38 Universal Telephone Service Northwest Communications Cooperative P.O. Box 38, Ray, North Dakota 58849 Business Office Hours: 8 AM to 5 PM - Monday thru Friday • Closed Saturday, Sunday and Holidays JEREMY BECKER – General Manager/CEO JENNIFER BINGEMAN – Chief Financial Officer DEAN RUSTAD – Operations Manager ANGELA SCHEPP – Business Development Manager PRESIDENT ...............A J Cvancara, Wildrose ....................................District #3 (Wildrose, McGregor, Noonan & Alamo) P.O Box 38 • Ray, ND 58849 VICE PRESIDENT ......Lorena Lambrecht, Tioga, ....................................District #6 (Tioga) Business Hours: 8am to 5pm Monday-Friday SEC.-TREAS. .............Roger Manger, Grenora 701.568.3331 ....................................District #1 (Marmon, Round Prairie & Grenora) ATTORNEY ................Jennifer Gjovig, Williston Toll Free: 1.800.245.5884 www.nccray.com SPECIAL SERVICE INFORMATION Northwest Communications Cooperative Universal Telephone Service BUSINESS OFFICE / FREE CALL FROM NCC SERVICE AREA ..................................................................611 or 568-3331 REPORT TROUBLE / FREE CALL FROM NCC SERVICE AREA ......................................................................................611 Under the Telecommunications Act of 1996, “universal service” means basic telephone service that is available to all FAX ................................................................................................................................................................. 1-701-568-7777 consumers. Universal service is voice grade access to the telecommunications network, including local usage, touch- EMAIL: [email protected] tone calling, single-party service, access to emergency 911 service, access to operator service, and discounted services to qualifying low-income consumers. All of these services are available from Northwest Communications Cooperative in NORTH DAKOTA LONG DISTANCE ............................................................................................................... 1-800-245-5884 these areas: OUT OF NCC SERVICE AREA BUSINESS OFFICE / REPORT TROUBLE ............................................................................................ 1-800-245-5884 Alamo, Bowbells, Columbus, Crosby, Epping, Flaxton, Grenora, Lignite, Marmon, McGregor, Noonan, Powers Lake, Ray, Round Prairie, Tioga, and Wildrose. CALL BEFORE YOU DIG .....................................................................................................................................................811 OUTSIDE NCC AREA OR CELLPHONES ............................................................................................. 1-800-795-0555 Effective January 2017, monthly charges for these universal services are: DIRECTORY ASSISTANCE (ALL) – LOCAL, ND & OUT OF STATE ................................................................................411 Basic local resident service: ................................................................................ $21.50-$24.50 DO NOT CALL LIST .......................................................................................................................................... 1-888-382-1222 (Charges vary depending on extended area service (EAS) to designated service areas) Touch-tone Service ............................................................................................... No additional charge Single Party Service .............................................................................................. No additional charge Access to emergency service: ............................................................................. No additional charge WHEN CALLING THE NCC OFFICE (Local government assesses a tax to pay for special equipment) Access to operator services: ................................................................................ No additional charge (Charges for services vary and are determined by the long distance carrier When you make calls to the NCC business office, you’ll hear a very short automated system message. you have chosen that provides your operator service.) Option 1 is to pay your bill via the NCC Secure Pay system. For security reasons, NCC is no longer Access to directory assistance: ........................................................................... No additional charge able to accept credit card payments over the phone. Your other options of payment include paying online or (Charges for services provided by Directory Assistance vary and are through an app on your smartphone via SmartHub. You can view your bill (current and past months) and make determined by the long distance carrier that provides the service.) a payment when it’s most convenient for you. You can also sign up for automatic withdrawal (on the 12th of UNIVERSAL TELEPHONE SERVICE Low-income Programs: every month). Of course, there’s always the methods of paying via check or cash in the office or by check via the mail. Lifeline (low-income) monthly discounts ............................................................ $9.25 (Toll blocking to prevent long distance calls from your phone, Or to speak with an NCC Customer Service Representative please stay on the line. available at no charge to qualifying low-income consumers) Fixed Federal, State and Local Prescribed Charges: Federal Subscriber Line Charge: Residential & Single-Line Business ............................................................. $6.50 Multi-Line Business ........................................................................................ $9.20 Federal Universal Service Charge ........................................................................ $1.20 - $2.24 Telecommunications Relay Service ..................................................................... $0.04 E911-Emergency Services (where applicable) .................................................... $1.50 - $2.00 ARC (where applicable) ......................................................................................... $1.50 - $3.00 If you have any questions on Universal Services, please contact NCC toll-free at 1-800-245-5884 or 568-3331. Universal Telephone Service Northwest Communications Cooperative 39 P.O. Box 38, Ray, North Dakota 58849 Business Office Hours: 8 AM to 5 PM - Monday thru Friday • Closed Saturday, Sunday and Holidays JEREMY BECKER – General Manager/CEO JENNIFER BINGEMAN – Chief Financial Officer DEAN RUSTAD – Operations Manager ANGELA SCHEPP – Business Development Manager PRESIDENT ...............A J Cvancara, Wildrose DIRECTOR .................Jim Simonson, Crosby ....................................District #3 (Wildrose, McGregor, Noonan & Alamo) ..............................................District #7 (Crosby) VICE PRESIDENT ......Lorena Lambrecht, Tioga, DIRECTOR .................Nathan Jepsen, Bowbells ....................................District #6 (Tioga) ..............................................District #4 (Bowbells, Flaxton & Lignite) SEC.-TREAS. .............Roger Manger, Grenora DIRECTOR .................Elda Titus, Powers Lake, ....................................District #1 (Marmon, Round Prairie & Grenora) ..............................................District #5 (Powers Lake, Columbus) ATTORNEY ................Jennifer Gjovig, Williston DIRECTOR .................Troy Donnelly, Ray NORTHWEST COMMUNICATIONS ..............................................District #2 (Ray & Epping) SPECIAL SERVICE INFORMATION Northwest Communications Cooperative Universal Telephone Service BUSINESS OFFICE / FREE CALL FROM NCC SERVICE AREA ..................................................................611 or 568-3331 REPORT TROUBLE / FREE CALL FROM NCC SERVICE AREA ......................................................................................611 Under the Telecommunications Act of 1996, “universal service” means basic telephone service that is available to all FAX ................................................................................................................................................................. 1-701-568-7777 consumers. Universal service is voice grade access to the telecommunications network, including local usage, touch- EMAIL: [email protected] tone calling, single-party service, access to emergency 911 service, access to operator service, and discounted services to qualifying low-income consumers. All of these services are available from Northwest Communications Cooperative in NORTH DAKOTA LONG DISTANCE ............................................................................................................... 1-800-245-5884 these areas: OUT OF NCC SERVICE AREA BUSINESS OFFICE / REPORT TROUBLE ............................................................................................ 1-800-245-5884 Alamo, Bowbells, Columbus, Crosby, Epping, Flaxton, Grenora, Lignite, Marmon, McGregor, Noonan, Powers Lake, Ray, Round Prairie, Tioga, and Wildrose. CALL BEFORE YOU DIG .....................................................................................................................................................811 OUTSIDE NCC AREA OR CELLPHONES ............................................................................................. 1-800-795-0555 Effective January 2017, monthly charges for these universal services are: DIRECTORY ASSISTANCE (ALL) – LOCAL, ND & OUT OF STATE ................................................................................411 Basic local resident service: ...............................................................................