Local Authority Times Local Authority Times Vol 21 No. 3 & 4 Winter 2017 ISSN No. 0791-8267

A Review of Some International Contents 1. A Review of Some International Examples of Directly Elected Mayoral Examples of Directly Elected Models Mayoral Models 16. Our Public Service 2020 22. Civil Service Renewal: By Orla O’Donnell, Institute of Public Administration, Dublin Third Progess Report 26. Cohesion Policy

27. Fingal County Council adopts progressive budget

29. Mid-Term Review of the This article will consider some important reform element completing Capital Plan international examples of cases where new tools introduced with new public 30. New North West Strategic Mayors in other cities display strategic management, governance and direct Growth Partnership leadership in developing collaborative democracy paradigms.’ (Sadioglu and 32. Cork County Council projects between public and private Dede, 2016:xxiii) launches Ireland’s first public service design centre sector organisations and provide a rePublic vital touchstone for international firms But, Sadioglu and Dede noted that produced results did not fully comply and philanthropic organisations to News items with the prior justifications suggested. develop strategic investment projects in An important point is raised by Keles Pages 36-48 the relevant cities. These comparative (2016), where he stresses that although 1. Clare Economic examples will provide some useful the European Charter of Local Self- Advisory Group’s response Government does not require that the to the draft National references in the ongoing considerations Planning Framework of directly elected mayoral roles in Irish executive organ of local authorities 2. Financial Incentive for cities. to be directly elected by the people, ‘the number of countries electing European Green Capital and European Green Leaf their mayors by direct popular vote Awards The role and development of a Directly grew considerably during the 1990s, Elected Mayor (DEM) model is widely 3. People Strategy 2017- as in Austria, Germany and Italy. 2020 and the Senior catalogued in a number of international A strong mayor system, where the Public Service Leadership studies. Sadioglu and Dede (2016:xxiii) executive is directly responsible to Development Strategy 2017- 2020 launched argue that in the 1990s the issue of the voters, instead of the municipal council is becoming more common all leadership in terms of local government 4. Clare County Council over Europe.’ Similarly, In particular, eyes large-scale Data Centre reform became more important and the developments Pleschberger (2016) outlines that ‘the main focus of this was a “stronger and Directly Elected Mayor (DEM) is a 5. Improved energy directly elected mayor model” based prominent manifestation of global performance paying off in Donegal County Council on the idea that the mayor should be efforts to innovate and strengthen local directly elected by the citizens and the democracy.’ Pleschberger (2016) stresses 6. Cool Route project that ‘according to the established expanded to include mayor should play a strong role in the Clare and Donegal advise reformist claim, a DEM generates an municipality administration. ‘Strong businesses to get Your array of advantages for local democracy Business Listed on the ‘Cool leadership in local governments is (e.g. personalization, visibility of power, Route’ undoubtedly related to other both input- an increase in accountability, more 7. Project to boost oriented (for political legitimacy) and inclusion, even direct involvement of Maritime Opportunities for output oriented (for economic efficiency) citizens in local decision making). The Clare’s Young People reforms. For this reason, the directly DEM model seems to overcome the democratic deficits of the Indirectly and more... elected mayor model was regarded as an

Printed on Recycled Paper

1 Elected Mayor (IEM) model; this is the and collaboration across organisations for the City in 2016. The proposal strategic collaboration. The directly facilitating collaborative structures, Authority (NTA) and Dublin City core assumption of the “difference and jurisdictional lines. suggested that a new Regional Authority elected Mayor and Office and new processes, and outcomes.’ Council disagreement over NTA wanting hypothesis.”’ Sweeting, (2017), also and a DEM Office would sit above the Regional Authority will be working to build an eastern by-pass across Dublin questions that ‘though mayors directly existing four Dublin Local Authorities with and through the four Dublin Local Travers (2011) argues in a presentation to complete the M50 ring road. But, elected by the residents of a city are so Why do we need a directly elected in co-ordinating and leadership role Authorities (local authorities, officials entitled ‘Directly Elected Mayors: Dublin City Councillors voted to remove commonplace as to go without comment Mayor, when existing structures within certain defined strategic policy and Councillors; Local Community Guaranteeing Better Urban Governance? this from the development plan, urging in the United States and Canada, in many are collaborating on socio- areas: land-use planning; transport; Development Committees, Strategic that ‘it is possible to add directly- a greater focus on public transport. But other countries, including England, economic projects? waste management; water services. The Policy Committees, Voluntary groups elected executive mayors into a very this removal was called into question Germany, and Hungary, they are a recent In June, 2003, the Dublin City new Authority and Office of the DEM and bodies and public sector agencies) different (democratically conservative) by the City Council Executive as to its development, where they have been Development Board and Dublin will work through and with existing to create greater focus and drive key system. London and other British local legality. Another example is the Web pitched as an effective, democratically Community Forum organised a well- local government structures. Vital roles strategic issues. In international authorities have generally prospered, Summit, which in 2015 moved to Lisbon accountable governing option, - is this attended “public trial” (chaired by in planning and managing how the examples, a directly elected Mayor is but, it is hard to ‘prove’ the benefits.’ due to issues of networked infrastructure proposition valid and ‘do directly elected Vincent Browne) on the topic of directly- City is going to work and grow; need to seen as a key touchstone for big business He notes that mayors have generally and transport access. Who is in charge mayors deliver better governance than elected mayors. All eight members of move away from just ceremonial role to strategically collaborate with various been popular where introduced and of resolving these types of disputes? It is the alternatives?’ Similarly, Quinlivan the jury panel voted for directly-elected of Mayor; to a more strategic leadership interest groups on large projects (e.g. it is becoming a trend as a number believed that a Directly Elected Mayor (2008:1) emphasises that Magre and mayors and a straw poll of the audience role. Change from current position of Weston development in Toronto). of cities are introducing this type with overriding powers and strategic Bertrana (2007:181) refer to institutional at the end of the trial, recorded 59% rotating between political parties every of office. To provide some empirical leadership would help overcome these reforms in local government in Western voted for directly-elected mayors. Prior 12months, towards a directly elected Norris-Tirrell and Clay (2010:2) evidence to the discussion, Jesus Garcia types of issues. A Directly Elected Mayor Europe as leading to significant to this event, a straw poll had been Mayor for a five-year term of office (with emphasise that almost any problem and Sancino (2016) compared the could use his role to develop investment changes in inter-organic relations conducted of 600members of the public an option of re-election). today is too complex to be addressed Italian and Spanish case, discussing opportunities and greater collaborative and they examine the introduction, on Grafton Street, asking them if they individually or by organisations the influence of having elected or projects between the public and private in some countries, of directly elected felt the Lord Mayor of Dublin should be Existing socio-economic working alone in their silos: ‘What in the appointed mayors on local government sector investors and organisations. mayors (England, Germany, Italy, elected by public vote or by the elected committees past would have appeared as a straight systems. Their ‘comparative analysis Austria, Greece and Portugal) towards members of City Council? No less than Local Community Development forward administrative problem; now highlights that overall directly elected International examples institutional convergence in the 89% of respondents favoured a directly Committees (LCDC) were created in more than not requires working with mayors have ensured better efficiency in In this section of the article, some aforementioned countries. elected mayor. Of these, however, only each of the four local authorities in other programs, agencies, citizens, and terms of quicker provision of decision- Directly Elected Mayoralty-led strategic 55% felt that the Lord Mayor should the Dublin region to bring together multiple stakeholders across policy making processes, even if mostly at the collaboration projects (involving The historical development of have decision-making powers and 40% local authority members and officials, arenas.’ Strategic collaboration is defined expense of democratic representation. communities) are reviewed from the propositions for a directly elected thought the mayor should be a figure- representatives from State agencies, the as ‘an intentional, collective approach Having direct or appointed mayors international literature (for example, by mayor in an Irish context will be head for the City. (see article: Callanan, Local Development Company and the to address public problems or issues also impacted on accountability and Mayors in London, Toronto, Los Angeles, lightly discussed in this article at the M. (2003) p.19, Directly Elected Mayors: Public Participation Network. For the through building shared knowledge, legitimacy patterns. However, all these New York, and San Francisco). outset, but, the focus of this article To Be or Not To Be? Local Authority purposes of developing, coordinating designing innovative solutions, and effects depended not only on other is on the development of a directly Times, Vol 7, No4, Autumn2003). and implementing a coherent and forging consequential change. When mechanisms, such as, for example, the London elected mayoral model in terms of integrated approach to local and used strategically, collaboration strong majority prize provided by the Londoners voted in a referendum in 1998 providing opportunities for strategic A number of options were put forward by community development in the County. produces positive impacts, stakeholders electoral law and the bond of coexistence to create new governance structures collaboration. It should also be noted Byrne (2013) and discussed by a steering The LCDC and Economic Development committed to policy or program change, between the mayor and the council.’ for Greater London. A directly elected that there is a range of mayoral models committee for a colloquium on August Strategic Policy Committee prepared the and strengthened capacity of individuals Similarly, Pleschberger, 2016 analysed Mayor of Greater London was created in in existence. The examples from the 29th, 2013: Local Economic and Community Plans and organisations to effectively work the democratic orientation and styles of 2000. This Mayor elected has generally international literature reviewed in • Option 1: Directly Elected Executive 2016-2021 in each of the local authority together.’ Specifically, Norris-Tirrell and actions of the Indirectly Elected Mayors been an elected politician: first Mayor this article provide insights along this Mayor areas: to set out, for a six-year period, the Clay (2010: xi) stress that ‘for example, a (IEMs) in the city of Vienna from 1973 was Ken Livingstone from 2000-2008; continuum and allow us to consider the • Option 2: Directly Elected Mayor/ objectives and actions needed to promote governor or mayor forms an interagency to 2013 and the citizenry were asked to Boris Johnston was elected Mayor in implications of a directly elected mayor cabinet (collaborative) model and support the economic development collaboration on infant mortality, express their opinion in consultative 2008-2016 and Sadiq Khan is the current model in terms of greater development • Option 3: Representational Directly local and community development of sustainability, workforce development, referenda. ‘The longitudinal study Mayor since May 2016. It is a fixed four- of strategic collaborations. Section two Elected Mayor the relevant local authority area; both or the “current topic of the day” to shows the clear preference of the mayors year term and the current Mayor may opt of this article examines the rationale These 3 options are based on by itself directly and in partnership make innovative recommendations; for representative democracy and the for re-election. Most powers are derived for types of mayoral governance and international examples of Mayoral with other economic and community however, conveners fail to proactively majority principle to decide local issues. from the Greater London Authority Act strategic collaboration. Section three sets Governance: UK Model, German Model development stakeholders. establish a strategic agenda around the The analysis provided evidence that 1999 with additional functions coming out international examples of mayoral and USA Model. (see article: Byrne, P., collaboration. Thus the group remains indirectly supports the reformist claim from the Greater London Authority initiatives. The international examples (2013) p.1-5, Directly Elected Mayor for As structures of collaboration currently in their comfortable discipline or agency promoting the Directly Elected Mayoral Act 2007, the Localism Act 2011 and in particular provide useful insights. Dublin, Philip Byrne, Local Authority exist in each of the four local authority silos and produces limited results… (DEM) model in local democracy.’ Police Reform and Social Responsibility The article highlights an array of Times, Vol 17, No 3and 4, 2013) areas (LCDCs, SPC and CPGs, networks Unquestionably, collaboration is a Act 2011. The High Street Fund was options for developing a directly elected and fora), the need for a directly elected useful tool, but, one that we argue needs In an Irish context, there are a number launched in March 2015 to re-energise mayoral model of governance in the A private member’s bill proposed a Mayor needs to be questioned? It is to be used with more intentionality, as of recent examples cited by politicians London’s high streets by embracing Capital City to provide greater strategic Directly Elected Mayor (DEM) of Dublin suggested in the literature that a DEM public and non-profit administrators for creating a Dublin mayoral office. For the City’s talent for creativity and direction and to enhance co-operation and Head of a new regional authority would bring a greater emphasis on wrestle with skilfully engaging in and instance, the recent National Transport innovation. It is the first time a Mayor

2 3 of any major European City has used • blocked plans to develop on Collaborating across departments Department and Office of Management Zero and plays a key role in managing personal relationships, the task force civic crowdfunding website (Spacehive) London’s green space; to achieve Vision Zero, (2016) paper and Budget. In LA, the Mayor appointed the process to achieve it. Shared goals has the ability — and responsibility to directly pledge money to community • created a Homes for Londoners highlights a number of USA examples the General Manager of the Department and inter-agency conversations through — to shift the city’s fundamental projects. Spacehive is where community team to ensure genuinely affordable that examine specific ways these Vision of Transportation and the Chief of cross-sectoral collaboration (task- approach to traffic safety in a profound groups are able to post their ideas and homes to rent and buy; Zero cities are restructuring their Police (or their designees) as co-chairs forces/sub-committees). Community way. But these groups aren’t limited to ask for financial support. • focus on real neighbourhood collaboration in long-lasting ways to of the Vision Zero Executive Steering involvement in these committees city government. Many communities policing with an extra police officer take meaningful action for safe streets. Committee. In D.C., the Mayor tapped and taskforce. Regular meetings and also engage advocacy organisations (See: http://www.london.gov.uk/ in every ward by 2017; One of the defining characteristics the Department of Transportation as tracking progress ensures data is used to and community stakeholders in their highstreetfund and http://spacehive. • put together ambitious plan to of Vision Zero is the key focus on the lead agency on the Vision Zero Task drive collaboration. Joint funding and task forces. “Our advocacy community com/Initiatives/mayoroflondon) tackle air pollution in London; breaking down silos and uniting local Force. Many cities engage community budgeting can also unite departments played a big role in the initial convening • working on plans for London’s first stakeholders around common goals. stakeholders in their Task Forces in some behind a common goal, as in the case of and goal-setting [for Vision Zero],” states Culture on the High Street (July, 2013) cultural enterprise zone to support Cross-departmental collaboration is a way. Vision Zero. In addition to data, dollars Tom Maguire, Director of Sustainable highlights some of the ways which arts and culture; critical basis to a successful Vision Zero are an essential asset to advance Vision Streets at the San Francisco Municipal councils, high street and town centre • published the first gender pay audit commitment. Cities like San Francisco, In San Francisco, when Vision Zero was Zero. But not just in funding projects Transportation Agency. “A joint teams are collaborating with artists and at City Hall and a plan to tackle pay Los Angeles, Washington, D.C. and New first launched in 2014, Mayor Ed Lee’s and programs; budgeting can also advocacy-agency task force continues the creative community to create better inequality York City have developed ways to bridge office assigned a dedicated, full-time unite departments behind a common to meet, providing transparency into and distinctive places. The Mayor’s unintentional, but, long-standing staff member to assist with convening goal. It can also lead to innovation, for the city’s progress.” While the task ‘Pocket Park’ initiative is to create 100 Quinlivan (2008:9) highlights that ‘the gaps between key local agencies and and mobilizing the city’s Vision Zero task instance, through Vision Zero a new force provides essential leadership, mini-oases (£2million investment one lesson Ireland can learn from the identified innovative means to build force. To ensure the initiative became transportation database was created in many communities have established from City Hall) by transforming public United Kingdom is that it is essential new organizational architecture to integral to department operations, that Los Angeles. subcommittees — or working groups — places (high streets, town centres, parks, to create a clear, unambiguous mayoral advance Vision Zero. task force is staffed with senior city leaders to delve deeper into the areas most critical rivers and pathways) into vibrant loved model,’ as the UK had offered too many including the Director of Sustainable New York to Vision Zero. These subcommittees places within the City., delivered by options and suffered from a ‘double- The Mayor played a critical role in Streets at the Municipal Transportation One of the central ways to cross- not only examine important issues, Groundwork on behalf of the Mayor handicap’ as the office of city/county committing a community to Vision Zero, Agency; the Director of the Program departmental collaboration is the like data collection or engineering, but to build on the work of Groundwork’s manager did not previously exist. whether through executive order, as a on Health, Equity and Sustainability at formation of a strong, committed also provide opportunities for further Transform initiative which began as a Quinlivan (2008:9) further outlines top priority of his or her administration, the Department of Public Health; and task force that comprises the right cross-departmental collaboration key part of the London 2012 Changing that ‘the main lesson to be learned from or in partnership with other city leaders. Traffic Commander at the San Francisco stakeholders meeting on an organized, and action by convening additional Places programme and has already the United States is the importance of But once that commitment is made, Police Department. San Francisco consistent basis. The makeup of such task interdisciplinary discussions. forged close links with local partners clarifying relationships. This is clearly many mayors have invested resources released an Action Strategy in 2015 and forces (or steering committees) vary by –small community groups www. evident in the example of the Vision from their office to mobilize the right releases a quarterly progress report to community but representation from four Los Angeles groundwork.org.uk/london ‘Pocket Zero Project summarised below. agencies and top leaders within the city coincide with the quarterly Task Force key areas is critical: the Mayor’s office, In Los Angeles, for instance, the Park’ are part of the Mayor’s London to activate things in a meaningful way. and Vision Zero Committee meetings, the Department of Transportation, the full task force is divided into four Great Outdoors programme and since Vision Zero Project In New York City, immediately after the which collectively aims to improve Police Department and Public Health subcommittees, each aligning with the programme began in 2009, over A paper entitled, Collaborating release of the Vision Zero Action Plan transparency and accountability. The Department. Ensuring management- one of the key Vision Zero Issue Areas: £250million has been invested in over across departments to achieve in February 2014, Mayor Bill de Blasio’s Vision Zero SF Two-Year Action Strategy level staff participation from various city Engineering, Enforcement, Education, 78projects, divided into two key areas – Vision Zero, (2016) (see: http://www. Office of Operations held a meeting outlines the projects and policy changes departments is also essential to galvanize and Evaluation. Each subcommittee better green and water spaces and better visionzeronetwork.org) highlights at City Hall with agency heads to set the City plans to pursue over two years the buy-in and action necessary to has an assigned chair who is responsible streets.(see: http://www.London.gov.uk/ some useful examples in terms of the out the framework for the permanent to build safety and liveability into city achieve Vision Zero goals. In New York for convening and reporting on clear greatoutdoors) instrumental work that can be achieved Vision Zero task force, as well as to streets. The Action Strategy encompasses City, the task force is “led” by three Executive Directive Action Items, by cross-collaboration between Mayors, identify agency leads to participate. a range of solutions to address street agencies — the NYC Police Department, a model practice that lends more On August, 16th, 2016, the new Mayor of political authorities, city organisations But de Blasio didn’t delegate the work, safety comprehensively and citywide Department of Transportation, and the accountability and transparency to the London Sadiq Khan marked 100 days in and local communities around key since its inception the Mayor’s Office of that will bring us closer to achieving the Taxi and Limousine Commission — but work. office and spoke about big changes that policy issues and goals. As noted in Operations (Ops) has been the primary Vision Zero goal of zero deaths on City also includes the Department of Health were required in important areas, such Collaborating across departments to convener and consistent catalyst of the streets by 2024. http://visionzerosf.org/ and Mental Hygiene, Department of San Francisco as, housing, transport, culture, skills achieve Vision Zero paper (2016) and Vision Zero initiative. Key city agencies about/two-year-action-strategy/ Citywide Administrative Services, San Francisco has a similar approach. and equality. summarised below, the primary mission (including transportation, police, the Law Department and the Office Tom Maguire, Director of Sustainable The Mayor heighted a numbers of of government is to protect the public health and the mayor’s office) appointed Multiple City departments collaborate to of Management and Budget, along Streets at the San Francisco Municipal milestones achieved in 100 days: and Vision Zero sets out a campaign by the mayor to lead the strategy and achieve this ambitious agenda. The goal with representatives from the District Transportation Agency states that • the London Night Tube service to achieve zero traffic fatalities on city implementation of Vision Zero. The was to create measurable progress by the Attorney’s Offices and the Metropolitan “There are six standing committees — running; streets. Vision Zero Action Plans are NYC Vision Zero Task Force includes end of 2016 and initiate future strategies Transportation Authority. In many ways, Engineering, Enforcement, Education, • announced a Transport for the Cities foundation for ending traffic the Police Department, Department of in two-year increments that focus on the task force is the hub of the multi- Policy, Evaluation, and Budget. Some London(TfL) fares freeze for 4years deaths and injuries on City streets. (see: Transportation, Taxi and Limousine reaching the City’s policy goal to save agency effort. It provides a structure meet regularly, while others convene and announced a Hopper bus fare (2 http://www.nyc.gov/html/visionzero/ Commission, Department of Health lives and reduce serious injuries. The to create common goals, share ideas on an ad hoc basis. The six committee bus journeys in an hour for the price pages/home/home.shtml) and Mental Hygiene, Department of Mayor provides the strategic leadership and strategies, problem-solve barriers chairs meet bi-weekly as the Vision Zero of one anywhere in London); Citywide Administrative Services, Law when he commits the city to Vision and build inter-agency trust and new Core Group, which I chair.”

4 5 In New York City, working groups on mayor. The Executive Committee is markets; and 26 affordable live/work unanimously voted to refer the report to councils look at strategic collaborations work together and that it can take many Marketing and Data respectively have composed of the Mayor, Deputy Mayor, units for artist-led families. the City Manager for an initial assessment and partnerships as ways to respond forms including alliances, partnerships, had a big impact. Geraldine Sweeney, and the chairs of the seven standing of the recommendations and underlying to these challenges. Norris-Tirrell business clusters, and so on. The paper Chief Strategy Advisor in the Mayor’s committees who are appointed by the Mayor Tory outlined at the launch assumptions and principles. Of the 71 and Clay (2010:2) emphasise that points out that the purpose of strategic Office of Operations states that “We have Mayor and four members appointed by that “through this public-private specific projects in the report, 32 were almost any problem today is too collaboration is to reduce duplication found these to be highly collaborative, City Council. The role of the Executive partnership, residents are going to to be completed in 2015 and 19 in 2016. complex to be addressed individually of services, provide cost savings, producing some innovative deliverables Committee is to set the City of Toronto’s get a complete neighbourhood with The remaining 20 projects could not be or by organisations working alone in access innovation, enhance skills including the Vision Zero View map, priorities, manage financial planning mixed housing, public space for farmers carried out under Toronto Community their silos: ‘What in the past would development and open the way for local an interactive tool that shows detailed and budgeting, labour relations, human markets, and space dedicated for arts Housing’s current budget and would have appeared as a straight forward communities to share ideas and connect information on traffic injury and fatality resources, and the operation of City and cultural events.” The City Council require additional funding from the City administrative problem now more with others. Strategic collaboration crashes in New York City and highlights Council. The Executive Committee of Toronto stated that it is the first or through partnerships. Bryson, Crosby than not requires working with other offers participating councils a way to how the City is responding every day makes recommendations to city council private investment of its type in Weston and Middleton Stone (2006:44) note programs, agencies, citizens, and achieve their goals and objectives in cost to make our streets safer. Another key on: strategic policy and priorities; in 40 years. In January 2015, Mayor that cross-sector collaboration occurs multiple stakeholders across policy effective and innovative ways. deliverable from the Marketing Working governance policy and structure; John Tory established the Mayor’s Task for many reasons. ‘The first is simply arenas.’ They further note that public Group is the interagency marketing plan financial planning and budgeting; Force on Toronto Community Housing, that we live in a shared-power world in and non-profit administrators often Bryson, Crosby and Middleton Stone and unified budget which outlined an fiscal policy (revenue and tax policies); led by former City of Toronto Mayor, which many groups and organisations stumble into collaboration without a (2006:45) emphasise that the perceived educational and marketing strategy to intergovernmental and international Senator Art Eggleton. An independent are involved in, affected by, or have some strategic orientation: need to collaborate across sectors allow us to reach key target audiences relations; Council operations; human six-person Housing Task Force was partial responsibility to act on public ‘For example, a governor or mayor has provoked two general responses. effectively. This plan outlines how we resources and labour relations. Several appointed to take a hard look at how challenges. Beyond that, in the United forms an interagency collaboration ‘On the one hand, our own view is will collectively and successfully market committees report to the Executive Toronto Community Housing serves States, advocates of power sharing across on infant mortality, sustainability, that organisational participants in the Vision Zero brand and its objectives. Committee: Budget Committee; the people of Toronto and how it is sectors are often responding to a long- workforce development, or the “current effective cross-sector collaborations And in doing so ensures that all agencies Affordable Housing Committee, governed. The Task Force was asked standing critique of the effectiveness topic of the day” to make innovative typically have to fail into their role are speaking with one voice.” and Employee and Labour Relations to offer advice on how to strengthen of government when it acts on its own.’ recommendations; however, conveners in the collaboration. In other words, Committee. and support the delivery of housing to (Crosby and Bryson, 2005) fail to proactively establish a strategic organisations will only collaborate when Toronto Toronto Community Housing residents agenda around the collaboration. Thus they cannot get what they want without The Mayor of Toronto is directly elected On June 22, 2016, Mayor John Tory in the areas of operations and delivery, the group remains in their comfortable collaborating (Hudson et al. 1999; for a four-year term and may opt for re- joined a coalition of partners and Weston partnerships and innovation, capital Rationale for Strategic discipline or agency silos and produce Roberts, 2001). The second response is election. The City of Toronto Act, 2006 community members to announce a revitalization and new development, Collaboration limited results…Unquestionably, to assume that collaboration is the Holy sets out the role of the Mayor as the head vibrant new community development and governance. The Task Force held five Strategic collaboration is defined by collaboration is a useful tool, but, one Grail of solutions and always best. Often, of council as follows: in Toronto’s Weston neighbourhood. public meetings to hear from Toronto Norris-Tirrell and Clay (2010:2) as ‘an that we argue needs to be used with governments and foundations insist • act as chief executive officer The ground was broken for a planned Community Housing residents. On July intentional, collective approach to more intentionality, as public and that funding recipients collaborate, • provide information and make transition of the site-currently a 15, 2015, the Task Force submitted an address public problems or issues through non-profit administrators wrestle with even if they have little evidence that it recommendations to Council with parking lot and an adjacent high rise interim report to Mayor Tory entitled building shared knowledge, designing skilfully engaging in and facilitating will work (Barringer and Harrison, 2000; respect to Council’s role in ensuring between King and John Streets into a Improved Living at Toronto Community innovative solutions, and forging collaborative structures, processes, and Ostrower, 2005).” that administrative policies, mixed use development (incorporates Housing: Priority Action. The Task Force consequential change.’ They note that outcomes.’ (Norris-Tirrell and Clay Similarly, Noris-Tirrell and Clay practices and procedures and housing, arts and community spaces called on Toronto Community Housing ‘when used strategically, collaboration (2010: xi) Furthermore, Bryson, Crosby (2010:73) outline that moving from silos controllership policies, practices and a farmers’ market). Weston has to develop action plans within 60 days to produces positive impacts, stakeholders and Middleton Stone (2006:44) highlight to collaboration requires public and and procedures are in place to been identified by the City of Toronto address immediate concerns identified committed to policy or program change, that cross-sector collaboration occurs for non-profit managers to think differently implement the decisions of Council as a Neighbourhood Improvement by residents in four key areas: safety and and strengthened capacity of individuals many reasons. ‘The first is simply that about working beyond discipline, and in ensuring the accountability Area. Partners in the redevelopment security, building conditions, jobs and and organisations to effectively we live in a shared-power world in which organisation, and sector boundaries. and transparency of the operations include Rockport Group, the Toronto opportunities for residents, and training work together.’ While it is noted that many groups and organisations are of the City, including the activities Parking Authority(TRA), Artscape and for staff and contractors. resource sharing is not a new concept involved in, affected by, or have some As outlined by Norris-Tirrell and Clay of the senior management of the Woodbourne Capital Management. as local government organisations have partial responsibility to act on public (2010:4), collaborative activity, as City For the Toronto Parking Authority, the Toronto Community Housing presented been working together and sharing challenges. Beyond that, in the United previously noted, falls on a continuum • preside over (chairs) meetings of project is the first that encompasses its its action plans, entitled Getting it done: resources for many years, at a time of States, advocates of power sharing across (from left to right): council so that its business can newly adopted Community Benefits Real change at Toronto Community fiscal challenge such as the present it is sectors are often responding to a long- ‘On the far left of the continuum are pure be carried out efficiently and Policy, which states that the TPA Housing , to Mayor Tory and the Task useful to think in terms of developing standing critique of the effectiveness silo-based activities, where issues are effectively incorporate community benefits Force on September 10, 2015. The a governance model that engenders of government when it acts on its own.’ seen as solely and appropriately placed • provide leadership to council whenever establishing, refurbishing action plans included work that was greater strategic collaboration. A directly (Crosby and Bryson, 2005) with the agency. As boundary-spanning • represent the City at official or redeveloping its off-street parking already underway or planned, plus elected Mayoral model for our Capital functions increase in magnitude, the functions, and carry out any other facilities. The Weston community additional work that could be prioritized City is seen as a possible opportunity to The NSW DLG guidance paper on activities move to the right along the duties under the City of Toronto Act, development will include, 8,200 immediately or in the short term to galvanise these collaborative efforts at Collaboration and Partnerships between collaborative continuum, from simple 2006 or any other Act. square feet dedicated to arts, cultural bring about sustained positive changes local government level. Councils (2007: 6) suggests that ‘strategic collaborative activities to full-blown and community events programming; for the benefit of residents. The Task collaboration is where councils enter strategic collaboration. The issues at Eleven committees report to Toronto 370 apartment units, including six Force delivered a Final Report in January Given the current economic climate of into arrangements with each other for hand may require only minimal level City Council. The Mayor is a member affordable rental homes; 12,400 square 2016. The final report was tabled by limited resources, increasing demands mutual benefit’. The guidance paper also of collaboration that is more short-term of all committees and is entitled to feet of outdoor publicly accessible space the Mayor at the January 28, 2016 on services and complex community emphasises that strategic collaboration in nature and simpler in its purpose. one vote. The Executive Committee for community gatherings and farmers Executive Committee. The Committee expectations, it is important that is an umbrella term for how councils In contrast, thorny problems that are is an advisory body chaired by the

6 7 interconnected with other policy arenas public sector leaders felt they were able and ethnic). (NLC (2006:53)) The lines becomes the expected approach Collaborations: Propositions from the Literature, Public America, CO: Westview Press, pp.99-124 Administration Review, December 2006, Special Issue, and have high investment on the part to deal with the kinds of risks associated international examples reviewed in this in dealing with complex issues, not p44-55, http://www.hhh.umn.edu/people/jmbryson/pdf/ - National League of Cities (NLC), 2006, Guide to Successful of other agencies, sectors, and interests with working with other organisations article, highlight that a directly elected just a one-time event and becomes a cross_sector_collaborations.pdf Local Government Collaboration in America’s Regions, A Report from NLC’s CityFutures Program, Washington, may require a strategic approach to (Tough Choices Report, 2011). In mayor provides the strategic leadership natural ingredient in any manager’s - Byrne, P., (2013), Directly Elected Mayor for Dublin, Local D.C. http://www.lincolninst.edu/subcenters/regional- forming and building collaboration. many instances, intergovernmental to create that space between the various set of capabilities. The NLC guide Authority Times, Vol 17, No3and4, 2013, Dublin: IPA collaboration/pubs/RC_for_Local_Govts_2006.pdf All too often, decisions about building collaboration allows localities to achieve players. emphasises that collaborations are based - Callanan, M., (2003) Directly Elected Mayors: To Be or Not - Norris-Tirrell, D. and J.A. Clay (2010) Strategic collaboration or joining a collaboration are not better results than they could by working on an understanding among leaders To Be? Local Authority Times, Vol 7, No4, Autumn2003, in public and non-profit administration, American Society strategic in nature and lead to what can alone. A 1994 study of more than 50 In relation to strategic collaboration, and residents alike that challenges Dublin:IPA for Public Administration, New York: CRC Press, Taylor and Francis Group. be labelled ad hoc collaboration…This instances of community collaboration Norris-Tirrell and Clay (2010:314) suggest facing communities and regions require - Crosby, B.C., and J.M. Bryson, (2005) Leadership for the common approach mirrors the notion found that successful collaborations that it offers an increased likelihood a crossing of multiple boundaries Common Good: Tackling Public Problems in a Shared-Power - NSW Department of Local Government (2007) World, 2nd edn. San Francisco:Jossey-Bass. Collaboration and Partnerships between Councils, of “muddling through” and “hoping for have four major outcomes: they achieve of success and positive outcomes from (political, geographic, economic, racial, NSW Department of Local Government, http://www. the best.”…Unfortunately, collaborative tangible results, generate new processes the collaborative venture as public and ethnic). (NLC (2006:53)) The - Department for Communities and Local Government; June dlg.nsw.gov.au/dlg/dlghome/documents/Information/ inertia, fatigue, and frustration are that lead to solutions where traditional and non-profit managers become international examples reviewed in this 2011, terms of reference for the second phase of the Local Collaboration%20and%20Partnerships%20between%20 Government Resource Review in June 2011, Councils%20-%20A%20Guidance%20Paper.pdf the more likely outcomes from this approaches have failed, empower more purposeful about collaboration article, highlight that a directly elected non-strategic approach…To advance residents and groups, and fundamentally design and implementation processes, mayor provides the strategic leadership - Freedman Consulting LLC, (2013), The Collaborative City, - Orr, K. (2004), ‘If Mayors are the Answer then what was the A Report by Freedman Consutling, LLC with support from Question?’ Local Government Studies. Vol 30, no.3, pp.331- public service practice and reach long change the way communities deal with enable collaboration inclusiveness and to create that space between the various Bloomberg Philanthropies, 344 term solutions, collaborative activity complex issues. (NLC, 2006:5-6). It is effectiveness, decrease collaboration players. https://www.bbhub.io/dotorg/sites/2/2015/07/The_ needs to be appreciably more strategic important to address whether or not fatigue and frustrations, and proactively Collaborative_City.pdf - Ostrower, F. (2005), The Reality Underneath the Buzz of Partnerships: The Potentials and Pitfalls of Partnering. in its approach to assure intentional, organisations have the capabilities steer toward positive outcomes. Similarly, Bryson, Crosby and Middleton - Hewison, G., Brookfields Consultants Limited, (April, 2008) Stanford Social Innovation Review, Spring, 2005 http:// systematic, and inclusionary (time, staff, finances, structure) to fulfil Similarly, the National League of Stone (2006:52) stress that success in Effective Relationships and Collaborative Arrangements www.ssireview.org [accessed August 18, 2006] between Central and Local Government, A Report prepared collaboration, as public and non-profit their end of the agreement. Jepp (2011) Cities (NLC) Guide to Successful Local cross-sector collaborations depends for the Waitakere City Council, - Page, S. (2004), ‘Measuring Accountability for Results in managers wrestle with trying to manage notes that ‘it remains to be seen whether Government Collaboration in America’s on leadership of many different kinds- http://www.waitakere.govt.nz/havsay/pdf/ Interagency Collaboration’, Public Administration Review, upward, downward, and outward within outsourcing and partnership working Regions (2006), report provide a series of they highlight leadership roles such royalcommission/effective-relationships.pdf 64(5):591-606 their particular context.’ (Norris-Tirrell will bring the benefits local authorities steps and tools to assist councils develop as sponsors, champions, boundary - Himmelman, A.T. (1996) ‘On the theory and practice of - Pleschberger, W. (2016), Democratic Preferences of the and Clay , 2010:4). hope, and many of the details and effective collaborative arrangements. spanners, and facilitators. ‘But, Huxham transformational collaboration: from social service to social Indirectly Elected Mayor, Open or Locked-In: A Contribution justice’, in C.Huxham, ed. (1996), Creating Collaborative to the “Difference Hypothesis”, Chapter 5, p.110-139, legalities have still to be determined. and Vangen (2005:202-212) argue that Advantage. London:SAGE publications Ltd. cited in Sadioglu, U., and Dede, K., (2016) Theoretical As a result of recent austerity measures, However, risk management should As noted in the international literature, leadership –in the sense of what “makes Foundations and Discussions on the Reformation Process - HM Treasury (2010), Total Place: A Whole Area Approach in Local Governments, A volume in the Advances in Public there has been a reduction in budgetary remain a top focus for local authorities.’ and underlined by Pleschberger (2016) things happen”- also occurs through to Public Services, London: HM Treasury, http://www.hm- Policy and Administration (APDA) Book series, USA: allocations to local authorities in many A directly elected mayor could be a ‘the Directly Elected Mayor (DEM) is structures and processes. Therefore, treasury.gov.uk/d/total_place_report.pdf Hershey PA Information Science Reference, an imprint of IGI countries and a modest recovery is useful resource to public sector leaders in a prominent manifestation of global the leadership challenge in cross- Global - Hudson, B., Hardy, B., Henwood, M., and G. Wistow (1999) evident in 2017. There is a greater focus managing some of these risks associated efforts to innovate and strengthen sector collaboration may be viewed as a In Pursuit of Inter-Agency Collaboration in the Public Sector: - Quinlivan, A (2008) Reconsidering Directly Elected Mayors on collaborations, partnerships and with collaborations. local democracy.’ Pleschberger (2016) challenge of aligning initial conditions, What is the Contribution of Theory and Research? Public in Ireland: Experiences from the United Kingdom and outsourcing as a means to cut costs, explains that the established reformist processes, structures, governance, Management 1 (2):235-60. America, Local Government Studies, 34(5), pp.609-623 improve efficiency and productivity. For Conclusion claim, ‘a DEM generates an array of contingencies and constraints, - Huxham , C., and S.Vangen (2005), Managing to - Roberts, N.C. (2001), Coping with Wicked Problems: The Collaborate: The Theory and Practice of Collaborative Case of Afghanistan. In Learning from International Public example, Jepp (2011) highlights that in This article has reviewed a number of advantages for local democracy (e.g. outcomes, and accountabilities such that Advantage. New York : Routledge. Management Reform, vol.11, PartB, edited by Jones, L., the UK, Swansea County Council plans examples of Mayoral models which are personalization, visibility of power, good things happen in a sustained way Guthrie, J., and P. Steane, 353-75, New York: JAI Press to outsource almost all of its services in encouraging greater co-operation and an increase in accountability, more over time-indeed, so that public value - Jepp, A., (2011), A problem shared, Public Finance, 2011, www.publicfinance.co.uk - Sadioglu, U., and Dede, K., (2016) Theoretical Foundations order to cut its £1.1billion budget by 30 collaboration across organisations and inclusion, even direct involvement of can be created.’ As has been highlighted and Discussions on the Reformation Process in Local per cent. Kent and Reigate plan to save regions. Ultimately, as the NLC (2006) citizens in local decision making). The by the international examples, a - Jesus Garcia, M. and Sancino, A., (2016), Directly Elected Governments, A volume in the Advances in Public Policy Mayors vs Council Appointed Mayors –which effects on and Administration (APDA) Book series, USA: Hershey PA £4million through collaborating or guide argues it is about making strategic DEM model seems to overcome the directly elected mayor provides the vital Local Government Systems? A comparison between Italy Information Science Reference, an imprint of IGI Global, linking up on four services (personnel, collaboration the norm and from the democratic deficits of the Indirectly touchstone to harness the potential and Spain, Chapter 12, p.288-303, cited in Sadioglu, U., and https://books.google.ie/ finance, benefits and revenues and IT). international examples reviewed in Elected Mayor (IEM) model; this is the benefits of cross-sectoral collaborations Dede, K., (2016) Theoretical Foundations and Discussions on the Reformation Process in Local Governments, A volume - Sweeting, D (2017), Directly Elected Mayors in Urban Suffolk County Council is outsourcing this article, it can be seen that having a core assumption of the “difference around agreed policy areas and secure in the Advances in Public Policy and Administration (APDA) Governance: Impact and Practice, UK: Policy Press adult social services in a £20million per directly elected Mayor in a City seems hypothesis.”’ public-private sector investment in Book series, USA: Hershey PA Information Science Reference, an imprint of IGI Global - Travers, T. (2011), Directly Elected Mayors: Guaranteeing annum plan. Jepp (2011) also emphasises to bring to fruition a greater number of necessary infrastructure projects Better Urban Governance?, Policy Institute Presentation, that in the UK as the government strategic cross-collaborative projects. It is This article has reviewed a number of through cross-sectoral taskforces and - Keles, R., (2016) The Normative Base of Local Government: December 2011, https://www.tcd.ie/policy-institute/assets/ Progress in Local Democracy and the Reformation Process, pdf/DF_Travers_Dec11.pdf continues to make changes to reduce the about collaborating across jurisdictional examples of Mayoral models which are subcommittees developing innovative Chapter 2, p.37, cited in Sadioglu, U., and Dede, K., public deficit, ‘it is likely that the number lines becomes the expected approach encouraging greater co-operation and structures and processes between (2016) Theoretical Foundations and Discussions on the - UK Government’s Spending Review 2010 (http://www.hm- of local authorities embarking on new in dealing with complex issues, not collaboration across organisations and international organisations, local Reformation Process in Local Governments, A volume in the treasury.gov.uk/spend_index.htm ); Community Budgets Advances in Public Policy and Administration (APDA) Book were announced as part of the Spending Review 2010 (www. and different relationships will rise – just a one-time event and becomes a regions. Ultimately, as the NLC (2006) authorities, philanthropic and voluntary series, USA: Hershey PA Information Science Reference, an communities.gov.uk/news/newsroom/1748116) along with the breadth of risks they face. natural ingredient in any manager’s guide argues it is about making strategic organisations in the relevant cities. imprint of IGI Global - Vision Zero (2016) Collaborating across departments to If these partnerships are undertaken set of capabilities. The NLC guide collaboration the norm and from the - Magre, J. and Bertrana, X. (2007), Exploring the Limits achieve Vision Zero, (2016) http://www.visionzeronetwork. without proper commissioning and emphasises that collaborations are based international examples reviewed in References: of Institutional Change: The Direct Election of Mayors in org and http://www.nyc.gov/html/visionzero/pages/ risk management skills, there is every on an understanding among leaders this article, it can be seen that having a Western Europe, Local Government Studies, 33(2), pp.181- home/home.shtml USA: Vision Zero Network 194 likelihood that costs will rise and and residents alike that challenges directly elected Mayor in a City seems - Barringer, B.R. and J.S. Harrison (2000) Walking a - Zurich and IPSOS Mori (2010) TOUGH CHOICES: service quality will decrease’. Jepp also facing communities and regions require to bring to fruition a greater number of Tightrope: Creating Value through Interorganisational - McGuire, M. (2006), Collaborative Public Management: Different perspectives on long term risks facing the public Relationships. Journal of Management 26(3):367-403 Assessing What We Know and How We Know It. Public sector and wider civil society,’ http://www.zurich.co.uk/ notes that recent research conducted a crossing of multiple boundaries strategic cross-collaborative projects. It is Administration Review, 66 (Supplement):33-43 highlights that only 29 per cent of (political, geographic, economic, racial, about collaborating across jurisdictional - Bryson, J.M., Crosby, B.C., and M. Middleton Stone (2006), The Design and Implementation of Cross-Sector - Miller, D. (2002) The Regional Governing of Metropolitan

8 9 Quality Customer Service Annual Conference

The Annual Customer Service Conference will take place on the morning of Tuesday, 5 December in the Ballroom of Farmleigh House in the REWARDING EXCELLENCE Phoenix Park, Dublin. This year’s event will be of interest to all those who deal with customer service issues in the Public Service. This free IN CITIES & REGIONS’ INTERNATIONAL ACTION conference will have a diverse range of speakers, and include presentations on innovative service design and on the effective delivery of online services. The conference keynote address will be given by Minister of State Patrick O’Donovan. The draft conference programme is set out below, and registration is now open here at https://www.eventbrite.ie/e/qcs-annual-conference-2017-tickets-38834978466 Note: free onsite parking is available. If you are attending by Taxi it is advisable to book your return journey in advance.

Annual Customer Service Conference The Ballroom, Farmleigh House, Castleknock, Dublin 15 Tuesday, 5 December, 2017

9:15 Registration

10.00 Conference Opening Welcome by Declan Rigney, Assistant Secretary, Office of the Revenue Commissioners and Chair of the Quality Customer Service Officers’ Network

10.05 Opening Address – including presentation on Our Public Service 2020, Dr Lucy Fallon-Byrne, Programme Director, Reform and Delivery Office, Department of Public Expenditure and Reform

10.15 Adult Passport Renewal Online, Fiona Penollar, Department of Foreign Affairs and Trade PLATFORMA is rewarding the best city to city and region to region international cooperation projects 10:30 Ensuring Quality Customer Service and continuity of support in the roll out of the Housing Assistance Payment, Tom Gallagher, Department of Housing, Planning and Local Government

10.45 Service rePublic; building user-centred services, Heather Madden, Project Leader, Cork Institute of Technology and Noelle Desmond, Service Designer, Cork County Council

11.00 Panel Discussion hosted by Declan Rigney, including use of Sli.do technology

11:20 Networking Break

11:50 Enhancing the Digital Experience for Our Customers, Owen Harrison, Office of the Government Chief Information Officer

12:05 Customer Services – The Limerick Approach, Christy O’Connor, Senior Executive Officer, Limerick City and County Council 21 MARCH 2018 12:20 Panel Discussion, hosted by Dr Lucy Fallon-Byrne including use of Sli.do technology

12:40 Closing Address by Mr Patrick O’Donovan T.D., Minister of State at the Department of Finance and the BRUSSELS Department of Public Expenditure and Reform with special responsibility for Public Procurement, www.platformawards.eu Open Government and eGovernment #PLATFORMAwards 12:50 Closing Remarks Supported by:

13:00 Conference Ends

10 11 THE JURY By 2035, the number of people living in cities will double in Africa and by 2050, 70% of the world’s population will To guarantee a transparent and fair selection, we set up an independent jury to choose the winners be urban. The sustainable development and urbanisation of partner countries is one of the most pressing world among short-listed candidates. The jury is composed of European elected representatives and high level challenges. European local and regional governments are key actors to accompany and support partner cities practitioners of development cooperation: and regions to implement the Sustainable Development Goals (SDGs). Our Award aims at promoting development cooperation projects and collecting data and indicators from the European Commission European Committee best European practices, thus offering cities and regions worldwide easily replicable solutions for sustainable A representative from the of the Regions development. Directorate-General for Mr François DECOSTER Send your application form to [email protected] or apply on www.platformawards.eu International Cooperation Vice-chair of the before Friday 15 December 2017 and Development (DEVCO) Commission for Citizenship, Governance, Institutional and External affairs (CIVEX) HOW CAN I APPLY? ADMISSION CRITERIA

• You are a European town, city, province or region cooperating with at least one local or regional European Parliament European Parliamant government from a partner country in Africa, Asia, South America... Ms Linda MCAVAN Mr Bogdan WENTA MEP, Chair of the Committee MEP, Coordinator of the • Your partnership contributes to your mutual development and to several of the selection criteria listed on Development (DEVE) Committee on Development below. (DEVE) • Your project is replicable elsewhere.

TIMELINE United Nations Congress of Local and Development Program Regional Authorities of the Applications Jury committee Award ceremony Mr Johannes KRASSNITZER Council of Europe 9 October to 15 December 2017 1 February 2018 21 March 2018 Mr Andreas KIEFER Coordinator of the UNDP Secretary General SELECTION CRITERIA ART initiative Members of the jury select three winners from among the nominees. The following themes will be particularly monitored:

• Local democracy • Development effectiveness and policy coherence Jury Committee Chair: Multi-stakeholder approach Gender equality • • Mr Frédéric VALLIER • Strategic approach • Innovation and creativity CEMR Secretary General

WHY SHOULD I APPLY? • To win the production of a video to promote your cooperation project (first prize) • To give visibility to your development cooperation culture, expertise and projects Supported by their experience and a criteria grid, jury members will select projects and announce • To win a trip to Brussels to discover the EU district with your project counterpart the winners of the PLATFORMAwards during a ceremony in Brussels on 21 March 2018. • To get access to the PLATFORMA network and expertise in workshops and conferences

12 13 PLATFORMAwards About PLATFORMA

The PLATFORMAwards are organised by PLATFORMA, the European coalition of local and regional We invite you to participate to the PLATFORMAwards (http://www.platformawards.eu/ governments – and their associations – active in city to city and region to region development cooperation. Since its creation in 2008, PLATFORMA has been representing more than 100,000 local ). These awards aim to reward the best city-to-city or region-to-region development and regional governments. All are key players in international cooperation for sustainable development. cooperation projects, promoting decentralised cooperation and collecting data and

The diversity of PLATFORMA’s partners is what makes the network unique. PLATFORMA reflects the indicators from the best European practices. diversity of local and regional governments’ realities in Europe and across the world.

The aim of PLATFORMA is to facilitate the exchange of knowledge and mutual learning, but also to strengthen the specific role of local and regional governments in development policies. Online applications are open on www.platformawards.eu until 15 December 2017. Apply now! In 2015, PLATFORMA signed a Framework Partnership Agreement (FPA) with the European Commission. Its signatories commit to take actions based on common values and objectives to tackle global poverty and inequalities, while promoting local democracy and sustainable development. We want this Award to be a success for you and for your members, and we want you to be a part of it, until the final ceremony on 21 March 2018 in Brussels. Other projects by PLATFORMA and its partners: Save the date on your agenda! • CONNECT: it is an innovative mechanism that connects international partners to exchange experiences, knowledge and skills. Its main asset is its «colleague-to-colleague» approach.

More information: platforma-dev.eu/connect The PLATFORMAwards are a great opportunity to raise the visibility of your • The European Days of Local Solidarity (EDLS): launched in 2016, they aim to inform and raise European citizens’ awareness on the need to combine the efforts of local and regional governments to build a more local and regional governments’ expertise, provide other local and regional sustainable and inclusive world. The 2017 edition is taking place from 10 to 24 November in a dozen of governments with relevant tools and contribute to the multiplier effect we European cities and regions. urgently need for global sustainable development. More information: localsolidaritydays.eu

Therefore we invite you to disseminate this message to your membership, but also to mobilise your “champion” local or regional governments active in international cooperation to apply.

CONTACTS PLATFORMA PLATFORMAwards To help us making the PLATFORMAwards a success, we need your support! If Square de Meeûs, 1 Olivier Baumard 1000 Brussels - Belgium +32 2 842 67 77 you need more information on the PLATFORMAwards, don’t hesitate to contact www.platforma-dev.eu [email protected] PLATFORMA Communication officer Hervé Devavry (email: herve.devavry@ccre- @platforma4dev www.platformawards.eu cemr.org ). Pictures: F. Decoster © CoR | L. McAvan: © European Union 2017 - Source EP | B. Wenta: © European Union 2017 - Source EP | J. Krassnitzer: © European Union | A. Kiefer: © Council of Europe | F. Vallier: © CEMR

Source: Georgina Mombo Rasero, Press Officer, Council of European Municipalities and Regions (CEMR), email: [email protected] or www.ccre.org; Twitter @ccrecemr

14 15 Our Public Service 2020 will build responsive and agile public service organisations to deliver better outcomes

The Department of Public Expenditure In the following sections, the public want to support and develop our public and Reform is now progressing a consultation document outlines the servants so that they are exceptional in successor to the 2014-2016 Reform Plan outline framework for Our Public Service their roles. We want to put citizens at the entitled Our Public Service 2020, which 2020: heart of what we do. We want to strive proposes 20 draft actions to implement to do our best every day in meeting the in order to deliver better outcomes Public consultation on Public needs of the public. We want to take for the public and to build responsive Service Development and pride in our Public Service. and agile public service organisations. Innovation Framework The Framework is based on the What is the consultation about? following three pillars: Delivering for We are working to improve our our Public; Innovating for our Future Public Service and want your Reforming the Public Service was and Developing our People and views a central part of the Government’s Organisations. It is anticipated that this response to the economic challenges third Plan will be launched in November We are preparing a new framework our country faced in recent years. 2017, as the public consultation finished to improve and develop our Public Considerable progress has been made on Monday, September 4th, 2017. Services. We want to hear your views in that time to improve the quality, The benefits of this approach include on our general direction and the 20 efficiency and effectiveness of services. better public transparency around the actions we propose to implement across Please see our latest progress report consultation process, and the ability the Public Service by 2020. Please take at http://www.per.gov.ie/en/public- to allow stakeholders to comment on part in this online consultation, or service-reform/ for information on other submissions. Members of the send a written submission to Our Public the most recent round of reforms and public were invited to submit their Service 2020 submissions, Reform and achievements. views on the proposed approach and Delivery Office, Department of Public the draft actions for the framework. Expenditure and Reform, 7-9 Merrion A new development and innovation Submissions were made via a dedicated Row, Dublin 2, D02 V223 or email us at: framework, Our Public Service 2020, consultation portal, by email to [email protected] provides direction and guidance for [email protected], or by public servants and organisations on post to ‘Public Consultation’, Reform and What is the Public Service? this new phase. It will be published Delivery Office, Department of Public in late 2017. We want to improve our Expenditure and Reform, 7-9 Merrion The Public Service covers a broad range capacity to meet the needs of the public, Row, Dublin 2, D02 V223. Commenting of organisations in Ireland. There are to collaborate better across the Public on the public consultation, Minister of more than 300,000 public servants Service and to communicate more State Patrick O’Donovan T.D. underlined including: effectively the good work that we do. that “it is important that we hear as • teachers, many voices as possible from members • civil servants, of the public. This is an opportunity to • nurses, have your say on the proposed actions.” • doctors, This is a public consultation so we want • local authority workers, The actions are grouped under to hear from as many people as possible. • the defence forces, and three key themes: The consultation ran over seven weeks • an Garda Síochána from July 13 – September 4, 2017. We 1. Delivering for our Public – what we will also be working through the Our public servants have a unique are trying to deliver for the public; Public Participation Networks responsibility to the people of Ireland 2. Innovating for our Future – how we within the local government – to work towards the common good are trying to do it; and system. These networks enable the of all. The overall success of the Public 3. Developing our People and public and organisations to voice Service is rooted in the decisions, actions Organisations – who will do it. their views and interests. and behaviours of these people. We

16 17 What? processes and continue to progress a set of management practices to to best communicate in writing, orally Please tell us Please tell us efficiency measures already underway. govern a reliable data system for the and online with citizens We will design ‘Better Service Delivery’ These include: Public Service which will improve its Do you have suggestions about What improvements do you think actions to improve: handling of data and benefit citizens; how we can communicate better? we could make to coordinate • the accessibility of our services; • extending shared services such as and Please tell us and collaborate more across the • the quality of our service; common payroll and HR systems • an Open Data Strategy: a strategy Public Service? • how we use technology and data; and across the public service; to make Government data more How do you think we can KEY THEME 2: Innovating for our • how we listen to, and communicate • centralising Government accessible (‘open’) which would make our Public Services more future Do you have ideas about how with, the Irish public. procurement of goods and services; result in new opportunities for accessible to all? we could improve our online • embedding business process improve- research, innovation, transparency, 8 Establish a Public Service Innovation services? These actions will help us to: ment; and engagement and greater efficiency Centre • reduce costs and increase efficiencies; • exploiting alternative methods of ser- 6 Engage more with the public while vice delivery We will develop ways to encourage 10 Embed programme and project • improving services and maintaining Please tell us We aim to involve the public in new thinking and innovative ideas management quality. We will do this to support the efficient designing ways to deliver frontline about how to do things better. We will and effective delivery of Public Services. How can we use data better to services. We want greater engagement establish a Public Service Innovation We aim to strengthen how well we With our ‘Innovation and Strategy’ deliver more effective Public between our Public Service Centre. We will do this to support manage programmes and projects. actions, we aim to make sure that the Services? organisations and our citizens. We problem-solving and innovation in strategies and policies that direct the Please tell us will listen to citizens to understand service delivery. Well-managed programmes and delivery of public services: their views and expectations so we can projects are critical to how we work, • can adjust to new challenges; Do you have any views on how we 4 Professionalise customer service provide the best public services and to the successful achievement • are rooted in evidence and experience; could improve the effectiveness solutions. We will seek to engage more Please tell us of Government priorities, the and and efficiency of Public Services? We want to provide the highest standards with citizens through: management of public finances and • are always focused on the real impact of customer service to our citizens. We What Public Services innovations the delivery of public services. of our policies and programmes on will do this by continuing to: • public consultations; are you aware of in Ireland or the public. 2 Accelerate digital delivery • open policy discussions, involving elsewhere? Project management helps identify • With our ‘People and Organisations’ • share and embed good practices academics, experts and members of priorities and effective allocation of actions, we aim to support the We will make more Public Services • implement the standards of service the public; Do you have examples of resources, monitoring of progress and 300,000 individual public servants available online which will work in the set out under customer charters; • customer surveys; and innovation in your organisation delivery of results. and the many organisations they same way as Revenue Online; Motor • provide training for our staff; and • public participation networks: or your community? work in. We will do this to make Tax Online; and Passports Online. • conduct quality checks and survey networks that enable the public We will encourage people to use more sure we have effective leadership and We will help citizens to access Public customer satisfaction. and organisations to voice their Do you have ideas on particular project and programme management management, and the right mix of Services that are available online. One views and interests within the local systems or services that could be skills and methodology to: skills and tools to allow our public example of this is the Getting Citizens government system. done better? servants to deliver quality services. Online Programme which focuses on Please tell us • improve how we work; and encouraging and empowering citizens • deliver better and more measurable What do we want to know? to participate fully in Ireland’s digital Have you experienced positive Please tell us outcomes. economy and society. and professional customer service 9 Strengthen whole-of-Government We want to know if you: from Public Services? What ideas do you have for collaboration Please tell us • agree with the direction we’ve set out; greater engagement between • have other ideas about what we Please tell us What was it about your experience Public Services organisations and We will develop ways of working Do you think programmes are should be doing; and that was positive? citizens? together across our Public Services, delivered and projects carried • have any ideas about how we can do What is your experience of our to deliver better coordinated Public out well by the Public Service? better. online Public Services? Or, was your experience less than Services and public policy. Where is it carried out well? Can positive? How can we improve? 7 Significantly improve communication we learn from best practice? The 20 Actions in the Public Do you have ideas about how we We will do this using: Services Development and could improve our online services? We want to improve how we explain Innovation Framework under 5 Make services more accessible what we do and what we offer to the • existing whole-of-Government 11 Prioritise evidence and evaluation the three key themes: public. cooperation initiatives, such as the 3 Optimise the use of data to provide We aim to increase accessibility of National Action Plan on Jobs; We will measure and use evidence of KEY THEME 1: Delivering for our services Public Services. Our Public Services We will communicate using clear • networks at local level such as Local success or failure in existing policy Public should be accessible to all. We will language to: Community and Development and programmes to learn from our We will use and fully exploit our data to make information as clear and as Committees (LCDCs), and at experiences and inform how we deliver 1 Drive efficiency and effectiveness in design better policy and services. understandable as possible, considering • explain our Public Services; and national level such as Cabinet Public Services with better outcomes service delivery This includes building: the diverse needs of our public. For • help build public understanding Committees. for citizens. example, the Universal Design Toolkit around policy and resource We will improve our administration • the National Data Infrastructure: for Customer Engagement sets out how decisions.

18 19 IPA Adverts_TF 09/11/2017 11:35 Page 2

Please tell us 14 Mainstream strategic workforce every Public Service body will have an Please tell us Who are we consulting? planning in the Public Service employee performance management How can we measure the real system in place by 1 January 2019. What do you think our Public This is a public consultation so we impact of services we deliver? We need to identify what future skills Service Vision should be? What want to hear from as many people as are required across the Public Service, do you see as the most important possible. The consultation ran over as well as where and when. Workforce Please tell us Public Service values? seven weeks from July 13 – September 12 Build strategic planning capability planning allows for succession 4, 2017. We will also be working planning to deal with potential loss of Do you think that having through the Public Participation We aim to significantly strengthen knowledge and essential skills as well performance management will 19 Increase employee engagement Networks within the local government how well we define our strategy as identifying the opportunities to help deliver better quality public system. These networks enable the direction, make decisions and allocate embed new skills. services? We want to measure and increase public and organisations to voice their resources. We will strive to overcome Public Service employee engagement. views and interests ISBN: 978-1-910393-18-5 €20.00 any barriers to putting these plans This history of Irish education traces in place. We want to further develop Please tell us 17 Promote equality, diversity and This means, we want to: What will happen? and analyses all facets of formal the skills that allow us to think inclusion education as it developed over a200- strategically so we can: What important challenges • listen better to our employees; We will take all the submissions we year time span. Part Ifocuses on the and opportunities do you think We will build a Public Service that: • consider their opinions; receive during the consultation into four foundational pillars –primary, consideration for the final version of secondary,vocational/technical and • plan for challenges and strategic workforce planning • value their contributions; and university education –upto1960. Part opportunities facing the Public could help the Public Service • values diversity; • make sure their views are taken on the framework. We will publish a report II, covering the period 1960 to 1980, Service; • make sure long-term meet? • promotes equality; board. with the results of the consultation focuses on amajor transitionary phase planning is effective; and • promotes and protects human and the key issues raised.After we when the state took amuch more • make sure our plans are flexible rights; incorporate the views of the public, a proactive reforming role in educational enough to adjust to new and 15 Build capability and skills • allows everyone to have a voice and Please tell us final version of the Framework will be provision, linked to its realisation that launched in late 2017. education was crucial to its policy for unexpected developments. to be listened to; and economic and social development. The We will identify training needs and • represents the wider population. Do you have ideas about how period from 1980 to 2016 is examined opportunities to make sure staff have we could engage more with and Join the conversation! as aparadigm shift in policy as the Please tell us the right skills to perform the job they listen better to our employees? state gradually opts for education need to do, at the right time. Please tell us Follow us on Twitter at @IRLDeptPER or as alifelong learning experience. It What important long-term at the hashtag #ourpublicservice2020 incorporates provision from early childhood learning through all life’s challenges do you think the We will also develop our training Do you think the Public Service 20 Review Public Service culture and stages to old age, with aqualifications Public Service needs to prepare capacity, to develop skills in areas like: is sufficiently representative of values Source: authority facilitating accumulated for? What should our priorities our population? achievements. The book contains a http://www.oireachtas.ie/parliament/mediazone/pressre- broad overview of this eventful era and be in relation to strategic • information and communications We aim to measure organisational leases/2016/name-38464-en.html planning? technology (ICT); What improvements could we examines in detail, through seven culture through culture and values chapters, the policies and developments • human resources (HR); make? reviews. that have taken place in each sector of • data analysis; and the system. KEY THEME 3: Developing our How can we better fulfil our • leadership and management Organisational culture describes the Throughout the study reference is People and Organisations public-sector duty to promote organisational values, assumptions made to the extensive source material human rights and equality and and beliefs that govern how on which the analysis is based. This 13 Embed strategic human resources Please tell us prevent discrimination both for people think and behave in their material is listed in the references for management in the Public Service our customers and our staff? organisations. We want a thriving, individual chapters and in the extensive What skills do you think should bibliography covering the entire period dynamic, positive, inclusive and under review. We want to make sure that human be a priority for the Public supportive organisational culture. In resources support the achievement Services? 18 Articulate Public Service vision and such a culture, employees are valued As the study covers all aspects of the formal education system over such a of the priorities and organisational values and supported in their jobs to do their long and formative era, it is hoped that strategies of Public Service best, so that they can deliver the best it will meet the needs of many readers – organisations. This will help us to 16 Strengthen performance At the heart of good public sector Public Services for our citizens. teachers, education students, educational deliver the best possible Public Services management governance is the desire to serve the leaders, policy-makers, researchers, and solutions for citizens. public interest and work for the greater parents, industrialists and students of comparative education. We want to manage the development good of all citizens. Values are the Please tell us of employees’ skills and performance cornerstone of good governance. An Please tell us overarching Public Service vision and Are there improvements Public Publishing Division so that they can perform at their best. Institute of Public values will inform the direction of the Service organisations can make Administration What improvements do you Under the Public Services Stability Public Service. This will enable us to to improve their organisational Tel: (01) 240 3600 think we can make to ensure Agreement 2017 (draft agreement clearly explain who we are, what we culture? email: [email protected] strategic HRM is meeting the reached between Government and stand for and what we aim to achieve. www.ipa.ie needs of the Public Service? the public service unions), if ratified,

20 21 Service. The Renewal Plan delivers 25 major Actions were implemented; Civil Service Renewal: on a key Programme for Government and of the 104 specific sub-actions, commitment, and represents a 14 completed and 54 at least partially fundamental new vision and direction underway. Work has also started on for the Civil Service. The Plan is the the development of a new shared Third Progress Report launched model for Learning and Development, culmination of over 12 months work on establishing recognition of staff by two separate but related groups: the excellence and innovation through ISBN: 978-1-910393-17-8 Independent Panel on strengthening an annual Awards ceremony, and the 408 pages, €39.00 Civil Service Accountability and On Friday, June, 30th, 2017, the Minister wide Employee Engagement Survey. Establish a new shared model hosting of open policy debates. P&P €3.00 Performance, http://www.per.gov. for Finance and Public Expenditure The development of a new Civil Service for delivering learning and ie/civil-service-accountability- Third Progress Report on the and Reform, Paschal Donohoe T.D., People Strategy is an example of the new development (Action 9) consultation-process/ and a Civil Service Implementation of the Civil Service published the Third Progress Report HR initiatives that support high levels of With over 40,000 copies sold since its Renewal Taskforce, http://www.per.gov. Renewal Plan: on the implementation of Civil Service performance, to meet current and future Significant progress has been made in inception, this fully updated fifth edition ie/?p=15607 made up of civil servants Renewal, http://www.per.gov.ie/en/ business needs’. preparing for the introduction of the of the highly successful Human from all Government Departments. • Third Progress Report, http://www. civil-service-renewal/ This large-scale new shared Learning and Development per.gov.ie/wp-content/uploads/ Resource Management in Ireland draws The engagement process for the renewal transformation programme supports a The Plan itself represents a very model. Third-Progress-Report-pdf on contemporary research evidence and programme involved face-to-face more unified, professional, responsive, comprehensive and ambitious change • Third Progress Report Key Messages, data on human resource management consultations with almost 2,000 staff open and accountable civil service. programme for the civil service and Introduce talent management http://www.per.gov.ie/wp-content/ (HRM) and employment relations (ER) and stakeholders to gauge their views on its staff. The Minister highlighted his programmes (Action 10) uploads/Third-Progress-Report- in Ireland, while also incorporating key what works well in the Civil Service, and Speaking at an event to mark the launch appreciation for the support that has Key-Messages.pdf international advancements in the field. what is in need of change. Government of the report the Minister commented: been shown for the agenda across the Pilot executive leadership programmes Ministers and members of both Houses Second Progress Report on the THIS NEW EDITION: ‘I am very pleased to see the significant wider civil service saying: “I would for Senior Public Service and Principal of the Oireachtas were also asked for Implementation of the Civil Service progress that has been made during like to acknowledge the continuing Officer levels were introduced as part of • Provides a critical, evidence-based their views; in addition to contributions Renewal Plan: the latest phase of implementation of engagement of staff on the Renewal a new talent management initiative. review of the concepts of strategic from the heads of Departments and the Civil Service Renewal Plan. We are Plan and their willingness to embrace • Second Progress Report, http:// HRM and ‘best practice’ HRM Offices of State, members of the public, seeing the real impact of the changes the actions in the plan. I also want to Improve project management www.per.gov.ie/wp-content/ • Reviews the role and international parties, and expert bodies. throughout the civil service which is commend the Civil Service Management capacity (Action 17) uploads/Second-Progress-Report- organisational contribution of the focused on developing the capability Board (CSMB) for collectively overseeing pdf specialist HR function and the The Renewal Plan focuses on driving and capacity of the civil service. This the delivery of the plan and their strong The Civil Service Project Management • Second Progress Report Key respective impact of newer modes practical change through 25 specific is being achieved through a number leadership on this agenda.” The Third Leaders and Advisory Service (PMLAS) Messages, http://www.per.gov. of HR service delivery (e.g. HR actions in four key areas: ie/wp-content/uploads/Second- of actions to enable a more unified, Progress Report includes details on and a Project Managers’ Network business partners and HR shared Progress-Report-Key-Messages.pdf professional, responsive, open and the priority initiatives that have been was established to improve project service centres) Unified – Managing the Civil Service accountable civil service.’ The Minister progressed and the progress made since management capacity. 1. • Analyses recent developments in as a single unified organisation also noted that: “If we are to meet future the commencement of the Renewal Plan DPER are keen to continue hearing the Irish and global economy and Professional – Maximising the challenges effectively, we need the in late 2014. Strengthen policy-making skills 2. from all stakeholders, especially their impact on workforce performance and potential of civil service to deliver policy objectives (Action 22) the public. If you have any views management all civil service employees and through modern processes and systems The actions prioritised for the third or comments on the plan or its • Investigates the impact of ICT on organisations and also through innovative ways of phase of implementation were: Work is advancing on the development implementation please submit your HRM practice, focusing on the use Responsive – Changing our culture, working within and across Government of a guidance framework for policy- 3. views: by email to: [email protected]. of HR analytics to inform HR structure and processes so that we Departments. The actions that are being Whole-of-Government pathfinder making to support Departments. This ie or by post to: Civil Service Renewal decision-making become more agile, flexible and Department of Public Expenditure and delivered under the plan are helping to learning outcomes (Action 5) will provide support for Departments • Examines contemporary events in responsive Reform 7/9 Merrion Row Dublin 2. achieve this”. on the fundamental stages of policy- the Irish labour market and the Open and Accountable – Three pathfinder projects are piloting making and will ensure a consistent 4. implications for HRM Continuously learning and A full copy of the plan is available to At the launch, Mr. Robert Watt, new ways for delivering Whole-of- approach to policy-making is embedded download: http://www.per.gov.ie/wp- • Reviews advances in employee improving by being open to external Secretary General of the Department Government work. throughout the civil service. content/uploads/The-Civil-Service- recruitment, selection and ideas, challenge and debate. of Public Expenditure and Reform Renewal-Plan-October-2014.pdf development, using the latest Irish stated that: ‘The Civil Service has Develop strategic HR capability and international evidence gone through an enormous period of (Action 7) Key Messages on the Third Progress The remaining action points will be • Evaluates changes in Ireland’s The Programme Management Office in implemented during the fourth (and dispute procedures, notably the change, and this latest progress report Report: the Department of Public Expenditure on the implementation of the Renewal A Civil Service People Strategy has been final) phase of delivery, which will Workplace Relations Act (2015) and Reform has been operational bring the cycle up to end December Plan reflects very positively on the finalised and approved by the Civil On October 30th, 2014 the Minister and the establishment of the throughout the development of all 2017. civil service around a whole suite of Service Management Board (CSMB). for Public Expenditure and Reform these plans and the work is led by the Workplace Relations Commission issues. Staff are critical to achieving This strategy will strengthen strategic and the Taoiseach launched the Civil Civil Service Management Board. • Provides a critical review of Source: the ambition in the plan. Departments HR capability across all civil service Service Renewal Plan. This ambitious Good progress has been made on both reward and performance are implementing various initiatives in organisations and sets the strategic HR plan incorporated a vision and a three- priority and non-priority actions: from http://www.per.gov.ie/en/minister-launches-third-pro- management systems, drawing on October 2014 – July 2015, 23 out of the gress-report-on-civil-service-renewal-ambitious-ac- evidence and experiences in Irish response to the first-ever Civil Service- agenda for 2017 to 2020. year action plan to renew the Irish Civil tion-plan-is-delivering-major-change/ organisations

22 23 Come to Bilbao 2018 if you...

• are dedicated to making equality, diversity & inclusion a reality. • want to connect with representatives from the most inspiring and advanced cities, towns and regions. • are ready to explore how mayors, local and regional leaders from Europe and beyond operate on the ground.

#cemrbilbao2018 Share your expertise ideas with...

www.cemrbilbao2018.eu

local and regional representatives and administrators who work in the fields of Join hundreds of local and regional leaders. equality, diversity and inclusion • experts, civil society organisations and academics Discover how to build communities that • representatives of international organisations and networks value everyone.

Picture this: a society with a diversity want to make this a reality everywhere Our 2018 conference in Bilbao is the Exchange with us on... of citizens, in which all are included in Europe. Come to the Council of place to share ideas and discover how and all are equal. Its citizens have a European Municipalities and Regions to build inclusive communities that higher quality of life and they are in the (CEMR) conference from 11 to 13 June value everyone. In Bilbao and beyond, best environment to unleash their full 2018. Exchange with mayors, local and differences unite us. potential. regional leaders and all those who are • employment committed to equality, diversity and • the European Charter for Equality of Women and Men in Local Life This society is already a reality in inclusion. • human rights many towns, cities and regions. We • LGBT+ • migrant integration • multiple discrimination • public management and services • the UN Sustainable Development Goals

https://www.cemrbilbao2018.eu/index.php/eu/registration-fees?acm=7238_54

24 25 Cohesion policy Fingal County Council adopts An article by Pierre Vander Auwera, Communication Advisor in CEMR’s latest progressive budget of €227m October newsletter raises some interesting aspects of Cohesion Policy.

EU Commission proves our point: regions are equal when it comes to according to local specific needs. For On November 7th, 2017, Fingal County making it the third most populous local The Budgetary Process ‘cohesion policy needs to be population growth. Some face serious example, a municipality might need Council adopted a progressive budget authority area in the country. Fingal is stronger and more relevant’ difficulties with depopulation. But we funds for social inclusion through sport for 2018 which will see an increased Ireland’s fastest growing county having The budgetary process is a statutory have high expectations: with a strong and culture, and not just technological investment of €11.3m from last year seen its population grow by 8.1 per cent process, undertaken annually by all You know it. We believe a strong cohesion policy, these regions can innovation. Also, to increase the impact to ensure the Council keeps pace with since 2011 and almost double over a local authorities. The process defines cohesion policy needs to be at the heart build innovative solutions and develop of the funds and the money being used, the increased demands of a county that 25-year period, from 152,766 in 1991 the income and expenditure for the of the future of Europe. Cohesion policy the necessary services and facilities for the EU should focus on strengthening has the fastest growing and youngest to 296,214 in 2016. Fingal’s significant Council for the coming year. Budgetary needs a stronger “place-based approach”: jobs and well-being, thereby attracting the capacity of all municipalities population in Ireland. economic advantages includes Dublin policy is determined in consultation an approach that leaves no town or more investments and people. We are and regions (and not only Managing Airport, fast access to Dublin Port, rail, with elected members, officials and with region behind. We should not view convinced that this focus would narrow Authorities). Fingal County Council is the Local road, power and telecommunications consideration to the estimates of funding cohesion policy from a closed, sectoral down territorial disparities. Authority for the administrative county infrastructure and the availability available through the Department of point of view, but approach territorial Finally, if you live in a European of Fingal. Fingal is located to the north of serviced and unserviced land for Housing, Planning, Community and development as a whole, and address Investment rules should be more municipality or region, you are directly of Dublin City and is also bordered development. Proximity to Dublin city Local Government and in particular the every aspect upon which it touches. flexible affected by cohesion policy. CEMR by South County Dublin, Meath and centre and its location on the Dublin- Local Property Tax allocation. There But don’t just take our word for it: on believes the debate on the future of Kildare, and to the east by the Irish Sea. Belfast economic corridor, ensures is also a public consultation process in 9 October, the European Commission Some people claim that municipalities cohesion policy should go beyond the The county covers an area of c. 448 sq. continued future growth for Fingal. relation to the Local Property Tax. published the 7th Cohesion Report, and regions should invest more. But how EU institutions’ halls. It should take km. Fingal has a population of 296,214, which proves our point in many ways. are they supposed to do that when EU place in the territories themselves, the Our adviser on the issue, Marlène fiscal rules prevent them from investing? ones cohesion policy is actually about. The elected members of Fingal County Council have a number Siméon, walks you through it. When local governments borrow, their That’s why we are proud to be launching of key functions in relation to the budgetary process: investments count as government debt, local dialogues with the support of DG Cohesion generates jobs and skills so they’re not allowed to invest. If we REGIO: a cycle of 60 debates on cohesion Adoption of the Budget Commercial Rates want our economies to grow, the co- policy taking place across European The report also shows that cohesion financing for structural funds should regions in eight Member states in the Members may adopt the Budget with or without Members decide on the determination of Annual Rateable policy created the right environment for not be counted in the debt, as it is coming months. amendment and must approve the sums provided for Valuation which decides the Commercial Rate which is charged jobs and skills and boosted the economy dedicated to productive investments. transfer to the Capital Account to local businesses. when needed. In fact, the Commission Why focus on beyond 2020? says that skills should be one of the Focus on the future Local Property Tax Rates on Vacant Properties investment priorities for cohesion policy The amount of money the EU spends The Members have the power to vary the Local Property The members also have the power to determine the proportion in the future and we could not agree More positive developments, indicates in different fields is defined within Tax Rate (Local Adjustment Factor) by plus / minus 15 per of rates refunds which will apply to vacant commercial more. Commenting on this, Marlène Marlène: the report underlines the the Multiannual Financial Framework cent properties. stresses that better skills for citizens need for a single set of rules for all (MFF) which covers a period of seven means better chances of finding jobs structural and investment funds to years. The next seven-year MFF period and generating growth. Enhanced ensure more coherent investments (the EU’s spending plan) will start in The €227m budget specially targets Spending on Economic Development €767.25 for every one of the county’s skills also help reduce poverty, youth and simplification. CEMR and its 2021. It is a huge step, and we want to investment in five key areas of the and Tourism will also be up by nine per 296,214 citizens and is a major stimulus unemployment and social exclusion. associations have always supported this. make sure it includes a strong cohesion Council’s overall strategy which will cent to €21m and there is a five per cent to the local economy. For every €1 spent With a strong cohesion policy and That’s the way cohesion policy should policy, for all our municipalities and ultimately benefit all citizens of Fingal. increase in community investment. by the Council, an additional €1.72 is training, this becomes possible. move forward in the future. regions. These are Housing and Homelessness, The Council’s planned expenditure of spent downstream in the economy and Economic Development, Services to €227,268,000 next year will fund its day- this means that the total contribution to Cohesion should help address the Getting back in touch with Source: Citizens, Building Communities and to-day operations as well as contributing economic output is over €0.5 billion. The challenge of depopulation territorial reality Growing Tourism. Expenditure on to the advancement of Fingal’s Capital employment impact is also substantial Pierre Vander Auwera, Communication Advisor, The Council of European Municipalities and Regions (CEMR) October housing and homelessness rises by Programme which will cost €502m over and for every position directly employed For the first time, in 2015, deaths At the moment, the priorities of cohesion 2017 Newsletter, almost 11 per cent to €61m while the a three-year period (2018-2020). within the council, an additional three outnumbered births in the EU. policy are often out of touch with the http://ccre.org/en/actualites/view/3598 or email : pierre. Council’s road works programme will jobs are supported as a result. This means As striking as this is for the whole real needs of municipalities and cities. [email protected] increase by nine per cent to almost €26m. The 2018 Budget represents a spend of that the total employment contribution continent, explains Marlène, not all Priorities should be clearly identified from Budget 2018 is over 4,000 jobs.

26 27 Councillors opted to reduce the basic will be ring-fenced for spending across Welcoming the adoption of the 2018 rate of Local Property Tax (LPT) by 10 key areas. Budget by Councillors, who voted by Mid-Term Review of the Capital Plan: per cent at a meeting on September 30 votes to four in favour, the Chief 11 which yielded an extra €1.9m in There will be an additional €650,000 Executive of Fingal County Council, discretionary income and this has been spent on public lighting, traffic, Paul Reid, outlined that “this is one of Report to inform future capital funding ring-fenced for spending in key areas. footpaths and bridge maintenance and the most progressive budgets adopted a similar amount will be used to fund by any Irish Local Authority and allows This will see an additional €730,000 remedial and refurbishment works on the Council to continue to meet the priorities being invested in library services, community centres throughout the growing demands of having to cater for a On Thursday, September 13th, 2017, delivery of the Action Plan for Housing in the context of the 2018 Estimates. community events and facilities and County. A further €650,000 will used county that has the fastest growing and the Minister for Finance and Public along with other commitments made Building on this investment, the the arts programme and €500,000 being to provide funds for capital works on youngest population in the country as Expenditure & Reform, Paschal in Estimates 2017. An assessment of the Minister will publish a new 10-year used to fund the Council’s initiatives to the Council’s housing stock including well as a rapidly growing local economy. Donohoe T.D., published the Report quality and capacity of existing public National Investment Plan for the period tackle homelessness. A further €113,000 heating system upgrades and the This has brought challenges, such as the of the Mid-Term Review of the Capital infrastructure and the main drivers of 2018-2027 alongside, and in support of, will be spent on the Council’s housing replacement of items such as doors and housing and homelessness crisis, but the Plan: Building on Recovery 2016-21, future demand for public investment the forthcoming new National Planning stock, €250,000 will be invested in windows. extra funding we will obtain from Local http://www.per.gov.ie/wp-content/ were core elements of the review. This is Framework. The 10-year National parks, open spaces and playgrounds Property Tax and Commercial Rates has uploads/capital-plan-review-2016-2021. crucial in providing evidence to inform Investment Plan will also include with €200,000 going towards additional A further €250,000 will go towards allowed us to increase our spending by pdf . The Report sets the scene for decision-making on the allocation of proposals for structural reform of public street lighting and road maintenance. economic development promotion over five per cent and invest more into decisions by Government on the the substantial additional resources investment in terms of the planning, The remaining €116,000 will be spent and improvement works at the Dublin key areas of our overall strategy.” allocation of the additional €4.1 billion available for public investment in selection and delivery of capital projects. on tourism promotion and funding for Enterprise Zone, while €270,000 is to in Estimates 2018, for capital investment Estimates 2018’. This will be informed by the Public events throughout the county. be spent on refurbishing bottle banks over the period 2018-2021, and the Investment Management Assessment throughout Fingal and improvement A copy of the draft 2018 Annual Budget preparation of a new 10-year National Based on the analysis, the review of the (PIMA) undertaken by the IMF in July For the first time since 2009, Councillors works at the Council’s two recycling can be viewed at http://fingal.ie/media/ Investment Plan to sustain national Capital Plan has identified a number of 2017. voted to increase Commercial Rates by centres in Coolmine and Swords. DRAFT%20BUDGET%202018.pdf economic and social progress over the key sectors as priorities for investment, longer term. The review draws on an including transport, education and two per cent. This is the first increase in The Capital Plan, which was published evidence base that includes detailed housing. These findings provide a in 2015 (http://www.per.gov.ie/wp- rates in Fingal since 2009 and follows a Within the 2018 Budget, a total of submissions by Departments and detailed evidence base which will assist content/uploads/capital-plan-final. number of rate decreases in the early €61.1m will be spent on Housing and For further information contact press@ Offices, http://www.per.gov.ie/review- Government in selecting priorities for pdf), set out a six-year framework for part of this decade. Fingal, which has Building with €42.7m budgeted for fingal.ie of-the-capital-plan-2016-2021/, and an the allocation of the €4.1 billion of substantial infrastructural investment the highest compliance of rate payment Environment and €42.5m for Recreation extensive public consultation, http:// additional funding now available over in Ireland out to 2021. in Ireland at 95.63% for 2016, also and Amenity. Road Transportation & www.per.gov.ie/public-submissions- the period to 2021. retains the distinction of having the Safety will receive €25.8m and Water to-the-review-of-the-capital-plan/ , as Since then, an additional €5.14 billion lowest rate among the four Dublin Services €20.7m while €21.1m has been well as an Infrastructure Capacity and Minister Donohoe concluded: ‘From in Exchequer capital investment was Local Authorities. The rate increase set aside for Development Incentives Demand Analysis, http://www.per.gov. a longer-term perspective, the review originally allocated in the 2016 Summer will provide an additional €2.47m in and Controls. ie/wp-content/uploads/infrastructure- of the Capital Plan will provide a Economic Statement (SES) in June 2016 spending for the Council and this too demand-capacity-analysis-full-draft-01- significant input into the development for increased public capital investment 09-17-final.pdf completed by the Irish of a new long-term 10-year investment over the period of the Capital Plan. Government Economic and Evaluation plan, to be published in conjunction Increase/ Service (IGEES) in the Department of with the Minister for Housing, Planning A further €1.5 billion has been Expenditure Description Decrease on Public Expenditure and Reform. and Local Government’s new National allocated by Government from the €’000 2017 Budget Planning Framework (NPF) – the Rainy Day Fund, as set out in the 2017 Minister Donohoe welcomed the objectives of which are fundamental to SES, over the period 2019-2021. Housing & Building 61,107 +10.9% publication of the Mid-Term Review of the achievement of long-term economic, the Capital Plan which as particularly social and environmental sustainability’. Taking account of the significant Road Transportation & Safety 25,857 +9.0% timely given that the context for The forthcoming National Planning resources of €2.2 billion which have Water Supply & Sewerage 20,727 -2.0% public capital investment has changed Framework (NPF) has a critical role to been provided to support the delivery Development Incentives & Controls 21,108 +9.3% dramatically in the relatively short play in influencing the pattern of future of the Action Plan for Housing over the Environmental Protection 42,728 +2.3% period since Building on Recovery investment in public infrastructure, to period and other commitments made was published in 2015. The Minister underpin future growth on a balanced in Estimates 2017 with implications Recreation & Amenity 42,519 +5.4% outlined that ‘the significant progress regional basis with a particular focus on for 2018 and 2019, €4.1 billion in Agriculture, Education & Health & Welfare 1,060 +13.0% made in restoring the public finances the development of Ireland’s regional additional capital expenditure is Miscellaneous Services 12,164 -10.9% and the transformation in economic cities. to be allocated on the basis of this TOTAL 227,270 +5.2% performance over the past two years has review in Estimates 2018. enabled Government to increase capital Next Steps expenditure by a further €4.1 billion The Government will make final Source: over the remaining period of the Capital decisions on the allocation of the http://www.per.gov.ie/en/minister-donohoe-publishes- Plan. This is in addition to the €2.2 additional funding available for public mid-term-review-of-the-capital-plan-2016-2021/ billion already committed to support the investment over the period 2018-2021

28 29 positive and engaging and there was a of the region using a bottom up or a rapidly changing environment and New North West Strategic Growth clear sense of commitment to helping grass roots planning process. This it is about ensuring that the region is us drive forward our strategic priorities.” region is unique in its offering. Derry in a strong position to respond to the Similarly, Derry City and Strabane is the fourth largest city on the island of challenges and opportunities presented Partnership District Council Chief Executive John Ireland, we have a history of strong cross post-brexit.” Kelpie believes that the opportunities border connections, as a region we are presented by this unique and innovative renowned for our rich heritage, culture A strong momentum to promote is the first of its kind on the island of acknowledged the importance of having Partnership approach will allow the and tourism offerings and we have a Source: region to realise the full potential of the growing reputation as a compelling Anne Marie Conlon, Communications Officer, Donegal continued growth and prosperity in the Ireland and represents a new and exciting the various departmental representatives County Council, email: [email protected] North West City Region was on display approach to joined up government that around the table saying “their input and opportunities that exist. “This approach investment proposition across many at the second meeting of the recently has the potential to bring about real and co-operation is vital if we are to realise is about working collaboratively at a industries. This Partnership is about established North West Strategic Growth positive change for the region. Jointly the potential of the entire region by local, regional and central government enabling the region to grow and prosper, Partnership which took place in the led by Donegal County Council and focusing on key critical areas that will be level to achieve the strategic priorities it is about developing our resilience in Radisson Hotel in Letterkenny at the end Derry City & Strabane District Council, instrumental in achieving meaningful of June, 2017. the Partnership has been endorsed by progress. I am delighted with the both governments through the North level of positive engagement at today’s In addition to the two Council Chief South Ministerial Council and is made meeting and of the willingness of all Executives, the Mayor of Derry City up of senior government officials from those involved to go work with us across and Strabane District Council and all Government departments in the a number of fronts. There is a genuine An Cathaoirleach of Donegal County Republic of Ireland and Northern Ireland sense of momentum among all the Council, the chair and co- chair of the working together to collectively resource members of the Partnership to achieving North West Regional Development the regions key priorities for growth and a vision of growth and prosperity for Group, government representatives development with a commitment to the region.” Mayor of Derry City and from all the Government Departments building a more resilient economy in the Strabane District Council Cllr. Maolíosa in Northern Ireland and the Republic of North West City Region. McHugh believes that this new North Ireland were in attendance: West Strategic Growth Partnership is The Partnership which is being shining a light on the North West City Republic of Ireland supported by the International Centre Region and is hugely significant for this Department of the Taoiseach for Local and Regional Development area. “This new partnership structure is Department for Public Expenditure and (ICLRD) heard from the Chief Executives building on the existing strong working Reform of both Donegal County Council and relationship between both Councils and Department for Housing, Planning and Derry City & Strabane District Council to have every Government departments Local Government on the ongoing work in the Donegal both north and south represented at Department for Social Protection County Development Plan process and a senior level means that there is a Seamus Neely, Chief Executive of Donegal County Council; Cathaoirleach of Donegal County Council Cllr. Gerry McMonagle; Derry City Department for Foreign Affairs and the Strategic Growth Plan for the Derry concerted, focused and collaborative and Strabane District Council Chief Executive John Kelpie; Mayor of Derry City and Strabane District Council Cllr. Maolíosa McHugh; the Trade and Strabane area. The importance of approach at all levels of government chair and co- chair of the North West Regional Development Group, and government representatives from all the Government Departments Department for Regional Development, these strategic planning frameworks when it comes to joint planning and the in Northern Ireland and the Republic of Ireland pictured at the meeting of the new North West Strategic Growth Partnership Rural Affairs, Arts and the Gaeltacht was highlighted in terms of informing resourcing of our strategic priorities.” Department of Education & Skills the priorities of the Partnership with a Department of Jobs, Enterprise & view to driving forward the economic, Acknowledging the growing Innovation environmental and social regeneration momentum around the North West Department of Health of the region. Strategic Partnership and in particular, the strong commitment shown by the Northern Ireland Discussions ensued around a number senior officials to this process, Seamus Department for Communities of key strategic priority areas for the Neely, Chief Executive of Donegal Department for Finance region including critical transport County Council emphasised that “this Department for Infrastructure infrastructure requirements, industry, is all about facilitating greater day to day Department for Education the economy and the associated joint working across the administrations Department for Health skills needs, and realising the regions and local government through shared Department for Agriculture, cultural and heritage tourism potential approaches and co-ordinated planning Environment and Rural Affairs particularly in light of the upcoming and delivery focusing on the three Department for the Economy European Year of Cultural Heritage. key pillars of economic growth and NI Executive Office investment, physical and environmental Speaking following the meeting, development and social and community This Partnership, which held its Cathaoirleach of Donegal County cohesion and wellbeing. Discussions inaugural meeting in December 2016, Council Cllr. Gerry McMonagle at today’s meeting were extremely

30 31 Cork County Council launches Ireland’s first public service design centre Service rePublic Cork County Council, in a unique • Cork County Council and CIT By developing our collective expertise partnership with highly regarded will benefit by sharing resources in Service Design, we are cultivating third level institution Cork Institute of and expertise and delivering live skills, ideas and knowledge and building Technology, has established Ireland’s projects through Service rePublic a community of service designers in first public sector service design centre - Cork”. Mr. Lucey went on to say, “This Service rePublic - based in County Hall, Speaking at the launch in May, Mayor of is a first in Ireland. Service rePublic Cork. Its mission is to help people to the County of Cork, Cllr Séamus McGrath will produce a fundamental change in have better lives by delivering the best noted the opportunities available to how our services will be delivered. I services for all. The centre, called Service the people of Cork County to be a part am confident that these changes will rePublic, will create better services by of, and have their say in, the future improve our service offerings. I look engaging with users and identifying of Council services, “Service rePublic forward to showcasing the benefits that what matters to them. Service rePublic will engage with citizens, users, elected will have been realised in Cork at an was established in January 2017, and members, communities, businesses, international conference that we will be hosting here in September 2017. Pictured at the launch of rePublic are Tim Lucey, Chief Executive of Cork County Council, Orla Flynn, Vice-President for External Affairs, was officially launched in May 2017. public and private stakeholders enabling CIT, and Cllr Seamus McGrath, Mayor of County Cork. The collaboration between third level them to be a part of the design, and On Tuesday 26th September, 2017, Service rePublic hosted the institution Cork Institute of Technology creation of, better services. Service Design is the set of tools and techniques, in the public sector in Ireland by using citizen engagement, and is based in ‘International Service Design (CIT), the first in Ireland to offer a rePublic is a transformation of customer such as stakeholder mapping, service Service Design for transforming our Cork County Council’s Head Offices in Experience’ at Fota Island Resort in Cork. dedicated Special Purpose Award in services. It will fundamentally change blueprinting, customer journey services with the public. We are proud County Hall, Cork. The centre represents The event was organised by Cork County Designing Innovative Services, and Cork how services are delivered by placing a mapping, which can help to solve of our strong connections with citizens, a unique partnership between local Council (CCC) and Cork Institute of County Council, the second largest local more innovative focus on those who use problems by making the services businesses and communities across Cork government and a third level institution, Technology (CIT) in conjunction with authority in the Republic of Ireland, these services and on how outcomes can delivered more useful, usable, efficient county, and we are in a unique position and marks the beginning of a new, the Service Design Network (SDN) marks the beginning of a new, exciting be delivered as efficiently as possible.” and user-centred. to use and develop these relationships to exciting approach to service delivery in which represents the global service approach to service delivery in the Chief Executive of Cork County Council, improve services and make people’s lives the public sector in Ireland. Speaking design community internationally. This public sector in Ireland. Service rePublic Tim Lucey also spoke of the prospects Service Design promotes a design-led better.” Conference delegates will learn about the collaboration between Cork is the first event of its kind in Ireland aims to transform how Cork County that Service rePublic offers and the very approach to transforming services about the innovative and transformative County Council and CIT, Dr Orla Flynn, and was opportunity for 400 delegates Council operates, by looking outwards meaningful changes it would mean to and aims to develop better services ways that Service Design is having an Vice President for External Affairs, CIT, from all sectors interested in service rather than inwards, by engaging with Council customers and staff, “Service by working with service users to impact in Ireland and internationally. It said “CIT is delighted to be involved in design and design thinking to meet citizens, users, elected representatives, rePublic will streamline services for understand their needs. September 26th is a unique opportunity for delegates to the Service rePublic partnership with and share their ideas and experience. It communities, businesses and other our citizens by improving access to saw national and international design hear first-hand from an array of highly Cork County Council. We look forward is a unique opportunity for delegates to stakeholders (public and private). information and incorporating services and innovation leaders converge in Cork influential and respected speakers about to working together to raise awareness of hear first-hand from an array of highly to our online portal, YourCouncil. to discuss service design policies and the growing range of Service Design service design and design thinking, and influential and respected speakers Service rePublic use an all-inclusive ie. It will enable the Council to better perspectives in an international context initiatives that are underway in both the indeed to enhancing our own services in about the growing range of service approach to co-designing and co- understand their needs.” and present best-practice exemplars of public and private sectors. International CIT through Service rePublic.” design initiatives that are underway creating better services. service design in both the public and speakers included Prof. Birgit Mager, in both the public and private sectors. Service rePublic is: Cork County Council has led this private sectors. This is the first event of President of the Service Design Network; Service Design Case-studies Design is a major factor in contributing • creating better services for citizens initiative together with the active its kind in Ireland and will be an exciting Louise Downe, Head of Service Design to the transformation of products and and users by designing them using support and engagement of Cork conference for people from all sectors for the UK Government & Government A Tale of Two Coffee Shops services for all types of organisations. a collaborative approach Institute of Technology. Both interested in Service Design and design Digital Services; and Sarah Drummond, It allows companies to become more • developing opportunities for organisations face similar challenges in thinking, to meet and share their ideas Co-Founder and Managing Director What makes people choose one coffee competitive and innovative and to citizens, communities and business terms of improving access to services and experience. The format includes of Snook, Award winning Service shop over another when both offer the deliver value to their customers. Design (by leading and facilitating elements and increasing satisfaction levels among rapid-fire presentations and expert panel Design Consultancy. National speakers exact same coffee for the same price? led innovation can make services more of the Cork County Local Economic users. Speaking of the collaboration, Ms. discussions along with opportunities for included Pat McLoughlin, Chairperson And what makes them come back, efficient, effective and at the same & Community Plan) Orla Flynn, Vice President for External delegates to network with national and of the National Oversight and Audit again and again? Here is a short video time deliver faster, clearer services that • co-designing new futures (tackling Affairs CIT commented, “CIT are international leaders in Service Design. Commission (NOAC). explaining why putting people at the people actually want. Design can help societal challenges, e.g. ageing delighted to partner with Cork County Speaking ahead of the conference, Tim heart of the experience, embracing co- to change employee behaviour and population) Council on this open, collaborative and Lucey, Chief Executive of Cork County Service rePublic comprises a dedicated, creation, and taking a holistic approach solve practical problems by shaping the • adopting a developmental view of vibrant approach to delivering user- Council, stated that “Cork County multi-disciplinary team of staff is what Service Design is all about: customer experience over time. Service local government centred services in both organisations. Council is excited to be leading the way specially trained in Service Design and https://vimeo.com/212939377

32 33 Fjord—Finnair Scientist. Nurse. Engineer. Whatever. Source: The Finnair digital customer The voices of the Cancer Experience http://www.servicedesignireland.com Toolbox 2017 edition - experience vision helps the airline Panel (CEP) pretty much cover them navigate through the complexities of all and every experience in between. http://www.corkcoco.ie/sites/cork-cms/files/Service%20 Design%20Experience%202017%20A4.pdf the aviation business with business in See: https://macmillanscotland. Quality of Public administration mind and with the traveller at heart. com/2016/04/30/cancer-experience- They delivered an award winning panel/ The Toolbox aims to support, guide and Purchasing public certificates online in Some Considerations on Managing digital customer experience through encourage those who want to modernise Ireland] Thematic Objective 11 close collaboration with Fjord and public administrations in support of Theme 6: Finnair. On a high level the vision was prosperous, fair and resilient societies. It Business environment Both the detailed chapters (full version) to provide Finnair’s customers with is intended as a reference and resource by Theme 7: can be downloaded and the abridged the best digital travel experience, or pointing readers to existing EU policies Quality justice systems [in Section 7.1.2, version is available in one single file more eloquently put, to build peace of Mayoral welcome for and international practices, illustrated includes an example of Quality Justice (scroll down and download) by inspirational case studies. System in Ireland] mind for air travellers. It became their Theme 8: here: http://ec.europa.eu/social/ objective and destination. They then Friendliest Place Award The 2017 edition builds on user Public finance, procurement and EU main.jsp?catId=738&langId=en&pu- put together a roadmap and a digital feedback and demand for more detailed funds management [in Section 8.1.2, bId=8055&type=2&furtherPubs=no service blueprint to help get them On November 14th,2017, the Mayors congratulate Jean McCabe and her staff information, as well as wider coverage includes an example of Ireland’s Public ainjsp?catId=738&langId=en&pu- there. See: https://www.fjordnet.com/ of Ennis and Clare welcomed the of Willow on being named one of the of topics. It includes more recent policy Spending Code] bId=8055&type=2&fur workdetail/a-north-star-for-better- naming of Ennis as winner of the Retail top five shops of 2018 in Ireland. Ennis’ developments and refreshed case Theme 9: customer-experience/ Excellence Ireland Friendliest Place success in this awards scheme will studies. Public administration reform – making Source: Award 2017. further raise awareness of the town’s positive change happen SNOOK—Future Housing Services attractiveness as a shopping destination LIST OF CHAPTERS Nick Thijs, European Institute of Public Administration Snook worked with Wheatley Group Ennis was nominated for the award and visitor location. This award is who provide homes and services to over by the Economic Development complemented by the recent awarding Table of contents 200,000 people in 17 local authority Directorate of Clare County Council of ‘Coach Friendly Destination’ Introduction areas across Central Scotland. They’re and beat off competition from the other status to Ennis by the Coach Tourism committed to supporting people and finalists (Swords, Limerick City, Trim and Transport Council of Ireland.” Principles and values of good governance helping communities to thrive. With and Waterford City). Each County and Brian McCarthy, Acting Director of Theme 1: an increasing population, diverse both City Council across Ireland was invited Economic Development, Clare County Policy-making, implementation and geographically and demographically, to enter their city, town or village in the Council stated, “Entering the awards innovation Theme 2: planning for the future is crucial to annual nationwide competition which scheme presents a good opportunity Ethics, openness & anti-corruption prepare services for the changing is run in association with Barclaycard. to promote the town and have it [in Section 2.5.1, includes example of needs of customers. Through a fast- In early August retail experts undertook evaluated by key retail professionals. Protected Disclosures Act 2014 from ‘Mystery Shops’ of a number of Ennis paced 8-week research sprint, they set Our success in being shortlisted is an Ireland] off to explore what current and future businesses where they judged customer endorsement of the high standards Theme 3: customers need from social housing, service, store appearance externally, and quality our local retailers provide Government structures - organisation, now and in the future. See: https:// internal layout and staff helpfulness. to their customers. Clare County cooperation and coordination [Irish wearesnook.com/projects/wheatley- Individual stores which achieve a Council, through the Local Enterprise examples are in Section 3.2.2&3.3.2, of group/ combined score of 80% or over will be Office, and Ennis Chamber are working the Merger of North & South Tipperary awarded the Retail Excellence Ireland together to promote the development of County Councils; the Property MACMILLAN Cancer Support Mark of Excellence to display. a vibrant and competitive retail sector Registration Authority and DPER Reform Scotland in the town. It is important that local and Delivery Office] From the initial fear in diagnosis to Welcoming the news, Mayor of Ennis, business development and support Theme 4: the hope that treatment gives. From Councillor Paul Murphy emphasised organisations continue to collaborate Organisations – managing performance, the sometimes brutal reality that that “being named Ireland’s Friendliest in order to reinforce and build on the quality and people [Irish examples are treatments impart upon the individual Place is testament to the high quality positive momentum made in the local highlighted in Sections 4.21, 4.3.1,4.3.3 Quality of Public and their life transforming after effects visitor and shopping experience on retail sector in recent years. and 4.3.4 from Workforce Planning in to the provision of end of life care, the offer in Ennis and is a vote of confidence the Property Registration Authority to Administration voices of experience convey the reality in the partnership approach adopted the Public Appointments Service Online Source: recruitment &selection and employee of cancer. That’s why they should by the Economic Development A Toolbox for Practitioners engagement survey] Quality of Public be listened to and embedded within Directorate of Clare County Council, Mark Dunphy, Communications Officer, Corporate Services Theme 5: 2017 edition any services created. Patient. Carer. Ennis Chamber and local businesses Department, Clare County Council, email: mdunphy@ clarecoco.ie Service delivery and digitalisation [in Survivor. Mother. Father. Sibling. to promoting the town. I also want to AdministrationABRIDGED VERSION Section 5.4.1, includes an example of Quality of Public Social A ToolboxAdministration forEurope Practitioners 2017 edition A Toolbox for Practitioners 34 ABRIDGED VERSION 35 2017 edition Social Europe ABRIDGED VERSION

Social Europe project, Clare County Council is tasked This year to date, Donegal County a number of significant energy users News items with encouraging and developing the Council has achieved savings in the within the organisation and we have maritime culture of young Europeans, region of €14,000 in electricity usage been working closely with our drivers through the practise of water sports and in the Council’s five public service raising awareness on issues affecting maritime education at school. Over the centres and in the County House energy efficiency such as idling and over Financial Incentive for European The 2019 European Green Capital, information and apply through the three-year term of this project, the Local in Lifford. This amounts to a 10% revving of vehicles. Initial feedback Green Capital and European Green Oslo, was announced at an awards European Green Capital Award website. Authority will facilitate the involvement reduction in the amount of electricity suggests that this campaign is having Leaf Awards ceremony in Essen on 2 June 2017. The deadline for applications for the of a significant number of second level used in these buildings. In addition, a positive impact with substantial Following the success of the European 2020 European Green Capital and 2019 school children with opportunities to thermal energy consumption has also reductions in fuel consumption For the first time, in order to celebrate the Green Capital Award, many smaller European Green Leaf Awards was the 18 participate in water sports in our county reduced for the first nine months of expected by the end of 2017. A number 10th year of the European Green Capital cities seek EU recognition for their October 2017. whilst also participating in organised 2017, compared to the same period in of street lighting projects have also competition, the European Commission efforts and commitment in the areas maritime education opportunities 2016, from 999,826kWh to 882,212 been completed in 2017. Over 1,000 1 Subject to the approval of the EU 2018 Budget and approval by the of sustainability and environment. In that will be EU-funded.” Mr. Forde and kWh representing a reduction of almost street lights have being changed to will award a financial incentive of College of the 2018 Financing Decision for the EU LIFE Programme €350,000 to the winning city of the response, the European Commission Liam Conneally, Director of Social 12%. This is part of the Council’s LEDs at approximately 60 locations 2020 European Green Capital title (cities has launched the European Green Leaf Development, Clare County Council, drive to improve energy performance across the county. This is resulting in having more than 100,000 inhabitants) (EGL) initiative. The competition ran For more information: represented the Local Authority at the throughout all its operations in line energy savings of up to 50% or more, and of €75,000 to the winner of the again in 2016 with Galway, Ireland, Website: http://ec.europa.eu/environ- project launch and inaugural meeting with its ISO 50001 accredited Energy depending on the type of lamp being European Green Leaf 2019 title (cities of becoming the third Green Leaf after two ment/europeangreencapital of the participating partners which Management System. replaced. Also, as the number of LED smaller size, above 20,000 inhabitants)1. were awarded in 2015. Facebook: www.facebook.com/Europe- was held recently in Viana do Castelo, lights increase, the maintenance costs The European Green Capital Award is anGreenCapitalAward Portugal, home to the Lead Partner, Cim Paddy Mullen, Facilities Manager are reduced, as LED’s have considerably presented to a city that is at the forefront of Winning Green Capital and Green Leaf Twitter: @EU_GreenCapital Alto Minho. Mr. Conneally noted that outlines that “this has been achieved longer life expectancy than traditional environmentally friendly urban living. cities have enjoyed increased levels of LinkedIn: European Green Capital Clare had been selected to participate simply by being more mindful about SOX/SON lamps. While significant A panel of independent experts assesses tourism, positive international media Award in the ‘Atlantic Youth Project’ due how we use electricity and I would like progress has been made in the past year, the performance of the competing cities coverage, increased international EU policy on Urban Environment : to its “ready access to sea and river to commend our staff in each of these further projects are planned which will against 12 environmental criteria. The profiles, networks and alliance http://ec.europa.eu/environment/ur- waters surrounding the County, buildings who have taken on board deliver substantial savings in energy Jury comprises representatives from the opportunities, foreign investment, ban/index_en.htm maritime heritage, existing maritime our commitment to improving energy consumption for the council, reducing European Commission, the European public financial support emphasis infrastructure for hosting project performance. Small changes in our the overall annual operating costs as Parliament, the Committee of the on environmental projects and activities, and Clare County Council’s behaviour, such as making sure lights well as delivering on our commitment Regions, the European Environment momentum to continue improving their Source: lengthy track record of delivering are turned off when we leave a room or for continuous improvement in energy environmental sustainability. Agency, ICLEI – Local Governments Barry Walsh, Communications Co-ordinator, Secretariat for education outreach programmes. With switching off monitors at lunchtime, performance. Before the end of the year for Sustainability, the Covenant of the European Green Capital and European Green Leaf Awards, partners in Spain, Portugal, France, UK have made a considerable impact on the lighting in the Carndonagh and Mayors Office and the European EU Commissioner for the Environment, email: [email protected] and Ireland (Clare County Council), our energy consumption. We also Dungloe Public Service Centres will Environmental Bureau. This jury then Maritime Affairs and Fisheries, Mr the Atlantic Youth Project will also introduced a new Driver Awareness be replaced with LED fittings and it is evaluates their commitment to ongoing Karmenu Vella outlines that “the contribute to the implementation of the Campaign targeting our own drivers expected that this will realise further environmental improvement and European Green Capital and Green Project to boost Maritime EU’s Atlantic Maritime Strategy, through and raising awareness on how they can significant savings while plans are afoot sustainable development, as well as their Leaf Awards are becoming increasingly Opportunities for Clare’s Young the development of a maritime culture improve energy performance. Our fleet to continue upgrading street lights in skills in communication, and the extent important as we strive to manage our People among young people which in turn will of 200 vehicles was identified as one of various locations across Donegal.” to which they could act as a role model, cities and towns against the challenges encourage the upcoming generation spreading the European Green Capital of population growth, pressure on In November, 2017, in partnership with to consider maritime sport, recreation and European Green Leaf model further. resources and our responsibilities to four other EU local authority areas Clare and industry as a career path.” Over In addition to providing inspiration to manage climate change. With more County Council has received European the coming months Clare County other cities, the winner benefits from than two thirds of Europeans now Union (EU) funding totalling €388,000 Council will be working with sporting an increased profile, which serves to living in our towns and cities we must to increase participation in maritime and educational stakeholders across the enhance the city’s reputation and makes continue to innovate and find new and activities and to encourage young people County and will confirm details of the it attractive as a destination for people to better environmentally sustainable across Clare to consider maritime related rollout of the ‘Atlantic Youth Project’ in visit, work and live in. solutions to manage how we live, careers. County Clare in early 2018. how we travel, how we eat and to To date, ten cities have been awarded develop ‘green’ jobs. European Green The Local Authority’s Social Source: the title of European Green Capital Capitals and Green Leafs provide vital Development Directorate, through its since its inception in 2010. Stockholm, inspiration and motivation to help other remit to increase overall participation Mark Dunphy Communications Officer, Corporate Services cities find solutions, on both a European Department, Clare County Council, email: mdunphy@ Sweden won the inaugural title, levels in sport and physical activity clarecoco.ie followed by Hamburg, Germany (2011); and a global stage.” Both the European in Clare, has been awarded the EU Vitoria Gasteiz, Spain (2012); Nantes, Green Capital and European Green Leaf Erasmus+ programme funding as part France (2013); Copenhagen, Denmark Awards are open to cities in EU Member of the ‘Atlantic Youth Project’. Tim Improved energy performance (2014); Bristol, UK (2015); Ljubljana, States, EU Candidate Countries, Iceland, Forde, Head of Sport & Recreation, Clare paying off in Donegal County Slovenia (2016); Essen, Germany (2017); Liechtenstein, Norway and Switzerland. County Council explains that “as the Council Council staff in Letterkenny Public Services Centre taking part in the Energy Awareness and Nijmegen, Netherlands (2018). For both awards, cities can seek more only Irish partner in the European-wide Information Session which has resulted in improved energy performance in the building.

36 37 In line with the requirements of ISO additional 150 nautical miles of Irish to marine tourists on what’s available Full information on the Cool Route 50001 accreditation, two surveillance coastline incorporating the coastlines in the port locality, by way of food and project is available at www.sailcoolroute. audits have been undertaken this year of Clare, Galway and Mayo, into the bi- drink, entertainment, things to do eu. The Cool Route project is funded by Certification Europe, the latest of directional yacht cruising route. Kilrush and see and places to visit. This new under the Northern Periphery and which took place at the end of September Marina is one of 6 locations being Information and Booking Platform has Arctic Programme 2014 – 2020. You and Donegal County Council has promoted as part of the Cool Route been launched as part of the Cool Route can follow the project on https://www. retained this important accreditation marketing campaign. Project which Donegal County Council facebook.com/eucoolroute and Twitter for its Energy Management System is a partner of and which is about #eucoolroute which was first achieved in October Mayor of Clare, Councillor Tom promoting Marine Tourism on Europe’s 2016. Mr. Mullen notes that “this McNamara emphasised that County North Western Seaboard. energy management system is all about Clare will now be promoted to a growing Source: continuous improvement and engaging marine visitor clientele as part of a wider The self-registration process is free, fast Anne Marie Conlon, Communications Officer, Donegal County with our own staff is critical to its Cool Route marketing programme. and simple to complete in a few minutes Council, email: [email protected] success. We are working with the OPW’s “This new sea route is being marketed and includes automatic mapping of Optimising Power @ Work programme internationally and will have a common your location, details of your products and will be setting up Energy Teams in branding, booking and information and services and a direct link to your our offices in the coming months. These system. Clare’s coastal locations already own business or community website. Donegal & Derry to host major teams will be made up of staff across a have well-developed land-side tourism Since the commencement of the Cool European seminar on Digital range of services and grades and they infrastructure and therefore, have Route Project in 2015, Marine Tourism Innovation Hubs Members of the ERUDITE Project who will be among those attending a European seminar on will be the champions in each of their plenty to offer marine visitors in terms is expanding at an encouraging rate Digital Innovation Hubs in Derry and Donegal next week. own buildings on raising awareness of of scenery, attractions and marine and just recently Boat International, On Tuesday, October 17th and the importance of improving our energy visitors.” Brian McCarthy, Acting one of the most prestigious superyacht Wednesday October 18th, 2017, over 60 technology in the low-carbon Digital Innovation Hubs and models in performance so that we can all play our Director of Economic Development, magazines described the Cool Route as attendees from 6 European countries economy. Donegal County Council Europe, ranging from business-oriented part in contributing to a carbon neutral at Clare County Council, noted that the Most Adventurous Cruising Route in visited Donegal and Derry for a two-day and Derry City & Strabane District privately-owned initiatives (Ludgate), society. We have a long way to go to “the inclusion of the Clare coastline the world. event exploring how best to connect Council are members of ERNACT. to university-led like the Maker labs achieving our ultimate goal but I think represents a very significant addition to https://www.boatinternational. Digital Hubs and Innovation Centres ERNACT is a partner in the ERUDITE network in Slovenia or socially oriented we have made a great start in 2017.” the route in terms of its overall visitor com/destinations/rest-of-the-world- across Europe. This event enabled the project. like the Lab Altobello in Venice (Italy). offerings. Kilrush Marina is located close yacht-destinations/new-frontiers- coming together of representatives from The event also allowed those attending Source: to Scattery Island which recently won adventurous-destinations-to-visit-by- Finland, France, Hungary, Ireland, Italy, to explore the vision for a Peripheral an EDEN award and it is an ideal base superyacht–31175 Slovenia and Sweden as well as experts Colm McColgan, General Manager with Digital Innovation Hubs Network that Anne Marie Conlon, Communications Officer, Donegal County from the European Commission DG ERNACT believes that this type of an would work with other main Innovation Council, email: [email protected] from which to explore the waters of the Shannon Estuary and the Clare coastline Visits to the Cool Route by private AGRI to explore the role that digital event presents a great opportunity for Centres of Competence. MEDIA RELEASE up to the Cliffs of Moher.” Clare tourism yachts and liners, as well as superyacht innovation hubs can play in the the north west region, “it is a great coup Tuesday, 07 November 2017 operators interested in promoting their are steadily increasing on the Cool socioeconomic development of the for the North West region to secure an products or services as part of the Cool Route Coasts, stretching north westerly regions. event of this kind and we are delighted Source: Route marketing campaign are invited from Cork in Ireland as far as Tromsø to have the opportunity to showcase the Cool Route project expanded to This event was hosted as part of the EU strong working relationship between Anne Marie Conlon, Communications Officer, Donegal County to register at https://arcg.is/0zPWn1 Full in Norway. Coastlines include South Council, email: [email protected] include Clare information on the Cool Route project is and West of Ireland, Northern Ireland, funded ERUDITE project. both Donegal County Council and Derry City & Strabane District Council Clare County Council has welcomed available at www.sailcoolroute.eu. Western and Northern Scotland, the Faroe Island and Western Norway. Cool • ERUDITE is a project funded under and to share with our counterparts in the inclusion of County Clare into the Interreg Europe Programme other European countries the impact the marketing programme for the Route aims to promote these unique People Strategy 2017-2020 and the Source: sailing grounds in North West Europe, and aims to assist rural and that our own Innovation Centres and Senior Public Service Leadership Cool Route project which aims to more marginal urban regions Digital Hubs have had on our region”. grow numbers of private craft, super- encouraging sailing visitors to enjoy Development Strategy 2017-2020 Mark Dunphy Communications Officer, Corporate Services some of the most scenic, challenging across Europe to develop, design, yachts and passenger liners visiting the Department, Clare County Council, email: mdunphy@ implement and improve digital The first day of the event was held in the launched clarecoco.ie and culturally diverse coastlines on our coastlines of Ireland, Northern Ireland, services that capitalise on the Catalyst Inc Innovation Centre in Derry planet. On Thursday, October 19th, 2017, Scotland, the Faroe islands and Norway. potential offered by High Speed with the second day of the event being the Minister for Finance and Public The Cool Route Project is funded by Broadband Networks and catalyse held in Áislann Ghaoth Dobhair. As well The primary objective of the Cool Expenditure and Reform, Paschal Interreg VB Northern Periphery and regional innovation capacity. as hearing from experts the event was Route project is to bring new business Donohoe TD, launched the People Arctic Programme. Its Irish partners Get Your Business Listed on the complemented with several site visits to opportunities to a wide range of Strategy 2017-2020, http://www.per.gov. include Cork Institute of Technology, ‘Cool Route’ • ERNACT is a network of regions and top class innovation centres in the north small enterprises that provide quality ie/wp-content/uploads/people-strategy- Údarás na Gaeltachta and The Irish cities which works collaboratively west including the CoLab in Letterkenny Also in October, 2017, Donegal goods and services. The Cool Route for-the-civil-service-2017-2020.pdf and Sailing Association. to ensure that it’s regions are well and Áislann in Ghaoth Dobhair as well businesses were being urged to link in Information and Booking System allows the Senior Public Service Leadership positioned to identify and respond as the Catalyst Innovation Centre, with a new Information and Booking a direct link between the community Strategy 2017-2020, http://www.per. Discussions led by the Harbour Master to rapidly evolving innovation C-TRIC, Eighty81 Hub and the Nerve Platform that will link their businesses to and enterprises and the visiting vessels. gov.ie/wp-content/uploads/senior- at the Port of Galway, Captain Brian trends including smart cities, open Centre in Derry. Participants of this two- Sheridan, led to the inclusion of an their local ports providing information Businesses can register their details at public-service-leadership-development- https://arcg.is/0zPWn1. public services and use of digital day event heard from other inspiring

38 39 strategy-2017-2020.pdf in the Aviva Department of Public Expenditure digital technology in the low-carbon The meeting reviewed progress on Vasternorrland in Sweden, Cantabria include Newfoundland & Labrador, Stadium, at the first of what is intended and Reform, who led the session on economy. the delivery of various EU funded and San Sebastian in the North of Canada, South Ostrobothnia, Finland, to be an annual People Management “Excellence through our People”, noted programmes and proposals and scoped Spain, West Romania and Derry City Donegal, West Romania, Banat Serbia, Conference for the civil service. The that: ‘The key resource of the Civil In mid-September, 2017, Leas project concepts and proposals for & Strabane District Council attended Cantabria, Spain, San Sebastián, Spain, Civil Service People Strategy sets the Service is our people. It is vital that all Cathaoirleach Cllr Noel Jordan the upcoming calls in the Atlantic, the meeting and representatives from Vasternorrlands, Sweden, Derry City & overarching strategic HR agenda for the civil servants are supported to perform welcomed delegates from four European Northern Periphery and North West South Ostrobothnia in Finland joined Strabane. civil service to 2020. The Strategy builds to the very best of their ability, that we regions to the ERNACT Interregional Europe programmes. Delegates from the meeting by Skype. ERNACT regions on what has been achieved under the attract people with the skills that we need Management Committee in Donegal Civil Service Renewal Plan in terms of to meet current and future challenges, Town. Cllr Jordan stated that he was improving how civil servants work for who are from diverse backgrounds and delighted ERNACT had chosen to and engage with the people to whom with diverse life experiences so that we host their Interregional Management they deliver services. The fundamental have a civil service that is sufficiently Committee meeting in Donegal Town For All Your The Directory is aim of the Strategy is to create the right agile and innovative to effectively serve and that the delegates were taking the For All Your The Directory is conditions to improve the capability and the State.’ time out of their busy schedule to visit delivered anywhere For AlBl uYsoiunress Needs..T.he Directory is performance of all civil servants, and to and experience the spectacular scenery Business Needs... deliveriend I raenlaynwdh aet rneo create a high-performing civil service For further information on the People and hospitality of the Donegal Municipal delivereidn aIrneylwanhder aet no by focusing on four key strategic HR Strategy, see: www.hr.per.gov.ie. District. Head of Information Systems Business Needs... extra cost in Ireland at no priorities shared by all Departments and For further information on the SPS, see: with Donegal County Council Brian extra cost Offices: www.sps.gov.ie. Boyle is the current chair of the ERNACT extra cost • Be an employer of choice; International Management Committee • Build the workforce of the Source: and believes that this type of network future; and is essential for Donegal to enable the • Build, support and value http://www.per.gov.ie/en/minister-donohoe-launches-people- county to add value to the regions Digital strategy-2017-2020-and-senior-public-service-leadership- Ireland — A Directory 2018 is Ireland’s most managers as people developers; development-strategy-2017-2020/ agenda and smart specialisation plans. all of which are underpinned by “ERNACT is currently implementing Irelandco —mp Are Dheirnescivtoe rdya 2ta0b1a8s eis w Iritehl adnedta’sil sm oons thousands of • Positioning HR as a strategic seven international projects across 35 Ireland — A Directory 2018 is Ireland’s most ERNACT meeting in Donegal driver. European regions and cities. Being a comcopmrepheroenrhsgeiavnens iadivtaieota ndbsaa itsnaecb lawudsiteihn gwd:eittha idlse otani ltsh oouns tahnoduss oafnds of Town core region within ERNACT provides The Senior Public Service Leadership Donegal with the opportunity to orgoarngiatnioiantsio incsl uindcinlugd: ing: Donegal County Council is a founding Government and Government Departments, Development Strategy will support the influence its policy and strategy, while member of ERNACT which is a Europe People Strategy through providing a at the same time engaging meaningfully Financial Institutions, Local Government, State wide network of regions. This network GoveGrnomvenrnt manedn Gt aonvder Gnmoveenrt nDmeepanrtt mDepntasr,tments, framework, within which initiatives with various regions on a project by Agencies, Major Companies, Health Services, works collaboratively to ensure that it’s to strengthen high performance, project basis sharing learning and best FinanFciinaal Inncsitaitlu Itniosntistu, tLioncasl, GLocvearl nGmoevnetr, nSmtaetent, State regions and cities are well positioned to Professional Organisations, Third-Level collaboration and continuous personal practice and introducing innovative Agencies, Major Companies, Health Services, identify and respond to rapidly evolving Agencies, Major Companies, Health Services, and professional development across solutions to areas such as public Institutions, Media, to name but a few. innovation trends including smart ProfePssroiofneasls Oiorngaaln Oisragtiaonnis,a Ttihoinrds-,L Tehvierld-Level the civil service leadership cohort are service delivery, energy efficiency and cities, open public services and use of delivered. The Conference included enterprise development”. InstituIntisotnitsu,t IMiroeenladsni,a dM, t—eod n iAaa ,mD toier ebncuattmo are yf e b2wu0.t1 a8 mfeawk.es the ideal sessions on “Excellence through our gift — a gift that lasts for a full year. You can People” and “Enhancing Leadership Ireland — A Directory 2018 makes the ideal Capability” which encapsulate the Irelande n—ha Anc De iyroeucrt ogrifyt b2y0 1ha8v minagk ite gso tlhde e imdebaolssed. key aims of the Strategies, and which gift —g iaft g—ift ath agtif lta tshtas tf olars ats f ufoll ry aea fru. lYl oyeu acra. nYou can generated considerable debate among enhance your gift by having it gold embossed. the speakers and attendees. enhance your gift by having it gold embossed.

In launching the Strategies, Minister Donohoe underlined ‘both the People Strategy and the Senior Public Service ORDER YOUR COPY NOW: Leadership Development Strategy are focused on ensuring that the civil Sales Office service has the capacity and capability to ORDER YOUR COPY NOW: ORDEIRns YtiOtuUteR o Cf OPuPbYl icN OAdWm:inistration meet the challenges facing us. They are Sales Office a roadmap which will help us to build Lansdowne Road, Dublin 4 on achievements under the Renewal InstitSuatele osf OPuffbicliec Administration and Reform Programmes and develop Cllr Noel Jordan, Leas Cathaoirleach Donegal County Council with Cllr Niamh Kennedy, Institute of Public Administration Cllr Rena Donaghey, Brian Boyle Head of Information Systems Donegal County Council and Lansdowne Road, Dublin 4 a high performing Civil Service that Tel: (01) 240 3600 Colm McColgan, General Manager of ERNACT along with staff and delegates at the ERNACT Lansdowne Road, Dublin 4 delivers better services for the public.’ Interregional Management Committee meeting held last week in Donegal Town Public Email: [email protected] Robert Watt, Secretary-General of the Service Centre.. Tel: (01) 240O n36li0n0e at www.ipa.ie EmaiTl:e sl:a (le0s1@) 2ip4a0. i3e600 OnlinEem aat iwl:w [email protected] Online at www.ipa.ie 40 41 British Irish Chamber of Commerce space. It also contains an innovative Source: Since the onset of the Open Data available here:http://www.per.gov. including potential tsunami generating Infrastructure Committee Publishes social impact activity wall that allows initiative in 2014 significant progress ie/wp-content/uploads/application- landslides. American Chamber member companies Conor Neylan, Communications Manager, American Chamber has been made. The national portal for-funding-under-the-open-data- Policy Paper on Brexit of Commerce Ireland, email [email protected] to showcase in real time a whole range of http://www.amcham.ie/news/news-room/an-tanaiste- (https://data.gov.ie/data ) is in place engagement-fund-1.docx Applications Koen Verbruggen, Director, Geological launches-new-online-csr-platform-creat.aspx On Friday, November 10th, 2017, the innovative social impact programmes and currently links to some 5,400 can be made by any organisation or Survey Ireland outlined that “Ireland’s British Irish Chamber of Commerce as well as testimonials from companies government datasets in open format individual. This includes, inter alia, a offshore territory is ten times the Infrastructure Committee published a and their Irish charity partners. Launch of the Open Data from some 100 publishers. Now that public body, business, research body, size of our land and we continue to policy paper that assesses the challenges Companies can access the portal on Engagement Fund 2017-18 there are a significant number of datasets educational body, and civil society learn more about its geology and and opportunities that Brexit presents the www.Amcham.ie/socialimpact available for reuse, and as set out in the group. Successful applicants will report processes and how this impacts our to the sector. The Committee, chaired website and also using the hashtag At the beginning of October, Patrick national Open Data Strategy 2017-2022 on their activity (for example via a lives. Through programmes like the by Sean Finlay, Director, Business #AmCham4Impact. O’Donovan T.D., Minister of State for (https://data.gov.ie/sites/default/files/ blog post) and where applicable, will be INFOMAR seabed mapping project we Development at Geoscience Ireland, Public Procurement, Open Government files/final_strategy_online_version(1). required to have their project developed are constantly improving the maps and makes a series of recommendations At the launch, the Tánaiste was joined at and eGovernment at the Department pdf ) the Open Data Governance Board into a showcase (https://data.gov.ie/ images, however, these new research – including investment in port the event by a number of Irish based US of Public Expenditure and Reform and is concentrating on promoting the use of showcase) for promotion of the open projects will help us further understand infrastructure and transport links; EMEA companies including Dropbox, the Department of Finance, announced the data, and the competitive Open Data data initiative or other promotional the continental crust and seafloor prioritisation of the roll out of the Accenture, Intel and representatives details of the 2017/2018 Open Data Engagement fund is an innovative way activity as determined by the Open Data and how they form and influence National Broadband Plan; and the from the American Chamber to Engagement Fund. to achieve this. This is the second year Governance Board. our natural resources, habitats and establishment of a formal UK-Ireland launch the new platform at the offices of the fund, and it is designed to provide ocean dynamics.” Minister for Natural Transport and Infrastrucuture Forum to of Workday in Dublin. The Tánaiste The Open Data Engagement Fund (a support for improving the availability Resources, Seán Kyne T.D. stated that “it address areas of mutual concern in light and Minister for Business, Enterprise fund of €30,000), has been developed and usage of data on the national open Source: is reassuring to see some of our leading of Brexit. The report, which has been and Innovation Frances Fitzgerald TD in conjunction with the Open Data data portal (https://data.gov.ie/data). scientific researchers developing new congratulated the American Chamber of http://www.per.gov.ie/en/launch-of-open-data-engagement- knowledge and supporting our marine published today is available to read here Governance Board (ODGB) (https://data. fund-20172018/ at: http://www.britishirishchamber. Commerce Ireland on their new online gov.ie/resources/open-data-governance- Applications can be made for funding to based economies through projects such com/wp-content/uploads/2017/11/ CSR platform which will showcase the board ), which was established in 2015 support a variety of Open Data-related as these. It is essential that we carefully valuable contribution social impact activities. These include the organisation manage all our natural resources, infrastructure-policy-paper-final- to provide leadership in implementing GSI, SFI and the Marine Institute nov2017.pdf programmes make to improving lives Ireland’s Open Data Initiative. This is of outreach and engagement activities including those in the marine area. across Ireland. She stated that “Recently, a competitive fund designed to provide (for example, seminars, competitions announce €2m for marine However, to do this we need to better geoscience research on tsunami An article on the Report’s I set out the Government’s National Plan support towards promoting the use of and hackathons), the building of understand the natural processes recommendations is available here: on CSR encouraging organisations to open data on the national Open Data applications and development of threat and Irish corals affecting such environments. This will put responsible business practice at the portal (https://data.gov.ie/data) The visualisations to demonstrate the use allow us to plan for our future, both in https://www.independent.ie/business/ On Thursday, September 21st, 2017, new heart of their business strategy. It is now portal currently links to some 5,400 that can be made of open data, or specific terms of sustainability and mitigating brexit/truckers-to-face-9km-tailbacks- research projects were launched, funded at-dublin-port-after-brexit-36306545. important we move ahead and promote public service datasets in open format. research on open government datasets, potential hazards.” more collaboration among enterprises with a view to arriving at outcomes that under Science Foundation Ireland’s html Investigators Programme awards. This to fulfil our ambition to make Ireland a The challenge of building more open, help create efficiencies in the public Both projects will use data collected year, the awards include two projects co- global centre of excellence for CSR. transparent and accountable public service or assist in government decision- by the Geological Survey Ireland funded by SFI, Geological Survey Ireland I welcome the thought leadership governance in Ireland is a key objective making. and Marine Institute as part of the Source: (GSI) and the Marine Institute (MI), provided by the American Chamber in the Irish Public Service and progress is INFOMAR marine mapping programme looking at new cutting technologies and Catherine Coffey, British-Irish Chamber of Commerce, http:// membership in this space with initiative being achieved through a range of reform In welcoming the announcement, which is funded by the Department of www.britishirishchamber.com/2017/11/10/infrastructure- methodologies to study the deep seabed like this. It helps to build a more inclusive initiatives. The Open Data Initiative Minister of State O’Donovan outlined Communications, Climate Action and committee-publishes-policy-paper/ including tsunami threat and climate Ireland; to make Ireland a better place in (http://www.per.gov.ie/en/open-data/ ) that ‘promoting use of the data on the Environment. This data and related change impacts on our cold water corals. which to do business, and benefit local is a key part of these reform activities. The open data portal (https://data.gov.ie/ products are freely available online:

communities and the environment.” concept of Open Data is about making data) is a key theme in the national http://www.infomar.ie/data/RealMaps. Launch of New online Corporate The two projects build on existing Irish data held by public bodies available and Open Data Strategy 2017-2022, that was php Government investment in INFOMAR Social Responsibility (CSR) Mark Redmond, American Chamber easily accessible online for reuse and launched in July this year. Our vision seabed mapping and SFI co-funded platform, created by the American CEO stated that “using this platform, redistribution. This initiative is closely is for Ireland to become a leader in Open Prof. Wheeler (UCC): Mapping, marine equipment. Prof. Andy Wheeler Chamber of Commerce Chamber members will be able to aligned with the Public Service Reform Data. Opening up government data Modelling and Monitoring Key (University College Cork) will use the highlight their Social Impact and CSR Programme, the eGovernment Strategy, provides new opportunities for research, Processes and Controls on Cold- latest robotic technology of the MI’s According to research carried out programmes to broaden awareness of the Civil Service Renewal Plan and the innovation, engagement and greater water Coral Habitats in Submarine Holland I to study Ireland’s coldwater by the Chamber in 2016, over 7,300 action and impact. Many Chamber proposed National Data Infrastructure. efficiency for all sectors of the economy.’ Canyons corals including how they may be community projects are supported by members already play a crucial role in Internationally, it is a core element of (https://data.gov.ie/sites/default/files/ affected by climate change. Prof. Sergei US companies in Ireland. this area, from the STEM programmes the EU-wide approach to the “Re-Use of files/final_strategy_online_version(1). The Irish Porcupine Bank Canyon Lebedev (Dublin Institute for Advanced in schools right through to supporting Public Sector Information”, which has pdf ) supports deep-water coral reefs that Studies) will use Ocean Bottom The CSR platform aims to highlight training schemes, and promoting been transposed by Ireland. It is also will be studied using advanced robotic Seismometers (OBS), sensors placed at the CSR work being carried out around upskilling and access back into the central to Ireland’s participation in the Details of the Fund are available here: technology and novel 3D visualisation water depths of up to several kilometres, the country and to promote best workforce. This platform is the next step Open Government Partnership (OGP). http://www.per.gov.ie/wp-content/ tools. The project will explore and practice and knowledge-sharing in this on the pathway to more collaboration.” uploads/final-open-data-engagement- to look deep into our offshore geology monitor the canyon and define seabed fund.pdf The application form is and also monitor our ocean processes processes that dictate where corals occur

42 43 and their sensitivity to climate change vision for the economic development of Campus lands. imbalances across the island. He Data Centres in County Clare by 2023. and delivery of a range of physical and and fisheries/oil industry impacts. The the County in the context of the draft • Progress the development of the explained, “The members of the Clare The call has been issued by the Local economic infrastructure, including aim is to make recommendations for National Planning Framework (NPF). Erina Canal and the delivery of Economic Advisory Group are conscious Authority’s Economic Development Data Centres, Clare County Council is sustainable responsible fisheries and The newly established Clare Economic the Limerick Northern Distributor of the important role that Clare has Directorate which has already identified a key driver of economic development hydrocarbon activity and for effective Advisory Group met on Wednesday, Route (LNDR) as part of the overall to play in the future development of a number of potential sites which could and competitiveness in Clare, the Mid management during climate change. 01 November 2017 to discuss the development. the wider region and of the country. support Data Centre projects, including West Region and Ireland.” Commenting Government plan and to consider • Engage with educational In order to fulfil such a role however, in Ennis, Scarriff, Clarecastle and on the Expressions of Interest process, Prof. Lebedev (DIAS): Structure, the county’s role in future regional institutions to deliver a co-located Clare must develop and implement an Shannon. Clare County Council says it Mr. McCarthy stated that “once the sites campus in Clare providing academic is seeking to identify additional sites or are identified the company or partner evolution and seismic hazard of development. Clare County Council’s ambitious Economic Strategy that seeks and enterprise facilities. properties with land-banks of up to 50 will be required to identify and market the Irish offshore: An investigation Elected Members also attended a to maximise the county’s economic acres in size and which should be easily the sites and potential opportunities using the first broadband, ocean- briefing on the Draft National Planning assets which include the Shannon TOURISM AND THE WILD developable with the potential for future to global companies and data centre bottom seismometer deployment Framework (NPF) at Áras Contae an Free Zone and Shannon International ATLANTIC WAY expansion possibilities. clients. The outcome is the entering into offshore Ireland Chláir in Ennis. Airport, University of Limerick – Clare • Maximise the benefit of the a joint venture through partnership Campus, the Shannon Estuary, Wild Wild Atlantic Way including the “With a newly adopted statutory with Clare County Council and other The Irish underwater territory contains Along the key targets outlined by the development of loops off the main Atlantic Way and its tourist attractions.” land-use and economic Clare County stakeholders, and crucially the delivery vast natural resources but also hazards: Group, which includes representatives route; Mr. Dowling continued, “This Strategy Development Plan up to 2023, of a Data Centre in County Clare before Ireland’s offshore earthquakes are of Clare County Council, LIT, UL, IDA • Secure the development of new must also ensure Ennis and Shannon Clare County Council is seeking 2023.” its largest and can trigger undersea Ireland, Enterprise Ireland, Shannon tourism product including the continue to develop their drive for through its economic promotion and landslides, causing tsunamis. This Group and private enterprise, is the development of a Conference economic growth in Clare and the infrastructural development remit, The Call for Expressions of Interest from project will deploy, for the first time, expansion of the Clare campus Centre within the county; region, facilitate the diversification companies and partners to identify landowners and developers has been a cluster of ocean-bottom, broadband of the University of Limerick, • Through partnership with Shannon of the county’s rural economy and sites which could credibly support advertised on the eTenders website, seismometers offshore Ireland. Together the development of a conference International Airport, undertake co- encourage micro-enterprise activity, and the needs of such projects of scale www.etenders.gov.ie. The closing date with existing onshore seismometers, centre within the county, securing operative marketing and promotion ensure the benefits of economic growth and deliver one or a number data for receipt of Expressions of Interest is the entire Irish territory will be Shannon Airport as the designated to increase the number of visitors to and prosperity are spread to all parts centres,” explained Pat Dowling, Chief Friday 19th January 2018. monitored. The unique new data will airport for the Wild Atlantic the county. of the county considering projected Executive of Clare County Council. Mr. Dowling underlined that Clare’s yield important insights into geological Way, and promoting indigenous increases in our population. Through Source: wealth of natural resources, geographic processes, the origins of the volcanism industry in rural areas. RURAL ECONOMY its implementation of the Strategy, the and infrastructural advantages and Mark Dunphy, Communications Officer, Corporate Services • Attract and avail of opportunities Department, Clare County Council, email: mdunphy@ that formed the Giant’s Causeway and Clare Economic Advisory Group also significant number of developable land- in the renewable energy sector to clarecoco.ie other geological landmarks, the offshore- The Clare Economic Advisory Group will support the marketing of Clare as an banks ‘uniquely positions the county as seismicity distribution and hazard, and has agreed the following critical success deliver new industry to rural areas. economic destination to communicate a prime location” for the development of European Investment Bank: the development of conventional and factors ahead of preparing an Economic • Promote the attractiveness of compelling messages to attract jobs and data centres. He explained, “An overall Country and sector-specific geothermal energy resources. Development Strategy for Clare. rural areas for quality of life and future investment” Furthermore, Mr. net producer of electricity, County Clare initiatives indigenous industry. Dowling emphasised that “collaboration with its cool temperate climate, located For further information please contact: SHANNON is key to success. The recently launched on the Atlantic Seaboard and Shannon The European Investment Bank provide Aoife Braiden, Research Manager, • Expanded role for Shannon ENNIS Clare Rural Development Strategy Estuary has a secure, uninterrupted targeted financial solutions to assist EU Geological Survey Ireland, email: aoife. International Airport as part of the • Identify strategic sites and secure underlines the positive impact of and renewable energy supply and is and Accession countries to develop their [email protected] National Aviation Policy. their development. agencies and communities working Ireland’s leader in low carbon and risk capital markets and to foster the For further information on the SFI • Build momentum for the • Assess the retail offer and identify together and it is important that this renewable energy generation. With regional SMEs lending sector. It aims to Investigators Programme, see: International Aviation Services the retail and commercial model of partnership is instilled in our access to talent of half a million people identify and address market failures and http://www.sfi.ie/funding/funding- Centre (IASC). opportunities that exist. efforts to develop and implement an within a 1-hour commute and a highly- are committed to providing support to calls/sfi-investigators-programme/ • Secure redevelopment of land bank Economic Strategy for County Clare.” educated workforce, the County has SMEs in less developed regions across the at Shannon. a long track record as a location for EU. Striving to respond to the particular • Drive the airport status as the global business. Clare is home to the Source: Speaking on behalf of members, Group Source: needs of specific regions in Europe, designated airport for the Wild world’s leading companies, all of which Chairperson and Chief Executive of the EIF is involved in a number of Atlantic Way. have been attracted to the area by the http://www.per.gov.ie/en/launch-of-open-data-engagement- Clare County Council Pat Dowling Mark Dunphy, Communications Officer, Corporate Services initiatives to promote regional business fund-20172018/ Department, Clare County Council, email: mdunphy@ exceptional pro-business environment, expressed concern that the draft NPF clarecoco.ie development and to use its expertise SHANNON ESTUARY direct access to EU markets and fibre “does little to redress the existing and experience to create market impact • Secure the development of the optic connectivity to the US and economic imbalance across the country zoned sites in Clare for marine the rest of Europe.” Similarly, Brian through local implementation of and in its current form, will undermine Clare County Council eyes large- financial instruments. Clare Economic Advisory Group’s related industry. scale Data Centre developments for McCarthy, Acting Director of Economic response to the draft National • Engage and collaborate with future investment in County Clare and Development, stated “through the the wider region.” Mr. Dowling, who Clare Planning Framework partners to deliver on the wider preparation and adoption of the Clare EIF has been promoting regional potential of the Shannon Estuary. also is Chair of the Mid West Chief County Development Plan 2017- development and EU cohesion policy Executive’s Group, confirmed that the Clare County Council is seeking Some of Clare’s leading figures and 2023 the Local Authority has a remit through: Mid West Region’s three local authorities expressions of interest from landowners, to secure its economic and land use • JEREMIE (Joint European Resources organisations in the areas of business, UNIVERSITY OF LIMERICK companies and developers who own or would shortly be making a joint objectives based on a strategic planning for Micro to Medium Enterprises, tourism, education and Local – CLARE CAMPUS can identify sites which will support the submission to Government stressing the framework. By facilitating, coordinating http://www.eif.org/what_we_do/ Government have outlined their shared • Secure the designation of a strategic development of one or more large scale development zone for the Clare need for the NPF to correct economic and encouraging the development resources/jeremie/index.htm

44 45 • Country and sector specific billion guarantee from the EU budget, its response to a very strong market Palgrave Executive Politics and Governance series initiatives, http://www.eif.org/ complemented by a EUR 5 billion demand. Initial EFSI resources under Public Sector Reform in Ireland: Countering Crisis what_we_do/resources/funds_of_ allocation of the EIB’s own capital. the SME Window are used to accelerate In September 2017, the latest edition University Rotterdam. The event was capture the creation of the Department funds/index.htm and enhance the deployment of to the Palgrave Executive Politics also be addressed by the Minister of Public Expenditure and Reform EFSI has two components to support existing EU flagship programmes - and Governance series Public Sector for Finance and Public Expenditure following the 2011 General Election, Going forward, EIF intends to expand projects with wide sector eligibility: COSME and InnovFin - which EIF Reform in Ireland: Countering Crisis and Reform Paschal Donohoe T.D., and to study the development and its regional development activity 1. the Infrastructure and manages on behalf of the European by Dr Muiris MacCarthaigh of Queen’s Secretary-General at the Department of implementation of its wide-ranging capitalising on the experience acquired Innovation Window, deployed Commission and to significantly University Belfast was launched. The Public Expenditure and Reform Robert reform agenda during that period. through its involvement in the through the EIB, and increase by EUR 2.5bn the Risk Capital launch took place in the Royal Irish Watt, and former Minister for Public Academy, Dawson Street, Dublin 2, Expenditure and Reform, Brendan Chapter themes include: shrinking the 2. the , implemented Resources (RCR) http://www.eif.org/ management of financial engineered SME Window on Friday 8th September at 5.30 p.m. Howlin T.D. Irish state; renegotiating the political- instruments co-financed by Structural through EIF. The financial what_we_do/resources/rcr/index.htm The book was launched by Professor administrative bargain; expenditure Funds and fund-of-funds managers instruments used for the purposes mandate for equity investments, which Walter Kickert, Professor of Public Public Sector Reform in Ireland: reforms; administrative culture reforms; and through strategic partnerships of the EFSI SME Window are mainly EIB has entrusted to EIF. Management at the Department Countering Crisis is based on a two year and political reforms. established during the programming guarantees and equity investments. of Public Administration, Erasmus Research Fellowship which sought to period 2007-2013. EIF will also Through the EIF-NPI Equity Investment intensify partnerships with national Platform, a non-binding governance promotional institutions to collectively EFSI has its own dedicated governance framework http://www.eif.org/what_ develop and deliver effective financing structure which has been set in place we_do/equity/npi/index.htm , EIF solutions for European SMEs. to ensure that investments made under offers the possibility for National EFSI remain focused on the specific Promotional Institutions (NPIs) to M. MacCarthaigh Currently, under the programming objective of addressing the market match the total budget of investments Public Sector Reform in Ireland: Countering Crisis period 2014-2020, EIF is managing failure in risk-taking which hinders under the EFSI SME Window on a 1:1 the SME initiative http://www. investment in Europe. In doing so, EFSI basis. In addition, through the EIF-NPI Series: Executive Politics and Governance eif.org/what_we_do/guarantees/ is increasing the volume of higher risk Securitisation Initiative (ENSI) http:// sme_initiatives/index.htm blending projects supported by the EIB Group. www.eif.org/what_we_do/guarantees/ ▶ Provides unique ‘insider’ insights on public sector reform by giving a European Structural & Financial ensi/index.htm - a cooperation and voice to those charged with reform implementation ▶ Captures a wide range of reform initiatives, and presents them in Instruments (ESIF) resources and the Read how to apply for EFSI financing, risk sharing platform with several NPIs thematic perspective centralised EU guarantee budget to http://www.eif.org/what_we_do/efsi/ - EIF aims at providing more funding ▶ Contributes to international literatures on executive politics, public support lending to SMEs. how_to_apply_for_efsi_financing/ to SMEs by revitalizing the SME sector reform, and cutback management index.htm Securitisation market while catalysing ▶ In-depth examination of how public sector reform played an European Fund for Strategic resources from the private sector. These essential role in the Irish state’s response to the global financial crisis

Investments (EFSI): Boosting jobs How does EIF contribute to EFSI? initiatives are an opportunity for EIF 1st ed. 2017, XV, 298 p. 15 illus. This book provides a thematic case-study analysis of the wide-ranging public sector and growth and NPIs to establish a closer, more reforms introduced in one of the states most deeply affected by the global financial crisis: As part of the EIB Group, EIF is coordinated operational interaction, the Republic of Ireland. It presents a timely and apposite examination of how a crisis Printed book can be used to overcome barriers and facilitate new reform agendas. The study draws reflecting the spirit of EFSI aiming European Fund for Strategic committed to the implementation of Hardcover upon unique insider access to the centre of Irish government, as well as interviews with over 60 key figures, to examine the implementation of those reforms over the 2011-16 Investments (EFSI) is an initiative EFSI. The investment volume expected to achieve a much wider outreach in ▶ 114,99 € | £86.00 | $129.00 period. The book opens with a contextual analysis of the creation of the Department of ▶ *123,04 € (D) | 126,49 € (A) | CHF 126.50 launched jointly by the EIB Group – to be triggered under the EFSI SME support of SMEs. Under EFSI, EIF is Public Expenditure and Reform. Subsequent chapters explore the process of shrinking European Investment Bank (EIB) http:// Window by summer 2018 amounts to now implementing a new set of equity the Irish state, renegotiating the political-administrative bargain, expenditure reforms, eBook www.eib.org/efsi/index.htm and EIF EUR 75bn. This entails an estimated financial instruments to support administrative culture reforms, and political reforms. This rich ‘in action’ study of a reform Available from your library or agenda undertaken during a period of crisis will appeal not only to students of executive fifteen-fold leverage, meaning that more vulnerable entities within the politics, cutback management and public sector reform, but also to practitioners seeking - the European Commission to help ▶ springer.com/shop overcome the current investment gap in every EUR 1 guaranteed by EIF would EU ecosystem, encompassing micro, to implement administrative reforms. the EU by mobilising private financing generate EUR 15 of investment in the small and medium enterprises, social MyCopy ‘This well-crafted book offers a ‘thick’ description of how the Irish state for strategic investments. EFSI is one real economy, at the level of SMEs and enterprises, social sector organisations Printed eBook for just manufactured and delivered its administrative reforms after the 2008 financial of the three pillars of the Investment mid-caps. Year-end 2015 results lend and small mid-caps, in specific EU ▶ € | $ 24.99 crisis. It provides an invaluable exploration of how domestic and international ▶ springer.com/mycopy influences shaped new thinking on issues such as shrinking the state, reforming Plan for Europe, that aims to revive support to the accuracy of this initial policy areas. public service employment, cutting expenditure, developing performance reforms and transparency initiatives.’ investment in strategic projects around prudent estimate. EIF is delivering - Philippe Bezes, Centre for European Studies, Science Po, France Europe to ensure that money reaches impressive results in favour of smaller Read more about EFSI equity at: http:// ‘This masterly and insightful analysis addresses the policy choices faced by the the real economy. http://ec.europa.eu/ businesses as part of the Investment www.eif.org/what_we_do/equity/efsi/ Irish government as it sought to undertake substantial public administration priorities/jobs-growth-investment/ Plan for Europe. index.htm reforms in the midst of the global financial crisis. Both practitioners and scholars will benefit from reading this account of reform in action - not only in Ireland but plan/index_en.htm also on a global scale.’ The resources under EFSI are enabling Source: -Tiina Randma-Liiv, Tallinn University of Technology, Estonia, and Walter EFSI should unlock additional EIF to deploy its existing support for Kickert, Erasmus University Rotterdam, the Netherlands http://www.eif.org/ investment of at least EUR 315billion SMEs at a higher and faster rate than

over a three year period. EFSI is a EUR 16 initially anticipated and to increase Order online at springer.com ▶ or for the Americas call (toll free) 1-800-SPRINGER ▶ or email us at: [email protected]. ▶ For outside the Americas call +49 (0) 6221-345-4301 ▶ or email us at: [email protected].

The first € price and the £ and $ price are net prices, subject to local VAT. Prices indicated with * include VAT for books; the €(D) includes 7% for Germany, the €(A) includes 10% for Austria. Prices indicated with ** include VAT for electronic products; 19% for Germany, 20% for Austria. All prices exclusive of carriage charges. Prices and other details are subject to change without notice. All errors and omissions excepted.

46 47 Wishing you a Happy Christmas and a Healthy, Happy and Prosperous 2018 for you and your families.

We are always interested in your views, so if you have any comments, suggestions or ideas for Orla O’Donnell, Editor topics that we should address in future issues, please do not hesitate to let us know. Local Authority Times is also published on the IPA website: www.ipa.ie Local Authority Times Institute of Public Administration 57-61 Lansdowne Road, Dublin 4 Tel: (01) 240 3600 Fax: (01) 668 9135 Email: [email protected]

Printed on Recycled Paper

48 48