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Royal Quays Marina North Shields Q2019

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ROYAL QUAYS MARINA NORTH SHIELDS Q2019 www.quaymarinas.com Contents QUAY Welcome to Royal Quays Marina ................................................. 1 Marina Staff .................................................................................... 2 plus Marina Information .....................................................................3-4 RYA Active Marina Programme .................................................... 4 Lock Procedure .............................................................................. 7 offering real ‘added value’ Safety ............................................................................................ 11 for our customers! Cruising from Royal Quays ....................................................12-13 Travel & Services ......................................................................... 13 “The range of services we offer Common Terns at Royal Quays .................................................. 14 A Better Environment ................................................................. 15 and the manner in which we Environmental Support ............................................................... 15 deliver them is your guarantee Heaviest Fish Competition ......................................................... 15 of our continuing commitment to Boat Angling from Royal Quays ................................................. 16 provide our berth holders with the Royal Quays Marina Plan .......................................................18-19 Eating & Drinking Guide ............................................................. 21 highest standards of marina care” Marina Pilotage .......................................................................22-23 Tide Tables 2019 .....................................................................24-26 Marina Boatyard .......................................................................... 27 North Shields Map ....................................................................... 28 Advertisers & Telephone Numbers ........................................... 29 reciprocal berthing between all Quay FREE Marina Tariff ................................................................................ 30 Marinas for all annual berth holders Boatyard & Lifting Tariff ............................................................. 31 secure Wi-Fi Berthing Licence Application ................................................33-34 FREE Marina Locations ......................................................................... 36 discounted visitor berthing at 77 50% Safe havens TransEurope marinas for berth holders We strive to provide safe, sheltered and well maintained pontoon berths for all our 50% up to 50% off standard tariff customers’ boats within a fun and ‘Active Marina’. for winter berthing Friendly service off standard insurance rates We encourage our staff to understand boating people’s needs and appreciate that we 20% must help our customers to enjoy their leisure time at our marinas. through Quay Marinas scheme with Towergate Insurance Fine facilities We invest heavily to ensure that our marinas provide a good range of marina and 15% first year berth discount for boats support facilities which we work hard to continually maintain and improve. sold into our marinas by our on-site Our reputation as one of the UK’s most respected marina operators has been brokers built on the simple premise of providing the finest facilities, offering friendly, experienced service and a safe and active haven for both you and your boat. www.quaymarinas.com ii Quay Marina’s Royal Quays Handbook 2019 WE OFFER • 350 high quality pontoon berths, all fully serviced. • On site café bar restaurant • All tide access. • A high standard of security featuring 24 hr staffing by our own berthmasters, security pass access to the pontoons and boatyard, both with CCTV surveillance. • Boatyard with secure storage facilties and 40 tonne boat lift with jib crane. • High quality washrooms – the best on the coast! • Diesel, petrol and bottled gas available 24 hrs. • Close to the A19 Tyne Tunnel giving a quick and easy road access from across the North- East. • Just 2 nautical miles from the River Tyne Welcome to Royal Quays Marina entrance piers. • On site Jeanneau sail and powerboat main dealership and boat brokerage. • RYA Sea School Vessels (power & sail). Welcome to Royal Quays Marina. We hope this guide will help you get the most out • Ideally located for enjoying the best of the marina, its facilities and the attractions of the local area and act as a useful cruising the North East coast has to offer. reference throughout the year. • Marine services available locally. Situated in the historic Albert Edward Dock, close Quay Marinas continue to strive to deliver to the entrance to the River Tyne, and with all tide 24 hr access, first class facilities, and a sheltered our mission statement which is to provide location, the marina provides the premier location our customers with “Safe Havens, Friendly for boating on the north east coast. Service and Fine Facilities”. Whether you are visiting us for the first time, or one of our many loyal and longstanding customers, our We are proud that our well trained and experienced friendly and knowledgeable team looks forward to staff are committed to fulfilling these simple seeing you at Royal Quays Marina in 2019. requirements. In addition we understand that we must provide real value for money for our customers, and for this reason we are doing our very best to deliver genuine added value through our ‘Quay Plus’ package. Quay Marinas participate in the Yacht In addition we are striving to ensure that our marinas Harbour Association ‘Gold Anchor are really fun places to be – all our marinas are ‘Active Award’ scheme, which rates marinas Marinas’ providing an array of events and training in accordance with equipment and activities to help ensure that our customers get the most facilities provided, customer service and out of their boating. We hope that you will all enjoy operational systems in a similar way to your stay with us this year. hotel ‘star’ ratings. Kind Regards and safe boating! Royal Quays Marina has achieved the rating of 5 Gold Anchors’ Simon Haigh, Managing Director. Matthew Simms Marina Manager Royal Quays Marina, Albert Edward Dock, North Shields NE29 6DU Tel: 0191 272 8282 Fax: 0191 272 8288 Email: [email protected] www.quaymarinas.com 1 Marina Staff Left to right: Brian Wilkes (Assistant Manager), Nicola Bath (Active Marina Co Ordinator), Mark Humphries (Berthing Master), Craig Blevins (Berthing Master), David Wood (Yacht Broker), Sue Wright (Marina Administrator), Ken Scorfield (Berthing Master), Alex Finnegan (Berthing Master), Chris Ramsey (Berthing Master), Matthew Simms (Marina Manager). 2 Quay Marina’s Royal Quays Handbook 2019 Marina Information MARINA OFFICE TOILETS AND SHOWERS The marina is continuously manned, 24 hours a day. At Are located in the amenity block adjacent to the cafe FUEL night, when the Berthing Master is on the pontoons bar restaurant. Access is by the same systems that Marine Diesel and unleaded petrol are available or making his patrols, the office is locked. Should you controls access to the pontoons, and is restricted from the fuel pontoon 24 hours a day. Please require assistance at such times, please be patient, he to berth holders, their guests and visiting vessels. contact the marina office to arrange for supply. will usually return within 20 minutes. Alternatively, he Additional ‘overflow’ facilities are available on the Payment can be made by credit or debit card on can be contacted on VHF Channel 80 at any time or ground floor of the marina office building. the pontoon or by cash or cheque at the office. on mobile number 0776 4254214. All refuelling in the marina must be carried WI-FI INTERNET ACCESS Berth holders are asked to notify the marina office out at the fuel berth with fuel purchased A free secure Wi-Fi internet service is available from the marina pumps. of their general sailing plans whenever possible. This throughout the marina. Please contact the office for would be useful in an emergency and ensure their details. berths are vacant when they return to the marina. LAUNDRY VHF RADIO VISITORS The laundry is situated on the ground floor of the The marina maintains a continuous listening watch on Visiting boats will be allocated a suitable berth on their marina office building. The equipment is operated Channel 80 – Call Sign “Royal Quays Marina”. arrival in the lock. Once berthed the skipper should by tokens which along with soap powder can be check in at reception. purchased from the office. An ironning board is also MOORING LINES & WARPS SECURITY & MARINA ACCESS available from the office. Please ensure that your boat is properly secured with breast lines and springs. Staff will be happy to give Access to the pontoons is controlled by an electronic WATER & ELECTRICITY advice if necessary. Fenders should be positioned on access system. If you have lost or forgotten your 240 volt A/C electricity is available at all berths both sides of the boat. Contract berth holders may access fob or code number, please contact the office together with fresh water. The electricity bollards are make up permanent lines for their vessel if desired, but for assistance. Duty staff regularly patrol the marina operated by a pre-payment card token, available in please ensure these are not left to foul the pontoon and the site is monitored by closed circuit
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