Suffolk Care Services Directory 2021 The essential guide to choosing and paying for care and support In association with SAICPLTD SUFFOLK ASSOCIATION OF INDEPENDENT CARE PROVIDERS www.carechoices.co.uk Proud to be in the A FAMILY-RUN CARE “Top 3 Most Recommended” GROUP IN SUFFOLK AND Care Homes in NORTHAMPTONSHIRE the Waveney Area The Dell Care Home is a care home based in the central hub of Lowestoft, Suffolk. The area benefits from a range of amenities including a health centre, chemist, school, library, churches, shops, public houses and a country park. The Dell provides premium care for the elderly, and supports them to continue living an active and independent life, in warm, safe and comfortable surroundings. SAICPLTD SUFFOLK ASSOCIA TION OF INDEPENDENT CARE PROVIDERS T: 01502 446 600 E: [email protected] The Dell Care Home, 45 Cotmer Road Oulton Broad, Lowestoft Suffolk NR33 9PL On the edge of the Broads is Beccles, a quaint Suffolk market town that is home to Wellbeing Care’s St. George’s Care Home. This purpose-built home is in a superb location and offers ground-floor accommodation for up to 35 people in need of residential care or dementia care. St. George’s is known for its focus on residents’ wellbeing and person-centred care; residents quickly build fantastic relationships with staff members in the home. T: 01502 716 700 E: [email protected] St Georges Road, Beccles, Suffolk NR34 9YQ www.wellbeingcare.co.uk Contents Introduction 4 Care homes 41 How to use this Directory Types of homes and activities explained Welcome message from Suffolk County Paying for care 47 Council 5 Understanding the system Suffolk Association of Independent Care Important information 49 Providers 7 Further help and information Welcome from Suffolk Association of Independent Care Providers Residential care in Suffolk 55 Comprehensive listings by region Helping you to stay independent 7 Local services, equipment and solutions Useful local contacts 71 Support from the council 14 Useful national contacts 72 First steps and assessment Index 74 Services for carers 16 Assessment, benefits and guidance Essential checklists Assistive technology 13 Care in your own home 17 Home care agency 23 How it can help Care homes 43 Residential dementia care 45 Living with dementia at home 19 Family support, respite and services Paying for care in your home 21 Understanding your options Home care providers 25 A comprehensive list of local agencies Housing with care 34 All the listings in this publication of care homes, The different models available care homes with nursing and home care providers are supplied by the Care Quality Commission Specialist services 36 (CQC) and Care Choices Ltd cannot be held liable Disability care, end of life care and advocacy for any errors or omissions. To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent Suffolk There’s also important information about care Care Services Directory, which contains information decisions, including finding care in another county, for adults looking for care or support within the making a comment or complaint about a service and county, whether they are paying for it themselves or how solicitors can help you. receiving support from the council. Finding care in your area Staying as independent as possible is important Looking for care in your area? Want to know the to everybody. This Directory contains information quality rating of providers you’re considering? about the care and support services available to Care Choices, publisher of this Directory, has a enable you to do this when remaining at home, website providing comprehensive details of care moving into a housing with care scheme, or within a providers as well as essential information. care home or care home with nursing. You can search by postcode, county or region for If you feel you need support to remain independent, care homes, care homes with nursing and home first look to your community. There’s a host of care providers that meet your needs across organisations and voluntary services that could help the country. you. Your search can be refined by the type of care you If you think you need more formal care and support, are looking for and the results can be sent to you arrange an assessment with your local adult by email. They can also be saved and emailed to social care department to establish your specific others. needs. This is free, irrespective of your income and available to all those who appear to need care and The website includes detailed information for support. More details are provided on page 14. The each care provider, including the address, phone assessment will determine whether you are eligible number and the service’s latest CQC inspection for financial support via a Personal Budget, which report and rating (see page 51), indicating the may allow you to buy in your own support and take quality of care provided. control of your situation. You can also view an electronic version of this Alternatively, your circumstances may mean you Directory on the site and have it read to you by are classed as a ‘self-funder’, with the means to pay using the ‘Recite Me’ function. Visit for your care. This is discussed on page 21 for those www.carechoices.co.uk paying for care at home and 47 for those paying for residential care. Support or care to remain living in your own home may be the option that best suits your circumstances. Ideas to make life easier at home start on page 7 and a list of local home care providers begins on page 25. If you are unable to remain at home, you may want to consider a housing with care scheme (see page 34) or residential care. Comprehensive lists of care homes and care homes with nursing in Suffolk start on page 56. 4 Search for care at www.carechoices.co.uk to find support in your area Welcome message from Suffolk County Council Welcome to the 2021 edition available to support me to continue to live at home? of Suffolk’s independent What local options are there and what do they Care Services Directory. offer? How do they differ? What are the financial implications? Should I contact the council for financial These are challenging times. Care providers, their help and support towards care and support costs, and care and support staff and managers, have continued at what point? What do I need to know to be assured to provide valued services to many people during about safety and quality and who should I ask, and the current pandemic which has affected everyone’s how do the different services work together? lives. Care providers have adapted their services, ways of delivering care and support, buildings and This Directory contains information which should environments, in order to carefully manage the risks help you to find the answers to these and other key posed by the current pandemic. Providers continue questions. Inside, you will find information about to work hard to provide services which are safe, services and details of organisations that can help you and which continue to support people’s choices, and anyone you know or care for to stay independent, independence and quality of life. safe and well for as long as possible. These are challenging times, but they continue to provide Friends and relatives have experienced differences opportunities to explore new ways of working and since the onset of the current pandemic. For supporting. We believe that a greater focus on digital example, they will have found that visits to loved technology will continue to help transform how we all ones living in care homes are carefully managed, with care for our loved ones. Technology, especially when allocated times and safe meeting places. These new connected to the internet, can be a lifeline for many arrangements are constantly being reviewed, with people, especially if you or your loved one is elderly, the aim of keeping everyone safe, whilst meeting has a disability or an illness. Technology can help to the needs and requirements of residents, families, alert others when help is needed, allow control of other visitors and staff. They have also provided the home environments, and keep friends, family and opportunity to explore and use alternative ways communities connected. of keeping in touch and maintaining relationships, including the use of digital technology. Our thanks go to Care Choices for the opportunity to contribute. This Directory should help you to Suffolk County Council has continued to work very think about what’s available locally and contains closely with care providers during this difficult information you need to help make the right time, through regular contact and checks, whilst choices. It is an independent publication and as ensuring that up to date information and advice such, we need to point out that our contribution is available. Close and regular contact means that does not imply endorsement of any particular new challenges are shared and understood, and features or content. Our Suffolk County Council that there can be a joint approach to solving issues. website contains information for anyone needing to We continue, with care service providers, to be know more about social care. Visit absolutely committed to high-quality, safe services. www.suffolk.gov.uk/care-and-support-for-adults In the current times, information about the range and availability of services for people needing to access them, their families and friends, is important.