2021 DIGITAL + CLOUD SUMMIT FOR UTILITIES

July 26-30

MEDIA PARTNER 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

Introduction to Cloud for Utilities

What we do Cloud for Utilities’ goal is to provide education, advance Cloud for Utilities consists of careers, improve organizational success, and further mature • Dedicated leadership team the business models related to various cloud and digital • Advisory board technologies. • Utilities forums

• Membership base We provide knowledge based on experience regarding all • Working groups forms of digital, cloud computing, cybersecurity, regulatory, • Educational webinars, white papers, accounting, application software as well as implementation. and videos Our understanding of cutting-edge technology, utility • Innovation consortium best practices, and experience allows Cloud for Utilities to • Digital + Cloud Summit educate and advise companies around the world seeking to adopt digital and cloud technology.

Founded in 2017, Cloud for Utilities is the first (+ only) organization focused exclusively on digital + cloud business models for utilities. 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

What to expect from the 2021 Digital + Cloud Summit for Utilities State-of-the-art technology and rich educational content for leaders

The 2021 Digital + Cloud Summit features cutting- We’ve worked tirelessly to make sure the edge ideas and technologies that will drive the virtual Summit will give attendees, speakers, utility of the future. The Summit encourages and sponsors new ways to interact and more making new connections and collaboration. opportunities to make connections.

The 2021 Summit will be entirely virtual due to The 2021 Digital + Cloud Summit will engage the COVID-19 pandemic. However, we know how attendees by using a state-of-the-art digital much can be lost when switching from in-person, platform designed specifically to create a high so it has been our priority to make the 2021 quality, professionally crafted experience, Summit as engaging and valuable as possible. delivering the best of the best in terms of rich content and interactive presentation.

Who speaks? The 2021 Summit will feature sessions on timely topics and speakers that are subject matter experts with perspectives utility executives will find valuable. Experts and thought leaders in topics from collaboration to utility customer self-service will lead sessions with content crafted for an executive audience.

As in the past, Summit speakers will be from both in and outside of the utility industry to provide engaging conversation and perspectives from around the world. We are consistently adding new speakers, visit our website for the latest list. 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

Featured Speakers

Colleen Arnold Calvin Butler Neil Chatterjee President CEO Commissioner Aqua Exelon FERC

Jaime Harrison Ralph Izzo Toshikazu Okuya Chair Chairman, President and CEO Director, Cybersecurity Division Democratic National Public Service Enterprise METI, Japan Committeee Group

Willie L. Phillips Yiftah Ron-Tal Greg White Chairman Chairman, Board of Directors Executive Director Public Service Commission of DC Israel Electric Corporation NARUC 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

Session Topics + Agenda

The Digital + Cloud Summit aims to be a resource for utilities to embrace innovation, so we cover more than just cloud computing. We’ve planned sessions around what is relevant and timely for our attendees — for example, in light of the recent Solarwinds hack, we will be featuring more cyber security experts. Some of the topics the Summit will touch on include:

Cloud Digital Compliance Cloud Delivery Models Digital Transformations Legal Challenges Big Data Cyber Security Regulatory Customer Service Change Management Capitalization Best Practices Digital Self-Service Rate Recovery SaaS Implementation Innovation COVID-19 Impacts Cloud Advice User Experience as Impacts of Energy Competitive Advantage Policy Shift

If there is only one utility- technology event you can “attend, this is the one 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

MONDAY, JULY !" # DAY $

SUMMIT !$ OPENING # $$ A.M. ET/ % A.M. PT Opening statement from the Cloud for Utilities team. We will also review the day’s sessions and speakers.

Speakers: Rick Cutter - Managing Director, Cloud for Utilities Amos Snead - Managing Director, Cloud for Utilities Introduction: Lauren Hurlock - Marketing Lead, Cloud for Utilities

IN CONVERSATION: CALVIN BUTLER # $$:&' A.M. ET/ %:&' A.M. PT Calvin Butler, Exelon Utilities CEO, talks about Exelon’s strategy towards sustainability and what other utilities can do to take steps towards a greener and more equitable future.

Speaker: Calvin Butler - Chief Executive O!icer, Exelon Utilities Moderator: Rick Cutter - Managing Director, Cloud for Utilities

POWERING UP THE DIGITAL CHANNELS WITH AI: THE CUSTOMER EXPERIENCE AT EPRIMO # $! P.M. ET/ ( A.M. PT Utilities are redefining their customer interactions to drive better outcomes for their customers. Digital channels bring new opportunities — and new challenges — to tailor services for utility customers. In 2017, eprimo, a German energy retailer, partnered with IBM to explore how conversational AI platforms could reshape how they provide personalized customer service, with very compelling results. Eprimo’s CEO, Jens Michael Peters, will give a glimpse into how they started with conversational AI, how and what they are doing, and the future of their customer initiatives. Marc Peters will provide some insight into the design of the eprimo solution and the crucial role that cloud and AI played in the success of the solution at eprimo. Then, Aaron Bauhs will look at how new exponential technologies, like conversational AI, are transforming the utility customer experience and provide some insight on how utilities can take advantage of them.

Speakers: Jens-Michael Peters - CEO, eprimo Marc Peters - Europe CTO for EE&U, IBM Aaron Bauhs - Customer Transformation Services Lead for EE&U, IBM Moderator: Lauren Hurlock - Marketing Lead, Cloud for Utilities

VIRTUAL EXHIBIT HALL NETWORKING # $ P.M. ET/ $' A.M. PT This time is reserved for attendees to get to know our great partners and sponsors.

IN CONVERSATION: WILLIE PHILLIPS # ! P.M. ET/ $$ A.M. PT Chairman Phillips discusses potential regulatory process improvements to encourage investments in modern technology addressing grid modernization, cybersecurity, cloud as an enabler, and more.

Speaker: Willie Phillips - Chairman, Public Service Commission of DC Moderator: Rick Cutter - Managing Director, Cloud for Utilities 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

IN CONVERSATION: SHULI GOODMAN # !:&' P.M. ET/ $$ A.M. PT Shuli Goodman, Executive Director of Linux Foundation Energy, talks about recent initiatives, lessons learned from Europe, and modernizing the grid.

Speaker: Shuli Goodman - Executive Director, Linux Foundation Energy Moderator: Rick Cutter - Managing Director, Cloud for Utilities

THE ROADMAP TO A SUCCESSFUL CIS IMPLEMENTATION # & P.M. ET/ $! P.M. PT Citizens Energy Group’s successful transformation to a new customer information system is a roadmap for utilities faced with finding where to start transitioning legacy systems to today’s technology solutions. Learn how they implemented a new Oracle C2M system — on time, under budget, and with great operational success.

Speakers: Je! Ford - Director of Billing and Customer Service, Citizen’s Energy Group Steve Wenke - Managing Partner, AAC Utility Partners Rick Cutter - Partner, AAC Utility Partners, Cloud for Utilities Nasser Akari - Senior Project Director, AAC Utility Partners Kasturika Supkar - Utilities Customer Service Practice Head, Infosys Christina Schueneman - Director, Customer Solution Strategy, Oracle Utilities Moderator: Shannon Campbell - Director Business Development, AAC Utility Partners

THE CUSTOMERS PERSPECTIVE: BUSINESS TRANSFORMATION # ) P.M. ET/ $ P.M. PT This session discusses recent major business transformation projects conducted by San Diego Gas and Electric, DC Water, and Southern California Edison. Key topics of the discussion are the value of the business transformation, challenges posed by implementing projects during the pandemic, and critical lessons learned.

Speakers: Scott Crider - Senior Vice President, Customer Services and External A!airs, San Diego Gas and Electric Armon Curd - Executive Vice President, Customer Experience, DC Water Lorene Miller - Managing Director, Customer Service Re-Platform, Southern California Edison Moderator: Denise Kruger - Senior Vice President, Golden State Water

TECH INNOVATION AT THE SPEED OF CHANGE # * P.M. ET/ ! P.M. PT Join us for a conversation with utility Chief Information O!icers about technology and keeping up with the latest tech developments. These utility executives discuss the challenges in a rapidly evolving market with mergers and acquisitions, constant technology innovations, and cybersecurity.

Speakers: Jay Fusco - Vice President, Information Systems, San Jose Water Group Matthew Green - CIO, PPL Electric Utilities Whitney Kellett - CIO and VIP, Essential Utilities Michael Salas - SVP, Chief Information & Digital O!icer, Suez North America Moderator: Tom Kuczynski - CIO, DC Water 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

IN CONVERSATION: JAMIE HARRISON # " P.M. ET/ & P.M. PT Democratic National Committee Chair Jaime Harrison joins Cloud for Utilities Co-Founder Rick Cutter to discuss technology, broadband, and Biden administration policies impacting utilities.

Speaker: Jamie Harrison - Chairman, Democratic National Committee Moderator: Rick Cutter - Managing Director, Cloud for Utilities

MEET AND GREET # + P.M. ET/ ) P.M. PT All attendees are welcome to meet and get to know other utility professionals and our technology partners.

TUESDAY, JULY !+ # DAY !

VIRTUAL EXHIBIT HALL NETWORKING # $' A.M. ET/ + A.M. PT This time is reserved for attendees to get to know our great partners and sponsors.

OPENING REMARKS + AGENDA REVIEW LIVE! # $$ A.M. ET/ % A.M. PT The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers.

IN CONVERSATION: TOSHIKAZU OKUYA # $$:&' A.M. ET/ %:&' A.M. PT METI’s Toshikazu Okuya talks about cybersecurity in the supply chain, international cybersecurity initiatives, and the need for global collaboration.

Speaker: Toshikazu Okuya - Director, Cybersecurity Division Ministry of Economy, Trade, and Industry Moderator: Rick Cutter - Managing Director, Cloud for Utilities

IN CONVERSATION: COLLEEN ARNOLD # $! P.M. ET/ ( A.M. PT President Colleen Arnold discusses Aqua's diversity initiatives, innovation, and water and wastewater infrastructure investment needs.

Speaker: Colleen Arnold - President, Aqua Moderator: Rick Cutter - Managing Director, Cloud for Utilities

IN CONVERSATION: YIFTAH RON,TAL # $!:&' P.M. ET/ (:&' A.M. PT Maj. Gen. (Res.) Yiftah Ron-Tal, Chairman of Israel Electric Corporation, talks about the importance of cybersecurity globally, the Decentralized Energy Revolution, the Global Energy Interconnection, and the Utility of the Future.

Speaker: Yiftah Ron-Tal - Chairman, Israel Electric Corp Introduction: Lauren Hurlock - Marketing Lead, Cloud for Utilities 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

VIRTUAL EXHIBIT HALL NETWORKING # $ P.M. ET/ $' A.M. PT Get to know our great partners and sponsors during the Exhibit Hall Networking hour.

IN CONVERSATION: MARIA BOCANEGRA # ! P.M. ET/ $$ A.M. PT Illinois Commerce Commissioner Maria Bocanegra joins Rick Cutter for a conversation about policy, recent updates from the Illinois Commission, and regulatory processes that can encourage investment in new technologies.

Speaker: Maria Bocanegra - Commissioner, Illinois Commerce Commission Moderator: Rick Cutter - Managing Director, Cloud for Utilities

SMART COLLABORATION # !:&' P.M. ET/ $$:&' A.M. PT Dr. Heidi Gardner, author of “Smart Collaboration,” discusses modern collaboration and how teams can work more e!ectively and e!iciently. Hear her perspective on how the COVID-19 pandemic sparked creative approaches to collaborative working practices and raised awareness of the importance and benefits of collaboration.

Speaker: Dr. Heidi Gardner - Distinguished Fellow, Harvard Law Moderator: Rick Cutter - Managing Director, Cloud for Utilities

!'!' VS. !'!$ CLOUD SURVEY RESULTS # & P.M. ET/ $! P.M. PT Cloud for Utilities and Zpryme partnered in 2020 to conduct a cloud adoption survey for the utility industry. Earlier this year, Cloud and Zpryme partnered again to update that survey for 2021. This session will review the key metrics and findings for this year's survey and contrast them to see the impact of the pandemic on cloud adoption.

Speaker: Jason Rodriguez - CEO, Zpryme Moderator: Rick Cutter - Managing Director, Cloud for Utilities

CYBERSECURITY THREATS TO UTILITIES # ) P.M. ET/ $ P.M. PT Based on the events of the last 18 months, this discussion talks about where utilities should be prioritizing their e!orts, the expanded role of government, and the necessity of collaboration in cybersecurity defenses.

Speakers: Alessandro Menna - Chief Security O!icer, Italgas Yosi Shneck - Head of Cyber Entrepreneurship and Business Development, Israel Electric Corporation Frank Schugar - Chief Executive O!icer, Aerstone Moderator: John Cullinane - Chief Security O!icer, WGL Holdings (Retired)

WHY SAAS: TWO UTILITIES SHARE THEIR INSIGHTS # * P.M. ET/ ! P.M. PT In this session moderated by Oracle Utilities, hear directly from utilities that have decided to migrate mission-critical, meter-to-cash solutions like CIS and MDM to true-SaaS solutions. Gain insights into the strategic considerations, business outcomes, project experiences, and lessons learned from these early adopters.

Speakers: Dominick Maddalone - Senior Director, Innovation and Chief Information O!icer, Santee Cooper Jeannette Olko - Electric Utility Division Manager, City of Moreno Valley Moderator: Neel Gulhar - Vice President, Product Marketing, Oracle 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

EMPOWER GROWTH WITH CLOUD CIS + CLOUD,BASED TECH # " P.M. ET/ & P.M. PT Customer service expectations have been redefined by market leaders, including Amazon, Apple, and Uber, to name but a few. These companies have moved from reacting to predicting customer needs; to serve customers through the channel of their choice, to enable customers to help themselves, and provide visibility into fulfillment processes e!ectively. These customer service visionaries optimize the customer’s experience, satisfaction, and brand identity, while simultaneously reducing costs to serve. They realize the strategic benefit of driving increased capacity for reinvestment and innovation, creating a virtuous cycle. Having experienced what 21st-century customer service feels like, today’s consumers expect it from all their service providers, including utilities. Time after time, utilities fall short in delivering the experience their customers expect and deserve, which leads to overspending on strategies that are not going to get the job done. This session will discuss where utilities could be struggling to deliver innovation and the newest option to help them get out of the rut and transform into a utility of the future.

Speaker: Eduardo Alzate Jaramillo - Chief Financial O!icer, Efigas Moderator: Hernando Parrott - President, Open International

WORLD,CLASS CUSTOMER SELF,SERVICE AND EXTENDING YOUR CIS # + P.M. ET/ ) P.M. PT This session discusses how Eastern Municipal Water District (EMWD) had a goal to deliver a world-class web self- service experience to its customers. Planning for the implementation of a new Customer Information System, EMWD realized it was not acceptable to wait two years to deliver for their customers. EMWD creatively organized their CIS replacement project to complete the rapid implementation of new customer self-service capability -- literally from initiation to go-live — within just seven months. Not only was this a win for their customers, but it also paid dividends operationally in meeting the increased need for online access due to the dramatic impact of COVID-19.

Speakers: Keith Bratisax - DEV/OPS Manager, Eastern Municipal Water District Charles Kamweru - Director, Customer Operations, Eastern Municipal Water District Mike Malone - Senior Director of Information Systems, Eastern Municipal Water District Kristy Mincey - Billing Manager, Customer Service, Eastern Municipal Water District Steve Wenke - Partner, AAC Utility Partners Moderator: Sarah Zwickey - Senior Project Manager, AAC Utility Partners

VIRTUAL EXHIBIT HALL NETWORKING # % P.M. ET/ * P.M. PT This time is reserved for attendees to get to know our great partners and sponsors.

WEDNESDAY, JULY !% # DAY &

VIRTUAL EXHIBIT HALL NETWORKING # $' A.M. ET/ + A.M. PT This time is reserved for attendees to get to know our great partners and sponsors.

OPENING REMARKS + AGENDA REVIEW LIVE! # $$ A.M. ET/ % A.M. PT The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers. 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

IMPACT OF COVID ON UTILITY FINANCIALS AND ADMINISTRATION # $$:&' A.M. ET/ %:&' A.M. PT Hear first-hand accounts from utility executives how the pandemic impacted finances and day-to-day operations.

Speakers: Kevin Mascaro - Director of Finance, Western Municipal Water District Laura Nomura - Deputy General Manager, Eastern Municipal Water District Shari Thomas - Assistant General Manager of Finance, Administration, and Customer Service, City of Pasadena Water and Power Department Moderator: Rick Cutter - Managing Director, Cloud for Utilities

CONNECTING THE DOTS: INNOVATIVE TECH + REGULATION # $!:&' P.M. ET/ (:&' A.M. PT Greg White discusses the national perspective of innovative/disruptive technology and regulation. Hear NARUC’s views on the impact of Biden administration policies, the need for broadband, and the role of state regulators.

Speaker: Greg White - Executive Director, NARUC Moderator: Rick Cutter - Managing Director, Cloud for Utilities

VIRTUAL EXHIBIT HALL NETWORKING # $ P.M. ET/ $' A.M. PT Get to know our great partners and sponsors during the Exhibit Hall Networking hour.

UTILITY OF THE FUTURE, CHALLENGES FACING CIOS # ! P.M. ET/ $$ A.M. PT The role of a Chief Information O!icer continues to change as rapidly as the world of IT continues to evolve. Hear from a group of senior executives about the challenges they face in managing system, service, and security issues in today’s climate of customer demands for speed and e!iciency. This discussion will provide perspective on the value of cloud-based services when it comes to cybersecurity and meeting the changing needs of their clientele.

Speakers: Matthew Green - Chief Information O!icer, PPL Electric Utilities Frank Weigert - Chief Information O!icer and Vice President Information Services, Philadelphia Gas Works Moderator: Rick Cutter - Managing Director, Cloud for Utilities

MEETING CUSTOMER EXPECTATIONS + DELIVERING VALUE # & P.M. ET/ $! P.M. PT Over the past decade, the expectations of customers have shifted drastically. We have rapidly become a mobile- first, digital society, and water utilities must embrace the 'always-on' customer. South Central Connecticut Regional Water Authority saw these shifts in expectations as an opportunity to innovate and revolutionize the customer experience. They partnered with VertexOne to implement a powerful suite of solutions that gave sta! access to robust engagement solutions and a complete o!ering of self-service tools for customers. RWA also wanted to rethink its portfolio of services, which lead to the development of VertexOne Product Advantage, which gives customers access to additional services and products from their utility. RWA has become an exemplary model that utilities should never become complacent and consistently re-evaluate what it means to be a top-tier utility.

Speaker: Premjith Lakshman Sign - Chief Information Digital O!icer and VP Customer Care, Regional Water Authority Ed Solar - Chief Sales O!icer, VertexOne 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

LIBERTY UTILITIES’ ENTERPRISE TRANSFORMATION JOURNEY # ) P.M. ET/ $ P.M. PT Liberty Utilities is transforming its enterprise platform with help from IBM. Hear about how the project is going and lessons learned thus far. This project included all utility applications from SAP and a hybrid-cloud implementation approach. This session is an update to the 2020 session, "SAP in the Cloud: How Liberty Utilities Selected IBM for a Full Hybrid-Cloud Implementation," available on-demand in the event platform.

Speakers: John Lowson - Vice President, Transition Management and IT, Liberty Utilities Chris MacRitchie - Vice President, Hybrid Cloud Services and Communication Sector, IBM Moderator: Rick Cutter - Managing Director, Cloud for Utilities

CX TRANSFORMATION JOURNEY: WHY AND HOW # * P.M. ET/ ! P.M. PT Leaders in the utility industry discuss customer expectations for digital engagement in the utility industry. Learn how Duke Energy structured their CX transformation and the platforms that San Diego Gas and Electric implemented to meet customer needs.

Speakers: Scott Crider - Senior Vice President, Customer Services and External A!airs, San Diego Gas and Electric Chris Sechrest - Managing Director, Customer Connect Technical Services, Duke Energy Moderator: Darren Brady - Vice President, Chief Customer O!icer, Smart Energy Water

DIGITAL TRANSFORMATION IN $! WEEKS # " P.M. ET/ & P.M. PT Fairfax Water, the largest water utility in Virginia, was riddled with increased customer complaints and issues related to their legacy customer self-service options. They were searching for a partner that could help them transform their digital customer experience. Fairfax Water selected Avertra’s SAP-certified MiCustomer Digital Experience platform as the new foundation for their CX strategy. Avertra’s deep utility and SAP experience, mixed with MiCustomer's advanced technology stack, created the perfect opportunity for Fairfax Water to quickly replace their legacy solution in under 12 weeks across web and mobile channels. Avertra and Fairfax Water are defining their five-year digital customer journey focusing on utilizing machine learning- based insights to implement a proactive and intelligent customer experience addressing key processes like leak detection and network demand forecasting. Fairfax continues to grow with the partnership and achieve long-term business goals while transforming its customer and employee experience.

Speakers: Christal Hardy - Customer Service Supervisor, Fairfax Water Giancarlo Reyes - Founder and Customer Chief O!icer, Avertra Moderator: Rana Sammar - Marketing Analyst, Avertra

IN CONVERSATION: STEVAN BERNARD # ":&' P.M. ET/ &:&' P.M. PT Stevan Bernard discusses the increased activity of cybersecurity attacks and critical issues regarding surviving a breach.

Speaker: Stevan Bernard - Former Executive Vice President, Global Protection Services, formerly with Sony Pictures Moderator: Rick Cutter - Managing Director, Cloud for Utilities 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

UTILITIES, BROADBAND, AND THE DIGITAL DIVIDE # + P.M. ET/ ) P.M. PT Southern California Edison discusses their broadband business and its strategy. Sacramento Municipal Utility District — the sixth-largest public utility in the United States — contributes to this vital discussion on broadband.

Speakers: Stephen Clemons - Chief Innovation O!icer, Sacramento Municipal Utility District Kurt Sweetser - Director, Edison Carrier Solutions, Southern California Edison Moderator: Rick Cutter - Managing Director, Cloud for Utilities

VIRTUAL EXHIBIT HALL NETWORKING # % P.M. ET/ * P.M. PT This time is reserved for attendees to get to know our great partners and sponsors.

THURSDAY, JULY !( # DAY )

VIRTUAL EXHIBIT HALL NETWORKING # $' A.M. ET/ + A.M. PT This time is reserved for attendees to get to know our great partners and sponsors.

OPENING REMARKS + AGENDA REVIEW LIVE! # $$ A.M. ET/ % A.M. PT The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers.

TALLAHASSEE’S STRATEGIC MOVE TO THE CLOUD # $$:&' A.M. ET/ %:&' A.M. PT Join this session to learn about Tallahassee’s CIS transformation and moving to the Cloud. We will discuss how Tallahassee identified their CIS replacement drivers and goals, their path in selecting AAC as a trusted consultant to facilitate the selection and deployment process, and ultimately their selection of Itineris to implement and support UMAX.

Speakers: James Barnes - Chief Customer O!icer, City of Tallahassee John Beddingfield - President - North America, Itineris Steve Wenke - Managing Partner, AAC Utility Partners Moderator: Kimberly Williams - Vice President, Business Development Operations, Itineris

VIRTUAL EXHIBIT HALL NETWORKING # $ P.M. ET/ $' A.M. PT Get to know our great partners and sponsors during the Exhibit Hall Networking hour.

IN CONVERSATION: RALPH IZZO # ! P.M. ET/ $$ A.M. PT Ralph Izzo speaks about PSEG’s three-part vision looking to the future of energy — people will use less energy; the need for cleaner energy; and the need for a more resilient, reliable grid. Hear his view on the role of technology solutions in meeting the future energy needs for people at all levels of economic status.

Speaker: Ralph Izzo - President and Chief Executive O!icer, Public Service Enterprise Group Moderator: Rick Cutter - Managing Director, Cloud for Utilities 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

DTE GROWS BY OFFERING NEW PRODUCTS AND SERVICES # & P.M. ET/ $! P.M. PT DTE was challenged by the resources required to o!er new, innovative products and services for its customers. It would cost $1M-$2M in its legacy environment and take six to nine months to create an o!ering, challenging the notion of gaining a benefit beyond the initial investment. Ultimately, DTE wanted to make it possible for the business to develop and o!er new products and services in three months or less. “Every DTE product or service o!ering can’t be a custom solution,” says Mark Blaszkiewicz, IT Business Relationship Manager and Customer Cloud Platform Manager at DTE. DTE opted to implement SAP’s Commerce Cloud, Marketing Cloud and Billing & Revenue Innovation Management solution to enable customers to self-enroll in the new o!erings. With this new standardized solution, the business can create and deploy a new o!ering themselves and no longer have to include “waiting for the technology” as part of the launch timeframe. New capabilities have substantially increased the speed at which they can do business.

Speakers: Mark Blaszkiewicz - IT Manager, DTE Energy Maureen Bolen - Chief Growth O!icer, Utegration Moderator: Lauren Hurlock - Marketing Lead, Cloud for Utilities

WOMEN LEADERSHIP # ) P.M. ET/ $ P.M. PT The utility sector has more women executives than any other industry in the S&P 500 (Source: WSJ). However, women make up only 22% of the utility workforce, compared to 46% in other industries. (Source: IEA) While the invited speakers are much more than just female executives in the tech and utility space, they have a unique perspective — on leadership and business as a whole.

Speakers: Colleen Arnold - President, Aqua Audrey Lee, Ph.D - Senior Director of Energy Strategy, Microsoft Stephanie Nashawaty - Chief Customer Innovation O!icer, SAP Moderator: Kristin Heitmann - Chief Commercial O!icer, Wall Street Journal | Barron's Group

A GLOBAL EV CONVERSATION FROM A TECHNOLOGY PERSPECTIVE # * P.M. ET/ ! P.M. PT As electric vehicles become more prevalent in the United States, this session talks to EV experts from Switzerland and Australia about their recent initiatives, lessons learned, and more.

Speakers: Wolfgang Korosec - Chief Information O!icer, Sankt Galler Stadtwerke John Chambers - Executive General Manager, Future Business and Technology, AGL Moderator: Jason Rodriguez - CEO, Zpryme

PGE’S DIGITAL TRANSFORMATION “BEYOND THE BILL” # " P.M. ET/ & P.M. PT HCL Technologies and Portland General Electric (PGE), a Fortune 1000 public utility based in Portland, Oregon, present a case study on the digital transformation of PGE’s customer experience. PGE sought to expand their customer relationships ”beyond the bill” and improve self-service to build brand loyalty and reduce the cost to serve. This session will dive into the “digital transformation” for the utility and cover lessons learned.

Speakers: John Kochavatr - Chief Information O!icer, Portland General Electric Tushar Trivedi - Vice President, Utilities, HCL Technologies Moderator: Rick Cutter - Managing Director, Cloud for Utilities 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

FRIDAY, JULY &' # DAY *

VIRTUAL EXHIBIT HALL NETWORKING # $' A.M. ET/ + A.M. PT This time is reserved for attendees to get to know our great partners and sponsors.

OPENING REMARKS + AGENDA REVIEW LIVE! # $$ A.M. ET/ % A.M. PT The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers.

IN CONVERSATION: NEIL CHATTERJEE # $$:&' A.M. ET/ %:&' A.M. PT FERC Commissioner and former Chairman Neil Chatterjee returns to the 2021 Digital + Cloud Summit to talk about recent cybersecurity incidents, new rulings, and what’s next for him after FERC.

Speaker: Neil Chatterjee - Commissioner and Former Chairman, Federal Energy Regulatory Commission Moderator: Rick Cutter - Managing Director, Cloud for Utilities

BUILDING CLOUD STRATEGY WITH CYBERSECURITY IN MIND # $! P.M. ET/ ( A.M. PT All businesses are keenly aware of the need for a cybersecurity strategy, especially in light of recent attacks. Utility companies have a heightened awareness because of their use of gas pipelines, electric grids, and water systems. These critical infrastructures dramatically increase the risk of intrusion. This session will discuss how two utilities developed their cloud strategies with risk mitigation from a cybersecurity perspective. Hear how Golden State Water Corporation, an investor-owned utility, and South-Central Connecticut Regional Water Authority, a non-profit public corporation, have worked with AAC Utility Partners and Israel Electric to build their Cloud strategies.

Speakers: Patrick Kubiak - Vice President of Asset Management, Golden State Water Premjith Lakshman Singh - Chief Information Digital O!icer and VP Customer Care, Regional Water Authority Kevin Schnaitmann - Enterprise Security Manager, Regional Water Authority Yosi Shneck - Head of Cyber Entrepreneurship and Business Development, Israel Electric Corp Moderator: Lyndal Haddox - Vice President, Innovative Solutions, AAC Utility Partners

VIRTUAL EXHIBIT HALL NETWORKING # $ P.M. ET/ $' A.M. PT Get to know our great partners and sponsors during the Exhibit Hall Networking hour.

TECH COMPANIES LEAD BY EXAMPLE ON SUSTAINABILITY # ! P.M. ET/ $$ A.M. PT Trailblazing technology experts from Microsoft and SAP discuss approaches to achieve sustainability in the power and utility space. Hear about exciting strategic objectives, climate initiatives, carbon initiatives, and major investments made to promote renewable, resilient, a!ordable solutions, and a more accessible energy grid — and the targets they aim to achieve are closer than you might think.

Speakers: Jay Castleberry - Industry Advisor for Utilities, SAP Hanna Grene - Director for Energy Industry, Americas, Microsoft Moderator: Rick Cutter - Managing Director, Cloud for Utilities 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

TECHNOLOGY TRANSFORMATION AT CENTRAL HUDSON # & P.M. ET/ $! P.M. PT Central Hudson Gas and Electric has undertaken a multi-year digital transformation journey to retire decades-old legacy applications, adopt industry best practices, and drive agility and innovation. They have adopted a “Smart Cloud” strategy leveraging cloud technology and solutions that will improve their e!iciencies, optimize total cost of ownership, meet regulatory obligations, and improve sustainability. This session will talk about the journey at Central Hudson, critical success factors, learnings from the initiatives, and their experience working with Wipro on some of the strategic initiatives.

Speaker: Donna Kladis - Chief Technology O!icer, Central Hudson Gas and Electric Corp. Moderator: Puneet Mohan - General Manager + Head for Utilities, USA, Wipro

CLOUD TECHNOLOGY FOR PLANNING AND BUDGETING # ) P.M. ET/ $ P.M. PT Traditional budgeting has relied largely on incrementalism as the model for the development of resource and spending plans. Incrementalism won’t work in the near term, post-COVID world. This session examines how utilities approach budget development and financial forecasting in an environment of extreme volatility and uncertainty.

Speaker: Patrick Meador - Financial Reporting and Budget Manager, Louisville Metropolitan Sewer District Moderator: Rowan Miranda - Senior Principal Managing Partner for Government Strategy, Workday

IN CONVERSATION: LEROY NIX # $ P.M. ET/ $' A.M. PT Southern Company and Nicor Gas' Leroy Nix joins Rick Cutter for a conversation about the role of innovation, how the pandemic has impacted innovation, and the future for the industry.

Speaker: Leroy Nix - Director of Market Strategy, Nicor Gas Moderator: Rick Cutter - Managing Director, Cloud for Utilities

CIS + BILLING BEST PRACTICES FROM HEALTHCARE AND BANKING FOR UTILITIES # " P.M. ET/ & P.M. PT This session will discuss best practices of healthcare and banking in CIS and billing that utilities can implement and the use of Spark engine in utilities billing.

Speaker: Amit Grover- IT Group Manager, Florida Power and Light Butch Steele - Director of Billing Solutions, Florida Power and Light Rajesh Nichani - Chief Technology O!icer, Apexx Moderator: Saket Pabby - Founder and Chief Executive O!icer, RIA Advisory

DIGITAL PRIVACY IN THE AGE OF ACCELERATED DIGITALIZATION # + P.M. ET/ ) P.M. PT This session addresses considerations for privacy and digitalization from a legal perspective, legal compliance issues and obligations specific to General Data Protection Regulations and emerging standards for utilities.

Speaker: Daniel Lumm - Attorney, Nelson Mullins Moderator: Rick Cutter - Managing Director, Cloud for Utilities 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

Who attends?

The Summit draws a growing audience of utility The Summit brings innovators from and outside the executives and industry partners who recognize how utility industry together for an exchange of ideas. rapidly changing technologies specifically impact Representatives from every sector are invited to be our industry. a part of this exciting forum to show utility attendees perspectives from other industries. Impacts include a combination of regulatory requirements, changing customer needs, security No matter how you are engaged in utilities, this is a and legal ramifications that must be managed, and one-of-a-kind opportunity to learn about digital and the bottom line of e!iciently providing the crucial cloud technologies and how they relate to the utility life-sustaining services that our society requires. industry.

2020 Attendee Stats

There is nothing like it “ for the utilities industry 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

Past attendees

• AAC Utility Partners • Exelon • Pittsburgh Water and Sewer • Advanced Utility Systems • Gainesville Regional • Powerplan • Aerstone Utilities • PPL • Agile Meridian • Golden State Water • PricewaterhouseCoopers • Algonquin Power & Company • Projetech, Inc. Utilities Corp • Google Cloud • Provo City Utilities • Amazon Web Services • HCL Technologies • Public Service Commission • Aqua America, Inc. • IBM of D.C. • Arlington County • Illinois Commerce • Puget Sound Energy Government Commission • Red Clay Consulting • Avertra • Infosys • Regional Water Authority • Baltimore Gas and Electric • Itineris • San Gabriel Valley Water • Bernard Global, LLC • KC Water Company • Bloomberg NEF • Level One • SAP • Bryan Texas Utilities • Liberty Utilities • South Jersey Industries • Cayenta • Loudoun Water • Southern California Edison • Charleston Water System • Madison Gas and Electric • Systems & Software • Citizens Energy Group • Milestone Utility Services • Tacoma Public Utilities • Cogsdale • Morning Consult • The Cherto! Group • Con Edison Co. of NY • NARUC • The Wall Street Journal • DC Water • NiSource • Tucson Electric • Desert Sky Group, LLC • Northwest Natural • UGI Utilities • Direct Energy • ONEGAS • Union Gas Limited • DTE Energy • Open International • Vera Water and Power • Duke Energy Renewables • Oracle Utilities • VertexOne • Edison Electric Institute • Orlando Utilities • Vlocity • Emera Maine Commission • Washington Gas • Essential Utilities • Philadelphia Gas Works • Wipro 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

2021 Media Partner

We’re thrilled that The Wall Street Journal will be participating in the 2021 Digital + Cloud Summit as our media partner. They will be leading several sessions, participating in all aspects of the Summit, and will help promote the Summit in digital and in print. The Journal will also provide attendees a complimentary three-month digital subscription.

The Wall Street Journal reporter Rob Barry moderated the Women Utility Executives Leading the Way panel featuring AES’ Annmarie Reynolds and Golden State Water’s Denise Kruger at the 2020 Summit. 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

Look and Feel

Content is only as good as it is engaging for viewers. We believe the high-production value of our content will make the di!erence between attendees hanging o! of speakers’ every word or tuning out. The look and feel of the 2021 Digital + Cloud Summit content has been carefully considered and designed to be engaging — think cable news, not just another Zoom meeting. The Cloud for Utilities webinar with Neil Chatterjee on February 11, 2021 was a preview and test of the planned aesthetics of the 21 Summit.

Visual accompaniment Multiple speakers 2021 Digital + Cloud Summit for Utilities cloudforutilities.org | [email protected]

2021 Sponsors

Platinum

Gold

Silver Contact Lauren Hurlock Marketing Lead [email protected] (202) 301-7944