Critical Incident and Business Continuity Management Plan

Critical Incident and Business Continuity Management Plan [School to insert individual site information where indicated] History of document: To be reviewed annually and re-approved by the Trust Board every three years, or sooner if deemed necessary. Version Author Date written Approved Note of Revisions V1 C.Burt Nov. 2017 30 Jan. 2018 V2 L.Claringbold Dec. 2020 26 Jan. 2021 Critical Activities section added. Document/appendices re- ordered. Bomb Threat Policy reviewed. Critical Incident and Business Continuity Management Plan V2 Contents 1. Introduction .................................................................................................................................... 4 2. Aim of the Plan ................................................................................................................................ 5 3. Use of the Plan ................................................................................................................................ 5 4. Critical Activities .............................................................................................................................. 6 5. Critical Incident and Business Continuity Response Team ............................................................. 7 6. Immediate Response to any Critical Incident or Disaster ............................................................... 7 7. Dealing with individual incidents .................................................................................................... 8 8. Follow up actions and longer-term recovery .................................................................................. 9 Appendix A: Notification of Incident ..................................................................................................... 11 Appendix B: Response Team Roles and Responsibilities ...................................................................... 14 Appendix C: Response Team Contact Tree ........................................................................................... 16 Appendix D: Whole School Contact Tree .............................................................................................. 17 Appendix E: Emergency Contacts List ................................................................................................... 18 Appendix F: Associated Policies/Documents ........................................................................................ 20 Appendix G: Mechanism for accessing student contact details ........................................................... 22 Appendix H: Procedures for dealing with the most likely events to impact on the operation of a school .................................................................................................................................................... 23 i) Loss of the whole school site for an extended period through a major incident such as a fire or flood. ..... 23 ii) Loss of the whole school site for a short period followed by a full return. .................................................. 24 iii) Loss of part of the school site for an extended period through fire or flood or a break in/vandalism. ...... 24 iv) Loss of part of the school site for a short period followed by a full/partial return. .................................... 25 v) Loss of all/some utilities which impact on availability of the school site, such as water/gas/electrics. ...... 25 vi) Full site access with loss of all/some heating. ............................................................................................. 25 vii) Full site access with loss of telephony. ....................................................................................................... 26 viii) Full site access with loss of all/some IT capability. .................................................................................... 26 ix) Full site access with loss of all/some catering provision. ............................................................................ 29 x) School closure through a serious weather event, local transport issues, industrial action or large-scale staff illness. ....................................................................................................................................................... 30 xi) An incident during a residential visit / educational trip involving either a pupil or member of staff. ........ 30 xii) Dynamic Lockdown of the school site. ....................................................................................................... 31 xiii) Bomb Threat/Suspect Package. ................................................................................................................. 31 xiv) Chemical leak/spill, gas leak etc. ............................................................................................................... 31 xv) Staff shortages as a result of a pandemic ................................................................................................... 32 Appendix I: School Fire Safety Policy .................................................................................................... 33 Appendix J: Dynamic Lockdown Policy and Procedure ......................................................................... 34 2 Critical Incident and Business Continuity Management Plan V2 Dynamic Lockdown Policy: Appendix 1: Site Team Lockdown Policy .............................................................. 41 Dynamic Lockdown Policy: Appendix 2: Network Office Lockdown Procedure ............................................... 43 Dynamic Lockdown Policy: Appendix 3: Site Map ............................................................................................ 45 Dynamic Lockdown Policy: Appendix 4: National Counter Terrorism Security Office (NaCTSO) Advice ......... 50 Appendix K: Bomb Threat Procedure ................................................................................................... 51 3 Critical Incident and Business Continuity Management Plan V2 1. Introduction Disruptions are part of everyday school life and most are dealt with as ‘business as usual.” This plan aims to set out how we will deal with the more serious incidents that affect our critical activities. An incident, characterised as a significant event caused by either natural or unnatural events, may be of small or large scale. Such incidents may include: a theft or vandalism after a break-in water damage from a leaking roof or a burst pipe a fire or earthquake causing significant damage to facilities a pandemic resulting in a shortage of staff By its very unpredictable nature, an incident cannot be readily anticipated or contained, and thus has the potential to significantly disrupt the business and operations of any school. It is not possible, or desirable, to write a plan for every possible disruption. No matter what the cause of the incident, the effect can generally be summarised as: An inability to carry out daily and/or critical activities Loss of life or serious injury to school staff and students/pupils or members of the public Loss of building, or part of building or access to the building Adverse publicity and/or reputational impacts Loss of ICT Loss/shortage of staff Loss of critical supplier or partner Schools are required to undertake a business impact analysis to identify their critical activities and the measures to be put in place to mitigate the effects of these disruptions. This Critical Incident and Business Continuity Management Plan (‘the plan’) will be activated in the event of a critical incident or an emergency i.e. when an incident occurs that impact on the delivery of our critical activities and when normal responses, procedures and coping strategies are deemed insufficient to deal with the effects. Where reference is made to ‘school’ this means any individual school in YCST. 4 Critical Incident and Business Continuity Management Plan V2 2. Aim of the Plan This document’s emphasis is upon facilitating swift and effective reaction to critical incidents and implementing suitable recovery procedures. Critical incident prevention methods, whilst important, are nonetheless beyond the scope of this document, as are appropriate building design and maintenance procedures. This document serves the following purposes: To identify the critical activities that could be affected by possible incidents, and assess the business impact these incidents would have on the school. To provide a list of staff members who will make up the response team and be directly responsible for response management operations. To provide a reference document with an easily accessible list of action points for anyone confronted with an incident in order to establish initial control of the situation. To provide a strategic framework by which designated personnel can efficiently manage activities in order to: o protect students and staff o minimise interruptions to key operations and the education process o maintain public confidence and school credibility while avoiding public embarrassment o minimise inconvenience to students, staff and parent/carers o identify a strategy and a timetable for business continuity and recovery beyond the initial response stage 3. Use of the Plan This plan should be read in conjunction with the school’s fire/emergency procedures plan that deals with the immediate response to any emergency situation. See Appendix H: Fire Safety Policy and all other associated policies and guidelines.

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