Peterborough Care and Support Services Directory 2017/18

Peterborough Cathedral

The comprehensive guide to choosing and paying for care

In association with www.carechoices.co.uk www.peterborough.gov.uk Delivering specialist elderly care in Peterborough Our homes are located in close proximity of each other and a very short distance away from Peterborough’s Central Park. Each Home has dedicated staff supported by an environment that includes the following • Total Quality Management (as recognised by ISO 9001 Award) NAPA (National Activity Providers Association) members Respite Care/Post–operative Care OPEN Residential Care, Nursing Care DOOR POLICY DEDICATED CARE Dementia Care, Continuing Health Care Including open viewings Committed well trained • staff with local and visiting! knowledge!

For further information about our homes or facilities please contact either care home directly or alternatively contact our head office.

Broadleigh Care Home Lavender House Care Home Park Vista Care Home The Maltings Care Home 213 Broadway 205 Broadway 15 Park Crescent Aldermans Drive Peterborough PE1 4DS Peterborough PE1 4DS Peterborough PE1 4DX Peterborough PE3 6AR Tel: 01733 561475 Tel: 01733 564979 Tel: 01733 555110 Tel: 01733 897733

Peterborough Care, 236 Eastfield Road, Peterborough PE1 4BD Tel: 01733 562328 • www.peterboroughcare.com • email: [email protected] Contents

Areas covered by this Directory 4 Keeping healthy 27 Welcome from Peterborough City Council 4 Support for carers 30 Where do I start? 5 Essential information 33 Assessment and support 11 Listings: What support is available? 13 Care and support providers 50 Housing options and care homes 18 Care homes 53 Paying for your care 22 Care homes with nursing 55 Monitoring the quality of our services 25 Index 56 Keeping people safe 26

Peterborough City Council’s distribution of this publication does not constitute its support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Peterborough City Council nor Care Choices can be held responsible for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option.

To obtain extra copies of this Directory, free of charge, call Customer Services at Peterborough City Council on 01733 747474.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Areas covered by this Directory

Diwali - The Guildhall LINCOLNSHIRE

Deeping Gate Cathedral Square Fountains

Newborough Barnack Thorney NORTHAMPTONSHIRE

Wittering PETERBOROUGH

City Centre

Hampton CAMRIDESHIRE

Museum Welcome from Peterborough City Council

Welcome to the fourth edition of Peterborough City website on www.peterborough.gov.uk or our web- Council’s Care and Support Services Directory. This based Care Directory at 2017/18 edition will provide you with information on www.peterboroughcaredirectory.org.uk health and social care and support across the city. You can also telephone our dedicated Customer We want people in Peterborough to maintain their Services Team on 01733 747474 in working hours, independence for as long as possible and enjoy the and out of hours you can contact the Emergency best possible quality of life. Fundamental to enabling Duty Team on 01733 234724. you to make the right decisions about care and support will be high-quality information and advice. We are working closely with our health colleagues This Directory is one way of providing information. and neighbouring councils to join up health and You can also look at the Peterborough City Council social care services to give the best community- based care when it is needed.

We know that making decisions about social care can be daunting, particularly if you have had no involvement with social care before. This Directory provides clear, easy to understand guidance so that you can be confident you are making the right decisions.

4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Comments, compliments and complaints

If you have a comment, compliment or complaint If you are not satisfied with the final reply from about care and support services, you can provide Peterborough City Council, you can contact the Local feedback by: Government Ombudsman: • telling any member of staff you feel comfortable with; The Local Government Ombudsman • calling the Customer Services Team on PO Box 4771, Coventry CV4 0EH 01733 747474; Tel: 0300 061 0614 • calling the Complaints Manager on 01733 296331; Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to • writing to us at The Central Complaints Office, take up your case if you are not happy about how Customer Services Centre, Bayard Place, Broadway, a care home or service dealt with your complaint Peterborough PE1 1FZ; or about care that you pay for yourself. You can also • emailing us at contact the Care Quality Commission; contact details [email protected] are on page 25. Where do I start?

Information and advice

You can find social care information on Peterborough www.peterboroughcaredirectory.org.uk City Council’s website at www.peterborough.gov.uk which includes over 40 social care factsheets, and on This Care and Support Directory is also available the online Peterborough Care Directory at online at www.carechoices.co.uk

Making contact

If you are unable to find what you are looking for The aim is to maximise your independence and online, you can contact the Customer Services Team. ensure you receive the support you need. You The trained staff know about the services available can receive pieces of equipment (called ‘Assistive and can offer advice on who else may be able to Technology’) or short-term support (called help. You can contact them on 01733 747474. ‘Reablement’) without the need to go through a social care assessment or eligibility check. You can If you think you need help with your mental health, find out more about reablement on page 11. There is you should contact your GP in the first instance. no charge for this service. They may refer you to the Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). See page 28 for more information about mental health services and contact details.

What happens next? When you contact the Customer Services Team you will be asked for some basic details. You could be offered information and advice, short-term support to remain independent, or a social care assessment.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Assistive Technology and adaptations

There are many Assistive Technology (AT) products AT covers a wide variety of equipment and devices, that can support you within your own home, both simple and complex, that can promote your enabling you to carry out day-to-day tasks and independence and enable you to live at home for preventing your needs from increasing. AT is longer. These range from calendar clocks, medication described as ‘any device or system that allows prompts and pill dispensers to high-tech solutions. an individual to perform a task that they would High-tech solutions might include telecare sensors otherwise be unable to do, or increases the ease and (which are linked to a community alarm service to safety with which the task can be performed’ (Royal support personal and home safety), bed and chair Commission on Long Term Care, 1999). This includes occupancy sensors, property exit sensors, flood equipment and devices to help people who have detectors and satellite navigation systems to help problems with: find someone who has gone missing. • speaking; AT services can support a person to access widely • hearing; available technology, including smart technology, i.e. remote heating controls, online shopping and phone • eyesight; apps such as Skype and Facetime to help keep in • moving around; touch with families and friends. • getting out and about; AT is particularly useful for individuals with cognitive • memory; impairment, dementia and learning disabilities. It also supports family carers. • cognition (thought processes and understanding); • daily living activities, such as dressing and More information on AT can be found at preparing meals; and www.peterborough.gov.uk by searching ‘Assistive Technology’. • socialising.

Avoiding falls

Improving safety in the home can help prevent working lights – maybe replace the bulbs you from having falls and injuring yourself, whilst with low energy bulbs and keep the lights on allowing you to continue to live independently. overnight; • wear slippers with an appropriate heel so that Falls, slips and trips can lead to broken hips or they stay firmly on the feet; wrists and other injuries, and are a leading cause of • do regular gentle exercise to help reduce the disability among the older population. Falls in the risk and fear of falling. Exercise such as Tai Chi is home can result in ill health, lengthy hospital stays, particularly helpful for improving balance; residential care or loss of independence, and can greatly affect your quality of life. • install grab rails around the home or at the entrance to the home; Various aspects of the home environment can be • fasten down any loose bits of carpet or lino; improved to reduce the risk of having a fall. Family, • either remove rugs or fasten down the edges; friends, neighbours and carers can help make things safer for you while allowing you to stay independent • review medication with your GP or pharmacist; and self-sufficient. • look after your feet and ask for a referral to a podiatrist if you are worried about your feet; and Tips on avoiding falls: • speak to an occupational therapist for further • make sure that the hallway and stairs have advice.

6 For assistance with finding care and support, call Care Choices on 0800 389 2077 Making life easier at home

In the living room

Plug with handle

Easi-reach

B N RO Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional heating • Purchase a standalone heater system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

HEARING THE TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

Visit www.carechoices.co.uk for further assistance with your search for care 7 Making life easier at home continued

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN BED, • Change to less heavy bedding • Buy a bed cradle/bed ladder TURNING OR ROLLING • Learn new ways of moving safely • Use a bed lever OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR TABLETS • Ask for an easy-open bottle • Get an automatic pill dispenser • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’

 Call the Customer Services Team on 01733 747474. 8 For assistance with finding care and support, call Care Choices on 0800 389 2077 Making life easier at home continued

In the kitchen

Teapot tipper Large handled cutlery

5

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • M ake space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine

 Call the Customer Services Team on 01733 747474. Visit www.carechoices.co.uk for further assistance with your search for care 9 Making life easier at home continued

In the bathroom

Grab rail Shower board

5

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n (see below) for an assessment • Consider home support

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n (see below) for an assessment • Consider home support

 Call the Customer Services Team on 01733 747474. 10 For assistance with finding care and support, call Care Choices on 0800 389 2077 Reablement

Reablement gives people over the age of 18 the around, including getting up from a chair, getting opportunity, motivation and confidence to relearn in and out of bed and using the toilet. or regain some of the skills they may have lost as a consequence of poor health, disability, impairment or Access to reablement services is through a discussion accident. It may also enable you to learn new skills that with a social care professional. Trained reablement can help develop and maintain your independence. staff will work with you to ensure that you are supported in your own home and that you set The reablement service provides intensive support for yourself achievable goals. These will be based on a maximum of six weeks. As well as the satisfaction you what is reasonable for you to expect to be able to do may gain from being able to do more things for yourself, for yourself at the end of the reablement service. The input from the reablement service is likely to reduce goals will be recorded as part of your Goal/Support your need for longer-term care and support. Often, no Plan and will be kept in your home so that you, your ongoing care is required after the period of reablement. unpaid carers and reablement staff can monitor your achievements and identify new goals to work Reablement can help with: towards. The emphasis for the service will always be • personal care tasks such as washing and dressing; to encourage you to do things for yourself. • domestic skills, such as food and drink preparation; If you still have ongoing care and support needs and following the period of reablement, you may be • encouraging you to be confident when moving eligible for care and support. Assessment and support

Social care assessments and eligibility for support

If, following discussion with staff, it is felt that you After the assessment, we will determine whether you need a social care assessment, this will be arranged. are eligible for care and support and will explain any decision to you. The Government has set a national eligibility threshold, which is the same across England. This If you are eligible for support consists of three criteria, all of which must be met If you are eligible for social care support, we will for a person’s needs to be eligible. The eligibility complete a financial assessment to understand threshold is based on finding out: whether you will need to pay some or all of the cost of the support. This will depend on your income and • whether your needs are due to a physical or any savings and capital you may have. >> mental impairment or illness; • to what extent your needs affect your ability to achieve two or more outcomes, such as being able to wash, dress yourself, or make use of your home safely; and • whether, and to what extent, this impacts on your wellbeing.

As part of the assessment, we will talk with you about what is important to you, and whether your wellbeing is affected.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Social care assessments and eligibility for support continued

>> If you are not eligible opportunity to discuss their situation with a social If you are not eligible for support from us, we will care professional. offer free advice and information and put you in touch with other organisations and services in If your needs change your community that may be able to help you. If your needs change, you can always ask us This may include some of our in-house services, for a reassessment. Simply call the Customer such as reablement or occupational therapy. Many Services Team on 01733 747474 or email people find that seeking advice from us is helpful in [email protected] finding their own solutions because it provides an

Carers’ eligibility

Following the implementation of the Care Act, carers • they are unable to achieve specified outcomes; or now have the same rights to an assessment as the person they care for. The aim is to find out what • there is or is likely to be a significant impact on impact caring responsibilities have on the carer’s their wellbeing. wellbeing and identify ways in which they can be supported to provide, and continue to provide, care. If, following an assessment, a carer is eligible for services, a social care professional will contact A carer may have eligible needs if they meet the them to discuss the impact of the caring role on following criteria: their wellbeing and will help the carer to develop a support plan to meet their needs and identified • their needs arise as a consequence of providing outcomes. necessary care for an adult; For more detailed information, visit www.gov.uk and And, as a result: search ‘Care Act factsheets’. For more information on • their health is, or is at risk of, deteriorating; support for carers, go to page 30.

Advocacy

As part of the assessment process, the council In Peterborough, all commissioned statutory and non- may have a duty to offer you support from an statutory advocacy services are delivered by a new independent advocate. This person cannot be partnership of specialist advocacy organisations and involved in your care and support in a paid capacity co-ordinated through one central team. The service is and must be appropriately trained and supported to called Total Voice and brings together advocates from fulfil this role. Advocacy services help you to say what VoiceAbility, Cambridgeshire Deaf Association and you want and to get the services you need. They National Youth Advocacy Service (NYAS). will work to empower you to have a voice and to make choices by providing support, information and How to contact Total Voice representation as required. Referral helpline: 0300 222 5704 Email: [email protected] Advocacy support can be provided by a wide range of Web: www.totalvoicecp.org people including friends, family or someone working Address: for a charity or community group. Sometimes people Total Voice Cambridgeshire and Peterborough, prefer to have someone they know to support them, C/O VoiceAbility, The Old Granary sometimes people choose to receive support from a Westwick, Cambridgeshire CB24 3AR >> professional, independent advocate.

12 For assistance with finding care and support, call Care Choices on 0800 389 2077 Advocacy continued

>> Children and young people who are looked after or who have a disability and are classified as children in need can contact an NYAS adviser directly by calling 0808 808 1001 or emailing [email protected] What support is available?

Independent home care providers

To enable you to live in your own home for as have a very high dependency on a permanent basis. long as possible, a range of home care services It can also provide respite breaks for regular carers is available. These cover day-to-day tasks such as and short-term support following hospital discharge. cleaning, shopping and food preparation/cooking, through to personal care that helps with dressing, In some cases, it’s preferable and more economical bathing, toileting and prompting the taking of to have a care worker actually living in your home. medication. Carers need to be properly trained, This can be for a short period, for example a week, or particularly in moving and handling and the use of on an ongoing basis. Typical charges for this service hoists for some tasks. depend on the amount of care and the particular skills required. Live-in care is also available to people Daily care support with permanent physical disabilities or mental health Carers can call in on a daily basis to assist with any conditions who require long-term ongoing care. of the tasks described above. Depending on the level of help you require, their visits can be just half All home care providers are regulated and inspected an hour or up to several hours. Generally, visits are by the Care Quality Commission which publishes available from 7.00am until 10.00pm. Some people inspection reports on its website www.cqc.org.uk will need multiple visits per day. Night services can and awards quality ratings. See page 25 for more also be provided. The hourly rate for these types details about the Care Quality Commission. of service depends on the services you require, the time of day and the location. Rural areas may Before you make any decisions regarding the present particular difficulties and a travel charge will provision of care, be sure to contact several providers probably be made in addition to the normal hourly and ask for a ‘Service User’s Guide’ and their charges. rate. If you are self-funding, you should also request a draft contract between you and the care provider. For Live-in care more information call the Customer Services Team 24-hour live-in care can accommodate you if you on 01733 747474.

Personal assistants

A personal assistant (PA) is someone who enables All PAs on the register have been thoroughly you to maintain your independence by providing checked by Peterborough Council for Voluntary support. The PA can be employed by you or be self- Services before they are placed on the register. employed. There is a register of PAs in Peterborough The register includes details about the support the which can be found by searching ‘Personal Assistant’ approved PAs can provide and their direct contact on www.peterboroughcaredirectory.org.uk details.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Protection for people who lack capacity

Your liberty can only be taken away from you in very This may happen if you need to go into a care home specific situations. The Mental Capacity Act calls or hospital to get care or treatment, but you don’t this a deprivation of liberty. It should only be used have the capacity to make decisions about this if it is the least restrictive way of keeping you safe or yourself. making sure you have the right medical treatment. If you are living at home, you can also be deprived of Being deprived of liberty means that you are not free to your liberty lawfully if the Court of Protection makes go anywhere without permission or close supervision, an order allowing it. The Court of Protection makes and you are usually under continuous control and decisions and appoints deputies to act on your supervision. This is against the law unless it is done behalf if you are unable to make decisions about under the rules set out in the Mental Capacity Act. your personal health, finance or welfare.

The Publisher of this Directory, Care Choices, also produces Care and Support Services Directories for Cambridgeshire, Lincolnshire and Northamptonshire.

For free copies, call Cambridgeshire – Customer Services on 0345 045 5202 Lincolnshire – Customer Service Centre on 01522 782155 Northamptonshire – Customer Service Centre on 0300 126 1000 www.carechoices.co.uk

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

14 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care agency checklist © 2017 Care Choices Ltd

Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating?  needs if they increase? Ask about the process for this.  How long are staff allocated per visit?  Does the agency have a training Can you contact the agency in an scheme in place?  emergency or outside office hours?  Are all staff trained to a certain level?  Does the agency have experience with your specific needs?  Are staff able to help with administering medication if required?  Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How?  staff each day?  Are all staff checked with the Regulation Disclosure and Barring Service?  Can you see the agency’s contract terms?  Will you be notified in advance if your care worker is on holiday or sick?  Can you lodge a complaint easily? 

Are staff matched to you specifically, Are complaints dealt with quickly?  based on your needs and preferences?  Will your support plan be reviewed at Can you meet your care worker(s) regular intervals?  before they start?  Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff?  quality rating? 

Notes

*See page 25. Visit www.carechoices.co.uk for further assistance with your search for care 15 Dementia

If someone you know has been feeling confused, The Centre provides a range of support groups and agitated or forgetful, it may be a good idea for activities for people with dementia and their carers them to visit their GP. You might want to consider and families, including walking groups, gardening accompanying them to the appointment. clubs, and arts and crafts groups. Additionally, there are groups specifically for black and minority ethnic Each person will experience dementia in their own communities and people with dementia who are individual way, but there will usually be a decline under 65. in memory, reasoning and communication skills, confusion and a gradual loss of the skills needed to For more information about the Centre, or to carry out daily activities. speak to someone about dementia, please contact Alzheimer’s Society on 01733 893853. Peterborough’s Dementia Resource Centre offers residents a one-stop shop for dementia care and support. It is delivered by Alzheimer’s Society on behalf of Peterborough City Council and also includes the NHS Memory Clinic, which is where people are tested for dementia. The Centre can be found at 441 Lincoln Road, Peterborough PE1 2PE.

Residents can access the service without an appointment to learn more about memory issues and dementia. The Centre is open six days a week, including some evenings. The team based there offers advice, information and support in the lead up to being assessed by the Memory Clinic. It also provides ongoing support to the person with dementia and their carers/families after diagnosis.

Supported Employment

Supported Employment teams provide flexible work, cleaning services and catering. programmes to support people who want to work but are facing barriers due to a disability. They work closely There are also work opportunities in mini enterprises with employers in a broad range of vocations to secure providing services to businesses in catering, grounds jobs, work experience and voluntary placements in maintenance and car washing. Please call 01733 local businesses. These include retail, production, office 797710 for more information.

SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

16 For assistance with finding care and support, call Care Choices on 0800 389 2077 Young people and transition to adulthood

When a young person with disabilities or a young More information can be found on the Local Offer carer approaches their 18th birthday, they may ask for at www.peterborough.gov.uk/residents/special- an assessment. A parent or carer may also ask for an educational-needs/local-offer assessment as the child they are caring for approaches 18.

If the young person has a learning, sensory Resource for those supporting children with impairment and/or a physical disability and has an additional needs Education, Health and Care Plan or a Statement of My Family, Our Needs is an online resource providing Special Educational Needs, the assessment will be impartial information for parents, carers and undertaken by the 0 to 25 Disability Service. The practitioners supporting children from birth to 25 service works in partnership with a range of local years with additional needs. As well as guidance, services to provide information, advice and care plan policy and signposting, there is a lifestyle section support to help disabled young people develop for parents covering topics such as health and a transitions pathway and prepare for life as they wellbeing, work, family and relationships. Visit: become an adult. www.myfamilyourneeds.co.uk

The Voluntary and Community Sector in Peterborough

If you think about everything you need to live an active through to large national charities having a base in the and independent life, whether this is education, social city. The diversity of the sector enables us to support welfare and care, health, environment, policing, local thousands of people with their everyday lives. sports clubs, transport, housing, retail, advice work, employment, faith, arts, playgroups, law and advocacy, Supporting this vast network of groups and social and interest activities to name but a few; you will organisations are paid staff and an army of volunteers. find a Peterborough not-for-profit organisation that At the heart of the Peterborough Voluntary and provides work in this area. Community Sector are volunteers. There are lots of reasons why people choose to volunteer, including: Peterborough has a strong, thriving voluntary and • to meet people; community sector. Groups range in size from very small, just three or four people supporting each other, • to give something back; • to learn new skills or keep existing skills going; • to build confidence; and • to help with the search for employment, which is one of the biggest areas of volunteering today.

If you are interested in receiving support or advice on volunteering or setting up a support group, please contact Peterborough Council for Voluntary Services (PCVS) on 01733 311016 or email [email protected]

PCVS can also provide information and advice on the wide range of voluntary support organisations and networks that operate across the city.

Visit www.carechoices.co.uk for further assistance with your search for care 17 The Peterborough Wellbeing Service

The Peterborough Wellbeing Service is run by PCVS. • befriending and social interaction; They can point people in the right direction of a • improving safety, security and access to your range of services and supplies for people who: home; • have experienced a bereavement; • managing finances; and • have had a brain injury or stroke; • cleaning and gardening. • have physical disabilities; Some services are available for free, but some may • are carers; be charged for. For more information, call 01733 • have poor hearing and/or eyesight; or 342683. • have mental health issues.

Services may include:

• short-term support if someone is unwell; • support after leaving hospital; • replacement radiators, energy advice; • handyperson support; • nutrition and exercise classes; • volunteer opportunities; Housing options and care homes

Housing Needs Service

Peterborough City Council delivers a range of services an appointment to see a Housing Needs Officer. If to assist people in need of alternative accommodation, you do not have access to a telephone, you can visit threatened with homelessness, or seeking advice on the Customer Service Centre where telephones are their current accommodation. available for public use.

The Housing Needs Service delivers a range of advice and assistance to those with accommodation needs. Whether you’re a Housing Association tenant, rent privately, own a property or have no fixed address, the service offers free and confidential advice on various housing-related subjects. You can access the services quickly by calling 01733 864064.

The Housing Needs Service is based in Bayard Place and has officers available on the ground floor of the Customer Services Centre. You can contact the service on 01733 864064 and, if necessary, you will be given

18 For assistance with finding care and support, call Care Choices on 0800 389 2077 Major adaptations

If you require major adaptations to your home, for If the Occupational Therapist thinks you may qualify example fitting a new bath or shower, this is likely to for a grant, a referral will be made to your local Home involve the advice of Occupational Therapists. You may Improvement Agency. Please contact the Care and also want to apply for a means-tested Disabled Facilities Repair Home Improvement Agency (part of Housing Grant, which could help with some or all of the costs. Services) for further details on 01733 863895.

Handyperson Scheme

Care and Repair’s handyperson scheme supports month period. Work will generally be completed vulnerable people who live alone to continue to within 14 days. The labour is free but you will need to live independently at home, by providing low level provide or pay for materials yourself. support with small jobs. Work is limited to four hours per visit and a maximum of eight hours per three- To find out more telephone 01733 863860.

Extra Care housing

Extra Care housing is specially-designed Extra Care schemes in Peterborough accommodation for older people who are becoming frail or who have dementia and are less able to do Friary Court Extra Care Scheme, Friary Court, Burton things themselves. It offers individual flats with your Street, Peterborough PE1 5AE own front door, with care and support available in Tel: 01733 894684 the building. If you are over 55 and need some care The Pavilions, 50 Alma Road, or support to live independently, Extra Care housing Peterborough PE1 3FG could be for you. Tel: 01733 562164 Bishopsfield, Mountsteven Avenue, Walton, Peterborough PE4 6WD Tel: 0370 192 4000 (Head office) St Edmunds Court, St Edmunds Walk, Hampton Centre, Peterborough PE7 8NA Tel: 0370 192 4000 (Head office) The Spinney, 1 Neath Court, Eye, Peterborough PE6 7UB Tel: 01733 223950 Kingfisher Court, Thistle Drive, Stanground, Peterborough PE1 8NZ Tel: 01733 385141 The Maples, Goldhay Way, Orton Goldhay, Peterborough PE2 5JH Tel: 01332 296200 Lapwing Apartments, Matley, Orton Brimbles PE2 5YR (Due to open summer 2017) Tel: 01733 385000 (Head office)

Visit www.carechoices.co.uk for further assistance with your search for care 19 Care homes

All care providers in the country must be registered nursing care in a home, you will need to be visited by a with the Care Quality Commission (CQC). All services social worker or a care manager to work out what care are inspected by the CQC, which reports on its you will need. This visit might be in your own home, or findings. These inspection reports, along with quality in hospital if you’ve been ill, or in a care home. You will ratings, are available from the service or from the be fully involved in planning your care needs. CQC website at www.cqc.org.uk If a care home providing nursing care is the best There are two types of residential home: solution for you, your social worker will give you information to help you find a home which meets Care homes (personal care only) your care requirements. If you are eligible, the cost of If you need someone to look after you 24-hours the nursing care part of your fees is paid by the NHS to a day, but don’t need nursing care, a care home the home directly. See page 24 for more information offering only personal care may be the best option. about the NHS Nursing Care Contribution. Personal care includes bathing, feeding, dressing and help with moving.

Care homes with nursing Care homes with nursing provide the same personal care as care homes but with trained nursing staff on duty 24-hours a day. If you think you may need

Protection for those who lack capacity

Going into a care home is a big step for anyone, When an application is received we will arrange for and sometimes people do not have the capacity a Best Interest Assessor to visit the person, the home to decide for themselves that this is in their best and family and friends to determine that living in the interest. The Mental Capacity Act introduced care home is in their best interests. This will then be Deprivation of Liberty Safeguards, which offer reviewed every year to ensure the person continues protection to people entering care homes without to receive the most appropriate care in the right capacity, and for those living in care homes who lose setting. mental capacity. If someone is identified by a home as lacking the mental capacity to agree to their stay, Deprivation of Liberty Safeguards can also be the home must apply to us for an authorisation of a applied in other settings, such as hospitals and deprivation of liberty. supported living.

Moving from one area of the country to another

Sometimes people choose to live in another area of Care Quality Commission’s website www.cqc.org.uk the country as they want to be closer to friends or has details of all registered care providers in England. family. Peterborough City Council will work together with the new local authority to ensure that your care continues.

Listings of registered care providers in Peterborough City and the surrounding areas start on page 53. This Directory’s helpline 0800 389 2077 and website www. carechoices.co.uk can also help, with details of all registered care providers in England. Alternatively, the

20 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care homes checklist © 2017 Care Choices Ltd

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time?  control the heating in your room?   Are staff respectful, friendly and polite?  Is the décor to your tastes?  Do staff have formal training?  Are there restricted visiting hours? Are the staff engaging with residents?  Is there somewhere you can go to be alone?  Activities Does the home feel welcoming?   Is there an Activities Co-ordinator? Catering Can you get involved in activities you  enjoy?  Does the menu change regularly? Does the home organise any outings?  Can the home cater for any dietary requirements you may have?  Are residents escorted to appointments?   Can you eat when you like, even Do the residents seem entertained? at night?  Does the home have a varied Can you have food in your room?  activities schedule?  Is there a choice of food at mealtimes?  Life in the home Is alcohol available/allowed if you want it?  Is the home adapted to suit  your needs?  Can visitors join you for meals? Can you bring your own furniture?  Fees Are there enough plug sockets in the rooms?  Do your fees cover all of the services and activities?  Are there restrictions on going out?  Are fees likely to change regularly?  Is there public transport nearby?  Is the notice period for cancellation of  Does the home provide any transport? the contract reasonable?   Can you make/receive calls privately? Could you have a trial period?  Can you decide when to get up and Can you keep your room if you go  go to bed? into hospital?  Does the home allow pets?  Can you handle your own money?  *See page 25. Visit www.carechoices.co.uk for further assistance with your search for care 21 Paying for your care

The figures mentioned here may change. Please assessment to look at your care needs and how much contact Peterborough City Council nearer the time for you may have to pay. The financial assessment will look more information. at your income and what assets you have, for example savings and property. If you have over a certain If you have been assessed as eligible for care and amount in income, capital and savings, currently support (see page 11) and your needs cannot be £23,250, you will be responsible for paying for your met through information and advice or free services, care yourself. The value of your home is not included if it might be necessary for us to undertake a financial you are to receive home care.

Your support plan and personal budget

If you have eligible needs, we will contact you to Some examples of how a personal budget can be discuss what help might be available and work with used include: you to put together a care and support plan tailored to your needs. • arranging a care agency to provide you with care and support at home with things like getting Your plan will work out how you can do the things dressed, preparing a meal, washing and toileting; that are important to you and your family, with the • arranging day care activities in the community; right level of care and support. You will also know how much it will cost to meet your needs and how • arranging and paying for respite care – to give you much the council will contribute towards the cost. and your carers a short break; and This is your personal budget. • paying for any support you may need when your There is no obligation for you to manage your carer takes a break. personal budget yourself, and there is choice about how care and support is arranged. In some cases, you may ask the council to arrange services on your behalf, or you could request a direct payment.

Using your personal budget You may choose how to spend your personal budget, providing that it meets your eligible social care needs based on the outcomes agreed and outlined in your care and support plan.

Direct payments

A direct payment is a personal budget taken as a Using your direct payment cash payment made directly to you. It can also be If you receive a direct payment, you can use it to paid directly to an authorised person or organisation employ a personal assistant to help and support acting on your behalf. You must be eligible to you. If you employ someone directly as a personal receive a direct payment. assistant, expert help and advice is available on how to calculate and pay your employee’s wages and how Direct payments can be used to buy your own care to undertake your responsibilities as an employer. and support, and can give you a greater ability to choose and control your own care services and help You can find out more about personal assistants on you to achieve better outcomes. page 13.

22 For assistance with finding care and support, call Care Choices on 0800 389 2077 Direct payments continued

You may also use your direct payment to pay amounts that you hold in the bank account that for certain types of equipment to help you live you use for your direct payments – but you can get independently at home. If you take your personal help with this if you need it. We will need to see budget as a direct payment, you will need to keep your direct payment records, usually every three a record of how you spend the money and the months.

Paying the full cost of care yourself – being a ‘self-funder’

If you know that you will need to pay the full cost If you do speak to an independent financial adviser, of your care, either in your own home or in a care you need to be aware there may be a charge for this home, and arrange this yourself, you do not need service. to be assessed by the council. However, you can choose to contact Peterborough City Council at We would recommend that the financial adviser is any point for advice and guidance, or to request an accredited by the Financial Conduct Authority (FCA) assessment of your needs if you would like one, to or is accredited with the Society of Later Life Advisers ensure you are purchasing the appropriate support. (SOLLA). Visit www.societyoflaterlifeadvisers.co.uk

If you are paying for the full cost of your care If you are moving into a care home, you may be and have capital over £23,250 then independent entitled to some of the following financial assistance and support: financial advice will help you to maximise your investments to cover care costs for as long as 12-week property disregard possible. Peterborough City Council can help with the cost of your care during the first 12 weeks of permanent There are lots of organisations that can give you residential care, provided our assessment has shown advice about funding your care and support costs that this is the kind of care you need. This is called in the future. You may find the following websites the ‘property disregard’ period. useful: This applies if: • www.payingforcare.org • your former home is included in your financial • www.moneyadviceservice.org.uk assessment;

You can also find a number of organisations which • your other capital and savings are less than can help you with independent financial advice at £23,250; and www.peterboroughcaredirectory.org.uk • your income is not enough to meet your care home fees.

Deferred payment agreements A deferred payment agreement is an arrangement with Peterborough City Council that enables you to use the value of your home to help pay care home costs. If you are eligible, we will make payments to the care home on your behalf as an ongoing loan, on which interest will be charged, using your home as security. You can delay repaying us until you choose to sell your home or out of your estate after you have passed away. >>

Visit www.carechoices.co.uk for further assistance with your search for care 23 Paying the full cost of care yourself – being a ‘self-funder’ continued

>> Until your property is sold, you will need to make These are: a part-payment every four weeks towards the cost of • when you are eligible for the 12-week property your care, based on your weekly income. If you sell disregard; or your property while you are in a care home, a financial assessment review will take place to determine • when you have a deferred payment agreement. whether you are entitled to council funding assistance with your care fees, or if you need to pay We recommend that you seek independent financial for your care from your own financial resources. If you and legal advice if you are considering these options. do need to pay, you will be advised of the date from which you should start to pay the home. NHS Funded Nursing Care Contribution Whether you are a temporary or permanent resident, Although you do not need to sell your home during if you live in a care home that provides nursing care, your lifetime, it may affect your entitlement to you may be entitled to a non-means-tested NHS Pension Credit if your property is not seen to be on Funded Nursing Care Contribution (£155.05 per the market and becomes treated as capital by the week for the standard rate – correct at the time of Department for Work and Pensions (DWP). publication) towards the cost of your nursing care. This is paid directly to the home. Third party payments NHS Continuing Healthcare Funding Some care homes, and care homes with nursing, If you have primary health needs and are eligible charge fees that are higher than the maximum for NHS Continuing Healthcare Funding, the NHS amount Peterborough City Council can contribute. will pay for the full cost of your care in any setting, If we are contributing towards your care home fees including your own home or a care home. To be and you choose to move into a home which charges eligible your primary needs must be health-related. a higher fee, the difference between the two More information can be found by searching ‘NHS amounts must be paid for by a third party, usually Continuing Healthcare’ on www.nhs.uk a relative or a charity. Third party payments are sometimes referred to as ‘top-up’ payments. Please Attendance Allowance note, this amount will be charged in addition to your This is a non-means-tested non-taxable benefit from assessed contribution. the Department for Work and Pensions paid at the lower rate of £55.65 per week for those needing care The general rule is that you cannot use your own by day or night and at the higher rate of £83.10 per money to fund a third party payment. week for those needing care both during the day and night. If you go into permanent care funded However, in certain specific circumstances you may by Peterborough City Council you will no longer be make a third party payment from your own funds. entitled to Attendance Allowance.

Whatever your circumstances…

Remember: Please note, some of the figures mentioned here • your assessment will be made up of two may change during the lifetime of this Directory. elements, a care part and a financial one;

• a nursing home will generally be more expensive than a care home offering personal care only; and

• if your partner remains at home, their finances will not be included in your financial assessment.

24 For assistance with finding care and support, call Care Choices on 0800 389 2077 Monitoring the quality of our services

We want to provide the best quality social care and We work closely with the Care Quality Commission support services to the people of Peterborough. (CQC), the local Clinical Commissioning Group Regulations for registered care services focus on and with care providers to make sure we maintain improving outcomes for adults who need support. high-quality standards in the care provided to These regulations underline the importance of people in Peterborough. We will also continue to people who use care services having a say and being have a strong commitment to safeguarding those able to make decisions about how to keep healthy adults who may be at risk of experiencing abuse or and get the right care and support. exploitation.

Inspecting and regulating care services

All care providers must be registered under a against national essential standards of quality and system which brings adult social care, independent safety. The CQC rates services as Outstanding, Good, healthcare and the NHS under a single set of Requires Improvement and Inadequate. When essential standards of quality and safety. considering a care service, it’s always a good idea to The Care Quality Commission (CQC) registers, check its inspection report and rating on the CQC’s inspects and reviews all adult social care and comprehensive website www.cqc.org.uk or ask the healthcare services in England in the public, private care provider you are considering for a copy of their and voluntary sectors. This includes care homes, care latest inspection report. homes with nursing, home care agencies and NHS services, amongst others. For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 Inspectors carry out a mixture of announced and or email [email protected] unannounced inspections looking at the quality and The Care Quality Commission, Citygate, safety of the care provided. They look at whether Gallowgate, Newcastle upon Tyne NE1 4PA the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led. Local Quality Checking arrangements Inspection teams are led by an experienced CQC In addition to the inspections carried out by the manager and often include experts in their field. The CQC, Peterborough City Council has a Quality team may also include professional or clinical staff; Improvement Team. The team works to build positive Experts by Experience; people who use services; and working relationships with Peterborough’s Adult carers. Social Care market by providing advice, consultancy and support. They share knowledge, skills and Following an inspection, each care home and expertise by promoting best practice, contractual home care agency is given a report of how it rates and legislative compliance.

Healthwatch Enter and View

Healthwatch is an independent consumer champion and any other relevant partners. You can find out more for health and social care. It has a statutory power to on www.healthwatchpeterborough.co.uk Enter and View places that provide publicly funded health or care services, to see and hear how people experience the services. Healthwatch publishes a report after each visit, which is then shared with the organisation visited, the Care Quality Commission, commissioners, quality assurers, Healthwatch England

Visit www.carechoices.co.uk for further assistance with your search for care 25 Keeping people safe

Everyone has the right to live in safety, free from abuse and neglect. Safeguarding adults is about If you have a concern, suspicion or allegation that organisations working together to prevent abuse or an adult with care and support needs is being neglect, whilst making sure that the person is always subjected to harm, abuse or neglect you should put first, having regard to their views, wishes, feelings contact Adult Social Care at Peterborough City and beliefs in deciding any action. Council:

If you have care and support needs, the council has Customer Services Team (within office hours) an adult safeguarding procedure in place to help Tel: 01733 747474; option 1 protect you from neglect and abuse. Emergency Duty Team (outside office hours) Tel: 01733 234724 If you are concerned about yourself or someone else being abused, we will: If you think a crime has been committed, you should call the police on 101 for anything that is • listen to your views and wishes; not urgent. • take you seriously; You should always call 999 if you feel that • treat you with respect; someone is in immediate danger. • support you to feel as safe as you want; • support you to make your own decisions; and • keep you informed and involved and to tell you what will happen next.

Forms of abuse could be: physical abuse, domestic violence, sexual abuse or exploitation, psychological abuse, financial or material abuse, modern slavery, discriminatory abuse, organisational abuse, neglect and acts of omission, or self-neglect.

What we will do

When any form of abuse is reported to us, we will: • ensure any immediate action required is taken. • contact you to discuss your concern and gather Information is not usually shared without the additional information; permission of the person it concerns. The exceptions • contact the adult you are concerned about to to this are: establish what they wish to happen; • situations where others may be at risk of abuse • contact other professionals and then assess the and/or the person is not able to make decisions for level of risk; and themselves because of their mental capacity; and

• where a crime has been committed and information is requested by the police under their powers.

We will always inform you if we have to share information about you without your consent.

26 For assistance with finding care and support, call Care Choices on 0800 389 2077 Keeping healthy

The Healthy Peterborough service delivers a range of health programme in England for eligible people programmes and interventions across the city with aged 40 to 74. If you wish to book a health check a focus on promoting and improving health. The then please contact your GP practice. services listed below are examples of programmes provided. They are all free at the point of access. All Weight Management you have to do is call freephone 01733 590064 and Healthy Peterborough delivers free physical activity speak to one of the friendly Healthy Peterborough and weight management programmes for adults team members who can book you into a clinic or who are physically inactive as well as those living programme. with long-term conditions. Free programmes for children who are overweight are also provided Stop Smoking through Healthy Peterborough. The Healthy Peterborough service is here to help you stop smoking. Stopping smoking is not easy but with Learning Disability Annual Health Checks our help you can do it. The Annual Health Check scheme is for people aged 14 and over who have been assessed as having Wellness coaches are there to help you stop smoking a borderline, mild, moderate, severe or profound whatever your circumstances. Even if you have tried learning disability who may have health conditions before and not succeeded, please come to see us that go undetected. People with learning disabilities again. who are known to their local authority social services, and who are registered with a GP who knows Free NHS Health Check programme their medical history, should be invited by their GP The Free NHS Health Check programme is a public practice to come for a free Annual Health Check.

Local health services

Cambridgeshire and Peterborough Clinical group of patients from the GP practice, interested Commissioning Group (CCG) in health and health care issues, who want to get Clinical commissioning is the planning, buying and involved with and support the running of their local monitoring of health care. It is all about making GP practice. sure that health care services meet the needs of local populations safely and effectively, within To find out if your GP practice has a PPG and to the resources available. Cambridgeshire and find out how to become involved, talk to your Peterborough CCG is led by local doctors and other local GP surgery or contact the CCG’s local health professionals. This means that decisions Engagement Team: about local health services are made by the health Cambridgeshire and Peterborough CCG, professionals who best understand the needs of their Peterborough Office patients. Tel: 01223 725304 Email: [email protected] Every GP practice across Cambridgeshire and Web: Peterborough (plus two practices in Northamptonshire www.cambridgeshireandpeterboroughccg.nhs.uk and three practices in Hertfordshire), is a member of the CCG, including the 29 GP practices within Peterborough (serving a population of approximately 258,500 people).

How can I get involved? Most GP surgeries across Greater Peterborough now have a Patient Participation Group (PPG). A PPG is a

Visit www.carechoices.co.uk for further assistance with your search for care 27 Local health services continued

Making a comment, compliment or complaint (formerly Peterborough and Stamford Hospitals NHS If you have a comment, compliment or complaint Foundation Trust) about local health services, you can contact the Patient Experience Team at the CCG: Peterborough City Hospital, Edith Cavell Campus, Bretton Gate, Peterborough PE3 9GZ Patient Experience Team Tel: 01733 678000 Lockton House, Clarendon Road, Web: www.nwangliaft.nhs.uk Cambridge CB2 8FH Freephone: 0800 279 2535 If you have a comment, compliment or complaint Tel: 01223 725588 relating to North West Anglia NHS Foundation Trust, Email: [email protected] you can contact the Patient Advice and Liaison Service: If you need help in making a complaint about NHS services, you can contact POhWER, an independent Peterborough City Hospital, Edith Cavell Campus, complaints advocacy service: Bretton Gate, Peterborough PE3 9GZ PALS helpline: 01733 673405, Tel: 0300 456 2370 (charged at local rate) Monday to Friday, 8.30am to 4.30pm Email: [email protected] (messages can be left out of hours). Write to: PO Box 14043, Birmingham B6 9BL Email: [email protected] In person: the PALS Team is happy to arrange an Other NHS main contacts appointment. North West Anglia NHS Foundation Trust

Mental health

Your GP should be your first point of contact if you Services include: self-help reading materials, are worried about your mental health. They will guided self-help (both over the telephone and consider whether they can provide the help and face-to-face), one-to-one therapies including treatment you need or whether you should be Cognitive Behavioural Therapy (CBT), Interpersonal referred to the secondary mental health services. Therapy (IPT) and Eye Movement Desensitisation and Reprocessing (EMDR) and courses for groups, The local NHS mental health service provider is the including mindfulness. To self-refer, call 0300 300 Cambridgeshire and Peterborough NHS Foundation 0055 or complete the form at www.cpft.nhs.uk Trust (CPFT). It provides an integrated health and social care service. Your needs will be assessed under the Care Programme Approach and a support plan will be devised to meet your needs. This will include the support you need to live your life in the community, such as personal care and one-to-one support, access to work and community services.

You can self-refer to the Psychological Wellbeing Service, which is part of the Improving Access to Psychological Therapies (IAPT) services, an NHS initiative designed to make psychological or talking therapies more accessible to people experiencing common mental health issues.

28 For assistance with finding care and support, call Care Choices on 0800 389 2077 Mental health continued

You can also self-refer to Insight Healthcare for you and discuss your mental health care needs – talking therapies: instead of having to go to accident and emergency departments in local acute hospitals. Insight Healthcare Buttress House, 36 Brenkley Way, Cambridgeshire and Peterborough NHS Newcastle-upon-Tyne, Tyne and Wear NE13 6DS Foundation Trust Tel: 0300 555 0888 Elizabeth House, Fulbourn Hospital, Cambridge CB21 5EF Email: [email protected] Tel: 01223 726789 • Web: www.cpft.nhs.uk Web: www.insighthealthcare.org If you have a comment, concern or complaint you can contact PALS on 01223 219444 (office hours If you are experiencing a mental health crisis Monday to Friday), or freephone 0800 376 0775 and need help, call NHS 111 and select option 2. (office hours Monday to Friday) Specially-trained mental health staff will speak to Email: [email protected]

Community services

Cambridgeshire Community Services City Care Centre, Thorpe Road, Cambridgeshire Community Services offers support Peterborough PE3 6DB to children, young people and families, including: Tel: 01733 293800 • children’s services; NHS 111 • i-CaSH: Integrated Contraception and Sexual NHS 111 is a telephone service which makes it easier Health Services; for you to access local NHS healthcare services in • dental services; and England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a • musculo-skeletal services and uro-gynaecological fast and easy way to get the right help, whatever the physiotherapy. time, it is available 24-hours a day, 365 days a year. Calls are free from landlines and mobile phones. Cambridgeshire Community Services Unit 3, Meadow Lane, St Ives PE27 4LG For general, non-emergency information on health, Tel: 01480 308222 visit NHS Choices on www.nhs.uk Email: [email protected] Web: www.cambscommunityservices.nhs.uk Seven-day access to GP services Patients across Peterborough can access evening If you have a comment, concern or complaint you and weekend GP appointments at the GP Hub, can contact PALS at Freepost: RTGA-CTLG-SCKH, PALS based at Boroughbury Medical Centre, Craig & Patient Experience Team, Unit 3, Meadow Park, Street, Peterborough. The GP Hub is a new service Meadow Lane, St Ives, Cambs PE27 4LG. where local GPs and Practice Nurses offer services Tel: 0800 013 2511 or 01480 355184 for patients registered with a GP in Greater Email: [email protected] Peterborough. >>

Peterborough Minor Illness and Injury Unit This can help with: cuts, scalds, burns, strains, suspected fractures, ear and throat infections, stomach upsets and flu-like symptoms. No appointment is necessary, just walk in. Open 8.00am to 8.00pm, every day of the year.

Visit www.carechoices.co.uk for further assistance with your search for care 29 Community services continued

>> Appointments are available between 6.30pm now available to download. Quick and easy to use, and 8.30pm, Monday to Friday and from 9.00am to the ‘MyHealth Cambridgeshire and Peterborough’ 5.00pm at weekends and on Bank Holidays. To book app directs you to your nearest appropriate NHS an appointment, phone your own practice as normal, service. This includes local GPs, pharmacies, minor and you will be advised of which appointments are injury units, and dentists, based on your location or available at the GP Hub. postcode.

MyHealth Cambridgeshire and Peterborough The app is free to download; search for ‘MyHealth A new app to help Cambridgeshire and C&P CCG’. It is also available in five other languages, Peterborough residents find local NHS services is including Polish, Latvian, and Lithuanian. Support for carers

A carer is someone who helps another person, • have a mental health condition; or usually a relative or friend, in their day-to-day life. This is not the same as someone who provides care • have issues with substance misuse. professionally or through a voluntary organisation. All carers can ask for an assessment. No two caring Many people do not recognise themselves as carers. situations are the same and a carer’s assessment Anyone of any age can become a carer and we is an opportunity to reflect upon your needs as a recognise that our carers come from all walks of life. carer, access information and advice and identify The people they care for may: support. The carer’s assessment can be carried out by the carer themselves or it may be carried • be frail; out with support from a worker from Carers Trust (Peterborough) or Adult Social Care. For more • be ill; information on carers’ eligibility for services, see • have a physical or learning disability; page 12.

The Emergency Support for Carers service

Our Emergency Support for Carers service is in place is dependent on a carer for providing necessary to help carers of adults if an emergency arises. It can care. All carers can apply to register, however, to offer peace of mind by providing a service during be deemed as providing necessary care, the tasks such unplanned events as: performed must be those that the adult could not do themselves without support. If a carer is providing • a carer being admitted to hospital or having other care for an adult who is capable of providing urgent health needs; for themselves, then they may not be providing necessary care. • there being a family emergency (for example, if a close relative is taken ill); You can contact the Customer Services Team on • there being a risk to the carer’s employment on a 01733 747474 to register with the Emergency particular occasion; or Support for Carers service.

• a carer needing to attend the funeral of a close friend or relative.

The purpose of the service is to arrange temporary short-term replacement care for someone who

30 For assistance with finding care and support, call Care Choices on 0800 389 2077 Carers’ information packs

All carers can ask for a copy of the carer’s the information pack as well as a registration form information pack which contains relevant for the Emergency Support for Carers service. You information and advice for carers. Carers who ask can request a carer’s information pack by contacting for a carer’s assessment are also automatically sent Carers Trust on 01733 645234.

Carers Trust (Peterborough)

Carers Trust Peterborough is a local organisation Carers Trust Peterborough also offers a range of commissioned by Peterborough City Council to support to help 5 to 25 year olds caring for a family provide support to family carers and their families. A member, including: family carer is someone who looks after one or more family members who could not manage without their • regular groups, including school groups; help. A family carer can be any age, from a young carer • weekly drop in at Peterborough Regional College; aged 5 to a family carer aged 85 years or over. • transition planning for 14 to 16 year olds and Carers Trust Peterborough offers family carers and those over 16; their families help to: • outcome assessment tools; • plan for the future and plan for emergencies; • help in school/college/university; • assess their needs and find support that allows • information, advice and guidance; them to continue caring; • specialist sibling support; • improve their emotional and physical health through its award-winning Family Carer • one-to-one support; Prescription; • online peer support; • find end of life, palliative care and CQC registered • life skills development; and care; • training, education and employment. • find the right information at the right time; and

• manage work commitments and caring for family. Carers Trust (Peterborough) Thorpe Hall, Thorpe Road, Carers Trust’s Carer Friendly Community Hubs also Longthorpe, Peterborough PE3 6LW provide opportunities: Tel: 01733 645234 Email: [email protected] • to take part in social activities, make friends and Web: www.carerstrustpeterborough.org find families in a similar situation;

• for family carers to have a short break;

• for families to talk to professionals and get information and advice that can help them in their caring role;

• to take part in workshops and learning opportunities which can improve family carer and wider family health; and

• for family carers to have their voices heard.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Dementia Resource Centre

The Dementia Resource Centre offers support • support groups; and to carers of people with dementia, this includes • NHS Memory Clinic. information, advice and direct support services, including: Dementia Resource Centre • support; York Road entrance, 441 Lincoln Road, • one-to-one help for carers; Peterborough PE1 2PE • activity groups; Tel: 01733 893853 Email: [email protected] • advocacy;

Carers UK

Carers UK is a national charity that supports carers by • a connecting service so no-one has to care alone; providing: and

• an expert telephone advice and support service; • additional resources for carers. • financial support; Carers UK • practical support; Tel: 0808 808 7777 • health advice; (Monday to Friday, 10.00am to 4.00pm) Web: www.carersuk.org • work and career advice;

Carers Direct

A one-stop information and advice service for from, health and social care services for the carers who look after ill, frail or disabled friends and person being cared for. relatives. For further information, call the Carers Direct Carers Direct provides information on: helpline on 0300 123 1053.

• Carer’s Allowance and other carer benefits;

• caring for a child with complex needs;

• young carers’ rights;

• assessments, direct payments, personal budgets and time off;

• helping to maintain, leave or return to employment;

• education or training;

• maintaining or improving social and emotional wellbeing and physical and mental health;

• how to access information about, and support

32 For assistance with finding care and support, call Care Choices on 0800 389 2077 Essential information

Useful local services

Age UK Care Quality Commission (CQC) Provides a range of services, some free and some The CQC is the independent regulator of health where there is a charge. These include: home and social care in England. Following an inspection, support; gardening; home checks; information each service is given a report of how it rates against and advice, including welfare benefits support and national standards of quality and safety. befriending. Age UK also supports a range of lunch The Care Quality Commission, Citygate, Gallowgate, clubs operating across Peterborough. Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Access is available to anyone; some services are Email: [email protected] charged for. Web: www.cqc.org.uk Tel: 0300 666 9860 Email: [email protected] Day opportunities Web: www.ageuk.org.uk/ Peterborough’s day opportunities for adults under cambridgeshireandpeterborough 65 with a disability is managed by the City College Peterborough and provides day and employment Alzheimer’s Society support. Provides information and support for people with City College, Brook Street, Peterborough PE1 1TU all forms of dementia and those who care for them. Tel: 01733 761361 It runs quality care services, funds research, advises Email: [email protected] professionals and campaigns for improved health Web: www.ccpdayopportunities.co.uk and social care and greater public understanding and awareness of dementia. Peterborough City Council also provides a comprehensive day opportunities service for older For full details of all its services please contact the people – based at the Cresset, Bretton, Peterborough. local office. The service supports older people to access and Tel: 01733 893853 participate in a wide range of activities, outings, Email: [email protected] entertainment, gentle exercise and social contact Web: www.alzheimers.org.uk and supports people to maintain their independence for as long as possible. British Red Cross Provides a range of services including support at The service is available seven days a week, and can home and support in emergencies. help to provide a much-needed break for carers. A C/o Adult Social Care, Peterborough City Council, nutritious hot meal is provided every day. 5 Royce Road, Fengate, Peterborough PE1 5YB Tel: 01733 747474 or 01733 454488 Tel: 01733 207113 Disability Peterborough (formerly DIAL Peterborough) Your local centre for free, confidential and impartial information and advice, for physically disabled people, their carers and families. Provides a range of services to assist people with physical disabilities to achieve their potential and have maximum choice and control over their lives. John Mansfield Centre, Western Avenue, Dogsthorpe, Peterborough PE1 4HX >>

Visit www.carechoices.co.uk for further assistance with your search for care 33 Useful local services continued

>>Tel: 01733 265551 Information and advice Email: [email protected] You can find a wealth of information about social Web: www.disabilitypeterborough.org care on Peterborough City Council’s website www.peterborough.gov.uk and on the online Healthwatch Peterborough Peterborough Care Directory at The consumer voice for local people, helping to www.peterboroughcaredirectory.org.uk shape and improve local health and social care services. 16-17 St Mark’s Street, Peterborough PE1 2TU Tel: 01733 887915 Email: [email protected] Web: www.healthwatchpeterborough.co.uk

MIND Develops and runs services and projects to help people with mental health issues including anxiety, low self-esteem and eating disorders. Morley Way, Peterborough PE2 7BW Tel: 01733 362990 Email: [email protected] Web: www.cpslmind.org.uk

Finding care options in your area

This Directory offers a telephone and website service version of this Directory on the site and have it read to allowing you to search by postcode or region for you by using the ‘Browsealoud’ function. care homes, care homes with nursing and home care providers that meet your requirements across the Whatever your care needs, this Directory and the Care country. Your search can be sent to you by post or Choices telephone and website service will be able to email, or discussed with you over the telephone. point you in the best direction, however you would like care information presented. If you are searching online, the results can be saved and emailed to others. You can also view an electronic Call 0800 389 2077 or visit www.carechoices.co.uk

The Silver Line

Launched by Dame Esther Rantzen, The Silver Line • protect and support those who are suffering aims to combat loneliness in the over-65s by providing abuse and neglect. friendship, information and advice through calls to trained volunteers. It is open 24 hours a day, every day Tel: 0800 470 8090 of the year. Web: www.thesilverline.org.uk

Specially trained helpline staff:

• link callers to local groups and services;

• offer regular befriending calls; and

34 For assistance with finding care and support, call Care Choices on 0800 389 2077 Trading Standards

Everyone needs to find a decent trader from • visiting your local library if you don’t have access time-to-time and it can be difficult knowing who to a computer at home, or ask the library staff to you can trust. The Trading Standards Approved look up members for you. Trader Scheme, ‘Buy with Confidence’, can help. All members on the scheme have been checked Although Trading Standards checks each trader thoroughly by Trading Standards and have thoroughly before approving them, this does not demonstrated a commitment to high-quality service. give a price guarantee, so you should still get three quotes to ensure you are being charged a reasonable Find members of the scheme by: price. • calling the Citizens Advice Consumer Helpline on 0845 404 0506 to be given the three nearest members that best meet your needs; looking up members on the scheme’s website www.buywithconfidence.gov.uk or www.safelocaltrades.com; or

What do you think about this publication?

Complete our short questionnaire www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 35 Home. Please call us on There’s no place like it. 01733 333342

Being able to live at home can be one trust and companionship to develop. of the most important comforts in an older person’s life and because family Owners Phil and Amy know from experience and friends can’t always be there what a tough decision it can be choosing which Home Instead Senior Care is here care provider to trust with looking after ageing to help. loved ones. Our visits are typically an hour or more providing time for our CAREGivers to Our approach to providing care is very different. provide high quality care and truly get to know We take pride in helping our clients lead a their clients. For us, nothing is more important more comfortable and confident life, helped than providing a convenient and reliable care by CAREGivers whose personality and life solution that works for everyone in your family. experiences ease communication and ensures dignity. We also strive for continuity of care, with If someone in your family needs a little help our clients seeing the same CAREGivers time please get in touch to arrange a consultation and time again, allowing a relationship based on with a member of our friendly care team.

Our Services tailored to your needs: • Personal care “Having tried several Care Agencies • Companionship and not been satisfied I am glad I • Light housekeeping found Home Instead Senior Care. • Shopping They are very good to deal with, • Accompanying to appointments take on board any wishes I have and • Meal preparation management are very easy to talk to • Respite support and CAREGivers have always done • Home help services their job well. Thank-you. • Highly trained CAREGivers Mrs S, Peterborough (client next” of kin) and much more...

Phil & Amy If someone in your family needs a little help please call us on 01733 333342 or email us at [email protected] CQC www.homeinstead.co.uk/peterborough overall rating Unit 1, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX Good Each Home Instead Senior Care © franchise office is independently owned and operated. Copyright © Home Instead 2017 2016 Home. Please call us on There’s no place like it. 01733 333342

Being able to live at home can be one trust and companionship to develop. of the most important comforts in an older person’s life and because family Owners Phil and Amy know from experience and friends can’t always be there what a tough decision it can be choosing which Home Instead Senior Care is here care provider to trust with looking after ageing to help. loved ones. Our visits are typically an hour or more providing time for our CAREGivers to Our approach to providing care is very different. provide high quality care and truly get to know We take pride in helping our clients lead a their clients. For us, nothing is more important more comfortable and confident life, helped than providing a convenient and reliable care by CAREGivers whose personality and life solution that works for everyone in your family. experiences ease communication and ensures dignity. We also strive for continuity of care, with If someone in your family needs a little help our clients seeing the same CAREGivers time please get in touch to arrange a consultation and time again, allowing a relationship based on with a member of our friendly care team.

Our Services tailored to your needs: • Personal care “Having tried several Care Agencies • Companionship and not been satisfied I am glad I • Light housekeeping found Home Instead Senior Care. • Shopping They are very good to deal with, • Accompanying to appointments take on board any wishes I have and • Meal preparation management are very easy to talk to • Respite support and CAREGivers have always done • Home help services their job well. Thank-you. • Highly trained CAREGivers Mrs S, Peterborough (client next” of kin) and much more...

Phil & Amy If someone in your family needs a little help please call us on 01733 333342 or email us at [email protected] CQC www.homeinstead.co.uk/peterborough overall rating Unit 1, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX Good Each Home Instead Senior Care © franchise office is independently owned and operated. Copyright © Home Instead 2017 2016 Call toSUITE book DEMENTIA yourNOW Respite OPEN or Alysia Caring Luxury Care Homes are proud to present Convalescence Care with us l Showing l Nursing Cherry Blossom Care Home & Day Centre Dementia Care Our aim is to provide excellent, person-centred and compassionate care to every resident. l Residential Care n 24 Hour Care n Meals n Hotel and Laundry Services n Activities n Papers n Hairdressers n Chiropody we care

n n l Ground floor garden terraces Sprinkler system for the latest in fire protection Day Centre n State-of-the-art nurse call system n Fees are all inclusive - assessment n Air conditioning in all main lounges and prior to admission dining rooms n Wifi throughout the premises n Specialist baths & ensuite wet rooms n Library n Bistro n Overhoist Tracking

First Class Residential, Nursing and Dementia Care & Day Centre Cherry Blossom Care Home provides luxury residential care for individuals or couples, specialist dementia care, and nursing care and Day Centre. It features a level of comfort and care that surpasses expectations for care homes. We are able to provide respite care and short breaks for those looking for convalescence following hospitalisation or an illness. Quality of life is paramount. To ensure this, we’ve brought together an expert team, luxurious facilities and first-class care. All care staff are QCF (NVQ) trained. Activities, private gardens, events, luxurious rooms, and beautifully If you’d appointed interiors bring a touch of luxury. like a look around or just a Life at Cherry Blossom friendly chat please call High-spec features such as an on-site cinema room, bistro, large the Manager, Sharon. luxurious rooms, spacious lounges, a beauty salon and a chauffeur- driven limousine make Cherry Blossom a care home unlike any other. We welcome family and friends to visit and participate in events and get involved in life at Cherry Blossom. Being social is key to achieving our main goal of ensuring residents’ wellbeing.

Warwick Road, Day Centre Walton, Open Monday - Friday After Care Packages First class residential, nursing and Peterborough PE4 6DE 9.30am - 3.30pm available dementia care. Peterborough’s new, luxury care home. tel: 01733 510 141 u Activities Please contact the Manager email: [email protected] u Meals Sharon Almey for further u Outings details www.alysiacaring.co.uk for you? Whyus not as haveasee temporary if athe a trial care right stay homeclient choice with isto Call toSUITE book DEMENTIA yourNOW Respite OPEN or Alysia Caring Luxury Care Homes are proud to present Convalescence Care with us l Showing l Nursing Cherry Blossom Care Home & Day Centre Dementia Care Our aim is to provide excellent, person-centred and compassionate care to every resident. l Residential Care n 24 Hour Care n Meals n Hotel and Laundry Services n Activities n Papers n Hairdressers n Chiropody we care

n n l Ground floor garden terraces Sprinkler system for the latest in fire protection Day Centre n State-of-the-art nurse call system n Fees are all inclusive - assessment n Air conditioning in all main lounges and prior to admission dining rooms n Wifi throughout the premises n Specialist baths & ensuite wet rooms n Library n Bistro n Overhoist Tracking

First Class Residential, Nursing and Dementia Care & Day Centre Cherry Blossom Care Home provides luxury residential care for individuals or couples, specialist dementia care, and nursing care and Day Centre. It features a level of comfort and care that surpasses expectations for care homes. We are able to provide respite care and short breaks for those looking for convalescence following hospitalisation or an illness. Quality of life is paramount. To ensure this, we’ve brought together an expert team, luxurious facilities and first-class care. All care staff are QCF (NVQ) trained. Activities, private gardens, events, luxurious rooms, and beautifully If you’d appointed interiors bring a touch of luxury. like a look around or just a Life at Cherry Blossom friendly chat please call High-spec features such as an on-site cinema room, bistro, large the Manager, Sharon. luxurious rooms, spacious lounges, a beauty salon and a chauffeur- driven limousine make Cherry Blossom a care home unlike any other. We welcome family and friends to visit and participate in events and get involved in life at Cherry Blossom. Being social is key to achieving our main goal of ensuring residents’ wellbeing.

Warwick Road, Day Centre Walton, Open Monday - Friday After Care Packages First class residential, nursing and Peterborough PE4 6DE 9.30am - 3.30pm available dementia care. Peterborough’s new, luxury care home. tel: 01733 510 141 u Activities Please contact the Manager email: [email protected] u Meals Sharon Almey for further u Outings details www.alysiacaring.co.uk for you? Whyus not as haveasee temporary if athe a trial care right stay homeclient choice with isto

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE?

VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

Supporting people with a learning disability at home and in the community. Independence • Choice • Control CALL CARE SELECT FOR MORE INFORMATION: T: 0300 303 1280 • E: [email protected] www.theraeastanglia.co.ukwww.theraeastanglia.co.uk 0800 389 2077

Exceptional care in luxury surroundings.... With a warm family feel as soon as you walk through the door, Rose Lodge Care Home in Market Deeping offers the highest standards of personalised care and support. Everyone is professional and efficient but “ also appear happy in their work which has a knock on effect with everyone that they deal with. There is always laughter and smiles. We all get to know all the other residents and families and all seem to become one big happy family. Susan M, Daughter-in-Law“ Rose Lodge Care Home, 35a Church Street, Market Deeping PE6 8AN 01778 344 454 | [email protected] | www.countrycourtcare.com

Bluebird Care More than Care

Providing award winning, highest quality care and support within your own home. Living and working by our own set of trusted values, putting you first, to ensure that when you, or your loved one need some extra support in your own home, we are always on hand day and night. Care at Home & Companionship Night Care • Washing and dressing, personal care • Comfort, security & care through the • Domestic support, light house work, shopping night hours • Companionship, assistance to appointments, • Waking Night care outings, transportation • Sleep-in night care service • Support with medication Specialist & Complex Care • Meal preparation • Short to long term complex 24 Hr & Live In Care care including: • Round the clock live in care & support • Dementia, Parkinson, stroke • Rehabilitation care • End of life care • Respite care • Respite & recovery Call us on 01733 459 907 Stamford • Bainton • Barnack • Empingham • Deepings • Oakham • Uppingham • Rutland • Peterborough • Oundle • Corby www.bluebirdcare.co.uk/peterborough-rutland • 01780 480 881 • 01536 688115 @BluebirdcarePeterboroughRutland

Visit www.carechoices.co.uk for further assistance with your search for care 41 Independent living in your own home

Our LifeLine personal alarm service is your personal emergency service, giving you the means to call for help 24 hours a day.

If you need a little more help, our care service is here for you, providing a tailor made support package, flexible enough to change as your needs do. Let us take care of things

Find out more on our website www.crosskeyshomes.co.uk/care or give us a call to find out more about how we can help you. For our LifeLine service call 01733 396439 For our Care service call 01733 396484

Cross Keys Care is part of Cross Keys Homes and is fully registered with the Care Quality Commission and TSA.

Tel: 01778 342244 Email: [email protected] www.jshealthcare.co.uk

Maxey House, in Peterborough, takes pride in its contribution to the lives of older and vulnerable adults and their families, striving to deliver a friendly service that adults can respect for its professionalism and flexibility. A team of well-trained carers are experienced in many complications and Maxey House Maxey House is particularly suited to the challenges of dementia care. Residential Care

Garden Lodge

Your Local Residential & Dementia Care Home in Glinton

Garden Lodge is a small single storey care home with extensive gardens providing a loving family environment for just 9 residents.

To visit us please contact the Home Manager/Proprietor Mrs T H Watts on 01733 252980 m: 07801 273804 | e: [email protected] Address: 37a Lincoln Road, Glinton, Peterborough PE6 7JS

[ Promoting quality of life with a caring touch [

Our mission is to provide services to enable your independence, promote your preferred lifestyle and allow you to live in your home for as long as you wish to do so. Our caregivers provide assistance with a wide range of home care services, including:

• Home care help • Light housework & • Bathing, grooming & laundry dressing • Meal preparation • Medication assistance • Safe mobilisation • Personal care • Companionship • Transportation/errands • Family respite

We offer services 24 hours a day, seven days a week, including holidays. We can provide same-day service and offer transition-of-care service packages T: 01733 264113 that can include transportation home E: [email protected] after discharge from a hospital stay or ComForcare Senior Services, 30 St John’s Street, outpatient procedure. Peterborough PE1 5DD

Visit www.carechoices.co.uk for further assistance with your search for care 43 Now covering Meadows and CambridgeshirePeterborough Homecare Services “An understanding approach to care”

Taking the step of choosing professional care for yourself, family, friends or loved ones can seem daunting. How can you be sure that you’ve found the best place to provide the best possible care?

A professional and award winning care service in the comfort of your own home. At Meadows Homecare, we can offer complete peace of mind through professional and personalised care to cater for a wide range of needs – with respect for each persons individuality. Each day we strive to provide to our clients, the opportunity to enjoy life to the fullest and the support they need to achieve their ambitions. We have over 18 years’ experience in providing a wide range of care services with full continuity within the local communities, and our person centred approach to planning our services means that we can adapt and design a personalised service for each individual taking full account of our clients’ wishes and aspirations. We are proud of our consistently high ratings from the independent government healthcare regulator, the Care Quality Commission.

Our range of person centred care services include:

- Live In Care - Personal Care - Domestic care - Companionship - Escorting to appointments/social activities - Short breaks and Respite care - Holiday care - Home from hospital

Specialists in 24 Hour Care and Live In Care Services

How can we help you? Why not call or email us or even drop in for a coffee? Tel: 01733 889440 or 889441 Email: [email protected]

Meadows Homecare Services Unit 9, Orton Enterprise Centre, Bakewell Road, Orton Southgate, Peterborough PE2 6XU Helping Hands Homecare Services Unit 8B Bassett Court, Loake Close, Grange Park, Northampton NN4 5EZ Helping Hands Homecare Services 45a Southfields Drive, Leicester LE2 6QS

Meadows Homecare Services is owned and operated by HH Care Ltd Now covering and CambridgeshirePeterborough Meadows Independent extra care apartment living (Peterborough) Homecare Services Extra care living from Axiom offers independent living coupled with the benefit of an onsite care “An understanding approach to care” team who deliver first class care and assistance as and when you need it.

Taking the step of choosing professional care for yourself, family, friends or loved ones can seem daunting. How can you be sure that 21st Century Living benefits include: “making a positive difference to people’s lives” • One & two bedroom independent apartments • Extensive facilities (communal lounge including you’ve found the best place to provide the best possible care? • Bespoke care plans wing lounges, hairdressing suite, assisted bathroom, • On-site Service Manager craft room, library, laundry rooms, buggy store) • Dedicated on-site care team • Landscaped/designed gardens • Professionally designed communal interiors • 24 hour emergency cover

For further information email: [email protected] A professional and award winning care service in the comfort of your or call 07543 321537 www.axiomha.org.uk/extra-care own home. (Axiom extra care living in Peterborough • Friary Court, The Pavilions and The Spinney) At Meadows Homecare, we can offer complete peace of mind Axiom Housing Association Limited, Axiom House, Cottesmore Close, Peterborough PE3 9TP through professional and personalised care to cater for a wide range of needs – with respect for each persons individuality. Each day we strive to provide to our clients, the opportunity to enjoy life to the Athena Care Homes are a small family owned organisation with fullest and the support they need to achieve their ambitions. two care homes in Kings Lynn Norfolk, one in March and one We have over 18 years’ experience in providing a wide range of in Peterborough. Our purpose is to create excellent quality and care services with full continuity within the local communities, and homely environments with the highest standards of care, catering, our person centred approach to planning our services means that activities and housekeeping. we can adapt and design a personalised service for each individual We aim to enhance the lives of our residents and enable them to taking full account of our clients’ wishes and aspirations. “Our Family Caring for Yours” enjoy life to the full as individuals in happy, comfortable and safe We are proud of our consistently high ratings from the independent surroundings. Our expertise lies in Nursing, Residential, Dementia government healthcare regulator, the Care Quality Commission. Nursing, Dementia Residential, Rehabilitation and End of Life Care.

Our range of person centred care services include: Amberley Hall Care Home - 55 Baldock Drive, Kings Lynn, Norfolk, PE30 3DQ 01553 670600 or [email protected] - Live In Care Aria Court Care Home - Coronation Close, March, Cambridgeshire, PE15 9PP - Personal Care 01354 661551 or [email protected] - Domestic care Ashlynn Grange - Bretton Gate, Peterborough, PE3 9UZ - Companionship 01733 269153 or [email protected] - Escorting to appointments/social activities Goodwins Hall Care Home - Goodwins Road, Kings Lynn, Norfolk, PE30 5PD 01553 777994 or [email protected] - Short breaks and Respite care - Holiday care - Home from hospital If you would like to find out more please visit our website: www.athenacarehomes.co.uk Specialists in 24 Hour Care and Live In Care Services SEARCHING FOR CARE OPTIONS IN YOUR AREA? How can we help you? Why not call or email us or even drop in for a coffee? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk Tel: 01733 889440 or 889441 • information on care quality • links to inspection reports • additional care provider information, photos and direct website links Email: [email protected] • brochure requests Developed by the publisher of this Directory Meadows Homecare Services Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly. Unit 9, Orton Enterprise Centre, Bakewell Road, Orton Southgate, Peterborough PE2 6XU Helping Hands Homecare Services Unit 8B Bassett Court, Loake Close, Grange Park, Northampton NN4 5EZ Helping Hands Homecare Services 45a Southfields Drive, Leicester LE2 6QS Visit www.carechoices.co.uk for further assistance with your search for care 45 Meadows Homecare Services is owned and operated by HH Care Ltd Purely Care call us now on 01603 407707

Purely Care is a specialist provider of live-in care services. We are passionate about enabling our clients to retain their independence by remaining safely and securely in their own homes.

We specialise with the following client groups:

• Elderly people • People with mental health issues • People living with Parkinson’s or • People with learning difficulties • People living with MS or other dementia • People with physical disabilities debilitating illnesses • Terminally ill people • People with AIDS or HIV [email protected] • www.purelycare.co.uk

Live-in Care A Class Care is a specialist provider for Live-In Care services and a company that recognise the importance of remaining in your own home. We are passionate about enabling our clients to retain their independence by remaining safely and securely within their familiar surroundings.

Services we provide: • 24 Hour Live in Care • Waking Nights, Sleeping Nights An Alternative to Residential Care • Short Term Care • Respite Care • Palliative Care • End of Life Care • Hospital Discharge Care/Re-ablement Low cost does not compromise • Elderly Care • Mental Health Companionship on quality • Medication Administration • Personal Care • House Keeping • Chaperone Service Areas of Specialism: You can rest assured that you are with a quality provider with • Dementia Alzheimer’s Specialist Care • Palliative Care a high CQC rating, an award nominated organisation and a • Peg Feed • Training for Family members company that is passionate about providing quality care. To • Advice centre for care needs find out more contact our friendly team on 01223 864 066.

Actually, we offer anything you need to stay in your home for longer

What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

46 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care and Family Carer Support wherever you need it, whenever you need it

Help to live at home Caring for a loved one • Personal care • Time for a well earned break • Expert friendly staff • Talk to someone who understands • Dementia support • Planning for the future • Medication • Information & advice • Meals • Support for you • Outings • Training

Call Paul on 01733 645234 for a chat

[email protected] www.carerstrustpeterborough.org

Bupa care homes For a choice of elderly care options in Peterborough If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of care homes in Peterborough could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us.

To find out more, call our Elderly Care Support Line seven days a week on Look in 01733 807 513 the listings

We may record or monitor our calls. section for: The Elms, For elderly care. For Living The Gables

Q117250 6534/MAR17 BPR 01953

? H VISIT THE CARE SELECT WEBSITE O T W I ? W EE IL D R WWW.CARESELECT.CO.UK L G I A K R N ’T O N W O S W F E H O IC F D H M W T A U O HAT IF M O RE UM C M A DO H E F C ES O I E N O T H ’ W T S A T A E E G ? H R E AFFORD IT? R N W A THE W CAN W CAN WE A MAKE FFOR E T T IF I D IT E A A HA ? ? H W C LL I KN CALL CARE SELECT FOR MORE INFORMATION: HE WRONG CHOIC W W WI OW WHIC WHAT IF I MAKE T E? HO 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 47 Award-winning care Award-winningPlus lots of laughter, company and conversation care Plus lots of laughter, company and conversation

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ProudlyProudly not-for-profit.not-for-profit. Established sincesince 1968. 1968. 201 26016 ClayburnClayburn Court Court care care homehome Nelson LodgeLodge carecare homehome Peterborough,Peterborough, PE7 PE7 8LB8LB St Neots, PE19PE19 8AB8AB

CallCall us us on on 0808 0808 102102 50355106 Call us onon 08080808 102102 50975095 oror visit visit clayburncourt.co.uk clayburncourt.co.uk or visit nelsonlodge.co.uknelsonlodge.co.uk

CC_Cambridge Care Choices Directory_303x216_1_8_2017 V2.indd 1 15/06/2017 14:18 F_BAR_13906 Peterborough Care Choices - x2 homes - 2/5th page.qxp_Layout 1 31/05/2017 16:37 Page 1 Amazing people ...deserve amazing care Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

Longueville Court Care Home Werrington Lodge Care Home Orton Longueville, PE2 7DN Werrington Meadows, PE4 7ZF Call: 01733 822 245 Call: 01733 822 246

SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 49 Care and support providers Advertisers are highlighted

Peterborough and borderline areas, these include providers up to the postcode PE10, which encompasses parts of Northamptonshire, Lincolnshire and Cambridgeshire.

4PASSIONCARE AXIOM HOUSE Peterborough Netherton Advert page 45 Tel: 01733 685155 OP D PD LDA MH SI YA AD Tel: 07543 321537 OP D PD MH SI YA ABOUT ME CARE AND SUPPORT BETTER HEALTHCARE SERVICES Hampton Peterborough Tel: 01733 358100 OP SI YA Tel: 01733 370123 OP D PD LDA MH SI YA AD ALLIED HEALTHCARE PETERBOROUGH BLOOMSBURY HOME CARE LTD BOURNE Lynchwood Bourne Tel: 01733 233484 OP D PD LDA MH SI YA AD Tel: 01778 218806 OP D PD LDA MH SI YA AD ASPIRE CARE PETERBOROUGH BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Whittlesey Stamford Advert page 41 Tel: 07736 316434 OP D PD MH YA AD Tel: 01733 459907 OP D PD LDA SI YA AD ATLAS CARE SERVICES PETERBOROUGH CAMBRIDGESHIRE CARE AGENCY LTD Peterborough Peterborough Tel: 0844 884 2369 OP D PD LDA MH SI YA AD Tel: 01733 319505 OP D PD LDA MH SI YA AUGUSTA CARE LTD CAREWATCH (PETERBOROUGH) Peterborough Peterborough Tel: 01733 233725 OP PD LDA Y A Tel: 01733 306572 OP D PD LDA MH SI YA

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

50 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care and support providers continued Advertisers are highlighted

CHOICES CARE HALES GROUP LTD – PETERBOROUGH Walton Peterborough Advert page 49 Tel: 01733 572572 OP D PD LDA MH YA Tel: 01733 763052 OP D PD LDA MH SI YA CLEARWATER CARE GROUP LTD HELPING HANDS GROUP, THE Peterborough Peterborough Tel: 01733 897331 LDA YA Tel: 01733 561000 LDA YA COMFORCARE SENIOR SERVICES HEMPSTEAD CARE AT STUART HOUSE – PETERBOROUGH OFFICE Peterborough Peterborough Advert page 43 Tel: 0203 371 1565 OP PD YA Tel: 01733 264113 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE – BOURNE Bourne COZYCARE LTD Tel: 01778 243100 OP D PD LDA MH SI YA Orton Southgate HOME INSTEAD SENIOR CARE Tel: 01733 570100 OP D PD LDA MH SI YA – PETERBOROUGH, OUNDLE & THE DEEPINGS CROSS KEYS CARE Hampton Advert pages 36 & 37 Woodston Advert page 42 Tel: 01733 333342 OP D PD LDA MH SI YA Tel: 01733 396484 OP D PD SI YA HUB, THE EAST MIDLANDS OFFICE Peterborough – APOLLO HOME HEALTHCARE LTD Tel: 01733 564852 OP PD LDA MH SI YA Orton Southgate INDEPENDENT HEALTHCARE SERVICES Tel: 07739 633351 D PD LDA SI Werrington ELITE HOMECARE SERVICES Tel: 01733 709418 OP D PD LDA MH SI YA AD Yaxley INTERSERVE HEALTHCARE – PETERBOROUGH Tel: 01733 704328 OP D PD MH SI Peterborough FIELD HOUSE Tel: 01733 233323 OP D PD LDA MH SI YA AD Eye J&M CARE LTD – CAMBRIDGESHIRE HOME CARE Tel: 01733 222417 OP D PD SI Eye Tel: 01733 223426 FOCUS CARE AGENCY LTD OP D PD MH SI YA Peterborough K2 CARE LTD Peterborough Tel: 0845 864 8866 OP PD LDA MH YA Tel: 01733 555261 OP D PD LDA MH SI YA AD FOR YOU HEALTHCARE LTD KINGFISHER COURT Peterborough Peterborough Tel: 01778 219062 OP D PD LDA MH SI YA AD Tel: 01733 396484 OP YA FRIARY COURT KINGFISHER DOMICILIARY CARE Eastfield Peterborough Tel: 01733 347135 OP D PD MH SI YA Tel: 01733 396484 OP D PD SI GREENWOOD HOMECARE PETERBOROUGH LCMB THERAHEALTH HOMECARE Peterborough Advert page 40 Bourne Tel: 01733 808531 OP D PD LDA SI YA Tel: 01778 243110 OP D PD YA GREY HOUSE, THE LILY MAE HOMECARE LTD Stamford Peterborough Tel: 01780 489227 OP D PD MH SI YA Tel: 01778 218157 OP D PD YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 51 Care and support providers continued Advertisers are highlighted

LINCOLNS CARE LTD REABLEMENT AND SHARED LIVES Peterborough Peterborough Tel: 01733 701276 OP D PD LDA MH SI YA AD Tel: 01733 207207 OP D PD LDA MH SI YA AD LINCOLNSHIRE DOMICILIARY CARE BRANCH REGIONAL CARE PETERBOROUGH Bourne Peterborough Tel: 01778 424241 OP PD LDA MH SI YA Tel: 01733 475517 OP D PD MH YA MAPLES, THE ROYAL MENCAP SOCIETY – LINCOLNSHIRE Orton Goldhay DOMICILIARY CARE AGENCY Tel: 01733 370022 OP D SI Bourne Tel: 01778 423726 LDA MEADOWS HOMECARE SERVICES Orton Southgate Advert page 44 ROYAL MENCAP SOCIETY – SOUTH Tel: 01733 889440 OP D PD MH SI YA LINCOLNSHIRE DOMICILIARY CARE AGENCY Bourne MEARS CARE – PETERBOROUGH (ORTON) Tel: 01778 423726 OP LDA YA Orton Southgate Tel: 01733 362920 OP D PD LDA MH SI YA AD SAGECARE (PETERBOROUGH) Peterborough MIDCO CARE Tel: 01733 296850 OP D PD MH SI YA Peterborough Tel: 01733 530580 OP D PD LDA MH YA SAHARA COMMUNITY CARE SERVICES Peterborough MULBERRY HOME CARE – HEAD OFFICE Tel: 01733 314800 OP D PD LDA MH SI YA Market Deeping SELECT CARE Tel: 01778 343060 OP PD SI YA Peterborough NESS M CARE SERVICES Tel: 01780 444443 OP Peterborough SELECT SUPPORT PARTNERSHIPS Tel: 01733 321367 OP D PD LDA MH YA – PETERBOROUGH OFFICE NEXT STEPS COMMUNITY CARE LTD Peterborough Lynch Wood Tel: 01733 396160 OP D PD LDA MH SI YA Tel: 01733 391212 OP PD LDA MH YA SENSE – COMMUNITY SERVICES (EAST) PAVILIONS, THE Peterborough Millfield Tel: 01733 425077 OP PD LDA SI YA Tel: 01733 295524 OP D PD MH SI YA SOCIAL CARE SOLUTIONS LTD PETERBOROUGH SUPPORTED LIVING SERVICES – CAMBRIDGESHIRE OFFICE Peterborough Glinton Tel: 01733 367206 PD LDA MH SI Tel: 01733 254800 OP LDA YA POSITIVE STEPS (CARE SERVICE LTD) SPINNEY, THE Peterborough Eye Tel: 01733 339035 PD LDA YA Tel: 01733 295524 OP D PD MH SI Y A PRESTIGE NURSING PETERBOROUGH VOYAGE (DCA) (EAST) Peterborough Peterborough Tel: 01913 894711 OP D PD LDA MH SI YA AD Tel: 01543 484500 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

52 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care homes Advertisers are highlighted

Peterborough and borderline areas, these include providers up to the postcode PE10, which encompasses parts of Northamptonshire, Lincolnshire and Cambridgeshire.

ABBEYGATE REST HOME ELLIOT AVENUE North Street, Crowland PE6 0EG 1 Elliot Avenue, South Bretton PE3 9TG Tel: 01733 211429 OP Tel: 01733 331731 LDA MH ABBOTT HOUSE – OUNDLE FIELD HOUSE Glapthorn Road, Oundle PE8 4JA Eyebury Road, Eye PE6 7TD Tel: 01832 277650 OP D Tel: 01733 222417 OP D PD SI ACACIA HOUSE – PETERBOROUGH FLETTON AVENUE 37a School Road, Newborough PE6 7RG 35 Fletton Avenue PE2 8AX Tel: 01733 810000 LDA MH Tel: 01733 315090 LDA YA ALAN ATCHISON – 5 AND 6 AUGUSTA CLOSE FLORENCE HOUSE Parnwell PE1 5NJ 220 Park Road PE1 2UJ Tel: 01733 890889 LDA Tel: 0300 303 8445 OP D ALAN ATCHISON – 2 DAVID’S CLOSE GARDEN LODGE Werrington PE4 5AN 37a Lincoln Road, Glinton PE6 7JS Tel: 01733 252980 Advert page 43 Tel: 01733 707774 LDA OP D HADDON HOUSE ALIWAL MANOR CARE CENTRE Brickburn Close, Hampton Centre PE7 8NZ Turners Lane, Whittlesey PE7 1EH Tel: 01733 315793 OP LDA MH Tel: 01733 203347 OP D HERMITAGE, THE AVERY HOUSE 6-12 St Marys Street, Whittlesey PE7 1BG Chaffinch Lane, Hampton Vale PE7 8NF Tel: 01733 204922 OP Tel: 01733 246840 OP D PD KENEYDON HOUSE BRACEBOROUGH HALL RETIREMENT HOME 2 Delph Street, Whittlesey PE7 1QQ Church Lane, Braceborough, Stamford PE9 4NT Tel: 01733 203444 OP D Tel: 01778 560649 OP LAURELS, THE CHEVINGTON HOUSE 45 High Street, Market Deeping PE6 8ED 36 North Road, Bourne PE10 9AS Tel: 01778 344414 OP D PD Tel: 01778 421821 OP LAVENDER HOUSE CARE HOME CLAIR FRANCIS RETIREMENT HOME 205 Broadway PE1 4DS 237-239 Park Road PE1 2UT Tel: 01733 564979 OP Tel: 01733 312670 OP D Advert inside front cover and outside back cover CLAYBURN COURT LYONS GARDENS Clayburn Road PE7 8LB 36 Lincoln Road, Glinton PE6 7JS Tel: 0808 102 5106 Advert page 48 OP D YA Tel: 01733 254261 LDA CONQUEST HOUSE MAXEY HOUSE RESIDENTIAL CARE Straight Drove, Farcet, Peterborough PE7 3DJ 88 Lincoln Road, Deeping Gate PE6 9BA Tel: 01733 244623 LDA MH YA Tel: 01778 342244 Advert page 43 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 53 Care homes continued Advertisers are highlighted

OLIVEMEDE SENSE – 92 BLACK PRINCE AVENUE Hawthorne Road, Yaxley PE7 3JP Market Deeping PE6 8LU Tel: 01733 240972 OP D PD SI Tel: 01778 344215 LDA SI OSJCT DIGBY COURT SENSE – MANOR COURT Christopher’s Lane, Bourne PE10 9AZ 72 Church Street, Market Deeping PE6 8AL Tel: 01778 422035 OP PD Tel: 01778 343617 LDA SI OSJCT WHITEFRIARS SENSE – NEWTON COURT St Georges Avenue, Stamford PE9 1UF 1-4 Newton Court, Stowehill Road PE4 7PY Tel: 01780 765434 OP D Tel: 01733 325713 LDA SI PHILIA LODGE REST HOME SENSE – THE MANOR HOUSE 113-115 Eastfield Road PE1 4AU 72 Church Street, Market Deeping PE6 8AL Tel: 01733 567758 D Tel: 01778 343768 LDA SI QU’APPELLE CARE HOME Harrington Street, Bourne PE10 9HA ST MARGARETS CARE HOME Tel: 01778 422932 OP D PD SI 22 Aldermands Drive PE3 6AR Tel: 01733 567961 OP D ROSE LODGE 35a Church Street, ST MARGARET’S HOUSE Market Deeping PE6 8AN 187 London Road PE2 9DS Tel: 01778 344454 Advert page 41 OP D PD Tel: 01733 555008 LDA MH ROYAL MENCAP SOCIETY STAR RESIDENTIAL HOME – 55-56 BENYON GROVE 56-64 Star Road PE1 5HT Herlington PE2 5GH Tel: 01733 777670 OP D MH Tel: 01733 361313 LDA TALLINGTON CARE HOME SENSE – 25 HORSEGATE Main Road, Tallington, Stamford PE9 4RP Deeping St James PE6 8EN Tel: 01780 740314 OP D Tel: 01778 347037 LDA SI TOWNGATE EAST, 20 SENSE – 32A BROADGATE LANE Market Deeping, Peterborough PE6 8DR Deeping St James PE6 8NW Tel: 01778 342091 OP Tel: 01778 380522 LDA SI TUDORS CARE HOME, THE SENSE – 36 BRAMLEY ROAD Market Deeping PE6 8JG North Street, Stanground PE2 8HR Tel: 01778 348125 LDA SI Tel: 01733 892844 OP D SENSE – 37 REDGATE COURT WILLOWS, THE Saltersgate, Parnwell PE1 4XZ 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01733 314559 LDA SI Tel: 01778 440773 OP D SENSE – 38 REDGATE COURT YEW TREE RESIDENTIAL CARE HOME Saltersgate, Parnwell PE1 4XZ 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01733 313501 LDA SI Tel: 01778 440247 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

54 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care homes with nursing Advertisers are highlighted

Peterborough and borderline areas, these include providers up to the postcode PE10, which encompasses parts of Northamptonshire, Lincolnshire and Cambridgeshire.

ABBEY COURT CARE HOME LONGUEVILLE COURT CARE HOME Falcon Way, Bourne PE10 0GT Village Green, Orton Longueville PE2 7DN Tel: 01778 391390 OP Tel: 01733 822245 Advert page 49 OP D PD YA ASHLYNN GRANGE MALTINGS CARE HOME, THE Bretton Gate, Bretton PE3 9UZ Aldermans Drive PE3 6AR Tel: 01733 269153 Advert pages 45 OP D PD SI YA Tel: 01733 897733 OP D PD YA BRAEBURN LODGE Advert inside front cover and outside back cover Braeburn Road, Deeping St James PE6 8GP PARK HOUSE NURSING HOME Tel: 01778 752500 OP D PD SI YA 27 Park Crescent PE1 4DX BROADLEIGH CARE HOME Tel: 01733 555700 OP D 213 Broadway PE1 4DS PARK VISTA CARE HOME Tel: 01733 561475 OP D 15 Park Crescent PE1 4DX Advert inside front cover and outside back cover Tel: 01733 555110 OP D CEDAR COURT NURSING HOME Advert inside front cover and outside back cover 37 New Road, Whittlesey PE7 1SU PHILIA LODGE REST HOME Tel: 01733 350320 OP D 113-115 Eastfield Road PE1 4AU CEDARS, THE Tel: 01733 567758 D Church Walk, South Street, Bourne PE10 9UQ POLEBROOK NURSING HOME Morgans Close, Polebrook PE8 5LU Tel: 01778 421555 OP D PD Tel: 01832 273256 OP D PD MH CHERRY BLOSSOM CARE HOME Warwick Road, Walton PE4 6DE PRIORY COURT Tel: 01733 510141 Advert pages 38 & 39 OP D PD SI Priory Road, Stamford PE9 2EU EAGLE WOOD NEUROLOGICAL CARE CENTRE Tel: 01780 766130 OP D PD SI YA Bretton Way PE3 8DE RED HOUSE, THE Tel: 01733 516300 OP D PD MH SI YA 11 Emlyns Street, ELMS CARE HOME, THE Stamford PE9 1QP 2 Arnolds Lane, Tel: 01778 380756 OP D Whittlesey PE7 1QD STAR RESIDENTIAL HOME Tel: 01733 808724 Advert page 47 OP D PD 56-64 Star Road PE1 5HT GABLES CARE HOME, THE Tel: 01733 777670 OP D MH 101 Coates Road, Eastrea, Whittlesey PE7 2BD WERRINGTON LODGE Tel: 01733 808703 Advert page 47 OP D MH YA Baron Court, Werrington Meadows PE4 7ZF Tel: 01733 822246 Advert page 49 OP D PD YA HOLLAND HOUSE NURSING HOME 35 Church Street, WOODGRANGE Market Deeping PE6 8AN Westminster Lane, West Road, Bourne PE10 9TU Tel: 01778 345677 OP D Tel: 01778 424010 OP D PD MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 55 Index Advertisers are in bold 4passioncare 50 Braceborough Hall Friary Court 51 Retirement Home 53 A Braeburn Lodge 55 G Abbey Court Care Home 55 Gables Care Home, The 55 Broadleigh Nursing Home 55 Abbeygate Rest Home 53 Garden Lodge 53 C Abbott House - Oundle 53 Greenwood Homecare Cambridgeshire Care Agency Ltd 50 About Me Care and Support 50 Peterborough 51 Carewatch (Peterborough) 50 Acacia House – Peterborough 53 Grey House, The 51 Cedar Court Nursing Home 55 Alan Atchison H – 5 and 6 Augusta Close 53 Cedars, The 55 Haddon House 53 Alan Atchison – 2 David’s Close 53 Cherry Blossom Care Home 55 Hales Group Ltd Aliwal Manor Care Centre 53 Chevington House 53 – Peterborough 51 Allied Healthcare Peterborough 50 Choices Care 51 Helping Hands Group, The 51 Ashlynn Grange 55 Clair Francis Retirement Home 53 Hempstead Care at Stuart House 51 Aspire Care Peterborough 50 Clayburn Court 53 Hermitage, The 53 Atlas Care Services Clearwater Care Group Ltd 51 Holland House Nursing Home 55 Peterborough 50 ComForcare Senior Services Home Instead Senior Care Augusta Care Ltd 50 – Peterborough Office 51 – Bourne 51 Axiom House 50 Conquest House 53 Home Instead Senior Care Cozycare Ltd 51 Avery House 53 – Peterborough, Oundle & B Cross Keys Homes 51 The Deepings 51 Hub, The 51 Better Healthcare Services 50 E Bloomsbury Home Care Ltd Eagle Wood Neurological I Care Centre 55 Bourne 50 Independent Healthcare Services 51 East Midlands Office– Apollo Bluebird Care Home Healthcare Ltd 51 Interserve Healthcare (Peterborough & Rutland) 50 – Peterborough 51 Elite Homecare Services 51 Bishops Gardens Elliot Avenue 53 J Elms Care Home, The 55 J&M Care Ltd – Cambridgeshire F Home Care 51 Field House 51, 53 K Fletton Avenue 53 K2 Care Ltd 51 Florence House 53 Keneydon House 53 Focus Care Agency Ltd 51 Kingfisher Court 51 For You Healthcare Ltd 51 Kingfisher Domiciliary Care 51

56 For assistance with finding care and support, call Care Choices on 0800 389 2077 Index continued Advertisers are in bold L Philia Lodge Rest Home 54, 55 Laurels, The 53 Polebrook Nursing Home 55 Lavender House Care Home 53 Positive Steps (Care Service Ltd) 52 LCMB Therahealth Homecare 51 Prestige Nursing Peterborough 52 Lily Mae Homecare Ltd 51 Priory Court 55 Lincolns Care Ltd 52 Q Lincolnshire Domiciliary Qu’Appelle Care Home 54 Care Branch 52 Longueville Court Care Home 55 R Lyons Gardens 53 Reablement and Shared Lives 52 Latvian Festival M Red House, The 55 Regional Care Peterborough 52 SENSE – Manor Court 54 Maltings Care Home, The 55 Rose Lodge 54 SENSE – Newton Court 54 Maples, The 52 Royal Mencap Society Maxey House Residential Home 53 SENSE – The Manor House 54 – 55-56 Benyon Grove 54 Meadows Homecare Services 52 Social Care Solutions Ltd Royal Mencap Society – Cambridgeshire Office 52 Mears Care – Peterborough – Lincolnshire Domiciliary (Orton) 52 Care Agency 52 Spinney, The 52 MidCo Care 52 Royal Mencap Society St Margarets Care Home 54 Mulberry Home Care – South Lincolnshire St Margaret’s House 54 Domiciliary Care Agency 52 – Head Office 52 Star Residential Home 54, 55 N S T Sagecare (Peterborough) 52 Ness M Care Services 52 Tallington Care Home 54 Sahara Community Care Services 52 Next Steps Community Care Ltd 52 Towngate East, 20 54 Select Care 52 O Tudors Care Home, The 54 Select Support Partnerships Olivemede 54 – Peterborough Office 52 V OSJCT Digby Court 54 SENSE – 25 Horsegate 54 Voyage (DCA) (East) 52 OSJCT Whitefriars 54 SENSE – 32a Broadgate Lane 54 W SENSE – 36 Bramley Road 54 P Werrington Lodge 55 Park House Nursing Home 55 SENSE – 37 Redgate Court 54 Willows, The 54 Park Vista Care Home 55 SENSE – 38 Redgate Court 54 Woodgrange 55 Pavilions, The 52 SENSE – 92 Black Prince Avenue 54 Peterborough Supported SENSE – Community Y Living Services 52 Services (East) 52 Yew Tree Residential Care Home 54

Visit www.carechoices.co.uk for further assistance with your search for care 57 Index continued Advertisers are in bold

Other advertisers

A Class Care 46 Cedar Falls Care Home Purely Care 46 Anchor Homes 48 Inside back cover Sandpiper Care Home Alysia Caring Luxury Country Court Care 41 Inside back cover Care Homes 38, 39 Cross Keys Care 42 Tanglewood Care Home Amberley Hall Care Home 45 Goodwins Hall Care Home 45 Inside back cover Aria Court Care Home 45 Helping Hands Homecare Tanglewood Care Homes Athena Care Homes Ltd 45 Services 44 Inside back cover Barchester 49 Hunters Creek Care Home Tanglewood Village Bupa 47 Inside back cover at Cedar Falls Care Choices Questionnaire J & S Healthcare Ltd 43 Inside back cover 35, 46 Nelson Lodge Care Home 48 Thera Trust 41 Care Choices Website 16, 45, 49 Peterborough Care Toray Pines Care Home Care Select 14, 41, 47, 50, 58 Inside front cover and Inside back cover Carers Trust 47 Outside back cover

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2017 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-51-2 Printed in England. Ref. No: 4001/PeterboroughCity4/0717. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Peterborough City Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. www.carechoices.co.uk Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Care Select Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Elaine Green. Sales Executives: Kara Morrallee. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Ruth Clarry, Bobbie Johnson. Marketing Distribution: Elayna Cordes.

58 For assistance with finding care and support, call Care Choices on 0800 389 2077 Tanglewood A4 Ad 2015.indd 1 21/05/2015 15:38 A passionate approach to elderly care in Peterborough Peterborough Care, a family run organisation operating Care Homes for older people since 1984.

Commitment to quality of care is vital to the success of the company, our reputation and the services we deliver. The Maltings Care Home Tel: 01733 897733

Park Vista Care Home Tel: 01733 555110

The founder Shammy Marjara a Registered Nurse still has a hands on approach to care and is still as passionate today about working with older people as she was when she first opened Broadleigh back in 1984. Peterborough Care is a true family run company and each family member has an active and day to day involvement in the running of the company supported by what they describe as Broadleigh Care Home their number 1 asset THEIR STAFF! Tel: 01733 561475

‘Peterborough Care have a wealth of experience providing Nursing, Residential and Dementia Care. We are the longest established residential care provider for older people in Peterborough and offer a full spectrum of services across our four homes. Peterborough Care continue to show their ongoing commitment to the City as they are currently constructing a purpose built Dementia Specific Care Lavender House Care Home Home in Thorpe Wood’ Tel: 01733 564979 • NAPA (National Activity Providers Association) Members • Registered Nursing Home Association Members Please contact • Care England Members our care homes directly • Open Viewing/Visiting on the numbers above • Respite Care/Post–operative Care or alternatively contact our • Residential Care Head Office on the • Nursing Care number below. • Dementia Care • Continuing Health Care

Peterborough Care, 236 Eastfield Road, Peterborough PE1 4BD Tel: 01733 562328 • www.peterboroughcare.com • email: [email protected]