THINGS TO KNOW BEFORE YOU GO IMPORTANT PRE-DEPARTURE INFORMATION 2021-2022 Contents

Before you leave home Travel documents 4 Embarkation ports Step 1: Luggage drop off 5 Step 2: Check-in process 5 Welcome onboard Your stateroom 6 Your Suite Concierge service 6 Electronic services Mobile App 7 WiFi 7 Mobile calls 7 Life onboard Currency 8 Your onboard account 8 The Daily Program 8 Celebrate the Moment 8 All inclusive Experience 9 Entertainment day and night 10 Formal evening 10 Relax by the pool 10 Your health and wellbeing 10 Photography 11 Shopping 11 Smoking policy 11 What to wear Dressing for our Shore Excursions 12 Afternoons 12 Evening wear 12 Dress up 12 Footwear 13 Accessories 13 Settling your onboard account Balance of your account 14 Important information Medical services 15 Health issues 15 Medical treatment 15 Pregnancy and infants 15 Shore Excursion guidelines 16 Guests with disabilities 18 Time to say goodbye 19 Frequently asked questions 20 Ship contact telephone numbers 26 Before you leave home Embarkation ports

ATHENS

TRAVEL DOCUMENTS one, you need to check possible visa requirements for PORT OF PIRAEUS Piraeus checks before boarding. You will be able to Egypt, Israel and . Contact the relevant local All our guests, including children and infants, must Passenger Cruise Terminal A - Gate E 11 recover your luggage in your cabin within Egyptian, Israeli and Cypriot embassies in your country a couple of hours. Your luggage will be have valid travel documents for the cruise. You will PORT OF LAVRIO of residence to do so. Lavrio sanitized before loading on board. need up-to-date identifi cation cards or passports Cruise Terminal - Ferry boat domain - Lavrio 19500 and multiple-entry Schengen visas, depending on TRAVEL INSURANCE STEP 2: CHECK IN PROCESS (social your nationality and itinerary. Please consult your e ticket for the applicable port We strongly suggest you purchase travel insurance for distances/masks/thermal checks will be and check-in hours to match your departure. We recommend you travel with a passport that will the duration of your cruise. Celestyal Cruises works observed) still be valid at least six months past your cruise with Allianz Global Assistance, who can offer travel Due to COVID-19 safety measures, a new During check in you will receive your personal date. If you are travelling with a national ID card, insurance designed for you with your cruise in mind. embarkation procedure is in place (staggered boarding card (also called embarkation card) which please note that you can only enter as a Allianz Global Assistance is one of the leading names embarkation times, social distancing, masks, etc) citizen from one of the following countries: worldwide providing travel insurance and assistance you will use as a key for your stateroom as well services. This is optional and subject to your own STEP 1: ARRIVAL AT PORT As soon as you reach as a debit and ID card throughout the cruise. You • Belgium needs. • Germany the terminal, present your COVID-19 certifi cation can make all on-board purchases using this card • France If you have not applied for your own travel insurance as applicable (Vaccination certifi cate, PCR Test, with the exception of the casino. Registration of • you may contact Alianz Global Assistance at the Immunity certifi cate) as well as your health your Credit Card will also be necessary in order • Lichtenstein following details: questionnaire, passport and cruise ticket. to activate your on board account enabling you • Luxembourg to make any purchases on board and experience If you have booked a suite, our staff will guide you • 24 hour Claims Administration Centre: spa services, beauty shop, duty free shops etc. We +30 210 99 26 926 to the priority embarkation line and a dedicated • The accept Visa and Master Cards as well as American Email: [email protected] Celestyal Cruises Suite Concierge will be on hand • Portugal Express and debit cards (as long as they are suitable to welcome you and arrange that your luggage is • Spain WHAT NOT TO PACK for electronic transactions and they are not Maestro tagged and sent directly to your suite. Valuables, • Switzerland Debit cards). For those who do not have a valid • For security reasons, the following items and Travelling documents and medication should credit or debit card to register, a cash deposit will substances are strictly forbidden on board our ships. always be carried in your hand luggage. For security This travel document information is not exhaustive Should any of the below be located on you or in any of be required to be made on embarkation day at the reasons, all pieces of luggage will be subject to X ray and only intended as guidance - some terms may be your luggage. Any items found on guests or in luggage reception deck on board the vessel. changed by local authorities without our knowledge. will be held by local authorities, who may proceed with safety checks before boarding. Your luggage will be We strongly suggest you double check before you further investigations. These items include:. sanitized before loading on board. For security reasons and for expediting our travel by contacting the embassies of the countries embarkation and disembarkation procedures at This service is available for stateroom categories as you will visit during the cruise, to make sure you take • Weapons and fi rearms (including ammunition, each port, the Purser’s offi ce on board will proceed follows: the correct documents and visas for your nationality. knives, dive knives, swords, daggers or any other with formalities on behalf of all guests. For this US, Canadian and most European citizens do not types of weapons) are not allowed on board under any circumstances : SG, SB & S reason, your passport or ID card may be kept at require a visa to travel on our itineraries. Please Celestyal Olympia: SG and SB the Purser’s offi ce if the vessel calls at port other be informed that if you do not have all the correct • Realistic replicas of fi rearms and weapons Celestyal Experience: WSG, SG, S, WS, WSV, and SV than Greek ports. Travelling documents may be paperwork you are likely to be denied entrance/ embarkation by the authorities and refunds are • Highly flammable liquids and combustible required to be presented to the local Authorities in If you have booked a regular stateroom, our staff will the different countries included in your itinerary. not available in the event of documentation being substances guide you to the regular embarkation line and ensure incomplete or invalid. If you travel on the Three Continents Cruise there • Non prescribed controlled substances, illegal that your luggage has been tagged and is loaded on may be more formalities required, which ask you to drugs, medically prescribed and synthetic marijuana THREE CONTINENTS CRUISE the conveyor belt for transportation to the vessel comply with additional regulations in each of the as per regular procedure. Valuables, Travelling In order to participate in this cruise, you must carry • Electrical appliances such as hot plates, coffee countries visited. We appreciate your cooperation in a valid passport that will still be valid for at least makers, electric irons, bottle sterilizer and bottle documents and medication should always be this matter. six months after your trip fi nishes. No identifi cation warmers, electric blankets, etc. carried in your hand luggage. For security reasons, cards (IDs) are accepted. As well as the Schengen all pieces of luggage will be subject to X ray safety visa requirement for those nationalities requiring

4 Contact email: [email protected] Contact email: [email protected] 5 A warm welcome onboard Electronic services

We are all ready to greet you with a very warm YOUR SUITE CONCIERGE SERVICE* MOBILE APP MOBILE CALLS Celestyal welcome. Once on board, we invite you Your Suite Concierge is there to provide you with All you need to know about your cruise right at your We always make arrangements so that you are to relax in one of our lounges or on the outer decks an exceptional service, helping with questions and fi ngertips. Download our smartphone app free of always connected to your loved ones back home. with a copy of the daily programme until we can queries, amenities, details of meal times, indeed charge now! Access valuable information about your This is why when the vessel is away from shore at advise you that your stateroom is ready. It’s an anything you may wish to know. He or she can trip, plan your day’s events and activities, book your a certain distance, a Cellular service is activated opportunity to take in the atmosphere ahead of your assist with unpacking your luggage or arrange for excursions, access your stateroom account and onboard, operated by WMS and the ship’s Satellite unique cruise experience with us. things like the complimentary pressing of clothes. much more. network. If your mobile device’s roaming is enabled, YOUR STATEROOM While you relax in the comfort of your suite, your you will be connected automatically to one of the Available in the App Store and Google Play Store. Concierge can organise complimentary room service below services.: ‘cellularatsea’’, ‘’wmsatsea’’, ‘’NOR- All our staterooms have a personal attendant for breakfast, lunch or dinner from the menu of the WIFI 18’’ or ‘’901-18’’ and assistant who are there to ensure you have day. He or she can also arrange a private celebration, a wonderful stay and everything in your room is WiFi Internet access is available at a charge. At Please be advised that Satellite Cellular services party or other occasion, make all dining room perfect in terms of comfort and cleanliness. They times, users joining the on board WiFi network are considerably more expensive than local tariffs. seating arrangements and book shore excursions will know you by name. may experience delays or interruptions. Internet Rates are set and determined solely by your cell and beauty salon treatments and appointments. connectivity at sea relies on expensive satellite phone carrier. The stateroom steward or stewardess and assistant * Suite Concierge Service benefits are applicable to: service by operators that specialize in marine will also be looking after you and be on hand to Celestyal and WMS have no involvement in the retail communications and cannot be compared to ashore answer any questions or help with any request or Celestyal Crystal: rates your carrier charges for roaming fi xed networks in terms of reliability and cost. service you require. This may be anything from the Grand Suite (SG), Balcony Suite (SB), Suite (S) or the billing process. For more info please contact Consequently, Celestyal Cruises is currently unable laundry or pressing service to arranging breakfast or your local service provider. Celestyal Olympia: to provide complimentary WiFi access. However, a glass of champagne to be enjoyed in the privacy of Grand Suite (SG), Balcony Suite (SB) our rates have been carefully thought through, while your stateroom. taking all aspects into consideration. Celestyal Celestyal Experience: All members of our dedicated housekeeping crew Cruises remains committed in upgrading its guest Wellness Grand Suite (WSG), Grand Suite (SG), will do their utmost to make sure you have every experience by heavily investing in upgrading its Balcony Suite (S), Wellness Balcony Suite pool possible comfort, offering a flawless, discreet, communication infrastructure. view (WS), Wellness Suite With Panoramic Window cheerful, polite and professional service throughout. (WSV), Suite With Panoramic Window (SV)

6 Contact email: [email protected] Contact email: [email protected] 7 Life onboard

CURRENCY Get your Sparkle On Private Group Services Breakfast in Stateroom The currency used onboard is Euro. Major currencies Nothing compliments happiness like a touch Specialty Dining Options (Minimum 10 People) You can enjoy a breakfast in bed with our room service. can be exchanged for Euros at the Reception in of luxury. From a sparkling wake up to drinking Treat yourself to a Continental or full English breakfast Private Group Cocktail Parties (Minimum 10 People, limited amounts. champagne under the stars, we have you covered. with fresh juices and tea and coffee. This service is 60 Minutes) chargeable. YOUR ONBOARD ACCOUNT Celebrate your Special Moments Private Group Meetings (Minimum 10 People, 60 Kwik and Easy Menu Our vessels have a cashless system and all Special occasions are all about the celebration. Minutes) purchases on board are charged to your stateroom That’s why we offer a wide range of celebration Our 24-hour service satisfies cravings quickly and at any Private Group Activities (60 Minutes) account. Cash can only be used in the casino. If you packages onboard so you can create unforgettable time of the day. The menu includes snacks as well as have not yet registered your credit card on day 1 and memories. For details and pre-bookings please contact our delicious hot meals served in our cozy lounges or in the you wish to settle your account in cash, you should Passenger Services Department at comfort of your own stateroom. (available at a charge). Good Wine, Good Times proceed to the reception and leave a deposit at the [email protected] DRINKS beginning of the cruise: we recommend 100 Euros We carry the best Greek wines, carefully curated by ALL INCLUSIVE EXPERIENCE for 3 night and 4 night Cruises and 200 Euros for our experts, to compliment your cruise. Simply pick Enjoy complimentary house wine, beer, soft drinks, teas, 7-Night Cruises. the wine of your choice from our wine cellars. The Celestyal All-Inclusive Experience offers a coffees, cocktails and branded spirits while onboard. combination of outstanding value for money along Premium wines, Champagnes, high end spirits, fresh THE DAILY PROGRAM For Food and Wine Connoisseurs with the highest standards. fruit juice and premium Greek ice cream are also A copy of the daily programme for the next day Enjoying excellent food and wine should not be a available at a supplement. Menu cards are available DINING will be delivered to your stateroom every evening. luxury. Our gourmet package has been carefully throughout the ship’s bars and restaurants with details Your personal bulletin will outline all the events and selected for people with refined taste and passion. Onboard, you can enjoy complimentary meals on our All-Inclusive list. activities, arrival and departure times at each port, inspired by local cuisine, all freshly prepared for Time to Pamper Yourself SPECIAL DIETARY ARRANGEMENTS shore excursion details, dining times and other our restaurants. Breakfast can be enjoyed in our important information such as the opening times Our revitalizing onboard spa is where all your day-to- main dining room or in Leda casual dining. Lunch Please let us know if you have any specific dietary of our shops, gym, spa, hair salon, the disco and day worries are left at the door. Leave yourself in our and evening meals are available in a choice of requirements and we will do our best to help. Vegan, the casino. The programme will also offer helpful spa team’s expert hands and get ready to unwind. restaurants. vegetarian and gluten-free diets are accommodated. advice on suggested evening wear and other useful Please let your travel agent know or contact our Bon Voyage Vouchers SPECIAL AND SALEABLE ITEMS information. Passenger Services Department at [email protected] so that our catering team can CELEBRATE THE MOMENT Our gift vouchers are the perfect gift for the people ‘Our Chef’s Gourmet Selection’ Menu you care about. Simply pre buy a 50, 100 or 200€ be advised in advance. Fancy trying something new or something a bit Whether you want to celebrate a special moment voucher and let your dear ones be delighted during more exclusive? We have lobster, surf & turf and If this is not possible, please inform your ship’s with your loved one or spend quality family time their cruise. assistant Maitre D’ of any requests when you embark. together, you’ll find exactly what you need on board. many other special delights for you to try in our restaurants. (available at a charge). You can pre-book a whole range of services in Halal meals are available free of charge. Kosher meals addition to your inclusive cruise package. Specialty Dining are available upon request at an extra charge and not later than 30 days before your cruise departs. For a unique and memorable dining experience, our specialty menus by Mrs. Diane Kochyllas, our Celestyal dining services are offered on open seating world renowned consultant chef from Ikaria island basis. However, due to COVID-19 situation and in order with wine pairing to enhance your stay onboard. to keep social distance may be required to have two (available at a charge). dining seatings, an early and a main one.

8 Contact email: [email protected] Contact email: [email protected] 9 Life onboard

ENTERTAINMENT DAY AND NIGHT board, under the glorious Mediterranean sun with Depending on the circumstances you may need to SHOPPING your favourite cocktail are the pool decks. Just bring let us have a written statement from your doctor When it comes to entertainment, the fun never stops. Our onboard duty-free shops are where you can find a pool towel from your stateroom and come on up. that you are fit to travel. We will always do our very There is a Gym, Spa, Shops and photo shop onboard. everything from souvenirs and clothes to tobacco and On the Celestyal Olympia we also have a smaller, best to help with any special arrangements in your spirits. They are well-stocked with everything you might There is a packed programme of events and shallower pool for younger cruisers. The size and stateroom but please advise us well in advance. need including daily essentials and special treats. activities every day with something to keep everyone number of pools varies from ship to ship. If you PHOTOGRAPHY Our friendly shop assistants can help you choose the want to keep in shape or simply enjoy a little gentle amused whatever your age might be. perfect gift. What’s more, our Agora Shop features exercise, please visit our fully equipped gym, towels Onboard your Celestyal Cruise you’ll find professional Greek exclusive and tailor-made products for you, such There is traditional and contemporary music, live are provided. And for some super-relaxation, book a photographers who are there to capture your as olive oil, wine, accessories and jewelry as well as shows, dancing lessons, exercise classes, language massage in the poolside cabana. special moments. Whether you’re celebrating your special tastings and presentations. lessons and handicraft, lectures, sporting tournaments honeymoon, anniversary or the holiday of your dreams, RELAX, KEEP FIT, FEEL SPECIAL (where applicable) and much more. We start early our photographers can capture the moments both SMOKING POLICY while at sea and continue all day and into the evening. Cruise vacations are for pampering, disconnecting onboard and onshore with photos and videos. Choose Smoking tobacco, cigars and electronic cigarettes is Our nightlife features a whole host of entertainment and treating yourself. Our cruise ships feature from a variety of packages or purchase individual only permitted in designated areas on open decks. with both Greek and international themes. We have facilities where you can relax your mind and body in photos in print, on a DVD album, or downloaded onto a excellent musicians and you will enjoy the sounds luxurious spas, keep fit in our fully-equipped fitness USB stick. And don’t forget to buy your souvenir DVD of of the bouzouki and popular Greek songs. You can centres and feel special at our salons. your cruise experience. also be the star of the show in the karaoke nights or learn to dance like a Greek - although there is no plate YOUR HEALTH AND WELLBEING smashing. Your health is important to us and it will reassure If the disco is more your thing, our DJ provides you to know we have a well equipped medical centre plenty of popular international music. You can be our manned by a doctor and a nurse on board for all our Dancing Queen or King! cruises. If you are feeling unwell or need advice you can make an appointment through reception unless FORMAL EVENING of course it is an emergency. Please note that if you During our 7 night and 4 night cruises, we host a require medical care on board or any medication, Gala Night and the Captain’s Cocktail in honour of your personal account will be charged. You may wish to check the level of cover you have with your travel our guests, and we ask that you attend in formal insurance company before you cruise to see which dress: a cocktail dress or something smart for the costs are likely to be included. ladies, jacket and tie for the men. If you have any current health issues please inform RELAX BY THE POOL us in advance of travel by emailing One of the very best places to chill out and relax on [email protected]

10 Contact email: [email protected] Contact email: [email protected] 11 What to wear

The weather in the Mediterranean is mild and As we sail through autumn and winter, warmer photographer will be there to capture the moment. pleasant year-round. If you cruise with us during clothing is recommended as temperatures will be For Greek Night we would love it if you could wear the warmer part of the year, from May through cooler. Wind breakers and warm jackets are a good blue and white, the colours of the Greek flag. Check September, light-coloured cotton clothes will help idea. your daily program for a schedule of all evening keep you cool. You should also bring swimsuits, events. AFTERNOONS if you plan to swim in our pool or at one of the FOOTWEAR incredible beaches we’ll visit, as well as sunglasses We do not permit bathing suits or shorts in the and a hat which, combined with a good sunscreen, restaurants, but we serve a delicious lunch buffet on For your safety and comfort on board we suggest will help protect you from the Mediterranean sun. our pool deck every day, so you can remain poolside sports, flat deck shoes with low heels or sandals. If you intend to use one of the well-equipped gyms without having to change out of your swimwear. These types of footwear will make it easier for you to on our ships, make sure to bring proper clothes and navigate the cruise ship decks and stairwells. Please EVENING WEAR shoes (but don’t worry about a towel, we’ll provide it). do not walk barefoot on the open decks. Air-conditioning is strong on the ship and because In our restaurants, casinos, lounges and nightclubs, ACCESSORIES of the occasional sea breeze in the afternoon, and in the other open spaces on our ships, your we suggest that you also pack a light jacket or a attire should be “country club casual” - relaxed, yet You’ll need a hat, sunglasses, a bathing suit, sandals windbreaker. elegant - after 6:00 pm. and perhaps a small umbrella. Why not visit our on board shops where you will be able to buy suntan oil, DRESSING FOR OUR SHORE EXCURSIONS DRESS UP eye protection, bathing suits among other goods? Light-coloured cotton or sports clothes that On each Celestyal cruise ship calendar you’ll fi nd We also recommend you bring a camera (for photos, “breathe” will help keep you cool on our excursions. special evening events, including Gala Night, the for video, or for both), and make sure you recharge Don’t forget, the winter months Make sure that you wear comfortable shoes for all Captain’s Cocktail (both during our 7 night cruises) your batteries before you sail - you won’t believe can get cold, so please bring excursions. If you plan to visit the beach you’ll need and our famous Greek Night. For Gala Night and the number of opportunities you’ll have to shoot some suitable clothing! a swimsuit, as well as sunglasses and a hat which, the Captain’s Cocktail, please attend in formal incredible photos and videos. combined with comfortable shoes and a good dress: a cocktail dress or something smart for the sunscreen, will help protect you from the brilliant ladies, smart casual for the men. Remember, the Mediterranean sun. If you will be visiting a religious or pilgrimage site, please dress respectfully in long trousers or a skirt that falls below the knee, and please remember to cover your shoulders.

12 Contact email: [email protected] Contact email: [email protected] 13 Settling your onboard account Important information

BALANCE OF YOUR ACCOUNT MEDICAL TREATMENT PREGNANCY AND INFANTS Guests who have registered their credit cards at If you are using a specific medicine or other For their own health and safety, ladies may travel up the beginning of the cruise will receive a printed drug treatment please remember to bring along to their 24th week of pregnancy, provided that they detailed statement of their on board charges, a sufficient supply for your cruise. It may not be are holders of a written certification for travelling under the stateroom door the day before their available from our medical centre. If your medication ability issued by their gynaecologist. We recommend disembarkation. Any discrepancies regarding their needs refrigeration, again please notify us in that pregnant women who have not yet completed account statements shall be settled at the Reception advance. If relevant, please make sure you have a the 12th week of their pregnancy by the date of the desk before their final disembarkation from the spare pair of glasses or contact lenses. cruise to consult their gynaecologist. ship. Their account will remain open till their final Medical treatment is at extra cost. For medical fees For their own health and safety, infants under 3 disembarkation. (consultation and medicines) please refer to the months old are not permitted on board. If you Guests who have chosen to deposit a cash amount medical centre. require a baby cot, please advise our Reservations will have to settle their account at the Reception department at the time of reservation, as a number desk the night before the end of the cruise (time will of stateroom categories cannot hold baby cots. We be announced in the disembarkation letter. Their must advise you that we do not carry baby food account will be closed, and any additional services on board, nor do we provide a babysitting service. or purchases should be paid in cash. For more questions about travelling with your baby, please call our Passenger Service Department at (+30) 216 400 9821 or by email at [email protected]. Note: In case of a medical condition, please contact us well in advance since not all cases can be supported.

14 Contact email: [email protected] Contact email: [email protected] 15 Important information

RESPONSIBLE EXPLORER GUIDELINES

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GUESTS WITH DISABILITIES OR dog, kindly note that all documentation must be sent We will do our best, always, to accommodate, satisfy and IMPAIRED MOBILITY to our Passenger Service Department by email at support the demands, needs and wishes of our guests, be [email protected] at the time of booking, to they medical, dietary or otherwise. Celestyal Cruises reserves If you have a mobility impairment, at the time of ensure that there will be no issues in any of the ports the right, however, to refuse to book or board a person with booking we kindly request that you provide us with visited. a disability or whose mobility is impaired if we believe, in the full and detailed information in connection to your case of this person, that we cannot ensure safe transportation disability. If we believe there might be a safety issue We have a limited number of staterooms suitable and a safe stay on board. for you or for your travelling companion, Celestyal for people with disabilities or whose mobility Cruises reserves the right to advise that the guest is impaired, and not all areas of our ships are Note: It is to be noted that guests travelling with a wheelchair with health or mobility impairments must have the accessible to these guests or equipped for them. may not be able to disembark in any of the ports where tender assistance of a person who will be responsible for Given these restrictions, bookings for such guests boat service is in use for safety reasons. Our itineraries include and take charge of all of this guest’s needs and are dependent upon the availability of suitable at least one or two tendering ports therefore we suggest that requirements. If you or your travelling companion on-board lodging. If Celestyal Cruises deems it you contact the Passenger Services office at requires personal, individual care or supervision, necessary, the assistance of a fully able person [email protected] for any clarification needed. this must be organized by you or your travelling capable of catering to the guest for the duration of TIME TO SAY GOODBYE companion at your cost. No Celestyal Cruises ship the selected cruise may be requested to escort the or staff or crew member can provide specific care guest with mobility restrictions. All costs are to be When your ship has docked, disembarkation will begin only or supervision to anyone, nor can we provide any supported by the guest. Guests in wheelchairs must once the local port officials have given clearance and after all form of medical care for a physical or psychiatric bring their own wheelchairs, of normal size, if they luggage has been offloaded. Disembarkation will take place in condition. book a cruise with us. Celestyal Cruises only carries small groups in order to avoid congestion in the terminal and wheelchairs for emergencies on its vessels. to respect social distancing. We advise that you should allow If you or the person with whom you are sharing around two hours for leaving the vessel. In the meantime you your stateroom requires a special seat or a special Celestyal Cruises is not required or obliged to can relax onboard. Travelling time between the port of Piraeus seating arrangement during meals, etc., please organize alternative activities on board or on shore and the port of Lavrio to Athens Airport will depend on means notify us in advance. If you or the person with whom for guests with disabilities or whose mobility is of transportation and the time of day, but we recommend you are sharing your stateroom must use any impaired, nor do we bear responsibility for the partial allowing a minimum of one and a half hours. If you have a special medical equipment during your cruise, you or complete inability of these guests to participate in short ship-to-airplane transfer, please contact the reception must notify us before you book your cruise, so we advertised activities or on shore excursions during desk on board for further assistance. You can also contact our can be certain we are in a position to ensure the safe the cruise. Passenger Service department at transportation and storage of this equipment (with [email protected] the condition that it fits in your stateroom). This also applies to those travelling with a specially-trained guide or aid dog. If you are travelling with a guide

18 Contact email: [email protected] Contact email: [email protected] 19 3. Under which circumstances related to COVID-19 8. What costs are covered if a guest tests positive Frequently asked questions would a guest be denied boarding? for COVID-19 during the cruise? Boarding may be denied in the following instances: Charges related to COVID-19 testing onboard, ship isolation and COVID related medical treatment on 9 A positive PCR test result for COVID-19 board, will be provided free of charge. 9 Prior to boarding, or at any time during the voyage, Any other costs will be at the guest’s expense failure to comply with our safety and health including shoreside and it is for this reason that policies, and COVID-19 protocols. we strongly recommend travel insurance for each 9 Failure to provide documents as listed in item 2. guest that covers COVID as well as medical cover, cancellation and curtailment of holiday for the full 9 Failure to provide truthful answers to our health duration of your trip and not just the cruise. questionnaire. If a guest who follows our protocols tests positive 9 Symptoms consistent with COVID-19. during their cruise and is required to quarantine 4. Do I need a COVID-19 Vaccine to cruise? What on board, is removed from the ship mid-cruise documents count as proof of vaccination? How far or denied re-boarding as a result, the impacted in advance do I need to get my vaccine? guest (and those occupying the same stateroom Vaccination is not a mandatory requirement for or deemed to be within close contact) will receive participating in the cruise. a prorated refund for the portion of cruise fare not used. Any required land-based quarantine for that Irrespective of vaccination or immunity status, guest (and their immediate travel companions, a negative PCR test taken 72 hours prior to travelling in the same stateroom or those deemed embarkation is mandatory for all guests. to be in close contact) will be arranged by Celestyal However, guests with proof of full vaccination with appropriate state sponsored and appointed (final dose at least 14 days before sailing date) quarantine hotels and/or medical facilities, the cost are reminded to declare this on the Health of which will be borne by the Greek state as per their Questionnaire. current policy. Any additional cost incurred by the At Celestyal Cruises, our highest priorities are Consulate of the embarkation country, your guests for safe travel home or for cancellation of compliance, environmental protection and the travel agent or refer to Celestyal Cruises website 5. Are there any health restrictions or pre-existing other travel components impacted will be incurred health, safety and well-being of our guests, crew and at Celestyal.com in order to receive updated condition limitations, due to COVID-19, for cruise by the guest and for this reason we strongly the communities we visit. We know cruising in times information. guests? recommend travel insurance to cover this possibility. of Covid-19 and beyond will require adjustments in At this time, we expect each guest will need to Guests suffering from severe or chronic conditions 9. If guests are spending a few days in Greece our regular procedures. Therefore, upon ongoing provide the following: must consult their physician before taking a cruise before the cruise and their PCR test has expired, consultation with local, national and international or making travel arrangements. does Celestyal have an agreement with a local government and health bodies, epidemiologist, as EMBARKATION REQUIREMENTS 6. What happens to paid cruise fare if a guest tests medical centre for a new PCR test? Who bears the well as the industry collective association CLIA, we 9 Negative PCR test not older than 72 hours before positive for COVID-19 before the cruise and unable cost? continue to implement new measures to ensure embarkation for all guests aged 6 years and older to join? that you can cruise with us with peace of mind and Yes, Celestyal has secured an agreement with a local including guests who have been vaccinated. confidence. We would like to highlight just some Guests travelling together in the same stateroom will medical centre for internationally accredited PCR of the newest and most important measures that 9 Fully completed Celestyal Cruises Health be offered a full refund subject to proof of a positive testing to be carried out at a cost of 45.00 Euros per we will be implementing, in addition to any further Questionnaire, not earlier than 24 hours before COVID test certificate. For other guests in the same guest - this cost will be at guest’s personal expense protocols that may be recommended between now embarkation. travelling party, a 100% future cruise credit will be and payable directly to the clinic. and the cruise departure date. 9 In addition to the typical travel documents, offered if they choose not to continue to travel. Contact details for medical centre appointments as (passport or I.D. if applicable ), a multi-entry 7. Will a COVID-19 waiver or other legal agreement follows: Schengen visa may be required depending on your be required prior to boarding the ship? GENERAL INFORMATION & BOARDING DAY Crossborder Med Care country of origin. PREPAREDNESS In addition to our booking terms or cruise ticket Call center: +30 210 700 1000 COUNTRY REQUIREMENTS contract, which all guests must accept - guests will [email protected] 1. Who is eligible to book a cruise with Celestyal be required to acknowledge the risks associated Website: www.crossbordermedcare.com Cruises? 9 For updated requirements on COVID-19, please check with the consulate of the country of with pathogen transmission during their voyage 10. Are self-tests accepted to board? Guests of all nationalities and residencies are eligible embarkation. and on tours or other shoreside experiences at to book. Guests are responsible for ensuring full our destinations, as well as agree to follow all of Self-administered rapid tests will not be accepted compliance with required health measures to enter 9 We suggest using the following website to search our health and safety policies at all times. Failure to board the ships, only full PCR tests with the country of embarkation. the latest travel requirements and country to agree to our terms and conditions or accept internationally accredited certification. To clarify, the protocols: https://apply.joinsherpa.com/travel- 72-hour test validity period starts from the moment 2. Are there any additional documents for traveling the requisite health acknowledgments will result restrictions. the test is taken and not from the result notification. due to COVID-19? in a denial of boarding, and the guest’s inability to participate in tours and shoreside experiences. Travel requirements are fast evolving and vary depending on the port and country of embarkation. Be sure to contact the appropriate Embassy/

20 Contact email: [email protected] Contact email: [email protected] 21 11. Upon return to the main port at the end of the 18. How long will it take to board the ship, when 22. Will the crew be vaccinated? time you return, either bought from Celestyal Cruises cruise, what are the arrangements available for taking the new processes and protocols into or another insurance provider. All crew members will have a negative PCR test guests who may need to have a PCR test in order to consideration? before departing from their home country to join the 26. If I have insurance from another provider, how fly home and what are the costs? With current capacity restrictions and staggered vessel. A second PCR test will be carried out before can I check that the insurance covers COVID-19 PCR testing will be available at the main arrival times, we don’t anticipate that the their embarkation on board. After their embarkation risks? disembarkation ports for those guests requiring a embarkation process will take any longer than is they will stay in isolation for 7-days and at the Guests should both contact their insurance provider, PCR test to accommodate either onward travel or typically required. end of the 7-day isolation a third PCR test will be as well as ensure they are fully familiar with their return to their home country. The cost will be 45.00 carried out. In addition, efforts are under way for the 19. Are there any new luggage recommendations or policy coverage ahead of travel commencing. If you Euro per person and will be borne by the guest. vaccination of all crew members. restrictions? have bought your policy from Celestyal Cruises, Results will then be emailed or texted directly to the 23. Disembarkation procedure in the intermediate please consult either your travel agent or Celestyal guest by the clinic within 8 hours. Luggage will continue to be dropped off and picked ports of call and specifically in Santorini Cruises for clarification of coverage. We have a up at the port terminal as usual. Prior to loading For guests that have time sensitive travel (Tendering, cable car capacity) number of policy options available offering various onboard the ship, all luggage will be sanitized. This arrangements upon disembarkation, PCR testing levels of coverage. procedure does not affect the guests. Please ensure Specific protocols will be set in place and all will be available onboard the ship at a cost of that your luggage is clearly labelled and bears the information will be available as soon as they are 27. Do I need to carry a copy of my insurance 100.00 Euro per person. A dedicated testing facility luggage tags provided by the company. finalized. However Santorini follows the health policy on the cruise? has been set-up and tests will be administered by protocols as required by the national public health our trained and expanded onboard medical team. 20. What if a guest is not feeling well in the days Yes, it’s always recommended to carry with you authority. Appointments will be required and can be scheduled leading up to their cruise? in either digital or hard copy format your travel by calling the onboard Guest Information Desk. 24. What am I expected to do to comply with insurance in case of requirement to make a claim. If feeling ill leading up to the cruise departure date, Celestyal Cruises Safety Protocols against 12. Where can the updated Guest Health, Safety it’s recommended that the guest does not travel, 28. What will happen if I do not have the insurance COVID-19? and Conduct Policy and the Refusal to Transport and, in turn, contact us or their travel agency to re- documentation with me. Will I be able to embark? Policy be located? schedule. 9 Strictly follow the requirements for face coverings We strongly recommend that you carry those in all public spaces except when in staterooms, https://celestyal.com/us/conditions-of-carriage 21. Can I get off the ship on my own, if I have been documents with you in the eventuality that you are seated for dining or for drinks in bars and outside https://celestyal.com/us/covid-19-health-protocols vaccinated or if I have a negative PCR test? asked to present these or have to make a claim. That decks. said, as travel insurance is strongly recommended 13. What is the definition of a traveling party? At this time, to ensure the best experience possible 9 Responsibly observe physical distancing to 1.5 and not mandatory, you will not be required to and compliance with local health protocols for The term “traveling party” can include guests meters from fellow travellers in port terminals, present proof in order to embark your cruise. the protection of our guests, crew and local traveling in the same stateroom or reservation, as on board the ship and during shore excursions or communities we recommend guests join ship ON BOARD EXPERIENCE well as guests we determine to be legally or socially escorted walks. sanctioned shore excursions. related or proximate in any way, at any time prior to y Celestyal vessels are equipped with upgraded 9 Follow the instructions of our crew and limitations or during the voyage, for any duration of time. Ship sanctioned shore excursions operate within technologies to eliminate cross contamination in regard to guest numbers in elevators, shops and a managed program with the full implementation as indicated by the Protocols of EU Healthy 14. After reading the new health policies and other gathering areas. of Celestyal’s and local health protocols, including Gateways/Ship Sanitation (Equivalent to CDC). procedures, a guest is no longer interested in frequent sanitation of coaches, ensuring both drivers 9 Avoid queuing where possible. Call reception and cruising. What are their options? y Ventilation system using 100% outside fresh air, and tour guides are COVID tested. shore excursions rather than queuing up. Refer to with no air recirculation We’re sorry to hear that this is the case. With our your daily program for possible shop delivery to Alternatively, you can choose to go ashore by flexible booking policy, a FREE cancellation is your stateroom. y HEPA filtration systems used for ventilation in yourselves but must ensure adherence to the permitted up to 90 days prior to departure. As an key areas such as medical centers and dedicated prevailing local health protocols at all times, such as 9 Wash your hands often with soap and warm added element of flexibility, you have the freedom isolation rooms. social distancing and mask wearing.. water for at least 20 seconds. This is especially to adjust your sailing date up to 30 days before your important upon returning to the ship from a shore y ATMOS disinfection in ventilation systems of all scheduled departure, subject to availability and any Escorted walks will not be formalized shore excursion. public areas. applicable fare difference. excursions and no story telling or guiding will be offered – they simply offer an opportunity to enjoy 9 Avoid touching hand-rails, doorknobs and shaking 30. What are the Celestyal Cruises’ enhanced 15. Given the close proximity of summer season, the destination ensuring local protocols are adhered hands. medical measures? will the final payment due date be adjusted? to. They will be available to book onboard the ship 9 Disinfect your hands regularly. Hand sanitation A team of suitably trained medical staff have been At this time, the final payment deadline will remain at a nominal cost of 10.00 Euro per person. To stations will be provided for you in high traffic added to the existing qualified doctors and nurses unchanged at 30 days prior to sailing date. book these walks, as well as shore excursions, areas around the ship. on board who have experience in caring for a broad we strongly recommend guests call the onboard EMBARKATION TERMINAL EXPERIENCE range of medical conditions. Shore Excursions Desk to reserve instead of visiting Daily thermal checks are a requirement onboard. 16. Can a guest join the ship at a future port-of-call the desk to support onboard social distancing Non-touch proximity thermal kiosks will be located Enhanced shipboard medical centre with critical if they are denied boarding? measures. for walk-by screening in public areas. care capabilities and modified for infection control best practices. If boarding was denied due to reasons stated in item The shore excursions and escorted walks are ABOUT TRAVEL INSURANCE 3, guests cannot board. continually updated to take into consideration Ongoing training and education of shipboard 25. Do I have to have travel insurance to take the the prevailing conditions in each port of call. As medical staff in the latest clinical care practices for 17. Will a separate check-in and lounge area be cruise? vaccinations globally continue to increase in managing COVID-19. available for Suite guests? COVID-19 medical, cancellation and travel insurance momentum and the situation gradually improves, COVID-19 PCR testing capabilities on board, allowing A separate check-in flow in the terminals will remain is strongly recommended for both your cruise and further updates are anticipated to be provided by the for effective and fast response. available for Suite guests. Port terminal lounge authorities, which may allow for further independent entire trip, from the time you leave home until the facility is not available. options as protocols are adjusted accordingly.

22 Contact email: [email protected] Contact email: [email protected] 23 31. What are the Celestyal Cruises enhanced shared by people in the same travelling party. For y At this time, only ship sanctioned shore excursions 46. Are groups able to bring materials and sanitation measures? pools there will be one person per 4 sq. m. of water that fully comply with both Celestyal’s and equipment onboard for use during the cruise? surface. In the spa and beauty parlor, guests and local health protocols will be permitted. Should y Frequent disinfection methods using approved Yes. Any materials will need to be sanitize the same staff are required to always wear a mask. Facial conditions allow at the time of the cruise, this disinfectants effective against coronavirus and way all luggage will be sanitize prior to loading on treatments where a mask is not possible, will not be protocol may be adjusted to allow for additional other germs. board. The company should be informed in advance offered. Due to the proximity of guests, saunas and options. in order to plan as necessary. y All areas sanitized multiple times a day with steam rooms will operate strictly on a reservation MEDICAL CARE ON BOARD cleaning and disinfection protocols developed in system. The use of these areas with other guests 47. Can accommodations be made at the port coordination with the European and Hellenic CDC. not being in the same traveling party is not allowed. 40. What do I do if I feel unwell during the cruise terminal to support the check-in process for an with COVID like symptoms? entire group? y Extensive sanitization of transfer and shore 37. Will the kids zone be operated? excursion coaches and port terminals. If a guest feels unwell, they should immediately call Due to social distancing and COVID protocols, all Kid’s zone will be operated with reduced guest the Guest Information Desk from their stateroom guests will have to follow a specific embarkation y COVID-19 signage will be reminding guests to numbers at any given time, ensuring physical so they can be evaluated by medical staff through procedure. A whole group will not be able to proceed keep masks on in all public areas and corridors distancing of 1.5 meters. If needed Celestyal Cruises an in-stateroom visit. If required, COVID-19 tests in any different way. Staggered arrival at the port except when eating or drinking and to maintain will operate outdoor children’s play areas only. can be conducted onboard, allowing for prompt, terminal will be advised in advance and all group social distancing. 38. Is the use of masks compulsory on board accurate onsite results, alongside a multitude of leaders will need to ensure that given timings are y COVID-19 signage will remind guests about proper during the cruise? other evaluative tests/measures. This is one-of- strictly respected. hand washing and frequent hand sanitizing many enhanced capabilities of our medical facility On board: The use of masks is mandatory in all 48. Are hospitality / registration desks still where more doctors and nurses have been added, y Sanitizer dispensers will be available in key areas indoor areas of the vessel except when in the permitted? equipment upgraded, and a dedicated Controlled of the vessels like stairways and elevators, outside stateroom, in the dining room when seated for Care Centre to help contain infectious guests or Onboard hospitality/registration desks are not public toilets, shops, bars, theatres, reception, meals and in bars when seated for drinks. It is not crew while care is administered, away from general permitted. In the eventuality of such request on restauranst and kid’s zone. mandatory in outdoor areas of the ship except when medical areas. board the group leader will need to speak with our social distancing cannot be maintained. y Mandatory daily thermal checking for guests and cruise director who will try to provide assistance 41. What is the response plan for a positive crew. Off the ship: The use of masks is mandatory depending on requests and always aiming to follow COVID-19 test on board? in tenders, during shore excursions to ensure the COVID-19 measures. y Public areas and venue capacities are rearranged compliance with local protocols. The response plan includes isolation of the affected and reduced to aid social distancing of 1.5m 49. Will groups be allowed to bring outside gifts or individual, quarantining of the close contacts, between guests. 39. What are the number of participants on a goods for stateroom deliveries? informing the health authorities at the destination shore excursion coach? How will the excursions be y Signed and designated path to ensure one way IN/ port, extensive COVID testing of the affected, Yes. Outside gifts/goods brought onboard must operated? OUT traffic flow to prevent guests from crossing evacuation to a shore side facility and co-operation be sealed properly in a plastic bag which can be paths and to aid social distancing. y The capacity of the shore excursion coaches is with the local health authorities. sanitized prior to delivery. No outside food products regulated by the country of visit. Celestyal at this will be accepted. 32. Will buffet service be available? 42. If a guest is moved to isolation, what care and time will cap the capacity at 60% of each coach. amenities will be available? 50. Can dining seating be arranged for groups All self-service buffets will be accessible from one This is subject to change, based upon prevailing guests? side only and will be pre-plated and service assisted. health authority guidance at the time of your Medical follow up and care required for the The buffet will be temporarily converted to waiter cruise. individuals isolated as COVID-19 positive cases will Relevant request should be addressed to Celestyal service restaurants. be offered and service will be given by dedicated, group desk in advance of the cruise. The Maitre D. y All Celestyal excursion partners are committed to trained and suitably equipped staff. will do their best to accommodate the request within 33. Can I join a table with another fellow traveller? conducting business in an ethical and responsible a section of the restaurant and confirmation will be way, ensuring the highest health and sanitisation 43. How is the medical centre equipped to handle a To maintain social distancing, Celestyal Cruises given upon embarkation. has reduced the restaurant and buffet capacity protocols are always upheld. possible COVID-19 case? 51. Are the onboard conference centres still having rearranged the seating. We may be able to y Disembarkation and all excursions will be carried Our medical centres have been enhanced with accessible to host group meetings and events? accommodate certain requests, but our efforts will out in staggered groups sizes, avoiding congestion additional medical staff and emergency care concentrate on seating guests belonging to the and crowding. equipment (such as ventilators or critical care Yes, all such requests must be made in advance same travelling party together. capable beds). to Celestyal’s group desk . Group meetings will y Shore excursion information will be shared on the be confirmed subject to availability. Additional 34. Will room service be available? monitors throughout the ship. 44. What is the cost for onboard medical care and sanitization measures will be introduced, including testing for COVID-19 related concern? Room service will still be available for your y Social distancing will be strictly implemented the appropriate social distancing in these venues. convenience with contactless delivery. during our onboard shore excursion briefings. On board COVID-19 evaluation and testing that is 52. What are the cleaning protocols for borrowed performed as a recommendation of the onboard 35. Will any venues or experiences be closed y Responsible physical distancing in the port equipment such as presentation clickers, pointers, medical team is free of charge, as well as COVID-19 during my cruise? terminals, on board the ship and during shore microphones, etc.? related medical treatment provided while on board. excursions will be managed through reduced Most venues on board will be open with adjusted AV equipment will be sanitized between meetings. capacity, staggered activity times and closely GROUP BUSINESS & ONBOARD EVENTS measures to comply with social distancing and other Sanitation wipes will be provided for instances managed group sizes. COVID- 19 related protocols. Please follow relevant 45. Can group leaders or other members of a group where an item(s) is passed from one speaker to signage and guidance from the ship’s crew. request early boarding? the next. Borrowing shipboard equipment requires preapproval and applicable technical fees may apply. 36. Spa and pools, will they be in use? Currently, early boarding is not available to provide Whirlpool spas will either be single occupancy or sufficient time for ship sanitization between sailings.

24 Contact email: [email protected] Contact email: [email protected] 25 SHIP CONTACT NUMBERS For any emergency during your cruise while ashore, you can contact our ships at the following numbers: Celestyal Olympia: ++1 954 5384236 or 1 954 538 4319 Celestyal Crystal: ++1 954 672 6798 or 1 954 672 6799 Celestyal Experience: ????