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The Motor Industry June 2017 £5.60 INSTITUTE OF THE MOTOR INDUSTRY JUNE 2017 £5.60 PLANNING FOR DRIVING AUTONOMY THET LOGISTICS OF GOING AUTONOMOUS THE GREAT DIESEL DEBATE ASKING IF MEDIA SPECULATION IS AFFECTING POLICY MAKING FROM CARD TO CLOUD ON WORKSHOP MANAGEMENT TECHNOLOGY Is the industry mis-selling motor finance? FROM THE CEO AN IMBALANCED ACT Why the sensationalised media coverage of two current industry issues does little for anyone n this edition of IMI Magazine we cover value. The risk then is that this leads to calls two issues which currently account for a for inappropriate or disproportionate actions to significant amount of the media coverage that address the situation. our industry attracts. They are the ongoing I Most rules and regulations we encounter, debate about diesel vehicles and the more whether in the workplace or out in the wider recent intense attention that the whole subject world, are designed to manage the actions of car finance has attracted. and behaviours of the small minority who The key thing about both of these issues is might otherwise act inappropriately – yet these that the media coverage is often sensationalised rules and regulations affect everyone. This is and therefore fails to present a balanced view the broad-brush approach that we absolutely of the facts. So, on face value, they present a have to avoid being applied in respect of both view that all diesel vehicles, regardless of age, how we address the environmental impact of are an environmental disaster and we should be diesel vehicles and how we ensure that the ashamed to drive them; and that car finance is actions of a small minority of potentially rogue the new sub-prime bubble and is a grave threat lenders in the car finance business are not to our economy! seen as representative of the sector as a whole, leading to Of course neither of these “Most rules and unnecessary and unwanted pictures are accurate and, regulations we encounter, restrictions on otherwise good whilst not exactly what whether in the workplace and very sound operators. President Trump likes to or out in the wider world, call “fake news”, both create Hopefully you will find the distorted perceptions which are designed to manage arguments put forward in many – including politicians the actions and behaviours this issue both balanced and – will simply accept on face of the small minority” informative... WWW.THEIMI.ORG.UK I 3 20 THIS ISSUE... 40 REGULARS 3 Welcome 6 IMI in action 8 Analysis 10 Round-up 12 Frontline Is the industry mis-selling motor finance? 14 Motorcycles 16 Commercial vehicles 39 BUSINESS 24 Independent 25 Legal 34 27 Insurance PLANNING FOR 28 Recruitment DRIVING AUTONOMY The logistics of going autonomous FEATURES STARTS PAGE 45 30 The great diesel debate Asking if media speculation is affecting policy making 40 Alive and kicking 32 From card to cloud The effervescent classic car MY IMI On workshop management technology repair market 51 Around the IMI 39 Audi partners 43 Give me Morelli 52 Member events How apprenticeships are What's on the cards for the paint changing lives distributor in its sixtieth year? 53 Upcoming courses IMI MAGAZINE DESIGN: www.zedpublishing.co.uk claims made by manufacturers, Fanshaws, Brickendon, PRINT: Linney Print contributors, advertisers or readers. Hertford, SG13 8PQ ©2013 Institute of the Motor Industry Annual subscription (10 issues): UK and Europe Tel: 01992 511521 ISSN: 1742 5204 £45; overseas surface mail £50; overseas air Fax: 01992 511548 IMI Magazine is printed on paper taken from mail £62. To subscribe call 01992 511521 EDITOR: Tim Kiek sustainable forests. Opinions expressed in or visit www.theimi.org.uk [email protected] articles do not necessarily represent those ABC – Members of the Audit Bureau ADVERTISING: Wendy Hennessy, of the Institute of the Motor Industry. The of Circulation. Average Net Circulation [email protected] publishers cannot accept responsibility for 1 July 2015 to 30 June 2016: 12,631 4 I IMI MAGAZINE I JUNE 2017 FROM THE EDITOR NOW THAT’S IRONIC Picking out two current examples of life’s many ironies nlike when seeking buried treasure, you This is not to say that there isn’t a problem with don’t need a detector and endless diesel vehicles – but the problem is with pre-Euro 5 supplies of patience to find examples of iterations which aren’t obliged to have DPFs or the life’s ironies. Indeed, if detectors were AdBlue treatment which make diesel vehicles able to divine irony then, such would be just as clean, if not cleaner, than their petrol Uthe global spread of high pitched bleeping sounds, counterparts. Diesel has, quite frankly, fallen victim they would precipitate something akin to a pandemic to the crudest of kangaroo courts and what an irony outbreak of tinnitus. it is that a Labour government in the first part of this century incentivised vehicle manufacturers and the Without wishing to sound boastful I believe my own public to make and buy diesel vehicles when they inbuilt ‘irony detector’ is a pretty finely tuned piece were bad for the environment, and now a Tory of equipment; it certainly found the irony in ‘campaign government is effectively suffocating diesel sales mode’ Theresa May’s “strong and when diesel vehicles are stable leadership” incantation. suffocating us no longer. All of Given Mrs May has executed more “Diesel has, quite the above proving that when out U-turns in a year in office than the frankly, fallen victim irony detecting, Westminster military has achieved in nearly 400 provides endlessly fertile ground years of Trooping the Colour, her to the crudest of upon which to start! boasts of strength and stability are so ironic they would give even the kangaroo courts” IMI CEO Steve Nash injects some most rusty of detectors paroxysms. much needed common sense into the diesel debate in a special Of course, as you read this, Theresa may well be feature on pages 30-31 which also includes celebrating victory in the general election and, comment from other leading industry figures. if so, it wouldn’t surprise me if swinging between I am sure you will find it a feature of the greatest chandeliers becomes her preferred mode of entry strength and stability – as too my special into the House of Commons – a fitting physical investigation into the industry’s selling of PCPs – metaphor for her iconic/ironic catchphrase. and I say this without even a trace of irony! “Strong and stable” hasn’t been the only thing to get my detector twitching in recent weeks; another has been the establishment’s demonisation of diesel. Last issue I talked of how perceptions are everything and it is clear that when it comes to the diesel debate the vast preponderance of the population has decided Tim Kiek, IMI Magazine Editor that diesel is the worst thing since unsliced bread. [email protected] @IMIeditor To join the debate on any of the issues raised in the magazine you can email me at [email protected], tweet me @IMIeditor or join the IMI’s LinkedIn group discussion page. I look forward to hearing from you. WWW.THEIMI.ORG.UK I 5 THE LATEST NEWS FROM THE INSTITUTE IMI IN ACTION HOW TO... HOW TO LOG YOUR CPD IN FIVE EASY STEPS 1. Log in to theimi.org.uk at the top of the page 2. Click on the ‘CPD icon’ in the TRAINING pop-up page 3. Click on the ‘Log CPD’ button 4. Choose the relevant activity ALL SYSTEMS GO type to log 5. Fill in the title, date completed, time spent and a short description – then click save e all know in today’s modern garage On pages 32-33 of this issue there is a full PICPIC environment it is vitally important report on today’s garage management system That’s it! You have now logged LR?LR? Wthat vehicle technicians continue to landscape including a contribution from Neil your CPD. develop the knowledge and skills which are Stewart, Managing Director of Garage Data The team are here to help required to effectively carry out maintenance Systems. Neil is a busy man this month as and repairs to today’s complex vehicle systems. he has also announced that his company you log your CPD. It is also crucial that all employees have a good is teaming up with the IMI to provide colleges Call +44 (0)1992 519025 or understanding of the requirements of the and training providers with the GDS garage email [email protected] profitability of the business as a whole. Indeed, management system – free-of-charge. employers have highlighted this very point in Speaking of the decision Neil said: “We the new Level 3 Light Vehicle Service and are very lucky in the UK to have the training CPD STAR OF THE MONTH Maintenance Technician Trailblazer which facilities that mould and shape tomorrow’s requiring technicians to develop a 'commercial technicians. However, once qualified, these Tim Milsom MIMI, awareness' as part of their apprenticeship. trainees may decide to venture into Motor Trade Lead Officer, Garage management systems are not new management. I myself graduated from the Trading Standards Institute by any means. However, in today’s competitive workshop floor to management 40-odd years market place it’s important that workshop staff ago and have been fortunate to have earned a "Having not logged much CPD understand the purpose of these systems as they good living from the industry. I believe people I was concerned that the are one of the keys to a successful operation. in positions such as mine should try give a process would be long-winded little something back and so I am happy to and time consuming – nothing donate our software to any official seat of could have been further from learning.
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