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Annual Performance Stagecoach South Annual Performance Stagecoach South May 2018 to April 2019 Key Facts 40 million passenger journeys were made on Stagecoach South buses 21 million miles operated across the South 487 buses operating 152 different routes 1248 employees employed across 8 depots which serve Hampshire, Surrey, Sussex, Berkshire & Wiltshire £9 million investment in new buses Stagecoach South provides local bus services across Hampshire, Surrey and West Sussex with some routes extending into Berkshire and Wiltshire. Our head office is based in Chichester Our aim is to provide safe, reliable, and we have depots in Aldershot, punctual, clean and comfortable services Andover, Basingstoke, Chichester, with a good value for money range of Guildford, Portsmouth, Winchester tickets and fares. This annual report and Worthing. We are a subsidiary covers the year from May 2018 until April of Stagecoach Group plc, a leading 2019. provider of bus, coach, tram and rail services throughout the UK. Two brand new services launched from Sunday 29th July 2018 serving Guildford, the University of Surrey and Stoughton. With increased congestion and traffic In July 2018 we introduced two new routes in on our roads, our buses provide a Guildford with a dedicated fleet of buses fitted sustainable and attractive alternative to with USB charging points, free onboard WiFi the private car. and distinctively branded to represent our new partnership with the University of Surrey. Our investments In January 2019, we launched a fleet of 9 new fully electric, zero emission buses on our Guildford Glide Park & Ride network of services. The BYD ADL Enviro200EV 10.8m electric buses, represented an investment of over £3 million. Working with the BYD ADL Partnership, the energy storage specialists Zenobe Energy, as well as members of Surrey County Council and Guildford Borough Council has enabled us to deliver the 36 seated, fully-electric buses. As a significant transport organisation we are committed to improving air quality across the country and making bus travel the safest and cleanest travel option, which mark a huge step forward. An investment of £6m was made to deliver a fleet of 30 brand new advanced double decker buses. In May 2018, we introduced 30 brand new state of the art double decker buses on the popular Coastliner 700 between Littlehampton, Worthing & Brighton. Fitted with environmentally friendly Euro 6 engines, the buses include the new ADL SmartSeat, which features ergonomically formed backrests and finished in e-leather for added comfort, with USB charging, free WiFi and contactless payments. Our Community We continue to play a big part in the local community Every year, we support a number of community and we enable thousands of people to get to groups and charities, such as Princes Trust by giving locations to work, rest and play. We have Quality Bus 12 x 1 week passes, worth over £2900 to the charity; Partnership Schemes set up in all the local towns and supporting the apprenticeship scheme – Shaping cities where we operate, and work together with our Portsmouth by providing a bus to visit schools and partners, in particular local authorities to improve central points across the city to raise awareness of local bus services. the great opportunities for apprenticeships in the city. In addition we support a number of smaller groups We also work with many local organisations to and clubs. improve transport access and information, such as hospitals, business centres and colleges. Our depot teams regularly take part in events to raise money for their local chosen charities such as fun runs, football matches and cycle events. Investing in the best The strength of our business is built on the high quality of our employees. They ensure we can deliver a high standard of service day in, day out – and play a vital role in our goal to encourage more people to use public transport. TRAINING & HEALTH & DEVELOPMENT WELLBEING • Internal staff development programme • National employee assistance programme • Best vocational PCV driver training programmes (includes a 24-hour confidential counselling of any bus operator service) • Mentoring programmes and other initiatives to • Regular health check initiatives recruit and retain staff • Provision of free fruit and healthy snacks • In-house CPC training centre • Driving Fitness programme • Driver Certificate of Professional Competence RECOGNITION • STAR OF THE MONTH - Internal scheme that rewards our colleagues for their hard work and efforts, and recognises their contribution and commitment to making our business a success. Apprenticeships Our award-winning engineering apprenticeship scheme is a four year programme, during which our apprentices are trained to the highest standards in the industry in mechanical and electrical engineering. An Advanced Apprenticeship in Bus and Coach Engineering Maintenance is awarded at the end of the programme. Our fares January 2019 saw us freeze all fares on our mobile App to encourage more people to use the App instead of cash payments, which will help speed boarding time. We also had a below inflation fare revision on remaining fares of 2.19%. Our Customers We carried just over 40 MILLION We comply with our industry passengers over the year. We received a code of practise and every total of 3019 passenger complaints about complaint is investigated our services, which represent and action taken to avoid one complaint per repetition of the problem. 13,448 passengers. Customer Service As an organisation we believe in offering the best service possible, and have committed to a significant investment in the delivery of a 3 to 5 year Customer Experience Strategy, aiming to improve customer experience even further. Our environment We used 2.4 million gallons of diesel last year, Vehicle engines must meet increasingly higher at an average of 8.80 miles per gallon. We are Euro standards of exhaust emissions. 38% of our working to improve fuel consumption through fleet is fitted with Euro 5 engines and a further technical measures, and all our drivers have 21% fitted with Euro 6 which further help to completed a Safe and Fuel-Efficient Driving reduce our vehicle emissions. We recycle most of (SAFED) course. our waste, such as litter, used oils, filters, batteries, parts etc. Apart from 9 fully electric buses, all our fleet runs on low sulphur diesel, with a high-tech additive We also recycle the water we use to wash our Envirox to reduce pollution and improve fuel vehicles every night. And 7 of our 8 depots have consumption. had new energy efficient lighting installed. Our services We continue to seek improvements both through rescheduling services and in discussions 21.2 MILLION MILES OVER THE YEAR with the local highway authorities. Scheduled services Failure due to We have agreed a partnership scheme with internal reasons Hampshire, Surrey, Wiltshire and West Sussex Failure due Councils as well as Portsmouth, Brighton & Hove to external reasons and Winchester city councils, to work together to improve and invest in our services. Stagecoach South provides local bus services across Hampshire, Surrey and West Sussex. We aim to provide safe, reliable, comfortable service with great value tickets. 0345 121 0190 @StagecoachSouth [email protected] Stagecoach South The Bus Station, Southgate, Chichester, West Sussex PO19 8DG www.stagecoachbus.com Details correct at August 2019.
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