Universal Telephone Service Northwest Communications Cooperative

38 Universal Telephone Service Northwest Communications Cooperative

P.O. Box 38, Ray, North Dakota 58849 Business Office Hours: 8 AM to 5 PM - Monday thru Friday • Closed Saturday, Sunday and Holidays JEREMY BECKER – General Manager/CEO JENNIFER BINGEMAN – Chief Financial Officer DEAN RUSTAD – Operations Manager ANGELA SCHEPP – Business Development Manager

PRESIDENT...... A J Cvancara, Wildrose ...... District #3 (Wildrose, McGregor, Noonan & Alamo) P.O Box 38 • Ray, ND 58849 VICE PRESIDENT...... Lorena Lambrecht, Tioga, ...... District #6 (Tioga) Business Hours: 8am to 5pm Monday-Friday SEC.-TREAS...... Roger Manger, Grenora 701.568.3331 ...... District #1 (Marmon, Round Prairie & Grenora) ATTORNEY...... Jennifer Gjovig, Williston Toll Free: 1.800.245.5884 www.nccray.com SPECIAL SERVICE INFORMATION Northwest Communications Cooperative Universal Telephone Service BUSINESS OFFICE / FREE CALL FROM NCC SERVICE AREA...... 611 or 568-3331 REPORT TROUBLE / FREE CALL FROM NCC SERVICE AREA...... 611 Under the Telecommunications Act of 1996, “universal service” means basic telephone service that is available to all FAX ...... 1-701-568-7777 consumers. Universal service is voice grade access to the telecommunications network, including local usage, touch- EMAIL: [email protected] tone calling, single-party service, access to emergency 911 service, access to operator service, and discounted services to qualifying low-income consumers. All of these services are available from Northwest Communications Cooperative in NORTH DAKOTA LONG DISTANCE...... 1-800-245-5884 these areas: OUT OF NCC SERVICE AREA BUSINESS OFFICE / REPORT TROUBLE...... 1-800-245-5884 Alamo, Bowbells, Columbus, Crosby, Epping, Flaxton, Grenora, Lignite, Marmon, McGregor, Noonan, Powers Lake, Ray, Round Prairie, Tioga, and Wildrose. CALL BEFORE YOU DIG...... 811 OUTSIDE NCC AREA OR CELLPHONES...... 1-800-795-0555 Effective January 2017, monthly charges for these universal services are: DIRECTORY ASSISTANCE (ALL) – LOCAL, ND & OUT OF STATE...... 411 Basic local resident service:...... $21.50-$24.50 DO NOT CALL LIST...... 1-888-382-1222 (Charges vary depending on extended area service (EAS) to designated service areas) Touch-tone Service ...... No additional charge Single Party Service...... No additional charge Access to emergency service:...... No additional charge WHEN CALLING THE NCC OFFICE (Local government assesses a tax to pay for special equipment) Access to operator services:...... No additional charge (Charges for services vary and are determined by the long distance carrier When you make calls to the NCC business office, you’ll hear a very short automated system message. you have chosen that provides your operator service.) Option 1 is to pay your bill via the NCC Secure Pay system. For security reasons, NCC is no longer Access to directory assistance:...... No additional charge able to accept credit card payments over the phone. Your other options of payment include paying online or (Charges for services provided by Directory Assistance vary and are through an app on your smartphone via SmartHub. You can view your bill (current and past months) and make determined by the long distance carrier that provides the service.) a payment when it’s most convenient for you. You can also sign up for automatic withdrawal (on the 12th of UNIVERSAL TELEPHONE SERVICE Low-income Programs: every month). Of course, there’s always the methods of paying via check or cash in the office or by check via the mail. Lifeline (low-income) monthly discounts...... $9.25 (Toll blocking to prevent long distance calls from your phone, Or to speak with an NCC Customer Service Representative please stay on the line. available at no charge to qualifying low-income consumers) Fixed Federal, State and Local Prescribed Charges: Federal Subscriber Line Charge: Residential & Single-Line Business...... $6.50 Multi-Line Business...... $9.20 Federal Universal Service Charge...... $1.20 - $2.24 Telecommunications Relay Service...... $0.04 E911-Emergency Services (where applicable)...... $1.50 - $2.00 ARC (where applicable)...... $1.50 - $3.00 If you have any questions on Universal Services, please contact NCC toll-free at 1-800-245-5884 or 568-3331. Universal Telephone Service Northwest Communications Cooperative 39

PRESIDENT...... A J Cvancara, Wildrose DIRECTOR...... Jim Simonson, Crosby ...... District #3 (Wildrose, McGregor, Noonan & Alamo) ...... District #7 (Crosby) VICE PRESIDENT...... Lorena Lambrecht, Tioga, DIRECTOR...... Nathan Jepsen, Bowbells ...... District #6 (Tioga) ...... District #4 (Bowbells, Flaxton & Lignite) SEC.-TREAS...... Roger Manger, Grenora DIRECTOR...... Elda Titus, Powers Lake, ...... District #1 (Marmon, Round Prairie & Grenora) ...... District #5 (Powers Lake, Columbus)

ATTORNEY...... Jennifer Gjovig, Williston DIRECTOR...... Troy Donnelly, Ray NORTHWEST COMMUNICATIONS ...... District #2 (Ray & Epping)

SPECIAL SERVICE INFORMATION Northwest Communications Cooperative Universal Telephone Service BUSINESS OFFICE / FREE CALL FROM NCC SERVICE AREA...... 611 or 568-3331 REPORT TROUBLE / FREE CALL FROM NCC SERVICE AREA...... 611 Under the Telecommunications Act of 1996, “universal service” means basic telephone service that is available to all FAX ...... 1-701-568-7777 consumers. Universal service is voice grade access to the telecommunications network, including local usage, touch- EMAIL: [email protected] tone calling, single-party service, access to emergency 911 service, access to operator service, and discounted services to qualifying low-income consumers. All of these services are available from Northwest Communications Cooperative in NORTH DAKOTA LONG DISTANCE...... 1-800-245-5884 these areas: OUT OF NCC SERVICE AREA BUSINESS OFFICE / REPORT TROUBLE...... 1-800-245-5884 Alamo, Bowbells, Columbus, Crosby, Epping, Flaxton, Grenora, Lignite, Marmon, McGregor, Noonan, Powers Lake, Ray, Round Prairie, Tioga, and Wildrose. CALL BEFORE YOU DIG...... 811 OUTSIDE NCC AREA OR CELLPHONES...... 1-800-795-0555 Effective January 2017, monthly charges for these universal services are: DIRECTORY ASSISTANCE (ALL) – LOCAL, ND & OUT OF STATE...... 411 Basic local resident service:...... $21.50-$24.50 DO NOT CALL LIST...... 1-888-382-1222 (Charges vary depending on extended area service (EAS) to designated service areas) Touch-tone Service ...... No additional charge Single Party Service...... No additional charge Access to emergency service:...... No additional charge WHEN CALLING THE NCC OFFICE (Local government assesses a tax to pay for special equipment) Access to operator services:...... No additional charge (Charges for services vary and are determined by the long distance carrier When you make calls to the NCC business office, you’ll hear a very short automated system message. you have chosen that provides your operator service.) Option 1 is to pay your bill via the NCC Secure Pay system. For security reasons, NCC is no longer Access to directory assistance:...... No additional charge able to accept credit card payments over the phone. Your other options of payment include paying online or (Charges for services provided by Directory Assistance vary and are through an app on your smartphone via SmartHub. You can view your bill (current and past months) and make determined by the long distance carrier that provides the service.) a payment when it’s most convenient for you. You can also sign up for automatic withdrawal (on the 12th of Low-income Programs: every month). Of course, there’s always the methods of paying via check or cash in the office or by check via the mail. Lifeline (low-income) monthly discounts...... $9.25 (Toll blocking to prevent long distance calls from your phone, Or to speak with an NCC Customer Service Representative please stay on the line. available at no charge to qualifying low-income consumers) Fixed Federal, State and Local Prescribed Charges: Federal Subscriber Line Charge: Residential & Single-Line Business...... $6.50 Multi-Line Business...... $9.20 Federal Universal Service Charge...... $1.20 - $2.24 Telecommunications Relay Service...... $0.04 E911-Emergency Services (where applicable)...... $1.50 - $2.00 ARC (where applicable)...... $1.50 - $3.00 If you have any questions on Universal Services, please contact NCC toll-free at 1-800-245-5884 or 568-3331. 40 Instructions For Using Instructions For Using STAR ✳ FEATURES STAR ✳ FEATURES

CALL FORWARD CALL HOLD CALL WAITING W/CANCEL Transfer your incoming calls to another number by dialing a special Dial a special code to put someone on hold when you want to If you have an incoming call while you’re already on the line, the initiate a second call for privacy. The subscriber can also place the code to have your calls redirected to another telephone number. Call Waiting feature will alert you. A beep tone tells you another call To Forward your calls: incoming call on hold, hang up, listen for ringing, and retrieve the is waiting. Another reminder tone will be heard 10 seconds later if • Dial *72, listen for 3 beeps and a steady dial tone. call from another extension off of the same telephone line. the waiting call remains unanswered. The second caller hears the • Dial telephone number to which calls will be To activate Call Hold after an incoming call is received: forwarded. • Press *76 normal ringing tone only. • Stay on the phone, wait for ringing, and advise party of call • Hang up To answer the second call: forwarding. If there is no answer, or the line is busy, repeat • Pick up phone later or at another extension on the same line. • Flash hookswitch and answer second incoming call. the procedure within 30 seconds. You will hear the two • Flash hookswitch to return to first call and to also alternate CALLER ID beeps indicating your Call Forwarding is activated. Once you’ve between calls. activated Call Forwarding the phone will make one short ring View the calling party’s telephone number prior to answering your call. Your Customer Premise Equipment (CPE) will display the To end first call and answer waiting call: each time a call is forwarded. You cannot answer it but you can • Hang up, allow the telephone to ring and then answer it. still make outgoing calls from this phone. caller’s phone number between the first and second ring, increasing To cancel call waiting before making a call: To deactivate call forwarding: security and helping to eliminate unwanted calls. If the caller has his • Dial *70, listen for 3 beeps and steady tone. • Dial *73, then listen for 3 beeps. number “blocked”, you will receive a “Private” display. • Dial your desired number. • Hang up. CALLER ID WITH CALL WAITING To cancel call waiting during a call (three-way calling feature Caller ID with Call Waiting allows the subscriber, who has Caller ID CALL FORWARD - BUSY LINE is required): and Call Waiting, to view the number of the call that is coming in on Incoming calls are redirected to another telephone number ONLY the call waiting tone. Your Customer Premise Equipment must be • Flash hookswitch, listen for 3 beeps and a steady dial tone. when your telephone line is busy. capable of displaying this feature. • Dial *70 and listen for 3 beeps. To forward calls when your line may be busy: • Wait for automatic reconnection to your existing call. When • Dial *90, listen for 3 beeps and a steady dial tone. CALLER ID BLOCKING (PER CALL) Cancel Call Waiting is activated, callers will hear a busy signal. • Dial telephone number to which calls will be forwarded. Caller ID Blocking allows the subscriber to prevent their telephone • Depress #. Repeat procedure within 30 seconds if there is number from being delivered to the called party for the duration CALL RETURN no answer or line is busy. of one call. By dialing a special code, (*67 or 1167 from rotary Dial a code and automatically redial the telephone number of the • Hang up. phones) before placing a call, the subscriber can block the sending most recent incoming call. To deactivate Call Forward-Busy Line: of the telephone number. This allows you to keep your number To activate Call Return: • Dial *91, listen for 3 beeps. private when you choose to, and is available to all subscribers at no • Press *69 and listen to an announcement that tells you the • Hang up. cost. phone number of the party who last called you. CALL FORWARD - NO ANSWER CALLER ID BLOCKING (PER LINE) • If you wish to return the call, press 1, listen for ringing, wait for Incoming calls are redirected to another telephone number only if Caller ID Blocking per line is also available. For some operations an answer. you do not answer your telephone call within a pre-specified number where anonymity is required, i.e. law enforcement centers, abuse • If the line is busy, listen for the announcement telling you the of rings. The number of rings before forwarding is determined by the shelters, juvenile detention centers, etc. all outgoing calls have their number is busy. Hang up. You will hear a short-short-long ring

CALLING FEATURES subscriber and set by the telephone company. number blocked so the called party cannot determine the caller’s when the line is free. Your call will automatically be made when To forward calls when you don’t answer:

telephone number. The Per Line Blocking can be released for the you lift the handset. To deactivate Call Return, press *89 and • Dial *92, listen for 3 beeps and steady dial tone. duration of one call by dialing a special code (*82 or 1182 from a ✳ • Dial telephone number to which calls will be forwarded. rotary phone) just prior to placing the call, which will “un-block” the listen for tone or announcement.

• Depress # (or wait 4 seconds) number allowing it to be delivered to the called party. Calls to E911 CALL SCREENING • Hang up. will not be blocked under any circumstance. To deactivate Call Forward-No Answer: The subscriber may block the last incoming call or calls from • Dial *93, listen for 3 beeps and a steady dial tone. a maximum of six specified phone numbers. A list of screened • Hang up. and blocked numbers is established by the subscriber and may be changed by the subscriber by dialing a code. Callers who STAR REMOTE CALL FORWARD are blocked are directed to a telephone company recorded Activate and deactivate Call Forwarding from a telephone other than announcement. your own. It works with all of the Call Forwarding options. To activate Remote Call Forward: To activate Selective Call Rejection: • Dial a dedicated number used for this feature and listen for a • Press *60, listen to instructions to guide you through the steps second dial tone. (XXX-7222) of how to turn Call Screening on or off, and how to make • Enter your 10 digit telephone number followed by the #. Enter changes to your Call Screening List. PIN followed by the #. • Press 0: Repeat instructions. • Listen for a confirmation tone followed by another dial tone. • Press 1: Review the numbers on your Call Screening List. • Proceed with the same activation process for Call Forwarding • Press 3: Turn Call Screening on/off. that you would use if you were at home. (See CALL • Press #: Add a number to your Call Screening List. FORWARDING) • Press *: Delete a number from your Call Screening List. RESTRICTION WITH PIN • Press 08: Delete all numbers from your Call Screening List. After receiving an annoying call, you may wish to prevent that Restriction with PIN allows the subscriber to restrict use of long distance, allowing access only with a four digit pin. To dial out, dial person from calling you in the future. Call Screening’s voice the number you wish to call. If a code is required, it will prompt you instructions explains how to add the number of the last caller to your to enter your PIN to complete the call. list, even if you don’t know their number. • Hang up, then lift receiver for dial tone. • Press *60 and listen for instructions. • Press #01#. Instructions For Using Instructions For Using 41 STAR ✳ FEATURES STAR ✳ FEATURES

CALL HOLD CALL WAITING W/CANCEL CALL TRANSFER Dial a special code to put someone on hold when you want to If you have an incoming call while you’re already on the line, the Transfer an established telephone call to another telephone number initiate a second call for privacy. The subscriber can also place the Call Waiting feature will alert you. A beep tone tells you another call incoming call on hold, hang up, listen for ringing, and retrieve the by flashing the hookswitch, dialing the number to which the call is to is waiting. Another reminder tone will be heard 10 seconds later if call from another extension off of the same telephone line. be transferred, and hanging up to transfer the call. the waiting call remains unanswered. The second caller hears the To activate Call Hold after an incoming call is received: After an incoming call is received: normal ringing tone only. • Press *76 • Flash hookswitch. • Hang up To answer the second call: • Pick up phone later or at another extension on the same line. • Flash hookswitch and answer second incoming call. • Dial the number to which the call is being transferred. • Flash hookswitch to return to first call and to also alternate • Hang up. (The transfer is completed). CALLER ID between calls. View the calling party’s telephone number prior to answering your call. Your Customer Premise Equipment (CPE) will display the To end first call and answer waiting call: caller’s phone number between the first and second ring, increasing • Hang up, allow the telephone to ring and then answer it. security and helping to eliminate unwanted calls. If the caller has his To cancel call waiting before making a call: STAR number “blocked”, you will receive a “Private” display. • Dial *70, listen for 3 beeps and steady tone. • Dial your desired number. CALLER ID WITH CALL WAITING To cancel call waiting during a call (three-way calling feature Caller ID with Call Waiting allows the subscriber, who has Caller ID is required): and Call Waiting, to view the number of the call that is coming in on the call waiting tone. Your Customer Premise Equipment must be • Flash hookswitch, listen for 3 beeps and a steady dial tone. • Dial *70 and listen for 3 beeps. capable of displaying this feature. ✳ • Wait for automatic reconnection to your existing call. When

CALLER ID BLOCKING (PER CALL) Cancel Call Waiting is activated, callers will hear a busy signal. Caller ID Blocking allows the subscriber to prevent their telephone CALLING FEATURES number from being delivered to the called party for the duration CALL RETURN of one call. By dialing a special code, (*67 or 1167 from rotary Dial a code and automatically redial the telephone number of the phones) before placing a call, the subscriber can block the sending most recent incoming call. of the telephone number. This allows you to keep your number To activate Call Return: private when you choose to, and is available to all subscribers at no • Press *69 and listen to an announcement that tells you the cost. phone number of the party who last called you. CALLER ID BLOCKING (PER LINE) • If you wish to return the call, press 1, listen for ringing, wait for Caller ID Blocking per line is also available. For some operations an answer. where anonymity is required, i.e. law enforcement centers, abuse • If the line is busy, listen for the announcement telling you the shelters, juvenile detention centers, etc. all outgoing calls have their number is busy. Hang up. You will hear a short-short-long ring number blocked so the called party cannot determine the caller’s when the line is free. Your call will automatically be made when telephone number. The Per Line Blocking can be released for the you lift the handset. To deactivate Call Return, press *89 and duration of one call by dialing a special code (*82 or 1182 from a rotary phone) just prior to placing the call, which will “un-block” the listen for tone or announcement. number allowing it to be delivered to the called party. Calls to E911 CALL SCREENING will not be blocked under any circumstance. The subscriber may block the last incoming call or calls from a maximum of six specified phone numbers. A list of screened PRIORITY RINGING and blocked numbers is established by the subscriber and may Identify special and important calls by a distinctive ringing pattern or be changed by the subscriber by dialing a code. Callers who Call Waiting tone. Determine by Priority Ringing who is calling from are blocked are directed to a telephone company recorded a selected list of six (6) phone numbers you can program into your announcement. Priority List by using a special code. All other calls will ring normally, To activate Selective Call Rejection: but whenever one of the six Priority Callers calls, your phone will • Press *60, listen to instructions to guide you through the steps ring differently to help you determine who is calling. of how to turn Call Screening on or off, and how to make changes to your Call Screening List. AUTOMATIC CALL BACK • Press 0: Repeat instructions. Redial a busy number automatically. Just dial an access code (*66 • Press 1: Review the numbers on your Call Screening List. or 1166 on rotary phones) and your phone will continuously attempt • Press 3: Turn Call Screening on/off. to redial the busy number that you just tried to call. When the line • Press #: Add a number to your Call Screening List. becomes free, you will be alerted by a special ring and your call will • Press *: Delete a number from your Call Screening List. • Press 08: Delete all numbers from your Call Screening List. be placed for you. The Repeat Dialing feature will try re-dialing for After receiving an annoying call, you may wish to prevent that 30 minutes, and it can also be used to redial the last number that person from calling you in the future. Call Screening’s voice you dialed. instructions explains how to add the number of the last caller to your ANONYMOUS CALL REJECTION list, even if you don’t know their number. • Hang up, then lift receiver for dial tone. This feature will reject any call that does not deliver the telephone • Press *60 and listen for instructions. number to the called party. To activate, press *77. To deactivate, • Press #01#. press *87. 42 Instructions For Using Voicemail / Lifeline Program STAR ✳ FEATURES

DO NOT DISTURB VOICEMAIL The subscriber can prevent calls from ringing at their telephone by diverting them to a tone or recorded announcement. The subscriber ACCESS VOICEMAIL SYSTEM: may give selected caller a PIN number that allows them to override 1. From your home phone, dial NXX-1001 (NXX is your prefix: i.e the Do Not Disturb to complete the telephone Call. 664, 568, etc). To activate Do Not Disturb: 2. Recording will say you have ZERO new messages and ZERO • Dial *78, listen for 3 beeps and hang up. saved messages. Then it will say Main Menu, wait until the To deactivate Do Not Disturb: prompt says press 9 to Setup your Voicemail Box, then press 9. • Dial *79, listen for 3 beeps and a steady dial tone. Press 1 for Greeting options Press 2 to record NEW GREETING. • Hang up. When finished recording NEW GREETING press the #key. Press To set or change your PIN: *key to return to Setup Menu. • Dial *319, listen for 3 beeps and steady dial tone. 3. From Setup Menu press 2 to change PASSWORD. Default • Enter PIN (Maximum 7 digits). password is 0000. From the prompt enter NEW PASSWORD, • Depress #, listen for 3 beeps four digits, followed by the #key. When prompted to verify the • Hang up. NEW PASSWORD, enter that number again followed by the SPEED CALLING #key. The recording will say that your PASSWORD has been changed. You will then be returned to the Setup Menu where you Dial selected phone numbers by dialing a one or two digit code. No can hang up. need to remember long phone numbers. To set up Speed Calling: RETRIEVE MESSAGES: • Dial *74 for 1 digit dialing using codes 2 through 9. 1. Dial NXX-1001 (NXX is your prefix: i.e 664, 568, etc). • Dial *75 for 2 digit dialing using codes 20 through 49. 2. Your first new message will play immediately. The date, time of • Listen for 3 beeps and a steady dial tone. day and the calling telephone number will be given, this is the • Enter speed dialing code (2-9 or 20-49). AUTO LOGIN feature, which is activated but can be changed • Dial desired number, press #, listen for 3 beeps. so you have to enter your number and then the PASSWORD • Hang up. THREE-WAY CALLING to retrieve your messages. See below to change this feature. To use Speed Calling: This allows the subscriber to add a third party to an existing Follow the prompts to determine what you would like to do with • Dial desired speed calling code (2-9 or 20-49) telephone conversation. your messages. When finished, hang up. • Press #, wait for ringing and the called party to answer. To set up a Three-Way Call: To change your speed calling list, simply follow the same • Place your first call. When the called party answers, FROM ANOTHER TOUCH-TONE PHONE: flash the hookswitch and listen for 3 beeps followed instructions for establishing your list. A new number automatically 1. Dial NXX-1001 (NXX is your prefix: i.e 664, 568, etc). by steady dial tone. cancels out the existing number. 2. Enter your mailbox number, which is your ten digit phone • Dial third party’s telephone number. If busy or there is number. SPECIAL CALL ACCEPTANCE no answer, depress hookswitch twice to reconnect to This is the opposite of Call Screening. Create a list of six (6) phone the first call. 3. Enter your four-digit password (default is 0000 but can be numbers from which you are willing to accept calls. Numbers not on • After third party answers, flash hookswitch and your changed to your preference). CALLING FEATURES 4. Follow the prompts to determine what you would like to do with your acceptance list are routed to an announcement that informs second party is added to the conversation. them that you are not receiving calls at that time. If for some reason the call to the third party is not your messages.

✳ Only the most important calls from those that you have programmed completed, depress the hookswitch twice to get back 5. When finished hang up.

into your list of 6 using a special code, will reach you. You can to your held party. modify your list at any time by dialing your special code. To disconnect the third party: Business Voicemail - Free of Charge To activate Special Call Acceptance: • Depress the hookswitch for about a second. You will — Incoming messages can be up to three minutes in length. • Press *61, listen to instructions which will guide you now have only the original party on the line. — Thirty (30) messages can be stored at one time. through the steps of how to turn Special Call To disconnect completely: — Unplayed messages can be stored for up to four weeks. Acceptance on or off and how to make changes to • Simply hang up. — Saved messages can be stored for ten days before they are STAR your Special Call Acceptance List. • If either of the other two parties hangs up, you can automatically deleted. • Press 0: Repeat instructions. continue to talk to the one remaining. — Includes message waiting signal. • Press 1: Review numbers on your Special Call Acceptance List. WARM LINE • Press 3: Turn Special Call Acceptance on/off. Warm Line allows a predetermined telephone number to be • Press #: Add a number to your Special Call automatically dialed from the subscriber’s telephone line when the Lifeline Program Acceptance List. subscriber takes the telephone off the hook and does not dial any • Press *: Delete a number from your Special Call digits within a certain period of time. The time-out interval may be “Lifeline” Program Acceptance List. set at 1 to 28 seconds. Lifeline is a government benefit program that offers qualified low income households a discount on their • Press 08: Delete all numbers from your Special Call • Take receiver off-hook. monthly local telephone bill. Each state has its own guidelines to qualify. The application and qualification Acceptance List. • Do not dial any numbers for the duration of time that was process differs by state and sometimes by individual phone company. It applies to primary local telephone predetermined and the call will automatically be dialed to the service in the home where you live as well as wireless telephone services; however, only one discount per predesignated number. household is allowed.

Anyone qualified under one of the following economic assistance programs: Medicaid, Supplemental Nutrition Assist. Program, (SNAP) formerly known as Food Stamps , Supplemental Security Income (SSI) ,Federal Public Housing Assist. (Section 8), Veteran’s Pension, Survivor Benefit Programs. The poverty guideline is still 135% or whose household income is at or below 135% of the Federal Poverty Guidelines (documentation is required). Instructions For Using Voicemail / Lifeline Program 43 STAR ✳ FEATURES

VOICEMAIL

ACCESS VOICEMAIL SYSTEM: TO CHANGE AUTO LOGIN FEATURE: 1. From your home phone, dial NXX-1001 (NXX is your prefix: i.e 1. Dial NXX-1001 (NXX is your prefix: i.e 664, 568, etc). 664, 568, etc). 2. Press 9 to access Setup Your Voicemail Box option. 2. Recording will say you have ZERO new messages and ZERO 3 Setup Menu Press 4 to change LOGIN. saved messages. Then it will say Main Menu, wait until the 4. Press 1 to disable AUTO LOGIN function. prompt says press 9 to Setup your Voicemail Box, then press 9. 5. Press *key for Setup Menu Hang up. Press 1 for Greeting options Press 2 to record NEW GREETING. When finished recording NEW GREETING press the #key. Press When the AUTO LOGIN function is DISABLED and you access *key to return to Setup Menu. your Voicemail by dialing NXX-1001, you will be asked for your

3. From Setup Menu press 2 to change PASSWORD. Default number, which will be 10 digits (701+your number) and then your VOICEMAIL / LIFELINE PROGRAM password is 0000. From the prompt enter NEW PASSWORD, PASSWORD. four digits, followed by the #key. When prompted to verify the NEW PASSWORD, enter that number again followed by the NOTE: You will know a message is waiting for you when you pick up #key. The recording will say that your PASSWORD has been your telephone and hear a “stutter” dial tone. When you dial your home changed. You will then be returned to the Setup Menu where you number and hear two beeps, this indicates you have no messages. can hang up. You must process the first message to be able to listen to the rest RETRIEVE MESSAGES: You can Press “1” to Save or “3” to Erase at any time during a 1. Dial NXX-1001 (NXX is your prefix: i.e 664, 568, etc). message. The next message will automatically play. 2. Your first new message will play immediately. The date, time of You can press a menu option at any time while you are logged into day and the calling telephone number will be given, this is the your Voicemail Box. If you ever have a problem, just hang up and AUTO LOGIN feature, which is activated but can be changed try again. Our Voicemail is very friendly and patient. It reminds you so you have to enter your number and then the PASSWORD THREE-WAY CALLING of all commands. This allows the subscriber to add a third party to an existing to retrieve your messages. See below to change this feature. telephone conversation. Follow the prompts to determine what you would like to do with When you hear your own voice or the tutorial, press # to interrupt To set up a Three-Way Call: your messages. When finished, hang up. the recording tone, log in and check messages or access personal options. • Place your first call. When the called party answers, FROM ANOTHER TOUCH-TONE PHONE: flash the hookswitch and listen for 3 beeps followed 1. Dial NXX-1001 (NXX is your prefix: i.e 664, 568, etc). by steady dial tone. 2. Enter your mailbox number, which is your ten digit phone • Dial third party’s telephone number. If busy or there is number. no answer, depress hookswitch twice to reconnect to the first call. 3. Enter your four-digit password (default is 0000 but can be • After third party answers, flash hookswitch and your changed to your preference). second party is added to the conversation. 4. Follow the prompts to determine what you would like to do with If for some reason the call to the third party is not your messages. completed, depress the hookswitch twice to get back 5. When finished hang up. to your held party. To disconnect the third party: Business Voicemail - Free of Charge Residential Voicemail - Free of Charge • Depress the hookswitch for about a second. You will — Incoming messages can be up to three minutes in length. — Incoming messages can be up to two minutes in length. now have only the original party on the line. — Thirty (30) messages can be stored at one time. — Twenty (20) messages can be stored at one time. To disconnect completely: — Unplayed messages can be stored for up to four weeks. — Unplayed messages can be stored for up to two weeks. • Simply hang up. — Saved messages can be stored for ten days before they are — Saved messages can be stored for five days before they are • If either of the other two parties hangs up, you can automatically deleted. automatically deleted. continue to talk to the one remaining. — Includes message waiting signal. — Includes message waiting signal. WARM LINE Warm Line allows a predetermined telephone number to be automatically dialed from the subscriber’s telephone line when the subscriber takes the telephone off the hook and does not dial any Lifeline Program digits within a certain period of time. The time-out interval may be “Lifeline” Program set at 1 to 28 seconds. Lifeline is a government benefit program that offers qualified low income households a discount on their • Take receiver off-hook. monthly local telephone bill. Each state has its own guidelines to qualify. The application and qualification • Do not dial any numbers for the duration of time that was process differs by state and sometimes by individual phone company. It applies to primary local telephone predetermined and the call will automatically be dialed to the service in the home where you live as well as wireless telephone services; however, only one discount per predesignated number. household is allowed.

The following is a copy of House Bill No 665 (in part) which was enacted by the 37th Legislative Assembly of the State of REGULATIONS AND RATES North Dakota. This bill provides stiff penalties for fraudulent use of telecommunications and became law on July 1, 1961. Rates applicable to the furnishing of the various services by NCC are contained in tariffs on file in the business office and with the North Dakota Public Service Commission. BE IT ENACTED BY THE LEGISLATIVE ASSEMBLY OF THE STATE OF NORTH DAKOTA: Section 1 Any individual, corporation, or other person, who with intent to defraud or to aid and abet another to defraud DEFAULT OF PAYMENT any individual, corporation, or other person, of the lawful charge, in whole or in part, for any telecommunications Charges for exchange service and facilities are billed in advance and all bills,including charges for long distance service are service, shall obtain or attempt to obtain, or aid and abet another to obtain or attempt to obtain, any telecommunications due when rendered. FAILURE TO RECEIVE A BILL DOES NOT EXEMPT THE SUBSCRIBER FROM PROMPT PAYMENT service by: OF HIS ACCOUNT. In the event of any default of payment NCC reserves the right to discontinue at once the subscriber’s 1. Charging such service to an existing telephone number or credit card number without the authority of the subscriber service or disconnect and remove its telephone equipment. The subscriber whose telephone service is disconnected for thereto or legitimate holder thereof; or non payment or late payment of their telephone bills, to re-establish service must: 2. Charging such service to a non-existent, false, fictitious or counterfeit, telephone number, credit card number or to suspended, terminated, expired, cancelled, or revoked telephone number or credit card; or (A) Pay bill in full. 3. Using a code, prearranged scheme, or other similar stratagem or device whereby said person in effect, sends or (B) Pay service connection charges. receives information; or After being disconnected for non-payment and full payment is then made, NCC cannot guarantee that your service will be 4. Installing, rearranging or tampering with any facilities or equipment, whether physically, inductively, acoustically, or restored the same day. electrically; or 5. Any other trick, stratagem, impersonation, false pretense, false representation, false statement, contrivance, device, RIGHT OF ACCESS TO PREMISES or means, shall be guilty of a misdemeanor, and shall be punished by a fine of not more than one thousand dollars At all reasonable times NCC through its authorized employees, shall have the right of access to the premises of the subscriber to or by imprisonment in the county jail for not more than one year, or both such fine and imprisonment. install, inspect or repair the lines or equipment, or to remove them upon termination of the subscribers’ right of use. Employees are instructed not to work under hazardous conditions. Such conditions include but are not limited to: — WARNING — Areas where in the employee’s judgement there is improper electrical wiring, poor ventilation, faulty fuel tanks or lines, poisonous gases, domestic animals or infestations of insects, mice, snakes, rats, etc. Also they are not to work in unsanitary The following bill was introduced and passed by the 40th Legislative Assembly of North Dakota: TELEPHONE CALLS areas that may be infected with disease. It is the subscriber’s responsibility to provide an acceptable working condition if WITH INTENT TO ANNOY – MISDEMEANOR. NCC employees are to perform the services requested on the premise. Any offense committed by use of a telephone as herein set out may be deemed to have been committed at either the place at which the telephone call or calls were made or at the place where the telephone calls were received, and any DIRECTORIES person shall be guilty of a misdemeanor who: Every precaution is taken to prevent errors or omissions in directories, but we cannot guarantee against them, nor can we 1. With intent to annoy, harass, terrify, intimidate, or offend, telephones another and addresses such other person any assume liability for damages caused a customer because of errors or omissions. threat to inflict to any person or property of any person shall be guilty of a misdemeanor. 2. Makes a telephone call with intent to annoy another or without disclosing his true identity to the person answering FIRE ALARMS/EMERGENCY CALLS

WARNING the telephone, whether or not conversation ensues from making the telephone call, is guilty of a misdemeanor. NCC assumes no responsibility in accepting, handling or transmitting fire calls or other emergency calls of any nature. CUSTOMER PROPRIETARY NETWORK EXTENDED AREA SERVICE INFORMATION (EAS) INFORMATION (CPNI) NCC has system-wide EAS (Extended Area Service). This means you do not need to dial 1+701 to place a call to any of the NCC’s 16 exchanges when you are calling from an NCC exchange. The following Extended Area Service also exists. Federal law allows us to use information from your current records to market and advise you of new products and services This means that you can dial direct free of any toll charges. Do Not Dial “1-701” before you dial the directory number that may satisfy your communication needs, unless you notify us otherwise. NCC takes customer privacy seriously. We Dial As Follows: do not sell or in any way provide this information to any other company other than the 911 records which are required by law. To restrict the use of your CPNI data, you must call our office at 568-3331 during normal business hours. For privacy reasons, we take measures to authorize anyone making requests for changes to accounts or requesting information about an account. MISSION STATEMENT STATEMENT OF NONDISCRIMINATION It is the mission of Northwest Communications Cooperative to be the Northwest Communications Cooperative is the recipient of Federal financial assistance from the Rural Utilities Service, premier provider of communications services in northwest North Dakota. an agency of the U.S Department of Agriculture, and is subject to the Provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and rules and regulations of the U.S Department of Agriculture which provide that no person in the United States on the CORE VALUES basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission, or access to, ✰ We exist for the benefit of our customers, and will provide high-quality, competitively-priced services denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. ✰ We will be good stewards of the Cooperative’s assets, and offer services where they are technically and economically The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Todd Thompson, feasible, to ensure long-term financial viability. Chief Financial Officer Any individual, or specific class of individuals, who feels that this organization has subjected them ✰ Our employees are an important asset, and we will provide them with the opportunities and tools necessary to to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written accomplish our mission. complaint with this organization; or the Secretary, U.S Department of Agriculture, Washington, D.C 20250; or the ✰ For our communities, we will continue to be good corporate citizens, and strive to enhance the quality of life in northwest Administrator, Rural Electrification Administration, Washington, D.C 20250. Complaints must be filed within 90 days North Dakota. after the alleged discrimination. Confidentiality will be maintained to the extent possible. ✰ We will conduct our business with the highest degree of integrity. Warning General Information 45

4. Installing, rearranging or tampering with any facilities or equipment, whether physically, inductively, acoustically, or restored the same day. GENERAL INFORMATION electrically; or 5. Any other trick, stratagem, impersonation, false pretense, false representation, false statement, contrivance, device, RIGHT OF ACCESS TO PREMISES or means, shall be guilty of a misdemeanor, and shall be punished by a fine of not more than one thousand dollars At all reasonable times NCC through its authorized employees, shall have the right of access to the premises of the subscriber to or by imprisonment in the county jail for not more than one year, or both such fine and imprisonment. install, inspect or repair the lines or equipment, or to remove them upon termination of the subscribers’ right of use. Employees are instructed not to work under hazardous conditions. Such conditions include but are not limited to: — WARNING — Areas where in the employee’s judgement there is improper electrical wiring, poor ventilation, faulty fuel tanks or lines, poisonous gases, domestic animals or infestations of insects, mice, snakes, rats, etc. Also they are not to work in unsanitary The following bill was introduced and passed by the 40th Legislative Assembly of North Dakota: TELEPHONE CALLS areas that may be infected with disease. It is the subscriber’s responsibility to provide an acceptable working condition if WITH INTENT TO ANNOY – MISDEMEANOR. NCC employees are to perform the services requested on the premise. Any offense committed by use of a telephone as herein set out may be deemed to have been committed at either the place at which the telephone call or calls were made or at the place where the telephone calls were received, and any DIRECTORIES person shall be guilty of a misdemeanor who: Every precaution is taken to prevent errors or omissions in directories, but we cannot guarantee against them, nor can we 1. With intent to annoy, harass, terrify, intimidate, or offend, telephones another and addresses such other person any assume liability for damages caused a customer because of errors or omissions. threat to inflict to any person or property of any person shall be guilty of a misdemeanor. 2. Makes a telephone call with intent to annoy another or without disclosing his true identity to the person answering FIRE ALARMS/EMERGENCY CALLS the telephone, whether or not conversation ensues from making the telephone call, is guilty of a misdemeanor. NCC assumes no responsibility in accepting, handling or transmitting fire calls or other emergency calls of any nature. CUSTOMER PROPRIETARY NETWORK EXTENDED AREA SERVICE INFORMATION (EAS) INFORMATION (CPNI) NCC has system-wide EAS (Extended Area Service). This means you do not need to dial 1+701 to place a call to any of the NCC’s 16 exchanges when you are calling from an NCC exchange. The following Extended Area Service also exists. Federal law allows us to use information from your current records to market and advise you of new products and services This means that you can dial direct free of any toll charges. Do Not Dial “1-701” before you dial the directory number that may satisfy your communication needs, unless you notify us otherwise. NCC takes customer privacy seriously. We Dial As Follows: do not sell or in any way provide this information to any other company other than the 911 records which are required by Epping to Williston...... Dial Directory Number Crosby to Ambrose...... Dial Directory Number law. To restrict the use of your CPNI data, you must call our office at 568-3331 during normal business hours. For privacy Marmon to Williston...... Dial Directory Number Crosby to Fortuna...... Dial Directory Number reasons, we take measures to authorize anyone making requests for changes to accounts or requesting information about Round Prairie to Williston...... Dial Directory Number All Exchanges to Portal...... Dial Directory Number an account. MISSION STATEMENT STATEMENT OF NONDISCRIMINATION It is the mission of Northwest Communications Cooperative to be the Northwest Communications Cooperative is the recipient of Federal financial assistance from the Rural Utilities Service, premier provider of communications services in northwest North Dakota. an agency of the U.S Department of Agriculture, and is subject to the Provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and rules and regulations of the U.S Department of Agriculture which provide that no person in the United States on the CORE VALUES basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission, or access to, ✰ We exist for the benefit of our customers, and will provide high-quality, competitively-priced services denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. ✰ We will be good stewards of the Cooperative’s assets, and offer services where they are technically and economically The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Todd Thompson, feasible, to ensure long-term financial viability. Chief Financial Officer Any individual, or specific class of individuals, who feels that this organization has subjected them ✰ Our employees are an important asset, and we will provide them with the opportunities and tools necessary to to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written accomplish our mission. complaint with this organization; or the Secretary, U.S Department of Agriculture, Washington, D.C 20250; or the ✰ For our communities, we will continue to be good corporate citizens, and strive to enhance the quality of life in northwest Administrator, Rural Electrification Administration, Washington, D.C 20250. Complaints must be filed within 90 days North Dakota. after the alleged discrimination. Confidentiality will be maintained to the extent possible. ✰ We will conduct our business with the highest degree of integrity. 46 Telemarketing Other Services Offered

TELEMARKETING UNWANTED TELEMARKETING / SALES CALLS NCC SECURE PAY is available to make a payment over the Register with the State and National Do Not Call Telemarketing List. phone, when it’s convenient for you It is an automated system that will walk you through making a payment. You will need your NCC account number and a 4-digit PIN. Please call NCC to set up your You can stop almost all telemarketing calls by registering on the North Dakota Attorney General’s PIN. If you are calling from your landline, it will recognize your “Do Not Call” list. number and locate your account automatically. Or you can call NCC to set up a PIN. Registering is free and easy: • Register your HOME and CELL PHONE numbers. • Your numbers will stay on the list until you remove them. NOTES • You only need to register a number once for it to be included on both the state list and the ______national do not call list. • The “Do Not Call” law took effect on August 1,2003. It is a violation for a telemarker to call you more than 30 days after you have registered on the list. ______

To Register Online: ______Visit http://www.ag.state.nd.us/nocall/Nocall.htm

To Register by Telephone: call toll free ______1-888-382-1222 (TTY: 1-866-290-4236) ______Telemarketing Other Services Offered 47

OTHER SERVICES OFFERED * Federal and State laws prohibit telemarketers from making unsolicited sales calls between the hours of 9 pm and 8 am. If you should receive an unsolicited sales call during these times, TDD/TTY-TELECOMMUNICATIONS DEVICE TV SERVICE tell the telemarketer they are breaking the law. The laws also require telemarketers to identify FOR THE DEAF NCC TV provides package options, Digital Video Recorder services, free TV Everywhere, ESPN3 and so much more. themselves, the individual or business they represent and the purpose of the call – even if they Customers who use a Telecommunications Device for the Deaf (TDD/TTY) can reach an operator for assistance in making long Call NCC for more information and availability. use an automatic dialer to contact you. Just as you can request that some companies stop distance calls by dialing: 1‑800‑855‑1155. NCC offers cable TV programming in the following communities: sending you junk mail, you can ask a salesperson not to call you again, and the telemarketer Alamo Grenora Ray LONG DISTANCE SERVICES must take steps to prevent future calls to you. Bowbells Lignite Round Prairie NCC provides locally owned long distance service through North Columbus Marmon Tioga * Please review your telephone bill closely and call us immediately if there are any unusual Dakota Long Distance (NDLD). By choosing NDLD, you’ll earn Crosby McGregor Wildrose capital credits on your long distance dollars, and your toll will be Epping Noonan charges or questions regarding your telephone bill. Please notify us AND your selected long billed on NCC’s bill, providing you the convenience of one bill. Flaxton Powers Lake OTHER SERVICES OFFERED distance carrier whenever you are: If you have any questions or would like to sign up for NDLD, call NCC at 611 (toll free from our exchanges) or 701-568-3331. Basic Digital, Expanded Digital and Premium packages are • Installing new service available. PAYMENT OPTIONS • Reconnecting service PAY BY BANK will automatically deduct your monthly payment INTERNET ACCESS • Cancelling your current long distance carrier from the bank account or credit card of your choice. You will Access the worldwide network by connecting your computer and continue to receive a monthly bill, however, it will be marked PAY modem to NCC’s Internet Service • Changing from one long distance carrier to another BY BANK. The total amount of your bill will be deducted from Call (701) 568-3331 or 1-800-245-5884 your bank account on or applied to your credit card around the E-mail: [email protected] or www.nccray.com 12th of each month. You will see this deduction on your monthly statement. Benefits of Internet Access from NCC To be removed from To be removed from To be removed from SMARTHUB — MANAGE YOUR ACCOUNT AND NCC provides a variety of Internet speed options, up to 5 free PAY YOUR BILL ONLINE. email accounts and unlimited data usage. Contact NCC for TELEMARKETER LISTS JUNK MAIL LISTS E-MAIL LISTS • To create an account, visit www.nccray.com and click on Bill packages available in your area. Telephone Preference Service Mail Preference Service E-mail Preference Service at Pay in the upper right corner of the page. A username and Additional Options Available: password must be created. • Email account only C/O Direct Marketing Assn. C/O Direct Marketing Assn. www.e-mps.org • Static IP • Make a one-time online payment by going to www.nccray.com • WiFi PO Box 9014 PO Box 9008 and click on Pay Now at the bottom of the page. • Specialized Internet Connections Farmingdale, NY 11735-9014 Farmingdale, NY 11735-9008 • Download the SmartHub app on your tablet or smartphone to access your account and pay your bill. SECURITY AND VIDEO SURVEILLANCE MONITORING UNWANTED TELEMARKETING / SALES CALLS NCC SECURE PAY is available to make a payment over the Our security monitoring services can protect you, your family and Register with the State and National Do Not Call Telemarketing List. phone, when it’s convenient for you It is an automated system that your property from burglary, fire, smoke, water and more. Whether will walk you through making a payment. You will need your NCC home or away, we’ll look out for you with the latest technology and account number and a 4-digit PIN. Please call NCC to set up your the best monitoring available. Monthly monitoring packages begin You can stop almost all telemarketing calls by registering on the North Dakota Attorney General’s PIN. If you are calling from your landline, it will recognize your as low as $45.00/mo. “Do Not Call” list. number and locate your account automatically. Or you can call NCC to set up a PIN. Registering is free and easy: • Register your HOME and CELL PHONE numbers. • Your numbers will stay on the list until you remove them. NOTES • You only need to register a number once for it to be included on both the state list and the ______national do not call list. • The “Do Not Call” law took effect on August 1,2003. It is a violation for a telemarker to call you more than 30 days after you have registered on the list. ______

To Register Online: ______Visit http://www.ag.state.nd.us/nocall/Nocall.htm

To Register by Telephone: call toll free ______1-888-382-1222 (TTY: 1-866-290-4236) ______