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Suffolk Care Services Directory 2021

The essential guide to choosing and paying for care and support

In association with

SAICPLTD SUFFOLK ASSOCIATION OF INDEPENDENT CARE PROVIDERS www.carechoices.co.uk Proud to be in the A FAMILY-RUN CARE “Top 3 Most Recommended” GROUP IN SUFFOLK AND Care Homes in NORTHAMPTONSHIRE the Waveney Area

The Dell Care Home is a care home based in the central hub of Lowestoft, Suffolk. The area benefits from a range of amenities including a health centre, chemist, school, library, churches, shops, public houses and a country park.

The Dell provides premium care for the elderly, and supports them to continue living an active and independent life, in warm, safe and comfortable surroundings.

SAICPLTD SUFFOLK ASSOCIA TION OF INDEPENDENT CARE PROVIDERS

T: 01502 446 600 E: [email protected] The Dell Care Home, 45 Cotmer Road Oulton Broad, Lowestoft Suffolk NR33 9PL

On the edge of the Broads is Beccles, a quaint Suffolk market town that is home to Wellbeing Care’s St. George’s Care Home. This purpose-built home is in a superb location and offers ground-floor accommodation for up to 35 people in need of residential care or dementia care.

St. George’s is known for its focus on residents’ wellbeing and person-centred care; residents quickly build fantastic relationships with staff members in the home.

T: 01502 716 700 E: [email protected] St Georges Road, Beccles, Suffolk NR34 9YQ

www.wellbeingcare.co.uk Contents

Introduction 4 Care homes 41 How to use this Directory Types of homes and activities explained

Welcome message from Suffolk County Paying for care 47 Council 5 Understanding the system

Suffolk Association of Independent Care Important information 49 Providers 7 Further help and information Welcome from Suffolk Association of Independent Care Providers Residential care in Suffolk 55 Comprehensive listings by region Helping you to stay independent 7 Local services, equipment and solutions Useful local contacts 71

Support from the council 14 Useful national contacts 72 First steps and assessment Index 74 Services for carers 16 Assessment, benefits and guidance Essential checklists Assistive technology 13 Care in your own home 17 Home care agency 23 How it can help Care homes 43 Residential dementia care 45 Living with dementia at home 19 Family support, respite and services

Paying for care in your home 21 Understanding your options

Home care providers 25 A comprehensive list of local agencies

Housing with care 34 All the listings in this publication of care homes, The different models available care homes with nursing and home care providers are supplied by the Care Quality Commission Specialist services 36 (CQC) and Care Choices Ltd cannot be held liable Disability care, end of life care and advocacy for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

Welcome to this edition of the independent Suffolk There’s also important information about care Care Services Directory, which contains information decisions, including finding care in another county, for adults looking for care or support within the making a comment or complaint about a service and county, whether they are paying for it themselves or how solicitors can help you. receiving support from the council. Finding care in your area Staying as independent as possible is important Looking for care in your area? Want to know the to everybody. This Directory contains information quality rating of providers you’re considering? about the care and support services available to Care Choices, publisher of this Directory, has a enable you to do this when remaining at home, website providing comprehensive details of care moving into a housing with care scheme, or within a providers as well as essential information. care home or care home with nursing. You can search by postcode, county or region for If you feel you need support to remain independent, care homes, care homes with nursing and home first look to your community. There’s a host of care providers that meet your needs across organisations and voluntary services that could help the country. you. Your search can be refined by the type of care you If you think you need more formal care and support, are looking for and the results can be sent to you arrange an assessment with your local adult by email. They can also be saved and emailed to social care department to establish your specific others. needs. This is free, irrespective of your income and available to all those who appear to need care and The website includes detailed information for support. More details are provided on page 14. The each care provider, including the address, phone assessment will determine whether you are eligible number and the service’s latest CQC inspection for financial support via a Personal Budget, which report and rating (see page 51), indicating the may allow you to buy in your own support and take quality of care provided. control of your situation.

You can also view an electronic version of this Alternatively, your circumstances may mean you Directory on the site and have it read to you by are classed as a ‘self-funder’, with the means to pay using the ‘Recite Me’ function. Visit for your care. This is discussed on page 21 for those www.carechoices.co.uk paying for care at home and 47 for those paying for residential care.

Support or care to remain living in your own home may be the option that best suits your circumstances. Ideas to make life easier at home start on page 7 and a list of local home care providers begins on page 25.

If you are unable to remain at home, you may want to consider a housing with care scheme (see page 34) or residential care. Comprehensive lists of care homes and care homes with nursing in Suffolk start on page 56.

4 Search for care at www.carechoices.co.uk to find support in your area Welcome message from Suffolk County Council

Welcome to the 2021 edition available to support me to continue to live at home? of Suffolk’s independent What local options are there and what do they Care Services Directory. offer? How do they differ? What are the financial implications? Should I contact the council for financial These are challenging times. Care providers, their help and support towards care and support costs, and care and support staff and managers, have continued at what point? What do I need to know to be assured to provide valued services to many people during about safety and quality and who should I ask, and the current pandemic which has affected everyone’s how do the different services work together? lives. Care providers have adapted their services, ways of delivering care and support, buildings and This Directory contains information which should environments, in order to carefully manage the risks help you to find the answers to these and other key posed by the current pandemic. Providers continue questions. Inside, you will find information about to work hard to provide services which are safe, services and details of organisations that can help you and which continue to support people’s choices, and anyone you know or care for to stay independent, independence and quality of life. safe and well for as long as possible. These are challenging times, but they continue to provide Friends and relatives have experienced differences opportunities to explore new ways of working and since the onset of the current pandemic. For supporting. We believe that a greater focus on digital example, they will have found that visits to loved technology will continue to help transform how we all ones living in care homes are carefully managed, with care for our loved ones. Technology, especially when allocated times and safe meeting places. These new connected to the internet, can be a lifeline for many arrangements are constantly being reviewed, with people, especially if you or your loved one is elderly, the aim of keeping everyone safe, whilst meeting has a disability or an illness. Technology can help to the needs and requirements of residents, families, alert others when help is needed, allow control of other visitors and staff. They have also provided the home environments, and keep friends, family and opportunity to explore and use alternative ways communities connected. of keeping in touch and maintaining relationships, including the use of digital technology. Our thanks go to Care Choices for the opportunity to contribute. This Directory should help you to Suffolk County Council has continued to work very think about what’s available locally and contains closely with care providers during this difficult information you need to help make the right time, through regular contact and checks, whilst choices. It is an independent publication and as ensuring that up to date information and advice such, we need to point out that our contribution is available. Close and regular contact means that does not imply endorsement of any particular new challenges are shared and understood, and features or content. Our Suffolk County Council that there can be a joint approach to solving issues. website contains information for anyone needing to We continue, with care service providers, to be know more about social care. Visit absolutely committed to high-quality, safe services. www.suffolk.gov.uk/care-and-support-for-adults

In the current times, information about the range and availability of services for people needing to access them, their families and friends, is important. There are many questions to be answered when exploring the options for care and support. What options are

Visit www.carechoices.co.uk for further assistance with your search for care 5

6 Search for care at www.carechoices.co.uk to find support in your area Suffolk Association of Independent Care Providers

The Suffolk Association of as the Care Quality Commission, NHS Suffolk and Independent Care Providers the clinical commissioning groups in Suffolk. SAICPLTD Limited (SAICP) was founded SUFFOLK ASSOCIATION OF INDEPENDENT CARE PROVIDERS in June 2006, with membership We hope to carry on with our work to ensure that the open to any independent or voluntary care service elderly and vulnerable people of Suffolk who require provider in Suffolk. The Association is a not-for-profit help from the social care system are able to receive support mechanism, established by care providers, a high quality of care, delivered by care staff who for care providers, offering support, information and have access to training. We also intend to continue guidance throughout the social care sector in Suffolk. to support owners and managers of care services to help resolve any problems they may encounter. Since inception, the Association has successfully supported providers of care through partnership For further information, please go to the SAICP working, by engaging with not only the local website at www.saicp.org.uk authority, but also with other statutory bodies such Helping you to stay independent

Services developed in partnership with the voluntary sector Adult and Community Services works with voluntary Examples include: and community organisations to supply preventative care services. These are a vital form of support and • day services, lunch clubs and social groups; help to maintain independence and social inclusion, and delay or avoid the need for more statutory • befriending, visiting and telephone contact interventions. services;

• support schemes to help people being discharged from hospital;

• support for carers; and

• handyperson schemes.

The lifestyle site for parents and • Birth to adulthood carers of children with additional • Real life blogs needs and those who support them. • Directory • Ask the experts www.myfamilyourneeds.co.uk • Monthly columnist

[email protected] @WeAreMFON Subscribe today

Visit www.carechoices.co.uk for further assistance with your search for care 7 Day care centres Many people can feel lonely or isolated without You can find local day opportunities by searching an opportunity to fill their days with meaningful ‘day centres’ at activities. Research has shown that one way to www.suffolk.gov.uk/infolink alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities. Newmarket Day Centre CIO Fred Archer Way, Newmarket, Suffolk CB8 8NT Office opening hours, Monday to Friday 9.00-16.00 Day care centres give people the chance to change We are a charity providing essential services to the local community. their routine, meet new people, take up an activity We provide: hairdressing; barbering; podiatry; bathing; mental health or receive specialist services such as chiropody or advise; welfare calls; a hearing aid clinic; exercise classes; an activity programme; essential food parcels – stock allowing; and an in-house hairdressing. There are several centres in Suffolk, café with takeaways, meals delivered to your door and a range of catering for a wide variety of people with different snacks including afternoon tea. We also have the capacity to offer During covid restrictions, some care and support needs. tailored Day Care, please call to of our services are limited, please discuss your individual needs. get in touch for more information.

Centres can be important for carers too as they Tel: 01638 664262 • Email: veronica.ﬁ[email protected] www.newmarketdaycentre.co.uk allow for a break from caring responsibilities.

Meals on wheels Some services can deliver frozen or freshly You may find a service by word of mouth or using cooked meals to your home. Frozen meals can the internet – your local library may be able to help be delivered in bulk and kept in your freezer here. For a list of meals on wheels services operating until required, while hot meals should be eaten in Suffolk, visit www.suffolk.gov.uk/infolink and immediately. search ‘meals on wheels’.

Adapting your home To remain in your own home for as long as you would home and is often free; a handyperson service for like, you should ensure that it is safe, secure and small jobs and repairs – typically, the HIA will employ warm. Some forward planning to ensure that the its own handypersons and charge you an hourly rate garden doesn’t become a burden is also sensible. for their services; and a home adaptations service for more major works. The HIA will work with you If you are not planning to move, think about to specify the adaptations needed, and they will adaptations that would make life easier now and normally offer to get estimates from one or more of later on. their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract Home Improvement Agencies (HIAs) for you for an agreed fee. HIAs are local organisations funded and supported by local and central government. They HIAs may also be helpful if you are not sure whether work professionally and sensitively with older and you can afford the home repairs or adaptations disabled homeowners, providing advice, support you need. They can advise on your eligibility for any and assistance to help them repair, improve, grants and, if necessary, put you in touch with an maintain or adapt their homes to meet their independent financial adviser. changing needs. For further information about, and contact details for, local HIAs, visit www.housingcare.org or visit Most HIAs provide three main services, including: www.suffolk.gov.uk/infolink and search ‘home information and advice on repairs or adaptations you improvement agency’. may be considering – this usually entails a visit to your

8 Search for care at www.carechoices.co.uk to find support in your area Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

Visit www.carechoices.co.uk for further assistance with your search for care 9 More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 17. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your council for switch if yours are difficult to use. an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you. You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails Suffolk County Council • Tel: 0800 917 1109 for support. Seek advice about these options. Email: [email protected] If the bed is the issue, you could buy an electric Web: www.suffolk.gov.uk/care-and-support- adjustable bed or raise the bed to the right height. for-adults

Grab handles Bed table Hand rail Hand trolley Tap turners

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0800 910 1313

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ShopVisit mobility www.carechoices.co.uk aids at www.manageathome.co.uk for further assistance with your search for care 11 Specialist equipment

There is a range of equipment available to make life Useful contacts easier and to improve safety and independence in the home, such as stair rails, raised toilet seats and HF Trust Ltd shower stools. These items are often referred to as A national charity providing services for people ‘simple aids for daily living’. with learning disabilities. Tel: 0117 906 1700 The Disabled Living Foundation (DLF) provides a Web: www.hft.org.uk/our-services/ quick and easy to use online guided advice service personalised-technology called AskSARA, which can help anyone who finds that they have difficulties with everyday tasks. Sensing Change Suffolk-based advice for people with hearing or Visit https://asksara.dlf.org.uk to learn more about visual impairment. possible solutions or see pages 9 to 10. Once you Tel: 01473 260030 have identified equipment that might help with your Text: 07739 249056 support needs, use the checklist on page 13 to make Minicom: 01473 711825 sure it’s right for you. Email: [email protected] Web: www.sensingchange.org.uk

Equipment and services are available from a range of sources. For further information, please visit www.suffolk.gov.uk/infolink and search ‘assistive technology’.

Telecare Telecare is equipment that can detect falls, For further information, please visit inactivity, smoke, flooding, gas or extreme www.suffolk.gov.uk/infolink – search ‘telecare’. temperatures in the home. Sensors, when activated, will connect to a response centre where trained operators will contact the individual through their home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services.

Telecare can allow users to regain confidence in their homes and remain independent. Relatives and carers are also reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission.

You can buy telecare and assistive technology from private companies and organisations or, if you’re eligible through an assessment (see page 14), Suffolk County Council may be able to provide it for you.

12 Search for care at www.carechoices.co.uk to find support in your area Assistive technology checklist © 2020 Care Choices Ltd Consider the following questions before buying any assistive technology. If you are in doubt about what technology might help meet your needs, you can contact your council or visit https://asksara.dlf.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care 13 Support from the council

The way councils provide services to eligible adults they need without direct council involvement. If you and their carers is called personalisation. This term is approach the council for social care support, your used to describe a number of ways in which eligible needs and finances will be assessed. If you have a adults can receive a mixture of local authority and carer, they can be involved and have their needs government money to pay for the care services assessed too.

Your assessment If you appear to have care or support needs, you You will need to contact Adult and Community have the legal right to an assessment of your care Services to arrange an assessment. Call 0800 needs and finances. Councils are statutorily obliged 917 1109 or you can fill in a self-assessment form to provide this to you, regardless of whether you at www.suffolk.gov.uk/care-and-support-for- access their services. adults/self-assess-your-needs

The assessment (which is free) will consider: Once Adult and Community Services understands your care and financial needs, the next stage is to • how you can best be supported to live as determine what services you may be eligible for and independently as possible; who will pay for them. The council will give you more • your home and how you are coping in it; information on eligibility and the national eligibility criteria it uses at the time of your assessment. • your emotional wellbeing;

• your diet; and Information on paying for care can be found on page 21 if you are receiving home care and page 47 if you • any health and medical treatments you need. are moving into a care home.

Personal Budgets If you are eligible for support from the council, you If you are eligible, a Personal Budget may be taken: may be given a Personal Budget. • in the form of a Direct Payment, held directly by you or, where you lack capacity, by a ‘suitable A Personal Budget is the amount of money that the person’; council calculates it will cost to meet the support needs of eligible people. • by way of an account held and managed by the council in line with your wishes; or If you are eligible for a Personal Budget, the actual amount you receive will depend on your eligible • as a mixture of the above. needs and your finances. The money should be spent in line with a support plan that has been A Direct Payment means that any council agreed by both you and the council and can be contribution towards your Personal Budget is paid either a full or a partial contribution to such costs. directly to you. You can choose how to spend your Direct Payment, as long as the money is used to You may also choose to pay for additional support meet the eligible needs set out in your support plan. on top of the budget. Any eventual contractual agreement for services is between you and your Direct Payments cannot currently be used to pay for care provider, not the council. residential care.

14 Search for care at www.carechoices.co.uk to find support in your area Assessments from hospital If you have been admitted to hospital and you might Community Services will work with you, your family need care on discharge, you may be referred to and carers to either restart services already in place the discharge team for an assessment, which will prior to admission or to provide the appropriate take place on the ward. The team may be made up services if you are eligible. of social workers, carers’ officers, mental health workers and housing officers. Sometimes interim care packages are set up to facilitate your discharge and you will be reassessed by Whatever services you need on discharge, Adult and a community social worker within four to six weeks.

Reablement Reablement is an intensive short-term service not start to depend on support that could cost you that helps people regain skills and confidence, for money. For example, a reablement worker could example, after a fall or hospital stay. To be eligible help you regain your confidence following a fall or for reablement, you will need to be referred by provide support that enables you to prepare a meal if a health care professional, such as a hospital there has been a change in circumstances that means discharge team or your care worker. If you are you need to cook. They may also identify pieces eligible, a reablement worker will support you for a of equipment that could support you to regain or limited period, usually up to six weeks. maintain your independence for as long as you can.

Reablement helps people to learn or re-learn daily Speak to your GP, hospital staff or Adult and living skills. It is not about doing things for you, it’s Community Services if you think you might benefit about giving you the skills and confidence to do from reablement. They can put you in touch with the things for yourself. It can also mean that you do right services if they feel reablement will help you.

Intermediate care This aims to give recovery and rehabilitation support independence and feel confident in their ability to help people regain their independence when they to manage for themselves with any necessary come out of hospital or, just as importantly, prevent additional support. them going unnecessarily into hospital. Intermediate care, including any care home fees Intermediate care can be provided in your own where relevant, is provided by the NHS and is free. It home or in a care home, depending on local policy is usually limited to a maximum of six weeks. and your specific needs. It can be provided by care staff, occupational therapy and physiotherapy, If, after this, you have ongoing care or support with additional support provided by the local GP needs, the council may conduct an assessment and surgery, social workers and community nurses. This help you arrange any services you might need. There combined resource helps people to regain their may be a charge for these services.

NHS Continuing Healthcare NHS Continuing Healthcare is a package of People eligible for NHS Continuing Healthcare will continuing care that is arranged and funded solely have been assessed to have a ‘primary health need’ by the NHS. This is free of charge, wherever it is and are likely to have complex medical needs and delivered. NHS Continuing Healthcare support substantial or intense ongoing care needs. may be provided in a care home or care home with nursing or in a person’s own home. See page 48 for more information.

Visit www.carechoices.co.uk for further assistance with your search for care 15 Personal health budgets A personal health budget is an amount of money The aim is to enable people with long-term to support a person’s identified health needs. It is conditions and disabilities to have greater choice, planned and agreed between the person and their flexibility and control over the healthcare and local NHS team. support they receive. Services for carers

Who is a carer? Carers regularly look after, help or support someone • has a long-term health condition; or who wouldn’t be able to manage everyday life • misuses drugs or alcohol. without their help. A carer doesn’t have to be living with the person they care for, and the help they The carer may be helping with: give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a • personal care, such as washing and dressing; neighbour. For example, it may be someone who: • going to the toilet or dealing with incontinence; • is over 60; • eating or taking medicines; • is living with dementia; • getting about at home or outside; • has a physical or learning disability or a mental • practical help at home and keeping someone health condition; company; or • has sight, hearing or communication difficulties; • emotional support or communicating.

Having a carers’ assessment Anyone who provides, or intends to provide, regular about other services that might help, and other unpaid support to someone who could not manage ideas for support. The carer’s assessment will show without their support has the right to have their own if the carer qualifies for support from Adult and needs assessed, even if the person they care for has Community Services. refused support services or an assessment of their own needs. Carers’ Personal Budgets The carers’ Personal Budget is a single payment A carers’ assessment is an opportunity for people that can be used towards the cost of something to tell the council what they need as a carer, and specific that will support carers in their caring role. to find out what support might be available. The For example, it could be used for leisure activities, assessment is an essential first step for carers to get education or training, or just to take a short break the support they may need. It looks at: from caring.

• the care the carer provides and how this affects When Adult and Community Services considers a their life; carer’s Personal Budget, it gives priority to situations where there is a significant risk of the carer not • any support they are getting now and what else being able to continue to provide care if they do not would help; and get some support. The amount a carer could get • what they would like their support to achieve. depends on their needs identified by their carer’s assessment. The money is not taxed, and it will not The assessment can also give lots of information affect any benefits.

16 Search for care at www.carechoices.co.uk to find support in your area Respite at home Home-based respite services give carers a break the person who is being cared for. If they have a from their caring responsibilities. A care worker can Personal Budget for their own needs (see page 14) come in to look after the person being cared for, so they could use that money to pay for it. the carer can have some time to themselves. The breaks could be regular or just when needed. A financial assessment of the person being cared for will confirm whether they need to pay towards the Respite at home is considered to be a service for cost of this service.

Benefits Carers may want to explore whether they are Suffolk Carers entitled to Carer’s Allowance – currently £67.25 per Offers advice, support and help to carers. week but this may change over the lifetime of this Email: [email protected] Directory. Web: www.suffolk-carers.org.uk

Carers may also qualify for Carer’s Premium or Suffolk Family Carers Carer’s Credit depending on their eligibility. The Helps family carers across Government’s website, www.gov.uk has more Suffolk get the support information on benefits, including carers’ benefits. they need to live fuller lives. Alternatively, contact a local carers’ organisation Provides advice, guidance and practical support which may be able to help undertake a benefit check. tailored to carers’ specific needs. You can find out more about what organisations Tel: 01473 835477 support carers in Suffolk by exploring Web: www.suffolkfamilycarers.org www.suffolk.gov.uk/infolink Email: [email protected]

Resource for those supporting disabled children

My Family, Our Needs additional needs. As well as guidance, policy and is an online resource signposting, there is a lifestyle section for parents providing impartial covering topics such as health and wellbeing, information for parents, carers and practitioners work, family and relationships. Visit supporting children from birth to 25 years with www.myfamilyourneeds.co.uk Care in your own home

Carefully chosen home care with a good quality It can offer the opportunity for you to stay at home, provider is an excellent way to retain your freedom in your own familiar surroundings, and to remain or and independence, whilst getting the help you need regain a quality of life you might have feared you to stay happy and safe. had lost.

Why choose home care? Reasons for choosing home care can vary. Others can find that a long-term condition or Sometimes after a stay in hospital, someone might disability means they can no longer cope and they find they need some help whilst they recuperate. need a bit of help. 

Visit www.carechoices.co.uk for further assistance with your search for care 17  After a stay in hospital someone may carry out How home care can help you an assessment of your situation to see if home care The level of home care provided can be tailored to will benefit you. You and your family will be fully meet your needs – from a visit once a day to a much involved in looking at what will suit you best if you’d greater amount of support. Even those with quite like them to be. significant and debilitating medical conditions can get skilled personal care that can enable them to Alternatively, you or those close to you might notice stay in their own homes. Some agencies will provide changes in your ability to manage the day-to-day live-in care, where a care worker will stay with you at things you normally cope with easily, like preparing home to support you throughout the day and night. meals or looking after yourself. If this happens, contacting Adult and Community Services is a good A list of all home care agencies operating in Suffolk first step towards finding help. starts on page 25.

Finding care in your area Looking for care in your area? Want to know the and respect and operate at a level above the quality rating of providers you’re considering? legal minimum required in legislation. Care Choices, publisher of this Directory, has a website providing comprehensive details of care Social care regulations do not apply to cleaners, providers as well as essential information. handymen or gardeners. However, some home care agencies are increasingly providing staff who can You can search by postcode, county or region for help meet these needs too. care homes, care homes with nursing and home care providers that meet your needs across the country. The benefits of using a regulated agency include:

Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others.

The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 51), indicating the quality of care provided.

You can also view an electronic version of this Directory on the site and have it read to you by BESPOKE LIVEIN CARE using the ‘Recite Me’ function. It’s the little things that Visit www.carechoices.co.uk make a big dierence The Care Quality Commission (www.cqc.org.uk ) Eaton provides 24-hour bespoke live-in is responsible for checking that any care provided services for you and your loved ones meets essential standards of quality and safety. • Singles or Couples • Respite Care Further information is on page 51. • Companionship Care • Short Term Care Speak to our care professionals in conﬁdence The United Kingdom Homecare Association by phone: 0800 254 5443 (UKHCA) requires its members to comply with or email: su[email protected] a code of practice. This code includes a www.eatonbespoke.co.uk commitment to treat customers with dignity

18 Search for care at www.carechoices.co.uk to find support in your area • assessing your care needs and tailoring a plan to with the National Minimum Wage; meet those needs; • managing employment relationships, including • advertising, interviewing and screening suitability sickness, absence and disciplinary matters; and of workers; • managing health and safety issues. • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance Living with dementia at home

If you are concerned about forgetfulness or memory • respite care or short breaks; difficulties, it is important to consult a GP. They can undertake an initial examination and refer you to a • assistive technology and community alarms; memory clinic for further investigation if necessary. • home care;

The various types of support available to you and • meals at home; your carer are likely to involve NHS services, Adult and Community Services and voluntary agencies. • community equipment; Some examples of services and support to help people living with dementia include: • extra care sheltered housing; and

• specialist day centres; • carers’ support groups.

Family support If you know someone who is worried about their • support to live their life; memory, encourage them to visit their GP. • reassurance that they are still valued and that The more support you can give someone, the better their feelings matter; life with dementia can be, especially in the early years. Focus on what the person can do, not what • freedom from as much external stress as they cannot do, help with little errands or with possible; and cooking, listen to the person with dementia, and find out more about the condition. • appropriate activities and stimulation to help them to remain alert and motivated for as long When someone is living with dementia, they need: as possible.

Dementia Friends People with dementia sometimes need a helping someone find the right bus to spreading the word hand to go about their daily lives and feel included about dementia. in their local community. Dementia Friends is giving people an understanding of dementia and the See www.dementiafriends.org.uk for further small things they can do that can make a difference information. to people living with dementia – from helping

Visit www.carechoices.co.uk for further assistance with your search for care 19 Respite care Spouses, partners and relatives who care for a person with dementia attending a day centre or a person with dementia may require a break from care worker visiting the person’s home to enable their caring responsibilities. This is known as ‘respite the carer to have a break. Contact the council to care’ and may be a regular break of a few hours a see if you are eligible for support with arranging week or a period of a few weeks. It may be planned these services, see page 14 for information on or be required in an emergency and can involve the assessments.

Care at home It can often be best for a person with dementia to stay living in their own home for as long as possible. This may mean that they require some support services at home.

The person living with dementia will respond best to the same care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family.

Specialist dementia day centres A good day care service will be able to offer a range Activities may include outings, entertainment, of activities and support that will enable the person personal care, meals, hairdressing and support for with dementia to retain skills and remain part of carers. their local community. Attendance at day centres can be offered from just Specialist day centres for people with dementia a few hours a week to a number of days. Contact the should be organised and run with their needs in council or your local Alzheimer’s Society office for mind, aiming to build on their strengths and abilities. more details, see ‘Useful local contacts’ on page 71.

Alzheimer’s Society This leading charity works to improve the quality of and Saturday to Sunday, 10.00am to 4.00pm. life of people affected by dementia. For more information on care homes for people If you have concerns about any form of dementia, living with dementia, see page 46. please contact your local office for information and support and access to local services. See page 71 for contact details.

Alzheimer’s Society’s Dementia Connect support line is available on 0333 150 3456 and can provide information, support, guidance and signposting to other appropriate organisations.

The Helpline is open Monday to Wednesday, 9.00am to 8.00pm; Thursday to Friday, 9.00am to 5.00pm;

20 Search for care at www.carechoices.co.uk to find support in your area Paying for care in your home

Councils provide upfront information on how much national eligibility criteria set by the Government. people can expect to pay for home care and how This ensures people are only required to pay what charges are worked out. This information must be they can afford, taking into account capital, income made available when a needs assessment is carried and expenditure. out. Written confirmation of how the charge has been calculated must be provided after a financial Your assessment looks at how much money you assessment. have coming in, gives an allowance (set by the Government) for everyday living expenses and makes If you have more than £23,250 in savings or capital, allowance for disability-related expenditure. This you will have to pay the full cost of your care. The is the extra amount you spend as a result of your value of your home is not counted when working disability or illness. Adult and Community Services out charges for non-residential care. If you have can help you to identify these costs. They will also more than £23,250, you should tell Adult and carry out a full benefit check and, if you want them to, Community Services when your savings are likely to assist you with claiming your full entitlement. fall below this amount. Figures mentioned here may change over the The council calculates charges in accordance with lifetime of this Directory.

Non-means-tested care and support Care provided by the NHS is free; for example, Independence Payments (PIP). AA and PIP are non- services provided by a community or district nurse. means-tested benefits. Provided you are eligible, Some people do not have to pay towards care you can receive AA or PIP regardless of how much services. For example, aftercare services provided income or capital you have. AA is payable to people under section 117 of the Mental Health Act are free over the age of 65 and PIP to those aged 16 to 64. of charge. There are different rates that can be awarded, If you need care or support you may be eligible dependent on the level and type of help you need. to claim Attendance Allowance (AA), or Personal These can be found at www.gov.uk

Other ways to fund your care and support It is important to seek independent financial advice The Money Advice Service if you are paying for your own care and support. A free and impartial money advice service set up There are independent financial advisers that by the Government. focus specifically on care funding advice, often Tel: 0800 138 7777 referred to as specialist care fees advisers. They are Web: www.moneyadviceservice.org.uk regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and The Society of Later Life Advisers (SOLLA) take shared responsibility for the suitability of any Aims to assist consumers and their families in product they recommend. finding trusted, accredited financial advisers who understand financial needs in later life. Web: www.societyoflaterlifeadvisers.co.uk

Further information on paying for care can be found beginning on page 47.

Visit www.carechoices.co.uk for further assistance with your search for care 21 A 24 hour live-in Care Service as an alternative to residential care

At Able Care we believe that people are happiest in the familiar surroundings Able Care can provide: of their own home. We can support ✔ Carers that you prefer returning to you on a you in maintaining your independence weekly or fortnightly basis by providing a valuable alternative to ✔ Carers that can assist with personal care residential care, whilst easing the reliance ✔ Carers to help you with your household needs upon family, friends and neighbours. ✔ Carers that can provide support from companionship through to palliative care

Call Able Care on 01603 624135 • 01223 606880 e: [email protected] w: www.ablecareagency.co.uk Sackville Place, 44/48 Magdalan Street, Norwich NR3 1JU

Fully managed high quality affordable live-in care

“Moving into a care home”. What were your first thoughts on reading those words? Resignation, dread, the worry that it would mean having to sell your home?

THERE IS ANOTHER WAY, AND IT’S CALLED LIVE-IN CARE

It’s an affordable alternative to moving into a care home. A care worker comes to live with you. And as you are still living there your home’s value isn’t taken into account as an asset.

Call us now to find out more 0808 163 5101 agincare.com/live-in-care

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 51.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Availl We Do Home Care, We Do Reliability, We Do Respect, We Do Making A Difference, We Do Independence, We Do Trust, We Do Care.

Hello, we are Availl. We are a local care provider We promise you reliability, consistency and continuity aiming to make a real difference in adult care and with 24/7 on-call, so there is always somebody at the support. We believe everybody deserves respect, end of the phone, whenever you may need us. dignity and as much independence as possible.. We carefully select all our staff, then continually You will find our carers, support workers and develop, train and support them, to make sure you get housekeepers providing care at home, as well as excellent staff that can be proud of the work they do. providing cover in nursing and residential homes. At Availl, we are all about people, about developing We offer adult care, including learning disability, trust through communicating and building relationships. mental health and brain injury support with a It’s always been the way we’ve chosen to work. choice of day, night, sleep-in or live-in care. Call us for a FREE, immediate assessment or simply to find out more about what Availl can do for you.

Great British BURY ST EDMUNDS Care Awards WINNER 01284 630 575

BEST CARE EMPLOYER AWARD www.availl.co.uk Registered with the Care Quality Commission and the Local Authority 24 Search for care at www.carechoices.co.uk to find support in your area Home care providers Advertisers are highlighted

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Visit www.carechoices.co.uk for further assistance with your search for care 25 Sudbury – 01787 326 555 Bury St Edmunds – 01284 222 247 Helping Hands Caring since 1989 Chilton Club – 01787 866 555 Web: www.1oakcare.com Email: [email protected] • Personal Care • Respite Care • Medication Support • 1 hour calls to 24 hour care • High Quality Bespoke Care Do you need a helping hand? • 1 Oak Chilton Club – Dementia Friendly Day Centre

To cover Sudbury, Bury St Edmunds With care visits available from 30 minutes all the way up and surrounding villages ...Truly One of a Kind care to full-time live-in care, we provide personalised home care packages to support you in Suffolk. Active Care Courses we provide: With over 30 years’ experience, we’ll support you with & Training • Care Planning Solutions • Care Certificate anything you need to live independently in the home • Dementia Awareness you know and love, including: We provide care staff to support people • Diet and Nutrition living in their own homes, whether its a one • First Aid Personal care Getting out and about hour visit once a week or 24hrs a day • Health and Safety ✓ ✓ 7 days a week, your care needs can be • Medication ✓ Housekeeping ✓ Short-term care met by using staff that are trained by us. • Moving and Handling • Palliative care • Personal Care Looking for care? 0808 274 2935 • Risk Assessment • Safeguarding For more information www.helpinghands.co.uk • Supervision and Appraisals

Tel: (01473) 517883 • Email: [email protected] Web: activecareandtrainingsolutions.com

Your Home Your Care Our Support

We support service users to maintain their independence and enhance their quality of life by enabling control through professional, qualiﬁed, reliable and trustworthy care in the comfort of their own home. We are committed to delivering innovative and individualised Care working closely with the service user and their family, and collaboratively with other Healthcare Professionals to ensure that their need is central to everything we do.

email: [email protected] or call: 01440 821491 www.haverhillcommunitycare.com AT T HE OF THE C OMMUNITY

26 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

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Visit www.carechoices.co.uk for further assistance with your search for care 27 East of England Homecare Providing care for you at home Your life / Our support East of England Homecare is a community interest company sharing profit with the local LEAD THE LIFE community. We help people remain comfortably in their own homes by providing: YOU CHOOSE • Personal Care High quality social care support for people with • Shopping Call us on • Companionship learning disabilities, autism and complex needs. 01473 228877 • Sit-in services In your home, in the community and short break • Home from hospital respite care across Suffolk. www.eehomecare.co.uk | [email protected]

Domiciliary Care Services: We provide individualized care that will meet your specific needs and budget, tailoring our services to LMSS your requirements and needs. We offer a range of Link Medical Staffing Solutions Ltd services including but not limited to the following:

Personal care services: • Assistance with washing and bathing • Dressing & Toileting • Food preparation and assistance • Medication support We also provide: Home care services: • Live in support • Shopping & Cleaning • Intermediate care • Companionship • Respite care Out of hours • Welfare check service to check that all • Hospital discharge number: is well with you at the end of the day • Re-enablement 07483140166

Tel: (020) 3866 1182 • Email: [email protected] Call us: 01473 406 777 www.leadinglives.org.uk Link Medical Staffing Solutions Ltd, Suite 4A Hollands Road, Haverhill, Suffolk CB9 8PP

We only employ people who love to care

My Care at Home is based in Suffolk and we look after people in their own homes. We offer a high quality, professional, friendly and reliable service, promoting dignity, choice and independence.

• Personal Care & Companionship • Dementia Care • Respite Care • Help with medication Search for care • Help Around the House • Companionship • Day Trips and Special Occasions • Help with mobility in your area Tel: 01449 678000 • Web: www.mycare-athome.co.uk Email: [email protected]

www.carechoices.co.uk We offer flexible services to suit your exact needs. From visiting once a day to providing 24-hour care and everything in between, we can provide the care and assistance that you need. From With so many • Find care providers quickly and easily cleaning to shopping and more, we can providers to choose satisfy all your care needs. • Search by location and from, where do you We are also recruiting care staff, if you would like to support people in care need their own homes, please give our friendly team a call, we value all our start? • Information on care quality staff as we do our customers • Links to inspection reports We provide: Free training • Excellent rates of pay • Paid mileage & travel time • Company pension • Flexible Hours • Additional information, • Continuing support, development and training photos and web links Give us a call now, or pop along and see us to apply. • Brochure requests Tel: 01449 780480 • Website: www.qchg.co.uk 2A station Road West, Stowmarket IP14 1ES

28 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Christies Care Suffolk Coastal Figtree House Care Ltd Saxmundham Ipswich Tel: 07810 632987 OP D MH YA Tel: 01473 794955 OP D PD LDA MH SI YA Consensus (2013) Ltd – Redan Street First Choice Home Care Ipswich (Halesworth) Tel: 01473 226399 PD LDA MH SI YA Halesworth Tel: 01986 800227 OP D PD LDA MH SI YA Consensus Community Support Ltd – Redan Street First Prime Care Ltd Ipswich Diss Tel: 01473 226399 PD LDA MH YA Tel: 01379 643879 OP PD LDA MH YA Daily Care Agency, The FitzRoy Supported Living Suffolk Eye Bury St Edmunds Tel: 01379 388438 OP D PD Tel: 01359 271229 OP LDA YA Deben View Fonjock’s Social Work Practice Ltd Woodbridge Bury St Edmunds Tel: 01394 384565 OP D PD MH Tel: 01284 764411 LDA MH YA Deben Willow Care Forest Homecare Suffolk Woodbridge Sudbury Tel: 01728 453677 OP D PD LDA MH SI YA Tel: 01787 463222 OP D PD LDA SI YA District Care Ltd Forget Me Not Home Services Ltd Lowestoft Ipswich Tel: 01502 566544 OP D Tel: 01473 829977 OP D Divinus Support Ltd Fountain of Health Ltd Brandon Ipswich Tel: 01842 813022 OP D PD LDA MH SI YA Tel: 01473 871289 OP D PD LDA YA East of England Homecare CIC Frantec Ipswich Advert page 28 Ipswich Tel: 01473 228877 OP PD SI YA Tel: 01473 604464 OP D PD LDA MH SI YA AD Eaton Home Care Ltd FUN Domiciliary Care Agency Cambridge Advert page 18 Ipswich Tel: 01223 632443 OP D PD LDA Tel: 01473 822699 LDA Elimay Homecare Green Rose Care Head Office Ipswich Ipswich Tel: 07776 208462 OP PD MH YA Tel: 01473 381440 OP LDA MH Emily Bray House Greenfield Care Ltd Ipswich Sudbury Tel: 01473 720610 OP D PD MH Tel: 01440 785222 OP D LDA SI

Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care providers continued Advertisers are highlighted

Hales Group Ltd – Ipswich Heritage Care At Home Ltd (HCH) Ipswich Lowestoft Tel: 01473 732126 OP D PD LDA SI YA AD Tel: 01728 833899 OP D PD SI YA Harmonize Care Hilltop House Colchester (Domiciliary Care) Tel: 07539 348263 OP D PD LDA MH SI YA AD Bury St Edmunds Haverhill Community Care Ltd Tel: 01284 724979 PD YA Haverhill Advert page 26 Holmwood Residential Home Tel: 01440 821491 OP D PD LDA MH SI YA Bungay Headway Suffolk Tel: 01986 892561 OP D PD MH SI YA Ipswich Home Instead Senior Care Tel: 01473 712225 OP D LDA YA (Ipswich, Woodbridge & Felixstowe) Helping Hands Ipswich Bury St. Edmunds Advert page 26 Tel: 01473 272301 OP D PD MH SI YA Tel: 01284 545041 OP D PD LDA MH SI YA Home Support Matters Beccles Ipswich Beccles Tel: 01473 849377 OP D PD LDA MH SI YA Tel: 0344 800 8001 OP D PD LDA MH SI YA AD

Personalised Home Care Support At Nayland Care, there is no standard care service. Having time for care means that everything we do is driven by the care you want to receive, rather than what our carers think you need.

We offer a wide range of services to support you to live well in the comfort of your own home

• Personal Care For more information on how we can help you to live well at home visit our website: • Healthcare at home and complex care www.naylandcare.com • Companionship and access to the community Or simply give us a call and chat to one • We are specialists in dementia care of our friendly, experienced care team: 01473 550481 • Experienced in palliative and end of life care • Domestic help around the home

30 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Housing 21 – Holm Court Leading Lives North Suffolk Kesgrave Independence Plus Service Tel: 0370 192 4045 OP D PD MH SI Lowestoft Advert page 28 Tel: 01502 445218 OP D PD LDA YA Housing 21 – Mere View Stowmarket Leading Lives South East Suffolk Tel: 0370 192 4081 OP D PD LDA MH SI Independence Plus Service Ipswich Advert page 28 Housing 21 – Oak House Tel: 01473 351660 OP D PD LDA YA Ipswich Tel: 0370 192 4390 OP D PD MH SI Leading Lives South Suffolk Independence Plus Service Housing 21 – Paddy Geere House Sudbury Advert page 28 Ipswich Tel: 01787 464380 OP D PD LDA YA Tel: 0370 192 4103 OP Leading Lives West Suffolk Housing 21 – Shearman Court Independence Plus Service Haverhill Bury St Edmunds Advert page 28 Tel: 0370 192 4015 OP D PD LDA MH SI Tel: 01284 718741 OP D PD LDA YA Inroads Open Care Levington Court Hadleigh Lowestoft Tel: 01473 826192 PD LDA SI YA Tel: 01502 500683 OP D PD MH Inspire Social Care Link Medical Staffing Solutions Ltd Newmarket Haverhill Branch Tel: 07780 562943 OP D PD LDA YA Haverhill Advert page 28 Tel: 0203 866 1182 OP D PD LDA MH SI YA Jamie Cann House Ipswich Margery Girling House Tel: 01473 710880 OP D Felixstowe Tel: 01394 285871 OP D PD MH SI Jane Bennett Care Services Ltd Marram Green Bury St Edmunds Lowestoft Tel: 01502 744362 Tel: 01284 724603 OP D PD YA OP D PD MH SI Kirsten’s Care Ltd Maryland Bury St Edmunds Bury St Edmunds Tel: 01449 888110 Tel: 07769 201895 OP D PD SI YA OP PD LDA SI YA Mencap – Ipswich and Central Suffolk L’Arche Ipswich Domiciliary Care Agency Ipswich Ipswich Tel: 01473 216362 LDA Tel: 01473 564001 OP PD LDA SI YA Leading Lives Central Suffolk Mencap – West Suffolk Independence Plus Service Domiciliary Care Agency Stowmarket Advert page 28 Bury St Edmunds Tel: 01449 745970 OP D PD LDA YA Tel: 07903 281530 OP LDA YA

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MS Care Ltd Papworth Trust Centre Brandon Waveney, The Tel: 07748 581448 OP D PD MH YA Lowestoft Tel: 01502 574526 OP D PD LDA MH SI YA Ms Sophie Stevens Woodbridge Peppercorn House Tel: 07780 654367 LDA YA Ipswich Tel: 01473 603850 OP D PD MH SI YA My Care at Home Ltd Stowmarket Advert page 28 Pitches View Tel: 01449 763086 OP D PD LDA YA Reydon Tel: 01502 726063 OP D PD MH NAS Community Services (East Anglia) PNS Domiciliary Services Mildenhall Bury St. Edmunds Tel: 01284 724223 Tel: 01638 717661 LDA OP D PD LDA MH SI YA

Nayland Care Agency Ltd Potsford Care Services Ltd Stutton Advert page 30 Woodbridge Tel: 01728 748322 Tel: 01473 550481 OP D PD SI OP D PD LDA MH SI YA Premier Healthcare Agency Nightingale Homecare Beccles Beccles Tel: 01502 711126 OP PD SI YA Tel: 01502 449929 OP D PD SI YA Prestige Nursing Halesworth Lowestoft Halesworth Tel: 01502 566879 OP D PD SI YA Tel: 01986 899075 OP D PD LDA MH SI YA AD Norwich Road Prestige Nursing Ipswich Ipswich Ipswich Tel: 01473 747247 LDA YA Tel: 01473 559750 OP D PD LDA MH SI YA AD Ocala Healthcare Primary Homecare Ltd Stowmarket Ipswich Tel: 01473 378100 OP D PD LDA MH SI YA Tel: 01473 833533 OP D PD LDA MH SI YA One to One Homecare Ltd – Head Office Quality Care Homegivers Ltd Lowestoft Stowmarket Advert page 28 Tel: 01502 585363 OP D PD LDA MH SI YA Tel: 01449 780480 OP D PD LDA SI YA Orwell Mencap Genesis Rose Care Suffolk Ltd Ipswich Felixstowe Tel: 01473 723888 PD LDA Tel: 01394 670281 OP D PD MH SI YA

Oxlip House Royale Homecare Bury St Edmunds Newmarket Tel: 01284 764864 OP Tel: 07888 937229 OP D PD MH SI YA

32 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

Right at Home Ipswich – Woodbridge and Sunflower Homecare Felixstowe Ipswich Ipswich Tel: 01473 924224 OP D PD MH SI YA Tel: 01473 561212 OP D PD MH SI YA Suffolk Home First South Safe and Sound Homecare Ltd Ipswich Ipswich Tel: 01473 263290 OP D PD LDA MH SI YA AD Tel: 01473 526321 OP D PD SI YA Suffolk Urgent Sanctuary Home Care Ltd – Exning Respite Service Exning Ipswich Tel: 01638 578020 OP D PD LDA MH SI Tel: 07741 901642 OP LDA YA Sanctuary Supported Living SuffolkHomeCare – Suffolk Domiciliary Care Bury St Edmunds Ipswich Tel: 01284 702002 OP D PD MH SI YA Tel: 01473 603133 PD LDA SI YA Support Unlimited Uk Ltd Sarah’s Carers (Suffolk) Ipswich Woodbridge Tel: 01473 551270 OP D PD LDA SI YA Tel: 01394 824053 OP D PD LDA SI YA Swann House Savile Court Saxmundham Felixstowe Tel: 01728 603916 OP D PD MH SI Tel: 01394 284601 LDA Sydney Brown Court Seckford AlmsHouses Hadleigh Woodbridge Tel: 01473 827040 OP D PD SI Tel: 01394 386520 OP PD SI South Suffolk Supported Living and Domiciliary Sygmacare Sudbury Ipswich Tel: 01473 719999 Tel: 01787 464380 OP PD LDA YA OP D PD MH SI YA St Edmunds Care Time2Care (BSE) Ltd Bury St Edmunds Newmarket Tel: 0333 121 2126 Tel: 01284 336222 OP D PD YA OP D PD LDA SI YA St Elizabeth Care Agency Trinity Carestaff Solutions Ltd Ipswich Bury St Edmunds Tel: 01473 707900 OP D PD LDA MH SI YA Tel: 01284 701944 OP D PD MH SI YA Steeple View Tru Care Ltd Stowmarket Saxmundham Tel: 01449 678514 OP D LDA Tel: 01728 603495 LDA Sue Ryder – Bixley U in Mind Care Ipswich Ipswich Tel: 01473 295200 OP PD SI YA Tel: 07773 8307740 OP PD LDA SI YA

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United Response Westminster Homecare Ltd (Ipswich) – Ipswich DCA Ipswich Ipswich Tel: 01473 226868 OP D PD LDA MH SI YA AD Tel: 01473 836160 PD LDA MH White House, The Visionshealthcare Ltd Ipswich Newmarket Tel: 01473 740872 OP YA Tel: 01223 426011 OP D PD LDA MH YA William Wood House Vivid Community Care Ltd Sudbury Colchester Tel: 01787 311940 OP D PD MH Tel: 01206 264173 OP LDA MH YA Willowcare (Suffolk) Ltd Waveney Care Ltd – 124 Denmark Road Brandon Lowestoft Tel: 01842 819591 OP D PD LDA SI YA Tel: 01502 530380 OP D PD MH SI Your Care and Support Suffolk Ipswich Waveney Home First Tel: 01394 617769 Lowestoft OP D MH SI YA Tel: 01502 448709 OP D PD LDA MH SI YA AD Your Life (Ipswich) Ipswich We Simply Care Ltd Tel: 01473 221505 OP D PD SI Ipswich Tel: 01473 311192 OP D PD MH SI Yourlife (Bury) Bury St Edmunds Wellbeing Care Support Services Tel: 01284 760489 OP D PD SI Lowestoft Advert inside front cover Tel: 01502 446609 OP D LDA YA

West Suffolk Hospital Bury St Edmunds Tel: 01284 713538 OP D PD LDA MH SI YA AD Housing with care

Housing with care combines independent living in a housing associations, the local authority, voluntary home with security of tenure, along with care services organisations or private companies. Properties may arranged according to need. Schemes may be run by be available for rent, mixed tenure or to purchase.

Supported Living Supported Living is a term generally used to People have greater security of tenure and can claim a describe situations in which people (often adults wider range of welfare benefits than in residential care. with a learning disability or mental health condition) rent their home, and their personal care or support Supported Living can be delivered in a range of is arranged separately. This means they can change settings, including individual flats or houses, clusters their support without having to move or move and of self-contained flats on the same site, shared take the same support with them. accommodation and extra care housing.

34 Search for care at www.carechoices.co.uk to find support in your area The individual, a private landlord, a housing 24 hours a day if assessed as necessary, although association, a local authority or a charity may own many people do not require this – particularly with the property. the use of assistive technology (see page 12).

Supported Living refers to the way in which To find a Supported Living scheme near you, accommodation and support are organised, rather go to www.suffolk.gov.uk/infolink and search than the amount of support. This will be tailored to ‘supported living’. individual need and can include access to support

Shared Lives Shared Lives is a service for adults with learning or Shared Lives carers are local people recruited and physical disabilities and for older people. It is family- trained to make sure they have the right qualities to based care provided by individuals and families. provide care and support.

Sheltered housing Sheltered (or retirement) housing is provided by call service. A scheme manager is either based at local authority housing departments and housing the site or visits regularly. Many sheltered housing associations for older people who would like to schemes also have communal lounges, laundry remain independent but prefer the added security facilities, lifts, door entry systems and specially- and reassurance of a scheme manager and an alarm adapted facilities.

Extra care housing Extra care housing is similar to sheltered schemes, Ipswich with self-contained accommodation together Tel: 01473 432000 with some communal facilities. In an extra care Web: www.ipswich.gov.uk scheme, instead of low-level support traditionally provided by wardens in sheltered schemes, higher East Suffolk levels of care and support are provided on site by Tel: 0333 016 2000 a designated team of care workers, who can be Email: [email protected] available 24 hours a day. Web: www.eastsuffolk.gov.uk

Extra care allows you to retain your own tenancy West Suffolk and have care services delivered, ensuring that Tel: 01284 763233 you can remain safely in your own self-contained Web: www.westsuffolk.gov.uk accommodation.

To find an extra care housing scheme near you, go to www.suffolk.gov.uk/infolink and search ‘extra care housing’.

To find out more about housing with care in your area, contact your district council.

Babergh and Mid-Suffolk Tel: 0300 123 4000 Web: www.babergh.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care 35 Specialist services

Learning disability If you are living with a learning disability in Suffolk, Mencap you should contact your local council for support. Supporting people with learning disabilities to feel They might be able to signpost you to local services valued equally, listened to and included. and assess your needs in case they can help you. Tel: 0808 808 1111 Email: [email protected] The council aims to keep people living Web: www.mencap.org.uk independently in their own homes wherever possible, but if you need to move somewhere with Scope care and support, you might like to consider a Offers free, impartial and expert information, housing with care scheme, see page 34. advice and support to disabled people and their families. • Tel: 0808 800 3333 If your needs are such that you require support in a Email: [email protected] care home, this Directory contains a list of all care Web: www.scope.org.uk homes in Suffolk. Any learning disability providers are denoted with LDA.

Suffolk Infolink Contains a list of local services for people with learning disabilities in Suffolk. Web: www.suffolk.gov.uk/infolink

• Active/Complex Rehabilitation Individuals may present with a range of physical, cognitive, psychological, behavioural or communicative support needs

• Community Rehabilitation For individuals who have received a period of active rehabilitation and demonstrated the ability to gain All Hallows Neurological Rehabilitation Centre is situated in the historic further independence and functionality in a community setting. village of Ditchingham and sits in an acre of beautiful gardens. The centre

• Progressive Neurological Conditions supports men and women with complex healthcare needs, including Expert disability management for individuals with neurological conditions with a progressive deterioration acquired brain injury (stroke, trauma, tumour, encephalitis, aneurysm, of functioning, which include amongst others, haemorrhage) or a progressive neurological condition, for example Huntington’s Disease, dementia, multiple sclerosis and Parkinson’s Disease Huntington’s Disease or Parkinson’s Disease.

• High Dependency & Specialist Nursing Care For individuals who require more intensive observation and For more information or to make a referral: intervention or specialist equipment resources including the management of tracheostomy care, percutaneous Call: 01604 864466 endoscopic gastrostomy (PEG) or dysphagia feeding Email: [email protected] regimes. Web: www.oakleafcare.com

36 Search for care at www.carechoices.co.uk to find support in your area Mental health If you are worried about your mental health, it’s Norfolk and Suffolk Wellbeing Service important to remember that you aren’t alone. Lots Provides support for people with common mental of people have issues with their mental health health and emotional issues, such as low mood, and there’s help and advice available in Suffolk to depression or stress. • Tel: 0300 123 1503 support you. Your GP should be your first point of Web: www.wellbeingnands.co.uk contact if you want confidential advice or services, or you can contact one of the organisations listed Suffolk MIND here for free help and support. Provides support to people with mental health needs and offers one-to-one counselling, courses, Suffolk Libraries peer support and more. • Tel: 0300 111 6000 Offers a mental health and wellbeing service for Email: [email protected] Suffolk residents. Web: www.suffolkmind.org.uk Web: www.suffolklibraries.co.uk/health Cruse Suffolk Norfolk and Suffolk NHS Foundation Trust Helps people in Suffolk who have been bereaved. The Patient Advice and Liaison Service (PALS) Tel: 01473 230888 provides confidential advice, information and Web: www.suffolkcruse.co.uk support, helping to answer any questions you may have about any mental health matters or wider Relate Norfolk and Suffolk NHS services. Supports people who have had a change to their Tel: 01603 421191 relationships, whether with family or partners. Freephone: 0800 279 7257 Tel: 01473 254118 Email: [email protected] Web: www.relate.org.uk/norfolk-suffolk

Physical disability If you have a physical disability or a long-term provide you with, a range of services to help you illness, Adult and Community Services and other live as independently as possible. There are also organisations in the independent and not-for- services available to support someone who may be profit sectors may be able to signpost you to, or your carer.

Sensory services Sensing Change works in Suffolk to assess people’s Stone Lodge Community Centre, Hawthorn Drive, sensory needs. It also offers other services, including: Ipswich IP2 0QY Tel: 01473 260030 • Text: 07739 249056 • registration of any sensory loss; Minicom: 01473 711825 Email: [email protected] • rehabilitation to help you develop daily living skills; Web: www.sensingchange.org.uk • daily living equipment, including demonstration and advice;

• training to help you remain independent; and

• advice and information.

For more information, contact Sensing Change.

Visit www.carechoices.co.uk for further assistance with your search for care 37 www.carechoices.co.uk

Search for care in your area

• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

38 Search for care at www.carechoices.co.uk to find support in your area Advocacy Advocates can give advice, support and information views and make your own decisions. Councils have a to people of any age. They help you to voice legal obligation to provide an advocate if you need your concerns and guide you through difficult one during your care and support planning with them. or challenging times. You should consider using the services of an advocate if you feel unsure or VoiceAbility Suffolk concerned when you are faced with making an Tel: 0300 303 1660 important decision about your care. Email: [email protected] Web: www.voiceability.org/support-and-help/ Advocates are not there to tell you what to do or to services-by-location/suffolk make decisions for you, but to help you express your

Planning for end of life Although the subject of dying is often painful to It is worth asking care providers whether they are contemplate, planning for the end of life can be a working towards The Gold Standards Framework. good way to share your wishes and help your family This can be used in various settings, for example to know what you would like. Good planning for all hospitals, primary care and care homes, to improve your needs should mean that you can convey your the co-ordination and communication between wishes, including where you would like to die if you different organisations involved in providing care choose. You may wish to remain in your own home for someone near the end of their life. or care home in your last days and not be admitted to hospital. Planning for your funeral While you are thinking about the future, you may When choosing a service, you should consider its want to consider writing down your wishes for end of life care philosophy and policies. Enabling your funeral. This can help to alleviate pressures people to die in comfort and with dignity is a core on your family. They may appreciate knowing part of providing care. The way care professionals your wishes and that they can make sure they approach the process will be incredibly important are considered at your funeral. By detailing your for you, your family and carers. wishes, your family can be comforted by the fact that they don’t need to make all the decisions The service should have an open approach to end of about what you would have liked or wonder life care. It should initiate conversation with you and whether they are making the right choices. Things your family and work with your GP to ensure your to consider are included in ‘My Funeral Wishes’, a needs and wishes are discussed and planned for. An form produced by Dying Matters and the National end of life care plan should also be drawn up, as it is Association of Funeral Directors. Visit vital to establish your preferences and choices. www.dyingmatters.org/page/my-funeral-wishes

You could use the Preferred Priorities for Care You do not have to instruct a funeral director, but (PPC) document to help with outlining your wishes. if you do, ensure that the director you choose The PPC document is designed to help you prepare is a member of either the National Association for the future and gives you an opportunity to think of Funeral Directors or The National Society of about, talk about and write down your preferences Allied and Independent Funeral Directors. These and priorities for care at the end of life. associations have strict guidelines that members must adhere to. It is also important to know that all health and See page 73 for details of organisations that may social care staff must be trained in communication be able to help you plan for the end of your life or regarding end of life care and will be trained in your funeral. assessing the needs of individuals and carers.

Visit www.carechoices.co.uk for further assistance with your search for care 39 We all want to have a plan to help look after our loved Keep doing ones when they need some extra support, but don’t always know what’s best. what you love So we take time to get to know you and understand your individual needs to help you put these plans in place.

Discover our care homes in Suffolk – Cotman House, Felixstowe – Hillside, Sudbury – Mellish House, Sudbury – Rendlesham Care Centre, Rendlesham

To arrange a free care assessment Call us on 0808 223 5356 freephone Find us online at caringhomes.org 40 Search for care at www.carechoices.co.uk to find support in your area Care homes

All care homes and agencies providing care at home agency, publishing a report along with a rating. CQC in England must be registered with the independent quality ratings must be displayed at the operator’s regulator, the Care Quality Commission (CQC). premises and on its website. You can also find inspection reports and ratings for all services on the The CQC inspects every care home and home care CQC’s website (www.cqc.org.uk ).

Types of care home Care homes (personal care only) hospital if you’ve been ill, or in a care home. If you need someone to look after you 24 hours You will be fully involved in planning for your a day, but don’t need nursing care, a care home care needs. offering only personal care may be the best option. Personal care includes bathing, feeding, dressing If, after a needs assessment, a care home providing and help with moving. It is a good idea to have a nursing care is the best solution for you, a social needs assessment before you choose a care home worker will give you information to help you find a to ensure it is the best way to meet your needs. home which meets your care requirements. The cost see page 14 for more on assessments. of the nursing care part of your fees may be paid by the NHS to the home directly: the current amount Care homes with nursing is £183.92 per week. This figure may change over A care home with nursing provides the same care the lifetime of this Directory, check with Adult and and support as a care home offering personal Community Services. care, but with 24-hour nursing staff on hand. If you think you may need nursing care in a home, For help with finding care homes and care you will need to be visited by a social worker or homes with nursing in your area, visit a care manager to work out what care you will www.carechoices.co.uk need. This visit might be in your own home, or in

Activities in care homes The word ‘activity’ can imply many different things opportunity to try something new, if they wish. but, in the context of a care home, it should mean Lots of care homes now employ a dedicated activity everything a resident does from when they open co-ordinator. What they do and how they do it varies their eyes in the morning until they go to sleep from one home to another. Increasingly, they are at night. Activities should stimulate residents fully integrated into the staff team, play a key part emotionally, physically and mentally and, in a good in developing care plans and ensure that all staff care home, should encompass all aspects of daily appreciate the part they play in delivering high- life. They can range from choosing what to wear, quality activity provision. to helping with tasks around the home or garden, to listening to the radio or joining in with an art or Ensure you speak to any potential providers about exercise class. the activities they provide in their care home.

Above all, activities provide a point of interest, fun and challenge to each day. They should enable people to participate in daily life, be engaged and maintain hobbies or activities they have enjoyed throughout their life, as well as offering the

Visit www.carechoices.co.uk for further assistance with your search for care 41 Celebrating Life

Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Places that celebrate the little things that mean everything – morning, noon and night. Visit us anytime for friendly advice and to look around. You can also find helpful information at www.barchester.com

Alice Grange Oulton Park St Isidores Union Lane Ipswich, IP5 2GA Oulton Broad, NR32 3AX 01473 877 490 01502 322 086

Residential • Nursing • Dementia • Respite Delicious meals • Daily activities • Spa bathrooms • Wi-fi

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Are there enough plug sockets in Fees the rooms? Do your fees cover all of the services Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Planning accessible to families? *See page 51.

Visit www.carechoices.co.uk for further assistance with your search for care 43 Video calls with loved ones, a relaxing stroll in the garden, or having a stretch in an exercise class are just some of the things residents have enjoyed, and continue to enjoy, at our modern and welcoming care homes in Suffolk. Add to that delicious home cooked food from our in-house chefs, tailored care delivered by our fully trained and experienced teams, and amazing activities, and you can see why we’re the ideal choice. If you’re considering care for yourself or a loved one, we’re here for you. Call us on 01284 846557 to find out more about living at a Care UK care home in Bury St Edmunds, Eye, Framlingham, Haverhill, Mildenhall, Ipswich and Stowmarket, or visit careuk.com/suffolk

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 43. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 51.

Visit www.carechoices.co.uk for further assistance with your search for care 45 Care homes and dementia A good care home will follow the concept of a Within the home, much is down to the attitude person-centred approach to care for people with and skills of the manager and the staff. Do dementia. This means that the unique qualities they provide an environment that enables a and interests of each individual will be identified, person with dementia to exercise choice and understood and accounted for in any care planning. personal preferences even in the later stages of the condition? Who is the person in charge of The person with dementia will have an assessment championing dementia care best practice in the and an ongoing personalised care plan, agreed home? Further questions to consider are included in across health and social care. This should identify the residential dementia care checklist on page 45. a named care co-ordinator and addresses their individual needs. Design and technology The design of a care home specialising in dementia They must also have the opportunity to discuss and needs to be based on small group living, preferably make decisions, together with their carers, about with accommodation on one level and with the use of advance statements, advance decisions opportunities to go in and out of the building within to refuse treatment, Lasting Powers of Attorney and a safe environment. Preferred Priorities of Care. Plenty of natural light and an easy way of finding For more information on these last two topics, see one’s way around the building and grounds are pages 50 and 39 respectively. essential for minimising disorientation.

It is important that care and support options are Staff training tailored to the needs of the individual. Make sure Dementia-specific training is essential to ensure that staff know the person you care for by providing care home staff understand how best to support and life story books, telling staff about their likes and care for people with dementia. Ask to speak with the dislikes and providing belongings that bring comfort Dementia Champion and question the placement if and have meaning for them. the home does not have a specific Dementia Lead.

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests

46 Search for care at www.carechoices.co.uk to find support in your area Paying for care

When a local authority provides or arranges your towards the cost of care at home or in a care home, care services, you may be asked to contribute depending on your personal circumstances.

Financial assessment To determine whether or not you will need to in capital and savings above the lower figure. contribute towards the cost of your support, the council will conduct a financial assessment. This If your capital and savings amount to more than will look at your capital, savings and income. Most £23,250, you will likely have to pay the full cost of people are likely to have to contribute something your care yourself. However, you are still entitled to towards the cost of their care. The value of your an assessment of your needs by the council and you home is included as part of your capital in this may be able to get some support with funding your assessment if you are moving into residential care, care, see page 48. except in limited circumstances. It is not included if you are receiving care in your own home. If you These figures may change during the lifetime of this choose not to have a financial assessment, you will Directory. be responsible for paying the full cost of your care and support. If you are eligible for support from the council and you are moving into a care home or care home with If you have capital and savings of less than £14,250, nursing, you will be given a choice of homes that you may be asked to contribute part of your income charge the amount the council would usually pay for and the local authority may meet the shortfall. someone with your needs.

If you have capital and savings between £14,250 and If the home you choose charges a fee in excess of £23,250, you are likely to have to contribute towards the local authority’s funding limit, you will need to the cost of your care. You may need to contribute find someone else to meet the additional amount. part of your income, and a sliding scale operates This is often referred to as a ‘third party payment’ or whereby you contribute £1 for each £250 you have ‘top-up’ (explained further on page 48).

Running out of money If your capital and savings are likely to reduce to Understanding your rights before moving into care £23,250 through payment of care home fees, you is essential. There are a number of financial products must let the council know well in advance. It must and specialist companies that may be able to help. It undertake an assessment of your circumstances is important to seek independent financial and legal before deciding if it will make a contribution. advice before committing yourself to anything. See page 49 for more information. If you become eligible for the council’s support with funding your care, and the home you are living in charges more than the council’s fee levels, you must find someone to help pay the difference. This is known as a ‘top-up’ or ‘third party payment’, see page 48 for more information. If funds for a top-up are not available, you will need to find accommodation which can meet your needs at the local authority fee level.

Visit www.carechoices.co.uk for further assistance with your search for care 47 Non-means-tested support Some support may be available to you without the included in your financial assessment. council needing to look into your finances. You may also want to consider applying for Universal Benefits Credit (if you are under pension age) or Pension Attendance Allowance and Personal Independence Credit (if you are over pension age). Payments are non-means-tested, non-taxable benefits from the Department for Work and NHS Continuing Healthcare Pensions. There are different rates depending on NHS Continuing Healthcare is fully-funded care and the level of your needs. Everyone who needs care support, provided and paid for by the NHS. To be should consider claiming these benefits, however, eligible, your needs must be primarily health-related they will not be paid if you are, or become, a and are likely to be severe. If you are eligible for NHS permanent resident in a care home. Continuing Healthcare, you can receive the services in any setting, including your own home or in a care If you are entitled to the mobility component of home. The NHS will pay if you need healthcare from Personal Independence Payment, this payment a community nurse or a therapist as well as personal will not stop once you are in a care home and is not care to help you at home.

Self-funding your care Paying for care can be an expensive and long-term This allows you to delay selling your former home commitment, so the council strongly recommends during your lifetime. Any fees paid by the council that you seek specialist information and advice will be charged against the value of your home, and before entering into any arrangements. must be repaid once the house is sold or from your estate. Interest is payable throughout the period of It is important that you seek specialist advice from the loan and there is also a one-off fee to join the appropriately qualified and regulated financial scheme which covers all legal and administrative advisers, see page 49 for suggested contacts. costs for the lifetime of the loan.

Twelve-week property disregard The council may limit the amount of the loan, If your former home is included in your financial depending on the equity in your property. assessment but your other capital and savings are less than £23,250, and your income is not enough NHS Nursing Care Contribution to meet your care home fees, the council may share Whether you are a temporary or permanent the cost of the first 12 weeks of permanent care, resident, if you live in a care home that provides provided it agrees that care is needed. nursing care, you may be entitled to a non-means- tested Registered Nursing Care Contribution Deferred Payment Agreements (sometimes referred to as Funded Nursing Care) After the twelve-week property disregard period, towards the cost of your nursing care. This is paid you may be offered a Deferred Payment Agreement. directly to the home.

Third party payments If you are eligible for the council’s support, you will its rate and the amount the home charges. This be offered a choice of homes that meet the local additional payment is called a ‘top-up’ or ‘third authority’s funding rates. If you decide to live in party payment’. a more expensive home and someone is able to make an additional payment for you, they will have You are not allowed to make this additional payment to pay the local authority the difference between yourself, except in limited circumstances, so the

48 Search for care at www.carechoices.co.uk to find support in your area responsibility usually falls to a family member, friend home within the local authority’s funding levels. or charity. If you are already resident in a care home, and no top- Before anyone agrees to pay your top-up, they up was required at the time you became a resident, should be aware that the amount may increase, the home may seek to introduce one at a later usually once a year, and they need to be confident date, which would need to be agreed first with the that they can sustain the payments for as long as local authority. This may happen if a change to your they are required. They will need to sign a contract arrangements is made at your request or with your with the council to confirm that they are able to agreement, for example you move to a nicer room. do this. It is important to note that councils have a duty If the additional payments stop being paid for any to offer you a place at a home that accepts their reason, then you should seek help and advice from funding rates. If no such place is available, a top-up your council. You may have to move to a cheaper should not be charged.

Seeking financial advice Planning for your future care and support needs can be found at www.societyoflaterlifeadvisers.co.uk be complicated and funding care can be expensive. or you can call 0333 202 0454. Professional advice may be helpful in enabling you (and your family) to identify the most suitable and There is also a number of organisations that will cost-effective solution. provide free advice about funding care and support. These are a good place to start if you are looking for Everyone is encouraged to seek unbiased, expert information and want to see what sort of options are advice from independent financial advisers to available. help work out how to pay for long-term care. Independent financial advisers are regulated by Age UK the Financial Conduct Authority (FCA) and must Tel: 0800 055 6112 take shared responsibility for the suitability of any Web: www.ageuk.org.uk/moneymatters product they recommend. Citizens Advice Unlike advisers who are tied to particular providers, Web: www.citizensadvice.org.uk specialist care-fees advisers can offer advice on products from across the whole market. Money Advice Service Tel: 0800 138 7777 A list of independent financial advisers who are Web: www.moneyadviceservice.org.uk accredited by the Society of Later Life Advisers can Important information

Finding care in your area Looking for care in your area? Want to know the You can search by postcode, county or region for quality rating of providers you’re considering? care homes, care homes with nursing and home care providers that meet your needs across the country. Care Choices, publisher of this Directory, has a Your search can be refined by the type of care you website providing comprehensive details of care are looking for and the results can be sent to you by providers as well as essential information. email. They can also be saved and emailed to others.

Visit www.carechoices.co.uk for further assistance with your search for care 49  The website includes detailed information for of care provided. You can also view an electronic each care provider, including the address, phone version of this Directory on the site and have it read number and the service’s latest CQC inspection to you by using the ‘Recite Me’ function. Visit report and rating (see page 51), indicating the quality www.carechoices.co.uk

How solicitors can help A solicitor can give you impartial advice about wills, An ‘advance directive’ allows you to communicate gifts, estate planning and powers of attorney. Some your wishes in respect of future medical treatment can also offer guidance on immediate and long- but it is not legally binding. You may instead wish to term care plans, ensuring (if applicable) the NHS has make a living will, properly known as an ‘advance made the correct contribution to your fees. decision’, setting out treatment that you do not want to receive in specified circumstances, which Lasting Powers of Attorney (LPAs) allow you to would legally have to be followed, even if you die as appoint someone you trust to make decisions a result. about your personal welfare, including healthcare and consent to medical treatment, and/or your Any proposed gift out of your estate needs careful property and financial affairs. An LPA is only valid consideration of the benefits, risks and implications, once registered with the Office of the Public particularly on any future liability for care costs or Guardian. It allows a person of your choice to tax liability. make decisions on your behalf at a time when you may be unable. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several The Court of Protection can issue Orders directing firms, explain your situation and ask for an estimate the management of a person’s property and of cost and an idea of timescales involved. Many financial affairs if they are incapable of managing firms will make home visits if necessary and will their own affairs and should they not have an LPA. adapt their communications to meet your needs. The Court procedure is presently very slow and It’s important to find a solicitor who specialises in the fees are quite expensive so preparing an LPA this area of the law. Citizens Advice offers an advice is always advisable, providing you have somebody service and will be able to recommend solicitors in sufficiently trustworthy to appoint as your attorney. your area.

Comments, compliments and complaints You should feel able to complain about any aspect If you are concerned about the care that you, a of your support which affects your happiness or friend or a relative are receiving, it makes sense comfort. This might be anything from the way you to speak to the manager of the service about your are treated by staff to the quality of the food you are concerns before you take any further action. served. You should also feel free to make comments and suggestions about possible improvements to The problem may be resolved quite easily once they your surroundings and the services provided. are made aware of it. However, if you need to make a formal complaint, you should initially contact the Making a complaint should not be made difficult registered owners of the service. They have a duty for you and should not affect the standard of care to respond to any complaints made. that you receive whether in your own home or in a care home or care home with nursing. Care services If you have a complaint about a breach of are required under national essential standards of regulations, contact your local office of the quality and safety to have a simple and easy to use Care Quality Commission (see page 51 for more complaints procedure. information about the CQC).

50 Search for care at www.carechoices.co.uk to find support in your area If your local authority has arranged and funded a If you have been unable to resolve your complaint, place for you in a care home or has contributed to you can contact the Local Government and Social a home care service, another option is to speak to Care Ombudsman on 0300 061 0614 and ask them your. You can complete a form online to assist you. The Local Government and Social Care (visit www.suffolk.gov.uk – search ‘complaints’ Ombudsman looks at complaints about councils and click on ‘Give feedback or make a complaint’) and some other authorities and organisations, or call 0345 266 1821, email customerrights@ including adult social care providers (such as care suffolk.gov.uk or write to Suffolk County homes and home care providers). It is a free service Council Complaints Team, Constantine House, 5 and its job is to investigate complaints in a fair and Constantine Road, Ipswich IP1 2BX. independent way.

Inspecting and regulating care services Health and social care easily see where a service is performing well, and services must be registered where it needs to improve. to show that they meet a set of standards. The Care Quality Commission It’s always a good idea to check inspection reports (CQC) is the independent regulator of health and and ratings when choosing a care service. You can social care in England. It registers care providers and find reports and ratings on the CQC’s website inspects and rates services. When things go wrong, (www.cqc.org.uk ). Care providers must also display the CQC can also take action to protect people who their latest rating at their premises and on their use services. website.

After an inspection of a care home or home care You can also tell the CQC about your experiences agency, the CQC publishes a report of what it found. of care – good or bad. It can use your information The report looks at how well the service meets to see where it should inspect next, and what to the CQC’s five key questions: Is the service safe? look out for when it does. If you want to share your Effective? Caring? Responsive to people’s needs? experience of care, visit www.cqc.org.uk/share Well-led? Tel: 03000 616161 • Email: [email protected] Each care home and home care agency will get Web: www.cqc.org.uk an overall rating of outstanding, good, requires Write to: The Care Quality Commission, Citygate, improvement or inadequate. It will also get ratings Gallowgate, Newcastle upon Tyne NE1 4PA for each key question. The ratings mean you can

Out-of-county care You can choose a care home outside your home For help finding care providers in Suffolk and county. You may want to be closer to friends, family other regions, visit www.carechoices.co.uk with members or you may want to relocate to another details of your requirements. part of the country.

If your care home place is state-funded, speak to the local authority about who is responsible for your care fees, especially if you choose a care home in another region. Any home you choose must be suitable for your assessed needs and comply with the paying authority’s terms and conditions. You should seek further advice before making your decision.

Visit www.carechoices.co.uk for further assistance with your search for care 51 A friendly and saEnjoy livingfe in a sawfe ande wlarmc eomnvironmente whe re making new friends couldn’t be easier. Excellent home cooked food, a choice of activities and a real sense of community awaits you at our care homes.

St Marys care home, Woodlands Road, Holbrook, Ipswich, Su�olk, IP9 2PS 01473 858683 Devonshire House care home, High Street, Cavendish, Sudbury, Su�olk, CO10 8AS 01787 388906 Canterbury House care home, Gallows Hill, Hadleigh, Ipswich, Su�olk, IP7 6JQ 01473 858870 www.anchor.org.uk/care-homes Protecting vulnerable adults Vulnerable adults may experience abuse, neglect harassment, rape or theft you should involve the and worse. A vulnerable adult is a person aged 18 police to prevent someone else from being abused. years or over who may be unable to take care of If the police are involved, Adult and Community themselves or protect themselves from harm or Services will work with them to support you. from being exploited. If you are worried about contacting the police you What is adult abuse? can contact Customer First on 0800 917 1109 to Abuse is mistreatment that violates a person’s talk things over first. If immediate action is needed human and civil rights. The abuse can vary from dial 999. treating someone with disrespect in a way which significantly affects the person’s quality of life, to You can also: causing actual physical suffering. • contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a It can happen anywhere – at home, in a care registered care home, care home with nursing or home or a care home with nursing, a hospital, receiving home care services; or in the workplace, at a day centre or educational establishment, in supported housing or in the street. • let a public service professional, such as a social worker, community nurse, GP, probation officer Forms of abuse could be physical, sexual, or district nurse know your concerns. They psychological, emotional or financial. It could also have responsibilities under the county’s adult cover the issues of modern slavery, self-neglect and protection procedure and can advise you about institutional abuse – where the abuse affects more what to do next. than one person within an organisation and is not addressed by the service’s management. The Disclosure and Barring Service (DBS) There is a barring system for all those intending Who might be causing the abuse? to work or currently working with children and The person who is responsible for the abuse may be vulnerable adults. known to the person abused and could be: This service combines the criminal records checking • a care worker or volunteer; and barring functions. For disclosure information • a health worker, social care or other worker; and services, visit www.gov.uk/dbs

• a relative, friend or neighbour; Care home owners, home care agencies and employment agencies that supply care workers are • another resident or service user; required to request checks as part of a range of pre- • an occasional visitor or someone who is providing employment checks, including disclosures from the a service; or DBS.

• someone who deliberately exploits vulnerable Care providers and suppliers of care workers are also people. required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct If you think someone is being abused, call Customer that harmed or placed at risk of harm, a vulnerable First on 0800 917 1109. Your concerns will be taken adult. People who know they are confirmed on the seriously and will receive prompt attention, advice list but seek employment in care positions will face and support. You can also call the police on 101, or criminal charges including possible imprisonment. 999 if it is an emergency. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in If the abuse is also a crime such as assault, racial a regulated activity role.

Visit www.carechoices.co.uk for further assistance with your search for care 53 Putting care at the heart of your decision

MHA care homes in Suffolk At MHA, we have over 75 years’ experience providing quality care and supporting families. As a charity, we’re always reinvesting in our homes to enable people to live later life well.

Residential care and dementia care Nursing dementia and residential dementia care

Norwood care home The Martins care home Ipswich Bury St Edmunds Tel: 01473 257502 Tel: 01284 753467 www.mha.org.uk/norwood www.mha.org.uk/martins

Our homes offer tailored care in a warm, supportive and friendly environment: • Personalised care plans, developed with • Music therapy for our residents living with residents and their family dementia • Homely bedrooms with en suite facilities • Home cooked meals • Dedicated chaplain to provide pastoral care • Hair salon and weekly activities programme

Find out more at www.mha.org.uk/care-homes Residential care in Suffolk

This Directory is divided into the geographical areas Home care providers can be found beginning on listed on this map. page 25.

Lowesto NORFOLK Bungay Beccles Brandon

Halesworth Southwold Mildenhall Eye

NORTH Newmarket Bury St Edmunds Saxmundham SEA Stowmarket Leiston CAMBRIDGESHIRE Needham Market Aldeburgh

Lavenham Woodbridge Haverhill Ipswich Sudbury Hadleigh

Felixstowe

ESSEX

Coastal Suffolk 56 Lowestoft and Waveney 61 South Suffolk 65

Ipswich 59 Mid Suffolk 63 West Suffolk 69

Tell us what you think What have you Share your found useful? feedback Take our five What could we minute survey do better?

www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 55 Coastal Suffolk

Coastal Suffolk care homes Advertisers are highlighted

Abbeyfield Deben Extra Care Society Ltd Jubilee House Highlands, Fitzgerald Road, Woodbridge IP12 1EN Seckford Street, Woodbridge IP12 4NB Tel: 01394 386204 OP Tel: 01394 382399 OP PD SI Allonsfield House Leiston Old Abbey Residential Home Church Farm, Campsea Ashe, Leiston IP16 4RF Woodbridge IP13 0PX Tel: 01728 830944 OP D YA Tel: 01728 747095 OP D YA Maynell House Bellstone Residential Care Ltd High Road East, Felixstowe IP11 9PU 23-29 Beach Road West, Tel: 01394 272731 OP Felixstowe IP11 2BL Merryfields Tel: 01394 278480 OP 7 Mill Lane, Felixstowe IP11 7RL Brierfield Residential Home Tel: 01394 285528 OP D 58 High Road, Trimley St Mary, Felixstowe IP11 0SY Norwood House Littlemoor Road, Middleton Moor, Tel: 01394 283422 D Saxmundham IP17 3JZ Coniston House Tel: 01728 668600 OP D MH 77 Orwell Road, Felixstowe IP11 7PY Paddocks, The Tel: 01394 276201 OP D YA Church Road, Weybread, Cotman House Diss IP21 5TR Garfield Road, Felixstowe IP11 7PU Tel: 01379 852415 LDA Tel: 01394 672084 Advert page 40 OP D PD SI Park House Firs Residential Home, The 72 Constable Road, 186 Grange Road, Felixstowe IP11 7HW Felixstowe IP11 2QF Tel: 01394 284021 MH Tel: 01394 283278 Advert page 38 OP D Pear Tree Lodge Residential Home Foxgrove Residential Home Leiston Road, Knodishall, High Road East, Felixstowe IP11 9PU Saxmundham IP17 1UQ Tel: 01394 274037 OP Tel: 01728 830562 OP D PD SI YA Garrett House Residential Home Silverdale Residential Home 43 Park Road, Aldeburgh IP15 5EN 8 Buregate Road, Tel: 01728 453249 OP D Felixstowe IP11 2DE Tel: 01394 278424 OP PD LDA MH SI YA Glebe House Retirement Home Rectory Road, Hollesley, Smyth House Woodbridge IP12 3JS 106 High Street, Leiston IP16 4BZ Tel: 01394 410298 OP D PD MH SI YA Tel: 01728 635754 OP

56 Search for care at www.carechoices.co.uk to find support in your area Coastal Suffolk care homes continued

Suffolk Urgent Respite Service White Gables Residential Care Home The Bungalow, 11 Edmonton Close, Kesgrave, 16 Stanley Road, Ipswich IP5 1HD Felixstowe IP11 7DE Tel: 07741 901642 OP LDA YA Tel: 01394 282620 OP D PD SI Westcliff Care Home, The Woodbridge Lodge Residential Home 51 Leopold Road, Felixstowe IP11 7NR 5 Burkitt Road, Woodbridge IP12 4JJ Tel: 01394 285910 OP D Tel: 01394 380289 OP

Coastal Suffolk care homes with nursing Advertisers are highlighted

Aldringham Court Montague Road Nursing Home Aldeburgh Road, Aldringham, 14 Montague Road, Felixstowe IP11 7HF Leiston IP16 4QF Tel: 01394 670111 MH Tel: 01728 832191 OP Oakwood House Residential and Nursing Home Alice Grange Stollery Close, off Ropes Drive, Grange Farm, St Isidores Way, Ropes Drive, Kesgrave, Kesgrave, Ipswich IP5 2GD Ipswich IP5 2GA Tel: 01473 840890 OP D PD MH SI Tel: 01473 877 490 Advert page 42 OP D PD YA Priory Paddocks Nursing Home Bucklesham Grange Priory Lane, Darsham, Saxmundham IP17 3QD 141 Bucklesham Road, Purdis Farm, Tel: 01728 668244 OP D PD Ipswich IP3 8UB Rendlesham Care Centre Tel: 01473 237338 OP D 1a Suffolk Drive, Rendlesham, Woodbridge IP12 2TP Chantry House Residential and Nursing Home Tel: 01394 461630 Advert page 40 OP D Chantry Road, Saxmundham IP17 1DJ Sunrise Nursing Home Tel: 01728 733833 OP D PD MH SI 10 Cobbold Road, Felixstowe IP11 7HQ Foxearth Lodge Nursing Home Tel: 07825 362906 OP D PD MH SI Little Green, Saxtead, Woodbridge IP13 9QY Wickham House Chapel Lane, Wickham Market, Tel: 01728 685599 OP D PD YA Woodbridge P13 0SG Haughgate House Nursing Home Tel: 01728 733733 OP D PD LDA MH SI Haugh Lane, Woodbridge IP12 1JG Witnesham Nursing Home Tel: 01394 380201 OP PD SI The Street, Witnesham, Ipswich IP6 9HG Mill Lane Nursing and Residential Home Tel: 01473 785828 OP 79 Garrison Road, Felixstowe IP11 7RW Tel: 01394 279509 OP D Mills Meadow Fore Street, Framlingham IP13 9DF Tel: 01728 724 580 Advert page 44 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 57 www.carechoices.co.uk

Search for care in your area

58 Search for care at www.carechoices.co.uk to find support in your area Ipswich

Ipswich care homes Advertisers are highlighted

Ashcott House Norwood 12 Tokio Road, Ipswich IP4 5BE 14 Park Road, Ipswich IP1 3ST Tel: 01473 273590 OP PD LDA MH YA Tel: 01473 257502 Advert page 54 OP D Beechlawn Residential Home Park Manor Elton Park Hadleigh Road, Ipswich IP2 0DG 21 Tuddenham Road, Ipswich IP4 2SN Tel: 01473 251283 OP D PD Tel: 01473 358543 OP D MH SI YA Belstead Villa Prince of Wales House 52 Belstead Road, Ipswich IP2 8BB 18 Prince of Wales Drive, Ipswich IP2 8PY Tel: 01473 786620 LDA YA Tel: 01473 687129 OP D YA Bethesda Eventide Homes – Ipswich Shaftesbury House Residential Care Home 59a Henley Road, Ipswich IP1 3SN 5 Cowper Street, Ipswich IP4 5JD Tel: 01473 211431 OP Tel: 01473 271987 OP PD SI Burgess House Short – Leading Lives Sherrington House 236 Felixstowe Road, Ipswich IP3 9AD 71 Sherrington Road, Ipswich IP1 4HT Tel: 01473 718964 Advert page 28 LDA Tel: 01473 464106 OP D YA Chrissian Residential Home Ltd Thornbank 526-528 Woodbridge Road, 6 Westerfield Road, Ipswich IP4 2UJ Ipswich IP4 4PN Tel: 01473 253346 OP D PD Tel: 01473 718652 OP PD SI Thurleston Residential Home Fairways Whitton Park, Thurleston Lane, Ipswich IP1 6TJ Fullers Field, Swan Lane, Westerfield, Tel: 01473 240325 OP D PD Ipswich IP6 9AX Warren Heath Residential Home Ltd Tel: 01473 214966 OP LDA YA 593-595 Felixstowe Road, Ipswich IP3 8SZ Hazeldell Residential Home Tel: 01473 711264 OP Elton Park, Hadleigh Road, Ipswich IP2 0DG Westerfield House Care Ltd Tel: 01473 252933 OP D Humber Doucy Lane, Ipswich IP4 3QG Jeian Care Home Tel: 01473 232974 OP D PD SI YA 322 Colchester Road, Ipswich IP4 4QN Wisteria House Tel: 01473 274593 OP YA 492 Nacton Road, Ipswich IP3 9QB Marham House Care Home Tel: 01473 726326 OP LDA YA Simcoe Road, Bury St. Edmunds IP32 6FD Tel: 01284 335964 OP D YA Montrose House 10 Renfrew Road, Ipswich IP4 3EZ Tel: 01473 710033 OP MH

Visit www.carechoices.co.uk for further assistance with your search for care 59 www.parkviewcarehome.co.uk

Park View Care Home CQC overall rating

– CARE HOME – October 2017 Are you taking steps to look for care for your loved one? Take the next step to Park View Care Home

Park View is a state of the art, luxurious care • State of the Art Development home overlooking the magnificent gardens • Residential, Nursing & Dementia Care and grounds of Chantry Park near Ipswich. • Private Dining/Hospitality Services • Short & Long Term Care Our philosophy is quite simple; to provide • Beautiful Accommodation Throughout the very highest standard of care and • Individualised Care Plans quality of life to each person at Park View. • Specialist Care Design Features We provide residential, nursing and • Internet Wifi specialist dementia care to elderly • Activities, Hobbies and Clubs ladies and gentlemen, this full • Stunning Landscaped Gardens complement of services means that elderly residents changing needs can Please contact Sharon Bowen be met throughout their stay with us. Customer Relations Telephone 01473 228 890

1 chantry close, london road, ipswich ip2 oqr [email protected] www.parkviewcarehome.co.uk Ipswich care homes with nursing Advertisers are highlighted

Avocet Court Sidegate Lane Nursing Home Monmouth Close, Ipswich IP2 8RS 248 Sidegate Lane, Tel: 01473 786980 OP D PD SI Ipswich IP4 3DH Tel: 01473 274141 MH Asterbury Place 76 Aster Road, Ipswich IP2 0NR Sue Ryder – The Chantry Tel: 0333 321 1990 Advert page 44 OP D PD YA Chantry Park, Hadleigh Road, Ipswich IP2 0BP Handford House Care Home Tel: 01473 295200 OP D PD SI YA 27a Cumberland Street, Ipswich IP1 3PA Tel: 01473 231111 OP D PD YA Westerfield House Care Ltd Humber Doucy Lane, Park View Care Home Ipswich IP4 3QG 1 Chantry Close, Ipswich IP2 0QR Tel: 01473 232974 OP D PD SI YA Tel: 01473 228 890 Advert page 60 OP D YA Willows, The Prince George House 57 Crabbe Street, 102 Mansbrook Boulevard, Ipswich IP3 9GY Ipswich IP4 5HS Tel: 0333 321 1986 Advert page 44 OP D PD MH YA Tel: 01473 372166 OP D

Park View Care Home CQC overall rating

– CARE HOME – October 2017 Lowestoft and Waveney Are you taking steps to look for care Lowestoft and Waveney care homes Amber Lodge – Lowestoft Carlton Hall Residential Home for your loved one? 394-396 London Road South, Chapel Road, Carlton Colville, Lowestoft NR33 0BQ Lowestoft NR33 8BL Take the next step to Park View Care Home Tel: 01502 572586 LDA Tel: 01502 513208 OP D Ashurst, The Cherry Lodge 1 Kirkley Cliff, Lowestoft NR33 0BY 23-24 Lyndhurst Road, Lowestoft NR32 4PD Park View is a state of the art, luxurious care • State of the Art Development Tel: 01502 519222 Tel: 01502 560165 home overlooking the magnificent gardens • Residential, Nursing & Dementia Care OP D PD LDA OP and grounds of Chantry Park near Ipswich. • Private Dining/Hospitality Services Beech House – Halesworth Chevington Lodge • Short & Long Term Care Beech Close, Halesworth IP19 8BY 6-8 Flixton Road, Bungay NR35 1HQ Our philosophy is quite simple; to provide • Beautiful Accommodation Throughout Tel: 01986 872197 OP D YA Tel: 01986 892710 OP D PD the very highest standard of care and • Individualised Care Plans quality of life to each person at Park View. • Specialist Care Design Features Blyford Residential Home Dell Care Home, The We provide residential, nursing and • Internet Wifi 61 Blyford Road, Lowestoft NR32 4PZ 45 Cotmer Road, Oulton Broad, specialist dementia care to elderly • Activities, Hobbies and Clubs Tel: 01502 537360 OP D PD SI YA Lowestoft NR33 9PL Advert inside front cover ladies and gentlemen, this full • Stunning Landscaped Gardens Tel: 01502 44 66 00 OP D complement of services means that Broadlands elderly residents changing needs can Please contact Sharon Bowen Borrow Road, Oulton Broad, Dell House be met throughout their stay with us. Customer Relations Lowestoft NR32 3PW 5 Nelson Way, Beccles NR34 9PH Tel: 01502 512895 OP D PD Tel: 01502 449855 OP D PD SI Telephone 01473 228 890 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs 1 chantry close, london road, ipswich ip2 oqr [email protected] Visit www.carechoices.co.uk for further assistance with your search for care 61 Lowestoft and Waveney care homes continued Advertisers are highlighted

Eastview Residential Home Manor Farm Care Home 406 London Road South, Lowestoft NR33 0BH 82 Church Road, Kessingland, Tel: 01502 565442 OP Lowestoft NR33 7SJ Tel: 01502 740161 Advert outside back cover OP D Estherene House 35 Kirkley Park Road, Lowestoft NR33 0LQ Marlborough House Tel: 01502 572805 OP D PD SI 54 Kirkley Cliff Road, Lowestoft NR33 0BF Tel: 01502 501284 LDA Grandora Care Lodge Hall Lane, Blundeston, Millpool Lowestoft NR32 5BL 1 The Forge, Mill Road, Rumburgh, Tel: 01502 733295 OP D PD SI YA Halesworth IP19 0NT Tel: 01986 785565 LDA Grove, The 235 Stradbroke Road, North Bay House Lowestoft NR33 7HS Borrow Road, Oulton Broad, Lowestoft NR32 3PW Tel: 01502 569119 LDA Tel: 01502 512489 OP D Harleston House Oaklands House Residential Home 115 Park Road, Lowestoft NR32 4HX Oaklands House, Blackwater Covert, Tel: 01502 574889 OP D PD Reydon, Southwold IP18 6RD Highfield House Care Home Tel: 01502 724955 OP London Road, Halesworth IP19 8LP Royal Avenue Tel: 01986 872125 OP D PD 77-83 Royal Avenue, Holmwood Residential Home Lowestoft NR32 4HJ 37 Upper Olland Street, Tel: 01502 572057 LDA Bungay NR35 1BE Squirrel Lodge Tel: 01986 892561 OP D PD MH SI YA 541 London Road South, Lowestoft NR33 0PD Imber House Tel: 01502 501642 412 London Road South, OP D PD SI Lowestoft NR33 0BH St Barnabas Southwold Tel: 01502 450700 OP LDA YA Godyll Road, Southwold IP18 6AJ Tel: 01502 722264 OP D PD SI YA John Turner House Rotterdam Road, Lowestoft NR32 2EZ St Georges Care Home Tel: 01502 580844 Advert page 28 LDA St Georges Road, Beccles NR34 9YQ Tel: 01502 716 700 Advert inside front cover OP D Laurels, The 116 Yarmouth Road, Lowestoft NR32 4AQ St Mary’s House Tel: 01502 585459 OP LDA YA 54 Earsham Street, Bungay NR35 1AQ Tel: 01986 892444 OP D PD MH SI Lilac Lodge & Lavender Cottage 9-11 Gorleston Road, Oulton Broad, Stradbroke Court Lowestoft NR32 3AA Green Drive, Lowestoft NR33 7JS Tel: 01502 581920 OP D YA Tel: 01502 322799 OP D MH

62 Search for care at www.carechoices.co.uk to find support in your area Lowestoft and Waveney care homes continued

Wainford House Residential Care Home Windsor House 1-3 Saltgate, Beccles NR34 9AN Kirkley Cliff Road, Lowestoft NR33 0DB Tel: 01502 714975 OP D Tel: 01502 566664 OP D White House, The Woody Point Ashmans Road, Beccles NR34 9NS Station Road, Brampton, Beccles NR34 8EF Tel: 01502 717683 OP D Tel: 01502 575735 LDA

Lowestoft and Waveney care homes with nursing Advertisers are highlighted

All Hallows Nursing Home Lound Hall Advert outside back cover 26 St Johns Road, Bungay NR35 1DL Jay Lane, Lound, Lowestoft NR32 5LH Tel: 01986 892643 OP D PD SI YA Tel: 01502 732331 OP D PD SI Britten Court Oulton Park Care Centre Love Road, Lowestoft NR32 2NY Advert page 44 Union Lane, Oulton Broad, Tel: 0333 321 1984 OP D PD MH YA Lowestoft NR32 3AX Tel: 01502 322 086 Advert page 42 OP D PD YA Kirkley Manor 3 Kirkley Park Road, See the checklist on page 43 for useful suggestions Lowestoft NR33 0LQ of questions to ask when looking at care homes. Tel: 01502 573054 OP D PD YA Mid Suffolk

Mid Suffolk care homes

Chilton Court Limes Retirement Home, The Gainsborough Road, Earlsford Road, Mellis, Eye IP23 8DY Stowmarket IP14 1LL Tel: 01379 788114 OP D Tel: 01449 675320 Advert page 64 OP Short Break Respite Unit Combs Court 7a Finborough Road, Stowmarket IP14 1PN Edgecomb Road, Stowmarket IP14 2DN Tel: 01449 614886 Advert page 28 LDA Tel: 01449 673006 OP LDA YA Uvedale Hall Residential Home Finborough Court Coddenham Road, Needham Market, Pilgrims Way, Great Finborough, Ipswich IP6 8AX Stowmarket IP14 3AY Tel: 01449 722250 OP Tel: 0300 303 1450 OP D Westhorpe Hall Hillcroft House The Street, Westhorpe, Finborough Road, Stowmarket IP14 1PW Stowmarket IP14 4SS Tel: 01449 774633 OP D Tel: 01449 781691 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 63 The Courtyard is an imaginatively designed and conceived development of Care Housing offering full 24 hour care in your own home. There are both one and two bedroom bungalows and houses. A connecting corridor, via the rear door, gives access to a dining room, where residents and their visitors may share a meal, a spacious lounge with conservatory and decking area overlooking an attractive landscaped pond. This corridor also enables staff to respond to calls via the Care Call system at any time, night or day. All properties have a fitted kitchen complete with hob, built-in oven, extractor fan and space for a washer-dryer. Alternatively full laundry services are available. Trained staff from the linked and connecting Chilton Court Care Home carry out all care requirements in your own home, when a care package is optioned, and are experienced in enabling residents to maintain their independence and retain their dignity. 01449 675426 [email protected] www.stowcare.co.uk Stowcare Ltd, Chilton Court, Gainsborough Road, Stowmarket Suffolk, IP14 1LL

For care homes. For Living

Chilton Meadows, your local Bupa care home. If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why Chilton Meadows, in Stowmarket could be something for you to think about, whether you’ve got our insurance or not. Look in the listings for Call us for advice or to arrange a visit Chilton 01449 798 231 Meadows Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sunday and bank holidays. We may record or monitor our calls. Q119144 FEB19 CS 01087

Tell us what What have you found useful? you think What could we do better?

Share your feedback – take our five minute survey www.carechoices.co.uk/reader-survey

64 Search for care at www.carechoices.co.uk to find support in your area Mid Suffolk care homes continued Advertisers are highlighted

Woodfield Court Yaxley House 21 Temple Road, Stowmarket IP14 1AT Church Lane, Yaxley, Eye IP23 8BU Tel: 01449 614114 Advert page 64 OP Tel: 01379 783230 OP

Mid Suffolk care homes with nursing

Barham Care Centre Chilton Meadows Bupa Care Home Church Lane, Barham, Ipswich IP6 0PS Union Road, Onehouse, Stowmarket IP14 1HL Tel: 01473 830247 OP D PD SI Tel: 01449 798 231 Advert page 64 OP D PD Barking Hall Nursing Home Depperhaugh, The Barking, Needham Market IP6 8HJ Chickering Road, Hoxne IP21 5BX Tel: 01449 720793 OP Tel: 01379 384236 OP D YA Baylham Care Centre Hartismere Place Upper Street, Baylham, Ipswich IP6 8JR Castleton Way, Eye IP23 7BH Tel: 01473 830267 OP D PD SI Tel: 01379 888216 Advert page 44 OP D PD MH YA Cedrus House Bittern Crescent, Stowmarket IP14 5GD See page 47 for information on paying for care Tel: 0333 321 1987 Advert page 44 OP D PD MH YA homes in Suffolk. South Suffolk

South Suffolk care homes

Barleycombe Canterbury House Sudbury Road, Long Melford, Gallows Hill, Hadleigh, Sudbury CO10 9HE Ipswich IP7 6JQ Tel: 01787 880203 OP YA Tel: 01473 858870 Advert page 52 OP D Brett Vale Residential Homes Catchpole Court Care Home Granary Barn, Sulleys Hill, Lower Raydon, Walnut Tree Lane, Ipswich IP7 5QQ Sudbury CO10 1BD Tel: 01473 827497 PD LDA YA Tel: 01787 882023 OP D YA Briars Residential Care Home, The Devonshire House 23 Hunts Hill, Glemsford, Sudbury CO10 7RP High Street, Cavendish, Tel: 01787 282249 OP D PD SI YA Sudbury CO10 8AS Tel: 01787 388906 Advert page 52 OP D Brookwood Manor Holbrook Hall Park, Little Waldingfield, Girling Street Sudbury CO10 0TH 34 Girling Street, Sudbury CO10 1PG Tel: 01787 248062 D Tel: 01787 882082 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 65 LAXFIELD HOUSE NURSING HOME BRENT ELEIGH, NR LAVENHAM, SUDBURY, SUFFOLK

Situated in a quiet village location with beautiful gardens, offering residential and full nursing care for elderly people.

A highly trained team of nursing sisters and care staff provide excellent nursing.

A warm welcome is always extended to all visitors. All rooms are well appointed with en-suite facilities.

Nurse Call System, Passenger Lifts, Various Public Rooms.

This nursing home was established over 30 years ago by the current proprietor and family with ongoing input and management.

Long or short term respite and * convalescence care available *

T: 01787 247340 / 495 E: [email protected]

Service OP Older people (65+)www.laxfieldhouse.co.uk D Dementia PD Physical disability LDA Learning disability, autism User Bands Mental health Sensory impairment Younger adults People who misuse alcohol or drugs MHLaxfield House, SICundys Lane, BrentYA Eleigh, Sudbury,AD Suffolk CO10 9PL Member of the Registered Nursing Home Association 66 Search for care at www.carechoices.co.uk to find support in your area South Suffolk care homes continued Advertisers are highlighted

Hazell Court Red House Welfare & Housing Society, The Acton Lane, Sudbury CO10 1QN Meadow Lane, Sudbury CO10 2TD Tel: 01787 373542 OP D YA Tel: 01787 372948 OP Hillside Care Home Spring Lodge 20 Kings Hill, Great Cornard, Sudbury CO10 0EH Main Road, Woolverstone, Ipswich IP9 1AX Tel: 01787 372737 Advert page 40 OP Tel: 01473 780791 OP D Lodge, The St Faith’s Villa Old London Road, Copdock, Ipswich IP8 3JD 90 Queens Road, Sudbury CO10 1PG Tel: 01473 730245 D MH Tel: 01787 858863 LDA YA Magdalen House Care Home St Josephs Magdalen Road, Hadliegh, Ipswich IP7 5AD The Croft, Sudbury CO10 1HR Tel: 01473 829411 OP D Tel: 01787 888460 Advert page 38 OP D Mellish House Residential Home St Marys Kings Hill, Great Cornard, Sudbury CO10 0EH Woodlands Road, Holbrook, Ipswich IP9 2PS Tel: 01787 372792 Advert page 40 OP D Tel: 01473 858683 Advert page 52 OP D Nayland House Waterfield House Off Bearstreet, Nayland, Colchester CO6 4LA Grays Close, Hadleigh, Ipswich IP7 6AG Tel: 01206 263199 OP D YA Tel: 01473 829103 OP D PD LDA SI YA

South Suffolk care homes with nursing

Catchpole Court Care Home Melford Court Care Home Walnut Tree Lane, Sudbury CO10 1BD Hall Street, Long Melford, Tel: 01787 882023 OP D YA Sudbury CO10 9JA Tel: 01787 880545 OP D Chilton Croft Nursing Home Newton Road, Sudbury CO10 2RN Orwell, The Tel: 01787 374146 OP D PD Vicarage Lane, Wherstead, Ipswich IP9 2AE Tel: 01473 602892 OP D PD Hadleigh Nursing Home 1 Friars Road, Hadleigh, Ipswich IP7 6DF Tel: 01502 502702 OP D PD MH YA Hazell Court Acton Lane, Sudbury CO10 1QN Tel: 01787 373542 OP D YA Laxfield House Cundys Lane, Brent Eleigh, Sudbury CO10 9PL Tel: 01787 247340 Advert page 66 OP

Visit www.carechoices.co.uk for further assistance with your search for care 67 Brand New BRAMPTON CARE HOME OPENING 2021 MANOR SHOW SUITES OPENING EARLY 2021 At Brampton Manor, our professional and dedicated team can provide you with peace of mind that your Dementia - Nursing - Residential - Respite loved one is well care for. boutiquecarehomes.co.uk

✓ Dedicated 24 hour care, 7 days a week ✓ Specialised dementia care ✓ Full En suite bedrooms ✓ Delicious, fresh, home cooked meals ✓ Choice of spacious communal areas ✓ Secure landscaped gardens ✓ Varied & fun activities/entertainment

To register your interest now or for further information: Contact us on 01638 599 563 or [email protected] Brampton Manor Fordham Road Newmarket CB8 7AQ

Search for care in your area

West Suffolk care homes Advertisers are highlighted

Beeches Residential Home, The Manson House 39-43 High Street, Ixworth, 111 Northgate Street, Bury St Edmunds IP31 2HJ Bury St Edmunds IP33 1HP Tel: 01359 230773 OP D Tel: 01284 753106 OP Cambridge House Martins, The 11 Bryony Close, Haverhill CB9 9DJ Vinefields, Bury St Edmunds IP33 1YA Tel: 01440 704719 PD LDA YA Tel: 01284 753467 Advert page 54 OP D Cathedral View Montana Residential Home 32a The Vinefields, Bury St Edmunds IP33 1YU East Barton Road, Great Barton, Tel: 01284 765046 Advert page 28 LDA Bury St Edmunds IP31 2RF Tel: 01284 787321 OP Cedar Lodge Hengrave Road, Culford, North Court Care Home Bury St Edmunds IP28 6DX 108 Northgate Street, Tel: 01284 728744 OP D YA Bury St Edmunds IP33 1HS Tel: 01284 763621 OP D PD YA Crossways North Terrace, Mildenhall IP28 7AE Pines, The Tel: 01638 515556 LDA Culford Road, Fornham St Mary IP28 6TN Tel: 01284 705062 LDA Fornham House Residential Home Fornham St Martin, Royal Mencap Society – Drummond Court Bury St Edmunds IP31 1SR Mill Road South, Bury St Edmunds IP33 3NN Tel: 01284 768327 OP Tel: 0808 808 1111 OP LDA YA Grange Residential Home, The St Peter’s House 30 Vinery Road, Bury St Edmunds IP33 2JT 29 Out Risbygate Street, Tel: 01284 769887 OP LDA YA Bury St Edmunds IP33 3RJ Tel: 01284 706603 OP D MH Hay Wain, The Brybank Road, Hanchett Village, Swallows Residential Care Home, The Haverhill CB9 7WD Helions Bumpstead Road, Haverhill CB9 7AA Tel: 01440 712498 OP D PD YA Tel: 01440 714745 OP D Ixworth Court Care Home Willows, The Peddars Close, Ixworth, Corders Farm, Bury Road, Lawshall, Bury St Edmunds IP31 2HD Bury St Edmunds IP29 4PJ Tel: 01359 231188 OP D MH YA Tel: 01284 830665 OP Kingfisher House Care Home Wings St Fabians Close, Newmarket CB8 0EJ 17 The Grove, Beck Row, Mildenhall IP28 8DP Tel: 01638 669919 OP D Tel: 01638 583934 D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 69 West Suffolk care homes with nursing Advertisers are highlighted

Ashmore Nursing Home Meadows Care Home, The Barningham Road, Stanton, Brybank Road, Hanchett Village, Haverhill CB9 7YL Bury St Edmunds IP31 2AD Tel: 01440 712498 OP D PD Tel: 01359 251681 OP Mildenhall Lodge Brandon Park Residential and Nursing Home St John’s Close, Mildenhall IP28 7NX Brandon Country Park, Bury Road, Tel: 01638 582510 Advert page 44 OP D PD YA Brandon IP27 0SU Tel: 01842 812400 OP D North Court Care Home 108 Northgate Street, Bury St Edmunds IP33 1HS Cleves Place Tel: 01284 763621 OP D PD YA Millfields Way, Haverhill CB9 0JB Tel: 01440 715840 Advert page 44 OP D PD MH YA Pinford End House Nursing Home Church Road, Hawstead, Bury St Edmunds IP29 5NU Cornwallis Court Tel: 01284 388874 OP Hospital Road, Bury St Edmunds IP33 3NH Risby Hall Nursing Home Tel: 01284 768028 OP D PD YA Hall Lane, Risby, Bury St Edmunds IP28 6RS Tel: 01284 810921 OP D PD YA Davers Court Shakers Lane, Bury St Edmunds IP32 7BN Risby Park Nursing Home Tel: 0333 321 1982 Advert page 44 OP D PD YA Hall Lane, Risby, Bury St Edmunds IP28 6RS Tel: 01284 811921 Eastcotts Care Home with Nursing OP D PD YA Eastcotts Farm Cottage, Calford Green, Stowlangtoft Hall Nursing Home Kedington, Haverhill CB9 7UN Kiln Lane, Stowlangtoft, Bury St Edmunds IP31 3JY Tel: 01440 703178 OP D Tel: 01359 230216 OP D Glastonbury Court Glastonbury Road, Bury St Edmunds IP33 2EX Tel: 0333 321 1989 Advert page 44 OP D PD MH YA Gracewell of Kentford Jeddah Way, Kennett, Newmarket CB8 8JY Tel: 01638 555090 OP D PD SI YA Grove Court Beech Way, Woodbridge IP12 4BW Tel: 01394 446500 OP Kingfisher House Care Home St Fabians Close, Newmarket CB8 0EJ Tel: 01638 669919 OP D Mabbs Hall Care Home 45 High Street, Mildenhall IP28 7EA Tel: 01638 712222 OP D

70 Search for care at www.carechoices.co.uk to find support in your area Useful local contacts

Alzheimer’s Society Debenham Project, The – West Suffolk Local Office Provides practical and emotional support to First Floor Room, West Suffolk Disability Resource people living with dementia and their carers. Centre, Papworth House, 4 Bunting Road, Advice and information: 01728 860348 Bury St. Edmunds IP32 7BX Confidential support: 01728 861865 Tel: 01284 766433 Email: [email protected] Email: [email protected] Web: www.the-debenham-project.org.uk Web: www.alzheimers.org.uk Family Carers Suffolk Citizens Advice Registered charity working with family carers Free and impartial advice covering a wide range of all ages. of topics including debt and money, benefits, Tel: 01473 835477 housing, employment, family and relationships Web: www.suffolkfamilycarers.org and more. Healthwatch Suffolk Ipswich Tel: 01449 703949 19 Tower Street IP1 3BE Information and signposting: 0800 448 8234 Adviceline: 0300 330 1151 Email: [email protected] Web: www.citizensadviceipswich.org.uk Web: www.healthwatchsuffolk.co.uk Write to: Freepost RTTY-CEUT-LCRH, Healthwatch Mid-Suffolk Suffolk, 14 Hill View Business Park, Claydon IP6 0AJ 5 Milton Road South, Stowmarket IP14 1EZ Tel: 01449 676060 / 01449 676280 Infolink Suffolk Email: [email protected] A directory of all types of services for adults Web: www.midsuffolkcab.org.uk in Suffolk. Web: www.suffolk.gov.uk/infolink North-East Suffolk Covering Lowestoft, Beccles, Suffolk County Council Bungay and Halesworth. – Customer First Tel: 01502 518510 or 01502 717715 Tel: 0800 917 1109 Email: [email protected] Email: [email protected] (general enquires only). Web: Web: www.nesuffolkcab.org.uk www.suffolk.gov.uk/care-and-support-for-adults

Sudbury and District Suffolk Association of Independent Keyse House, Care Providers Acton Lane CO10 1QN Represents care providers across Suffolk. Tel: 01787 321400 Web: www.saicp.org.uk Email: [email protected] Web: www.sudburycab.org.uk Suffolk Sight The new sight-loss charity for Suffolk, created by West Suffolk amalgamating the East Suffolk Association for the Covering Newmarket, Bury St Edmunds, Haverhill, Blind with West Suffolk Sight. Brandon and Mildenhall. 19 Tower Street, Ipswich IP1 3BE Adviceline: 0300 330 1151 Tel: 01473 611011 (Monday to Friday, 9.30am to 3.30pm). Email: [email protected] Web: www.suffolkwestcab.org.uk Web: www.esab.btck.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 71 Useful national contacts

Action on Elder Abuse (Hourglass) Carers Trust Works to protect, and prevent the abuse of, Works to improve support, services and recognition vulnerable older adults. for anyone living with the challenges of caring, Helpline: 0808 808 8141 unpaid, for a family member or friend who is ill, frail, Web: www.wearehourglass.org disabled or has mental health or addiction issues. Tel: 0300 772 9600 • Email: [email protected] Age UK Web: www.carers.org Tel: 0800 055 6112 Web: www.ageuk.org.uk Carers UK The voice of carers. Al-Anon Family Groups Tel: 0808 808 7777 • Email: [email protected] Worried about someone’s drinking? Help and hope Web: www.carersuk.org for families and friends of alcoholics. Helpline: 0800 008 6811 (10.00am to 10.00pm). Citizens Advice Email: [email protected] Practical, reliable, up-to-date information on a wide Web: www.al-anonuk.org.uk range of topics. • Tel: 0800 144 8848 Web: www.citizensadvice.org.uk Alzheimer’s Society Dementia Connect support line: 0333 150 3456 Dementia Adventure Monday to Wednesday, 9.00am to 8.00pm; Provides supported holidays for people with Thursday and Friday, 9.00am to 5.00pm; and dementia as an alternative to traditional respite Saturday and Sunday, 10.00am to 4.00pm. where partners, family, friends or carers can enjoy Web: www.alzheimers.org.uk an outdoor break together. Holidays are usually five days long, can be bespoke, are subsidised and are Association of Charitable Organisations available to anyone across the UK. A national umbrella body for benevolent charities. Tel: 01245 237548 Tel: 0207 255 4480 Email: [email protected] Email: [email protected] Web: www.dementiaadventure.co.uk Web: www.aco.uk.net Elderly Accommodation Counsel British Institute of Learning Disabilities (BILD) Help older people make informed choices about Committed to improving the quality of life for meeting their housing and care needs. people with a learning disability. Web: www.housingcare.org Tel: 0121 415 6960 Email: [email protected] Friends of the Elderly Web: www.bild.org.uk A charity that supports older people who have a range of practical needs. Care Choices Tel: 0207 730 8263 Free, independent assistance with finding care Email: [email protected] providers. Searchable website. Web: www.fote.org.uk Web: www.carechoices.co.uk Independent Age Care Quality Commission Produce a wide range of guides and factsheets for Independent regulator of care services in England. older people, their families and carers. Tel: 03000 616161 Tel: 0800 319 6789 Email: [email protected] Email: [email protected] Web: www.cqc.org.uk Web: www.independentage.org

72 Search for care at www.carechoices.co.uk to find support in your area My Family, Our Needs Relatives and Residents Association, The The lifestyle site for families, carers and Exists for older people needing, or living in, residential practitioners supporting children and young care and the families and friends left behind. adults with additional needs. Tel: 0207 359 8136 • Email: [email protected] Web: www.myfamilyourneeds.co.uk Web: www.relres.org

National Association for Providers of Activities SANE for Older People (NAPA) SANEline: for advice on mental health issues. Promotes the importance of activities for Tel: 07984 967708 (leave a voicemail message). older persons. • Tel: 0207 078 9375 Email: [email protected] Email: [email protected] Web: www.sane.org.uk Web: www.napa-activities.co.uk Silver Line, The National Association of Funeral Directors A 24-hour telephone befriending and advice line. Web: www.nafd.org.uk Tel: 0800 470 8090 Web: www.thesilverline.org.uk National Society of Allied and Independent Funeral Directors United Kingdom Home Care Web: www.saif.org.uk Association (UKHCA) NHS 111 Professional association of home care providers You should call NHS 111 if you: from the independent, voluntary, not-for-profit and statutory sectors. • need medical help fast, but it is not a 999 Tel: 0208 661 8188 • Email: [email protected] emergency; Web: www.ukhca.co.uk

• do not know who to call for medical help or you Veterans’ Gateway do not have a GP to call; or The first point of contact for Armed Forces personnel, veterans and their families seeking • require health information or reassurance about information about employability, finances, personal what to do next. relationships, befriending and more. Tel: 0808 802 1212 For less urgent health needs, you should still contact Web: veteransgateway.org.uk your GP in the usual way. The 111 service is also available via ‘Typetalk’ 18001 111.

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 • Email: [email protected] Web: www.rnha.co.uk

Tell us what What have you found useful? you think What could we do better?

Share your feedback – take our five minute survey www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 73 Index • Advertisers are in bold

Home care providers

1 Oak Home Care 25 Bury Home Care 27 FitzRoy Supported Living 6A Clock Tower Mews 25 C F Contact and Support Suffolk 29 Services Ltd 27 Fonjock’s Social Work A-E Cambridge Care Company 27 Practice Ltd 29 A & A Healthcare Services Ltd 25 - Haverhill 27 Forest Homecare Suffolk 29 - Newmarket 27 A Class Care Ltd 25 Forget Me Not Home Able Care Agency Ltd 25 Care Signature Christian Services Ltd 29 Homecare Services Ltd 27 About Care Services 25 Fountain of Health Ltd 29 Above & Beyond Care Ltd 25 Carewatch (Ipswich) 27 Frantec 29 Access Dignity Care Ltd Caring Forever Ltd 27 FUN Domiciliary Care Agency 29 Sudbury 25 Caring Moments Ltd 27 Active Care & Training Caring Souls 27 Greenfield Care Ltd 29 Solutions 25 Carlton Hall Residential Home 27 Green Rose Care Head Office 29 Affinity Trust Domicilliary Care Cephas Care Ltd Domiciliary Hales Group Ltd – Ipswich 30 Agency Suffolk 25 Care Agency 27 Harmonize Care 30 Agincare UK Ltd 25 Cera - Stowmarket 27 Haverhill Community Care Ltd 30 Allwell Care Company 25 Chilton Croft Nursing Home 27 Headway Suffolk 30 Amari Care Services 25 Choices Healthcare Ltd Suffolk 27 Helping Hands 30 Anamar-Care Ltd 25 Christies Care Ltd 27 Heritage Care At Home Angels By Classic Christies Care Suffolk Coastal 29 Ltd (HCH) 30 (Healthcare At Home) Ltd 25 Consensus (2013) Ltd Anglia Care 25 Hilltop House – Redan Street 29 Anglia Case Management Ltd 25 (Domiciliary Care) 30 Consensus Community Support Holmwood Residential Home 30 Anglia Home Care Ltd 25 Ltd – Redan Street 29 Ann Mason Care Ltd 25 Home Instead Senior Care Daily Care Agency, The 29 Availl (Bury St Edmunds) 25 (Ipswich, Woodbridge & Deben View 29 Avenues East – Services 25 Felixstowe) 30 Deben Willow Care 29 Berkley Home Health Home Support Matters Beccles 30 District Care Ltd 29 – East of England 25 Housing 21 – Holm Court 31 Divinus Support Ltd 29 Better Healthcare Services Housing 21 – Mere View 31 East of England Homecare CIC 29 (Ipswich) 25 Housing 21 – Oak House 31 Beyea Care Ltd 27 Eaton Home Care Ltd 29 Housing 21 Bigod Care 27 Elimay Homecare 29 – Paddy Geere House 31 Blackbourne View 27 Emily Bray House 29 Housing 21 – Shearman Court 31 Bluebird Care 27 Inroads Open Care 31 Brett Lee Trust, The 27 F-J Briarcare Recruitment Figtree House Care Ltd 29 Inspire Social Care 31 Agency Ltd 27 First Choice Home Care Jamie Cann House 31 Briars Residential Care (Halesworth) 29 Jane Bennett Home, The 27 First Prime Care Ltd 29 Care Services Ltd 31

74 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are in bold

Ocala Healthcare 32 St Elizabeth Care Agency 33 K-O One to One Homecare Ltd Steeple View 33 Kirsten’s Care Ltd 31 – Head Office 32 Sue Ryder – Bixley 33 L’Arche Ipswich 31 Orwell Mencap Genesis 32 Suffolk Home First South 33 Leading Lives Central Suffolk Oxlip House 32 SuffolkHomeCare 33 Independence Plus Service 31 Suffolk Urgent Leading Lives North Suffolk P-T Respite Service 33 Independence Plus Service 31 Papworth Trust Centre Sunflower Homecare 33 Leading Lives South East Suffolk Waveney, The 32 Support Unlimited Uk Ltd 33 Independence Plus Service 31 Peppercorn House 32 Swann House 33 Leading Lives South Suffolk Pitches View 32 Sydney Brown Court 33 Independence Plus Service 31 PNS Domiciliary Services 32 Sygmacare 33 Leading Lives West Suffolk Potsford Care Services Ltd 32 Independence Plus Service 31 Time2Care (BSE) Ltd 33 Premier Healthcare Agency 32 Levington Court 31 Trinity Carestaff Solutions Ltd 33 Prestige Nursing Halesworth 32 Link Medical Staffing Solutions Prestige Nursing Ipswich 32 Tru Care Ltd 33 Ltd Haverhill Branch 31 Primary Homecare Ltd 32 Margery Girling House 31 Quality Care Homegivers Ltd 32 U-Y Marram Green 31 U in Mind Care 33 Right at Home Ipswich, Maryland 31 Woodbridge and Felixstowe 33 United Response – Ipswich DCA 34 Mencap – Ipswich and Central Rose Care Suffolk Ltd 32 Suffolk Domiciliary Royale Homecare 32 Visionshealthcare Ltd 34 Care Agency 31 Safe and Sound Homecare Ltd 33 Vivid Community Care Ltd 34 Mencap – West Suffolk Sanctuary Home Care Ltd Waveney Care Ltd Domiciliary Care Agency 31 – Exning 33 – 124 Denmark Road 34 MS Care Ltd 32 Sanctuary Supported Living Waveney Home First 34 Ms Sophie Stevens 32 – Suffolk Domiciliary Care 33 We Simply Care Ltd 34 My Care at Home Ltd 32 Sarah’s Carers (Suffolk) 33 Wellbeing Care Support NAS Community Services Savile Court 33 Services 34 (East Anglia) 32 Seckford AlmsHouses 33 Westminster Homecare Ltd Nayland Care Agency Ltd 32 South Suffolk Supported (Ipswich) 34 Nightingale Homecare 32 Living and Domiciliary 33 West Suffolk Hospital 34 Norwich Road 32 St Edmunds Care 33 White House, The 34

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Visit www.carechoices.co.uk for further assistance with your search for care 75 Care homes and care homes with nursing Advertisers are in bold

William Wood House 34 Ashurst, The 61 Brandon Park Residential and Willowcare (Suffolk) Ltd 34 Asterbury Place 61 Nursing Home 70 Your Care and Support Suffolk 34 Avocet Court 61 Brett Vale Residential Homes 65 Yourlife (Bury) 34 Barham Care Centre 65 Briars Residential Care Home, Your Life (Ipswich) 34 Barking Hall Nursing Home 65 The 65 Barleycombe 65 Brierfield Residential Home 56 Britten Court 63 A-E Baylham Care Centre 65 Broadlands 61 Abbeyfield Deben Extra Care Beeches Residential Home, Brookwood Manor 65 Society Ltd 56 The 69 Bucklesham Grange 57 Aldringham Court 57 Beech House – Halesworth 61 Burgess House Short Alice Grange 57 Beechlawn Residential Home 59 – Leading Lives 59 All Hallows Nursing Home 63 Bellstone Residential Care Ltd 56 Cambridge House 69 Allonsfield House 56 Belstead Villa 59 Canterbury House 65 Amber Lodge – Lowestoft 61 Bethesda Eventide Homes Carlton Hall Residential Home 61 Ashcott House 59 – Ipswich 59 Catchpole Court Ashmore Nursing Home 70 Blyford Residential Home 61 Care Home 65, 67

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76 Search for care at www.carechoices.co.uk to find support in your area Care homes and care homes with nursing continued Advertisers are in bold

Cathedral View 69 Grove Court 70 Melford Court Care Home 67 Cedar Lodge 69 Grove, The 62 Mellish House Cedrus House 65 Hadleigh Nursing Home 67 Residential Home 67 Chantry House Residential Handford House Care Home 61 Merryfields 56 and Nursing Home 57 Harleston House 62 Mildenhall Lodge 70 Cherry Lodge 61 Hartismere Place 65 Mill Lane Nursing and Residential Home 57 Chevington Lodge 61 Haughgate House Nursing Chilton Court 63 Home 57 Millpool 62 Mills Meadow 57 Chilton Croft Nursing Home 67 Hay Wain, The 69 Montague Road Nursing Home 57 Chilton Meadows Bupa Hazeldell Residential Home 59 Montana Residential Home 69 Care Home 65 Hazell Court 67 Montrose House 59 Chrissian Residential Home Ltd 59 Highfield House Care Home 62 Nayland House 67 Cleves Place 70 Hillcroft House 63 Combs Court 63 North Bay House 62 Hillside Care Home 67 Coniston House 56 North Court Care Home 69, 70 Holmwood Residential Home 62 Cornwallis Court 70 Norwood 59 Imber House 62 Cotman House 56 Norwood House 56 Ixworth Court Care Home 69 Crossways 69 Oaklands House Jeian Care Home 59 Residential Home 62 Davers Court 70 John Turner House 62 Oakwood House Residential Dell Care Home, The 61 Jubilee Hous 56 and Nursing Home 57 Dell House 61 Orwell, The 67 Depperhaugh, The 65 Oulton Park Care Centre 63 Devonshire House 65 K-O Kingfisher House Care Eastcotts Care Home Home 69, 70 P-T with Nursing 70 Kirkley Manor 63 Paddocks, The 56 Eastview Residential Home 62 Laurels, The 62 Park House 56 Estherene House 62 Laxfield House 67 Park Manor 59 F-J Leiston Old Abbey Residential Park View Care Home 61 Home 56 Pear Tree Lodge Fairways 59 Lilac Lodge & Lavender Residential Home 56 Finborough Court 63 Cottage 62 Pines, The 69 Firs Residential Home, The 56 Limes Retirement Home, The 63 Pinford End House Fornham House Residential Nursing Home 70 Lodge, The 67 Home 69 Prince George House 61 Lound Hall 63 Foxearth Lodge Nursing Home 57 Prince of Wales House 59 Mabbs Hall Care Home 70 Foxgrove Residential Home 56 Priory Paddocks Nursing Home 57 Magdalen House Care Home 67 Garrett House Residential Red House Welfare & Housing Home 56 Manor Farm Care Home 62 Society, The 67 Girling Street 65 Manson House 69 Rendlesham Care Centre 57 Glastonbury Court 70 Marham House Care Home 59 Risby Hall Nursing Home 70 Glebe House Retirement Home 56 Marlborough House 62 Risby Park Nursing Home 70 Gracewell of Kentford 70 Martins, The 69 Royal Avenue 62 Grandora Care Lodge 62 Maynell House 56 Royal Mencap Society Grange Residential Home, The 69 Meadows Care Home, The 70 – Drummond Court 69

Visit www.carechoices.co.uk for further assistance with your search for care 77 Care homes and care homes with nursing continued Advertisers are in bold

Shaftesbury House Residential Stowlangtoft Hall Westcliff Care Home, The 57 Care Home 59 Nursing Home 70 Westerfield House Care Ltd 59, 61 Sherrington House 59 Stradbroke Court 62 Westhorpe Hall 63 Short Break Respite Unit 63 Sue Ryder – The Chantry 61 White Gables Residential Suffolk Urgent Respite Service 57 Sidegate Lane Nursing Home 61 Care Home 57 Sunrise Nursing Home 57 Silverdale Residential Home 56 White House, The 63 Swallows Residential Wickham House 57 Smyth House 56 Care Home, The 69 Willows, The 61, 69 Spring Lodge 67 Thornbank 59 Windsor House 63 Squirrel Lodge 62 Thurleston Residential Home 59 Wings 69 St Barnabas Southwold 62 Wisteria House 59 St Faith’s Villa 67 U-Y Uvedale Hall Residential Home 63 Witnesham Nursing Home 57 St Georges Care Home 62 Wainford House Residential Woodbridge Lodge St Josephs 67 Care Home 63 Residential Home 57 St Marys 67 Warren Heath Residential Woodfield Court 65 St Mary’s House 62 Home Ltd 59 Woody Point 63 St Peter’s House 69 Waterfield House 67 Yaxley House 65

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Anchor 52 Courtyard 64 My Family, Our Needs Barchester Healthcare 42 First Care Homes 60 7, Inside back cover Boutique Care Homes 58 KRG Healthcare Newmarket Day Centre CIO 8 Outside back cover Brampton Manor 68 Oakleaf Care 36 Bupa 64 Manage At Home 11 Society of Later Life Advisers 6 Care Choices 28, 38, 42, 46, 55, Medequip 11 58, 64, 69, 73, 76 Medequip Connect 11 Stowcare 64 Care UK 44 MHA 54 Suffolk County Council 6 Caring Homes 40 Money Advice Service, The 6 Wellbeing Care Inside front cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2020 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. Ref. No: 4001/Suffolk4/0121. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Suffolk County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Editors: Angharad Burnham, Olivia Hubbard. Junior Editor: Henry Thornton. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Claire Cornish, Susan Speaight. Sales Executives: Lauren Bore, Hannah O’Neill. Online Sales Executive: Tony Boyce. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Lead Designer: Ruth Clarry. Graphic Designers: Kieran Bitten, Jack Elsworth. Distribution: Gemma Seaber-Shinn.

78 Search for care at www.carechoices.co.uk to find support in your area The lifestyle site for parents and carers of children with additional needs and those who support them.

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• Directory Get involved • Ask the experts Join the family • Monthly columnist Cri or ou d our loved ones at KRG Healthcare

Manor Farm Manor Farm Care Home sits in the shadow of a beautiful old church, deep in the quiet and idyllic countryside of Kessingland, near Lowestoft on the Suffolk/Norfolk border. Rated ‘GOOD’ by the Care Quality Commission, the home provides high standards of residential care for 25 residents. Our home strives towards a better quality of life through the service we provide. Whether through short breaks, respite or long term care packages, we adopt a person centred approach to the requirements of the individual, focusing on our five values of care: dignity, choice, candour, empathy and compassion. We have released the next phase of our refurbished bedrooms and have created some beautiful outdoor spaces for our residents to enjoy. Our residents enjoy taking part in the variety of activities that we offer. Please contact us for a chat about how we can meet your and your loved ones needs. Lound Hall Set in 3 acres of beautiful countryside, Lound Hall is a Grade II listed building offering accommodation for up to forty three residents. Rated ‘GOOD’ by the Care Quality Commission, Lound Hall is situated on the Suffolk/Norfolk border just one mile off the A47 and is only 4 miles from the James Paget Hospital, which makes it ideally placed for both outpatient appointments and any emergencies. The home strives towards a better quality of life, in the service it provides, through Short Breaks, Respite or Long Term care packages, adopting a person centred approach to the requirements of the individual, focusing upon the 5 Core KRG values of care, these being: Dignity, Choice, Candour, Compassion and Empathy. Please contact us for a chat about how we can meet your and your loved ones needs.

Lound Hall Nursing Home 01502 732331 • Manor Farm Care Home 01502 740161 email: [email protected] | www.krghealthcare.com

Celebrating Excellence In Social Care

DIGNITY CHOICE CANDOUR COMPASSION EMPATHY