Solutions Overview
Contact Center and Servicing Solutions
Cost-effective, Leverage best-in-class Global, multi-lingual customized strategies customer service service models
Improve customer service, reduce costs and strengthen customer relationships through TSYS Managed Services
www.tsys.com TSYS Managed Services
TSYS Managed Services is your strategic partner for customer support and back- office solutions, ensuring your service-oriented business processes are managed efficiently and successfully. Our mission is two-fold: to help you grow your business and boost your bottom line performance. We do this by combining our vast knowledge of issuer- and acquirer-servicing processes with our relentless pursuit of customer relationship excellence.
www.tsys.com Contact Center and Servicing Solutions | Solutions Overview
Today’s market increasingly places pressure on businesses to reduce costs and improve efficiencies. These businesses need an effective partner to handle the processes associated with day-to-day contact center operations — everything from handling inbound and outbound calls to managing risk and back-office processes.
The need to drive down costs and effectively manage your customer relationships has never been so important. TSYS Managed Services is uniquely qualified to handle your customer service, back-office and sales-support challenges. We merge expert payment-industry knowledge with all of TSYS’ platforms and value-added product solutions to give you an unprecedented level of service with cost-effective offerings.
We provide support for a variety of card after-hours and merchant point-of-sale programs, including commercial and (POS) terminal help desk support with consumer credit, debit, retail, loyalty, multi-lingual agents in service centers healthcare and prepaid. Our menu of across the globe. Our Voice of the services consists of five primary categories: Customer service combines welcome 1> Customer service calls, analytics, after-call surveys and 2> Risk and fraud management customized reporting packages to help 3> Back-office services you retain customers. 4> Disputes and chargebacks 5> Collections 2> Risk/Fraud Management Services Seasoned, best-in-class industry 1> Customer Service experts will work with you through a TSYS Managed Services provides variety of tailored program offerings to award-winning customer service and detect, investigate and prevent fraud. support for issuers, acquirers and clients Our experienced fraud strategy team in the loyalty, healthcare and prepaid identifies compromises and suspicious markets. We provide a variety of services activity and our dedicated risk contact including inbound call inquiries, state-of- center provides around-the-clock the-art interactive voice response (IVR), customer support.
www.tsys.com Contact Center and Servicing Solutions | Solutions Overview
TSYS Managed Services is your strategic partner for contact center customer support and back-office solutions, ensuring your service-oriented business processes are managed efficiently and successfully.
TSYS Managed Services
Our Experience
Industry Leading Technology
Agent Development
Advanced Management Tools
Strategic Partnerships
www.tsys.com system that provides access to real- 3> Back-Office Services time information, automates tasks Our back-office services range and captures critical data and images. from application entry, VIP and TSYS resolves dispute cases with executive complaint responses, unsurpassed speed and accuracy, and and correspondence processing has successfully processed millions (including payment research, balance of disputes and chargebacks. Our transfers, credit balance refunds, account broad range of services spans retrieval maintenance, account research, and requests through chargeback, reversal, consumer dispute verification and representment, arbitration, compliance, universal data forms). We also handle collections and customer support. off-phone functions such as imaging, copy retrieval requests, returned- 5> Collections mail processing, mail forwarding, Our Collections experts use tactical commercial storage and client and negotiation skills to ensure payment customer e-mail responses. arrangements while providing exceptional customer service. We 4> Disputes and Chargebacks service a wide variety of areas including TSYS Dispute ResolutionSM is a card, consumer, retail, utility and small comprehensive chargeback and business or commercial segments. We dispute service for issuers and also offer state-of-the-art, multi-channel acquirers, performed by a dedicated communications technology, outbound team of highly knowledgeable dialer solutions and a unique and specialists. Agents use a powerful accurate Skip Trace system.
www.tsys.com Contact Center and Servicing Solutions | Solutions Overview
TSYS Managed Services
TSYS Managed Services has a unique view across the financial services outsourcing industry. Managing multiple processes and portfolios for our partners allows us to develop best practices to optimize efficiency and increase customer satisfaction. Our specialists receive superior and ongoing training on our systems and the financial services industry, allowing us to seamlessly act as an extension of our clients.
Depending on your business requirements, TSYS Managed Services can service a single aspect of your portfolio needs or act as a complete end-to-end outsourcer that will service your entire program or portfolio.
We manage more than 3,000 seats throughout our global contact centers, and support clients across the entire payment processing spectrum to include: issuing, acquiring, prepaid, loyalty and healthcare. Our 24-hour contact centers offer multiple choices for on-shore, near-shore and off- shore service delivery locations.
www.tsys.com to learn more about how to reduce your servicing costs while strengthening your customer relationships, contact TSYS Managed Services at +1.480.333.7934 or [email protected] or visit us on the web at http://www.tsys.com/managedservices.
www.tsys.com One TSYS Way • Columbus, GA 31901-2567 • +1.706.649.2307 www.tsys.com
About TSYS
TSYS (NYSE: TSS) is reshaping a new era in digital commerce, connecting consumers, merchants, financial institutions, businesses and governments. Through unmatched customer service and industry insight, TSYS creates a better experience for buyers and sellers globally, supporting cross-border payments in more than 85 countries. Offering services in credit, debit, prepaid, mobile, chip, healthcare, installments, money transfer and more, TSYS makes it possible for those in the global marketplace to conduct safe and secure payment transactions with trust and convenience.
TSYS’ global headquarters are located in Columbus, Georgia, with other local offices spread across the Americas, EMEA and Asia-Pacific. TSYS serves approximately 400 clients in 85 countries, including relationships with more than half of the Top 20 international banks.
The people of TSYS are respected around the world for the spirit of true partnership they invest in every relationship and business decision. By the passion they bring to the world of payments, the people of TSYS are known as good people to do business with. Get to know us at tsys.com, or contact us at +1.706.649.2307 to learn more about how we can serve as the trusted partner in your payment strategies.
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