Endnotes

Chapter 1 1. Kenji Hall, “Japan: Google’s Real-Life Lab,” Business- Marketing Research, August 1967, pp. 291–295; Vijay Week, February 25, 2008, pp. 55–58; Ian Rowley, “Testing Mahajan, Eitan Muller, and Frank M. Bass, “New Prod- What’s Hot in the Cradle of Cool,” BusinessWeek, May 7, uct Diffusion Models in Marketing: A Review and Direc- 2007, p. 46. tions,” Journal of Marketing, January 1990, pp. 1–27. 2. Jacob Jacoby, “Consumer Psychology: An Octennium,” in 11. Jacob Jacoby, Carol K. Berning, and Thomas F. ed. Paul Mussen and Mark Rosenzweig, Annual Review of Dietworst, “What About Disposition?” Journal of Mar- Psychology (Palo Alto, Calif.: Annual Reviews, 1976), pp. keting, April 1977, pp. 22–28. 331–358. With permission from the Annual Review of 12. Easwar S. Iyer and Rajiv K. Kashyap, “Consumer Recy- Psychology, vol. 27, © 1976, by Annual Reviews. cling: Role of Incentives, Information, and Social Class,” 3. Pauline Maclaran and Stephen Brown, “The Center Can- Journal of Consumer Behaviour 6, no. 1, 2007, pp. 32–47. not Hold: Consuming the Utopian Marketplace,” Journal 13. Nigel F. Maynard, “Waste Not,” Building Products, July– of Consumer Research 32, no. 2, 2005, pp. 311–323; Dawn August 2004, pp. 45+. R. Deeter-Schmelz and Jane L. Sojka, “Wrestling with 14. See Peter Francese, “A New Era of Cold Hard Cash,” American Values: An Exploratory Investigation of World American Demographics, June 2004, pp. 40–41. Wrestling Entertainment as a Product-Based Subculture,” 15. Joydeep Srivastava and Priya Raghubir, “Debiasing Using Journal of Consumer Behaviour 4, no. 2, 2004, pp. 132–143; Decomposition: The Case of Memory-Based Credit Card Stuart Elliott, “Crossing the Street Is Anything But Pedes- Expense Estimates,” Journal of Consumer Psychology 12, trian,” New York Times, May 25, 2004, www.nytimes.com. no. 3 (2002), pp. 253–264. 4. See, for example, C. A. Russell, A. T. Norman, and S. E. 16. “Average Annual Expenditures of All Consumer Units Heckler, “The Consumption of Television Program- and Percent Changes,” U.S. Department of Labor, U.S. ming: Development and Validation of the Connected- Bureau of Labor Statistics, Consumer Expenditure Sur- ness Scale,” Journal of Consumer Research, June 2004, vey 2003–2005, February 2007, Table A. pp. 150–161; S. P. Mantel and J. J. Kellaris, “Cognitive 17. Mathis Chazanov, “Body Language,” : Determinants of Consumers’ Time Perceptions: The Westside News, April 30, 1995, pp. 10–15. Impact of Resources Required and Available,” Journal 18. Kristine R. Ehrich and Julie R. Irwin, “Willful Ignorance of Consumer Research, March 2003, pp. 531–538; and J. in the Request for Product Attribute Information,” Jour- Cotte, S. Ratneshwar, and D. G. Mick, “ of nal of Marketing Research, August 2005, pp. 266–277; Their Lives: Phenomenological and Metaphorical Markus Giesler, “Consumer Gift Systems,” Journal of Characteristics of Consumer Lifestyles,” Journal of Consumer Research 33, no. 2, 2006, pp. 283–290. Consumer Research, September 2004, pp. 333–345. 19. Michael Basnjak, Dirk Obermeier, and Tracy L. Tuten, 5. Joachim Vosgerau, Klaus Wertenbroch, and Ziv Carmon, “Predicting and Explaining the Propensity to Bid in “Indeterminancy and Live Television,” Journal of Con- Online Auctions: A Comparison of Two Action-Theo- sumer Research 32, no. 4, 2006, pp. 487–495. retical Methods,” Journal of Consumer Behaviour 5, no. 6. Erica Mina Okada and Stephen J. Hoch, “Spending Time 2, 2006, pp. 102–116; Barbara B. Stern and Maria Royne Versus Spending Money,” Journal of Consumer Research Stafford, “Individual and Social Determinants of Win- 31, no. 2, 2004, pp. 313–323. ning Bids in Online Auctions,” Journal of Consumer 7. Morris B. Holbrook, “What Is Consumer Research?” Jour- Behaviour 5, no. 1, 2006, pp. 43–55; Charles M. Brooks, nal of Consumer Research, June 1987, pp. 128–132; Russell Patrick J. Kaufmann, and Donald R. Lichtenstein, W. Belk, “Manifesto for a Consumer Behavior of Con- “Travel Configuration on Consumer Trip-Chained sumer Behavior,” Scientific Method in Marketing, 1984, Store Choice,” Journal of Consumer Research 31, no. 2, AMA Winter Educators’ Conference, St. Petersburg, FL. 2004, pp. 241–248. 8. Robyn A. LeBoeuf, “Discount Rates for Time Versus 20. Matthew J. Bernthal, David Crockett, and Randall L. Dates: The Sensitivity of Discounting to Time-Interval Rose, “Credit Cards as Lifestyle Facilitators,” Journal of Description,” Journal of Marketing Research, February Consumer Research 32, no. 1, 2005, pp. 130–145; “Presi- 2006, pp. 59–72. dent of eBay’s PayPal Reportedly Sees No E-commerce 9. Baba Shiv, Ziv Carmon, and , “Placebo Effects Slowdown,” MarketWatch, March 17, 2008, www.mar- of Marketing Actions: Consumers May Get What They ketwatch.com. Pay For,” Journal of Marketing Research, November 21. See, for example, Valerie S. Folkes, Ingrid M. Martin, and 2005, pp. 383–393. Kamal Gupta, “When to Say When: Effects of Supply on 10. Jonathan Arndt, “Role of Product-Related Conversa- Usage,” Journal of Consumer Research, December 1993, tions in the Diffusion of a New Product,” Journal of pp. 467–477.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1 111/18/081/18/08 5:32:295:32:29 PMPM N-2 Endnotes

22. Pui-Wing Tam, “Entreaty to Camera-Phone Photogra- 39. Rasul Bailay, “A Hindu Festival Attracts the Faithful and phers: Please Print,” Wall Street Journal, December 28, U.S. Marketers,” Wall Street Journal, February 12, 2001, 2004, pp. B1, B3. p. A18. 23. Mark A. Le Turck and Gerald M. Goldhaben, “Effective- 40. Pierre Chandon and Brian Wansink, “When Are Stock- ness of Product Warning Labels: Effects of Consumer In- piled Products Consumed Faster?” Journal of Marketing formation Processing Objectives,” Journal of Public Research, August 2002, pp. 321–335. Affairs, Summer 1989, pp. 111–125. 41. Joseph C. Nunes, “A Cognitive Model of People’s Usage 24. Russell W. Belk, “Collecting as Luxury Consumption: Ef- Estimations,” Journal of Marketing Research 38, Novem- fects on Individuals and Households,” Journal of Eco- ber 2000, pp. 397–409. nomic Psychology, September 1995, pp. 477–490. 42. Kathleen D. Vohs and Ronald J. Faber, “Spent Re- 25. Jacoby, Berning, and Dietworst, “What About sources: Self-Regulatory Resource Availability Affects Disposition?” Impulse Buying,” Journal of Consumer Research 33, no. 26. June Cotte, S. Ratneshwar, and David Glen Mick, “The 4, 2007, pp. 537–548; Suresh Ramanathan and Geeta Times of Their Lives: Phenomenological and Metaphor- Menon, “Time-Varying Effects of Chronic Hedonic ical Characteristics of Consumer Timestyles,” Journal of Goals on Impulsive Behavior,” Journal of Marketing Re- Consumer Research 31, no. 2, 2004, pp. 333–345. search, November 2006, pp. 628–641; Fritz Strack, Lioba 27. Michael Arndt, “McDonald’s 24/7,” BusinessWeek, Feb- Werth, and Roland Deutsch, “Refl ective and Impulsive ruary 5, 2007, pp. 64+. Determinants of Consumer Behavior,” Journal of Con- 28. Rongrong Zhou and Dilip Soman, “Looking Back: sumer Psychology 16, no. 3, 2006, pp. 205–216; Xueming Exploring the Psychology of Queuing and the Effect of Luo, “How Does Shopping with Others Infl uence Im- the Number of People Behind,” Journal of Consumer pulsive Purchasing?” Journal of Consumer Psychology Research, March 2003, pp. 517–530. 15, no. 4, 2005, pp. 288–294; Rosellina Ferraro, Baba 29. Stephen M. Nowlis, Naomi Mandel, and Deborah Brown Shiv, and James R. Bettman, “Let Us Eat and Drink, for McCabe, “The Effect of a Delay Between Choice and Tomorrow We Shall Die: Effects of Mortality Salience Consumption on Consumption Enjoyment,” Journal of and Self-Esteem on Self-Regulation in Consumer Consumer Research, December 2004, pp. 502–210. Choice,” Journal of Consumer Research 32, no. 1, 2005, 30. Erica Mina Okada, “Trade-ins, Mental Accounting, and pp. 65–75; Anirban Mukhopadhyay and Gita Venkatara- Product Replacement Decisions,” Journal of Consumer mani Johar, “Where There Is a Will, Is There a Way? Ef- Research 27, March 2001, pp. 433–446. fects of Lay Theories of Self-Control on Setting and 31. John Fetto, “Supershoppers,” American Demographics, Keeping Resolutions,” Journal of Consumer Research May 2003, p. 17. 31, no. 4, 2005, pp. 779–786. 32. Ylan Q. Mui, “Paging Through the Holidays,” Washington 43. Allison R. Johnson and David W. Stewart, “A Re- Post, December 1, 2007, p. D1. Appraisal of the Role of Emotion in Consumer Behav- 33. Kuan-Pin Chiang and Ruby Roy Dholakia, “Factors Driv- ior: Traditional and Contemporary Approaches,” in ing Consumer Intention to Shop Online: An Empirical ed. Naresh Malhotra, Review of Marketing Research, Investigation,” Journal of Consumer Psychology 13, no. vol. 1, 2004, pp. 1–33; R. P. Bagozzi, M. Gopinath, and 1, 2003, pp. 177–183; David Whelan, “A Tale of Two Con- P. U. Nyer, “The Role of Emotions in Marketing,” Jour- sumers,” American Demographics, September 1, 2001, nal of the Academy of Marketing Science 27, no. 2, pp. 54–57. 1999, pp. 184–206. 34. Jonathan Birchall, “How to Cut in the Middleman,” 44. Deborah J. MacInnis and Gustavo deMello, “The Con- , March 12, 2008, p. 12. cept of Hope and its Relevance to Product Evaluation 35. Rebecca Buckman and David Pringle, “Cellphones Help and Choice,” Journal of Marketing, January 2005, with Disaster Relief,” Wall Street Journal, January 3, pp. 1–14; Gustavo DeMello, Deborah J. MacInnis, and 2005, p. B5; Hassan Fattah, “America Untethered,” David W. Stewart, “Threats to Hope: Effects on Reason- American Demographics, March 2003, pp. 34–41; ing About Product Information,” Journal of Consumer Hassan Fattah and Pamela Paul, “Gaming Gets Serious,” Research 34, no. 2, 2007, pp. 153–161. American Demographics, May 2002, pp. 39–43. 45. Kirsten Passyn and Mita Sujan, “Self-Accountability 36. Linda L. Price, Eric J. Arnould, and Carolyn Folkman Emotions and Fear Appeals: Motivating Behavior,” Jour- Curasi, “Older Consumers’ Disposition of Special Pos- nal of Consumer Research 32, March 2006, pp. 583–589; sessions,” Journal of Consumer Research, September O. Shehryar and D. Hunt, “A Terror Management Per- 2000, pp. 179–201. spective on the Persuasiveness of Fear Appeals,” Journal 37. Harriet Blake, “Don’t Toss It, Freecycle It,” Boston Globe, of Consumer Psychology, 15, no. 4, 2005, pp. 275–287. March 5, 2008, www.boston.com. 46. Eric A. Greenleaf, “Reserves, Regret, and Rejoicing in 38. Morris B. Holbrook and Meryl P. Gardner, “How Motiva- Open English Auctions,” Journal of Consumer Research tion Moderates the Effects of Emotion on the Duration 31, no. 2, 2004, pp. 264–273; Marcel Zeelenberg and Rik of Consumption,” Journal of Business Research, July Pieters, “A Theory of Regret Regulation 1.0,” Journal of 1998, pp. 241–252. Consumer Psychology 17, no. 1, 2007, pp. 3–18; Ran

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2 111/18/081/18/08 5:32:295:32:29 PMPM Endnotes N-3

Kivetz and Anat Keinan, “Repenting Hyperopia: An sessions,” Journal of Consumer Research, September Analysis of Self-Control Regrets,” Journal of Consumer 2000, pp. 179–201. Research 33, no. 2, 2006, pp. 273–282; Lisa J. Abendroth 57. Natalie Ross Adkins and Julie L. Ozanne, “The Low and Kristin Diehl, “Now or Never: Effects of Limited Literate Consumer,” Journal of Consumer Research 32, Purchase Opportunities on Patterns of Regret over no. 1, 2005, pp. 93–105. Time, “Journal of Consumer Research 33, no. 3, 2006, 58. John G. Lynch and G. Zauberman, “Construing Con- pp. 342–351. sumer Decision Making,” Journal of Consumer Psychol- 47. Darren W. Dahl, Heather Honea, and Rajesh V. ogy 17, no. 2, 2007, pp. 107–112. Manchanda, “The Three Rs of Interpersonal Consumer 59. John A. Bargh, “Losing Consciousness: Automatic Infl u- Guilt: Relationship, Reciprocity, Reparation,” Journal of ences on Consumer Judgment, Behavior, and Motiva- Consumer Psychology 15, no. 4, 2005, pp. 307–315; Brian tion,” Journal of Consumer Research, September 2002, Wansink and Pierre Chandon, “Can ‘Low-Fat’ Nutrition pp. 280–285; Stewart Shapiro, “When an Ad’s Infl uence Is Labels Lead to Obesity?” Journal of Marketing Research, Beyond Our Conscious Control: Perceptual and Concep- November 2006, pp, 605–617. tual Fluency Effects Caused by Incidental Ad Exposure,” 48. Darren Dahl, Rajesh V. Manchanda, and Jennifer J. Argo, Journal of Consumer Research, June 1999, pp. 16–36; “Embarrassment in Consumer Purchase: The Roles of Ap Dijksterhuis, Pamela K. Smith, Rick B. Van Baaren, and Social Presence and Purchase Familiarity,” Journal of Daniel H. J. Wigboldus, “The Unconscious Consumer: Consumer Research, December 2001, pp. 473–483. Effects of Environment on Consumer Behavior,” Journal 49. Georgios A. Bakamitsos, “A Cue Alone or a Probe to of Consumer Psychology 15, no. 3, 2005, pp. 193–202. Think: The Dual Role of Affect in Product Evaluations,” 60. Deborah J. MacInnis, Vanessa M. Patrick, and C. Whan Journal of Consumer Research, December 2006, pp. Park, “Not as Happy as I Thought I’d Be? Affective Mis- 403–412; Eduardo Andrade, “Behavioral Consequences forecasting and Product Evaluations,” Journal of Con- of Affect: Combining Evaluative and Regulatory Mecha- sumer Research, March 2007, pp. 479–490; Deborah J. nisms,” Journal of Consumer Research, December 2005, MacInnis, Vanessa M. Patrick, and C. Whan Park, pp. 355–362; Harper A. Roehm and Michelle L. Roehm, “Looking Through the Crystal Ball: Affective Forecast- “Revisiting the Effect of Positive Mood on Variety Seek- ing and Misforecasting in Consumer Behavior,” Review ing,” Journal of Consumer Research, September 2005, of Marketing Research 2, 2006, pp. 43–80. pp. 330–336. 61. Vohs and Faber, “Spent Resources: Self-Regulatory 50. Aaron C. Ahuvia, “Beyond the Extended Self: Loved Resource Availability Affects Impulse Buying.” Objects and Consumers’ Identity Narratives,” Journal of 62. Lisa Guernsey, “A Site to Bring Parents Up to Speed on Consumer Research 32, June 2005, pp. 171–184. Video Games,” New York Times, January 31, 2008, p. C8; 51. Joel B. Cohen and Eduardo B. Andrade, “Affective Intu- Colin Moynihan, “Council Finds Unfit Games Sold to ition and Task-Contingent Affect Regulation,” Journal of Youths,” New York Times, December 19, 2004, p. 53; Consumer Research 31, no. 2, 2004, pp. 358–367; Nitika “Groups Assail ‘Most Violent’ Video Games, Industry G. Barg, Brian Wansink, and J. Jeffrey Inman, “The Infl u- Rating System,” Los Angeles Times, November 24, 2004, ence of Incidental Affect on Consumers’ Food Intake,” p. A34. Journal of Marketing, January 2007, pp. 194–206. 63. “News Analysis: Tobacco’s Last Stand?” Marketing, 52. Thorsten Hennig-Thurau, Markus Groth, and Michael October 27, 2004, p. 15. Paul, “Are All Smiles Created Equal? How Emotional 64. Douglas Bowman, Carrie M. Heilman, and P. B. Contagion and Emotional Labor Affect Service Rela- Seetharaman, “Determinants of Product-Use Compli- tionships,” Journal of Marketing, July 2006, pp. 58–73. ance Behavior,” Journal of Marketing Research, August 53. Adam Duhachek and Dawn Iacobucci, “Consumer 2004, pp. 324–338. Personality and Coping: Testing Rival Theories of 65. Dipankar Chakravarti, “Voices Unheard: The Psychology Process,” Journal of Consumer Psychology 15, no. 1, of Consumption in Poverty and Development,” Journal 2005, pp. 52–63; Adam Duhachek, “Coping: A Multidi- of Consumer Psychology 16, no. 4, 2006, pp. 363–376. mensional, Hierarchical Framework of Responses to 66. James R. Bettman, An Information Processing Theory of Stressful Consumption Episodes,” Journal of Consumer Consumer Choice (Reading, Mass.: Addison-Wesley, 1979). Research 32, no. 1, 2005, pp. 41–53. 67. Michael Marriott, “Gadget Designers Take Aim at 54. Sheena Leek and Suchart Chanasawatkit, “Consumer Women, and Not Just by Adding Pink,” New York Times, Confusion in the Thai Mobile Phone Market,” Journal of June 7, 2007, p. C7. Consumer Behavior 5, no. 6, 2006, pp. 518–532. 68. Lisa Sanders, “Major Marketers Get Wise to the Power 55. Teresa M. Pavia and Marlys J. Mason, “The Reflexive of Assigning Personas,” Advertising Age, April 9, 2007, Relationship Between Consumer Behavior and Adap- p. 36; Lorri Freifeld, “Focus on Retail: Best Buy tive Coping,” Journal of Consumer Research 31, no. 2, Connects with Customers,” Training, August 1, 2007, 2004, pp. 441–454. n.p.; Matthew Boyle, “Best Buy’s Giant Gamble,” For- 56. Linda L. Price, Eric Arnould, and Carolyn Folkman tune, March 29, 2006, www.cnnmoney.com; Brad An- Curasi, “Older Consumers’ Dispositions of Special Pos- derson, “Minding the Store: Analyzing Customers,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3 111/18/081/18/08 5:32:295:32:29 PMPM N-4 Endnotes

Best Buy Decides Not All Are Welcome,” Wall Street 88. Sucharita Chandran and Vicki G. Morwitz, “The Price of Journal, November 8, 2004, p. A13; Laura Heller, “The ‘Free’-dom: Consumer Sensitivity to Promotions with Sound a Big Kid Makes,” DSN Retailing Today, January Negative Contextual Infl uences,” Journal of Consumer 2006, p. 12. Research 33, no. 3, 2006, pp. 384–392; Priya Raghubir, 69. Dale Buss, “Can Harley Ride the New Wave?” Brandweek, “Free Gift with Purchase: Promoting or Discounting the October 25, 2004, p. 203. Brand?” Journal of Consumer Psychology 14, no. 1/2, 70. Robert D. Jewell and H. Rao Unnava, “Exploring Differ- pp. 181–186; Luc Wathieu, A. V. Muthukrishnan, and ences in Attitudes Between Light and Heavy Brand Bart J. Bronnenberg, “The Asymmetric Effect of Dis- Users,” Journal of Consumer Psychology 14, vol. 1–2, count Retraction on Subsequent Choice,” Journal of 2004, pp. 75–80. Consumer Research 31, no. 3, 2004, pp. 652–657. 71. Mike Beirne, “Virgin Mobile Goes After ‘Phone Poets,’” 89. Stephanie Dellande, Mary C. Gilly, and John L. Graham, Brandweek, March 24, 2008, www.brandweek.com; Todd “Gaining Compliance and Losing Weight: The Role of Wasserman, “Virgin Mobile’s New Call Placed to Teens’ the Service Provider in Health Care Services,” Journal Parents,” Brandweek, December 13, 2004, p. 14. of Marketing 68, July 2004, pp. 78–91; Sean Dwyer, Or- 72. See Claudiu V. Dimofte and Richard F. Yalch, “Consumer lando Richard, and C. David Shepherd, “An Exploratory Response to Polysemous Brand Slogans,” Journal of Study of Gender and Age Matching in the Salesperson– Consumer Research 33, no. 4, 2007, pp. 515–522. Prospective Customer Dyad: Testing Similarity- 73. See Alexander Chernev, “Jack of All Trades or Master of Performance Predictions,” Journal of Personal Selling One? Product Differentiation and Compensatory and Sales Management, Fall 1998, pp. 55–69. Reasoning in Consumer Choice,” Journal of Consumer 90. Thomas E. DeCarlo, “The Effects of Sales Message and Research 33, no. 4, 2007, pp. 430–444. Suspicion of Ulterior Motives on Salesperson Evalua- 74. Mark Rechtin, “Online Assembly Line Allows Built-to- tion,” Journal of Consumer Psychology 15, no. 3, 2005, Order Scions, Delivered Fast,” Automotive News, Febru- pp. 238–249. ary 4, 2008, www.autonews.com; Phil Patton, “Mad 91. Thomas Manoj and Vicki Morwitz, “Penny Wise and Scionists: Young, Hip, and a Bit Less Square,” New York Pound Foolish: The Left-Digit Effect in Price Cognition,” Times, June 17, 2007, p. AU-2. Journal of Consumer Research 32, no. 1, 2005, pp. 54–64; 75. Ellen Byron, “Ad Campaign and Sharper Styles Help Robert M. Schindler and Patrick N. Kirby, “Patterns of Gold Shed Its Frumpy Image,” Wall Street Journal, Rightmost Digits Used in Advertising Prices: Implica- December 24, 2004, pp. A7, A9. tions for Nine-Ending Effects,” Journal of Consumer 76. Stuart Elliott, “And the Winning Flavor Is . . .” New York Research, September 1997, pp. 192–201. Times, September 20, 2007, p. C3. 92. Jacob Jacoby, Jerry Olson, and Rafael Haddock, “Price, 77. Rob Walker, “Risky Business,” New York Times Magazine, Brand Name, and Product Composition Characteristics November 28, 2004, p. 68. as Determinants of Perceived Quality,” Journal of Ap- 78. Joe Keohane, “Fat Profi ts,” Conde Nast Portfolio, Febru- plied Psychology, December 1971, pp. 470–479; Kent B. ary 2008, pp. 90+. Monroe, “The Infl uence of Price Differences and Brand 79. Robert McNatt, “Hey, It’s Green—It Must Be Healthy,” Familiarity on Brand Preferences,” Journal of Consumer BusinessWeek, July 13, 1998, p. 6. Research, June 1976, pp. 42–49. 80. Michael Fielding, “A Clean Slate,” Marketing News, May 93. Devon DelVecchio, H. Shanker Krishnan, and Daniel C. 1, 2007, p. 9. Smith, “Cents or Percent? The Effects of Promotion 81. Charlotte Clarke, “Language Classes,” Marketing Week, Framing on Price Expectations and Choice,” Journal of July 24, 1997, pp. 35–39. Marketing, July 2007, pp. 158–170. For more on pricing 82. Asim Ansari and Carl Mela, “E-Customization,” Journal effects associated with regular and discount prices, see of Marketing Research, May 2003, pp. 131–145. Keith S. Coulter and Robin A. Coulter, “Distortion of 83. Carolyn J. Simmons and Karen L. Becker-Olsen, “Achiev- Price Discount Perceptions: The Right Digit Effect,” Jour- ing Marketing Objectives Through Social Sponsorships,” nal of Consumer Research, August 2007, pp. 162–173. Journal of Marketing, October 2006, pp. 154–169. 94. Laura Bird, “Catalogs Cut Shipping, Handling Fees to 84. Brendan I. Koerner, “Frozen Stroganoff in Just 10 Inspire Early Christmas Shopping,” Wall Street Journal, Hours,” New York Times, August 1, 2004, sec. 3, p. 2. October 24, 1995, pp. B1, B11. 85. Jeff Borden, “Good Cheer,” Marketing News, March 15, 95. Daniel J. Howard and Roger A. Kerin, “Broadening the 2008, pp. 24+. Scope of Reference Price Advertising Research: A Field 86. Laurence Ashworth, Peter R. Darke, and Mark Schaller, Study of Consumer Shopping Involvement,” Journal of “No One Wants to Look Cheap: Trade-offs Between Marketing, October 2006, pp. 185–204; Tridib Mazum- Social Disincentives and the Economic and Psychological dar, S. P. Raj, and Indrajit Sinha, “Reference Price Re- Incentives to Redeem Coupons,” Journal of Consumer search: Review and Propositions,” Journal of Marketing, Psychology 15, no. 4, 2005, pp. 295–306. October 2005, pp. 84–102; Ziv Carmon and Dan Ariely, 87. “Del Monte Squeezes Out More Sales,” Incentive Today, “Focusing on the Forgone: How Value Can Appear So November–December 2004, p. 8. Different to Buyers and Sellers,” Journal of Consumer

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4 111/18/081/18/08 5:32:295:32:29 PMPM Endnotes N-5

Research 27, December 2000, pp. 360–370; Tridib Market,” China Business News, January 24, 2008, n.p.; Mazumdar and Purushottam Papatla, “An Investigation “Lenovo’s ‘Idea’ Brand to Reach China in February,” of Reference Price Segments,” Journal of Marketing China Business News, January 4, 2008, n.p.; Steve Hamm, Research 37, May 2000, pp. 246–258. “Lenovo Thinks Beyond the ThinkPad,” BusinessWeek 96. Dilip Soman and John T. Gourville, “Transaction Decou- Online, January 4, 2008, www.businessweek.com; “ZIBA pling: How Price Bundling Affects the Decision to Designs Search for the Soul of the Chinese Consumer,” Consume,” Journal of Marketing Research 38, February BusinessWeek Innovation, September 2006, pp. 6–10. 2001, pp. 30–44. 2. Louise Witt, “Inside Intent,” American Demographics, 97. Joseph C. Nunes and Peter Boatwright, “Incidental March 2004, pp. 35–39. Prices and Their Effect on Willingness to Pay,” Journal of 3. Christopher T. Heun, “Procter & Gamble Readies Consumer Research, November 2004, pp. 457–466. Market-Research Push,” Information Week, October 15, 98. Dhananjay Nayakankuppam and Himanshu Mishra, 2001, p. 26. “The Endowment Effect: Rose-Tinted and Dark-Tinted 4. Witt, “Inside Intent.” Glasses,” Journal of Consumer Research 32, no. 3, 2005, 5. Randy Garner, “Post-It Note Persuasion: A Sticky Infl u- pp. 390–395. ence,” Journal of Consumer Psychology 15, no. 2, 2005, 99. Martha Brannigan, “Sailing on Sale: Travelers Ride a pp. 230–237. Wave of Discounts on Cruise Ships,” Wall Street Journal, 6. Stuart Elliott, “For Marketing, the Most Valuable July 17, 2000, pp. B1, B4. Player Might Be YouTube,” New York Times, February 100. Steven Gray and Amy Merrick, “Latte Letdown: Starbucks 5, 2008, p. C3. Set to Raise Prices,” Wall Street Journal, September 2, 7. “Getting Close to the Customer,” Knowledge@ Wharton, 2004, pp. B1, B5. May 5, 2004, http://knowledge.wharton.upenn.edu. 101. Ronald E. Milliman, “The Influence of Background 8. Melanie Scarborough, “Customers as Advisers: One Music on the Behavior of Restaurant Patrons,” Journal Florida Bank Established Community Boards to Give of Consumer Research, September 1986, pp. 286–289; Guidance to Its Staff,” Community Banker, January Richard Yalch and Eric Spannenberg, “Effects of Store 2008, p. 20. Music on Shopping Behavior,” Journal of Services 9. Jean Halliday, “Volvo Ads Inspired By . . . Valets,” Adver- Marketing, Winter 1990, pp. 31–39; Joseph A. Bellizi, Ayn tising Age, September 17, 2007, www.adage.com. E. Crowley, and Ronald W. Hasty, “The Effects of Color in 10. Chad Rubel, “Two Research Techniques Probe Shop- Store Design,” Journal of Retailing, Spring 1983, pp. 21–45. pers’ Minds,” Marketing News, July 29, 1996, p. 16. 102. Velitchka D. Kaltcheva and Barton A. Weitz, “When 11. Ronald B. Lieber and Joyce E. Davis, “Storytelling: A Should a Retailer Create an Exciting Store Environ- New Way to Get Close to Your Customer,” Fortune, Feb- ment?” Journal of Marketing, January 2006, pp. 107–118. ruary 3, 1997, pp. 102–108. 103. Risto Moisio and Eric J. Arnould, “Framework in Mar- 12. Sandra Yin, “Marketing Tools: The Power of Images,” keting: Drama Structure, Drama Interaction, and Drama American Demographics, November 2001, pp. 32–33. Content in Shopping Experiences,” Journal of Consumer 13. Deborah D. Heisley and Sidney J. Levy, “Autodriving: A Behavior 4, no. 4, 2005, pp. 246–256; Robert V. Kozinets, Photoelicitation Technique,” Journal of Consumer Re- John F. Sherry, Diana Storm, Adam Duhachek, Krittinee search, December 1991, pp. 257–272. Nuttavuthisit, and Benét DeBerry-Spence, “Ludic 14. Robin A. Coulter, Gerald Zaltman, and Keith S. Coulter, Agency and Retail Spectacle,” Journal of Consumer “Interpreting Consumer Perceptions of Advertising: An Research 31, no. 3, 2004, pp. 658–672. Application of the Zaltman Metaphor Elicitation Tech- 104. Timothy C. Barmann, “Apple Polishes Its Store Layout, nique,” Journal of Advertising 30, Winter 2001, pp. 1–21; Design,” Providence Journal, April 23, 2004, www. Morris B. Holbrook, “Collective Stereographic Photo projo.com. Essays: An Integrated Approach to Probing Consump- 105. “Swatch Group Sales Up 18 Percent,” National Jeweler, tion Experiences in Depth,” International Journal of January 18, 2008, n.p.; Jennifer Fishbein, “An Uptick for Research in Marketing, July 1998, pp. 201–221. Swatch on Tiffany Deal,” BusinessWeek Online, Decem- 15. “How Sweet It Is,” American Demographics, March 2000, ber 7, 2007, www.businessweek.com; Ed Taylor, “Luxe p. S18. Lines Drive Swatch Gains,” Wall Street Journal, August 25, 16. Christine Bittar, “Up in Arms,” Brandweek, June 18, 2004, p. B3; Lorna Strickland, “Time Trials,” Duty-Free 2001, pp. 17–18. International, October 15, 2004, pp. 190+; Barbara Green, 17. Faith Keenan, “Dear Diary, I Had Jell-O Today,” Busi- “Watch Retailers Gear Up for Graduation,” National nessWeek, April 10, 2001, www.businessweek.com/ tech- Jeweler, March 16, 2004, p. 10. nology/icontent/apr2001/tc20010410_958.htm. 18. Julie Schlosser, “Scanning for Dollars,” Fortune, January Enrichment 10, 2005, p. 60. 1. Steve Hamm and Kenji Hall, “Perfect: The Quest to De- 19. Kortney Stringer, “Dallas Is Hurdle, Testing Ground for sign the Ultimate Portable PC,” BusinessWeek, February Players in Restaurant Game,” Wall Street Journal, Janu- 25, 2008, pp. 42–48; “Lenovo Ranks First in China’s PC ary 3, 2005, p. B4.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5 111/18/081/18/08 5:32:295:32:29 PMPM N-6 Endnotes

20. Roy C. Anderson and Eric N. Hansen, “The Impact of 39. www.arfsite.org, January 1, 2003. Environmental Certification on Preferences for Wood 40. Jacob Jacoby and George J. Szybillo, “Consumer Re- Furniture: A Conjoint Analysis Approach,” Forest Prod- search in FTC Versus Kraft (1991): “A Case of Heads We ucts Journal, March 2004, pp. 42–50. Win, Tails You Lose,” Journal of Public Policy and Mar- 21. Ellen Byron, “A Virtual View of the Store Aisle,” Wall keting, Spring 1995, pp. 1–14; David W. Stewart, “Decep- Street Journal, October 3, 2007, p. B1. tion, Materiality, and Survey Research: Some Lessons 22. Robyn Weisman, “Web Trackers: The Spies in Your Com- from Kraft,” Journal of Public Policy and Marketing, puter,” NewsFactor Network, November 8, 2001, www. Spring 1995, pp. 15–28. newsfactor.com/perl/story/14662.html. 41. Chris Pullig, Carolyn J. Simmons, and Richard G. Ne- 23. Patrick Thibodeau, “Senate Panel Spars over Internet temeyer, “Brand Dilution: When Do New Brands Hurt Privacy,” ComputerWorld, July 13, 2001, www.cnn.com/ Existing Brands?” Journal of Marketing, April 2006, 2001/TECH/industry/07/13/privacy.legislation.idg. pp. 52–66. 24. Alison Stein Wellner, “Watch Me Now,” American Demo- 42. Joe Mandese, “Observers Rock Research,” Television graphics, October 2002, pp. S1–S4. Week, March 1, 2004, p. 35. 25. Jack Neff, “IRI Snares Campbell Soup Market-Research 43. Marlise Simons, “In the Netherlands, Eat, Drink, and Be Account,” Advertising Age, April 26, 2004, p. 8. Monitored,” New York Times, November 26, 2007, p. A4. 26. Emily Steel, “The New Focus Groups: Online Networks,” 44. John F. Gaski and Michael J. Etzel, “National Aggregate Wall Street Journal, January 14, 2008, p. B6. Consumer Sentiment Toward Marketing: A Thirty-Year 27. Jennifer Lach, “Data Mining Digs In,” American Demo- Retrospective and Analysis,” Journal of Consumer Re- graphics, July 1999, pp. 38–45. search 31, no. 4, 2005, pp. 859–867. 28. Steve Lohr, “Reaping Results: Data-Mining Goes Main- 45. Kenneth C. Schneider and Cynthia K. Holm, “Deceptive stream,” New York Times, May 20, 2007, p. BU-3; Con- Practices in Marketing Research: The Consumer’s View- stance L. Hays, “What They Know About You,” New York point,” California Management Review, Spring 1982, pp. Times, November 14, 2004, sec. 3, pp. 1, 9. 89–97. 29. Janet Logan, “Most E-mail Marketing Never Gets Read,” 46. “Office Max Brings Back Elf Viral Campaign,” Promo, East Bay Business Times, October 22, 2001, eastbay.bcen- December 11, 2007, www.promomagazine.com; “Bob tral.com/eastbay/stories/2001/10/22/ smallb4.html. Thacker, Senior VP–Marketing and Advertising, Offi ce- 30. “Frederick’s Retention E-Mail Program,” Internet Week, Max,” Advertising Age, September 17, 2007, p. S-4; June 30, 2004, n.p. Reena Jana, “The Revenge of the Generic,” Business- 31. Caterina Sismeiro and Randolph E. Bucklin, “Modeling Week Online, December 27, 2006, www.businessweek. Purchase Behavior at an E-Commerce Web Site: A Task- com; Kenneth Chang, “Enlisting Science’s Lessons to Completion Approach,” Journal of Marketing Research, Entice More Shoppers to Spend More,” New York Times, August 2004, pp. 306–323. September 19, 2006, p. F3. 32. Carolyn Yoon, Angela H. Gutchess, Fred Feinberg, and Thad A. Polk, “A Functional Magnetic Resonance Imag- Chapter 2 ing Study of Neural Dissociations Between Brand and 1. Mark Rechtin, “Which Brand Is Stronger—Scion or Person Judgments,” Journal of Consumer Research 33, Prius?” Automotive News, January 21, 2008, p. 24B; Ber- no. 1, 2006, pp. 31–40; Colin F. Camerer, George F. Loe- nard Simon, “Prius Overtakes Explorer in the US,” Fi- wenstein, and Drazen Prelec, “Neuroeconomics: How nancial Times, January 11, 2008, p. 13; Keith Naughton, Neuroscience Can Inform Economics,” Journal of Eco- “A Case of Prius Envy,” , September 3, 2007, p. nomic Literature, March 2005, pp. 9–64. 40; Steve Miller, “Supply of Priuses Rebounds, So Toyota 33. Amber Haq, “This Is Your Brain on Advertising,” Busi- Creates Demand,” Brandweek, April 30, 2007, p. 18; nessWeek Online, October 8, 2007, www.businessweek Mark Rechtin, “Spiffs Help Lift Mainstream Sales of .com. Prius,” Automotive News, April 9, 2007, p. 49. 34. Laurel Wentz, “Best Buy’s First Hispanic Ads Target Fam- 2. C. Whan Park and Banwari Mittal, “A Theory of Involve- ily Elders,” AdAge.com, August 2, 2004, www.adage.com. ment in Consumer Behavior: Problems and Issues,” in 35. Brooks Barnes, “TV Drama: For Nielsen, Fixing Old Rat- ed. J. N. Sheth, Research in Consumer Behavior (Green- ings System Causes New Static,” Wall Street Journal, wich, Conn.: JAI Press, 1979), pp. 201–231; Deborah J. September 16, 2004, p. A1. MacInnis, Christine Moorman, and Bernard J. Jaworski, 36. Rebecca Dana, “Fox Scores Super Bowl Record: 97 “Enhancing and Measuring Consumers’ Motivation, Op- Million Viewers,” Wall Street Journal, February 5, portunity, and Ability to Process Brand Information from 2008, p. B3. Ads,” Journal of Marketing, October 1991, pp. 32–53. 37. Nick Wingfi eld, “Nielsen Tracker May Benefi t Video- 3. Deborah J. MacInnis and Bernard J. Jaworski, “Infor- games as an Ad Medium,” Wall Street Journal, July 26, mation Processing from Advertisements: Toward an Inte- 2007, p. B2. grative Framework,” Journal of Marketing, 53, October 38. Christopher Lawton, “We Are All Marketers Now,” Wall 1989, pp. 1–23; Scott B. MacKenzie and Richard A. Street Journal, August 1, 2007, p. D9. Spreng, “How Does Motivation Moderate the Impact of

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6 111/18/081/18/08 5:32:295:32:29 PMPM Endnotes N-7

Central and Peripheral Processing on Brand Attitudes Model for the Study of Product Importance Percep- and Intentions?” Journal of Consumer Research, March tions,” Journal of Marketing, Summer 1983, pp. 69–81; 1992, pp. 519–529; Richard E. Petty and John T. Ca- Celsi and Olson, “The Role of Involvement in Attention cioppo, Communication and Persuasion (New York: and Comprehension Processes”; Andrew A. Mitchell, Springer-Verlag, 1986); Anthony Greenwald and Clark “The Dimensions of Advertising Involvement,” in ed. Leavitt, “Audience Involvement in Advertising: Four Kent Monroe, Advances in Consumer Research 8 (Ann Levels,” Journal of Consumer Research 11, June 1984, Arbor, Mich.: Association for Consumer Research, pp. 581–592; Ronald C. Goodstein, “Category-Based 1981), pp. 25–30; Marsha L. Richins and Peter H. Bloch, Applications and Extensions in Advertising: Motivat- “After the New Wears Off: The Temporal Context of ing More Extensive Ad Processing,” Journal of Con- Product Involvement,” Journal of Consumer Research, sumer Research, June 1993, pp. 87–99; Ellen Garbarino September 1986, pp. 280–285. and Julie A. Edell, “Cognitive Effort, Affect, and Choice,” 11. Michael J. Houston and Michael L. Rothschild, “Concep- Journal of Consumer Research, September 1997, pp. tual and Methodological Perspectives on Involvement,” 147–158. in ed. S. Jain, Research Frontiers in Marketing: Dialogues 4. Wayne D. Hoyer, “An Examination of Consumer Decision and Directions (Chicago: American Marketing Associa- Making for a Common Repeat Purchase Product,” Jour- tion, 1978), pp. 184–187; Richins and Bloch, “After the nal of Consumer Research, December 1984, pp. 822–829. New Wears Off”; Gilles Laurent and Jean-Noel Kapferer, 5. Kurt A. Carlson, Margaret G. Meloy, and J. Edward “Measuring Consumer Involvement Profi les,” Journal of Russo, “Leader-Driven Primacy: Using Attribute Order Marketing Research, February 1985, pp. 41–53. to Affect Consumer Choice,” Journal of Consumer Re- 12. C. Whan Park and S. Mark Young, “Consumer Response search 32, no. 4, 2006, pp. 513–518; Nidhi Agrawal and to Television Commercials: The Impact of Involvement Durairaj Maheswaran, “Motivated Reasoning in Out- and Background Music on Brand Attitude Formation,” come-Bias Effects,” Journal of Consumer Research 31, Journal of Marketing Research, February 1986, pp. 11–24. no. 4, 2005, pp. 798–805; Getta Menon, Lauren G. Block, 13. Judith Lynne Zaichkowsky, “Measuring the Involvement and Suresh Ramanathan, “We’re at as Much Risk as Construct,” Journal of Consumer Research, December We’re Led to Believe: The Effect of Message Cues on 1985, pp. 341–352; Laurent and Kapferer, “Measuring Judgments of Health Risk,” Journal of Consumer Re- Consumer Involvement Profi les.” search, March 2002, pp. 533–549; Shailendra Jain and 14. Nina Michaelidou and Sally Dibb, “Product Involve- Durairai Maheswaran, “Motivated Reasoning: A Depth- ment: An Application in Clothing,” Journal of Consumer of-Processing Perspective,” Journal of Consumer Behaviour 5, no. 5, 2006, pp. 442–453. Research, 2000, 26, no. 4, pp. 358–371; Ziva Kunda, “The 15. Jennifer Aaker, Susan Fournier, and S. Adam Brasel, Case for Motivated Reasoning,” Psychological Bulletin, “When Good Brands Do Bad,” Journal of Consumer 1990, pp. 480–498. Research, June 2004, pp. 1–16; Matthew Thomson, 6. Lisa E. Bolton, Joel B. Cohen, and Paul N. Bloom, “Does Deborah J. MacInnis, and C. W. Park, “The Ties that Marketing Products as Remedies Create ‘Get Out of Jail Bind: Measuring the Strength of Consumers’ Emotional Free Cards’?” Journal of Consumer Research 33, no. 1, Attachments to Brands,” Journal of Consumer Psychol- 2006, pp. 71–81. ogy 15, no. 1, 2005, pp. 77–91. 7. Ying-Ching Lin, Chien-Huang Lin, and Priya Raghubir, 16. J. Craig Andrews, Syed H. Akhter, Srinivas Durvasula, “Avoiding Anxiety, Being in Denial, or Simply Stroking and Darrel D. Muehling, “The Effect of Advertising Dis- Self-Esteem: Why Self-Positivity?” Journal of Consumer tinctiveness and Message Content Involvement on Cog- Psychology, 13, no. 4, 2003, pp. 464–477. nitive and Affective Responses to Advertising,” Journal 8. Gustavo de Mello, Deborah J. MacInnis, and David W. of Current Issues and Research in Advertising, Spring Stewart, “Threats to Hope: Effects on Reasoning About 1992, pp. 45–58; Laura M. Bucholz and Robert E. Smith, Product Information,” Journal of Consumer Research, “The Role of Consumer Involvement in Determining August 2007, pp. 153–161; Deborah J. MacInnis and Cognitive Response to Broadcast Advertising,” Journal Gustavo de Mello, “The Concept of Hope and Its Rele- of Advertising, March 1991, pp. 4–17; Darrel D. Mueh- vance to Product Evaluation and Choice,” Journal of ling, Russell N. Laczniak, and Jeffrey J. Stoltman, “The Marketing, January 2005, pp. 1–14. Moderating Effects of Ad Message Involvement: A Reas- 9. Richard L. Celsi and Jerry C. Olson, “The Role of In- sessment,” Journal of Advertising, June 1991, pp. 29–38; volvement in Attention and Comprehension Pro- Scott B. MacKenzie and Richard J. Lutz, “An Empirical cesses,” Journal of Consumer Research, September Examination of the Structural Antecedents of Attitude 1988, pp. 210–224. Toward the Ad in an Advertising Pretesting Context,” 10. Marsha L. Richins, Peter H. Bloch, and Edward F. Mc- Journal of Marketing, April 1989, pp. 48–65. Quarrie, “How Enduring and Situational Involvement 17. Barbara Mueller, “Standardization vs. Specialization: An Combine to Create Involvement Responses,” Journal of Examination of Westernization in Japanese Advertis- Consumer Psychology, September 1992, pp. 143–154; ing,” Journal of Advertising Research, January–February Peter H. Bloch and Marsha L. Richins, “A Theoretical 1992, pp. 15–24.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7 111/18/081/18/08 5:32:295:32:29 PMPM N-8 Endnotes

18. “Arizona Teenager Wins ‘American Idol,’” New York 25. Americus Reed II, “Activating the Self-Importance of Times, May 24, 2007, p. A23. Consumer Selves: Exploring Identity Salience Effects on 19. Ann E. Schlosser, “Computers as Situational Cues: Impli- Judgments,” Journal of Consumer Research 31, no. 2, cations for Consumers Product Cognitions and Atti- 2004, pp. 286–295. tudes,” Journal of Consumer Psychology 13, no. 1&2, 2003, 26. Lorna Stevens, Pauline Maclaran, and Stephen Brown, pp. 103–112. Charla Mathwick and Edward Rigdon, “Play, “Red Time Is Me Time,” Journal of Advertising, Spring Flow, and the Online Search Experinece,” Journal of Con- 2003, pp. 35–45. sumer Research 31, no. 2, 2004, pp. 324–332. 27. Randall L. Rose and Stacy L. Wood, “Paradox and the 20. Houston and Rothschild, “Conceptual and Method- Consumption of Authenticity Through Reality Televi- ological Perspectives in Involvement”; Peter H. Bloch, sion,” Journal of Consumer Research 32, no. 2, 2005, Daniel Sherrell, and Nancy Ridgway, “Consumer pp. 284–296. Search: An Extended Framework,” Journal of Consumer 28. C. Miguel Brendl, Arthur B. Markman, and Claude Research, June 1986, pp. 119–126; Peter H. Bloch, Nancy Messner, “The Devaluation Effect: Activating a Need M. Ridgway, and Scott A. Dawson, “The Shopping Mall Devalues Unrelated Objects,” Journal of Consumer Re- as Consumer Habitat,” Journal of Retailing, Spring search, March 2003, pp. 463–473. 1994, pp. 23–42; Richard L. Celsi, Randall L. Rose, and 29. Abraham H. Maslow, Motivation and Personality, 2nd Thomas W. Leigh, “An Exploration of High-Risk Leisure ed. (New York: Harper & Row, 1970). Consumption Through Skydiving,” Journal of Con- 30. C. Whan Park, Bernard J. Jaworski, and Deborah J. Mac- sumer Research, June 1993, pp. 1–23; Eric J. Arnould Innis, “Strategic Brand Concept–Image Management,” and Linda L. Price, “River Magic: Extraordinary Experi- Journal of Marketing, October 1986, pp. 135–145. ence and the Extended Service Encounter,” Journal of 31. Martha Visser, “Entrée New,” American Demographics, Consumer Research, June 1993, pp. 24–45; Morris B. December 2003–January 2004, pp. 20–23. Holbrook and Elizabeth C. Hirschman, “The Experien- 32. Judy Harris and Michael Lynn, “The Manifestations and tial Aspects of Consumption: Consumer Fantasies, Measurement of the Desire to Be a Unique Consumer,” Feelings, and Fun,” Journal of Consumer Research, Sep- Proceedings of the 1994 AMA Winter Educators’ Confer- tember 1982, pp. 132–140; Elizabeth C. Hirschman and ence, Chicago; Kelly Tepper, “Need for Uniqueness: An Morris B. Holbrook, “Experience Seeking: Emerging Individual Difference Factor Affecting Nonconformity Concepts, Methods, and Propositions,” Journal of Mar- in Consumer Responses,” Proceedings of the 1994 AMA keting, Summer 1982, pp. 92–101; Morris B. Holbrook, Winter Educators’ Conference, Chicago. Kelly Tepper Robert W. Chestnut, Terence A. Oliva, and Eric A. Tian, William O. Bearden, and Gary L. Hunter, “Con- Greenleaf, “Play as a Consumption Experience: The sumers’ Need For Uniqueness: Scale Development and Roles of Emotions, Performance, and Personality in the Validation,” Journal of Consumer Research 28, June Enjoyment of Games,” Journal of Consumer Research, 2001, pp. 50–66. September 1984, pp. 728–739. 33. Russell W. Belk, Güliz Ger, and Soren Askegaard, “The 21. Yinlong Zhang and Vikas Mittal, “Decision Diffi culty: Ef- Fire of Desire: A Multisited Inquiry into Consumer Pas- fects of Procedural and Outcome Accountability,” Jour- sion,” Journal of Consumer Research, December 2003, nal of Consumer Research 32, no. 3, 2005, pp. 465–472. pp. 632–351. 22. Celsi and Olson, “The Role of Involvement in Attention 34. Benjamin Spillman, “Shiny New Shoppes at Palazzo,” and Comprehension Processes”; Greenwald and Leavitt, Las Vegas Review-Journal, January 18, 2008, http://www. “Audience Involvement in Advertising”; Laurent and lvrj.com/business/13890922.html. Kapferer, “Measuring Consumer Involvement Profi les”; 35. John T. Cacioppo and Richard E. Petty, “The Need for Zaichkowsky, “Measuring the Involvement Construct”; Cognition,” Journal of Personality and Social Psychology, Michael L. Rothschild, “Perspectives on Involvement: February 1982, pp. 116–131; Douglas M. Stayman and Current Problems and Future Directions,” in ed. Tom Frank R. Kardes, “Spontaneous Inference Processes in Kinnear, Advances in Consumer Research 11 (Ann Advertising: Effects of Need for Cognition and Self- Arbor, Mich.: Association for Consumer Research, Monitoring on Inference Generation and Utilization,” 1984), pp. 216–217; Andrew A. Mitchell, “Involvement: A Journal of Consumer Psychology 1, no. 2, 1992, pp. 125– Potentially Important Mediator of Consumer Behavior,” 142; John T. Cacioppo, Richard Petty, and Katherine Mor- in ed. William L. Wilkie, Advances in Consumer Research, ris, “Effects of Need for Cognition on Message Evaluation, vol. 6 (Ann Arbor, Mich.: Association for Consumer Re- Recall, and Persuasion,” Journal of Personality and Social search, 1979), pp. 191–196; Petty and Cacioppo, Com- Psychology, October 1993, pp. 805–818. munication and Persuasion. 36. P. S. Raju, “Optimum Stimulation Level: Its Relationship 23. Tiffany Barnett White, “Consumer Disclosure and Dis- to Personality, Demographics, and Exploratory Behav- closure Avoidance: A Motivational Framework,” Journal ior,” Journal of Consumer Research, December 1980, pp. of Consumer Psychology 14, no. 1&2, 2004, pp. 41–51. 272–282; Jan-Benedict E. M. Steenkamp and Hans 24. Banwari Mittal, “I, Me, and Mine: How Products Be- Baumgartner, “The Role of Optimum Stimulation Level come Consumers’ Extended Selves,” Journal of Con- in Exploratory Consumer Behavior,” Journal of Con- sumer Behaviour 5, no. 6, 2006, pp. 550–562. sumer Research, December 1992, pp. 434–448.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-9

37. Stuart Elliott, “Study Tries To Help Retailers Understand 47. Rui (Juliet) Zhu and Joan Meyers-Levy, “Exploring the What Drives the Shopping Habits of Women,” New York Cognitive Mechanism that Underlies Regulatory Focus Times, January 17, 2001, p. C6. Effects,” Journal of Consumer Research 34, no. 1, 2007, 38. Robert Roth, International Marketing Communications pp. 89–98; Jing Wang and Angela Y. Lee, “The Role of (Chicago: Crain Books, 1982), p. 5. Regulatory Focus in Preference Construction,” Journal 39. H. Murray, Thematic Apperception Test Manual (Cam- of Marketing Research, February 2006, pp. 28–38; bridge, Mass.: Harvard University Press, 1943); Harold Utpal M. Dholakia, Mahesh Gopinath, Richard P. Kassarjian, “Projective Methods,” in ed. Robert Ferber, Bagozzi, and Rajan Nataraajan, “The Role of Regula- Handbook of Marketing Research (New York: McGraw- tory Focus in the Experience and Self-Control of De- Hill, 1974), pp. 85–100; Ernest Dichter, Packaging the sire for Temptations,” Journal of Consumer Psychology Sixth Sense: A Guide to Identifying Consumer Motivation 16, no. 2, 2006, pp. 163–175; Jens Förster, E. Tory Hig- (Boston: Cahners Books, 1975); Dennis Rook, “Re- gins, and Lorraine Chen Idson, “Approach and Avoid- searching Consumer Fantasy,” in ed. Elizabeth C. ance Strength During Goal Attainment: Regulatory Hirschman, Research in Consumer Behavior, vol. 3 Focus and the ‘Goal Looms Larger’ Effect,” Journal of (Greenwich, Conn.: JAI Press, 1990), pp. 247–270; David Personality and Social Psychology, November 1998, Mick, M. De Moss, and Ronald Faber, “A Projective pp. 1115–1131. Study of Motivations and Meanings of Self-Gifts: Im- 48. Eduardo B. Andrade, “Behavioral Consequences of Af- plications for Retail Management,” Journal of Retail- fect: Combining Evaluative and Regulatory Mecha- ing, Summer 1992, pp. 122–144; Mary Ann McGrath, nisms,” Journal of Consumer Research 32, no. 2, 2005, John F. Sherry, and Sidney J. Levy, “Giving Voice to the pp. 355–362. Gift: The Use of Projective Techniques to Recover Lost 49. Nathan Novemsky and Ravi Dhar, “Goal Fulfi llment and Meanings,” Journal of Consumer Psychology 2, no. 2, Goal Targets in Sequential Choice,” Journal of Consumer 1993, pp. 171–191. Research 32, no. 3, 2005, pp. 396–404. 40. Harold H. Kassarjian and Joel B. Cohen, “Cognitive Dis- 50. Anirban Mukhopadhyay and Gita Venkataramani Johar, sonance and Consumer Behavior: Reaction to the Sur- “Where There Is a Will, Is There a Way? Effects of Lay geon General’s Report on Smoking and Health,” Theories of Self-Control on Setting and Keeping Resolu- California Management Review, Fall 1965, pp. 55–65; see tions,” Journal of Consumer Research 31, no. 4, 2005, also Kenneth E. Runyon and David W. Stewart, Consumer pp. 779–786. Behavior, 3rd ed. (Columbus, Ohio: Merrill, 1987). 51. Allison R. Johnson and David W. Stewart, “A Reappraisal 41. Sharon Shavitt, Suzanne Swan, Tina M. Lowrey, and Mi- of the Role of Emotion in Consumer Behavior: Tradi- chaela Wanke, “The Interaction of Endorser Attractiveness tional and Contemporary Approaches,” in ed. Naresh K. and Involvement in Persuasion Depends on the Goal That Malhotra, Review of Marketing Research, (London: M.E. Guides Message Processing,” Journal of Consumer Psy- Sharpe, 2005), pp. 3–34. chology 3, no. 2, 1994, pp. 137–162; Robert Lawson, “Con- 52. Seunghee Han, Jennifer S. Lerner, and Dacher Keltner, sumer Decision Making Within a Goal-Driven Framework,” “Feelings and Consumer Decision Making: The Appraisal- Psychology and Marketing, August 1997, pp. 427–449; Tendency Framework,” Journal of Consumer Psychology Ingrid W. Martin and David W. Stewart, “The Differential 17, no. 3, 2007, pp. 158–168. Impact of Goal Congruency on Attitudes, Intentions, 53. Tiffany Barnett White, “Consumer Disclosure and Dis- and the Transfer of Brand Equity,” Journal of Marketing closure Avoidance: A Motivational Framework,” Journal Research, November 2001, pp. 471–484. of Consumer Psychology 14, no. 1&2, 2004, pp. 41–51. 42. Richard P. Bagozzi and Utpal Dholakia, “Goal Setting 54. Jane L. Levere, “Public Service Ads Are Seeking Young and Goal Striving in Consumer Behavior,” Journal of Blood,” New York Times, July 20, 2004, www.nytimes.com. Marketing 63, 1999, pp. 19–32. 55. Jennifer Edson Escalas, “Narrative Processing: Building 43. Dilip Soman and Amar Cheema, “When Goals Are Consumer Connections to Brands,” Journal of Con- Counterproductive: The Effects of Violation of a Behav- sumer Psychology 14, no. 1/2, 2004, pp. 168–180. ioral Goal on Subsequent Performance,” Journal of Con- 56. Nidhi Agrawal and Durairaj Maheswaran, “The Effects sumer Research, June 2004, pp. 52–62. of Self-Construal and Commitment on Persuasion,” 44. Ayelet Fishbach and Ravi Dhar, “Goals as Excuses or Journal of Consumer Research 31, no. 4, 2005, pp. 841–849; Guides: The Liberating Effect of Perceived Goal Progress S. Christian Wheeler, Richard E. Petty, and George Y. on Choice,” Journal of Consumer Research 32, no. 3, Bizer, “Self-Schema Matching and Attitude Change: 2005, pp. 370–377; Situational and Dispositional Determinants of Message 45. Joseph C. Nunes and Xavier Drèze, “The Endowed Elaboration,” Journal of Consumer Research 31, no. 4, Progress Effect: How Artifi cial Advancement Increases 2005, pp. 787–797. Effort,” Journal of Consumer Research 32, no. 4, 2006, 57. Sara Schaefer Munoz, “‘Whole Grain’: Food Labels’ New pp. 504–512. Darling?” Wall Street Journal, January 12, 2005, pp. B1, B4. 46. Richard P. Bagozzi and Utpal Dholakia, “Goal Setting 58. Jonathan Welsh, “Checkered-Flag Past Helps Ferrari Un- and Goal Striving in Consumer Behavior,” Journal of load a Fleet of Used Cars,” Wall Street Journal, January Marketing 63, 1999, pp. 19–32. 11, 2005, pp. A1, A10.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9 111/18/081/18/08 5:32:305:32:30 PMPM N-10 Endnotes

59. Eric Wilson, “Goes Well with Eggnog,” New York Times, 73. Michael Tsiros and Carrie M. Heilman, “The Effect of December 21, 2006, p. G12; Rob Walker, “Quack Expiration Dates and Perceived Risk on Purchasing Be- Addicts,” New York Times Magazine, October 10, 2004, havior in Grocery Store Perishable Categories,” Journal p. 30. of Marketing, April 2005, pp. 114–129. 60. Kim Painter, “Grasping at Strands,” USA Today, March 74. Cornelia Pechmann, Guangzhi Zhao, Marvin E. Gold- 19, 2007, p. 4D. berg, and Ellen Thomas Reibling, “What to Convey in 61. Ravi Dhar and Itamar Simonson, “Making Complemen- Antismoking Advertisements for Adolescents,” Journal tary Choices in Consumption Episodes: Highlighting of Marketing, April 2003, pp. 1–18. Versus Balancing,” Journal of Marketing Research 36, 75. Craig J. Thompson, “Consumer Risk Perceptions in a Com- February 1999, pp. 29–44. munity of Refl exive Doubt,” Journal of Consumer Research 62. “Subway Launches Program to Help Consumers Keep 32, no. 2, 2005, pp. 235–248. Diet Resolutions,” Nation’s Restaurant News, January 2, 76. “Campaign Summary: Flu 2006/07 Post-campaign Eval- 2006, p. 18. uation,” Scottish Government Publications, July 2007, 63. Park, Jaworski, and MacInnis, “Strategic Brand Concept– http://www.scotland.gov.uk/Publications/2007/07/31095 Image Management.” Journal of Marketing, 50, October, 955/1. pp. 135–145 77. Priya Raghubir and Geeta Menon, “AIDS and Me, Never 64. Alexander Chernev, “Goal Orientation and Consumer the Twain Shall Meet: The Effects of Information Accessi- Preference for the Status Quo,” Journal of Consumer Re- bility on Judgments of Risk and Advertising Effectiveness,” search 31, no. 3, 2004, pp. 557–565. Journal of Consumer Research, June 1998, pp. 52–63. 65. Raymond A. Bauer, “Consumer Behavior as Risk Tak- 78. Shailendra Pratap Jain and Durairaj Maheswaran, ing,” in ed. Robert S. Hancock, Dynamic Marketing for “Motivated Reasoning: A Depth-of-Processing Perspec- a Changing World (Chicago: American Marketing As- tive,” Journal of Consumer Research 26, March 2000, sociation, 1960), pp. 389–398; Grahame R. Dowling, pp. 358–371; Joan Meyers-Levy and Alice Tybout, “Perceived Risk: The Concept and Its Measurement,” “Schema-Congruity as a Basis for Product Evaluation,” Psychology and Marketing, Fall 1986, pp. 193–210; Journal of Consumer Research, June 1989, pp. 39–54. Lawrence X. Tarpey and J. Paul Peter, “A Comparative 79. MacInnis and Jaworski, “Information Processing from Analysis of Three Consumer Decision Strategies,” Advertisements.” Journal of Marketing, 53, October 1989, Journal of Consumer Research, June 1975, pp. 29–37. pp. 1–23. 66. James R. Bettman, “Perceived Risk and Its Components: 80. Joseph W. Alba and J. Wesley Hutchinson, “Dimensions A Model and Empirical Test,” Journal of Marketing Re- of Consumer Expertise,” Journal of Consumer Research, search, May 1973, pp. 184–190. March 1987, pp. 411–454. For an excellent overview of 67. Dana L. Alden, Douglas M. Stayman, and Wayne D. measures of consumer knowledge or expertise, see An- Hoyer, “The Evaluation Strategies of American and Thai drew A. Mitchell and Peter A. Dacin, “The Assessment of Consumers: A Cross Cultural Comparison,” Psychology Alternative Measures of Consumer Expertise,” Journal of and Marketing, March–April 1994, pp. 145–161; Ugur Consumer Research, December 1996, pp. 219–239. Yavas, Bronislaw J. Verhage, and Robert T. Green, 81. Eric J. Johnson and J. Edward Russo, “Product Familiar- “Global Consumer Segmentation Versus Local Market ity and Learning New Information,” Journal of Con- Orientation: Empirical Findings,” Management Interna- sumer Research, June 1984, pp. 542–550; Merrie Brucks, tional Review, July 1992, pp. 265–272. “The Effects of Product Class Knowledge on Informa- 68. Vincent W. Mitchell and Michael Greatorex, “Consumer tion Search Behavior,” Journal of Consumer Research, Purchasing in Foreign Countries: A Perceived Risk Anal- June 1985, pp. 1–16; Alba and Hutchinson, “Dimensions ysis,” International Journal of Advertising 9, no. 4, 1990, of Consumer Expertise.” Journal of Consumer Research, pp. 295–307. March 1987, pp. 411–454. 69. Anonymous, “Marketing Briefs,” Marketing News, 82. Oscar Suris, “New Data Help Car Lessees Shop Smarter,” March 1995, p. 11. Wall Street Journal, July 11, 1995, pp. 1, B12. 70. Jacob Jacoby and Leon Kaplan, “The Components of 83. Durairaj Maheswaran and Brian Sternthal, “The Effects Perceived Risk,” in ed. M. Venkatesan, Advances in Con- of Knowledge, Motivation, and Type of Message on Ad sumer Research, vol. 3 (Chicago: Association for Con- Processing and Product Judgments,” Journal of Con- sumer Research, 1972), pp. 382–383; Tarpey and Peter, sumer Research, June 1990, pp. 66–73. “A Comparative Analysis of Three Consumer Decision 84. Jennifer Gregan-Paxton and Deborah Roedder John, Strategies.” “Consumer Learning by Analogy: A Model of Internal 71. Jean Halliday, “GM Ads Assure Used Car Buyer,” Adver- Knowledge Transfer,” Journal of Consumer Research, tising Age, June 11, 2001, p. 10. December 1997, pp. 266–284. 72. Vanitha Swaminathan, “The Impact of Recommenda- 85. Michelle L. Roehm and Brian Sternthal, “The Moderat- tion Agents on Consumer Evaluation and Choice,” Jour- ing Effect of Knowledge and Resources on the Persua- nal of Consumer Psychology 13, no. 1&2, 2003, sive Impact of Analogies,” Journal of Consumer pp. 93–102. Research, September 2001, pp. 257.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1010 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-11

86. Michael K. Hui, Xiande Zhao, Xiucheng Fan, and Kevin Burda, “Zipped Commercials: Are They Effective?” Jour- Au, “When Does the Service Process Matter? A Test of nal of Advertising, Fall 1989, pp. 23–32. Two Competing Theories,” Journal of Consumer Re- 100. Park and Young, “Consumer Response to Television search 31, no. 2, 2004, pp. 465–475. Commercials”; Deborah J. MacInnis and C. Whan Park, 87. Richard Yalch and Rebecca Elmore-Yalch, “The Effect of “The Differential Role of Characteristics of Music on Numbers on the Route to Persuasion,” Journal of Con- High- and Low-Involvement Consumers’ Processing of sumer Research, June 1984, pp. 522–527. Ads,” Journal of Consumer Research, September 1991, 88. Noel Capon and Roger Davis, “Basic Cognitive Ability pp. 161–173; Shelly Chaiken and Alice Eagly, “Commu- Measures as Predictors of Consumer Information Pro- nication Modality as a Determinant of Persuasion: The cessing Strategies, Journal of Consumer Research, June Role of Communicator Salience,” Journal of Personality 1984, pp. 551–564. and Social Psychology, August 1983, pp. 605–614. 89. Nicole H. Lurie and Charlotte H. Mason, “Visual Repre- 101. Kenneth Lord and Robert Burnkrant, “Attention Versus sentation: Implications for Decision Making,” Journal of Distraction: The Interactive Effect of Program Involve- Marketing, January 2007, pp. 160–177. ment and Attentional Devices on Commercial Process- 90. Joe Goldeen, “Spanish-Language Web Site Aims to Edu- ing,” Journal of Advertising, March 1993, pp. 47–61; cate California Latinos on Health Care,” The Record Kenneth R. Lord and Robert E. Burnkrant, “Television (Stockton, CA), April 6, 2004, www.recordnet.com. Program Effects on Commercial Processing,” in ed. Mi- 91. Jennifer Gregan-Paxton and Deborah Roedder John, “Are chael J. Houston, Advances in Consumer Research 15 Young Children Adaptive Decision Makers? A Study of (Provo, Utah: Association for Consumer Research, Age Differences in Information Search Behavior,” Jour- 1988), pp. 213–218; Gary Soldow and Victor Principe, nal of Consumer Research, March 1995, pp. 567–580. “Response to Commercials as a Function of Program 92. Catherine A. Cole and Gary J. Gaeth, “Cognitive and Context,” Journal of Advertising Research, February– Age-Related Differences in the Ability to Use Nutrition March 1981, pp. 59–65. Information in a Complex Environment,” Journal of 102. Baba Shiv and Stephen M. Nowlis, “The Effect of Dis- Marketing Research, May 1990, pp. 175–184. tractions While Tasting a Food Sample: The Interplay of 93. Elizabeth Olson, “Catching the Bouquet, in a Dress You Informational and Affective Components in Subsequent Bought Online,” New York Times, September 2, 2007, Choice,” Journal of Consumer Research, December 2004, p. B-7. pp. 599–608. 94. Cynthia Crossen, “‘Merry Christmas to Moi’ Shoppers 103. Rajeev Batra and Michael L. Ray, “Situational Effects of Say,” Wall Street Journal, December 11, 1997, pp. B1, Advertising Repetitions: The Moderating Influence of B14. Motivation, Ability, and Opportunity to Respond,” Jour- 95. June Fletcher and Sarah Collins, “The Lazy Gardener,” nal of Consumer Research, March 1986, pp. 432–435; Wall Street Journal, June 6, 2001, pp. W1, W16. Carl Obermiller, “Varieties of Mere Exposure: The Ef- 96. Peter Wright, “The Time Harassed Consumer: Time fects of Processing Style and Repetition on Affective Re- Pressures, Distraction, and the Use of Evidence,” Jour- sponse,” Journal of Consumer Research, June 1985, pp. nal of Applied Psychology, October 1974, pp. 555–561. 17–30; Arno Rethans, John L. Swazy, and Lawrence J. 97. Rajneesh Suri and Kent B. Monroe, “The Effects of Time Marks, “The Effects of Television Commercial Repeti- Constraints on Consumers’ Judgments of Prices and tion, Receiver Knowledge, and Commercial Length: A Products,” Journal of Consumer Research, June 2003, pp. Test of the Two-Factor Model,” Journal of Marketing Re- 92–104. search, February 1986, pp. 50–61; Sharmistha Law and 98. C. Page Moreau and Darren W. Dahl, “Designing the So- Scott A. Hawkins, “Advertising Repetition and Con- lution: The Impact of Constraints on Consumers’ Cre- sumer Beliefs: The Role of Source Memory,” in ed. Wil- ativity,” Journal of Consumer Research 32, no. 1, 2005, liam Wells, Measuring Advertising Effectiveness pp. 13–22. (Mahwah, N.J.: Lawrence Erlbaum Associates, 1997), 99. Danny L. Moore, Douglas Hausknecht, and Kanchana pp. 67–75; Giles D’Sousa and Ram C. Rao, “Can Repeat- Thamodaran, “Time Compression, Response Opportu- ing an Advertisement More Frequently Than the Com- nity, and Persuasion,” Journal of Consumer Research, petition Affect Brand Preference in a Mature Market?” June 1986, pp. 85–99; Priscilla LaBarbera and James Mac- Journal of Marketing 59, no. 2, 1995, pp. 32–43. Laughlin, “Time Compressed Speech in Radio Advertis- 104. Margaret C. Campbell and Kevin Lane Keller, “Brand Fa- ing,” Journal of Marketing, January 1979, pp. 30–36; miliarity and Advertising Repetition Effects,” Journal of Shelly Chaiken and Alice Eagly, “Communication Mo- Consumer Research, September 2003, pp. 292–304. dality as a Determinant of Message Persuasiveness and 105. Dan Ariely, “Controlling the Information Flow: Effects on Message Comprehensibility,” Journal of Personality and Consumers’ Decision Making and Preferences,” Journal Social Psychology, March 1976, pp. 605–614; Herbert of Consumer Research 27, September 2000, pp. 233–248. Krugman, “The Impact of Television Advertising: Learn- 106. Ibid. ing Without Involvement,” Public Opinion Quarterly, 107. Fred Vogelstein, “Can Schwab Get Its Mojo Back?” For- Fall 1965, pp. 349–356; Patricia A. Stout and Benedicta tune, September 17, 2001, pp. 93–97.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1111 111/18/081/18/08 5:32:305:32:30 PMPM N-12 Endnotes

108. Linda Daily, “Umpqua Bank Debuts Innovation Lab,” 12. Amy L. Webb, “More Consumers Are Ignoring Ads, Survey Community Banker, January 2008, p. 11; Renee Kimmel, Shows,” Wall Street Journal Europe, June 18, 2001, p. 29. “Bank Aids Early Entrepreneurs,” Brandweek, July 23, 13. Kevin Downey, “Commercial Zapping Doesn’t Matter,” 2007, p. 38; Karen Krebsbach, “Is Umpqua Cool? Maybe. Broadcasting & Cable, September 3, 2007, p. 8. Quirky? Yup. Successful? No Question About It,” U.S. 14. Steve McClellan, “It’s Inescapable: DVRs Here to Stay,” Banker, June 2007, p. 24; Bill Breen, “The Mind Reader,” Television Week, November 29, 2004, p. 17. Fast Company, October 2006, pp. 71–72; Rob Walker, 15. Brian Steinberg, “How to Stop Them from Skipping: “Branching Out: Umpqua Bank,” New York Times Maga- TiVo Tells All,” Advertising Age, July 16, 2007, p. 1; Gina zine, September 24, 2006, p. 21. Piccalo, “TiVo Will No Longer Skip Past Advertisers,” Los Angeles Times, November 17, 2004, p. A1. Chapter 3 16. Dean M. Krugman, Glen T. Cameron, and Candace 1. Dianna Dilworth, “Is In-Game Advertising Ready to McKearney White, “Visual Attention to Programming Take the Next Step?” DM News, January 21, 2008, www. and Commercials: The Use of In-Home Observations,” dmnews.com; Allison Enright, “Inside In-game Advertis- Journal of Advertising, Spring 1995, pp. 1–12; S. Sid- ing,” Marketing News, September 15, 2007, pp. 26+; darth and Amitava Chattopadhyay, “To Zap or Not to Abbey Klaassen, “Buying In-Game Ads? Be Sure They’re Zap: A Study of the Determinants of Channel Switching at Eye Level,” Advertising Age, July 23, 2007, www.adage During Commercials,” Marketing Science 17, no. 2, .com. 1998, pp. 124–138. 2. Mike Molesworth, “Real Brands in Imaginary Worlds: 17. Bill Carter, “NBC Is Hoping Short Movies Keep Viewers Investigating Players’ Experiences of Brand Placement from Zapping,” New York Times, August 4, 2003, p. C1. in Digital Games,” Journal of Consumer Behaviour 5, no. 18. “Kids See, Kids Do? TV Ads and Obesity,” Marketing 4, 2006, pp. 355–366. News, December 15, 2007, p. 4. 3. “Visa Rolls with New Multimedia Advertising Cam- 19. Sarah Ellison, “Kraft Limits on Kids’ Ads May Cheese Off paign,” Wireless News, September 20, 2007; “‘Game of Rivals,” Wall Street Journal, January 13, 2005, p. B3; Todd Life’ Takes Visa,” San Francisco Chronicle, March 27, Wasserman, “Curbing Their Appetite,” Brandweek, De- 2007, p. B6; Maria Aspan, “Small and Plastic, with an cember 6, 2004, pp. 24–26; 28; Annie Seeley and Martin Upscale Tilt,” New York Times, February 13, 2007, p. C7; Glenn, “Kids and Junk Food: Are Ads to Blame?” Grocer, “Visa Will Relaunch Advertising Campaign Aimed at May 15, 2004, p. 30. Hispanics,” Cardline, August 20, 2004, p. D2. 20. Burt Helm, “Cutting the Stack of Catalogs, Business- 4. Adam Finn, “Print Ad Recognition Readership Scores: Week, December 20, 2007, www.businessweek.com. An Information Processing Perspective,” Journal of 21. Christopher Conkey, “FTC Wins Order to Shut Down Marketing Research, May 1988, pp. 168–177. Spam from Adult Web Sites,” Wall Street Journal, Janu- 5. John Battle, “Cashing in at the Register,” Aftermarket ary 12, 2005, p. D2; “FCC Adopts Rules Under the Business, September 1, 1994, pp. 12–13. CAN-SPAM Act to Protect Wireless Subscribers,” Com- 6. Laura Petrecca, “Wal-Mart TV Sells Marketers Flexibil- puter & Internet Lawyer, October 2004, p. 39. ity,” USA Today, March 29, 2007, p. 3B; Ann Zimmerman, 22. Allison Enright, “(Third) Screen Tests,” Marketing News, “Wal-Mart Adds In-Store TV Sets, Lifts Advertising,” Wall March 15, 2007, pp. 17–18. Street Journal, September 22, 2004, p. A20. 23. Bob Tedeschi, “Reaching More Customers with a Simple 7. Douglas A. Blackmon, “New Ad Vehicles: Police Cars, Text Message,” New York Times, July 16, 2007, p. C6. School Buses, Garbage Trucks,” Wall Street Journal, Feb- 24. Cynthia H. Cho, “Outdoor Ads, Here’s Looking at You,” ruary 20, 1996, pp. B1, B6; Suzanne Vranica, “Think Wall Street Journal, July 12, 2004, p. B3; Bradley John- Graffi ti Is All That’s Hanging in Subway Tunnels? Look son, “Cracks in the Foundation,” Advertising Age, De- Again,” Wall Street Journal, April 4, 2001, pp. B1, B6; cember 8, 2003, pp. 1, 10. Leslie Chang, “Online Ads in China Go Offline,” Wall 25. “New TiVo Service Monitors Skipping Habits,” Medi- Street Journal, July 30, 2000, pp. B1, B6. aWeek, November 12, 2007, p. 3; Brian Steinberg, “How 8. “Panasonic Signs Deal with Road Ads,” Marketing, Janu- to Stop Them from Skipping: TiVo Tells All,” Advertising ary 8, 2004, p. 6. Age, July 16, 2007, p. 1. 9. For more about consumer control of e-mail advertising, 26. Sarah Lacy, “Web Numbers: What’s Real?” BusinessWeek, see Ray Kent and Hege Brandal, “Improving Email Re- October 23, 2007, p. 98; Jessi Hempel, “The Online sponse in a Permission Marketing Context,” International Numbers Game,” Fortune, September 3, 2007, p. 18. Journal of Market Research, Winter 2003, pp. 489–504. 27. Rik Pieters, Edward Rosbergen, and Michel Wedel, “Vi- 10. Steven M. Edwards, Hairong Li, and Joo-Hyun Lee, sual Attention to Repeated Print Advertising: A Test of “Forced Exposure and Psychological Reactance,” Jour- Scanpath Theory,” Journal of Marketing Research 36, nal of Advertising, Fall 2002, pp. 83–95. November 1999, pp. 424–438. 11. Paul Surgi Speck and Michael T. Elliott, “Predictors of 28. Rik Pieters and Michel Wedel, “Goal Control of Atten- Advertising Avoidance in Print and Broadcast Media,” tion to Advertising: The Yarbus Implication,” Journal of Journal of Advertising, Fall 1997, pp. 61–76. Consumer Research, August 2007, pp. 224–233.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1212 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-13

29. Trebor Banstetter, “American Sues Google over ‘Spon- 39. Paula Lehman, “Social Networks That Break a Sweat,” sored Links,’” Fort Worth Star-Telegram, August 18, BusinessWeek, February 4, 2008, p. 68. 2007, www.dfw.com. 40. Arch Woodside and J. William Davenport Jr., “The Effect 30. Scott B. MacKenzie, “The Role of Attention in Mediating of Salesman Similarity and Expertise on Consumer Pur- the Effect of Advertising on Attribute Importance,” Jour- chasing Behavior,” Journal of Marketing Research, May nal of Consumer Research, September 1986, pp. 174– 1974, pp. 198–202. 195; Richard E. Petty and Timothy C. Brock, “Thought 41. Robert E. Burnkrant and Daniel J. Howard, “Effects of Disruption and Persuasion: Assessing the Validity of At- the Use of Introductory Rhetorical Questions Versus titude Change Experiments,” in eds. Richard E. Petty, Statements on Information Processing,” Journal of Per- Thomas Ostrom, and Timothy C. Brock, Cognitive Re- sonality and Social Psychology, December 1984, pp. sponses in Persuasion (Hillsdale, N.J.: Lawrence Erl- 1218–1230. baum, 1981), pp. 55–79. 42. Grant McCracken, “Who Is the Celebrity Endorser? Cul- 31. Joe Flint, “Disappearing Act: The Amount of TV Screen tural Foundations of the Endorsement Process,” Journal Devoted to Show Shrinks,” Wall Street Journal, March of Consumer Research, December 1989, pp. 310–321; 29, 2001, pp. B1, B6. Jeffrey Burroughs and Richard A. Feinberg, “Using Re- 32. L. Hasher and R. T. Zacks, “Automatic and Effortful Pro- sponse Latency to Assess Spokesperson Effectiveness,” cesses in Memory,” Journal of Experimental Psychology: Journal of Consumer Research, September 1987, pp. General, September 1979, pp. 356–388; W. Schneider 295–299. and R. M. Shiffrin, “Controlled and Automatic Human 43. Martin Lindstrom, “Martin Lindstrom’s Weekly Video Re- Information Processing: I. Detection, Search, and At- ports: Spotlighting Branding Practices from Around the tention,” Psychological Review, January 1977, pp. 1–66; World,” Advertising Age, June 4, 2007, www.adage.com. R. M. Shiffrin and W. Schneider, “Controlled and Auto- 44. Deborah J. MacInnis and C. Whan Park, “The Differen- matic Human Information Processing: II. Perceptual tial Role of Characteristics of Music on High- and Low- Learning, Automatic Attending, and a General Theory,” Involvement Consumers’ Processing of Ads,” Journal of Psychological Review, March 1977, pp. 127–190. Consumer Research, September 1991, pp. 161–173; 33. Chris Janiszewski, “Preconscious Processing Effects: The David W. Stewart and David H. Furse, Effective Televi- Independence of Attitude Formation and Conscious sion Advertising: A Study of 1000 Commercials (Lexing- Thought,” Journal of Consumer Research, September ton, Mass.: Lexington Books, 1986); James J. Kellaris and 1988, pp. 199–209; Joan Meyers-Levy, “Priming Effects Robert J. Kent, “An Exploratory Investigation of Re- on Product Judgments: A Hemispheric Interpretation,” sponses Elicited by Music Varying in Tempo, Tonality, Journal of Consumer Research, June 1989, pp. 76–87. and Texture,” Journal of Consumer Psychology, March 34. Janiszewski, “Preconscious Processing Effects”; Chris 1993, pp. 381–402; James J. Kellaris, Anthony Cox, and Janiszewski, “The Infl uence of Print Advertisement Or- Dena Cox, “The Effects of Background Music on Ad Pro- ganization on Affect Toward a Brand Name,” Journal of cessing Contingency Explanation,” Journal of Consumer Consumer Research, June 1990, pp. 53–65. Research, October 1993, pp. 114–126. 35. Chris Janiszewski, “Preattentive Mere Exposure Effects,” 45. Chris Gaerig, “With Feist and The Books, Ads Take Aim Journal of Consumer Research, December 1993, pp. 376– at New Audience, The Michigan Daily, January 15, 2008, 392; Janiszewski, “Preconscious Processing Effects”; www.michigandaily.com; Jamie LaReau, “Music Is Key Janiszewski, “The Infl uence of Print Advertisement Or- to Carmakers’ Marketing,” Automotive News, December ganization on Affect Toward a Brand Name.” 20, 2004, p. 22. 36. Janiszewski, “Preattentive Mere Exposure Effects”; Stew- 46. Brian Sternthal and Samuel Craig, “Humor in Advertis- art Shapiro and Deborah J. MacInnis, “Mapping the Re- ing,” Journal of Marketing, October 1973, pp. 12–18; lationship Between Preattentive Processing and Thomas Madden and Marc G. Weinberger, “The Effect Attitudes,” in eds. John Sherry and Brian Sternthal, Ad- of Humor on Attention in Magazine Advertising,” Jour- vances in Consumer Research, vol. 19 (Provo, Utah: As- nal of Advertising, September 1982, pp. 8–14. sociation for Consumer Research, 1992), pp. 505–513. 47. Martin Lindstrom, “Martin Lindstrom’s Weekly Video Re- 37. Stewart Shapiro, “When an Ad’s Influence Is Beyond ports: Spotlighting Branding Practices from Around the Our Conscious Control: Perceptual and Conceptual Flu- World,” Advertising Age, June 4, 2007, www.adage.com. ency Effects Caused by Incidental Ad Exposure,” Journal 48. Josephine L. C. M. Woltman Elpers, Ashesh Mukherjee, of Consumer Research 26, June 1999, pp. 16–36; Stewart and Wayne D. Hoyer, “Humor in Television Advertising: Shapiro, Deborah J. MacInnis, and Susan E. Heckler, A Moment-to-Moment Analysis,” Journal of Consumer “The Effects of Incidental Ad Exposure on the Forma- Research, December 2004, pp. 592–598. tion of Consideration Sets,” Journal of Consumer Re- 49. Sherman So, “Unsolicited Messages Still a Novelty in the search, June 1997, pp. 94–104. Mainland,” Asia Africa Intelligence Wire, November 9, 38. Richard L. Celsi and Jerry C. Olson, “The Role of Involve- 2004, n.p. ment in Attention and Comprehension Processes,” Jour- 50. Kate Fitzgerald, “In-Stadium Tech Reinvents Ad Game,” nal of Consumer Research, September 1988, pp. 210–224. Advertising Age, October 27, 2003, p. S-6.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1313 111/18/081/18/08 5:32:305:32:30 PMPM N-14 Endnotes

51. Satya Menon and Dilip Soman, “Managing the Power 64. Chris Janiszewski, “The Infl uence of Display Character- of Curiosity for Effective Web Strategies,” Journal of Ad- istics on Visual Exploratory Search Behavior,” Journal of vertising, Fall 2002, pp. 1–14; Yih Hwai Lee, “Manipulat- Consumer Research, December 1998, pp. 290–301. ing Ad Message Involvement Through Information 65. Edward Rosbergen, Rik Pieters, and Michel Wedel, “Visual Expectancy: Effects on Attitude Evaluation and Confi - Attention to Advertising: A Segment-Level Analysis,” Jour- dence,” Journal of Advertising 29, no. 2, Summer 2000, nal of Consumer Research, December 1997, pp. 305–314. pp. 29–42; Joan Meyers-Levy and Alice Tybout, “Schema 66. Jean Halliday, “Auto Shopping Website Vehix to Now Fill Congruity as a Basis for Product Evaluation,” Journal of Three Screens,” Advertising Age, July 26, 2007, www. Consumer Research, June 1989, pp. 39–54. Characteris- adage.com; Louise Story, “Toyota’s Latest Commercial Is tics of Music can also Cause Surprise; see James Kellaris Not on TV. Try the Xbox Console,” New York Times, Oc- and Ronald Rice (1993), “The Infl uence of Tempo, Loud- tober 8, 2007, p. C6. ness and Gender of Listener on Responses to Music,” 67. Priya Raghubir and Eric A. Greenleaf, “Ratios in Propor- Psychology and Marketing 10, no. 1, pp. 15–29. tion: What Should the Shape of the Package Be?” Jour- 52. Dana L. Alden, Ashesh Mukherjee, and Wayne D. Hoyer, nal of Marketing, April 2006, pp. 95–107; Priya Raghubir “The Effects of Incongruity, Surprise and Positive Mod- and Aradhna Krishna, “Vital Dimensions in Volume Per- erators on Perceived Humor in Television Advertising,” ception: Can the Eye Fool the Stomach?” Journal of Journal of Advertising 29, no. 2, Summer 2000, pp. 1–15; Marketing Research 36, August 1999, pp. 313–326; Ar- Elpers, Mukherjee, and Hoyer, “Humor in Television Ad- adhna Krishna, “Interaction of Senses: The Effect of Vi- vertising: A Moment-to-Moment Analysis.” sion Versus Touch on the Elongation Bias,” Journal of 53. Anthony Malakian, “Ad Beat: Provident Introduces the Consumer Research 32, no. 4, 2006, pp. 557–566. Iconoclastic ‘Mrs. P,’” Banking Wire, November 19, 68. Valerie Folkes and Shashi Matta, “The Effect of Package 2007, p. 34. Shape on Consumers’ Judgments of Product Volume,” 54. Nigel K. Li Pope, Kevin E. Voges, and Mark R. Brown, Journal of Consumer Research, September 2004, pp. “The Effect of Provocation in the Form of Mild Erotica 390–401. on Attitude to the Ad and Corporate Image,” Journal of 69. John R. Doyle, Paul A. Bottomley, “Dressed for the Occa- Advertising, Spring 2004, pp. 69–82. sion: Font-Product Congruity in the Perception of Logo- 55. Edward F. McQuarrie and David Glen Mick, “Visual type,” Journal of Consumer Psychology 16, no. 2, 2006, Rhetoric in Advertising: Text-Interpretive, Experimen- pp. 112–123. tal, and Reader-Response Analyses,” Journal of Con- 70. Peter H. Lindsay and Donald A. Norman, Human Infor- sumer Research 26, June 1999, pp. 37–54. mation Processing: An Introduction to Psychology (New 56. Finn, “Print Ad Recognition Readership Scores.” York: Academic Press, 1973). 57. Avery M. Abernethy and David N. Laband, “The Impact 71. Ibid. of Trademarks and Advertisement Size on Yellow Page 72. Ibid. Call Rates,” Journal of Advertising Research, March 2004, 73. Gerald J. Gorn, Amitava Chattopadhyay, and Tracey Yi, “Ef- pp. 119–125. fects of Color as an Executional Cue: They’re in the Shade,” 58. Rik Pieters and Michel Wedel, “Attention Capture and Management Science, October 1997, pp. 1387–1401. Transfer in Advertising: Brand, Pictorial, and Text-size 74. Greg Morago, “Shapely Stuff Makes Waves,” Hartford Effects,” Journal of Marketing, April 2004, pp. 36–50. Courant, March 23, 2007, p. H1. 59. Roseanne Harper, “Secondary Produce Displays Boost 75. Cathy Horyn, “A New Year, A New Color. But Are We Sales,” Supermarket News, November 15, 2004, p. 54. Blue?” New York Times, December 20, 2007, p. G1. 60. S. Shyam Sundar and Sriram Kalyanaraman, “Arousal, 76. Marnell Jameson, “The Palette Patrol,” Los Angeles Memory, and Impression-Formation Effects of Anima- Times, June 13, 1997, pp. E1, E8. tion Speed in Web Advertising,” Journal of Advertising, 77. Lindsay and Norman, Human Information Processing. Spring 2004, pp. 7–17; Werner Krober-Riel, “Activation 78. Amitava Chattopadhyay, Darren W. Dahl, Robin J. B. Research: Psychobiological Approaches in Consumer Ritchie, and Kimary N. Shahin, “Hearing Voices: The Research,” Journal of Consumer Research, March 1979, Impact of Announcer Speech Characteristics on Con- pp. 240–250; Morris B. Holbrook and Donald R. Leh- sumer Response to Broadcast Advertising,” Journal of mann, “Form vs. Content in Predicting Starch Scores,” Consumer Psychology 13, no. 3, 2003, pp. 198–204. Journal of Advertising Research, August 1980, pp. 53–62. 79. Hannah Booth, “Sound Minds: Brands These Days Need 61. Mackenzie, “The Role of Attention in Mediating the Ef- to Sound Good as Well as Look Good,” Design Week, fect of Advertising on Attribute Importance.” April 15, 2004, p. 163. 62. Walter Nicholls, “The U.S. Is Turned On to Wine,” Wash- 80. Eric Yorkston and Geeta Menon, “A Sound Idea: Pho- ington Post, January 2, 2008, www.washingtonpost.com. netic Effects of Brand Names on Consumer Judgments,” 63. Karen V. Fernandez and Dennis L. Rosen, “The Effec- Journal of Consumer Research, June 2004, pp. 43–51. tiveness of Information and Color in Yellow Pages Ad- 81. Ronald E. Milliman, “Using Background Music to Affect vertising,” Journal of Advertising 29, no. 2, Summer the Behavior of Supermarket Shoppers,” Journal of Mar- 2000, pp. 61–73. keting, Summer 1982, pp. 86–91.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1414 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-15

82. Colleen Bazdarich, “In a Buying Mood? Maybe It’s the Journal of Experimental Psychology: Learning, Memory Muzak,” Business 2.0, March 2002, p. 100. and Cognition, July 1990, pp. 648–655. 83. Ronald E. Millman, “The Influence of Background 96. Theresa Howard, “Who Needs Ads When You’ve Got Hot Music on the Behavior of Restaurant Patrons,” Journal Doughnuts Now?” USA Today, May 31, 2001, p. B3. of Consumer Research, September 1986, pp. 286–289; 97. Anick Bosmans, “Scents and Sensibility: When Do (In) Richard Yalch and Eric Spannenberg, “Effects of Store Congruent Ambient Scents Infl uence Product Evalua- Music on Shopping Behavior,” Journal of Services Mar- tions?” Journal of Marketing, July 2006, pp. 32–43. keting, Winter 1990, pp. 31–39. 98. Marty Hair, “Artificial Tree Owners Hunt for Smell of 84. Mark I. Alpert and Judy Alpert, “The Effects of Music in Christmas,” Detroit Free Press, November 26, 2004, Advertising on Mood and Purchase Intentions,” Work- www.freep.com. ing paper No. 85/86–5–4, Department of Marketing Ad- 99. Maureen Morrin and S. Ratneshwar, “Does It Make ministration, University of Texas, 1986. Sense to Use Scents to Enhance Brand Memory?” Jour- 85. Gerald J. Gorn, “The Effects of Music in Advertising on nal of Marketing Research, February 2003, pp. 10–25. Choice Behavior,” Journal of Marketing, Winter 1982, 100. Susan Reda, “Dollars and Scents,” Stores, August 1994, pp. 94–101; C. Whan Park and S. Mark Young, “Con- p. 38. sumer Response to Television Commercials: The Impact 101. Thomas K. Grose, “That Odd Smell May Be Your E- of Involvement and Background Music on Brand Atti- mail,” U.S. News & World Report, August 6, 2001, p. 33. tude Formation,” Journal of Marketing Research, Febru- 102. Karen A. Newman, “Parry and Advance: P&G’s Martin ary 1986, pp. 11–24; MacInnis and Park, “The Hettich Builds on the Febreze Promise One Move at a Differential Role of Characteristics of Music on High- Time,” Global Cosmetic Industry, December 2007, pp. and Low-Involvement Consumers’ Processing of Ads.” 46+. 86. Kate Fitzgerald, “In-Store Media Ring Cash Register,” 103. Maxine Wilkie, “Scent of a Market,” American Demo- Advertising Age, February 9, 2004, p. 43. graphics, August 1995, pp. 40–49. 87. “Kellogg’s Launches On-Pack Promotion for Nutri- 104. Joann Peck and Terry L. Childers, “Individual Differ- Grain,” Talking Retail, January 8, 2008, www.talkingre- ences in Haptic Information Processing,” Journal of tail.com. Consumer Research, December 2003, pp. 430–442. 88. JoAndrea Hoegg and Joseph W. Alba, “Taste Perception: 105. Jacob Hornik, “Tactile Stimulation and Consumer Re- More (and Less) than Meets the Tongue,” Journal of sponse,” Journal of Consumer Research, December Consumer Research, March 2007, pp. 490–498. 1992, pp. 449–458. 89. Jeanne Whalen, “Foul Taste Is Part of the Cure,” Wall 106. Sak Onkvisit and John J. Shaw, International Marketing: Street Journal, November 5, 2007, p. B4. Analysis and Strategy (Columbus, Ohio: Merrill, 1989). 90. Trygg Engen, The Perception of Odors (New York: Aca- 107. Joann Peck and Jennifer Wiggins, “It Just Feels Good: demic Press, 1982); Trygg Engen, “Remembering Odors Customers’ Affective Response to Touch and Its Infl u- and Their Names,” American Scientist, September–Oc- ence on Persuasion,” Journal of Marketing, October tober 1987, pp. 497–503. 2006, pp. 57–69. 91. T. Schemper, S. Voss, and W. S. Cain, “Odor Identifi ca- 108. Deborah Brown McCabe and Stephen M. Nowlis, “The tion in Young and Elderly Persons,” Journal of Geron- Effect of Examining Actual Products or Product De- tology, December 1981, pp. 446–452; J. C. Stevens and scriptions on Consumer Preference,” Journal of Con- W. S. Cain, “Smelling via the Mouth: Effect of Aging,” sumer Psychology 13, no. 4, 2003, pp. 431–439. Perception and Psychophysics, September 1986, 109. M. Eastlake Stevens, “REI’s X-Treme Sports Retailing,” pp. 142–146. Colorado Biz, August 2000, pp. 56–57. 92. W. S. Cain, “Odor Identifi cation by Males and Females: 110. Alison Fahey, “Party Hardly,” Brandweek, October 26, Prediction vs. Performance,” Chemical Senses, February 1992, pp. 24–25. 1982, pp. 129–142. 111. “Selling It: Nips Are Nipped,” Consumer Reports, De- 93. Beryl Leiff Benderly, “Aroma,” Health, December 1988, cember 2007, p. 67. pp. 62–77. 112. Richard Gibson, “Bigger Burger by McDonald’s: A Two 94. M. S. Kirk-Smith, C. Van Toller, and G. H. Dodd, “Un- Ouncer,” Wall Street Journal, April 18, 1996, p. B1. conscious Odor Conditioning in Human Subjects,” Bio- 113. Stuart Rogers, “How a Publicity Blitz Created the Myth logical Psychology 17, 1983, pp. 221–231. of Subliminal Advertising,” Public Relations Quarterly, 95. Pamela Weentraug, “Sentimental Journeys: Smells Have Winter 1992, pp. 12–18. the Power to Arouse Our Deepest Memories, Our Most 114. Martha Rogers and Christine A. Seiler, “The Answer Is Primitive Drives,” Omni, August 1986, p. 815; Howard No,” Journal of Advertising Research, March–April 1994, Erlichman and Jack N. Halpern, “Affect and Memory: pp. 36–46; W. B. Key, Subliminal Seduction (Englewood Effects of Pleasant and Unpleasant Odors on Retrieval Cliffs, N.J.: Prentice-Hall, 1973); Matthew Fitzgerald, of Happy and Unhappy Memories,” Journal of Personal- Media Sex-ploitation (Englewood Cliffs, N.J.: Prentice- ity and Social Psychology, May 1988, pp. 769–779; Frank Hall, 1976); W. B. Key, The Clamplate Orgy (Englewood R. Schab, “Odors and the Remembrance of Things Past,” Cliffs, N.J.: Prentice-Hall, 1980); Martha Rogers and Kirk

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1515 111/18/081/18/08 5:32:305:32:30 PMPM N-16 Endnotes

H. Smith, “Public Perceptions of Subliminal Advertising: Megerian, “The Prize in the Parking Lot,” BusinessWeek, Why Practitioners Shouldn’t Ignore This Issue,” Journal of September 3, 2007, p. 11; The Sauces and Condiments Advertising Research, March–April 1993, pp. 10–19; Mi- Aisle Was Shaken Up in March This Year by Heinz,” Grocer, chael Lev, “No Hidden Meaning Here: Survey Sees Sub- September 22, 2007, p. 44; “Ketchup Passed as Art,” UPI liminal Ads,” New York Times, June 16, 1991, pp. 22, S12. News Track, April 6, 2007, www.upi.com/newstrack; Louise 115. Sharon Beatty and Del I. Hawkins, “Subliminal Stimula- Story, “Putting Amateurs in Charge,” New York Times, May tion: Some New Data and Interpretation,” Journal of 26, 2007, pp. C1, C9; “Heinz Launches Its Organic Tomato Advertising, June 1989, pp. 4–9; Myron Gable, Henry T. Ketchup,” Marketing, February 7, 2007, p. 45. Wilkens, Lynn Harris, and Richard Feinberg, “An Evalu- ation of Subliminally Embedded Sexual Stimuli and Chapter 4 Graphics,” Journal of Advertising, March 1987, pp. 1. Steven Scheer, “De Beers Sees ‘Challenging’ 2008 for 26–32; Dennis L. Rosen and Surendra N. Singh, “An In- Diamond Sector,” Reuters, February 11, 2008, www.reu- vestigation of Subliminal Embed Effect on Multiple ters.com; Christina Passariello, “European Jewelers En- Measures of Advertising Effectiveness,” Psychology and gage in Global Battle for Brides,” Wall Street Journal, Marketing, March–April 1992, pp. 157–173; J. Steven August 3, 2007, p. B1; “De Beers Uses Consumer Site to Kelly, “Subliminal Embeds in Print Advertising: A Chal- Push Diamond Quality Standard,” New Media Age, May lenge to Advertising Ethics,” Journal of Advertising, Sep- 17, 2007, p. 2; “Changing Facets: Diamonds,” The Econo- tember 1979, pp. 20–24; Anthony R. Pratkanis and mist, February 24, 2007, p. 76. Anthony G. Greenwald, “Recent Perspectives on Uncon- 2. Kevin Lane Keller, “Brand Synthesis: The Multidimen- scious Processing: Still No Marketing Applications,” Psy- sionality of Brand Knowledge,” Journal of Consumer Re- chology and Marketing, Winter 1988, pp. 337–353; Joel search, March 2003, pp. 595–600. Saegert, “Why Marketing Should Quit Giving Subliminal 3. Brian T. Ratchford, “The Economics of Consumer Advertising the Benefi t of the Doubt,” Psychology and Knowledge,” Journal of Consumer Research, March Marketing, March–April 1987, pp. 157–173. 2001, pp. 397–411. 116. A. J. Marcel, “Conscious and Unconscious Perception: 4. Lawrence W. Barsalou, Cognitive Psychology: An Over- Experiments on Visual Masking and Word Recognition,” view for Cognitive Scientists (Hillsdale, N.J.: Lawrence Cognitive Psychology, June 1983, pp. 197–237; A. J. Mar- Erlbaum, 1992); James R. Bettman, “Memory Factors in cel, “Conscious and Unconscious Perception: An Ap- Consumer Choice: A Review,” Journal of Marketing, proach to the Relations Between Phenomenal Spring 1979, pp. 37–53; Merrie Brucks and Andrew A. Experience and Perceptual Processes,” Cognitive Psy- Mitchell, “Knowledge Structures, Production Systems chology, September 1983, pp. 238–300. and Decision Strategies,” in ed. Kent B. Monroe, Ad- 117. Ronald C. Goodstein and Ajay Kalra, “Incidental Expo- vances in Consumer Research, vol. 8 (Ann Arbor, Mich.: sure and Affective Reactions to Advertising,” Working Association for Consumer Research, 1982), pp. 750–757. paper No. 239, School of Management, University of 5. Kevin L. Keller, “Conceptualizing, Measuring, and Man- California at Los Angeles, January 1994. aging Customer-Based Brand Equity,” Journal of Mar- 118. Timothy E. Moore, “Subliminal Advertising: What You keting, January 1993, pp. 1–22; Deborah J. MacInnis, See Is What You Get,” Journal of Marketing, Spring 1982, Kent Nakamoto, and Gayathri Mani, “Cognitive Associa- pp. 38–47. tions and Product Category Comparisons: The Role of 119. David Penn, “Looking for the Emotional Unconscious Knowledge Structure and Context,” in eds. John F. in Advertising,” International Journal of Market Re- Sherry and Brian Sternthal, Advances in Consumer Re- search 48, no. 5, 2006, pp. 515–524. search, vol. 19 (Provo, Utah: Association for Consumer 120. Laura A. Peracchio and Joan Meyers-Levy, “How Am- Research, 1992), pp. 260–267. biguous Cropped Objects in Ad Photos Can Affect Prod- 6. Janet Adamy, “For McDonald’s, It’s a Wrap,” Wall Street uct Evaluations,” Journal of Consumer Research, June Journal, January 30, 2007, p. B1. 1994, pp. 190–204. 7. Stephanie Kang, “Regaining Footing: After a Slump, Pay- 121. Himanshu Mishra, Arul Mishra, and Dhananjay Naya- less Tries On Fashion for Size,” Wall Street Journal, Feb- kankuppam, “Money: A Bias for the Whole,” Journal of ruary 10, 2007, p. A1. Consumer Research 32, no. 4, 2006, pp. 541–549. 8. Stijn M. J. Van Osselaer, and Chris Janiszewski, “Two 122. “Cathay Pacifi c’s Change for Good Programme Collects Ways of Learning Brand Associations,” Journal of Con- Millions for UNICEF,” Asia Travel Tips, January 18, 2008, sumer Research, September 2001, pp. 202–223. www.aisatraveltips.com. 9. Vanitha Swaminathan, Karen L. Page, and Zeynep 123. Daniel Lovering, “Heinz Expands Global Tastes,” Associ- Gurhan-Canli, “‘My’ Brand or ‘Our’ Brand: The Effects ated Press, February 4, 2008, www.ohio.com; Carrie of Brand Relationship Dimensions and Self-Construal Coolidge, “Anticipation: H. J. Heinz,” Forbes, December on Brand Evaluations,” Journal of Consumer Research, 10, 2007, p. 188; Donna Kardos and Matt Andrejczak, August 2007, pp. 248–259. “Food: Heinz Net Rises as Sales Offset Costs,” Wall Street 10. Burleigh B. Gardner and Sidney Levy, “The Product and Journal, November 30, 2007, p. C11; Christopher the Brand,” Harvard Business Review, March–April 1955,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1616 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-17

pp. 33–39; see also David Ogilvy, Confessions of an Ad- on the Playground,” Wall Street Journal, January 9, 2001, vertising Man (New York: Atheneum, 1964). pp. B1, B4. 11. Zeynep Gurhan-Canli and Rajeev Batra, “When Corpo- 23. Tom Meyvis and Chris Janiszewski, “When Are Broader rate Image Affects Product Evaluations: The Moderating Brands Stronger Brands? An Accessibility Perspective on Role of Perceived Risk,” Journal of Marketing Research, the Success of Brand Extensions,” Journal of Consumer May 2004, pp. 197–205. Research 31, no. 2, 2004, pp. 346–357; Sheri Bridges, 12. Joseph T. Plummer, “How Personality Makes a Differ- Kevin Lane Keller, and Sanjay Sood, “Communication ence,” Journal of Advertising Research, December Strategies for Brand Extensions: Enhancing Perceived 1984–January 1985, pp. 27–31; William D. Wells, Frank Fit by Establishing Explanatory Links,” Journal of Adver- J. Andriuli, Fedele J. Goi, and Stuart Seader, “An Adjec- tising 29, no. 4, Winter 2000, pp. 1–11; Elyette Roux and tive Check List for the Study of ‘Product Personality,’” Frederic Lorange, “Brand Extension Research: A Re- Journal of Applied Psychology, October 1957, pp. 317– view,” in eds. Fred von Raiij and Gary Bamoussy, Euro- 319; Jennifer L. Aaker, “Dimensions of Brand Person- pean Advances in Consumer Research, vol. 1 (Provo, ality,” Journal of Marketing Research, August 1997, Utah: Association for Consumer Research, 1993), pp. pp. 347–356. 492–500; C. Whan Park, Bernard J. Jaworski, and Debo- 13. Tim Triplett, “Brand Personality Must Be Managed or It rah J. MacInnis, “Strategic Brand Concept–Image Man- Will Assume a Life of Its Own,” Marketing News, May 9, agement,” Journal of Marketing, October 1986, pp. 1994, p. 9. 135–145; David A. Aaker and Kevin L. Keller, “Consumer 14. Katheryn Kranhold, “Whirlpool Conjures Up Appliance Evaluations of Brand Extensions,” Journal of Marketing, Divas,” Wall Street Journal, April 27, 2000, p. B14. January 1990, pp. 27–41; Bernard Simonin and Julie A. 15. Rajeev Batra and Pamela Miles Homer, “The Situational Ruth, “Is a Company Known by the Company It Keeps?: Impact of Brand Image Beliefs,” Journal of Consumer Assessing the Spillover Effects of Brand Alliances on Psychology 14, no. 3, 2004, pp. 318–330. Consumer Brand Attitudes, Journal of Marketing Re- 16. Yongjun Sung and Spencer F. Tinkham, “Brand Person- search, February 1998, pp. 30–42; C. Whan Park, Sung ality Structures in the United States and Korea: Com- Youl Jun, and Allan D. Shocker, “Composite Branding mon and Culture-Specifi c Factors,” Journal of Consumer Alliances: An Investigation of Extension and Feedback Psychology 15, no. 4, 2005, pp. 334–350. Effects, Journal of Marketing Research, November 1996, 17. Gita V. Johar, Jaideep Sengupta, and Jennifer L. Aaker, pp. 453–466; MacInnis, Nakamoto, and Mani, “Cogni- “Two Roads to Updating Brand Personality Impressions: tive Associations and Product Category Comparisons,” Trait Versus Evaluative Inferencing,” Journal of Market- pp. 260–267; David M. Bousch et al., “Affect Generaliza- ing Research, November 2005, pp. 458–469. tion to Similar and Dissimilar Brand Extensions,” Psy- 18. See Girish N. Punj and Clayton L. Hillyer, “A Cognitive chology and Marketing, 1987, pp. 225–237; Susan M. Model of Customer-Based Brand Equity for Frequently Baroniarczyk and Joseph W. Alba, “The Importance of Purchased Products: Conceptual Framework and Em- the Brand in Brand Extension,” Journal of Marketing Re- pirical Results,” Journal of Consumer Psychology 14, no. search, May 1994, pp. 214–228. 1&2, 2004, pp. 124–131; Kevin Lane Keller, Building, 24. Catherine W. M. Yeung and Robert S. Wyer Jr., “Does Lov- Measuring, and Managing Brand Equity, 2d ed. (Upper ing a Brand Mean Loving Its Products? The Role of Brand- Saddle River, N.J.: Prentice-Hall, 2003), p. 60; Roland Elicited Affect in Brand Extension Evaluations,” Journal T. Rust, Valarie Z. Zeithaml, and Katherine N. Lemon, of Marketing Research, November 2005, pp. 495–506. Driving Customer Equity (New York: Free Press, 2000), 25. Stijn M. J. Van Osselaer and Joseph W. Alba, “Locus of pp. 80–87. Equity and Brand Extension,” Journal of Consumer Re- 19. Deborah Roedder John, Barbara Loken, Kyeongheui search, March 2003, pp. 539–550. Kim, and Alokparna Basu Monga, “Brand Concept 26. Huifang Mao and H. Shanker Krishnan, “Effects of Pro- Maps: A Methodology for Identifying Brand Association totype and Exemplar Fit on Brand Extension Evalua- Networks,” Journal of Marketing Research, November tions: A Two-Process Contingency Model,” Journal of 2006, pp. 549–563. Consumer Research 33, no. 1, 2006, pp. 41–49; Franziska 20. Lan Nguyen Chaplin and Deborah Roedder John, “The Volkner and Henrik Sattler, “Drivers of Brand Extension Development of Self-Brand Connections in Children Success,” Journal of Marketing, April 2006, pp. 18–34; and Adolescents,” Journal of Consumer Research 32, David Bousch, Shannon Shipp, Barbara Loken, Esra no. 1, 2005, pp. 119–129. Genturk, Susan Crocket, Ellen Kennedy, Bettie Minshall, 21. David Gianatasio, “Benefit Plan: Colonial Life Chases Dennis Misurell, Linda Rochford, and John Strobel, “Af- Aflac,” Adweek, February 6, 2008, www.adweek.com; fect Generalization to Similar and Dissimilar Brand Ex- Bethany McLean, “Duck and Coverage,” Fortune, Au- tensions,” Psychology and Marketing 4, no. 3, 1987, pp. gust 13, 2001, pp. 142–143. 225–237; Rainer Greifender, Herbert Bless, and Thor- 22. Peter Valdes-Dapena, “Can That Stroller Run the Rubi- ston Kurschmann, “Extending the Brand Image on New con Trail?” CNN Money, August 25, 2005, money.cnn. Products: The Facilitative Effect of Happy Mood States,” com; Gregory L. White, “New Jeep Is Sure to Turn Heads, Journal of Consumer Behavior 6, no. 1, 2007, pp. 19–31.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1717 111/18/081/18/08 5:32:305:32:30 PMPM N-18 Endnotes

27. Ingrid Martin and David Stewart, “The Differential Im- 37. Kevin P. Gwinner and John Eaton, “Building Brand pact of Goal Congruence on Attitudes, Intentions, and Image Through Event Sponsorship: The Role of Image the Transfer of Brand Equity,” Journal of Marketing Re- Transfer,” Journal of Advertising 28, no. 4, Winter 1999, search, November 2001, pp. 471–484; Sandra Milberg, C. pp. 47–57. W. Park, and Robert Lawson, “Evaluation of Brand 38. Claudia H. Deutsch, “Two Growing Markets That Start Extensions: The Differential Impact of Goal Congruence at Your Tap,” New York Times, November 10, 2007, p. C6. on Attitudes, Intentions, and the Transfer of Brand 39. Jay Greene, “Return of the Easy Rider,” BusinessWeek, Equity,” Journal of Consumer Research 18, no. 2, 1991, September 17, 2007, pp. 78–81. pp. 185–193. 40. Abbey Klaassen, “St. Joseph: From Babies to Boomers,” 28. Alokparna Basu Monga and Deborah Roedder John, Advertising Age, July 9, 2001, pp. 1, 38. “Cultural Differences in Brand Extension Evaluation: 41. Niraj Dawar and Madan M. Pillutla, “Impact of Product- The Influence of Analytic Versus Holistic Thinking,” Harm Crises on Brand Equity: The Moderating Role of Journal of Consumer Research 33, no. 4, 2007, pp. 529– Consumer Expectations,” Journal of Marketing Re- 536. See also Shailendra Pratap Jain, Kalpesh Kaushik search, May 2000, pp. 215–226. Desai, and Huifang Mao, “The Infl uence of Chronic and 42. Jennifer Aaker, Susan Fournier, and S. Adam Brasel, Situational Self-Construal on Categorization,” Journal “When Good Brands Do Bad,” Journal of Consumer Re- of Consumer Research 34, no. 1, 2007, pp. 66–76. search, June 2004, pp. 1–16. 29. Mao and Krishnan, “Effects of Prototype and Exemplar 43. Narayan Janakiraman, Robert J. Meyer, and Andrea C. Fit on Brand Extension Evaluations.” Morales, “Spillover Effects: How Consumers Respond to 30. Michael J. Barone, “The Interactive Effects of Mood and Unexpected Changes in Price and Quality,” Journal of Involvement on Brand Extension Evaluations,” Journal Consumer Research 33, no. 3, 2006, pp. 361–369. of Consumer Psychology 15, no. 3, 2005, pp. 263–270. 44. Thomas W. Leigh and Arno J. Rethans, “Experiences in 31. Deborah Roedder John, Barbara Loken, and Christo- Script Elicitation Within Consumer Decision-Making pher Joiner, “The Negative Impact of Extensions: Can Contexts,” in eds. Richard P. Bagozzi and Alice M. Ty- Flagship Products Be Diluted?” Journal of Marketing 62, bout, Advances in Consumer Research, vol. 10 (Ann January 1998, pp. 19–32. Arbor, Mich.: Association for Consumer Research, 32. Tom Meyvis and Chris Janiszewski, “When Are Broader 1983), pp. 667–672; Roger C. Shank and Robert P. Abel- Brands Stronger Brands? An Accessibility Perspective on son, Scripts, Plans, Goals, and Understanding: An In- the Success of Brand Extensions,” Journal of Consumer quiry into Human Knowledge Structures (Hillsdale, N.J.: Research, September 2004, pp. 346–357. Lawrence Erlbaum, 1977); Ruth Ann Smith and Mi- 33. Subramanian Balachander and Sanjoy Ghose, “Re- chael J. Houston, “A Psychometric Assessment of Mea- ciprocal Spillover Effects: A Strategic Benefit of sures of Scripts in Consumer Memory,” Journal of Brand Extensions,” Journal of Marketing, January Consumer Research, September 1985, pp. 214–224; R. 2003, pp. 4–13. A. Lakshmi-Ratan and Easwar Iyer, “Similarity Analysis 34. Rohini Ahluwalia and Zeynep Gürhan-Canli, “The of Cognitive Scripts,” Journal of the Academy of Market- Effects of Extensions on the Family Brand Name: An ing Science, Summer 1988, pp. 36–43; C. Whan Park, Accessibility–Diagnosticity Perspective,” Journal of Easwar Iyer, and Daniel C. Smith, “The Effects of Situa- Consumer Research, December 2000, pp. 371–381; tional Factors on In-Store Grocery Shopping Behavior: Zeynep Gürhan-Canli and Durairaj Maheswaran, “The The Role of Store Environment and Time Available for Effects of Extensions on Brand Name Dilution and En- Shopping,” Journal of Consumer Research, March 1989, hancement,” Journal of Marketing Research, November pp. 422–432. 1998, pp. 464–473; Sandra Milberg, C. Whan Park, and 45. Eleanor Rosch, “Principles of Categorization,” in eds. E. Michael S. McCarthy, “Managing Negative Feedback Ef- Rosch and B. Lloyd, Cognition and Categorization fects Associated with Brand Extensions: The Impact of (Hillsdale, N.J.: Lawrence Erlbaum, 1978), pp. 119–160; Alternative Branding Strategies,” Journal of Consumer Barsalou, Cognitive Psychology. Psychology 6, no. 2, 1997, pp. 119–140; Barbara Loken 46. Rosch, “Principles of Categorization”; Barsalou, Cogni- and Deborah Roedder-John, “Diluting Brand Beliefs: tive Psychology; Madhubalan Viswanathan and Terry L. When Do Brand Extensions Have a Negative Impact?” Childers, “Understanding How Product Attributes Infl u- Journal of Marketing, July 1993, pp. 71–84; David A. ence Product Categorization: Development and Valida- Aaker, Managing Brand Equity (New York: The Free tion of Fuzzy Set-Based Measures of Gradedness in Press, 1991). Product Categories,” Journal of Marketing Research, 35. C. Whan Park, Bernard J. Jaworski, and Deborah J. Mac- February 1999, pp. 75–94. Innis, “Strategic Brand Concept-Image Management.” 47. Lawrence Barsalou, “Ideals, Central Tendency, and Fre- 36. Kathryn A. LaTour and Michael S. LaTour, “Assessing the quency of Instantiation as Determinants of Graded Long-term Impact of a Consistent Advertising Cam- Structure in Categories,” Journal of Experimental Psy- paign on Consumer Memory,” Journal of Advertising, chology: Learning, Memory and Cognition, October Summer 2004, pp. 49–61. 1985, pp. 629–649; Barbara Loken and James Ward,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1818 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-19

“Alternative Approaches to Understanding the Determi- 57. Lea Goldman, “A Cry in the Wilderness,” Forbes, May 15, nants of Typicality,” Journal of Consumer Research, Sep- 2000, p. 322. tember 1990, pp. 111–126; James Ward and Barbara 58. Barsalou, “Cognitive Psychology.” Loken, “The Quintessential Snack Food: Measurement 59. Yaacov Trope, Nira Liberman, and Cheryl Wakslak, of Product Prototypes,” in ed. Richard J. Lutz, Advances “Construal Levels and Psychological Distance: Effects in Consumer Research, vol. 13 (Provo, Utah: Association on Representation, Prediction, Evaluation, and Behav- for Consumer Research, 1986), pp. 126–131; Gregory S. ior,” Journal of Consumer Psychology 17, no. 2, 2007, Carpenter and Kent Nakamoto, “Consumer Preference pp. 83–95. Formation and Pioneering Advantage,” Journal of Mar- 60. John G. Lynch and G. Zauberman, “Construing Con- keting Research, August 1989, pp. 285–298. sumer Decision Making, Journal of Consumer Psychol- 48. Hyeong Min Kim, “Evaluations of Moderately Typical ogy 17, no. 2, 2007, pp. 107–112. Products: The Role of Within- Versus Cross-Manufac- 61. Klaus Fiedler, “Construal Level Theory as an Integrative turer Comparisons,” Journal of Consumer Psychology Framework for Behavioral Decision-Making Research 16, no. 1, 2006, pp. 70–78. and Consumer Psychology,” Journal of Consumer Psy- 49. Luk Warlop and Joseph W. Alba, “Sincere Flattery: Trade- chology 17, no. 2, 2007, pp. 101–106. Dress Imitation and Consumer Choice,” Journal of Con- 62. Frank R. Kardes, Maria L. Cronley, and John Kim, “Con- sumer Psychology 14, no. 1/2, 2004, pp. 21–27. strual-Level Effects on Preference Stability, Preference– 50. Gerald J. Gorn and Charles B. Weinberg, “The Impact of Behavior Correspondence, and the Suppression of Comparative Advertising on Perception and Attitude: Competing Brands,” Journal of Consumer Psychology Some Positive Findings,” Journal of Consumer Research, 16, no. 2, 2006, pp. 135–144. September 1984, pp. 719–727; Cornelia Pechmann and 63. Michael Fitzpatrick, “Japan: Kit Kat Sales Boosted by S. Ratneshwar, “The Use of Comparative Advertising for Lucky Translation,” Just-Food.com, February 3, 2005, Brand Positioning: Association Versus Differentiation,” www.just-food.com. Journal of Consumer Research, September 1991, pp. 64. Eleanor Rosch, “Human Categorization,” in ed. N. War- 145–160; Rita Snyder, “Comparative Advertising and ren, Studies in Cross-Cultural Psychology (New York: Ac- Brand Evaluation: Toward Developing a Categorization ademic Press, 1977), pp. 1–49; A. D. Pick, “Cognition: Approach,” Journal of Consumer Psychology 1, no. 1, Psychological Perspectives,” in eds. H. C. Triandis and 1992, pp. 15–30. W. Lonner, Handbook of Cross-Cultural Psychology 51. Sholnn Remand and Norihiko Shirouzu, “Toyota’s Gen Y (Boston: Allyn & Bacon, 1980), pp. 117–153; Bernd Gamble,” Wall Street Journal, July 30, 2003, p. B1. Schmitt and Shi Zhang, “Language Structure and Cate- 52. Ronald W. Niedrich, Subhash Sharma, and Douglas H. gorization: A Study of Classifi ers in Consumer Cogni- Wedell, “Reference Price and Price Perceptions: A Com- tion, Judgment and Choice,” Journal of Consumer parison of Alternative Models,” Journal of Consumer Re- Research, September 1998, pp. 108–122. search, December 2001, pp. 339–354. 65. Beth Snyder Bulik, “Philips: We’re Not Just Light Bulbs,” 53. See Amos Tversky and , “Extensional Advertising Age, June 25, 2007, www.adage.com. Versus Intuitive Reasoning: The Conjunction Fallacy,” 66. Joseph W. Alba and J. Wesley Hutchinson, “Dimensions Psychological Review, October 1983, pp. 293–315. of Consumer Expertise,” Journal of Consumer Research, 54. Bob Garfi eld, “Softly Lit or Blunt, ‘Less Toxic’ Cigarette March 1987, pp. 411–454; Deborah Roedder John and Ads Hint at Health,” Advertising Age, November 12, John Whitney Jr., “The Development of Consumer 2001, p. 58; Gordon Fairclough, “Tobacco Titans Bid for Knowledge in Children: A Cognitive Structure Ap- ‘Organic’ Cigarette Maker,” Wall Street Journal, Decem- proach,” Journal of Consumer Research, March 1986, pp. ber 10, 2001, pp. B1, B4; Suein Hwang, “Smokers May 406–417; Merrie Brucks, “The Effects of Product Class Mistake ‘Clean’ Cigarette for Safe,” Wall Street Journal, Knowledge on Information Search Behavior,” Journal of September 30, 1995, pp. B1, B2. Consumer Research, June 1985, pp. 1–16; Deborah Roed- 55. Hans Baumgartner, “On the Utility of Consumers’ The- der John and Mita Sujan, “Age Differences in Product ories in Judgments of Covariation,” Journal of Con- Categorization,” Journal of Consumer Research, March sumer Research, March 1995, pp. 634–643; James R. 1990, pp. 452–460. See also Andrew A. Mitchell and Bettman, Deborah Roedder John, and Carol A. Scott, Peter A. Dacin, “The Assessment of Alternative Mea- “Covariation Assessment by Consumers,” Journal of sures of Consumer Expertise,” Journal of Consumer Re- Consumer Research, December 1986, pp. 316–326; search, December 1996, pp. 219–239; C. Whan Park, Susan M. Broniarczyk and Joseph W. Alba, “Theory Ver- David L. Mothersbaugh, and Lawrence Feick, “Con- sus Data in Prediction and Correlation Tasks,” Organi- sumer Knowledge Assessment,” Journal of Consumer zational Behavior and Human Decision Processes, Research, June 1994, pp. 71–82. January 1994, pp. 117–139. 67. Elizabeth Cowley and Andrew A. Mitchell, “The Moder- 56. Barbara Loken, Christopher Joiner, and Joann Peck, “Cat- ating Effect of Product Knowledge on the Learning and egory Attitude Measures: Exemplars as Inputs,” Journal Organization of Product Information,” Journal of Con- of Consumer Psychology, no. 2, 2002, pp. 149–161. sumer Research, December 2003, pp. 443–454; Stacy L.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 1919 111/18/081/18/08 5:32:305:32:30 PMPM N-20 Endnotes

Wood and John G. Lynch Jr., “Prior Knowledge and 79. David G. Mick, “Levels of Subjective Comprehension in Complacency in New Product Learning,” Journal of Advertising Processing and Their Relations to Ad Per- Consumer Research, December 2002, pp. 416–426. ceptions, Attitudes, and Memory,” Journal of Consumer 68. Joseph W. Alba and J. Wesley Hutchinson, “Knowledge Research, March 1992, pp. 411–424. Calibration: What Consumers Know and What They 80. Jacob Jacoby, Wayne D. Hoyer, and David A. Sheluga, Think They Know,” Journal of Consumer Research, Sep- Miscomprehension of Televised Communication (New tember 2000, pp. 123–156. York: American Association of Advertising Agencies, 69. Chingching Chang, “The Interplay of Product Class 1980); Jacob Jacoby and Wayne D. Hoyer, The Compre- Knowledge and Trial Experience in Attitude Formation,” hension and Miscomprehension of Print Communica- Journal of Advertising, Spring 2004, pp. 83–92. tions: An Investigation of Mass Media Magazines (New 70. Maureen Morrin, “The Impact of Brand Extensions on York: Advertising Education Foundation, 1987); see also Parent Brand Memory Structures and Retrieval Pro- Jacob Jacoby and Wayne D. Hoyer, “The Miscomprehen- cesses,” Journal of Marketing Research, November 1999, sion of Mass-Media Advertising Claims: A Re-Analysis pp. 517–525. of Benchmark Data,” Journal of Advertising Research, 71. Yumiko Ono, “Will Good Housekeeping Translate into June–July 1990, pp. 9–17; Jacob Jacoby and Wayne D. Japanese?” Wall Street Journal, December 30, 1997, pp. Hoyer, “The Comprehension–Miscomprehension of B1, B6. Print Communication: Selected Findings,” Journal of 72. Stuart Elliott, “Timberland’s Cause-Related Marketing,” Consumer Research, March 1989, pp. 434–444; Fliece R. New York Times, November 16, 2004, www.nytimes.com. Gates, “Further Comments on the Miscomprehension 73. Shashi Matta and Valerie S. Folkes, “Inferences About the of Televised Advertisements,” Journal of Advertising, Brand from Counterstereotypical Service Providers,” Jour- Winter 1986, pp. 4–10. nal of Consumer Research 32, no. 2, 2005, pp. 196–206. 81. Suzanne Vranica, “Aflac Partly Muzzles Iconic Duck,” 74. “The Fruit Formerly Known as . . . Prunes to Be Sold as Wall Street Journal, December 2, 2004, p. B8. ‘Dried Plums’ in Bid to Sweeten Image,” Washington 82. Gary J. Gaeth and Timothy B. Heath, “The Cognitive Post, April 15, 2001, p. A4; Lee Gomes, “Korean Knock- Processing of Misleading Advertising in Young and Old offs, Prunes vs. Dried Plums, and Intel’s New Hire,” Wall Adults,” Journal of Consumer Research, June 1987, Street Journal, September 20, 2004, p. B1. pp. 43–54; Deborah Roedder and John and Catherine A. 75. C. Page Moreau, Arthur B. Markman, and Donald R. Cole, “Age Differences in Information Processing: Un- Leh mann, “‘What Is It?’ Categorization Flexibility and derstanding Defi cits in Young and Elderly Consumers,” Consumers’ Responses to Really New Products,” Jour- Journal of Consumer Research, December 1986, pp. 297– nal of Consumer Research, March 2001, pp. 489–498. 315; Catherine A. Cole and Michael J. Houston, “Encod- 76. Ronald C. Goodstein, “Category-Based Applications and ing and Media Effects on Consumer Learning Extensions in Advertising: Motivating More Extensive Ad Deficiencies in the Elderly,” Journal of Marketing Re- Processing,” Journal of Consumer Research, June 1993, search, February 1987, pp. 55–63. pp. 87–99; Mita Sujan, “Consumer Knowledge: Effects on 83. Richard L. Celsi and Jerry C. Olson, “The Role of In- Evaluation Strategies Mediating Consumer Judgments,” volvement in Attention and Comprehension Processes,” Journal of Consumer Research, June 1985, pp. 31–46. Journal of Consumer Research, September 1988, pp. 77. Susan T. Fiske, “Schema Triggered Affect: Applications to 210–224. Social Perception,” in eds. Margaret S. Clark and Susan T 84. Jacob Jacoby, Robert W. Chestnut, and William Silber- Fiske, Affect and Cognition: The 17th Annual Carnegie man, “Consumer Use and Comprehension of Nutrition Symposium on Cognition (Hillsdale, N.J.: Lawrence Erl- Information,” Journal of Consumer Research, Septem- baum, 1984), pp. 55–78; Susan T. Fiske and Mark A. ber 1977, pp. 119–127. Pavelchak, “Category-Based vs. Piecemeal-Based Affec- 85. C. Page Moreau, Donald R. Lehmann, and Arthur B. tive Responses: Developments in Schema-Triggered Af- Markman, “Entrenched Knowledge Structures and Con- fect,” in eds. Richard M. Sorrentino and E. Tory Higgins, sumer Response to New Products,” Journal of Market- Handbook of Motivation and Cognition (New York: Guil- ing Research, February 2001, pp. 14–29. ford, 1986), pp. 167–203; Joel B. Cohen, “The Role of Af- 86. Edward T. Hall, Beyond Culture (Garden City, N.Y.: An- fect in Categorization: Toward a Reconsideration of the chor Press/Doubleday, 1976); Sak Onkvisit and John J. Concept of Attitude,” in ed. Andrew A. Mitchell, Ad- Shaw, International Marketing: Analysis and Strategy vances in Consumer Research, vol. 9 (Ann Arbor, Mich.: (Columbus, Ohio: Merrill, 1989), pp. 223–224. Association for Consumer Research, 1982), pp. 94–100. 87. Robert Frank, “Big Boy’s Adventures in Thailand,” Wall 78. Douglas M. Stayman, Dana L. Alden, and Karen H. Street Journal, April 12, 2000, pp. B1, B4. Smith, “Some Effects of Schematic Processing on Con- 88. Scott Baldauf, “A Hindi-English Jumble, Spoken by 350 sumer Expectations and Disconfi rmation Judgments,” Million,” Christian Science Monitor, November 23, 2004, Journal of Consumer Research, September 1992, pp. p. 1. 245–255. 89. Onkvisit and Shaw, International Marketing.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2020 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-21

90. Wayne D. Hoyer, Rajendra K. Srivastava, and Jacob Ja- Brand Names,” Journal of Marketing, July 1993, coby, “Examining Sources of Advertising Miscompre- pp. 85–99; France Leclerc, Bernd H. Schmitt, and Lau- hension,” Journal of Advertising, June 1984, pp. 17–26; rette Dube, “Foreign Branding and Its Effects on Prod- Julie A. Edell and Richard Staelin, “The Information Pro- uct Perceptions and Attitudes,” Journal of Marketing cessing of Pictures in Print Advertisements,” Journal of Research, May 1994, pp. 263–270; Mary Sullivan, “How Consumer Research, June 1983, pp. 45–61; Ann Beattie Brand Names Affect the Demand for Twin Automo- and Andrew A. Mitchell, “The Relationship Between Ad- biles,” Journal of Marketing Research, May 1998, vertising Recall and Persuasion: An Experimental Inves- pp. 154–165. tigation,” in eds. Linda F. Alwitt and Andrew A. Mitchell, 102. Akshay R. Rao, Lu Qu, and Robert W. Ruekert, “Signaling Psychological Processes and Advertising Effects (Hills- Unobservable Product Quality Through a Brand Ally,” dale, N.J.: Lawrence Erlbaum, 1985), pp. 129–156. Journal of Marketing Research, May 1999, pp. 258–268. 91. David Luna, “Integrating Ad Information: A Text-Pro- 103. Bonnie B. Reece and Robert H. Ducoffe, “Deception in cessing Perspective,” Journal of Consumer Psychology Brand Names,” Journal of Public Policy and Marketing 15, no. 1, pp. 38–51. 6, 1987, pp. 93–103. 92. Angela Y. Lee and Aparna A. Labroo, “The Effect of Con- 104. Marilyn Chase, “Pretty Soon the Word ‘Organic’ on ceptual and Perceptual Fluency on Brand Evaluation,” Foods Will Mean One Thing,” Wall Street Journal, Au- Journal of Marketing Research, May 2004, pp. 151–165. gust 18, 1997, p. B1. 93. Mick, “Levels of Subjective Comprehension in Advertis- 105. Benjamin A. Holden, “Utilities Pick New, Nonutilitarian ing Processing and Their Relations to Perceptions, Atti- Names,” Wall Street Journal, April 7, 1997, pp. B1, B5. tudes, and Memory”; Deborah J. MacInnis and Bernard 106. Wendy M. Grossman, “Generic Names Lose Their Lus- J. Jaworski, “Information Processing from Advertise- ter,” Smart Business, April 2001, p. 58. ments: Toward an Integrative Framework,” Journal of 107. “The Culinary Institute of America (CIA) and American Marketing, October 1989, pp. 1–23. Culinary Institute, Inc. (ACI) Have Settled the Lawsuit 94. Caroline E. Mayer, “KFC Misled Consumers on Health the CIA Filed in February,” Food Management, Septem- Benefi ts, FTC Says,” Washington Post, June 4, 2004, p. E1. ber 2004, p. 22. 95. Mick, “Levels of Subjective Comprehension in Advertis- 108. Susan M. Broniarczyk and Joseph W. Alba, “The Role of ing Processing and Their Relations to Ad Perceptions, Consumers’ Intuitions in Inference Making,” Journal of Attitudes, and Memory”; David G. Mick and Claus Consumer Research, December 1994, pp. 393–407. Buhl, “A Meaning-Based Model of Advertising Experi- 109. Gary T. Ford and Ruth Ann Smith, “Inferential Beliefs in ences,” Journal of Consumer Research, December 1992, Consumer Evaluations: An Assessment of Alternative pp. 317–338. Processing Strategies,” Journal of Consumer Research, 96. Jennifer Gregan-Paxton and Deborah Roedder John, December 1987, pp. 363–371. “Consumer Learning by Analogy: A Model of Internal 110. Rajagopal Raghunathan, Rebecca Walker Naylor, and Knowledge Transfer,” Journal of Consumer Research, Wayne D. Hoyer, “The Unhealthy = Tasty Intuition and December 1997, pp. 266–284. Its Effects on Taste Inferences, Enjoyment, and Choice 97. Richard D. Johnson and Irwin P. Levin, “More Than of Food Products,” Journal of Marketing, October 2006, Meets the Eye: The Effect of Missing Information on pp. 170–184. Purchase Evaluations,” Journal of Consumer Research, 111. Elizabeth G. Miller and Barbara E. Kahn, “Shades of September 1985, pp. 169–177; Frank Kardes, “Spontane- Meaning: The Effect of Color and Flavor Names on Con- ous Inference Processes in Advertising: The Effects of sumer Choice,” Journal of Consumer Research 32, no. 1, Conclusion Omission and Involvement in Persuasion,” 2005, pp. 86–92. Journal of Consumer Research, September 1988, pp. 112. Irwin P. Levin and Aron M. Levin, “Modeling the Role of 225–233; Alba and Hutchinson, “Dimensions of Con- Brand Alliances in the Assimilation of Product Evalua- sumer Expertise.” tions,” Journal of Consumer Psychology 9, no. 1, 2000, 98. Pamela W. Henderson, Joan L. Giese, and Joseph A. pp. 43–52. Cote, “Impression Management Using Typeface De- 113. Tom Meyvis and Chris Janiszewski, “Consumers’ Beliefs sign,” Journal of Marketing, October 2004, pp. 60–72. About Product Benefi ts: The Effect of Obviously Irrele- 99. Michaela Wänke, Herbert Bless, and Norbert Schwarz, vant Information,” Journal of Consumer Research, “Context Effects in Product Line Extensions: Context Is March 2002, pp. 618–635. Not Destiny,” Journal of Consumer Psychology 7, no. 4, 114. Alexander Chernev and Gregory S. Carpenter, “The Role 1998, pp. 299–322. of Market Effi ciency Intuitions in Consumer Choice: A 100. Shi Zhang and Bernd H. Schmitt, “Creating Local Case of Compensatory Inferences,” Journal of Market- Brands in Multilingual International Markets,” Journal ing Research, August 2001, pp. 349–361. of Marketing Research, August 2001, pp. 313–325. 115. Peeter W. J. Verlegh, Jan-Benedict E. M. Steenkamp, and 101. Teresa Pavia and Janeen Arnold Costa, “The Winning Matthew T. G. Meulenberg, “Country-of-origin Effects Number: Consumer Perceptions of Alpha-Numeric in Consumer Processing of Advertising Claims,”

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2121 111/18/081/18/08 5:32:305:32:30 PMPM N-22 Endnotes

International Journal of Research in Marketing, June Kent Monroe and R. Krishnan, “The Effects of Price on 2005, pp. 127–139; Sung-Tai Hong and Robert S. Wyer Subjective Product Evaluations,” in eds. Jacob Jacoby and Jr., “Determinants of Product Evaluation: Effects of Jerry C. Olson, Perceived Quality: How Consumers View Time Interval Between Knowledge of a Product’s Coun- Stores and Merchandise (Lexington, Mass.: D. C. Heath, try of Origin and Information about Its Specifi c Attri- 1985), pp. 209–232; Susan M. Petroshius and Kent B. butes,” Journal of Consumer Research, December 1990, Monroe, “Effect of Product-Line Pricing Characteristics pp. 277–288; Durairaj Maheswaran, “Country of Origin on Product Evaluations,” Journal of Consumer Research, as a Stereotype: Effects of Consumer Expertise and At- March 1987, pp. 511–519; Akshay R. Rao and Kent B. tribute Strength on Product Evaluations,” Journal of Monroe, “The Moderating Effect of Prior Knowledge on Consumer Research, September 1994, pp. 354–365; Cue Utilization in Product Evaluations,” Journal of Con- Sung-Tai Hong and Robert S. Wyer Jr., “Effects of Coun- sumer Research, September 1988, pp. 253–264; Cornelia try of Origin and Product-Attribute Information on Pechmann and S. Ratneshwar, “Consumer Covariation Product Evaluation: An Information Processing Per- Judgments: Theory or Data Driven?” Journal of Consumer spective,” Journal of Consumer Research, September Research, December 1992, pp. 373–386. 1989, pp. 175–187; Johny K. Johansson, Susan P. Doug- 126. Thomas T. Nagle and Reed K. Holden, The Strategy and las, and Ikujiro Nonaka, “Assessing the Impact of Coun- Tactics of Pricing, 2nd ed. (Englewood Cliffs, N.J.: try of Origin on Product Evaluations,” Journal of Prentice-Hall, 1995), pp. 84–85. Marketing Research, November 1985, pp. 388–396; Ma- 127. Maria L. Cronley, Steven S. Posavac, Tracy Meyer, Frank heswaran, “Country of Origin as a Stereotype”; Wai- R. Kardes, and James J. Kellaris, “Selective Hypothesis Kwan Li and Robert S. Wyer Jr., “The Role of Country of Testing Perspective on Price–Quality Inference and In- Origin in Product Evaluations: Informational and Stan- ference-Based Choice,” Journal of Consumer Psychology dard-of-Comparison Effects,” Journal of Consumer 15, no. 2, 2005, pp. 159–169. Psychology 2, 1994, pp. 187–212. 128. Frank R. Kardes, Maria L. Cronley, James J. Kellaris, and 116. Rajeev Batra, Venkatram Ramaswamy, Dana L. Alden, Steven S. Posavac, “The Role of Selective Information Jan-Benedict E. M. Steenkamp, and S. Ramachander, Processing in Price–Quality Inference,” Journal of Con- “Effects of Brand Local and Non-local Origin on Con- sumer Research, September 2004, pp. 368–374. sumer Attitudes in Developing Countries,” Journal of 129. Priya Raghubir, “Free Gift with Purchase: Promoting or Consumer Psychology 9, no. 2, 2000, pp. 83–95. Discounting the Brand?” Journal of Consumer Psychol- 117. Sung-Tai Hong and Dong Kyoon Kang, “Country-of- ogy, 2004, pp. 181–186. Origin Infl uences on Product Evaluations: The Impact of 130. Ann E. Schlosser, “Applying the Functional Theory of At- Animosity and Perceptions of Industriousness Brutality titudes to Understanding the Infl uence of Store Atmo- on Judgments of Typical and Atypical Products,” Journal sphere on Store Inferences,” Journal of Consumer of Consumer Psychology 16, no. 3, 2006, pp. 232–239. Psychology 7, no. 4, 1998, pp. 345–369. 118. Zeynep Gürhan-Canli and Durairaj Maheswaran, “Cul- 131. Lauranne Buchanan, Carolyn J. Simmons, and Barbara tural Variations in Country of Origin Effects,” Journal of A. Bickart, “Brand Equity Dilution: Retailer Display and Marketing Research, August 2000, pp. 309–317. Context Brand Effects,” Journal of Marketing Research, 119. Zeynep Gürhan-Canli and Durairaj Maheswaran, “De- August 1999, pp. 345–355. terminants of Country-of-Origin Evaluations,” Journal 132. Becky Sunshine, “Temporary Shops Make Lasting Impres- of Consumer Research, June 2000, pp. 96–108. sions,” Financial Times, February 18, 2008, www.lat.com/ 120. Luk Warlop and Joseph W. Alba, “Sincere Flattery: Trade- business; Amanda Fortini, “Anti-Concept Concept Store,” Dress Imitation and Consumer Choice,” Journal of Con- New York Times Magazine, December 12, 2004, p. 54. sumer Psychology, 2004, pp. 21–27. 133. Tsune Shirai, “What Is an ‘International’ Mind?” PHP, 121. Paul Glader and Christopher Lawton, “Beer and Wine June 1980, p. 25. Makers Use Fancy Cans to Court New Fans,” Wall Street 134. Barbara Mueller, “Standardization vs. Specialization: An Journal, August 24, 2004, pp. B1–B2. Examination of Westernization in Japanese Advertis- 122. Simon Mowbray, “Spot the Difference: Tesco Once Told ing,” Journal of Advertising Research, January–February Suppliers That Its Days of Copying Their Brands Were 1992, pp. 15–22. Over,” Grocer, September 2004, pp. 363. 135. Margaret C. Campbell and Amna Kirmani, “Consumers’ 123. Maxine S. Lans, “Supreme Court to Rule on Colors as Use of Persuasion Knowledge: The Effects of Accessibil- Trademarks,” Marketing News, January 2, 1995, p. 28. ity and Cognitive Capacity on Perceptions of an Infl u- 124. Ayn Crowley, “The Two-Dimensional Impact of Color on ence Agent,” Journal of Consumer Research, June 2000, Shopping,” Marketing Letters, 1993, pp. 59–69. pp. 69–83. 125. Donald Lichtenstein and Scott Burton, “The Relationship 136. Onkvisit and Shaw, International Marketing. Between Perceived and Objective Price-Quality,” Journal 137. Laura A. Peracchio and Joan Meyers-Levy, “Using Stylis- of Marketing Research, November 1989, pp. 429–443; tic Properties of Ad Pictures to Communicate with Con- Etian Gerstner, “Do Higher Prices Signal Higher Quality?” sumers,” Journal of Consumer Research 32, no. 1, 2005, Journal of Marketing Research, May 1985, pp. 209–215; pp. 29–40.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2222 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-23

138. John W. Pracejus, G. Douglas Olsen, and Thomas C. Consumer Research, December 1989, pp. 269–279; Joel O’Guinn, “How Nothing Became Something: White B. Cohen and Americus Reed II, “A Multiple Pathway Space, Rhetoric, History, and Meaning,” Journal of Con- Anchoring and Adjustment (MPAA) Model of Attitude sumer Research 33, no. 1, 2006, pp. 82–90. Generation and Recruitment,” Journal of Consumer Re- 139. Richard J. Harris, Julia C. Pounds, Melissa J. Maiorelle, search 33, no. 1, 2006, pp. 1–15. and Maria Mermis, “The Effect of Type of Claim, Gen- 4. Rohini Ahluwalia, “Examination of Psychological Pro- der, and Buying History on the Drawing of Pragmatic cesses Underlying Resistance to Persuasion,” Journal of Inferences from Advertising Claims,” Journal of Con- Consumer Research, September 2000, pp. 217–232. sumer Psychology 2, no. 1, 1993, pp. 83–95; Richard J. 5. Joseph R. Priester and Richard E. Petty, “The Gradual Harris, R. E. Sturm, M. L. Kalssen, and J. I. Bechtold, Threshold Model of Ambivalence,” Journal of Personal- “Language in Advertising: A Psycholinguistic Ap- ity and Social Psychology 71, 1996, pp. 431–449; Joseph proach,” Current Issues and Research in Advertising R. Priester, Richard E. Petty, and Kiwan Park, “Whence (Ann Arbor: University of Michigan Press, 1986), pp. Univalent Ambivalence? From the Anticipation of Con- 1–26; Raymond R. Burke, Wayne S. DeSarbo, Richard L. flicting Reactions,” Journal of Consumer Research 34, Oliver, and Thomas S. Robertson, “Deception by Impli- no. 1, 2007, pp. 11–21; Martin R. Zemborain and Gita cation: An Experimental Investigation,” Journal of Con- Venkataramani Johar, “Attitudinal Ambivalence and sumer Research, March 1988, pp. 483–494. Openness to Persuasion: A Framework for Interpersonal 140. J. Craig Andrews, Scot Burton, and Richard G. Nete- Influence,” Journal of Consumer Research 33, no. 4, meyer, “Are Some Comparative Nutrition Claims Mis- 2007, pp. 506–514. leading? The Role of Nutrition Knowledge, Ad Claim 6. Martin Fishbein and Icek Ajzen, Belief, Attitude, Inten- Type, and Disclosure Conditions,” Journal of Advertis- tion, and Behavior: An Introduction to Theory and Re- ing 29, no. 3 (Fall 2000), pp. 29–42; Terence Shimp, “Do search (Reading, Mass.: Addison-Wesley, 1975). Incomplete Comparisons Mislead?” Journal of Adver- 7. Lizbieta Lepkowska-White, Thomas G. Brashear, and tising Research, December 1978, pp. 21–27; Harris et Marc G. Weinberger, “A Test of Ad Appeal Effectiveness al., “The Effect of Type of Claim, Gender, and Buying in Poland and the United States,” Journal of Advertising, History on the Drawing of Pragmatic Inferences from Fall 2003, pp. 57–67. Advertising Claims”; Gita Johar, “Consumer Involve- 8. Kevin E. Voss, Eric R. Spangenburg, and Bianca Grohm- ment and Deception from Implied Advertising ann, “Measuring the Hedonic and Utilitarian Dimen- Claims,” Journal of Marketing Research, August 1995, sions of Consumer Attitude,” Journal of Marketing pp. 267–279. Research, August 2003, pp. 310–320. 141. Ken Bensinger and Alana Semuels, “A Pivotal Play for 9. Petty, Unnava, and Strathman, “Theories of Attitude Hyundai,” Los Angeles Times, February 2, 2008, www. Change”; Richard Petty and John T. Cacioppo, Commu- latimes.com; Jean Halliday and Brian Steinberg, “Why nication and Persuasion (New York: Springer, 1986). Hyundai Didn’t Forfeit Spots,” Advertising Age, January 10. Cohen and Reed, “A Multiple Pathway Anchoring and 21, 2008, p. 4; Moon Ihlwan, “Hyundai Targets the Lexus Adjustment (MPAA) Model of Attitude Generation and Set,” BusinessWeek Online, December 10, 2007, www. Recruitment;” F. P. Bone and S. P. Ellen, “The Generation businessweek.com; Stuart Elliott, “A Brand Tries to Invite and Consequences of Communication-evoked Imagery,” Thought,” New York Times, September 7, 2007, p. C7; Journal of Consumer Research, June 1992, pp. 93–104; “Hyundai in £10m ‘Quality’ Drive to Shed Budget Tag,” Punam Anand Keller and Ann L. McGill (1994), “Differ- Marketing, January 5, 2005, p. 3. ences in the Relative Influence of Product Attributes under Alternative Processing Conditions: Attribute Im- portance Versus Attribute Ease of Imagability,” Journal of Chapter 5 Consumer Psychology 3, no. 1, pp. 29–49; Pham, Michel 1. Matt Higgins, “It’s a Kids’ World on the Halfpipe,” New Tuan, Joel B. Cohen, John W. Pracejus, and G. David York Times, July 15, 2007, sec. 8, pp. 1, 6; “Cycling Team’s Hughes, “Affect Monitoring and the Primacy of Feelings Anti-Doping Stance Prompts Chipotle to Increase Spon- in Judgment,” Journal of Consumer Research 28, Septem- sorship,” Nation’s Restaurant News, October 1, 2007, p. ber 2001, pp. 167–188. 20; “By Georgie! Mapei to Back Olympic Hopeful,” Con- 11. Jennifer Gregan-Paxton and Deborah Roedder John, tract Flooring Journal, September 2007, p. 50. “Consumer Learning by Analogy: A Model of Internal 2. Richard E. Petty, H. Rao Unnava, and Alan J. Strathman, Knowledge Transfer,” Journal of Consumer Research 24, “Theories of Attitude Change,” in eds. Thomas S. Rob- December 1997, pp. 266–284. ertson and Harold H. Kassarjian, Handbook of Con- 12. Cohen and Reed, “A Multiple Pathway Anchoring and sumer Behavior (Englewood Cliffs, N.J.: Prentice-Hall, Adjustment (MPAA) Model of Attitude Generation and 1991), pp. 241–280. Recruitment.” 3. Ida E. Berger and Andrew A. Mitchell, “The Effect of Ad- 13. Americus Reed II, “Activating the Self-Importance of vertising on Attitude Accessibility, Attitude Confi dence, Consumer Selves: Exploring Identity Salience Effects and the Attitude–Behavior Relationship,” Journal of on Judgments,” Journal of Consumer Research 31,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2323 111/18/081/18/08 5:32:305:32:30 PMPM N-24 Endnotes

September 2004, pp. 286–295; Sharon Shavitt and and the Theory of Reasoned Action: Application to Fast- Michelle R. Nelson, “The Social-Identity Function in Food Restaurant Consumption,” Journal of Consumer Person Perception: Communicated Meanings of Prod- Psychology 9, no. 2, 2000, pp. 97–106. uct Preferences,” in eds. Gregory Maio and James M. 26. Icek Ajzen and Martin Fishbein, “Prediction of Goal- Olson, Why We Evaluate: Functions of Attitudes, (Mah- Directed Behavior: Attitudes, Intentions, and Perceived wah, N.J.: Lawrence Erlbaum, 2000), pp. 37–57. Behavioral Control,” Journal of Experimental Social Psy- 14. Peter L. Wright, “Message-Evoked Thoughts: Persuasion chology, September 1980, pp. 453–474; Blair H. Shep- Research Using Thought Verbalizations,” Journal of pard, Jon Hartwick, and Paul R. Warshaw, “The Theory Consumer Research, September 1980, pp. 151–175. of Reasoned Action: A Meta-Analysis of Past Research 15. Jerry C. Olson, Daniel R. Toy, and Philip A. Dover, “Do with Recommendations for Modifi cations and Future Cognitive Responses Mediate the Effects of Advertising Research,” Journal of Consumer Research, December Content on Cognitive Structure?” Journal of Consumer 1988, pp. 325–342. Research, December 1982, pp. 245–262. 27. Cohen and Reed, “A Multiple Pathway Anchoring and 16. Marian Friestad and Peter Wright, “The Persuasion Knowl- Adjustment (MPAA) Model of Attitude Generation and edge Model: How People Cope with Persuasion Attempts,” Recruitment.” Journal of Consumer Research, June 1994, pp. 1–31. 28. Arti Sahni Notani, “Moderators of Perceived Behavioral 17. Peter Wright, “Marketplace Metacognition and Social Control’s Predictiveness in the Theory of Planned Be- Intelligence,” Journal of Consumer Research, March havior: A Meta-Analysis,” Journal of Consumer Psychol- 2002, pp. 677–682. ogy 7, no. 3, 1998, pp. 247–271. 18. Zakary L. Tormala and Richard E. Petty, “Source Credi- 29. Nick Bunkley, “Another Spin for ‘Made American,’” New bility and Attitude Certainty: A Metacognitive Analysis York Times, June 14, 2007, p. C5; David Welch, “Will of Resistance to Persuasion,” Journal of Consumer Psy- These Rockets Rescue Saturn?” BusinessWeek, January chology 14, no. 4 (2004), pp. 427–442. 17, 2005, pp. 78–79. 19. Daniel R. Toy, “Monitoring Communication Effects: 30. Neil Eisberg, “US Companies Are Misunderstood, Says Cognitive Structure/Cognitive Response Approach,” ACC (American Chemistry Council),” Chemistry and In- Journal of Consumer Research, June 1982, pp. 66–76. dustry, October 8, 2007, p. 12; Thaddeus Herrick, “Ads’ 20. Petty, Unnava, and Strathman, “Theories of Attitude Aim Is to Fix Bad Chemistry,” Wall Street Journal, Octo- Change.” ber 8, 2003, p. B6. 21. Punam Anand and Brian Sternthal, “The Effects of Pro- 31. Amitav Chakravarti and Chris Janiszewski, “The Infl u- gram Involvement and Ease of Message Counterarguing ence of Generic Advertising on Brand Preferences,” Jour- on Advertising Persuasiveness,” Journal of Consumer nal of Consumer Research, March 2004, pp. 487–502. Psychology 1, no. 3, 1992, pp. 225–238; Kenneth R. Lord 32. Stephen M. Nowlis and Itamar Simonson, “The Effect of and Robert E. Burnkrant, “Attention Versus Distraction: New Product Features on Brand Choice,” Journal of The Interactive Effect of Program Involvement and At- Marketing Research, February 1996, pp. 36–46. tentional Devices on Commercial Processing,” Journal 33. Ashesh Mukherjee and Wayne D. Hoyer, “The Effect of of Advertising, March 1993, pp. 47–60. Novel Attributes on Product Evaluation,” Journal of 22. Bob M. Fennis, Enny H. H. J. Das, and Ad Th. H. Pruyn, Consumer Research, December 2001, pp. 462–472. “‘If You Can’t Dazzle Them with Brilliance, Baffl e Them 34. Petia K. Petrova and Robert B. Cialdini, “Fluency of with Nonsense’: Extending the Impact of the Disrupt- Consumption Imagery and the Backfi re Effects of Im- Then-Reframe Technique of Social Infl uence,” Journal agery Appeals,” Journal of Consumer Research 32, no. 3 of Consumer Psychology 14, no. 3 (2004), pp. 280–290; B. (2005), pp. 442–452; Punam Anand Keller and Ann L. P. Davis and E. S. Knowles, “A Disrupt-Then-Reframe McGill “Differences in the Relative Infl uence of Product Technique of Social Infl uence,” Journal of Personality Attributes Under Alternative Processing Conditions: and Social Psychology 76 (1999), pp. 192–199. Attribute Importance Versus Attribute Ease of Imaga- 23. Deborah J. MacInnis and C. Whan Park, “The Differen- bility,” Journal of Consumer Psychology 3, no. 1 (1994), tial Role of Characteristics of Music on High- and Low- pp. 29–49; Michel Tuan Pham, “Representativeness, Involvement Consumers’ Processing of Ads,” Journal of Relevance, and the Use of Feelings in Decision Mak- Consumer Research, September 1991, pp. 161–173; Ra- ing,” Journal of Consumer Research 25, September jeev Batra and Douglas M. Stayman, “The Role of Mood 1998, pp. 144–159. in Advertising Effectiveness,” Journal of Consumer Re- 35. “YouTube Videos Stir Up New Sales for ‘Will It Blend’ search, September 1990, pp. 203–214. Maker,” InformationWeek, September 27, 2007, www. 24. William L. Wilkie and Edgar A. Pessemier, “Issues in informationweek.com. Marketing’s Use of Multi-Attribute Models,” Journal of 36. Mark Frauenfelder, “Social-Norms Marketing,” New Marketing Research, November 1973, pp. 428–441. York Times Magazine, December 9, 2001, p. 100. 25. Richard P. Bagozzi, Nancy Wong, Shuzo Abe, and Mas- 37. Laura Bird, “Condom Campaign Fails to Increase Sales,” simo Bergami, “Cultural and Situational Contingencies Wall Street Journal, June 23, 1994, p. B7

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2424 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-25

38. Barbara Mueller, “Refl ections of Culture: An Analysis of 50. Ignacio Galceran and Jon Berry, “A New World of Japanese and American Advertising Appeals,” Journal of Consumers,” American Demographics, March 1995, Advertising Research, June–July 1987, pp. 51–59. pp. 26–33. 39. Yong-Soon Kang and Paul M. Herr, “Beauty and the Be- 51. Joe Nocera, “Buy It and Be Great,” New York Times Mag- holder: Toward an Integrative Model of Communication azine Play, September 2007, p. 34; Greg Johnson, “He Source Effects,” Journal of Consumer Research 33, no. 1, Won’t Be Sold Short,” Los Angeles Times, January 30, 2006, pp. 123–130; Ronald E. Goldsmith, Barbara A. Laf- 2007, p. D1. ferty, and Stephen J. Newell, “The Impact of Corporate 52. Kevin Goldman, “Women Endorsers More Credible Credibility and Celebrity Credibility on Consumer Reac- Than Men, a Survey Suggests,” Wall Street Journal, Oc- tion to Advertisements and Brands,” Journal of Advertis- tober 22, 1995, p. B1. ing 29, no. 3, Fall 2000, pp. 43–54; also see Brian 53. Cathy Yingling, “Beware the Lure of Celebrity Endorsers: Sternthal, Ruby R. Dholakia, and Clark Leavitt, “The Per- Not Worth It,” Advertising Age, September 24, 2007, p. 19. suasive Effect of Source Credibility: A Situational Analy- 54. Sternthal, Dholakia, and Leavitt, “The Persuasive Effect sis,” Public Opinion Quarterly, Fall 1978, pp. 285–314. of Source Credibility.” 40. Joseph R. Priester, “The Influence of Spokesperson 55. Darlene B. Hannah and Brian Sternthal, “Detecting and Trustworthiness on Message Elaboration, Attitude Explaining the Sleeper Effect,” Journal of Consumer Re- Strength, and Advertising Effectiveness,” Journal of search, September 1984, pp. 632–642. Consumer Psychology 13, no. 4, 2003, pp. 408–421. 56. Marvin E. Goldberg and Jon Hartwick, “The Effects of 41. Bob Tedeschi, “For BizRate, a New Identity and a New Advertiser Reputation and Extremity of Advertising Site, Shopzilla.com,” New York Times, November 15, Claim on Advertising Effectiveness,” Journal of Con- 2004, p. C4; Rob Pegoraro, “Logging On: Comparison sumer Research, September 1990, pp. 172–179. Shop Till You Just Must Stop,” Washington Post, Novem- 57. Karen L. Becker-Olsen, “And Now, a Word from Our ber 14, 2000, p. G16. Sponsor,” Journal of Advertising, Summer 2003, pp. 42. Ignacio Galceran and Jon Berry, “A New World of Con- 17–32. sumers,” American Demographics, March 1995, p. 263. 58. Tülin Erdem and Joffre Swait, “Brand Credibility, Brand “Pepsi Signs Multi-Year Pact with Colombian Pop Star,” Consideration, and Choice,” Journal of Consumer Re- Brandweek, June 11, 2001, p. 10. search, June 2004, pp. 191–198. 43. Amna Kirmani and Baba Shiv, “Effects of Source Con- 59. “BP’s Chief to Retire Early After a Series of Problems,” gruity on Brand Attitudes and Beliefs: The Moderating Los Angeles Times, January 13, 2007, p. C3. Role of Issue-Relevant Elaboration,” Journal of Con- 60. Petty, Unnava, and Strathman, “Theories of Attitude sumer Psychology 7, no. 1, 1998, pp. 25–48; Matt Higgins, Change”; Charles S. Areni and Richard J. Lutz, “The Role “It’s a Kids’ World on the Halfpipe,” New York Times, July of Argument Quality in the Elaboration Likelihood 15, 2007, sec. 8, pp. 1, 6. Model,” in ed. Michael J. Houston, Advances in Con- 44. Pablo Briñol, Richard E. Petty, and Zakary L. Tormala, sumer Research, vol. 15 (Provo, Utah: Association for “Self-Validation of Cognitive Responses to Advertise- Consumer Research, 1987), pp. 197–203. ments,” Journal of Consumer Research, March 2004, pp. 61. Parthasarathy Krishnamurthy and Anuradha Sivarar- 559–573. man, “Counterfactual Thinking and Advertising Re- 45. Chenghuan Wu and David R. Schaffer, “Susceptibility to sponses,” Journal of Consumer Research, March 2002, Persuasive Appeals as a Function of Source Credibility pp. 650–658. and Prior Experience with the Attitude Object,” Journal 62. Jennifer Edson Escalas and Mary Frances Luce, “Process of Personality and Social Psychology, April 1987, pp. Versus Outcome Thought Focus and Advertising,” Jour- 677–688. nal of Consumer Psychology, 2003, pp. 246–254; Jennifer 46. Carolyn Tripp, Thomas D. Jensen, and Les Carlson, “The Edson Escalas and Mary Frances Luce, “Understanding Effects of Multiple Endorsements by Celebrities on the Effects of Process-Focused Versus Outcome- Consumers’ Attitudes and Intentions,” Journal of Con- Focused Thought in Response to Advertising,” Journal sumer Research, March 1994, pp. 535–547. of Consumer Research, September 2004, pp. 274–285. 47. Judith A. Garretson and Ronald W. Niedrich, “Spokes- 63. Brett A. S. Martin, Bodo Lang, and Stephanie Wong, Characters: Creating Character Trust and Positive Brand “Conclusion Explicitness in Advertising,” Journal of Ad- Attitudes,” Journal of Advertising 33, no. 2, Summer vertising, Winter 2003–2004, pp. 57–65. 2004, pp. 25–36. 64. Keith S. Coulter and Girish N. Punj, “The Effects of Cog- 48. Bob Garfield, “Amex Spots Make Emotional Connec- nitive Resource Requirements, Availability, and Argu- tions . . . But to What?” Advertising Age, January 17, ment Quality on Brand Attitudes,” Journal of Advertising 2005, p. 29; Arlene Weintraub, “Marketing Champ of the 33, no. 4, Winter 2004, pp. 53–64. World,” BusinessWeek, December 20, 2004, p. 64. 65. Sally Beatty, “Companies Push for Much Bigger, More 49. Joan Voight, “Selling Confidence,” Adweek Southwest, Complicated On-Line Ads,” Wall Street Journal, August August 20, 2001, p. 9. 20, 1998, p. B1.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2525 111/18/081/18/08 5:32:305:32:30 PMPM N-26 Endnotes

66. Timothy B. Heath, Michael S. McCarthy, and David L. 81. Kenneth C. Manning, Paul W. Miniard, Michael J. Bar- Mothersbaugh, “Spokesperson Fame and Vividness Ef- one, and Randall L. Rose, “Understanding the Mental fects in the Context of Issue-Relevant Thinking: The Representations Created by Comparative Advertising,” Moderating Role of Competitive Setting,” Journal of Journal of Advertising 3, no. 2, Summer 2001, pp. 27–39. Consumer Research, March 1994, pp. 520–534. 82. Joseph R. Priester, John Godek, D. J. Nayankuppum, and 67. Laura A. Peracchio, “Evaluating Persuasion-Enhancing Kiwan Park, “Brand Congruity and Comparative Adver- Techniques from a Resource Matching Perspective,” tising: When and Why Comparative Advertisements Journal of Consumer Research, September 1997, pp. Lead to Greater Elaboration,” Journal of Consumer Psy- 178–191. chology 14, no. 1–2, 2004, pp. 115–123. 68. Jeanne Whalen, “Foul Taste Is Part of the Cure,” Wall 83. Jerry B. Gotlieb and Dan Sarel, “Comparative Advertis- Street Journal, November 5, 2007, p. B4. ing Effectiveness: The Role of Involvement and Source 69. See Gerd Bohner, Sabine Einwiller, Hans-Peter Erb, and Credibility,” Journal of Advertising 20, no. 1, 1991, Frank Siebler, “When Small Means Comfortable: Relations pp. 38–45; Koprowski, “Theories of Negativity.” Between Product Attributes in Two-Sided Advertising,” 84. Cornelia Pechmann and S. Ratneshwar, “The Use of Journal of Consumer Psychology, 13(4), 2003, pp. 454–463. Comparative Advertising for Brand Positioning: Associ- 70. Martin Eisend, “Two-Sided Advertising: A Meta- Analysis,” ation Versus Differentiation,” Journal of Consumer Re- International Journal of Research in Marketing 23, no. 2, search, September 1991, pp. 145–160. June 2006, pp. 187–198. 85. Paul W. Miniard, Michael J. Barone, Randall L. Rose, and 71. Michael A. Kamins and Henry Assael, “Two-Sided Ver- Kenneth C. Manning, “A Further Assessment of Indirect sus One-Sided Appeals: A Cognitive Perspective on Ar- Comparative Advertising Claims of Superiority Over All gumentation, Source Derogation, and the Effect of Competitors,” Journal of Advertising 35, no. 4, Winter Disconfi rming Trial on Belief Change,” Journal of Mar- 2006, pp. 53–64. keting Research, February 1984, pp. 29–39. 86. A. V. Muthukrishnan and S. Ramaswami, “Contextual 72. Stephanie Kang, “Hardee’s Fesses Up to Shortcomings,” Effects on the Revision of Evaluative Judgments: An Ex- Wall Street Journal, June 24, 2003, p. B4. tension of the Omission-Detection Framework,” Jour- 73. Cornelia Pechmann and David W. Stewart, “The Effects nal of Consumer Research, June 1999, pp. 70–84. of Comparative Advertising on Attention, Memory, and 87. Shailendra Pratap Jain and Steven S. Posavac, “Valenced Purchase Intentions,” Journal of Consumer Research, Comparisons,” Journal of Marketing Research 41, no. 1, September 1990, pp. 180–191. February 2004, pp. 46–58. 74. Pechmann and Stewart, “The Effects of Comparative 88. Shailendra Pratap Jain, Nidhi Agrawal, and Durairaj Advertising on Attention, Memory, and Purchase Inten- Maheswaran, “When More May Be Less: The Effects of tions”; Rita Snyder, “Comparative Advertising and Regulatory Focus on Responses to Different Compara- Brand Evaluation: Toward Developing a Categorization tive Frames,” Journal of Consumer Research 33, no. 1, Approach,” Journal of Consumer Psychology 1, no. 1, 2006, pp. 91–98. 1992, pp. 15–30. 89. Shailendra Pratap Jain, Charles Lindsey, Nidhi Agrawal, 75. Yung Kyun Choi and Gordon E. Miracle, “The Effective- and Durairaj Maheswaran, “For Better or For Worse? Va- ness of Comparative Advertising in Korea and the lenced Comparative Frames and Regulatory Focus,” United States,” Journal of Advertising 33, no. 4, Winter Journal of Consumer Research 34, no. 1, 2007, pp. 57–65. 2004, pp. 75–87. 90. Anne L. Roggeveen, Dhruv Grewal, and Jerry Gotlieb, 76. Matthew Creamer, “Microsoft Plans Blitz to Fend Off “Does the Frame of a Comparative Ad Moderate the Ef- Apple,” Advertising Age, December 3, 2007, www.adage. fectiveness of Extrinsic Information Cues?” Journal of com. Consumer Research 33, no. 1, 2006, pp. 115–122. 77. Patrick Meirick, “Cognitive Responses to Negative and 91. Pechmann and Stewart, “The Effects of Comparative Ad- Comparative Political Advertising,” Journal of Advertis- vertising on Attention, Memory, and Purchase Intentions.” ing, Spring 2002, pp. 49–62. 92. Debora Viana Thompson and Rebecca W. Hamilton, 78. Bruce E. Pinkleton, Nam-Hyun Um, and Erica Wein- “The Effects of Information Processing Mode on Con- traub Austin, “An Exploration of the Effects of Negative sumers’ Responses to Comparative Advertising,” Journal Political Advertising on Political Decision Making,” of Consumer Research 32, no. 4, 2006, pp. 530–540. Journal of Advertising, Spring 2002, pp. 13–25. 93. Kate Macarthur, “Why Big Brands Are Getting into the 79. Dhruv Grewal, Sukumar Kavanoor, Edward F. Fern, Car- Ring,” Advertising Age, May 21, 2007, p. 6. olyn Costley, and James Barnes, “Comparative Versus 94. A. V. Muthukrishnan and Amitava Chattopadhyay, “Just Noncomparative Advertising: A Meta-Analysis,” Journal Give Me Another Chance: The Strategies for Brand of Marketing, October 1997, pp. 1–15. Recovery from a Bad First Impression,” Journal of 80. Pechmann and Stewart, “The Effects of Comparative Marketing Research, May 2007, pp. 334–345. Advertising on Attention, Memory, and Purchase 95. John Tylee, “New ‘Honesty’ Laws Could Render Many Intentions.” Campaigns Illegal,” Campaign, March 17, 2000, p. 16.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2626 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-27

96. Barbara Mueller, “Refl ections of Culture: An Analysis of 107. Rajeev Batra and Michael L. Ray, “Affective Responses Japanese and American Advertising Appeals,” Journal of Mediating Acceptance of Advertising,” Journal of Advertising Research, June–July 1987, pp. 51–59. Consumer Research, September 1986, pp. 234–249. 97. Paschalina (Lilia) Ziamou and S. Ratneshwar, “Innova- 108. Jooyoung Kim and Jon D. Morris, “The Power of Affec- tions in Product Functionality: When and Why Are Ex- tive Response and Cognitive Structure in Product-Trial plicit Comparisons Effective?” Journal of Marketing, Attitude Formation,” Journal of Advertising 36, no. 1, April 2003, pp. 49–61. Spring 2007, pp. 95–106. 98. H. Onur Bodur, David Brinberg, and Eloïse Coupey, “Be- 109. Hans Baumgartner, Mita Sujan, and Dan Padgett, “Pat- lief, Affect, and Attitude: Alternative Models of the De- terns of Affective Reactions to Advertisements: The In- terminants of Attitude,” Journal of Consumer Psychology tegration of Moment-to-Moment Responses into 9, no. 1, 2000, pp. 17–28. Overall Judgments,” Journal of Marketing Research, May 99. Stephen D. Rappaport, “Lessons from Online Practice: 1997, pp. 219–232. New Advertising Models,” Journal of Advertising Re- 110. Deborah J. MacInnis and Bernard J. Jaworski, “Informa- search, June 2007, pp. 135–141. tion Processing from Advertisements: Toward an Inte- 100. Michel Tuan Pham, “Representativeness, Relevance, grative Framework,” Journal of Marketing, October and the Use of Feelings in Decision Making,” Journal of 1989, pp. 1–23. Consumer Research, September 1998, pp. 144–159. 111. Michel Tuan Pham and Tamar Avnet, “Ideals and 101. MacInnis and Park, “The Differential Role of Character- Oughts and the Reliance on Affect Versus Substance in istics of Music on High- and Low-Involvement Consum- Persuasion,” Journal of Consumer Research, March ers’ Processing of Ads.” 2004, pp. 503–518. 102. Deborah J. MacInnis and Douglas M. Stayman, “Focal 112. Jennifer L. Aaker and Patti Williams, “Empathy Versus and Emotional Integration: Constructs, Measures and Pride: The Infl uence of Emotional Appeals Across Cul- Preliminary Evidence,” Journal of Advertising, Decem- tures,” Journal of Consumer Research, December 1998, ber 1993, pp. 51–66; Chris T. Allen, Karen A. Machleit, pp. 241–261. and Susan Schultz Kleine, “A Comparison of Attitudes 113. Richard P. Bagozzi and David J. Moore, “Public Service An- and Emotions as Predictors of Behavior at Diverse Lev- nouncements: Emotions and Empathy Guide Prosocial els of Behavioral Experience,” Journal of Consumer Re- Behavior,” Journal of Marketing, January 1994, pp. 56–57. search, March 1992, pp. 493–504. 114. May Frances Luce, “Choosing to Avoid: Coping with 103. Deborah J. MacInnis and Bernard J. Jaworski, “Two Negatively Emotion-Laden Consumer Decisions,” Jour- Routes to Persuasion in Advertising: Review, Critique, nal of Consumer Research, March 1998, pp. 409–433. and Research Directions,” Review of Marketing 10, 1990, 115. Joel B. Cohen and Charles S. Areni, “Affect and Consumer pp. 1–25. Behavior,” in eds. Thomas S. Robertson and Harold H. 104. See Nancy Spears and Richard Germain, “1900–2000 in Kassarjian, Handbook of Consumer Behavior (Englewood Review: The Shifting Role and Face of Animals in Print Cliffs, N.J.: Prentice-Hall, 1991), pp. 188–240. Advertisements in the Twentieth Century,” Journal of 116. Robert D. Jewell and H. Rao Unnava, “Exploring Differ- Advertising, Fall 2007, pp. 19ff. ences in Attitudes Between Light and Heavy Brand 105. Tamar Avnet and E. Tory Higgins, “How Regulatory Fit Users,” Journal of Consumer Psychology 14, no. 1/2, Affects Value in Consumer Choices and Opinions,” Jour- 2004, pp. 75–80. nal of Marketing Research, February 2006, pp. 1–10; 117. James Lardner, “Building a Customer-Centric Com- Tamar Avnet and E. Tory Higgins, “Response to Com- pany,” Business 2.0, July 10, 2001, pp. 55–59. ments on ‘How Regulatory Fit Affects Value in Con- 118. Petty, Unnava, and Strathman, “Theories of Attitude sumer Choices and Opinions,’” Journal of Marketing Change.” Research, February 2006, pp. 24–27; Jennifer L. Aaker 119. Harry C. Triandis, Attitudes and Attitude Change (New and Angela Y. Lee, “Understanding Regulatory Fit,” Jour- York: Wiley, 1971). nal of Marketing Research, February 2006, pp. 15–19; 120. Stuart Elliott, “American Express Gets Specifi c and Asks, Aparna A. Labroo and Angela Y. Lee, “Between Two ‘Are You a Cardmember?’” New York Times, April 6, 2007, Brands: A Goal Fluency Account of Brand Evaluation,” p. C3. Journal of Marketing Research, August 2006, pp. 374– 121. Brian D. Till and Michael Busler, “The Match-Up Hypoth- 385; Junsang Yeo and Jongwon Park, “Effects of Parent- esis: Physical Attractiveness, Expertise, and the Role of Extension Similarity and Self-Regulatory Focus on Fit on Brand Attitude, Purchase Intent, and Brand Be- Evaluations of Brand Extensions,” Journal of Consumer liefs,” Journal of Advertising 29, no. 3, Fall 2000, pp. 1–13. Psychology 16, no. 3, 2006, pp. 272–282. 122. Peter H. Reingen and Jerome B. Kernan, “Social Percep- 106. C. Whan Park and S. Mark Young, “Consumer Response tion and Interpersonal Infl uence: Some Consequences to Television Commercials: The Impact of Involvement of the Physical Attractiveness Stereotype in a Personal and Background Music on Brand Attitude Formation,” Selling Situation,” Journal of Consumer Psychology 2, Journal of Marketing Research, February 1986, pp. 11–24. no. 1, 1993, pp. 25–38.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2727 111/18/081/18/08 5:32:305:32:30 PMPM N-28 Endnotes

123. Scott Ward and Frederick E. Webster Jr., “Organizational 139. Ibid. Buying Behavior,” in eds. Thomas S. Robertson and 140. Kirsten Passyn and Mita Sujan, “Self-Accountability Harold H. Kassarjian, Handbook of Consumer Beh- Emotions and Fear Appeals: Motivating Behavior,” Jour- avior (Englewood Cliffs, N.J.: Prentice-Hall, 1991), nal of Consumer Research 32, no. 4 (2006), pp. 583–589. pp. 419–458. 141. Omar Shehryar and David M. Hunt, “A Terror Manage- 124. Herbert Simon, Nancy Berkowitz, and John Moyer, ment Perspective on the Persuasiveness of Fear “Similarity, Credibility, and Attitude Change,” Psycho- Appeals,” Journal of Consumer Psychology 15, no. 4, logical Bulletin, January 1970, pp. 1–16. 2005, pp. 275–287. 125. Mei Fong, “Yao Gives Reebok an Assist in China,” Wall 142. Herbert J. Rotfeld, “Fear Appeals and Persuasion: Street Journal, September 28, 2007, p. B1; Eric Pfanner, Assumptions and Errors in Advertising Research,” in “For 2008 Olympics Campaigns, the Starter’s Gun Went eds. James H. Leigh and Claude R. Martin, Current Is- Off This Month,” New York Times, August 23, 2007, p. sues and Research in Advertising (Ann Arbor, Mich.: C3; “China Unicom Sells Motorola Z1 Handsets En- Graduate School of Business Administration, University dorsed by Yao Ming,” China Business News, April 27, of Michigan, 1990), pp. 155–175. 2006. 143. John J. Wheatley, “Marketing and the Use of Fear- or 126. Terence A. Shimp and Elnora W. Stuart, “The Role of Anxiety-Arousing Appeals,” Journal of Marketing, April Disgust as an Emotional Mediator of Advertising Ef- 1971, pp. 62–64; Peter L. Wright, “Concrete Action fects,” Journal of Advertising, Spring 2004, pp. 43–53. Plans in TV Messages to Increase Reading of Drug 127. Sally Goll Beatty, “Just What Goes In a Viagra Ad? Warnings,” Journal of Consumer Research, December Dancing Couples,” Wall Street Journal, June 17, 1998, 1979, pp. 256–269. pp. B1, B8. 144. John J. Burette and Richard L. Oliver, “Fear Appeal Ef- 128. Betsy Spethmann, “Value Ads,” Promo, March 1, 2001, fects in the Field: A Segmentation Approach,” Journal of p. 743. Marketing Research, May 1979, pp. 181–190. 129. Jennifer Edson Escalas, Marian Chapman Moore, and 145. MacInnis and Jaworski, “Two Routes to Persuasion in Julie Edell Britton, “Fishing for Feelings? Hooking View- Advertising.” ers Helps!” Journal of Consumer Psychology 14, no. 1 146. Thomas J. Olney, Morris B. Holbrook, and Rajeev Batra, and 2, 2004, pp. 105–114. “Consumer Responses to Advertising: The Effects of Ad 130. Patti Williams and Jennifer L. Aaker, “Can Mixed Emo- Content, Emotions, and Attitude Toward the Ad on tions Peacefully Coexist?” Journal of Consumer Re- Viewing Time,” Journal of Consumer Research, March search, March 2002, pp. 636–649. 1991, pp. 440–453. 131. Batra and Stayman, “The Role of Mood in Advertising 147. Paul W. Miniard, Sunil Bhatla, and Randall L. Rose, “On Effectiveness.” the Formation and Relationship of Ad and Brand Atti- 132. “‘Enjoy Life’? Hey, We’re Trying!” Automotive News, Sep- tudes: An Experimental and Causal Analysis,” Journal of tember 10, 2001, p. 4; Kevin Goldman, “Volvo Seeks to Marketing Research, August 1990, pp. 290–303. Soft-Pedal Safety Image,” Wall Street Journal, March 16, 148. Sally Goll Beatty, “Executive Fears Effects of Political 1993, p. B7. Ads,” Wall Street Journal, April 29, 1996, p. B6. 133. Rajesh K. Chandy, Gerard J. Tellis, Deborah J. MacInnis, 149. Julie A. Edell and Richard E. Staelin, “The Information and Pattana Thaivanich, “‘What to Say When’ Advertis- Processing of Pictures in Print Advertisements,” Journal ing Appeals in Evolving Markets,” Journal of Marketing of Consumer Research, June 1983, pp. 45–60. Research, November 2001, pp. 399–414. 150. Scott B. MacKenzie, Richard J. Lutz, and George E. 134. Moinak Mitra, “Emotion ‘Ads’ More Value than Celebri- Belch, “The Role of Attitude Toward the Ad as a Media- ties,” Economic Times, October 3, 2007. tor of Advertising Effectiveness: A Test of Competing 135. “Vicks Push Drops Jargon to Refocus on ‘Emotion,’” Explanations,” Journal of Marketing Research, May Marketing, October 3, 2007, p. 6. 1986, pp. 130–143; Pamela M. Homer, “The Mediating 136. Valerie S. Folkes and Tina Kiesler, “Social Cognition: Role of Attitude Toward the Ad: Some Additional Evi- Consumers’ Inferences about the Self and Others,” in dence,” Journal of Marketing Research, February 1990, eds. Thomas S. Robertson and Harold H. Kassarjian, pp. 78–86. Handbook of Consumer Behavior (Englewood Cliffs, 151. Stuart Elliott, “Mercury, a Division of Ford Motor, Tries N.J.: Prentice-Hall, 1991), pp. 281–315. an Online Campaign in an Effort to Create a Cooler 137. John F. Tanner, James B. Hunt, and David R. Eppright, Image,” New York Times, December 30, 2004, p. C3. “The Protection Motivation Model: A Normative 152. Matthew Haeberle, “More Than Holiday,” Chain Store Model of Fear Appeals,” Journal of Marketing, July Age, November 2004, p. 74. 1991, pp. 36–45. 153. Richard E. Petty, John T. Cacioppo, and David W. Schu- 138. Michael L. Ray and William L. Wilkie, “Fear: The Poten- mann, “Central and Peripheral Routes to Advertising tial of an Appeal Neglected by Marketing,” Journal of Persuasion,” Journal of Consumer Research, September Marketing, January 1970, pp. 54–62. 1983, pp. 134–148.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2828 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-29

154. Jaideep Sengupta and Gita Venkataramani Johar, “Ef- struct,” Journal of Consumer Research 33, no. 1 (2006), fects of Inconsistent Attribute Information on the Pre- pp. 16–18; C. W. Park, Deborah J. MacInnis, and Joseph dictive Value of Product Attitudes: Toward a Resolution Priester, “Brand Attachment as a Strategic Brand Exem- of Opposing Perspectives,” Journal of Consumer Re- plar,” forthcoming in ed. Bernd H. Schmitt, Handbook search, June 2002, pp. 39–56. of Brand and Experience Management; Rohini Ahluwa- 155. Robert E. Smith and William R. Swinyard, “Attitude-Be- lia, Robert Burnkrant, and H. Rao Unnava, “Consumer havior Consistency: The Impact of Product Trial Versus Response to Negative Publicity: The Moderating Role Advertising,” Journal of Marketing Research 20, no. 3 of Commitment,” Journal of Marketing Research 37, (August 1983), pp. 257–267; Russell H. Fazio and Mark P. no. 2 (May 2000), pp. 203–214; Michael D. Johnson, An- Zanna, “Direct Experience and Attitude–Behavior Con- dreas Herrmann, and Frank Huber, “The Evolution of sistency,” in ed. Leonard Berkowitz, Advances in Experi- Loyalty Intentions,” Journal of Marketing 70, April 2006, mental Social Psychology (New York: Academic Press, 122–132; Matthew Thomson, “Human Brands: Investi- 1981), pp. 162–202. gating Antecedents to Consumers’ Strong Attachments 156. Jaideep Sengupta and Gavan J. Fitzsimons, “The Effects to Celebrities,” Journal of Marketing 70, no. 3 (July of Analyzing Reasons for Brand Preferences: Disruption 2006), pp. 104–119. or Reinforcement?” Journal of Marketing Research 37, 165. Sekar Raju and H. Rao Unnava, “The Role of Arousal in August 2000, pp. 318–330. Commitment: An Explanation for the Number of Coun- 157. Russell H. Fazio, Martha C. Powell, and Carol J. Wil- terarguments,” Journal of Consumer Research 33, no. 2 liams, “The Role of Attitude Accessibility in the Attitude- (2006), pp. 173–178. to-Behavior Process,” Journal of Consumer Research, 166. Krishnan and Smith, “The Relative Endurance of Atti- December 1989, pp. 280–288; Berger and Mitchell, “The tudes, Confi dence, and Attitude–Behavior Consistency.” Effect of Advertising on Attitude Accessibility, Attitude 167. John T. Cacioppo, Richard E. Petty, Chuan Fang Kao, Confi dence, and the Attitude–Behavior Relationship.” and Regina Rodriguez, “Central and Peripheral Routes 158. Smith and Swinyard, “Attitude–Behavior Consistency”; to Persuasion: An Individual Difference Perspective,” Alice A. Wright and John G. Lynch, “Communication Ef- Journal of Personality and Social Psychology 51, 1986, fects of Advertising vs. Direct Experience When Both pp. 1032–1043. Search and Experience Attributes Are Present,” Journal 168. Mark Snyder and William B. Swan Jr., “When Actions of Consumer Research, March 1995, pp. 708–718. Reflect Attitudes: The Politics of Impression Manage- 159. Vicki G. Morwitz and Gavan J. Fitzsimons, “The Mere- ment,” Journal of Personality and Social Psychology 34, Measurement Effect: Why Does Measuring Intention 1976, pp. 1034–1042. Change Actual Behavior?” Journal of Consumer Psychol- 169. Mya Frazier, “GEICO: Runner-Up,” Advertising Age, Octo- ogy 14, no. 1/2, 2004, pp. 64–74; Pierre Chandon, Vicki ber 15, 2007, p. 50; Mya Frazier, “Geico’s $500M Outlay G. Morwitz, and Werner J. Reinartz, “Do Intentions Re- Pays Off,” Advertising Age, July 9, 2007, p. 8; Frank Ahrens, ally Predict Behavior? Self-Generated Validity Effects in “Geico Goes Cruising for Motorcyclists in Cyberspace,” Survey Research,” Journal of Marketing 69, no. 2 (April Washington Post, July 2, 2007, p. D1; www.geico.com. 2005), pp. 1–14. 160. Berger, “The Nature of Attitude Accessibility and Atti- Chapter 6 tude Confi dence.” 1. Jeremiah McWilliams, “A-B Sees Web as Fertile Ground 161. Joseph R. Priester, Dhananhjay Nayakankuppam, Mo- for Advertising Efforts,” St. Louis Post-Dispatch, Decem- nique A. Fleming, and John Godek, “The A2SC2 Model: ber 19, 2007, www.stltoday.com; Suzanne Vranica, “An- The Influence of Attitudes and Attitude Strength on heuser-Busch Kicks Edgy Super Bowl Ad to Curb,” Wall Consideration and Choice,” Journal of Consumer Re- Street Journal, January 26, 2005, p. B3; Eleftheria Parpis, search, March 2004, pp. 574–587. “Truly Tasteless Jokes,” Adweek, April 26, 2004, p. 28; 162. Fishbein and Ajzen, Belief, Attitude, Intention, and Be- Christopher Lawton, “Beck’s Hopes Sexy, Brainy Ads Get havior. Attention But Not Catcalls,” Wall Street Journal, March 163. H. Shanker Krishnan and Robert E. Smith, “The Relative 14, 2003, p. B2. Endurance of Attitudes, Confidence, and Attitude– 2. Norbert Schwarz, “Attitude Research: Between Ockham’s Behavior Consistency: The Role of Information Source Razor and the Fundamental Attribution Error,” Journal and Delay,” Journal of Consumer Psychology 7, no. 3, of Consumer Research 33, no. 1, 2006, pp. 19–21. 1998, pp. 273–298. 3. Richard E. Petty and John T. Cacioppo, Attitudes and 164. Matt Thomson, Deborah J. MacInnis, and C. W. Park, Persuasion: Classic and Contemporary Approaches “The Ties that Bind: Measuring the Strength of Con- (Dubuque, Iowa: William C. Brown, 1981); Richard E. sumers’ Emotional Attachments to Brands,” Journal of Petty, John T. Cacioppo, and David Schumann, “Central Consumer Psychology 15, no. 1 (2005), pp. 77–91; C. W. and Peripheral Routes to Advertising Effectiveness: Park and Deborah J. MacInnis, “What’s In and What’s The Moderating Role of Involvement,” Journal of Con- Out: Questions on the Boundaries of the Attitude Con- sumer Research, September 1983, pp. 135–146.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 2929 111/18/081/18/08 5:32:305:32:30 PMPM N-30 Endnotes

4. Jaideep Sengupta, Ronald C. Goodstein, and David S. 18. Scott A. Hawkins and Stephen J. Hoch, “Low-Involve- Boninger, “All Cues Are Not Created Equal: Obtaining ment Learning: Memory Without Evaluation,” Journal Attitude Persistence Under Low Involvement Condi- of Consumer Research, September 1992, pp. 212–225; tions,” Journal of Consumer Research, March 1997, Lynn Hasher, David Goldstein, and Thomas Toppino, pp. 315–361. “Frequency and the Conference of Referential Validity,” 5. Ap Dijksterhuis, Pamela K. Smith, Rick B. Van Baaren, and Journal of Verbal Learning and Verbal Behavior, Febru- Daniel H. J. Wigboldus, “The Unconscious Consumer: Ef- ary 1977, pp. 107–112. fects of Environment on Consumer Behavior,” Journal of 19. S. Ratneshwar and Shelly Chaiken, “Comprehension’s Consumer Psychology 15, no. 3, 2005, pp. 193–202. Role in Persuasion: The Case of Its Moderating Effect on 6. Nalini Ambady, Mary Ann Krabbenhoft, and Daniel the Persuasive Impact of Source Cues,” Journal of Con- Hogan, “The 30-Sec Sale: Using Thin-Slice Judgments to sumer Research, June 1991, pp. 52–62. Evaluate Sales Effectiveness,” Journal of Consumer Psy- 20. Alice M. Tybout, Brian Sternthal, Prashant Malaviya, chology 16, no. 1, 2006, pp. 4–13. Georgios A. Bakamitsos, and Se-Bum Park, “Informa- 7. Frank R. Kardes, “When Should Consumers and Manag- tion Accessibility as a Moderator of Judgments: The ers Trust Their Intuition?” Journal of Consumer Psychol- Role of Content Versus Retrieval Ease,” Journal of Con- ogy 16, no. 1, 2006, pp. 20–24. sumer Research 32, no. 1, 2005, pp. 76–85. 8. Jens Förster, “How Body Feedback Infl uences Consum- 21. Nancy Spears, “On the Use of Time Expressions in Pro- ers’ Evaluation of Products,” Journal of Consumer Psy- moting Product Benefi ts,” Journal of Advertising, Sum- chology 14, no. 4, 2004, pp. 416–426. See also Ronald S. mer 2003, pp. 33–44. Friedman and Jens Förster, “The Effects of Approach 22. Jennifer Edson Escalas, “Self-Referencing and Persua- and Avoidance Motor Actions on the Elements of Cre- sion: Narrative Transportation Versus Analytical Elabo- ative Insight,” Journal of Personality and Social Psychol- ration,” Journal of Consumer Research 33, no. 4, 2007, ogy 79, no. 4, 2000, pp. 477–492. pp. 421–429. 9. Itamar Simonson, “In Defense of Consciousness: The 23. Patricia M. West, Joel Huber, and Kyeong Sam Min, “Al- Role of Conscious and Unconscious Inputs in Consu- tering Experienced Utility: The Impact of Story Writing mer Choice,” Journal of Consumer Psychology 15, no. 3, and Self-Referencing on Preferences,” Journal of Con- 2005, pp. 211–217. sumer Research 31, no. 3, 2004, pp. 623–630; Robert E. 10. Gita V. Johar and Anne L. Roggeveen, “Changing False Burnkrant and H. Rao Unnava, “Effects of Self- Beliefs from Repeated Advertising: The Role of Claim- Referencing on Persuasion,” Journal of Consumer Re- Refutation Alignment,” Journal of Consumer Psychology search, June 1995, pp. 17–26; Sharon Shavitt and 17, no. 2, 2007, pp. 118–127. Timothy C. Brock, “Self-Relevant Responses in Com- 11. Jennifer Edson Escalas and Mary Frances Luce, “Under- mercial Persuasion,” in eds. Jerry C. Olson and Keith standing the Effects of Process-Focused Versus Outcome- Sentis, Advertising and Consumer Psychology (New Focused Thought in Response to Advertising,” Journal of York: Praeger, 1986), pp. 149–171; Kathleen Debevec Consumer Research 13, no. 2, 2004, pp. 274–285. and Jean B. Romeo, “Self-Referent Processing in Per- 12. Ronald C. Goodstein, “Category-Based Applications and ceptions of Verbal and Visual Commercial Informa- Extensions in Advertising: Motivating More Extensive tion,” Journal of Consumer Psychology 1, no. 1, 1992, Ad Processing,” Journal of Consumer Research, June pp. 83–102; Joan Myers-Levy and Laura A. Peracchio, 1993, pp. 87–99. “Moderators of the Impact of Self-Reference on Per- 13. Valerie S. Folkes, “Recent Attribution Research in Con- suasion,” Journal of Consumer Research, March 1996, sumer Behavior: A Review and New Directions,” Journal pp. 408–423. of Consumer Research, March 1988, pp. 548–656. 24. Daniel J. Howard, Charles Gengler, and Ambuj Jain, 14. Scott Boeck, “Marbury Shoe Line Gaining Steam,” USA “What’s in a Name? A Complimentary Means of Persua- Today, February 7, 2007, p. 7C. sion,” Journal of Consumer Research, September 1995, 15. Shelly Chaiken, “Heuristic Versus Systematic Information pp. 200–211. Processing and the Use of Source Versus Message Cues in 25. Jennifer L. Aaker, “The Malleable Self: The Role of Self- Persuasion,” Journal of Personality and Social Psychology Expression in Persuasion,” Journal of Marketing Re- 39, 1980, pp. 752–766; see also “The Heuristic Model of search 36, February 1999, pp. 45–57. Persuasion,” in eds. Mark P. Zanna, J. M. Olson, and C. P. 26. Jenn Abelson, “Sneaker Company Taps Chief,” Boston Herman, Social Infl uence: The Ontario Symposium, vol. 5 Globe, April 18, 2007, p. F1. (Hillsdale, N.J.: Lawrence Erlbaum, 1987), pp. 3–49. 27. Anne M. Brumbaugh, “Source and Nonsource Cues in 16. Amna Kirmani, “Advertising Repetition as a Signal of Advertising and Their Effects on the Activation of Cul- Quality: If It’s Advertised So Much, Something Must Be tural and Subcultural Knowledge on the Route to Per- Wrong,” Journal of Advertising, Fall 1997, pp. 77–86. suasion,” Journal of Consumer Research, September 17. Joseph W. Alba and Howard Marmorstein, “The Effects of 2002, pp. 258+. Frequency Knowledge on Consumer Decision Making,” 28. Robert E. Burnkrant and Daniel J. Howard, “Effects of Journal of Consumer Research, June 1987, pp. 14–25. the Use of Introductory Rhetorical Questions Versus

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3030 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-31

Statements on Information Processing,” Journal of 41. See, for instance, Xiang Fang, Surendra Singh, and Roh- Personality and Social Psychology, December 1984, pp. ini Ahluwalia, “An Examination of Different Explana- 1218–1230; James M. Munch, Gregory W. Boller, and tions for the Mere Exposure Effect,” Journal of Consumer John L. Swazy, “The Effects of Argument Structure and Research 34, no. 1, 2007, pp. 99–103. Affective Tagging on Product Attitude Formation,” 42. Carl Obermiller, “Varieties of Mere Exposure: The Effects Journal of Consumer Research, September 1993, of Processing Style and Repetition in Affective pp. 294–302. Response,” Journal of Consumer Research, June 1985, 29. Rohini Ahluwalia and Robert E. Burnkrant, “Answering pp. 17–30. Questions About Questions: A Persuasion Knowledge 43. Arno Rethans, John L. Swazy, and Lawrence J. Marks, Perspective for Understanding the Effects of Rhetorical “The Effects of Television Commercial Repetition, Questions,” Journal of Consumer Research, June 2004, Receiver Knowledge, and Commercial Length: A Test of pp. 26–42. a Two Factor Model,” Journal of Marketing Research, 30. Russell H. Fazio, Paul M. Herr, and Martha C. Powell, February 1986, pp. 50–61. “On the Development and Strength of Category- 44. William E. Baker, “When Can Affective Conditioning Brand Associations in Memory: The Case of Mystery and Mere Exposure Directly Infl uence Brand Choice?” Ads,” Journal of Consumer Psychology 1, no. 1, 1992, Journal of Advertising 28, no. 4, Winter 1999, pp. 31–46. pp. 1–14. 45. Chris Janiszewski and Tom Meyvis, “Effects of Brand 31. Liz C. Wang, Julie Baker, Judy A. Wagner, and Kirk Wake- Logo Complexity, Repetition, and Spacing on Process- fi eld, “Can a Retail Website Be Social?” Journal of Mar- ing Fluency and Judgment,” Journal of Consumer Re- keting, July 2007, pp. 143–157. search 28, June 2001, pp. 18–32. 32. David A. Griffi n and Qimei Chen, “The Infl uence of Vir- 46. Bruce Mohl, “Humor Not Part of Their Policies; New to tual Direct Experience (VDE) on On-Line Ad Message Ads, Mass. Insurers Emphasize Safety,” Boston Globe, Effectiveness,” Journal of Advertising, Spring 2004, October 2, 2007, p. C1. pp. 55–68. 47. Herbert Krugman, “Why Three Exposures May Be 33. Hiawatha Bray, “‘Advergames’ Spark Concerns of Kids Enough,” Journal of Advertising Research, December Being Targeted,” Boston Globe, July 30, 2004, www.boston. 1972, pp. 11–14. com/globe. 48. George E. Belch, “The Effects of Television Commer- 34. Gregory Solman, “2nd Splash for ‘Got Milk?’ Steroid Par- cial Repetition on Cognitive Response and Message odies,” Adweek, December 28, 2007, www.adweek.com. Acceptance,” Journal of Consumer Research, June 35. Joseph W. Alba, J. Wesley Hutchinson, and John G. Lynch, 1982, pp. 56–65. “Memory and Decision Making,” in eds. Thomas S. 49. Margaret Henderson Blair, “An Empirical Investigation Robertson and Harold H. Kassarjian, Handbook of of Advertising Wearin and Wearout,” Journal of Advertis- Consumer Behavior (Englewood Cliffs, N.J.: Prentice- ing Research 40, November 2000, p. 95. Hall, 1991). 50. Margaret C. Campbell and Kevin Lane Keller, “Brand Fa- 36. Chris Janiszewski and Tom Meyvis, “Effects of Brand miliarity and Advertising Repetition Effects,” Journal of Logo Complexity, Repetition, and Spacing on Processing Consumer Research, September 2003, pp. 292–304. Fluency and Judgment,” Journal of Consumer Research, 51. Deborah J. MacInnis, Ambar G. Rao, and Allen M. Weiss, June 2001, pp. 18–32; H. Rao Unnava and Robert E. “Assessing When Increased Media Weight of Real-World Burnkrant, “Effects of Repeating Varied Ad Executions Advertisements Helps Sales,” Journal of Marketing Re- on Brand Name Memory,” Journal of Marketing Re- search, November 2002, pp. 391–407. search, November 1991, pp. 406–416. 52. Christie L. Nordhielm, “The Infl uence of Level of Pro- 37. Ida E. Berger and Andrew A. Mitchell, “The Effect of cessing on Advertising Repetition Effects,” Journal of Atti tude Accessibility, Attitude Confidence, and the Consumer Research, December 2002, pp. 371–373. Attitude–Behavior Relationship,” Journal of Consumer 53. Marian Burke and Julie A. Edell, “Ad Reactions over Research, December 1989, pp. 269–279. Time: Capturing Changes in the Real World,” Journal of 38. Prashant Malaviya and Brian Sternthal, “The Persuasive Consumer Research, June 1986, pp. 114–118; Curtis P. Impact of Message Spacing,” Journal of Consumer Psy- Haugtvedt, David W. Schumann, Wendy L. Schneier, chology 6, no. 3, 1997, pp. 233–256. and Wendy L. Warren, “Advertising Repetition and Varia- 39. Patrick De Pelsmacker, Maggie Geuens, and Pascal Anc- tion Strategies: Implications for Understanding Attitude kaert, “Media Context and Advertising Effectiveness: The Strength,” Journal of Consumer Research, June 1994, Role of Context Appreciation and Context/Ad Similar- pp. 176–189. ity,” Journal of Advertising, September 2002, pp. 49–61. 54. Stuart Elliott, “The Pursuit of Happiness in a Grilled Cheese 40. Marjolein Moorman, Peter C. Neijens, and Edith G. Sandwich,” New York Times, October 1, 2007, p. C6. Smit, “The Effects of Magazine-Induced Psychological 55. Prashant Malaviya, “The Moderating Infl uence of Ad- Responses and Thematic Congruence on Memory and vertising Context on Ad Repetition Effects: The Role of Attitude Toward the Life in a Real-Life Setting,” Journal Amount and Type of Elaboration,” Journal of Consumer of Advertising, Winter 2002, pp. 27–40. Research 34, no. 1, 2007, pp. 32–40.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3131 111/18/081/18/08 5:32:305:32:30 PMPM N-32 Endnotes

56. Gerald J. Gorn, “The Effects of Music in Advertising on 64. Srinivas Durvasula, J. Craig Andrews, Steven Lysonski, Choice Behavior: A Classical Conditioning Approach,” and Richard G. Netemeyer, “Assessing the Cross- Journal of Marketing, Winter 1982, pp. 94–101. National Applicability of Consumer Behavior Models: A 57. Calvin Bierley, Frances K. McSweeny, and Renee Van- Model of Attitude Toward Advertising in General,” Jour- nieuwkerk, “Classical Conditioning of Preferences for nal of Consumer Research, March 1993, pp. 626–636. Stimuli,” Journal of Consumer Research, December 65. Russell I. Haley and Allan L. Baldinger, “The ARF Copy 1985, pp. 316–323; James J. Kellaris and Anthony D. Cox, Research Validity Project,” Journal of Advertising Re- “The Effects of Background Music in Advertising: A Re- search, April–May 1991, pp. 11–32. assessment,” Journal of Consumer Research, June 1989, 66. Elizabeth S. Moore and Richard J. Lutz, “Children, pp. 113–118: Chris T. Allen and Thomas J. Madden, “A Advertising, and Product Experiences: A Multimethod Closer Look at Classical Conditioning,” Journal of Con- Inquiry,” Journal of Consumer Research 27, June 2000, sumer Research, December 1985, pp. 301–315. pp. 31–48; Scott B. MacKenzie, Richard J. Lutz, and 58. Bierley, McSweeny, and Vannieuwkerk, “Classical Condi- George E. Belch, “The Role of Attitude Toward the Ad as tioning of Preferences for Stimuli”; Elnora W. Stuart, Ter- a Mediator of Advertising Effectiveness: A Test of Com- ence A. Shimp, and Randall W. Engle, “Classical peting Explanations,” Journal of Marketing Research, Conditioning of Consumer Attitudes: Four Experiments May 1986, pp. 130–143; Pamela M. Homer, “The Mediat- in an Advertising Context,” Journal of Consumer Research, ing Role of Attitude Toward the Ad: Some Additional December 1987, pp. 334–349; Terence A. Shimp, Elnora W. Evidence,” Journal of Marketing Research, February Stuart, and Randall W. Engle, “A Program of Classical 1990, pp. 78–86; Brown and Stayman, “Antecedents and Conditioning Experiments Testing Variations in the Consequences of Attitude Toward the Ad.” Conditioned Stimulus and Context,” Journal of Con- 67. Ellen Byron, “How P&G Led Also-Ran To Sweet Smell of sumer Research, June 1991, pp. 1–12; Chris T. Allen and Success,” Wall Street Journal, September 4, 2007, p. B2. Chris A. Janiszewski, “Assessing the Role of Contingency 68. Brown and Stayman, “Antecedents and Consequences Awareness in Attitudinal Conditioning with Implica- of Attitude Toward the Ad.” tions for Advertising Research,” Journal of Marketing 69. Marian Chapman Burke and Julie A. Edell, “Ad Reac- Research, February 1989, pp. 30–43. tions over Time: Capturing Changes in the Real World,” 59. Randi Priluck Grossman and Brian D. Till, “The Persis- Journal of Consumer Research, June 1986, pp. 114–118; tence of Classically Conditioned Brand Attitudes,” Jour- Amitava Chattopadhyay and Prakash Nedungadi, “Does nal of Advertising, Spring 1998. Attitude Toward the Ad Endure? The Moderating Effects 60. Terence A. Shimp, “Neo-Pavlovian Conditioning and Its of Attention and Delay,” Journal of Consumer Research, Implications for Consumer Theory and Research,” in June 1992, pp. 26–33. eds. Thomas S. Robertson and Harold H. Kassarjian, 70. Margaret G. Meloy, “Mood Driven Distortion of Product Handbook of Consumer Behavior (Englewood Cliffs, Information,” Journal of Consumer Research 27, Decem- N.J.: Prentice-Hall, 1991), pp. 162–187; Steve DiMeglio, ber 2000, pp. 345–359. “Tiger Pulls Nike’s Latest Drivers from Bag of Tricks,” 71. Michael J. Barone, Paul W. Miniard, and Jean B. Romeo, USA Today, December 6, 2007, www.usatoday.com. “The Influence of Positive Mood on Brand Extension 61. Mike Hughlett, “Tiger Puts New Face on Tie-ins,” Chicago Evaluations,” Journal of Consumer Research 26, March Tribune, October 17, 2007, www.chicagotribune.com. 2000, pp. 386–400. 62. Aparna A. Labroo and Suresh Ramanathan, “The Infl u- 72. Anick Bosmans and Hans Baumgartner, “Goal-Relevant ence of Experience and Sequence of Confl icting Emo- Emotional Information: When Extraneous Affect Leads tions on Ad Attitudes,” Journal of Consumer Research to Persuasion and When It Does Not,” Journal of Con- 33, no. 4, 2007, pp. 523–528; Steven P. Brown and Doug- sumer Research 32, no. 3 (2005), pp. 424–434. las M. Stayman, “Antecedents and Consequences of At- 73. Rashmi Adaval, “Sometimes It Just Feels Right: The titude Toward the Ad: A Meta-analysis,” Journal of Differential Weighting of Affect-Consistent and Affect- Consumer Research, June 1993, pp. 34–51; Andrew A. Inconsistent Product Information,” Journal of Con- Mitchell and Jerry C. Olson, “Are Product Attributes Be- sumer Research 28, June 2001, pp. 1–17. liefs the Only Mediator of Advertising Effects on Brand 74. Charles S. Areni and David Kim, “The Infl uence of In- Attitudes?” Journal of Marketing Research, August 1981, Store Lighting on Consumers’ Examination of Merchan- pp. 318–322; Terence A. Shimp, “Attitude Toward the Ad dise in a Wine Store,” International Journal of Research as a Mediator of Consumer Brand Choice,” Journal of in Marketing, March 1994, pp. 117–125. Advertising 10, no. 2, 1981, pp. 9–15; Christian M. Der- 75. Ayn E. Crowley, “The Two-Dimension Impact of Color baix, “The Impact of Affective Reactions on Attitudes on Shopping,” Marketing Letters 4, no. 1, 1993, Toward the Advertisement and the Brand: A Step To- pp. 59–69. ward Ecological Validity,” Journal of Marketing Research, 76. Nancy M. Puccinelli, “Putting Your Best Face Forward: November 1995, pp. 470–479. The Impact of Customer Mood on Salesperson 63. Mitchell and Olson, “Are Product Attributes Beliefs the Evaluation,” Journal of Consumer Psychology 16, no. 2, Only Mediator of Advertising Effects on Brand Attitudes?” 2006, pp. 156–162.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3232 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-33

77. Julie A. Edell and Marian Chapman Burke, “The Power August 1979, pp. 1387–1397; Peter H. Reingen and of Feelings in Understanding Advertising Effects,” Jour- Jerome B. Kernan, “Social Perception and Interper- nal of Consumer Research, December 1987, pp. 421–433; sonal Infl uence: Some Consequences of the Physical Douglas M. Stayman and David A. Aaker, “Are All Effects Attractiveness Stereotype in a Personal Selling Situa- of Ad-Induced Feelings Mediated by Aad?” Journal of tion,” Journal of Consumer Psychology 2, no. 1, 1993, Consumer Research, December 1988, pp. 368–373; Mor- pp. 25–38. ris B. Holbrook and Rajeev Batra, “Assessing the Role of 86. Tommy E. Whittler and Joan Scattone Spira, “Model’s Emotions as Mediators of Consumer Responses to Ad- Race: A Peripheral Cue in Advertising Messages?” Jour- vertising,” Journal of Consumer Research, December nal of Consumer Psychology 12, no. 4, 2002, pp. 291–301. 1987, pp. 404–420. 87. M. Reinhard, M. Messner, and S. Ludwig Sporer, “Ex- 78. Rajeev Batra and Michael L. Ray, “Affective Responses plicit Persuasive Intent and Its Impact on Success at Mediating Acceptance of Advertising,” Journal of Con- Persuasion—the Determining Roles of Attractiveness sumer Research, September 1986, pp. 234–249. and Likeableness,” Journal of Consumer Psychology 16, 79. David A. Aaker, Douglas M. Stayman, and Michael R. no. 3, 2006, pp. 249–259. Hagerty, “Warmth in Advertising: Measurement, Im- 88. Yong-Soon Kang and Paul M. Herr, “Beauty and the Be- pact, and Sequence Effects,” Journal of Consumer Re- holder: Toward an Integrative Model of Communication search, March 1986, pp. 365–381. Source Effects,” Journal of Consumer Research 33, no. 1, 80. Joseph A. Bellizzi, Ayn E. Crowley, and Ronald W. Hasty, 2006, pp. 123–130; Richard E. Petty, H. Rao Unnava, and “The Effects of Color in Store Design,” Journal of Retail- Alan J. Strathman, “Theories of Attitude Change,” in ing, Spring 1983, pp. 21–45. eds. Thomas S. Robertson and Harold H. Kassarjian, 81. Arik Hesseldahl, “Apple Forecasts: Not Just Hype,” Busi- Handbook of Consumer Behavior (Englewood Cliffs, nessWeek Online, December 10, 2007, www.business- N.J.: Prentice-Hall, 1991), pp. 241–280; Kahle and week.com. Homer, “Physical Attractiveness of the Celebrity 82. Curt Haugtvedt, Richard E. Petty, John T. Cacioppo, and Endorser.” T. Steidley, “Personality and Ad Effectiveness: Exploring 89. Anthony Faiola, “U.S. Stars Shine Again in Japan Ads,” the Utility of Need for Cognition,” in ed. Michael J. Washington Post, January 14, 2007, p. A1. Houston, Advances in Consumer Research, vol. 15 90. Mark R. Forehand and Andrew Perkins, “Implicit As- (Provo, Utah: Association for Consumer Research, similation and Explicit Contrast: A Set/Reset Model of 1988), pp. 209–212. Response to Celebrity Voice-Overs,” Journal of Con- 83. Susan M. Petroshius and Kenneth E. Crocker, “An Em- sumer Research 32, no. 3, 2005, pp. 435–441. pirical Analysis of Spokesperson Characteristics on Ad- 91. Joshua Harris Prager, “Disability Can Enable a Modeling vertisement and Product Evaluations,” Journal of the Career,” Wall Street Journal, October 17, 1997, pp. B1, B6. Academy of Marketing Science, Summer 1989, pp. 217– 92. Sengupta, Goodstein, and Boninger, “All Cues Are Not 225; Lynn R. Kahle and Pamela M. Homer, “Physical At- Created Equal.” tractiveness of the Celebrity Endorser: A Social 93. Greg Sandoval, “James’s Value Shows in Numbers,” Adaptation Perspective,” Journal of Consumer Research, Washington Post, April 16, 2004, p. D8. March 1985, pp. 954–961. 94. Alan J. Bush, Craig A. Martin, and Victoria D. Bush, 84. Michael A. Kamins, “An Investigation into the ‘Match-Up’ “Sports Celebrity Influence on the Behavioral Inten- Hypothesis in Celebrity Advertising: When Beauty May tions of Generation Y,” Journal of Advertising Research, Be Only Skin Deep,” Journal of Advertising 19, no. 1, 1990, March 2004, pp. 108–118. pp. 4–13: Marjorie J. Caballero and Paul J. Solomon, “Ef- 95. Claire Atkinson, “Brawny Man Now a Metrosexual,” Ad- fects of Model Attractiveness on Sales Response,” Journal vertising Age, February 16, 2004, p. 8. of Advertising 13, no. 1, 1984, pp. 17–23. 96. Judith A. Garretson and Ronald W. Niedrich, “Spokes- 85. Kahle and Homer, “Physical Attractiveness of the Ce- Characters,” Journal of Advertising, Summer 2004, lebrity Endorser”; Kathleen Debevec and Jerome B. pp. 25–36. Kernan, “More Evidence on the Effects of a Presenter’s 97. Marla Royne Stafford, Thomas F. Stafford, and Ellen Day, Physical Attractiveness: Some Cognitive, Affective, and “A Contingency Approach: The Effects of Spokesperson Behavioral Consequences,” in ed. Thomas C. Kinnear, Type and Service Type on Service Advertising Percep- Advances in Consumer Research, vol. 11 (Provo, Utah: tions,” Journal of Advertising, Summer 2002, pp. 17–34. Association for Consumer Research, 1984), pp. 127– 98. Peter Ford and Gloria Goodale, “Why Stars and Charities 132; Caballero and Solomon, “Effects of Model Attrac- Need Each Other,” Christian Science Monitor, January 13, tiveness on Sales Response”; Marjorie J. Caballero and 2005, p. 1. William M. Pride, “Selected Effects of Salesperson Sex 99. Therese A. Louie and Carl Obermiller, “Consumer Re- and Attractiveness in Direct Mail Advertising,” Journal sponse to a Firm’s Endorser (Dis)Association Deci- of Marketing, January 1984, pp. 94–100; Shelly Chaiken, sions,” Journal of Advertising, Winter 2002, pp. 41–52. “Communicator Physical Attractiveness and Persua- 100. Mitchell and Olson, “Are Product Attributes Beliefs the sion,” Journal of Personality and Social Psychology, Only Mediator of Advertising Effects on Brand Attitudes?”

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3333 111/18/081/18/08 5:32:305:32:30 PMPM N-34 Endnotes

Andrew A. Mitchell, “The Effect of Verbal and Visual and Furse, Effective Television Advertising; Thomas J. Components of Advertisements on Brand Atti- Madden and Marc C. Weinberger, “The Effects of Humor tudes and Attitude Toward the Advertisement,” Jour- on Attention in Magazine Advertising,” Journal of Ad- nal of Consumer Research, March 1986, pp. 12–24; vertising 1, no. 3, 1982, pp. 8–14; Marc C. Weinberger Paul W. Miniard, Sunil Bhatla, Kenneth R. Lord, Peter and Leland Campbell, “The Use and Impact of Humor R. Dickson, and H. Rao Unnava, “Picture-Based Per- in Radio Advertising,” Journal of Advertising Research, suasion Processes and the Moderating Role of In- December–January 1991, pp. 44–52. volvement,” Journal of Consumer Research, June 1991, 111. George E. Belch and Michael A. Belch, “An Investigation pp. 92–107. of the Effects of Repetition on Cognitive and Affective 101. Paul W. Miniard, Deepak Sirdeshmukh, and Daniel E. Reactions to Humorous and Serious Television Com- Innis, “Peripheral Persuasion and Brand Choice,” Journal mercials,” in ed. Thomas C. Kinnear, Advances in Con- of Consumer Research, September 1992, pp. 226–239. sumer Research, vol. 11 (Provo, Utah: Association for 102. Andrea Petersen, “The Quest to Make URL’s Look Cool in Consumer Research, 1984), pp. 4–10; Calvin P. Duncan Ads,” Wall Street Journal, February 26, 1997, pp. B1, B3. and James E. Nelson, “Effects of Humor in a Radio Ad- 103. Brian Steinberg, “The Times Are A-Changin’ for Musicians vertising Experiment,” Journal of Advertising 14, no. 2, and Marketers,” Advertising Age, October 29, 2007, p. 1. 1985, pp. 33–40, 64; Betsy D. Gelb and Charles M. Pick- 104. “Mark Sandman, An Instant Classic; a Familiar Sound; a ett, “Attitude-toward-the-Ad: Links to Humor and to Ad- Dead Man’s Legacy,” Wall Street Journal, December 28, vertising Effectiveness,” Journal of Advertising 12, no. 2, 2004, p. D8. 1983, pp. 34–42; Betsy D. Gelb and George M. Zinkhan, 105. Gordon C. Bruner, “Music, Mood, and Marketing,” Jour- “The Effect of Repetition on Humor in a Radio Adver- nal of Marketing, October 1990, pp. 94–104; Gorn, “The tising Study,” Journal of Advertising 15, no. 2, 1986, Effects of Music in Advertising on Choice Behavior”; pp. 15–20, 34. Judy I. Alpert and Mark I. Alpert, “Background Music as 112. Harlan E. Spotts, Marc. G. Weinberger, and Amy L. Par- an Influence in Consumer Mood and Advertising Re- sons, “Assessing the Use and Impact of Humor on Ad- sponses,” in ed. Thomas K. Srull, Advances in Consumer vertising Effectiveness: A Contingency Approach,” Research, vol. 16 (Provo, Utah: Association for Con- Journal of Advertising, Fall 1997, pp. 17–32. sumer Research, 1989), pp. 485–491; Meryl Paula Gard- 113. Brian Sternthal and Samuel Craig, “Humor in Advertis- ner, “Mood States and Consumer Behavior: A Critical ing,” Journal of Marketing 37, no. 4, 1973, pp. 12–18; Review,” Journal of Consumer Research, December 1985, Calvin P. Duncan, “Humor in Advertising: A Behavioral pp. 281–300; C. Whan Park and S. Mark Young, “Con- Perspective,” Journal of the Academy of Marketing Sci- sumer Response to Television Commercials: The Impact ence 7, no. 4, 1979, pp. 285–306; Weinberger and Camp- of Involvement and Background Music on Brand Atti- bell, “The Use and Impact of Humor in Radio tude Formation,” Journal of Marketing Research, Febru- Advertising.” ary 1986, pp. 11–24. 114. Thomas W. Cline and James J. Kellaris, “The Infl uence of 106. Juliet Rui and Joan Meyers-Levy, “Distinguishing Be- Humor Strength and Humor–Message Relatedness on tween the Meanings of Music: When Background Music Ad Memorability,” Journal of Advertising, Spring 2007, Affects Product Perceptions,” Journal of Marketing Re- pp. 55–67. search, August 2005, pp. 333–345. 115. Thomas W. Cline, Moses B. Altsech, and James J. 107. Mark Alpert and Judy Alpert, “Background Music as an Kellaris, “When Does Humor Enhance or Inhibit Ad Influence in Consumer Mood and Advertising Responses?” Journal of Advertising, Fall 2003, pp. 31–45. Responses,”Advances in Consumer Research 16, Fall 1989, 116. Josephine L. C. M. Woltman Elpers, Ashesh Mukherjee, pp. 485–491; Stout and Leckenby, “Let the Music Play.” and Wayne D. Hoyer, “Humor in Television Advertising: 108. Noel M. Murray and Sandra B. Murray, “Music and Lyr- A Moment-to-Moment Analysis,” Journal of Consumer ics in Commercials: A Cross-Cultural Comparison Be- Research, December 2004, pp. 592–598. tween Commercials Run in the Dominican Republic 117. Madden and Weinberger, “Humor in Advertising”; and the United States,” Journal of Advertising, Summer Weinberger and Campbell, “The Use and Impact of 1996, pp. 51–64. Humor in Radio Advertising”; Weinberger and Spotts, 109. Marc G. Weinberger and Harlan E. Spotts, “Humor in “Humor in U.S. vs. U.K. TV Advertising.” U.S. vs. U.K. TV Advertising,” Journal of Advertising 18, 118. Stuart Elliott, “Old Spice Tries a Dash of Humor to Draw no. 2, 1989, pp. 39–44; Paul Surgi Speck, “The Humor- Young Men,” New York Times, January 8, 2007, p. C6. ous Message Taxonomy: A Framework for the Study of 119. Madden and Weinberger, “Humor in Advertising”; Humorous Ads,” in eds. James H. Leigh and Claude R. Thomas W. Whipple and Alice E. Courtney, “How Men Martin, Current Research and Issues in Advertising (Ann and Women Judge Humor: Advertising Guidelines for Arbor, Mich.: University of Michigan, 1991), pp. 1–44. Action and Research,” in eds. James H. Leigh and 110. Thomas J. Madden and Marc G. Weinberger, “Humor in Claude R. Martin, Current Research and Issues in Adver- Advertising: A Practitioner View,” Journal of Advertising tising (Ann Arbor, Mich.: University of Michigan, 1981), Research, August–September 1984, pp. 23–29; Stewart pp. 43–56.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3434 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-35

120. Yong Zhang, “Responses to Humorous Advertising: The 136. “Poll on Ads: Too Sexy,” Wall Street Journal, March 8, Moderating Effect of Need for Cognition,” Journal of 1993, p. B5. Advertising, Spring 1996: Amitava Chattopadhyay and 137. Robert A. Peterson and Roger A. Kerin, “The Female Kunal Basu, “Prior Brand Evaluation as a Moderator of Role in Advertisements: Some Experimental Evidence,” the Effects of Humor in Advertising,” Journal of Market- Journal of Marketing, October 1977, pp. 59–63. ing Research, November 1989, pp. 466–476. 138. Sak Onkvisit and John J. Shaw, “A View of Marketing and 121. Dana L. Alden, Wayne D. Hoyer, and Chol Lee, “Identify- Advertising Practices in Asia and Its Meaning for Mar- ing Global and Culture-Specifi c Dimensions of Humor keting Managers,” Journal of Consumer Marketing, in Advertising: A Multi-national Analysis,” Journal of Spring 1985, pp. 5–17. Marketing, April 1993, pp. 64–75; Dana L. Alden, 139. Sarah Ellison, “Sex-Themed Ads Often Don’t Travel Wayne D. Hoyer, Chol Lee, and Guntalee We-chasara, Well,” Wall Street Journal, March 31, 2000, p. B7. “The Use of Humor in Asian and Western Advertising: A 140. M. Friestad and Esther Thorson, “Emotion-Eliciting Ad- Four-Country Comparison,” Journal of Asian-Pacific vertising: Effect on Long-Term Memory and Judgment,” Business 1, no. 2, 1995, pp. 3–23. in ed. R. J. Lutz, Advances in Consumer Research, vol. 13 122. Weinberger and Spotts, “Humor in U.S. vs. U.K. TV (Provo, Utah: Association for Consumer Research, Advertising.” 1986), pp. 111–116. 123. “Durex Kicks Off Integrated Ad Push for Pleasure Max,” 141. Theresa Howard, “Coke Adds Spark to Ad Campaign,” New Media Age, November 25, 2004, p. 2; Alessandra USA Today, April 3, 2006, p. 3B; Christina Cheddar Berk, Galloni, “In New Global Campaign, Durex Maker Uses “Coke to Debut ‘Real’ Ad on ‘Idol,’” Wall Street Journal, Humor to Sell Condoms,” Wall Street Journal, July 27, January 17, 2005, p. B3; Betsy McKay, “Coke Aims to Re- 2001, p. B1. vive ‘Feel Good’ Factor,” Wall Street Journal, April 20, 124. Yumiko Ono, “Can Racy Ads Help Revitalize Old Fra- 2001, p. B8. grances?” Wall Street Journal, November 26, 1996, 142. Barbara B. Stern, “Classical and Vignette Television Ad- pp. B1, B10. vertising Dramas: Structural Models, Formal Analysis, 125. Nigel K., L1. Pope, Kevin E. Voges, and Mark R. Brown, and Consumer Effects,” Journal of Consumer Research, “The Effect of Provocation in the Form of Mild Erotica March 1994, pp. 601–615; William D. Wells, “Lectures and on Attitude to the Ad and Corporate Image,” Journal of Dramas,” in eds. Pat Cafferata and Alice M. Tybout, Cog- Advertising, Spring 2004, pp. 69–82. nitive and Affective Responses to Advertising (Lexington, 126. Lawrence Soley and Gary Kurzbard, “Sex in Advertising: Mass.: D. C. Heath, 1988); John Deighton, Daniel Romer, A Comparison of 1964 and 1984 Magazine Advertise- and Josh McQueen, “Using Dramas to Persuade,” Journal ments,” Journal of Advertising 15, no. 3, 1986, pp. 46–54. of Consumer Research, December 1989, pp. 335–343. 127. Cyndee Miller, “We’ve Been ‘Cosbyized,’” Marketing 143. Jennifer Edson Escalas and Barbara B. Stern, “Sympathy News, April 16, 1990, pp. 1–2; Joshua Levine, “Market- and Empathy: Emotional Responses to Advertising Dra- ing: Fantasy, Not Flesh,” Forbes, January 22, 1990, mas,” Journal of Consumer Research, March 2003, pp. 118–120. pp. 566–578. 128. Vranica, “Anheuser-Busch Kicks Edgy Super Bowl Ad to 144. Eleftheria Parpis, “A Bite-Size Series,” Adweek, Novem- Curb.” ber 12, 2007, p. 19; Becky Ebenkamp and Todd Wasser- 129. Robert S. Baron, “Sexual Content and Advertising Ef- man, “Sunsilk’s ‘Micro Series’ Offers Latest Twist for fectiveness: Comments on Belch et al. (1981) and Cac- Soap Operas,” Brandweek, September 11, 2006, p. 10. cavale et al. (1981),” in ed. Andrew A. Mitchell, 145. Marvin E. Goldberg and Gerald J. Gorn, “Happy and Sad Advances in Consumer Research, vol. 9 (Ann Arbor, TV Programs: How They Affect Reactions to Commer- Mich.: Association for Consumer Research, 1982), cials,” Journal of Consumer Research, December 1987, pp. 428–430. pp. 387–403; John P. Murray Jr. and Peter A. Dacin, “Cog- 130. Michael S. LaTour, Robert E. Pitts, and David C. Snook- nitive Moderators of Negative-Emotion Effects: Impli- Luther, “Female Nudity, Arousal, and Ad Response: An cations for Understanding Media Context,” Journal of Experimental Investigation,” Journal of Advertising 19, Consumer Research, March 1996, pp. 439–447. no. 4, 1990, pp. 51–62. 146. John P. Murray, John L. Lastovicka, and Surendra Singh, 131. Laura Petrecca, “Axe Ads Turn Up the Promise of Sex Ap- “Feeling and Liking Responses to Television Programs: peal,” USA Today, April 17, 2007, p. 3B. An Examination of Two Explanations for Media-Con- 132. Marilyn Y. Jones, Andrea J. S. Stanaland, and Betsy D. text Effects,” Journal of Consumer Research, March Gelb, “Beefcake and Cheesecake: Insights for Advertis- 1992, pp. 441–451. ers,” Journal of Advertising, Summer 1998, pp. 33–52. 147. S. N. Singh and Gilbert A. Churchill, “Arousal and Adver- 133. Rebecca Piirto, “The Romantic Sell,” American Demo- tising Effectiveness,” Journal of Advertising 16, no. 1, graphics, August 1989, pp. 38–41. 1987, pp. 4–10. 134. John Fetto, “Where’s the Lovin’?” American Demograph- 148. Mark A. Pavelchak, John H. Antil, and James M. Munch, ics, February 28, 2001. “The Super Bowl: An Investigation into the Relationship 135. Miller, “We’ve Been ‘Cosbyized.’” Among Program Context, Emotional Experience, and

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3535 111/18/081/18/08 5:32:305:32:30 PMPM N-36 Endnotes

Ad Recall,” Journal of Consumer Research, December Message in Mental Imagery: A Theory,” Psychological 1988, pp. 360–367. Review, January 1981, pp. 46–66; MacInnis and Price, 149. Sally Beatty, “Madison Avenue Should Rethink Televi- “The Role of Imagery in Information Processing.” sion Violence, Study Finds,” Wall Street Journal, Decem- 10. Morris B. Holbrook and Elizabeth C. Hirschman, “The ber 1, 1998, p. B8. Experiential Aspects of Consumption: Consumer Fanta- 150. Suzanne Vranica, “Ad Houses Will Need to Be More Nim- sies, Feelings, and Fun,” Journal of Consumer Research, ble,” Wall Street Journal, January 2, 2008, p. B3; Gary September 1982, pp. 132–140; MacInnis and Price, “The McWilliams and Suzanne Vranica, “Wal-Mart Raises Its Role of Imagery in Information Processing”; Alan Rich- Emotional Pitch,” Wall Street Journal, July 20, 2007, ardson, “Imagery: Defi nitions and Types,” in ed. Aness p. B3; Michael Barbaro, “Old Notions Put Aside, Penney Sheikh, Imagery: Current Theory, Research, and Applica- Takes Aim at the Heartstrings,” New York Times, July 11, tion (New York: Wiley, 1983), pp. 3–42. 2007, p. C4; Bob Garfi eld, “Is It Love? Saatchi’s Penney 11. Martin S. Lindauer, “Imagery and the Arts,” in ed. Aness Ads Make Bob Go All Gooey Inside,” Advertising Age, Sheikh, Imagery: Current Theory, Research, and Applica- March 19, 2007, p. 29; Stuart Elliott and Michael Barbaro, tion (New York: Wiley, 1983), pp. 468–506. “Wal-Mart Wants to Carry Its Christmas Ads Beyond 12. Jennifer Edson Escalas, “Imagine Yourself in the Prod- Price,” New York Times, November 1, 2007, p. C3. uct,” Journal of Advertising, Summer 2004, pp. 37–48. 13. Victor Godinez, “Game Review: ‘Pac-Man Champion- Chapter 7 ship Edition,’” Dallas Morning News, June 26, 2007, 1. Natasha Singer, “The U.S.S.R. Is Coming Back (At Least www.dallasnews.com. on Clothing Racks),” New York Times, November 27, 2007, 14. Amy Martinez, “Online Seattle Jeweler Sparkles, Tradi- p. A1; Carla Bova, “Latina Clothing Line for Girls in Stores tional Jewelers Bristle,” Seattle Times, December 22, Next Month,” Marin Independent Journal, June 30, 2007, 2007, www.seattletimes.com. www.marinij.com; Rachel Brown, “Eyeing Hispanic Mar- 15. E. Tulving, “Episodic and Semantic Memory,” in eds. ket, Palomita Line Seeks to Build on Nostalgia (Licen- E. Tulving and W. Donaldson, Organization and Mem- Zing),” WWD, January 31, 2007, p. 13.; Jamie LaReau, ory (New York: Academic Press, 1972), pp. 381–403. “Mustang Ads Blend Nostalgia, Newness,” Automotive 16. Hans Baumgartner, Mita Sujan, and James R. Bettman, News, December 6, 2004, p. 24 “Ostalgie: East German “Autobiographical Memories, Affect, and Consumer In- Products,” The Economist, September 13, 2003, p. 57. formation Processing,” Journal of Consumer Psychology 2. Darrel D. Muehling and David E. Sprott, “The Power of 1, no. 1, 1992, pp. 53–82. Refl ection: An Empirical Examination of Nostalgia Ad- 17. See Kathryn A. Braun-LaTour, Michael S. LaTour, and vertising Effects,” Journal of Advertising, Fall 2004, George M. Zinkham, “Using Childhood Memories to pp. 25–36. Gain Insight into Brand Meaning,” Journal of Market- 3. Loraine Lau-Gesk, “Understanding Consumer Evalua- ing, April 2007, pp. 45–60. tions of Mixed Affective Experiences,” Journal of Con- 18. Keith S. Coulter and Robin A. Coulter, “Size Does Matter: sumer Research 32, no. 1, 2005, pp. 23–28. The Effects of Magnitude Representation Congruency 4. G. Sperling, “The Information Available in Brief Visual on Price Perceptions and Purchase Likelihood,” Journal Presentations,” Psychological Monographs, vol. 74, 1960, of Consumer Psychology 15, no. 1, 2005, pp. 64–76. pp. 1–25; U. Neisser, Cognitive Psychology (New York: 19. Marc Vanhuele, Gilles Laurent, and Xavier Drèze, Appleton-Century-Crofts, 1967). “Consumers’ Immediate Memory for Prices,” Journal of 5. R. N. Haber, “The Impending Demise of the Icon: A Cri- Consumer Research 33, no. 2, 2006, pp. 163–172. tique of the Concept of Iconic Storage in Visual Infor- 20. Morris B. Holbrook, “Nostalgia and Consumer Prefer- mation Processing,” The Behavioral and Brain Sciences, ences: Some Emerging Patterns of Consumer Tastes,” March 1983, pp. 1–54. Journal of Consumer Research, September 1993, 6. William James (1890) as described in Henry C. Ellis and pp. 245–256; Morris B. Holbrook and Robert M. Schin- R. Reed Hunt, Fundamentals of Human Memory and Cog- dler, “Echoes of the Dear Departed Past: Some Work in nition (Dubuque, Iowa: William C. Brown, 1989), pp. 65–66. Progress on Nostalgia,” in eds. Rebecca H. Holman and 7. Nader T. Tavassoli and Jin Ki. Han, “Scripted Thought: Michael R. Solomon, Advances in Consumer Research, Processing Korean Hancha and Hangul in a Multimedia vol. 18 (Provo, Utah: Association for Consumer Re- Context,” Journal of Consumer Research, December search, 1991), pp. 330–333. 2001, pp. 482–493. 21. Kelly Crow, “Wanted: A Few Good Men (with Scissors),” 8. Deborah J. MacInnis and Linda L. Price, “The Role of Wall Street Journal, April 6, 2007, p. W1. Imagery in Information Processing: Review and Exten- 22. Annamma Joy and Ruby Roy Dholakia, “Remembrances sions,” Journal of Consumer Research, March 1987, of Things Past: The Meaning of Home and Possessions pp. 473–491. of Indian Professionals in Canada,” in ed. Floyd W. 9. Allan Paivio, “Perceptual Comparisons Through the Rudmin, To Have Possessions: A Handbook on Owner- Mind’s Eye,” Memory and Cognition, November 1975, ship and Property, Journal of Social Behavior and Per- pp. 635–647; Stephen M. Kosslyn, “The Medium and the sonality [Special Issue], November 1991, pp. 385–402;

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3636 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-37

Melanie Wallendorf and Eric J. Arnould, “My Favorite tition and Consumer Memory,” Journal of Consumer Re- Things: A Cross-Cultural Inquiry into Object Attach- search, June 2003, pp. 138–149 ; see also Sara L. Appleton, ment, Possessiveness, and Social Linkage,” Journal of Robert A. Bjork, and Thomas D. Wickens, “Examining the Consumer Research, March 1988, pp. 531–547. Spacing Effect in Advertising: Encoding Variability, Re- 23. Kathryn A. Braun-LaTour, Michael S. LaTour, Jacqueline trieval Processes and Their Interaction,” Journal of Con- E. Pickrell, and Elizabeth F. Loftus, “How and When Ad- sumer Research 32, no. 2, 2005, pp. 266–276. vertising Can Infl uence Memory for Consumer Experi- 34. Sharmistha Law, “Can Repeating a Brand Claim Lead to ence,” Journal of Advertising, Winter 2004, pp. 7–25. Memory Confusion? The Effects of Claim Similarity and 24. Kathryn A. Braun, “Postexperience Advertising Effects Concurrent Repetition,” Journal of Marketing Research, on Consumer Memory,” Journal of Consumer Research, August 2002, pp. 366–378. March 1999, pp. 319–334. 35. Susan E. Heckler and Terry L. Childers, “The Role of 25. R. C. Atkinson and R. M. Shiffrin, “Human Memory: Expectancy and Relevancy in Memory for Verbal and A Proposed System and Its Control Processes,” in Visual Information: What Is Incongruency?” Journal of eds. K. W. Spence and J. T. Spence, The Psychology of Consumer Research, March 1992, pp. 475–492. Learning and Motivation: Advances in Theory and 36. Sally Beatty, “Ogilvy’s TV-Ad Study Stresses ‘Holding Research, vol. 2 (New York: Academic Press, 1968), Power’ Instead of Ratings,” Wall Street Journal, June 4, pp. 89–195. 1999, p. B2. 26. George A. Miller, “The Magical Number Seven, Plus or 37. Catherine A. Cole and Michael J. Houston, “Encoding Minus Two: Some Limits on Our Capacity for Process- and Media Effects on Consumer Learning Defi ciencies ing Information,” Psychological Review, March 1956, in the Elderly,” Journal of Marketing Research, Febru- pp. 81–97; James N. McGregor, “Short-Term Memory ary 1987, pp. 55–64; Deborah Roedder John and Capacity: Limitations or Optimization?” Psychological John C. Whitney Jr., “The Development of Consumer Review, January 1987, pp. 107–108. Knowledge in Children: A Cognitive Structure Ap- 27. Noel Hayden, “The Spacing Effect: Enhancing Memory proach,” Journal of Consumer Research, March 1986, for Repeated Marketing Stimuli,” Journal of Consumer pp. 406–418. Psychology 16, no. 3, 2006, pp. 306–320. 38. H. Shanker Krishnan, “A Process Analysis of the Ef- 28. F. I. M. Craik and R. S. Lockhart, “Levels of Processing: fects of Humorous Advertising Executions on Brand A Framework for Memory Research,” Verbal Learning Claims Memory,” Journal of Consumer Psychology, and Verbal Behavior, December 1972, pp. 671–684. 2003, pp. 230–245. 29. Ylan Q Mui, “Equipping a New Wave of Female Athletes: 39. Gabriel Biehal and Dipankar Chakravarti, “Consumers’ Under Armour’s Ads Target Nascent Sector,” Washing- Use of Memory and External Information in Choice: ton Post, August 6, 2007, p. D1. Macro and Micro Perspectives,” Journal of Consumer Re- 30. Dilip Soman, “Effects of Payment Mechanism on Spend- search, March 1986, pp. 382–405; John G. Lynch, Howard ing Behavior: The Role of Rehearsal and Immediacy of Marmorstein, and Michael F. Weigold, “Choices from Payments,” Journal of Consumer Research 27, March Sets Including Remembered Brands: Use of Recalled At- 2001, pp. 460–474. tributes and Prior Overall Evaluations,” Journal of Con- 31. Alan G. Sawyer, “The Effects of Repetition: Conclu- sumer Research, September 1988, pp. 225–233; Valerie S. sions and Suggestions About Experimental Laboratory Folkes, “The Availability Heuristic and Perceived Risk,” Research,” in eds. G. David Hughes and Michael L. Ray, Journal of Consumer Research, June 1988, pp. 13–23. Buyer/Consumer Information Processing (Chapel Hill, 40. A. M. Collins and E. F. Loftus, “A Spreading Activation N.C.: University of North Carolina Press, 1974), Theory of Semantic Processing,” Psychological Review, pp. 190–219; George E. Belch, “The Effects of Television November 1975, pp. 407–428; Lawrence W. Barsalou, Commercial Repetition on Cognitive Response and Cognitive Psychology: An Overview for Cognitive Scien- Message Acceptance,” Journal of Consumer Research, tists (Hillsdale, N.J.: Lawrence Erlbaum, 1991); John R. June 1982, pp. 56–66; H. Rao Unnava and Robert E. Anderson, Cognitive Psychology and Its Implications Burnkrant, “Effects of Repeating Varied Ad Executions (New York: W. H. Freeman, 1990); Michael Pham and on Brand Name Memory,” Journal of Marketing Re- Gita Venkataramani Johar, “Contingent Processes of search, November 1991, pp. 406–416; Murphy S. Sewall Source Identifi cation,” Journal of Consumer Research, and Dan Sarel, “Characteristics of Radio Commercials December 1997, pp. 249–265. and Their Recall Effectiveness,” Journal of Marketing, 41. Jack Neff, “S. C. Johnson Ads to Stress ‘Family Owned,’” January 1986, pp. 52–60. Advertising Age, November 13, 2001, www.adage.com. 32. Eileen Gunn, “Product Placement Prize: Repetition Fac- 42. Joseph W. Alba and J. Wesley Hutchinson, “Dimensions tor Makes Videogames Valuable Medium,” Advertising of Consumer Expertise,” Journal of Consumer Research, Age, February 12, 2001, p. S10. March 1987, pp. 411–454. 33. Chris Janiszewski, Hayden Noel, and Alan G. Sawyer, “Re- 43. David C. Riccio, Vita C. Rabinowitz, and Shari Axelrod, Inquiries: A Meta-Analysis of the Spacing Effect in Verbal “Memory: When Less Is More,” American Psychologist, Learning: Implications for Research on Advertising Repe- November 1994, pp. 917–926.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3737 111/18/081/18/08 5:32:305:32:30 PMPM N-38 Endnotes

44. Anthony Pratkanis, Anthony G. Greenwald, M. R. Leipe, Memories,” Journal of Consumer Research 33, no. 3, and M. Hans Baumgartner, “In Search of Reliable Per- 2006, pp. 377–383. suasion Effects: III. The Sleeper Effect Is Dead: Long 53. Larry Percy and John R. Rossiter, “A Model of Brand Aware- Live the Sleeper Effect,” Journal of Personality and So- ness and Brand Attitude in Advertising Strategies,” Psy- cial Psychology, February 1988, pp. 203–218. chology and Marketing, July–August 1992, pp. 263–274. 45. Raymond Burke and Thomas K. Srull, “Competitive In- 54. Mui, “Equipping a New Wave of Female Athletes: Under terference and Consumer Memory for Advertisements,” Armour’s Ads Target Nascent Sector.” Journal of Consumer Research, June 1988, pp. 55–68; 55. John Furniss, “Rating American Banks in Japan: Survey Kevin Keller, “Memory and Evaluation Effects in Com- Shows Importance of Image,” International Advertiser, petitive Advertising Environments,” Journal of Con- April 1986, pp. 22–23. sumer Research, March 1991, pp. 463–476; Rik G. M. 56. Bonnie Tsui, “Bowl Poll: Ads Don’t Mean Sales,” Adver- Pieters and Tammo H. A. Bijmolt, “Consumer Memory tising Age, February 5, 2001, p. 33. for Television Advertising: A Field Study of Duration, 57. Marc Vanhuele and Xavier Drèze, “Measuring the Price Serial Position and Competition Effects,” Journal of Knowledge Shoppers Bring to the Store,” Journal of Consumer Research, March 1997, pp. 362–372; Tom J. Marketing, October 2002, pp. 72–85. Brown and Michael L. Rothschild, “Reassessing the 58. H. Shanker Krishnan and Dipankar Chakravarti, “Mem- Impact of Television Advertising Clutter,” Journal of ory Measures for Pretesting Advertisements: An Integra- Consumer Research, June 1993, pp. 138–147; Robert J. tive Conceptual Framework and a Diagnostic Template,” Kent and Chris T. Allen, “Competitive Interference Ef- Journal of Consumer Psychology 8, no. 1, 1999, pp. 1–37. fects in Consumer Memory for Advertising: The Role of 59. Angela Y. Lee, “Effects of Implicit Memory on Memory- Brand Familiarity,” Journal of Marketing, July 1994, Based Versus Stimulus-Based Brand Choice,” Journal of pp. 97–105; H. Rao Unnava and Deepak Sirdeshmukh, Marketing Research, November 2002, pp. 440–454. “Reducing Competitive Ad Interference,” Journal of 60. Susan T. Fiske and Shelley E. Taylor, Social Cognition Marketing Research, August 1994, pp. 403–411. (New York: McGraw-Hill, 1991). 46. Anand Kumar and Shanker Krishnan, “Memory Inter- 61. Stewart Shapiro and Mark T. Spence, “Factors Affecting ference in Advertising: A Replication and Extension,” Encoding, Retrieval, and Alignment of Sensory Attri- Journal of Consumer Research, March 2004, pp. 602–61; butes in a Memory-Based Brand Choice Task,” Journal Anand Kumar, “Interference Effects of Contextual Cues of Consumer Research, March 2002, pp. 603–617. in Advertisements on Memory for Ad Content,” Journal 62. Joseph W. Alba, J. Wesley Hutchinson, and John G. of Consumer Psychology 9, no. 3, 2000, pp. 155–166. Lynch Jr., “Memory and Decision Making,” in eds. 47. Robert D. Jewell and H. Rao Unnava, “When Competi- Thomas S. Robertson and Harold Kassarjian, Handbook tive Interference Can Be Beneficial,” Journal of Con- of Consumer Behavior (Englewood Cliffs, N.J.: Prentice- sumer Research, September 2003, pp. 283–291. Hall, 1991), pp. 1–49. 48. David Luna and Laura A. Peracchio, “Moderators of 63. Rik G. M. Pieters and Tammo H. A. Bijmolt, “Consumer Language Effects in Advertising to Bilinguals: A Psycho- Memory for Television Advertising: A Field Study of Du- linguistic Approach,” Journal of Consumer Research, ration, Serial Position, and Competition Effects,” Journal September 2001, pp. 28–43. of Consumer Research, March 1997, pp. 362–372; 49. Joseph W. Alba and Amitava Chattopadhyay, “Effects of David W. Stewart and David H. Furse, Effective Television Context and Part-Category Cues on Recall of Competing Advertising: A Study of 1000 Commercials (Cambridge, Brands,” Journal of Marketing Research, August 1985, Mass.: Marketing Science Institute, 1986); Pamela pp. 340–349; Joseph W. Alba and Amitava Chattopadhyay, Homer, “Ad Size as an Indicator of Perceived Advertising “Salience Effects in Brand Recall,” Journal of Marketing Costs and Effort: The Effects on Memory and Percep- Research, November 1986, pp. 363–369; Manoj Hastak tions,” Journal of Advertising, Winter 1995, pp. 1–12. and Anusre Mitra, “Facilitating and Inhibiting Effects of 64. Frank R. Kardes and Gurumurthy Kalyanaram, “Order Brand Cues on Recall, Consideration Set, and Choice,” of Entry Effects on Consumer Memory and Judgment: Journal of Business Research, October 1996, pp. 121–126. An Information Integration Perspective,” Journal of 50. Burke and Srull, “Competitive Interference and Con- Marketing Research, August 1992, pp. 343–357; Frank sumer Memory for Advertising”; Rik Pieters and Tammo Kardes, Murali Chandrashekaran, and Ronald Dornoff, H. A. Bijmolt, “Consumer Memory for Television Adver- “Brand Retrieval, Consideration Set Composition, tising: A Field Study of Duration, Serial Position, and Consumer Choice, and the Pioneering Advantage,” Competition Effects,” Journal of Consumer Research, Journal of Consumer Research, June 1993, pp. 62–75; March 1997, pp. 362–372. Frank H. Alpert and Michael A. Kamins, “An Empirical 51. Elizabeth F. Loftus, “When a Lie Becomes Memory’s Investigation of Consumer Memory, Attitude, and Per- Truth: Memory and Distortion after Exposure to Misin- ceptions Toward Pioneer and Follower Brands,” Journal formation,” Current Directions in Psychological Science, of Marketing, October 1995, pp. 34–44. August 1992, pp. 121–123. 65. Claudia Penteado, “Coca-Cola Expects to Grow by 7% in 52. Ann E. Schlosser, “Learning Through Virtual Product Brazil,” Advertising Age, May 16, 2001, www.adage.com; Experiences: The Role of Imagery on True Versus False Hillary Chura and Richard Linnett, “Coca-Cola Readies

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3838 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-39

Massive Global Campaign,” Advertising Age, April 2, the Examination of Delay Effects of Advertising,” in ed. 2001, www.adage.com. Thomas C. Kinnear, Advances in Consumer Research, 66. Sridar Samu, H. Shankar Krishnan, and Robert E. Smith, vol. 11 (Provo, Utah: Association for Consumer Re- “Using Advertising Alliances for New Product Introduc- search, 1984), pp. 650–655. tion: Interactions Between Product Complementarity 81. Carolyn Costley, Samar Das, and Merrie Brucks, “Pre- and Promotional Strategies,” Journal of Marketing, Jan- sentation Medium and Spontaneous Imaging Effects on uary 1999, pp. 57–74. Consumer Memory,” Journal of Consumer Psychology 6, 67. T. Bettina Cornwell, Michael S. Humphreys, Angela M. no. 3, 1997, pp. 211–231; David W. Sewart and Girish N. Maguire, Clinton S. Weeks, and Cassandra L. Tellegen, Punj, “Effects of Using a Nonverbal (Musical) Cue on “Sponsorship-Linked Marketing: The Role of Articula- Recall and Playback of Television Advertising: Implica- tion in Memory,” Journal of Consumer Research 33, tions for Advertising Tracking,” Journal of Business Re- no. 3, 2006, pp. 312–321. search, May 1998, pp. 39–51. 68. Gita Venkatatarmani Johar and Michel Tuan Pham, “Re- 82. Cole and Houston, “Encoding and Media Effects on latedness, Prominence, and Constructive Sponsor Iden- Consumer Learning Deficiencies in the Elderly”; tification,” Journal of Marketing Research 36, August Sharmistha Law, Scott A. Hawkins, and Fergus I. M. 1999, pp. 299–312. Craik, “Repetition-Induced Belief in the Elderly: Reha- 69. Rex Briggs and Nigel Hollis, “Advertising on the Web: Is bilitating Age-Related Memory Deficits,” Journal of There Response Before Click-Through?” Journal of Ad- Consumer Research, September 1998, pp. 91–107. vertising Research, March–April 1997, pp. 33–45. 83. H. Rao Unnava and Robert E. Burnkrant, “An Imagery- 70. Michael Pham and Gita Venkataramani Johar, “Contin- Processing View of the Role of Pictures in Print Adver- gent Processes of Source Identifi cation,” Journal of Con- tisements,” Journal of Marketing Research, May 1991, sumer Research, December 1997, pp. 249–265. pp. 226–231. 71. Deborah D. Heisley and Sidney J. Levy, “Autodriving: A 84. Sara L. Appleton-Knapp, Robert A. Bjork, and Thomas D. Photoelicitation Technique,” Journal of Consumer Re- Wickens, “Examining the Spacing Effect in Advertising: search, December 1991, pp. 257–272. Encoding Variability, Retrieval Processes, and Their In- 72. Nader T. Tavassoli and Yih Hwai Lee, “The Differential teraction,” Journal of Consumer Research 32, no. 2, 2005, Interaction of Auditory and Visual Advertising Elements pp. 266–276. with Chinese and English,” Journal of Marketing Re- 85. Alice M. Isen, “Some Ways in Which Affect Influences search, November 2003, pp. 468–480. Cognitive Processes: Implications for Advertising and 73. Charles D. Lindsey and H. Shanker Krishnan, “Retrieval Consumer Behavior,” in eds. Alice M. Tybout and P. Caf- Disruption in Collaborative Groups due to Brand Cues,” ferata, Advertising and Consumer Psychology (Lexing- Journal of Consumer Research 33, no. 4, 2007, pp. 470–478. ton, Mass.: Lexington Books, 1989), pp. 91–117; see also 74. William E. Baker, Heather Honea, and Cristel Antonia Patricia A. Knowles, Stephen J. Grove, and W. Jeffrey Russell, “Do Not Wait to Reveal the Brand Name,” Jour- Burroughs, “An Experimental Examination of Mood Ef- nal of Advertising, Fall 2004, pp. 77–85. fects on Retrieval and Evaluation of Advertisement and 75. Joan Meyers-Levy, “The Infl uence of a Brand Name’s As- Brand Information,” Journal of the Academy of Market- sociation Set Size and Word Frequency on Brand Mem- ing Science, Spring 1993, pp. 135–143; Gordon H. Bower, ory,” Journal of Consumer Research, September 1989, “Mood and Memory,” American Psychologist, February pp. 197–207; Alba and Hutchinson, “Dimensions of 1981, pp. 129–148; Gordon H. Bower, Stephen Gilligan, Consumer Expertise.” and Kenneth Montiero, “Selectivity of Learning Caused 76. Tina M. Lowrey, L. J. Shrum, and Tony M. Dubitsky, “The by Affective States,” Journal of Experimental Psychology: Relation Between Brand-Name Linguistic Characteris- General, December 1981, pp. 451–473; Alice M. Isen, tics and Brand-Name Memory,” Journal of Advertising, Thomas Shalker, Margaret Clark, and Lynn Karp, “Affect, Fall 2003, pp. 7–17. Accessibility of Material in Memory, and Behavior: 77. Jaideep Sengupta and Gerald J. Gorn, “Absence Makes A Cognitive Loop?’’ Journal of Personality and Social the Mind Grow Sharper: Effects of Element Omission on Psychology, 1978, pp. 1–12. Subsequent Recall,” Journal of Marketing Research, May 86. Alice M. Isen, “Toward Understanding the Role of Affect 2002, pp. 186–201. in Cognition,” in eds. Robert S. Wyer and Thomas K. 78. Terry L. Childers and Jeffrey Jass, “All Dressed Up with Srull, Handbook of Social Cognition (Hillsdale, N J.: Something to Say: Effects of Typeface Semantic Associa- Lawrence Erlbaum, 1984), pp. 179–236. tions on Brand Perceptions and Consumer Memory,” 87. Alice M. Isen, “Some Ways in Which Affect Infl uences Cog- Journal of Consumer Psychology, 2002, pp. 93–106. nitive Processes: Implications for Advertising and Con- 79. Cathy J. Cobb and Wayne D. Hoyer, “The Influence of sumer Behavior,” in eds. Patricia Cafferata and Alice M. Advertising at the Moment of Brand Choice,” Journal of Tybout, Cognitive and Affective Responses to Advertising Advertising, December 1986, pp. 5–27. (Lexington, Mass.: Lexington Books, 1989), pp. 91–118. 80. Keller, “Memory Factors in Advertising,” Journal of Con- 88. Angela Y. Lee and Brian Sternthal, “The Effects of Posi- sumer Research, December 1987, pp. 316–333; J. Wesley tive Mood on Memory,” Journal of Consumer Research Hutchinson and Daniel L. Moore, “Issues Surrounding 26, September 1999, pp. 115–127.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 3939 111/18/081/18/08 5:32:305:32:30 PMPM N-40 Endnotes

89. Alba and Hutchinson, “Dimensions of Consumer Hirschman and Morris B. Holbrook, Advances in Expertise.” Consumer Research, vol. 12 (Provo, Utah: Association for 90. Dan Moren, “Apple’s Ad Game,” MacWorld, February Consumer Research, 1985), pp. 498–503; Prakash 2008, pp. 32+; Mike Elgan, “Elgan: A New iPhone This Nedungadi, “Recall and Consumer Consideration Sets: Summer?” ComputerWorld, January 25, 2008, www. Influencing Choice Without Altering Brand Evalua- computerworld.com; Saul Hensell, “Can the Touch Re- tions,” Journal of Consumer Research, December 1990, vive Apple’s iPod Sales?” New York Times, January 22, pp. 263–276. 2008, www.nytimes.com; Troy Wolverton, “Meet 13. Alba, Hutchinson, and Lynch, “Memory and Decision Apple’s New Star, the Mac Computer,” San Jose Mer- Making.” cury News, October 26, 2007, www.mercurynews.com; 14. Nedungadi and Hutchinson, “The Prototypicality of Anastasia Goodstein, “Teen Marketing: Apple’s the Brands”; James Ward and Barbara Loken, “The Quintes- Master,” BusinessWeek Online, August 17, 2007, www. sential Snack Food: Measurement of Product Proto- businessweek.com. types,” in ed. Richard J. Lutz, Advances in Consumer Research, vol. 13 (Provo, Utah: Association for Con- Chapter 8 sumer Research, 1986), pp. 126–131. 1. Cliff Edwards, “A One-Stop Guide to Gadgets,” Business- 15. “Armor All Wants to Clean Some Son of a Gun’s Clock,” Week, December 10, 2007, p. 76; Joe Sharkey, “An In- Brandweek, October 18, 1993, pp. 32–33. spector Calls, and Hotels Listen,” New York Times, 16. Siew Meng Leong, Swee Hoon Ang, and Lai Leng Tham, September 9, 2007, p. BU2; Jessica Mintz, “Stores Lean “Increasing Brand Name Recall in Print Advertising More on Shopper Reviews,” International Business Among Asian Consumers,” Journal of Advertising, Sum- Times, December 6, 2006, www.ibtimes.com. mer 1996, pp. 65–82. 2. Micheline Maynard, “Wrapping a Familiar Name 17. Stewart Shapiro, Deborah J. MacInnis, and Susan E. Around a New Product,” New York Times, May 22, 2004, Heckler, “The Effects of Incidental Ad Exposure on the p. C1. Formation of Consideration Sets,” Journal of Consumer 3. Betsy Lowther, “Vietnam’s Changing Retail Landscape,” Research, June 1997, pp. 94–104. WWD, April 25, 2007, p. 10. 18. Alba, Hutchinson, and Lynch, “Memory and Decision 4. Michael Barbaro, “Never Mind What’s in Them, Bags Are Making.” the Fashion,” New York Times, December 16, 2007, 19. S. Ratneshwar and Allan D. Shocker, “Substitution in www.nytimes.com. Use and the Role of Usage Context in Product Category 5. “Pret a Manger: Bread Winners,” Marketing Week, Structures,” Journal of Marketing Research, August 1991, August 2, 2007, p. 24. pp. 281–295. 6. Joseph W. Alba, J. Wesley Hutchinson, and John G. 20. Jason DeParle, “A Western Union Empire Moves Migrant Lynch, “Memory and Decision Making,” in eds. Cash Home,” New York Times, November 22, 2007, Thomas C. Roberton and Harold H. Kassarjian, Hand- pp. A1, A20. book of Consumer Behavior (Englewood Cliffs, N.J.: 21. Nedungadi and Hutchinson, “The Prototypicality of Prentice-Hall, 1991). Brands”; Ward and Loken, “The Quintessential Snack 7. John R. Hauser and Birger Wernerfelt, “An Evaluation Food.” Cost Model of Consideration Sets,” Journal of Consumer 22. Bernd Schmitt, “To Build Truly Global Brands, You’ve Research, March 1990, pp. 393–408. Got to Break the Rules,” Advertising Age, February 11, 8. Emily Bryson York, “Nestle, Pepsi and Coke Face Their 2008, www.adage.com. Waterloo,” Advertising Age, October 8, 2007, p. 1. 23. Louise Story, “Product Packages Now Shout to Grab 9. Heather Timmons, “For India’s Airlines, Passengers Are Your Fickle Attention,” New York Times, August 10, 2007, Plentiful but Profi ts Are Scarce,” New York Times, May 8, pp. A1, A16; Arlene Weintraub, “J&J’s New Baby,” Busi- 2007, p. C8; Susan Carey, “Even When It’s Quicker to nessWeek, June 18, 2007, pp. 48+. Travel by Train, Many Fly,” Wall Street Journal, August 24. Gabriel Biehal and Dipankar Chakravarti, “Consumers’ 29, 1997, pp. B1, B5. Use of Memory and External Information in Choice: 10. Emma Reynolds, “Nestlé Moves Away from Indulgence Macro and Micro Perspectives,” Journal of Consumer Angle for Aero Ad,” Marketing, June 21, 2001, p. 22. Research, March 1986, pp. 382–405. 11. Kalpesh Kaushik Desai and Wayne D. Hoyer, “Descrip- 25. Gabriel Biehal and Dipankar Chakravarti, “Information tive Characteristics of Memory-Based Consideration Accessibility as a Moderator of Consumer Choice,” Jour- Sets: Infl uence of Usage Occasion Frequency and Usage nal of Consumer Research, June 1983, pp. 1–14. Location Familiarity,” Journal of Consumer Research 27, 26. Michaela Waenke, Gerd Bohner, and Andreas Jurko- December 2000, pp. 309–323. witsch, “There Are Many Reasons to Drive a BMW: Does 12. Prakash Nedungadi and J. Wesley Hutchinson, “The Imagined Ease of Argument Generation Infl uence Atti- Prototypicality of Brands: Relationships with Brand tudes?” Journal of Consumer Research, September 1997, Awareness, Preference, and Usage,” in eds. Elizabeth C. pp. 170–177.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4040 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-41

27. Shai Danziger, Simone Moran, and Vered Rafaely, “The 37. Vanessa O’Connell, “Labels Suggesting the Benefi ts of Infl uence of Ease of Retreival on Judgment as a Func- Drinking Wine Look Likely,” Wall Street Journal, Octo- tion of Attention to Subjective Experience,” Journal of ber 26, 1998, pp. B1, B3. Consumer Psychology 16, no. 2, 2006, pp. 191–195. 38. Mark I. Alpert, “Identification of Determinant Attri- 28. Meryl Paula Gardner, “Advertising Effects on Attributes butes: A Comparison of Methods,” Journal of Marketing Recalled and Criteria Used for Brand Evaluations,” Research, May 1971, pp. 184–191. Journal of Consumer Research, December 1983, 39. Brendan I. Koerner, “The Mercedes of Trash Bags,” New pp. 310–318; Scott B. MacKenzie, “The Role of Attention York Times, January 23, 2005, www.nytimes.com. in Mediating the Effect of Advertising on Attribute Im- 40. Jolita Kiselius and Brian Sternthal, “Examining the Viv- portance,” Journal of Consumer Research, September idness Controversy: An Availability–Valence Interpreta- 1986, pp. 174–195; Priya Raghubir and Geeta Menon, tion,” Journal of Consumer Research, March 1986, “AIDS and Me, Never the Twain Shall Meet: The Effects pp. 418–431; Herr, Kardes, and Kim, “Effects of Word- of Information Accessibility on Judgments of Risk and of-Mouth and Product-Attribute Information.” Advertising Effectiveness,” Journal of Consumer 41. Punam Anand Keller and Lauren G. Block, “Vividness Research, June 1998, pp. 52–63. Effects: A Resource-Matching Perspective,” Journal of 29. Fellman and Lynch, “Self-Generated Validity and Other Consumer Research, December 1997, pp. 295–304. Effects of Measurement”; John G. Lynch, Howard Mar- 42. Christian Caryl, “Visitors Wanted Now,” Newsweek, morstein, and Michael F. Weigold, “Choices from Sets October 15, 2007, p. 14. Including Remembered Brands: Use of Recalled Attri- 43. Reid Hastie and Bernadette Park, “The Relationship Be- butes and Prior Overall Evaluations,” Journal of Con- tween Memory and Judgment Depends on Whether the sumer Research, September 1988, pp. 169–184. Judgment Task Is Memory-Based or On-Line,” Psycho- 30. Carolyn L. Costley and Merrie Brucks, “Selective Recall logical Review, June 1986, pp. 258–268; Barbara Loken and Information Use in Consumer Preferences,” Journal and Ronald Hoverstad, “Relationships Between Infor- of Consumer Research, March 1992, pp. 464–474; Geeta mation Recall and Subsequent Attitudes: Some Explor- Menon, Priya Raghubit, and Norbert Schwarz, “Behav- atory Findings,” Journal of Consumer Research, ioral Frequency Judgments: An Accessibility–Diagnos- September 1985, pp. 155–168. ticity Framework,” Journal of Consumer Research, 44. Biehal and Chakravarti, “Consumers’ Use of Memory September 1995, pp. 212–228. and External Information in Choice”; Jong-Won Park 31. Paul M. Herr, Frank R. Kardes, and John Kim, “Effects and Manoj Hastak, “Memory-Based Product Judg- of Word-of-Mouth and Product-Attribute Information ments: Effects of Involvement at Encoding and on Persuasion: An Accessibility–Diagnosticity Perspec- Retrieval,” Journal of Consumer Research, December tive,” Journal of Consumer Research, March 1991, 1994, pp. 534–547. pp. 454–462. 45. Zeynep Gürhan-Canli, “The Effect of Expected Variabil- 32. Bernard Simon, “Prius Overtakes Explorer in the US,” ity of Product Quality and Attribute Uniqueness on Financial Times, January 11, 2008, p. 13. Family Brand Evaluations,” Journal of Consumer Re- 33. Walter Kintsch and Tuen A. Van Dyk, “Toward a Model search, June 2003, pp. 105–114. of Text Comprehension and Production,” Psychological 46. Hans Baumgartner, Mita Sujan, and James R. Bettman, Review, September 1978, pp. 363–394; S. Ratneshwar, “Autobiographical Memories, Affect, and Consumer In- David G. Mick, and Gail Reitinger, “Selective Attention formation Processing,” Journal of Consumer Psychology in Consumer Information Processing: The Role of 1, no. 1, 1992, pp. 53–82. Chronically Accessible Attributes,” in eds. Marvin E. 47. Rodney Ho, “Bowling for Dollars, Alleys Try Updating,” Goldberg, Gerald Gorn, and Richard W. Pollay, Advances Wall Street Journal, January 24, 1997, pp. B1, B2. in Consumer Research, vol. 17 (Provo, Utah: Association 48. Elizabeth Cowley and Eunika Janus, “Not Necessarily for Consumer Research, 1990), pp. 547–553. Better, But Certainly Different: A Limit to the Advertis- 34. Jacob Jacoby, Tracy Troutman, Alfred Kuss, and David ing Misinformation Effect on Memory,” Journal of Con- Mazursky, “Experience and Expertise in Complex Deci- sumer Research, June 2004, pp. 229–235. sion Making,” in ed. Richard J. Lutz, Advances in Con- 49. Fara Warner, “The Place to Be This Year,” Brandweek, sumer Research, vol. 13 (Provo, Utah: Association for November 30, 1992, p. 24. Consumer Research, 1986), pp. 469–475. 50. Michael J. Houston, Terry L. Childers, and Susan E. 35. Stewart Shapiro and Mark T. Spence, “Factors Affecting Heckler, “Picture–Word Consistency and the Elaborative Encoding, Retrieval, and Alignment of Sensory Attri- Processing of Advertisements,” Journal of Marketing Re- butes in a Memory-Based Brand Choice Task,” Journal search, November 1987, pp. 359–369. of Consumer Research, March 2002, pp. 603–617. 51. Joseph W. Alba and Amitava Chattopadhyay, “Salience 36. Gardner, “Advertising Effects on Attributes Recalled”; Effects in Brand Recall,” Journal of Marketing Research, Mackenzie, “The Role of Attention in Mediating the Ef- November 1986, pp. 363–369; Kiselius and Sternthal, fect of Advertising.” “Examining the Vividness Controversy.”

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4141 111/18/081/18/08 5:32:305:32:30 PMPM N-42 Endnotes

52. Alba and Chattopadhyay, “Salience Effects in Brand Re- 68. Sally J. McMillan and Jang-Sun Hwang, “Measures of call”; Kiselius and Sternthal, “Examining the Vividness Perceived Interactivity: An Exploration of the Role of Di- Controversy.” rection of Communication, User Control, and Time in 53. Gordon H. Bower, “Mood and Memory,” American Psy- Shaping Perceptions of Interactivity,” Journal of Adver- chologist, February 1981, pp. 129–148; Gordon H. tising, Fall 2002, pp. 29–42; Yuping Liu and L. J. Shrum, Bower, Stephen Gilligan, and Kenneth Montiero, “What Is Interactivity and Is It Always Such a Good “Selectivity of Learning Caused by Affective States,” Thing? Implications of Defi nition, Person, and Situation Journal of Experimental Psychology: General, Decem- for the Infl uence of Interactivity on Advertising Effec- ber 1981, pp. 451–473; Alice M. Isen, Thomas Shalker, tiveness,” Journal of Advertising, Winter 2002, Margaret Clark, and Lynn Karp, “Affect, Accessibility of pp. 53–64. Material in Memory, and Behavior: A Cognitive Loop?” 69. Gerald J. Gorn, Amitava Chattopadhyay, Jaideep Sen- Journal of Personality and Social Psychology, January gupta, and Shashank Tripathi, “Waiting for the Web: 1978, pp. 1–12. How Screen Color Affects Time Perception,” Journal of 54. Matthew Creamer, “Microsoft Plans Blitz to Fend Off Marketing Research, May 2004, pp. 215–225. Apple,” Advertising Age, December 3, 2007, www. 70. Charla Mathwick and Edward Rigdon, “Play, Flow, and adage.com. the Online Search Experience,” Journal of Consumer Re- 55. “Game Farmers Brand Deer Meat So It’s Less Gamey,” search, September 2004, pp. 324–332. Brandweek, January 11, 1993, p. 7. 71. Martin Holzwarth, Chris Janiszewski, and Marcus M. 56. Robert L. Simison and Joseph B. White, “Reputation for Neumann, “The Influence of Avatars on Online Con- Poor Quality Still Plagues Detroit,” Wall Street Journal, sumer Shopping Behavior,” Journal of Marketing, June May 4, 2000, pp. B1, B4. 2006, pp. 19–36. 57. Peter H. Bloch, Daniel L. Sherrell, and Nancy M. Ridg- 72. Puneet Manchanda, Jean-Pierre Dubé, Khim Yong Goh, way, “Consumer Search: An Extended Framework,” and Pradeep K. Chintagunta, “The Effect of Banner Ad- Journal of Consumer Research, June 1986, pp. 119–126. vertising on Internet Purchasing,” Journal of Marketing 58. Sharon E. Beatty and Scott M. Smith, “External Search Ef- Research, February 2006, pp. 98–108. fort: An Investigation Across Several Product Categories,” 73. Andrew D. Gershoff, Susan M. Broniarczyk, and Journal of Consumer Research, June 1987, pp. 83–95. Patricia M. West, “Recommendation or Evaluation? Task 59. Charles M. Brooks, Patrick J. Kaufmann, and Donald P. Sensitivity in Information Source Selection,” Journal of Lichtenstein, “Travel Confi guration on Consumer Trip- Consumer Research, December 2001, pp. 418–438. Chained Store Choice,” Journal of Consumer Research 74. Alan D. J. Cooke, Harish Sujan, Mita Sujan, and Barton A. 31, no. 2, 2004, pp. 241–248. Weitz, “Marketing the Unfamiliar: The Role of Context 60. Beatty and Smith, “External Search Effort.” and Item-Specific Information in Electronic Agent 61. See Judi Strebel, Tulim Erdem, and Joffre Swait, “Con- Recommendations,” Journal of Marketing Research, sumer Search in High Technology Markets: Exploring November 2002, pp. 499+. the Use of Traditional Information Channels,” Journal 75. Dan Ariely, John G. Lynch Jr., and Manuel Aparicio IV, of Consumer Psychology 14, no. 1–2, 2004, pp. 96–104. “Learning by Collaborative and Individual-Based Rec- 62. Lorraine Mirabella, “As Shoppers Change Ways, Retail- ommendation Agents,” Journal of Consumer Psychology ers Lag,” Baltimore Sun, January 21, 2001, p. 1D. 14, no. 1–2, 2004, pp. 81–95. 63. David F. Midgley, “Patterns of Interpersonal Information 76. Caterina Sismeiro and Randolph E. Bucklin, “Modeling Seeking for the Purchase of a Symbolic Product,” Jour- Purchase Behavior at an E-Commerce Web Site: A Task- nal of Marketing Research, February 1983, pp. 74–83. Completion Approach,” Journal of Marketing Research, 64. Michael Arndt, “Burrito Buzz—And So Few Ads,” Busi- August 2004, pp. 306–323. nessWeek, March 12, 2007, pp. 84–85. 77. Nicholas H. Lurie, “Decision Making in Information- 65. Denver D’Rozario and Susan P. Douglas, “Effect of As- Rich Environments: The Role of Information Struc- similation on Prepurchase External Information-Search ture,” Journal of Consumer Research, March 2004, Tendencies,” Journal of Consumer Psychology 8, no. 2, pp. 473–486. 1999, pp. 187–209. 78. Ross Kerber, “Direct Hit Uses Popularity to Narrow In- 66. Niranjan J. Raman, “A Qualitative Investigation of Web- ternet Searches,” Wall Street Journal, July 2, 1998, p. B4. Browsing Behavior,” in eds. Merrie Brucks and Deborah 79. Kristen Diel, “When Two Rights Make a Wrong: Search- J. MacInnis, Advances in Consumer Research, vol. 24 ing Too Much in Ordered Environments,” Journal of (Provo, Utah: Association for Consumer Research, Marketing Research, August 2005, pp. 313–322; Kristen 1997), pp. 511–516. Diel and Gal Zauberman, “Searching Ordered Sets: Eval- 67. Peter J. Danaher, Guy W. Mullarkey, and Skander Esse- uations from Sequences Under Search,” Journal of Con- gaier, “Factors Affecting Web Site Visit Duration: A sumer Research 31, no. 4, 2005, pp. 824–832. Cross-Domain Analysis,” Journal of Marketing Research, 80. Michelle Slatalla, “Price-Comparison Sites Do the Leg- May 2006, pp. 182–194. work,” New York Times, February 3, 2005, p. G3.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4242 111/18/081/18/08 5:32:305:32:30 PMPM Endnotes N-43

81. Robyn Weisman, “Technologies That Changed 2001,” Pilot Investigation,” in ed. Beverlee B. Anderson, Newsfactor.com, January 3, 2002, www.newsfactor.com/ Advances in Consumer Research, vol. 3 (Cincinnati: Asso- perl/story/?id=15569; Sally Beatty, “IBM HotMedia Aims ciation for Consumer Research, 1976), pp. 306–314; Jacob to Speed Online Ads,” Wall Street Journal, October 27, Jacoby, Robert W. Chestnut, and William Silberman, 1998, p. B8. “Consumer Use and Comprehension of Nutrition Infor- 82. Hairong Li, Terry Daugherty, and Frank Biocca, “Im- mation,” Journal of Consumer Research, September 1977, pact of 3-D Advertising on Product Knowledge, pp. 119–128. Brand Attitude, and Purchase Intention: The Mediat- 96. John O. Claxton, Joseph N. Fry, and Bernard Portis, “A ing Role of Presence,” Journal of Advertising, Fall Taxonomy of Prepurchase Information Gathering Pat- 2002, pp. 43–57. terns,” Journal of Consumer Research, December 1974, 83. Rebecca Fairley Raney, “Forget Gimmicks: Buyers Want pp. 35–42. Numbers,” New York Times, February 11, 2007, sec. 11, 97. Bloch, Sherrell, and Ridgway, “Consumer Search.” p. 1; June Fletcher, “The Home Front: Blind Date with a 98. R. A. Bauer, “Consumer Behavior as Risk Taking,” in ed. Bungalow,” Wall Street Journal, May 7, 2004, p. W14. Robert S. Hancock, Dynamic Marketing for a Changing 84. Eileen Fischer, Julia Bristor, and Brenda Gainer, “Creat- World (Chicago: American Marketing Association, ing or Escaping Community? An Exploratory Study of 1960), pp. 389–398; Rohit Deshpande and Wayne D. Internet Consumers’ Behaviors,” in eds. Kim P. Corf- Hoyer, “Consumer Decision Making: Strategies, Cogni- man and John G. Lynch, Advances in Consumer Re- tive Effort, and Perceived Risk,” in 1983 Educators’ Con- search, vol. 23 (Provo, Utah: Association for Consumer ference Proceedings (Chicago: American Marketing Research, 1996), pp. 178–182; John Buskin, “Tales from Association, 1983), pp. 88–91. the Front,” Wall Street Journal, December 7, 1998, 99. Keith B. Murray, “A Test of Services Marketing Theory: p. R6. Consumer Information Acquisition Activities,” Journal 85. Neil A. Granitz and James C. Ward, “Virtual Community: of Marketing, January 1991, pp. 10–25; Joel E. Urbany, A Sociocognitive Analysis,” in eds. Kim P. Corfman and Peter R. Dickson, and William L. Wilkie, “Buyer Uncer- John G. Lynch, Advances in Consumer Research, vol. 23 tainty and Information Search,” Journal of Consumer (Provo, Utah: Association for Consumer Research, Research, September 1989, pp. 208–215. 1996), pp. 161–166. 100. David J. Furse, Girish N. Punj, and David W. Stewart, “A 86. Brady, “Cult Brands.” Typology of Individual Search Strategies Among Pur- 87. Holly Vanscoy, “Life after Living.com,” Smart Business, chasers of New Automobiles,” Journal of Consumer Re- February 2001, pp. 68–10; Clare Saliba, “With Webvan search, March 1984, pp. 417–431; Narasimhan Gone, Where Will Online Shoppers Turn?” E-Commerce Srinivasan and Brian T. Ratchford, “An Empirical Test of Times, July 10, 2001, www.ecommercetimes.com/perl/ a Model of External Search for Automobiles,” Journal of story/11884.html. Consumer Research, September 1991, pp. 233–242; 88. John C. Ryan, “Dipping into Books Online,” Christian Jacob Jacoby, James J. Jaccard, Imran Currim, Alfred Science Monitor, November 13, 2003, p. 12. Kuss, Asim Ansari, and Tracy Troutman, “Tracing the 89. Fletcher, “The Home Front: Blind Date with a Impact of Item-by-Item Information Accessing on Un- Bungalow.” certainty Reduction,” Journal of Consumer Research, 90. Stacy L. Wood, “Remote Purchase Environments: The September 1994, pp. 291–303. Infl uence of Return Policy Leniency on Two-Stage Deci- 101. Calmetta Y. Coleman, “Selling Jewelry, Dolls, and TVs sion Process,” Journal of Marketing Research 38, May Next to Corn Flakes,” Wall Street Journal, November 19, 2001, pp. 157–169. 1997, pp. B1, B8. 91. Marcelo Prince, “Online Retailers Try to Streamline 102. Diehl and Zauberman, “Searching Ordered Sets.” Checkout Process,” Wall Street Journal, November 11, 103. Gal Zauberman, “The Intertemporal Dynamics of Con- 2004, p. D2. sumer Lock-In,” Journal of Consumer Research, Decem- 92. Jayne O’Donnell, “Online Shopping: A Blessing and a ber 2003, pp. 405–419. Curse?” USA Today, December 2, 2007, www.usatoday.com. 104. Sridhar Moorthy, Brian T. Ratchford, and Debabrata Ta- 93. Michael Totty, “So Much Information . . .,” Wall Street lukdar, “Consumer Information Search Revisited: The- Journal, December 9, 2002, p. R4; Subodh Bhat, Michael ory and Empirical Analysis,” Journal of Consumer Bevans, and Sanjit Sengupta, “Measuring Users’ Web Research, March 1997, pp. 263–277. Activity to Evaluate and Enhance Advertising Effective- 105. Calvin P. Duncan and Richard W. Olshavsky, “External ness,” Journal of Advertising, Fall 2002, pp. 97–106. Search: The Role of Consumer Beliefs,” Journal of Mar- 94. Bruce Einhorn and Chi-Chu Tschang, “China’s E-Tail keting Research, February 1982, pp. 32–43; Girish N. Awakening,” BusinessWeek, November 19, 2007, p. 44. Punj and Richard Staelin, “A Model of Information 95. Jacob Jacoby, Robert W. Chestnut, Karl Weigl, and William A. Search Behavior for New Automobiles,” Journal of Con- Fisher, “Prepurchase Information Acquisition: Descrip- sumer Research, September 1983, pp. 181–196. tion of a Process Methodology, Research Paradigm, and 106. Duncan and Olshavsky, “External Search.”

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4343 111/18/081/18/08 5:32:315:32:31 PMPM N-44 Endnotes

107. Kathy Hammond, Gil McWilliam, and Andrea Narholz Influences of Cognitive Personality Traits and Diaz, “Fun and Work on the Web: Differences in Atti- Demographics on Consumer Information Acquisition,” tudes Between Novices and Experienced Users,” in eds. Journal of Consumer Research, September 1981, Joseph W. Alba and J. Wesley Hutchinson, Advances in pp. 208–216. Consumer Research, vol. 25 (Provo, Utah: Association for 118. Scott Painton and James W. Gentry, “Another Look at the Consumer Research, 1998), pp. 372–378. Impact of Information Presentation Format,” Journal of 108. Joan E. Rigdon, “Advertisers Give Surfers Games to Play,” Consumer Research, September 1985, pp. 240–244. Wall Street Journal, October 28, 1996, pp. B1, B6. 119. J. Edward Russo, Richard Staelin, Catherine A. Nolan, 109. Laura A. Peracchio and Alice M. Tybout, “The Moderat- Gary J. Russell, and Barbara L. Metcalf, “Nutrition Infor- ing Role of Prior Knowledge in Schema-Based Product mation in the Supermarket,” Journal of Consumer Re- Evaluation,” Journal of Consumer Research, December search, June 1986, pp. 48–70. 1996, pp. 177–192. 120. Christine Moorman, “The Effects of Stimulus and Con- 110. Joan Meyers-Levy and Alice Tybout, “Schema-Congruity sumer Utilization of Nutrition Information,” Journal of as Basis for Product Evaluation,” Journal of Consumer Consumer Research, December 1990, pp. 362–374. Research, June 1989, pp. 39–54. 121. Chris Janiszewski, “The Infl uence of Display Character- 111. Jonathan Welsh, “Vacuums Make Sweeping Health istics on Visual Exploratory Search Behavior,” Journal of Claims,” Wall Street Journal, September 9, 1996, Consumer Research, December 1998, pp. 290–301. pp. B1, B2. 122. William L. Moore and Donald L. Lehman, “Validity of 112. Julie L. Ozanne, Merrie Brucks, and Dhruv Grewal, “A Information Display Boards: An Assessment Using Lon- Study of Information Search Behavior During Categori- gitudinal Data,” Journal of Marketing Research, Novem- zation of New Products,” Journal of Consumer Research, ber 1980, pp. 296–307; C. Whan Park, Easwar S. Iyer, and March 1992, pp. 452–463. Daniel C. Smith, “The Effects of Situational Factors on 113. Punj and Staelin, “A Model of Consumer Information In-Store Grocery Shopping Behavior: The Role of Store Search Behavior for New Automobiles”; Kiel and Lay- Environment and Time Available for Shopping,” Journal ton, “Dimensions of Consumer Information Seeking.” of Consumer Research, March 1989, pp. 422–433. 114. Christine Moorman, Kristin Diehl, David Brinberg, and 123. John R. Hauser, Glen L. Urban, and Bruce D. Weinberg, Blair Kidwell, “Subjective Knowledge, Search Locations, “How Consumers Allocate Their Time When Searching and Consumer Choice,” Journal of Consumer Research, for Information,” Journal of Marketing Research, December 2004, pp. 673–680. November 1993, pp. 452–466. 115. Merrie Brucks, “The Effects of Product Class Knowledge 124. Randolph E. Bucklin and Catarina Sismeiro, “A Model of on Information Search Behavior,” Journal of Consumer Web Site Browsing Behavior Estimated on Click-stream Research, June 1985, pp. 1–16; James R. Bettman and Data,” Journal of Marketing Research, August 2003, C. Whan Park, “Effects of Prior Knowledge and Experi- pp. 249–267. ence and Phase of the Choice Process on Consumer 125. Alhassan G. Abdul-Muhmin, “Contingent Decision Be- Decision Processes: A Protocol Analysis,” Journal of havior: Effect of Number of Alternatives to Be Selected Consumer Research, December 1980, pp. 234–248; Eric on Consumers’ Decision Processes,” Journal of Con- J. Johnson and J. Edward Russo, “Product Familiarity sumer Psychology 8, no. 1, 1999, pp. 91–111. and Learning New Information,” Journal of Consumer 126. Laura Lorber, “Raising Your Profi le: Beyond the Basics,” Research, June 1984, pp. 542–550; P. S. Raju, Subhas Wall Street Journal, August 27, 2007, p. B4. C. Lonial, and W. Glyn Mangold, “Differential Effects of 127. Naomi Mandel and Eric J. Johnson, “When Web Pages Subjective Knowledge, Objective Knowledge, and Usage Influence Choice: Effects of Visual Primes on Experts Experience on Decision Making; An Exploratory Inves- and Novices,” Journal of Consumer Research, September tigation,” Journal of Consumer Psychology 4, no. 2, 1995, 2002, pp. 235–245. pp. 153–180; Joseph W. Alba and J. Wesley Hutchinson, 128. Furse, Punj, and Stewart, “A Typology of Individual Search “Dimensions of Consumer Expertise,” Journal of Con- Strategies Among Purchasers of New Automobiles.” sumer Research, March 1987, pp. 411–454. 129. Brian T. Ratchford, Myung-Soo Lee, and Debabrata Ta- 116. Noel Capon and Roger Davis, “Basic Cognitive Ability lukdar, “The Impact of the Internet on Information Measures as Predictors of Consumer Information Pro- Search for Automobiles,” Journal of Marketing Research, cessing Strategies,” Journal of Consumer Research, June May 2003, pp. 193–209. 1984, pp. 551–563. 130. Judi Strebel, Tülin Erdem, and Joffre Swait, “Consumer 117. For a summary of a number of studies, see Joseph W. Search in High Technology Markets: Exploring the Use Newman, “Consumer External Search: Amount and of Traditional Information Channels,” Journal of Con- Determinants,” in eds. Arch Woodside, Jagdish Sheth, sumer Psychology, 2004, pp. 96–104. and Peter Bennett, Consumer and Industrial Buying 131. Nanette Byrnes, “More Clicks at the Bricks,” Business- Behavior (New York: North-Holland, 1977), pp. 79–94; Week, December 17, 2007, pp. 50–52. Charles M. Schaninger and Donald Sciglimpaglia, “The 132. “Offi ce Depot,” Chain Store Age, November 2007, p. 72.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4444 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-45

133. Troy Wolverton and Greg Sandoval, “Net Shoppers Wooed Research, June 1984, pp. 542–550; James R. Bettman and by In-Store Deals,” CNET News.com, December 12, 2001, P. Kakkar, “Effects of Information Presentation Format http://news.cnet.com/news/0–1007–200–8156745.html. on Consumer Information Acquisition Strategies,” Jour- 134. Jacob Jacoby, Robert W. Chestnut, and William A. Fisher, nal of Consumer Research, March 1977, pp. 233–240. “A Behavioral Process Approach to Information Acquisi- 150. Raj Sethuraman, Catherine Cole, and Dipak Jain, “Ana- tion in Nondurable Purchasing,” Journal of Marketing lyzing the Effect of Information Format and Task on Research, November 1978, pp. 532–544. Cutoff Search Strategies,” Journal of Consumer Psychol- 135. Kent B. Monroe, “The Infl uence of Price Differences and ogy 3, 1994, pp. 103–136. Brand Familiarity on Brand Preferences,” Journal of 151. Jacoby et al., “Tracing the Impact of Item-by-Item Infor- Consumer Research, June 1976, pp. 42–49. mation Accessing on Uncertainty Reduction.” 136. Kristin Diehl, Laura J. Kornish, and John G. Lynch Jr., 152. Joydeep Srivastava and Nicholas Lurie, “A Consumer “Smart Agents: When Lower Search Costs for Quality In- Perspective on Price-Matching Refund Policies: Effect formation Increase Price Sensitivity,” Journal of Con- on Price Perceptions and Search Behavior,” Journal of sumer Research, June 2003, pp. 56–71. Consumer Research, September 2001, pp. 296–307. 137. Dhruv Grewal and Howard Marmorstein, “Market Price 153. Elizabeth Woyke, “Wireless: The Next Killer Mobile Variation, Perceived Price Variation, and Consumers’ App,” Forbes.com, April 3, 2008, www.forbes.com; Jayne Price Search Decision for Durable Goods,” Journal of O’Donnell, “Shop by Phone Gets New Meaning,” USA Consumer Research, December 1994, pp. 453–460. Today, December 18, 2007, www.usatoday.com; Louise 138. “Japan’s Fast Retailing Rebuilds Units by Tapping Uniqlo Story, “Brokering a Deal, Carefully, Between Malls and Strength,” AsiaPulse News, December 27, 2007, n.p. the Web,” New York Times, October 18, 2007, www.ny- 139. Cynthia Huffman, “Goal Change, Information Acquisi- times.com; www.frucall.com; www.nearbynow.com; tion, and Transfer,” Journal of Consumer Psychology 5, www.cellfi re.com. no. 1, 1996, pp. 1–26. 140. Deborah Roedder John, Carol A. Scott, and James R. Bett- Chapter 9 man, “Sampling Data for Covariation Assessment,” Jour- 1. “Suzuki Motor/Nissan Motor: Thailand Allows Tax Break nal of Consumer Research, March 1986, pp. 406–417. for Eco-Car Projects,” Wall Street Journal, December 10, 141. J. Edward Russo and France Leclerc, “An Eye-Fixation 2007, www.wsj.com; James Hookway, “Thailand Shows Analysis of Choice for Consumer Nondurables,” Journal Signs of Economic Revival; Ford–Mazda Plan Refl ects of Consumer Research, September 1994, pp. 274–290. Optimism Ahead of Elections,” Wall Street Journal, 142. Jacoby et al., “Prepurchase Information Acquisition.” October 10, 2007, p. A13; “Thailand’s Eco-Drive,” Global 143. J. Edward Russo, Margaret G. Meloy, and Husted Medvec, Agenda, June 21, 2007, n.p.; “Mercedes-Benz (Thailand) “Predecisional Distortion of Product Information,” Jour- Sees Slower Growth,” Asia Africa Intelligence Wire, Feb- nal of Marketing Research, November 1998, pp. 438–452. ruary 4, 2005, n.p.; Evelyn Iritani, “Road Warriors,” Los 144. Carol A. Berning and Jacob Jacoby, “Patterns of Infor- Angeles Times, July 9, 1995, pp. D1, D6. mation Acquisition in New Product Purchases,” Journal 2. Michael D. Johnson and Christopher P. Puto, “A Review of Consumer Research, September 1974, pp. 18–22. of Consumer Judgment and Choice,” in ed. Michael J. 145. Itamar Simonson, Joel Huber, and John Payne, “The Re- Houston, Review of Marketing (Chicago: American Mar- lationship Between Prior Brand Knowledge and Infor- keting Association, 1987), pp. 236–292. mation Acquisition Order,” Journal of Consumer 3. Eloise Coupey, Julie R. Irwin, and John W. Payne, “Prod- Research, March 1988, pp. 566–578. uct Category Familiarity and Preference Construction,” 146. Wendy W. Moe, “An Empirical Two-Stage Choice Model Journal of Consumer Research, March 1998, pp. 459–468. with Varying Decision Rules Applied to Internet Click- 4. Itamar Simonson, Joel Huber, and John Payne, “The Re- stream Data,” Journal of Marketing Research, November lationship Between Prior Brand Knowledge and Infor- 2006, pp. 680–692; Amitav Chakravarti, Chris Janiszew- mation Acquisition Order,” Journal of Consumer ski, and Gulden Ulkumen, “The Neglect of Prescreening Research, March 1988, pp. 566–578. Information,” Journal of Marketing Research, November 5. Eric J. Johnson and J. Edward Russo, “Product Familiar- 2006, pp. 642–653. ity and Learning New Information,” Journal of Con- 147. Carrie M. Heilman, Douglas Bowman, and Gordon P. sumer Research, June 1984, pp. 528–541. Wright, “The Evolution of Brand Preference and Choice 6. Michel Tuan Pham, Joel B. Cohen, John W. Pracejus, and Behaviors of Consumers New to a Market,” Journal of G. David Hughes, “Affect Monitoring and the Primacy of Marketing Research 37, May 2000, pp. 139–155. Feelings in Judgment,” Journal of Consumer Research, 148. Jacoby et al., “Prepurchase Information Acquisition”; September 2001, pp. 167–188. James R. Bettman, An Information Processing Theory of 7. Gita Venkataramani Johar, Kamel Jedidi, and Jacob Ja- Consumer Choice (Reading, Mass.: Addison-Wesley, 1979). coby, “A Varying-Parameter Averaging Model of Online 149. Eric J. Johnson and J. Edward Russo, “Product Familiar- Brand Evaluations,” Journal of Consumer Research, Sep- ity and Learning New Information,” Journal of Consumer tember 1997, pp. 232–247; Daniel Kahneman and Amos

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4545 111/18/081/18/08 5:32:315:32:31 PMPM N-46 Endnotes

Tversky, “On the Psychology of Prediction,” Psychology 23. Normandy Madden, “Study: Chinese Youth Aren’t Patri- Review, July 1973, pp. 251–275. otic Purchasers,” Advertising Age, January 5, 2004, p. 6; 8. Joan Meyers-Levy and Alice M. Tybout, “Context Effects Craig S. Smith, “Chinese Government Struggles to Reju- at Encoding and Judgment in Consumption Settings: venate National Brands,” Wall Street Journal, June 24, The Role of Cognitive Resources,” Journal of Consumer 1996, pp. B1, B6. Research, June 1997, pp. 1–14. 24. James R. Bettman and Mita Sujan, “Effects of Framing 9. “Starbucks Coffee Company,” Food Engineering and In- on Evaluation of Comparable and Noncomparable Al- gredients, June 2004, p. 7. ternatives by Expert and Novice Consumers,” Journal of 10. John Carroll, “The Effect of Imagining an Event on Ex- Consumer Research, September 1987, pp. 141–151. pectations for the Event,” Journal of Experimental So- 25. Naomi Mandel, “Shifting Selves and Decision Making: The cial Psychology, January 1978, pp. 88–96. Effects of Self-Construal Priming on Consumer Risk-Tak- 11. Deborah J. MacInnis and Linda L. Price, “The Role of ing,” Journal of Consumer Research, June 2003, pp. 30–40. Imagery in Information Processing: Review and Exten- 26. Raghubir and Menon, “AIDS and Me, Never the Twain sions,” Journal of Consumer Research, March 1987, Shall Meet.” pp. 473–491. 27. Menon, Block, and Ramanathan, 2002. 12. Baba Shiv and Joel Huber, “The Impact of Anticipating 28. Ravi Dhar and Itamar Simonson, “The Effect of Forced Satisfaction on Consumer Choice,” Journal of Consumer Choice on Choice,” Journal of Marketing Research, May Research 27, September 2000, pp. 202–216. 2004, pp. 146–160; Ravi Dhar, “Consumer Preference for 13. Arul Mishra and Dhananjay Nayakankuppam, “Con- a No-Choice Option,” Journal of Consumer Research, sistency and Validity Issues in Consumer Judgments,” September 1997, pp. 215–231. Journal of Consumer Research 33, no. 3, 2006, 29. Ravi Dhar and Stephen M. Nowlis, “To Buy or Not to pp. 291–303. Buy,” Journal of Marketing Research, November 2004, 14. Calvin P. Duncan and Richard W. Olshavsky, “External pp. 423–432. Search: The Role of Consumer Beliefs,” Journal of Mar- 30. “The Rise of the Superbrands,” The Economist, February 5, keting Research, February 1982, pp. 32–43. 2005, pp. 63–65. 15. Geeta Menon, Lauren G. Block, and Suresh Ramana- 31. F. May and R. Homans, “Evoked Set Size and the Level than, “We’re at as Much Risk as We Are Led to Believe: of Information Processing in Product Comprehension Effects of Message Cues on Judgments of Health Risk,” and Choice Criteria,” in ed. William D. Perrault, Ad- Journal of Consumer Research, March 2002, pp. 533–549. vances in Consumer Research, vol. 4 (Chicago: Associa- 16. Rohini Ahluwalia, “Re-Inquiries: How Prevalent Is the tion for Consumer Research, 1977), pp. 172–175. Negativity Effect in Consumer Environments?” Journal 32. Amitav Chakravarti and Chris Janiszewski, “The Infl u- of Consumer Research, September 2002, pp. 270–279; ence of Macro-Level Motives on Consideration Set Rohini Ahluwalia, H. Rao Unnava, and Robert E. Burn- Composition in Novel Purchase Situations,” Journal of krant, “The Moderating Effect of Commitment on the Consumer Research, September 2003, pp. 244–258. Spillover Effect of Marketing Communications,” Journal 33. Frank R. Kardes, David M. Sanbonmatsu, Maria L. Cron- of Marketing Research, November 2001, pp. 458–470. ley, and David C. Houghton, “Consideration Set Over- 17. Meryl Paula Gardner, “Mood States and Consumer Be- valuation: When Impossibly Favorable Ratings of a Set havior: A Critical Review,” Journal of Consumer Re- of Brands Are Observed,” Journal of Consumer Psychol- search, December 1985, pp. 281–300. ogy, 2002, pp. 353–361. 18. Margaret G. Meloy, J. Edward Russo, and Elizabeth Gel- 34. Steven S. Posavac, David M. Sanbonmatsu, and Edward A. fand, “Monetary Incentives and Mood,” Journal of Mar- Ho, “The Effects of Selective Consideration of Alternatives keting Research, May 2006, pp. 267–275. on Consumer Choice and Attitude–Decision Consistency,” 19. Stijn M. J. Van Osselaer and Joseph W. Alba, “Consumer Journal of Consumer Psychology, 2002, pp. 203–213. Learning and Brand Equity,” Journal of Consumer Re- 35. Steven S. Posavac, David M. Sanbonmatsu, Frank R. search 27, June 2000, pp. 1–16. Kardes, and Gavan J. Fitzsimons, “The Brand Positivity 20. Paul M. Herr, “Priming Price: Prior Knowledge and Con- Effect: When Evaluation Confers Preference,” Journal of text Effects,” Journal of Consumer Research, June 1989, Consumer Research, December 2004, pp. 643–651. pp. 67–75. 36. Ryan Hamilton, Jiewen Hong, and Alexander Chernev, 21. Jim Henry, “Bentley Is King of Ultraluxury Sales in “Perceptual Focus Effects in Choice,” Journal of Con- America,” Automotive News, February 4, 2007, p. 78; sumer Research, August 2007, pp. 187–199; Itamar Si- “Conspicuous Non-consumption,” The Economist, monson and Amos Tversky, “Choice in Context: Tradeoff January 8, 2005, pp. 56–57. Contrast and Extremeness Aversion,” Journal of Market- 22. Sung-Tai Hong and Robert S. Wyer Jr., “Effects of ing Research, August 1992, pp. 281–295. Country-of-Origin and Product-Attribute Information: 37. Jongwon Park and JungKeun Kim, “The Effects of Decoys An Information Processing Perspective,” Journal of on Preference Shifts: The Role of Attractiveness and Pro- Consumer Research, September 1989, pp. 175–187. viding Justifi cation,” Journal of Consumer Psychology 15,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4646 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-47

no. 2, 2005, pp. 94–107; Joel Huber, John W. Payne, and 48. Ashwani Monga and Rui Zhu, “Buyers Versus Sellers: Christopher Puto, “Adding Asymmetrically Dominated How They Differ in Their Responses to Framed Out- Alternatives: Violations of Regularity and the Similarity comes,” Journal of Consumer Psychology 15, no. 4, 2005, Hypothesis,” Journal of Consumer Research, June 1982, pp. 325–333. pp. 90–98; Srinivasan Ratneshwar, Allan D. Shocker, and 49. Levin, “Associative Effects of Information Framing.” David W. Stewart, “Toward Understanding the Attraction 50. Sucharita Chandran and Geeta Menon, “When a Day Effect: The Implications of Product Stimulus Meaning- Means More Than a Year: Effects of Temporal Framing fulness and Familiarity,” Journal of Consumer Research, on Judgments of Health Risk,” Journal of Consumer Re- March 1987, pp. 520–533; Sanjay Mishra, U. N. Umesh, search, September 2004, pp. 375–389. and Donald E. Stem, “Antecedents of the Attraction Ef- 51. Christopher P. Puto, W. E. Patton, and Ronald H. King, fect: An Information Processing Approach,” Journal of “Risk Handling Strategies in Industrial Vendor Selection Marketing Research, August 1993, pp. 331–349; Yigang Decisions,” Journal of Marketing, January 1987, Pan, Sue O’Curry, and Robert Pitts, “The Attraction Ef- pp. 89–98. fect and Political Choice in Two Elections,” Journal of 52. John T. Gourville, “Pennies-a-Day: The Effect of Tempo- Consumer Psychology 4, no. 1, 1995, pp. 85–101; Sankar ral Reframing on Transaction Evaluation,” Journal of Sen, “Knowledge, Information Mode, and the Attraction Consumer Research, March 1998, pp. 395–408. Effect,” Journal of Consumer Research, June 1998, pp. 53. Rashmi Adaval and Kent B. Monroe, “Automatic Con- 64–77; Timothy B. Heath and Subimal Chatterjee, “Asym- struct and Use of Contextual Information for Product metric Decoy Effects on Lower- Quality Versus Higher- and Price Evaluations,” Journal of Consumer Research, Quality Brands: Meta-analytic and Experimental March 2002, pp. 572–588. Evidence,” Journal of Consumer Research, December 54. Yaacov Schul and Yoav Ganzach, “The Effects of Acces- 1995, pp. 268–284; Elizabeth Cowley and John R. Ros- sibility of Standards and Decision Framing on Product siter, “Range Model of Judgments,” Journal of Consumer Evaluations,” Journal of Consumer Psychology 4, no. 1, Psychology 15, no. 3, 2005, pp. 250–262. 1995, pp. 61–83. 38. Simonson, “Get Closer to Your Consumers by Under- 55. Baba Shiv, Julie A. Edell, and John W. Payne, “Factors Af- standing How They Make Choices.” fecting the Impact of Negatively and Positively Framed 39. Jim Wang and Robert S. Wyer Jr., “Comparative Judg- Ad Messages,” Journal of Consumer Research, Decem- ment Processes: The Effects of Task Objectives and Time ber 1997, pp. 285–294. Delay on Product Evaluations,” Journal of Consumer 56. Bettman and Sujan, “Effects of Framing on Evaluation Psychology, 2002, pp. 327–340. of Comparable and Noncomparable Alternatives by Ex- 40. Alexander Chernev, “Decision Focus and Consumer pert and Novice Consumers.” Choice Among Assortments,” Journal of Consumer Re- 57. Donald P. Green and Irene V. Blair, “Framing and Price search 33, no. 1, 2006, pp. 50–59. Elasticity of Private and Public Goods,” Journal of Con- 41. Rebecca W. Hamilton, “Why Do People Suggest What sumer Psychology 4, no. 1, 1995, pp. 1–32. They Do Not Want? Using Context Effects to Infl uence 58. Paul M. Herr and Christine M. Page, “Asymmetric Asso- Others’ Choices,” Journal of Consumer Research, March ciation of Liking and Disliking Judgments: So What’s 2003, pp. 492–506. Not to Like?” Journal of Consumer Research, March 42. Leonard Lee and Dan Ariely, “Shopping Goals, Goal 2004, pp. 588–601. Concreteness, and Conditional Promotions,” Journal of 59. Robert Berner, “Welcome to Procter & Gamble,” Busi- Consumer Research 33, no. 1, 2006, pp. 60–70. nessWeek, February 7, 2005, pp. 76–77. 43. Punam A. Keller, “Regulatory Focus and Efficacy of 60. Brian Steinberg, “Western Union to Court Immigrants,” Health Messages,” Journal of Consumer Research 33, Wall Street Journal, May 2, 2003, p. B2. no. 1, 2006, pp. 109–114. 61. Itamar Simonson, “Get Closer to Your Consumers by 44. John G. Lynch and G. Zauberman, “Construing Con- Understanding How They Make Choices,” California sumer Decision Making,” Journal of Consumer Psychol- Management Review, Summer 1993, pp. 68–84; John W. ogy 17, no. 2, 2007, pp. 107–112. Payne, James R. Bettman, and Eric J. Johnson, “The 45. Ran Kivetz and Itamar Simonson, “Self-Control for the Adaptive Decision-Maker,” in ed. Robin M. Hogarth, In- Righteous: Toward a Theory of Precommitment to In- sights in Decision Making: A Tribute to Hillel Einhorn dulgence,” Journal of Consumer Research, September (Chicago: University of Chicago Press, 1990). 2002, pp. 199–217. 62. Aimee Drolet, “Inherent Rule Variability in Consumer 46. Daniel Kahneman and Amos Tversky, “Prospect Theory: Choice: Changing Rules for Change’s Sake,” Journal of An Analysis of Decisions Under Risk,” Econometrica, Consumer Research, December 2002, pp. 293–305. James March 1979, pp. 263–291. R. Bettman, Mary Frances Luce, and John W. Payne, 47. Punan Anand Keller, Isaac M. Lipkus, and Barbara K. “Constructive Consumer Choice Processes,” Journal of Rimer, “Affect, Framing, and Persuasion,” Journal of Consumer Research, December 1998, pp. 187–217; Marketing Research, February 2003, pp. 54–64. James R. Bettman, Mary Frances Luce, and John W.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4747 111/18/081/18/08 5:32:315:32:31 PMPM N-48 Endnotes

Payne, “Constructive Consumer Choice Processes,” 74. David Grether and Louis Wilde, “An Analysis of Con- Journal of Consumer Research, December 1998, pp. 187– junctive Choice: Theory and Experiments,” Journal of 217; Denis A. Lussier and Richard W. Olshavsky, “Task Consumer Research, March 1984, pp. 373–385. Complexity and Contingent Processing in Brand 75. Evan Perez, “Cruising on Credit: Carnival Introduces Va- Choice,” Journal of Consumer Research, September cation Financing to Get More Aboard,” Wall Street Jour- 1979, pp. 154–165; Eric J. Johnson and Robert J. Meyer, nal, April 12, 2001, p. B12. “Compensatory Choice Models of Noncompensatory 76. Lussier and Olshavsky, “Task Complexity and Contin- Processes: The Effect of Varying Context,” Journal of gent Processing in Brand Choice”; Johnson and Meyer, Consumer Research, June 1984, pp. 542–551. “Compensatory Choice Models of Noncompensatory 63. Sanjay Sood, Yuval Rottenstreich, and Lyle Brenner, “On Processes.” Decisions That Lead to Decisions: Direct and Derived 77. John Hagel and John Seely Brown, “Learning from Tata’s Evaluations of Preference,” Journal of Consumer Re- Nano,” BusinessWeek, February 27, 2008, www.business- search, June 2004, pp. 17–18. week.com. 64. Seymour Epstein, “Integration of the Cognitive and the 78. Timothy B. Heath, Gangseog Ryu, Subimal Chatterjee, Psychodynamic Unconscious,” American Psychologist, Michael S. McCarthy, David L. Mothersbaugh, Sandra August 1994, pp. 709–724. Milberg, and Gary J. Gaeth, “Asymmetric Competition 65. Mariele K. De Mooij and Warren Keegan, Worldwide Ad- in Choice and the Leveraging of Competitive Disadvan- vertising (London: Prentice-Hall International, 1991). tages,” Journal of Consumer Research 27, December 66. Peter Wright, “Consumer Choice Strategies: Simplifying 2000, pp. 291–308. vs. Optimizing,” Journal of Marketing Research, Febru- 79. Rohini Ahluwalia, Robert E. Burnkrant, and H. Rao Un- ary 1975, pp. 60–67; Noreen Klein and Stewart W. Bither, nava, “Consumer Response to Negative Publicity: The “An Investigation of Utility-Directed Cutoff Selection,” Moderating Role of Commitment,” Journal of Marketing Journal of Consumer Research, September 1987, Research 37, May 2000, pp. 203–214. pp. 240–256. 80. “Home Depot’s Quarterly Net Off 27% with ‘Challenging’ 67. Simonson, “Get Closer to Your Consumers by Under- Outlook,” Reuters, February 26, 2008, www.cnnmoney. standing How They Make Choices.” com; Chad Terhune, “Home Depot’s Home Improve- 68. Becky Aikman, “Steve & Barry’s Gets Boost with Star ment,” Wall Street Journal, March 8, 2001, pp. B1, B4. Power,” Newsday, March 3, 2008, www.newsday.com. 81. Gerald Häubl and Kyle B. Murray, “Preference Construc- 69. For a review of multiattribute models, see William L. tion and Persistence in Digital Marketplaces: The Role Wilkie and Edgar A. Pessemier, “Issues in Marketing’s of Electronic Recommendation Agents,” Journal of Con- Use of Multiattribute Models,” Journal of Marketing Re- sumer Psychology, 2003, pp. 75–91. search, November 1983, pp. 428–441; Blair H. Sheppard, 82. Amos Tversky, “Intransitivity of Preferences,” Psycho- Jon Hartwick, and Paul R. Warshaw, “The Theory of Rea- logical Review, January 1969, pp. 31–48. soned Action: A Meta-analysis of Past Research with 83. Amos Tversky, “Elimination by Aspects: A Theory of Recommendations for Modifications and Future Re- Choice,” Psychological Review, July 1972, pp. 281–299. search,” Journal of Consumer Research, December 1988, 84. Donna Bryson, “Traditional Fare Goes Fast-Food in pp. 325–342. S. Africa,” Austin American Statesman, June 4, 1994, 70. Alexander Chernev, “Goal-Attribute Compatibility in p. A16. Consumer Choice,” Journal of Consumer Psychology, 85. John Reed, “ZXAuto to Lead Chinese Assault on US Mar- 2004, pp. 141–150. ket,” Financial Times, January 16, 2008, www.ft.com; 71. Mary Frances Luce, “Choosing to Avoid: Coping with Joseph B. White, “China’s SUV Surge,” Wall Street Jour- Negatively Emotion-Laden Consumer Decisions,” Jour- nal, June 10, 2004, pp. B1, B3. nal of Consumer Research, March 1998, pp. 409–433; 86. Irwin Levin, “Associative Effects of Information Fram- Ellen C. Garbarino and Julie A. Edell, “Cognitive Effort, ing,” Bulletin of the Psychonomic Society, March 1987, Affect, and Choice,” Journal of Consumer Research, Sep- pp. 85–86. tember 1997, pp. 147–158. 87. Nathan Novemsky and Daniel Kahneman, “The 72. Mary Frances Luce, John W. Payne, and James R. Bett- Boundaries of Loss Aversion,” Journal of Marketing Re- man, “Emotional Trade-off Diffi culty and Choice,” Jour- search, May 2005, pp. 119–128; Colin Camerer, “Three nal of Marketing Research 36, May 1999, pp. 143–159. Cheers—Psychological, Theoretical, Empirical—for 73. Aimee Drolet and Mary Frances Luce, “The Rationaliz- Loss Aversion,” Journal of Marketing Research, May ing Effects of Cognitive Load on Emotion-Based 2005, pp. 129–133; Dan Ariely, Joel Huber, and Klaus Tradeoff Avoidance,” Journal of Consumer Research, Wertenbroch, “When Do Losses Loom Larger Than June 2004, pp. 63–77; see also Tiffany Barnett White, Gains?” Journal of Marketing Research, May 2005, “Consumer Trust and Advice Acceptance: The Moderat- pp. 134–138. ing Roles of Benevolence, Expertise, and Negative Emo- 88. Alexander Chernev, “Goal Orientation and Consumer tions,” Journal of Consumer Psychology 15, no. 2, 2005, Preference for the Status Quo,” Journal of Consumer Re- pp. 141–148. search 31, no. 3, 2004, pp. 557–565.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4848 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-49

89. Douglas E. Allen, “Toward a Theory of Consumer Choice 100. Deborah J. MacInnis, Vanessa M. Patrick, and C. Whan as Sociohistorically Shaped Practical Experience: Park, “Not as Happy as I Thought I’d Be? Affective The Fits-Like-a-Glove (FLAG) Framework,” Journal of Misforecasting and Product Evaluations,” Journal of Con- Consumer Research, March 2002, pp. 515–532. sumer Research, March 2007, pp. 479–490; Deborah J. 90. Peter R. Darke, Amitava Chattopadhyay, and Lau- MacInnis, Vanessa M. Patrick, and C. Whan Park, “Look- rence Ashworth, “The Importance and Functional ing Through the Crystal Ball: Affective Forecasting and Significance of Affective Cues in Consumer Choice,” Misforecasting in Consumer Behavior,” Review of Mar- Journal of Consumer Research 33, no. 3, 2006, pp. 322– keting Research 2, 2006, pp. 43–80. 328; Stephen J. Hoch and George F. Lowenstein, 101. Eric A. Greenleaf, “Reserves, Regret, and Rejoicing in “Time-Inconsistent Preferences and Consumer Self- Open English Auctions,” Journal of Consumer Research Control,” Journal of Consumer Research, March 1991, 31, no. 2, 2004, pp. 264–273. pp. 492–507. 102. I. Simonson, “The Infl uence of Anticipating Regret and 91. Michel Tuan Pham, “The Logic of Feeling,” Journal of Responsibility on Purchase Decisions,” Journal of Con- Consumer Psychology 14, no. 4, 2004, pp. 360–369. sumer Research 19, 1992, pp. 105–118. 92. Michel Tuan Pham, “Representativeness, Relevance, 103. Ann L. McGill and Punam Anand Keller, “Differences in and the Use of Feelings in Decision Making,” Journal of the Relative Infl uence of Product Attributes under Al- Consumer Research, September 1998, pp. 144–159. ternative Processing Conditions: Attribute Importance 93. Epstein, “Integration of the Cognitive and the Psycho- Versus Ease of Imaginability,” Journal of Consumer Psy- dynamic Unconscious.” chology 3, no. 1, 1994, pp. 29–50; MacInnis and Price, 94. Yuval Rottenstreich, Sanjay Sood, and Lyle Brenner, “The Role of Imagery in Information Processing.” “Feeling and Thinking in Memory-Based Versus 104. Russell W. Belk, Güliz Ger, and Søren Askegaard, “The Stimulus-Based Choices,” Journal of Consumer Research Fire of Desire: A Multisited Inquiry into Consumer Pas- 33, no. 4, 2007, pp. 461–469. sion,” Journal of Consumer Research, December 2003, pp. 95. Pham, “Representativeness, Relevance, and the Use of 326+. Feelings in Decision Making”; Morris B. Holbrook and 105. Ann E. Schlosser, “Experiencing Products in the Virtual Elizabeth C. Hirschman, “The Experiential Aspects of World: The Role of Goal and Imagery in Infl uencing At- Consumption: Consumer Fantasies, Feelings, and Fun,” titudes Versus Purchase Intentions,” Journal of Con- Journal of Consumer Research, September 1982, pp. 132– sumer Research, September 2003, pp. 184–198. 140; Erica Mina Okada, “Justification Effects on Con- 106. Jennifer Edson Escalas, “Imagine Yourself in the Prod- sumer Choice of Hedonic and Utilitarian Goods,” Journal uct,” Journal of Advertising, Summer 2004, pp. 37–48. of Marketing Research, February 2005, pp. 43–53, 107. Darren W. Dahl, Amitava Chattopadhyay, and Gerald J. 96. Stacy L. Wood and James R. Bettman, “Predicting Hap- Gorn, “The Use of Visual Mental Imagery in New Prod- piness: How Normative Feeling Rules Influence (and uct Design,” Journal of Marketing Research 36, February Even Reverse) Durability Bias,” Journal of Consumer 1999, pp. 18–28. Psychology 17, no. 3, 2007, pp. 188–201; Morris B. Hol- 108. Carmine Gallo, “Employee Motivation the Ritz-Carlton brook and Meryl P. Gardner, “An Approach to Investigat- Way,” BusinessWeek Online, February 29, 2008, www. ing the Emotional Determinants of Consumption businessweek.com. Durations: Why Do People Consume What They Con- 109. Lewis Lazare, “Nike Remains at Top of Advertising sume for as Long as They Consume It?” Journal of Con- Game,” Chicago Sun-Times, February 7, 2008, www.sun- sumer Psychology 2, no. 2, 1993, pp. 123–142. times.com. 97. See Jennifer S. Lerner, Seunghee Han, and Dacher Kelt- 110. Eric A. Greenleaf and Donald R. Lehmann, “Reasons for ner, “Feelings and Consumer Decision Making: Extend- Substantial Delay in Consumer Decision Making,” Jour- ing the Appraisal-Tendency Framework,” Journal of nal of Consumer Research, September 1995, pp. 186–199. Consumer Psychology 17, no. 3, 2007, pp. 184–187; 111. Greenleaf and Lehmann, “Reasons for Substantial Delay J. Frank Yates, “Emotional Appraisal Tendencies and in Consumer Decision Making.” Carryover: How, Why, and . . . Therefore?” Journal of 112. Thomas A. Brunner and Michaela Wänke, “The Reduced Consumer Psychology 17, no. 3, 2007, pp. 179–183; Baba and Enhanced Impact of Shared Features on Individual Shiv, “Emotions, Decisions, and the Brain,” Journal of Brand Evaluations,” Journal of Consumer Psychology 16, Consumer Psychology 17, no. 3, pp. 174–178. no. 2, 2006, pp. 101–111. 98. Seunghee Han, Jennifer S. Lerner, and Dacher Keltner, 113. Olga Kharif, “Making the iPhone Mean Business,” Busi- “Feelings and Consumer Decision Making: The Appraisal- nessWeek, July 23, 2007, p. 30. Tendency Framework,” Journal of Consumer Psychology 114. Michael D. Johnson, “Consumer Choice Strategies for 17, no. 3, 2007, pp. 158–168. Comparing Noncomparable Alternatives,” Journal of 99. Lisa A. Cavanaugh, James R. Bettman, Mary Frances Consumer Research, December 1984, pp. 741–753; Luce, and John W. Payne, “Appraising the Appraisal- Michael D. Johnson, “Comparability and Hierarchical Tendency Framework,” Journal of Consumer Psychology Processing in Multialternative Choice,” Journal of Con- 17, no. 3, 2007, pp. 169–173. sumer Research, December 1988, pp. 303–314.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 4949 111/18/081/18/08 5:32:315:32:31 PMPM N-50 Endnotes

115. Kim P. Corfman, “Comparability and Comparison Lev- Available for Shopping,” Journal of Consumer Research, els Used in Choices Among Consumer Products,” Jour- March 1989, pp. 422–433. nal of Marketing Research, August 1991, pp. 368–374. 131. Ravi Dhar and Stephen M. Nowlis, “The Effect of Time 116. C. Whan Park and Daniel Smith, “Product-Level Choice: Pressure on Consumer Choice Deferral,” Journal of A Top-Down or Bottom-Up Process?” Journal of Con- Consumer Research 25, March 1999, pp. 369–384. sumer Research, December 1989, pp. 289–299. 132. Michelle M. Bergadaa, “The Role of Time in the Action 117. “Visit Scotland Targets Golfers with Latest Tourism of the Consumer,” Journal of Consumer Research, De- Campaign,” New Media Age, January 31, 2008, n.p. cember 1990, pp. 289–302. 118. Girish N. Punj and David W. Stewart, “An Interaction 133. Simonson, “Get Closer to Your Consumers by Under- Framework of Consumer Decision Making,” Journal of standing How They Make Choices.” Consumer Research, September 1983, pp. 181–196. 134. Alexander Chernev, “Extremeness Aversion and Attri- 119. Patricia M. West, Christina L. Brown, and Stephen bute-Balance Effects in Choice,” Journal of Consumer J. Hoch, “Consumption Vocabulary and Preference For- Research, September 2004, pp. 249–263. mation,” Journal of Consumer Research, September 135. Ran Kivetz, Oded Netzer, and V. Srinivasan, “Alternative 1996, pp. 120–135. Models for Capturing the Compromise Effect,” Journal of 120. Johnson and Russo, “Product Familiarity and Learning Marketing Research, August 2004, pp. 237–257; Ravi Dhar, New Information”; James R. Bettman and C. Whan Park, Anil Menon, and Bryan Maach, “Toward Extending the “Effects of Prior Knowledge and Experience and Phase Compromise Effect to Complex Buying Contexts,” Jour- of the Choice Process on Consumer Decision Processes, nal of Marketing Research, August 2004, pp. 258–261. A Protocol Analysis,” Journal of Consumer Research, De- 136. Alexander Chernev, “Context Effects Without a Context: cember 1980, pp. 234–248. Attribute Balance as a Reason for Choice,” Journal of 121. Joffre Swait and Wiktor Adamowicz, “The Infl uence of Consumer Research 32, no. 2, 2005, pp. 213–223. Task Complexity on Consumer Choice: A Latent Choice 137. Norbert Schwarz, “Metacognitive Experiences in Model of Decision Strategy Switching,” Journal of Con- Consumer Judgment and Decision Making,” Journal of sumer Research, June 2001, pp. 135–148. Consumer Psychology 14, no. 4, 2004, pp. 332–348. 122. Elaine Sherman and Ruth Belk Smith, “Mood States of 138. Rolf Reber and Norbert Schwarz, “Effects on Perceptual Shoppers and Store Image: Promising Interactions and Fluency on Judgments of Truth,” Consciousness and Possible Behavioral Effects,” in eds. Paul Anderson and Cognition, 8, 1999, 338–342; Matthew S. McGlone and Melanie Wallendorf, Advances in Consumer Research, Jessica Tofighbakhsh, “Birds of a Feather Flock Con- vol. 14 (Provo, Utah: Association for Consumer Re- jointly?: Rhyme as Reason in Aphorisms,” Psychological search, 1987), pp. 251–254. Science 11, no.1, 2000, 424–428. 123. Rashmi Adaval, “How Good Gets Better and Bad Gets 139. See Joel Huber, “A Comment on Metacognitive Experi- Worse: Understanding the Impact of Affect on Evalua- ences and Consumer Choices,” Journal of Consumer tions of Known Brands,” Journal of Consumer Research, Psychology 14, no. 4, 2004, pp. 356–359; Norbert December 2003, pp. 352–367. Schwarz, “Metacognitive Experiences: Response to 124. Stewart Shapiro, Deborah J. MacInnis, and C. Whan Commentaries,” Journal of Consumer Psychology 14, Park, “Understanding Program-Induced Mood Effects: no. 4, 2004, pp. 370–373. Decoupling Arousal from Valence,” Journal of Advertis- 140. Jacob Jacoby, “Perspectives on Information Overload,” ing, Winter 2002, pp. 15–26. Journal of Consumer Research, March 1984, pp. 569–573; 125. Catherine W. M. Yeung and Robert S. Wyer Jr., “Affect, Kevin Lane Keller and Richard Staelin, “Effects of Qual- Appraisal, and Consumer Judgment,” Journal of Con- ity and Quantity of Information on Decision Effective- sumer Research, September 2004, pp. 412+. ness,” Journal of Consumer Research, September 1987, 126. Gerald J. Gorn, Marvin E. Goldberg, and Kunal Basu, pp. 200–213. “Mood, Awareness, and Product Evaluation,” Journal of 141. Keller and Staelin, “Effects of Quality and Quantity of Consumer Psychology 2, no. 3, 1993, pp. 237–256. Information on Decision Effectiveness.” 127. Joel B. Cohen and Eduardo B. Andrade, “Affective Intu- 142. Ran Kivetz and Itamar Simonson, “The Effects of In- ition and Task-Contingent Affect Regulation,” Journal of complete Information on Consumer Choice,” Journal of Consumer Research, September 2004, pp. 358–367. Marketing Research 37, November 2000, pp. 427–448. 128. Alexander Fedorikhin and Catherine A. Cole, “Mood 143. A. V. Muthukrishnan, “Decision Ambiguity and Incum- Effects on Attitudes, Perceived Risk, and Choice: Mod- bent Brand Advantage,” Journal of Consumer Research, erators and Mediators,” Journal of Consumer Psychology June 1995, pp. 98–109. 14, no. 1/2, 2004, pp. 2–12. 144. Madhubalan Viswanathan and Sunder Narayanan, 129. Payne, Bettman, and Johnson, “The Adaptive Decision- “Comparative Judgments of Numerical and Verbal Attri- Maker.” bute Labels,” Journal of Consumer Psychology 3, no. 1, 130. C. Whan Park, Easwar S. Iyer, and Daniel C. Smith, “The 1994, pp. 79–100. Effects of Situational Factors on In-Store Grocery Shop- 145. Joseph R. Priester, Utpal M. Dholakia, and Monique A. ping Behavior: The Role of Store Environment and Time Fleming, “When and Why the Background Contrast

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5050 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-51

Effect Emerges: Thought Engenders Meaning by Influ- Henry Sanderson, “Winnebago Rides a ‘Knife Edge’ In encing the Perception of Applicability,” Journal of Con- Its Attempt to Regain Business,” Wall Street Journal, No- sumer Research 31, no. 3, 2004, pp. 491–501; Joel Huber, vember 1, 2006, p. B3E; www.winnebagoind.com. John W. Payne, and Christopher Puto, “Adding Asym- metrically Dominated Alternatives: Violations of Regu- Chapter 10 larity and the Similarity Hypothesis,” Journal of 1. Minet Schindehutte, “Understanding Market-Driving Consumer Research, June 1982, pp. 90–98; Ravi Dhar and Behavior: The Role of Entrepreneurship,” Journal of Itamar Simonson (1999), “Making Complementary Small Business Management, January 23, 2008, pp. 46+; Choices in Consumption Episodes: Highlighting Versus Ben Steverman, “Jones Soda: On Ice,” BusinessWeek On- Balancing,” Journal of Marketing Research, February line, December 6, 2007, www.businessweek.com; Chris- 1999, pp. 29–44. topher C. Williams, “Sales Pressures Could Take the Fizz 146. Itamar Simonson and Russell S. Winer, “The Infl uence Out of Jones Soda,” Wall Street Journal, June 3, 2007, of Purchase Quantity and Display Format on Consumer p. A3; Kate Macarthur, “Quirky Jones Soda Steps into Preference for Variety,” Journal of Consumer Research, Mainstream,” Advertising Age, March 27, 2006, p. 12. June 1992, pp. 133–138. 2. Rohit Deshpande, Wayne D. Hoyer, and Scott Jeffries, 147. Itamar Simonson, Stephen Nowlis, and Katherine “Low Involvement Decision Processes: The Importance Lemon, “The Effect of Local Consideration Sets on of Choice Tactics,” in eds. R. F. Bush and S. D. Hunt, Global Choice Between Lower Price and Higher Qual- Marketing Theory: Philosophy of Science Perspectives ity,” Marketing Science, Fall 1993. (Chicago: American Marketing Association, 1982), 148. Rashmi Adaval and Robert S. Wyer Jr., “The Role of Nar- pp. 155–158; Alan Newell and Herbert A. Simon, Human ratives in Consumer Information Processing,” Journal Problem Solving (Englewood Cliffs, N.J.: Prentice-Hall, of Consumer Psychology 7, no. 3, 1998, pp. 207–245. 1972); Daniel Kahneman and Amos Tversky, “On the 149. Christina L. Brown and Gregory S. Carpenter, “Why Is Psychology of Prediction,” Psychological Review, July the Trivial Important? A Reasons-Based Account for the 1973, pp. 237–251. Effects of Trivial Attributes on Choice,” Journal of Con- 3. Daniel Kahneman and Amos Tversky, “Subjective Prob- sumer Research, March 2000, pp. 372–385. ability: A Judgment of Representativeness,” Cognitive 150. Dan Ariely and Jonathan Levav, “Sequential Choice in Psychology, July 1972, pp. 430–454. Group Settings: Taking the Road Less Traveled and Less 4. Janet Amady, “For McDonald’s, It’s a Wrap,” Wall Street Enjoyed,” Journal of Consumer Research 27, December Journal, January 30, 2007, p. B.1. 2000, pp. 279–290. 5. Valerie S. Folkes, “The Availability Heuristic and Per- 151. Stijn M. J. van Osselaer, Joseph W. Alba, and Puneet ceived Risk,” Journal of Consumer Research, June 1988, Manchanda, “Irrelevant Information and Mediated In- pp. 13–23; Johnson and Puto, “A Review of Consumer tertemporal Choice,” Journal of Consumer Psychology Judgment and Choice,” in ed. Michael J. Houston, Re- 14, no. 3, 2004, pp. 257–270. view of Marketing (Chicago: American Marketing Asso- 152. Guliz Ger, “Problems of Marketization in Romania and ciation, 1987), pp. 236–292. Turkey,” in eds. Clifford Schultz, Russell Belk, and Guliz 6. Geeta Menon and Priya Raghubir, “Ease-of-Retrieval as Ger, Consumption in Marketizing Economies (Green- an Automatic Input in Judgments: A Mere-Accessibility wich, Conn.: JAI Press, 1995). Framework?” Journal of Consumer Research, September 153. Sabrina Tavernise, “In Russia, Capitalism of a Certain 2003, pp. 230–243. Size,” New York Times, July 29, 2001, sec. 3, p. 6; Guliz 7. Peter R. Dickson, “The Impact of Enriching Case and Ger, Russell Belk, and Dana-Nicoleta Lascu, “The Statistical Information on Consumer Judgments,” Jour- Development of Consumer Desire in Marketing and nal of Consumer Research, March 1982, pp. 398–408. Developing Economies: The Cases of Romania and 8. Chezy Ofir and John G. Lynch Jr., “Context Effects on Turkey,” in eds. Leigh McAlister and Michael L. Roth- Judgment Under Uncertainty,” Journal of Consumer Re- schild, Advances in Consumer Research, vol. 20 (Provo, search, September 1984, pp. 668–679. Utah: Association for Consumer Research, 1993), 9. Amos Tversky and Daniel Kahneman, “Belief in the Law pp. 102–107. of Small Numbers,” Psychological Bulletin, August 1971, 154. Bernadine Williams, “RV Deliveries Decline 3.4% in pp. 105–110; Amos Tversky and Daniel Kahneman, December,” Automotive News, March 3, 2008, p. 30; Bob “Judgment Under Uncertainty: Heuristics and Biases,” Ashley, “ARC’s Derrick Crandall Identifi es Top 10 Chal- Science, September 1974, pp.1124–1131. lenges Facing Outdoor Recreation—and the RV Indus- 10. David Welch, David Kiley, and Moon Ihlwan, “My Way try,” RV Business, March 2008, p. 18; Juston Jones, or the Highway at Hyundai,” BusinessWeek, March 17, “Rolling Homes Aren’t Just for the Rich,” New York 2008, pp. 48–51; “The Hyundai Syndrome,” Adweek’s Times, April 28, 2007, p. C3; Mark Yost, “Luxury RVs with Marketing Week, April 20, 1992, pp. 20–21. All the Comforts of Home,” Wall Street Journal, Febru- 11. “Samsung: As Good As It Gets?” The Economist, ary 20, 2007, p. D7; Martin Zimmerman, “RVs Retaining March 10, 2005; Claudia Deutsch, “To Change Its Image Their Luster,” Los Angeles Times, August 4, 2007, p. C3; and Attract New Customers, Samsung Electronics Is

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5151 111/18/081/18/08 5:32:315:32:31 PMPM N-52 Endnotes

Putting on a Show,” New York Times, September 20, 28. C. Whan Park, Sung Youl Jun, and Deborah J. MacInnis, 2004, p. C11. “Choosing What I Want Versus Rejecting What I Do Not 12. Sam Diaz, “A New Way to Create Buzz,” Washington Want: An Application of Decision Framing to Product Post, August 25, 2007, p. D1 Option Choice Decisions,” Journal of Marketing Re- 13. Wayne D. Hoyer, “An Examination of Consumer Deci- search, May 2000, pp. 187–202. sion Making for a Common Repeat Purchase Prod- 29. William E. Baker and Richard J. Lutz, “An Empirical Test uct,” Journal of Consumer Research, December 1984, of an Updated Relevance–Accessibility Model of Adver- pp. 822–829. tising Effectiveness,” Journal of Advertising 29, no. 1, 14. Ap Dijksterhuis, Pamela K. Smith, Rick B. van Baaren, and Spring 2000, pp. 1–13. Daniel H. J. Wigboldus, “The Unconscious Consumer: Ef- 30. Deshpande, Hoyer, and Jeffries, “Low Involvement fects of Environment on Consumer Behavior,” Journal of Decision Processes.” Consumer Psychology 15, no. 3, 2005, pp. 193–202. 31. Hoyer, “An Examination of Consumer Decision Making 15. James Vlahos, “Scent and Sensibility,” Key (New York for a Common Repeat Purchase Product.” Times Real Estate Magazine), Fall 2007, pp. 68–73. 32. Siew Meng Leong, “Consumer Decision Making for 16. Tanya L. Chartrand, “The Role of Conscious Awareness Common, Repeat-Purchase Products: A Dual Replica- in Consumer Behavior,” Journal of Consumer Psychol- tion,” Journal of Consumer Psychology 2, no. 2, 1993, ogy 15, no. 3, pp. 203–210. pp. 193–208; Dana L. Alden, Wayne D. Hoyer, and Gun- 17. Chris Janiszewski and Stijn M. J. van Osselaer, “Behavior talee Wechasara, “Choice Strategies and Involvement, A Activation Is Not Enough,” Journal of Consumer Psy- Cross-Cultural Analysis,” in ed. Thomas K. Srull, Ad- chology 15, no. 3, 2005, pp. 218–224. vances in Consumer Research, vol. 16 (Provo, Utah: As- 18. Ap Dijksterhuis and Pamela K. Smith, “What Do We Do sociation for Consumer Research, 1989), pp. 119–126. Unconsciously? And How?” Journal of Consumer Psy- 33. James Vlahos, “Scent and Sensibility,” Key (New York chology 15, no. 3, 2005, pp. 225–229. Times Real Estate Magazine), Fall 2007, pp. 68–73. 19. Herbert E. Krugman, “The Impact of Television Adver- 34. Walter A. Nord and J. Paul Peter, “A Behavior Modifi ca- tising: Learning Without Involvement,” Public Opinion tion Perspective on Marketing,” Journal of Marketing, Quarterly, Fall 1965, pp. 349–356. Spring 1980, pp. 36–47; Michael Rothschild and 20. Michael L. Ray, Marketing Communications and the Hi- William C. Gaidis, “Behavioral Learning Theory: Its erarchy of Effects (Cambridge, Mass.: Marketing Science Relevance to Marketing and Promotions,” Journal of Institute, 1973). Marketing, Spring 1981, pp. 70–78. 21. Robert B. Zajonc, “Feeling and Thinking: Preferences 35. Holly Heline, “Brand Loyalty Isn’t Dead—But You’re Not Need No Inferences,” American Psychologist, February Off the Hook,” Brandweek, June 7, 1994, p. 14. 1980, pp. 151–175; Robert B. Zajonc and Hazel B. 36. Robert E. Smith and William R. Swinyard, “Information Markus, “Affective and Cognitive Factors in Prefer- Response Models: An Integrated Approach,” Journal of ences,” Journal of Consumer Research, September 1982, Marketing, Winter 1982, pp. 81–93; Robert E. Smith and pp. 122–131. William R. Swinyard, “Attitude–Behavior Consistency: 22. Hoyer, “An Examination of Consumer Decision Making The Impact of Product Trial vs. Advertising,” Journal of for a Common Repeat Purchase Product.” Marketing Research, August 1983, pp. 257–267. 23. Cathy J. Cobb and Wayne D. Hoyer, “Direct Observation 37. Deanna S. Kempf and Robert E. Smith, “Consumer Pro- of Search Behavior in the Purchase of Two Nondurable cessing of Product Trial and the Infl uence of Prior Ad- Products,” Psychology and Marketing, Fall 1983, vertising: A Structural Modeling Approach,” Journal of pp. 161–179. Marketing Research, August 1998, pp. 325–338. 24. Richard W. Olshavsky and Donald H. Granbois, “Con- 38. Ran Kivetz, Oleg Urminsky, and Yuhuang Zheng, “The sumer Decision Making: Fact or Fiction?” Journal of Goal-Gradient Hypothesis Resurrected: Purchase Accel- Consumer Research, September 1979, pp. 93–100. eration, Illusionary Goal Progress, and Customer Reten- 25. Andrew D. Gershoff and Gita Venkataramani Johar, “Do tion,” Journal of Marketing Research, February 2006, You Know Me? Consumer Calibration of Friends’ Knowl- pp. 39–58. edge,” Journal of Consumer Research 32, no. 4, 2006, 39. Michael L. Rothschild and Michael J. Houston, “The pp. 496–503. Consumer Involvement Matrix: Some Preliminary Find- 26. Baba Shiv, Julie A. Edell Britton, and John W. Payne, “Re- ings,” in eds. Barnett A. Greenberg and Danny N. Bel- Inquiries: Does Elaboration Increase or Decrease the lenger, Proceedings of the American Marketing Effectiveness of Negatively Versus Positively Framed Association Educators’ Conference, Series no. 41, 1977, Messages?” Journal of Consumer Research, June 2004, pp. 95–98. pp. 199–208. 40. Wayne D. Hoyer, “Variations in Choice Strategies Across 27. Yong Zhang and Richard Buda, “Moderating Effects of Decision Contexts: An Examination of Contingent Fac- Need for Cognition on Responses to Positively Versus tors,” in ed. Richard J. Lutz, Advances in Consumer Re- Negatively Framed Advertising Messages,” Journal of search, vol. 13 (Provo, Utah: Association for Consumer Advertising, Summer 1999, pp. 1–15. Research, 1986), pp. 32–36.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5252 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-53

41. Wayne D. Hoyer and Cathy J. Cobb-Walgren, “Consumer 61. Jacob Jacoby, “A Model of Multi-Brand Loyalty,” Journal Decision Making Across Product Categories: The Infl u- of Advertising Research, June–July 1971, p. 26. ence of Task Environment,” Psychology and Marketing, 62. Ronald E. Frank, William F. Massy, and Thomas L. Spring 1988, pp. 45–69. Lodahl, “Purchasing Behavior and Personal Attributes,” 42. Leong, “Consumer Decision Making for Common, Journal of Advertising Research, December 1969–January Repeat-Purchase Products.” 1970, pp. 15–24. 43. Janet Adamy, “Starbucks Closes Stores To Retrain 63. R. M. Cunningham, “Brand Loyalty—What, Where, How Baristas,” Wall Street Journal, February 26, 2008, Much,” Harvard Business Review, January–February www.wsj.com. 1956, pp. 116–128; “Customer Loyalty to Store and 44. Robert E. Smith, “Integrating Information from Adver- Brand,” Harvard Business Review, November–December tising and Trial: Processes and Effects on Consumer Re- 1961, pp. 127–137. sponse to Product Information,” Journal of Marketing 64. Day, “A Two-Dimensional Concept of Brand Loyalty.” Research, May 1993, pp. 204–219. 65. Marnik G. Dekimpe, Martin Mellens, Jan-Benedict E. M. 45. Jenn Abelson, “Were 5 Blades Worth the Wait for Steenkamp, and Piet Vanden Abeele, “Erosion and Vari- Women?” Boston Globe, February 22, 2008, p. C1. ability in Brand Loyalty,” Marketing Science Institute Re- 46. Norihiko Shirouzu, “Snapple in Japan: How a Splash port No. 96–114, August 1996, pp. 1–25. Dried Up,” Wall Street Journal, April 15, 1996, pp. B1, B3. 66. Heline, “Brand Loyalty Isn’t Dead.” 47. Priya Raghubir and Kim Corfman, “When Do Price Pro- 67. Michelle L. Roehm, Ellen Bolman Pullins, and Harper A. motions Affect Pretrial Brand Evaluations?” Journal of Roehm Jr., “Designing Loyalty-Building Programs for Marketing Research 36, May 1999, pp. 211–222. Packaged Goods Brands,” Journal of Marketing 48. Adwait Khare and J. Jeffrey Inman, “Habitual Behavior Research, May 2002, pp. 202–213. in American Eating Patterns: The Role of Meal Occa- 68. Ran Kivetz and Itamar Simonson, “The Idiosyncratic Fit sions,” Journal of Consumer Research 32, no. 4, 2006, Heuristic: Effort Advantage as a Determinant of Con- pp. 567–575; Jacob Jacoby and David B. Kyner, “Brand sumer Response to Loyalty Programs,” Journal of Mar- Loyalty vs. Repeat Purchasing Behavior,” Journal of keting Research, November 2003, pp. 454–467. Marketing Research, February 1973, pp. 1–9. 69. Ran Kivetz and Itamar Simonson, “Earning the Right to 49. Ted Roselius, “Consumer Rankings of Risk Reduction Indulge: Effort as a Determinant of Customer Prefer- Methods,” Journal of Marketing, January 1971, pp. 56–61. ences Toward Frequency Program Rewards,” Journal of 50. P. B. Seetharaman, Andrew Ainslie, and Pradeep K. Marketing Research, May 2002, pp. 155–170. Chintagunta, “Investigating Household State Depen- 70. Kenneth Hein, “McD’s, Sam Adams in Line with Shifting dence Effects Across Categories,” Journal of Marketing Loyalty Drivers,” Brandweek, February 18, 2008, p. 8. Research 36, November 1999, pp. 488–500. 71. Laurie Petersen, “The Strategic Shopper,” Adweek’s 51. Rothschild and Gaidis, “Behavioral Learning Theory.” Marketing Week, March 30, 1992, pp. 18–20. 52. “No Bar to Expansion,” Grocer, January 22, 2005, p. 54. 72. Peter D. Dickson and Alan G. Sawyer, “Methods to 53. Jack Neff, “Coupons Get Clipped,” Advertising Age, Research Shoppers’ Knowledge of Supermarket Prices,” November 5, 2001, pp. 1, 47. in ed. Richard J. Lutz, Advances in Consumer Research, 54. Joe Keohane, “Fat Profi ts,” Condé Naste Portfolio, Febru- vol. 12 (Provo, Utah: Association for Consumer Re- ary 2008, pp. 90. search, 1986), pp. 584–587. 55. Gary F. McKinnon, J. Patrick Kelly, and E. Doyle Robin- 73. Tulin Erdem, Glenn Mayhew, and Baohung Sun, “Un- son, “Sales Effects of Point-of-Purchase In-Store Sign- derstanding Reference-Price Shoppers: A Within- and ing,” Journal of Retailing, Summer 1981, pp. 49–63. Cross-Category Analysis,” Journal of Marketing Re- 56. Kathleen Deveny, “Displays Pay Off for Grocery Market- search, November 2001, pp. 445–457. ers,” Wall Street Journal, October 15, 1992, pp. B1, B5. 74. Chris Janiszewski and Donald R. Lichtenstein, “A Range 57. “Study Claims Effectiveness of Point-of-Purchase,” Ad- Theory Account of Price Perception,” Journal of Consumer vertising Age, July 24, 2001, www.adage.com. Research 25, March 1999, pp. 353–368; Kent B. Monroe 58. “Brand Loyalty in the Food Industry,” The Food Institute and Susan M. Petroshius, “Buyers’ Perception of Price: An Report, November 5, 2001, p. 3. Update of the Evidence,” in eds. Harold H. Kassarjian and 59. George S. Day, “A Two-Dimensional Concept of Brand Thomas S. Robertson, Perspectives in Consumer Behavior, Loyalty,” Journal of Advertising Research, August– 3rd ed. (Dallas: Scott-Foresman, 1981), pp. 43–55. September 1969, pp. 29–36; Jacoby and Kyner, “Brand 75. Adrian Atterby, “Household Wipes Market Struggles to Loyalty vs. Repeat Purchasing Behavior”; Jacob Jacoby Win Over New Customers,” Nonwovens Industry, Febru- and Robert W. Chestnut, Brand Loyalty: Measurement ary 2008, pp. 26–28. and Management (New York: Wiley, 1978). 76. Baba Shiv, Julie A. Edell Britton, and John W. Payne, “Re- 60. Kyle B. Murray and Gerald Häubl, “Explaining Cognitive Inquiries: Does Elaboration Increase or Decrease the Lock-In: The Role of Skill-Based Habits of Use in Con- Effectiveness of Negatively Versus Positively Framed sumer Choice,” Journal of Consumer Research 34, no. 1, Messages?” Journal of Consumer Research, June 2004, 2007, pp. 77–88. pp. 199–208.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5353 111/18/081/18/08 5:32:315:32:31 PMPM N-54 Endnotes

77. Julie Baker, A. Parasuraman, Dhruv Grewal, and Glenn B. 90. Donald R. Lichtenstein, Richard G. Netemeyer, and Scot Voss, “The Influence of Multiple Store Environment Burton, “Assessing the Domain Specificity of Deal Cues on Perceived Merchandise Value and Patronage In- Proneness: A Field Study,” Journal of Consumer Re- tentions,” Journal of Marketing, April 2002, pp. 120–141. search, December 1995, pp. 314–326. 78. Jiwoong Shin, “The Role of Selling Costs in Signaling 91. “Vox Pop: What Does the Future Hold for Price Compar- Price Image,” Journal of Marketing Research, August ison on the Web?” Revolution, May 18, 2004, p. 22. 2005, pp. 302–312. 92. Betsy Spethmann, “Re-Engineering the Price–Value 79. Lisa E. Bolton, Luk Warlop, and Joseph W. Alba, “Con- Equation,” Brandweek, September 20, 1993, pp. 44–47. sumer Perceptions of Price (Un)Fairness,” Journal of 93. Christine Bittar, “Tablets, Scents, and Sensibility,” Consumer Research, March 2003, pp. 474+; Joseph C. Brandweek, June 4, 2001, p. S59. Nunes and Peter Boatwright, “Incidental Prices and 94. Nelson Schwartz, “Colgate Cleans Up,” Fortune, April Their Effect on Willingness to Pay,” Journal of Marketing 2000, www.adage.com; Tara Parker-Pope, “Colgate Research, November 2004, pp. 457–466. Places a Huge Bet on a Germ-Fighter,” Wall Street Jour- 80. Tuo Wang, R. Venkatesh, and Rabikar Chatterjee, “Res- nal, December 29, 1997, pp. B1, B2. ervation Price as a Range: An Incentive-Compatible 95. Kathleen Deveny, “How Country’s Biggest Brands Measurement Approach,” Journal of Marketing Re- Are Faring at the Supermarket,” Wall Street Journal, search, May 2007, pp. 200–213. March 24, 1994, p. B1. 81. Mark Stiving and Russell S. Winer, “An Empirical Analy- 96. “Manufacturers Offered More Than $250 Billion in Cou- sis of Price Endings with Scanner Data,” Journal of Con- pons in 2003 at a Cost of $7 Billion, According to the sumer Research, June 1997, pp. 57–76; Zarrel V. Lambert, Promotion Marketing Association,” Incentive, January “Perceived Prices as Related to Odd and Even Price End- 2005, p. 14. ings,” Journal of Retailing, Fall 1975, pp. 13–22. 97. Dan Levin, “Shifting Coupons, from Clip and Save to 82. Aradhna Krishna, Mary Wagner, Carolyn Yoon, and Point and Click,” New York Times, December 27, 2007, Rashmi Adaval, “Effects of Extreme-Priced Products on p. C3. Consumer Reservation Prices,” Journal of Consumer 98. “International Coupon Trends,” Direct Marketing, Psychology 16, no. 2, 2006, pp. 176–190. August 1993, pp. 47–49, 83. 83. Kent B. Monroe, “The Infl uence of Price Differences and 99. William J. Holstein, “Why Wal-Mart Can’t Find Happi- Brand Familiarity on Brand Preferences,” Journal of ness in Japan,” Fortune, August 6, 2007, p. 73. Consumer Research, June 1976, pp. 42–49. 100. “Wal-Mart Opening More Retail Outlets (China Expan- 84. Joseph W. Alba, Carl F. Mela, Terence A. Shimp, and Joel sion),” World Trade, February 2008, p. 12. E. Urbany, “The Effect of Discount Frequency and 101. Daniel J. Howard and Charles Gengler, “Emotional Depth on Consumer Price Judgments,” Journal of Con- Contagion Effects on Product Attitudes,” Journal of sumer Research, September 1999, pp. 99–114. Consumer Research, September 2001, pp. 189–201. 85. J. Jeffrey Inman, Anil C. Peter, and Priya Raghubir, 102. Susan T. Fiske, “Schema Triggered Affect: Applications to “Framing the Deal: The Role of Restrictions in Accentu- Social Perception,” in eds. Margaret S. Clark and Susan T. ating Deal Value,” Journal of Consumer Research, June Fiske, Affect and Cognition: The 17th Annual Carnegie 1997, pp. 68–79. Symposium on Cognition (Hillsdale, N.J.: Lawrence Erl- 86. Dhruv Grewal, Howard Marmorstein, and Arun Sharma, baum, 1982), pp. 55–77; Mita Sujan, James R. Bettman, “Communicating Price Information Through Semantic and Harish Sujan, “Effects of Consumer Expectations on Cues: The Moderating Effects of Situation and Discount Information Processing and Selling Encounters,” Journal Size,” Journal of Consumer Research, September 1996, of Marketing Research, November 1986, pp. 346–353. pp. 148–155. 103. Peter L. Wright, “An Adaptive Consumer’s View of Atti- 87. Priya Raghubir and Joydeep Srivastava, “Effect of Face tudes and Choice Mechanisms as Viewed by an Equally Value on Product Valuation in Foreign Currencies,” Jour- Adaptive Advertiser,” in ed. William D. Wells, Attitude nal of Consumer Research, December 2002, pp. 335–347. Research at Bay (Chicago: American Marketing Associa- 88. Margaret C. Campbell, “‘Says Who?!’ How the Source of tion, 1976), pp. 113–131. Price Information and Affect Infl uence Perceived Price 104. Baba Shiv and Alexander Fedorikhin, “Heart and Mind (Un)fairness,” Journal of Marketing Research, May 2007, in Conflict: The Interplay of Affect and Cognition in pp. 261–271. Consumer Decision Making,” Journal of Consumer Re- 89. Supermarket Shoppers in a Period of Economic Uncer- search 26, December 1999, pp. 278–292. tainty (New York: Yankelovich, Skelly, & White, 1982), 105. Rebecca Walker Naylor, Rajagopal Raghunathan, and p. 53; Robert Blattberg, Thomas Buesing, Peter Peacock, Suresh Ramanathan, “Promotions Spontaneously In- and Subrata K. Sen, “Who Is the Deal-Prone Con- duce a Positive Evaluative Response,” Journal of Con- sumer?” in ed. H. Keith Hunt, Advances in Consumer sumer Psychology 16, no. 3, 2006, pp. 295–305. Research, vol. 5 (Ann Arbor, Mich.: Association for Con- 106. Susan T. Fiske and Mark A. Pavelchak, “Category- sumer Research, 1978), pp. 57–62. Based Versus Piecemeal-Based Affective Responses:

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5454 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-55

Developments in Schema-Triggered Affect,” in eds. Variety Seeking Behavior,” Journal of Consumer Re- R. M. Sorrentino and E. T. Higgins, The Handbook of search, September 1982, pp. 141–150. Motivation and Cognition: Foundations of Social Be- 122. Rebecca K. Ratner, Barbara E. Kahn, and Daniel Kahne- havior (New York: Guilford, 1986), pp. 167–203; David man, “Choosing Less-Preferred Experiences for the Sake M. Boush and Barbara Loken, “A Process-Tracing of Variety,” Journal of Consumer Research 26, June 1999, Study of Brand Extension Evaluation,” Journal of Mar- pp. 1–15. keting Research, February 1991, pp. 16–28. 123. Rebecca K. Ratner and Barbara E. Kahn, “The Impact of 107. Fiske, “Schema Triggered Affect”; Mita Sujan, “Con- Private Versus Public Consumption on Variety-Seeking sumer Knowledge: Effects on Evaluation Strategies Me- Behavior,” Journal of Consumer Research, September diating Consumer Judgments,” Journal of Consumer 2002, pp. 246+. Research, June 1985, pp. 31–46. 124. Rosario Vázquez-Carrasco and Gordon R. Foxall, “Posi- 108. Claire Atkinson, “Whiten Your Teeth Even While Walking tive Versus Negative Switching Barriers: The Infl uence the Dog,” New York Times, July 27, 2007, p. C5. of Service Consumers’ Need for Variety,” Journal of Con- 109. Ralph I. Allison and Kenneth P. Uhl, “Infl uence of Beer sumer Behavior 5, no. 4, 2006, pp. 367–379. Brand Identification on Taste Perception,” Journal of 125. Hans C. M. Van Trijp, Wayne D. Hoyer, and J. Jeffrey Marketing Research, August 1964, pp. 36–39. Inman, “Why Switch? Product Category-Level Explana- 110. Wayne D. Hoyer and Stephen P. Brown, “Effects of Brand tions for True Variety Seeking,” Journal of Marketing Re- Awareness on Choice for a Common, Repeat-Purchase search, August 1996, pp. 281–292; Wayne D. Hoyer and Product,” Journal of Consumer Research, September Nancy M. Ridgway, “Variety Seeking as an Explanation 1990, pp. 141–148. for Exploratory Purchase Behavior: A Theoretical 111. Leong, “Consumer Decision Making for Common, Model,” in ed. Thomas C. Kinnear, Advances in Con- Repeat-Purchase Products.” sumer Research, vol. 11 (Ann Arbor, Mich.: Association 112. M. Carole Macklin, “Preschoolers’ Learning of Brand for Consumer Research, 1984), pp. 114–119. Names from Visual Cues,” Journal of Consumer 126. J. Jeffrey Inman, “The Role of Sensory-Specifi c Satiety in Research, December 1996, pp. 251–261. Attribute-Level Variety Seeking,” Journal of Consumer 113. Jim Stafford, “Fame of Brand Names Has Changed with Research 28, June 2001, pp. 105–120. Time,” Daily Oklahoman, February 2, 2005, www. 127. Saatya Menon and Barbara E. Kahn, “The Impact of newsok.com; Richard W. Stevenson, “The Brands with Context on Variety Seeking in Product Choices,” Journal Billion Dollar Names,” New York Times, October 28, of Consumer Research, December 1995, pp. 285–295. 1988, p. A1. 128. Erich A. Joachimsthaler and John L. Lastovicka, “Opti- 114. Eric Yang, “Co-brand or Be Damned,” Brandweek, mal Stimulation Level–Exploratory Behavior Models,” November 21, 1994, pp. 21–24. Journal of Consumer Research, December 1984, 115. “Frozen Breakfast: Kid Power,” Frozen Food Age, January pp. 830–835. 2005, p. S6. 129. Albert Mehrabian and James Russell, An Approach to 116. “T.G.I. Friday’s, Based Here, Has Added Two Dishes to Environmental Psychology (Cambridge, Mass.: MIT Its Jack Daniel’s Grill Line,” Nation’s Restaurant News Press, 1974). Daily NewsFax, October 18, 2006, n.p.; Laurie Snyder 130. Linda L. Price and Nancy M. Ridgway, “Use Innovative- and Elizabeth Jensen, “Liquor Logos Pop Up in Some ness, Vicarious Exploration and Purchase Exploration: Surprising Places,” Wall Street Journal, August 26, 1997, Three Facets of Consumer Varied Behavior,” in ed. pp. B1, B15. Bruce Walker, American Marketing Association Educa- 117. Karen V. Fernandez and Dennis L. Rosen, “The Effec- tors’ Conference Proceedings (Chicago: American tiveness of Information and Color in Yellow Pages Ad- Marketing Association, 1982), pp. 56–60. vertising,” Journal of Advertising 29, no. 2, Summer 131. “Brewing Variety,” Beverage Industry, November 2004, 2000, pp. 61–73. p. 39. 118. Robert W. Veryzer and J. Wesley Hutchinson, “The Infl u- 132. Barbara E. Kahn and Brian Wansink, “The Infl uence of ence of Unity and Prototypicality on Aesthetic Re- Assortment Structure on Perceived Variety and Con- sponses to New Product Designs,” Journal of Consumer sumption Quantities,” Journal of Consumer Research, Research, March 1998, pp. 374–394. March 2004, pp. 519–533. 119. “McDonald’s China Strategy,” Los Angeles Times, Sep- 133. Fritz Strack, Lioba Werth, and Roland Deutsch, “Refl ec- tember 17, 2007, p. C4. tive and Impulsive Determinants of Consumer Behav- 120. “Big Portions: Barilla,” The Economist, June 23, 2007, p. 75. ior,” Journal of Consumer Psychology 16, no. 2, 2006, 121. M. Venkatesan, “Cognitive Consistency and Novelty pp. 205–216; Dennis W. Rook, “The Buying Impulse,” Seeking,” in eds. Scott Ward and Thomas S. Robertson, Journal of Consumer Research, September 1987, Consumer Behavior: Theoretical Sources (Englewood pp. 189–199; Craig J. Thompson, William B. Locander, Cliffs, N.J.: Prentice-Hall, 1973), pp. 354–384; Leigh and Howard R. Pollio, “The Lived Meaning of Free McAlister, “A Dynamic Attribute Satiation Model of Choice: Existential–Phenomenological Description of

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5555 111/18/081/18/08 5:32:315:32:31 PMPM N-56 Endnotes

Everyday Consumer Experiences of Contemporary 148. Bussey, “Japan’s Wary Shoppers Worry Two Capitals.” Married Women,” Journal of Consumer Research, 149. Patricia O’Connell, “The Middle Class’s Urge to Splurge,” December 1990, pp. 346–361. BusinessWeek Online, December 3, 2003, www.business- 134. Jacqueline J. Kacen and Julie Anne Lee, “The Infl uence of week.com. Culture on Consumer Impulsive Buying Behavior,” Jour- 150. Melissa Allison, “Starbucks to Offer Free Cups of New nal of Consumer Psychology 12, no. 2, 2002, pp. 163–176. Brew Today,” Seattle Times, April 8, 2008, www.seattle- 135. See Suresh Ramanathan and Geeta Menon, “Time- times.com; Korky Vann, “Buying into Free Samples,” Hart- Varying Effects of Chronic Hedonic Goals on Impulsive ford Courant, March 6, 2008, p. G1; Kate Macarthur, Behavior,” Journal of Marketing Research, November “Banking on a Free Lunch,” Crain’s Chicago Business, June 2006, pp. 628–641. 25, 2007, p. 14; “Sampling Lets Fast-Food Chains Engage 136. Roy F. Baumeister, “Yielding to Temptation: Self-Control New, Existing Customers,” PR Week (US), June 18, 2007, Failure, Impulsive Behavior, and Consumer Behavior,” p. 11; Jack Neff, “Viva Viva! K-C Boosts Brand’s Marketing,” Journal of Consumer Research, March 2002, pp. 670–676. Advertising Age, June 11, 2007, p. 4; Libby Copeland, “An 137. Kathleen D. Vons and Ronald J. Faber, “Spent Resources: Ocean of Promotion: For Spring Breakers, the Selling Self-Regulatory Resource Availability Affects Impulse Never Stops,” Washington Post, March 28, 2007, p. A1. Buying,” Journal of Consumer Research 33, no. 4, 2007, pp. 537–548. Chapter 11 138. Kathleen D. Vohs, “Self-Regulatory Resources Power the 1. Amy Bickers, “Put Costco on Your ‘To Buy’ List?” Refl ective System: Evidence from Five Domains,” Jour- WashingtonPost.com, March 28, 2008, www.washington nal of Consumer Psychology 16, no. 3, 2006, pp. 217–223. post.com; Kris Hudson, “Turning Shopping Trips into 139. Deborah J. MacInnis and Vanessa M. Patrick, “Spotlight Treasure Hunts,” Wall Street Journal, August 27, 2007, on Affect: Affect and Affective Forecasting in Impulse p. B1; Kris Hudson, “Costco Seeks to Lift Margins by Control,” Journal of Consumer Psychology 16, no. 3, Tightening Return Policy,” Wall Street Journal, February 2006, pp. 224–231. 27, 2007, p. B4; costco.com. 140. J. Jeffrey Inman and Russell S. Winer, “Where the Rub- 2. For a review, see William H. Cummings and M. Venkatesan, ber Meets the Road: A Model of In-store Consumer De- “Cognitive Dissonance and Consumer Behavior: A cision Making,” Marketing Science Institute Report Review of the Evidence,” Journal of Marketing Research, Summary, December 1998, pp. 98–122; “How We August 1976, pp. 303–308; also see Dieter Frey and Shop . . . From Mass to Market,” Brandweek, January 9, Marita Rosch, “Information Seeking After Decisions: 1995, p. 17; Danny Bellenger, D. H. Robertson, and Eliz- The Roles of Novelty of Information and Decision Re- abeth C. Hirschman, “Impulse Buying Varies by Prod- versibility,” Personality and Social Psychology Bulletin, uct,” Journal of Advertising Research, December March 1984, pp. 91–98. 1978–January 1979, pp. 15–18. 3. Michael Tsiros and Vikas Mittal, “Regret: A Model of Its 141. Cathy J. Cobb and Wayne D. Hoyer, “Planned vs. Im- Antecedents and Consequences in Consumer Decision pulse Purchase Behavior,” Journal of Retailing, Winter Making,” Journal of Consumer Research 26, March 2000, 1986, pp. 384–409. pp. 401–417. 142. Rook, “The Buying Impulse.” 4. Lisa J. Abendroth and Kristin Diehl, “Now or Never: 143. Russell W. Belk, “Materialism: Trait Aspects of Living in a Effects of Limited Purchase Opportunities on Patterns Material World,” Journal of Consumer Research, December of Regret over Time, ” Journal of Consumer Research 33, 1985, pp. 265–280; P. S. Raju, “Optimum Stimulation Level: no. 3, 2006, pp. 342–351. Its Relationship to Personality, Demographics, and Ex- 5. Ran Kivetz and Anat Keinan, “Repenting Hyperopia: An ploratory Behavior,” Journal of Consumer Research, De- Analysis of Self-Control Regrets,” Journal of Consumer cember 1980, pp. 272–282; Danny Bellenger and P. K. Research 33, no. 2, 2006, pp. 273–282. Korgaonkar, “Profi ling the Recreational Shopper,” Journal 6. J. Jeffrey Inman and Marcel Zeelenberg, “Regret in Re- of Retailing, Fall 1980, pp. 77–92. peat Purchase Versus Switching Decisions: The Attenu- 144. Dennis W. Rook and Robert J. Fisher, “Normative Infl u- ating Role of Decision Justifiability,” Journal of ences on Impulsive Buying Behavior,” Journal of Con- Consumer Research, June 2002, pp. 116–128. sumer Research, December 1995, pp. 305–313; Radhika 7. Rik Pieters and Marcel Zeelenberg, “A Theory of Regret Puri, “Measuring and Modifying Consumer Impulsive- Regulation 1.0,” Journal of Consumer Psychology 17, no. 1, ness: A Cost–Benefi t Accessibility Framework,” Journal 2007, pp. 3–18; J. Jeffrey Inman, “Regret Regulation: Dis- of Consumer Psychology 5, no. 2, 1996, pp. 87–114. entangling Self-Reproach from Learning,” Journal of 145. Xueming Luo, “How Does Shopping with Others Infl u- Consumer Psychology 17, no. 1, 2007, pp. 19–24; Rik ence Impulsive Purchasing?” Journal of Consumer Pieters and Marcel Zeelenberg, “A Theory of Regret Reg- Psychology 15, no. 4, 2005, pp. 288–294. ulation 1.1,” Journal of Consumer Psychology 17, no. 1, 146. Inman and Winer, “Where the Rubber Meets the Road.” 2007, pp. 29–35. 147. Andrew Adam Newman, “A Package That Lights Up on 8. Neal J. Roese, Amy Summerville, and Florian Fessel, the Shelf,” New York Times, March 4, 2008, p. C2. “Regret and Behavior: Comment on Zeelenberg and

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5656 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-57

Pieters,” Journal of Consumer Psychology 17, no. 1, 2007, Contrast Effects,” Journal of Experimental Social Psy- pp. 25–28. chology, July 1983, pp. 323–340; Hoch and Ha, “Con- 9. Stephen J. Hoch and John Deighton, “Managing What sumer Learning.” Consumers Learn from Experience,” Journal of Market- 24. Reid Hastie, “Causes and Effects of Causal Attributions,” ing, April 1989, pp. 1–20. Journal of Personality and Social Psychology, July 1984, 10. Ziv Carmon, Klaus Wertenbroch, and Marcel Zeelenberg, pp. 44–56; Thomas K. Srull, Meryl Lichtenstein, and “Option Attachment: When Deliberating Makes Choos- Myron Rothbart, “Associative Storage and Retrieval Pro- ing Feel Like Losing,” Journal of Consumer Research, cesses in Person Memory,” Journal of Experimental Psy- June 2003, pp. 15–29. chology: General 11, no. 6, 1985, pp. 316–435. 11. Allan Pavio, Imagery and Verbal Processes (New York: 25. Durairaj Maheswaran, “Country of Origin as a Stereo- Holt, Rinehart, & Winston, 1981). type: Effects of Consumer Expertise and Attribute 12. Eric M. Eisenstein and J. Wesley Hutchinson, “Action- Strength on Product Evaluations,” Journal of Consumer Based Learning: Goals and Attention in the Acquisition Research, September 1994, pp. 354–365. of Market Knowledge,” Journal of Marketing Research, 26. John Deighton, “The Interaction of Advertising and Evi- May 2006, pp. 244–258. dence,” Journal of Consumer Research, December 1984, 13. Robert E. Smith and William R. Swinyard, “Information pp. 763–770; Hoch and Ha, “Consumer Learning.” Response Models: An Integrated Approach,” Journal of 27. Bernard Weiner, “Spontaneous Causal Thinking,” Psy- Marketing, Winter 1982, pp. 81–93; Deanna S. Kempf chological Bulletin, January 1985, pp. 74–84. and Robert E. Smith, “Consumer Processing of Product 28. Hoch and Deighton, “Managing What Consumers Learn Trial and the Infl uence of Prior Advertising: A Structural from Experience.” Modeling Approach,” Journal of Marketing Research, 29. Kenneth Hein, “This Fine Wine Is Worth a Cool Million,” August 1998, pp. 325–338. Brandweek, February 5, 2001, p. 40. 14. Ida E. Berger and Andrew A. Mitchell, “The Effect of Ad- 30. Youjae Yi, “A Critical Review of Consumer Satisfaction,” vertising on Attitude Accessibility, Attitude Confi dence, Review of Marketing (Chicago: American Marketing and the Attitude-Behavior Relationship,” Journal of Association, 1992), pp. 68–123. Consumer Research, December 1989, pp. 269–279; Alice 31. Richard L. Oliver, “Processing of the Satisfaction Re- A. Wright and John G. Lynch Jr., “Communication Ef- sponse in Consumption: A Suggested Framework and fects of Advertising vs. Direct Experience When Both Research Propositions,” Journal of Consumer Satisfac- Search and Experience Attributes Are Present,” Journal tion, Dissatisfaction, and Complaining Behavior 2, 1989, of Consumer Research, March 1995, pp. 708–718. pp. 1–16; Haim Mano and Richard L. Oliver, “Assessing 15. Patricia M. West, “Predicting Preferences: An Examina- the Dimensionality and Structure of the Consumption tion of Agent Learning,” Journal of Consumer Research, Experience: Evaluation, Feeling, and Satisfaction, Journal June 1996, pp. 68–80. of Consumer Research, December 1993, pp. 451– 466. 16. Jennifer Aaker, Susan Fournier, and S. Adam Brasel, 32. Haim Mano and Richard L. Oliver, “Assessing the “When Good Brands Do Bad,” Journal of Consumer Re- Dimensionality and Structure of the Consumption search, June 2004, pp. 1–16. Experience: Evaluation, Feeling, and Satisfaction,” Jour- 17. Bob Tedeschi, “To Raise Shopper Satisfaction, Web Mer- nal of Consumer Research, December 1993, pp. 451–466. chants Turn to Videos,” New York Times, July 2, 2007, p. C4. 33. Michael D. Johnson, Eugene W. Anderson, and Claes 18. Merrie Brucks, “The Effects of Product Class Knowledge Fornell, “Rational and Adaptive Performance Expecta- on Information Search Behavior,” Journal of Consumer tions in a Customer Satisfaction Framework,” Journal of Research, June 1985, pp. 1–16. Consumer Research, March 1995, pp. 695–707. 19. Joseph W. Alba and J. Wesley Hutchinson, “Dimensions 34. Marsha L. Richins and Peter H. Bloch, “Post-purchase of Consumer Expertise,” Journal of Consumer Research, Satisfaction: Incorporating the Effects of Involvement March 1987, pp. 411–454. and Time,” Journal of Business Research, September 20. Eric J. Johnson and J. Edward Russo, “Product Familiar- 1991, pp. 145–158; Vikas Mittal and Wagner A. Kamakura, ity and Learning New Information,” Journal of Con- “Satisfaction, Repurchase Intent, and Repurchase Be- sumer Research, June 1984, pp. 542–551. havior: Investigating the Moderating Effect of Customer 21. Stephen J. Hoch and Young-Won Ha, “Consumer Learn- Characteristics,” Journal of Marketing Research, Febru- ing: Advertising and the Ambiguity of Product Experi- ary 2001, pp. 131–142. ence,” Journal of Consumer Research, October 1986, 35. Christian Homburg, Nicole Koschate, and Wayne D. pp. 221–233. Hoyer, “Do Satisfied Customers Really Pay More? A 22. A. V. Muthukrishnan and Frank R. Kardes, “Persistent Study of the Relationship Between Customer Satisfac- Preferences for Product Attributes: The Effects of the tion and Willingness to Pay,” Journal of Marketing, April Initial Choice Context and Uninformative Experience,” 2005, pp. 84–96. Journal of Consumer Research, June 2001, pp. 89–104. 36. David M. Szymanski and David H. Henard, “Customer 23. Paul Herr, Steven J. Sherman, and Russell H. Fazio, “On Satisfaction: A Meta-Analysis of the Empirical Evi- the Consequences of Priming: Assimilation and dence,” Journal of the Academy of Marketing Science 29,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5757 111/18/081/18/08 5:32:315:32:31 PMPM N-58 Endnotes

no. 1, 2001, pp. 16–35; Anders Gustafsson, Michael D. Mich.: Association for Consumer Research, 1980), Johnson, and Inger Roos, “The Effects of Customer Sat- pp. 588–592; Ernest R. Cadotte, Robert B. Woodruff, and isfaction, Relationship Commitment Dimensions, and Roger L. Jenkins, “Expectations and Norms in Models of Triggers on Customer Retention,” Journal of Marketing, Consumer Satisfaction,” Journal of Marketing Research, October 2005, pp. 210–218. August 1987, pp. 305–314. 37. Todd A. Mooradian and James M. Oliver, “‘I Can’t Get 49. Ruth N. Bolton and James H. Drew, “A Multistage Model No Satisfaction’: The Impact of Personality and Emotion of Customers’ Assessments of Service Quality and on Postpurchase Processes,” Psychology and Marketing Value,” Journal of Consumer Research, March 1991, 14, no. 4, 1997, pp. 379–393; Xueming Luo and Christian pp. 375–384; Michael D. Johnson, Eugene W. Anderson, Homburg, “Neglected Outcomes of Customer Satisfac- and Claes Fornell, “Rational and Adaptive Performance tion,” Journal of Marketing, April 2007, pp. 133–149. Expectations in a Customer Satisfaction Framework,” 38. Gustafsson et al., “The Effects of Customer Satisfaction, Journal of Consumer Research, March 1995, pp. 695–707. Relationship Commitment Dimensions, and Triggers on 50. Glenn B. Voss, A. Parasuraman, and Dhruv Grewal, “The Customer Retention.” Roles of Price, Performance, and Expectations in Deter- 39. Kathleen Seiders, Glenn B. Voss, and Dhruv Grewal, “Do mining Satisfaction in Service Exchanges,” Journal of Satisfi ed Customers Buy More? Examining Moderating Marketing, October 1998, pp. 46–61; A. Parasuraman, Infl uences in a Retailing Context,” Journal of Marketing, Valerie A. Zeithaml, and Leonard L. Berry, “SERVQUAL: October 2005, pp. 26–43. A Multiple-Item Scale for Measuring Consumer Percep- 40. Bruce Cooil, Timothy L. Keiningham, and Lerzan Aksoy, tions of Service Quality,” Journal of Retailing, Spring “A Longitudinal Analysis of Customer Satisfaction and 1988, pp. 12–36. Share of Wallet: Investigating the Moderating Effect of 51. Bob Tedeschi, “Online Retailers Say They Are Ready to Customer Characteristics,” Journal of Marketing, Janu- Deliver Goods to Christmas Shoppers Who Waited ary 2007, pp. 67–83. Until the Last Minute,” New York Times, December 20, 41. Tom Edmonds, “Speakers Examine Caring, Loyalty Is- 2004, p. C4. sues,” Furniture Today, February 25, 2005, www 52. Stephanie Dellande, Mary C. Gilly, and John L. Graham, .furnituretoday.com. “Gaining Compliance and Losing Weight: The Role of 42. Gail Kachadourian, “NADA Promotes 24-hour Surveys,” the Service Provider in Health Care Services,” Journal of Automotive News, January 31, 2005, p. 32. Marketing, July 2004, pp. 78–91. 43. Douglas Bowman and Das Narayandas, “Managing 53. Susan Fournier and David Glen Mick, “Rediscovering Customer-Initiated Contacts with Manufacturers: The Satisfaction,” Journal of Marketing 63, October 1999, Impact of Share of Category Requirements and Word- pp. 5–23. of-Mouth Behavior,” Journal of Marketing Research, 54. Simona Botti and Ann L. McGill, “When Choosing Is Not August 2001, pp. 281–297. Deciding: The Effect of Perceived Responsibility on 44. Vavra, “Learning from Your Losses.” Satisfaction,” Journal of Consumer Research 33, no. 2, 45. Klopp and Sterlickhi, “Customer Satisfaction Just Catch- 2006, pp. 211–219. ing On in Europe.” 55. Ashwani Monga and Michael J. Houston, “Fading Opti- 46. Richard L. Oliver, “A Cognitive Model of the Antecedents mism in Products: Temporal Changes in Expectations and Consequences of Satisfaction Decisions,” Journal of About Performance,” Journal of Marketing Research, Marketing Research, November 1980, pp. 460–469; Yi, November 2006, pp. 654–663. “A Critical Review of Consumer Satisfaction,” p. 92; see 56. Chezy Ofi r and Itamar Simonson, “In Search of Negative also Douglas M. Stayman, Dana L. Alden, and Karen H. Customer Feedback: The Effect of Expecting to Evaluate Smith, “Some Effects of Schematic Processing on Con- on Satisfaction Evaluations,” Journal of Marketing sumer Expectations and Disconfi rmation Judgments,” Research 38, May 2001, pp. 170–182. Journal of Consumer Research, September 1992, 57. Baba Shiv, Ziv Carmon, and Dan Ariely, “Placebo Effects pp. 240–255. of Marketing Actions: Consumers May Get What They 47. Yi, “A Critical Review of Consumer Satisfaction,” p. 92; Pay For,” Journal of Marketing Research, November see also Stayman, Alden, and Smith, “Some Effects of 2005, pp. 383–393. Schematic Processing on Consumer Expectations and 58. Caglar Irmak, Lauren G. Block, and Gavan J. Fitzsimons, Disconfi rmation Judgments,” pp. 240–255. “The Placebo Effect in Marketing: Sometimes You Just 48. Praveen K. Kopalle and Donald R. Lehman, “The Effects Have to Want It to Work,” Journal of Marketing Research, of Advertised and Observed Quality on Expectations November 2005, pp. 406–409. About New Product Quality,” Journal of Marketing Re- 59. David K. Tse and Peter C. Wilson, “Models of Consumer search, August 1995, pp. 280–291; Stephen A. LaTour Satisfaction Formation: An Extension,” Journal of and Nancy C. Peat, “The Role of Situationally-Produced Marketing Research, May 1988, pp. 204–212; Richard L. Expectations, Others’ Experiences, and Prior Experi- Oliver, “Cognitive, Affective, and Attribute Bases of the ences in Determining Satisfaction,” in ed. Jerry C. Satisfaction Response,” Journal of Consumer Research, Olson, Advances in Consumer Research (Ann Arbor, December 1993, pp. 418–430; Richard L. Oliver and

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5858 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-59

Wayne S. DeSarbo, “Response Determinants in Satisfac- 70. Michael Tsiros, Vikas Mittal, and William T. Ross Jr., “The tion Judgments,” Journal of Consumer Research, March Role of Attributions in Customer Satisfaction: A Reex- 1988, pp. 495–507. amination,” Journal of Consumer Research, September 60. Gilbert A. Churchill and Carol Supranant, “An Investigation 2004, pp. 476–483. into the Determinants of Customer Satisfaction,” Journal 71. Andrea C. Morales, “Giving Firms an E for Effort: Con- of Marketing Research, November 1982, pp. 491–504; sumer Responses to High-Effort Firms,” Journal of Con- Richard L. Oliver and William O. Bearden, “The Role of sumer Research 31, no. 4, 2005, pp. 806–812. Involvement in Satisfaction Processes,” in eds. Richard 72. David L. Margulius, “Going to the A.T.M. for More Than P. Bagozzi and Alice M. Tybout, Advances in Consumer a Fistful of Twenties,” New York Times, January 17, 2002, Research, vol. 10 (Ann Arbor, Mich.: Association for p. D7; Eleena de Lisser, “Banks Court Disenchanted Consumer Research, 1983), pp. 250–255; Paul G. Customers,” Wall Street Journal, August 30, 1993, p. B1. Patterson, “Expectations and Product Performance as 73. Richard L. Oliver and John E. Swan, “Equity and Discon- Determinants of Satisfaction for a High Involvement firmation Paradigms as Influences on Merchant and Purchase,” Psychology and Marketing, September– Product Satisfaction,” Journal of Consumer Research, October 1993, pp. 449–465. December 1989, pp. 372–383; Elaine G. Walster, G. William 61. Robert A. Westbrook and Michael D. Reilly, “Value- Walster, and Ellen Berscheid, Equity: Theory and Re- Percept Disparity: An Alternative to the Disconfirma- search (Boston: Allyn & Bacon, 1978). tion of Expectations Theory of Consumer Satisfaction,” 74. Peter R. Darke and Darren W. Dahl, “Fairness and Dis- in eds. Richard P. Bagozzi and Alice M. Tybout, Advances counts: The Subjective Value of a Bargain,” Journal of in Consumer Research, vol. 10 (Ann Arbor, Mich.: Asso- Consumer Psychology 13, no. 3, 2003, pp. 328–338. ciation for Consumer Research, 1983), pp. 256–261. 75. Richard L. Oliver and John L. Swan, “Consumer Percep- 62. Richard W. Olshavsky and John A. Miller, “Consumer Ex- tions of Interpersonal Equity and Satisfaction in Trans- pectations, Product Performance, and Perceived Prod- actions, A Field Survey Approach,” Journal of Marketing, uct Quality,” Journal of Marketing Research, February April 1989, pp. 21–35. 1972, pp. 469–499. 76. Ruth N. Bolton and Katherine N. Lemon, “A Dynamic 63. Goll, “Pizza Hut Tosses Its Pies into the Ring.” Model of Customers’ Usage of Services: Usage as an An- 64. Diane Halstead, Cornelia Droge, and M. Bixby Cooper, tecedent and Consequence of Satisfaction,” Journal of “Product Warranties and Post-purchase Service,” Jour- Marketing Research 36, May 1999, pp. 171–186. nal of Services Marketing 7, no. 1, 1993, pp. 33–40; 77. Rebecca J. Slotegraaf and J. Jeffrey Inman, “Longitudinal Joshua Lyle Wiener, “Are Warranties Accurate Signals of Shifts in the Drivers of Satisfaction with Product Product Reliability?” Journal of Consumer Research, Quality: The Role of Attribute Resolvability,” Journal of September 1985, pp. 245–250. Marketing Research, August 2004, pp. 269–280. 65. Gavin Off, “Renovated Englewood, Fla., Golf Course 78. James G. Maxhamm III and Richard G. Netemeyer, Back in Business,” The Sun (Port Charlotte, Florida), No- “Firms Reap What They Sow: The Effects of Shared Val- vember 20, 2004, www.sun-herald.com. ues and Perceived Organizational Justice on Customers’ 66. Bernard Weiner, “Refl ections and Reviews: Attributional Evaluations of Complaint Handling,” Journal of Market- Thoughts About Consumer Behavior,” Journal of Con- ing, January 2003, pp. 46–62. sumer Research 27, December 2000, pp. 382–287; Valerie 79. Diane M. Phillips and Hans Baumgartner, “The Role of S. Folkes, “Consumer Reactions to Product Failure: An Consumption Emotions in the Satisfaction Response,” Attributional Approach,” Journal of Consumer Research, Journal of Consumer Psychology 12, no. 3, 2002, pp. 243– March 1984, pp. 398–409; Valerie S. Folkes, “Recent At- 252; Westbrook, “Product/Consumption-Based Affective tribution Research in Consumer Behavior: A Review Responses and Postpurchase Processes”; Robert A. West- and New Directions,” Journal of Consumer Research, brook and Richard L. Oliver, “The Dimensionality of March 1988, pp. 548–565; Richard W. Mizerski, Linda L. Consumption Emotion Patterns and Consumer Satis- Golden, and Jerome B. Kernan, “The Attribution Process faction,” Journal of Consumer Research, June 1991, in Consumer Decision Making,” Journal of Consumer pp. 84–91; Mano and Oliver, “Assessing the Dimensional- Research, September 1979, pp. 123–140. ity and Structure of the Consumption Experience.” 67. Mary Jo Bitner, “Evaluating Service Encounters: The Ef- 80. Westbrook, “Product/Consumption-Based Affective Re- fects of Physical Surroundings and Employee Re- sponses and Postpurchase Processes.” sponses,” Journal of Marketing, April 1990, pp. 69–82. 81. Westbrook and Oliver, “The Dimensionality of Con- 68. Valerie S. Folkes, Susan Koletsky, and John L. Graham, sumption Emotion Patterns.” “A Field Study of Causal Inferences and Consumer 82. Thorsten Hennig-Thurau, Markus Groth, and Michael Reaction: The View from the Airport,” Journal of Con- Paul, “Are All Smiles Created Equal? How Emotional sumer Research, March 1987, pp. 534–539. Contagion and Emotional Labor Affect Service Rela- 69. Neeli Bendapudi and Robert P. Leone, “Psychological Im- tionships,” Journal of Marketing, July 2006, pp. 58–73. plications of Customer Participation in Co-Production,” 83. Adam Duhachek and Dawn Iacobucci, “Consumer Per- Journal of Marketing, January 2003, pp. 14–28. sonality and Coping: Testing Rival Theories of Process,”

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 5959 111/18/081/18/08 5:32:315:32:31 PMPM N-60 Endnotes

Journal of Consumer Psychology 15, no. 1, 2005, pp. 94. Day, “Modeling Choices Among Alternative Responses 52–63; Adam Duhachek, “Coping: A Multidimensional, to Dissatisfaction”; Jagdip Singh and Roy D. Howell, Hierarchical Framework of Responses to Stressful Con- “Consumer Complaining Behavior: A Review,” in eds. H. sumption Episodes,” Journal of Consumer Research 32, Keith Hunt and Ralph L. Day, Consumer Satisfaction, June 2005, pp. 41–53. Dissatisfaction, and Complaining Behavior (Blooming- 84. Richard L. Oliver, “Measurement and Evaluation of Sat- ton, Ind.: Indiana University Press, 1985). isfaction Processes in Retail Settings,” Journal of Retail- 95. S. Krishnan and S. A. Valle, “Dissatisfaction Attributions ing, Fall 1981, pp. 25–48. and Consumer Complaint Behavior,” in ed. William L. 85. Christian Homburg, Nicole Koschate, and Wayne D. Wilkie, Advances in Consumer Research (Miami: Associ- Hoyer, “The Role of Cognition and Affect in the Forma- ation for Consumer Research, 1979), pp. 445–449. tion of Customer Satisfaction: A Dynamic Perspective,” 96. Folkes, “Consumer Reactions to Product Failure.” Journal of Marketing, July 2006, pp. 21–31; Stacy L. 97. Nada Nasr Bechwati and Maureen Morrin, “Outraged Wood and C. Page Moreau, “Loathing? How Emotion Customers: Getting Even at the Expense of Getting a Influences the Evaluation and Early Use of Innova- Good Deal,” Journal of Consumer Psychology 13, no. 4, tions,” Journal of Marketing, July 2006, pp. 44–57. 2003, pp. 440–453. 86. Sarah Fisher Gardial, D. Scott Clemons, Robert B. 98. Kjell Gronhaug and Gerald R. Zaltman, “Complainers Woodruff, David W. Schumann, and Mary Jane Burns, and Noncomplainers Revisited: Another Look at the “Comparing Consumers’ Recall of Prepurchase and Data,” in ed. Kent B. Monroe, Advances in Consumer Re- Postpurchase Evaluation Experiences,” Journal of Con- search (Ann Arbor, Mich.: Association for Consumer sumer Research, March 1994, pp. 548–560. Research, 1981), pp. 159–165. 87. Vanessa M. Patrick, Deborah J. MacInnis, and C. Whan 99. Jagdip Singh, “A Typology of Consumer Dissatisfaction Park, “Not As Happy As I Thought I’d Be? Affective Mis- Response Styles,” Journal of Retailing, Spring 1990, forecasting and Product Evaluations,” Journal of Con- pp. 57–99. sumer Research 33, no. 4, 2007, pp. 479–489; Daniel T. 100. Dan Fost, “On the Internet, Everyone Can Hear Your Com- Gilbert, Elizabeth C. Pinel, Timothy D. Wilson, Stephen plaint,” New York Times, February 25, 2008, p. C6. J. Blumberg, and Thalia P. Wheatley, “Immune Neglect: 101. Tiffany Kary, “Online Retailers Fumble on Customer A Source of Durability Bias in Affective Forecasting,” Care,” CNET News.com, January 3, 2002, http://news Journal of Personality and Social Psychology 75, no. 3, .com.com/2100–1017–801668.html. 1998, pp. 617–638; George Loewenstein and David 102. Marlon A. Walker, “Online Service Lags at Big Firms,” A. Schkade, “Wouldn’t It Be Nice? Predicting Fu- Wall Street Journal, July 1, 2004, p. B4. ture Feelings,” in Well-Being: The Foundations of 103. Lou Hirsh, “Consumer Gripe Sites—Hidden Treasure?” Hedonic Psychology eds. N. Schwartz, D. Kahneman, CRM Daily.com, January 2, 2002, www.crmdaily.com/ and E. Diener, (New York: Russell Sage Foundation, perl/story/?id=15555. 1999), pp. 85–105. 104. James G. Maxham III and Richard G. Netemeyer, “A 88. Susan Greco, “Saints Alive!” Inc., August 2001, pp. 44–45. Longitudinal Study of Complaining Customers’ Evalua- 89. C. B. Bhattacharya and Sankar Sen, “Consumer- tions of Multiple Service Failures and Recovery Efforts,” Company Identifi cation: A Framework for Understand- Journal of Marketing, October 2002, pp. 57–71. ing Consumers’ Relationships with Companies,” Journal 105. Halstead, Droge, and Cooper, “Product Warranties and of Marketing, April 2003, pp. 76–88; Dennis B. Arnett, Post-purchase Service.” Steve D. German, and Shelby D. Hunt, “The Identify 106. Claes Fornell and Nicholas M. Didow, “Economic Con- Salience Model of Relationship Marketing Success: The straints on Consumer Complaining Behavior,” in ed. Case of Nonprofit Marketing,” Journal of Marketing, Jerry C. Olson, Advances in Consumer Research, vol. 7 April 2003, pp. 89–105. (Ann Arbor, Mich.: Association for Consumer Research, 90. Day, “Modeling Choices Among Alternative Responses 1980), pp. 318–323; Claes Fornell and Birger Wernerfelt, to Dissatisfaction”; Marsha L. Richins, “Word-of-Mouth “Defensive Marketing Strategy by Customer Complaint Communication as Negative Information,” Journal of Management,” Journal of Marketing Research, Novem- Marketing, Winter 1983, pp. 68–78. ber 1987, pp. 337–346. 91. Day, “Modeling Choices Among Alternative Responses 107. Claes Fornell and Robert A. Westbrook, “The Vicious to Dissatisfaction”; Arthur Best and Alan R. Andreasen, Cycle of Consumer Complaints,” Journal of Marketing, “Consumer Response to Unsatisfactory Purchases,” Summer 1984, pp. 68–78. Law and Society, Spring 1977, pp. 701–742. 108. Torsten Ringberg, Gaby Odekerken-Schröder, and Glenn 92. William O. Bearden and Jesse E. Teel, “Selected Determi- L. Christensen, “A Cultural Models Approach to Service nants of Consumer Satisfaction and Complaint Reports,” Recovery,” Journal of Marketing, July 2007, pp. 194–214. Journal of Marketing Research, February 1983, pp. 21–28. 109. Amy K. Smith, Ruth N. Bolton, and Janet Wagner, “A 93. Cathy Goodwin and Ivan Ross, “Consumer Evaluations Model of Customer Satisfaction with Service Encoun- of Responses to Complaints: What’s Fair and Why,” Jour- ters Involving Failure and Recovery,” Journal of Market- nal of Services Marketing, Summer 1990, pp. 53–61. ing Research 36, August 1999, pp. 356–372.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6060 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-61

110. Bitner, “Evaluating Service Encounters.” Affect Customer Satisfaction?” Journal of Marketing, 111. Richins, “Word-of-Mouth Communication as Negative October 2005, pp. 201–209. Information.” 124. Becky Ebenkamp, “The Complaint Department,” 112. Yi, “A Critical Review of Consumer Satisfaction”; Johan Brandweek, June 18, 2001, p. 21; Reichheld, The Loyalty Arndt, “Word-of-Mouth Advertising and Perceived Effect. Risk,” in eds. Harold H. Kassarjian and Thomas R. 125. Abigail Sullivan Moore, “Cream and Sugar, and the Milk Robertson, Perspectives in Consumer Behavior (Glenview, of Human Kindness,” New York Times, March 28, 2004, Ill.: Scott-Foresman, 1968). sec. 14, p. 5. 113. Fost, “On the Internet, Everyone Can Hear Your 126. Vikki Bland, “Keeping the Customer (Satisfied),” NZ Complaint.” Business, September 2004, pp. 16– 20. 114. James McNair, “Company Backlash Strikes Gripe Sites,” 127. Todd R. Weiss, “Craig Newmark,” ComputerWorld, Feb- Cincinnati Enquirer, February 7, 2005, www.usatoday ruary 4, 2008, p. 17; Tom Spring, “The Craig Behind .com. Craigslist,” PC World, November 2004, p. 32; Elizabeth 115. Keith L. Alexander, “Consumers Exercise Their Growing Millard, “Making the List,” Computer User, November Clout,” Washington Post, February 22, 2005, p. E1; Keith 2004, p. 24; Matt Richtel, “Craig’s To-Do List,” New York L. Alexander, “Hertz Kills Fee for Bookings; Car-Rental Times, September 6, 2004, pp. C1, C3. Firm Cites Complaints,” Washington Post, February 16, 128. Corilyn Shropshire, “More Mom and Pop Stores Use New 2005, p. E3. Technology to Boost Customer Satisfaction,” Pittsburgh 116. Frederick F. Reichheld, The Loyalty Effect: The Hidden Post-Gazette, February 10, 2005, www.post-gazette.com. Force Behind Growth (Boston: Harvard Business School 129. Dan Zehr, “Dell Opening High-Tech Service Center in Press, 1996). China,” Austin American-Statesman, September 8, 2004, 117. Murali Chandrashekaran, Kristin Rotte, Stephen S. Tax, pp. B1, C3. and Rajdeep Grewal, “Satisfaction Strength and Cus- 130. Melissa Martin Young and Melanie Wallendorf, “Ashes tomer Loyalty,” Journal of Marketing Research, February to Ashes, Dust to Dust: Conceptualizing Consumer Dis- 2007, pp. 153–163. position of Possessions,” in Proceedings, Marketing Ed- 118. Priscilla La Barbera and David W. Mazursky, “A ucators’ Conference (Chicago: American Marketing Longitudinal Assessment of Consumer Satisfaction/ Association, 1989), pp. 33–39. Dissatisfaction: The Dynamic Aspect of Cognitive Pro- 131. Young and Wallendorf, “Ashes to Ashes, Dust to Dust: cesses,” Journal of Marketing Research, November 1983, Conceptualizing Consumer Disposition of Possessions;” pp. 393–404; Ruth Bolton, “A Dynamic Model of the see also Erica Mina Okada, “Trade-Ins, Mental Account- Duration of the Customer’s Relationship with a Con- ing, and Product Replacement Decisions,” Journal of tinuous Service Provider,” Marketing Science 17, no. 1, Consumer Research, March 2001, pp. 433–446; Jacob Ja- 1998, pp. 45–65. coby, Carol K. Berning, and Thomas F. Dietvorst, “What 119. Thomas O. Jones and W. Earl Sasser, “Why Customers About Disposition?” Journal of Marketing, April 1977, Defect,” Harvard Business Review, November–December pp. 22–28; Gilbert D. Harrell and Diane M. McConocha, 1995, pp. 88–99. “Personal Factors Related to Consumer Product Dis- 120. Richard L. Oliver, “Whence Consumer Loyalty?” Journal posal,” Journal of Consumer Affairs, Winter 1992, of Marketing 63, 1999, pp. 33–44. pp. 397–417. 121. Michael Lewis, “The Infl uence of Loyalty Programs and 132. Jacoby, Berning, and Dietvorst, “What About Disposi- Short-Term Promotions on Customer Retention,” Jour- tion?”; Young and Wallendorf, “Ashes to Ashes, Dust to nal of Marketing Research, August 2004, pp. 281–292. Dust.” 122. Frederick F. Reichheld and W. Earl Sasser, “Zero Defec- 133. Harrell and McConocha, “Personal Factors Related to tions: Quality Comes to Services,” Harvard Business Re- Consumer Product Disposal Tendencies.” view, September 1990, pp. 105–111; Eugene Anderson, 134. Jacoby, Berning, and Dietvorst, “What About Claes Fornell, and Donald H. Lehman, “Customer Satis- Disposition?” faction, Market Share, and Profi tability: Findings from 135. John B. Sherry, Mary Ann McGrath, and Sidney J. Sweden,” Journal of Marketing, July 1994, pp. 53–66; Levy, “The Disposition of the Gift and Many Unhappy Rajendra K. Srivastava, Tassadduq A. Shervani, and Returns,” Journal of Retailing, Spring 1992, pp. 40–65. Liam Fahey, “Market-Based Assets and Shareholder 136. Young and Wallendorf, “Ashes to Ashes, Dust to Dust.” Value: A Framework for Analysis,” Journal of Marketing 137. Russell W. Belk, “Possessions and the Extended Self,” Jour- 62, no. 1, 1998, pp. 2–18. nal of Consumer Research, September 1988, pp. 139–168. 123. Werner Reinartz, Manfred Krafft, and Wayne D. Hoyer, 138. Young and Wallendorf, “Ashes to Ashes, Dust to Dust.” “The Customer Relationship Management Process: Its 139. Okada, “Trade-Ins, Mental Accounting, and Product Re- Measurement and Impact on Performance,” Journal of placement Decisions.” Marketing Research, August 2004, pp. 293–305; Suni 140. Melissa Martin Young, “Disposition of Possessions Dur- Mithas, M. S. Krishnan, and Claes Fornell, “Why Do ing Role Transitions,” in eds. Rebecca H. Holman and Customer Relationship Management Applications Michael R. Solomon, Advances in Consumer Research,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6161 111/18/081/18/08 5:32:315:32:31 PMPM N-62 Endnotes

vol. 18 (Provo, Utah: Association for Consumer Re- Fliers,” USA Today, February 21, 2007, p. 1B; Jeff Bailey, search, 1991), pp. 33–39. “Chief ‘Mortified’ by JetBlue Crisis,” New York Times, 141. James H. Alexander, “Divorce, the Disposition of the Re- February 19, 2007, p. A1. lationship, and Everything,” in eds. Rebecca H. Holman and Michael R. Solomon, Advances in Consumer Re- Chapter 12 search, vol. 18 (Provo, Utah: Association for Consumer 1. Chandra Johnson-Greene, “Hispanic Magazine Adver- Research, 1991), pp. 43–48. tising Up 22 Percent,” Folio, March 28, 2008, www 142. Ibid; Russell W. Belk, John F. Sherry, and Melanie .foliomag.com; “In Hispanic Ritual, A Place for Faith and Wallendorf, “A Naturalistic Inquiry into Buyer and Seller Celebration,” New York Times, January 5, 2008, p. B5; Behavior at a Swap Meet,” Journal of Consumer Walter Nicholls, “A Rite of Passage, a Slice of Tradition,” Research, March 1988, pp. 449–470. Washington Post, August 23, 2006, p. F1; Becky Tiernan, 143. Michael D. Reilly and Melanie Wallendorf, “A Compari- “Understanding Quinceañera Can Mean Business,” son of Group Differences in Food Consumption Using Daily Oklahoman, February 20, 2005, www.newsok.com; Household Refuse,” Journal of Consumer Research, Sep- Deborah Hirsch, “Quinceañera Parties Evolve as His- tember 1987, pp. 289–294. panics Assimilate into American Culture,” Orlando Sen- 144. For a review, see L. J. Shrum, Tina M. Lowrey, and John tinel, August 25, 2003; Amy Chozick, “Fairy-Tale A. McCarty, “Recycling as a Marketing Problem: Fifteenths,” Wall Street Journal, October 15, 2004, A Framework for Strategy Development,” Psychology pp. B1, B6. and Marketing, July–August 1994, pp. 393–416. 2. Charles D. Schewe and Geoffrey Meredith, “Segmenting 145. Abhijit Biswas, Jane W. Licata, Daryl McKee, Chris Pul- Global Markets by Generational Cohorts: Determining lig, and Christopher Daughtridge, “The Recycling Cycle: Motivations by Age,” Journal of Consumer Behavior 4, Waste Recycling and Recycling Shopping Behaviors,” no. 1, 2004, pp. 51–63. Journal of Public Policy and Marketing 19, Spring 2000, 3. Peter Francese, “Trend Spotting,” American Demo- pp. 93–105. graphics, July–August 2002, pp. 50+; Vickery, Greene, 146. Rik G. M. Pieters, “Changing Garbage Disposal Patterns Branch, and Nelson, “Marketers Tweak Strategies as Age of Consumers: Motivation, Ability, and Performance,” Groups Realign.” Journal of Public Policy and Marketing, Fall 1991, 4. Laura Zinn, “Teens: Here Comes the Biggest Wave Yet,” pp. 59–76. BusinessWeek, April 11, 1994, pp. 76–86; Lisa Marie Pe- 147. Richard P. Bagozzi and Pratibha Dabholkar, “Consumer tersen, “I Bought What Was on Sale,” Brandweek, Febru- Recycling Goals and Their Effect on Decisions to Recy- ary 22, 1993, pp. 12–13. cle,” Psychology and Marketing, July–August 1994, 5. Dennis H. Tootelian and Ralph M. Gaedecke, “The Teen pp. 313–340. Market: An Exploratory Analysis of Income, Spending, 148. E. Howenstein, “Marketing Segmentation for and Shopping Patterns,” Journal of Consumer Market- Recycling,” Environment and Behavior, March 1993, ing, Fall 1994, pp. 35–44; George P. Moschis and Roy L. pp. 86–102. Moore, “Decision Making Among the Young: A Social- 149. Shrum, Lowrey, and McCarty, “Recycling as a Marketing ization Perspective,” Journal of Consumer Research, Problem.” September 1979, pp. 101–112. 150. Susan E. Heckler, “The Role of Memory in Understand- 6. Rick Garlick and Kyle Langley, “Reaching Gen Y on Both ing and Encouraging Recycling Behavior,” Psychology Sides of the Cash Register,” Retailing Issues Letter, Cen- and Marketing, July–August 1994, pp. 375–392. ter for Retailing Studies at Texas A&M University, vol. 151. Pieters, “Changing Garbage Disposal Patterns of 18, no. 2, 2007, pp. 1–2. Consumers.” 7. Dannie Kjeldgaard and Søren Askegaard, “The Global- 152. Susan Warren, “Recycler’s Nightmare: Beer in Plastic,” ization of Youth Culture: The Global Youth Segment as Wall Street Journal, November 16, 1999, pp. B1, B4. Structures of Common Difference,” Journal of Con- 153. Kenneth R. Lord, “Motivating Recycling Behavior: A sumer Research 33, no. 2, 2006, pp. 231–247. Quasi-Experimental Investigation of Message and 8. “The Six Value Segments of Global Youth,” Brandweek, Source Strategies,” Psychology and Marketing, July– May 22, 2000, pp. 38–44. August 1994, pp. 341–358. 9. David Murphy, “Connecting with Online Teenagers,” 154. Heckler, “The Role of Memory in Understanding and Marketing, September 27, 2001, pp. 31–32. Encouraging Recycling Behavior.” 10. Noah Rubin Brier, “Coming of Age,” American Demo- 155. Peter Pae, “JetBlue’s Expansion Has Rivals Scrambling,” graphics, November 2004, pp. 16– 19. Los Angeles Times, April 16, 2008, p. A1; “The Customer 11. Peter Francese, “Ahead of the Next Wave,” American De- Service Elite,” BusinessWeek, February 21, 2008, www mographics, September 2003, pp. 42–43; Robert Guy .businessweek.com; Jena McGregor, “An Extraordinary Matthews, “Spirits Makers Aim to Shake Up Stodgy Stumble at JetBlue,” BusinessWeek, March 5, 2007, Brands with Youth Push,” Wall Street Journal, November pp. 58–59; Dan Reed, “JetBlue Tries to Make Up with 11, 2004, p. B5.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6262 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-63

12. “Resident Population Projections by Sex and Age: 2010 30. Pamela Paul, “Echo Boomerang,” American Demo- to 2050,” U.S. Interim Projections by Age, Sex, Race, and graphics, June 2001, pp. 45–49. Hispanic Origin, U.S. Census Bureau, March 2004, www 31. Debra O’Connor, “Home Stretch: Families Remodel .census.gov. Houses to Accommodate Parents or ‘Boomerang’ Chil- 13. “Teen Clout Grows; Chains React,” MMR, August 20, dren,” Pioneer Press, March 18, 2003, www.twincities 2001, pp. 29. .com/mld/pioneerpress. 14. Kerry Capell, “MTV’s World,” BusinessWeek, February 32. Angrisani, “X Marks the Spot.” 18, 2001, pp. 81–84; Sally Beatty and Carol Hymowitz, 33. Cyndee Miller, “X Marks the Lucrative Spot, But Some “How MTV Stays Tuned In to Teens,” Wall Street Journal, Advertisers Can’t Hit Target,” Marketing News, August 2, March 21, 2000, pp. B1, B4. 1993, pp. 1, 14; Pat Sloan, “Xers Brush Off Cosmetics 15. Paula Dwyer, “The Euroteens (and How to Sell to Marketers,” Advertising Age, September 27, 1993, p. 4. Them),” BusinessWeek, April 11, 1994, p. 84. 34. Alfred Schreiber, “Generation X the Next Big Event Tar- 16. Stephanie Clifford, “An Online Game So Mysterious Its get,” Advertising Age, June 21, 1993, p. S-3; Robert Famous Sponsor Is Hidden,” New York Times, April 1, Gustafson, “Marketing to Generation X? Better Practice 2008, p. C5. Safe Sex,” Advertising Age, March 7, 1994, p. 26. 17. Murphy, “Connecting with Online Teenagers”; Fara War- 35. Joseph B. White, “Toyota, Seeking Younger Drivers, Uses ner, “Booming Asia Lures Credit-Card Firms,” Wall Hip Hop, Web, Low Prices,” Wall Street Journal, Septem- Street Journal, November 24, 1995, p. B10. ber 22, 1999, p. B10. 18. Beatty and Hymowitz, “How MTV Stays Tuned In to 36. Horst Stipp, “Xers Are Not Created Equal,” Medi- Teens.” aweek, March 21, 1994, p. 20; Lisa Marie Petersen, 19. Maureen Tkacik, “Fast Times for Retail Chain Behind “Previews of Coming Attractions,” Brandweek, March the ‘Euro’ Shoe Trend,” Wall Street Journal, November 1993, pp. 22–23. 21, 2002, p. B1. 37. Angrisani, “X Marks the Spot.” 20. Matthew Grimm, “Irvington, 10533,” Brandweek, Au- 38. Laura Koss-Feder, “Want to Catch Gen X? Try Looking gust 17, 1993, pp. 11–13. on the Web,” Marketing News, June 8, 1998, p. 20. 21. Helene Cooper, “Once Again, Ads Woo Teens with 39. “Insurance Gets Hip,” American Demographics, January Slang,” Wall Street Journal, March 29, 1993, pp. B1, B6; 1, 2002, p. 48. Adrienne Ward Fawcett, “When Using Slang in Advertis- 40. Cheryl Russell, “The Power of One,” Brandweek, Octo- ing: BVC,” Advertising Age, August 23, 1993, p. S-6. ber 4, 1993, pp. 27–28, 30, 32. 22. Barbara Martinez, “Antismoking Ads Aim to Gross Out 41. Pamela Paul, “Targeting Boomers,” American Demo- Teens,” Wall Street Journal, March 21, 1997, pp. B1, B8. graphics, March 2003, pp. 24+. 23. Jennie L. Phipps, “Networks Drill Deeper into Teen 42. Alison Stein Wellner, “Generational Divide,” American Market,” Electronic Media, March 12, 2001, p. 20; Demographics, October 2000, pp. 52–58. Erin White, “Teen Mags for Guys, Not Dolls,” Wall 43. Pamela Paul, “Global Generation Gap,” American De- Street Journal, August 10, 2000, pp. B1, B4; Wendy mographics, March 2002, pp. 18–19. Bounds, “Teen-Magazine Boom: Beauty, Fashion, 44. “More at Home on the Road,” American Demographics, Stars, and Sex,” Wall Street Journal, December 7, 1998, June 2003, pp. 26–27. pp. B1, B10. 45. Ken Brown, “After Roaring Through the ‘90s, Harley’s En- 24. Cristina Merrill, “Keeping Up with Teens,” American De- gine Could Sputter,” Wall Street Journal, February 12, mographics, October 1999, pp. 27–31. 2002, www.wsj.com; Joseph Weber, “Harley Investors 25. Bob Tedeschi, “Online Retailers Say They Are Ready to May Get a Wobbly Ride,” BusinessWeek, February 11, Deliver Goods to Christmas Shoppers Who Waited Until 2002, p. 65. the Last Minute,” New York Times, December 20, 2004, 46. Peter Francese, “Trend Ticker: Big Spenders,” American p. C4. Demographics, September 2001, pp. 30–31; Susan 26. Jennifer Gill, “Contagious Commercials,” Inc., Novem- Mitchell, “How Boomers Save,” American Demograph- ber 2006, www.inc.com; Leigh Muzslay, “Shoes That ics, September 1994, pp. 22–29; “Baby Boomers Are Top Morph from Sneakers to Skates Are Flying out of Stores,” Dinner Consumers,” Frozen Food Age, February 1994, Wall Street Journal, July 26, 2001, p. B1. p. 33. 27. Jeffrey A. Trachtenberg, “Targeting Young Adults,” Wall 47. Shirley Leung, “Fast-Food Chains Upgrade Menus, and Street Journal, October 4, 2004, pp. B1, B5. Profits, with Pricey Sandwiches,” Wall Street Journal, 28. Christina Duff, “It’s Sad but True: Good Times Are Bad February 5, 2002, pp. B1–B3. for Real Slackers,” Wall Street Journal, August 6, 1998, 48. Cyndee Miller, “Jeans Marketers Loosen Up, Adjust to pp. A1, A5; Carol Angrisani, “X Marks the Spot,” Brand- Expanding Market,” Marketing News, August 31, 1992, marketing, April 2001, pp. 18+. pp. 6–7. 29. “Farther Along the Axis,” American Demographics, May 49. John Finotti, “Back in Fashion: After a Strong Start and 2004, pp. 21+. Then a Stumble, Specialty Retailer Chico’s FAS Is Riding

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6363 111/18/081/18/08 5:32:315:32:31 PMPM N-64 Endnotes

the Baby Boomer Wave,” Florida Trend, January 2002, Anthony C. Ursic, Michael L. Ursic, and Virginia L. pp. 16. Ursic, “A Longitudinal Study of the Use of the Elderly 50. Michael J. Weiss, “Chasing Youth,” American Demo- in Magazine Advertising,” Journal of Consumer Re- graphics, October 2002, pp. 35+; John Fetto, “Queen search, June 1986, pp. 131–133; John J. Burnett, “Exam- for a Day,” American Demographics, March 2000, ining the Media Habits of the Affl uent Elderly,” Journal pp. 31–32. of Advertising Research, October–November 1991, 51. Michelle Edgar, “Olay Ramping Up Skin Care Offering,” pp. 33–41. WWD, May 4, 2007, p. 7; Cris Prystay and Sarah Ellison, 62. Patti Williams and Aimee Drolet, “Age-Related Differ- “Time for Marketers to Grow Up?” Wall Street Journal, ences in Responses to Emotional Advertisements,” Jour- February 27, 2003, pp. B1, B4. nal of Consumer Research 32, no. 3, 2005, pp. 343–354. 52. Carol M. Morgan, “The Psychographic Landscape of 63. “America’s Aging Consumers,” Discount Merchandiser, 50-Plus,” Brandweek, July 19, 1993, pp. 28–32; Phil September 1993, pp. 16–28; John and Cole, “Age Differ- Goodman, “Marketing to Age Groups Is All in the Mind ences in Information Processing.” Set,” Marketing News, December 6, 1993, p. 4. 64. Amy Merrick, “Gap’s Greatest Generation?” Wall Street 53. Catherine A. Cole and Gary J. Gaeth, “Cognitive and Journal, September 15, 2004, pp. B1, B3. Age-Related Differences in the Ability to Use Nutri- 65. Lisa D. Spiller and Richard A. Hamilton, “Senior Citizen tional Information in a Complex Environment,” Journal Discount Programs: Which Seniors to Target and Why,” of Marketing Research, May 1990, pp. 175–184; Journal of Consumer Marketing, Summer 1993, Catherine A. Cole and Siva K. Balasubramanian, “Age pp. 42–51; Kelly Tepper, “The Role of Labeling Processes Differences in Consumers’ Search for Information: in Elderly Consumers’ Responses to Age Segmentation Public Policy Implications,” Journal of Consumer Re- Cues,” Journal of Consumer Research, March 1994, search, June 1993, pp. 157–169; Deborah Roedder John pp. 503–519. and Catherine A. Cole, “Age Differences in Information 66. Jinkook Lee and Loren V. Geistfeld, “Elderly Consumers’ Processing: Understanding Deficits in Young and Receptiveness to Telemarketing Fraud,” Journal of Pub- Elderly Consumers,” Journal of Consumer Research, lic Policy & Marketing 18, no. 2, Fall 1999, pp. 208–217; December 1986, pp. 297–315. John R. Emshwiller, “Having Lost Thousands to Con Art- 54. Carolyn Yoon, “Age Differences in Consumers’ Process- ists, Elderly Widow Tells Cautionary Tale,” Wall Street ing Strategies: An Investigation of Moderating Differ- Journal, August 9, 1996, pp. B1, B5. ences,” Journal of Consumer Research, December 1997, 67. Joan Meyers-Levy, “The Infl uence of Sex Roles on Judg- pp. 329–342. ment,” Journal of Consumer Research, March 1988, 55. Sharmistha Law, Scott A. Hawkins, and Fergus I. M. pp. 522–530. Craik, “Repetition-Induced Belief in the Elderly: Reha- 68. Charles S. Areni and Pamela Kiecker, “Gender Differ- bilitating Age-Related Memory Deficits,” Journal of ences in Motivation: Some Implications for Manipulat- Consumer Research, September 1998, pp. 91–107. ing Task-Related Involvement,” in ed. Janeen Arnold 56. Catherine A. Cole and Gary J. Gaeth, “Cognitive and Costa, Gender and Consumer Behavior (Salt Lake City, Age-Related Differences in the Ability to Use Nutri- Utah: University of Utah Printing Service, 1993), tional Information in a Complex Environment,” Jour- pp. 30–43; Brenda Giner and Eileen Fischer, “Women nal of Marketing Research, May 1990, pp. 175–184; Cole and Arts, Men and Sports: Two Phenomena or One?” in and Balasubramanian, “Age Differences in Consumers’ ed. Janeen Arnold Costa, Gender and Consumer Behavior Search for Information: Public Policy Implications,”; (Salt Lake City, Utah: University of Utah Printing John and Cole, “Age Differences in Information Pro- Service, 1993), p. 149. cessing: Understanding Defi cits in Young and Elderly 69. Douglas B. Holt and Craig J. Thompson, “Man-of-Action Consumers.” Heroes: The Pursuit of Heroic Masculinity in Everyday 57. Michael Moss, “Leon Black Bets Big on the Elderly,” Consumption,” Journal of Consumer Research, Septem- Wall Street Journal, July 24, 1998, pp. B1, B8. ber 2004, pp. 425–440. 58. Raphaelle Lambert-Pandraud, Gilles Laurent, and Eric 70. Elia Kacapyr, “The Well-Being of American Women,” Lapersonne, “Repeat Purchasing of New Automobiles American Demographics, August 1998, pp. 30, 32; by Older Consumers: Empirical Evidence and Interpre- “Women in the United States: March 2000 (PPL-121),” tations,” Journal of Marketing, April 2005, pp. 97–113. U.S. Department of Commerce, March 2000, www 59. Patrick M. Reilly, “What a Long Strange Trip It’s Been,” .census.gov/population/www/socdemo/ppl-121.html. Wall Street Journal, April 7, 1999, pp. B1, B4. 71. Chen May Yee, “High-Tech Lift for India’s Women,” Wall 60. Ronald E. Milliman and Robert C. Erffmeyer, “Improv- Street Journal, November 1, 2000, pp. B1, B4; Al-ladi ing Advertising Aimed at Seniors,” Journal of Advertis- Venkatesh, “Gender Identity in the Indian Context, a ing Research, December 1989–January 1990, pp. 31–36. Socio-Cultural Construction of the Female Consumer,” in 61. Robin T. Peterson, “The Depiction of Senior Citizens in ed. Costa, Gender and Consumer Behavior, pp. 119–129. Magazine Advertisements: A Content Analysis,” Jour- 72. Timothy M. Smith, Srinath Gopalakrishna, and Paul M. nal of Business Ethics, September 1992, pp. 701–706; Smith, “Men’s and Women’s Responses to Sex Role

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6464 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-65

Portrayals in Advertisements,” Journal of Marketing vertising: A Magazine Content Analysis,” Journal of Ad- Research, March 2004, pp. 61–77. vertising, Spring 1998, pp. 113–124. 73. Lynn J. Jaffe and Paul D. Berger, “Impact on Purchase 89. Geoffrey A. Fowler, “Marketers Take Heed: The Macho Intent of Sex-Role Identity and Product Positioning,” Chinese Man Is Back,” Wall Street Journal, December Psychology and Marketing, Fall 1988, pp. 259–271. 18, 2002, p. B1. 74. David Whelan, “Do Ask, Do Tell,” American Demograph- 90. Thomas W. Whipple and Mary K. McManamon, “Impli- ics, November 2001, p. 41. cations of Using Male and Female Voices in Commer- 75. John Fetto, “In Broad Daylight,” American Demographics, cials: An Exploratory Study,” Journal of Advertising, February 2001, pp. 16–20; Ronald Alsop, “Cracking the Gay Summer 2002, pp. 79–91. Market Code,” Wall Street Journal, June 29, 1999, p. B1. 91. “An All-women Fitness Event,” Malaysia Star, March 20, 76. Steven M. Kates, “The Dynamics of Brand Legitimacy: 2008, http://thestar.com.my. An Interpretive Study in the Gay Men’s Community,” 92. Patrick M. Reilly, “Hard-Nosed Allure Wins Readers and Journal of Consumer Research, September 2004, Ads,” Wall Street Journal, August 27, 1992, p. B8; Seema pp. 455–464. Nayyar, “Net TV Soap Ads: Lever Alone Hit Men,” 77. Stuart Elliott, “A Whole New Meaning for the Phrase Brandweek, July 13, 1992, p. 10. ‘City of Brotherly Love,’” New York Times, June 22, 2004, 93. Sandra Yin, “Home and Away,” American Demographics, www.nytimes.com. March 2004, p. 15. 78. Joan Meyers-Levy and Durairaj Maheswaran, “Explor- 94. Ignacio Vazquez, “Mexicans Are Buying ‘Made in USA’ ing Differences in Males’ and Females’ Processing Strat- Food,” Marketing News, August 31, 1998, p. 14. egies,” Journal of Consumer Research, June 1991, 95. Susan Mitchell, “Birds of a Feather,” American Demo- pp. 63–70; William K. Darley and Robert E. Smith, graphics, February 1995, pp. 40–48. “Gender Differences in Information Processing Strate- 96. Michael Weiss, “Parallel Universe,” American Demo- gies: An Empirical Test of the Selectivity Model in Ad- graphics, October 1999, pp. 58–63. vertising Response,” Journal of Advertising, Spring 1995, 97. Adapted from Claritas, “PRIZM NE Target Finder Report pp. 41–56; Barbara B. Stern, “Feminist Literary Criticism Ranked by Segment.” and the Deconstruction of Ads: A Postmodern View of 98. Greg Johnson, “Beyond Burgers: New McDonald’s Menu Advertising and Consumer Responses,” Journal of Con- Makes Run for the Border,” Los Angeles Times, August sumer Research, March 1993, pp. 556–566. 13, 2000, pp. C1. 79. Meyers-Levy, “The Infl uence of Sex Roles on Judgment”; 99. Chad Terhune, “Snack Giant’s Boats Sting Regional Ri- Joan Meyers-Levy, “Priming Effects on Product Judg- vals,” Wall Street Journal, July 29, 2004, pp. B1–B2. ments: A Hemispheric Interpretation,” Journal of Con- 100. Mitchell, “Birds of a Feather.” sumer Research, June 1989, pp. 76–86. 101. Ray Schultz, “ZIP 1 4 1 2 5 ZIP 1 6,” Direct Magazine, 80. Laurette Dube and Michael S. Morgan, “Trend Effects February 1, 2007, n.p. and Gender Differences in Retrospective Judgments of 102. Mike Freeman, “Clusters of Customers,” San Diego Consumption Emotions,” Journal of Consumer Re- Union-Tribune, December 19, 2004, www.signosandiego search, September 1996, pp. 156–162. .com. 81. Richard Elliot, “Gender and the Psychological Meaning 103. Weiss, “Parallel Universe.” of Fashion Brands,” in ed. Janeen Arnold Costa, Gender 104. Haipeng (Allan) Chen, Sharon Ng, and Akshay R. Rao, and Consumer Behavior (Salt Lake City, Utah: Univer- “Cultural Differences in Consumer Impatience,” Journal sity of Utah Printing Service, 1993), pp. 99–105. of Marketing Research, August 2005, pp. 291–301. 82. Suzanne C. Grunert, “On Gender Differences in Eating 105. See Daphna Oyserman, “High Power, Low Power, and Behavior as Compensatory Consumption,” in ed. Costa, Equality: Culture Beyond Individualism and Collectiv- Gender and Consumer Behavior, pp. 74–86. ism,” Journal of Consumer Psychology 16, no. 4, 2006, 83. Clifford Krauss, “Women, Hear Them Roar,” New York pp. 352–356. Times, July 25, 2007, pp. C1, C9. 106. Sharon Shavitt, Ashok K. Lalwani, Jing Zhang, and 84. Linda Bock, “Bye-Bye Barber,” Telegram & Gazette Carlos J. Torelli, “The Horizontal/Vertical Dimension in (Worcester, MA), April 1, 2008, www.telegram.com. Cross-Cultural Consumer Research,” Journal of Con- 85. Michael Schwirtz, “Russian Vodka with a Feminine sumer Psychology 16, no. 4, 2006, pp. 325–342; Joan Kick,” New York Times, March 30, 2008, p. ST-2. Meyers-Levy, “Using the Horizontal/Vertical Distinction 86. Amy Tsao, “Retooling Home Improvement,” Business- to Advance Insights into Consumer Psychology,” Jour- Week, February 14, 2005, www.businessweek.com. nal of Consumer Psychology 16, no. 4, 2006, pp. 347–351; 87. Robert J. Fisher and Laurette Dubé, “Gender Differences Jennifer L. Aaker, “Delineating Culture,” Journal of Con- in Responses to Emotional Advertising: A Social Desir- sumer Psychology 16, no. 4, 2006, pp. 343–347; Sharon ability Perspective,” Journal of Consumer Research 31, Shavitt, Ashok K. Lalwani, Jing Zhang, and Carlos J. no. 4, 2005, pp. 850–858. Torelli, “Reflections on the Meaning and Structure of 88. John B. Ford, Patricia Kramer, Earl D. Honeycutt Jr., and the Horizontal/Vertical Dimension,” Journal of Con- Susan L. Casey, “Gender Role Portrayals in Japanese Ad- sumer Psychology 16, no. 4, 2006, pp. 357–362.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6565 111/18/081/18/08 5:32:315:32:31 PMPM N-66 Endnotes

107. Michelle R. Nelson, Frédéric F. Brunel, Magne Supphel- 123. Penaloza, “Atravesando Fronteras/Border Crossings.” len, and Rajesh V. Manchanda, “Effects of Culture, Gen- 124. Humberto Valencia, “Developing an Index to Measure der, and Moral Obligations on Responses to Charity Hispanicness,” in eds. Elizabeth C. Hirschman and Mor- Advertising Across Masculine and Feminine Cultures,” ris B. Holbrook, Advances in Consumer Research, vol. 12 Journal of Consumer Psychology 16, no. 1, 2006, (Provo, Utah: Association for Consumer Research, 1981), pp. 45–56. pp. 18–21; Rohit Deshpande, Wayne D. Hoyer, and 108. Donnel A. Briley and Jennifer L. Aaker, “When Does Cul- Naveen Donthu, “The Intensity of Ethnic Affiliation: A ture Matter? Effects of Personal Knowledge on the Cor- Study of the Sociology of Hispanic Consumption,” Jour- rection of Culture-Based Judgments,” Journal of nal of Consumer Research, September 1986, pp. 214–220. Marketing Research, August 2006, pp. 395–408. 125. Cynthia Webster, “Effects of Hispanic Ethnic Identifi ca- 109. Steven M. Kates and Charlene Goh, “Brand Morphing,” tion on Marital Roles in the Purchase Decision Process,” Journal of Advertising, Spring 2003, pp. 59–68. Journal of Consumer Research, September 1994, 110. Yumiko Ono, “U.S. Superstores Find Japanese Are pp. 319–331. a Hard Sell,” Wall Street Journal, February 14, 2000, 126. Cynthia Webster, “The Effects of Hispanic Subcultural pp. B1, B4. Identifi cation on Information Search Behavior,” Journal 111. Normandy Madden, “Inside the Asian Colossus,” Adver- of Advertising Research, September–October 1992, pp. tising Age, August 16, 2004, www.adage.com. 54–62; Naveen Donthu and Joseph Cherian, “Hispanic 112. George P. Moschis, Consumer Socialization (Lexington, Coupon Usage: The Impact of Strong and Weak Ethnic Mass.: D. C. Heath, 1987); Lisa Penaloza, “Atravesando Identifi cation,” Psychology and Marketing, November– Fronteras/Border Crossings: A Critical Ethnographic December 1992, pp. 501–510. Exploration of the Consumer Acculturation of Mexican 127. Dianne Solis, “Latino Buying Power Still Surging: It Will Immigrants,” Journal of Consumer Research, June 1994, Exceed That of Blacks in 2007, Report Says,” Dallas Morn- pp. 32–54. ing News, September 1, 2006, www.dallasnews.com. 113. Sonya A. Grier, Anne M. Brumbaugh, and Corliss G. 128. Hillary Chura, “Sweet Spot,” Advertising Age, November Thornton, “Crossover Dreams: Consumer Responses to 12, 2001, pp. 1, 16; Roberta Bernstein, “Food For Ethnic-Oriented Products,” Journal of Marketing, April Thought,” American Demographics, May 2000, 2006, pp. 35–51. pp. 39–42. 114. Jean-Francois Ouellet, “Consumer Racism and Its Effects 129. Claire Hoffman, “Small Business; Taking a Shine to Hair on Domestic Cross-Ethnic Product Purchase: An Empir- Care Business,” Los Angeles Times, September 13, 2006, ical Test in the United States, Canada, and France,” p. C1. Journal of Marketing, January 2007, pp. 113–128. 130. Suzanne Vranica, “Miller Turns Eye Toward Hispanics,” 115. U.S. Census Bureau, “Projected Population of the United Wall Street Journal, October 8, 2004, p. B3. States, by Race and Hispanic Origin: 2000–2050,” March 131. “The Best Way to Court Hispanics May Be to Get Granu- 18, 2004, www.census.gov/ipc/www/usinterimproj. lar and Local,” MediaWeek, March 3, 2008, www 116. Rebecca Gardyn, “Habla English?” American Demo- .mediaweek.com. graphics, April 2001, pp. 54–57. 132. “10 Largest Advertisers to the Hispanic Market, 1999 vs. 117. Rebecca Gardyn and John Fetto, “Race, Ethnicity, and 2000,” Marketing News, July 2, 2001, p. 17. the Way We Shop,” American Demographics, February 133. Jones, “Translating for the Hispanic Market.” 2003, pp. 30–33; Joan Raymond, “The Multicultural 134. Rossman, Multicultural Marketing. Report,” American Demographics, November 2001, 135. Rohit Deshpande and Douglas M. Stayman, “A Tale of pp. S3–S6; Rebecca Gardyn, “True Colors,” American Two Cities: Distinctiveness Theory and Advertising Ef- Demographics, April 2001, pp. 14–17. fectiveness,” Journal of Marketing Research, February 118. Kimberly Palmer, “Ads for Ethnic Hair Care Show a New 1994, pp. 57–64. Face,” Wall Street Journal, July 21, 2003, pp. B1, B3. 136. See Claudia V. Dimofte, Mark R. Forehand, and Rohit 119. Marlene Rossman, “Inclusive Marketing Shows Sensitiv- Deshpandé, “Ad Schema Incongruity as Elicitor of Eth- ity,” Marketing News, October 10, 1994, p. 4. nic Self-Awareness and Differential Advertising Re- 120. “Nation’s Population One-Third Minority,” U.S. Census sponse,” Journal of Advertising, Winter 2003–2004, Bureau News, May 10, 2006, www.census.gov. pp. 7–17; Mark R. Forehand and Rohit Deshpandé, 121. Pamela Paul, “Hispanic Heterogenity,” Forecast, June 4, “What We See Makes Us Who We Are: Priming Ethnic 2001, pp. 1; Geoffrey Paulin, “A Growing Market: Self-Awareness and Advertising Response,” Journal of Expenditures by Hispanics,” Monthly Labor Review, Marketing Research, August 2001, pp. 336–348. March 1998, pp. 3–21. 137. Anne M. Brumbaugh, ‘Source and Nonsource Cues in 122. Carrie Goerne, “Go the Extra Mile to Catch Up with His- Advertising and Their Effects on the Activation of Cul- panics,” Marketing News, December 24, 1990, p. 13; tural and Subcultural Knowledge on the Route to Per- Marlene Rossman, Multicultural Marketing (New York: suasion,” Journal of Consumer Research, September American Management Association, 1994). 2002, pp. 258–269.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6666 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-67

138. Robert E. Wilkes and Humberto Valencia, “Hispanics 156. Mike Shields, “BET Digital Launches New African- and Blacks in Television Commercials,” Journal of Ad- American Ad Net,” Mediaweek, January 14, 2008, p. 8. vertising, March 1989, pp. 19–25. 157. “10 Largest Advertisers to the African American Market, 139. Scott Koslow, Prem N. Shamdasani, and Ellen E. 2000,” Marketing News, July 2, 2001, p. 17. Touchstone, “Exploring Language Effects in Ethnic 158. Jennifer L. Aaker, Anne M. Brumbaugh, and Sonya A. Advertising: A Sociolinguistic Perspective,” Journal of Grier, “Nontarget Markets and Viewer Distinctiveness: Consumer Research, March 1994, pp. 575–585. The Impact of Target Marketing on Advertising Atti- 140. Laurel Wentz, “Cultural Cross Over,” Advertising Age, tudes,” Journal of Consumer Psychology 9, no. 3, 2000, July 7, 2003, pp. S-4+. pp. 127–140. 141. David Luna and Laura A. Peracchio, “Advertising to Bi- 159. Donnel A. Briley, L. J. Shrum, and Robert S. Wyer Jr., lingual Consumers: The Impact of Code-switching on “Subjective Impressions of Minority Group Representa- Persuasion,” Journal of Consumer Research 31, no. 4, tion in the Media: A Comparison of Majority and 2005, pp. 760–765; David Luna, Dawn Lerman, and Minority Viewers’ Judgments and Underlying Processes,” Laura A. Peracchio, “Structural Constraints in Code- Journal of Consumer Psychology 17, no. 1, 2007, pp. Switched Advertising,” Journal of Consumer Research 36–48; William J. Qualls and David J. Moore, “Stereotyp- 32, no. 3, 2005, pp. 416–423. ing Effects on Consumers’ Evaluation of Advertising: Im- 142. Kris Hudson and Ana Campoy, “Hispanics’ Hard Times pact of Racial Difference Between Actors and Viewers,” Hit Wal-Mart,” Wall Street Journal, August 29, 2007, p. A8. Psychology and Marketing, Summer 1990, pp. 135–151. 143. “The DNR List: Latino Logistics,” Daily News Record, 160. Sonia Alleyne, “The Magic Touch,” Black Enterprise, August 23, 2004, p. 136. June 1, 2004, n.p. 144. “Nation’s Population One-Third Minority.” 161. Tommy E. Whittler and Joan DiMeo, “Viewers’ Reactions 145. William H. Frey, “Revival,” American Demographics, Oc- to Racial Cues in Advertising Stimuli,” Journal of Adver- tober 2003, pp. 27+; “Black Population Surged During tising Research, December 1991, pp. 37–46. ‘90s: U.S. Census,” Jet, August 27, 2001, p. 18. 162. Tommy E. Whittler, “Viewers’ Processing of Source and 146. “Where Blacks, Whites Diverge,” Brandweek, May 3, Message Cues in Advertising Stimuli,” Psychology & 1993, p. 22. Marketing, July–August 1989, pp. 287–309. 147. Howard Schlossberg, “Many Marketers Still Consider 163. “Nation’s Population One-Third Minority.” Blacks ‘Dark-Skinned Whites,’” Marketing News, Janu- 164. “Diversity in America: Asians,” American Demographics, ary 18, 1993, pp. 1, 13. November 2002, p. S14; William H. Frey, “Micro 165. 148. Alan J. Bush, Rachel Smith, and Craig Martin, “The In- Melting Pots,” American Demographics 25, no. 6, 2001, fl uence of Consumer Socialization Variables on Attitude pp. 20–23. Toward Advertising: A Comparison of African-Ameri- 165. “Diversity in America: Asians.” cans and Caucasians,” Journal of Advertising 28, no. 3, 166. Jonathan Burton, “Advertising Targeting Asians,” Fall 1999, pp. 13–24. Far Eastern Economic Review, January 21, 1993, 149. Solis, “Latino Buying Power Still Surging: It Will Exceed pp. 40–41. That of Blacks in 2007, Report Says.” 167. Saul Gitlin, “An Optional Data Base,” Brandweek, Janu- 150. Corliss L. Green, “Ethnic Evaluations of Advertising: In- ary 5, 1998, p. 16. teraction Effects of Strength of Ethnic Identification, 168. Bill Kossen, “Japanese-Language Ads Demonstrate Media Placement, and Degree of Racial Composition,” Novel Marketing Approach,” Seattle Times, July 3, 2001, Journal of Advertising 28, no. 1, Spring 1999, pp. 49–64; www.seattletimes.com. Pepper Miller and Ronald Miller, “Trends Are Opportu- 169. Rebecca Gardyn and John Fetto, “The Way We Shop,” nities for Targeting African-Americans,” Marketing American Demographics, February 2003, pp. 31+. News, January 20, 1992, p. 9. 170. “Asian Americans Lead the Way Online,” Min’s New 151. “African-Americans Go Natural,” MMR, December 17, Media Report, December 31, 2001. 2001, p. 43. 171. Rebecca Gardyn and John Fetto, “The Way We Shop,” 152. Alan J. Bush, Rachel Smith, and Craig Martin, “The In- American Demographics, February 2003, pp. 31+. fl uence of Consumer Socialization Variables on Attitude 172. U.S. Census Bureau, “Income 2002,” Current Population Toward Advertising: A Comparison of African-Americans Survey, 2002, www.census.gov; “Diversity in America: and Caucasians,” Journal of Advertising 28, no. 3, Fall Asians.” 1999, pp. 13–24. 173. Chui Li, “The Asian Market for Personal Products,” 153. Green, “Ethnic Evaluations of Advertising.” Drug & Cosmetic Industry, November 1992, pp. 32–36; 154. Jake Holden, “The Ring of Truth,” American Demo- William Dunn, “The Move Toward Ethnic Marketing,” graphics, October 1998, p. 14. Nation’s Business, July 1992, pp. 39–41; Rossman, Multi- 155. Mary Connelly, “Lincoln Ads Target Blacks; Campaign cultural Marketing. Features Stories of Success,” Automotive News, October 174. Mark Peters, “An Asian Niche at Mohegan Sun,” Hartford 30, 2006, p. 6. Courant, August 11, 2007, p. E1.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6767 111/18/081/18/08 5:32:315:32:31 PMPM N-68 Endnotes

175. Marty Bernstein, “Auto Advertisers Shift Some Attention tomized Products and Promotions,” The Food Institute to Asian-Americans,” Automotive News, October 13, Report, July 16, 2007, p. 1. 2003, p. 4M; Julie Cantwell, “Zero Gives New Life to Big 3 in the West; New Plans Include More Dealer Ad Money Chapter 13 and Multicultural Marketing,” Automotive News, 1 John Hagel and John Seely Brown, “Learning from Tata’s November 12, 2001, p. 35. Nano,” BusinessWeek Online, February 28, 2008, www 176. “HSBC Banks on World Cup Soccer Web Site, in .businessweek.com; Greg Keenan, “Car Sales ‘Epicentre’ Chinese,” Brandweek, April 1, 2002, p. 30. Shifts to New Ground,” The Globe and Mail, March 28, 177. Wayne Karrfalt, “Case Study: Cruising to New Custom- 2008, www.theglobeandmail.com; “The In-Betweeners: ers,” Cable TV: The Multicultural Connection, n.d., Economics Focus,” The Economist, February 2, 2008, p. S10. p. 88; Diana Farrell and Eric Beinhocker, “The World’s 178. “NBA Drops Chinese Insert to Salute Yao, Wang, and Next Big Spenders,” Newsweek International, May 28, Bateer,” People’s Daily Online, October 30, 2003, www 2007, n.p.; Joe Sharkey, “Indian Airline Makes Its Case as .english.people.com.cn. a Premier-Class Contender,” New York Times, July 31, 179. Jonathan Burton, “Advertising Targeting Asians,” Far 2007, p. C8. Eastern Economic Review, January 21, 1993, pp. 40–41; 2. Pierre Bourdieu, Language and Symbolic Power Brett A. S. Martin, Christina Kwai-Choi Lee, and Yang (Cambridge, Mass.: Harvard University Press, 1991). Feng, “The Influence of Ad Model Ethnicity and Self- 3. Richard P. Coleman, “The Continuing Significance of Referencing on Attitudes,” Journal of Advertising, Winter Social Class to Marketing,” Journal of Consumer Re- 2004, pp. 27–37. search, December 1983, pp. 265–280; Wendell 180. Linda Laban, “Crossing Cultures,” Boston Globe, April 5, Blanchard, Thailand, Its People, Its Society, Its Culture 2007, p. 6. (New Haven, Conn.: HRAF Press, 1990), as cited in Sak 181. Onkvisit and Shaw, International Marketing; Charles M. Onkvisit and John J. Shaw, International Marketing: Schaninger, Jacques C. Bourgeois, and W. Christian Analysis and Strategy (Columbus, Ohio: Merrill, 1989), Buss, “French-English Canadian Subcultural Consump- p. 293. tion Differences,” Journal of Marketing, Spring 1985, 4. Edward W. Cundiff and Marye T. Hilger, Marketing in the pp. 82–92. International Environment (Englewood Cliffs, N.J.: 182. Brian Dunn, “Nationalism in Advertising: Dead or Prentice-Hall, 1988), as cited in Mariele K. DeMooij and Alive?” Adweek, November 22, 1993. Warren Keegan, Advertising Worldwide (Englewood 183. Hans Hoefer, Thailand (Boston: Houghton Mifflin, Cliffs, N.J.: Prentice-Hall, 1991), p. 96. 1993). 5. Onkvisit and Shaw, International Marketing. 184. Saritha Rai, “India’s Boom Spreads to Smaller Cities,” 6. Ernst Dichter, “The World Consumer,” Harvard Business New York Times, January 4, 2005, p. C5. Review, July–August 1962, pp. 113–123, as cited in Cun- 185. Pamela Paul, “Religious Identity and Mobility,” American diff and Hilger, Marketing in the International Environ- Demographics, March 2003, pp. 20–21; Pamela Paul, ment, p. 135. “One Nation, Under God?” American Demographics, 7. Richard P. Coleman, “The Signifi cance of Social Stratifi - January 2002, pp. 16–17. cation in Selling,” in ed. Martin L. Bell, Marketing: 186. Priscilla L. Barbera, “Consumer Behavior and Born- A Maturing Discipline (Chicago: American Marketing Again Christianity,” in eds. Jagdish N. Sheth and Association, 1960), pp. 171–184. Elizabeth C. Hirschman, Research in Consumer Behav- 8. Douglas E. Allen and Paul F. Anderson, “Consumption ior (Greenwich, Conn.: JAI Press, 1988), pp. 193–222. and Social Stratifi cation: Bourdieu’s Distinction,” in eds. 187. “Salem Communications Income Down in 4Q,” Los Chris T. Allan and Deborah Roedder John, Advances in Angeles Business, March 4, 2008, www.bizjournals.com; Consumer Research, vol. 21 (Provo, Utah: Association for Rodney Ho, “Rappin’ and Rockin’ for the Lord,” Wall Consumer Research, 1994), pp. 70–73. Street Journal, February 28, 2001, pp. B1, B4. 9. Pierre Bourdieu, Distinction: A Social Critique of the 188. Jennifer Youssef, “New Wal-Mart Draws Crowd,” Detroit Judgment of Taste (Cambridge, Mass.: Harvard Univer- News, March 6, 2008, www.detnews.com. sity Press, 1984). 189. Lisa Miller, “Registers Ring in Sanctuary Stores,” Wall 10. Michael R. Solomon, “Deep Seated Materialism: The Street Journal, December 17, 1999, pp. B1, B4; Elizabeth Case of Levi’s 501 Jeans,” in ed. Richard J. Lutz, Ad- Bernstein, “Holy Frappuccino!” Wall Street Journal, Au- vances in Consumer Research, vol. 13 (Provo, Utah: As- gust 3, 2001, pp. W1, W8. sociation for Consumer Research, 1986), pp. 619–622. 190. Stephanie Kang, “Pop Culture Gets Religion,” Wall Street 11. Coleman, “The Continuing Signifi cance of Social Class Journal, May 5, 2004, pp. B1, B2. to Marketing.” 191. Julie Jargon, “Can M’m, M’m Good Translate?” Wall 12. See Joan M. Ostrove and Elizabeth R. Cole, “Privileging Street Journal, July 9, 2007, p. A16; “Campbell Soup Aims Class: Toward a Critical Psychology of Social Class in the at China, Russia,” Los Angeles Times, July 10, 2007, p. C2; Context of Education,” Journal of Social Issues, Winter “Campbell Soup Entering Russia and China with Cus- 2003, pp. 677+; and Charles M. Schaninger, “Social Class

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6868 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-69

Versus Income Revisited: An Empirical Investigation,” 27. Roger Burbach and Steve Painter, “Restoration in Journal of Marketing Research, May 1981, pp. 192–208. Czechoslovakia,” Monthly Review, November 1990, 13. Gillian Stevens and Joo Hyun Cho, “Socioeconomic In- pp. 36–49; Rahul Jacob, “The Big Rise,” Fortune, May 30, dexes and the New 1980 Census Occupational Classifi - 1994, pp. 74–80. cation Scheme,” Social Science Research, March 1985, 28. Haque, “Marketing Opportunities in the Middle East.” pp. 142–168; Charles B. Nam and Mary G. Powers, The 29. Jacob, “The Big Rise.” Socioeconomic Approach to Status Measurement (Hous- 30. David Wessel, “Barbell Effect: The Future of Jobs,” Wall ton: Cap and Gown Press, 1983). Street Journal, April 2, 2004, p. A1; Matt Murray, “Settling 14. Diane Crispell, “The Real Middle Americans,” American for Less,” Wall Street Journal, August 13, 2003, p. A1; Greg Demographics, October 1994, pp. 28–35; Michael J. Duncan, Martha Hill, and Willard Rogers, “The Chang- Hout, “More Universalism, Less Structural Mobility: ing Fortunes of Young and Old,” American Demograph- The American Occupational Structure in the 1980s,” ics, August 1986, pp. 26–33; Katherine S. Newman, Falling American Journal of Sociology, May 1988, pp. 1358–1400. from Grace: The Experience of Downward Mobility in the 15. Peter Francese, “The College–Cash Connection,” American Middle Class (New York: Free Press, 1988); American Demographics, March 2002, pp. 42+; Patricia Kenneth Labich, “Class in America,” Fortune, February Cohen, “Forget Lonely. Life Is Healthy at the Top,” New 7, 1994, pp. 114–126. York Times, May 15, 2004, p. B9. 31. Newman, Falling from Grace; Eisler, Class Act. 16. William L. Wilkie, Consumer Behavior, 2nd ed. (New 32. Michael J. Weiss, “Great Expectations,” American Demo- York: Wiley, 1990). graphics, May 2003, pp. 26–35. 17. Güliz Ger, Russell W. Belk, and Dana-Nicoleta Lascu, “The 33. Scott D. Roberts, “Consumer Responses to Involuntary Development of Consumer Desire in Marketizing and Job Loss,” in eds. Rebecca H. Holman and Michael R. Developing Economies: The Cases of Romania and Tur- Solomon, Advances in Consumer Research, vol. 18 key,” in eds. Leigh McAlister and Michael L. Rothschild, (Provo, Utah: Association for Consumer Research, Advances in Consumer Research, vol. 20 (Provo, Utah: As- 1988), pp. 40–42. sociation for Consumer Research, 1992), pp. 102–107. 34. Deborah Ball, “Despite Downturn, Japanese Are Still 18. M. R. Haque, “Marketing Opportunities in the Middle Having Fits for Luxury Goods,” Wall Street Journal, April East,” in ed. V. H. Manek Kirpalani, International Business 24, 2001, pp. B1, B4. Handbook (New York: Haworth Press, 1990), pp. 375–416. 35. Labich, “Class in America.” 19. W. Lloyd Warner, Marchia Meeker, and Kenneth Eells, 36. Labich, “Class in America.” Social Class in America (Chicago: Science Research As- 37. John Brooks, Showing Off in America: From Conspicu- sociates, 1949); August B. Hollingshead and Fredrick C. ous Consumption to Parody Display (Boston: Little, Redlich, Social Class and Mental Illness, A Community Brown, 1981); for those interested in reading more Study (New York: Wiley, 1958). about the theory of conspicuous consumption, see 20. Gerhard Lenski, “Status Crystallization: A Non-Vertical Thorstein Veblen, The Theory of the Leisure Class (New Dimension of Social Status,” American Sociological York: Macmillan, 1899). Review, August 1956, pp. 458–464. 38. Aron O’Cass and Hmily McEwen, “Exploring Consumer 21. Alison Stein Wellner, “The Money in the Middle,” Status and Conspicuous Consumption,” Journal of Con- American Demographics, April 2000, pp. 56–64. sumer Behavior 4, no. 1, 2004, pp. 25–39. 22. Benita Eisler, Class Act: America’s Last Dirty Secret (New 39. Wilfred Amaldoss and Sanjay Jain, “Pricing of Conspicu- York: Franklin Watts, 1983); David L. Featherman and ous Goods: A Competitive Analysis of Social Effects,” Robert M. Hauser, Opportunity and Change (New York: Journal of Marketing Research, February 2005, pp. 30–42. Academic Press, 1978). 40. Jamie Arndt, Sheldon Solomon, Tim Kasser, and Ken- 23. See Mary Ellen Slayter, “Succeeding with an Upbringing non M. Sheldon, “The Urge to Splurge: A Terror Man- That’s Not Upper Crust,” Washington Post, May 2, 2004, p. agement Account of Materialism and Consumer K1; and Aaron Bernstein, “Waking Up from the American Behavior,” Journal of Consumer Psychology 14, no. 3, Dream,” BusinessWeek, December 1, 2003, p. 54. 2004, pp. 198–212. 24. Allen and Anderson, “Consumption and Social 41. Christine Page, “A History of Conspicuous Consump- Stratifi cation.” tion,” in eds. Floyd Rudmin and Marsha Richins, Mean- 25. Jake Ryan and Charles Sackrey, Strangers in Paradise: ing, Measure, and Morality of Materialism (Provo, Utah: Academics from the Working Class (Boston: South End Association for Consumer Research, 1993), pp. 82–87. Press, 1984). 42. Ger, Belk, and Lascu, “The Development of Consumer 26. Mary Janigan, Ruth Atherley, Michelle Harries, Brenda Desire in Marketizing and Developing Economies.” Branswell, and John Demont, “The Wealth Gap: New 43. Janeen Arnold Costa and Russell W. Belk, “Nouveaux Studies Show Canada’s Rich Really Are Getting Richer— Riches as Quintessential Americans: Case Studies of Con- and the Poor Poorer—as the Middle Class Erodes,” Mac- sumption in the Extended Family,” in ed. Russell W. Belk, lean’s, August 28, 2000, pp. 42; Bernstein, “Waking Up Advances in Nonprofit Marketing, vol. 3 (Greenwich, from the American Dream.” Conn.: JAI Press, 1990), pp. 83–140.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 6969 111/18/081/18/08 5:32:315:32:31 PMPM N-70 Endnotes

44. Christina Duff, “Indulging in Inconspicuous Consump- 62. H. Goldberg and R. Lewis, Money Madness: The Psychol- tion,” Wall Street Journal, April 14, 1997, pp. B1, B4. ogy of Saving, Spending, Loving, and Hating Money 45. Peter Francese, “The Exotic Travel Boom,” American De- (London: Springwood, 1979). mographics, June 2002, pp. 48–49. 63. Rebecca Gardyn, “Generosity and Income,” American 46. Rebecca H. Holman, “Product Use as Communication: Demographics, December 2002–January 2003, A Fresh Appraisal of a Venerable Topic,” in eds. Ben M. pp. 46–47. Enis and Kenneth J. Roering, Review of Marketing 64. Mark Scott, “For Nokia, Excess Is a Vertu,” BusinessWeek (Chicago: American Marketing Association, 1981), Online, December 24, 2007, www.businessweek.com. pp. 106–119. 65. “Spectacular Results,” The Economist, August 18, 2007, 47. John Tagliabue, “For the Yachting Class, the Latest Ame- p. 55. nity Can Take Flight,” New York Times, October 2, 2007, 66. Bert Archer, “Still Upwardly Mobile,” Toronto Life, No- pp. C1, C4. vember 2007, p. 95. 48. J. R. Whitaker Penteado, “Fast Food Franchises Fight for 67. Ronald J. Mann, “The Plastic Revolution,” Foreign Pol- Brazilian Aficionados,” Brandweek, June 7, 1993, pp. icy, March–April 2008, pp. 34–35. 20–24. 68. C. W. Young, “Bijan Designs a Very Exclusive Image,” Ad- 49. Naomi Mandel, Petia K. Petrova, and Robert B. Cialdini, vertising Age, March 13, 1986, pp. 18, 19, 21, as cited in “Images of Success and the Preference for Luxury LaBarbera, “The Nouveaux Riches”; V. Kanti Prasad, Brands,” Journal of Consumer Psychology 16, no. 1, 2006, “Socioeconomic Product Risk and Patronage Prefer- pp. 57–69. ences of Retail Shoppers,” Journal of Marketing, July 50. Rebecca Gardyn, “Oh, the Good Life,” American Demo- 1975, pp. 42–47. graphics, November 2002, pp. 30–35. 69. Mercedes M. Cardona, “Affluent Shoppers Like Their 51. Brooks, Showing Off in America. Luxe Goods Cheap,” Advertising Age, December 1, 2003, 52. Stephen Buckley, “Brazil Rediscovers Its Culture; Poor p. 6. Man’s Cocktail, Martial Art Hip Among Middle Class,” 70. John Fetto, “Sensible Santas,” American Demographics, Washington Post, April 15, 2001, p. A16. December 2000, pp. 10–11. 53. Teri Agins, “Now, Subliminal Logos,” Wall Street Journal, 71. See “Old Money,” American Demographics, June 2003, July 20, 2001, p. B1. pp. 34–37. 54. Sigmund Gronmo, “Compensatory Consumer Behavior: 72. Jean Halliday, “Ultra-luxury Car Marketers Roll Out Red Theoretical Perspectives, Empirical Examples and Carpet for Buyers,” Advertising Age, February 2, 2004, p. 6. Methodological Challenges,” in eds. Paul F. Anderson 73. Daniel McGinn, “Friendly Skies,” Newsweek, October 1, and Michael J. Ryan, 1984 American Marketing Associa- 2007, p. E8. tion Winter Educators’ Conference (Chicago: American 74. Kathryn Kranhold, “Marketing to the New Millionaire,” Marketing Association, 1984), pp. 184–188. Wall Street Journal, October 11, 2000, pp. B1, B6. 55. Russell W. Belk, “Yuppies as Arbiters of the Emerging 75. Carole Ann King, “The New Wealthy: Younger, Richer, Consumption Style,” in ed. Richard J. Lutz, Advances in More Proactive,” National Underwriter Life & Health– Consumer Research, vol. 13 (Provo, Utah: Association Financial Services Edition, February 12, 2001, p. 4. for Consumer Research, 1986), pp. 514–519. 76. “U.S. Millionaires Grow at Slowest Rate Since 2003,” 56. Scott Cendrowski, “Extreme Retailing: Midlevel Luxury Trusts & Estates, March 13, 2008, n.p. Brands Flee for the High End or the Low,” Fortune, 77. Paul C. Henry, “Social Class, Market Situation, and Con- March 31, 2008, p. 14; “Tiffany’s Boutique Risk; By sumers’ Metaphors of (Dis)Empowerment,” Journal of Breaking Mall Fast, High-End Exclusivity May Gain Consumer Research 31, no. 4, 2005, pp. 766–778. Touch of Common,” Wall Street Journal, October 20, 78. John Fetto, “I Want My MTV,” American Demographics, 2007, p. B14. March 2003, p. 8. 57. Russell W. Belk and Melanie Wallendorf, “The Sacred 79. Elisabeth Malkin, “Mexico’s Working Poor Become Meanings of Money,” Journal of Economic Psychology, Homeowners,” New York Times, December 17, 2004, March 1990, pp. 35–67. p. W1. 58. Abraham McLaughlin, “Africans’ New Motto: ‘Charge 80. Dave Montgomery, “Ten Years After Russia’s Failed It,’” Christian Science Monitor, February 14, 2005, p. 6. Coup, Middle Class Is Small but Growing,” Knight Rid- 59. “Rabobank Deploys Siebel CRM On Demand,” Cana- der, August 11, 2001. dian Corporate News, November 17, 2004, www.comtext 81. Jacob, “The Big Rise.” news.com. 82. Rebecca Piirto Heath, “The New Working Class,” Ameri- 60. C. Rubenstein, “Your Money or Your Life,” Psychology can Demographics 20, no. 1, January 1998, pp. 51–55. Today 12, 1980, pp. 47–58. 83. Coleman, “The Continuing Signifi cance of Social Class 61. Adrian Furnham and Alan Lewis, The Economic Mind: to Marketing.” The Social Psychology of Economic Behavior (Brighton, 84. Paul C. Henry, “Social Class, Market Situation, and Con- Sussex: Harvester Press, 1986); Belk and Wallendorf, sumers’ Metaphors of (Dis)Empowerment,” Journal of “The Sacred Meanings of Money.” Consumer Research 31, no. 4, 2005, pp. 766–778.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7070 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-71

85. Prasad, “Socioeconomic Product Risk and Patronage 101. Page, “A History of Conspicuous Consumption.” Preferences of Retail Shoppers”; Stuart Rich and Sub- 102. Matthew Grimm, “Target Hits Its Mark,” American De- hish Jain, “Social Class and Life Cycle as Predictors of mographics, November 2002, pp. 42–43. Shopping Behavior,” Journal of Marketing Research, 103. “Multigenerational Households Number 4 Million Ac- June–July 1987, pp. 51–59. cording to Census 2000,” U.S. Department of Commerce 86. John Fetto, “Watering Holes,” American Demographics, News, September 7, 2001, www.census.gov/pressrelease/ June 2003, p. 8. www/2001/cb01cn182.html. 87. Ronald Paul Hill and Mark Stamey, “The Homeless in 104. Sak Onkvisit and John J. Shaw, International Marketing: America: An Examination of Possessions and Consump- Analysis and Strategy (Columbus, Ohio: Merrill, 1989). tion Behaviors,” Journal of Consumer Research, Decem- 105. Patrick Barta, “Looming Need for Housing a Big Sur- ber 1990, pp. 303–321; Frank Caro, Estimating the prise,” Wall Street Journal, May 15, 2001, pp. B1, B4. Numbers of Homeless Families (New York: Community 106. “The Future of Households,” American Demographics, Service Society of New York, 1981). December 1993, pp. 27–40. 88. “Federal Report Takes Snapshot of Country’s Homeless 107. Steven Bodzin, “Home Alone: Households of Singles Population,” The Nation’s Health, May 2007, p. 10; Na- Go to First in U.S.,” Los Angeles Times, August 18, 2005, tional Coalition for the Homeless, “How Many People p. A12. Experience Homelessness?” February 1999, http://nch. 108. “Nation’s Median Age Highest Ever, But 65-and-Over ari.net/numbers.html. Population’s Growth Lags, Census 2000 Shows,” United 89. Lakshmi Bhargave, “Homeless Help Themselves with States Department of Commerce News (soundbite), ‘Advocate,’” Daily Texan (Austin), February 16, 2000, May 15, 2001. pp. 1, 8. 109. Pamela Paul, “Childless by Choice,” American Demo- 90. Richard B. Freeman and Brian Hall, “Permanent Home- graphics, November 2001, pp. 45–50. lessness in America?” Population Research and Policy 110. Rex Y. Du and Wagner A. Kamakura, “Household Life Review 6, 1987, pp. 3–27. Cycles and Lifestyles in the United States,” Journal of 91. Ronald Paul Hill, “Homeless Women, Special Posses- Marketing Research, February 2006, pp. 121–132; Mary sions, and the Meaning of ‘Home’: An Ethnographic C. Gilly and Ben M. Enis, “Recycling the Family Life Case Study,” Journal of Consumer Research, December Cycle,” in ed. Andrew A. Mitchell, Advances in Con- 1991, pp. 298–310. sumer Research, vol. 9 (Ann Arbor, Mich.: Association 92. David A. Snow and Leon Anderson, “Identity Work for Consumer Research, 1982), pp. 271–276; William D. among the Homeless: The Verbal Construction and Danko and Charles M. Schaninger, “An Empirical Evalu- Avowal of Personal Identities,” American Journal of So- ation of the Gilly-Enis Updated Household Life Cycle ciology, May 1987, pp. 1336–1371. Model,” Journal of Business Research, August 1990, 93. Marla Dickerson, “Mexican Retailer, Partner to Build pp. 39–57. Cars,” Los Angeles Times, November 23, 2007, p. C1; 111. Robert E. Wilkes, “Household Life-Cycle Stages, Transi- Peter Katel, “Petro Padillo Longoria: A Retailer Focused tions, and Product Expenditures,” Journal of Consumer on Working-Class Needs,” Time International, October Research, June 1995, pp. 27–42. 15, 2001, p. 49. 112. John Fetto, “The Baby Business,” American Demograph- 94. Jack Neff, “Value Positioning Becomes a Priority,” Ad- ics, May 2003, p. 40. vertising Age, February 23, 2004, pp. 24, 30. 113. Alan R. Andreasen, “Life Status Changes and Changes in 95. Teri Agins, “New Kors Line Stars Luxury Look-Alikes: Consumer Preferences and Satisfaction,” Journal of ‘Carpool Couture,’” Wall Street Journal, August 20, 2004, Consumer Research, December 1984, pp. 784–794. pp. B1, B3. 114. Rebecca Gardyn, “A Market Kept in the Closet,” Ameri- 96. Sonya A. Grier and Rohit Deshpandé, “Social Dimensions can Demographics, November 2001, pp. 37–43. of Consumer Distinctiveness: The Infl uence of Social Sta- 115. “The Mommies, in Numbers,” Brandweek, November tus on Group Identity and Advertising Persuasion,” Jour- 13, 1993, p. 17; Lee Smith, “The New Wave of Illegiti- nal of Marketing Research 38, May 2001, pp. 216–224. macy,” Fortune, April 18, 1994, pp. 81–94. 97. David Carr, “For the Rich, Magazines Fat on Ads,” New 116. Diane Brady and Christopher Palmeri, “The Pet Econ- York Times, October 1, 2007, p. C1. omy,” BusinessWeek, August 6, 2007, pp. 44–54. 98. Kelly Shermach, “Study Identifi es Types of Interactive 117. Peter Francese, “Marriage Drain’s Big Cost,” American Shoppers,” Marketing News, September 25, 1995, p. 22; Demographics, April 2004, pp. 40–41; Matthew Grimm, eMarketer, February 3, 2000 (online reference). “Hitch Switch,” American Demographics, November 99. Rich and Jain, “Social Class and Life Cycle as Predictors 2003, pp. 34–36. of Shopping Behavior.” 118. James Morrow, “A Place for One,” American Demograph- 100. Jessica Brinton, “People Like Them,” The Sunday Times, ics, November 2003, pp. 25+; “Multigenerational House- March 16, 2008, www.timesonline.co.uk; Teri Agins and holds Number 4 Million According to Census 2000,” Deborah Ball, “Designer Stores, in Extra Large,” Wall U.S. Department of Commerce news release, Septem- Street Journal, June 6, 2001, pp. B1, B12. ber 7, 2001.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7171 111/18/081/18/08 5:32:315:32:31 PMPM N-72 Endnotes

119. Patricia Braus, “Sex and the Single Spender,” American 135. Barbara Rosewicz, “Here Comes the Bride . . . and for Demographics, November 1993, pp. 28–34. the Umpteenth Time,” Wall Street Journal, September 120. Morrow, “A Place for One.” 10, 1996, pp. B1, B10. 121. Peter Francese, “Well Enough Alone,” American Demo- 136. Jan Larson, “Understanding Stepfamilies,” American graphics, November 2003, pp. 32–33. Demographics, July 1992, pp. 36–40. 122. Barbara Carton, “It’s a Niche! Twins, Triplets and 137. “Profi les of General Demographic Characteristics: 2000 Beyond,” Wall Street Journal, February 2, 1999, Census of Population and Housing,” United States De- pp. B1, B4. partment of Commerce News. 123. Rebecca Gardyn, “Unmarried Bliss,” American Demo- 138. Paul, “Childless by Choice.” graphics, December 2000, pp. 56–61. 139. Lyle V. Harris, “Shopping by Male,” Austin (Tex.) 124. David Whelan, “Do Ask, Do Tell,” American Demograph- American Statesman, April 27, 1999, pp. E1, E2. ics, November 2001, p. 41. 140. Gardyn, “Unmarried Bliss.” 125. Clark D. Olson, “Materialism in the Home: The Impact of 141. Jen Christensen, “Grocery Store Provides Dinner (and Artifacts on Dyadic Communication,” in eds. Elizabeth Maybe a Date),” Atlanta Journal Constitution, March 13, C. Hirschman and Morris B. Holbrook, Advances in 2008, www.ajc.com. Consumer Research, vol. 12 (Provo, Utah: Association for 142. Sandra Yin, “Coming Out in Print,” American Demo- Consumer Research, 1985), pp. 388–393. graphics, February 2003, pp. 18+; Ronald Alsop, “Corpo- 126. Jeanne L. Hafstrom and Marilyn M. Dunsing, “Socio- rate Sponsorships at Gay Pride Parades Alienate Some economic and Social–Psychological Infl uences on Rea- Activists,” Wall Street Journal, June 22, 2001, p. B1. sons Wives Work,” Journal of Consumer Research, 143. Jean Halliday, “Cadillac Takes Tentative Step Toward December 1978, pp. 169–175; Rena Bartos, The Moving Targeting Gay Market,” Advertising Age, February 2, Target: What Every Marketer Should Know About Women 2004, p. 8. (New York: Free Press, 1982). 144. Ronald Alsop, “As Same-Sex Households Grow More 127. Rose M. Rubin, Bobye J. Riney, and David J. Molina, “Ex- Mainstream, Businesses Take Note,” Wall Street Journal, penditure Pattern Differentials Between One-Earner August 8, 2001, pp. B1, B4. and Dual-Earner Households: 1972–1973 and 1984,” 145. Robert E. Wilkes and Debra A. Laverie, “Purchasing De- Journal of Consumer Research, June 1990, pp. 43–52; cisions in Non-Traditional Households: The Case of Horacio Soberon-Ferrer and Rachel Dardis, “Determi- Lesbian Couples,” Journal of Consumer Behavior 6, no. nants of Household Expenditures for Services,” Journal 1, 2007, pp. 60–73. of Consumer Research, March 1991, pp. 385–397; Don 146. Harry L. Davis, “Dimensions of Marital Roles in Con- Bellante and Ann C. Foster, “Working Wives and Expen- sumer Decision Making,” Journal of Marketing Research, diture on Services,” Journal of Consumer Research, May 1970, pp. 168–177; Conway Lackman and John M. September 1984, pp. 700–707. Lanasa, “Family Decision Making Theory: An Overview 128. Suraj Commuri and James W. Gentry, “Resource Allo- and Assessment,” Psychology and Marketing, March– cation in Households with Women as Chief Wage April 1993, pp. 81–93. Earner,” Journal of Consumer Research 32, no. 2, 2005, 147. P. Doyle and P. Hutchinson, “Individual Differences in pp. 185–195. Family Decision Making,” Journal of the Market Re- 129. See John Fetto, “Does Father Really Know Best?” search Society, October 1973, pp. 193–206; Jagdish N. American Demographics, June 2002, pp. 10–11; Pamela Sheth, “A Theory of Family Buying Decisions,” in ed. Paul, “Meet the Parents,” American Demographics, Janu- J. N. Sheth, Models of Buyer Behavior (New York: Harper ary 2002, pp. 42–43; Linda Thompson and Alexis Walker, & Row, 1974), pp. 17–33; Daniel Seymour and Greg “Gender in Families: Women and Men in Marriage, Lessne, “Spousal Confl ict Arousal: Scale Development,” Work, and Parenthood,” Journal of Marriage and the Journal of Consumer Research, December 1984, pp. Family, November 1989, pp. 845–871. 810–821. 130. Joan Raymond, “The Ex-Files,” American Demographics, 148. Neal Templin, “The PC Wars: Who Gets to Use the February 2001, pp. 60–64. Family Computer?” Wall Street Journal, October 5, 1996, 131. “Do Us Part,” American Demographics, September 2002, pp. B1, B2. p. 9. 149. Alice Gronhoj, “Communication About Consumption: 132. James H. Alexander, John W. Shouten, and Scott D. A Family Process Perspective on ‘Green’ Consumer Roberts, “Consumer Behavior and Divorce,” in eds. Practices,” Journal of Consumer Behavior 5, no. 6, 2006, Janeen Costa and Russell W. Belk, Research in Consumer pp. 491–503. Behavior, vol. 6 (Greenwich, Conn.: JAI Press, 1993), 150. Sheth, “A Theory of Family Buying Decisions”; Michael pp. 153–184. A. Belch, George E. Belch, and Donald Sciglimpaglia, 133. Kalpana Srinivasan, “More Single Fathers Raising Kids, “Confl ict in Family Decision Making: An Exploratory In- Though Moms Far More Common,” Austin (Tex.) vestigation,” in ed. Jerry C. Olson, Advances in Con- American Statesman, December 11, 1998, p. A23. sumer Research, vol. 7 (Chicago: Association for 134. Raymond, “The Ex-Files.” Consumer Research, 1980), pp. 475–479.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7272 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-73

151. W. Christian Buss and Charles M. Schaninger, “The 159. Michael B. Menasco and David J. Curry, “Utility and Influence of Family Decision Processes and Out- Choice: An Empirical Study of Wife/Husband Decision comes,” in eds. Richard P. Bagozzi and Alice M. Tybout, Making,” Journal of Consumer Research, June 1989, pp. Advances in Consumer Research, vol. 10 (Ann Arbor, 87–97; Qualls, “Household Decision Behavior.” Mich.: Association for Consumer Research, 1983), 160. C. Whan Park, “Joint Decisions in Home Purchasing: A pp. 439–444. Muddling-Through Process,” Journal of Consumer Re- 152. Terry L. Childers and Akshay R. Rao, “The Infl uence of search, September 1982, pp. 151–162; Harry L. Davis, Familial and Peer-Based Reference Groups on Con- Stephen J. Hoch, and E. K. Easton Ragsdale, “An An- sumer Decisions,” Journal of Consumer Research, choring and Adjustment Model of Spousal Predictions,” September 1992, pp. 198–211. Journal of Consumer Research, June 1986, pp. 25–37; 153. Harry L. Davis and Benny P. Rigaux, “Perception of Gary M. Munsinger, Jean E. Weber, and Richard W. Han- Marital Roles in Decision Processes,” Journal of Con- sen, “Joint Home Purchasing by Husbands and Wives,” sumer Research, June 1974, pp. 5–14; Mandy Putnam Journal of Consumer Research, March 1975, pp. 60–66; and William R. Davidson, Family Purchasing Behavior: Lakshman Krisnamurthi, “The Salience of Relevant 11 Family Roles by Product Category (Columbus, Ohio: Others and Its Effect on Individual and Joint Prefer- Management Horizons, Inc., a Division of Price Water- ences: An Experimental Investigation,” Journal of Con- house, 1987). sumer Research, June 1983, pp. 62–72; Robert F. Krampf, 154. Rosann Spiro, “Persuasion in Family Decision Making,” David J. Burns, and Dale M. Rayman, “Consumer De- Journal of Consumer Research, March 1983, pp. 393–402; cision Making and the Nature of the Product: A Com- Alvin Burns and Donald Granbois, “Factors Moderating parison of Husband and Wife Adoption Process the Resolution of Preference Confl ict,” Journal of Mar- Location,” Psychology and Marketing, March–April keting Research, February 1977, pp. 68–77. 1993, pp. 95–109. 155. Pierre Filiarault and J. R. Brent Ritchie, “Joint Purchas- 161. Davy Lerouge and Luk Warlop, “Why It Is So Hard to Pre- ing Decisions: A Comparison of Infl uence Structure in dict Our Partner’s Product Preferences: The Effect of Tar- Family and Couple Decision Making Units,” Journal of get Familiarity on Prediction Accuracy,” Journal of Consumer Research, September 1980, pp. 131–140; Consumer Research 33, no. 3, 2006, pp. 393–402; Chent- Dennis Rosen and Donald Granbois, “Determinants of ing Su, Edward F. Fern, and Keying Ye, “A Temporal Dy- Role Structure in Financial Management,” Journal of namic Model of Spousal Family Purchase-Decision Consumer Research, September 1983, pp. 253–258; Behavior,” Journal of Marketing Research, August 2003, Spiro, “Persuasion in Family Decision Making”; Kim P. pp. 268–281. Corfman and Donald R. Lehmann, “Models of Coopera- 162. Tamara F. Mangleburg, “Children’s Influence in Pur- tive Group Decision-Making and Relative Influence: chase Decisions: A Review and Critique,” in eds. Mar- An Experimental Investigation of Family Purchase vin E. Goldberg, Gerald Gorn, and Richard W. Pollay, Decisions,” Journal of Consumer Research, June 1987, Advances in Consumer Research, vol. 17 (Provo, Utah: pp. 1–13. Association for Consumer Research, 1990), pp. 813– 156. William J. Qualls, “Household Decision Behavior: The 825; Ellen R. Foxman, Patriya S. Tansuhaj, and Karin Impact of Husbands’ and Wives’ Sex Role Orientation,” M. Ekstrom, “Family Members’ Perceptions of Adoles- Journal of Consumer Research, September 1987, cents’ Infl uence in Family Decision Making,” Journal pp. 264–279; Giovanna Imperia, Thomas O’Guinn, and of Consumer Research, March 1989, pp. 481–490; Elizabeth MacAdams, “Family Decision Making Role George Belch, Michael A. Belch, and Gayle Ceresino, Perceptions Among Mexican-American and Anglo “Parental and Teenage Infl uences in Family Decision Wives: A Cross-Cultural Comparison,” in eds. Elizabeth Making,” Journal of Business Research, April 1985, pp. C. Hirschman and Morris B. Holbrook, Advances in 163–176; Lackman and Lanasa, “Family Decision Mak- Consumer Research, vol. 12 (Provo, Utah: Association for ing Theory.” Consumer Research, 1985), pp. 71–74. 163. Selina S. Guber and Jon Berry, “War Stories from the 157. Michael Flagg, “Asian Marketing,” Asian Wall Street Sandbox: What Kids Say,” Brandweek, July 5, 1993, Journal, March 19, 2001, p. A12. pp.26–30; Andre Caron and Scott Ward, “Gift Decisions 158. Robert T. Green, Jean-Paul Leonardi, Jean-Louis by Kids and Parents,” Journal of Advertising Research, Chandon, Isabella C. M. Cunningham, Bronis Verhage, August–September 1975, pp. 15–20. and Alain Strazzieri, “Societal Development and Fam- 164. Mary Lou Roberts, Lawrence H. Wortzel, and Robert L. ily Purchasing Roles: A Cross-National Study,” Journal Berkeley, “Mothers’ Attitudes and Perceptions of of Consumer Research, March 1983, pp. 436–442; Le- Children’s Influence and Their Effect on Family Con- onidas C. Leonidou, “Understanding the Russian Con- sumption,” in ed. Jerry C. Olson, Advances in Consumer sumer,” Marketing and Research Today, March 1992, Research, vol. 8 (Ann Arbor, Mich.: Association for pp. 75–83; Sak Onkvisit and John J. Shaw, International Consumer Research, 1981), pp. 730–735; Ellen Fox- Marketing: Analysis and Strategy (Columbus, Ohio: man and Patriya Tansuhaj, “Adolescents’ and Mothers’ Merrill, 1989). Perceptions of Relative Influence in Family Purchase

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7373 111/18/081/18/08 5:32:315:32:31 PMPM N-74 Endnotes

Decisions: Patterns of Agreement and Disagreement,” Chapter 14 in ed. Michael J. Houston, Advances in Consumer Re- 1. Rachel Dodes and Christina Passariello, “Luxury Labels search, vol. 15 (Provo, Utah: Association for Consumer Hit in the Pocketbook,” Wall Street Journal, January 24, Research, 1988), pp. 449–453. 2008, p. B1; Christina Binkley, “The Psychology of the 165. Sharon E. Beatty and Salil Talpade, “Adolescent Infl u- $14,000 Handbag,” Wall Street Journal, August 9, 2007, ence in Family Decision Making: A Replication with Ex- p. D8; “Back Down to the Basics—the Affordable Ba- tension,” Journal of Consumer Research, September sics,” Retailing Today, March 17, 2008, p. 32; Mike Vogel, 1994, pp. 332–341; Christopher Power, “Getting “Four Segments Star Performers,” Chain Drug Review, ‘Em While They’re Young,” BusinessWeek, September 9, November 5, 2007, p. 25; Joseph Rago, “Taste—de 1991, pp. 94–95; Scott Ward and Daniel B. Wackman, Gustibus: Conspicuous Virtue and the Sustainable “Children’s Purchase Infl uence Attempts and Parental Sofa,” Wall Street Journal, March 23, 2007, p. W13. Yielding,” Journal of Marketing Research, November 2. Milton Rokeach, The Nature of Human Values (New 1972, pp. 316–319. York: Free Press, 1973), p. 5. 166. William K. Darley and Jeen-Su Lim, “Family Decision 3. Wagner A. Kamakura and Jose Alfonso Mazzon, “Value Making in Leisure Time Activities: An Exploratory Anal- Segmentation: A Model for the Measurement of Values ysis of the Impact of Locus of Control, Child Age Infl u- and Value Systems,” Journal of Consumer Research, ence Factor and Parental Type on Perceived Child September 1991, pp. 208–218; see also Milton Rokeach Infl uence,” in ed. Richard J. Lutz, Advances in Consumer and Sandra J. Ball-Rokeach, “Stability and Change in Research, vol. 13 (Ann Arbor, Mich.: Association for American Value Priorities, 1968–1981,” American Psy- Consumer Research, 1986), pp. 370–374; George P. chologist, May 1989, pp. 775–784; Milton Rokeach, Un- Moschis and Linda G. Mitchell, “Television Advertising derstanding Human Values (New York: Free Press, 1979); and Interpersonal Infl uences on Teenagers’ Participa- Shalom H. Schwartz and Wolfgang Bilsky, “Toward a tion in Family Consumer Decisions,” in ed. Lutz, Universal Psychological Structure of Human Values,” Advances in Consumer Research, vol. 13, pp. 181–186; Journal of Personality and Social Psychology, September Beatty and Talpade, “Adolescent Influence in Family 1987, pp. 550–562. Decision Making.” 4. Kim A. Nelson, “Consumer Decision Making and Image 167. Jeff Brazil, “Play Dough,” American Demographics, Theory: Understanding Value-Laden Decisions,” Jour- December 1999, pp. 57–61. nal of Consumer Psychology 14, no. 1/2, 2004, pp. 28–40. 168. June Cotte and Stacy L. Wood, “Families and Innovative 5. Francesco M. Nicosia and Robert N. Mayer, “Toward a Consumer Behavior: A Triadic Analysis of Sibling and Sociology of Consumption,” Journal of Consumer Parental Infl uence,” Journal of Consumer Research, June Research , September 1976, pp. 65–75; Hugh E. Kramer, 2004, pp. 78–86. “The Value of Higher Education and Its Impact on 169. Kay M. Palan and Robert E. Wilkes, “Adolescent–Parent Value Formation,” in eds. Robert E. Pitts and Arch G. Interaction in Family Decision Making,” Journal of Con- Woodside, Personal Values and Consumer Psychology sumer Research, September 1997, pp. 159–169. (Lexington, Mass.: Lexington Books, 1984), pp. 239–251. 170. Les Carlson and Sanford Grossbart, “Parental Style and 6. Mary Gilly and Lisa Penaloza, “Barriers and Incentives Consumer Socialization of Children,” Journal of Con- in Consumer Acculturation,” in eds. W. Fred van Raaij sumer Research, June 1988, pp. 77–94. and Gary J. Bamossy, European Advances in Consumer 171. Belch, Belch, and Ceresino, “Parental and Teenage Research, vol. 1 (Provo, Utah: Association for Consumer Infl uences in Family Decision Making.” Research, 1993), pp. 278–286. 172. Miho Inada, “Playing at Professions,” Wall Street Jour- 7. Rokeach, The Nature of Human Values; Schwartz and nal, February 9, 2007, p. B1. Bilsky, “Toward a Universal Psychological Structure of 173. Amanda C. Kooser, “Virtual Playground,” U.S. News & Human Values.” World Report, April 1, 2008, www.usnews.com. 8. Russell W. Belk, “Materialism: Trait Aspects of Living in 174. Brooks Barnes, “Web Playgrounds of the Very Young,” the Material World,” Journal of Consumer Research, New York Times, December 31, 2007, pp. C1, C3. December 1985, pp. 265–280; Russell W. Belk, “Three 175. Claire Cain Miller, “The New Back Fence,” Forbes, April Scales to Measure Constructs Related to Materialism: 7, 2008, p. 66; Gregg Cebrzynski, “McD Turns to Moms Reliability, Validity, and Relationships to Happiness,” in for Family Marketing Advice,” Nation’s Restaurant News, ed. Thomas P. Kinnear, Advances in Consumer Research, May 22, 2006, p. 6; Emily Steel, “The New Focus vol. 11 (Provo, Utah: Association for Consumer Re- Groups,” Wall Street Journal, January 14, 2008, p. B6; search, 1984), pp. 291–297. www.kfc.com; Gregg Cebrzynski, “KFC Sets Up Moms’ 9. Marsha L. Richins, “Special Possessions and the Expres- Panel to Offer Advice on Family Issues,” Nation’s Restau- sion of Material Values,” Journal of Consumer Research, rant News, September 4, 2006, p. 14; Robert Berner, “I December 1994, pp. 522–533. Sold It Through the Grapevine,” BusinessWeek, May 29, 10. James A. Roberts, John F. Tanner Jr., and Chris Manolis, 2006, www.businessweek.com. “Materialism and the Family Structure–Stress Relation,”

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7474 111/18/081/18/08 5:32:315:32:31 PMPM Endnotes N-75

Journal of Consumer Psychology 15, no. 2, 2005, 22. Mohan J. Dutta-Bergman and William D. Wells, “The pp. 183–190. Values and Lifestyles of Idiocentrics and Allocentrics in 11. Jamie Arndt, Sheldon Solomon, Tim Kasser, and Kennon an Individualist Culture: A Descriptive Approach,” Jour- M. Sheldon, “The Urge to Splurge: A Terror Manage- nal of Consumer Psychology, 12 (3), 2002, pp. 232–242. ment Account of Materialism and Consumer Behavior,” 23. Sue Shellenbarger, “Technology Is Helping ‘Commuter Journal of Consumer Psychology 14, no. 3, 2004, pp. 198– Families’ to Stay in Touch,” Wall Street Journal, Febru- 212; Jamie Arndt, Sheldon Solomon, Tim Kasser, and ary 14, 2001, p. B1. Kennon M. Sheldon, “The Urge to Splurge Revisited: 24. Merissa Marr, “Disney Reaches to the Crib to Extend Further Reflections on Applying Terror Management Princess Magic,” Wall Street Journal, November 19, Account to Materialism and Consumer Behavior,” Jour- 2007, p. B1. nal of Consumer Psychology 14, no. 3, 2004, pp. 225–229; 25. Hilary Stout, “Monogram This: Personalized Clothes, Durairaj Maheswaran and Nidhi Agrawal, “Motivational Toys Are on the Rise,” Wall Street Journal, March 17, and Cultural Variations in Mortality Salience Effects: 2005, p. D6. Contemplations on Terror Management Theory and 26. Chad Terhune, “Gatorade Works on Endurance,” Wall Consumer Behavior,” Journal of Consumer Psychology Street Journal, March 21, 2005, p. B6. 14, no. 3, 2004, pp. 213–218; Aric Rindfl eisch and James 27. Jay Krall, “Big-Brand Logos Pop Up in Organic Aisle,” E. Burroughs, “Terrifying Thoughts, Terrible Material- Wall Street Journal, July 29, 2003, p. B1. ism? Contemplations on a Terror Management Account 28. Becky Ebenkamp, “Veggie Tales,” Brandweek, March 24, of Materialism and Consumer Behavior,” Journal of 2008, pp. 16–17. Consumer Psychology 14, no. 3, 2004, pp. 219–224. 29. James Kanter, “Opponents of Genetically Modified 12. Marsha L. Richins and Scott Dawson, “A Consumer Val- Crops Win Victory in France,” International Herald Tri- ues Orientation for Materialism and Its Measurement: bune, March 19, 2008, www.iht.com. Scale Development and Validation,” Journal of Con- 30. Diane McCartney, “Even Dogs on Diets Can Splurge on sumer Research, December 1992, pp. 303–316. These Treats,” The Wichita Eagle, April 3, 2008, www 13. James E. Burroughs and Aric Rindfl eisch, “Materialism .kansas.com. and Well-Being: A Confl icting Values Perspective,” Jour- 31. Milt Freudenheim, “Wal-Mart Will Expand In-Store Med- nal of Consumer Research, December 2002, pp. 348–370. ical Clinics,” New York Times, February 7, 2008, p. C4. 14. Mary Yoko Brannen, “Cross Cultural Materialism: 32. Gregory Lopes, “Study Shows U.S. Outweighs Europe,” Commodifying Culture in Japan,” in eds. Floyd Washington Times, October 2, 2007, p. C8. Rudmin and Marsha Richins, Meaning, Measure, and 33. David Sterrett, “Apple Dippers for Small Fries,” Crain’s Morality of Materialism (Provo, Utah: The Association Chicago Business, March 10, 2008, p. 1; Paul Kurnit, “The for Consumer Research, 1992), pp. 167–180; Dorothy Advertising Diet,” Adweek Online, December 3, 2007, E. Jones, Dorinda Elliott, Edith Terry, Carla A. Robbins, www.adweek.com. Charles Gaffney, and Bruce Nussbaum, “Capitalism in 34. Keiko Morris, “Finding Both Fashion and Fit,” Newsday, China,” BusinessWeek, January 1985, pp. 53–59; see May 28, 2007, n.p. also Tse, Belk, and Zhou, “Becoming a Consumer 35. Derek Gale, “High Rolling (Restaurant Sales at the High- Society.” est at Las Vegas),” Restaurants & Institutions, April 15, 15. Meg Dupont, “Cocooning Morphs into Hiving,” Hart- 2007, p. 47. ford Courant, October 29, 2004, p. H2. 36. “Haagen Dazs: Coming In from the Cold,” Marketing 16. “One Third of Americans Regularly Bank Online,” Infor- Week, April 3, 2008, p. 29; “Low-Fat Chance,” Advertising mation Week, February 19, 2008, www.informationweek Age, February 19, 2007, p. 14. .com. 37. Raj Raghunathan, Rebecca Walker- Naylor, and Wayne D. 17. “Ikea Ads Home in on Soul Objective,” Marketing Week, Hoyer, “The ‘Unhealthy = Tasty Intuition’ and Its Effects on September 20, 2007, p. 12; Suzanne Vranica, “Ikea to Tug Taste Inferences, Enjoyment, and Choice of Food Prod- at Heartstrings,” Wall Street Journal, September 18, ucts,” Journal of Marketing 70, no. 4, 2006, pp. 170–184. 2007, p. B6. 38. Renee Schettler, “America’s Artificial Sweetheart,” 18. John Fetto, “Nowhere to Hide,” American Demograph- Washington Post, February 23, 2005, p. F1. ics, July–August 2002, pp. 12. 39. Susan Jakes, “From Mao to Maybelline,” Time, March 8, 19. Allison Enright, “FreshDirect: The Internet-Only Gro- 2005, p. 22; Diane Solis, “Cost No Object for Mexico’s cer,” Marketing News, September 1, 2007, p. 11; Lisa Makeup Junkies,” Wall Street Journal, June 6, 1994, p. B1. Fickenscher, “Online Grocer Clicks,” Crain’s New York 40. Heather Landi, “Meet Me in the Yard,” Beverage World, Business, February 21, 2005, p. 3. July 15, 2007, p. 8. 20. Michelle Higgins, “To Plug In or Unplug for the Pedi- 41. Kent Grayson and Radan Martinec, “Consumer Percep- cure,” New York Times, September 16, 2007, sec. 5, p. 6. tions of Iconicity and Indexicality and Their Infl uence 21. Elizabeth C. Hirschman, “Men, Dogs, Guns, and Cars,” on Assessments of Authentic Market Offerings,” Journal Journal of Advertising, Spring 2003, pp. 9–22. of Consumer Research 31, no. 2, 2004, pp. 296–312.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7575 111/18/081/18/08 5:32:315:32:31 PMPM N-76 Endnotes

42. Craig J. Thompson, Aric Rindfl eisch, and Zrsel Zeynep, ues in Blacks and Whites,” in eds. Pitts and Woodside, “Emotional Branding and the Strategic Value of the Personal Values and Consumer Psychology, pp. 231–237. Doppelganger Brand Image,” Journal of Marketing, 58. “China’s Golden Oldies,” The Economist, February 26, January 2006, pp. 50–64. 2005, p. 65. 43. David J. Lipke, “Green Homes,” American Demograph- 59. Richard P. Coleman, “The Continuing Significance of ics, January 2001, pp. 50–55. Social Class to Marketing,” Journal of Consumer Re- 44. Sandra Block, “Gas Prices, Taxes Got You Down? Buying search, December 1983, pp. 265–280. a Hybrid Could Provide a Break,” USA Today, March 11, 60. William Strauss and Neil Howe, “The Cycle of Genera- 2008, p. 3B. tions, American Demographics, April 1991, pp. 25–33, 45. Rebecca Gardyn, “Saving the Earth, One Click at a Time,” 52; see also William Strauss and Neil Howe, Genera- American Demographics, January 2001, pp. 30–34. tions: The History of America’s Future, 1584 to 2069 46. Jon Mooallem, “The Afterlife of Cellphones,” New York (New York: William Morrow, 1992); Lawrence A. Crosby, Times Magazine, January 13, 2008, p. 38. James D. Gill, and Robert E. Lee, “Life Status and Age as 47. Stephen Baker and Adam Aston, “The Business of Predictors of Value Orientation,” in eds. Pitts and Nanotech,” BusinessWeek, February 14, 2005, pp. 64–71. Woodside, Personal Values and Consumer Psychology, 48. Paul Schweitzer, “The Third Millennium: Riding the pp. 201–218. Waves of Turbulence,” News Tribune, December 1993, 61. Sharon Beatty, Lynn R. Kahle, Pamela Homer, and pp. 5–27. Shekhar Misra, “Alternative Measurement Approaches 49. Sak Onkvisit and John J. Shaw, International Marketing: to Consumer Values: The List of Values and the Rokeach Analysis and Strategy (Columbus, Ohio: Merrill, 1989), Value Survey,” Psychology and Marketing, Fall 1985, p. 243. pp. 181–200. 50. Robert Wilk, “INFOPLAN: The New Rich: A Psycho- 62. Lynn R. Kahle, Social Values and Social Change: Adapta- graphic Approach to Marketing to the Wealthy Japanese tion to Life in America (New York: Praeger, 1983). Consumer,” ESOMAR Conference, Venice, Italy, June 63. Heather Green and Kerry Capell, “Carbon Confusions,” 1990, reported in de Mooij and Keegan, Advertising BusinessWeek, March 17, 2008, pp. 52–55. Worldwide, pp. 122–129. 64. “Face Value: At the Sharp End,” The Economist, March 51. K. S. Yang, “Expressed Values of Chinese College Stu- 3, 2007, p. 73. dents,” in eds. K. S. Yang and Y. Y. Li, Symposium on the 65. Brendan I. Koerner, “Mr. Clean and the Future of Mop- Character of the Chinese: An Interdisciplinary Approach ping,” New York Times, March 20, 2005, sec. 3, p. 2. (Taipei, Taiwan: Institute of Ethnology Academic Sinica, 66. Patricia F. Kennedy, Roger J. Best, and Lynn R. Kahle, “An 1972), pp. 257–312; see also Oliver H. M. Yau, Consumer Alternative Method for Measuring Value-Based Seg- Behavior in China: Customer Satisfaction and Cultural mentation and Advertisement Positioning,” in eds. Values (New York: Rutledge, 1994). James H. Leigh and Claude R. Martin Jr., Current Issues 52. Alfred S. Boote, cited in Rebecca Piirto, Beyond Mind and Research in Advertising, vol. 11 (Ann Arbor, Mich.: Games (Ithaca, N.Y.: American Demographic Books, Division of Research, School of Business Administra- 1991). tion, University of Michigan, 1988), pp. 139–156; Daniel 53. Geert Hofstede, “National Cultures in Four Dimen- L. Sherrell, Joseph F. Hair Jr., and Robert P. Bush, “The sions,” International Studies of Management and Orga- Infl uence of Personal Values on Measures of Advertising nization, Spring–Summer 1983, pp. 46–74. Effectiveness: Interactions with Audience Involvement,” 54. Michael Lynn, George M. Zinkhan, and Judy Harris, in eds. Pitts and Woodside, Personal Values and Con- “Consumer Tipping: A Cross-Country Study,” Journal of sumer Psychology, pp. 169–185. Consumer Research, December 1993, pp. 478–488. 67. Bob Garfi eld, “Dove’s New ‘Onslaught’ Ad a Triumph,” 55. Dana L. Alden, Wayne D. Hoyer, and Chol Lee, “Identify- Advertising Age, October 8, 2007, www.adage.com. ing Global and Culture-Specifi c Dimensions of Humor 68. Pichayaporn Utumporn, “Ad with Hitler Brings Outcry in Advertising: A Multinational Analysis,” Journal of in Thailand,” Wall Street Journal, June 5, 1995, p. C1. Marketing, April 1993, pp. 64–75. 69. Robert E. Pitts, John K. Wong, and D. Joel Whalen, “Con- 56. Douglas B. Holt and Craig J. Thompson, “Man-of-Action sumers’ Evaluative Structures in Two Ethical Situations: Heroes: The Pursuit of Heroic Masculinity in Everyday A Means–End Approach,” Journal of Business Research, Consumption,” Journal of Consumer Research 31, no. 2, March 1991, pp. 119–130. 2004, pp. 425–440. 70. Russell W. Belk and Richard W. Pollay, “Materialism 57. Van R. Wood and Roy Howell, “A Note on Hispanic Val- and Status Appeals in Japanese and U.S. Print Adver- ues and Subcultural Research: An Alternative View,” tising,” International Marketing Review, Winter 1985, Journal of the Academy of Marketing Science, Winter pp. 38–47; see also Russell W. Belk, Wendy J. Bryce, and 1991, pp. 61–67; see also Humberto Valencia, “Hispanic Richard W. Pollay, “Advertising Themes and Cultural Values and Subcultural Research,” Journal of the Acad- Values: A Comparison of U.S. and Japanese Advertis- emy of Marketing Science, Winter 1989, pp. 23–28; ing,” in eds. K. C. Mun and T. S. Chan, Proceedings of Thomas E. Ness and Melvin T. Smith, “Middle-Class Val- the Inaugural Meeting of the Southeast Asia Region

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7676 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-77

Academy of International Business (Hong Kong: The 81. Sigmund Freud, Collected Papers, vols. I–V (New York: Chinese University of Hong Kong, 1985), pp. 11–20. Basic Books, 1959); Erik Erickson, Childhood and Soci- 71. David K. Tse, Russell W. Belk, and Nan Zhou, “Becoming ety (New York: Norton, 1963); Erik Erickson, Identity: a Consumer Society: A Longitudinal and Cross-Cultural Youth and Crisis (New York: Norton, 1968). Content Analysis of Print Ads from Hong Kong, the Peo- 82. Yumiko Ono, “Marketers Seek the ‘Naked’ Truth,” Wall ple’s Republic of China, and Taiwan,” Journal of Con- Street Journal, May 30, 1997, pp. B1, B13. sumer Research, March 1989, pp. 457–472. 83. Gordon Allport, Personality: A Psychological Interpreta- 72. For more on means–end chain analysis, see Beth A. tion (New York: Holt, Rinehart, & Winston, 1937); Walker and Jerry C. Olson, “Means–End Chains: Con- Raymond B. Cattell, The Scientifi c Analysis of Personality necting Products with Self,” Journal of Business Re- (Baltimore: Penguin, 1965). search, March 1991, pp. 111–118; Thomas J. Reynolds 84. Carl G. Jung, Man and His Symbols (Garden City, N.Y.: and John P. Richon, “Means–End Based Advertising Re- Doubleday, 1964); see also Hans J. Eysenck, “Personal- search: Copy Testing Is Not Strategy Assessment,” Jour- ity, Stress and Disease: An Interactionistic Perspective,” nal of Business Research, March 1991, pp. 131–142; Psychological Inquiry, vol. 2, 1991, pp. 221–232. Jonathan Gutman, “Exploring the Nature of Linkages 85. For example, see Lara K. Kammrath, Daniel R. Ames, and Between Consequences and Values,” Journal of Business Abigail R. Scholer, “Keeping Up with Impressions: Infer- Research, March 1991, pp. 143–148; Thomas J. Reynolds ential Rules for Impression Change Across the Big Five,” and Jonathan Gutman, “Laddering Theory, Method, Journal of Experimental Social Psychology 43, 2007, pp. Analysis and Interpretation,” Journal of Advertising Re- 450–457; William Fleeson, “Situation-Based Contingen- search, February/March 1988, pp. 11–31; Thomas J. cies Underlying Trait-Content Manifestation in Behav- Reynolds and Jonathan Gutman, “Laddering: Extending ior,” Journal of Personality 75, no. 4, 2007, pp. 825–862. the Repertory Grid Methodology to Construct Attribute– 86. Carl R. Rogers, “Some Observations on the Organization Consequence–Value Hierarchies,” in eds. Pitts and of Personality,” American Psychologist, September 1947, Woodside, Personal Values and Consumer Psychology, pp. 358–368; George A. Kelly, The Psychology of Personal pp. 155–167. Constructs, vols. 1 and 2 (New York: Norton, 1955). 73. Dawn R. Deeter-Schmelz and Jane L. Sojka, “Wrestling 87. Bernard Weiner, “Attribution in Personality Psychology,” with American Values,” Journal of Consumer Behavior 4, in ed. Lawrence A. Pervin, Handbook of Personality: no. 2, 2004, pp. 132–143. Theory and Research (New York: Guilford, 1990), 74. Thomas J. Reynolds and J. P. Jolly, “Measuring Personal pp. 465–484; Harold H. Kelly, “The Processes of Causal Values: An Evaluation of Alternative Methods,” Journal Attribution,” American Psychologist, February 1973, of Marketing Research, November 1980, pp. 531–536; pp. 107–128. Reynolds and Gutman, “Laddering”; Jonathan Gutman, 88. David Glen Mick and Claus Buhl, “A Meaning-Based “A Means–End Model Based on Consumer Categoriza- Model of Advertising Experiences,” Journal of Consumer tion Processes,” Journal of Marketing, Spring 1982, Research, December 1992, pp. 317–338. pp. 60–72. 89. Karen B. Horney, Our Inner Confl icts (New York: Norton, 75. T. L. Stanley, “Death of the Sports Car?” Brandweek, 1945). January 2, 1995, p. 38. 90. Joel B. Cohen, “An Interpersonal Orientation to the 76. Frenkel Ter Hofstede, Jan-Benedict E. M. Steenkamp, Study of Consumer Behavior,” Journal of Marketing Re- and Michel Wedel, “International Market Segmentation search, August 1967, pp. 270–277; Jon P. Noerager, “An Based on Consumer–Product Relations,” Journal of Assessment of CAD—A Personality Instrument Devel- Marketing Research 36, February 1999, pp. 1–17. oped Specifically for Marketing Research,” Journal of 77. Marsha L. Richins, “The Material Values Scale: Measure- Marketing Research, February 1979, pp. 53–59. ment Properties and Development of a Short Form,” 91. Marsha L. Richins, “An Analysis of Consumer Interac- Journal of Consumer Research, June 2004, pp. 209–219. tion Styles in the Marketplace,” Journal of Consumer Re- 78. J. Michael Munson and Edward F. McQuarrie, “Shorten- search, June 1983, pp. 73–82. ing the Rokeach Value Survey for Use in Consumer Re- 92. Richard P. Bagozzi, Hans Baumgartner, and Youjae Yi, search,” in ed. Michael J. Houston, Advances in “State Versus Action Orientation and the Theory of Consumer Research, vol. 15 (Provo, Utah: Association for Reasoned Action, An Application to Coupon Usage,” Consumer Research, 1988), pp. 381–386. Journal of Consumer Research, March 1992, pp. 505–518; 79. Lynn R. Kahle, Sharon Beatty, and Pamela Homer, “Al- William O. Bearden and Randall L. Rose, “Attention to ternative Measurement Approaches to Consumer Val- Social Comparison Information: An Individual Differ- ues: The List of Values (LOV) and Values and Life Style ence Factor Affecting Consumer Conformity,” Journal of (VALS),” Journal of Consumer Research, December 1986, Consumer Research, March 1990, pp. 461–471; Bobby J. pp. 405–409; Kahle, Social Values and Social Change. Calder and Robert E. Burnkrant, “Interpersonal Infl uence 80. Wagner Kamakura and Thomas P. Novak, “Value-System on Consumer Behavior: An Attribution Theory Segmentation: Exploring the Meaning of LOV,” Journal Approach,” Journal of Consumer Research, December of Consumer Research, June 1992, pp. 119–132. 1979, pp. 29–38.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7777 111/18/081/18/08 5:32:325:32:32 PMPM N-78 Endnotes

93. B. F. Skinner, About Behaviorism (New York: Knopf, Decision Making: Unconventional Choices Based on Rea- 1974); B. F. Skinner, Beyond Freedom and Dignity (New sons,” Journal of Consumer Research 27, June 2000, York: Knopf, 1971). pp. 49–68. 94. Jacob Jacoby, “Multiple Indicant Approaches for Study- 103. Craig J. Thompson and Zeynep Arsel, “The Starbucks ing New Product Adopters,” Journal of Applied Psychol- Brandscape and Consumers’ (Anticorporate) Experi- ogy, August 1971, pp. 384–388; Harold H. Kassarjian, ences of Globalization,” Journal of Consumer Research “Personality and Consumer Behavior: A Review,” Jour- 31, no. 3, 2004, pp. 631–642. nal of Marketing Research, November 1971, pp. 409–418; 104. James E. Burroughs and David Glen Mick, “Exploring see also Harold H. Kassarjian, “Personality: The Longest Antecedents and Consequences of Consumer Creativity Fad,” in ed. William L. Wilkie, Advances in Consumer Re- in a Problem-Solving Context,” Journal of Consumer Re- search, vol. 6 (Ann Arbor, Mich.: Association for Con- search, September 2004, pp. 402–411. sumer Research, 1979), pp. 122–124. 105. Ibid., and Alice M. Isen, “Positive Effect,” in eds. Tim 95. John L. Lastovicka and Erich A. Joachimsthaler, “Im- Dageleisch and Mick Power, Handbook of Cognition proving the Detection of Personality–Behavior Rela- and Emotion, (New York: Wiley, 1999), pp. 521–539. tionships in Consumer Research,” Journal of 106. John T. Cacioppo, Richard E. Petty, and Chuan F. Kao, Consumer Research, March 1988, pp. 583–587; Kathryn “The Effi cient Assessment of Need for Cognition,” Jour- E. A. Villani and Yoram Wind, “On the Usage of ‘Modi- nal of Personality Assessment, June 1984, pp. 306–307; fied’ Personality Trait Measures in Consumer Re- Curtis R. Haugtvedt, Richard E. Petty, and John T. search,” Journal of Consumer Research, December Cacioppo, “Need for Cognition and Advertising: Under- 1975, pp. 223–228. standing the Role of Personality Variables in Consumer 96. William O. Bearden, David M. Hardesty, and Randall L. Behavior,” Journal of Consumer Psychology 1, no. 3, Rose, “Consumer Self-Confi dence: Refi nements in Con- 1992, pp. 239–260; Rajeev Batra and Douglas M. Stayman, ceptualization and Measurement,” Journal of Consumer “The Role of Mood in Advertising Effectiveness,” Journal Research 28, June 2001, pp. 121–134. of Consumer Research, September 1990, pp. 203–214; 97. D. E. Berlyne, Confl ict, Arousal and Curiosity (New York: John T. Cacioppo, Richard E. Petty, and K. Morris, McGraw-Hill, 1960); D. E. Berlyne, “Novelty, Complexity, “Effects of Need for Cognition on Message Evaluation, and Hedonic Value,” Perception and Psychophysics, No- Recall and Persuasion,” Journal of Personality and So- vember 1970, pp. 279–286. cial Psychology, October 1983, pp. 805–818. 98. Marvin Zuckerman, Sensation Seeking: Beyond the Opti- 107. Susan Powell Mantel and Frank R. Kardes, “The Role of mal Level of Arousal (Hillsdale, N.J.: Lawrence Erlbaum, Direction of Comparison, Attribute-Based Processing, and 1979); Elizabeth C. Hirschman, “Innovativeness, Novelty Attitude-Based Processing in Consumer Preference,” Jour- Seeking, and Consumer Creativity,” Journal of Con- nal of Consumer Research 25, March 1999, pp. 335–352. sumer Research, December 1980, pp. 283–295. 108. William O. Bearden, Richard G. Netemeyer, and Jesse H. 99. R. A. Mittelstadt, S. L. Grossbart, W. W. Curtis, and Teel, “Measurement of Consumer Susceptibility to In- S. P. DeVere, “Optimal Stimulation Level and the Adop- terpersonal Infl uence,” Journal of Consumer Research, tion Decision Process,” Journal of Consumer Research, March 1989, pp. 472–480; Peter Wright, “Factors Affect- September 1976, pp. 84–94; P. S. Raju, “Optimum Stimu- ing Cognitive Resistance to Ads,” Journal of Marketing lation Level: Its Relationship to Personality, Demo- Research, June 1975, pp. 1–9. graphics, and Exploratory Behavior,” Journal of 109. John L. Lastovicka, Lance A. Bettencourt, Renée Shaw Consumer Research, December 1980, pp. 272–282; Hughner, and Ronald J. Kuntze, “Lifestyle of the Tight Jan-Benedict E. M. Steenkamp and Hans Baumgartner, and Frugal: Theory and Measurement,” Journal of Con- “The Role of Optimum Stimulation Level in Exploratory sumer Research 26, June 1999, pp. 85–98. Consumer Behavior,” Journal of Consumer Research, 110. Terrence H. Witkowski, “World War II Poster Campaigns,” December 1992, pp. 434–448; Erich A. Joachimsthaler Journal of Advertising, Spring 2003, pp. 69–82. and John Lastovicka, “Optimal Stimulation Level— 111. “Free Magazines Popping Up All Over Japan,” Japan Exploratory Behavior Models,” Journal of Consumer Close-Up, March 2005, p. 7. Research, December 1984, pp. 830–835. 112. Richard C. Becherer and Lawrence C. Richard, “Self- 100. Leon G. Schiffman, William R. Dillon, and Festus E. Monitoring as a Moderating Variable in Consumer Be- Ngumah, “The Infl uence of Subcultural and Personality havior,” Journal of Consumer Research, December 1978, Factors on Consumer Acculturation,” Journal of Inter- pp. 159–162; Mark Snyder and Kenneth G. DeBono, “Ap- national Business Studies, Fall 1981, pp. 137–143. peals to Image and Claims about Quality: Understanding 101. Kelly Tepper Tian, William O. Bearden, and Gary L. the Psychology of Advertising,” Journal of Personality and Hunter, “Consumers’ Need for Uniqueness: Scale Social Psychology, September 1985, pp. 586–597. Development and Validation,” Journal of Consumer Re- 113. Dean Peabody, National Characteristics (Cambridge, search 28, June 2001, pp. 50–66. England: Cambridge University Press, 1985); Allan B. 102. Itamar Simonson and Stephen M. Nowlis, “The Role Yates, “Americans, Canadians Similar but Vive La Differ- of Explanations and Need for Uniqueness in Consumer ence,” Direct Marketing, October 1985, p. 152.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7878 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-79

114. Terry Clark, “International Marketing and National 136. Pamela Paul, “Sell It to the Psyche,” Time, September 15, Character: A Review and Proposal for an Integrative 2003, p. A23. Theory,” Journal of Marketing, October 1990, pp. 66–79. 137. Louise Witt, “Inside Intent,” American Demographics, 115. Greg Sandoval, “China Bans LeBron James Nike Ad,” March 1, 2004. Washington Post, December 7, 2004, p. E2. 138. David J. Lipke, “Head Trips,” American Demographics, 116. John C. Mowen, “Exploring the Trait of Competitiveness October 2000, pp. 38–39; Yankelovich Web site, http:// and its Consumer Behavior Consequences,” Journal of www.yankelovich.com. Consumer Psychology 14, no. 1/2, 2004, pp. 52–63. 139. Douglas B. Holt, “Poststructuralist Lifestyle Analysis: 117. Rob Walker, “For Kicks,” New York Times Magazine, Conceptualizing the Social Patterning of Consumption March 20, 2005, p. 38. in Postmodernity,” Journal of Consumer Research, 118. Tom Lowry, “The Game’s the Thing at MTV Networks,” March 1997, pp. 326–350. BusinessWeek, February 18, 2008, pp. 51–52. 140. Marvin Shoenwald, “Psychographic Segmentation: 119. David Crockett, “The Role of Normative Political Ideol- Used or Abused?” Brandweek, January 22, 2001, p. 34. ogy in Consumer Behavior,” Journal of Consumer Re- 141. Pamela Paul, “Sell It to the Psyche.” search 31, no. 3, 2004, pp. 511–528. 142. Antoinette Alexander, “Tech-Savvy Young Shoppers May 120. Morris B. Holbrook, “Nostalgia and Consumption Be Untapped Market,” Drug Store News, June 21, 2004, Preferences: Some Emerging Patterns of Consumer pp. 973. Tastes,” Journal of Consumer Research, September 143. Joanna Weiss, “‘Psychographics’ Enters Brave New 1993, pp. 245–256. World of TV Marketing,” Boston Globe, June 10, 2005, 121. Sandra Yin, “Going to Extremes,” American Demograph- www.boston.com. ics, June 1, 2001, p. 26. 144. Vicki Mabrey and Deborah Apton, “From McMuffi ns to 122. Michelle Moran, “Category Analysis: Small Electrics & McLattes,” ABC News, March 31, 2008, www.abcnews Consumer Lifestyles Dictate Trends,” Gourmet Retailer, .go.com; Dave Carpenter, “Breakfast, Europe a Winning June 2001, p. 34. . Combo,” Houston Chronicle, March 11, 2008, p. 3; “Pro- 123. Onkvisit and Shaw, International Marketing, p. 283. fi le: Pierre Woreczek, Man of Many Tastes,’” Brand Strat- 124. Leonidas C. Leonidou, “Understanding the Russian egy, March 7, 2008, p. 17; Dagmar Mussey and Laurel Consumer,” Marketing and Research Today, March 1992, Wentz, “Want a Quiet Cup of Coffee in Germany? Head pp. 75–83. to McDonald’s,” Advertising Age, September 10, 2007, 125. “Sip and Sup: Ideas for Quick Noshing,” Arizona Repub- p. 32; Julia Werdigier, “McDonald’s, But with Flair,” New lic, April 9, 2008, www.azcentral.com. York Times, August 25, 2007, p. C1, C4; Michael Arndt, 126. See Leonard L. Berry, Kathleen Seiders, and Dhruv Gre- “Knock Knock, It’s Your Big Mac,” BusinessWeek Online, wal, “Understanding Service Convenience,” Journal of July 13, 2007, www.businessweek.com. Marketing Research, July 2002, pp. 1–17. 127. Cynthia Crossen, “Marketing Panache, Plant Lore Invig- Chapter 15 orate Independent Garden Center’s Sales,” Wall Street 1. Douglas Quenqua, “Word of Mouth,” DM News, Febru- Journal, May 25, 2004, pp. B1, B4. ary 4, 2008, www.dmnews.com; Leo Benedictus, “Psst! 128. ACE Brochure 1989, published by RISC, Paris, France; Have You Heard?” , January 30, 2007, see also de Mooij and Keegan, Advertising Worldwide. www.guardian.co.uk. 129. Jerri Stroud, “‘Bankers’ Hours’ Now Include Evenings and 2. Greg Metz Thomas, “Building the Buzz with the Hive in Sundays,” St. Louis Post-Dispatch, September 4, 2007, n.p. Mind,” Journal of Consumer Behavior 4, no. 1, 2004, 130. Basil G. Englis and Michael R. Solomon, “To Be and Not pp. 64–72. to Be: Life Style Imagery, Reference Groups, and the 3. Seth Schiesel, “Gamers, on Your Marks: Halo 3 Arrives,” Clustering of America,” Journal of Advertising, Spring New York Times, September 24, 2007, p. E1. 1995, pp. 13–28. 4. Amna Kirmani and Margaret C. Campbell, “Goal Seeker 131. Jacob Hornik and Mary Jane Schlinger, “Allocation of and Persuasion Sentry: How Consumer Targets Re- Time to the Mass Media,” Journal of Consumer Re- spond to Interpersonal Marketing Persuasion,” Journal search, March 1981, pp. 343–355. of Consumer Research, December 2004, pp. 573–582. 132. Eben Shapiro, “Web Lovers Love TV, Often Watch Both,” 5. Robert L. Simison and Joseph B. White, “Reputation for Wall Street Journal, June 12, 1998, p. B9. Poor Quality Still Plagues Detroit,” Wall Street Journal, 133. Michael J. Weiss, Morris B. Holbrook, and John Habich, May 4, 2000, pp. B1, B4. “Death of the Arts Snob,” American Demographics, June 6. Utpal M. Dholakia, Richard P. Bagozzi, and Lisa Klein 2001, pp. 40–42. Pearo, “A Social Infl uence Model of Consumer Partici- 134. Jeff Borden, “High-Quality Ingredients,” Marketing pation in Network- and Small-Group-Based Virtual News, October 1, 2007, pp. 13. Communities,” International Journal of Research in 135. SRI Consulting Business Intelligence, VALS Framework Marketing 21, 2004, pp. 241–263. and Segment Descriptions, www.sricbi.com/VALS/types 7. See Mehdi Mourali, Michel Larouche, and Frank Pons, .shtml. “Antecedents of Consumer Relative Preference for

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 7979 111/18/081/18/08 5:32:325:32:32 PMPM N-80 Endnotes

Interpersonal Information Sources in Pre-Purchase 23. Jacob Jacoby and Wayne D. Hoyer, “What If Opinion Search,“ Journal of Consumer Behaviour 4, no. 5, 2005, Leaders Didn’t Really Know More: A Question of Nomo- pp. 307–318. logical Validity,” in ed. Kent B. Monroe, Advances in Con- 8. Rebecca Gardyn, “How Does This Work?” American De- sumer Research, vol. 8 (Chicago: Association for mographics, December 2002/January 2003, pp. 18–19. Consumer Research, 1980), pp. 299–302; Robin M. Higie, 9. Frederick Koenig, Rumor in the Marketplace: The Social Lawrence F. Feick, and Linda L. Price, “Types and Amount Psychology of Commercial Hearsay (Dover, Mass.: of Word-of-Mouth Communications about Retailers,” Auburn House, 1985); Paul M. Herr, Frank R. Kardes, Journal of Retailing, Fall 1987, pp. 260–277; regarding in- and John Kim, “Effects of Word-of-Mouth and Product- novativeness, Terry L. Childers (“Assessment of the Psy- Attribute Information on Persuasion: An Accessibility- chometric Properties of an Opinion Leadership Scale,” Diagnosticity Perspective,” Journal of Consumer Journal of Marketing Research, May 1986, pp. 184–187). Research, March 1991, pp. 454–462. 24. Marsha L. Richins and Teri Root-Shafer, “The Role of 10. Paul F. Lazarsfeld, Bernard Berelson, and Hazel Gaudet, Involvement and Opinion Leadership in Consumer The People’s Choice; How the Voter Makes Up His Mind Word of Mouth: An Implicit Model Made Explicit,” in in a Presidential Campaign (New York: Columbia ed. Michael J. Houston, Advances in Consumer Research, University Press, 1948); see also Herr, Kardes, and Kim, vol. 15 (Provo, Utah: Association for Consumer Re- “Effects of Word-of-Mouth and Product-Attribute Infor- search, 1988), pp. 32–36. mation on Persuasion.” 25. Audrey Guskey-Federouch and Robert L. Heckman, 11. David Pogue, “Reconsidering Pixel Envy,” New York “The Good Samaritan in the Marketplace: Motives for Times, March 24, 2005, tech.nytimes.com/2005/03/24/ Helpful Behavior,” Paper presented at the Society for technology/circuits/24read.html. Consumer Psychology Conference, St. Petersburg, Fla., 12. Dale Duhan, Scott Johnson, James Wilcox, and Gilbert February 1994. Harrell, “Influences on Consumer Use of Word-of- 26. Lawrence F. Feick, Linda L. Price, and Robin Higie, “Peo- Mouth Recommendation Sources,” Journal of the Acad- ple Who Use People: The Opposite Side of Opinion emy of Marketing Science 25, Fall 1997, pp. 283–295. Leadership,” in ed. Richard J. Lutz, Advances in Con- 13. Vicki Clift, “Systematically Solicit Testimonial Letters,” sumer Research, vol. 13 (Provo, Utah: Association for Marketing News, June 6, 1994, p. 7. Consumer Research, 1986), pp. 301–305; see also 14. Wendy Bounds, “Keeping Teens from Smoking, with Jagdish N. Sheth, “Word-of-Mouth in Low-Risk Innova- Style,” Wall Street Journal, May 6, 1999, p. B6. tions,” Journal of Advertising Research, June–July 1971, 15. Bob Tedeschi, “Readers Are Key Ingredient as Virtual pp. 15–18. Kitchen Heats Up,” New York Times, June 25, 2007, p. C6. 27. Ronald E. Goldsmith, Ronald A. Clark, and Elizabeth 16. See Robert V. Kozinets, “E-Tribalized Marketing? Goldsmith, “Extending the Psychological Profi le of Mar- The Strategic Implications of Virtual Communities of ket Mavenism,” Journal of Consumer Behavior 5, no. 5, Consumption,” European Management Journal, 1999, 2006, pp. 411–419; Lawrence F. Feick and Linda L. Price, pp. 252–264. “The Market Maven: A Diffuser of Marketplace Infor- 17. Susan B. Garland, “So Glad You Could Come. Can I Sell mation,” Journal of Marketing, January 1987, pp. 83–97. You Anything?” New York Times, December 19, 2004, 28. See, for example, Dorothy Leonard-Barton, “Experts as sec. 3, p. 7. Negative Opinion Leaders in the Diffusion of a Techno- 18. Michael Barbaro, “Unbound, Wal-Mart Tastemakers logical Innovation,” Journal of Consumer Research, Write a Blunt and Unfiltered Blog,” New York Times, March 1985, pp. 914–926. March 3, 2008, pp. C1, C8; David Kirkpatrick and Daniel 29. Joanne Kaufman, “Publishers Seek to Mine Book Roth, “Why There’s No Escaping the Blog,” Fortune, Circles,” New York Times, November 19, 2007, p. C5. January 10, 2005, p. 44. 30. Laura Bird, “Consumers Smile on Unilever’s Mentadent,” 19. John W. Milligan, “Choosing Mediums for the Message,” Wall Street Journal, May 31, 1994, p. B9; Joseph R. US Banker, February 1995, pp. 42–45. Mancuso, “Why Not Create Opinion Leaders for New 20. Gangseog Ryu and Lawrence Feick, “A Penny for Your Product Introduction?” Journal of Marketing, July 1969, Thoughts: Referral Reward Programs and Referral Like- pp. 20–25. lihood,” Journal of Marketing, January 2007, pp. 84–94. 31. “Smoking Cessation: GSK Strikes a Chord with Reality 21. Cris Prystay, “Companies Market to India’s Have- Ads,” Chemist and Druggist, March 5, 2005, p. 40. Littles,” Wall Street Journal, June 5, 2003, pp. B1, B12. 32. Christopher Reynolds, “Up on the Envy Meter,” Ameri- 22. Robert McMillan, “Bill Gates Says Internet Censorship can Demographics, June 2004, pp. 6–7. Won’t Work,” Computerworld, February 20, 2008, www 33. Jennifer Edson Escalas and James R. Bettman, “Self- .computerworld.com; “Wave of Internet Surfers Has Construal, Reference Groups, and Brand Meaning,” Jour- Chinese Censors Nervous,” Los Angeles Times, June 26, nal of Consumer Research 32, no. 3, 2005, pp. 378–389. 1995, p. D6; Jeffrey A. Trachtenberg, “Time Warner Unit 34. Albert M. Muniz Jr. and Thomas C. O’Guinn, “Brand Sets Joint Venture to Market TV Programming in China,” Community,” Journal of Consumer Research 27, March Wall Street Journal, March 8, 1995, p. B2. 2001, pp. 412–432; James H. McAlexander, John W.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8080 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-81

Schouten, and Harold F. Koenig, “Building Brand Com- Stayman and Rohit Deshpande, “Situational Ethnicity munity,” Journal of Marketing, January 2002, pp. 38–54. and Consumer Behavior,” Journal of Consumer Re- 35. Richard P. Bagozzi and Utpal M. Dholakia, “Antecedents search, December 1989, pp. 361–371. and Purchase Consequences of Customer Participation 49. Robert Madrigal, “The Infl uence of Social Alliances with in Small Group Brand Communities,” International Sports Teams on Intentions to Purchase Corporate Journal of Research in Marketing 23, 2006, pp. 45–61. Sponsors’ Products,” Journal of Advertising 29, no. 4, 36. Albert M. Muniz Jr. And Hope Jensen Schau, “Religios- Winter 2000, pp. 13–24. ity in the Abandoned Apple Newton Brand Commu- 50. Americus Reed II, “Activating the Self-Importance of nity,” Journal of Consumer Research 31, no. 4, 2005, Consumer Selves: Exploring Identity Salience Effects on pp. 737–747. Judgments,” Journal of Consumer Research, September 37. Jim Patterson, “Branding Campaign Meant to Take 2004, pp. 286–295. Stigma off Country Music,” Associated Press Newswires, 51. Jonathan K. Frenzen and Harry L. Davis, “Purchasing Be- May 1, 2001. havior in Embedded Markets,” Journal of Consumer Re- 38. Katherine White and Darren W. Dahl, “To Be or Not Be? search, June 1990, pp. 1–12; see also Mark S. Granovetter, The Influence of Dissociative Reference Groups on “The Strength of Weak Ties,” American Journal of Sociol- Consumer Preferences,” Journal of Consumer Psychol- ogy, May 1973, pp. 1360–1380; Brown and Reingen, ogy 16, no. 4, 2006, pp. 404–414. “Social Ties and Word-of-Mouth Referral Behavior”; 39. T. L. Stanley, “Heavies of Hip-Hop Lend Phat to Nokia,” Jonathan K. Frenzen and Kent Nakamoto, “Structure, Advertising Age, December 15, 2003, p. 6. Cooperation, and the Flow of Market Information,” Jour- 40. Basil G. Englis and Michael R. Solomon, “To Be and Not nal of Consumer Research, December 1993, pp. 360–375. to Be: Lifestyle Imagery, Reference Groups, and the 52. “Theme Parks: Finally, the Year of the Mouse,” Business- Clustering of America,” Journal of Advertising, March Week, April 4, 2005, p. 16. 1995, pp. 13–28. 53. Reingen and Kernan, “Analysis of Referral Networks in 41. Stefan Fatsis, “‘Rad’ Sports Give Sponsors Cheap Marketing”; Brown and Reingen, “Social Ties and Word- Thrills,” Wall Street Journal, May 12, 1995, p. B8. of-Mouth Referral Behavior”; see also Frenzen and Na- 42. Jonathan Fahey, “Love Into Money,” Forbes, January 7, kamoto, “Structure, Cooperation, and the Flow of 2002, pp. 60–65. Market Information.” 43. Paul White, “Red Sox Nation New King of the Road,” 54. Walker, “The Hidden (in Plain Sight) Persuaders.” USA Today, August 22, 2007, www.usatoday.com. 55. Nicole Woolsey Biggart, Charismatic Capitalism (Chi- 44. Todd Nissen, “McDonald’s Sees Good Results in Middle cago: University of Chicago Press, 1989); see also Jona- East,” ClariNet Electronic News Service, February 20, than K. Frenzen and Harry L. Davis, “Purchasing 1994. Behavior in Embedded Markets,” Journal of Consumer 45. A. Benton Cocanougher and Grady D. Bruce, “Socially Research, June 1990, pp. 1–12. Distant Referent Groups and Consumer Aspiration,” 56. Frenzen and Davis, “Purchasing Behavior in Embedded Journal of Marketing Research, August 1971, pp. 379–383. Markets.” 46. Linda L. Price, Lawrence Feick, and Robin Higie, “Pref- 57. Scott Ward, “Consumer Socialization,” Journal of Con- erence Heterogeneity and Coorientation as Determi- sumer Research, September 1974, pp. 1–16; George P. nants of Perceived Informational Infl uence,” Journal of Moschis, “The Role of Family Communication in Con- Business Research, November 1989, pp. 227–242; Jacque- sumer Socialization of Children and Adolescents,” line J. Brown and Peter Reingen, “Social Ties and Word- Journal of Consumer Research, March 1985, pp. 898– of-Mouth Referral Behavior,” Journal of Consumer 913; George P. Moschis, Consumer Socialization: A Life Research, December 1987, pp. 350–362; Mary C. Gilly, Cycle Perspective (Lexington, Mass.: Lexington Books, John L. Graham, Mary Wolfi nbarger, and Laura Yale, “A 1987); Scott Ward, “Consumer Socialization,” in eds. Dyadic Study of Interpersonal Information Search,” Harold H. Kassarjian and Thomas S. Robertson, Per- Journal of the Academy of Marketing Science 26, no. 2, spectives in Consumer Behavior (Glenview, Ill.: Scott- pp. 83–100; George Moschis, “Social Comparison and Foresman, 1980), pp. 380–396; Les Carlson and Sanford Informal Group Influence,” Journal of Marketing Re- Grossbart, “Parental Style and Consumer Socialization search, August 1976, pp. 237–244. of Children,” Journal of Consumer Research, June 1988, 47. Randall L. Rose, William O. Bearden, and Kenneth C. pp. 77–92. Manning, “Attributions and Conformity in Illicit Con- 58. Deborah Roedder John, “Consumer Socialization of sumption: The Mediating Role of Group Attractiveness,” Children: A Retrospective Look at Twenty-Five Years of Journal of Public Policy & Marketing 20, no. 1, Spring Research,” Journal of Consumer Research 26, December 2001, pp. 84–92. 1999, pp. 183–213. 48. Rohit Deshpande, Wayne D. Hoyer, and Naveen Donthu, 59. Elizabeth S. Moore, William L. Wilkie, and Richard J. “The Intensity of Ethnic Affi liation: A Study of the Soci- Lutz, “Passing the Torch: Intergenerational Infl uences ology of Hispanic Consumption,” Journal of Consumer as a Source of Brand Equity,” Journal of Marketing, April Research, September 1986, pp. 214–220; Douglas M. 2002, pp. 17–37.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8181 111/18/081/18/08 5:32:325:32:32 PMPM N-82 Endnotes

60. Gwen Bachmann Achenreiner and Deborah Roedder ior,” Journal of Consumer Research, December 1975, pp. John, “The Meaning of Brand Names to Children: A 206–215; Morton Deutsch and Harold B. Gerard, “A Developmental Investigation,” Journal of Consumer Study of Normative and Informational Infl uence upon Psychology , 13 (3), 2003, pp. 205–219. Individual Judgment,” Journal of Abnormal and Social 61. Gregory M. Rose, Vassilis Dalakas, and Fredric Kropp, Psychology, November 1955, pp. 629–636. “Consumer Socialization and Parental Style Across Cul- 72. Dennis Rook and Robert Fisher, “Normative Infl uences tures: Findings from Australia, Greece, and India,” Jour- on Impulsive Buying Behavior,” Journal of Consumer nal of Consumer Psychology 13 (4), 2003, pp. 366–376. Research,” December 1995, pp. 305–313. 62. John, “Consumer Socialization of Children: A Retro- 73. Paul Rozin and Leher Singh, “The Moralization of Ciga- spective Look at Twenty-Five Years of Research.” rette Smoking in the United States,” Journal of Con- 63. Ann Walsh, Russell Laczniak, and Les Carlson, “Moth- sumer Psychology 8, no. 3, 1999, pp. 321–337. ers’ Preferences for Regulating Children’s Television,” 74. David B. Wooten, “From Labeling Possessions to Pos- Journal of Advertising, Fall 1998, pp. 23–36. sessing Labels: Ridicule and Socialization Among Ado- 64. Dave Howland, “Ads Recruit Grandparents to Help Keep lescents,” Journal of Consumer Research 33, no. 2, 2006, Kids from Drugs,” Marketing News, January 18, 1999, p. 6. pp. 188–198. 65. Moschis, “The Role of Family Communication in Con- 75. Margaret Talbot, “Girls Just Want to Be Mean,” New York sumer Socialization of Children and Adolescents”; Con- Times Magazine, February 24, 2002, p. 24. way Lackman and John M. Lanasa, “Family Decision 76. Peter Reingen, Brian Foster, Jacqueline Brown, and Making Theory: An Overview and Assessment,” Psychol- Stephen B. Seidman, “Brand Congruence in Interper- ogy and Marketing, March–April 1993, pp. 81–93; George sonal Relations: A Social Network Analysis,” Journal of P. Moschis, Acquisition of the Consumer Role by Adoles- Consumer Research, December 1984, pp. 771–783. cents (Atlanta: Georgia State University, 1978). 77. Rajagopal Raghunathan and Kim Corfman, “Is Happi- 66. Beverly A. Browne, “Gender Stereotypes in Advertis- ness Shared Doubled and Sadness Shared Halved? ing on Children’s Television in the 1990s: A Cross- Social Influence on Enjoyment of Hedonic Experi- National Analysis,” Journal of Advertising, Spring ences,” Journal of Marketing Research, August 2006, 1998, pp. 83–96. pp. 386–394. 67. See, for example, Greta Fein, David Johnson, Nancy Kos- 78. Tina M. Lowrey, Cele C. Otnes, and Julie A. Ruth, “Social son, Linda Stork, and Lisa Wasserman, “Sex Stereotypes Influences on Dyadic Giving over Time: A Taxonomy and Preferences in the Toy Choices of 20-Month-Old from the Giver’s Perspective,” Journal of Consumer Re- Boys and Girls,” Developmental Psychology, July 1975, search, March 2004, pp 547–558. pp. 527–528; Lenore A. DeLucia, “The Toy Preference 79. Ann E. Schlosser and Sharon Shavitt, “Anticipating Dis- Test: A Measure of Sex-Role Identifi cation,” Child Devel- cussion About a Product: Rehearsing What to Say Can opment, March 1963, pp. 107–117; Judith E. O. Black- Affect Your Judgments,” Journal of Consumer Research, more and Asenath A. LaRue, “Sex-Appropriate Toy June 2002, pp. 101–115. Preference and the Ability to Conceptualize Toys as Sex- 80. James E. Stafford, “Effects of Group Infl uence on Con- Role Related,” Developmental Psychology, May 1979, sumer Brand Preferences,” Journal of Marketing Re- pp. 339–340; Nancy Eisenberg-Berg, Rita Boothby, and search, February 1966, pp. 68–75. Tom Matson, “Correlates of Preschool Girls’ Feminine 81. Pankaj Aggarwal, “The Effects of Brand Relationship and Masculine Toy Preferences,” Developmental Psy- Norms on Consumer Attitudes and Behavior,” Journal chology, May 1979, pp. 354–355. of Consumer Research, June 2004, pp. 87–101. 68. Donna Rouner, “Rock Music Use as a Socializing 82. Randall L. Rose, William O. Bearden, and Jesse E. Teel, Function,” Popular Music and Society, Spring 1990, “An Attributional Analysis of Resistance to Group Pres- pp. 97–108; Thomas L. Eugene, “Clothing and Counter- sure Regarding Illicit Drug and Alcohol Consumption,” culture: An Empirical Study,” Adolescence, Spring 1973, Journal of Consumer Research, June 1992, pp. 1–13; pp. 93–112. see also Bobby J. Calder and Robert E. Burnkrant, 69. Fein et al., “Sex Stereotypes and Preferences in the Toy “Interpersonal Infl uences on Consumer Behavior: An Choices of 20-Month-Old Boys and Girls”; Eisenberg- Attribution Theory Approach,” Journal of Consumer Berg, Boothby, and Matson, “Correlates of Preschool Research, June 1977, pp. 29–38, 71; Solomon E. Asch, Girls’ Feminine and Masculine Toy Preferences”; Sheila “Effects of Group Pressure upon the Modifi cation and Fling and Main Manosevitz, “Sex Typing in Nursery Distortion of Judgment,” in ed. H. Guetzkow, Groups, School Children’s Play,” Developmental Psychology 7, Leadership and Men (Pittsburgh, Pa.: Carnegie Press, September 1972, pp. 146–152. 1951); Sak Onkvisit and John J. Shaw, International 70. Tamara Mangleburg and Terry Bristol, “Socialization Marketing: Analysis and Strategy (Columbus, Ohio: and Adolescents’ Skepticism Toward Advertising,” Jour- Merrill, 1989); see also Chin Tiong Tan and John U. nal of Advertising, Fall 1998, pp. 11–21. Farley, “The Impact of Cultural Patterns on Cognition 71. Robert E. Burnkrant and Alain Cousineau, “Informa- and Intention in Singapore,” Journal of Consumer tional and Normative Social Infl uence in Buyer Behav- Research, March 1987, pp. 540–544.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8282 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-83

83. Lisa E. Bolton and Americus Reed II, “Sticky Priors: The Comparison Information: An Individual Difference Fac- Perseverance of Identity Effects on Judgment,” Journal tor Affecting Conformity,” Journal of Consumer Re- of Marketing Research, November 2004, pp. 397–410. search, March 1990, pp. 461–471. 84. Utpal M. Dholakia, Richard P. Bagozzi, and Lisa Klein 94. John C. Mowen, “Exploring the Trait of Competitiveness Pearo, “A Social Infl uence Model of Consumer Partici- and Its Consumer Behavior Consequences,” Journal of pation in Network- and Small-Group-Based Virtual Consumer Psychology, 2004, pp. 52–63. Communities,” International Journal of Research in 95. Brendan I. Koerner, “Neighbors, Start Your Lawn Marketing 21, 2004, pp. 241–263. Mowers,” New York Times, October 17, 2004, sec. 3, p. 2. 85. For a general discussion of reactance behavior, see 96. Charles S. Gulas and Kim McKeage, “Extending Social Mona A. Clee and Robert A. Wicklund, “Consumer Be- Comparison: An Examination of the Unintended Con- havior and Psychological Reactance,” Journal of Con- sequences of Idealized Advertising Imagery,” Journal of sumer Research, March 1980, pp. 389–405. Advertising 29, no. 2, Summer 2000, pp. 17–28. 86. Rene Algesheimer, Utpal M. Dholakia, and Andreas Her- 97. David B. Wooten and Americus Reed II, “Playing It Safe: mann, “The Social Infl uence of Brand Community: Evi- Susceptibility to Normative Influence and Protective dence from European Car Clubs,“ Journal of Marketing, Self-Presentation,” Journal of Consumer Research, De- July 2005, pp. 19–34. cember 2004, pp. 551–556. 87. A. Peter McGraw and Philip E. Tetlock, “Taboo Trade- 98. C. Whan Park and Parker Lessig, “Students and House- Offs, Relational Framing, and the Acceptability of Ex- wives: Differences in Susceptibility to Reference Group changes,” Journal of Consumer Psychology 15, no. 1, Infl uence,” Journal of Consumer Research, September 2005, pp. 2–15. See also Gita Venkataramani Johar, “The 1977, pp. 102–110. Price of Friendship: When, Why, and How Relational 99. Robert Fisher and Kirk Wakefi eld, “Factors Leading to Norms Guide Social Exchange Behavior,” Journal of Con- Group Identification: A Field Study of Winners and sumer Psychology 15, no. 1, 2005, pp. 22–27; and Barbara Losers,” Psychology and Marketing, January 1998, E. Kahn, “The Power and Limitations of Social Relational pp. 23–40. Framing for Understanding Consumer Decision Pro- 100. John R. French and Bertram Raven, “The Bases of Social cesses,” Journal of Consumer Psychology 15, no. 1, 2005, Power,” in ed. D. Cartwright, Studies in Social Power pp. 28–34; and Philip E. Tetlock and A. Peter McGraw, (Ann Arbor, Mich.: Institute for Social Research, 1969), “Theoretically Framing Relational Framing,” Journal of pp. 150–167. Consumer Psychology 15, no. 1, 2005, pp. 35–37. 101. Reingen et al., “Brand Congruence in Interpersonal Re- 88. Russell W. Belk, “Exchange Taboos from an Interpretive lations”; Park and Lessig, “Students and Housewives.” Perspective,” Journal of Consumer Psychology 15, no. 1, 102. Donnel A. Briley and Robert S. Wyer Jr., “The Effect of 2005, pp. 16–21. Group Membership Salience on the Avoidance of Nega- 89. White and Dahl, “To Be or Not Be? The Infl uence of Dis- tive Outcomes: Implications for Social and Consumer sociative Reference Groups on Consumer Preferences.” Decisions,” Journal of Consumer Research, December 90. William O. Bearden and Michael J. Etzel, “Reference 2002, pp. 400–415. Group Infl uence on Product and Brand Purchase Deci- 103. Dana-Nicoleta Lascu, William O. Bearden, and Randall sions,” Journal of Consumer Research 9, no. 2, 1982, L. Rose, “Norm Extremity and Interpersonal Infl uences pp. 183–194. on Consumer Conformity,” Journal of Business Research, 91. Robert E. Witt and Grady D. Bruce, “Group Influence March 1995, pp. 200–212. and Brand Choice Congruence,” Journal of Marketing 104. Social influence, attitudes toward the ads, and prior Research, November 1972, pp. 440–443. trial behavior all affect antismoking beliefs, as discussed 92. Jennifer J. Argo, Darren W. Dahl, and Rajesh V. in J. Craig Andrews, Richard G. Netemeyer, Scot Burton, Manchanda, “The Infl uence of a Mere Social Pressure in D. Paul Moberg, and Ann Christiansen, “Understanding a Retail Context,” Journal of Consumer Research 32, no. 2, Adolescent Intentions to Smoke: An Examination of 2005, pp. 207–212; Darren W. Dahl, Rajesh V. Manchanda, Relationships Among Social Influence, Prior Trial and Jennifer J. Argo, “Embarrassment in Consumer Behavior, and Antitobacco Campaign Advertising,” Purchase: The Roles of Social Presence and Purchase Journal of Marketing, July 2004, pp. 110–123. Familiarity,” Journal of Consumer Research, December 105. J. L. Freeman and S. Fraser, “Compliance Without 2001, pp. 473–481. Pressure: The Foot-in-the-Door Technique,” Journal 93. Bobby J. Calder and Robert E. Burnkrant, “Interpersonal of Personality and Social Psychology, August 1966, Infl uences on Consumer Behavior: An Attribution The- pp. 195–202. ory Approach,” Journal of Consumer Research, June 106. Robert B. Cialdini, J. E. Vincent, S. K. Lewis, J. Caalan, D. 1977, pp. 29–38; William O. Bearden, Richard G. Nete- Wheeler, and B. L. Darby, “Reciprocal Concessions Pro- meyer, and Jesse E. Teel, “Measurement of Consumer cedure for Inducing Compliance: The Door-in-the-Face Susceptibility to Interpersonal Influence,” Journal of Effect,” Journal of Personality and Social Psychology, Feb- Consumer Research, March 1989, pp. 473–481; William ruary 1975, pp. 200–215; John C. Mowen and Robert O. Bearden and Randall L. Rose, “Attention to Social Cialdini, “On Implementing the Door-in-the-Face

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8383 111/18/081/18/08 5:32:325:32:32 PMPM N-84 Endnotes

Compliance Strategy in a Marketing Context,” Journal of ness Research, March 1995, pp. 200–212; David B. Woo- Marketing Research, May 1980, pp. 253–258; see also ten and Americus Reed II, “Informational Infl uence and Edward Fern, Kent Monroe, and Ramon Avila, “Effective- the Ambiguity of Product Experience: Order Effects on ness of Multiple Request Strategies: A Synthesis of Re- the Weighting of Evidence,” Journal of Consumer Psy- search Results,” Journal of Marketing Research, May 1986, chology 7, no. 1, 1998, pp. 79–99. pp. 144–152. 116. Bearden, Netemeyer, and Teel, “Measurement of Con- 107. Alice Tybout, Brian Sternthal, and Bobby J. Calder, “In- sumer Susceptibility to Interpersonal Infl uence”; Bearden formation Availability as a Determinant of Multiple Re- and Rose, “Attention to Social Comparison Information.” quest Effectiveness,” Journal of Marketing Research, 117. Gerald Zaltman and Melanie Wallendorf, Consumer Be- August 1983, pp. 279–290; John T. Gourville, “Pennies-a- havior: Basic Findings and Management Implications, Day: The Effect of Temporal Reframing on Transaction 2d ed. (New York: Wiley, 1983); Reingen et al., “Brand Evaluation,” Journal of Consumer Research, March 1998, Congruence in Interpersonal Relations.” pp. 395–408. 118. Charles R. Taylor, Gordon E. Miracle, and R. Dale 108. Eric R. Spangenberg and David E. Sprott, “Self-Monitoring Wilson, “The Impact of Information Level on the Effec- and Susceptibility to the Influence of Self-Prophecy,” tiveness of U.S. and Korean Television Commercials,” Journal of Consumer Research 32, no. 4, 2006, pp. 550–556; Journal of Advertising, Spring 1997, pp. 1–18. Eric R. Spangenberg and Anthony G. Greenwald, “Social 119. Jane L. Levere, “Wisdom of the Web,” January 29, 2008, Infl uence by Requesting Self-Prophecy,” Journal of Con- p. C8. For more about Web-based chatting, see George sumer Psychology 8, no. 1, 1999, pp. 61–89. M. Zinkhan, Hyokjin Kwak, Michelle Morrison, and 109. For more about self-prophecy, see Eric R. Spangenberg, Cara Okleshen Peters, “Web-Based Chatting: Consumer David E. Sprott, Bianca Grohmann, and Ronn J. Smith, Communications in Cyberspace,” Journal of Consumer “Mass-Communicated Prediction Requests: Practical Psychology 13 (1&2), 2003, pp. 17–27. Application and a Cognitive Dissonance Explanation 120. Stephen A. LaTour and Ajay Manrai, “Interactive Impact for Self-Prophecy,” Journal of Marketing, July 2003, of Informational and Normative Influence on Dona- pp. 47–62. tions,” Journal of Marketing Research, August 1989, 110. Stephanie Dellande, Mary C. Gilly, and John L. Graham, pp. 327–335. “Gaining Compliance and Losing Weight: The Role of 121. Asim Ansari, Skander Essegaier, and Rajeev Kohli, “In- the Service Provider in Health Care Services,” Journal of ternet Recommendation Systems,” Journal of Marketing Marketing, July 2004, pp. 78–91. Research 37, August 2000, pp. 363–375. 111. Deutsch and Gerard, “A Study of Normative and Infor- 122. Johan Arndt, “Role of Product-Related Conversations in mational Influence upon Individual Judgment”; the Diffusion of a New Product,” Journal of Marketing C. Whan Park and Parker Lessig, “Students and House- Research, August 1967, pp. 291–295. wives: Differences in Susceptibility to Reference Group 123. Marsha L. Richins, “Negative Word of Mouth by Dissat- Infl uences” Journal of Consumer Research 4, September isfi ed Consumers: A Pilot Study,” Journal of Marketing, 1977, 102–110. Dennis L. Rosen and Richard W. January 1983, pp. 68–78. Olshavsky, “The Dual Role of Informational Social Infl u- 124. Ann E. Schlosser, “Posting Versus Lurking: Communica- ence: Implications for Marketing Management,” Jour- tion in a Multiple Audience Context,” Journal of Con- nal of Business Research, April 1987, pp. 123–144. sumer Research 32, no. 2, 2005, pp. 260–265. 112. Jeffrey D. Ford and Elwood A. Ellis, “A Re-examination 125. Herr, Kardes, and Kim, “Effects of Word-of-Mouth and of Group Infl uence on Member Brand Preference,” Jour- Product-Attribute Information on Persuasion”; Richard nal of Marketing Research 17, no. 1, 1980, pp. 125–133; W. Mizerski, “An Attribution Explanation of the Dispro- Linda L. Price and Lawrence F. Feick, “The Role of Inter- portionate Infl uence of Unfavorable Information,” Jour- personal Sources in External Search: An Informational nal of Consumer Research, December 1982, pp. 301–310. Perspective,” in ed. Thomas Kinnear, Advances in 126. See Suman Basuroy, Subimal Chatterjee, and Consumer Research, vol. 11 (Ann Arbor, Mich.: Associa- S. Abraham Ravid, “How Critical Are Critical Reviews? tion for Consumer Research, 1984), pp. 250–255. The Box Office Effects of Film Critics, Star Power, 113. Arch G. Woodside and M. Wayne DeLosier, “Effects of and Budgets,” Journal of Marketing, October 2003, Word-of-Mouth Advertising on Consumer Risk Taking,” pp. 103–117. Journal of Advertising, September 1976, pp. 17–26. 127. Daniel Laufer, Kate Gillespie, Brad McBride, and Silvia 114. Henry Assael, Consumer Behavior and Marketing Ac- Gonzalez, “The Role of Severity in Consumer Attribu- tion, 4th ed. (Boston: PWS-Kent, 1992). tions of Blame: Defensive Attributions in Product-Harm 115. John R. French and Bertram Raven, “The Bases of Social Crises in Mexico,“ Journal of International Consumer Power,” in ed. D. Cartwright, Studies in Social Power Marketing 17, no. 2/3, 2005, pp. 33–50. (Ann Arbor, Mich.: Institute for Social Research, 1959), 128. Brown and Reingen, “Social Ties and Word-of-Mouth pp. 150–167; Dana-Nicoleta Lascu, William Bearden, Referral Behavior”; Arndt, “Role of Product-Related and Randall Rose, “Norm Extremity and Interpersonal Conversations in the Diffusion of a New Product”; Laura Infl uences on Consumer Conformity,” Journal of Busi- Yale and Mary C. Gilly, “Dyadic Perceptions in Personal

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8484 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-85

Source Information Search,” Journal of Business Re- Respond?” Journal of Marketing Research, August 2006, search, March 1995, pp. 225–238. pp. 366–373. 129. Yong Liu, “Word of Mouth for Movies: Its Dynamics and 144. Richard Morochove, “Monitor Your Web Reputation,” Impact on Box Offi ce Revenue,” Journal of Marketing, PC World, March 3, 2008, www.pcworld.com. July 2006, pp. 74–89. 145. Koenig, Rumor in the Marketplace; see also Alice M. 130. Chip Walker, “Word of Mouth,” American Demograph- Tybout, Bobby J. Calder, and Brian Sternthal, “Using ics, July 1995, pp. 39–46. Information Processing Theory to Design Marketing 131. Robert East, Kathy Hammond, and Malcolm Wright, Strategies,” Journal of Marketing Research, February “The Relative Incidence of Positive and Negative Word 1981, pp. 73–79. of Mouth: A Multi-Category Study,” International Jour- 146. Stephanie Kang, “Nike Warns of Soccer-Ball Shortage; nal of Research in Marketing, June 2007, pp. 175–184. Sporting-Goods Firm Cuts Ties with a Big Supplier, Cit- 132. Herr, Kardes, and Kim, “Effects of Word-of-Mouth and ing Labor Violations,” Wall Street Journal, November 21, Product-Attribute Information on Persuasion.” 2006, p. B5. 133. Elihu Katz and Paul F. Lazarsfeld, Personal Influence 147. Beth Bragg, “Alaska Staple Is Safe: Rumors of Pilot (Glencoe, Ill.: Free Press, 1955). Bread’s Demise Are False,” Anchorage Daily News, No- 134. Beth Snyder Bulik, “Who Blogs? Odds Are Marketers Have vember 6, 2007, www.adn.com. No Idea, ” Advertising Age, June 4, 2007, www.adage.com. 148. Reingen and Kernan, “Analysis of Referral Networks in 135. Tom A. Peter, “Automakers Put Bloggers in the Driver’s Marketing.” Seat,” Christian Science Monitor, January 17, 2008, p. 15. 149. Steve Pounds, “Verizon Tries Unlimited Without 136. Joann Klimkiewicz, “Carving Out New Space: Girl Scouts Voice,” Austin American-Statesman, April 16, 2008, Pitch Cookies on MySpace and Other Social Networks, www.statesman.com; Kim Leonard, “More People Let But Will It Work?” Hartford Courant, March 5, 2007, p. D1. Fingers Do Talking,” Pittsburgh Tribune-Review, April 4, 137. A. Coskun and Cheryl J. Frohlich, “Service: The Com- 2008, n.p.; Spencer E. Ante and Bruce Meyerson, “Veri- petitive Edge in Banking,” Journal of Services Marketing, zon Wireless’ Grand Opening,” BusinessWeek, Decem- Winter 1992, pp. 15–23; Jeffrey G. Blodgett, Donald H. ber 10, 2007, p. 36; Angel Jennings, “What’s Good for a Granbois, and Rockney Waters, “The Effects of Per- Business Can Be Hard on Friends,” New York Times, Au- ceived Justice on Complainants’ Negative Word-of- gust 4, 2007, p. C1. Mouth Behavior and Repatronage Intentions,” Journal of Retailing, Winter 1993, pp. 399–429; Karen Maru File, Chapter 16 Ben B. Judd, and Russ A. Prince, “Interactive Marketing: 1. Carolyn Walkup, “Panera Readies Price Hike, Menu Re- The Influence of Participation on Positive Word-of- vamp to Combat Soft Sales,” Nation’s Restaurant News, Mouth Referrals,” Journal of Services Marketing, Fall November 12, 2007, p. 8; Micheline Maynard, “Wasabi 1992, pp. 5–15; Gary L. Clark, Peter F. Kaminski, and to the People: Big Chains Evolve or Die,” New York David R. Rink, “Consumer Complaints: Advice on How Times, July 11, 2007, pp. F1, F8; Janet Adamy, “For Mc- Companies Should Respond Based on an Empirical Donald’s, It’s a Wrap,” Wall Street Journal, January 30, Study,” Journal of Services Marketing, Winter 1992, 2007, p. B1; Michael Arndt, “Giving Fast Food a Run for pp. 41–51. Its Money,” BusinessWeek, April 17, 2006, p. 62. 138. Justin Scheck and Ben Worthen, “When Animals Go 2. Tom Yager, “Apple iPhone SDK Upends Mobile Market,” AWOL, Zoos Try To Tame Bad PR,” Wall Street Journal, Infoworld, March 12, 2008, www.infoworld.com; January 5, 2008, p. A1. Roger O. Crockett and Cliff Edwards, “Making the iPhone 139. Kathryn Kranhold and Erin White, “The Perils and Po- Mean Business,” BusinessWeek, July 23, 2007, p. 30. tential Rewards of Crisis Managing for Firestone,” Wall 3. Deborah Ball, “After Buying Binge, Nestlé Goes on a Street Journal, September 8, 2000, pp. B1, B4. Diet,” Wall Street Journal, July 23, 2007, p. 1. 140. Mara Adelman, “Social Support in the Service Sector: 4. Hubert Gatignon and Thomas S. Robertson, “Innovative The Antecedents, Processes, and Outcomes of Social Decision Processes,” in eds. Thomas S. Robertson and Support in an Introductory Service,” Journal of Business Harold H. Kassarjian, Handbook of Consumer Behavior Research, March 1995, pp. 273–283; Jerry D. Rogers, (New York: Prentice-Hall, 1991), pp. 316–317; see also Kenneth E. Clow, and Toby J. Kash, “Increasing Job Everett M. Rogers, The Diffusion of Innovations (New Satisfaction of Service Personnel,” Journal of Services York: Free Press, 1983). Marketing, Winter 1994, pp. 14–27. 5. Dave McCaughan, “To Win Hearts of Japanese Men, 141. Abbey Klaassen, “What Happens in Vegas Matters for Focus on Their Hair,” Advertising Age, October 15, 2007, Marketers,” Advertising Age, January 7, 2008, p. 6. p. 38; Robert Langreth, “From a Prostate Drug Comes a 142. Michael Kamins, Valerie Folkes, and Lars Perner, “Con- Pill for Baldness,” Wall Street Journal, March 20, 1997, sumer Responses to Rumors: Good News, Bad News,” pp. B1, B4. Journal of Consumer Psychology 6, no. 2, 1997, 165–187. 6. Characteristics of employees involved in new product 143. Michelle L. Roehm and Alice M. Tybout, “When Will a development can also affect innovativeness; see, for ex- Brand Scandal Spill Over, and How Should Competitors ample, Rajesh Sethi, Daniel C. Smith, and C. Whan Park,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8585 111/18/081/18/08 5:32:325:32:32 PMPM N-86 Endnotes

“Cross-Functional Product Development Teams, 20. C. Page Moreau, Donald R. Lehmann, and Arthur B. Creativity, and the Innovativeness of New Consumer Markman, “Entrenched Knowledge Structures and Products,” Journal of Marketing Research, February Consumer Response to New Products,” Journal of 2001, pp. 73–85. Marketing Research, February 2001, pp. 14–29. 7. Yumiko Ono, “Overcoming the Stigma of Dishwashers 21. Glen Urban and Gilbert A. Churchill, “Five Dimensions in Japan,” Wall Street Journal, May 19, 2000, pp. B1, B4. of the Industrial Adoption Process,” Journal of Market- 8. Sonoo Singh, “Interactive/Ecommerce: Net Lifts High ing Research, August 1971, pp. 322–327; Charles R. Street Blues,” Marketing Week, February 28, 2008, n.p. O’Neal, Hans B. Thorelli, and James M. Utterback, 9. Thomas S. Robertson, “The Process of Innovation and “Adoption of Innovation by Industrial Organizations,” the Diffusion of Innovation,” Journal of Marketing, Industrial Marketing Management, March 1973, January 1967, pp. 14–19; Thomas S. Robertson, Innova- pp. 235–250; Gerald Zaltman, Robert Duncan, and tive Behavior and Communication (New York: Holt, Jonny Holbek, Innovations and Organizations (New Reinhart, & Winston, 1971). York: Wiley, 1973). 10. Katie Hafner, “Film Drop-Off Sites Fading Fast as Digital 22. Eric Newman, “Meow Mix Educates Cat-loving Con- Cameras Dominate,” New York Times, October 9, 2007, sumers,” Brandweek, November 19, 2007, p. 48; Tim pp. C1, C11. Parry, “Teaching Tools,” Promo, April 1, 2005, n.p. 11. C. Page Moreau, Arthur B. Markman, and Donald R. 23. “The Segway, Billed As the Next Big Thing, Is Still Finding Lehmann, “‘What Is It?’ Categorization Flexibility and Its Place After Hype,” Canadian Press, February 27, 2008, Consumers’ Responses to Really New Products,” Jour- n.p.; Rachel Metz, “Oft-Scorned Segway Finds Friends nal of Consumer Research 27, March 2001, pp. 489–498. Among the Disabled,” New York Times, October 14, 12. Alfred R. Petrosky, “Extending Innovation Characteristic 2004, p. G5. Perception to Diffusion Channel Intermediaries and 24. Rogers, The Diffusion of Innovations. Aesthetic Products,” in eds. Rebecca Holman and 25. Geoffrey A. Moore, Crossing the Chasm (New York: Michael Solomon, Advances in Consumer Research, HarperBusiness, 1991). vol. 17 (Provo, Utah: Association for Consumer 26. Adam Lashinsky, “Early Adopters’ Paradise,” Fortune, Research, 1991), pp. 627–634. January 10, 2005, p. 52. 13. Noah Rothbaum, “Catalog Critic: Oven-Mitt Technology 27. Cristina Lourosa, “Understanding the User: Who Are the Heats Up,” Wall Street Journal, August 25, 2006, p. W9C; First Ones Out There Buying the Latest Gadgets?” Wall Wilton Woods, “Dressed to Spill,” Fortune, October 17, Street Journal, June 15, 1998, p. R17a. 1995, p. 209. 28. Bill Machrone, “The Most Memorable Tech Flops,” PC 14. S. Ram, “A Model of Innovation Resistance,” in eds. Magazine, January 2008, pp. 88–89. Melanie Wallendorf and Paul Anderson, Advances in 29. Robert A. Peterson, “A Note on Optimal Adopter Cate- Consumer Research, vol. 14 (Provo, Utah: Association for gory Determination,” Journal of Marketing Research, Consumer Research, 1987), pp. 208–212; Jagdish N. August 1973, pp. 325–329; see also William R. Darden Sheth, “Psychology of Innovation Resistance: The Less and Fred D. Reynolds, “Backward Profiling of Male Developed Concept (LDC) in Diffusion Research,” in Innovators,” Journal of Marketing Research, February Research in Marketing (Greenwich, Conn.: JAI Press, 1974, pp. 79–85; Steven A. Baumgarten, “The Innovative 1981), pp. 273–282. Communicator in the Diffusion Process,” Journal of 15. Amitav Chakravarti and Jinhong Xie, “The Impact of Marketing Research, February 1975, pp. 12–17a. Standards Competition on Consumers: Effectiveness of Schemes based on consumers’ involvement in the new- Product Information and Advertising Formats,” Journal product development process, for example, might be of Marketing Research, May 2006, pp. 224–236. utilized by managers (see Jerry Wind and Vijay Mahajan, 16. David Glen Mick and Susan Fournier, “Paradoxes of “Issues and Opportunities in New Product Develop- Technology: Consumer Cognizance, Emotions, and ment: An Introduction to the Special Issue,” Journal of Coping Strategies,” Journal of Consumer Research, Sep- Marketing Research, February 1997, pp.1–12). tember 1998, pp. 123–143. 30. David F. Midgley and Grahame R. Dowling, “Innovative- 17. Stacy L. Wood and Joffre Swait, “Psychological Indica- ness: The Concept and Its Measurement,” Journal of tors of Innovation Adoption: Cross-Classifi cation Based Consumer Research, March 1978, pp. 229–242; Mary Dee on Need for Cognition and Need for Change,” Journal of Dickerson and James W. Gentry, “Characteristics of Consumer Psychology , Vol. 12 (1), 2002, pp. 1–13. Adopters and Non Adopters of Home Computers,” 18. Alexander Chernev, “Goal Orientation and Consumer Journal of Consumer Research, September 1983, Preference for the Status Quo,” Journal of Consumer pp. 225–235; see also Vijay Mahajan, Eitan Muller, and Research 31, no. 3, 2004, pp. 557–565. Rajendra Srivastava, “Determination of Adopter Catego- 19. Michal Herzenstein, Steven S. Posavac, and J. Joško ries by Using Innovation Diffusion Models,” Journal Brakus, “Adoption of New and Really New Products: The of Marketing Research, February 1990, pp. 37–50; Effects of Self-Regulation Systems and Risk Salience,” Kenneth C. Manning, William O. Bearden, and Thomas Journal of Marketing Research, May 2007, pp. 251–260. J. Madden, “Consumer Innovativeness and the Adoption

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8686 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-87

Process,” Journal of Consumer Psychology 4, no. 4, 1995, 40. Hubert Gatignon and Thomas S. Robertson, “A Proposi- pp. 329–345. tional Inventory for New Diffusion Research,” Journal of 31. Chuan-Fong Shih and Alladi Venkatesh, “Beyond Adop- Consumer Research, March 1985, pp. 849–867; see also tion: Development and Application of a Use-Diffusion John O. Summers, “Media Exposure Patterns of Con- Model,” Journal of Marketing, January 2004, pp. 59–72. sumer Innovators,” Journal of Marketing, January 1972, 32. See review in Thomas S. Robertson, Joan Zielinski, and pp. 43–49. Scott Ward, Consumer Behavior (Glenview, Ill.: Scott, 41. James J. Engel, Robert J. Kegerreis, and Roger D. Black- Foresman, 1984); see also Dickerson and Gentry, “Char- well, “Word-of-Mouth Communication by the Innova- acteristics of Adopters and Non Adopters of Home tor,” Journal of Marketing, July 1969, pp. 15–19. Computers”; Duncan G. Labay and Thomas C. Kinnear, 42. Dickerson and Gentry, “Characteristics of Adopters and “Exploring the Consumer Decision Process in the Adop- Non Adopters of Home Computers”; Robertson, Innova- tion of Solar Energy Systems,” Journal of Consumer tive Behavior and Communication; James W. Taylor, “A Research, December 1981, pp. 271–277; Kenneth Uhl, Striking Characteristic of Innovators,” Journal of Market- Roman Andrus, and Lance Poulsen, “How Are Laggards ing Research, February 1977, pp. 104–107; see also Gati- Different? An Empirical Inquiry,” Journal of Marketing gnon and Robertson, “A Propositional Inventory for New Research, February 1970, pp. 51–54; Rogers, The Diffusion Research”; Elizabeth C. Hirschman, “Innova- Diffusion of Innovations, pp. 383–384. tiveness, Novelty Seeking and Consumer Creativity,” 33. Moon Ihlwan, “The Mobile Internet’s Future Is East,” Journal of Consumer Research, December 1980, pp. 283– BusinessWeek Online, January 29, 2007, www.business- 295; Engel, Kegerreis, and Blackwell, “Word-of-Mouth week.com; Robert A. Guth, “Can Your Cell Phone Shop, Communication by the Innovator.” Play or Fish?” Wall Street Journal, August 3, 2000, 43. Zweli Mokgata, “Vodacom Ready to Ring the Changes,” p. B1. The Times (South Africa), February 26, 2008, n.p.; Rein- 34. Rogers, The Diffusion of Innovations; see also Mark S. hardt Krause, “America Movil Accelerating Push Into Granovetter, “The Strength of Weak Ties,” American 3G,” Investor’s Business Daily, February 26, 2008, www Journal of Sociology, May 1973, pp. 1360–1380; John A. .investors.com. Czepiel, “Word-of-Mouth Processes in the Diffusion of 44. Frank M. Bass, “New Product Growth Models for Con- a Major Technological Innovation,” Journal of Market- sumer Durables,” Management Science, September ing Research, May 1974, pp. 172–181. 1969, pp. 215–227; Wellesley Dodds, “An Application of 35. Manning, Bearden, and Madden, “Consumer Innova- the Bass Model in Long-Term New Product Forecast- tiveness and the Adoption Process”; Jan-Benedict E. M. ing,” Journal of Marketing Research, August 1973, Steenkamp and Hans Baumgartner, “The Role of Opti- pp. 308–311; Roger M. Heeler and Thomas P. Hustad, mum Stimulation Level in Exploratory Consumer “Problems in Predicting New Product Growth for Con- Behavior,” Journal of Consumer Research, December sumer Durables,” Management Science, October 1980, 1992, pp. 434–448; P. S. Raju, “Optimum Stimulation pp. 1007–1020; Douglas Tigart and Behrooz Farivar, Level: Its Relationship to Personality, Demographics, “The Bass New Product Growth Model: A Sensitivity and Exploratory Behavior,” Journal of Consumer Analysis for a High Technology Product,” Journal of Research, December 1980, pp. 272–282. Marketing, Fall 1981, pp. 81–90. 36. Thomas S. Robertson and James H. Myers, “Personality 45. William E. Cox Jr., “Product Life Cycles as Marketing Correlates of Opinion Leadership and Innovative Models,” Journal of Business, October 1967, pp. 375–384; Buying Behavior,” Journal of Marketing Research, May Rolando Polli and Victor Cook, “Validity of the Prod- 1969, pp. 164–167. uct Life Cycle,” Journal of Business, October 1969, 37. Gordon R. Foxall and Christopher G. Haskins, “Cognitive pp. 385–400; D. R. Rink and J. E. Swan, “Product Life Style and Consumer Innovativeness,” Marketing Intelli- Cycle Research: A Literature Review,” Journal of Busi- gence and Planning, January 1986, pp. 26–46; Gordon R. ness Research, September 1979, pp. 219–242; Robertson, Foxall, “Consumer Innovativeness: Novelty Seeking, Innovative Behavior and Communication. Creativity and Cognitive Style,” in eds. Elizabeth C. 46. Mike Hughlett, “Mapmaker Rand McNally Sets Out on Hirschman and Jagdish N. Sheth, Research in Consumer Digital Road,” Chicago Tribune, June 27, 2007, www Behavior, vol. 3 (Greenwich, Conn.: JAI Press, 1988), .chicagotribune.com. pp. 79–114. 47. Hillary Chura, “Grabbing Bull by Tail: Pepsi, Snapple 38. Ronald E. Goldsmith and Charles F. Hofacker, “Measur- Redouble Efforts to Take on Red Bull Energy Drink,” ing Consumer Innovativeness,” Journal of the Academy Advertising Age, June 11, 2001, p. 4. of Marketing Science, Summer 1991, pp. 209–221. 48. Rayna McInturf, “Crash Course: Fitness Goals Lagging a 39. Jan-Benedict E. M. Steenkamp, Frenkel ter Hofstede, Bit?” Los Angeles Times, February 17, 2005, p. E23. and Michael Wedel, “A Cross-National Investigation into 49. Patricia Leigh Brown, “For Fans of Trader Vic’s, an the Individual and National Cultural Antecedents of Adventure in Tikiland,” New York Times, March 5, 2008, Consumer Innovativeness,” Journal of Marketing, April www.nytimes.com; Rick Ramseyer, “Tiki Reigns Again,” 1999, pp. 55–69. Restaurant Business, February 1, 2005, p. 34.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8787 111/18/081/18/08 5:32:325:32:32 PMPM N-88 Endnotes

50. David H. Henard and David M. Szymanski, “Why 69. Jagdish N. Sheth and S. Ram, Bringing Innovation to Some New Products Are More Successful Than Market, 1987 (New York: Wiley). Others,” Journal of Marketing Research, August 2001, 70. John Naughton, “How Flickr Developed into a Classic pp. 362–375. Web 2.0 Success,” The Observer (U.K.), March 9, 2008, 51. “An Elusive Goal: Identifying New Products that Con- www.guardian.co.uk; “Flickr Adds Location Info to sumers Actually Want,” Marketing at Wharton, Decem- Photos,” PC Magazine Online, November 19, 2007, ber 15, 2004, knowledge.wharton.upenn.edu. www.pcmag.com. 52. James E. Burroughs and David Glen Mick, “Exploring 71. Sheth and Ram, Bringing Innovation to Market. Antecedents and Consequences of Consumer Creativity 72. Sheth and Ram, Bringing Innovation to Market. in a Problem-Solving Context,” Journal of Consumer 73. “Car Wash Tech,” DSN Retailing Today, July 19, 2004, Research 31, no. 2, 2004, pp. 402–411. p. 15. 53. Elliot Spagat, “At $70 a Pop, Consumers Put Discount 74. Kranhold, “Toyota Makes a Bet on New Hybrid Prius.” DVD Players on Holiday List,” Wall Street Journal, 75. Raymund Flandez, “Lights! Camera! Sales! How to Use December 13, 2001, pp. B1, B4. Video to Expand Your Business in a YouTube World,” 54. Randall Stross, “Freed from the Page, but a Book None- Wall Street Journal, November 29, 2007, ww.wsj.com. theless,” New York Times, January 27, 2008, p. BU3. 76. Robert J. Fisher and Linda L. Price, “An Investigation 55. Rich Thomaselli, “Scare Revives FluMist Health,” Adver- into the Social Context of Early Adoption Behavior,” tising Age, December 15, 2004, pp. 1, 31. Journal of Consumer Research, December 1992, 56. Se Young Lee and Jay Alabaster, “Sony’s PS3 Gets Boost pp. 477–486. From Its Blu-ray Drive,” Wall Street Journal, March 12, 77. Sandra D. Atchison, “Lifting the Golf Bag Burden,” Busi- 2008, p. D7. nessWeek, July 25, 1994, p. 84. 57. Jan-Benedict E. M. Steenkamp and Katrijn Gielens, 78. June Fletcher, “New Machines Measure That Holiday “Consumer and Market Drivers of the Trial Probability of Flab at Home,” Wall Street Journal, December 26, 1997, New Consumer Packaged Goods,” Journal of Consumer p. B8. Research, December 2003, pp. 368–384. 79. Rogers, The Diffusion of Innovations, p. 99. 58. Steve Hoeffl er, “Measuring Preferences for Really New 80. C. Whan Park, Bernard J. Jaworski, and Deborah J. Mac- Products,” Journal of Marketing Research, November Innis, “Strategic Brand Concept–Image Management,” 2003, pp. 406–420. Journal of Marketing, October 1986, pp. 135–145. 59. Paschalina Ziamou and S. Ratneshwar, “Promoting 81. Fisher and Price, “An Investigation into the Social Con- Consumer Adoption of High-Technology Products: Is text of Early Adoption Behavior.” More Information Always Better?” Journal of Consumer 82. Petrosky, “Extending Innovation Characteristic Percep- Psychology, Vol. 12 (4), 2002, pp. 341–351. tion to Diffusion Channel Intermediaries and Aesthetic 60. Gatignon and Robertson, “A Propositional Inventory for Products.” New Diffusion Research”; Vijay Mahajan, Eitan Muller, 83. Alfred Petrosky labels this factor genrefication and and Frank M. Bass, “New Product Diffusion Models in discusses it in the context of aesthetic innovations in Marketing: A Review and Directions for Research,” “Extending Innovation Characteristic Perception Journal of Marketing, April 1990, pp. 1–27. to Diffusion Channel Intermediaries and Aesthetic 61. Greg Jacobson, “Proven Brands Rule,” MMR, January 14, Products.” 2002, p. 29. 84. Diane Brady, “A Thousand and One Noshes,” Business- 62. “10 Problem Products from 2003,” Advertising Age, De- Week, June 14, 2004, pp. 54–56. cember 22, 2003, p. 27. 85. Sheth and Ram, Bringing Innovation to Market. 63. Rogers, The Diffusion of Innovations. 86. Everett M. Rogers and F. Floyd. Shoemaker, Communi- 64. Rogers, The Diffusion of Innovations. cation of Innovations (New York: Free Press, 1971); 65. Debora Viana Thompson, Rebecca W. Hamilton, and Elizabeth C. Hirschman, “Consumer Modernity, Cogni- Roland T. Rust, “Feature Fatigue: When Product Capa- tive Complexity, Creativity and Innovativeness,” in ed. bilities Become Too Much of a Good Thing,” Journal of Richard P. Bagozzi, Marketing in the 80s: Changes and Marketing Research, November 2005, pp. 431–442. Challenges (Chicago: American Marketing Association, 66. Ashesh Mukherjee and Wayne D. Hoyer, “The Effect of 1980), pp. 152–161. Novel Attributes on Product Evaluation,” Journal of 87. Jaishankar Ganesh, V. Kumar, and Velavan Subrama- Consumer Research, December 2001, pp. 462–472. niam, “Learning Effect in Multinational Diffusion of 67. Katherine A. Burson, “Consumer–Product Skill Match- Consumer Durables: An Exploratory Investigation,” ing: The Effects of Diffi culty on Relative Self-Assessment Journal of the Academy of Marketing Science 25, Sum- and Choice,” Journal of Consumer Research 34, no. 1, mer 1997, pp. 214–228; Gatignon and Robertson, “A 2007, pp. 104–110. Propositional Inventory for New Diffusion Research.” 68. Al Doyle, “Getting the Perfect Picture,” Technology & 88. Seth Stevenson, “I’d Like to Buy the World a Shelf-Stable Learning, January 2002, pp. 9–11. Children’s Lactic Drink,” New York Times Magazine,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8888 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-89

March 10, 2002, p. 38; John C. Jay, “The Valley of the New,” Diane Brady and Christopher Palmeri, “The Pet Econ- American Demographics, March 2000, pp. 58–59; Norihiko omy,” BusinessWeek, August 6, 2007, pp. 44–54; Freder- Shirouzu, “Japan’s High-School Girls Excel in Art of Set- ick Kaufman, “They Eat What We Are,” New York Times ting Trends, Wall Street Journal, April 24, 1998, pp. B1, B7. Magazine, September 2, 2007, pp. 20+; John Fetto, “In 89. Gatignon and Robertson, “A Propositional Inventory for the Doghouse,” American Demographics, January 2002, New Diffusion Research”; Lawrence A. Brown, p. 7; John Fetto, “Pets Can Drive,” American Demo- Edward J. Malecki, and Aron N. Spector, “Adopter Cate- graphics, March 2000, pp. 10–12. gories in a Spatial Context: Alternative Explanations for 2. Grant McCracken, “Culture and Consumption: A Theo- an Empirical Regularity,” Rural Sociology, Spring 1976, retical Account of the Structure and Movement of the pp. 99–117a. Cultural Meaning of Consumer Goods,” Journal of Con- 90. Dorothy Leonard-Barton, “Experts as Negative Opin- sumer Research, June 1986, pp. 71–84; Grant McCracken, ion Leaders in the Diffusion of a Technological Inno- Culture and Consumption (Indianapolis, Ind.: Indiana vation,” Journal of Consumer Research, March 1985, University Press, 1990). pp. 914–926. 3. Lisa Peñaloza, “Consuming the American West: Animat- 91. Everett Rogers and D. Lawrence Kincaid, Communica- ing Cultural Meaning and Memory at a Stock Show and tion Networks: Toward a New Paradigm for Research Rodeo,” Journal of Consumer Research, December 2001, (New York: Free Press, 1981). pp. 369–398. 92. Rogers and Kincaid, Communication Networks. 4. See Craig J. Thompson, “Marketplace Mythology and 93. Frank M. Bass, “The Relationship Between Diffusion Discourses of Power,” Journal of Consumer Research, Curves, Experience Curves, and Demand Elasticities for June 2004, pp. 162–175; Elizabeth C. Hirschman, Linda Consumer Durable Technological Innovations,” Journal Scott, and William B. Wells, “A Model of Product Dis- of Business, July 1980, pp. s51–s57; Dan Horskey and course: Linking Consumer Practice to Cultural Texts,” Leonard S. Simon, “Advertising and the Diffusion of New Journal of Advertising, Spring 1998, pp. 33–50; Barbara Products,” Marketing Science, Winter 1983, pp. 1–17; A. Phillips, “Thinking into It: Consumer Interpretation of Vijay Mahajan and Eitan Muller, “Innovation Diffusion Complex Advertising Images,” Journal of Advertising, and New Product Growth Models in Marketing,” Journal Summer 1997, pp. 77–86; Cele Otnes and Linda Scott, of Marketing, Fall 1979, pp. 55–68; Mahajan, Muller, and “Something Old, Something New: Exploring the Interac- Bass, “New Product Diffusion Models in Marketing.” tion between Ritual and Advertising,” Journal of Adver- 94. Lauriston Sharp, “Steel Axes for Stone Age Australians,” tising, Spring 1996, pp. 33–50; Jonna Holland and James in ed. Edward H. Spicer, Human Problems in Techno- W. Gentry, “The Impact of Cultural Symbols on Advertis- logical Change (New York: Russell Sage Foundation, ing Effectiveness: A Theory of Intercultural Accommoda- 1952). tion,” in eds. Merrie Brucks and Debbie MacInnis, 95. H. David Banta, “The Diffusion of the Computer To- Advances in Consumer Research, vol. 24 (Provo, Utah: mography (CT) Scanner in the United States,” Interna- Association for Consumer Research, 1997), pp. 483–489. tional Journal of Health Services 10, 1980, pp. 251–269, 5. “Sarah Jessica Parker Coming to Town,” Cincinnati as reported in Rogers, The Diffusion of Innovations, Enquirer, March 5, 2008, www.news.enquirer.com. pp. 231–237. 6. Ruth La Ferla, “Young Shoppers Chase Up-from-the- 96. Steven Mufson, “Power Switch: The New Energy Law Will Asphalt Niche Designers,” New York Times, December 21, Change Light Bulbs, Appliances, and How We Save Elec- 2007, pp. G1, G10. tricity in the Home,” Washington Post, January 20, 2008, 7. Elizabeth Weinstein, “Style & Substance: Graffi ti Cleans p. F1; “Utilities: PG&E Giving Away Energy-Saver Bulbs,” Up at Retail,” Wall Street Journal, November 12, 2004, Los Angeles Times, October 4, 2007, p. C6; Jenn Abelson, p. B1; Lauren Goldstein, “Urban Wear Goes Suburban,” “For This Fall, Green Is In: Stores Hope New Products Will Fortune, December 21, 1998, pp. 169–172. Lure Crowds of Eco-Conscious Teens Headed Back to 8. Jennifer Edson Escalas and James R. Bettman, “You Are School,” Boston Globe, August 17, 2007, p. C1; Marc Lifsher What They Eat: The Infl uence of Reference Groups on and Adrian G. Uribarri, “How Much Savings Does It Take Consumers’ Connections to Brands,” Journal of Con- to Change One?” Los Angeles Times, February 24, 2007, p. sumer Psychology 13, no. 3, 2003, pp. 339–348. A1; John J. Fialka and Kathryn Kranhold, “Households 9. For a discussion of how consumers use fashion to both Would Need New Bulbs to Meet Lighting-Effi ciency Rule,” characterize their identity and infer aspects of others’ Wall Street Journal, May 5, 2007, p. A1; J. Fialka and Kath- identities, see Craig J. Thompson and Diana L. Haytko, ryn Kranhold, “Lights Out for Old Bulbs?” Wall Street Jour- “Speaking of Fashion: Consumers’ Use of Fashion nal, September 13, 2007, p. A8. Discourses and the Appropriation of Countervailing Cultural Meanings,” Journal of Consumer Research, June Chapter 17 1997, pp. 15–42. 1. Phyllis Korkki, “Cost Is No Object When It Comes to 10. Keith Naughton, “Roots Gets Rad: Trading in Earth Shoes Your Pet,” New York Times, January 13, 2008, p. BU2; for Hot Berets, the Canadian Firm Plans a U.S. Invasion

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 8989 111/18/081/18/08 5:32:325:32:32 PMPM N-90 Endnotes

After Its Olympic Triumph,” Newsweek, February 25, ture and Consumption”; McCracken, Culture and Con- 2002, p. 36; Larry M. Greenberg, “Marketing the Great sumption. White North, Eh?” Wall Street Journal, April 21, 2000, 25. Alex Taylor III, “America’s Best Car Company,” Fortune, p. B1. March 19, 2007, pp. 98+. 11. Laura R. Oswald, “Culture Swapping: Consumption 26. Solomon, “Building Up and Breaking Down”; James H. and the Ethnogenesis of Middle-Class Haitian Immi- Leigh and Terrace G. Gabel, “Symbolic Interactionism: grants,” Journal of Consumer Research, March 1999, Its Effects on Consumer Behavior and Implications for pp. 303–318. Marketing Strategy,” Journal of Consumer Marketing, 12. Elisabeth Furst, “The Cultural Signifi cance of Food,” Winter 1992, pp. 27–39. in ed. Per Otnes, The Sociology of Consumption: 27. Myrna L. Armstrong and Donata C. Gabriel, “Motivation An Anthology (Oslo, Norway: Solum Forlag, 1988), for Tattoo Removal,” Archives of Dermatology, April pp. 89–100. 1996, pp. 412–416. 13. “Breaching the Grape Wall of China,” BusinessWeek 28. John W. Schouten, “Personal Rites of Passage and the Online, February 10, 2005, www.businessweek.com; Reconstruction of Self,” in eds. Rebecca H. Holman and Kathleen Brewer Doran, “Symbolic Consumption in Michael R. Solomon, Advances in Consumer Research, China: The Color Television as a Life Statement,” in eds. vol. 18 (Provo, Utah: Association for Consumer Re- Merrie Brucks and Debbie MacInnis, Advances in Con- search, 1991), pp. 49–51. sumer Research, vol. 24 (Provo, Utah: Association for 29. Melissa Martin Young, “Dispositions of Possessions Consumer Research, 1997), pp. 128–131. During Role Transitions,” in eds. Rebecca H. Holman 14. Amy Cortese, “My Jet Is Bigger Than Your Jet,” Business- and Michael R. Solomon, Advances in Consumer Re- Week, August 25, 1997, p. 126. search, vol. 18 (Provo, Utah: Association for Consumer 15. Tina A. Brown, “Kids Uniformly Love the Clothes, Research, 1991), pp. 33–39. Parents Love the Prices,” Hartford Courant, August 9, 30. Robert A. Wicklund and Peter M. Gollwitzer, Symbolic Self- 2007, p. B2. Completion (Hillsdale, N.J.: Lawrence Erlbaum, 1982). 16. Pierre Bourdieu, Distinction: A Social Critique of the 31. Diane Ackerman, A Natural History of Love (New York: Judgment of Taste (Cambridge, Mass.: Harvard Univer- Random House, 1994). sity Press, 1984); for other research on gender associa- 32. See, for example, Samuel K. Bonsu and Russell W. Belk, tions with food, see Deborah Heisley, “Gender “Do Not Go Cheaply into That Good Night: Death-Rit- Symbolism in Food,” doctoral dissertation, Northwestern ual Consumption in Asante, Ghana,” Journal of Con- University, 1991. sumer Research, June 2003, pp. 41–55. 17. Sidney Levy, “Interpreting Consumer Mythology: A 33. James H. McAlexander, John W. Schouten, and Scott D. Structural Approach to Consumer Behavior,” Journal of Roberts, “Consumer Behavior and Divorce,” in eds. Marketing 45, no. 3, 1982, pp. 49–62. Janeen Arnold Costa and Russell W. Belk, Research in 18. David Welch, “Why Toyota Is Afraid of Being Number Consumer Behavior, vol. 6 (Greenwich, Conn.: JAI Press, One,” BusinessWeek, March 5, 2007, pp. 42+. 1993), pp. 162; see also Rita Fullerman and Kathleen 19. Americus Reed II, “Activating the Self-Importance of Debevec, “Till Death Do We Part: Family Dissolution, Consumer Selves: Exploring Identity Salience Effects on Transition, and Consumer Behavior,” in eds. John F. Judgments,” Journal of Consumer Research 31, no. 2, Sherry and Brian Sternthal, Advances in Consumer 2004, pp. 286–295. Research, vol. 19 (Provo, Utah: Association for Con- 20. Jeffrey Ball, “Detroit Worries Some Consumers Are Sour- sumer Research, 1992), pp. 514–521. ing on Big SUVs,” Wall Street Journal, January 8, 2003, 34. Melanie Wallendorf and Michael D. Reilly, “Ethnic Mi- pp. B1, B4. gration, Assimilation, and Consumption,” Journal of 21. Jennifer Edison Escalas, “The Consumption of Insignifi - Consumer Research, December 1983, pp. 292–302; Rohit cant Rituals: A Look at Debutante Balls,” in eds. Leigh Deshpande, Wayne Hoyer, and Naveen Donthu, “The McAlister and Michael L. Rothschild, Advances in Con- Intensity of Ethnic Affi liation: A Study of the Sociology sumer Research, vol. 20 (Provo, Utah: Association for of Hispanic Consumption,” Journal of Consumer Re- Consumer Research, 1993), pp. 709–716. search, September 1986, pp. 214–220; for a discussion of 22. Jon Gertner, “From 0 to 60 to World Domination,” New acculturation of Chinese Americans, see Wei-Na Lee, York Times Magazine, February 18, 2007, pp. 34+. “Acculturation and Advertising Communication Strate- 23. James B. Arndorfer, “Miller Lite: Bob Mikulay,” Advertis- gies: A Cross-Cultural Study of Chinese Americans,” ing Age, November 1, 2004, p. S12; “Miller Lite,” Bever- Psychology and Marketing, September–October 1993, age Dynamics, January–February 2002, p. 40. pp. 381–397; for an interesting study on the immigra- 24. Michael R. Solomon, “Building Up and Breaking Down: tion of Haitian consumers, see Laura R. Oswald, “Cul- The Impact of Cultural Sorting on Symbolic Consump- ture Swapping: Consumption and the Ethnogenesis of tion,” in eds. Elizabeth C. Hirschman and Jagdish N. Middle-Class Haitian Immigrants.” Sheth, Research in Consumer Behavior (Greenwich, 35. Annamma Joy and Ruby Roy Dholakia, “Remembrances Conn.: JAI Press, 1988), pp. 325–351; McCracken, “Cul- of Things Past: The Meaning of Home and Possessions

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9090 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-91

of Indian Professionals in Canada,” in ed. Floyd W. Rud- berg, and Richard H. Willis, Social Exchanges: Advances min, To Have Possessions: A Handbook of Ownership in Theory and Research (New York: Plenum, 1980), and Property, Special Issue, Journal of Social Behavior pp. 57–75; Csikszentmihalyi and Rochberg-Halton, The and Personality 6, no. 6, 1991, pp. 385–402; see also Raj Meaning of Things; see also Richins, “Valuing Things.” Mehta and Russell W. Belk, “Artifacts, Identity, and Tran- 48. Gabriel Bar-Haim, “The Meaning of Western Commer- sition: Favorite Possessions of Indians and Indian Im- cial Artifacts for Eastern European Youth,” Journal of migrants to the United States,” Journal of Consumer Contemporary Ethnography, July 1987, pp. 205–226. Research, March 1991, pp. 398–411. 49. Jonah Berger and Chip Heath, “Where Consumers 36. Craig J. Thompson and Siok Kuan Tambyah, “Trying to Diverge from Others: Identity Signaling and Product Be Cosmopolitan,” Journal of Consumer Research 26, Domains,” Journal of Consumer Research, August 2007, December 1999, pp. 214–241. pp. 121–134. 37. Priscilla A. LaBarbera, “The Nouveaux Riches: Conspic- 50. Robert P. Libbon, “Datadog,” American Demographics, uous Consumption and the Issue of Self-Fulfi llment,” in September 2000, p. 26. eds. Elizabeth C. Hirschman and Jagdish N. Sheth, Re- 51. Stacy Baker and Patricia Kennedy, “Death by Nostalgia,” search in Consumer Behavior (Greenwich, Conn.: JAI in Advances in Consumer Research, vol. 21 (Provo, Utah: Press, 1988), pp. 181–182. Association for Consumer Research, 1994), pp.169–174; 38. Sarah Ellison and Carlos Tejada, “Mr., Mrs., Meet Mr. Morris B. Holbrook and Robert Schindler, “Echoes of Clean,” Wall Street Journal, January 30, 2003, pp. B1, B3. the Dear Departed Past,” in Advances in Consumer Re- 39. Blythe Yee, “Ads Remind Women They Have Two Hands,” search, vol. 18 (Provo, Utah: Association for Consumer Wall Street Journal, August 14, 2003, pp. B1, B5; for an Research, 1991), pp. 330–333. extensive discussion of consumer life transitions and 52. Stuart Elliott, “A Two-Wheeled Ride Down Memory related products, see Paula Mergenhagen, Targeting Lane,” New York Times, May 4, 2004, www.nytimes.com. Transitions (Ithaca, N.Y.: American Demographics 53. Vanitha Swaminathan, Karen L. Page, and Zeynep Books, 1995). Gürhan-Canli, “‘My’ Brand or ‘Our’ Brand: The Effects 40. Ian Mount, “Alternative Gift Registries,” Wall Street Jour- of Brand Relationship Dimensions and Self-Construal nal, March 2, 2004, p. D1; Julie Flaherty, “Freedom to on Brand Evaluations,” Journal of Consumer Research, Marry, and to Spend on It,” New York Times, May 16, August 2007, pp. 2348–259; Matthew Thomson, Debo- 2004, sec. 9, p. 2; Miller, “‘Til Death Do They Part.” rah J. MacInnis, and C. Whan Park, “The Ties That Bind: 41. Pamela Paul, “What to Expect When Expecting? A Whole Measuring the Strength of Consumers’ Emotional Attach- Lot of Loot,” New York Times, June 24, 2007, p. BU5. ments to Brands,” Journal of Consumer Psychology 15, 42. Otnes and Scott, “Something Old, Something New.” no. 1, 2005, pp. 77–91; Jennifer Edson Escalas, “Narrative 43. In line with our notion that the meaning of the symbol Processing: Building Consumer Connections to may derive from the culture instead of from the indi- Brands,” Journal of Consumer Psychology 14, no. 1/2, vidual and that symbols may have public or private 2004, pp. 168–180; Jennifer Edson Escalas and James R. meaning, see Marsha L. Richins, “Valuing Things: The Bettman, “Self-Construal, Reference Groups, and Brand Public and Private Meaning of Possessions,” Journal of Meaning,” Journal of Consumer Research 32, no. 3, 2005, Consumer Research, December 1994, pp. 504–521. pp. 378–389; Russell W. Belk, “Possessions and the Ex- 44. N. Laura Kamptner, “Personal Possessions and Their tended Self,” Journal of Consumer Research, September Meanings: A Life Span Perspective,” Journal of Social 1988, pp. 139–168; A. Dwayne Ball and Lori H. Tasaki, Behavior and Personality 6, no. 6, 1991, pp. 209–228; see “The Role and Measurement of Attachment in Con- also Richins, “Valuing Things.” sumer Behavior,” Journal of Consumer Psychology 1, 45. Adam Kuper, “The English Christmas and the Family: no. 2, 1992, pp. 155–172; Robert E. Kleine, Susan Schultz Time Out and Alternative Realities,” in ed. Daniel Miller, Kleine, and Jerome B. Kernan, “Mundane Consumption Unwrapping Christmas (Oxford, England: Oxford Uni- and the Self: A Social Identity Perspective,” Journal of versity Press, 1993), pp. 157–175; Barbara Bodenhorn, Consumer Psychology 2, no. 3, 1993, pp. 209–235. “Christmas Present: Christmas Public,” in ed. Miller, 54. Kleine, Kleine, and Kernan, “Mundane Consumption Unwrapping Christmas, pp. 193–216. and the Self”; see also Sirgy, “Self-Concept and Con- 46. Carolyn Folkman Curasi, Linda L. Price, and Eric J. sumer Behavior”; George M. Zinkhan and J. W. Hong, Arnould, “How Individuals’ Cherished Possessions “Self-Concept and Advertising Effectiveness: A Concep- Become Families’ Inalienable Wealth,” Journal of tual Model of Congruence, Conspicuousness, and Re- Consumer Research, December 2004, pp. 609–622. sponse Mode,” in eds. Rebecca Holman and Michael 47. Kelly Tepper Tian, William O. Bearden, and Gary L. Solomon, Advances in Consumer Research, vol. 18 Hunter, “Consumers’ Need for Uniqueness: Scale (Provo, Utah: Association for Consumer Research, Development and Validation,” Journal of Consumer Re- 1991), pp. 348–354. search 28, June 2001, pp. 50–66; Howard L. Fromkin and 55. For example, see Robert V. Kozinets, “Utopian Enter- C. R. Snyder, “The Search for Uniqueness and Valuation prise: Articulating the Meanings of Star Trek’s Culture of of Scarcity,” in eds. Kenneth Gergen, Martin S. Green- Consumption,” Journal of Consumer Research, June

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9191 111/18/081/18/08 5:32:325:32:32 PMPM N-92 Endnotes

2001, pp. 67–88; Douglas B. Holt, “Why Do Brands Strong Attachments to Celebrities,” Journal of Market- Cause Trouble? A Dialectical Theory of Consumer Cul- ing 70, no. 3 ,July 2006, pp. 104–119. ture and Branding,” Journal of Consumer Research, June 68. Richins, “Valuing Things.” 2002, pp. 70–90. 69. Diane Brady and Christopher Palmeri, “The Pet Econ- 56. Kelly Tian and Russell W. Belk, “Extended Self and Pos- omy,” BusinessWeek, August 6, 2007, pp. 44–54; Richard sessions in the Workplace,” Journal of Consumer Re- C. Morais, “Dog Days,” Forbes Global, June 21, 2004, p. 30; search 32, no. 2, 2005, pp. 297–310. Rebecca Gardyn, “VIPs (Very Important Pets),” American 57. Kleine, Kleine, and Kernan, “Mundane Consumption Demographics, March 2001, pp. 16–18. and the Self.” 70. Morais, “Dog Days”; Fetto, “In the Doghouse.” 58. C. R. Snyder and Howard L. Fromkin, Uniqueness: 71. Belk, “Possessions and the Sense of Past”; Susan Schultz Human Pursuit of Difference (New York: Plenum, 1981). Kleine, Robert E. Kleine III, and Chris T. Allen, “How Is 59. Hope Jensen Schau and Mary C. Gilly, “We Are What We a Possession ‘Me’ or ‘Not Me’? Characterizing Types and Post? Self-Presentation in Personal Web Space,” Journal an Antecedent of Material Possession Attachment,” of Consumer Research, December 2003, pp. 385–404. Journal of Consumer Research, December 1995, 60. Stuart Elliott, “Carpet Spots Feature a Confident and pp. 327–343; McAlexander, Schouten, and Roberts, Refl ective Andie MacDowell,” February 24, 2004, www “Consumer Behavior and Divorce”; Lisa L. Love and .nytimes.com. Peter S. Sheldon, “Souvenirs: Messengers of Meaning,” 61. Sirgy, “Self-Concept and Consumer Behavior”; Sirgy, So- in eds. Joseph W. Alba and Wesley Hutchinson, Advances cial Cognition and Consumer Behavior. in Consumer Research, vol. 25 (Provo, Utah: Association 62. Ian Rowley, “Here, Kid, Take the Wheel,” BusinessWeek, for Consumer Research, 1998), pp. 170–175. July 23, 2007, p. 37. 72. Belk, “Possessions and the Sense of Past.” 63. Cheng Lu Wang, Terry Bristol, John C. Mowen, and Gou- 73. Russell W. Belk, “Moving Possessions: An Analysis Based tam Chakraborty, “Alternative Modes of Self-Construal: on Personal Documents from the 1847–1869 Mormon Dimensions of Connectedness–Separateness and Ad- Migration,” Journal of Consumer Research, December vertising Appeals to the Cultural and Gender-Specifi c 1992, pp. 339–361. Self,” Journal of Consumer Psychology 9, no. 2, 2000, 74. Russell W. Belk, Melanie Wallendorf, John F. Sherry Jr., pp. 107–115. and Morris B. Holbrook, “Collecting in a Consumer Cul- 64. Matthew Thomson, Deborah J. MacInnis, and C. Whan ture,” in ed. Belk, Highways and Buyways (Provo, Utah: Park, “The Ties That Bind: Measuring the Strength of Association for Consumer Research), pp.178–215. Consumers’ Emotional Attachments to Brands,” Journal 75. John Waggoner, “Which Way Does the Wind Blow for of Consumer Psychology 15, no. 1, 2005, p. 77–91; Jenni- Hot Collectibles?” USA Today, August 18, 2006, p. 3B. fer Edson Escalas, “Narrative Processing: Building Con- 76. Russell W. Belk, Melanie Wallendorf, John F. Sherry Jr., sumer Connections to Brands,” Journal of Consumer Morris Holbrook, and Scott Roberts, “Collectors and Psychology 14, no. 1/2, 2004, pp. 168–180; Jennifer Collecting,” in ed. Michael J. Houston, Advances in Con- Edson Escalas and James R. Bettman, “Self-Construal, sumer Research, vol. 15 (Provo, Utah: Association for Reference Groups, and Brand Meaning,” Journal of Con- Consumer Research, 1988), pp. 548–553. sumer Research 32, no. 3, 2005, pp. 378–389. 77. Belk, Wallendorf, Sherry, Holbrook, and Roberts, “Col- 65. Richins, “Valuing Things”; Marsha L. Richins, “Special lectors and Collecting.” Possessions and the Expression of Material Values,” 78. Russell W. Belk, “The Ineluctable Mysteries of Posses- Journal of Consumer Research, December 1994, sions,” in ed. Floyd W. Rudmin, To Have Possessions: A pp. 522–533. Handbook on Ownership and Property; Special Issue, 66. Richins, “Valuing Things.” Journal of Social Behavior and Personality 6, no. 6, 1991, 67. Thomson, MacInnis, and Park, “The Ties that Bind: pp. 17–55. Measuring the Strength of Consumers’ Emotional At- 79. Kent Grayson and David Shulman, “Indexicality and the tachments to Brands; C. W. Park and Deborah J. MacIn- Verification Function of Irreplaceable Possessions: A nis, “What’s In and What’s Out: Questions on the Semiotic Analysis,” Journal of Consumer Research 27, Boundaries of the Attitude Construct,” Journal of Con- June 2000, pp. 17–30. sumer Research 33, no. 1, 2006, pp. 16–18; Rohini Ahlu- 80. Daniel Terdiman, “Curiously High-Tech Hacks for a walia, Robert Burnkrant, and H. Rao Unnava, Classic Tin,” New York Times, February 3, 2005, www “Consumer Response to Negative Publicity: The Moder- .nytimes.com. ating Role of Commitment,” Journal of Marketing Re- 81. Belk et al., “Collecting in a Consumer Culture.” search 37, no. 2, May 2000, pp. 203–214; Michael D. 82. Fournier, “The Development of Intense Consumer– Johnson, Andreas Herrmann, and Frank Huber, “The Product Relationships.” Evolution of Loyalty Intentions,” Journal of Marketing 83. Csikszentmihalyi and Rochberg-Halton, The Meaning 70, April 2006, 122–132; Matthew Thomson, “Human of Things; M. Wallendorf, and E. J. Arnould, “My Fa- Brands: Investigating Antecedents to Consumers’ vorite Things: A Cross-Cultural Inquiry into Object

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9292 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-93

Attachment, Possessiveness, and Social Linkage,” Jour- Ownership and Property; Special Issue, Journal of Social nal of Consumer Research, March 1988, pp. 531–547; Behavior and Personality 6, no. 6, 1991, pp. 465–468. Belk, “Moving Possessions.” 102. Robert V. Kozinets, “Utopian Enterprise: Articulating the 84. A. Peter McGraw, Philip E. Tetlock, and Orie V. Kristel, Meanings of Star Trek’s Culture of Consumption,” Jour- “The Limits of Fungibility: Relational Schemata and the nal of Consumer Research 28, June 2001, pp. 67–88. Value of Things,” Journal of Consumer Research, Sep- 103. Jackie Clarke, “Different to ‘Dust Collectors’? The Giving tember 2003, pp. 219–228. and Receiving of Experience Gifts,” Journal of Consumer 85. Csikszentmihalyi and Rochberg-Halton, The Meaning of Behavior 5, no. 6, 2006, pp. 533–549. Things. 104. See, for example, Leigh Schmidt, “The Commercializa- 86. Csikszentmihalyi and Rochberg-Halton, The Meaning of tion of the Calendar,” Journal of American History, Things. December 1991, pp. 887–916. 87. Helga Dittmar, “Meaning of Material Possessions as Re- 105. For fascinating historical and sociological accounts of fl ections of Identity: Gender and Social-Material Posi- Christmas, see Daniel Miller, “A Theory of Christmas,” in tion in Society,” in ed. Rudmin, To Have Possessions, ed. Miller, Unwrapping Christmas, pp. 3–37; Claude pp. 165–186; see also Helga Dittmar, The Social Psychol- Levi-Strauss, “Father Christmas Executed,” in ed. Miller, ogy of Material Possessions (New York: St. Martin’s, 1992). Unwrapping Christmas, pp. 38–54; Belk, “Materialism 88. Jaideep Sengupta, Darren W. Dahl, and Gerald J. Gorn, and the Making of the Modern American Christmas”; “Misrepresentation in the Consumer Context,” Journal Barbara Bodenhorn, “Christmas Present: Christmas Pub- of Consumer Psychology 12 (2), 2002, pp. 69–79. lic,” in ed. Miller, Unwrapping Christmas, pp. 193–216; 89. Dittmar, “Meaning of Material Possessions as Reflec- William B. Waits, The Modern Christmas in America (New tions of Identity”; Kamptner, “Personal Possessions and York: New York University Press, 1993); and Stephen Nis- Their Meanings.” senbaum, The Battle for Christmas (New York: Vantage 90. Wallendorf and Arnould, “My Favorite Things.” Books, 1997). 91. Russell W. Belk and Melanie Wallendorf, “Of Mice and 106. John F. Sherry Jr., “Gift Giving in Anthropological Per- Men: Gender Identity in Collecting,” in eds. K. Ames spective,” Journal of Consumer Research, September and K. Martinez, The Gender of Material Culture (Ann 1983, pp. 157–168. Arbor, Mich.: University of Michigan Press), reprinted in 107. For a discussion of several of these motives, see Sherry, ed. Susan M. Pearce, Objects and Collections (London: “Gift Giving in Anthropological Perspective”; for research Routledge, 1994), pp. 240–253; Belk et al., “Collectors on gender differences in motives, see Mary Ann McGrath, and Collecting.” “Gender Differences in Gift Exchanges: New Directions 92. McCracken, “Culture and Consumption”; McCracken, from Projections,” Psychology and Marketing, August Culture and Consumption. 1995, pp. 229–234; Cele Otnes, Kyle Zolner, and Tina M. 93. McCracken, “Culture and Consumption”; McCracken, Lowry, “In-Laws and Outlaws: The Impact of Divorce and Culture and Consumption. Remarriage upon Christmas Gift Exchange,” in eds. Chris 94. McCracken, “Culture and Consumption”; McCracken, Allen and Debbie Roedder-John, Advances in Consumer Culture and Consumption. Research, vol. 21 (Provo, Utah: Association for Consumer 95. John L. Lastovicka and Karen V. Fernandez, “Three Paths Research, 1994), pp. 25–29; Russell W. Belk, “The Perfect to Disposition: The Movement of Meaningful Posses- Gift,” in eds. Cele Otnes and Richard Beltrami, Gift Giving sions to Strangers,” Journal of Consumer Research 31, Behavior: An Interdisciplinary Anthology (Bowling Green, no. 4, 2005, pp. 813–823. Ohio: Bowling Green University Popular Press, 1996); for 96. Linda L. Price, Eric J. Arnold, and Carolyn Folkman a discussion of the roles played by gift givers (the pleaser, Curasi, “Older Consumers’ Disposition of Special Pos- the provider, the compensator, the socializer, and the ac- sessions,” Journal of Consumer Research 27, September knowledger), see Cele Otnes, Tina M. Lowrey, and Young 2000, pp. 179–201. Chan Kim, “Gift Selection for Easy and Diffi cult Recipi- 97. Russell W. Belk, Melanie Wallendorf, and John F. Sherry ents,” Journal of Consumer Research, September 1993, Jr., “The Sacred and the Profane in Consumer Behavior: pp. 229–244; Kleine, Kleine, and Allen, “How Is a Posses- Theodicy on the Odyssey,” Journal of Consumer sion ‘Me’ or ‘Not Me’?” Research, June 1989, pp. 1–38. 108. McAlexander, Schouten, and Roberts, “Consumer Be- 98. Maya Kaneko, “Seattle Tries to Extend Appeal to Japa- havior and Divorce.” nese Visitors Beyond Baseball Superstar,” Kyodo News 109. David B. Wooten, “Qualitative Steps Toward an Ex- International, January 9, 2005, www.kyodonews.com. panded Model of Anxiety in Gift-Giving,” Journal of 99. Belk, “Possessions and the Sense of Past.” Consumer Research 27, June 2000, pp. 84–95. 100. Belk, Wallendorf, and Sherry, “The Sacred and the 110. Russell W. Belk and Gregory S. Coon, “Gift Giving as Profane in Consumer Behavior.” Agapic Love: An Alternative to the Exchange Paradigm 101. Amitai Etzioni, “The Socio-Economics of Property,” in Based on Dating Experiences,” Journal of Consumer Re- ed. Rudmin, To Have Possessions, : A Handbook on search, December 1993, pp. 393–417.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9393 111/18/081/18/08 5:32:325:32:32 PMPM N-94 Endnotes

111. Sherry, “Gift Giving in Anthropological Perspective”; Matthew Summers-Sparks, “When Old Stadiums Go, Mary Searle-Chatterjee, “Christmas Cards and the Con- Everything Must Go!” New York Times, February 16, struction of Social Relations in Britain Today,” in ed. 2006, p. F4; “Britney’s Gum Is Hot eBay Item,” UPI Miller, Unwrapping Christmas, pp. 176–192. NewsTrack, September 2, 2004, n.p.; Michele Himmel- 112. Belk and Coon, “Gift Giving as Agapic Love”; see also berg, “Disney Fan Pays $37,400 to Have Name Placed on Sherry, “Gift Giving in Anthropological Perspective.” Haunted Mansion Tombstone,” Orange County Register, 113. Sak Onkvisit and John J. Shaw, International Marketing: October 23, 2004, www.ocregister.com; Daniel P. Finney, Analysis and Strategy (Columbus, Ohio: Merrill, 1989), “Happy 25 for the Happy Meal!” St. Louis Post-Dispatch, pp. 241–242. June 14, 2004, www.stltoday.com; Meredith Schwartz, 114. “The Effi ciency of Gift Giving: Is It Really Better to Give “The Accidental Collector: eBay Offers Insights into Two than to Receive?” Marketing: Knowledge at Wharton, Types of Collectors,” Gifts & Decorative Accessories, June December 15, 2004, knowledge.wharton.upenn.edu. 2004, p. 1003; ebay.com. 115. Sandra Yin, “Give and Take,” American Demographics, November 2003, pp. 12–13; Eileen Fischer and Stephen J. Chapter 18 Arnold, “More Than a Labor of Love: Gender Roles and 1. Eric Pfanner, “In Britain, A Campaign Against Obesity Is Christmas Shopping,” Journal of Consumer Research, Snarled in Controversy,” New York Times, February 11, December 1990, pp. 333–345. 2008, p. C7; “Leading Food and Beverage Companies 116. John F. Sherry Jr. and Mary Ann McGrath, “Unpacking Release Commitments on Children’s Advertising,” CNW the Holiday Presence: A Comparative Ethnography of Group, February 6, 2008, n.p.; “Brands Move to Reduce Two Gift Stores,” in ed. Elizabeth C. Hirschman, Inter- Advertising to Children,” New Media Age, January 10, pretive Consumer Research (Provo, Utah: Association for 2008, p. 10; Emily Bryson York, “You Want Apple Fries Consumer Research, 1989), pp. 148–167. with That?” Advertising Age, September 11, 2007, www 117. See, for example, Theodore Caplow, “Rule Enforcement .adage.com; Paul Kurnit, “Art & Commerce: The Adver- Without Visible Means: Christmas Gift Giving in Middle- tising Diet,” Adweek Online, December 3, 2007, www town,” American Journal of Sociology, March 1984, .adweek.com; Karen Robinson-Jacobs, “Chuck E. pp. 1306–1323. Cheese’s Chain Joins Fight Against Childhood Obesity,” 118. James G. Carrier, “The Rituals of Christmas Giving,” in Dallas Morning News, October 16, 2007, www.dallasnews ed. Miller, Unwrapping Christmas, pp. 55–74. .com; Ira Teinowitz, “More Major Food Marketers Estab- 119. Mary Ann McGrath, “An Ethnography of a Gift Store: lish Kids-Advertising Limits,” Advertising Age, July 18, Trappings, Wrappings, and Rapture,” Journal of Retail- 2007, www.adage.com. ing, Winter 1989, p. 434. 2. Kathleen D. Vohs, “Self-Regulatory Resources Power the 120. Wooten, “Qualitative Steps Toward an Expanded Model Refl ective System: Evidence from Five Domains,” Jour- of Anxiety in Gift-Giving.” nal of Consumer Psychology 16, no. 3, 2006, pp. 217–223. 121. Julie A. Ruth, Cele C. Otnes, and Frederic F. Brunel, “Gift 3. Elizabeth C. Hirschman, “The Consciousness of Addic- Receipt and the Reformulation of Interpersonal Rela- tion: Toward a General Theory of Compulsive Con- tionships,” Journal of Consumer Research, March 1999, sumption,” Journal of Consumer Research, September pp. 385–402; Ming-Hui Huang and Shihti Yu, “Gifts in a 1992, pp. 155–179. Romantic Relationship: A Survival Analysis,” Journal of 4. Ron Panko, “By the Numbers: Smoking’s Cost in the Consumer Psychology 9, no. 3, 2000, pp. 179–188. United States,” Best’s Review, December 2007, p. 20. 122. Belk, “Gift Giving Behavior”; see also Sherry, “Gift Giving 5. “Cigarette Smoking Among Adults—United States, in Anthropological Perspective.” 2006,” Morbidity and Mortality Weekly Report, Centers 123. Belk and Coon, “Gift Giving as Agapic Love.” for Disease Control and Prevention, November 2, 2007, 124. Annamma Joy, “Gift Giving in Hong Kong and the Con- www.cdc.gov/mmwr. tinuum of Social Ties,” Journal of Consumer Research, 6. Thomas C. O’Guinn and Ronald J. Faber, “Compulsive September 2001, pp. 239–256. Buying: A Phenomenological Exploration,” Journal of 125. “Holiday Cards More than 2.2 . . . ” Washington Post, Consumer Research, September 1989, pp. 147–157. November 29, 2007, p. H5. 7. Lorrin M, Koran, Ronald J. Faber, Elias Aboujaoude, 126. Anne D’Innocenzio, “What’s in Your Wallet? Empty Gift Michael D. Large, and Richard T. Serpe, “Estimated Cards?” Chicago Tribune, March 4, 2008, www Prevalence of Compulsive Buying Behavior in the .chicagotribune.com. United States,” The American Journal of Psychiatry, 127. Louise Lee, “What’s Roiling the Selling Season,” Busi- October 2006, pp. 1806–1812. nessWeek, January 10, 2005, p. 38. 8. Ronald Faber, Gary Christenson, Martina DeZwaan, and 128. Susan Carey, “Over the River, Through the Woods, to a James Mitchell, “Two Forms of Compulsive Consump- Posh Resort We Go,” Wall Street Journal, November 21, tion: Comorbidity of Compulsive Buying and Binge Eat- 1997, pp. B1, B4. ing,” Journal of Consumer Research, December 1995, 129. Amanda Fehd, “Executive Who Steered eBay’s Rise to pp. 296–304; O’Guinn and Faber, “Compulsive Buying”; Retire,” Washington Post, January 24, 2008, p. D2; Ronald J. Faber and Thomas C. O’Guinn, “Compulsive

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9494 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-95

Consumption and Credit Abuse,” Journal of Consumer 17. Dennis W. Rook and Robert J. Fisher, “Normative Infl u- Policy, March 1988, pp. 97–109; Gilles Valence, Alain ences on Impulsive Buying Behavior,” Journal of Con- D’Astous, and Louis Fortier, “Compulsive Buying: Con- sumer Research 22, December 1995, pp. 305–315; cept and Measurement,” Journal of Consumer Policy, Sharon E. Beatty and M. Elizabeth Ferrell, “Impulse December 1988, pp. 419–433; Rajan Nataraajan and Buying: Modeling Its Precursors,” Journal of Retailing Brent G. Goff, “Compulsive Buying: Toward a Reconcep- 74, no. 2, 1998, pp. 169–191. tualization,” in ed. Floyd W. Rudman, To Have Posses- 18. W. Walter Mischel and O. Ayduk, “Willpower in a Cogni- sions: A Handbook on Ownership and Property (Corte tive-Affective Processing System: The Dynamics of Delay Madera, Calif.: Select Press, 1991), pp. 307–328; “Com- of Gratifi cation,” in eds. R. F. Baumeister and K. D. Vohs, pulsive Shopping Could Be Hereditary,” Marketing Handbook of Self-Regulation: Research, Theory, and Appli- News, September 14, 1998, p. 31; Wayne S. DeSarbo and cations (New York, N.Y.: Guilford Press, 2004), pp. 99–129; Elizabeth A. Edwards, “Typologies of Compulsive Buy- Fritz Strack, Lioba Werth, and Roland Deutsch, “Refl ec- ing Behavior: A Constrained Cluster-wise Regression tive and Impulsive Determinants of Consumer Behav- Approach,” Journal of Consumer Psychology 5, no. 3, ior,” Journal of Consumer Psychology 16, no. 3, 2006, 1996, pp. 231–262. pp. 205–216; Vohs and Faber, “Spent Resources.” 9. Faber and O’Guinn, “Compulsive Consumption and 19. Xueming Luo, “How Does Shopping with Others Infl u- Credit Abuse”; Ronald J. Faber and Thomas C. O’Guinn, ence Impulsive Purchasing?” Journal of Consumer Psy- “A Clinical Screener for Compulsive Buying,” Journal of chology 15, no. 4, 2005, pp. 288–294; Ramanathan and Consumer Research, December 1992, pp. 459–469; Menon, “Time-Varying Effects of Chronic Hedonic O’Guinn and Faber, “Compulsive Buying”; James A. Goals on Impulsive Behavior.” Roberts, “Compulsive Buying Among College Students: 20. Ravi Dhar, Joel Huber, and Uzma Khan, “The Shopping An Investigation of Its Antecedents, Consequences, and Momentum Effect,” Journal of Marketing Research 44 Implications for Public Policy,” Journal of Consumer no. 3, 2007, pp. 370–378. Affairs, Winter 1998, pp. 295–319. 21. Jaideep Sengupta and Rongrong Zhou, “Understanding 10. Hyokjin Kwak, George M. Zinkhan, and Melvin R. Crask, Impulsive Eaters’ Choice Behaviors: The Motivational “Diagnostic Screener for Compulsive Buying: Applica- Infl uences of Regulatory Focus,” Journal of Marketing tions to the USA and South Korea,” Journal of Consumer Research, May 2007, pp. 297–308. Affairs, Summer 2003, pp. 161+. 22. Kevin Heubusch, “Taking Chances on Casinos,” Ameri- 11. Hannah Karp, “The Senior Trip to the Strip,” Wall Street can Demographics, May 1997, pp. 35–40; Tom Gorman, Journal, April 8, 2005, p. W4. “Indian Casinos in Middle of Battle over Slots,” Los An- 12. “Risky Gamble,” Prevention, May 2006, p. 42. geles Times, May 9, 1995, pp. A3, A24; Max Vanzi, “Gam- 13. Richard G. Netemeyer, Scot Burton, Leslie K. Cole, bling Industry Studies the Odds,” Los Angeles Times, Donald A. Williamson, Nancy Zucker, Lisa Bertman, May 9, 1995, pp. A3, A24; James Popkin, “America’s and Gretchen Diefenbach, “Characteristics and Beliefs Gambling Craze,” US News and World Report, March 14, Associated with Probably Pathological Gambling: 1994, pp. 42–45; Iris Cohen Selinger, “The Big Lottery A Pilot Study with Implications for the National Gam- Gamble,” Advertising Age, May 10, 1993, pp. 22–26; Tony bling Impact and Policy Commission,” Journal of Horwitz, “In a Bible Belt State, Video Poker Mutates into Public Policy and Marketing 17, no. 2, Fall 1998, an Unholy Mess,” Wall Street Journal, December 2, pp. 147–160. 1997, pp. A1, A13; Rebecca Quick, “For Sports Fans, The 14. Laurence Arnold, “Link to Other Addictions Raises New Internet Is a Whole New Ball Game,” Wall Street Journal, Questions About Gambling,” Associate Press, June 12, September 3, 1998, p. B9; Stephen Braun, “Lives Lost in 2001. a River of Debt,” Los Angeles Times, June 22, 1997, 15. Jeffrey N. Weatherly, John M. Sauter, and Brent M. King, pp. A1, A14–A15. “The ‘Big Win’ and Resistance to Extinction When Gam- 23. Dan Seligman, “In Defense of Gambling,” Forbes, June 23, bling,” Journal of Psychology, November 2004, pp. 495+. 2003, p. 86. 16. Dennis Rook, “The Buying Impulse,” Journal of Con- 24. “World Watch,” Wall Street Journal, April 19, 2005, sumer Research 14, September 1987, pp. 189–199; p. A18. S. J. Hoch and G. F. Loewenstein, “Time-inconsistent 25. Matt Viser, “Internet Gambling Is a Target of Patrick Bill; Preferences and Consumer Self-control,” Journal of Casino Initiative Makes It Illegal,” Boston Globe, Novem- Consumer Research 17 no. 4, 1991, pp. 492–507; Kath- ber 10, 2007, p. A1. leen D. Vohs and Ronald J. Faber, “Spent Resources: 26. Anne D’Innocenzio and Marcus Kabel, “Retail: Crime Self-Regulatory Resource Availability Affects Impulse Eating More Profi ts,” Houston Chronicle, June 14, 2007, Buying,” Journal of Consumer Research 33, 2007, pp. p. 3. 537–548; Suresh Ramanathan and Geeta Menon, 27. Elizabeth Woyke, “Attention, Shoplifters,” BusinessWeek, “Time-Varying Effects of Chronic Hedonic Goals on September 11, 2006, p. 46. Impulsive Behavior,” Journal of Marketing Research, 28. Julia Angwin, “Credit-Card Scams Bedevil E-Stores,” November 2006, pp. 628–641. Wall Street Journal, September 19, 2000, pp. B1, B4;

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9595 111/18/081/18/08 5:32:325:32:32 PMPM N-96 Endnotes

Ronald A. Fullerton and Girish Punj, “Choosing to Mis- Shoplifting—Theory, Evidence, and Implications for the behave: A Structural Model of Aberrant Consumer Retail Industry,” Journal of Retailing, Summer 1993, Behavior,” in eds. Leigh McAlister and Michael Roth- p. 234. schild, Advances in Consumer Research, vol. 20 (Provo, 42. John Fetto, “Penny for Your Thoughts,” American Utah: Association for Consumer Research, 1993), Demographics, September 2000, pp. 8–9. pp. 570–574; Ronald A. Fullerton and Girish Punj, “The 43. Chok C. Hiew, “Prevention of Shoplifting: A Community Unintended Consequences of the Culture of Action Approach,” Canadian Journal of Criminology, Consumption: An Historical-Theoretical Analysis of January 1981, pp. 57–68. Consumer Misbehavior,” Consumption, Markets and 44. Cox, Cox, and Moschis, “When Consumer Behavior Goes Culture 1, no. 4, 1998, pp. 393–423. Bad”; Fullerton and Punj, “The Unintended Conse- 29. Joseph C. Nunes, Christopher K. Hsee, and Elke U. quences of the Culture of Consumption”; Fullerton and Weber, “Why Are People So Prone to Steal Software? The Punj, “Choosing to Misbehave”; Cox, Cox, Anderson, and Effect of Cost Structure on Consumer Purchase and Moschis, “Social Infl uences on Adolescent Shoplifting.” Payment Intentions,” Journal of Public Policy and Mar- 45. Daniel McGinn, “Shoplifting: The Five-Finger Fix?” keting 23, Spring 2004, pp. 43–53. Newsweek, December 20, 2004, p. 13. 30. Keith B. Anderson, “Who Are the Victims of Identity 46. “Retailers to Tighten Up Security,” Retail World, Febru- Theft: The Effect of Demographics,” Journal of Public ary 22–26, 1999; Charles Goldsmith, “Less Honor, More Policy and Marketing 25, Fall 2006, pp. 160–171. Case at Europe Minibars,” Wall Street Journal, March 22, 31. Cynthia Ramsaran, “ID Theft Hits Paper Harder,” Bank 1996, p. B6; Steve Weinstein, “The Enemy Within,” Pro- Systems and Technology, March 2005, p. 14; Robert P. Lib- gressive Grocer, May 1994, pp. 175–179. bon, “Datadog,” American Demographics, July 2001, p. 26. 47. Diana Ransom, “The Black Market in College-Gradua- 32. David Myron, “What Uncle Sam Doesn’t Know,” Ameri- tion Tickets,” Wall Street Journal, May 8, 2007, p. D1. can Demographics, November 2004, pp. 10–11; Dena 48. Joel Engardio, “L.A. Air Bag Thieves May Be Popping Up Cox, Anthony P. Cox, and George P. Moschis, “When in East County,” Los Angeles Times, July 1, 1998, p. 1; Consumer Behavior Goes Bad: An Investigation of Ado- Ann Marie O’Connon, “Where There’s Smoke,” Los An- lescent Shoplifting,” Journal of Consumer Research, geles Times, September 7, 1997, p. A3R. September 1990, pp. 149–159; Fullerton and Punj, “The 49. Lisa R. Szykman and Ronald P. Hill, “A Consumer-Behavior Unintended Consequences of the Culture of Consump- Investigation of a Prison Economy,” in eds. Janeen Costa tion”; George P. Moschis, Dena S. Cox, and James J. Arnold and Russell W. Belk, Research in Consumer Behav- Kellaris, “An Exploratory Study of Adolescent Shoplift- ior, vol. 6 (Greenwich, Conn.: JAI Press, 1993), pp. 231–260; ing Behavior,” in eds. Melanie Wallendorf and Paul David Bevan, Paul Collier, and Jan Willem Gunning, Anderson, Advances in Consumer Research, vol. 14 “Black Markets: Illegality, Information, and Rents,” World (Provo, Utah: Association for Consumer Research, Development, December 1989, pp. 1955–1963. 1987), pp. 526–530. 50. “Hey, Anybody Want a Gun?” The Economist, May 16, 33. Fullerton and Punj, “The Unintended Consequences of 1998, pp. 47–48; Mark Hosenball and Daniel Klaidman, the Culture of Consumption.” “A Deadly Mix of Drugs and Firepower,” Newsweek, 34. Cox, Cox, and Moschis, “When Consumer Behavior April 19, 1999, p. 27. Goes Bad.” 51. Arik Hesseldahl, “Profiting from Fake Pharma,” Busi- 35. Paul Bernstein, “Cheating—The New National Pas- nessWeek Online, August 21, 2007, www.businessweek. time?” Business, October–December 1985, pp. 24–33; com; Jonathan Karp, “Awaiting Knockoffs, Indians Buy Fullerton and Punj, “Some Unintended Consequences Black-Market Viagra,” Wall Street Journal, July 10, 1998, of the Culture of Consumption.” pp. B1, B2; M. B. Sheridan, “Men Around the Globe Lust 36. Fullerton and Punj, “Choosing to Misbehave”; Donald R. After Viagra,” Los Angeles Times, May 26, 1998, p. 1. Katz, The Big Store (New York: Penguin, 1988). 52. Ken Bensinger, “Can You Spot the Fake?” Wall Street 37. Cox, Cox, and Moschis, “When Consumer Behavior Journal, February 16, 2001, pp. W1, W14. Goes Bad”; Moschis, Cox, and Kellaris, “An Exploratory 53. Gordon Fairclough, “Pssst! Wanna Cheap Smoke?” Wall Study of Adolescent Shoplifting Behavior”; Fullerton Street Journal, December 27, 2002, pp. B1, B4. and Punj, “Some Unintended Consequences of the Cul- 54. Maija Palmer, “Cyberspace Fakes Make Brands Truly ture of Consumption.” Worried,” Financial Times, April 11, 2007, p. 10. 38. Jessica Silver-Greenberg, “Shoplifters Get Smarter,” 55. Hesseldahl, “Profi ting from Fake Pharma.” BusinessWeek, November 19, 2007, p. 42. 56. George A. Hacker, “Liquor Advertisements on Televi- 39. Katz, The Big Store. sion: Just Say No,” Journal of Public Policy and Market- 40. Cox, Cox, and Moschis, “When Consumer Behavior ing, Spring 1998, pp. 139–142; William K. Eaton, “College Goes Bad”; Moschis, Cox, and Kellaris, “An Exploratory Binge Drinking Soars, Study Finds,” Los Angeles Times, Study of Adolescent Shoplifting Behavior.” June 8, 1994, p. A21; Mike Fuer and Rita Walters, “Mixed 41. Anthony D. Cox, Dena Cox, Ronald D. Anderson, and Message Hurts Kids: Ban Tobacco, Alcohol Billboards: The George P. Moschis, “Social Influences on Adolescent Targeting of Children Is Indisputable and Intolerable,”

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9696 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-97

Los Angeles Times, June 8, 1997, p. M5; Joseph Coleman, DiFranza, John W. Richards, Paul M. Paulman, Nancy “Big Tobacco Still Calls the Shots in Japan,” Marketing Wolf-Gillespie, Christopher Fletcher, Robert D. Jaffe, and News, August 4, 1997, p. 12. David Murray, “RJR Nabisco’s Cartoon Camel Promotes 57. Richard J. Bonnie, “Reducing Underage Drinking: The Camel Cigarettes to Children,” Journal of the American Role of Law,” Journal of Law, Medicine, and Ethics, Win- Medical Association, December 11, 1991, p. 314.; K. M. ter 2004, pp. S38+. Cummings, E. Sciandra, T. F. Pechacek, J. P. Pierce, L. 58. “Underage Drinking in the United States: A Status Re- Wallack, S. L. Mills, W. R. Lynn, and S. E. Marcus, “Com- port, 2004,” Georgetown University Center on Alcohol parison of the Cigarette Brand Preferences of Adult and Marketing and Youth, February 2005, p. 2; Mindy Sink, Teenaged Smokers—United States, 1989, and 10 U.S. “Drinking Deaths Draw Attention to Old Campus Prob- Communities, 1988 and 1990,” Journal of the American lem,” New York Times, November 9, 2004, p. A16. Medical Association, April 8, 1992, p. 189. 59. “Tobacco Use, Access, and Exposure to Tobacco in 66. Kathleen J. Kelly, Michael D. Slater, and David Karan, Media Among Middle and High School Students, United “Image Advertisements’ Infl uence on Adolescents’ Per- States, 2004,” Morbidity and Mortality Weekly Report, ceptions of the Desirability of Beer and Cigarettes,” Jour- Centers for Disease Control and Prevention, April 1, 2005, nal of Public Policy and Marketing, Fall 2002, pp. 295–304. www.cdc.gov/mmwr. 67. “Alcohol Ads Face Close Scrutiny by Government,” Mar- 60. Charles S. Clark, “Underage Drinking,” The CQ keting Week, November 15, 2007, p. 5. Researcher 2, no. 10, 1992, pp. 219–244; Courtney Leath- 68. Betsy Spethmann, “Five States Sue RJR,” Promo, May erman, “College Offi cials Are Split on Alcohol Policies: 2001, p. 22. Some Seek to End Underage Drinking; Others Try to 69. Richard W. Pollay and Ann M. Lavack, “The Targeting Encourage ‘Responsible Use,’” Chronicle of Higher Edu- of Youths by Cigarette Marketers: Archival Evidence cation, January 31, 1990, pp. A33–A35. on Trial,” in eds. Leigh McAlister and Michael 61. Antonia C. Novello, “Alcohol and Tobacco Advertising,” Rothschild, Advances in Consumer Research, vol. 20 Vital Speeches of the Day, May 15, 1993, pp. 454–459. (Provo, Utah: Association for Consumer Research, 62. Alyssa Bindman, “Children Exposed to Alcohol Ads 1993), pp. 266–271. More Likely to Drink,” The Nation’s Health 37, no. 6, 70. See Kathleen J. Kelly, Michael D. Slater, David Karan, 2007, p. 24; Cornelia Pechmann and Susan J. Knight, “An and Liza Hunn, “The Use of Human Models and Car- Experimental Investigation of the Joint Effects of Adver- toon Characters in Magazine Advertisements for Ciga- tising and Peers on Adolescents’ Beliefs and Intentions rettes, Beer, and Nonalcoholic Beverages,” Journal of About Cigarette Consumption,” Journal of Consumer Public Policy and Marketing 19, no. 2, Fall 2000, Research, June 2002, pp. 5–19. pp. 189–200. 63. Joan Ryan, “Steroids? Alcohol Is the Real Problem,” San 71. Richard Morgan, “Is Old Joe Taking Too Much Heat?” Francisco Chronicle, March 17, 2005, www.sfgate.com; Adweek, March 16, 1992, p. 44. Vanessa O’Connell and Christopher Lawton, “Alcohol 72. Clark, “Underage Drinking.” TV Ads Ignite Bid to Curb,” Wall Street Journal, Decem- 73. Stuart Elliott, “Hoping to Show It Can Police Itself, the ber 18, 2002, p. B2; Associated Press, “Study: Kids Re- Liquor Industry Takes the Wraps Off Its Review Board,” member Beer Ads,” ClariNet Electronic News Service, New York Times, March 8, 2005, p. C3. February 11, 1994; Fara Warner, “Cheers! It’s Happy 74. Vanessa O’Connell, “Tobacco Makers Want Cigarettes Hour in Cyberspace,” Wall Street Journal, March 15, Cut from Films,” Wall Street Journal, June 13, 2004, pp. 1995, pp. B1, B4; Kirk Davidson, “Looking for Abun- B1, B4. dance of Opposition to TV Liquor Ads,” Marketing 75. “Smoking in Movies Linked to Kids Lighting Up,” Health News, January 6, 1997, pp. 4, 30. Day, January 8, 2008, www.nlm.nih.gov/medlineplus. 64. Nicholas Bakalar, “Ad Limits Seen as Way to Curb Youth 76. Debra L. Scammon, Robert N. Mayer, and Ken R. Smith, Smoking and Drinking,” New York Times, May 22, 2007, “Alcohol Warnings: How Do You Know When You’ve p. F5. Had One Too Many?” Journal of Public Policy and Mar- 65. Bindman, “Children Exposed to Alcohol Ads More Likely keting, Spring 1991, pp. 214–228; Michael B. Mazis, to Drink”; Elizabeth M. Botvin, Gilbert J. Botvin, John L. Louis A. Morris, and John L. Swasy, “An Evaluation of Michela, Eli Baker, and Anne D. Filazolla, “Adolescent the Alcohol Warning Label: Initial Survey Results,” Jour- Smoking Behavior and the Recognition of Cigarette Ad- nal of Public Policy and Marketing, Spring 1991, vertisements,” Journal of Applied Social Psychology, No- pp. 229–241; Novello, “Alcohol and Tobacco Advertising”; vember 1991, pp. 919–932; Botvin et al., “Smoking Richard Gibson and Marj Charlier, “Anheuser Leads the Behavior of Adolescents Exposed to Cigarette Advertis- Way in Listing Alcohol Levels,” Wall Street Journal, ing”; Richard W. Pollay, S. Siddarth, Michael Siegel, Anne March 11, 1993, pp. B1, B2; Richard J. Fox, Dean M. Hadix, Robert K. Merritt, Gary A. Giovino, and Michael P. Krugman, James E. Fletcher, and Paul M. Fischer, “Ado- Eriksen, “The Last Straw? Cigarette Advertising and Real- lescents’ Attention to Beer and Cigarette Print Ads and ized Market Shares Among Youths and Adults, 1979– Associated Product Warnings,” Journal of Advertising, 1993,” Journal of Marketing, April 1996, pp. 1–16; Joseph Fall 1998, pp. 57–68.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9797 111/18/081/18/08 5:32:325:32:32 PMPM N-98 Endnotes

77. David P. MacKinnon, Rhonda M. Williams-Avery, Kath- 88. Gerald J. Gorn and Renee Florsheim, “The Effects of ryn L. Wilcox, and Andrea M. Fenaughty, “Effects of the Commercials for Adult Products on Children,” Journal Arizona Alcohol Warning Poster,” Journal of Public Pol- of Consumer Research, March 1985, pp. 962–967. icy and Marketing 18, no. 1, Spring 1999, pp. 77–88. 89. “For Kids on the Web, It’s an Ad, Ad, Ad, Ad World,” Busi- 78. Lisa R. Szykman, Paul N. Bloom, and Jennifer Blazing, nessWeek, August 13, 2001, p. 108. “Does Corporate Sponsorship of a Socially Oriented 90. Meringoff and Lesser, “Children’s Ability to Distinguish Message Make a Difference? An Investigation of the Ef- Television Commercials from Program Material.” fects of Sponsorship Identity on Responses to an Anti- 91. Doug Halonen, “FCC Urged to Monitor Total Hours of Drinking and Driving Message,” Journal of Consumer Kids TV,” Electronic Media, September 24, 2002, p. 2; Jon Psychology 14, no. 1/2, 2004, pp. 13–20. Berry, “Kids’ Advocates to TV: ‘We’ve Only Begun to 79. Cornelia Pechmann and Chuan-Fong Shih, “Smoking Fight,’” Adweek’s Marketing Week, April 15, 1991, p. 25. Scenes in Movies and Antismoking Advertisements Be- 92. Dale Kunkel and Walter Granz, “Assessing Compliance fore Movies: Effects on Youth,” Journal of Marketing 63, with Industry Self-Regulation of Television Advertising July 1999, pp. 1–13. to Children,” Journal of Applied Communication Re- 80. J. Craig Andrews, Richard G. Netemeyer, and Scot Bur- search, May 1993, pp. 148–162. ton, “Understanding Adolescent Intentions to Smoke: An 93. Ron Winslow and Peter Landers, “Obesity: A WorldWide Examination of Relationships Among Social Infl uence, Woe,” Wall Street Journal, July 1, 2002, pp. B1, B4. Prior Trial Behavior, and Antitobacco Campaign Adver- 94. Betsy McKay, “The Children’s Menu: Do Ads Make Kids tising,” Journal of Marketing, July 2004, pp. 110–123. Fat?” Wall Street Journal, January 27, 2005, pp. B1, B7. 81. F. J. Zimmerman et al., Archives of Pediatric and Adoles- 95. Caroline E. Mayer, “Group Takes Aim at Junk-Food Mar- cent Medicine 161, no. 5, 2007, pp. 473–479. keting,” Washington Post, January 7, 2005, p. E3. 82. E. A. Vandewater et al., Pediatrics, 119, May 2007, 96. Brian Wansink and Pierre Chandon, “Can ‘Low-Fat’ Nu- pp. 1006–1015. trition Labels Lead to Obesity?” Journal of Marketing 83. W. Melody, Children’s Television: The Economics of Ex- Research, November 2006, pp. 605–617. ploitation (New Haven, Conn.: Yale University Press, 97. Pierre Chandon and Brian Wansink, “Is Obesity Caused 1973); Ellen Notar, “Children and TV Commercials: by Calorie Underestimation? A Psychophysical Model of Wave After Wave of Exploitation,” Childhood Education, Meal Size Estimation,” Journal of Marketing Research, Winter 1989, pp. 66–67. February 2007, pp. 84–99. 84. Scott Ward, “Consumer Socialization,” Journal of Con- 98. Rajagopal Raghunathan, Rebecca Walker Naylor, and sumer Research, September 1974, pp. 1–13; Laurene Wayne D. Hoyer, “The Unhealthy = Tasty Intuition and Krasney Meringoff and Gerald S. Lesser, “Children’s Its Effects on Taste Inferences, Enjoyment, and Choice Ability to Distinguish Television Commercials from Pro- of Food Products,” Journal of Marketing, October 2006, gram Material,” in ed. R. P. Adler, The Effect of Television pp. 170–184. Advertising on Children (Lexington, Mass.: Lexington 99. Claudia Kalb and Karen Springen, “Pump Up the Fam- Books, 1980), pp. 29–42; S. Levin, T. Petros, and F. Pe- ily,” Newsweek, April 25, 2005, pp. 62+. trella, “Preschoolers’ Awareness of Televi sion Advertis- 100. Promise Advertisement, Cooking Light, March 2008, ing,” Child Development, August 1982, pp. 933–937. p. 145. 85. M. Carole Macklin, “Preschoolers’ Understanding of 101. “Brands Move to Reduce Advertising to Children.” the Informational Function of Advertising,” Journal of 102. Catherine Fitzpatrick, “How Buff Is Enough? Reality Check Consumer Research, September 1987, pp. 229–239; Is in the Male,” Milwaukee Journal Sentinel, June 24, Merrie Brucks, Gary M. Armstrong, and Marvin E. 2001, p. 1-L. Goldberg, “Children’s Use of Cognitive Defenses 103. Isabel Reynolds, “Japan: Feature—Eating Disorders Against Television Advertising: A Cognitive Response Plague Young Japanese,” Reuters, June 20, 2001, www Approach,” Journal of Consumer Research, March 1988, .reuters.com. pp. 471–482. 104. Laura Landro, “The Informed Patient: Amid Focus on 86. Mary C. Martin, “Children’s Understanding of the Intent Obesity and Diet, Anorexia, Bulimia Are on the Rise,” of Advertising: A Meta-Analysis,” Journal of Public Pol- Wall Street Journal, March 30, 2004, p. D1. icy and Marketing, Fall 1997, pp. 205–216. 105. See also Debra Lynn Stephens, Ronald P. Hill, and Cyn- 87. Jon Berry, “The New Generation of Kids and Ads,” Ad- thia Hanson, “The Beauty Myth and Female Consum- week’s Marketing Week, April 15, 1991, pp. 25–28; Marvin E. ers: The Controversial Role of Advertising,” Journal of Goldberg and Gerald J. Gorn, “Some Unintended Conse- Consumer Affairs, Summer 1994, pp. 137–154. quences of TV Advertising to Children,” Journal of Con- 106. Leon Festinger, “A Theory of Social Comparison Pro- sumer Research, June 1978, pp. 22–29; Gary M. Armstrong cesses,” Human Relations, May 1954, pp. 117–140. and Merrie Brucks, “Dealing with Children’s Advertising: 107. Michael Häfner, “How Dissimilar Others May Still Resem- Public Policy Issues and Alternatives,” Journal of Public ble the Self: Assimilation and Contrast After Social Com- Policy and Marketing 7, 1988, pp. 98–113. parison,” Journal of Consumer Psychology 14, no. 2, 2004,

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9898 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-99

pp. 187–196; Mary C. Martin and James W. Gentry, “Stuck Consumer Research, 1986), pp. 352–356; Thomas C. in the Model Trap: The Effects of Beautiful Models in Ads O’Guinn and Ronald J. Faber, “Mass Mediated Consumer on Female Pre-Adolescents and Adolescents,” Journal of Socialization: Non-Utilitarian and Dysfunctional Out- Advertising, Summer 1997, pp. 19–33; Marsha L. Richins, comes,” in eds. Melanie Wallendorf and Paul Anderson, “Social Comparison and the Idealized Images of Advertis- Advances in Consumer Research, vol. 14 (Provo, Utah: As- ing,” Journal of Consumer Research, June 1991, pp. 71–83; sociation for Consumer Research, 1987), pp. 473–477; Richard W. Pollay, “The Distorted Mirror: Refl ections on Ronald J. Faber and Thomas C. O’Guinn, “Expanding the the Unintended Consequences of Advertising,” Journal of View of Consumer Socialization: A Non-Utilitarian Mass Marketing, April 1986, pp. 18–36. Mediated Perspective,” in eds. Elizabeth C. Hirschman 108. Jennifer J. Argo, Katherine White, and Darren W. Dahl, and Jagdish N. Sheth, Research in Consumer Behavior, “Social Comparison Theory and Deception in the Inter- vol. 3 (Greenwich, Conn.: JAI Press, 1988), pp. 49–78. personal Exchange of Consumption Information,” Jour- 116. Richins, “Media, Materialism, and Human Happiness,” nal of Consumer Research 33, no. 1, 2006, pp. 99–108. in eds. Melanie Wallendorf and Paul Anderson, Ad- 109. Charles S. Gulas and Kim McKeage, “Extending Social vances in Consumer Research, vol. 14 (Provo, Utah: As- Comparison: An Examination of the Unintended Con- sociation for Consumer Research, 1987), pp. 352–356. sequences of Idealized Advertising Imagery,” Journal of 117. Aaron C. Ahuvia and Nancy Y. Wong, “Personality and Advertising 29, no. 2, Summer 2000, pp. 17–28. Values Based Materialism: Their Relationship and Ori- 110. Dirk Smeesters and Naomi Mandel, “Positive and Nega- gins,” Journal of Consumer Psychology 12, no. 4, 2002, tive Media Image Effects on the Self,” Journal of Con- pp. 389–402; Marvin E. Goldberg, Gerald J. Gorn, Laura sumer Research 32, no. 4, 2006, pp. 576–582. A. Peracchio, and Gary Bamossy, “Understanding Mate- 111. Calmetta Y. Coleman, “Can’t Be Too Thin, but Plus-Size rialism Among Youth,” Journal of Consumer Psychology Models Get More Work Now,” Wall Street Journal, May 3, 13, no. 3, 2003, pp. 278–288. 1999, pp. A1, A10. 118. Goldberg, Gorn, Peracchio, and Bamossy, “Understand- 112. José Antonio Rosa, Ellen C. Garbarino, and Alan J. ing Materialism Among Youth.” Malter, “Keeping the Body in Mind: The Influence of 119. Noel C. Paul, “Branded for Life?” Christian Science Body Esteem and Body Boundary Aberration on Con- Monitor, April 1, 2002, www.csmonitor.com/2002/0401/ sumer Beliefs and Purchase Intentions,” Journal of Con- p15s02-wmcn.html. sumer Psychology 16, no. 1, 2006, pp. 79–91. 120. Julie B. Schor, Born to Buy (New York: Scribner, 2005). 113. Sally Goll Beatty, “Women’s Views of Their Lives Aren’t 121. Richins, “Media, Materialism, and Human Happiness.” Refl ected by Advertisers,” Wall Street Journal, Decem- 122. See, for example, James M. Hunt, Jerome B. Kernan, and ber 19, 1995, p. B2. Deborah J. Mitchell, “Materialism as Social Cognition: 114. Joseph Jaffe, “Marketing’s Big Bang Theory: Why People, Possessions, and Perception,” Journal of Con- So Many Campaigns That Begin with A Sizzle End with sumer Psychology 5, no. 1, 1996, pp. 65–83. A Fizzle,” Adweek Online, March 3, 2008, www 123. Russell W. Belk, “The Third World Consumer Culture,” in .adweek.com. ed. Jagdish N. Sheth, Research in Marketing (Greenwich, 115. M. Joseph Sirgy, Dong-Jin Lee, Rustan Kosenko, H. Lee Conn.: JAI Press, 1988), pp. 103–127. Meadow, Don Rahtz, et al., “Does Television Viewership 124. Eve M. Caudill and Patrick E. Murphy, “Consumer Play a Role in the Perception of Quality of Life?” Journal Online Privacy: Legal and Ethical Issues,” Journal of of Advertising, Spring 1998, pp. 125–143; Pollay, “The Dis- Public Policy and Marketing 19, no. 1, Spring 2000, torted Mirror: Reflections on the Unintended Conse- pp. 7–19. quences of Advertising”; Russell W. Belk and Richard W. 125. Ellen Foxman and Paula Kilcoyne, “Information Tech- Pollay, “Images of Ourselves: The Good Life in Twentieth nology, Marketing Practice, and Consumer Privacy: Eth- Century Advertising,” Journal of Consumer Research, ical Issues,” Journal of Public Policy and Marketing, March 1985, pp. 887–897; Russell W. Belk, “Materialism: Spring 1993, p. 106; Kim Bartel Sheehan and Mariea Trait Aspects of Living in a Material World,” Journal of Grubbs Hoy, “Dimensions of Privacy Concern Among Consumer Research, December 1985, pp. 265–280; Mary Online Consumers,” Journal of Public Policy and Mar- Yoko Brannen, “Cross-Cultural Materialism: Commodify- keting 19, no. 1, Spring 2000, pp. 62–73. ing Culture in Japan,” in eds. Floyd Rudmin and Marsha 126. Carol Krol, “Consumers Reach the Boiling Point Over L. Richins, Meaning, Measure, and Morality of Material- Privacy Issues,” Advertising Age, March 29, 1999, p. 22; ism (Provo, Utah: Association for Consumer Research, “Survey Results Show Consumers Want Privacy,” Direct 1992), pp. 167–180; Güliz Ger and Russell W. Belk, “Cross- Marketing, March 1999, p. 10. Cultural Differences in Materialism,” Journal of Economic 127. Michael Moss, “A Web CEO’s Elusive Goal: Privacy,” Wall Psychology, February 1996, pp. 55–77; Marsha L. Richins, Street Journal, February 7, 2000, pp. B1, B6. “Media, Materialism, and Human Happiness,” in eds. 128. Bob Tedeschi, “Poll Says Identity Theft Concerns Rose Melanie Wallendorf and Paul Anderson, Advances in After High-Profi le Breaches,” New York Times, March 10, Consumer Research, vol. 14 (Provo, Utah: Association for 2005, p. G5.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 9999 111/18/081/18/08 5:32:325:32:32 PMPM N-100 Endnotes

129. “Personal Data on Over 120,000 Tokyo Disney Resort 143. C. Dennis Anderson and John D. Claxton, “Barriers to Customers Leaked,” Japan Today, March 17, 2005, www Consumer Choice of Energy-Effi cient Products,” Journal .japantoday.com. of Consumer Research, September 1982, pp. 163–170. 130. Pamela Paul, “Mixed Signals,” American Demographics, 144. Rik Peters, Tammo Bijmo, H. Fred van Raaij, and Mark July 2001, pp. 45–49; Joseph Phelps, Glen Nowak, and de Kruijk, “Consumers’ Attributions of Proenvironmen- Elizabeth Ferrell, “Privacy Concerns and Consumer tal Behavior, Motivation, and Ability to Self and Oth- Willingness to Provide Personal Information,” Journal ers,” Journal of Public Policy and Marketing, Fall 1998, of Public Policy and Marketing 19, no. 1, Spring 2000, pp. 215–225. pp. 27–41. 145. Ibid; Dennis L. McNeill and William L. Wilkie, “Public 131. Patricia A. Norberg and Daniel R. Horne, “Privacy Atti- Policy and Consumer Information: Impact of the New tudes and Privacy-Related Behavior, Psychology and Energy Labels,” Journal of Consumer Research, June Marketing 24, no. 10, 2007, pp. 829–847. 1979, pp. 1–11. 132. George R. Milne, “Privacy and Ethical Issues in Data- 146. Daniel Gross, “Edison’s Dimming Bulbs,” Newsweek, base/Interactive Marketing and Public Policy: A Re- October 15, 2007, p. E22. search Framework and Overview of the Special Issue,” 147. “How Green Is Your Stuff?” Newsweek, March 3, 2008, Journal of Public Policy and Marketing 19, no. 1, Spring p. 50. 2000, pp. 1–6. 148. Michael Bush, “Sustainability and a Smile,” Advertising 133. Mary J. Culnan, “Protecting Privacy Online: Is Self-Reg- Age, February 25, 2008, pp. 1, 25. ulation Working?” Journal of Public Policy and Market- 149. N. Craig Smith and Elizabeth Cooper-Martin, “Ethics ing 19, no. 1, Spring 2000, pp. 20–26; Anthony D. and Target Marketing: The Role of Product Harm and Miyazaki and Ana Fernandez, “Internet Privacy and Se- Consumer Vulnerability,” Journal of Marketing, July curity: An Examination of Online Retailer Disclosures,” 1997, pp. 1–20; Robert O. Hermann, “The Tactics of Con- Journal of Public Policy and Marketing 19, no. 1, Spring sumer Resistance: Group Action and Marketplace Exit,” 2000, pp. 54–61. in eds. Leigh McAlister and Michael Rothschild, 134. “Current Do Not Call Registrations by Consumer State/ Advances in Consumer Research, vol. 20 (Provo, Utah: Territory,” U.S. Federal Trade Commission, September 30, Association for Consumer Research, 1993), pp. 130–134; 2007, www.ftc.gov. Lisa Penaloza and Linda L. Price, “Consumer Resis- 135. Roland T. Rust, P. K. Kannan, and Peng Na, “The Cus- tance: A Conceptual Overview,” in eds. Leigh McAlister tomer Economics of Internet Privacy,” Journal of the and Michael L. Rothschild, Advances in Consumer Re- Academy of Marketing Science 30, Fall 2002, pp. 455–464. search, vol. 20 (Provo, Utah: Association for Consumer 136. Seema Nayyar, “Refillable Pouch a Lotions First,” Research, 1993), pp. 123–128. Brandweek, October 26, 1992, p. 3; Seema Nayyar, “L&F 150. Robert V. Kozinets and Jay M. Handelman, “Adversaries Cleaner Refills Greener,” Brandweek, September 14, of Consumption: Consumer Movements, Activism, and 1992, p. 5; Belk, “Daily Life in Romania.” Ideology,” Journal of Consumer Research 31, no. 3, 2004, 137. Jack Neff, “Eco-Wal-Mart Costs Marketers Green,” Ad- pp. 691–704. vertising Age, October 1, 2007, pp. 3, 42. 151. Richard W. Pollay, “Media Resistance to Consumer Re- 138. Jack Neff, “Seventh Generation,” Advertising Age, No- sistance: On the Stonewalling of ‘Adbusters’ and Advo- vember 12, 2007, p. S13. cates,” in eds. Leigh McAlister and Michael Rothschild, 139. “Nokia Unveils Recycled Handset,” Wall Street Journal, Advances in Consumer Research, vol. 20 (Provo, Utah: February 13, 2008, www.wsj.com. Association for Consumer Research, 1993), p. 129. 140. John A. McCarty and L. J. Shrum, “The Infl uence of In- 152. H. J. Cummins, “Judging a Book Cover,” Star-Tribune of dividualism, Collectivism, and Locus of Control on En- the Twin Cities, January 17, 2001, p. 1E. vironmental Beliefs and Behavior,” Journal of Public 153. Jill Gabrielle Klein, N. Craig Smith, and Andrew John, Policy and Marketing 20, no. 1, Spring 2001, pp. 93–104. “Why We Boycott: Consumer Motivations for Boycott 141. Pam Scholder Ellen, Joshua Lyle Wiener, and Cathy Participation,” Journal of Marketing Research, July 2004, Cobb-Walgren, “The Role of Perceived Consumer Effec- pp. 92–109; Sakar Sen, Zeynep Gürhan-Canli, and Vicki tiveness in Motivating Environmentally Conscious Be- Morwitz, “Withholding Consumption: A Social Di- haviors,” Journal of Public Policy and Marketing, Fall lemma Perspective on Consumer Boycotts,” Journal of 1991, pp. 102–117; Thomas C. Kinnear, James R. Taylor, Consumer Research, December 2001, pp. 399+. and Sadrudin A. Ahmed, “Ecologically Concerned Con- 154. Jonathan Baron, “Consumer Attitudes About Personal sumers: Who Are They?” Journal of Marketing, April and Political Action,” Journal of Consumer Psychology 1972, pp. 46–57. 8, no. 3, 1999, pp. 261–275. 142. Russell Belk, John Painter, and Richard Semenik, “Pre- 155. Stephanie Kang, “Just Do It: Nike Gets Revelatory,” Wall ferred Solutions to the Energy Crisis as a Function of Street Journal, April 13, 2005, p. 11. Causal Attributions,” Journal of Consumer Research, 156. Ruthie Ackerman, “Anti-Gay Group Ends Ford Boycott,” December 1981, pp. 306–312. Forbes, March 11, 2008, www.forbes.com.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 100100 111/18/081/18/08 5:32:325:32:32 PMPM Endnotes N-101

157. Grant Gross, “Privacy Advocates: Consumer Education Hotel Company Behavior,” Cornell Hotel and Restau- Isn’t Enough,” PC World, April 17, 2008, www.pcworld rant Administration Quarterly, May 2007, pp. 183+; .com; “Consumer Groups Push ‘Do Not Track’ Registry,” Frank Davies, “Report: Internet Privacy Protection PC Magazine Online, April 15, 2008, www.pcmag.com; Improving,” San Jose Mercury News, August 8, 2007, Bob Wice, “Who’s Mining the Store?” Best’s Review, Au- www.mercurynews.com; David Myron, “Stolen Names, gust 2007, pp. 93+; Dan Tynan, “Watch Out for Online Big Numbers,” American Demographics, September Ads That Watch You,” PC World, March 2007, p. 26; Peter 2004, p. 363; Cliff Saran, “Eli Lilly Case Raises Privacy O’Connor, “Online Consumer Privacy: An Analysis of Fears,” Computer Weekly, January 31, 2002, p. 6.

11042547_Endnotes042547_Endnotes pp2.inddpp2.indd 101101 111/18/081/18/08 5:32:325:32:32 PMPM