Key Events in 2012

January May At the start of his tenure, CEO An Entrustment Agreement for Mr Jay Walder emphasised construction of the main works and the Company’s continual commissioning of the Shatin to Central commitment to developing Link was signed with Government. stronger connections between Two new external lifts at and MTR and the community while Jordan stations opened for public use. striving for continued growth The Company enhanced the frequency of the in , the Mainland of Airport Express service from 12 to 10 minutes a train China and overseas. each day between the start of traffic and midnight.

February The Governor of Guangdong Province, Mr Zhu Xiaodan, together with Guangdong provincial government officials visited the Company for an update on the Hong Kong section of the Guangzhou-Shenzhen-Hong Kong Express Rail Link.

March April The Company launched the Listening • The first external lift under the MTR Responding programme to directly Corporation’s Listening • Responding address service improvement requests programme opened for public use at from customers. The initiative focuses on Station. reducing waiting time for our passengers June Austin Station Residential Developments as well as easing crowding on platforms A new package of fare promotions was achieved the BEAM (Building and in trains, improving station access launched at the same time that fares were Environmental Assessment Method) Plus and providing more facilities for the adjusted according to the Fare Adjustment V1.1 for NB Gold Certification (Provisional comfort and convenience of passengers. Mechanism. The first promotion rolled Assessment). out was the “Ride 10 Get 1 Free” scheme. The Company was named “Best Metro In addition, the Company implemented Asia-Pacific” at the prestigious 2012 Government’s HK$2 Public Transport Fare Metrorail Awards in London and was Concession Scheme for the Elderly and recognised for offering the “Best Eligible Persons with Disabilities from 28 The Company was shortlisted by the Customer Experience Initiative”. June, the first public transport operator UK’s Department for Transport to bid to do so. for two rail operating franchises – the Essex franchise and the The Company held a ground-breaking franchise. ceremony to mark the start of construction of the Shatin to Central Link Project. The thirteenth MTR Mall, PopCorn, opened on 31 March. It is located above Tseung Kwan O Station.

Pre-sale of The Riverpark at Che Kung Temple Station was launched.

24 MTR Corporation September The new entrance at University The Company Station opened in September and was launched two new awarded Precertification Silver-level mobile apps, “Traffic in the LEED (Leadership in Energy and News” and “Intercity Environment Design) Certification Train”. All apps are Scheme (Core and Shell category) by under the new “MTR the US Green Building Council. Mobile” portal.

October More than 1,500 participants took part in the MTR HONG KONG Race Walking 2012 in support of healthy living. London Olympic medalist Mr Si Tianfeng participated in the race and provided a demonstration of race walking techniques to the participants. July Dr Raymond K F Ch’ien was reappointed as Chairman of MTR for a period of three years from The Company organised an open 1 January 2013 to 31 December 2015. competition, “MTR New Railway Lines Art in Stations 2012”, to collect proposals of original artworks to grace the new stations along the West Island Line, November December South Island Line (East) and the Kwun The Company won triple recognition Tong Line Extension. for excellence in corporate The Company appointed Mr Lincoln management practices. It was ranked Leong as Deputy Chief Executive Officer as having the highest risk maturity with effect from 16 July. level by CoMET and was awarded the “Sustainability Excellence Award 2012” in the Hong Kong Corporate August Governance Excellence Awards 2012 as well as the Gold Award (Hang A brand new entrance was opened at Hangzhou MTR Corporation Limited, the Seng Index Series) in the Hong Causeway Bay Station to provide seamless Company’s 49% associate joint venture with Kong Institute of Certified Public connectivity between the station and Hangzhou Metro Group Company Limited, Accountants 2012 Best Corporate Hysan Place, a new landmark in vibrant commenced service of Hangzhou Metro Line Governance Disclosure Awards. Causeway Bay. 1 on 24 November. Beijing MTR Corporation Limited, the joint venture company comprising MTR Corporation Limited, Beijing Infrastructure Investment Corporation Limited and Beijing Capital Group Limited, initialled a Concession Agreement with the Beijing Municipal Government for the Public-Private- Partnership project for Beijing Metro Line 14. With the new batch of enhancements implemented in November, the overall The Shatin to Central Link celebrated New public toilet facilities and two new number of train trips was boosted by its first project milestone with the lifts were opened for public use at Sheung 62,000 a year. The first batch of train service Topping Out Ceremony for the new Wan Station, marking the completion enhancements was introduced on the Tung Central Mail Centre in Kowloon Bay. Chung, Kwun Tong, Tsuen Wan, Island, of two years of major renovation works Tseung Kwan O and West Rail lines under the The Company launched the “10% under the West Island Line project. Listening • Responding programme in March. Discount for Every Same-day Second The Company was awarded an AA+ The breakthrough of the West Island Line Trip” promotion on 31 December. rating and ranked top among all Hong tunnel from Sheung Wan to Kennedy Town Kong companies listed on the Hang Seng via Sai Ying Pun and the University of Hong Corporate Sustainability Index. Kong was completed. Annual Report 2012 25