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RAINWORTH SURGERY PRACTICE INFORMATION LEAFLET Healthcare for all the family Drs Huggard, Bolsher, Wilkins and Bartholomeuz Rainworth Primary Care Centre Warsop Lane Rainworth Nottinghamshire NG21 0AD Telephone: 01623 794293 Option 1: for Chest Pain Option 2: for Prescription Requests Option 3: to speak to a Receptionist Fax: 01623 799218 Web address: www.rainworthsurgery.co.uk Use your NHS appropriately Choose Well Make sure you choose well – get the right treatment for you and help the NHS do its job Did you know that every time you attend A&E at your local hospital, it can cost the NHS £124? You may not be aware but your practice is charged for patient A&E attendances. Please remember A&E is ONLY for real emergencies – Accident & Emergency NOT Anything and Everything. It is important to remember that A&E and 999 services are only for life-threatening and emergency conditions. That is why the NHS has put in place other services to help you and your family if you have any of these common complaints: colds, coughs, sore throats, upset stomachs, aches and pains. There are other local services available if you have a minor illness, ailment or injury, and need advice or treatment. Self- care NHS 111 Pharmacy GP A&E or 999 For more information pick up the leaflet ‘Right Care, Right Place, First Time’ Or the card: ‘Choose Well’ Walk-in Centre, PC24 – Kings Mill site This is open between 0800 and 1930 hours, it is a Nurse led service and you will either be seen by an ANP (Advanced Nurse Practitioner) or Nurse Prescriber. There is no need to ring during the day-time, just go to PC24, by the side of the Emergency Department. There may be a wait depending upon how busy they are. Patients are also triaged from the Emergency Department to the Walk-in Centre. 2 Updated June 2015 Merger with Sherwood Medical Partnership On the 1st May 2015 Rainworth Surgery merged with Clipstone and Farnsfield Surgeries as part of Sherwood Medical Partnership; this was following the retirement of Dr Corbyn after 32 years with the practice. WELCOME Welcome to Rainworth Surgery. We have designed this booklet to help you get the most out of the services that are on offer at this surgery. Please keep the booklet available for future reference, but should you require further information please feel free to contact the Deputy Practice Manager. HISTORY OF THE SURGERY The surgery itself historically dates back to the early 20th century when it served the whole area of Rainworth, Blidworth and Ravenshead, then known as Fishpool, basically serving the needs of the mining community. As the population expanded over the years the practice separated into one surgery supplying the needs of the Rainworth population and another surgery supplying the needs of the Blidworth and Ravenshead patients. The new Primary Care Centre opened its doors on 23 April 2007, housing the existing Doctors Practice, PCT Administration team, District Nursing team, Health Visitors and Community Child Health team. The old health centre lasted over 30 years and saw many changes. In the new building there is an in-house chemist, more doctors consulting rooms, enabling them to have one each and a specific room for the midwife, double the number, and size, of nurse consulting rooms and a minor operation suite, also the car park has nearly tripled in size. There is a specific room for Counselling and Speech Therapy, the latter is a new service offered here which has been possible due to the new build; these are sited on the first floor and are accessible by the disabled as there is a lift on site. The surgery serves a registered population of approximately six thousand patients and we have four partners working in the practice. We consider ourselves to be a progressive practice seeking to achieve and maintain our standards of patient care. We aim to give a high quality service that is appropriate to your needs; this leaflet tells you about our services and some of the standards of service we aim to achieve. The Doctors Dr Susan E Huggard (Female) MB ChB (Manchester 1983) DRCOG, Family Planning Certificate, DFSRH 2011 Regular days of work: Wednesday, Thursday, Friday Dr Kirsten J Bolsher (Female) MB ChB (Leicester 1993) MRCGP, Family Planning Certificate Regular days of work: Monday, Tuesday, Wednesday Dr Kerrie Wilkins (Female) MB BS (Newcastle 1995) DRCOG Family Planning Certificate Regular days of work: Monday, Tuesday, Wednesday Dr Dayani N Bartholomeuz (Female) MBBS (Colombo), MRCGP, DRCOG, DFSRH Regular days of work: Monday, Tuesday, Thursday, Friday The days of work given above are the doctor’s regular days, but these may be subject to change due to annual leave or sickness. Updated June 2015 3 Practice Manager (SMP): Mr Matt Doig Deputy Practice Manager (SMP): Mrs Julie Moyes Practice Nurses: Mrs Viv Bower, RGN – Monday, Tuesday, Wednesday Miss Sara Black, RGN, BSc Hons – Monday, Wednesday, Thursday, Friday Phlebotomist/HCA: Mrs Caroline Valentine Reception/Administration Team: Mrs Cheryl Murray, Administration Manager, Miss Sharon Ridgwell, Location Manager, Miss Alison Rose, Ms Linda Harrison, Mrs Susan Ashford, Miss Vickie Simpson, Miss Leanne Gilby. Apprentice Miss Georgia O’Leary. Secretarial Support: Mrs Claire Kerry, Mrs Caroline Valentine THE PRIMARY CARE TEAM Location Manager, or SMP Deputy Practice Manager - will deal with any general problem you may have regarding the services we provide. Reception Staff - they will organise your appointments. The reception team prides itself in being courteous and will try and help you wherever possible. The receptionists have a responsible job and they often work under a great deal of pressure, so please allow for this. Anything you tell them will be treated in absolute confidence, if you are unsure whether to consult your doctor, nurse, or health visitor etc, the reception staff will be able to advise you. If you are in doubt about anything, ask the receptionist. If she does not know the answer she will ask someone who does. Please help her to help you! Practice Nurses: Viv: Monday – Wednesday providing travel advice/vaccination, chronic disease management clinics, cervical smears, health promotion, child/adult vaccinations and immunisations, ear- syringing. Sara: Monday – Friday provides nursing attention for dressings, removal of sutures, child/adult vaccinations and immunisations, cervical smears, health promotion, new patient checks, venepuncture, blood pressure, Hypertension monitoring, ECG’s etc. Phlebotomist/HCA – we provide a service for taking blood tests so that on the vast majority of occasions patients can have their blood tests done very shortly after seeing a doctor, negating the need for returning another day with another appointment. The phlebotomist has also been trained in taking blood pressure and carrying out ECG’s. These all being as instructed by the doctor. Community Nursing Team - carrying out treatment within your home environment. Offer expert nursing care in the home, including assessment of your needs, co-ordinating care to fulfil those needs, advice and support on any matter of concern to patients and carers. They take referrals from the hospital, GP’s and other agencies. They can be contacted on 01623 791035 between 8.30am and 5pm, Monday - Friday. Midwives - provide maternity services. They are involved in antenatal and postnatal care, offering support and education and helping mothers and their partners prepare for parenthood. Health Visitors - are registered nurses who have undergone further training in health education and promotion and they can offer support and advice on a different range of health issues. The child health clinic they hold gives parents the opportunity to discuss issues in relation to the health and development of their child. If some parents are unable to attend the child health clinic and have particular concerns regarding their children then home visits can be arranged. 4 Updated June 2015 Accessing our Services Consulting times by Appointment (Surgery hours may vary) Monday 8.30-11.30am 1.30-3.30pm 3.30-6pm Tuesday 8.30-11.30am 1.30-3.30pm 3.30-6pm Wednesday* ** 8.30-11.30am 1.30-3.30pm 3.30-6pm Thursday 8.30-11.30am 1.30-3.30pm 3.30-6pm Friday 8.30-11.30am 1.30-3.30pm 3.30-6pm *We are closed certain Wednesday afternoons for protected learning time from 12.15pm; this is advised via prescriptions, Jayex board and Posters. ** The nurse will start at 8am on Wednesday morning. Saturday morning clinics are held at Clipstone Health Centre 2 out of 3 Saturdays and Farnsfield Surgery 1 in 3 Saturdays. At Farnsfield a GP and nurse from Rainworth will be there to see our patients. You are able to access appointments on Saturday at both Clipstone and Farnsfield. HOW TO REGISTER WITH THE PRACTICE You may register with the practice if you live within our practice boundary, you will be asked to produce your medical card, or alternatively, to fill in a form for each member of the family. You can specify a preferred GP but must appreciate this would be subject to availability. At the time of registration you will be invited to come to the surgery for a registration medical, this will give us information on your present medical condition while we await the arrival of your records from your previous GP. Please bring proof of address, ie utility bill etc, also for children 7 years and under please bring the Red Book when registering in order that we can record their immunisations. Registration Form available on line. APPOINTMENTS TO SEE THE DOCTOR Patients are seen by appointment only. Our aim is for you to be seen by the doctor within 48 hours to meet NHS guidelines whether your appointment is urgent or not.