Peterborough Care and Support Services Directory 2017/18
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Peterborough Care and Support Services Directory 2017/18 Peterborough Cathedral The comprehensive guide to choosing and paying for care In association with www.carechoices.co.uk www.peterborough.gov.uk Delivering specialist elderly care in Peterborough Our homes are located in close proximity of each other and a very short distance away from Peterborough’s Central Park. Each Home has dedicated staff supported by an environment that includes the following • Total Quality Management (as recognised by ISO 9001 Award) NAPA (National Activity Providers Association) members Respite Care/Post–operative Care OPEN Residential Care, Nursing Care DOOR POLICY DEDICATED CARE Dementia Care, Continuing Health Care Including open viewings Committed well trained • staff with local and visiting! knowledge! For further information about our homes or facilities please contact either care home directly or alternatively contact our head office. Broadleigh Care Home Lavender House Care Home Park Vista Care Home The Maltings Care Home 213 Broadway 205 Broadway 15 Park Crescent Aldermans Drive Peterborough PE1 4DS Peterborough PE1 4DS Peterborough PE1 4DX Peterborough PE3 6AR Tel: 01733 561475 Tel: 01733 564979 Tel: 01733 555110 Tel: 01733 897733 Peterborough Care, 236 Eastfield Road, Peterborough PE1 4BD Tel: 01733 562328 • www.peterboroughcare.com • email: [email protected] Contents Areas covered by this Directory 4 Keeping healthy 27 Welcome from Peterborough City Council 4 Support for carers 30 Where do I start? 5 Essential information 33 Assessment and support 11 Listings: What support is available? 13 Care and support providers 50 Housing options and care homes 18 Care homes 53 Paying for your care 22 Care homes with nursing 55 Monitoring the quality of our services 25 Index 56 Keeping people safe 26 Peterborough City Council’s distribution of this publication does not constitute its support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Peterborough City Council nor Care Choices can be held responsible for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option. To obtain extra copies of this Directory, free of charge, call Customer Services at Peterborough City Council on 01733 747474. Visit www.carechoices.co.uk for further assistance with your search for care 3 Areas covered by this Directory Diwali - The Guildhall LINCOLNSHIRE Deeping Gate Cathedral Square Fountains Newborough Barnack Thorney NORTHAMPTONSHIRE Wittering PETERBOROUGH City Centre Hampton CAMBRIDGESHIRE Museum Welcome from Peterborough City Council Welcome to the fourth edition of Peterborough City website on www.peterborough.gov.uk or our web- Council’s Care and Support Services Directory. This based Care Directory at 2017/18 edition will provide you with information on www.peterboroughcaredirectory.org.uk health and social care and support across the city. You can also telephone our dedicated Customer We want people in Peterborough to maintain their Services Team on 01733 747474 in working hours, independence for as long as possible and enjoy the and out of hours you can contact the Emergency best possible quality of life. Fundamental to enabling Duty Team on 01733 234724. you to make the right decisions about care and support will be high-quality information and advice. We are working closely with our health colleagues This Directory is one way of providing information. and neighbouring councils to join up health and You can also look at the Peterborough City Council social care services to give the best community- based care when it is needed. We know that making decisions about social care can be daunting, particularly if you have had no involvement with social care before. This Directory provides clear, easy to understand guidance so that you can be confident you are making the right decisions. 4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Comments, compliments and complaints If you have a comment, compliment or complaint If you are not satisfied with the final reply from about care and support services, you can provide Peterborough City Council, you can contact the Local feedback by: Government Ombudsman: • telling any member of staff you feel comfortable with; The Local Government Ombudsman • calling the Customer Services Team on PO Box 4771, Coventry CV4 0EH 01733 747474; Tel: 0300 061 0614 • calling the Complaints Manager on 01733 296331; Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to • writing to us at The Central Complaints Office, take up your case if you are not happy about how Customer Services Centre, Bayard Place, Broadway, a care home or service dealt with your complaint Peterborough PE1 1FZ; or about care that you pay for yourself. You can also • emailing us at contact the Care Quality Commission; contact details [email protected] are on page 25. Where do I start? Information and advice You can find social care information on Peterborough www.peterboroughcaredirectory.org.uk City Council’s website at www.peterborough.gov.uk which includes over 40 social care factsheets, and on This Care and Support Directory is also available the online Peterborough Care Directory at online at www.carechoices.co.uk Making contact If you are unable to find what you are looking for The aim is to maximise your independence and online, you can contact the Customer Services Team. ensure you receive the support you need. You The trained staff know about the services available can receive pieces of equipment (called ‘Assistive and can offer advice on who else may be able to Technology’) or short-term support (called help. You can contact them on 01733 747474. ‘Reablement’) without the need to go through a social care assessment or eligibility check. You can If you think you need help with your mental health, find out more about reablement on page 11. There is you should contact your GP in the first instance. no charge for this service. They may refer you to the Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). See page 28 for more information about mental health services and contact details. What happens next? When you contact the Customer Services Team you will be asked for some basic details. You could be offered information and advice, short-term support to remain independent, or a social care assessment. Visit www.carechoices.co.uk for further assistance with your search for care 5 Assistive Technology and adaptations There are many Assistive Technology (AT) products AT covers a wide variety of equipment and devices, that can support you within your own home, both simple and complex, that can promote your enabling you to carry out day-to-day tasks and independence and enable you to live at home for preventing your needs from increasing. AT is longer. These range from calendar clocks, medication described as ‘any device or system that allows prompts and pill dispensers to high-tech solutions. an individual to perform a task that they would High-tech solutions might include telecare sensors otherwise be unable to do, or increases the ease and (which are linked to a community alarm service to safety with which the task can be performed’ (Royal support personal and home safety), bed and chair Commission on Long Term Care, 1999). This includes occupancy sensors, property exit sensors, flood equipment and devices to help people who have detectors and satellite navigation systems to help problems with: find someone who has gone missing. • speaking; AT services can support a person to access widely • hearing; available technology, including smart technology, i.e. remote heating controls, online shopping and phone • eyesight; apps such as Skype and Facetime to help keep in • moving around; touch with families and friends. • getting out and about; AT is particularly useful for individuals with cognitive • memory; impairment, dementia and learning disabilities. It also supports family carers. • cognition (thought processes and understanding); • daily living activities, such as dressing and More information on AT can be found at preparing meals; and www.peterborough.gov.uk by searching ‘Assistive Technology’. • socialising. Avoiding falls Improving safety in the home can help prevent working lights – maybe replace the bulbs you from having falls and injuring yourself, whilst with low energy bulbs and keep the lights on allowing you to continue to live independently. overnight; • wear slippers with an appropriate heel so that Falls, slips and trips can lead to broken hips or they stay firmly on the feet; wrists and other injuries, and are a leading cause of • do regular gentle exercise to help reduce the disability among the older population. Falls in the risk and fear of falling. Exercise such as Tai Chi is home can result in ill health, lengthy hospital stays, particularly helpful for improving balance; residential care or loss of independence, and can greatly affect your quality of life. • install grab rails around the home or at the entrance to the home; Various aspects of the home environment can be • fasten down any loose bits of carpet or lino; improved to reduce the risk of having a fall. Family, • either remove rugs or fasten down the edges; friends, neighbours and carers can help make things