Systems Reboot: Sanitation Sector Change in Maputo and Lusaka
Systems Reboot Sanitation sector change in Maputo and Lusaka Discussion Paper | November 2019 2 Executive Summary Using systems thinking principles, this Although the regulatory instruments created are report explores the development of on-site still to be fully implemented, the very process of sanitation (OSS) in two capital cities over their creation has been pivotal to advancing stakeholder coordination. In Maputo, the planned the last ten years – Lusaka, Zambia, and introduction of a sanitation tariff necessitated a Maputo, Mozambique – and provides process of reflection which laid bare the insights into how the WASH system can overlapping mandates between the regulator and deliver better results for urban residents in municipality; in Lusaka, the publication of a both cities. regulatory framework for urban OSS and FSM in 2018 is a highly significant development, resulting The analysis is grounded in discussions between from a process of detailed sector consultation. In institutional partners in the two cities, WSUP’s a complicated system, each actor will have their experiences working in Lusaka and Maputo, and own understanding of how the system functions, the growing body of systems thinking literature, and sustained effort is required to prevent particularly as it relates to water and sanitation. divergence. Stakeholder forums can sometimes be dismissed as a poor substitute for action, but The report aims to contribute practical examples in the context of effecting long-term systems of systems thinking principles applied to complex change, the process of convening stakeholders urban service delivery landscapes. Off-site to develop dialogue, enhance coordination and sanitation and the nexus between on- and off-site strengthen information flows is fundamental.
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