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Message from the Leader of Salisbury City Council, Cllr Jeremy Nettle

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Message from the Leader of Salisbury City Council, Cllr Jeremy Nettle Edition 7 - 23 March 2020 Message from the Leader of Salisbury City Council, Cllr Jeremy Nettle We have seen a tremendous coming together in the Salisbury Community street by street during this crisis. As a Community we need to think how we capture these amazing stories and actions of kindness. There are so many good stories of people delivering prescriptions, food and advice: we would love to hear your own stories, perhaps initially to the Co-ordinator of your own local support scheme. We are aware of areas of concern where need seems to have increased, such as those struggling with anxiety and incidence of domestic violence. We are especially aware of the isolation of family carers, people coping alone with looking after loved ones, particularly perhaps those living with dementia. And of course there is the grief of those who have lost family or friends to this dreadful disease But we are also aware of people responding with grace, creativeness and kindness. If there was ever a need to ‘phone a friend’ or a video chat over a virtual coffee it is now. Social distancing and self isolation does not mean you can’t talk to anyone. As the 1990s BT advert featuring the late Bob Hoskins said, ‘it’s good to talk’. And on behalf of the City Council I would personally like to say thank you for all the hard work that is being done by Anne, Helen, and Liz in preparing this update. There is a huge amount of research and coordination in preparing this up-to-date information about services and facilities to help us all cope with the dangers of the coronavirus, and the self-isolation so many local residents are confined to in order to keep safe during the lock-down. Compassionate Connectors, the Salisbury City Council support scheme working to support peo- ple who are self isolating can be reached at https://www.wessexcommunityaction.org.uk/covid- 19-vcse-resource-hub/ Message from Marc, our Community Engagement Manager It was brilliant to talk with a number of people providing local support in a Zoom conference call last Monday. It would be great to have some more of you join us on the next one (Amber from Wessex Community Action will send an invite around soon). These are very much an opportunity to share your success stories and any issues you may have on the ground that we can problem solve together. One of the topics raised is how we keep the wonderful community spirit and genuine human kindness that has been shown by so many, beyond the virus crisis. If you are able to attend the next virtual Zoom conference it would be great to hear your thoughts on this. Let me know if you want to join in or send in a note! Very best wishes, Marc Read T. 01722 434557 |M. 07825732541| www.wiltshire.gov.uk This local update was put together by Liz Batten, Helen Dowse and Anne Trevett of Safer and Supportive Salisbury. Please pass on to anyone who may find it useful and send items for inclusion to [email protected] 1 Local pharmacy information thank you very much indeed Helen and Katy for this brilliant information The Pharmacy at Harcourt is still open as usual (access around the left of the building) The usual Harcourt surgery is now the Covid Hub and patients cannot drop anything off here due to infection control. The temporary surgery for Harcourt patients is Bemerton Heath so patients need to drop off prescription requests there or use their online services accounts. If you are a patient at Harcourt, please call to see if they have arrangements in place for you. See below for a note of special arrangements for Harnham patients of the Harcourt Surgery. Attached is a list of the current opening times (the updated and correct hours are in red). It is unlikely that any pharmacy will take on any new patients for deliveries. Online pharmacies such as Pharmacy 2U/Echo will all deliver free of charge but orders need to be placed well in advance due to waiting time for delivery etc. Tanday at SMP has a small queue but much shorter than it was: the initial rush has definitely died down and they have caught up with the prescriptions coming through. Setting up an Online repeat Prescription and booking appointment service at Salisbury Medical Practice: this is something the practice is strongly encouraging, If you have had a face to face appointment in the last year we are registering you automatically to order prescriptions and book appointments and will send a letter with username and password. If any patients who have been seen in the last year have not yet had a letter from us, they are welcome to email the surgery or give us a call. Help for Harnham Patients of Harcourt Medical Centre Harcourt Medical Centre (not the Pharmacy) has moved temporarily to Bemerton Heath Sur- gery. So you cannot leave prescription requests for signing at the normal Harcourt building: it's a long haul to Bemerton Heath from Harnham by bus or walking! If you have a problem getting there, you can put prescriptions, in a sealed envelope addressed to the surgery, through the Parish Office door in the Parish Hall in Lower Street, Harnham, SP2 8EY. They will be collected on Mon, Wed and Fri at 2 pm, and delivered to Bemerton Heath surgery by volunteers. Please feel free to pass this on to anyone you know it might affect. This service is being organised by Harnham Neighbourhood Association and Harnham Community Network (contact: Greg Condliffe 01722 331877 or Charles Woodd, 07962 213494) Guidance for volunteers collecting prescriptions If you are a volunteer collecting prescriptions, please make sure you have: The correct full name of the patient – sometimes people are known by their second name or a short form of their name e.g. Tom instead of Thomas or Sue instead of Susan. Their full address including house number/name and post code It is sometimes helpful to have a letter of authority from the patient giving you permission to collect prescriptions on their behalf. You would then have to show some sort of picture ID e.g. driving licence. Local Dental Support Dental practices in the city all have a recorded message saying they are closed until further notice. All appointments up to 4 May have been cancelled and patients informed. They then offer an option to stay on the line and be transferred to an on call dentist to be triaged and recommend next steps. 2 Hearing aid batteries Action on Hearing Loss says that “Our hearing aid maintenance drop in clinics are suspended for the time being due to the corona virus but I can still post hearing aid batteries to you if you are a Salisbury hospital audiology patient. This is a free service. At this time I’m not posting out tubing but I can help you with information on how to get the best from your hearing aids including daily cleaning and information on hearing loss. Please don’t hesitate to contact me”. Gill Drayson telephone 01722 580014 mobile 07570 670 643 or e mail [email protected] Revised Guidance on shielding extremely vulnerable people This guidance has been issued by HM Government as Information for shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19. Published 21 March 2020 Last updated 17 April 2020 https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable- persons-from-covid-19/ Making a living well plan The Swan Advocacy Living Well Advocacy Service is still open supporting people living in Wiltshire. Currently we are not able to visit people due to the government restrictions, but we are able to offer help in a number of different ways: We can provide a ‘check in’ and support service to any of our existing clients by phone. We can help anyone to draw up their Living Well Plan by phone or via Skype or Zoom. We can update anyone’s current Living Well Plan and send out more copies as needed. We can provide anyone with a Living Well Plan template to write their own plan. Anyone can download a Living Well Plan template from our website https://swanadvocacy.org.uk/living-well-advocacy-service/ We will support with signposting and information to other services if people are experiencing any difficulties. We can also provide advocacy support over the phone or via email. We are happy to receive new referrals for anyone wanting any of the above Please Contact: Hannah Bush on 07594 083308 Email: [email protected] Website: www.swanadvocacy.org.uk 3 The NHS One You Service It’s important we do what we can to look after ourselves during this time. Alcohol can affect your mental state and weaken your immune system. The NHS’s One You Service has a free app to help you to keep to sensible drinking limits, keep active, eat healthily and support your mental wellbeing. Visit the One You website here https://www.nhs.uk/oneyou/ Packs to keep you and your family active Wiltshire Council have created a range of activity packs to support you while you’re staying at home. The packs are suitable for everyone but have been designed with specific audiences in mind – adults, older people, those with a disability, young people, and individuals who previously took part in our swimming and gymnastics sessions. Each pack contains tailored ideas for people to get active, be creative, stay in contact and keep focussed, all from the comfort of your own home.
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