Server Printer Integration with Active Directory • Set Up the Printers • Create Printer Users Groups • Assign Permissions to the Printers • Change the Printer Driver

Managing Hardware Devices and Drivers

• Installing Hardware Devices and Drivers • Devices and Drivers • Using Device Manager • Users, Administrators, and Device Installation • Driver Signing Options • Installing Device Drivers • Configuring Hardware Devices and Drivers • Updating Drivers • Rolling Back Drivers • Uninstalling Drivers • Resource Configuration • Control Panel and Device Configuration • Configuring Devices • Troubleshooting Hardware Devices and Drivers • Recovering from Device Disaster • Device Manager Status Codes

Managing Microsoft Windows Server Disk Storage

• Understanding Disk Storage Options • Physical Disks • Logical Volumes • Mounted Volumes • Fault Tolerance • Basic and Dynamic Disks • Configuring Disks and Volumes • Disk Management • Configuring Disks and Volumes • Extending Volumes • Converting Disk Storage • Performing Disk Management Tasks from the Command Prompt • Configuring Disks and Volumes • Maintaining Disk Storage Volumes • Disk Defragmenter • Disk Quotas • Implementing Disk Quotas • Implementing RAID • Implementing Disk Fault Tolerance • Striped Volumes • Mirrored Volumes • RAID Volumes • Mirrored Volumes versus RAID Volumes • Creating Fault Tolerance for the System Volume • Planning RAID Configuration

Recovering from System Failure

• Recovering from System Failure • A Review of Recovery Options • Recovery Console • Recovering from System Failure

Understanding Windows Server Networks

• Understanding Network Infrastructures • Default Networking and Workgroups • Routing and Windows Server Network Infrastructure • Installing Windows Networking Components • Adding Active Directory to a Windows Infrastructure

Configuring DNS Servers and Clients

• Understanding Name Resolution in Windows Server • Comparing DNS and NetBIOS • Disabling NetBIOS • Understanding DNS in Windows Server Networks • Exploring DNS • DNS Components • Understanding How a DNS Query Works • Understanding How Caching Works • Deploying DNS Servers • Installing the DNS Server Service • Configuring a DNS Server • Understanding Server Types • Creating Resource Records • Viewing and Clearing the DNS Server Cache • Installing a DNS Server • Configuring DNS Clients • Configuring Client Settings • Configuring Dynamic Update Options • Configuring TCP/IP Settings for DNS Clients • Configuring a Primary DNS Suffix • Configuring a DNS Server to Perform Recursion

Implementing a DNS Infrastructure

• Configuring DNS Server Properties • Exploring DNS Server Properties Tabs • Comparing NetBIOS and DNS Name Resolution Traffic • Verifying SRV Resource Records for Active Directory in DNS • Configuring Zone Properties and Transfers • Exploring DNS Zone Properties • Deploying a Secondary DNS Server • Configuring Advanced DNS Server Properties • Creating Zone Delegations • Delegating Zones • Creating a Zone Delegation • Understanding Stub Zones • Benefits of Stub Zones

Configuring DHCP Servers and Clients

• Configuring the DHCP Server • Benefits of DHCP • Installing the DHCP Server Service • Authorizing the Server • Configuring Scopes • Assigning DHCP Options • Activating a Scope • Configuring the Client • Verifying the Configuration • Installing and Configuring a DHCP Server • Managing DHCP in Windows Networks • Connecting Clients to Remote DHCP Servers • Performing a Manual Backup of the DHCP Server • Configuring DHCP Servers to Perform DNS Updates • Configuring Dynamic Updates with DHCP • Routing with Windows Server • Configuring Windows Server for LAN Routing • Understanding Routing • Using Routing And Remote Access • Using the Routing And Remote Access Console • Configuring Routing And Remote Access Service Properties • Managing General IP Routing Properties • Working with Routing Tables • Understanding Static Routes • Static Routing Design Considerations • Enabling and Configuring Routing And Remote Access • Configuring DemandDial Routing • Configuring DemandDial Interfaces • Deploying a DemandDial RoutertoRouter Configuration • Configuring NAT • Understanding NAT • Troubleshooting NAT • Installing and Configuring NAT • Configuring and Managing Routing Protocols • Understanding Routing Protocols • Configuring RIP • Understanding DHCP Relay Agent

Configuring and Managing Remote Access

• Configuring Remote Access Connections • Using DialUp Networking • Using Remote Access Client Addressing • Configuring Remote Access Authentication • Creating a DialUp Access Server • Authorizing Remote Access Connections • Configuring DialIn Properties of the User Account • Understanding Remote Access Policies • Designing a DNS Namespace • Implementing a DNS Name Resolution Strategy • How Many DNS Servers? • Understanding DNS Server Types • Creating Zones • Understanding DNS Server Functions • Creating a Zone • Implementing a NetBIOS Name Resolution Strategy Introduction to Active Directory

• Active Directory Overview • Understanding Directory Services • Why Have a Directory Service? • The Windows Server Directory Service • Active Directory Objects • Active Directory Components • Catalog Services—The Global Catalog • Understanding Active Directory Concepts • and Administration Tasks • Replication • Trust Relationships • Change and Configuration Management • Group Policies • DNS • Object Naming • Active Directory Administration Tasks • Planning the Active Directory Infrastructure Design • What Is an Active Directory Infrastructure Design? • Design Tools • The Design Process

Installing and Configuring Active Directory

• Preparing for Active Directory Installation • Active Directory Installation Prerequisites • Determining the Domain Structure • Determining the Domain Name • Determining the DNS Configuration Method • Configuring a Static IP Address and Preferred DNS Server • Installing and Removing Active Directory • Fixing a DNS Configuration and Installing Active Directory • Verifying Active Directory Installation • Troubleshooting Active Directory Installation and Removal

Administering Active Directory

• Using Active Directory Administration Tools • Active Directory Administration Tools • Viewing Active Directory Administration Tools • Backing Up Active Directory • Creating an Active Directory Backup • Scheduling Active Directory Backup Operations • Backing up Active Directory

Installing and Managing Domains, Trees, and Forests

• Creating Multiple Domains, Trees, and Forests • Creating Multiple Domains • Creating Additional Domains • Creating a Child Domain • Renaming and Restructuring Domains and Renaming • Domain Controllers • Renaming and Restructuring Domains • Renaming a Domain Controller • Managing Operations Master Roles • Operations Master Roles • Managing Trust Relationships • Trust Relationships • Planning Trust Relationships • Creating Trust Relationships • Managing Trust Relationships

Implementing an OU Structure

• Understanding OUs • Understanding OUs • Defining OUs to Delegate Administration • Defining OUs to Administer Group Policy • Defining OUs to Hide Objects • Designing OU Structures • Creating an OU Structure • Creating OUs • Creating OUs to Hide Objects • Creating an OU • Administering OUs

Administering User Accounts

• Understanding User Accounts • Local User Accounts • Domain User Accounts • BuiltIn User Accounts • Domain User Account Naming Conventions • Password Requirements and Guidelines • Modifying Domain User Account Properties • Creating, Modifying, and Verifying Domain User Accounts • Managing User Profiles and Home Folders • Understanding User Profiles • User Profile Types • User Profiles Settings in Group Policy • Creating User Profiles • Managing User Profiles • Best Practices for User Profiles • Home Folders • Creating Home Folders on a Server • Managing Home Folders • Unlocking User Accounts and Resetting Passwords

Administering Groups

• Understanding Groups • Introduction to Groups • Group Types • Group Scopes • Group Membership • Local Groups • Default Groups • Planning Groups • Planning New Group Accounts • Creating and Administering Groups

Administering Active Directory Objects

• Locating Active Directory Objects • Using Saved Queries • Locating Objects in Active Directory • Controlling Access to Active Directory Objects • Understanding Access Control • Assigning Standard Permissions • Administering Special Permissions • Setting Inheritance for a Permission • Changing Inherited Permissions • Controlling Access to Active Directory Objects • Delegating Administrative Control of • Active Directory Objects • Delegating Administrative Control

Implementing Group Policy • Understanding Group Policy • Understanding Group Policies • Understanding GPOs • Group Policy Settings • Administrative Templates • How Group Policy Affects Startup and Logging On • How Group Policy Is Applied • Using Security Groups to Filter GPO Scope • Implementing a GPO • Creating a GPO • Creating an MMC for a GPO • Delegating Control of a GPO

Deploying Software with Group Policy

• Understanding Software Deployment with Group Policy • Deploying Software with Group Policy • Adding Windows Installer Packages to the GPO and Selecting • Removing Applications Deployed with Group Policy

Administering Security with Group Policy

• Understanding Active Directory Security • Understanding Security Administration with Group Policy • Security Settings in Group Policy