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NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary

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NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary College Crop Science Student Media College of College of College of College of McKimmon CALS/ARE Department Unit Department Engineering / Engineering / Education Textiles Center Computer ITECS Science Provide email Yes Yes Yes Yes Yes Yes Yes Yes, but services? transitioning customers to Unity email service. Services provided imap, pop, smtp, imap, pop, smtp, client_sup, imap, smtp, imap, backup, imap, pop, pop, smtp, imap, pop, smtp, backup, restore, backup, customer_sup, backup, restore, restore, backup, auth_smtp, backup, restore, address_bk, address_bk, lists, forwarding, shared_fldr, address_bk, address_bk, backup, restore, client_sup, shared_fldr, client_sup, lists, auto-reply client_sup, shared_fldr, forwarding, virus- address_bk, customer_sup, client_sup, forwarding, customer_sup, client_sup, filter client_sup, lists, forwarding, customer_sup, spam-tag spam-filter, customer_sup, customer_sup, auto-reply, spam- lists, broadcasts, spam-tag lists, broadcasts, lists, broadcasts, filter, virus-filter forwarding, auto- forwarding, auto- forwarding, auto- reply, spam-filter reply, spam- reply, spam- filter, virus-filter, filter, virus-filter, spam-tag, virus- spam-tag tag, proxy Hardware One Compaq Technician is One Sun Ultra 1 One Server, Dell Two Dell One server, Dell DELL Dell PowerEdge configuration Proliant ML 350 hosted off-site by (old server) and Poweredge PowerEdge Poweredge Poweredge 4400; NW5.1; G3 server, pair.com at the one Dell 1750 2650, RedHat 2650's running 2500, Windows 4400, Novell, Windows Server domain (new server) Enterprise Linux NetWare 6.5 and 2000 server Mercury Enterprise 2003 techniciaNonline. 6.0. com. The rest are hosted internally on three different servers running Slackware Linux. Hardware Dedicated Shared Dedicated Dedicated Shared Shared Shared Shared dedicated or shared % dedicated to 100% 0% 100% 100% 25% 10% 15% 25% email Backup hardware No Yes Yes Yes Yes No Yes Yes available C-1 NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary College CHASS College of Undergrad Division of CNR Management Department Unit Design Admissions Student Affairs Admin/Academi c Affairs Provide email Yes No No No No Yes, but services? transitioning all customers to Unity email services Services provided imap, pop, smtp, auth_smtp, backup, restore, address_bk, shared_fldr, client_sup, customer_sup, lists, broadcasts, forwarding, auto- reply, spam- filter, virus-filter, spam-tag, proxy webmail Hardware Two Gateway configuration 700X Pentium 4, 3.06GHz processor. 2GB of RAM. 73GB SCSI hard drives in a fast hardware RAID- 1 configuration. 100-Mbps, half- duplex network interface. Hardware Shared dedicated or shared % dedicated to 25% email Backup hardware Yes available C-2 NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary College Crop Science Student Media College of College of College of College of McKimmon CALS/ARE Department Unit Department Engineering / Engineering / Education Textiles Center Computer ITECS Science Hardware Access Locked, air- Daniels 118 Access Server is located Access Key locked, door Office physical controlled room conditioned telecom closet controlled (only in the Poe Hall controlled, power on surveillance environment. environment closet. Servers ITECS/Systems server room with conditioned, air camera, room Doors are locked rack-mounted and ComTech) card access, conditioned serviced by when the room is above floor level. room in Page backup dedicated power uNoccupied. All on monitored Hall. Dedicated generator, and circuits, Power UPSes. Nightly power (No environmental on emergency backups. This automatic controls. generator for summer we will emergency building, room move to software power), and has own AC unit RAID solution on dedicated which is also on all servers. Plan cooling emergency dual power generator supplies on primary server. Hardware on Yes No No Yes No No Yes No maintenance? Hardware cost $5,000 for $3,000 $2,000 $1,500/yr $4,000 $3,000 $2,200 $14,500 hardware and 5 (hardware/power year warranty /cooling) Email server Microsoft Slackware Linux. sendmail Cyrus IMAPd, Novell Imail Mercury gateway Novell's IMS software Exchange Sendmail is the (probably postfix Postfix MTA GroupWise 6.5 ("NetMail"). Server 2003 MTA and on the new under the Procmail is the server) University site local delivery license for Novell agent. IMAP products provided by the UW IMAP server. Squirrelmail provides the webmail interface, and mailman provides the list Software on No No No No Yes No No No maintenance? Software costs $1,900 $0 $0 $0 $250 $0 $0 $0 C-3 NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary College CHASS College of Undergrad Division of CNR Management Department Unit Design Admissions Student Affairs Admin/Academi c Affairs Hardware Limited access physical by authorized environment staff only. Climate controlled through the university heating and cooling systems as well as portable temperature control units/air conditioning units as needed. Hardware on No maintenance? Hardware cost $8,000 Email server Netware 6.x and software Netmail 3.52+ (soon to be upgraded to "open sourced" Hula). Software on Yes maintenance? Software costs $1,072 C-4 NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary College Crop Science Student Media College of College of College of College of McKimmon CALS/ARE Department Unit Department Engineering / Engineering / Education Textiles Center Computer ITECS Science Staffing FTE 0.5 day per month1 1 0.1 0.2 0.005 10~13hours Staff designation combo fulltime fulltime fulltime combo fulltime fulltime fulltime Single or multiple multiple single single multiple multiple multiple multiple single staff Staffing costs $1200/yr $38,500/yr $50,000/yr $5000/yr $1,000 $300/yr $7,200/yr $500/yr Customer Dept. faculty, Students on staff All dept. faculty ITECS staff, Dept. faculty, ITT department Staff of Dept. faculty and description staff and for the six and staff Engineering staff, and McKimmon staff graduate different media System students Center excluding students. USDA groups. Administrators, Center for Urban scientists Campus System Affairs, Solar assigned to Crop Administrators Center, Science and Emerging Issues USDA location Institute How many 175 200 100 10 full load, 360 10 ~75 100 customers? several dozen partial load (shared mailbox access) Supported email Microsoft Mostly Whatever the any IMAP- GroupWise Outlook Express Pegasus Mail, Thunderbird; client software Outlook or web Squirrelmail. clients use to compliant client native client, and Outlook Outlook,Netscap Mozilla; WebMail; browser Some set up access their GroupWise web e Pegasus Mail; clients on their unity accounts access, individual (webmail, pine, Thunderbird, computers. eudora, mozilla Eudora, Usually Mozilla thunderbird, Netscape/Mozilla Thunderbird. microsoft mail, Palm outlook, etc.) browser, other IMAP clients Customer iniated msg-fldr_restore, lists lists, auto-rply shd-folders, lists, shd-folders, msg-fldr_restore, lists, forwarding, services lists, shd-folders, spam-filer forwarding, auto- lists, forwarding, auto-rply, spam- forwarding, auto- rply, spam-filer auto-rply, spam- filer, virus-filter rply, spam-filer, filer, virus-filter virus-filter Customer quota fixed_quotas fixed_quotas fixed_quotas fixed_quotas fixed_quotas scheme C-5 NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary College CHASS College of Undergrad Division of CNR Management Department Unit Design Admissions Student Affairs Admin/Academi c Affairs Staffing FTE 0.25 Staff designation combo Single or multiple multiple staff Staffing costs $6,876/yr Customer Dept. faculty, description staff, and graduate students How many 1000 customers? Supported email ALL/any client software standards based email clients. Customer iniated msg-fldr_restore, services lists, shd-folders, forwarding, auto- rply, spam-filer Customer quota var_quotas scheme C-6 NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary College Crop Science Student Media College of College of College of College of McKimmon CALS/ARE Department Unit Department Engineering / Engineering / Education Textiles Center Computer ITECS Science Quota details Email server 30 Gig 2 Gig 0 (N/A) 5 Gig 45 Gig 1 Gig 15 Gig 5 Gig storage size Email msg. size No Yes Yes Yes Yes No No Yes limits? Max email size 20 Meg 10 Meg campus limit 5 Meg Service 24/7 24/7 24/7 24/7 24/7 24/7 24/7 24/7 performance monitored Monitor method Yes_manual No No Yes_auto Yes_auto Yes_auto Yes_manual Yes_manual Backup media offsite onsite onsite onsite offsite onsite offsite offsite storage location Backup media 12 months 1 year backups stored 4 weeks 90 days 1 month 3 months 1 year retention in AFS After-hours Yes Yes Yes Yes Yes Yes No Yes server support Customer If they were Meet with media No anecdotal Indirectly via Customer Not formally satisfaction unhappy, I would heads of each informal annual unit comments determination know! media group surveys periodically to assess quality and types of services provided Encrypted email webmail POP, IMAP, IMAP, webmail webmail services webmail Encryption SSL SSL SSL+TLS SSL method C-7 NC State University Campus Calendar and Email Initiative Appendix C Email System Inventory Summary
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