BECU Report to Membership 2015
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TOGETHER. MAKING A DIFFERENCE. REPORT TO MEMBERSHIP 2015 Federally insured by NCUA At BECU, our focus is on making a difference for our members and our communities. As a not-for-profit credit union, serving meaning we have greater resources to during 2015, donating even more hours members and helping them achieve their deliver even more value and benefits to than the previous year in support of financial goals are at the core of who our members and communities. That financial literacy and other causes that we are and why we exist. Whether said, we're not about growth for growth’s deliver lasting value. it’s offering innovative and affordable sake, because we don’t measure our products and services, providing financial success in terms of financial return. Looking ahead, in 2016, you will see education and tools, or supporting our Rather, we think Return to Members a steady stream of mobile and online communities, we always strive to deliver (RTM) is why we exist. And in 2015 we banking enhancements. Already in 2016 real value to our members. returned over $169 million in the form we have launched digital tax statements, of better rates, lower fees and more and that's just the start. In addition to We love what we do, and we have much affordable services, as compared to a many digital enhancements, we plan TOGETHER. to share about the progress we made in typical bank. That means a return of to add new financial centers and ATMs 2015. This report will provide details on nearly $184 per member on average, around the Puget Sound region and our efforts and successes, but let's begin and members who do more with BECU have announced our expansion in the with a few highlights from the year. save even more. Spokane, Washington, and Charleston, South Carolina, areas later this year. WE ARE BECU. THE BENEFITS OF We realized strong overall financial You may have also noticed we’re hard GROWING TOGETHER. performance in 2015 and ended the year at work refreshing the Tukwila Financial We ended 2015 with more than 940,600 with a net worth ratio of 10.6 percent, well Center to improve both the member members—including 7,000 new small above the regulatory well-capitalized level and employee experience at our head- business members—and we expect to of 7 percent. This financial strength allows quarters. In 2016, we will continue our reach the 1 million-member milestone us to explore ways to make banking with work to making banking with BECU even in the coming year. Over the past year, BECU even easier, and to innovate with easier and more convenient across all we have launched a new, user-friendly products you won’t find anywhere else. of our delivery channels. website and mobile banking app for iOS (with touch ID), Android and Windows INVESTING IN EACH OTHER. BECU is your credit union, and your devices that lets members manage and Strengthening the fabric of our com- membership is vital to support efforts like set alerts for all of their accounts, whether munities is another way we support our these that enrich lives and communities. the accounts are with BECU or not. We members. Our heart is in our communities, We invite you to engage with us in 2016 also introduced Apple Pay and Samsung and in 2015 we continued to deepen by sharing your ideas and comments on Pay, partnered with both the University our impact. We provided more than becu.org via the Send a Suggestion link. of Washington and Boeing to introduce $3.5 million in philanthropic donations co-branded credit cards, and enhanced to worthy organizations. At the same Together, we're making a difference the security of our credit cards by adding time, we increased the number of in so many ways. Thank you for being chip-and-pin technology to every card. scholarships we granted by 7 percent, part of BECU. BECU is among the only financial with more than $2 million in college providers who will look to lower your scholarships awarded to our members interest rate on credit cards and loans since the program began in 1995. when your credit score improves, and in 2015 we reduced interest rates on You may have heard last fall that BECU David Yonce more than 35,800 accounts, resulting was “Closing for Good”—and we did Chairman , BECU Board of Directors in more than $2.5 million in combined just that—closing for one day to deliver savings for those members. financial literacy education to more than 3,000 students in 21 schools By being a vibrant, forward-thinking around the region. In addition, more Benson Porter organization, BECU has become one of than 25 percent of all BECU employees President & Chief Executive Officer the largest credit unions in the country, volunteered time in their communities 1 LETTER In 1935, eighteen Boeing workers made a commitment to support each other. They pooled their money and made affordable loans to co-workers so they could buy the tools they needed to do their jobs. This simple concept is the cooperative spirit upon which BECU was founded, and it remains our commitment to every member today. WE’RE ABOUT COOPERATION, FOUNDED TO HERE FOR YOU, NOT COMPETITION. BENEFIT MEMBERS. WHEREVER YOU ARE. There’s a spirit of cooperation The cooperative model enables BECU now has more than 40 COOPERATIVE. among credit unions not found in BECU to provide members with Neighborhood Financial Centers many other industries. The credit unique benefits that are unmatched and more than 210 ATMs around union movement was founded on in the marketplace. Overall, compared the Puget Sound region. In addition, a commitment to the cooperative to an average bank, BECU members BECU members have access to THE OPERATIVE nature of not-for-profit member- received over $169 million in 2015 more than 30,000 surcharge-free ownership, and a partnership among in the form of better rates and lower ATMs nationwide through the all credit unions. BECU works to fees. Whether it's paying higher CO-OP network, as well as more DIFFERENCE. build and strengthen partner credit rates of interest on deposit accounts than 5,000 partner credit unions unions by providing financial to encourage savings, eliminating worldwide through the Shared support, guidance, innovation and fees on our credit card, or auto- Branching network. Throughout encouragement to help serve matically reducing your loan rate Washington, an additional 138 ATMs members from all walks of life. if your credit score improves, BECU are available in Rite Aid stores to In 2015, our philanthropic support continually looks for ways to increase enhance member access. helped more than a dozen smaller the value of your membership. In credit unions—including Seattle- addition to offering affordable based, low-income-serving Express financial products, BECU members Credit Union—evolve and meet benefit from a service culture that is 139,599 the needs of some of the under- focused on being advocates for our LOANS ORIGINATED served and unbanked in our area. members—a culture that puts 940,654 members first and strives to improve the financial well-being of every member. MEMBERS 71.4% NET PROMOTER $169 MILLION SCORE RETURN TO MEMBERSHIP AVERAGE BANK NET PROMOTER SCORE: 35% 3 COOPERATIVE SPIRIT MAKING A DIFFERENCE IN LIVES AND COMMUNITIES. 21 LOCAL HIGH SCHOOLS FINANCIAL EMPOWERMENT Belonging to BECU is like having your own financial CLOSING FOR GOOD Since our founding in 1935, advocate—who also happens to be your cheerleader. In October, we closed our doors and sent all of BECU has been committed to our We’re all about financial empowerment—helping our our employees to volunteer. They hosted Financial members build financial strength so they can reach Reality Fairs, teaching smart money management credit union philosophy of “people their goals, achieve their dreams and create a lifetime at 21 local high schools. That’s more than 3,000 3,018 of financial security. students experiencing real-life budgeting decisions helping people.” This philosophy people face every day. Teaching financial literacy to STUDENTS MAKING SAVING EVEN SIMPLER. teens before they embark on their adult lives helps goes hand-in-hand with our other To make good savings habits a no-brainer, BECU offers them make educated saving and spending decisions INVOLVED that will have lasting benefits. core operating principle of social members a higher dividend rate on the first $500 in deposits in their Member Advantage Checking and “We want to make sure that the teens in our Savings accounts. Member Advantage members also responsibility. We focus our community understand personal finances and are enjoy better earnings on CDs, IRAs and higher balance prepared as they enter the next stage of their lives,” community efforts in three areas: Money Market accounts. For BECU members under said BECU CEO Benson Porter. “Investing in the 18, we offer the Early Saver savings account, which Financial Empowerment, financial well-being of students is the right move features an even higher dividend rate on their first as a community member and as a business. Starting Member-Inspired Giving and $500 in deposits. adulthood on firm financial footing makes for healthier, happier lives and a healthier, happier economy.” Employee-Inspired Giving. GIVING CREDIT TO SMART CREDIT MANAGEMENT. We think good credit management is worth a lot. Which is why we annually look to lower the interest rate on 56 FINANCIAL BECU VISAs or lines of credit, and, new this year, auto loans. In total, interest rate reductions saved qualified REALITY FAIRS members more than $2.5 million in 2015.