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A Day in the Life of a Volunteer Voluntary Welcome Make a difference; This year, Volunteers Week is happening from the 1st to the 12th of June. The volunteer with NHS reason for a ‘12 day week’ is to coincide with the celebration of Her Majesty The Ayrshire & Arran Queen's lifetime of service to more than 600 charities and organisations to which The Queen acts as a Patron, on the occasion of her 90th birthday. NHS Ayrshire & Arran holds the Investing in Through this edition of Spotlight we would to thank all our volunteers for the time Volunteers (IIV) UK they give to us. Regardless of whether you volunteer in one of the shops, on the Quality Standard for radio, in a ward, providing a public voice at meetings, you are very much organisations that appreciated. involve volunteers. Spotlight would not happen without volunteers Lee, Margaret and Robert and they also volunteer in a variety of other roles within NHS Ayrshire & Arran as well Volunteers are not as in the community. paid. Regardless of A big ‘Thank you’ to all our volunteers. whether they are an NHS Ayrshire & Arran Direct volunteer or an Carole and Gill, Person Centred Care Officers Indirect volunteer with one of our A Day in the Life of a Volunteer voluntary Jacqueline Docherty is a Massage therapist volunteer in Wards 1D and 1E, in organisations or University Hospital Crosshouse. She is a qualified Aromatherapist and is trained community partners.... they are priceless! in hot stone massage. When asked how she came to be a Complimentary Therapist, Jacqueline The added value explained that some years ago a close relative had been admitted to the brought by volunteers Psychiatric Unit at Crosshouse Hospital. When visiting, she felt they would through their gift of benefit from some form of relaxation therapy, and offered to carry out a hot stone time - whether in massage if the nursing staff permitted. After the nursing staff agreed she could do hospital or community this, her friend told other patients that Jacqueline could give them hot stone healthcare settings - massages as well - and so the seeds were sown for the development of a new impacts positively not volunteering role. only on our patients, but also on staff and Feeling that complimentary therapy could be beneficial to patients within the on the volunteers Psychiatric Unit, Jacqueline offered to carry out this service as a volunteer, as themselves. and when required, even after her relative was discharged. After contacting the Occupational Therapist, Jacqueline was advised this ‘volunteering’ could be done Become a volunteer on an ad hoc basis. That was in 2006, and now in 2016, ten years later and make a difference Jacqueline is still there and loving every minute. to our patients, staff – Every Thursday, between 09.30am and 2.00pm approximately, Jacqueline and yourself! carries out 3 hot stone massages on identified patients; their treatments are tailored to the patients’ requirements. She believes that after having the 1 treatments, patients’ stress levels are reduced. Page When people say to Jacqueline what a really good thing she is doing for others, her reply is that she volunteers in this way because what she gets back is more than she gives. The feedback she receives from patients can be so profound. A Day in the Life of a Volunteer (Cont’d) Jacqueline is very passionate about mental health issues and has written, directed, and produced a play to raise awareness of mental health. This was showcased in October 2015 at the PACE Auditorium in Paisley and she hopes to put this on again in the future. She also intends to carry on fundraising in order to provide hot stone massage therapy treatments at other hospitals. Jacqueline really loves being a Massage therapist volunteer, as she finds it so fulfilling, and gets so much back from it. She just can’t believe how good the hot stone massage therapy has been for the patients, and hopes to continue to provide her voluntary service for many more years to come. NHS Staff Volunteering A New Volunteering Role Eileen D’Agostino works in the Person Centred Care team at Crosshouse and in her spare time she A new DVD is now available to help staff think volunteers for Alzheimer Scotland. Here are Eileen’s about what needs to be put in place when thoughts on her volunteering experience. creating a new volunteer role. It follows the same advice provided in the revised Staff I had always liked the idea of volunteering but, like a lot of people, never thought I could find the time. Four handbook but delivered in a different format; years ago I finally decided to take the plunge, realising some people just prefer to see information that if I didn’t do it then I never would. I decided to rather than read it volunteer for Alzheimer Scotland, the leading dementia organisation in Scotland which provides a wide range of The idea for the DVD came about after a specialist services for people with dementia and their number of Occupational Therapy staff wanted to carers. I became involved with the community side of create volunteering roles in their service. So a the charity, helping out at Musical Minds – a music- ‘meeting’ between Carol Mitchell, an based singing group. From the moment I got involved I Occupational Therapist, and Gill Rogers, loved it – this was for me! I loved meeting the people, helping with the basics of running the group (sorting Person Centred Care Officer – Volunteering refreshments, distributing song sheets, musical was filmed. It highlights the information that is instruments etc) as well as singing. This group gives shared as well as questions that are often everyone that attends, the chance to have time to asked regarding, not only the development of a socialise, make new friends and a friendly ear if anyone role, but also the volunteer’s recruitment needs it. process. In 2014, the Dementia Resource Centre opened in Kilmarnock and I have been involved with a Social Occupational Therapy in South Ayrshire now group which takes place every Saturday in the Centre – has five different volunteer roles ranging from a a drop in day for people to come along and spend some Friendship volunteer at Biggart Hospital to a time singing, listening to music, watch a film, play cards. Walk Group volunteer in the community. There’s also the opportunity to have a coffee and a blether and some lunch for a nominal fee. If you know If you are a member of our staff and would like anyone with dementia please feel free to let them know to see the DVD, please contact Gill. about the Centre in College Wynd, Kilmarnock and encourage them to come along. But please remember, once you have your For me, volunteering has opened up a whole range of volunteers recruited – you need to continue to 2 opportunities. I enjoy the interaction with all the people I support them. Advice on how to do this is in the meet in the course of my volunteering role. There are Page handbook and a variety of resources, for times when your day can be challenging but its always example a Volunteer diary or Contacts log, are very rewarding; I would recommend anyone to sign up available on AthenA. as a volunteer, you won’t regret it! Volunteering Improvement Group (VIG) The VIG is made up of NHS staff as well as volunteers, representatives from the Third Sector and the local authority. The content for the 2016 VIG Plan has now been fully agreed and provides the basis for the group to work from and monitor progress. Because our Direct volunteers are now entered on a central database, the VIG are looking forward to receiving reports that highlight our recruitment and the volunteers’ journey. The group are also considering how Indirect volunteering can be improved with the introduction of some new guidance. The guidance will help staff to identify areas that should be considered when involving community groups or if they want to form a formal agreement with an organisation. Two more volunteers are also being sought to join the VIG. Are you interested in joining or finding out more about what is involved? If yes please contact Gill Rogers – the group would love to hear from you. Tosh Lynch, Chaplain – his thoughts on Chaplaincy volunteers Tosh has worked in the NHS for 28 years, with most of those years in nursing but has also trained as a counsellor. Initially he trained for the priesthood and took up his studies again many years later and has been fortunate to now be working as a chaplain since 2014. The Chaplaincy service throughout NHS Ayrshire and Arran offers spiritual and religious care to patients, relatives, carers and staff including volunteers. Chaplaincy is also involved in delivering Staff Care to employees of NHS Ayrshire and Arran. Tosh is the Chaplain to Ailsa and now Woodland View. The literature on mental health notes that spirituality and religion for some patients is important to their recovery. The Sanctuary at Woodland View provides an opportunity to promote a number of initiatives to promote wellbeing for staff and patients. What are the Chaplaincy volunteer roles? (throughout his career) Tosh has recognised the valuable contribution that volunteers make to the life of the hospital community. The chaplaincy serv ice has recently had volunteers and trainee counsellors, providing a listening ear to patients. This has been enormously helpful in supporting chaplaincy. Currently we have a ‘Therapet‟ volunteer, and we know from previous experience, the ‘Therapet‟ has been popular with staff and patients. What differences have the volunteers made? The counselling volunteers provide invaluable support to Tosh and his colleagues in the Chaplaincy centre with bereavement support.
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