Vce Logical Configuration for Vmware Srm Psvc-Srml-00-A01

DATA SHEET

VCE LOGICAL CONFIGURATION FOR VMWARE SRM PSVC-SRML-00-A01

Service Overview VCE Logical Configuration for VMware SRM Service Scope (PSVC-SRML-00-A01) (“Service”): Subject to customer meeting its obligations outlined in  Designs and deploys a VMware Site Recovery “Customer Responsibilities,” VCE personnel or Manager (SRM) solution into a production VCE data authorized agents shall work closely with the customer center infrastructure (“VCE System”) environment as to perform the following activities as part of the Service: the foundation for a comprehensive disaster recovery solution.  Conducts a requirements-gathering and use-case definition workshop with the customer to determine  Addresses the factory logical configuration process technical requirements and objectives. including the following:  Creates a requirements document to capture business  Logical Configuration Survey (LCS) as input to the and technical assumptions, including measurable factory logical service. objectives.  Logical Build Guide (LBG) will be updated to support  Creates, documents, and reviews the solution changes to the existing services and support factory architecture design. processes.  Conducts customer reviews and gain customer  Provides installation, logical configuration, and testing agreement to the requirements and architecture prior of the VMware SRM factory-integrated data recovery to implementation. solution. The remainder of the configuration will be  Implements the design architecture. performed at the customer location based on specific  Installs and Configures VMware SRM software, customer requirements. including:  Configures and integrates the VMware SRM solution  Creation of the VMware SRM database. into a VCE System environment in accordance with documented requirements provided to VCE by the  Configures user roles and permissions. customer in the VCE Systems Data Protection Logical  Verifies the implementation meets the requirements of Configuration Survey (LCS) Addendum. the defined architecture design.  Provides project management for the Service and for The following activities focus on managing the initiation, services performed separately by VCE to complete the planning, execution, and closure of the project including implementation at the customer premises. coordinating delivery resources and communicating with stakeholders:  Complements, and must be ordered with, the  Manages VCE resources assigned to the project. supporting VCE Professional Services that provide final implementation and integration within the  Works with the Customer assigned single point of customer environment. Together, these services contact to coordinate project tasks and the resources provide an end-to-end turnkey implementation of the assigned to complete said tasks. VCE Integrated VMware SRM solution for a VCE  Acts as the single point of contact for all project System environment. communication and escalations.  Determines the engagement process and schedule.

 Develops a high-level Project Plan with critical path  Assign a Customer Project Manager with the authority events and milestones. to make project decisions and represent the customer  Conducts a kickoff meeting to review the project in all matters related to this Service. Customer Project scope, expectations, communication plans, and Manager will provide a single consolidated response availability of required resources. to any review, approval, change, or decision request. Roles and Responsibilities  Provide at least one Customer Technical Lead with  VCE Project Manager: Plans and coordinates all VCE system administration responsibilities and appropriate engagement-related activities. system/information access privileges.  VCE Consultant: Conducts engagement including  Provide Customer Technical Leads with relevant preparation, assessment and expansion of hardware domain, business, and/or technical expertise, as resources as outlined in the scope statement. required. Customer Technical Leads are the  Customer Project Manager: Plans and coordinates all acknowledged spokespersons for the areas they customer engagement-related activities. represent, and the VCE project team requires regular  Customer Technical Lead: Responsible for providing and timely access to them. If Customer Technical system, storage, and network information for the Leads are unable to attend a scheduled meeting, then customer’s environment. the Customer Project Manager shall represent the customer’s staff as the final authority with respect to  Customer Project Manager: Provides needed access the customer on all items of discussion. to technical resources, hardware, network and software as needed to perform work as outlined.  Make appropriate system maintenance window(s) available for VCE (including VCE authorized agents) Key Activities as needed to prepare equipment. The following table represents the key tasks delivered as  Ensure that all environment and operational part of the Service and responsible parties. requirements are met prior to the commencement of Task Responsibility the Service. Project kickoff All  Be responsible for, and assume any risk associated with any problems resulting from the accuracy, Create upgrade plan VCE content, completeness, and/or consistency of any Perform VCE data, materials, or information supplied assessment/remediation by the customer.

Upgrade and configure VCE  Provide VCE Consultant with access remotely to the software customer’s systems and networks (including, without Verify upgrade results VCE limitation, remote systems and remote network access) as necessary to perform the Service during Complete documentation VCE VCE’s normal business hours, or at mutually agreed Wrap-up call All times. VCE Staffing  Complete all required communications and change management processes with server owners. VCE provides appropriate on-site and/or off-site representatives to perform the Services specified in the  Assume full responsibility for data backup and Service Scope section. recovery. Customer Responsibilities  Manage interface with customer’s technical support and application teams including all vendors and third The customer shall: parties, as necessary.  Ensure that authorized representatives of the customer will perform activities, attend meetings,  Assume all responsibility for network connectivity, make decisions, and complete documentation performance, and configuration issues. requested by VCE in a timely fashion and in  Assume full responsibility for data backup and accordance with the times specified in the agreed recovery. VCE is not responsible for any loss of, project plan. Such activities include project kickoff, damage to, or unrecoverable data in connection with project planning, attending interviews, responding to the Service. questionnaires and surveys, and agreeing upon an implementation test plan.

 Restrict and prevent VCE access to data not pertinent  Operational process documentation or “Run Books” to the delivery of the Service including, but not limited to, personally identifiable information.  Any database/application installation and/or replatforming  Acknowledge receipt and acceptance/rejection of all deliverables associated with the Service as quickly as  Physical or virtual migration services commercially reasonable, but in all events within 10  Provision of security-cleared project resources to meet (ten) business days of delivery (not including local government or customer-specific security public holidays). Customer will use the project requirements Milestone Completion Form (“MCF”) supplied by VCE to indicate acceptance of deliverables. If such  Archiving, backup, restoration, business continuance acknowledgment is not received within this period, all and/or disaster recovery services deliverables will be deemed acknowledged and accepted.  Any other services offered under separate part number or SKU Service Schedule Terms and Conditions The anticipated on-site Service start date is four (4) weeks after receipt and approval by VCE of the customer’s Customer’s issuance of an order to purchase the Service purchase order for this Service or as mutually agreed signifies its agreement to the terms and conditions in this upon. Delivery of this Service excludes local public document and its acknowledgment that the Service is holidays. The Customer shall have twelve (12) months provided under and is governed by either (a) a separate from the date of purchase to complete the Service written agreement between the parties for the delivery of (“Service Period”). No refund will be due or paid to the professional services, or in lieu of a signed agreement, customer for unclaimed or incomplete work. (b) the standard VCE Professional Services Terms and Conditions available at: Service Scope Changes http://www.vce.com/serviceterms (the “Governing Any changes to the Service, the schedule, charges, or Agreement”). this Service Scope must be agreed upon in writing by VCE licensed software is subject to the VCE standard VCE. Until changes are agreed to in writing, VCE will end-user license agreement available at continue to perform the Service as provided in this http://www.vce.com/noindex/legalterms. License rights document and such Service is deemed to be in for any third-party software pass directly from the third- accordance with the obligations of VCE. party supplier to customer and are subject to such third party’s software terms, which customer authorizes VCE Service Scope Exclusions to accept on its behalf or on behalf of its end users as a Only the work stated in this document is included, and any condition of installing or using such software. additional work is out of scope of the Service and must be This document constitutes a Service Order, or SOW, as purchased separately. Specifically excluded services defined in the Governing Agreement. This is a fixed-price include, but are not limited to, the following: order. VCE will bill and invoice customer at its standard  Procurement of the SRM or VCE System or any time and material rates plus travel expenses for any associated licenses additional services beyond the Service including, but not limited to, any remediation services performed by VCE as  Implementation of the VCE System, as well as any deemed necessary by VCE, or any costs incurred for additional hardware and software customer’s failure to meet its responsibilities specified in  Any change to the standard system hardware this document. All project activities will be conducted in configuration English and all documentation supplied to VCE by customer to support the delivery of the Services will be  Modification of the customer’s application software provided in English.

 Development of custom solutions including, without Unless otherwise provided in the Governing Agreement, limitation, scripting customer is deemed to accept the Service rendered if no objection is raised within 10 (ten) days after customer is  Multiple, basic installation services requiring project presented with a milestone completion form or other management services statement of completion by VCE. VCE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS  Third-party application support DOCUMENT.  Any configuration work to non-virtualized Effective for orders placed on or after August 19, 2017. bare-metal servers

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